| 1 | | DevHub | 11/19/20 | Use info bubbles or better descriptors to provide better information | We are working with the vendor to better display assistive text on DevHub (AM-706) **This ticket is currently in the backlog, but user experience improvements are being considered as part of the DevHub Refresh (user interface update) project (Brenda, 6/15/23) | Continue working to refine DevHub application for permit submittal | Leigh Wheeler |
| 2 | | DevHub | 11/19/20 | Create an instructional pdf to help users navigate DevHub permit submittal | This work is in progress, and owned by the Training Team. After contacting them, the next steps include clarification and editing of a group of documents to help users navigate DevHub. Once the documents are complete, they will be published and links placed on DevHub for easy access. **Recommend getting input from PITSC on DevHub training updates as they are updated for the DevHub Refresh project, date to be coordinated with Digital Business Services and the Training Team (Brenda, 6/15) | Continue working to refine DevHub application for permit submittal | Leigh Wheeler |
| 3 | | DevHub | 11/19/20 | Create fillable documents to make uploading easier | We are in the process of updating the online application workflow so that the application questions are answered online, and the applicatin will not need to be uploaded at all. Plans, etc. will still need to be uploaded. (Considered closed/addressed by ongiong DevHub work on improving user experience) | Continue working to refine DevHub application for permit submittal | Leigh Wheeler |
| 4 | | DevHubInspectionResidential | 11/19/20 | Allow more inspections to be requested via DevHub rather than only through the phone system | Added to to-do list **This is part of the work required by rules from HB2415 and is being queued (Brenda, 6/15/23) | Add to to-do list; need to figure out how multiple users could access scheduling information | Robert Walker |
| 5 | | | Sean Green and Suzannah Stanley |
| Review | 11/19/20 | Post review timelines and expectations online | Closed - added column on timeline to Portland Maps; discussed adding expectations to webpages, there is a webpage alignment project lead by the Permit Improvement Team that is starting soon; content will be reviewed; clearer expectations may need to be revisited as this project progresses; there was previously | Continue to work on process improvements | Brenda Fahey |
| 6 | | Customer Services | 02/18/21 | For customers that use the consultaiton process allowing the form to automatically populate would be helpful (Section 2.4 in notes) | Under review | | Customer Service Team |
| 7 | | ePlans/ProjectDox | 03/18/21 | Since ePlans doesn't have checksheets, find a way to share path of escalation with those customers | Pdox login page now contains the Report a Delay information and link. (Considered closed) | | ePlans Team BDS |
| 8 | | DRAC PITSC | 03/18/21 | Find a consistent way to create collaborative documents for subcommittee | Teams channel has been implemented; continuing to research additional collaborative document options as needed for PITSC functions | Brenda to look into how that can be done | Brenda Fahey, Ross Caron, and Matt Rozzell |