System Errors/Hub Updates

Name

Date

Requestor's Name

Urgency Level

System

What is the nature of your request?

Outline the steps you took when the error occured.

Request

Advertiser/Agency/Customer #

Campaign #

Line ID

Price Change/Custom Price provided

Price Approved By (proof must be attached)

Checked in

Assigned To

Status

Classification

Results

Open Tickets (Jira, Trello, Omeda, Naviga)

Do we agree with urgency rating?

Emma/Jenn/Marketing Notes

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07/11/24

Brian Gronowski

Minor

Product Hub

Other

From here: https://hub.pmmimediagroup.com/eblasts/?brand=7-e8e9b6cd85-d72vmh
Examples are linking to wrong brand examples
White Paper example is Contract Manufacturing + Packaging
Video example is Healthcare Packaging
Product update is a video example, correct brand thought
Case Study is Packaging World
So on and so forth.

Emma Satchell

PARKED

Hub

Hello Brian, we are updating eblasts in 2025 and the new template will be unveiled at the sales meeting. After the meeting, I'll be updating the hub with the new 2025 examples. At that time, I'll update the 2024 examples you've noted as well.

Yes

06/06/24

Courtney Nichols

Medium

Leadworks

Notification Issue

Hi Jenn, if this is redundant please ignore. Regarding the LW notification we talked about last week...to recap, reps are now only receiving notifications via the button, not automatically as intended when the metrics are complete. LMK if you have questions and thank you. - Courtney

JENNIFER BRINK

PARKED

07/22/24

Emma Satchell

Minor

Leadworks

Feature Request

E-Blast Question Upgrade - Hook to LW

Please figure out how answers to the e-blast question upgrade form can automatically append leads in LW accordingly.

Once tested and working, please create a process for CSMs to follow to create the hook or who CSMs should contact for their creation.

Testing/process due: Sept 9

JENNIFER BRINK

PARKED

Not an error

05/20/24

Lara Krieger

Minor

Product Hub

Hub update

Please create a PACK EXPO Southeast Showcase page for sales/ specs. The page should have the same info as the PACK EXPO East did this year. We are selling the exact same profile types and only full page ads.
Sales close- 1/9/25
Materials due- 1/13/25
This will polybag with the PW Jan/Feb 2025 issue.
Please let me know if any questions.

Emma Satchell

PARKED

Not an error

Awaiting Jen's Feedback

02/13/24

Riley Phoenix

Leadworks

Reporting Issue

Went into "Add Audience Network" to see there were no metrics pulled, went back and clicked "Update Audience Network", received the error in screenshot.

https://cloud.pmmimediagroup.com/campaign/view?id=47429

Markem-Imaje

11364

76510.1

JENNIFER BRINK

PARKED

Connection is being built.

In Progress - Not a ticket issue

Open Omeda Tickets

Trello Ticket

Open Sales Force Issue

Open Jira Ticket

Related to known Naviga Issue

Parked

Resolved

07/23/24

Courtney Nichols

Minor

Product Hub

Hub update

Good morning. Can we add language to the booth video page on the Hub that speaks to the recommended length of each video and the amount of time our photographer will spend at an advertisers booth (30-40 minutes max)? So far, we've sold 11 booth videos and the existing Hub description is vague or possibly just outdated because it specifically calls out pairing a booth video with a FB campaign but doesn't mention LinkedIn: https://hub.pmmimediagroup.com/booth-videos/?brand=7-c0d3cba9d9-lvrgml&tab=details Thanks very much, let me know if I can answer any process related questions about booth videos.

AMBER MILLER

Resolved

Hub

07/25/24

Aleks Apkarian

Medium

Naviga

Other

Attempted to create a Naviga order from this account: https://pmmidotorg.lightning.force.com/lightning/r/Account/001EX000004HGI5YAO/view

This company has a big warning in Naviga: https://pmg.navigahub.com/ew/pmg/crm/default_new?ID=101888

I am unable to create any orders from Salesforce for this account. What is the reason?

Ameripen

Emma Satchell

Resolved

System Bug

Fixed! Please try creating the campaign again. Thank you!

Yes

07/25/24

Liz Cuneo

Minor

BASE/Websites

Base/Website Issue

Please replace Keren Sookne's information here for mine: https://www.healthcarepackaging.com/page/hcp-about-us

As Editor-in-Chief for Healthcare Packaging, Liz Cuneo enjoys covering the latest news, products, and insights on topics driving the pharmaceutical/medical device packaging industry today: automation, supply chain, human factors, and sustainability. She has over 15 years of writing experience for B2B magazines in such industries as packaging, processing, and workplace safety. Cuneo is a graduate of Oakland University in Rochester Hills, Michigan. She now lives in Summerville, South Carolina with her husband, three daughters, and cat.

headshot here, but not the copy: https://www.packworld.com/home/contact/22118867/elisabeth-cuneo

Emma Satchell

Resolved

Base

Yes

07/25/24

Jake Brock

Medium

Naviga

Other

Hi, bit of a custom request for an account I took over for Lee. He sold them something a bit odd which was two Leaders programs in PW this year. Everything is running and going fine but there seems to be some confusion on the resource guide as they will be getting two company profiles because they bought leaders twice. Talked with Lara and also got an approval from John (attached) to offer them a full page ad in the resource guide as opposed to a second profile page. Lara mentioned we will need this updated in Naviga so it all connects correctly to materials systems. Is someone able to go into this order and replace one of the resource guide profiles with a resource guide full page ad without changing any dollars? Happy to connect on a call to talk this one through if needed! Thanks!

Rychiger

11218

75208.0

John Schrei

Emma Satchell

Resolved

Billing

Yes

07/25/24

WENDY SAWTELL

Major

Naviga

Missing a date/Need a date

trying to add 2 Game plan categories and 1 Second Look category to Rennco's plan and getting an error message. See attached screenshot of message. Is this an error based on the recent changes, since I've never had problems adding GP/SL before? They are ready to sign contract. Thanks.

Rennco

11562

Emma Satchell

Resolved

System Configuration Error

Yes

07/25/24

Kelly Greeby

Medium

Product Hub

Hub update

We needed to bump back the launch date of the Connected Workforce Digital Intelligence Report. The new launch date and advertiser materials date are below.

Can we please get these dates updated on the hub.

Launch on - Nov. 22nd
Materials Due from Advertisers - Oct. 11th

AMBER MILLER

Resolved

07/23/24

Jen Krepelka

Minor

Product Hub

Hub update

I made an update to the Booth Video Product, but my updates to the Sales Info tab did not publish.

Resolved

07/24/24

Stephanie Haag

Medium

Naviga

Billing Issues

Chris swalm is pulling through as the billing contact even though he was deleted from the account and shouldn't be an option.

jadexx

12326

JENNIFER BRINK

Resolved

System Configuration Error

I have manually changed the billing contact in the Advertiser Record. There is an issue in the current version of Naviga that we are aware of and contacts are not being removed correctly. Now that I am out of Naviga's massive upload, I can vet and launch the next version of Naviga and Simone will be fixing all contacts that should have been removed.

Jenn - I checked and he's no longer in Salesforce. Not sure why he is still showing up as a production contact. When you figure it out (no rush), can you tell me what I missed?

07/23/24

Lara Krieger

Minor

Product Hub

Hub update

Pls add the 2024 Women in packaging and processing digital edition link to the hub:
https://issuu.com/pmmimediagroup/docs/wipp_2024?fr=sMDU2NDYyNzY2Mjk

Resolved

07/23/24

Lara Krieger

Medium

Product Hub

Hub update

Can the 2024 EXPO PACK issue be added to the right rail pls:
https://hub.pmmimediagroup.com/mundo-pmmi-show-issue/?brand=7-d08e838d83-11ppt4

AMBER MILLER

Resolved

Product Update/Close Date Change

07/23/24

Maria Druziuk

Critical

Naviga

Other

After updating Naviga, it displayed a message (I`ll add it to the material). All fields have been cleared, and I am unable to reconfigure them as before. It doesn`t work for me.

ALL

all

JENNIFER BRINK

Resolved

Not an error

This self resolved on its own.

07/19/24

LEO GUENTHER

Major

Naviga

Rate Line Addition/Adjustment

Ranpak is upgrading from $15200 PW LIP plan to a $18180 Premium Plan. They would like their additional full page to run in Sept. They also get 3 additional categories, 10K more impressions and 2 more Product ads in the Resource Guide. What is the best way to handle this?

Ranpak

12404

Emma Satchell

Resolved

Not an error

Yes

07/18/24

Stephanie Haag

Minor

Leadworks

Other

Siemens would like the link to upload their mateirals for Game Plan.

Siemens

JENNIFER BRINK

Resolved

Not an error

Done

07/18/24

Christy Flores

Minor

Leadworks

Leadworks Issue

I originally created a CM+P Focus NL for Performance Packaging of Nevada. This is their free CPA member ad benefits for the year. They didn't submit materials by the deadline therefore they forfeited the ad benefit and I canceled the Naviga campaign on 7/16. However, LW didn't sync and delete the LW campaign #50649. (https://cloud.pmmimediagroup.com/campaign/view?id=50649)
The advertiser quickly submitted materials yesterday (7/17) so we accepted this and I created a new naviga campaign (ID: 12446) which then created a new LW campaign #52226
https://cloud.pmmimediagroup.com/campaign/view?id=52226. Should I transfer materials to the new LW campaign or leave as is, on the old one and delete LW #52226? Was this a Naviga/LW sync error or do I have to manually delete the LW campaigns when a Naviga campaign is canceled? There are 2 other advertiser campaigns that were canceled in Naviga but the LW campaigns are still in LW. Optima Products and 6 Degrees Collective. These are all for the 7/24 CM+P Services Focus Newsletter. See image attached.

Performance Packaging of Nevada

12157 (old) & 12446 (new)

83343 (old), 84696 (new)

JENNIFER BRINK

Resolved

Not an error

I moved the Campaign ID and Line Item ID of the new Naviga record to this LW record: https://cloud.pmmimediagroup.com/campaign/view?id=50649

I have deleted the extra campagin for LW.

07/19/24

PATRICK YOUNG

Critical

Naviga

Rate Line Addition/Adjustment

Please change price to $4,658. This is the new price for combo PEI media products that was discussed at our sales meeting.

VAC-U-MAX

12450

PEI Show Daily

John Schrei

Emma Satchell

Resolved

Not an error

Update has been completed. A reminder to please use this form for requests of this nature moving forward: https://app.smartsheet.com/b/form/2c3c2e97fd0c474aa40fc1c10c5036e4

07/16/24

Madysen Fast

Minor

Naviga

SalesForce/Naviga sync

I am not able to access Naviga from Salesforce, and I need to create an opportunity for one of my sales reps.

N/A

JENNIFER BRINK

Resolved

Not an error

Process established for the moment with Stephanie Haag creating opportunities in SF per request of the other CSMs.

I asked Madysen and Reed to reach out to Andy for individual licenses. The shared login is what is causing the issue.

07/16/24

Tracey Labovitz

Major

BASE/Websites

Base/Website Issue

All of a sudden, SUPPLIER NEWS is missing from all the publications under the SCHEDULING taxonomy.

Jen Krepelka

Resolved

Hello Tracey, Supplier News has been moved to a label. You need to select what the piece is about in Scheduling Taxonomy and then tag with the Supplier News label.

07/12/24

WENDY SAWTELL

Major

Naviga

Other

When I create an insertion order, the campaign description says Sullair 2023-2024 Sullair instead of the actual campaign name. I don't want to send it like this because it will cause confusion. See attached. Thanks.

Hitachi Global Air

10711

Emma Satchell

Resolved

Not an error

Yes

07/12/24

WENDY SAWTELL

Major

Naviga

Rate Line Addition/Adjustment

Tried adding three full page ads for PFW for 2024 and got the attached error message. Hitachi is also a member company, so I'll need prices reduced 10% for the PFW items. Putting in a request to get the other items reduced now. I need to get this to their agency today please. Thanks.

Hitachi Global Air

10711

Emma Satchell

Resolved

System Configuration Error

Added Oct, Dec, and Feb 2025 to campaign.

Yes

07/10/24

Christine Smallwood

Critical

Naviga

Other

Just noticing this issue in Naviga : date discrepancies for PW LinkedIn (regular) vs. PW LinkedIn (premium). Please see the attached image.

PW LinkedIn Dates in Naviga (both Premium and Regular)

n/a

Emma Satchell

Resolved

Not an error

Hello Christine, thank you for your request. We are not seeing this error when pulling reporting in Naviga. When you look up products in the date-based position availability report, you need to select the product in the dropdown and then click "Get Data". The report will not update if you only change the product selection in the drop down and do not click "Get Data". Please let me know if you have any other questions.

Yes

07/03/24

Christy Flores

Minor

Other

Reporting Issue

Regarding the monthly reporting files I receive from StackAdapt, there was a discrepancy in the number of rows this month. The Last Month report contained 1054 rows, yet the Lifetime report only contained 464 rows. Therefore, over half of the lifetime reporting metrics are missing from the report. Is this something in how it was set up in StackAdapt? Can this be adjusted and resolved for future reports I receive?

JENNIFER BRINK

Resolved

Question

The two reports that should be used are "PAN - YTD reports - Creative breakdown" and "PAN reporting - Last Month". It appears Christy is referencing "Total Stats export - All Time". Sent a note with the correct reports, waiting on Christy's confirmation

07/08/24

Joseph Derr

Minor

BASE/Websites

Base/Website Issue

Please update the floating house ad at the top of packworld.com to say PMMI ProSource instead of just ProSource (see attachment). Not urgent. Entered this as Jen in Requestor's Name because my name wasn't available in the dropdown as an option and it wouldn't let me go forward.Thanks!
Joseph Derr

JENNIFER BRINK

Resolved

Hi Joe! This has been updated on PW, PFW and HCP's sites.

06/28/24

Emma Satchell

Medium

Naviga

Other

n/a

Request from Christine:

The DS Smith Naviga 11389 has been closed "lost" but the quotes still remain visible in the system.

Is that something that can be tweaked, i.e., when a sales rep marks a quote as "closed lost" those quoted slots are no longer visible? Or do we need to delete each item on the quote? It is nice to be able to go back and see what was quoted sometimes...if the client revives interest.

Or, could be that when you're looking at a quoted proposal, if you see it as closed/lost, you'll be aware....?

n/a

JENNIFER BRINK

Resolved

User Error - Sales Rep

Note in the comments explaining the correct way to handle closed lost campaigns.

07/02/24

Bea Greany

Medium

Product Hub

Hub update

HCP eblast page, https://hub.pmmimediagroup.com/eblasts/?brand=7-d8a49ef289-v8f80k
OEM eblast page, https://hub.pmmimediagroup.com/eblasts/?brand=7-f890d4e5f4-g3qt0d

Right rail 'Samples' and 'QUICK LINKS' include the 'Multi-Videos' sample and 'Multi-Video/Product' quick link however, the multi-video eblast product is only available for PFW and PW brands.

AMBER MILLER

Resolved

Not an error

07/03/24

Claudia Smith

Medium

BASE/Websites

Base/Website Issue

It seems our web sites aren't listing our upcoming webinars in chronological order. They are listing them with the most recent entered in the top position.

Can you switch these so they are listed chronologically by date?

Emma Satchell

Resolved

Feature Request

This update has been completed.

https://trello.com/c/TJwIN9Ov

Currently waiting on trello ticket

07/03/24

PATRICK YOUNG

Minor

Other

Please zero out the Ross PFW print placement in August. The placement is for a make good from a reproduction error in PFW. JS has not approved but asking for the price change in Naviga.

See above

Charles Ross

12408

PFW Print August Issu e

John Schrei

Emma Satchell

Resolved

Not an error

Hello Patrick, this request should be placed to the Custom Product/Price Request form. I've submitted your request to that form and it will be handled shortly. Here is a link to the form for future use: https://app.smartsheet.com/sheets/Pp8mqMH9VwP8W3vf3cWvjjg96p85G53PW25Gj4C1?view=grid

07/03/24

Bea Greany

Minor

Naviga

Other

EXAMPLES
Sonoco: https://pmg.navigahub.com/ew/pmg/ad/pw/edit_campaign_line?ID=102512&l=84263.1&c=12214

MRP Solutions: https://pmg.navigahub.com/ew/pmg/ad/pw/edit_campaign_line?ID=102399&l=84567.1&c=11508

PW Sustainable Packaging Newsletter product 'Campaign Line Edit' – error message received, "(612): The workflow for "PWSPNL" has not been defined"

Cannot edit campaign line to change status, attach materials, enter production notes, etc.

N/A

Emma Satchell

Resolved

System Configuration Error

Workflow should now be assigned, please test and resubmit if you encounter an error.

07/03/24

Bea Greany

Minor

Other

Feature Request

Please update the 'Requestor's Name' drop-down list for this Smartsheet form to remove names of individuals no longer working for PMG and outdated contact info, including
• Dasha Maidanyk
• Hannah Cater (temp-cater) – outdated contact info for Hannah.

There are several names that can be removed which will shorten the list and make it easier for individuals to find their names.

Emma Satchell

Resolved

Not an error

06/25/24

Christy Flores

Minor

Other

I created an opportunity in Salesforce for TNA North America, Inc.'s Free CM+P focus Newsletter. Salesforce shows Lee Ashcroft as the sales rep. However, when I created the opportunity, titled 'TNA North America, Inc. Free CM+P 2024 Newsletter' Lee Ashcroft's name doesn't appear as an option under the PMG Sales Rep dropdown.

I can't add his name. Any assistance is appreciated. Also, everything was okay with Naviga when I created the campaign. So, it just seems to be a Salesforce issue. I've attached images for reference.

Salesforce: TNA North America, Inc.

JENNIFER BRINK

Resolved

Lee has been let go, which is why he is no longer an option in the system

Sent in a ticket to the SF team.

06/24/24

Bea Greany

Medium

Leadworks

Leadworks Issue

Riley manually created LeadWorks campaigns for ExxonMobil's 6/25/2024 HCP Supplied HTML eblast and the 6/27/2024 PW supplied HTML eblast because Riley did not know that Naviga was automatically creating LeadWorks campaigns for supplied HTML eblasts. Riley is now aware of this update.

However, the Naviga-created campaigns and Riley's campaigns need to be merged so there is only 1 LeadWorks campaign for each eblast.

6/25 HCP Supplied:
LeadWorks campaign #51320 (created by Naviga) is empty.
All ad content is in campaign #51238 except Naviga Line Item ID 83254 is missing. (Naviga campaign ID 12077).

6/27 PW Supplied:
LeadWorks campaign #51327 (created by Naviga) is empty.
All ad content is in campaign #51297 except Naviga Line Item ID 83255 is missing (Naviga campaign ID 12134).

Labeling urgency as Medium because I don't want duplicate campaigns appearing on the advertiser's dashboard.

ExxonMobil

multiple

JENNIFER BRINK

Resolved

Not an error

06/20/24

Emma Satchell

Medium

Other

n/a

Regarding the gated e-blast, I need a sample for the Hub.

Could you please create a form based on the image attached with content from the cartoning e-book once the form is filled out? This will just be for advertiser purposes.

n/a

JENNIFER BRINK

Resolved

Hi Emma, Here is the link to the sample form: https://pmmimediagroup.wufoo.com/forms/r1mkp1uq0egtzck/

06/18/24

Bea Greany

Medium

Leadworks

Leadworks Issue

There are 2 LeadWorks campaigns for the same mailing. Please merge so there's only one campaign.

51311 shows in the upcoming Issues Dashboard but the campaign is empty.
https://cloud.pmmimediagroup.com/campaign/view?id=51311

51238 was created by Riley Phoenix and is being used for the eblast.
https://cloud.pmmimediagroup.com/campaign/view/id/51238

Other:
Naviga campaign 12077, line ID 83254
https://pmg.navigahub.com/ew/pmg/ad/campaign_details?ID=12077

ExxonMobil

51311 AND 51238

JENNIFER BRINK

Resolved

06/19/24

Mikayala Delson

Minor

BASE/Websites

Other

Leo would like to know how many email addresses we have in the
packaging or product/marketing professionals in the hardware/tools or Pet Supply industries for email countsN/.

N/A

Emma Satchell

Resolved

Not an error

How many email addresses do we have of packaging or product/marketing professionals in the hardware/tools or pet supply industries (in general)? 3,486

How many email addresses do we have of packaging or product/marketing professionals in the hardware/tools or pet supply industries who would receive (are opted-into) a PW eblast? 611

06/19/24

LEO GUENTHER

Medium

Naviga

Billing Issues

My Billing Contact will not pull through on the order. Rebecca Rivard

Total ETO

119688

Emma Satchell

Resolved

System Bug

Rebecca has now pulled through as the billing contact in Naviga, but is showing up multiple times. This is a known bug, which Jenn is fixing with the salesforce team.

Yes

100

06/19/24

Joseph Derr (jderr@pmmi.org)

Minor

BASE/Websites

Base/Website Issue

Hello, I tried to make an update to https://manage.pmmimediagroup.com/content/edit/article/22910249
but it says Expired where Published or Draft usually appears.
I tried to change the date to today's date and it still says expired.
Is this a technical problem with the web page or a Joe Derr training problem?

Emma Satchell

Resolved

Not an error

Hello Joe, this has been published! There was a date assigned to the "expired" field right below the "published" date. By removing the "expired" field date, I was able to publish. Hope you have a great rest of your day!

Yes

101

06/18/24

Mikayala Delson

Medium

Leadworks

Template Issue

This PW - Multipacking/Case Packing E-Book 2024 is not appearing in Leadworks.

Campaign 11194 Line 82426

Emma Satchell

Resolved

Not an error

Hello Mikayla! Lauren Staley will reach out when it is time to create the E-book in leadworks. Just like with playbooks, you'll create your child campaigns under the primary leadworks campaign (which Lauren Staley creates). Please let me know if you have any questions!

102

06/17/24

WENDY SAWTELL

Major

Naviga

Other

Can't add OEM Insider enhanced without an ad in the fall...I get the attached error message (says must set a valid issue date).

Encoder

11392

Emma Satchell

Resolved

Yes

103

06/14/24

LEO GUENTHER

Medium

Leadworks

Other

Just want Scout Added to Leadworks. Garvey Corp

Garvey would like to be added to Scout. They do not have an ad spend via Garvey but are running ads under the Dorner Program. Contact is Lindsey Muchka - lindsey.muchka@dorner.com. She has approved the becon for Garvey via email.

Garvey

Emma Satchell

Resolved

Not an error

Hello Leo! Please contact your CSM regarding setting up Scout for your advertiser. They will be able to handle this for you and will let us know if they encounter any errors/issues.

Yes

104

06/13/24

WENDY SAWTELL

Medium

MDT

Other

I'm unable to add PW LinkedIn Premium to a MDT plan...no checkbox. See attached screenshot below. Thanks.

Proven Partners

Dominique Carmona

Resolved

Not an error

https://pmmimediagroup.atlassian.net/browse/LW-1573

105

06/11/24

Emma Satchell

Minor

Naviga

Other

n/a

Is there a way for Tracey to be notified every time an E-book hits confirmed in Naviga?

n/a

Dominique Carmona

Resolved

Not an error

106

05/16/24

Mikayala Delson

Minor

Leadworks

Help with a view

Under the Newsletter Campaign History tab, when entering the selections: focus under the name column, and 5/1/24 as the send date, only 3 advertisers appear in Liz's view while Courtney's view shows 6. Is there a reason for this or is this a Leadworks issue? See screenshots attached for both of their views.

JENNIFER BRINK

Resolved

System Configuration Error

This has been fixed. Liz should be able to see all advertisers in an issue now.

107

06/11/24

Casey Flanagan

Minor

BASE/Websites

Base/Website Issue

Hello, I finished setting up this article in Base before lunch and had no problem setting the schedules then, but now the schedules are gone and I'm seeing this error:

GraphQL error: Cannot return null for non-nullable field WebsiteSchedule.startDate. GraphQL error: Cannot return null for non-nullable field WebsiteSchedule.section. Retry?

I restarted chrome and also tried using Safari, but I still see the error on both. The "Retry" link doesn't seem to do anything.

Here's the Base Link: https://manage.pmmimediagroup.com/content/edit/article/22912241

Any tips to get past this?
Thank you!

Dominique Carmona

Resolved

System Configuration Error

https://trello.com/c/hrIuo6HR

108

06/07/24

Stephanie Haag

Minor

Leadworks

Leadworks Issue

Client moved Webinar from 5/28 until October but it is showing in Leadworks. It says there are a 23 leads in it but when you click in you get a 500 error. Not sure if that live needs to be deleted or if they did get a few people who registered before it moved?

https://cloud.pmmimediagroup.com/leads/view?cid=50719&type=2

https://cloud.pmmimediagroup.com/advertiser/view?id=6243

Revalize Software

JENNIFER BRINK

Resolved

Not an error

Stephanie and Claudia will move campaigns to the new date.

This is from a webinar that was moved to October. I have emailed Claudia asking her if we are keeping these leads or starting fresh. Will let Stephanie and Claudia work it out before closing the ticket - Jenn.

109

06/05/24

Bea Greany

Major

Leadworks

Leadworks Issue

'Submit materials' eblast template preview is fine.
Upcoming Issues dashboard: 'View Full Mailing' landing page is 'TypeError'. Screenshot attached.

app\components\MailingHtmlService::getMailingHtml(): Argument #1 ($campaignTemplate) must be of type app\models\CampaignTemplate, null given, called in /var/www/html/leadworks/protected/basic/controllers/CampaignController.php on line 695

Hexagon

PW Industry Event

JENNIFER BRINK

Resolved

Not an error

We aren't able to reproduce the issue, seems like a glitch in the matrix :)

110

06/06/24

Mikayala Delson

Medium

Naviga

Rate Line Addition/Adjustment

I'd like to zero out this line item 84273. Their last month's LinkedIn post (line 77483) needed to be rescheduled but it already got billed to them for May. I added a new line item (84273) which is the rescheduled date.

Plexpack Corp.

10541

84273.0

JENNIFER BRINK

Resolved

Billing

Done!

111

06/06/24

Mikayala Delson

Major

Naviga

Rate Line Addition/Adjustment

Leo tried to create an order for Optima's Full Page Show Daily but the completion rate did not show 100%. When I tried to create an order on my end, I got stuck at the Sales Rep Assignment screen and it did not let me press continue.

OPTIMA Machinery Corporation

101635

JENNIFER BRINK

Resolved

System Bug

Was not able to replicate the issue. I was able to create the campaign without issue. here is the naviga campaign https://pmg.navigahub.com/ew/pmg/ad/campaign_details?ID=12330

112

06/03/24

Stephanie Haag

Minor

Leadworks

Leadworks Issue

Anastasia noticed there are 2 LW campaigns for 6/25 Exxon, should one be deleted?
empty - https://cloud.pmmimediagroup.com/campaign/view/id/50624
with materials - https://cloud.pmmimediagroup.com/campaign/view/id/51238

Exxon

JENNIFER BRINK

Resolved

Not an error

sent a note to Stephanie asking which campaign should be kept.

113

04/11/24

Courtney Nichols

Leadworks

Leadworks Issue

Good morning, access to the EBA video metrics page isn't working: https://cloud.pmmimediagroup.com/_/audience-network/eba?aid=6148 // Clicking the link leads to a page of code. See attached. Same error when trying to access the page through several advertisers.

All

JENNIFER BRINK

Resolved

System Bug

We have fixed the ability to see the reports. However we are continuing to adjust the metrics for these campaigns.

https://pmmimediagroup.atlassian.net/browse/LW-1530

In progress

114

05/31/24

Bea Greany

Minor

Product Hub

Hub update

Please update audience distribution figures for Mundo EXPO PACK editorial newsletter, Destacado en EXPO PACK newsletter, and Cierre de EXPO PACK newsletter.
All should be 58,000.
Refer to attached screenshot

AMBER MILLER

Resolved

115

05/31/24

Lara Krieger

Minor

Product Hub

Other

Pls update:
https://hub.pmmimediagroup.com/pack-expo-show-daily/?brand=7-c0d3cba9d9-lvrgml&tab=specs

Update Show Daily

AMBER MILLER

Resolved

116

05/31/24

Mikayala Delson

Medium

BASE/Websites

Other

Leo and Spee-Dee are requesting to have Spee-Dee's videos listed at the bottom of this page. This article talks about Spee-Dee but their videos are not listed under the videos from the advertiser. See screenshot for reference

Spee-Dee Packaging Machinery

Article: https://www.packworld.com/rigid/containers-closures/article/22909919/breakthrough-in-recyclable-coffee-packaging

JENNIFER BRINK

Resolved

User Error - CST

The YouTube channel ID was entered incorrectly. I updated it to with the correct ID and the videos are flowing as they should.

117

05/30/24

Christy Flores

Minor

Naviga

Other

I'm creating a CPA member Services Focus campaign. In Salesforce there's no assigned rep therefore this should show in Naviga as 'House Rep'. Normally, I'm able to choose the rep when I click on 'Product Group'. However this time the window to choose a rep didn't pop up. Jake Brock was automatically assigned. How can I change this to reflect 'House Rep'?

Sales Rep should be 'House Rep' according to Salesforce.

Maverick Packaging

12314

84134.0

JENNIFER BRINK

Resolved

User Error - General

I updated the rep to the house rep and let christy know how to handle this in the future.

118

05/28/24

Lara Krieger

Minor

BASE/Websites

Base/Website Issue

Pls remove Automation World from the list of magazines and all its content.
Thx.

Dominique Carmona

Resolved

Not an error

https://trello.com/c/BPPs1hJg

119

05/29/24

Brian Gronowski

Medium

Naviga

Other

Product Contact, Cynthia Boyd is not pushing through

Trying to close out order

12309

JENNIFER BRINK

Resolved

User Error - Sales Rep

The contact was added today. When needing to use a contact the same day they are added to SF, please make sure to Force Sync the contact. They are now synced with Naviga.

120

05/17/24

MaryAnn Coyle

Minor

Leadworks

Other

Can you get these two companies merged in Leadworks?

https://cloud.pmmimediagroup.com/advertiser/view/id/1257

MASTER: https://cloud.pmmimediagroup.com/advertiser/view/id/605

Merge companies in Leadworks

JENNIFER BRINK

Resolved

Not an error

These have been merged :)

121

05/28/24

Riley Phoenix

Minor

Leadworks

Reporting Issue

I don't think LW is correctly collecting Facebook data when it comes to likes and shares, unless there are things (additional likes) I'm not able to see.

https://cloud.pmmimediagroup.com/campaign/view?id=48966

This Nercon says it had 40 likes & shares, but it has 30 likes and 3 shares when looking at the actual ads. Could the extra just be private or is there something else going on with the metrics?

JENNIFER BRINK

Resolved

Question

Not an error. The likes/shares is pulled from the "Post Reaction" column in Facebook. 40 is the count in the Facebook column for this post.

122

05/27/24

Maria Druziuk

Critical

Omeda

Omeda Issue

I could not update my Omeda password, so I couldn't enter Omeda. I tried multiple times, but it didn't work.

Emma Satchell

Resolved

Not an error

Hello Maria, every few months Omeda requires you to create a new password to the site. The reason it was not accepting your old password is because it required a new one. Please try entering a new password if this happens again and you see the screen that says "Your Password has expired"

123

05/23/24

Bea Greany

Medium

Naviga

Need to move the date

Please change the Mundo Flexi banner campaign End Date to 5/24/2024 rather than the scheduled end date of 7/12/2024.

I will ask Anastasia to end the campaign in GAM.

We need to end the campaign since the structure of PACKEvolution Latinoamérica has changed to virtual event rather than in-person event.

PMMI Media Group

11756

80638.0

Emma Satchell

Resolved

124

05/23/24

LEO GUENTHER

Minor

Naviga

Notification Issue

Can you add to Feeding and Inserting?

AT Information

1297

Emma Satchell

Resolved

Billing

Added to campaign. Confirmed with Dominique they may have until 5/31 to turn in materials.

Yes

125

05/21/24

Mikayala Delson

Medium

Naviga

Rate Line Addition/Adjustment

I would like to zero out this line item. This is a makegood send due to low performance. Liz said it was approved internally.

Fortress Technology Inc.

11425

83912.0

Emma Satchell

Resolved

Billing

126

05/21/24

Mikayala Delson

Medium

Leadworks

Reporting Issue

Hello, Leo is concerned about this recent MUNDO LinkedIn for Heat and Control: https://cloud.pmmimediagroup.com/_/audience-network/campaign-details?cid=50140

The clicks and impressions from their recent campaign (60 clicks, 8001 impressions) are drastically smaller than their MUNDO LinkedIn from 2022 (858 clicks and 858 impressions): https://cloud.pmmimediagroup.com/_/audience-network/add-data?cid=38995&adsInsightsObjectId=

I don't think the metrics are accurate for the 2022 campaign but I cannot locate it in LinkedIn.

These were both MUNDO audiences so shouldn't the results be similar?

Emma Satchell

Resolved

System Bug

You were correct, the older campaign was not correct. I've updated the campaign based on the original 2022 run. Please let me know if you have any questions!

127

05/21/24

Tracey Labovitz

Major

BASE/Websites

Base/Website Issue

Hi, guys. A client submitted a QR code for a press release to post on Base, but now they want an image with a Play button that I am supposed to link to a url. But I can't figure out how to link an image to a url in Base. Can you please help? Thank you. It's not Critical (or probably even major), but the story is on hold until I fix this. Thanks.
Base ID: 22910471

Emma Satchell

Resolved

Not an error

128

05/21/24

Mikayala Delson

Medium

Leadworks

Leadworks Issue

Metrics are pushed in this LW campaign when i entered them under Add/Update PAN Data for Campaign data but they are not synching on the audience network dash page: https://cloud.pmmimediagroup.com/_/audience-network/campaign-details?cid=50302

The impressions delivered are not reflective of the metrics I inputted.

NCC Automation

LW 50302

https://cloud.pmmimediagroup.com/_/audience-network/campaign-details?cid=50302

Emma Satchell

Resolved

Not an error

Not sure if LW needed a minute or what happened, but I clicked "save" on the update metrics page and now the page is reflecting the correct impression count. Again, not sure what fixed it (as I'm sure you clicked save), but the dashboard should now be correct!

Yes

129

05/20/24

Fil Riello

Minor

Other

Feature Request

Hi Emma, this is the formal note to make the secondary fields for our Design Request Form optional rather than mandatory. No rush at all on this, there is no due date.

Thanks,
Fil.

Emma Satchell

Resolved

Not an error

Updated!

130

05/14/24

WENDY SAWTELL

Medium

MDT

Other

Not sure if this is a Naviga or MDT issue, but noticed the account based linkedIn campaigns in MDT still say the broad categories instead of the new, simplified categories (maybe they haven't been updated in Naviga??). Also, I'm not seeing the two new Robotic e-books in MDT...just says robotic eBook, but I would think we'd have a line item for each one. Feel free to reach out with questions. Thanks.

Dominique Carmona

Resolved

Not an error

131

05/16/24

Reed Simonsis

Minor

Naviga

Missing a date/Need a date

please move/create a new line for the 7/17 packaging focus. The client is paying per invoice from 2/21, therefore we may need to create a new line an 0 out. Slack me with questions.

They 2/21 packaging focus did not run but are choosing to pay per Janet.

newlight technologies

11454

77482.0

Dominique Carmona

Resolved

Moving Date

132

05/14/24

Reed Simonsis

Minor

Naviga

Rate Line Addition/Adjustment

Please zero out this line item. Epac paid their previous order in full and did not run any content. Per Janet, we should zero out the line item as a credit from last years invoice.

EPac

12189

83452.0

Dominique Carmona

Resolved

Billing

133

05/08/24

Yvonne Smyer

Minor

Naviga

Base/Website Issue

Unable to pull up campaigns

79843

JENNIFER BRINK

Resolved

Not an error

Hoping the view we used earlier will solve this issue too

134

05/07/24

Lara Krieger

Minor

Naviga

Other

Page outdated

https://hub.pmmimediagroup.com/oem-insider/?brand=7-f890d4e5f4-g3qt0d&tab=specs

This shows 2023 data. Sales Close is July 19th. The materials close should be July 26th.

None

AMBER MILLER

Resolved

Product Update/Close Date Change

135

05/13/24

Stephanie Haag

Critical

Leadworks

Leadworks Issue

The first ad is not showing even with information added. I have removed the materials and added different ones and then re-added the correct and it is still not showing.

https://cloud.pmmimediagroup.com/_/campaigns/49957/ads-edit

Westrock

May 24th Weekly newsletter

JENNIFER BRINK

Resolved

System Configuration Error

Fil fixed the issue in the code

Reviewing with Hannah and Fil - Jenn

136

05/09/24

WENDY SAWTELL

Major

Naviga

Other

Naviga and MDT should have the same prices, but the HCP Focus ads show up @ $1,215, but in Naviga they show up as $1,260. Per Hub, iyt should be $1,215, so please adjust in Naviga. https://hub.pmmimediagroup.com/2024-healthcare-packaging-newsletters/?brand=7-d8a49ef289-v8f80k

Anritsu

JENNIFER BRINK

Resolved

User Error - General

Wendy was grabbing the 2025 rateline because 2024 is set to package only. The HCP Focus NL is a package for 2024.

137

05/08/24

Yvonne Smyer

Critical

Naviga

Base/Website Issue

I'm unable to access the following campaigns:
Advertiser = Fortress Technology Inc.
Brand = Fortress Technology Inc.
Product = PE - PAN for EXPO PACK Mexico - Facebook (2 weeks prior)
Campaign = 11426
Line Id = 79064
Note = Mockups required!

Advertiser = All Packaging Machinery Corp.
Brand = All Packaging Machinery
Product = PW - Facebook
Campaign = 11317
Line Id = 76179
Note = @yvonne, mockups required!

JENNIFER BRINK

Resolved

Not an error

We couldn't reproduce the issue. I showed Yvonne a different view to access the needed ads. Christy also provided direct links.

138

05/08/24

ELIZABETH TIERNEY

Medium

Naviga

Other

tried to change the status of the campaign from "confirmed" to "canceled" and I no longer have the ability to change a campaign once it's been approved.

tetra pak

12234

JENNIFER BRINK

Resolved

Not an error

It seems to be cancelled. I can't give reps access to the ability to cancel campaigns based on rules defined by John and Dave.

139

05/08/24

WENDY SAWTELL

Critical

Naviga

Other

I need help with two things. Sold them Leaders in Processing with a full page ad in October, so they will get digital stuff for the remainder of the year. Can you add the digital portion to the plan?

Please update LinkedIn targeted campaign to start on 11/22. It is not an option and should not be considered premium because the show is over. New advertiser and ready to approve plan. Thanks.

D&F Equipment

12254

Elizabeth Kachoris

Emma Satchell

Resolved

Not an error

Yes

Sent an email to Elizabeth, waiting on approval from request #1.

Request approved.

140

05/07/24

Christine Smallwood

Minor

Naviga

Reporting Issue

Please take a look at the attached and note that the start, end and materials due dates appearing for each placement appear to be incorrect.

JENNIFER BRINK

Resolved

Not an error

The dates on the insertion order appear to have adjusted to follow India's date format (DD/MM/YYYY). When I generate the confirmation PDF the dates are correct and the dates on the line items are correct.

141

05/07/24

Mikayala Delson

Medium

Leadworks

Leadworks Issue

Client would like to know the following: On the homepage that lists names of previous campaigns it shows there were 84 leads produced with this newsletter ads, and when I click to view the performance of the campaign that section shows we have a total of 75 leads (readers who opened our ads), and then there is a chart section (that shows us the performance of each ad) within the portal that does not reflect that number it shows 98. Can you please clarify this for me?

Tourmaline Enterprises

https://cloud.pmmimediagroup.com/campaign/view/id/50664

JENNIFER BRINK

Resolved

Not an error

The difference between the count on the main advertiser page includes "Company Leads". The 77 rows of leads are the leads with data we can share per our privacy policy and in compliance with spam laws. Here is their lead page with that breakdown: https://cloud.pmmimediagroup.com/_/campaign/50664/leads

142

05/06/24

LEO GUENTHER

Major

Naviga

Product Issue

Can not add Sustainability Finder -Plan 12249 See Scrreen Shot

JENNIFER BRINK

Resolved

Fixed

143

05/06/24

Brian Gronowski

Medium

Naviga

Missing a date/Need a date

Running into the same issue as date is not populating for F&I directory. Happened before too

MBW

12248

JENNIFER BRINK

Resolved

Fixed

144

05/02/24

Mikayala Delson

Leadworks

Leadworks Issue

I accidentally deleted this campaign in LW, are we able to retrieve it? https://cloud.pmmimediagroup.com/campaign/view?id=49046

Hormann High Performance Doors

11430

82016.0

JENNIFER BRINK

Resolved

Mikayla created a new campaign

145

05/06/24

Mikayala Delson

Medium

Naviga

Rate Line Addition/Adjustment

I'm trying to locate Domino's 4/19 Account Based Buyer Intent LinkedIn to reschedule it but its not appearing in the line items of this order. It is in the signed proposal attached to this order.

https://pmg.navigahub.com/EW/PMG/localstorage/ad/campaigns/attachments/10760/10760_signed.pdf

Domino Amjet, Inc.

10670 https://pmg.navigahub.com/EW/PMG/ad/campaign_details?ID=10760

JENNIFER BRINK

Resolved

User Error - General

Added the new line! Please let me know if you need it adjusted.

146

05/03/24

Mikayala Delson

Minor

Product Hub

Other

Can we have the Hub Specs updated? It does not specify the following number of ad creatives like all of the other brand's Facebook specs:

Please provide a minimum of 3 full sets of creative. We can accept up to 5 sets.

Hub: https://hub.pmmimediagroup.com/mundo-facebook/?brand=7-d08e838d83-11ppt4&tab=specs

Mundo Facebook

AMBER MILLER

Resolved

147

05/02/24

Christine Smallwood

Minor

Naviga

Other

Adding three categories to the materials form and the 2nd, Capsules & Tablets/Soft Gelatin, is not sticking. Please see image attached.

Please get all three categories entered and saved:
1) Blister/Clamshells/Skin Packaging,
2) Capsules & Tablets/Soft Gelatin Equipment,
3) Life Sciences

Aylward

12242

Game Plan category selections

JENNIFER BRINK

Resolved

System Configuration Error

This should be fixed. I adjusted the text on the form.

148

05/02/24

Mikayala Delson

Leadworks

Leadworks Issue

This Supplied eblast is not appearing in Leadworks under upcoming campaigns. Can this be created?

https://pmg.navigahub.com/ew/pmg/ad/pw/edit_campaign_line?ID=119284&l=83612.1&c=12229

The Branford Group

12229

83612.1

JENNIFER BRINK

Resolved

Not an error

CSMs make the Supplied campaigns.

149

05/02/24

WENDY SAWTELL

Critical

Naviga

Other

Yikes...this seems to be a new issue I haven't seen in a while. A few prices are incorrect in Naviga, even though they are accurate in MDT (on Hub). PW eBlast should be $4,680 (member price) and shows up as $4,815. Show Daily Tabloid should be $7,785 (member price) and shows up as $7,920. Can someone fix the issue and pricing? Thanks.

Anritsu

11453

JENNIFER BRINK

Resolved

Won't Do

Wendy realized her mistake and told us we can ignore this ticket

150

04/30/24

Brian Gronowski

Major

Naviga

Custom Product Request

Need to add MIA profile to plan

Foss

12239

JENNIFER BRINK

Resolved

Not an error

151

03/20/24

Bea Greany

Leadworks

Other

no error

Hannah Krause needs access to the backend of eBuilder so she can make template updates.

n/a

JENNIFER BRINK

Resolved

Not an error

Sent Hannah a request to train!

Training needed

152

04/30/24

ELIZABETH TIERNEY

Critical

Naviga

Missing a date/Need a date

want to add the 5/8 enfoque for PDC but materials close has happened...they want to pick up materals we used in the past...

pdc

12237

enfoque newsletter

JENNIFER BRINK

Resolved

Product Update/Close Date Change

Done

153

04/30/24

WENDY SAWTELL

Critical

Naviga

Other

Please add 5/7 mailing for PW daily newsletter. I'm waiting to get the ok from Madysen (kelly ok'd), but want to get this in the hopper because after it is added I need to submit a ticket for member rate change and they are ready to sign. If Madysen says it is not doable, I will delete and not send IO until I hear from her. Thanks.

Brawn Mixer

12225

JENNIFER BRINK

Resolved

Product Update/Close Date Change

Added.

154

04/30/24

Mikayala Delson

Leadworks

Template Issue

I tried to change this eblast from a product update to a video spotlight in ebuilder, so i saved the client materials that were submitted and re-uploaded them to the video spotlight template. when i uploaded the images, they show black around the white spaces. see screenshot and original image files.

LW proof: https://cloud.pmmimediagroup.com/_/campaigns/49069/render-email?showDefaultAds=false

ProSys Fill LLC.

https://cloud.pmmimediagroup.com/campaign/view?id=49069

JENNIFER BRINK

Resolved

155

04/26/24

Jake Brock

Medium

Naviga

Rate Line Addition/Adjustment

Unique situation with the Hexagon order. We originally booked them for a CPG Next Roundtable, after the brand discontinued we converted this to a PW supplier webinar. This means we charged them $2,300 more than they should have and John told me we can apply that difference on future media with the client this year. They decided to use it on a spotlight on PACK EXPO enewsletter which is about the same price as their surplus. This means we would need to add a line item for the newsletter ad to their order at $0. Can we add the 10/22 PW spotlight on PACK EXPO date to this order at $0 rate? Let me know if easier for me to create new campaign but I figured it all being on same order would be cleaner. I am attaching both John and client approval to this request. Thanks!

Hexagon

11760

n/a

John Schrei

Emma Satchell

Resolved

Billing

Campaign updated - please double check to make sure it's been updated per your request

156

04/26/24

ELIZABETH TIERNEY

Major

Naviga

Rate Line Addition/Adjustment

can't add a full page in show daily to the media plan. see attached error.

toss

12227

show daily

Emma Satchell

Resolved

System Configuration Error

Fixed & updated, so error should not occur again. Added product to campaign.

157

04/26/24

ELIZABETH TIERNEY

Minor

Naviga

Rate Line Addition/Adjustment

can't add a full page in show daily to the media plan. see attached error.

toss

12227

show daily

Emma Satchell

Resolved

System Configuration Error

Fixed & updated, so error should not occur again. Added product to campaign.

158

04/25/24

Brian Gronowski

Medium

Naviga

Missing a date/Need a date

Trying to book a F&I program but it is not defaulting to issue date??

CMC

12224

Emma Satchell

Resolved

System Configuration Error

Updated! Thank you for catching this, Brian.

Yes

159

04/25/24

Stephanie Haag

Major

Leadworks

Leadworks Issue

the dates aren't showing up for the OEM LinkedIn. It is filled in everywhere it should be but still not pulling through.

https://cloud.pmmimediagroup.com/_/audience-network?aid=527

Set to Major because Christine is meeting with the client tomorrow, Friday, Morning

Ryson

JENNIFER BRINK

Resolved

https://pmmimediagroup.atlassian.net/browse/LW-1549

New campaign created. the wrong one was used when creating the campaign. The dev team needs to delete the old campaign.

160

04/25/24

Riley Phoenix

Critical

Leadworks

Leadworks Issue

LW links going to 504 Gateway time-out

All

JENNIFER BRINK

Resolved

System Bug

Yevgeny fixed the issue!

161

04/24/24

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

I'd lke to move this 4/19 Linkedin to 5/17 but I am unable to delete the 4/19.

Domino Amjet, Inc.

10760

83279.1

Dominique Carmona

Resolved

Moving Date

162

04/24/24

Jake Brock

Medium

Naviga

Rate Line Addition/Adjustment

Created order and added all line items but need the first time advertiser discount of 10% applied to each product. Each newsletter should be $1710 and the banner ads should be about $837. Thanks!

Hiwin

12217

all lines

Dominique Carmona

Resolved

Billing

163

04/24/24

Mikayala Delson

Leadworks

Leadworks Issue

Brian is asking why there is only 1 Ad column on the Leads reporting page when there are 4 ads for this Eblast. Are all of the leads defaulted under Ad 1? Or do the other ads not have any leads?

LW: https://cloud.pmmimediagroup.com/leads/view?cid=49776&type=1

Ensight Solutions: Likwifier, Bematek & Automation Divisions

JENNIFER BRINK

Resolved

UI Clarity

The fields were there, the field order was not saved. Updated the field order and the ads are now displaying.

164

04/22/24

WENDY SAWTELL

BASE/Websites

Base/Website Issue

n/a

It appears data cards on the bottom of leaders' pages are being cut off by the site footer. This is for all brands. Could this please be updated? When fixed, could you please let Wendy and Emma know? Attached to request is copy of email from client.

n/a

Dominique Carmona

Resolved

UI Clarity

https://trello.com/c/hWGLOlmx

Trello ticket filed - Due date 4/26/24

165

04/23/24

Yvonne Smyer

Other

Base/Website Issue

Campaign vanished - unable to locate it. However, ad shows up in reviewer

https://cloud.pmmimediagroup.com/campaign/view?id=49288 ; https://www.linkedin.com/campaignmanager/accounts/507597438/creatives?campaignGroupIds=%5B675320484%5D&campaignIds=%5B300252744%5D

11194

79282.0

Dominique Carmona

Resolved

User Error - CST

166

04/19/24

WENDY SAWTELL

Minor

MDT

Other

Link for Facebook PAN for PACK EXPO doesn't work in media discovery tool. https://cloud.pmmimediagroup.com/_/media-discovery-quote/review?id=979

Thanks.

Brawn Mixer

Dominique Carmona

Resolved

Not an error

167

04/22/24

Mikayala Delson

Other

I am trying to send an email to this client but I keep getting a "Message Failed to Send" error and it will not allow me to email the client back. See screenshot:

Client's email: Sid Cabrera <sid@tourmalineenterprises.com>

Tourmaline Enterprises

Dominique Carmona

Resolved

Not an error

Forwarded issue to Ntiva - awaiting their advisement

168

04/22/24

Reed Simonsis

Minor

Naviga

Other

Scout appears to be set up correctly but not displaying on leadworks.

https://converge.cloud.pmmimediagroup.com/advertiser/1405. Would you be able to take a look and see why they are not showing up. I just asked the client when it was setup but have not heard back.

Thanks!

JAX Inc

JENNIFER BRINK

Resolved

User Error - CST

Missing Scout Campaign and URL under the Advertiser profile.

169

04/22/24

Mikayala Delson

Other

Template Issue

I sent these LinkedIn mockups for the client to review but the Learn More button is not populating on her screen when she clicks on the mockup links. She needs to see the Learn More button on the ads to get approval from the client. I can see the Learn More button in all of the ads, but for some reason the client cannot. See screenshot of what the client sees.

https://www.linkedin.com/campaignmanager/accounts/507597438/creatives?campaignGroupIds=%5B675320484%5D&campaignIds=%5B300252744%5D

A-B-C Packaging Machine Corp.

LinkedIn Campaign 11194

79282.1

Dominique Carmona

Resolved

User Error - Client

170

04/22/24

Brian Gronowski

Minor

Naviga

Rate Line Addition/Adjustment

I sold a PFW leaders program that consists of the full digital package (6 product categories, digital profile and data card) along with a full-page print ad n October PFW. Can you adjust my plan for the following:

NC full-page ad in October
Invoice Leaders in full @ $4005 in April
If you divide Leaders up between digital and print in April, that is fine. Client is expecting one invoice for $4005 in April
Can you create the production form where I can add the 6 categories

Questions, please reach out.

You will notice I attached the signed order.

The Austin Company

12213

Dominique Carmona

Resolved

Not an error

171

04/22/24

Courtney Nichols

Naviga

Rate Line Addition/Adjustment

Hello, please change the price on the LinkedIn campaign to $1000 per Dave Newcorn. This is a PMMI favor to a partner company. Email autorization is attached to the campaign. Thank you.

F4SS

12209

Dominique Carmona

Resolved

Not an error

172

04/19/24

Bea Greany

Leadworks

Leadworks Issue

LeadWorks Upcoming Issues dashboard: I searched for PFW Spotlight on PEI NLs and in addition to the 2 PFW SOPE NLs that should exist, there's a 3rd newsletter with a start date of 11/15/2024 (after PEI). I determined it is supposed to be a PW PACK EXPO Wrap NL. The date and advertisers match the

The Nov 15 PW PACK EXPO Wrap NL is showing in the Upcoming Issues dashboard under "PFW Spotlight on PACK EXPO International NL" and "PW PACK EXPO International Wrap NL"

multiple

JENNIFER BRINK

Resolved

System Configuration Error

It looks like the template for the QAD Redzone was set to the PFW version of the NL. Since this was the first advertiser booked into the issue, Ebuilder was using the template and name for the issue. I have adjusted QAD to the correct NL and the issue is resolved. The other advertisers were set up correctly.

173

04/18/24

Yvonne Smyer

Other

Material Submission Issue

LinkedIn will not allow me to add video/photos to ad

11534

78284.0

JENNIFER BRINK

Resolved

Not an error

This is an issue with the LinkedIn platform. They are working to resolve the issue as quickly as possible

This is known issue in LinkedIn. Their developers and engineers are working on a solution.

174

04/18/24

Yvonne Smyer

Other

Material Submission Issue

LinkedIn allows me to create the campaign and ads - however, it will not allow me to add photos to the ads.

I have been facing this issue since yesterday (4/17?

11194

79282.0

JENNIFER BRINK

Resolved

Not an error

This is an issue with the LinkedIn platform. They are working to resolve the issue as quickly as possible

Double checked settings... everything looks correct. I have asked for the campaign and the images to see if I can load. JB

175

04/17/24

Bea Greany

Naviga

Need to move the date

no error. We moved PFW Newsletters from Wednesdays to Thursdays but that results in 2 PFW mailings + 1 PFW PACK EXPO mailing on Oct 17 and zero PFW mailings on Oct 16; therefore I want to move the Oct 17 PFW Spotlight on PACK EXPO NL to Oct 16.

Oct 17 PFW Spotlight on PACK EXPO currently has 4 advertisers

1. MXD Process 2. Linde 3. Bepex 4. Yoran-Imaging

1. 80728 2. 81772 3. 81911 4. 83352

Emma Satchell

Resolved

Product Update/Close Date Change

Update completed

176

04/17/24

Lara Krieger

Naviga

Other

We do not have a Tabloid size, those need to be moved to the full page entry pls

Show Daily

Emma Satchell

Resolved

177

04/16/24

MaryAnn Coyle

Major

Other

Product Issue

PW Native Article Ad not clicking through to article. When I click on ad on pw.com, I am sent to error page. Screenshots and urls in Notes field.

Error Url: https://www.packworld.com/story/asia-pulp-and-paper-co-ltd/supporting-demand-for-plastic-free-packaging-with-apps-foopak-bio-natura/660ec123f2eda2000137456b?pubid=5da7778e65ebb90001f3cd99&utm_campaign=660ec185e9037c000141b070&utm_content=66143066f2eda200013d2fc3&utm_medium=banner&utm_source=NativeX&utm_term=5da778d7d5766a00013c459d

NativeX Materials URL: https://pmmi.native-x.parameter1.com/app/-NtHBnqrsKPv2dCB0iLa/campaigns/-Nudcz7m98Op-E_BvJq5/materials

Asia Pulp

JENNIFER BRINK

Resolved

System Configuration Error

P1 needed to make a change to allow the story to publish/function as needed. This is now resolved.

https://trello.com/c/J2bmNsiQ/831-nativex-story-giving-404-error

178

04/16/24

Lara Krieger

Naviga

SalesForce/Naviga sync

The item "Standard" needs to be renamed "Island" for Show Daily

It is island on the hub and in sma but Naviga lists this item as "Standard" which is confusing to customers and production.

Show Daily

JENNIFER BRINK

Resolved

Standard removed. Lines moved to 1/2 page island.

179

04/17/24

Lara Krieger

Naviga

Other

There is a 1/4 pg square and a 1/4 page option and l see clients booked in both. This needs to be corrected.

We offer a 1/4 pg square for Show Daily, pls remove the 1/4 page and move the clients to the right size in Naviga.

Show Daily

Emma Satchell

Resolved

System Configuration Error

1/4 page line items deleted and replaced with 1/4 pg square on campaigns

180

04/16/24

Lara Krieger

Product Hub

Other

Update page pls

Can you please see what the materials due date is? Naviga shows Oct 8 but the hub says Oct 4. Also pls remove the link on the right rail titled "Detailed ad specs", these are outdated from 2021 and the specs page has current content.

Show Daily page

Emma Satchell

Resolved

Not an error

Updated!

181

04/26/23

Stephanie Haag

Major

Naviga

Other

Made updates to contact information but it is not sticking

Westrock

JENNIFER BRINK

Resolved

182

04/16/24

Mikayala Delson

Product Hub

Other

Hello, I've updated the Process Document for Facebook Sponsored posts. Can you remove the current Specs in the Hub and use this link instead? We make sure to keep this doc up to date: https://pmmi.app.box.com/file/1499174881939 Thanks!

Facebook Sponsored Posts

Emma Satchell

Resolved

Not an error

Updated!

183

04/16/24

Jake Brock

Medium

Naviga

Rate Line Addition/Adjustment

Added line item. Will need 10% first time advertiser discount applied though. New total for the line item should be $5,562. Thanks!

HD Hyundai Chemical

12190

83458.0

Emma Satchell

Resolved

Billing

184

04/16/24

WENDY SAWTELL

Critical

Naviga

Other

I got approval from Kelly to sell a facebook targeted post to Robotiq that runs from 4/23-4/30, but unable to add to the plan since the deadline has passed. Can someone add it for me please? Need it quickly because they have to submit ad materials now. Thanks.

Robotiq

12191

Emma Satchell

Resolved

Billing

Updated

185

04/16/24

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

I'm trying to move these line items that start in Feb and March to April start date but i am not able to delete them.

Mamata Enterprises, Inc.

11898

81899, 81903, 81906

Emma Satchell

Resolved

Billing

Updated

186

04/15/24

Bea Greany

Other

n/a

please add Yvonne Smyer - ysmyer@pmmimediagroup.com to the 'Requestor's Name' field as an option

n/a

Emma Satchell

Resolved

187

04/15/24

LEO GUENTHER

Medium

Naviga

Product Issue

Need to change all print ads to 1/2 page vertical

Mamata Enterprises

11898

JENNIFER BRINK

Resolved

Billing

Completed

Yes

188

04/15/24

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

Is there a faster way to changing all of the 1/2 horizontal ads in this campaign to 1/2 vertical without deleting and manually re-adding all of them? Theres about 7 line items that all need to be changed to 1/2 vertical.

Mamata Enterprises, Inc.

https://pmg.navigahub.com/EW/PMG/ad/campaign_lines?ID=11898

JENNIFER BRINK

Resolved

Billing

updated the 2 print ads to 1/2 page vertical.

Yes

Asking if we need to update the showcase profile size as well.

189

02/21/24

Riley Phoenix

Other

Whenever you go to create a mockup or edit one for PW in the Facebook Creative Hub, AW accounts are automatically selected under Facebook Page & Instagram Account.

Low priority

N/A

JENNIFER BRINK

Resolved

190

02/21/24

Lara Krieger

Naviga

Other

PMMI member info is not listed and they are a member per salesforce

Elesa

11511

78116.1

JENNIFER BRINK

Resolved

191

04/08/24

Mikayala Delson

Leadworks

Template Issue

This is not a ticket that needs resolving but I wanted to share feedback that I got from a couple of clients regarding the new newsletter templates. I wanted to inform the product team that I've had a couple clients ask why the Logo Ads have been removed from the new newsletter templates. I would respond by saying: For our new PW Newsletter template, we do not have a designated ad for the logo. Although, you do have the option to use one of your 3 ad placements for the logo ad. Our new template improvements were made to boost performance and engagement. The enhancement includes: Ads are now positioned higher up on the template -Ads image size has been increased for improved visibility -A CTA has been added to each ad

PSSI and National Bulk Equipment

Emma Satchell

Resolved

192

04/12/24

Mikayala Delson

Leadworks

Leadworks Issue

I'm trying to change the name of this campaign but i keep receiving this error that does not make sense. See screenshot:

Norgren

Dominique Carmona

Resolved

Won't Do

193

04/12/24

Mikayala Delson

Product Hub

Template Issue

Hi! We're working on updating the process for Facebook campaigns. Can someone confirm the budget for MUNDO Facebooks? In the Hub (which is super outdated) it shows Hard Cost $1,050 but we see some recent ones with $800 or $1100

Hub outdated specs: https://hub.pmmimediagroup.com/mundo-facebook/?brand=7-d08e838d83-11ppt4&tab=process

MUNDO Facebook Campaigns

Dominique Carmona

Resolved

Question

194

02/29/24

Courtney Nichols

Leadworks

Leadworks Issue

Can you fix this? LW notifications sent to sales reps alerting them of completed LinkedIn campaigns are not pulling in all details. The email link takes you here: https://cloud.pmmimediagroup.com/audienceNetwork/campaignDetails?cid=48985 (details are missing), but when viewed directly in LW all content is present on this page: https://cloud.pmmimediagroup.com/_/audience-network/campaign-details?cid=48985 Thank you.

various

JENNIFER BRINK

Resolved

System Bug

Sales Rep button has been fixed. Ian is reviewing the CMS notification.

https://pmmimediagroup.atlassian.net/browse/LW-1487

We now know the issue... waiting for a sample email to come through Monday/Tuesday.

195

04/10/24

WENDY SAWTELL

Minor

MDT

Other

Several links don't work in MDT.
Leaders in HCP (all versions)
HCP Focus -
PFW Focus -
PW Focus -
Enfoque -
HCP Spotlight on PEI
PFW Spotlight on PEI
PFW PEI Wrap Newsletter

You can test with Anritsu's MDT if you want. Thanks.

Anritsu

MDT

Dominique Carmona

Resolved

Not an error

196

04/11/24

LEO GUENTHER

Minor

Leadworks

Other

Need help getting scout sign up

Can you get with Chastity Estrada chastity.estrada@promachbuilt.com to set her up with Scout. She has asked to have it added

Hi Leo,
Hope you are having a fantastic day. It was just brought to my attention that I’m not connected to Converge Leads. Can you help me with this? I will also need a code so our website people can install into our website to be able to see this information.

Thank you,
Chastity Estrada | Marketing Coordinator
Image
Bartelt, a ProMach Product Brand
Bartelt | Kayat | Scandia
5501 N. Washington Blvd. / Sarasota / FL 34243
C 941-221-0795
E Chastity.Estrada@promachbuilt.com
Web www.BarteltPackaging.com

Bartelt

JENNIFER BRINK

Resolved

Not an error

Sent to Mikayla to work with the client to setup their scout beacon.

197

04/10/24

Emma Satchell

Minor

Other

Jenn - Could you please send me facebook ad performance for the Cartoning Ebook? I'm looking for total spent so far, clicks, impressions, and cost/click. Thank you!

Emma

n/a

JENNIFER BRINK

Resolved

198

04/10/24

WENDY SAWTELL

Minor

Naviga

Other

Can someone add the free 1/3 supplier profile for the June issue of PFW that comes with the purchase of a 1/2 page or larger ad? Thanks.

Reiser

12150

Resolved

Not an error

199

04/26/23

Stephanie Haag

Major

Leadworks

Leadworks Issue

The leadworks says Facebook but it should be ABBI LinkedIn. ran on 3/22

https://cloud.pmmimediagroup.com/campaign/view?id=49217

fallas

JENNIFER BRINK

Resolved

System Configuration Error

https://cloud.pmmimediagroup.com/campaign/view?id=50694

200

04/09/24

Reed Simonsis

Minor

Naviga

Rate Line Addition/Adjustment

Patrick has requested the addition of a 1/3 page horizontal MIA supplier profile line to be added to this order.

Please open the rateline for this client for this product addition or just simply add it. If there are any question or information feel free to slack me!

Innovative Refrigeration

12175

n/a

JENNIFER BRINK

Resolved

Product Update/Close Date Change

201

04/09/24

Reed Simonsis

Minor

Naviga

Rate Line Addition/Adjustment

Matthew marking purchased too many eblast extension. They did not match with their eblast schedule. Client has asked and confirmed to transfer the 2 eblast extension into a regular PW pan banners on 3rd party campaign for $1494.

Product switch approved by client from lee. Thanks,

Matthew Marking System

11964

8,233,782,335.00

JENNIFER BRINK

Resolved

Product Update/Close Date Change

202

04/08/24

Courtney Nichols

Naviga

Billing Issues

Good morning, can you please create a $0 line for this item. It was billed per our cancellation policy but is not yet active. Thank you.

HB Fuller

11936

82159.0

JENNIFER BRINK

Resolved

Moving Date

New line item 83424. This is sitting in december. it can move once the client sends in materials.

203

03/18/24

Stephanie Haag

Major

Leadworks

Other

This ABBI campaign currently says it is facebook and it can't be edited

https://cloud.pmmimediagroup.com/campaign/view?id=49221

ryson

JENNIFER BRINK

Resolved

System Configuration Error

Created a new campaign for Fraizer. Ryson appeared to be ok... just changed the template from Static to Video.

204

04/08/24

Courtney Nichols

Naviga

Billing Issues

Ghost client - In accordance with out cancellation policy this eblast will be billed in April. Please create a $0 line for production (or if there is a better way let me know) End of year placeholder date. Thank you.

HB Fuller

11936

82152.0

JENNIFER BRINK

Resolved

Moving Date

The zero dollar line is 83423. The eblast is on 7/1 Not a popular date because of the proximity to the 4th. Can be moved if the client becomes responsive.

205

04/26/23

Stephanie Haag

Major

Leadworks

Leadworks Issue

The leadworks says Facebook but it should be ABBI LinkedIn.

https://cloud.pmmimediagroup.com/campaign/view?id=49352

R.A Jones

JENNIFER BRINK

Resolved

System Configuration Error

New Campaign: https://cloud.pmmimediagroup.com/campaign/view?id=50686

206

04/05/24

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

I'd like to get this newsletter zeroes out. This is a makegood approved by Wendy for their low performing newsletter on 2/18

National Bulk

11895

83410

JENNIFER BRINK

Resolved

Make Good

207

04/04/24

Reed Simonsis

Major

Naviga

Rate Line Addition/Adjustment

Was booked as facebook but needs to be Linked in

Per courtney, it was approve through John to make a switch to linked in. Please keep same dates and change from facebook to linked in.

ESI Group

11439

773,307,733,177,332

JENNIFER BRINK

Resolved

Product Update/Close Date Change

208

04/05/24

Mikayala Delson

Product Hub

Template Issue

For LinkedIn campaigns, the Hub specs say it is due 7 days before the campaign. Although in Naviga, we have it set to two weeks before the campaign (14 days), which we also tell the client. Can we have the Hub updated to: "Materials are due 14 days before the start date of your campaign."

PMMI Audience Network: LinkedIn Sponsored Post

Dominique Carmona

Resolved

Not an error

209

04/03/24

Kelly Greeby

Minor

Product Hub

Other

On this page
https://hub.pmmimediagroup.com/sales-rep-center/pmmi-pmg-and-it-contacts/

Can we change the Show Daily contacts from

Mary Thorne - mthorne@pmmi.org or 571.485.8986
Tracey Labovitz tlabovitz@pmmimediagroup.com or 312.205.7931

to

Lara Krieger (Ad Sales) - LKreiger@pmmimediagroup.com
Editorial Submissions - ShowDaily@pmmimediagroup.com

thanks
K

N/A

https://hub.pmmimediagroup.com/sales-rep-center/pmmi-pmg-and-it-contacts/

Dominique Carmona

Resolved

Not an error

210

04/03/24

Christine Smallwood

Minor

Leadworks

Leadworks Issue

Selected histories for the various media channels in the LW History Tab, but the LinkedIn channel is only showing three campaigns (all dates). Please see attached.

This doesn't seem correct. Can someone just check it out and get the fix in place if it is, indeed, an error? Or, please confirm that for all time, we've only had three MUNDO LinkedIn campaigns as shown in the query results. Thank you!

MUNDO channel - Leadworks History Tab

JENNIFER BRINK

Resolved

Not an error

211

03/29/24

Christine Smallwood

Minor

Leadworks

Leadworks Issue

The Leadworks History Tab for LinkedIn appears blank when I select this year (please see attached). I believe we must have 2024 campaigns, therefore, assuming this is a glitch. Please advise.

History Tab

JENNIFER BRINK

Resolved

System Configuration Error

There was a field in the filtering criteria that was keeping this off of the sales rep view. Yevgeny is applying the fix now.

212

03/29/24

Riley Phoenix

BASE/Websites

Base/Website Issue

It seems my login credentials have expired and they need to be reset please.

N/A

Dominique Carmona

Resolved

Not an error

213

02/20/24

Kelly Greeby

Product Hub

Can you please update the sales rep tab on the Show Daily product in the hub with the attached copy.

Here is a link to the page we want updated -
https://hub.pmmimediagroup.com/pack-expo-show-daily/?brand=7-c0d3cba9d9-lvrgml&tab=sales_info

Thanks

Dominique Carmona

Resolved

Not an error

214

03/28/24

Bea Greany

Naviga

Rate Line Addition/Adjustment

Please zero out price in the following recently created house Naviga line item: https://pmg.navigahub.com/ew/pmg/ad/campaign_lines?ID=11756

Please zero out price in the following recently created house Naviga campaign (cartoning eBook): https://pmg.navigahub.com/ew/pmg/ad/campaign_lines?ID=12138

PMG

12138 and 11756

83260 and 83292

Emma Satchell

Resolved

215

03/26/24

Reed Simonsis

Minor

Naviga

Need to move the date

cannot move due to price

Please move eblast to the following monday 4/29. Thank you!

ESI Group

11439

77327.0

Dominique Carmona

Resolved

Moving Date

216

03/26/24

lee ashcroft

Critical

Naviga

Other

I need to add Silgan to the HCP Leaders Digital only - but Naviga will not let me do it.

Silgan Systems

12129

Emma Satchell

Resolved

Not an error

This has been added to the campaign. Reminder that when adding a package after the initial close date, you'll need to change the start/end date on the line item to add the package.

217

03/26/24

Jake Brock

Medium

Naviga

Rate Line Addition/Adjustment

Added line item.

This is a client who just got approved to be a member and was sent official application form this week. They want to buy media as members but the auto discount of 10% will not be reflected on salesforce/naviga until all paperwork is final. Can we apply 10% member discount for now since they are looking to book something in April. Screenshot attached of Brooke in membership confirming they were just sent the application to finalize membership. 10% discount would bring this line item to $3,780. Thanks!

Vention

12136

83257.0

Emma Satchell

Resolved

218

03/26/24

Brian Gronowski

Minor

Naviga

Other

I have a client interested in booking a 2025 Leaders in Processing package for PFW. Full-page in Feb 2025 with all the components. Want to strike why they still have interest.

Can you create a Leader package for 2025? Full page ad, profile and all digital components.

Paid in full February 2025

MSKTD

12132

Emma Satchell

Resolved

Billing

Hello Brian, we've added the 2025 Leaders in Processing package to your client's proposal. Please let me know if you have any questions or concerns!

Yes

Created leaders in processing package type, but set package dates in the past after adding for Brian.

219

03/26/24

Jake Brock

Critical

Naviga

Missing a date/Need a date

Added both line items at a future date but need them moved still, along with pricing.

Hi, a few things need to be done with this order. Need these sends moved to two different dates per approval from Bea. Mundo send should be 4/1 and PW send should be 4/13. The pricing will also need to be adjusted for each send per approval from John. Mundo send will be for $3,400 and PW send will be for $4,420. Total campaign being $7,820. Both approvals are attached, sounds like the 4/13 date is currently occupied by Courtney but she is moving that to a 4/1 PW date. Let me know if you have any questions, hoping to get this their way this morning, sorry this one is so complicated! - Jake

Meadoworks

12131

Both lines

Emma Satchell

Resolved

Yes

220

03/25/24

Madysen Fast

Other

SalesForce/Naviga sync

I am unable to create Naviga proposals from opportunities in Salesforce.

El Pinto Foods

Emma Satchell

Resolved

Not an error

Jenn will be creating campaigns in SF while Christy is out

Christy is out this week and Madysen is covering for her in creating CM+P freebie campaigns. Madysen needs access to an account to create the freebies OR someone else with Naviga access handles OR freebie campaigns wait until Christy is back.

221

03/25/24

Reed Simonsis

Minor

Naviga

Need to move the date

This has been previously moved, was originally an eblast to promote webinar but will now be an on demand promotion.

Please move to June 17th. Thanks!

Hexagon

11760

82295.0

Emma Satchell

Resolved

Billing

Move completed to 6/17

Yes

222

03/25/24

Reed Simonsis

Minor

Naviga

Need to move the date

Client went unresponsive on this campaign while working with others. Decided to move back a month.

Please move to April 24th.

PPM Technology

9809

81788.0

Emma Satchell

Resolved

Billing

April 24th was not available, moved to April 29th.

Yes

223

03/25/24

Mikayala Delson

Naviga

Help with a view

Can we get a workflow added in Naviga for Webinars?

Packsize International

12047

82741.1

JENNIFER BRINK

Resolved

System Configuration Error

Added!

224

03/21/24

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

Can Brian add 10K impressions to this banner ad campaign at 0 charge? The campaign has been running without two sizes and we did not catch it until now.

Hormann High Performance Doors

11430

82016.0

Dominique Carmona

Resolved

Make Good

225

03/21/24

Mikayala Delson

Leadworks

Product Issue

Fox IV currently has the Scout beacon active on their website but metrics are not flowing into Leadworks.

Website: https://www.foxiv.com/ LW: https://converge.cloud.pmmimediagroup.com/advertiser/220/scout

Fox IV Technologies SCOUT

https://converge.cloud.pmmimediagroup.com/advertiser/220

Dominique Carmona

Resolved

User Error - CST

226

03/11/24

Lara Krieger

Naviga

Feature Request

Can we have a form to capture PEI categories like we did in 2023. With the category additions, l wanted to get a jump start if possible

all

JENNIFER BRINK

Resolved

Not an error

This form as been created.

227

03/20/24

Bea Greany

Naviga

Product Issue

spot checked ratecards in Naviga. The external IDs are for PELV templates rather than PEI templates

Naviga ratecards contain the wrong External IDs for Spotlight and Wrap newsletters (all brands). Naviga and LeadWorks/eBuilder need to be updated.

multiple

Noticed the 2024 Spotlight & Wrap newsletters are in the wrong eBuilder templates.

JENNIFER BRINK

Resolved

System Configuration Error

This has been updated. I have updated all of the ratecards in naviga with the correct external ID and moved all existing ads to the correct LW template.

228

03/15/24

Bea Greany

Product Hub

Product Issue

Requesting update to “Footer Requirements for Supplied E-Blast Templates” page: https://hub.pmmimediagroup.com/footer-requirements-for-supplied-e-blast-templates/

Refer to attached document for updates.

Footer Requirements for Supplied E-Blast Templates

page update

Dominique Carmona

Resolved

Not an error

229

03/19/24

Reed Simonsis

Minor

Naviga

Need to move the date

per lara, client wanted august deployment not april.

Please move to August with same pricing. Thanks!

Rychiger

11218

75212.0

Dominique Carmona

Resolved

Moving Date

230

03/18/24

Reed Simonsis

Minor

Naviga

Rate Line Addition/Adjustment

Client was supposed to have a profile send in febuary but was scheduled for April. Instead we are giving an april full page and they got a make good eblast already added and approved in July.

Please zero out the line item. This was approved by John.

Burns & McDonnell

11941

83155.1

John Schrei

Dominique Carmona

Resolved

Make Good

231

03/13/24

ELIZABETH TIERNEY

Medium

BASE/Websites

Other

need available impressions projections for packworld.com for April and May for OEM's website. If there's more than 2k available for OEM, can I sell more or are we still limited to 2k per month?

fairlane

Dominique Carmona

Resolved

Question

Jenn sent Liz the counts, passing to Dominique to decide if Liz can sell the full 5K on OEM.

232

03/15/24

Aleks Apkarian

Naviga

Billing Contact not pulling through

connected Accounts Payable at Vera Causa as billing contact for Heartland Polymers, Changed Billing Contact, saved and refreshed multiple times but "Accounts Payable" will not pull through as billing contact.

Thank you!

Heartland Polymers/Vera Causa Agency

12098

Billing Contact

Dominique Carmona

Resolved

Billing

233

03/01/24

Stephanie Haag

Minor

Naviga

Billing Issues

A billing contact was used that Christine and I can't confirm that we used but when we went to change it that contact (Louis) is showing up as blank in the history section. He also appears in older plans when Ken is the one listed in the invoices

Ryson

11267, 11266,11265, 7502

JENNIFER BRINK

Resolved

Not an error

Ken is the billing contact for all plans.

Yes

Handed off to Jenn, who is investigating Monday

234

03/11/24

Reed Simonsis

Minor

Other

SalesForce/Naviga sync

tried to ad Fred Walls as a materials contact to get him into leadworks.

Contact will not sync to naviga. Could we get him as a contact in leadworks so i can get his login information?

Thanks,

Sparck Technologies

n/a

JENNIFER BRINK

Resolved

System Bug

Fred is in Leadworks. The reason it isn't showing as linked in SF is because there is an issue with the link to Naviga. We have seen this before and I have asked Simone to work her magic.

235

03/12/24

Riley Phoenix

Leadworks

Reporting Issue

Went into "Add Audience Network" to see there were no metrics pulled, went back and clicked "Update Audience Network", received the error in screenshot.

https://cloud.pmmimediagroup.com/campaign/view?id=49272

Rychiger Canada

49272

79118.0

JENNIFER BRINK

Resolved

System Configuration Error

Created a new campaign with the correct brand: https://cloud.pmmimediagroup.com/campaign/view?id=50544

236

03/14/24

Reed Simonsis

Minor

Naviga

Need to move the date

Client was having trouble giving access to creatives in time for this fridays deployment. They agreed to move the eblast to allow them to fix their image sharing in time.

Please move to next friday March 22nd.

Slideways

11918

81993.0

JENNIFER BRINK

Resolved

Moving Date

3/22 wasn't an open date, so I moved the ad to the next open OEM date of 4/12.

237

03/13/24

Jake Brock

Major

Naviga

Need to move the date

Set up the order and added line items.

March 26th date closed yesterday, client confirmed they will have materials in by deadline and Reed got approval to sell them the March 26th date so will need that eblast line item moved to that date. The 4/15 date is the placeholder right now so please move that line item. Final order should have two eblasts on the order one for 3/26 and one for 4/1. Looking to get over to them to sign before end of day, thanks!!

IsoMetrix

12113

83143.0

JENNIFER BRINK

Resolved

Moving Date

Moved :)

238

02/07/24

Stephanie Haag

Minor

Product Hub

Other

The image for the Weekly Newsletter is super tiny and not helpful for clients for reference.

Weekly Newsletter

Emma Satchell

Resolved

Not an error

Examples have been updated

239

03/07/24

Stephanie Haag

Major

Leadworks

Other

all of these are ABBI campaigns but they currently say they are facebook and it can't be edited

Ronchi, blueprint, spantech,

JENNIFER BRINK

Resolved

System Configuration Error

Created new campaigns.

240

03/12/24

Yvonne Smyer

Leadworks

Leadworks Issue

"Update Audience Network Campaign" error message. Will not automatically pull the LinkedIn metrics

Can you please add me to the Systems Error Dropdown - ysmyer@pmmimediagroup.com

Leadworks

JENNIFER BRINK

Resolved

System Configuration Error

Fixed. New campaign was created.

241

03/11/24

Lara Krieger

Product Hub

https://hub.pmmimediagroup.com/pack-expo-showcase/?brand=7-c0d3cba9d9-lvrgml

Can the 2024 list of categories be listed on this page since there have been changes.

Emma Satchell

Resolved

Product Update/Close Date Change

2024 PEI categories have been added to showcase

242

02/21/24

Mikayala Delson

Leadworks

Leadworks Issue

There seems to be an image issue in Leadworks. When the client uploaded the images, there was a small black line appearing. See attached for the original image vs. the one uploaded to Ebuilder. We had the client send the original images and uploaded them manually in Omeda.

Naviga: https://pmg.navigahub.com/EW/PMG/ad/pw/edit_campaign_line?ID=100779&l=78935.2&c=11577

Enercon

11577

JENNIFER BRINK

Resolved

Deployment date passed, apologies for the delay.

Deployment date passed, email went out

243

01/17/24

Sharon Taylor

Minor

Other

Feature Request

n/a

Could Sharon please have a auto Naviga report sent to her weekly of the CPG Next Digital Transformation Report inventory?

n/a

JENNIFER BRINK

Resolved

244

03/07/24

Reed Simonsis

Minor

Naviga

Need to move the date

Eblast was for a pmg supplier webinar promtion which is not yet ready.

Please move to April 1st. (cant move due to price)

Hexagon

11760

82295.0

Emma Satchell

Resolved

Moved to 4/1

Yes

245

03/07/24

Lee Ashcroft

Medium

Naviga

Other

Need to move this line item from April to July/August. Thank you!

Rychiger Canada

11218

75212.0

JENNIFER BRINK

Resolved

Moving Date

246

03/08/24

LEO GUENTHER

Minor

Naviga

Billing Contact not pulling through

Billing contact shows up on the plan but not the PDF

Waited over night in hopes the contact would sync but it did not. This is the 3rd time this week I have had this problem.

Optima

12102

JENNIFER BRINK

Resolved

System Bug

247

03/08/24

Christy Flores

Other

Marketing Ads are not showing up on the HCP website.

NativeX

JENNIFER BRINK

Resolved

Not an error

HCP Marketing ads were intentionally left off of the home page.

248

03/07/24

Reed Simonsis

Minor

Naviga

Rate Line Addition/Adjustment

Make Good needed

Please zero out this line as it was agreed by john for a make good.

burns & Mcdonnell

11941

83047.0

John Schrei

JENNIFER BRINK

Resolved

Make Good

Done!

249

03/06/24

Bea Greany

Product Hub

Product Issue

Jenn Brink reminded me that multi-video eblasts use the same image specs as the grid/Focus newsletters so that item needs to be revised. Refer to screenshto.

Also noticed that 'pixels' or 'px' is missing from Industry Webinar eblast image specs. Please add for consistency.

n/a

eblast specs

One more revision

Emma Satchell

Resolved

Completed

250

03/06/24

Mikayala Delson

Naviga

Billing Contact not pulling through

The billing contact is set to Chris Green in Naviga but is not populating as him on the IO.

Packsize International

12047

JENNIFER BRINK

Resolved

Not an error

The billing contact has been updated.

251

03/06/24

WENDY SAWTELL

Medium

Naviga

Other

This is a wonky situation and we had to approve this plan for them, but he wants a copy of the IO and I can't download it. Can someone send me a copy? Thanks.

Yaskawa

11251

JENNIFER BRINK

Resolved

Not an error

Sent Wendy the confirmation PDF.

252

03/01/24

tsmith@pmmimediagroup.com

BASE/Websites

Base/Website Issue

Added the webinar

We need to add Webinars to the navigation on OEM that points here: https://www.oemmagazine.org/webinars

n/a

Emma Satchell

Resolved

Completed

https://trello.com/c/BycOhXXV

253

03/04/24

ELIZABETH TIERNEY

Medium

Naviga

Billing Issues

The IO specifies the billing address should be :

MEPAX USA, LLC
4525 W. 100th Place,
Oak Lawn, IL 60453

But, I don't want to change the master company address or billing address and I don't think we should enter another MEPAX just for the new address. I proposed that we add a note to the order in the billing instructions but Courtney has informed me that Janet won't advance the order until the address has been updated (not in the billing notes).

Not sure how this gets resolved but the order is currently stuck in limbo. Thanks!

Emerson

12060

JENNIFER BRINK

Resolved

Address Issue

added the company to SF. because we needed both a new name and address, updating directly in Naviga was not an optionl

254

03/05/24

MaryAnn Coyle

Naviga

Other

Can someone have a call with me to fix Alek's Dase-Sing orders? She and I discovered that the wrong tier was added and we need to adjust so they are in Mundo issue. I can explain further on a call. Sorry!

Dase-Sing

JENNIFER BRINK

Resolved

User Error - Sales Rep

Connected with MaryAnn. Updated the plan together.

255

03/05/24

lee ashcroft

Critical

Naviga

Other

There's no error - we just need to add the product that I have attached a screenshot of here.

They need to sign today to have a hope of getting in.

Thank you so much!

Delta Modtech

12096

JENNIFER BRINK

Resolved

Not an error

Added!

256

03/04/24

Tracey Labovitz

BASE/Websites

When I search for an article on the ProFoodWorld website or press on any category, I get an error message. I have attached that error message. Thank you.

JENNIFER BRINK

Resolved

System Bug

I wasn't able to replicate the issue. Tracey confirmed when she goes to the search now, she is able to search as expected. Most likely happened during something updating and it was momentarily down.

I can't reproduce the issue, I asked Tracey to send me a video of the issue.

257

03/04/24

Reed Simonsis

Minor

Naviga

Need to move the date

Client did not have a print ad to run due to being the in process of a name change.

Please move this full page ad to april. Thank you!

cablevey conveyor

11819

81268.0

JENNIFER BRINK

Resolved

Moving Date

258

03/04/24

Bea Greany

Product Hub

Product Issue

Please update product hub specs for Focus/Wrap (grid) multi-advertiser NLs. CM+P Focus newsletter now includes copy. The template image is correct however the bulleted specs do not include copy or the letters corresponding to the template image. The CMP Focus NL specs should looks the same as HCP, PFW, PW Focus NL specs. Also we're encouraging submission of a slightly larger image (250px min. width). Refer to screenshots.

Please remove ".gif" as an accepted file type from ALL email image specs.

all

Focus & PE Wrap (grid) newsletters

Emma Satchell

Resolved

Not an error

Updated

259

03/04/24

WENDY SAWTELL

Major

Naviga

Other

Here's a weird one. I sent six proposals to Tom at Yaskawa on Saturday. He approved them and sent me an email that said, I think I approved all of them. I only got five approval emails, so I sent him the one that still says it is open. He responded and said, when he clicks the l ink to approve, it says it was already signed. See screenshots of my open opportunity and of the message he gets when he clicks on the link. Hoping someone can solve this exciting Monday morning mystery. Thanks.

Yaskawa

11251

JENNIFER BRINK

Resolved

System Bug

Plan was approved manually and the client's email chain was added for proof.

260

03/04/24

Lara Krieger

Product Hub

Please update to 2024 on this page and remove 2023.

https://hub.pmmimediagroup.com/mundo-pmmi-show-issue/?brand=7-d08e838d83-11ppt4

Emma Satchell

Resolved

Product Update/Close Date Change

Updated

261

03/04/24

Reed Simonsis

Minor

Naviga

Need to move the date

Need to align custom campaign. Due to packaging i cannot move.

Please move the 3/22 facebook to 4/12. THank you!

ESI Group

11439

77330.0

Emma Satchell

Resolved

Billing

Completed

Yes

262

03/01/24

Lara Krieger

Product Hub

Hi,
The Mundo show issue materials due date is incorrect, materials are due by April 8th not the 28th. Pls update.

Emma Satchell

Resolved

Product Update/Close Date Change

Updated

263

02/29/24

Mikayala Delson

Naviga

Help with a view

Can you please assign workflow to line item 82131.2 campaign 11933 and line item 82156.2 campaign 11939

ACDO Manufacturing and PMI Kyoto PW Cartoning E-books

11933, 11939

Emma Satchell

Resolved

Workflow has been added in Naviga.

264

02/29/24

Jake Brock

Major

Naviga

Rate Line Addition/Adjustment

Added each line to order.

Looking to have first time advertiser discount applied for 10% off. Each line item would need 10% off. Eblast should be $4,680 and focus should be $1,935. I am off later this morning through the weekend so if any way to take care of this quickly so I can send them proposal before I leave would be great, thanks!

Anser Coding

12079

John Schrei

Emma Satchell

Resolved

Billing

Yes

265

02/28/24

Christine Smallwood

Minor

Naviga

SalesForce/Naviga sync

Seems like I cannot get Mike Carpenter to sync:
https://pmmidotorg.lightning.force.com/lightning/r/Contact/003PH00000BDCedYAH/view

Can you please get this to function so I can write the proposal?

Circular Action

n/a

Emma Satchell

Resolved

Not an error

Good Morning, Christine!! Mark Carpenter is now showing as a contact in Naviga when creating an order for Circular Action. I assume this means the ticket is complete. Please let me know if I'm misunderstanding your request. – Emma

Yes

266

02/28/24

Bea Greany

Product Hub

Other

Couple of things: 1. The updated eblast specs page should be connected to all eblast product pages. Currently, CM+P eblast and Mundo EXPO PACK eblast display different spec pages. 2) In the hamburger menu there's no option for OEM - is this intentional? (refer to screenshot)

n/a

Dominique Carmona

Resolved

Not an error

267

02/28/24

Lara Krieger

Naviga

Product Issue

No full page listed for a 2 pg unit

Heat and Control has a 2 pg unit but there is no full page ad listed in Naviga that should be included in this purchase

Heat and Control

11363

76520.1

Emma Satchell

Resolved

This has been added and CSMs will be reminded to add the profile movingforward.

268

02/27/24

Bea Greany

Product Hub

Product Issue

Produt Hub: Infographic & Event eblast specs contain an error.

character count limit for the eblast copy should be 560 characters, including spaces (not 650)

Eblast Specs

n/a

Emma Satchell

Resolved

Hub has been updated

269

02/27/24

Reed Simonsis

Minor

Naviga

Need to move the date

already billed out, need to move the zeroed out date

Please move deployment to March 23rd. Finally have video done.

Paratherm

10535

80803.0

Emma Satchell

Resolved

Billing

Date has been moved

Yes

270

02/27/24

Christine Smallwood

Minor

Naviga

SalesForce/Naviga sync

Attempting to Create a Naviga Proposal. But get stuck since the sync does not appear to be functioning. I have synced the account. The contact does not appear to be syncing correctly and it's stuck on my end. Please see if you can get this function to work properly for me. I'll revisit tomorrow morning and see if it works.

Circular Action

n/a

JENNIFER BRINK

Resolved

System Configuration Error

There was an error with the address. Salesforce has been updated and Naviga/SF are now in sync.

271

02/27/24

Riley Phoenix

Leadworks

Reporting Issue

Went into "Add Audience Network" to see there were no metrics pulled, went back and clicked "Update Audience Network", received the error in screenshot.

https://cloud.pmmimediagroup.com/campaign/view?id=47658

Encoder Products Company

47658

75932.0

JENNIFER BRINK

Resolved

User Error - CST

The wrong LI ID was in the campaign. I updated it to 679349603 and the data pulled in.

272

02/27/24

Riley Phoenix

Leadworks

Reporting Issue

Went into "Add Audience Network" to see there were no metrics pulled, went back and clicked "Update Audience Network", received the error in screenshot.

https://cloud.pmmimediagroup.com/campaign/view?id=49738

Brenton

49738

80839.0

JENNIFER BRINK

Resolved

User Error - CST

The wrong LI ID was in the campaign. I updated it to 671379314 and the data pulled in.

273

02/27/24

Christine Smallwood

Critical

Naviga

SalesForce/Naviga sync

Trying to connect a SF opportunity to Naviga in order to create a proposal. Stuck in a feedback loop (see attached).

Accredo

trying to create a Naviga campaign

n/a

Emma Satchell

Resolved

Not an error

Hello Christine! I looked up the campaign in Naviga and it appears you were able to create the campaign. I'm marking this ticket as resolved, but please let me know if I'm missing something and this error is still active. - Emma

Yes

274

02/26/24

Jake Brock

Naviga

Missing a date/Need a date

Created order

Bea gave approval to get one more advertiser in the March 5th Spotlight on PACK EXPO East newsletter. Deadline has passed for this date so will need inventory opened back up to have line item added for the client. Let me know if you have any questions. Thanks!

Vention

12066

wont let me add since no dates available

Emma Satchell

Resolved

Billing

275

02/26/24

Jake Brock

Medium

Naviga

Rate Line Addition/Adjustment

Added webinar line item to order.

Had issue with their membership application so John approved giving them member rate for the webinar. Will need webinar line item changed to $13,680. Thanks!

Vention

12065

82846.0

John Schrei

Emma Satchell

Resolved

276

02/26/24

Lara Krieger

Send My Ad

Other

Full page ad is not moving to SMA

CCL Heathcare

12053

82776.1

JENNIFER BRINK

Resolved

System Configuration Error

Re-pushed ad. it is showing now.

277

02/22/24

Lara Krieger

Naviga

Other

Pulling a sales report from Naviga for the PFW April issue and see a client with a Feb Leaders profile listed in here?

There are no profils in the April issue of PFW. Was this supposed to run in the Feb issue?

Burns & McDonnell

11941

82166.1

JENNIFER BRINK

Resolved

User Error - Sales Rep

We are not sure how this was able to booked in April. the line and package both hold the required section. Rep/CSM should have made sure the correct month was selected.

278

02/22/24

Bea Greany

Product Hub

Product Issue

based on current query sizes, please adjust the trade show newsletters audience distribution figures in the Product Hub. https://hub.pmmimediagroup.com/tradeshow-newsletters/?brand=7-c0d3cba9d9-lvrgml

Refer to Column E in the PACK EXPO tab of the Omeda Email Audience - Quarterly Updates spreadsheet. https://pmmi.box.com/s/0anucofvajps93e752dcxa7z3w7g9zy0

n/a

trade show newsletters audience distribution adjustments

Dominique Carmona

Resolved

Not an error

279

02/22/24

Reed Simonsis

Minor

Naviga

Need to move the date

cannot move date.

please move date to apriil 25th

ESI Group

11439

77327

JENNIFER BRINK

Resolved

Moving Date

280

02/21/24

Lara Krieger

Send My Ad

Other

Verified Naviga was right

This STEVANATO GROUP full page is right in Naviga BUT was pushed by the api to SMA ad a half horizontal. Manually changed it in SMA but pls check the API.

STEVANATO GROUP

JENNIFER BRINK

Resolved

281

02/15/24

Bea Greany

Leadworks

Leadworks Issue

clicking on ads in email test campaigns. For the past 2 hours, I've experienced links working as expected, then not working – I received “500 Internal Server Error” messages for multiple campaigns; now they seem to be working again.

I clicked on ad links in PW-Supplied HTML-Digimarc-2/19/2024 (PMMICD240215007) https://cloud.pmmimediagroup.com/campaign/view?id=50378 PW-NL-Packaging Focus-2/21/2024 (PMMICD240213004) https://cloud.pmmimediagroup.com/campaign/view?id=47613 https://cloud.pmmimediagroup.com/campaign/view?id=49578 PW-White Paper-SEW-2/27/2024 (PMMICD240215004) https://cloud.pmmimediagroup.com/campaign/view?id=49464

multiple

n/a

JENNIFER BRINK

Resolved

Not an error

I am not able to replicate the issue. Parking this ticket and will watch the connection for the rest of the day.

282

02/19/24

Christine Smallwood

Minor

Leadworks

Reporting Issue

Selected the Jan 2023 start date for Content Engagement report but the Leaders stats are not appearing for their 2023 HCP placement. Please see if this can be fixed...I just need the stats. Thank you!

MGS

Leadworks - Leaders 2023 reporting

Leaders 2023 reporting in Content Engagement Report

Emma Satchell

Resolved

I have reached out to Stephanie to connect with you on this order. It appears while this order was purchased, it was not fulfilled.

Yes

Stephanie out today, email scheduled to send at 6pm 2/20

283

02/14/24

WENDY SAWTELL

Minor

MDT

Other

Link to Robotics eBook does not work in Media Discovery Tool (not sure about other eBooks). Thanks.

Dominique Carmona

Resolved

Not an error

284

02/16/24

WENDY SAWTELL

Critical

Naviga

Other

If john agrees that I can still sell Tempco a Pro Leaders plan, can you remove the profile and move the 1/2 horizontal ad to the summer issue. They will also get the digital stuff all year with one category. He's ready to sign today. Thanks.

Tempco

Emma Satchell

Resolved

285

02/01/24

Emma Satchell

Leadworks

Leadworks Issue

In advertiser's reporting, shows as 0 leads, while when you click into reporting it shows 74.

https://cloud.pmmimediagroup.com/campaign/view?id=49626

PPM Technologies Holdings LLC

n/a

JENNIFER BRINK

Resolved

System Bug

There is already a ticket running for this, so I am adding this example. Here is the link to the ticket: https://pmmimediagroup.atlassian.net/browse/LW-1458

286

02/02/24

WENDY SAWTELL

Leadworks

Other

Not seeing Leaders impression numbers in Leadworks for January and hope we've captured that info. Thanks.

JENNIFER BRINK

Resolved

Not an error

I am seeing more activity.

287

02/14/24

WENDY SAWTELL

Minor

MDT

Other

I wanted to add PAN LinkedIn and Facebook for CPG Next audience, but not seeing the option in MDT. In-person meeting in Itasca at 10am, so I know it can't be done before then, since it takes 24 hours, so no hurry.
Thanks.

Ellis

JENNIFER BRINK

Resolved

Not an error

288

02/13/24

Christy Flores

Leadworks

Leadworks Issue

I am no longer able to change the LW template for a campaign. Is this something I need permission for or is it a glitch? The campaign is set as a video eblast but has to change to an HTML template. When I go to update the campaign in LW the option to change the template is no longer there.

Advertiser is: James Alexander Corp. for 2/26/24 deployment date.

Leadworks

JENNIFER BRINK

Resolved

Not an error

Adjusted Christy's roles. She now has the ability to change templates.

289

02/13/24

Riley Phoenix

Leadworks

Reporting Issue

Went into "Add Audience Network" to see there were no metrics pulled, went back and clicked "Update Audience Network", received the error in screenshot.

https://cloud.pmmimediagroup.com/campaign/view?id=49220

Frazier & Son

11145

78993.1

JENNIFER BRINK

Resolved

System Configuration Error

These were created as brand PMG, LI needs to match the actual brand in the auto connection... so I deleted to OG campaign and moved everything to a new Campaign. https://cloud.pmmimediagroup.com/campaign/view?id=50368

290

02/12/24

Christy Flores

Leadworks

Leadworks Issue

Tried to adjust the logo image in LW for Syntegon eblast and the image became distorted when I uploaded it. The specs are correct. 2nd advertiser, NB Corporation of America, when the client submitted their main image with correct specs, LW distorted the image. This is also an eblast.

See attached screenshots for both Advertisers mentioned.

Leadworks

JENNIFER BRINK

Resolved

User Error - Client

The client loaded an image that as below spec for NB. Syntegon was a bug.

291

02/12/24

LEO GUENTHER

Minor

Leadworks

Other

I can not find the link on the HUB to fill out the form to get Scout loaded on the Polypack website

Contact is Candace Watkins and her email is cwatkins@polypack.com

Polypack

JENNIFER BRINK

Resolved

Question

The form has been depreciated. The rep should work directly with their CSM to get scout installed on the client's website.

292

02/08/24

Christine Smallwood

Critical

Naviga

SalesForce/Naviga sync

Connecting to Naviga from SalesForce. Connecting to a proposal, creating a proposal.

all

JENNIFER BRINK

Resolved

I am not seeing an issue in the connection between the two systems. I have requested that Christine restart her browser and re-login to Salesforce.

293

02/07/24

Christy Flores

Other

SalesForce/Naviga sync

It's me again. Salesforce is not syncing the advertiser's contacts. I tried a force sync to no avail. This is for the Advertiser The Vegan Co-Packer, LLC

Salesforce

JENNIFER BRINK

Resolved

User Error - CST

294

02/06/24

Christy Flores

Other

SalesForce/Naviga sync

I'm getting an error message in Salesforce when trying to create a Naviga proposal for a CPA member's free CM+P Focus NL . See attached images of there error message I'm receiving. Any guidance is appreciated. Thank you!

This is only happening for Hazelnut Growers of Oregon

Salesforce

JENNIFER BRINK

Resolved

User Error - CST

295

02/08/24

Lara Krieger

Naviga

Other

Report

Hi- can you ensure l am getting notified if the CPG Next digital report sells... How do l find it in Navia?

N/a

JENNIFER BRINK

Resolved

I am building an informer report that will send Lara a list of all future sales each monday morning.

296

02/06/24

Christy Flores

Leadworks

Leadworks Issue

I need to change the campaign template and subtype from a Video eblast to a Product Update eblast but when I click on Edit Campaign, the option is no longer there. I've attached a screenshot of what I'm seeing when in the Edit Campaign window.

Leadworks

JENNIFER BRINK

Resolved

Not an error

Client submitted product materials in a video template. The system locked the template field for production (worked as intended). Admin needs to adjust the template. Before the switch is made, production needs to pull the materials out of ebuilder and reload when template is switched.

297

12/22/23

WENDY SAWTELL

Minor

Naviga

Other

Please note that I do not want anyone to worry about t his until we are back in the office in January, but want to get it off my plate. Brooke from Columbia wants copies of all her insertion orders, but I can't just provide her the ones she signed off on, because changes have been made since, and they don't reflect the changes on what she signed. Somehow, I need new invoices pulled for all four campaigns, so she has accurate information. Thanks.

Columbia Machine

Four campaigns. 11095, 11404, 11491 & 11552

Emma Satchell

Resolved

Not an error

Emailing PDFs to Wendy now

Yes

298

02/05/24

Madysen Fast

Minor

Naviga

Other

I need to change these two campaigns to 1/2 vertical instead of horizontal, but because they are attached to leaders and package only, I am not able to change the size and not mess up the pricing.

client kept as is.

ProSys

11455

77489 and 77490

JENNIFER BRINK

Resolved

Won't Do

299

02/02/24

Aaron Hand

BASE/Websites

Base/Website Issue

When you type "hpp" into the Tag field, there are two entries.

Please delete Tag: HPP [3197937]. We have another HPP tag, and I've made sure everything is tagged with the other HPP tag already. NOTE: My email address above is incorrect and I will not receive those emails. It should be ahand@pmmimediagroup.com.

None

Emma Satchell

Resolved

Duplicate tag has been deleted.

https://trello.com/c/Ky2OABIS

300

02/01/24

MaryAnn Coyle

Naviga

Rate Line Addition/Adjustment

I am unable to apply discount on any of the Focus Newsletters because there is no Line Description

Reference Proce Request sheet: https://app.smartsheet.com/sheets/Pp8mqMH9VwP8W3vf3cWvjjg96p85G53PW25Gj4C1?view=grid

IWK

11966

Emma Satchell

Resolved

Complete!

301

02/01/24

Jake Brock

Major

Naviga

Rate Line Addition/Adjustment

Added line items

Will need first time advertiser 10% discount applied to this order for all three products. PW eblast should cost $4680, PFW eblast should cost $3,960 and LinkedIn should cost $6,435. Thanks!

Formic

11965

All three lines

John Schrei

Emma Satchell

Resolved

Billing

Campaign updated!

302

01/31/24

Christy Flores

Naviga

Rate Line Addition/Adjustment

We need the line item zeroed out for this House Ad

pmmi/101726

11831

82312

Emma Satchell

Resolved

303

01/31/24

Christy Flores

Naviga

Rate Line Addition/Adjustment

We need the line item zeroed out for this House Ad. Thank you much!!

pmmi/101726

11029

82311

Emma Satchell

Resolved

Updated

304

01/31/24

Christy Flores

Naviga

Rate Line Addition/Adjustment

We need the line item zeroed out for this House Ad

pmmi/101726

10255

82308

Emma Satchell

Resolved

Updated

305

01/31/24

Christy Flores

Naviga

Rate Line Addition/Adjustment

We need the line item zeroed out for this House Ad. Thank you!

pmmi/101726

10196

82304

Emma Satchell

Resolved

Updated

306

01/31/24

Courtney Nichols

Naviga

Need to move the date

Good morning, Jenn (or Dominique), can you please move the full page ads for Schneider as follows - move to July/August and October (they are not running in Jan/Feb)

Schneider, Phoenix

11669

79852-3

Emma Satchell

Resolved

Line 79852 moved to July/August issue

307

01/30/24

ELIZABETH TIERNEY

Major

Naviga

Missing a date/Need a date

I'm looking for a LinkedIn date in September as close to October as possible for the following audience:

bagging, pouching, wrapping; cartoning, multipacking and case packing; coding, labeling and printing equipment; filling, capping, and closing; tray, clamshell and blister packaging equipment in pharma, nutraceutical, medical device and cosmetics companies

thanks!

mg america

11961

Emma Satchell

Resolved

Not an error

Hello Liz! There are no PW LinkedIn spots available in September, however, I was able to add a premium timing LinkedIn post for you for October. Let me know if that works or if you'd prefer a different available date.

308

01/30/24

Christy Flores

Naviga

Rate Line Addition/Adjustment

We need the line items zeroed out for these House Ads. Thank you!!

pmmi/101726

11831

82268, 82270, 82271, 82272, 82273, 82274, 82275, 82276, 82277, 82278, 82279, 82280, 82281, 82282, 83383

Emma Satchell

Resolved

Billing

Campaign has been updated

309

01/29/24

Mikayala Delson

Other

I noticed that HCP and OEM LinkedIn campaigns are coming in as Static or Video, whereas PW is Targeted or General (Targeted LinkedIn - $1,200 / General LinkedIn - $2,300). What are the budgets for HCP and OEM Static posts and Video posts?

HCP LinkedIn and OEM LinkedIn

Emma Satchell

Resolved

Question

Hi! This is noted in the Process tab of the hub, but OEM and HCP LinkedIn hard costs are $1,500. Please let me know if you have any questions regarding this!

310

01/29/24

Reed Simonsis

Minor

Naviga

Need to move the date

cannot move dates,materials not yet in

Please move start date to 2/1/2024 with an end date of 12/31/2024 for billing purposes.

Thank you!

Rychiger

11591

79122

Emma Satchell

Resolved

Billing

Deleted original rateline, replaced with rateline 82247 (start date 2/1)

Yes

311

01/29/24

Mikayala Delson

Product Hub

I would like to update the Processes for the following products in the hub (all brands)! I will include the links to the updated process documents.

PMMI Audience Network: LinkedIn Sponsored Post: https://pmmi.app.box.com/file/1428875919997

PMMI Audience Network: Banner Ads on Third-Party Sites: https://pmmi.app.box.com/file/1428878020308

Native ads (across the web): https://pmmi.app.box.com/file/1428878020308

PMMI Audience Network: Video Pre-Roll on Third-Party Sites: https://pmmi.app.box.com/file/1428878020308

Thank you!

Emma Satchell

Resolved

Not an error

312

01/29/24

Christy Flores

Naviga

Rate Line Addition/Adjustment

We need these line items zeroed out for these House Ads

pmmi/101726

11831

82234, 82234, 82235, 82236, 82237, 82233, 82241, 82240

Emma Satchell

Resolved

Billing

313

01/29/24

Madysen Fast

Medium

Naviga

Need to move the date

This is a case study that needs to be moved to late February, but it is lot letting me change the date.

Squid Ink

11189

75921

Emma Satchell

Resolved

Billing

Hi Mady! I had to delete the original rateline and create a new one (82232), as the start/end date had already passed on the original rateline. Please reach out if you have any questions or concerns!

314

01/29/24

Brian Gronowski

Major

Naviga

Product Issue

Unable to add line item for PFW Leaders digital only. Keep getting error message stating rate card need to be selected

Camfil

11715

Emma Satchell

Resolved

System Configuration Error

315

01/29/24

Brian Gronowski

Minor

Naviga

Other

What is this code:

Naviga Proposal Status

DE (DE)

Plan can be deleted, it was replaced by 11949 under Exor International Spa

Exor America

11948

Emma Satchell

Resolved

Question

Answered by email

Yes

316

01/29/24

Christy Flores

Naviga

Rate Line Addition/Adjustment

We need the line item zeroed out for this House Ad

PMG/107371

11957

82229

Emma Satchell

Resolved

Billing

317

01/26/24

Courtney Nichols

Leadworks

Leadworks Issue

Hi Jenn, can you please update the best practices link in the Leadworks materials notifications and reminders so it clicks through to: https://pmg-production.s3.amazonaws.com/2024/Email%20Marketing%20Best%20Practices%20for%20E-media.pdf Thank you!

Internal

Dominique Carmona

Resolved

Not an error

318

01/26/24

Brian Gronowski

Major

Naviga

Need to move the date

Unable to close a OEM Leaders program. Digital closed date needs to be adjusted to be adjusted 2/8

Exor

11948

Dominique Carmona

Resolved

Moving Date

319

01/25/24

Bea Greany

BASE/Websites

Base/Website Issue

A reader notified Matt Reynolds about a potential error in the Base article login process "The link took me to a page to add my work email. That prompted a one-time link. Which took me back to a page to add my work email." I also tried to login to view the full article and was unsuccessful.

Sharing screenshots of the messages and landing pages I received when attempting to login to view the full article, https://www.packworld.com/robotics/article/22879233/are-humanoid-robots-the-processing-and-packaging-labor-force-of-the-future

n/a

Dominique Carmona

Resolved

System Configuration Error

https://trello.com/c/qlxXyVGV

Ticket sent to P1

320

01/25/24

Lee Ashcroft

Medium

Naviga

Rate Line Addition/Adjustment

Plan IT simply want to add 1 additional category to their Leaders. So they would have 5 in total.

Plan IT

11565

Dominique Carmona

Resolved

Not an error

321

01/25/24

Lee Ashcroft

Critical

Naviga

Other

Rychiger would like to make a slight increase in one of their two agreements this year. They would like to swap their Show Daily purchase with a purchase for the Inside Back Cover of GamePlan. I have selected urgent because I don't want anyone else to snap it up in the meantime!

Rychiger Canada

11591

79116

Dominique Carmona

Resolved

Won't Do

Position is sold to Norgren.

322

01/25/24

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

I would like to change this to Inside Back Cover but I am receiving an error in Naviga.

Leibinger

11883

Dominique Carmona

Resolved

Not an error

323

01/25/24

Courtney Nichols

Product Hub

Other

Best practices PDF

Hi Dominique, after sending the last email I noticed something was left out. Attached is the final (interim) version. Please confirm the new URL so we can update LW and CSMs can add it to their emails. Thanks so much!

Internal

Dominique Carmona

Resolved

Not an error

324

01/24/24

WENDY SAWTELL

Minor

Naviga

Other

Madysen unable to change both of their LinkedIn video posts to Sponsored posts...can someone do that please? Thanks.

Aagard

11403

Dominique Carmona

Resolved

Not an error

325

01/24/24

WENDY SAWTELL

Medium

Naviga

Other

When Aagard signed this contract, Account Based product on LinkedIn was $7,200, but then we changed it to $4,680, but $7,200 still shows up on the signed contract. She is requesting a revised contract with correct pricing. Can someone send me that please? Thanks.

Aagard

11403

Dominique Carmona

Resolved

Not an error

326

01/24/24

Bea Greany

Other

The Smartsheet System Errors form is generating an error message when I enter text in the 'Notes' field. Notes field error message: "Invalid email format" I'm not entering an email!

N/A

Dominique Carmona

Resolved

Not an error

Field validation was set to email - now changed to no validation type

327

01/24/24

Mikayala Delson

Leadworks

Leadworks Issue

A-B-C is trying to locate their Upcoming New Issue Alert Newsletters in the Upcoming Campaigns in Leadworks, but they are not populating. I don't see them either.

A-B-C Packaging Machine Corp.

11194

JENNIFER BRINK

Resolved

Not an error

We didn't attach the external ID to the rateline because the re-designed template isn't ready. I have now added the external ID and created the adset for the client to use, however until the HTML is complete, there will not be a preview of the client's ad.

328

01/24/24

Bea Greany

Naviga

Need to move the date

May 8 is overbooked for PFW. Need to remove a PFW email. Patrick agreed to move the 5/8 PFW PPM Technologies eblast to May 15. Please 1) create a May 15 PFW eblast date 2) move the PPM Technologies PFW eblast (line ID 79940) in campaign 11666 from May 8 to May 15 https://pmg.navigahub.com/ew/pmg/ad/campaign_lines?ID=11666. 3) DELETE the May 8 PFW eblast from Naviga inventory.

PPM Technologies Holdings LLC / 100719

11666

79940

Dominique Carmona

Resolved

Moving Date

329

01/24/24

Tracey Labovitz

Product Hub

Please change the sales and ad close date for Show Daily in the Hub to 10/4. Thank you.

Dominique Carmona

Resolved

Not an error

330

01/09/24

Casey Flanagan

BASE/Websites

Base/Website Issue

Hi, Stephanie just showed me that a CPG Next newsletter quiz made its way onto the site's What's Trending section (#6). I checked the quiz page in Base and I don't see a way to change that myself. Is there a way to remove that from the What's Trending selection?

Here's the quiz in Base: https://manage.pmmimediagroup.com/content/edit/page/22883139 ... I see it at the bottom of any eyebrow section on the site: https://www.cpgnext.com/transformation-trends ... Thank you!

JENNIFER BRINK

Resolved

System Configuration Error

To get these to stop appearing on the home page/whats trending area, we need to select Quizzes for the intended site for the primary site/section. P1 is excluding based on items setup this way.

https://trello.com/c/YdW9kFb7/757-quiz-on-cpgs-site-showing-under-whats-trending

331

12/06/23

Madysen Fast

Minor

Leadworks

Leadworks Issue

For upcoming eblasts, in e-builder, there is not the option to repeat an ad, even though Columbia Machine has multiple past ads they could repeat. I have checked other advertisers, and they still have that option, but Columbia Machine does not.
https://cloud.pmmimediagroup.com/advertiser/view/id/131

Columbia Machine

Dominique Carmona

Resolved

System Configuration Error

https://pmmimediagroup.atlassian.net/browse/LW-1431

Waiting on Yevgeny

332

01/23/24

WENDY SAWTELL

Critical

Naviga

Other

I'm unable to change Harpak's Leaders in Packaging first print ad from January/February to March/April...can someone do that for me? They are approving ASAP. Thanks.

Harpak

11122

JENNIFER BRINK

Resolved

Moving Date

Done!

333

01/23/24

WENDY SAWTELL

Critical

Naviga

Other

NBE wants to swap out their 6/19 PFW eBlast and replace with one of the new dates recently added. They would like the 4/17 deployment. Can you change the date on their approved plan? I'm only making this critical because I don't want another rep to snag that date. Thanks.

National Bulk

11895

JENNIFER BRINK

Resolved

Moving Date

334

01/23/24

Reed Simonsis

Minor

Naviga

Need to move the date

accidentaly had this scheduled in 2023

Please move to march 25th 2024

Thanks!

PPM Technology

9809

81788

JENNIFER BRINK

Resolved

Moving Date

335

01/22/24

Christine Smallwood

Minor

Naviga

Reporting Issue

Am noticing that the 2024 media spend totals are not appearing in my Salesforce view under, "My Accounts". Please see attached and confirm that this can be fixed.

Syntegon (2 separate accounts) please see campaign numbers below

11874 + 11795

2 campaigns

Ryan Sharer

Resolved

System Configuration Error

This appears to be fixed. Please confirm you are seeing the numbers.

This has been turned over to Andy's team. We do not adjust SF dasboards.

336

01/22/24

WENDY SAWTELL

Critical

Naviga

Other

Please change the second ad so it runs in October...I can't make the change and get an error message.

Columbia Machine

11917

Dominique Carmona

Resolved

337

01/18/24

WENDY SAWTELL

Minor

MDT

Other

None of the CM+P Newsletter links work in MDT. services and machinery version as well as the exclusive newsletter. Two of them are on this attached plan, so you'll have to fix the machinery one too. Thanks.

Proven Partners

Dominique Carmona

Resolved

Not an error

338

01/22/24

Aleks Apkarian

MDT

Leadworks Issue

Used MDT to build example list of media options, cross checked with Hub and pricing for LI and FB targeted campaigns don't match. Went into Naviga to create example proposal and pricing matches Hub, not MDT.

Verdeco Recycling

11920

82000, 82001

JENNIFER BRINK

Resolved

This isn't an error. It looks like 2023 ratelines were used in the MDT plan Naviga and hub are correct with the 2024 pricing.

339

01/22/24

Reed Simonsis

Minor

Naviga

Need to move the date

Billed in 2023, rescheduling q1 2024. A new line has been created.

Please zero out line 82004. Thank you!

Steamericas - Optima Steamer

10247

6,883,782,004.00

JENNIFER BRINK

Resolved

Moving Date

Done

340

01/22/24

Christine Smallwood

Critical

Naviga

SalesForce/Naviga sync

Although I am checking the "Force Sync" button followed by 1) In Naviga & 2) In Leadworks, each of the contacts is not actually syncing over to Navig. Because of this, when I attempt to write a proposal from the Gummies opportunity, there is no "Order Contact" available in the drop down. Will you please help me Force Sync all three contacts in the Makat account?

Makat Candy Technology GmbH (Syntegon)

Naviga Account Number 116270

creating a Naviga Proposal

JENNIFER BRINK

Resolved

System Bug

Hi Christine! There was an update in Naviga over the weekend that affected our connection between SF and Naviga. Their team has fixed the issue and you should be able to sync companies and contacts again. I force synced one of yours and it was successful. Please let me know if there are any additional issues. Thanks! Jenn

341

01/16/24

WENDY SAWTELL

Minor

MDT

Other

link for OEM LinkedIn to hub not working. https://cloud.pmmimediagroup.com/_/media-discovery-quote/review?id=867

Thanks.

Dominique Carmona

Resolved

Not an error

Updated link, awaiting overnight change

342

01/19/24

Jake Brock

Major

Naviga

Rate Line Addition/Adjustment

Adding line items.

Per approval from John we will apply a discount to each of the line items on this order. Both digital report sponsorships should cost $5,500. Bringing total campaign total to $11,000.

Power Central

11911

both lines

John Schrei

Dominique Carmona

Resolved

Not an error

343

01/18/24

Christine Smallwood

Minor

Naviga

Adding an Agency

Actually, this is a problem with removing an agency. The change has been implemented several times but it never sticks. Universal Robots no longer has McCall Media. We've removed it and it has been escalated, but they are appearing again in the media campaign proposals. Please confirm and thanks!

Universal Robots

11902 and 11903 - please check the account overall (multiple fixes that did not stick/are not sticking)

n/a

JENNIFER BRINK

Resolved

Not an error

HI Christine, I have removed the agency connection in Naviga manually. Please let me know if this issues happens again. Thanks,

344

01/18/24

Reed Simonsis

Minor

Naviga

Rate Line Addition/Adjustment

There was a mistake on a print ad.

Was informed by Lara and patrick to add a make good pfw mag for april.

Please zero out the line.

Chales Ross & Son

11592

81916

JENNIFER BRINK

Resolved

Make Good

Done!

345

01/16/24

Christy Flores

Naviga

Rate Line Addition/Adjustment

We need these line items zeroed out for these House Ads. Thank you!!

pmmi/101726

11878

81732, 81733

JENNIFER BRINK

Resolved

Billing

Done!

346

01/17/24

Christy Flores

Naviga

Other

Naviga doesn't show a 2024 CPA campaign for Alek Apkarian or House Rep. I'm creating line items for the Free CM+P NL's that will be billed to CPA but becasue the two mentioned don't show in Naviga, I'm unable to create the line items.. I've attached an image showing a few of the reps that currently show up for reference to what I need created.

100475

JENNIFER BRINK

Resolved

Not an error

Done! I added house rep and turned Tom D's into Aleks. I moved Power Central from that plan to Jake's since Jake took over Tom's accounts.

347

01/18/24

MaryAnn Coyle

Major

Naviga

Rate Line Addition/Adjustment

I am unable to adjust rate lines for Wendy since there is no Line Description for LIP items. 81725, 81726, 81727 should be reduced to $3000 as No override-New Advertiser.

81728 should be reduced to $3060 as No override-New Advertiser.

Pack Air, Inc.

11794

81725,81726,81727,81728

JENNIFER BRINK

Resolved

Billing

348

01/17/24

MaryAnn Coyle

Naviga

Rate Line Addition/Adjustment

Naviga shows HCP Asked & Answered price as $6800 but Hub says $6650. ot sure which is correct but I had to adjust price for one of Leo's orders to reflect Hub.

https://hub.pmmimediagroup.com/asked-and-answered-2/?brand=7-d8a49ef289-v8f80k

Dominique Carmona

Resolved

Product Update/Close Date Change

The 2023 price is still on the hub... the hub will need to be updated to reflect the 6800 price. Thanks!

349

01/17/24

Mikayala Delson

Leadworks

Leadworks Issue

These FB and LI campaigns are not populating under the Audience Network Report for: Industrial Fumigant Co. Can we push these so they appear? https://cloud.pmmimediagroup.com/campaign/view?id=49703 https://cloud.pmmimediagroup.com/campaign/view?id=49702

Industrial Fumigant Co.

11769

80799.2 and 80800.2

JENNIFER BRINK

Resolved

Not an error

Campaigns are still running. they won't hit the audience network view for the client until they are done running.

350

01/17/24

LEO GUENTHER

Critical

Naviga

Other

Can you please ad a Pro Plan with 1/2 horizontals in May/June, September and October

Is there any way you can open LIP back up. I am guessing each rep has a prospect out there that have not confirmed LIP Yet. I know Shurtape is going to confirm tomorrow or Friday.

ADCO

11195

JENNIFER BRINK

Resolved

User Error - Sales Rep

You just need to move the digital dates forward and the plan will add as it should. The 1/15/2024 is what is throwing the closed error.

351

01/16/24

Mikayala Delson

Leadworks

Leadworks Issue

These two PAN campaigns are not loading under the advertiser's Audience Network Histroy tab. can we push these so that they appear? https://cloud.pmmimediagroup.com/campaign/view?id=49280 https://cloud.pmmimediagroup.com/campaign/view?id=49501

GEA

JENNIFER BRINK

Resolved

Not an error

These will not pop onto the Audience Network tab for the client until there are impression counts added. If you mean our banner ad history tab, let me know and I will look into it.

352

01/17/24

Reed Simonsis

Minor

Naviga

Need to move the date

please move the 12/18 eblast to march 25th.
Billed but has not run.

please move the 12/18 eblast to march 25th.
Billed but has not run. Thanks!

PPM Technology

9809

66949

JENNIFER BRINK

Resolved

Moving Date

353

01/12/24

ELIZABETH TIERNEY

Naviga

Rate Line Addition/Adjustment

I quoted canon on the eb multichannel based on the pricing attached but the price is different in naviga...one of these needs to be adjusted and then the price for canon's order needs to be adjusted in naviga to match the quoted price, please! thanks!

canon usa

11864

JENNIFER BRINK

Resolved

User Error - Sales Rep

extra LI ad was added.

1/16 - Emailed Liz. I see an extra EBA LI ad. The package should be 1 banner ad line and 2 LI ads. There are 3 EBA LI ads on this plan.

354

01/17/24

Brian Gronowski

Major

Naviga

Other

Generated PDF

Please review order #11880 When you generate a PDF to send to client every line item has the same Package Name. PFW - Leaders in Processing - full-page - 2024.

Show stuff, PAN stuff

Linde

11880

JENNIFER BRINK

Resolved

User Error - Sales Rep

Brian added the non package products while adding the package. MaryAnn helped him correct this

355

01/16/24

Bea Greany

Naviga

Other

Naviga 'Due Date' field disappeared from the Production by Sales Rep dashboard view. I reconfigured the campaign lines to add back the Due Date field. After re-adding the 'Due Date' field, the date is formatted as Day, Month D, 2024 time rather than M/DD/YYYY

all

n/a

JENNIFER BRINK

Resolved

Question

We can't adjust the date format in our settings, but I can send a request to see if its something that can be adjusted or an option they can expose

356

01/16/24

Madysen Fast

Minor

Naviga

Other

The due date tab on Naviga in the production by sales rep view is not there anymore. It only shows the start and end date. Is there a way to add the due date back?

N/A

JENNIFER BRINK

Resolved

Question

You can add the due date field back to the view by clicking "configure output" and add the field back. We can't adjust the date format in our settings, but I can send a request to see if its something that can be adjusted or an option they can expose.

357

01/17/24

LEO GUENTHER

Critical

Naviga

Other

Can you open up this plan for PXE Showcase. I need to Add the IFC to the issue and it said it closed Jan 9

Lara approved we can get the ad in the issue

Leibinger

11883

JENNIFER BRINK

Resolved

Product Update/Close Date Change

This has been added.

358

01/16/24

WENDY SAWTELL

Critical

Naviga

Other

Trying to add a Leaders Pro plan for PW but it won't let me and says it closed on the 15th...we will be selling it for a while if the dates can be pushed back.
Thanks.

JENNIFER BRINK

Resolved

User Error - Sales Rep

the dates for the digital products were set to 1/15. issue was resolved by moving those lines to 2/1

359

01/12/24

Jake Brock

Critical

Naviga

Missing a date/Need a date

Added line item.

Approval from production to sell January 19th start date for Linkedin campaign. Just need inventory opened up again for this date to be able to select it. Thanks!

Boston Dynamics

11855

81455

JENNIFER BRINK

Resolved

Moving Date

360

01/12/24

Christy Flores

Naviga

Rate Line Addition/Adjustment

We need the line item zeroed out for this House Ad

PMG/107371

11731

81465

JENNIFER BRINK

Resolved

Billing

361

01/12/24

Christy Flores

Naviga

Rate Line Addition/Adjustment

We need the line items zeroed out for these House Ads

pmmi/101726

11858

81461, 81462, 81463, 81464

JENNIFER BRINK

Resolved

Billing

362

01/12/24

Christy Flores

Naviga

Rate Line Addition/Adjustment

We need the line item zeroed out for this House Ad

pmmi/101726

11857

81460

JENNIFER BRINK

Resolved

Billing

363

01/12/24

Christy Flores

Naviga

Rate Line Addition/Adjustment

We need the line item zeroed out for this House Ad

pmmi/101726

11856

81459

JENNIFER BRINK

Resolved

Billing

364

01/12/24

Christy Flores

Leadworks

Help with a view

I need to provide client's with their Leadworks usernames when working with CPA Member's and their free CM+P Focus NLs. I go to Leadworks, Admin, and click on users, but get an error message stating I'm not allow to perform this action. See attached screenshot. Any assistance is appreciated.

Leadworks

JENNIFER BRINK

Resolved

Question

Christy sees the users now!

365

01/12/24

Courtney Nichols

Naviga

Billing Contact not pulling through

Please help adjust this campaign's billing address. The correct address is in the order notes and in SF for the contact

Signode

11748

JENNIFER BRINK

Resolved

Question

An "agency" version of the company with the desired address needs to be added to Salesforce and pushed to Naviga. Then add the "agency" version of the company as the agency for this campaign.

366

01/11/24

ELIZABETH TIERNEY

Major

Naviga

Missing a date/Need a date

I have a client who wants to run a LinkedIn campaign as a test for a potentially bigger campaign ASAP, but there isnt any inventory until Feb. 9th. Can we open something earlier than that for them? Target audience is food and bev engineers. Thanks!

Integrity Staffing Solutions

11852

JENNIFER BRINK

Resolved

Not an error

367

01/09/24

Stephanie Neil

BASE/Websites

Base/Website Issue

I can't get any products to show up on the CPG Next website because there is no primary section for "Products."

Jen K. said I needed to start it as "Product" not "Article" but that didn't work either. I think the simplest solution is to add a primary category of "Products" in the SEO Fields section.

N/A

JENNIFER BRINK

Resolved

Question

To get these to work, Jen is correct you need to use Product and not Article. To get them to appear under the product sections they need both a primary site & section AND a website schedule for these to appear as intended

https://trello.com/c/uUTp1ZmN/755-cpg-next-site-pages-created-using-the-type-product-are-not-appearing-where-we-expect-them

368

01/10/24

WENDY SAWTELL

Major

Naviga

Other

Trying to book Formost PAN for PACK EXPO Facebook 1 week before and says it is sold out but only shows four items sold on Smartsheet. Can we still get them in for Bagging, pouching and wrapping? If so, can someone add it to the plan. She's ready to approve. Thanks.

Formost

11830

JENNIFER BRINK

Resolved

369

01/11/24

Christine Smallwood

Minor

Naviga

Other

Is it possible to give sales reps permission to delete a product on a proposal after that product close date has passed?

all

JENNIFER BRINK

Resolved

Question

370

01/10/24

Kelly Greeby

Naviga

Other

Can Jenn look at the dates for webinars in Naviga -- per this Chatter post. https://pmmidotorg.lightning.force.com/lightning/r/0D5EX00000Anobg/view

Hi @Trey Smith and thank you. Do we have the opportunity to expand the offering to a three-sponsor model and follow the same pattern as the other brands? In addition, will you please take a look at Naviga and note that the Brand Editorial Webinars are not drawing with specific drop-down dates. This does not allow for selection of a specific topic and date as per the SmartSheet.

N/A

JENNIFER BRINK

Resolved

371

01/10/24

Christy Flores

Naviga

Rate Line Addition/Adjustment

We need the line item zeroed out for this House Ad

pmmi/101726

11831

81351

JENNIFER BRINK

Resolved

Billing

Done!

372

01/10/24

Jake Brock

Medium

Naviga

Rate Line Addition/Adjustment

N/A

Need all three line items changed on this order per approval from John Schrei to match a previous quote Tom Duggan gave the prospect. Will need the roundtable to be priced at $17,500 and will need both enewsletter ads priced at $4,500.

Hexagon

11760

All three lines

John Schrei

JENNIFER BRINK

Resolved

Product Update/Close Date Change

373

01/09/24

Madysen Fast

Minor

BASE/Websites

Base/Website Issue

I am trying to approve updates to someones company page and it is not showing. Error attached.

Columbia/Okura

Dominique Carmona

Resolved

Not an error

https://trello.com/c/gagGLzbz

374

01/10/24

Christy Flores

Naviga

Rate Line Addition/Adjustment

We need the line items zeroed out for these House Ads. Thank you!

pmmi/101726

11828, 11829

81337, 81339

Emma Satchell

Resolved

Billing

House ads zeroed out.

375

01/03/24

Lara Krieger

Send My Ad

Other

This did not push to SMA- pls determine why

MDX Process

11761

80722.1

JENNIFER BRINK

Resolved

System Bug

This should now have pushed over, Jenn and I troubleshooted this earlier in the week.

Steps taken - changed product type and then changed back to hopefully force it into SMA.

376

01/05/24

MaryAnn Coyle

Medium

Leadworks

Leadworks Issue

I am now a CSM for Aleks and I do ot have full permissions to Leadworks. Forbidden pages come up when trying to view LW Users: https://cloud.pmmimediagroup.com/_/user

JENNIFER BRINK

Resolved

System Configuration Error

Changed Aleks' CSM from Reed to MaryAnn.

Jen, could you please teach me how to fix this one when you're back? - Emma
reached out to maryann, she is out so will connect with her when she returns - Jenn

377

01/09/24

Mikayala Delson

Naviga

Help with a view

When I try to open any of the MUNDO Leaders line items, it goes to an error: (612): The workflow for "MUNLELPDIG" has not been defined. This happened with the HCP Leaders line items before which Jenn fixed.

MUNDO Líderes in Latinoamerca Program - Digital

JENNIFER BRINK

Resolved

System Configuration Error

This is fixed. There is now a workflow attached.

378

01/09/24

WENDY SAWTELL

Minor

MDT

Other

I received a note that my latest issue with MDT was resolved, but links still not working. See attachment and click on enfoque or destacado. Thanks.

JENNIFER BRINK

Resolved

Not an error

379

01/09/24

WENDY SAWTELL

Minor

MDT

Other

Links from Media Discovery Tool to Hub are not working for Enfoque and destacado newsletters...might be other broken ones for Mundo, but those were the two I found today. Thanks.

Wendy

Dominique Carmona

Resolved

Not an error

380

01/09/24

PATRICK YOUNG

Critical

Naviga

Other

Please change the closing date for PFW Feb. Leaders to January 22nd.

The above request is time sensitive.

Cablevey Conveyors

Emma Satchell

Resolved

Product Update/Close Date Change

Yes

381

01/05/24

Hannah Krause

Leadworks

Leadworks Issue

Tried to fix ad options for CM+P Industry webinar so that there was only one ad and one logo ad. However, this existing campaign still has an extra ad. Please remove the extra ad in this eBlast campaign if possible.

Also, Please update my email and name in this system errors SmartSheet to "Hannah Krause" and "hkrause@pmmimediagroup.com"

Nulogy

49726

JENNIFER BRINK

Resolved

System Configuration Error

Removed the extra ad.

382

01/04/24

Christy Flores

Other

SalesForce/Naviga sync

I am trying to create a free CM+P NL campaign for a client. Salesforce is saying I don't have access to Naviga. See attached screenshot.

Salesforce

Emma Satchell

Resolved

Permission granted, let me know if you have any trouble accessing!

https://pmmimediagroup.atlassian.net/servicedesk/customer/portal/9/SS-889?created=true

Request placed to Salesforce team

383

01/08/24

LEO GUENTHER

Critical

Naviga

Other

Viking Masek tried to approve their plan today and said the link was expired. Also, Allied Flex and Viking have ZERO Campaign Production Forms that can be completed in their plans.

Should I just delete the Line Items in Viking Masek and start again because he wants to approve this afternoon.

Alled Flex Technologies and Viking Masek

11196 and 11163

Campaign Production Forms

Emma Satchell

Resolved

Campaigns updated

Yes

384

01/04/24

Lara Krieger

Naviga

SalesForce/Naviga sync

There is currently no sync from salesforce when an proposal is closed by a rep.

It would be very helpful to have any proposals that are cancelled or closed in Salesforce to push that info to Naviga so l can actually see what may still come in for issues. This will help greatly in determing issue sizes.

N/a

JENNIFER BRINK

Resolved

Unfortunately, it is not possible for Salesforce to trigger Naviga automatically. We remind rep's consistently they need to close campaigns once lost, as that is their responsibility.

Rep was supposed to cancel this.

385

12/20/23

Brian Gronowski

Medium

Leadworks

Product Issue

building a plan, then selecting CPG Next intelligent reports, the selections had 4 options when there is one. there are no single page options anymore

n/a

Emma Satchell

Resolved

System Bug

This is an error in MDT. We do not offer full page ads anymore in the Digital Transformation Intelligence Report. If you'd like to potentially bring this back as a product, please send an email to John Schrei/Jen Krepelka. I am working to have the erroneous lines removed from MDT.

https://pmmimediagroup.atlassian.net/jira/software/c/projects/LW/issues/LW-1449

Yes

Ticket placed to Dev team to remove deleted ratelines still showing in MDT

386

12/18/23

Mikayala Delson

Leadworks

Leadworks Issue

This Leaders 2023 retargeting campaign is not showing up on the advertiser's Audience Network Report.Can we add it on there so the advertiser can view metrics?

https://cloud.pmmimediagroup.com/_/audience-network?aid=3 https://cloud.pmmimediagroup.com/campaign/view?id=41800

A-B-C Packaging Machine Corp.

9572

63505

Dominique Carmona

Resolved

Not an error

387

01/04/24

Christy Flores

Naviga

Rate Line Addition/Adjustment

We need the line item zeroed out for this House Ad

House Ad

PMG/107371

11756

81009

Emma Satchell

Resolved

Billing

Zeroed out!

388

12/21/23

WENDY SAWTELL

Critical

Naviga

Other

Trying to get a few orders signed today, but I'm getting a ratecard error for our Beta Newsletters for PW. Trying to add two of them to their plan. One on October 1st and the other on November 13th. Thanks.

Brenton

11772

Dominique Carmona

Resolved

Not an error

389

12/20/23

Casey Flanagan

Medium

Other

Hello,

I've lost access to Cyberduck, and I heard there was a password change for it.

Can you please share the new access key ID and Secret Access Key?

I need access to upload a BI report PDF for this week's article. If it'd be possible to sent the login by end of day today, that would be great. Tomorrow morning works as well.

Thank you!

Cyberduck

JENNIFER BRINK

Resolved

390

12/21/23

Courtney Nichols

Naviga

Need to move the date

Morrison would like to swap the October full page and the April ½ page so that the ½ page is in October and the full in April. Naviga is not allowing me to make the change since it's part of the Leaders package

Thank you

Morrison Container

11535

78298, 78299

Dominique Carmona

Resolved

Not an error

391

12/21/23

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

I'd like to zero out this order. Brian offered a FB and LI makegood to make up for their Webinar's poor performance.

Industrial Fumigant Co.

11769

Dominique Carmona

Resolved

Make Good

392

12/21/23

Reed Simonsis

Medium

Naviga

Need to move the date

Client missed send due to end of year, allowing for one reschedule into 2024.

Since we are billing the client in December 2023. Please reschedule by creating 0 dollar line item in q1 of 2024.

Please contact me via slack if there are question on this!

PPM

9809

66949

Dominique Carmona

Resolved

Moving Date

393

12/21/23

Reed Simonsis

Medium

Naviga

Need to move the date

Clients have been working on their technology minute for sometime but where not able to approve of content before year end.

Per Patrick, we are billing both of these sends in 2023 but would like to reschedule the sends. For Paratherm - Please reschedule line item 70400 to Early Febuary. For Bepex, - please reschedule to mid March.

Please slack Reed with any questions.

Thanks,

Paratherm & Bepex

1,023,210,535.00

7,040,068,684.00

Dominique Carmona

Resolved

Moving Date

394

12/21/23

Casey Flanagan

BASE/Websites

Base/Website Issue

Sean first ran into this issue and alerted me to it. This scheduled article is showing an error message in the scheduling, unique from yesterday's. He did a hard refresh and still saw it. He was getting the error code on the bottom, and when I tried to add a new schedule, I got this second error code on top. He says he's also getting a 404 message when clicking on the article in a newsletter, but I think that's a result of it not being published yet.

The newsletter Sean was looking at was for Jan 4, so no urgency to fix something already in peoples' hands. Anne Marie scheduled the story for Jan 2. I'm assuming this has to do with taxonomy updates again, so is it something we should just wait out? Thanks, sorry to dump this right before the holidays.

https://manage.pmmimediagroup.com/content/edit/article/22882182

Dominique Carmona

Resolved

System Configuration Error

https://trello.com/c/DiyMPaAL

395

12/20/23

Christy Flores

Naviga

Rate Line Addition/Adjustment

We need the line item zeroed out for this House Ad

House Ads

PMG/107371

11754

80600, 80601, 80602, 80603, 80604, 80605, 80606, 80607, 80608, 80614, 80616, 80617, 80618, 80619, 80620, 80621,

Dominique Carmona

Resolved

Not an error

396

12/20/23

Christy Flores

Naviga

Rate Line Addition/Adjustment

We need these line items zeroed out for these House Ads

House Ads

pmmi/101726

11029, 10255, 11759

80651, 80670, 80652, 80671, 80672

Dominique Carmona

Resolved

Not an error

397

12/20/23

Casey Flanagan

BASE/Websites

Base/Website Issue

Base scheduling is giving me this error: "Network error: Failed to fetch Retry?" I refreshed, restarted Chrome, and sent it to Sean to see if it's just me, but the error stuck.

Hi Dominique! Per the "Outline the steps..." section, Base isn't letting me schedule story. Do you know a way around this? Thank you!

https://manage.pmmimediagroup.com/content/edit/article/22882301

Dominique Carmona

Resolved

System Configuration Error

https://trello.com/c/olZSa38z

398

12/20/23

Christy Flores

Naviga

Rate Line Addition/Adjustment

We need the line item zeroed out for this House Ad

House Ads

PMG/107371

11756

80622, 80623, 80624, 80625, 80637, 80638, 80639, 80640, 80641, 80641

Dominique Carmona

Resolved

Not an error

399

12/08/23

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

Can we bill QC for their December eblast and LinkedIn this month but reschedule them for Jan/Feb?

QC Conveyors

10450

69878 + 73838

JENNIFER BRINK

Resolved

Question

Working on a process with Courtney

400

12/20/23

Christine Smallwood

Minor

Naviga

Product Issue

The Leaders Category form is still not available on this contract - the issue is not resolved. I refreshed my screen twice.

Graphic Packaging

11234

Leaders Categories - Campaign Custom Data Forms

Dominique Carmona

Resolved

Not an error

401

12/20/23

Christine Smallwood

Minor

Naviga

Product Issue

The Leaders Category form is not available on 11148 (see attached). Please restore.

Intralox

11148

Campaign Custom Data Forms

Dominique Carmona

Resolved

Not an error

402

12/20/23

Christine Smallwood

Minor

Naviga

Product Issue

The Leaders Categories form is not available in the Campaign Custom Data Forms section of Naviga.

Printpack

11231

Campaign Custom Data Forms

Dominique Carmona

Resolved

Not an error

403

12/13/23

Courtney Nichols

Leadworks

Leadworks Issue

Weekly Wrap newsletters are not pulling through after being moved to R3 status

Thank you!

Syntegon

11657, 11658

JENNIFER BRINK

Resolved

System Configuration Error

the external ID wasn't on the rateline when plan was created.

404

12/20/23

Christine Smallwood

Minor

Naviga

Product Issue

Same as WestRock-the Leaders Category production form is not available in the Campaign Custom Data Forms.

Frazier & Son

11144

Leaders Categories - Campaign Custom Data Forms

JENNIFER BRINK

Resolved

Not an error

The form has been added

405

12/20/23

Christine Smallwood

Minor

Naviga

Reporting Issue

Please note that Leaders Category form is unavailable in the "Campaign Custom Data Forms" section of this proposal. I need to be able to submit those categories in this contract/campaign. Please let me know when fixed.

WestRock

11076

Campaign Custom Data Forms

JENNIFER BRINK

Resolved

Not an error

The form has been added

406

12/18/23

Christy Flores

Naviga

Rate Line Addition/Adjustment

We need the line item zeroed out for this House Ad

House Ad

PMG/107371

11731

80479

Dominique Carmona

Resolved

407

12/15/23

WENDY SAWTELL

Medium

Naviga

Other

Please apply member rate...OCME owned by Robopac/TopTier. Thanks.

OCME

11730

Emma Satchell

Resolved

Billing

Campaign has been updated!

Yes

408

12/15/23

Courtney Nichols

Naviga

Need to move the date

James Alexander is changing to 3 full pages instead of 4 ½ pages. I'm having trouble changing it on my own. Can you please change the order to 3 full pages: Jan/Feb, May/June, and October PW?

Thank you

James Alexander

11489

77860 through 77863

Emma Satchell

Resolved

Billing

Campaign has been updated!

409

12/14/23

Courtney Nichols

Naviga

Missing a date/Need a date

Can you help me move this HCP LinkedIn to 5/10? No dates are appearing for 2024.- Thank you!

Plexpack

10541

70449

Emma Satchell

Resolved

Billing

Change approved by John and implemented.

410

10/20/23

Reed Simonsis

Medium

Leadworks

Leadworks Issue

Patrick and I tried to remove a few contacts from the Advertisers in leadworks. Please see attached for section I am refering to. When trying to remove these contacts, it gives an error saying they cannot be removed due to their relation to campaigns in the advertisers leadworks.

We are trying to remove:

Air Products
Kat Yesvetz

All-Fill, Inc
Matt Krohmer
Teresa Rivera

Please let me know if there are any questions.

Air Products, All-Fill

JENNIFER BRINK

Resolved

Not an error

Request completed

https://pmmimediagroup.atlassian.net/browse/LW-1266

Not sure how to fix - Emma This looks like a bug I have a ticket into Doug.

411

11/13/23

Lara Krieger

Naviga

Other

Hi... Courtney changed the print primary name to Ambra Washington but l am not seeing that. l only see Anya.

WestRock

11076

JENNIFER BRINK

Resolved

System Bug

Going to be fixed when we have integration tools at our disposal early 2024.

412

12/05/23

Christine Smallwood

Minor

Naviga

Other

Janet Darnley has resigned from Syntegon.
I just set up Naviga 11657 and she is the default Billing Contact. I suspect this will continue until we nip it in the bud. Is there a way to remove her universally from the accounts - all Syntegon accounts - and make sure she does not default as the billing contact? Thank you!

All Syntegon

all

Billing Contact

Dominique Carmona

Resolved

Not an error

Janet Darley was made inactive in both Leadworks and Naviga. Courtney is meeting with Christine to determine actual billing contacts by Syntegon brand. Courtney will reach out if she needs additional help, but this ticket is closed for now.

Yes

413

12/11/23

Riley Phoenix

Leadworks

Leadworks Issue

Tried to create a Supplied HTML eblast and received an error

Bishop Wisecarver

9904

64324.7

JENNIFER BRINK

Resolved

Not an error

414

12/07/23

Aleks Apkarian

Medium

Naviga

Rate Line Addition/Adjustment

Quick Line Entry - Select a Product: (HCPNLF)
add an Ad Type: Flat Fee Digital
Add a Rateline: no ratelines available

thank you for your help!

Weiler Engineering

11684

Dominique Carmona

Resolved

User Error - Sales Rep

415

11/09/23

Lara Krieger

Minor

Send My Ad

Other

The position of page 1 did not transfer to SMA, came in as a reg full page ad.

77926.1

11374

JENNIFER BRINK

Resolved

User Error - CST

CSM missed adding the internal note on the item line.

416

12/06/23

Madysen Fast

Minor

Leadworks

Leadworks Issue

When i try to view Linkedin Videos under the history dash, an error message pops up. The error message is attached.

N/A

JENNIFER BRINK

Resolved

417

12/08/23

Mikayala Delson

Naviga

Billing Contact not pulling through

I'm trying to set the billing contact as the WESTMOUNT360 LIMITED Jackson House, Station Road, Chingford United Kingdom address, but it is not populating. The address is listed under the agency.

METTLER TOLEDO

11653

JENNIFER BRINK

Resolved

User Error - Sales Rep

The Agency was not set up correctly in SalesForce and it wasn't linked with Naviga. I have corrected the setup in SF, Synced to Naviga and attached the Agency to the plan.

418

12/04/23

Tracey Labovitz

Naviga

Template Issue

Show Daily Ad sizes have been updated. We want to make sure they are right on Naviga. I am not sure how and want to be sure.

I have attached the correct specs here. We need to eliminate the 1/6 and 2/3 ads for Show Daily 2024. Thank you.

N/A

JENNIFER BRINK

Resolved

Not an error

419

12/08/23

WENDY SAWTELL

Major

Naviga

Rate Line Addition/Adjustment

There's no rate line for the HCP Focus newsletters and I need to send a proposal before noon if possible. see screenshot. Thanks.

JENNIFER BRINK

Resolved

User Error - Sales Rep

Hi Wendy. All HCP Focuses for 2024 are under packages.

420

12/08/23

WENDY SAWTELL

Critical

Naviga

Product Issue

None of the 2024 Mundo e-blasts are in the system. I need a video e-blast added for this monday, the 11th. I spoke with Kelly and confirmed Madysen can handle if we get materials today. Thanks.

Anritsu

11600

JENNIFER BRINK

Resolved

User Error - Sales Rep

Your overall Campaign end date is set to 12/31/2023. If you move it to 12/31/2024 you should see the dates.

421

12/08/23

WENDY SAWTELL

Critical

Naviga

Other

For some reason I can't delete a Mundo Facebook Ad from this plan and it isn't an approved order. The reason I can't is because the date has already passed. This seems silly and should be able to delete anything on an order that hasn't been approved. Can someone please delete it and add to a list of things to ask Naviga? Making this critical because I need to get this approved now so we can receive materials for the other item I asked to add. Thanks.

Anritsu

11600

JENNIFER BRINK

Resolved

Not an error

I can review the security settings in Naviga, but I think this was an intentional setting. I have removed the ad.

422

12/07/23

Lara Krieger

Send My Ad

Other

The ad is not moving to SMA but the profile did... can you check pls

Material Transfer

11465

77613.1

Dominique Carmona

Resolved

Won't Do

423

12/06/23

Christine Smallwood

Critical

Naviga

Rate Line Addition/Adjustment

Hello, please make the following adjustments to these proposals due to
a) PMMI Membership discount and b) Game Plan Six Categories Total (applied discount)

Please see below in "Notes"

Naviga 11657: Apply the 10% member discount + Adjust 3 Game Plans to $2,295 each

Naviga 11658: Apply the 10% member discount + Adjust 2 Game Plans to $2,295 each

Naviga 11659: Adjust 1 Game Plan to $2,295 total

All Syntegon (Three Separate Naviga Proposals)

11657 + 11658 + 11659

see notes below

WENDY SAWTELL

Dominique Carmona

Resolved

Won't Do

424

12/05/23

Christine Smallwood

Minor

Naviga

Product Issue

the OEM Multi-Channel Package does not appear available in Naviga. Please see attached. Thank you!

Rockwell Automation

11650

OEMMTPKG

Dominique Carmona

Resolved

User Error - Sales Rep

425

12/04/23

Lara Krieger

Product Hub

https://hub.pmmimediagroup.com/pack-expo-show-daily/?brand=7-c0d3cba9d9-lvrgml

Please change:
Tabloid Page- to Full Page
Tabloid Spread- to Full Page Spread
Standard to - 1/2 Page Island can this not be next to 2024 at top and instead with rest of the items?

Dominique Carmona

Resolved

Not an error

426

12/04/23

Lara Krieger

Product Hub

Please update the Show Daily page with the updated specs created by Dave Bacho.

https://hub.pmmimediagroup.com/pack-expo-show-daily/?brand=7-c0d3cba9d9-lvrgml

Dominique Carmona

Resolved

Not an error

427

12/01/23

Madysen Fast

Minor

Naviga

SalesForce/Naviga sync

I am trying to add Tim Kelley as a production contact for Encoder, so I changed his relationship in saleforce, but it is not properly syncing.

Encoder

10783 and 11341

Dominique Carmona

Resolved

System Configuration Error

Jenn and I connected, escalating to Simone for help on the issue. -DC

428

11/27/23

Courtney Nichols

Leadworks

Leadworks Issue

Hello, I am trying to remove Christina Rowland from the LOMA account because she now works for Frain and I need to send her an updated login. She has been added to Frain successfully but I need help making LOMA invisible to her: https://cloud.pmmimediagroup.com/advertiser/update?id=340 I think I covered all bases in SF.

Frain

Dominique Carmona

Resolved

System Configuration Error

https://pmmimediagroup.atlassian.net/browse/LW-1427

429

11/27/23

Christine Smallwood

Minor

Leadworks

Reporting Issue

The lead download function in Leadworks (BW Flexibles account) is not functioning. I receive an Error 500; Here is the account: https://cloud.pmmimediagroup.com/advertiser/view?id=2215

BW Flexible Systems

n/a

Emma Satchell

Resolved

User Error - Sales Rep

Email with solution incoming.

Yes

I emailed Christine on this issue, giving her until Monday to respond.

430

11/30/23

LEO GUENTHER

Medium

Naviga

Other

All four plans show Christine Smallwood as the Rep. Should be me.

Massman Companies/EDL Packaging/Ideal Pace/DTM

11289,11320,11287, 11288

Emma Satchell

Resolved

User Error - Sales Rep

Solved via email

Nothing wrong with setup, these contracts were approved prior to Leo being assigned as the rep to the Naviga campaigns.

431

11/30/23

Christy Flores

Naviga

Rate Line Addition/Adjustment

We need the line item zeroed out for this House Ad

House Ad

PMG/107371

11621

79328

Emma Satchell

Resolved

Billing

432

11/29/23

Christy Flores

Naviga

Rate Line Addition/Adjustment

We need the line item zeroed out for this House Ad

House Ads

PMG/107371

11615

79261

Dominique Carmona

Resolved

Not an error

433

11/29/23

Madysen Fast

Minor

BASE/Websites

Base/Website Issue

I am not able to log into base. It keeps saying invalid password even with my saved password.

Base

Dominique Carmona

Resolved

Not an error

434

11/28/23

Christy Flores

Naviga

Rate Line Addition/Adjustment

We need the line item zeroed out for this House Ad

House Ad

PMG/107371

10476

79199

JENNIFER BRINK

Resolved

Won't Do

435

11/29/23

Madysen Fast

Medium

Leadworks

Leadworks Issue

This campaign is not showing up in leadworks, the advertiser is not syncing to Leadworks.

Winternitz

11581

79026.2

JENNIFER BRINK

Resolved

User Error - Sales Rep

436

11/28/23

Lara Krieger

Send My Ad

Other

Page 1 for Intralox in Buyer's Guide did not move to SMA

Intralox

11148

745721

JENNIFER BRINK

Resolved

Not an error

437

11/28/23

LEO GUENTHER

Major

Naviga

Billing Contact not pulling through

I changed Stacie Eberly to Stacie McCormick months ago and for some reason, Naviga is pulling Eberly out of SF and onto Ossid Plans.

both plans pulled through the wrong name. I just need to get her two proposals as soon as possible.

Ossid - A promach Company

11463 and 11603

Dominique Carmona

Resolved

Not an error

438

11/28/23

WENDY SAWTELL

Critical

Naviga

Other

Anritsu wants to buy a Mundo Facebook Sponsored post that starts on 12/8 and I'm unable to add the date. Madysen said we have time to do it if she can get us materials this week. They are buying it to promote a webinar they are doing on 12/13, so would we consider starting their ad a few days earlier? Thanks.

Anritsu

11600

Dominique Carmona

Resolved

Not an error

439

11/27/23

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

Can we get approved for a 12/5 standard eblast? Leo said he will give me materials by tomorrow afternoon to made the date.

Viking Masek Packaging Technologies

11595

Dominique Carmona

Resolved

Not an error

440

11/27/23

Jake Brock

Medium

Naviga

Missing a date/Need a date

This is for the contract packaging enewsletter free placement for the CPA sponsors. Nulogy has chosen the newsletter and would like to run in November issue, will need that item added to order. Thanks!

Nulogy

11596

Dominique Carmona

Resolved

Not an error

441

11/27/23

lee Ashcroft

Naviga

Please move all media elements that are not a part of the Leaders packages from campaign ID 11218 to campaign ID 11591.

Thank you!

Also, please add the attachment inclided here as the updated agreement for BOTH the above mentioned Campaign ID's

Dominique Carmona

Resolved

Not an error

442

11/21/23

WENDY SAWTELL

Critical

Naviga

Need to move the date

Please change the start date to 12/1...I ran this by Kelly and the team.

Winternitz

11581

Dominique Carmona

Resolved

Moving Date

443

11/21/23

Brian Gronowski

Minor

Naviga

Rate Line Addition/Adjustment

Need to edit a premium position program started internally

I have a signed order, Plan #11373 for SEW-EURODRIVE and the 2024 OEM OBC cover position. To make life simple, can we add Leaders to this program, change billing to flexible and set it up to invoice March, June, September and December 2024.

SEW-EURODRIVE

11373

Dominique Carmona

Resolved

Not an error

444

11/21/23

Brian Gronowski

Minor

Naviga

Rate Line Addition/Adjustment

Need to edit a premium position program started internally

I have a signed order, Plan #11058 for SEW-EURODRIVE and the 2024 ProFood World OBC cover position. To make life simple, can we add Leaders to this program, change billing to flexible and set it up to invoice February, April, June, August, October and December 2024.

SEW-EURODRIVE

11058

Dominique Carmona

Resolved

Not an error

445

11/21/23

WENDY SAWTELL

Minor

Naviga

Other

Advertiser: Columbia Machine, Inc.
Campaign ID: 11552
Campaign Status: CO

Advertiser: Aagard
Campaign ID: 11403
Campaign Status: CO

These two campaigns were recently updated with new ABBIC pricing, but I'm unable to download a new copy of the insertion order and I'd like to send a copy to each customer. Can someone upload the revised contracts to each account and send me a copy of each please? Thanks. Wendy

Dominique Carmona

Resolved

Not an error

446

11/21/23

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

I would also like this LinkedIn zero'd out. Another make good.

GEA

11010

79022

Dominique Carmona

Resolved

Make Good

447

11/21/23

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

I'd like to zero out this LinkedIn for 12/1. It is a make good approved by Kelly.

GEA

11010

79017

Dominique Carmona

Resolved

Make Good

448

11/20/23

Brian Gronowski

Minor

Naviga

Rate Line Addition/Adjustment

VDG is continuing the demo inserts using Packaging World in 2024. Plan #11576

Please add 2-page demo insert

Jan/Feb, May/June, September and Nov/Dec

$7090/insertion net – Flexible Billing

Include Packaging World Leaders on this plan

Divide payment equally in February, June, September and December

VDG

11576

Dominique Carmona

Resolved

Custom Product

449

11/20/23

WENDY SAWTELL

Major

Naviga

Other

Can someone add the Leaders components for PW and PFW please (zero dollars for each item). This one will have to be handled a little differently because their new fiscal starts April 1st, so their second ad will be purchased later. Thanks.

10722

Emma Satchell

Resolved

Billing

Reached out to Wend for campaign ID of 2024-2025 items

450

11/20/23

Reed Simonsis

Minor

Naviga

Need to move the date

Forgot about thanksgiving weekend. Please move this back one more week. So sorry to ask for another move!

ESI Group

9755

78700

Dominique Carmona

Resolved

Moving Date

451

11/20/23

Lara Krieger

Send My Ad

Other

For JLS and New England, they are not pushing through to the Jan/Feb PW issue and rest of orders

JLS and New England Machinery

Dominique Carmona

Resolved

Not an error

452

11/17/23

LEO GUENTHER

Medium

Naviga

SalesForce/Naviga sync

Did not get confirmation email

Hi - I moved these 4 accounts over from Christine Smallwood yesterday to my name. Naviga shows plans confirmed but I never got confirmation emails.

Massman/EDL/Ideal Pase and DTM

11320,11287,11289,11288

Emma Satchell

Resolved

User Error - Sales Rep

Individual campaigns for 2024 needed to be moved over, in addition to Salesforce accounts. I have moved these for you and attributed 100% of the commision to you. Please let me know if this is incorrect.

453

11/17/23

Reed Simonsis

Minor

Naviga

Need to move the date

need to push this facebook back by 1 week . please move to november 24th.

ESI Group

9755

63104

Emma Satchell

Resolved

Billing

Campaign updated accordingly

Yes

454

11/17/23

Tom Duggan

Leadworks

Leadworks Issue

querry error on Linked metrics

see attached picture, LinkedIn Metrics are showing error message, i tried full year and last qtr, still same error message

n/a

Emma Satchell

Resolved

System Configuration Error

This reporting has been fixed!

455

11/16/23

PATRICK YOUNG

Major

Naviga

Rate Line Addition/Adjustment

Please add Page Opposite TOC to this campaign for the months of February, April and June. The net rate is $3,750 which is an increase from 2023.

Please remove the hold in Naviga. Gericke USA had this position in 2023.

Gericke USA

11563

Emma Satchell

Resolved

Billing

Approved by John for 2024 and update made to campaign.

456

11/16/23

PATRICK YOUNG

Critical

Naviga

Rate Line Addition/Adjustment

Please schedule 1/2 page placements in February, May/June, September and october.

Both Reed and I got an error message when trying to schedule the 3 remaining 1/2 page ads.

FlexLink Systems

11559

JENNIFER BRINK

Resolved

Product Update/Close Date Change

457

11/16/23

PATRICK YOUNG

Major

Naviga

Rate Line Addition/Adjustment

Please change product to PFW full page print Inside Front Cover position

Flexicon Corp

11547

JENNIFER BRINK

Resolved

Product Update/Close Date Change

458

11/15/23

Lara Krieger

Naviga

Other

The leadoff 1/3 ads came into SMA as fulls for the 2024 order

PMI Kyoto

11412

JENNIFER BRINK

Resolved

System Configuration Error

Wrong size code was used on the rateline. Should have used 1/3 vertical not Full page

459

11/14/23

ELIZABETH TIERNEY

Major

Naviga

Other

I'm building a media plan in Naviga and the line items I'm adding aren't showing up as products listed. the $$ amount is going up, and when I generate a PDF the different items are in there, but I can't see what I'm adding in the plan. I've added 2 game plans, accidentally, because the 1st one didn't show up and now I can't remove it from the plan.

bell-mark

11542

JENNIFER BRINK

Resolved

Not an error

Everything is there, it may have just been a small glitch.

Deleted extra Game Plan category - As for the remaining issues, it seems like a bug?

460

11/15/23

Bea Greany

Leadworks

Leadworks Issue

HCP Asked & Answered LWorks campaign template is not named in 2023 Naviga rate card.

Please add Naviga data to Honeywell's HCP Asked & Answered eblast campaign in LeadWorks #47687.

Honeywell https://cloud.pmmimediagroup.com/advertiser/view?id=4869

LWorks #47687 https://cloud.pmmimediagroup.com/campaign/view/id/47687

Naviga Line ID 73951.12 https://pmg.navigahub.com/ew/pmg/ad/pw/edit_campaign_line?ID=102145&l=73951.12&c=11073

Emma Satchell

Resolved

Not an error

This has been completed

461

11/15/23

Brian Gronowski

Minor

Naviga

Other

Showcase - OBC Premium Position

Patrick Young is releasing the OBC position (All-Fill) on Showcase for PEI and VDG will take that spot. Can you please add to order 11550

VDG

11550

Emma Satchell

Resolved

Not an error

Completed

Yes

462

11/14/23

lee ashcroft

Medium

Naviga

Other

Please take all non-leaders items from this campaign and move them to campaign ID 11540

Thanks!

BellaTrx

11009

Dominique Carmona

Resolved

Product Update/Close Date Change

463

11/15/23

Brian Gronowski

Minor

Naviga

Rate Line Addition/Adjustment

Need to edit a premium position program started internally

I have a signed order, Plan #11376 for the 2024 Munson ProFood World page opp editor program. To make life simple, can we add Leaders to this program, change billing to flexible and set it up to invoice Feb, April, June, August, October and December 2024

Munson Machinery

11376

Emma Satchell

Resolved

Billing

Complete

Yes

464

11/14/23

LEO GUENTHER

Minor

Naviga

Product Issue

Tried to Add 3 Product Ads

Are additional Product Ads no longer for sale for PW LIP

Mettler Toledo Prod Insp.

11544

Emma Satchell

Resolved

Not an error

Emailed answer to Leo

465

11/14/23

Christine Smallwood

Minor

Naviga

Rate Line Addition/Adjustment

bundled offer - Contract Packaging

Specialty Equipment

11549

Annual Product Guide - Contract Packaging

Dominique Carmona

Resolved

Not an error

466

11/14/23

WENDY SAWTELL

Minor

MDT

Other

Link to Facebook - Facebook Video - Targeted Ad in Media Disovery Tool doesn't link to the hub. https://cloud.pmmimediagroup.com/_/media-discovery-quote/review?id=719

Thanks.

Wendy

Dominique Carmona

Resolved

Not an error

467

11/14/23

ELIZABETH TIERNEY

Major

Naviga

Rate Line Addition/Adjustment

I'm trying to change the months for print ads in a leaders campaign and I'm getting the error

The following Errors occurred while attempting to Save this Campaign Line:

When selecting off of a Ratecard, you must select a Line/Description

bell-mark

11244

Dominique Carmona

Resolved

Not an error

468

11/13/23

Jake Brock

Medium

Naviga

Missing a date/Need a date

This is for booking FROR for the CPA annual sponsors. Peoria Production Solutions decided to go with the CM+P enewsletter option. Their preferred months in order are January, February, March. Can the zero dollar line item be added so I can secure the date for them? Thanks!

Peoria Production Solutions

11539

n/a

Dominique Carmona

Resolved

Not an error

469

11/13/23

Brian Gronowski

Minor

Naviga

Rate Line Addition/Adjustment

Need Leaders added to a prior plan created by our internal team

I have a signed order, Plan #11375 for the 2024 VDG ProFood World Cover tip program. To make life simple, can we add Leaders to this program, change billing to flexible and set it up to invoice Feb, April, June, August, October and December 2024.

VDG

11375

Dominique Carmona

Resolved

Billing

470

11/13/23

Brian Gronowski

Minor

Naviga

Rate Line Addition/Adjustment

Need Leaders added to a prior plan created by our internal team

I have a signed order, Plan #11372 for the 2024 VDG OEM Cover tip program. To make life simple, can we add Leaders to this program, change billing to flexible and set it up to invoice March, June, September and December 2024?

VDG

11372

Dominique Carmona

Resolved

Billing

471

11/13/23

Mikayala Delson

Naviga

SalesForce/Naviga sync

There are two accounts in Naviga for the advertiser contact Dylan Piccolo but only one contact in Salesforce. Can we remove the duplicate contact in Naviga?

Dorner Mfg. Corp.

N/A

JENNIFER BRINK

Resolved

System Configuration Error

There was an issue with the SF sync, we may see more of these. The issue has been fixed.

472

11/13/23

PATRICK YOUNG

Critical

Naviga

Rate Line Addition/Adjustment

Please change price to $675. ESI is changing the FB campaign from FB to LI and the charge is the price difference.

ESI Group USA

11536

JENNIFER BRINK

Resolved

Won't Do

Moved this to the Price Adjustment request form, Madysen should reach out shortly.

473

11/13/23

PATRICK YOUNG

Critical

Naviga

Rate Line Addition/Adjustment

Please change CPM in this campaign to 37. It is an increase from 2023.

Charles Ross & Son

11523

JENNIFER BRINK

Resolved

Won't Do

Moved this to the Price Adjustment request form, Madysen should reach out shortly.

474

11/13/23

ELIZABETH TIERNEY

Medium

Naviga

Rate Line Addition/Adjustment

just need to add a free CPA member CP newsletter.

March or April

morrison

11488

Dominique Carmona

Resolved

Not an error

475

11/13/23

Brian Gronowski

Minor

MDT

Other

F&I Directory is referenced as PELV in MDT. Should be for PEI

Perfex

Dominique Carmona

Resolved

Not an error

476

11/13/23

Tom Duggan

Product Hub

Other

Adding text to a description

simple request, just updating a description on the report listing on the Intelligence Report listings. For March, update description to: March: Data Management, Artificial Intelligence and ERP --- https://hub.pmmimediagroup.com/digital-transformation-intelligence-report/?brand=7-92a5eafdb7-vjr97h

n/a

Dominique Carmona

Resolved

Not an error

477

11/13/23

tsmith@pmmimediagroup.com

BASE/Websites

Please reset my password.

Dominique Carmona

Resolved

478

11/13/23

tsmith@pmmimediagroup.com

BASE/Websites

Please reset my password.

Dominique Carmona

Resolved

479

11/10/23

Reed Simonsis

Minor

Naviga

Need to move the date

Patrick made a mistake on schedule. Please turn the june half page to october. THanks,

ESI Group

11409

76981

Dominique Carmona

Resolved

Not an error

480

11/10/23

WENDY SAWTELL

Critical

Naviga

Other

Both companies are going to do Leaders Pro and want to do Leaders Pro with three 1/2 page ads instead of two full-page ads. Dekka wants 1/2 vertical in Mar/April. Jul/Aug & september. Wexxar wants 1/2 horizontal in Jan/Feb, May/June and October. I'd like to get these in her hands to approve today becuase she is out next week. Thanks.

Dekka & Wexxar plans

11259 & 11193

Dominique Carmona

Resolved

Billing

481

11/10/23

LEO GUENTHER

Minor

Other

No Charge CPA Member LinkedIn

Please add a Linked in to the CPA audience for their no charge member send. April 3 or April 10 are preferred dates.

Texrap

11518

Dominique Carmona

Resolved

Not an error

482

11/09/23

Christy Flores

Naviga

Rate Line Addition/Adjustment

We need the line item zeroed out for this House Ad

House Ads

PMG/107371

10287

78123

JENNIFER BRINK

Resolved

Not an error

483

11/09/23

LEO GUENTHER

Minor

Other

NO Charge CPA Member Newsletter

First choice is October, Second Choice is September, Third Choice is December

Viking Masek

11512

JENNIFER BRINK

Resolved

Not an error

I added the Oct NL to the plan

484

11/09/23

WENDY SAWTELL

Major

Naviga

Other

I need to re-work both of these plans and I'm unable to delete anything because the dates have past. Can both of these plans be deleted, so I can add fresh items for 2024? I have to get her everything today. Thanks.

Hitachi

10711 & 10722

JENNIFER BRINK

Resolved

Not an error

Hi Wendy! I removed all past items!

485

11/08/23

lee ashcroft

Minor

Naviga

Need to move the date

I need to have TNA’s PW Leaders print ad that’s currently running in April to be moved to run in the Jan/Feb issue. And then I need their PFW Full page print ad that’s currently running in June to be moved to the April issue. The campaign ID is 11026

TNA Solutions

11026

JENNIFER BRINK

Resolved

Moving Date

486

11/07/23

WENDY SAWTELL

Minor

Naviga

Other

Delkor gets a free exclusive CP newsletter and would like the following choices...

September
November
April

Thanks.

11477

JENNIFER BRINK

Resolved

Not an error

487

11/07/23

Reed Simonsis

Minor

BASE/Websites

Other

Nuspark has changed their name to Rychiger and it needs to be updated in their company profile for leaders (base).

Please proceed with the name change or let me know i am ok to change it myself without issues. Thanks!

Nuspark/Rychiger

JENNIFER BRINK

Resolved

488

11/06/23

WENDY SAWTELL

Critical

Naviga

Other

I’m trying to book the three palletizing/depalletizing package this videos for 2024 but they aren’t in Naviga. Can someone add them so I can get approval? Thanks.

Columbia Machine

Dominique Carmona

Resolved

Not an error

489

11/07/23

Brian Gronowski

Minor

MDT

Other

Not applying Member rates to MDT plan

The Haskell Company

JENNIFER BRINK

Resolved

System Configuration Error

This has been resolved and I am now seeing the member pricing being applied. Please use the client "The Haskell Company" moving forward in all systems. Thanks!

There were 2 companies in Leadworks. We merged them and made sure the correct Ids were used.

490

11/06/23

LEO GUENTHER

Medium

Other

Need you to input the CPA date on the plan

ADCO would like March (first pick)then February then January for their NO Charge CPA Member Newsletter

ADCO Mfg.

11492

Dominique Carmona

Resolved

Not an error

491

10/13/23

Emma Satchell

Minor

Naviga

Other

@Jenn: The CPG Next Charter Sponsorship product includes a 10% discount on all other CPG Next product purchases for that advertiser (for the fiscal year).

We need to add an adjustment code for CPG Next to account for that 10% discount.

Zero rush, please let me know if you have any questions!

n/a

JENNIFER BRINK

Resolved

Not an error

CPG Next

492

11/05/23

WENDY SAWTELL

Minor

Naviga

Other

I'm only seeing 2023 Mundo Robotics Playbook in MDT, so I'm assuming the 2024 Playbook needs to be added to Naviga. Thanks.

JENNIFER BRINK

Resolved

Not an error

There are no 2024 Playbooks in the works at this time.

493

11/06/23

LEO GUENTHER

Minor

Other

Converge - The notification below shows three hits from Harley Davidson but the contact email is nate.engebos@pharmatechlabs.com.

Multi-Conveyor

JENNIFER BRINK

Resolved

Not an error

We are updating the record in Omeda, this isn't an error, just a subscriber that changed companies.

494

11/03/23

WENDY SAWTELL

Minor

Naviga

Other

Econocorp qualifies for a free exclusive CP+M Newsletter. These are their top three choices if someone can add to their plan.

2/9
3/8
9/13

Thanks.

Econocorp

11476

Dominique Carmona

Resolved

Not an error

495

11/02/23

Christine Smallwood

Minor

Naviga

Rate Line Addition/Adjustment

Massman has requested a LinkedIn post in November 2024. Please confirm when the contract is ready to send.

Massman

11473

CPA Membership CM+P Exclusive Newsletter

JENNIFER BRINK

Resolved

Won't Do

Yes

496

11/02/23

Christine Smallwood

Minor

Naviga

Rate Line Addition/Adjustment

Frazier & Son would like January LinkedIn for their CPA Membership CM+P Exclusive Newsletter. Please confirm when the Naviga 11472 proposal is ready to send to the client.

Frazier & Son

11472

Contract Packaging Free Offer

JENNIFER BRINK

Resolved

Won't Do

Yes

497

11/03/23

WENDY SAWTELL

Minor

Naviga

Other

All Exclusive Contract Packaging Newsletters for 2024 are reserved by "Test Company". Can those be removed so we can book newsletters? Thanks.

Dominique Carmona

Resolved

Won't Do

498

11/03/23

Kelly Greeby

Minor

Product Hub

Product Issue

Hi! Can you please remove the specs page from the Show Daily product for now. We still list two of the ad sizes we have removed. I've asked Bacho to create a new page but it will take a bit.

https://hub.pmmimediagroup.com/pack-expo-show-daily/?brand=7-c0d3cba9d9-lvrgml&tab=specs

Thanks
K

N/A

Dominique Carmona

Resolved

Not an error

499

11/02/23

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

I'd like to cancel this PSSI Sponsored Quiz and replace it for line Item 77755, a PFW White Paper. I'm not able to delete the Sponsored Quiz. Is that because it was already invoiced?

PSSI

10487

70104

Dominique Carmona

Resolved

Billing

500

11/01/23

Tom Duggan

Major

Product Hub

Other

Description clarification on digita reports page in the hub -- https://hub.pmmimediagroup.com/digital-transformation-intelligence-report/?brand=7-92a5eafdb7-vjr97h

Emma, --- will all the changes we did on dates for the digital reports and language, i did not catch the header text was not updated from the slide. --- it call out only IIoT, that is misleadoing

Current: Be seen as a thought leader in the digitalization space, getting your solutions in front of a highly curated CPG Next audience looking for answers to their IIoT questions.

Change to: This report series covers trending digital transformation topics and technologies. Be seen as a thought leader in digitalization by getting your solutions in front of a highly curated CPG manufacturing audience with a thought leadership article and receive quality leads. (or similar text :)

this is what is on the Seismic presentation:
Align your business with key topics in digital transformation when you sponsor one of five 2024 digital reports. Sponsors receive editorial coverage and lead access

i attached the original slide that was sent on 10/3 email. thanks

Tom

N/A

Dominique Carmona

Resolved

Not an error

501

11/01/23

Brian Gronowski

Major

Naviga

Need to move the date

You cannot book into the following issue(s) because they are closed:
PFW - ProFood World Magazine - Friday, December 1, 2023 - Closed on Monday, October 30, 2023 12:00 AM

Closing date for Dec PFW is wrong and not allowing us to confirm orders. Per Sharon it should be
Closing next week: 11/6 – 11/10
• 11/6 – OEM Winter
• 11/8 PFW December

Bettcher

Dominique Carmona

Resolved

Product Update/Close Date Change

502

10/30/23

Jake Brock

Medium

Naviga

Need to move the date

Tried to delete past due line item (75474) for October 20th but it will not let me change or delete the date. Added a new line item for Facebook ad in November (77444) but earliest I can do for a date is November 17th. With Thanksgiving holiday client does not want to do that far into the month. I checked with CSM and he said if client gets material this week we can do the November 10th start date. Would we be able to open that date back up on this order to sell them that spot? Just need one Facebook ad on this order to begin November 10th. Thanks!

Nulogy

11252

both line items

Dominique Carmona

Resolved

Moving Date

503

10/20/23

Christine Smallwood

Minor

Naviga

Product Issue

Just wondering why there are two forms for Leaders Categories; which one is the one we should fill out or why the double entry?

Start on Chatter, Emma moving to system errors to keep track. Link to chatter: https://pmmidotorg.lightning.force.com/lightning/r/0D5EX000009DqRa0AK/view

n/a

JENNIFER BRINK

Resolved

System Bug

https://navigaglobal.my.site.com/support/s/case/5006e000023bCj0AAE/form-no-longer-on-rateline-still-generating-in-campaigns

Yes

Form is not attached to ratelines, yet still showing up whenever package is added to a plan with those rateslines. Bug request placed to Naviga Friday 3:30pm. - Emma

504

10/27/23

PATRICK YOUNG

Major

Naviga

Other

See attached error message for booking OBC position for Ampco Pumps

Ampco Pumps Expo Pack oBC

11443

JENNIFER BRINK

Resolved

Not an error

This has been added to the plan. We had it held on a FROR holding plan.

505

10/25/23

Brian Gronowski

Minor

Naviga

Other

Why does Alice appear 4x See attached

Hormann

Dominique Carmona

Resolved

System Bug

Hey Brian! There was an issue with the sync on the Salesforce side. The contact was pushing and Naviga was sending the user Id back, however SF was not saving the connection. It is now correctly synced and I have removed all the duplicate names. You should only see Alice one time moving forward.

https://pmmimediagroup.atlassian.net/servicedesk/customer/portal/3/CORE-3477?created=true

Yes

Ticket filed with Salesforce, seems to not be syncing.

506

10/26/23

Reed Simonsis

Minor

Naviga

Need to move the date

Please move the date to 11/17 as i am not able to move this date.

Thanks!

Steamaricas

10247

6883.7

Dominique Carmona

Resolved

Not an error

507

10/20/23

Lara Krieger

Medium

Product Hub

Other

Please see the attached text file for updates to various brands. Also can we have this info NOT downloadable for clients? If a client grabs a pdf with the wrong date and 6 months from now tells me they did not know the dates was modified that is an issue.
Can we have a static webpage with dates?

Naviga updated

Editorial cal's for 2024

AMBER MILLER

Resolved

Product Update/Close Date Change

508

10/26/23

Aleks Apkarian

Minor

MDT (WENDY USE ONLY)

SalesForce/Naviga sync

When testing MDT with Emma, an account I'm working with was showing up as being assigned to "Daniel Smith." We are guessing this is a disconnect from Salesforce, though I have assigned this account to myself on Monday, October 23rd.

Thank you for your help!

siegwerk

JENNIFER BRINK

Resolved

Hi Aleks! Salesforce does not automatically assign the sales rep in Leadworks (yet, there is an integration being laid out). So for now you would need to manually assign yourself to an account... Here is a quick video showing now to make that change. https://pmmi-org.zoom.us/rec/share/33Eq_gdaDeoLJU_NpZnuYeapKpcFaDHC2VT37BKnCS2Cns3TmIz5ZwT65P0h8gfZ.IeyDkUpeRMlm4eCR

509

10/04/23

Stephanie Haag

Minor

Leadworks

Leadworks Issue

https://cloud.pmmimediagroup.com/_/audience-network/campaign-details?cid=44757 This facebook says 0 leads but then if you click it shows three names that aren't actually supposed to be there.

Chase-Logeman

JENNIFER BRINK

Resolved

System Configuration Error

https://pmmimediagroup.atlassian.net/browse/LW-1247

510

10/25/23

Christine Smallwood

Minor

Leadworks

Leadworks Issue

Please move the 2023 Leaders Stats (Content Engagement Report) from this Leadworks account (Syntegon Packaging Technology LLC): https://engagement.pmmimediagroup.com/0a00b2d8da32be304c24819af7354e67
to this Leadworks account (Kliklok LLC, a Syntegon Company):
https://engagement.pmmimediagroup.com/ab955c6544a7035e912a6541c51634ae

In 2024, the Syntegon Content Engagement Report will go here:
https://cloud.pmmimediagroup.com/advertiser/view/id/6153
(this might change, but that is the directive I have from the client to date)

Syntegon

Dominique Carmona

Resolved

Won't Do

511

10/25/23

PATRICK YOUNG

Major

Naviga

SalesForce/Naviga sync

I'm getting an error message when creating an opp for Messer Americas.

Messer Americas

11431 Opp #

JENNIFER BRINK

Resolved

System Bug

Hi Patrick! I wasn't able to recreate the error, but i was able to add the eblast to the plan. Can you please let me know if it happens again?

Possible glitch? Couldn't recreate.

512

10/25/23

Reed Simonsis

Minor

Naviga

Missing a date/Need a date

I am not able to move the date

Please move date to first week of december. Thank you!

EPLAN

10804

72139

Dominique Carmona

Resolved

Yes

513

10/25/23

MaryAnn Coyle

Major

Naviga

Missing a date/Need a date

Client signed Order for PW Pro Package but print dates were wrong. She wants May/June and October full pages ($5000 each). Madysen deleted out the incorrect print dates but can't add back in.

STA, LLC

11406

Dominique Carmona

Resolved

Not an error

514

10/23/23

Madysen Fast

Medium

Naviga

Billing Issues

The contract price that is in the attachments does not have the same price as the overall cost in Naviga.

Aagard

11403

Dominique Carmona

Resolved

Won't Do

515

10/23/23

Lara Krieger

Medium

Product Hub

Other

We are removing two sizes of ads and need to have them removed from the Hub. Thank you.

Please remove the 1/6 and the 2/3 ads in the Show Daily book.
https://hub.pmmimediagroup.com/pack-expo-show-daily/?brand=7-c0d3cba9d9-lvrgml

N/A

Dominique Carmona

Resolved

Not an error

516

10/23/23

Kelly Greeby

Minor

Product Hub

Other

N/A

Can you please update the sales/materials close dates for Show Daily

Sales Close = 10/14
Ad Close = 10/14

Same day :)

Thanks
K

N/A

Dominique Carmona

Resolved

Not an error

517

10/19/23

Mikayala Delson

Leadworks

Other

Hexagon gained 103 leads but only received 19 clicks on their ad. Can we find the reasoning to this? Tom is requesting this is a priority. Here are the metrics from Hexagon’s recent CPG Newsletter on 10/18: · Total Send: 57,098 · Opens: 11,846 · Clicks: 96 · Clicks on the sponsor link (Hexagon): 19

Preview: https://pmg-production.s3.amazonaws.com/NL-previews/2023-CPG-Newsletter/CPG-Next-newsletter-101823.html

Hexagon

LW: 47363

Emma Satchell

Resolved

System Bug

This has been resolved

Yes

518

10/19/23

Reed Simonsis

Minor

Leadworks

SalesForce/Naviga sync

Added contact Alex Haas into salesforce. After waiting and many tries, this contact will not sync over to leadworks users. Can you help with this user sync so i can provide login credentials?

THanks!

feedscrew

Emma Satchell

Resolved

Not an error

Yes

Not sure how to fix, Reed said could wait for Monday - Emma

519

10/20/23

WENDY SAWTELL

Minor

Naviga

Other

Columbia Okura approved order number 11405, but I couldn't fill out the forms because Robotics didn't show up as an option. Can someone add it to the drop down list please? Thanks.

Columbia Okura

11405

Emma Satchell

Resolved

Billing

This has been coordinated outside of the system error doc.

Yes

This has been handled and approved by Joan. Wendy's customer will get Robotics AND another category, as robotics can not be it's own PAN for PEI category.

520

10/20/23

Lara Krieger

Minor

Product Hub

Other

Pls update the dates on this page:

https://hub.pmmimediagroup.com/pack-expo-showcase/?brand=7-c0d3cba9d9-lvrgml
Sales close should be- Sept 12th and materials Sept 19th

PACK EXPO Showcase page

Emma Satchell

Resolved

Product Update/Close Date Change

521

10/20/23

Lara Krieger

Minor

Product Hub

Other

Pls update the dates on this page:
https://hub.pmmimediagroup.com/pack-expo-east-showcase/?brand=7-c0d3cba9d9-lvrgml

Sales close for 2024 should be: 1/9 and materials due 1/12

PACK EXPO East page

Emma Satchell

Resolved

Product Update/Close Date Change

522

08/28/23

Lara Krieger

Naviga

Hi,
The OEM annual resource guide profiles are not showing up in Naviga under the winter issue of OEM.
There is only one currently listed in the system. Maybe that is right but there should be a lot more l think based on last years sales.
Thx.

JENNIFER BRINK

Resolved

Question

This legit looks like we have 1 sold. We found a hub issue and Lara will add a ticket to the doc.

523

10/11/23

Emma Satchell

Minor

Naviga

Other

Could you please create me a Naviga report? Attached are details on what is needed in the report. Please let me know if you have any questions!

n/a

JENNIFER BRINK

Resolved

Not an error

https://pmgbi.navigahub.com/v/report.html?id=4b62d07c-dd1d-490f-a30f-1713c444d83c&token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJrZXkiOiI1NzNiNGZjZS01ZTI3LTRiM2YtOTY1Ni03YTVlYjRkNmQxNGEiLCJpYXQiOjE2OTcxNDU2MzQuNzUzfQ.7gyh7MmyA_vauj0Ft1qF8iRewIkzyoG7quF6ibyFrqQ

524

08/21/23

Lara Krieger

Other

The media kit for CM+P lists the wrong date for the Nov/Dec sales close of CM+P.
It should say Oct 20th with materials due Oct 27th. It shows Oct 27th for both dates right now.
Thx
Lara

AMBER MILLER

Resolved

Product Update/Close Date Change

525

10/17/23

Lara Krieger

Medium

Naviga

Other

The print ads for C+P all pushed through except for the Nov/Dec ad and Resource Guide. Can you see why?

Econocorp

11360

76675.1

JENNIFER BRINK

Resolved

System Configuration Error

SMA and Naviga dates didn't match... they do now!

526

10/18/23

ELIZABETH TIERNEY

Major

Naviga

Rate Line Addition/Adjustment

can't add a december linkedin page because of an error. See attached.

All Packaging Machinery

11317

JENNIFER BRINK

Resolved

System Configuration Error

Fixed, you can add the date now.

527

10/14/23

Brian Gronowski

Minor

Naviga

Other

Please create a line for 6x page 1 PFW for GEA at an issue rate of $3885 net/issue

Please create a line for Craft Brew, IBC, for GEA at an issue rate of $2845 net

Both rates following historical rates with a 2024 factored rate increase.

GEA

11374

Dominique Carmona

Resolved

Product Update/Close Date Change

Based on FROR sheet: https://app.smartsheet.com/sheets/h4grP2g7G3x8jrp2Q6CQ3cWVj4Gh2phpv4Q3CpJ1?view=grid

Notes from Emma:
PFW one page can be approved, as only 3% decrease and covered by "Profood World Discounting- authorized to approve discount for PFW for sales reps trying to catch up to usual pricing. Needs to be 5% or more, if not send it to John."

Craft Brew—I do not think this can be approved, unless @Jenn Brink knows something different? The current price he has listed is a 44% decrease from what we should be charging for the Craft Brew IBC. We should send to John for approval.

528

10/14/23

Brian Gronowski

Minor

Naviga

Other

create premium position line, opp editor page, 6x PFW at a net rate of $3580/issue.

Historical rates with 2024 price increase

Munson Machinery

11376

Dominique Carmona

Resolved

Product Update/Close Date Change

Based on FROR sheet: https://app.smartsheet.com/sheets/h4grP2g7G3x8jrp2Q6CQ3cWVj4Gh2phpv4Q3CpJ1?view=grid

Notes from Emma:
This is a 8.5% decrease, so does not follow "Profood World Discounting- authorized to approve discount for PFW for sales reps trying to catch up to usual pricing. Needs to be 5% or more, if not send it to John."

We should send this to John for approval.

529

10/14/23

Brian Gronowski

Minor

Naviga

Other

Create line for 6x cover tip, PFW for VDG. All 2024 issues.

VDG

11375

Dominique Carmona

Resolved

Product Update/Close Date Change

Based on FROR sheet: https://app.smartsheet.com/sheets/h4grP2g7G3x8jrp2Q6CQ3cWVj4Gh2phpv4Q3CpJ1?view=grid

530

10/17/23

Lara Krieger

Minor

Product Hub

Product Issue

Hi,
This page has the wrong close and materials date:
https://hub.pmmimediagroup.com/contract-packaging-magazine/?brand=7-9898d682a1-bxx7v9

CM+P Nov/Dec closes on 10/27 and materials due 10/27.

CMP Page

Dominique Carmona

Resolved

Not an error

531

10/16/23

Mikayala Delson

Leadworks

Leadworks Issue

Fogg Filler's PAN campaign is not populating on their Audience Network dashboard in LW. Here is the PAN campaign:https://cloud.pmmimediagroup.com/campaign/view?id=44038

Fogg Filler

LW #44038

JENNIFER BRINK

Resolved

Not an error

I see it showing. The dates were incorrect on the Audience data, I changed the end date to 8/15/2023... I see that change show through as well.

532

10/16/23

Christy Flores

Naviga

Rate Line Addition/Adjustment

We need the line item zeroed out for this House Ad

House Ads

pmmi/101726

11379

76749

Dominique Carmona

Resolved

Not an error

533

10/14/23

Brian Gronowski

Minor

Naviga

Other

create premium position, OBC for VDG, PW on the following cycle.
Mar/Apr
Jul/Aug
Oct
Buyer's Guide

Create a second entry for VDG, OBC, Craft Brew 2024

VDG

11377

Dominique Carmona

Resolved

Product Update/Close Date Change

Based on FROR sheet: https://app.smartsheet.com/sheets/h4grP2g7G3x8jrp2Q6CQ3cWVj4Gh2phpv4Q3CpJ1?view=grid

534

10/14/23

Brian Gronowski

Minor

Naviga

Other

Please create a campaign, OEM, OBC position all issues for SEW-EURODRIVE

SEW-EURODRIVE

11373

Dominique Carmona

Resolved

Based on FROR sheet: https://app.smartsheet.com/sheets/h4grP2g7G3x8jrp2Q6CQ3cWVj4Gh2phpv4Q3CpJ1?view=grid

535

10/14/23

Brian Gronowski

Minor

Naviga

Other

Please add Cover tip, all 2024 issues for VDG

VDG

11372

Emma Satchell

Resolved

Product Update/Close Date Change

Based on FROR sheet: https://app.smartsheet.com/sheets/h4grP2g7G3x8jrp2Q6CQ3cWVj4Gh2phpv4Q3CpJ1?view=grid

Yes

536

10/13/23

Mikayala Delson

Leadworks

Leadworks Issue

Can we get Tom fully set up in Leadworks? I'm trying to add him as a rep to Hexagon's account but his name is not populating.

Tom Duggan

JENNIFER BRINK

Resolved

Not an error

He is in there... just under Thomas Duggan. If that needs to be changed, we just need to make the change in SF.

537

10/13/23

Tom Duggan

Medium

Product Hub

Other

no error

On the CPG Next product order on the hub, can you change the order of products. 1. Newsletters, 2. Digital Reports 3. Webinar. 4. Roundtable, 5. Charter. the rest of the digital product order is good at the end. thanks

Tom

n/a

Dominique Carmona

Resolved

Not an error

538

10/13/23

WENDY SAWTELL

Major

Naviga

Other

Trying to add the agency as the billing for this Ingredion plan.

Please send the invoicing to our agency – contact info below

Ashleigh Bunjes Ashleigh.Bunjes@ovaregroup.com
OvareGroup / Ad Cucina
400 West Market Street
Suite 1400
Louisville KY 40202

Ingredion

11366

JENNIFER BRINK

Resolved

User Error - Sales Rep

The agency wasn't synced to naviga. I sycned the Agency company and the contact under the Agency record. I then changed the agency on the order .

539

10/13/23

Lara Krieger

Minor

Product Hub

Other

Hi
https://hub.pmmimediagroup.com/buyers-guide-profile-categories/
The example from ISSUU is missing on the page. Can you link to:
https://issuu.com/pmmimediagroup/docs/buyer_s_guidev1_2023?fr=sYWZlYjYyNzY2Mjk

Buyer's Guide page

Dominique Carmona

Resolved

Not an error

540

10/13/23

Lara Krieger

Minor

Product Hub

Other

Hi,
Would it be possible to update this page:
https://hub.pmmimediagroup.com/leaders-in-packaging/?brand=7-9898d682a1-bxx7v9

To list "Digital online profile deadlines" above the Jan dates... it is confusing to me seeing those Jan dates and then the print dates.
Please let me know if this does not make sense.

General

Dominique Carmona

Resolved

Not an error

541

10/12/23

WENDY SAWTELL

Major

Naviga

Other

Want to send a proposal to Econocorp, but unable to add the free CPM Resource Guide that comes with the purchase of all three issues of CPM. I'm not seeing it in Naviga, so maybe it needs to be added?? Thanks.

Econocorp

11360

JENNIFER BRINK

Resolved

Not an error

I added the zeroed out line. I will work with Emma on how we want to handle this morning forward.

542

10/12/23

Mikayala Delson

Naviga

Billing Issues

This June invoice is wrong, it should be $2125 per signed contract attached. My guess this happened when we migrated from a quarter page to a third page. Can you adjust on your end and send Brian an updated invoice?

Cleveland Gear

9288

JENNIFER BRINK

Resolved

Billing

Credit is there!

543

10/12/23

Mikayala Delson

Naviga

Billing Issues

Can we get this invoice adjusted please? VDG's has it listed at $3,800 but the invoice they received has it listed at $3,915.

VDG

9919

JENNIFER BRINK

Resolved

Billing

544

10/11/23

Christy Flores

Naviga

Rate Line Addition/Adjustment

We need the line item zeroed out for this House Ad

House Ad

PMG/107371

10287

76524

Dominique Carmona

Resolved

Not an error

545

10/11/23

LEO GUENTHER

Major

Naviga

Notification Issue

Two Issues, Can not Add the CM&P Resource Guide. Also no option to choose PFW Newsletter dates.

Heat and Control

11282

Two Issues

JENNIFER BRINK

Resolved

System Configuration Error

Hi Leo! I have added the Resource Guide to your plan and you should be able to add PFW NLs now.

546

10/11/23

WENDY SAWTELL

Minor

Naviga

Other

Lenze has FROR for page 3 in the Spring issue of OEM and I couldn't add it to their plan. Can someone do it for me? Thanks.

Lenze

11162

JENNIFER BRINK

Resolved

Not an error

Done!

547

10/11/23

WENDY SAWTELL

Medium

Naviga

Other

Econocorp has FROR for 1/2 page on TOC, but when I tried to add it to their plan, I got the error meesage below. Can someone add it for me? Thanks.

Econocorp

11360

JENNIFER BRINK

Resolved

Not an error

Added! Just a heads up, we have the FROR intentionally blocked so they aren't accidentally added to a plan. So feel free to reach out to us to release them when you are ready to send the advertiser their proposal.

548

10/11/23

WENDY SAWTELL

Minor

Naviga

Other

I forgot to select page 3 for the Craft Brewing Supplement on their plan and they already approved it. Can someone change it for me please? Thanks.

American Film & Machinery

11090

JENNIFER BRINK

Resolved

Not an error

updated!

549

10/10/23

Jen Krepelka

Product Hub

Other

Could you please update the pricing info for Custom Research for all brands to say "Starting at $15K"

Emma Satchell

Resolved

Product Update/Close Date Change

Request completed

550

10/10/23

WENDY SAWTELL

Major

Naviga

Other

Added a few print ads to a PFW Leaders program but having a tough time changing dates. Also need price adjustments. I'd like the four ads in Feb, April, June and December and each print ad priced at $2,950 please. Thanks!

Sterling

11354

JENNIFER BRINK

Resolved

Product Update/Close Date Change

Done! Prices updated and dates moved.

551

09/28/23

WENDY SAWTELL

Critical

Naviga

Other

There are no LinkedIn dates available in November and December and I'd like to change the date to ID Technology's plan and put one in December. I'm trying to nail down her three plans today if possible. Last available date in 9/27 and I know they won't be there before the show. LIne item is 75904. Thanks.

ID Technology

Dominique Carmona

Resolved

Not an error

552

10/09/23

Kim Overstreet

Medium

Naviga

Other

Per Dave Newcorn, please remove the Feb. 20, 2024 PW webinar: Innovations Roundup: Machinery Trends for 2024
We are using the date for a new digital event, if you are able to keep it bookmarked for that. More info to come asap.

This webinar title should be removed from any other sales material too. Thanks!

Webinar

JENNIFER BRINK

Resolved

Looks like Kim is requesting marketing collateral changes via this sheet, so please make sure to inform her that she needs to email marketing with the request. - Emma

553

10/09/23

WENDY SAWTELL

Minor

MDT (WENDY USE ONLY)

Other

Sorry if this is a repeat, but the link in media discovery toll for the PW Newsletter doesn't go to the page in the hub. See attached MDT plan. Thanks.

PS. Might want to check the beta version too.

Formost

Emma Satchell

Resolved

System Configuration Error

This has been updated and should be reflected in MDT first thing tomorrow morning. Thank you for catching this, Wendy!

Yes

554

10/09/23

MaryAnn Coyle

Medium

Naviga

Product Issue

I thought OEM Premium package is 4200 nm/3780 member but in Naviga it comes up at a higher rate. Should I add this to price adjustment form?

Encoder

11283

JENNIFER BRINK

Resolved

Question

The prices in the packages are correct. They are based off of the print ad sizes.

555

10/05/23

Emma Satchell

Major

Naviga

Material Submission Issue

This is for Tom Duggan (me), approved by Emma.

a last minute order request by Hexagon. Material is coming in a day late for the 10/18 CPG Next Newsletter.

Client sent me the material knowing they had to rush. I will send material to Mikayla via email to upload into ebuilder and put in the order now.

Hexagon

Madysen Fast

Resolved

Madysen and Mikayla hopped on a call with Tom.

556

10/06/23

Riley Phoenix

Leadworks

Leadworks Issue

Unable to login to LW. I logged out in order to test a client's login, but now I'm unable to log back into my own account. I've changed the password, I've had Reed change the password, and still I get "Incorrect username and/or password".

N/A

JENNIFER BRINK

Resolved

Not an error

Riley is back in!

557

LEO GUENTHER

Major

Naviga

Other

I was told that Label-aire has FROR for Masthead Jan, May, Sept and Nov. I tried to add to Naviga and got error

Cant Add Position

Label-aire

11321

JENNIFER BRINK

Resolved

Not an error

Hi Leo! We have FROR items on hold until the rep reaches out to us for release. I have added these ads to you Label-Aire plan.

558

10/04/23

Madysen Fast

Leadworks

Leadworks Issue

Nothing is loading when I click on Content Engagement reports, but it works for other clients.

VISIOTT TRACEABILITY SOLUTIONS

JENNIFER BRINK

Resolved

User Error - CST

There was a letter missing in the long base code. its there now

559

10/04/23

Christy Flores

Naviga

Rate Line Addition/Adjustment

We need the line item zeroed out for this House Ad

House Ads

pmmi/101726

10673

Dominique Carmona

Resolved

560

10/03/23

Emma Satchell

Medium

Naviga

Rate Line Addition/Adjustment

Please help Wendy figure out what campaign she wants her FROR Page 5 added to, belonging to ID Technology, for the issues of August + October + Buyer's Guide.

I added the other months to her leaders plans, which are confirmed, but there weren't enough spots for each of those additional months. Please notify both Lara and myself when this is complete.

Wendy's ID Technology

Dominique Carmona

Resolved

Not an error

561

10/02/23

WENDY SAWTELL

Minor

MDT (WENDY USE ONLY)

Other

Links for Facebook don't go to the correct pages in the Hub. 404 Error message. Thanks.

Dominique Carmona

Resolved

Not an error

562

09/28/23

WENDY SAWTELL

Minor

MDT (WENDY USE ONLY)

Other

Hi- The links from PW Newsletters and PW Beta Newsletters in MDT, do not connect to the pages in the hub and takes to the home page. Thanks.

Wendy

Sleeve Seal

Dominique Carmona

Resolved

563

09/28/23

Lara Krieger

Product Hub

Please update this page with the sales and material due date:
https://hub.pmmimediagroup.com/pack-expo-facilities-and-infrastructure-directory/?brand=7-c0d3cba9d9-lvrgml

Sales close- 9/12
Materials close- 9/19

Dominique Carmona

Resolved

564

09/28/23

WENDY SAWTELL

Critical

Naviga

Need to move the date

Greydon is buying the intro leaders package for PW and I need their print ad to be placed on the November/December issue please. I get an error message when I try to delete and add the new date. Trying to get these plans for Pro Mach approved today. Thanks.

Greydon

11261

Dominique Carmona

Resolved

565

09/27/23

Brian Gronowski

Major

Naviga

Rate Line Addition/Adjustment

The 3rd party banner ad rates for PFW are wrong in Naviga and MDT. All other brands are at 52/M while PFW is at 75/M

ALL

JENNIFER BRINK

Resolved

Fixed in naviga. MDT will reflect the price after the overnight sync.

566

09/26/23

Christy Flores

Naviga

Rate Line Addition/Adjustment

We need the line item zeroed out for this House Ad

House Ads

PMG/107371

10287

75657

Dominique Carmona

Resolved

567

09/25/23

Lara Krieger

Product Hub

The date of 2024 on this page is wrong.. should be 2025 everywhere you have 2024.
https://hub.pmmimediagroup.com/leaders-in-packaging/?brand=7-9898d682a1-bxx7v9

Thx
Lara

Dominique Carmona

Resolved

Not an error

568

09/26/23

Mikayala Delson

Leadworks

Leadworks Issue

This advertiser's engagement report is not populating in LW.

Big-D Construction

Engagement Report

JENNIFER BRINK

Resolved

User Error - CST

The Long and Short base ids were missing from their LW profile. I have added them and the report is now populating.

569

09/19/23

Kelly Greeby

Medium

Product Hub

Other

Can we please make sure the "Contact Sales" button on the Hub goes to John Schrei's email and not Wendy's

Dominique Carmona

Resolved

Not an error

Request to change email address has been sent to Zesty Rep

570

09/22/23

Christy Flores

Naviga

Rate Line Addition/Adjustment

We need the line item zeroed out for this House Ad

House Ad

PMG/107371

10287

75515

JENNIFER BRINK

Resolved

571

09/18/23

Madysen Fast

Naviga

Need to move the date

Please delete this line ID, it was complimentary and they are moving dates.

Addicted Beauty

10590

70648

Dominique Carmona

Resolved

Not an error

572

09/25/23

Lara Krieger

Naviga

Product Issue

Multiple entries showing for a half horizontal ad

Columbia Machine

11095

74201.1

JENNIFER BRINK

Resolved

User Error - Sales Rep

Wendy booked all 4 ads in Feb. Madysen will need to work with Wendy to update

573

09/21/23

Lara Krieger

Naviga

Some items appear to not be hooked up to the PW Oct issue.
Campaign- 10023- Reed deleted this item, they moved out of Oct but still remain.
Campaign- 10083- This was a pick up in SMA and did not turn green in Naviga.

Dominique Carmona

Resolved

574

09/19/23

LEO GUENTHER

Minor

Other

SalesForce/Naviga sync

I cannot change the company name as I inputed it wrong. Needs to be turn SiGnal not Turn Sigal

Turn Signal

Dominique Carmona

Resolved

Not an error

575

09/18/23

Lara Krieger

Naviga

Can the test company line items be removed from the Feb PW print issue?

Dominique Carmona

Resolved

Not an error

576

09/13/23

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

Can we change this PFW Video eblast to a PFW Product Update eblast? I don't want to delete it and lose the date. Thanks!

Atkore

10177

JENNIFER BRINK

Resolved

Product Update/Close Date Change

Done

577

09/20/23

Lara Krieger

Product Hub

Please update the following dates that needed to be modified on the hub and in Naviga. l have asked Amber to update Editorial Cals:

PW Buyer’s Guide:
Sales Close- Oct 7th
Materials due- Oct 14th

ProFood World reg issues and Showcase:
Feb Issue- Sales- 01/19/24 Materials- 01/26/24
April Issue- Sales- 03/07/24 Materials- 03/14/24
June Issue- Sales- 05/09/24 Materials- 05/16/24
August Issue- Sales- 07/08/24 Materials- 07/15/24
October Issue- Sales 9/5/24 Materials- 9/12/24
December Issue- Sales- 10/25/24 Materials-11/01/24

PACK EXPO Processing Zone Showcase:
Sales Close- 09/05/24 Materials- 09/12/24

Dominique Carmona

Resolved

Not an error

578

09/08/23

John Schrei

Medium

Naviga

Other

I need an Informer report that provides me a revenue breakout by Brand, by Month and LOB (line of business) by Sales Rep for 2022 and 2023.

I need a report that provides me a revenue breakout by Brand, by Month and LOB (line of business), by Sales Rep for 2022 and 2023.

Not applicable

JENNIFER BRINK

Resolved

Not an error

579

09/19/23

Lara Krieger

Product Hub

Dates for ProFood World Showcase:
Sales close- 9/5
Materials due- 9/12

Dominique Carmona

Resolved

580

09/19/23

Kelly Greeby

Minor

Product Hub

Other

hello, we need to remove all the links to the smartsheet forms on the sales tabs for the targeted direct mail product pages.

https://hub.pmmimediagroup.com/pack-expo-targeted-direct-mail/?brand=7-c0d3cba9d9-lvrgml

https://hub.pmmimediagroup.com/targeted-direct-mail/?brand=7-9898d682a1-bxx7v9

Dominique Carmona

Resolved

581

09/14/23

Lara Krieger

Minor

Product Hub

Other

File attached with dates

2024 ProFood World print dates

Dominique Carmona

Resolved

582

09/14/23

Lara Krieger

Minor

Product Hub

Other

Attaching a file with the dates

2024 Packaging World print dates

Dominique Carmona

Resolved

583

09/14/23

Lara Krieger

Minor

Naviga

Other

File attached with dates

2024 OEM print dates

Dominique Carmona

Resolved

584

09/14/23

Lara Krieger

Minor

Product Hub

Other

File attached

2024 HCP print dates

Dominique Carmona

Resolved

585

09/14/23

Lara Krieger

Minor

Product Hub

Other

File attached with dates

2024 CM+Pprint dates

Dominique Carmona

Resolved

586

09/14/23

Lara Krieger

Minor

Product Hub

Other

File attached

2024 WIPP print dates

Dominique Carmona

Resolved

587

09/05/23

Brian Gronowski

Minor

Naviga

Feature Request

n

We do not have the ability to add LIP (PFW) categories to a naviga plan. the option does not exist.

We can add in notes section for the time being. Not sure if this impacts PW or other brands

FoodSafe Drains

11172

JENNIFER BRINK

Resolved

588

09/05/23

Kim Overstreet

Minor

Naviga

Other

I need a report that shows EBA revenue to-date. Video: Package This and Sustainable Packaging Explained videos fulfilled. Webinar and PAN. Thanks!

EBA

All EBA Revenue

JENNIFER BRINK

Resolved

Question

Kim approved the updated report.

sent an update informer report to Kim. Waiting for her to approve - Jenn

589

09/05/23

Mikayala Delson

Leadworks

Template Issue

In the Engagement Report for FoodSafe Drains in LW, there are PW metrics underneath the Category. FoodSafe only has PFW Leaders. Do you know why PW is listed here? https://engagement.pmmimediagroup.com/259024a4a42259cc9423f7fa58561df3

FoodSafe Drains

JENNIFER BRINK

Resolved

Not an error

P1 answer: Here is their engagement report from January to May 2023
https://engagement.pmmimediagroup.com/259024a4a42259cc9423f7fa58561df3?end=2023-05

Here is their engagement report from June to December 2023
https://engagement.pmmimediagroup.com/259024a4a42259cc9423f7fa58561df3?start=2023-06

Here is their engagement report for May 2023
https://engagement.pmmimediagroup.com/259024a4a42259cc9423f7fa58561df3?start=2023-05&end=2023-05

It looks like at some point the company might have been scheduled/assigned to Leaders 2023 on Pack World and as such has impression data available for that time. This doesn’t appear to be the case past May (hence June to December 2023 only show ProFood World categories) so these were likely removed at some point during May or prior.

Let us know if there are any further questions or issues regarding this or if you come across any other examples you’re questioning.

https://trello.com/c/PAwzf0AL/643-leaders-data-question

590

09/05/23

WENDY SAWTELL

Minor

Naviga

Other

Trying to change billing type to Flexible, but get an error (see attached screenshot). Thanks.

Piab

10935

JENNIFER BRINK

Resolved

System Bug

The system was looking for a GL code. Since our GLs live on the product level and there wasn't a product on the campaign, the system was throwing the error. Naviga is sending this to development, but the work around is to add any line item to the plan and then change the campaign type.

591

09/06/23

Mikayala Delson

Leadworks

Leadworks Issue

This 10/4 standard eblast is not being pushed to Leadworks. Should I manually create the campaign?

https://pmg.navigahub.com/EW/PMG/ad/pw/edit_campaign_line?ID=100749&l=72766.1&c=10937

Regal Rexnord Corporation

10937

72766.1

JENNIFER BRINK

Resolved

User Error - CST

The eblast is under the correct client: https://cloud.pmmimediagroup.com/campaign/view/id/45538

592

08/21/23

Lara Krieger

Product Hub

The following ad shapes should be the only ones running in 2024 for HCP, please update the hub for 2024 issues when ready.
Attaching specs that show what is running.

Dominique Carmona

Resolved

Not an error

Awaiting new specs from Lara, should be in by Wednesday 9/6

593

08/21/23

Lara Krieger

Product Hub

The following ad shapes should be the only ones running in 2024 for CM+P please update the hub for 2024 issues when ready.
Attaching specs that show what is running.

Dominique Carmona

Resolved

Not an error

Awaiting new specs from Lara, should be in by Wednesday 9/6

594

09/05/23

WENDY SAWTELL

Minor

Naviga

Other

Need to move the May/June issue to the July/August issue for Nercon and MCE. Wish I could do it, but I get an error message. Thanks.

Nercon/MCE

campaign numbers 11166 and 11167

JENNIFER BRINK

Resolved

Not an error

Done

595

09/06/23

WENDY SAWTELL

Major

Naviga

Other

For Leaders in Processing, there's no 1/2 horizontal option and two 1/2 vertical options if one of them can be changed to horizontal. See screenshot. Thanks.

JENNIFER BRINK

Resolved

System Configuration Error

The name wasn't updated, but the package

596

09/05/23

Bea Greany

BASE/Websites

Base/Website Issue

Kristin Longnecker reported receiving a 500: Sever Error message when clicking the audience banner link in the Friday, Sep 8 PW End-of-Line Strategies newsletter. I checked other PW subscription banner links as well as a selection of HCP and PFW subscription banner links. HCP & PFW are working, PW links are generating a landing page error message.

all newsletter subscription banners run through NativeX. Here is the PW EOL Strategies NL subscription banner NativeX campaign link: https://pmmi.native-x.parameter1.com/app/campaign/62416c61054ac1000189c961

In House

PW audience subscription renewal campaigns - NativeX

https://pmmi.dragonforms.com/PPWrenew?r=@{encrypted_customer_id}@&pk=PW_NL_BANNER

JENNIFER BRINK

Resolved

System Bug

Per Lauren - It was an Omeda Glitch. The link is working as intended now.

597

09/05/23

Mikayala Delson

Leadworks

Template Issue

I send the client his username and password but when we tested the username listed in LW it says the following error: Could not find user CHenneghan

Here are the login credentials we tried to use: Username: CHenneghan Password: CHenneghanChangeMe23!

Camfil APC

Dominique Carmona

Resolved

User Error - Client

598

09/05/23

Christy Flores

Naviga

Rate Line Addition/Adjustment

We need the line item zeroed out for this House Ad

House Ads

pmmi/101726

11177

44885, 74886, 74898, 74899, 74907, 74908, 74909, 74910, 74918, 74919, 74921, 74922, 74923, 74924

Dominique Carmona

Resolved

Not an error

599

08/16/23

Bea Greany

Product Hub

Product Issue

Supplied HTML specs are outdated. I'd like to get rid of all the blue boxes in favor or a format that is easier to maintain. https://hub.pmmimediagroup.com/eblasts/?brand=7-9898d682a1-bxx7v9&tab=specs

On this page, https://hub.pmmimediagroup.com/supplied-html-eblasts-special-requirements/ the sample eblast needs to be updated with a newer sample.

EBlasts - SPECS

n/a

Dominique Carmona

Resolved

Not an error

Bea provided specs to update.

600

09/04/23

Bea Greany

Naviga

Rate Line Addition/Adjustment

please zero out all charges in this house ad campaign.

PMG 107371

10287

74806

Dominique Carmona

Resolved

Not an error

601

08/11/23

Reed Simonsis

Omeda

Other

client informed us that when clicking on their eblast CTA "watch video" of their 8/11 eblast, it brings them to the attached error.

Please let me know if i need to go back to the client on any questions on this. Thanks!

key technology

10306

69376

JENNIFER BRINK

Resolved

Won't Do

The links were functioning for everyone internally I asked to test.

602

08/24/23

MATTHEW REYNOLDS

BASE/Websites

This article, https://www.packworld.com/machinery/robotics/article/22866401/pharmaceutical-industry-enlists-packaging-robotics

And many other like it, have various different scheduled dates. New items aren't bumping this existing item off the top-spot of the home page because the last or latest scheduled date is far in the future (or something to that effect).

Thanks,
Matt

Can there be a guidance on how to schedule posts so that this doesn't happen?

JENNIFER BRINK

Resolved

Not an error

This isn't an error or system failure, but we are talking to base to see if this is something we can address/fix on a more permanent basis.

603

08/30/23

Kelly Greeby

Medium

BASE/Websites

Base/Website Issue

Hi, we need the logo on CPG Next and Mundo updated as soon as possible. Like this week if at all possible.

We have registered these so we need the logos that have TM in place on the sites.

JENNIFER BRINK

Resolved

Not an error

Logos have been updated. You may have to clear your cookies/cache for the sites to see them, but I confirmed they are there.

https://trello.com/c/hf5NzomL/640-logo-updates-for-cpg-next-and-mundo-sites

604

08/31/23

WENDY SAWTELL

Minor

Naviga

Other

These three companies get page 5, but I can't add the new page 5 line items because these are leaders packages. I looked at Emma's instructions on how to add, but I don't have the option to edit.

ID Tech/Panther/EPI

11150, 11151, 11151

JENNIFER BRINK

Resolved

Billing

These have been adjusted/added as Page 5 lines. Please note, I pulled them off our hold account for FROR inventory, so please make sure the clients approve asap.

605

08/30/23

Mikayala Delson

Leadworks

Leadworks Issue

A Leadwork auto notification was sent to this client saying it was from Brian. It is a notification regarding a campaign all the way from 2019. Can we investigate why these emails are being sent to the client for really old campaigns? See screenshot attached:

Dynamic Conveyor Corporation

JENNIFER BRINK

Resolved

Not an error

This was a legit lead

606

08/30/23

Lara Krieger

Naviga

Speciality Equipment has run in all 3 issues of CM+P and they should receive a resource guide profile, that is not listed in Naviga and not in SMA.
Can someone check pls.
Lara

JENNIFER BRINK

Resolved

Product Update/Close Date Change

i added the guide.

607

08/29/23

Lara Krieger

Naviga

Change date for Nov/Dec issue of PW. Have right now the date is 11/1, we think it should be listed as 12/1 in Naviga due to the in home start dates when clients will receive the issue.
Can this be updated?

JENNIFER BRINK

Resolved

Won't Do

Since the material/close dates are in Oct. we will keep the Nov date to match 2023

608

08/29/23

Christy Flores

Naviga

Rate Line Addition/Adjustment

We need the line item zeroed out for this House Ad

House Ads

pmmi/101726

10196

74641

JENNIFER BRINK

Resolved

Billing

609

08/29/23

Christy Flores

Naviga

Rate Line Addition/Adjustment

We need the line item zeroed out for this House Ad

House Ads

pmmi/101726

10255

74640

JENNIFER BRINK

Resolved

Billing

610

08/29/23

Jen Krepelka

Medium

Other

Billing Issues

Naviga and the Hub.

Can we update the price for 2024 for the Product Reference Guide (https://hub.pmmimediagroup.com/product-reference-guide/?brand=7-f890d4e5f4-g3qt0d) to $5,650

This is different from the request I put in this morning. I still want those updates made just note the price change for 2024 in this request.

Dominique Carmona

Resolved

Not an error

611

08/29/23

Natalie Camacho

Omeda

Other

None.

Hello, can you verify if I have set up an account for parameter 1. If so, can you help me reset the password. if not, would you please be able to set up an account. Thanks.

PMMI

JENNIFER BRINK

Resolved

Not an error

Natalie is looking for a login to idenityX. Bea will provide access.

612

08/29/23

Jen Krepelka

Major

Product Hub

Product Issue

We need the price updated for this product in the Hub: https://hub.pmmimediagroup.com/product-reference-guide/?brand=7-f890d4e5f4-g3qt0d

2023 - $4800
2024 - $4950

We also need close dates added...

Ad close- Oct 25th
Materials due- Nov 1st

Dominique Carmona

Resolved

613

08/28/23

Lara Krieger

Product Hub

This page needs to have the price updated to $4800 from $4500.
It needs a related link as well to reference.
Spoke with Jenn and she ok'd this.
Lara

Dominique Carmona

Resolved

Won't Do

614

08/29/23

Reed Simonsis

Naviga

Rate Line Addition/Adjustment

Kelly approved a last minute eblast purchase for 9/7 but the line is not open.

Please change the date to 9/7 and the product type to an event eblast if possible. If you cannot change the eblast type then it should be fine as is. Date is the important part as i can change template on back end. Thank you!

Trinity Packaging Supply

11149

74638

JENNIFER BRINK

Resolved

Moving Date

updated the date. there isn't an event line.

615

08/29/23

Christy Flores

Leadworks

Leadworks Issue

Campaigns were created in Naviga last week but have still not shown up in leadworks

PMG/107371

11107

74326, 74327, 74328

JENNIFER BRINK

Resolved

Not an error

Leadworks campaigns will not kick out until the campaign is in confirmed status. The campaign is still in R3

616

08/28/23

Stephanie Haag

Critical

Leadworks

Leadworks Issue

When viewing the proof and trying to click the links they are taking forever to load, not loading, or finally loading to a 504 error page. The link itself works from the client when just put into a browser.

https://cloud.pmmimediagroup.com/_/campaigns/44803/ads-edit
https://cloud.pmmimediagroup.com/_/campaigns/46125/render-email?showDefaultAds=false

Graphic Packaging International, Weima

JENNIFER BRINK

Resolved

System Configuration Error

This should be fixed. Yevgeny put in a temporary fix and will look for a permanent fix and apply asap.

Yes

617

08/28/23

Lara Krieger

Product Hub

https://hub.pmmimediagroup.com/product-reference-guide/?brand=7-f890d4e5f4-g3qt0d
Can we please list my name here and remove George.
Thx.

Dominique Carmona

Resolved

Not an error

618

08/25/23

Madysen Fast

Product Hub

Product Issue

The specs for facebook posts need to include that youtube links are NOT allowed.

N/A

Dominique Carmona

Resolved

Not an error

619

08/28/23

Reed Simonsis

Leadworks

Other

Links are opening slow from prospector. Possibly lower lead count?

Please help and fix any issues there may be with links on this send.

Vac-U-Max

9717

61739

JENNIFER BRINK

Resolved

System Bug

We have fixed the prospector issue. The lead count reflects what is in Omeda, so we will watch it the next few days to determine if it under performed.

620

08/27/23

Courtney Nichols

Naviga

Need to move the date

see notes

HI Jenn - this start date should be 9/8 - the campaign is supposed to run simultaneously with the 9/8 Facebook campaign. When Liz sold this, the 9/8 HCP date in Naviga had just been blacked out and there was a chatter exchange with Dominique that I think was taken off line and long story short, since it's an HCP campaign and FB went through it was decided that the LI 9/8 date could stick. Sorry, I'm fuzzy on the details but you can reach out to Liz this week in my absence if necessary. Anyway, can you please change the 9/1 LI o 9/8. I want to make sure it doesn't launch on 9/1 - I'm out this week. Thank you.

Selig

9658

72498

JENNIFER BRINK

Resolved

Moving Date

Moved.

621

08/24/23

cfranko@pmmimediagroup.com

BASE/Websites

Other

Copy error

Please capitalize the "c" in community located at the footer of the CPG Next website. See attached screenshot.

CPG Next

Emma Satchell

Resolved

Updated!

Ticket placed in Trello: https://trello.com/c/a16hc0Ad

622

08/23/23

Madysen Fast

Minor

BASE/Websites

Base/Website Issue

I need my login for Base/Mundo Base reset.

N/A

JENNIFER BRINK

Resolved

Not an error

623

08/24/23

PATRICK YOUNG

Critical

Naviga

Other

The PFW Leaders print profile page needs to be moved/changed to February.

Acrison, Inc

11124

74458

JENNIFER BRINK

Resolved

User Error - Sales Rep

Fixed

624

08/23/23

Christine Smallwood

Minor

Naviga

Other

Attempting to add an OEM LinkedIn campaign to Naviga 11129; error message received that the 9/15 date closed on 3/8 (please see attached); this is "minor" since we're at the end of day; however if this could be fixed before lunch on 8/24, that would enable me to get a proposal to the cilent who is ready to sign. Thx!

AutomationDirect

11129

OEM LinkedIn

JENNIFER BRINK

Resolved

Product Update/Close Date Change

The line item has been added to the plan.

625

08/23/23

Lara Krieger

Product Hub

https://hub.pmmimediagroup.com/pmmi-pmg-contacts/
This page is very outdated... with a lot of folks who are no longer with PMMI listed.
George, Jeremy, Laura Clairmont... can it be updated?

Dominique Carmona

Resolved

Awaiting Marketing to update the page

626

08/23/23

WENDY SAWTELL

Major

Naviga

Other

I'm not seeing Mundo Leaders in Media Discovery Tool (except for the Digital only version), so that tells me it isn't in Naviga yet. Can someone let me know when it will be added? I need to add a Pro version to Festo's MDT plan for a call tomorrow around noon. Thanks.

Added a package level line for MDT use only.

Festo

JENNIFER BRINK

Resolved

Product Update/Close Date Change

627

08/23/23

Jen Krepelka

Product Hub

Product Issue

Could you add this line to all PAN Facebook Sponsored Posts and Video products in the hub. "Your campaign will run across all Meta channels – Facebook and Instagram." Could be on the details or overview tab. Please read the description and insert it in a place that seems logical.

Dominique Carmona

Resolved

628

08/22/23

Christy Flores

Naviga

Rate Line Addition/Adjustment

We need the line item zeroed out for this House Ad

House Ads

PMG/107371

11107

74403

JENNIFER BRINK

Resolved

Billing

Done

629

08/23/23

PATRICK YOUNG

Major

Naviga

Other

How do I enter a 1/2 page H PFW Leaders Program in Naviga? I'm not seeing that as an option. I need to get this order confirmed and sent over to the client for approval.

Acrison, Inc

Naviga Proposal # 11124

JENNIFER BRINK

Resolved

System Configuration Error

We didn't add in the 1/2 page packages. The packages are now available to the reps.

Yes

630

08/22/23

LEO GUENTHER

Major

Naviga

Notification Issue

Naviga says the issue is closed. I can still get an ad in.

Quadrel

11119

JENNIFER BRINK

Resolved

Product Update/Close Date Change

Added and adjusted by Madysen

631

08/22/23

Christy Flores

Naviga

Rate Line Addition/Adjustment

We need the line item zeroed out for this House Ad

House Ads

pmmi/101726

10974

74402

JENNIFER BRINK

Resolved

Billing

Done

632

08/21/23

Lara Krieger

Product Hub

Women in Packaging page on hub lists the wrong month for the polybag.
Should be polybagged with PW Sept NOT July.
https://hub.pmmimediagroup.com/women-in-packaging-supplement/?brand=7-9898d682a1-bxx7v9

Thx.

Dominique Carmona

Resolved

633

08/16/23

Bea Greany

Naviga

Other

PW Sep full-page print was added to this campaign to promote PELV 2023, however they learned the publication will not be available until after PELV, therefore they decided to run a PXE 2024 ad. I'd like to correctly account for the ad by removing this line item and adding it to the PMMI PXE 2024 attendee registration campaign – which needs to be created in Naviga.

Advertiser decided to change the topic of the Sep PW print ad from PELV 2023 to PXE 2024. I did not delete the line item because the PXE 2024 print ad was provided to and placed by Lara in PW Sep.

101726 PMMI

10473 https://pmg.navigahub.com/EW/PMG/ad/campaign_details?ID=10473

71876

JENNIFER BRINK

Resolved

Billing

Putting this on hold until Lara gets back from vacation. Will have her adjust it on Monday. Hey Bea. this has been moved to plan 11116. I sent the plan ID to Christy... is there somewhere else this should be noted?

634

08/18/23

Christy Flores

Naviga

Missing a date/Need a date

Trying to create a Native campaign to begin running Aug 21, however Aug is not a selection under the campaign start date.

Can't manually type in the Aug date either. It automatically changes to 9/1/23. See image for the options I'm shown.

PMG/107371

11107

JENNIFER BRINK

Resolved

User Error - CST

The ad has been added. The campaign start date was 8/16. I moved it to 8/1 and I was then able to add the ad. Please review and let me know if anything needs to be adjusted.

635

08/18/23

Christy Flores

Naviga

Rate Line Addition/Adjustment

We need the line item zeroed out for this House Ad

House Ads

PMG/107371

11107

74326, 74327, 74328

JENNIFER BRINK

Resolved

Done

636

08/17/23

Stephanie Haag

Medium

Leadworks

Leadworks Issue

the images from the banners are not pulling over and the numbers for the clicks and impressions is completely different in the audience network view than what I have added.

https://cloud.pmmimediagroup.com/_/audience-network/add-data?cid=42163
https://cloud.pmmimediagroup.com/_/audience-network/campaign-details?cid=34455

Best Code

JENNIFER BRINK

Resolved

User Error - CST

The two links are for two different campaigns. I clicked save on the 2023 campaign and they are now both showing on the audience network screen. Everything appears as they should.

637

07/25/23

Madysen Fast

Other

I am trying to pull metrics from National Bulks leaders banners, but adaptive will not load to pull metrics from May, and then from June.

National Bulk Equipment, Leaders Banners

PW_64009_National_Bulk_Leaders_BulkHandlFillEquip_010123_thru_123123

JENNIFER BRINK

Resolved

System Bug

AdDaptive was able to fix the reporting

Working with Omar to figure out why the reporting isn't reflecting the activity AdDaptive shows is happening on the main order dash. I have nudge Omar again to see if he has any information. We have moved this campaign into StackAdapt so we can still provide impressions.

638

07/24/23

Reed Simonsis

Leadworks

Leadworks Issue

When a old order recieves a lead, the sales rep is not adjusted to currently sales rep despite the order being updated.

Please update sales reps for previous send when possible

Fristam Pumps

N/A

N/a

JENNIFER BRINK

Resolved

If a rep is made in active, the reps is not removed from all old sends and replaced with the rep at the advertiser level.

https://pmmimediagroup.atlassian.net/browse/LW-1182

639

07/17/23

Courtney Nichols

Leadworks

Leadworks Issue

N/A

Hello, can we please add the Notify Sales Rep / Notify Advertiser buttons to the 3rd Party Banner and 3rd Party Pre-roll campaigns in Leadworks? No immediate urgency but let me know what is doable.

All

JENNIFER BRINK

Resolved

https://pmmimediagroup.atlassian.net/browse/LW-1177

640

08/10/23

David Newcorn

Minor

Naviga

Reporting Issue

Please create a new informer report modeled on the existing informer reports for Newcorn, but with a subset of the reports. See notes.

YTD Sales Rep by Month

YTD Sales Rep by Brand

YTD Sales Rep by Ad Type (new report)

YTD PE Major Products (only Game Plan, Showcase, Second Look, Show Daily, Processing Showcase, F&I Directory)

n/a

JENNIFER BRINK

Resolved

Not an error

641

08/16/23

Christy Flores

Naviga

Rate Line Addition/Adjustment

We need the line item zeroed out for this House Ad

House Ads

PMG/107371

11107

74305

JENNIFER BRINK

Resolved

Billing

Done

642

08/16/23

Mikayala Delson

Leadworks

Template Issue

Urschel's Second Look is approved but is still appearing under the Pending Ads view and the proof status says Not Started. Can we move it to the approved ads?

https://adbuilder.pmmimediagroup.com/secondLook/811

Urschel

Second Look

Dominique Carmona

Resolved

Won't Do

643

08/15/23

Mikayala Delson

Leadworks

Rate Line Addition/Adjustment

I was trying to add Viking's 2 Second Look categories to Media Planner but accidentally created 2 Game Plan categories. Can I have the Game Plan categories deleted? I didn't see an option to delete them in MP: https://cloud.pmmimediagroup.com/mediaPlanner/orders/mediaPlan/id/13204

Viking Masek Global Packaging Technologies

Dominique Carmona

Resolved

Won't Do

644

08/13/23

David Newcorn

Medium

Naviga

Reporting Issue

Need a report that returns a list of accounts with non-AW items sold by Powers and Belisle. Can be Naviga or Salesforce. Need a separate report that returns a list of accounts with items sold by Roxsy. Place in Exec reports > Newcorn > 2023 folder.

n/a

JENNIFER BRINK

Resolved

Not an error

Waiting for Dave's feed back.

645

08/14/23

Brian Gronowski

Critical

Naviga

Missing a date/Need a date

I received an approval to sell an ad in PW September and need it opened with a new closing date of 8/15

International Molded Fiber Association

11081

JENNIFER BRINK

Resolved

646

08/14/23

Christy Flores

Naviga

Rate Line Addition/Adjustment

We need the line item zeroed out for this House Ad

House Ads

PMG/107371

10287

74093

JENNIFER BRINK

Resolved

Not an error

647

08/11/23

Christy Flores

Naviga

Rate Line Addition/Adjustment

We need these line items zeroed out for these House Ads

House Ads

PMG/107371

10606

74014, 74015

Dominique Carmona

Resolved

Not an error

648

08/10/23

Reed Simonsis

BASE/Websites

Base/Website Issue

framing of head for first person cut off

TNA north america

JENNIFER BRINK

Resolved

Won't Do

This is a system limitation... can't change

649

08/09/23

Mikayala Delson

Leadworks

Leadworks Issue

Is it possible to reclassify McCownGordon and Barry-Wehmiller Design Group, Inc. under the Suppliers list? They are currently under End Users. Here is the Scout view:https://converge.cloud.pmmimediagroup.com/advertiser/1237/scout

Food Plan Englineering

SCOUT

Dominique Carmona

Resolved

Won't Do

650

08/09/23

Mikayala Delson

Leadworks

Template Issue

Is it possible to reclassify the following names in Stellar's Scout activity from End User to Suppliers?: Stellar Group, The Haskell Company, Kesi

https://converge.cloud.pmmimediagroup.com/advertiser/1855/scout

Stellar

SCOUT

Dominique Carmona

Resolved

Won't Do

651

08/10/23

Madysen Fast

Leadworks

Leadworks Issue

In Media Planner, where you can push notify for second look materials, when I click the notify button for Delkor, nothing happens and it does not show if it actually notified/sent.

Delkor

Second Look

Dominique Carmona

Resolved

Won't Do

652

08/10/23

Maria Druziuk

Other

I try to enter Smartsheets but see this message: access denied. As a result, I can`t enter the Quality log, Addaptive reporting, or any other Smartsheet docs.

The problem with Smartsheet

Dominique Carmona

Resolved

Not an error

653

08/10/23

Lara Krieger

Product Hub

Hello! The specs for the Craft Brewing Supplement are from 2023, can we please update the specs from PW's magazine?

Craft Brew:
https://hub.pmmimediagroup.com/craft-brewing-supplement/?brand=7-9898d682a1-bxx7v9&tab=specs

PW for reference:
https://hub.pmmimediagroup.com/packaging-world-magazine/?brand=7-9898d682a1-bxx7v9&tab=specs

The only difference is that CB only has the sizes, Full Page, 1/2 Page Horizontal, 1/2 Page Vertical and 2 page spread. They offer the IBC, OBC and IFC as well, but those match the FP specs. Thanks,

Dominique Carmona

Resolved

Not an error

654

08/10/23

Christy Flores

Naviga

Rate Line Addition/Adjustment

We need these line items zeroed out for these House Ads

House Ads

PMG/107371

11066

74007, 74008, 74009, 74010

Dominique Carmona

Resolved

Billing

655

08/10/23

PATRICK YOUNG

Major

Naviga

Rate Line Addition/Adjustment

Please zero out Opp # 11071

I made a mistake in scheduling the PELV ENL for KTI. The timing of the ENL conflicted with the timing of the product launch. I'll call JS with more details. PEY

Key Technology, Inc

11071

JENNIFER BRINK

Resolved

Make Good

Yes

656

08/08/23

Mikayala Delson

Leadworks

Template Issue

I've had a couple clients come to me saying that the link for creating passwords expired. This is one of the links within the Leadworks automatic email: "Please complete your Leadworks account setup"

I think this is the link they are saying keeps expiring: Complete your account setup by creating a strong password here: https://cloud.pmmimediagroup.com/_/site/reset-password/?reset=d0c56c9bf38095892aafc13dd860c7e1dadec605199f4002ad08501e2725ab95

Promach

Dominique Carmona

Resolved

657

08/08/23

Bea Greany

Product Hub

Product Issue

Per Jenn Brink, the image specs on the 'Native Ads on our website' product page are incorrect. Per Jenn, we require a 3:2 ratio with 600x400 being the suggested size

Please confirm other details regarding this product are correct and update the Hub page as needed. Please let me know if other specifications have changed because Christy Flores and I are handling a request in the House Ads Smartsheet for a PW native ad campaign. P.S. can this form be updated to allow multiple email addresses to be entered (to receive a copy of the submission).

n/a

https://hub.pmmimediagroup.com/native-ads-on-our-website/?brand=7-9898d682a1-bxx7v9&tab=specs

Dominique Carmona

Resolved

658

08/09/23

Stephanie Haag

Major

Naviga

Product Issue

Georgia Pacific is wondering if they could purchase either the 3 week prior Facebook ads if they get materials in soon.

Or if they can still purchase the web sponshorship ads knowing they are late to start.

georgia pacific

JENNIFER BRINK

Resolved

Question

Yes to Web Sponsorship. Yes to FB IF we can get the materials by Noon 8/10.

659

08/08/23

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

I believe QC was already billed for this original LinkedIn campaign that did not run on its original date of May 26th. I just got a new date to reschedule this to and added it to Naviga: October 13th. I just want to make sure that they do not get charged twice! Thanks

QC Conveyors

10450

69877

Dominique Carmona

Resolved

User Error - CST

660

08/07/23

Stephanie Haag

Medium

Leadworks

Leadworks Issue

added all the stats information, saved, everything looks fine until you check Audience Network for Kliklok. All of the July stats for LinkedIn have been added and saved but are not showing up. They even appear filled out in the Master Pan history tab (screenshot attached)

Here is a link to one that is filled out and should be showing but is not.

https://cloud.pmmimediagroup.com/campaign/view?id=45494

LinkedIn stats - Kliklok

Dominique Carmona

Resolved

User Error - CST

661

08/07/23

Lara Krieger

Naviga

Other

These two ads for the Dec HCP issue are in IS and have not moved to SMA

Heat and Control and Formulated Solutions have moved over. CSS International now occurring the same issue.

Heat and control and formulated solutions and CSS International

10376

69557

Dominique Carmona

Resolved

User Error - CST

Glitch moved CSS International as Material Approved in Naviga. When I moved to a different status (material requested), history of line item now is showing that *I* marked materials as approved 8/7. - ES

662

08/03/23

Stephanie Haag

Minor

Product Hub

Other

The line talking about the number of required ads is confusing and needs to be edited. "Supply a minimum of 3 full sets of creative (can accept up to 4) is required"

Facebook

Dominique Carmona

Resolved

Not an error

663

08/08/23

Christy Flores

Naviga

Rate Line Addition/Adjustment

We need the line item zeroed out for this House Ad

House Ads

PMG/107371

11066

73836

Dominique Carmona

Resolved

Not an error

664

08/08/23

LEO GUENTHER

Critical

Naviga

Other

Advertiser can not approve the plan

I made sure all the dates were on there and not expired and they were fine. I resent him the plan then he said that the Link was not active at all. This plan was created before the merge then updated after the merge

NCC Automated Systes

11041

JENNIFER BRINK

Resolved

User Error - Client

665

08/04/23

Christy Flores

Naviga

Rate Line Addition/Adjustment

We need the line item zeroed out for this House Ad

House Ads

pmmi/101726

11029

73792

JENNIFER BRINK

Resolved

Billing

Done

666

08/03/23

Mikayala Delson

Leadworks

Template Issue

ADCO's Second Look is added to Media Planner but is not populating on the dashboard. I even uploaded a PDF to the plan and it is not showing up on my view.

https://cloud.pmmimediagroup.com/mediaPlanner/orders/mediaPlan/id/13128

ADCO Manufacturing

Emma Satchell

Resolved

System Configuration Error

667

08/02/23

WENDY SAWTELL

Minor

Product Hub

Other

when we send the special link to customers so they can see pricing and examples page, it doesn't work and they can't see any of that info.

Emma Satchell

Resolved

Yes

668

08/02/23

Kelly Greeby

Minor

Product Hub

Other

Looking at the hub

Can you please change some copy on this page -- https://hub.pmmimediagroup.com/sales-rep-center/ this copy -- *Advertisers and PACK EXPO exhibitors who run a full or half page in the show issue of HCP (Fall) qualify for a free full-page company profile in the Premier Suppliers issue -- needs to read -- *Advertisers and PACK EXPO exhibitors who run a full or half page in the show issue of HCP (Fall) qualify for a free full-page company profile in the PACK EXPO Show Issue

Dominique Carmona

Resolved

669

07/28/23

Stephanie Haag

Minor

Leadworks

Other

these clients have had scout appeared without being added by me (csm). They also don't have scout added to their sites so I am unsure where the lead is coming from

https://cloud.pmmimediagroup.com/leads/view?cid=45634&type=2 https://cloud.pmmimediagroup.com/advertiser/view/id/1613

kaeser, haver&boecker

JENNIFER BRINK

Resolved

Not an error

These are scout campaigns for Map Your Show pages. These were intentionally created. The team was notified on Monday!

https://pmmimediagroup.atlassian.net/browse/LW-1185

670

08/01/23

WENDY SAWTELL

Critical

Naviga

Product Issue

I can't add PW Intro Leaders Program and get an error message. See attached screenshot. Want to close this plan ASAP. Thanks.

AdvanSix

11051

Emma Satchell

Resolved

Product Update/Close Date Change

Request completed

Yes

671

07/28/23

Mikayala Delson

Product Hub

I'd like to request to update the first example listed in the PMMI Audience Network: Video Pre-Roll on Third-Party Sites on PW: https://hub.pmmimediagroup.com/video-pre-roll/?brand=7-9898d682a1-bxx7v9&tab=examples

The first example video listed for FANUC America Corporation is 30 second long, which contradicts our specs that list 10-15 sec video.

Can we replace this example with a more recent and successful video pre-roll campaign that fits within the specs?

Thanks!

Example has been updated! Thank you for sending this request over!

Emma Satchell

Resolved

672

07/28/23

Bea Greany

Naviga

Rate Line Addition/Adjustment

Please zero pricing - this is a house ad.

https://pmg.navigahub.com/ew/pmg/ad/campaign_details?ID=10287

PMG 107371

10287

73560

Emma Satchell

Resolved

Billing

673

07/26/23

Stephanie Haag

Minor

Other

About how many people will receive the game plan ad for controls/machine component/software group?

b&r

Dominique Carmona

Resolved

674

07/27/23

Mikayala Delson

BASE/Websites

Template Issue

Does BASE allow us to paste in content into the MUNDO Leaders digital online profile? The client and I are trying to copy content from a word doc and paste it into the fields but BASE is not allowing us to paste the content in. Is there some sort of magic workaround to this? I attached the word document. Neither me or the client want to retwype everything into BASE since it is in Spanish and we don't want to make the risk of typing an errors. Plus there's a lot of content/fields to be filled out.

Link to online profile: https://companyupdate.mundopmmi.com/portal/e795444367e7b3a5eb74526ea30db4fe/company

Heat and Control

Leaders MUNDO

JENNIFER BRINK

Resolved

Not an error

Issue was length of text.

https://trello.com/c/EeUEREqu/618-copy-paste-not-working-for-mundo-leader-profiles

675

07/27/23

Lara Krieger

Naviga

Other

CO in Naviga but not in SMA

Epson

72535.1

10637

JENNIFER BRINK

Resolved

User Error - Sales Rep

Wrong rateline used

676

07/26/23

Stephanie Haag

Medium

Naviga

Missing a date/Need a date

Syntegon is moving this to 8/4 and that date needs to be added.

Kliklok

10770

71603

JENNIFER BRINK

Resolved

Moving Date

I had to create a new line item 73543

677

07/27/23

Lara Krieger

Naviga

Other

CO in Naviga but not in SMA

TNA North America

72683.1

10908

JENNIFER BRINK

Resolved

User Error - Sales Rep

Wrong rateline used

678

07/27/23

MaryAnn Coyle

Naviga

Rate Line Addition/Adjustment

Can you add a Full page for Fall OEM 2023 for SMC Corp. Approval received from Lara Krieger and ad already sent from client.

SMC Corp

11035.0

JENNIFER BRINK

Resolved

Not an error

Done

679

07/25/23

Reed Simonsis

Leadworks

Leadworks Issue

Ventions spotlight on pelv is in naviga but not showing in leadworks.

Please see below image. Can we fix this?

Vention

10893

72639.1

JENNIFER BRINK

Resolved

System Bug

This pushed during a period when the multi position wasn't working correctly. Re-pushed lines and they attached.

680

07/25/23

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

I'd like to zero out this house order. thanks!

PMMI

11029

JENNIFER BRINK

Resolved

Billing

Done!

681

07/24/23

Bea Greany

Naviga

Rate Line Addition/Adjustment

Please zero out the recently added line items (house ads – no billing)

PMMI 101726

10733: https://pmg.navigahub.com/ew/pmg/ad/campaign_details?ID=10733

multiple

JENNIFER BRINK

Resolved

Billing

Done!

682

07/24/23

Reed Simonsis

Leadworks

Material Submission Issue

Materials were submitted late, then rescheduled the eblast. When the reschedule was made, the materials were delated from ebuilder.

Is there a way these materials can be retrieved? THanks,

Cablevey Conveyors

9515

73006.3

JENNIFER BRINK

Resolved

User Error - General

I was able to pull the materials from the Dev Site. They are loaded now... the headline is cut off.

683

07/21/23

Reed Simonsis

Naviga

Rate Line Addition/Adjustment

client purchased pan banners on 3rd when they wanted ROS

Please convert this line form 3rd party banner ads to Banner ads on site but keeping the rate the same. The client is aware the impressions will change as there is a difference in CPM. Thank you!

Chep USA

10834

72579

JENNIFER BRINK

Resolved

Product Update/Close Date Change

The change was made. Waiting on the client approval to close this line

684

07/20/23

Lara Krieger

Naviga

SalesForce/Naviga sync

Needs to push to SMA- 1 pg unit known issue

Douglas

10563

70546.1

JENNIFER BRINK

Resolved

User Error - Sales Rep

wrong rateline was used. Moved to correct line and now the ad is in SMA

685

07/20/23

Madysen Fast

Leadworks

Leadworks Issue

When clicking "Notify Sales Rep" on the metrics under a campaign in the Audience Network History dash, Wendy Sawtell is not getting any of the notifications, but the other sales reps are.

Nercon

https://cloud.pmmimediagroup.com/_/audience-network/campaign-details?cid=44765

JENNIFER BRINK

Resolved

System Configuration Error

This is fixed, The system was pulling from an inactive user. Doug fixed the back end to look only active users.

https://pmmimediagroup.atlassian.net/browse/LW-1179

686

07/19/23

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

I would like to change this to a PEI Product Update eBlast. I tried to do it on my end but it says that there is no inventory.

Fogg Filler

10139

67751

JENNIFER BRINK

Resolved

Not an error

Done

687

07/17/23

Mikayala Delson

Leadworks

Template Issue

It appears that there is a duplicate PFW Banner Ads 3rd Party underneath the Audience Network Report for: Industrial Magnetics, Inc.

The top campaign that was updated today should be the correct campaign: https://cloud.pmmimediagroup.com/_/audience-network/campaign-details?cid=44260

Industrial Magnetics, Inc.

https://cloud.pmmimediagroup.com/_/audience-network/campaign-details?cid=44177

Dominique Carmona

Resolved

System Configuration Error

https://pmmimediagroup.atlassian.net/browse/LW-1165

688

07/18/23

WENDY SAWTELL

Critical

Naviga

Other

trying to add PACK EXPO Direct Mail but it says it closed June 1st and that makes no sense. Trying to close today.

Dispense Works

10766

JENNIFER BRINK

Resolved

User Error - Sales Rep

Had the wrong date and wrong product. Good now.

689

07/18/23

Reed Simonsis

Naviga

Need to move the date

cannot move date

please move date to 8/1

Cablevey Conveyors

9515

61995

Dominique Carmona

Resolved

690

07/14/23

Lara Krieger

Product Hub

The Targeted Cover page is all wrong... these are old specs. Please ensure the new full page specs are listed:
https://hub.pmmimediagroup.com/targeted-covers/?brand=7-9898d682a1-bxx7v9&tab=specs
Please remove Automation World image

Dominique Carmona

Resolved

Not an error

691

07/13/23

Brian Gronowski

Medium

Naviga

Need to move the date

The material due date for August PFW is not correct in Naviga, should be 7/21

Uhde

Dominique Carmona

Resolved

Moving Date

692

07/12/23

Bea Greany

Critical

Other

Email on Acid now requires two-factor authentication for every login. PMG shares a single-user plan with everyone at PMG, therefore when someone now logs into Email on Acid, an email is sent to me, bgreany@pmmimediagroup.com with a code that I need to share with the person trying to log in.

Can this be completed today? I will not be available Thursday or Friday. Please create a new email address: mediaops@pmmimediagroup.com and have all emails sent to that address forwarded to the following individuals: Riley Phoenix, Christy Flores, Hannah Krause, Kristin Longnecker, Kathy Travis, Fil Riello, and me (Bea Greany)

PMG Media Ops

N/A

Dominique Carmona

Resolved

693

07/11/23

Mikayala Delson

Leadworks

Leadworks Issue

Stellar has the beacon running on their website and I added the campaign to LW but it is not populating under the Scout Campaigns view in LW: https://cloud.pmmimediagroup.com/_/campaign/scout-campaigns?page=3&per-page=100

https://www.shurtape.com/direct/

Stellar

SCOUT

JENNIFER BRINK

Resolved

Not an error

694

07/12/23

Reed Simonsis

Leadworks

Leadworks Issue

Stats are not going into audience network section despite being entered. Please see attached.

https://cloud.pmmimediagroup.com/campaign/view?id=39727 - please help sync over to audience network if possible. Thank you!

Kawasaki

9114

56757

JENNIFER BRINK

Resolved

User Error - CST

The subtype on the campaign needs to be Pre-Roll and then the campaign will show. I updated this one for you!

695

06/30/23

Maria Druziuk

Leadworks

Leadworks Issue

Hello there! I have noticed that Leadworks does not track my online activity again. I tested this on three advertisers, and it appears that Leadworks cannot detect me. Despite trying to log out and log back in, the issue persists. Could you please assist me with resolving this problem? Thank you!

I appreciate you including my name in the Requestor's Name field.

ALL

Dominique Carmona

Resolved

System Configuration Error

Could not get response from Maria regarding if she is still encountering this issue?

696

07/10/23

Bea Greany

Product Hub

Other

Please provide Tracey with login credentials for the Product Hub.

tlabovitz@pmmimediagroup.com

Tracey Labovitz

n/a

Dominique Carmona

Resolved

Not an error

697

07/10/23

Madysen Fast

Product Hub

Product Issue

The video specs for PW facebook posts are not correct, the video size needs to be 1080x1080 to run on all ad types, and 1920x1080 for full HD.

PW Facebook

Dominique Carmona

Resolved

Not an error

698

07/10/23

Kelly Greeby

Product Hub

Final thing -- can you change this bullet point

• Purchased list can be used up to three times in a 12-month period.

to this

• Purchased show lists are one-time use

On this page again
https://hub.pmmimediagroup.com/pack-expo-targeted-direct-mail/?brand=7-c0d3cba9d9-lvrgml

Dominique Carmona

Resolved

Not an error

699

07/10/23

Reed Simonsis

BASE/Websites

Base/Website Issue

Was informed there is an issue with click through for featured products.

When on a company profile(https://www.profoodworld.com/leaders-2023/company/13323109/material-transfer-storage-inc) if you try to click through any of the featured products it shows as blocked.

material transfer and storange

JENNIFER BRINK

Resolved

User Error - Client

Client didn't add URLS. Reed is reaching out.

700

07/10/23

Kelly Greeby

Product Hub

Hello, can you please remove any reference to the direct mail product being only available post-show on this page? It is available to pre-registrants prior to the show and post-show. Also, can you remove the quick links items.

https://hub.pmmimediagroup.com/pack-expo-targeted-direct-mail/?brand=7-c0d3cba9d9-lvrgml

Thanks
K

Dominique Carmona

Resolved

Not an error

701

06/29/23

Lara Krieger

Product Hub

PFW Processing Zone page

https://hub.pmmimediagroup.com/pfw-showcase/?brand=7-c0d3cba9d9-lvrgml Why is the close date after the materials date?

Dominique Carmona

Resolved

Not an error

Need to figure out the close date.

702

07/07/23

Christy Flores

Naviga

Rate Line Addition/Adjustment

We need the line item zeroed out for this House Ad

House Ads

PMG/107371

10287

72882

Emma Satchell

Resolved

703

07/05/23

Mikayala Delson

Leadworks

Template Issue

For some video pre-rolls, they are populating in the LW History dash but when I go to the advertiser's LW campaign and click on Audience Network Report, the metrics are not populating in this view. For example, SEW-EURODRIVE, Inc. https://cloud.pmmimediagroup.com/campaign/view?id=44596 does not show up on the Audience Network Report: https://cloud.pmmimediagroup.com/_/audience-network?aid=548. I checked a couple other Pre-Rolls like Spee-Dee and it also does not populate under the Audience network report.

SEW-EURODRIVE, Inc.

Dominique Carmona

Resolved

System Bug

https://pmmimediagroup.atlassian.net/browse/LW-1151

Ticket submitted, needs testing.

704

07/05/23

Reed Simonsis

Naviga

Leadworks Issue

proof generator is not working, just constantly loading.

https://adbuilder.pmmimediagroup.com/gamePlan/2105

Flexible systems

Emma Satchell

Resolved

System Bug

https://pmmimediagroup.atlassian.net/browse/LW-1150

Waiting on Jira ticket.

705

07/05/23

Lara Krieger

Naviga

SalesForce/Naviga sync

The full page moved to SMA but the profile has not

Encoder

10873

71660.1

Emma Satchell

Resolved

System Bug

Done!

706

07/05/23

Christy Flores

Naviga

Rate Line Addition/Adjustment

We need the line item zeroed out for this House Ad

House Ads

pmmi/101726

10974

72866

Emma Satchell

Resolved

707

07/05/23

Mikayala Delson

Leadworks

Template Issue

Dougla's Leaders performance is not populating under the Content Engagement Reports tab in LW

https://engagement.pmmimediagroup.com/36d2ce1808192e9425ae76b888a67f39

Douglas Machines Corp.

Emma Satchell

Resolved

User Error - CST

Hi Mikayla, turns out the company did not have LIProcessing categories assigned to them. I've assigned them to their categories, but results are 0 since they were just added to Leaders.

708

06/29/23

Mikayala Delson

Naviga

Other

Christy and I are trying to figure out the sales rep/csm that this advertiser belongs to. In Naviga it shows House Rep and Courtney is the CSM, is that correct? Then in Leadworks it shows Leo is the sales rep. Can someone confirm?

Hello! This is a barter agreement, so that is why its house rep!

Andina Pack

10491

Madysen Fast

Resolved

Madysen entered the plan, so I sent Mikayla and Christy her way!

709

06/28/23

Riley Phoenix

Leadworks

Reporting Issue

FB leads csv won't upload. I went through the process as normal, and usually after you click "Upload" it will tell you it uploaded however many leads, but that isn't popping up and the leads are not registered in the Audience Network.

https://cloud.pmmimediagroup.com/campaign/view?id=44586

Schubert

9664

61390.2

JENNIFER BRINK

Resolved

System Bug

https://pmmimediagroup.atlassian.net/browse/LW-1146

710

06/14/23

Stephanie Haag

Medium

Leadworks

Leadworks Issue

The dates for May LinkedIn ads are in the middle and not in date order.

Kliklok

Dominique Carmona

Resolved

System Bug

https://pmmimediagroup.atlassian.net/browse/LW-1129

711

07/05/23

Courtney Nichols

Naviga

Rate Line Addition/Adjustment

Hello, Domino has to moved one category from GP to Sustainability Finder at no-charge. I have switched GP order to only 2 categories from 3. Can you please adjust the SF pricing so the two products combined total what 3 GP categories would have cost, or as you best see fit considering we initiated the change?

Domino Amjet

10604

72859

Emma Satchell

Resolved

Billing

712

07/01/23

Lara Krieger

Naviga

SalesForce/Naviga sync

In R3, pls move to Completed so it moves to SMA

ROTZINGER Group, Inc

10956

72802.1

Emma Satchell

Resolved

713

06/30/23

Lara Krieger

Naviga

SalesForce/Naviga sync

Needs to push to SMA

Weber Inc.

10543

70453.1

JENNIFER BRINK

Resolved

System Bug

The connection is still not live for the ad type 1 page profile (no ad). I will email Kai.

714

06/30/23

Lara Krieger

Naviga

SalesForce/Naviga sync

Verified this is in Confirmed status for days and has not moved to SMA

Membrane Process & Controls

10853

72480.1

JENNIFER BRINK

Resolved

Not an error

I see the ad in SMA.

715

06/30/23

Mikayala Delson

Leadworks

Template Issue

I'm trying to enter this GP to MP but the billing and production contacts are not showing up. This is the materials contact destinee.bradleybrown@mxdprocess.com

MXD Process - Game Plan

JENNIFER BRINK

Resolved

User Error - Sales Rep

Done. Rep didn't assign Billing or material contacts to any contact in salesforce, so nothing pushed to LW.

716

06/30/23

Mikayala Delson

Leadworks

Template Issue

I've had two clients not able to log into Media Planner. When i send them links to upload materials this is what one of the clients said: I am unable to log in to this page. I do not get an error or anything, just hit submit and nothing happens. The words username never go away either, the email and password seem to type over top of this. There is no option to cancel, forgot username, anything. I am not sure what to do.

See attached for what another client saw on their screen.

VDG, A.B. Sealer

JENNIFER BRINK

Resolved

Not an error

717

06/30/23

Kelly Greeby

Product Hub

Update FB and LinkedIn main pages and specs pages

Top o' the mornin'. Can we please add "Minimum of 3 full sets of creative (can accept up to 4) is required" to all the Facebook and LinkedIn Sponsored Post spec pages? Similar to what we have on this page -- https://hub.pmmimediagroup.com/linkedin/?brand=7-e8e9b6cd85-d72vmh&tab=specs thanks

Dominique Carmona

Resolved

Product Update/Close Date Change

718

06/27/23

WENDY SAWTELL

Critical

Naviga

Missing a date/Need a date

Can't add basic or Pro lideres because date missing.

Piab

10935

Dominique Carmona

Resolved

User Error - Sales Rep

719

06/29/23

Reed Simonsis

Leadworks

Material Submission Issue

Client, myself, and Jenn all have tried generating proof but the proof just keeps loading.

See attached for reference. Thank you!

Simco-Ion

Dominique Carmona

Resolved

Not an error

720

06/28/23

Mikayala Delson

Leadworks

Rate Line Addition/Adjustment

I'd like to remove all of Regal Rexnord Corporation's Game Plan and Second Looks in Media Planner. They canceled last minute. See screenshot for confirmation from Leo.

Regal Rexnord Corporation

JENNIFER BRINK

Resolved

Not an error

Done!

721

WENDY SAWTELL

Critical

Naviga

Product Issue

Can't add Mundo Conveying Playbook because it says it needs a date. Closes tomorrow.

Piab

10935

Dominique Carmona

Resolved

User Error - Sales Rep

722

06/28/23

Mikayala Delson

BASE/Websites

Other

QC Conveyors is not on the PELV website but they are participating in Game Plan.

QC Conveyors's Game Plan on PE Website

JENNIFER BRINK

Resolved

Won't Do

Looks like they aren't an exhibitor. They shouldn't be in GP

723

06/27/23

Reed Simonsis

Naviga

Missing a date/Need a date

June ad did not show in SMA. Ad did not run.

Please move June 1st ad to October print

Emerson automation solutions (NJ)

10068

71799

JENNIFER BRINK

Resolved

User Error - General

There shouldn't have been a June issue at all. I deleted the line.

724

06/27/23

Reed Simonsis

Product Hub

Product Issue

Client bought intro Leaders in processing package

How many categories does the intro leaders in processing package get?

BFR Systems

Dominique Carmona

Resolved

Won't Do

725

06/08/23

Mikayala Delson

Leadworks

Leadworks Issue

I reset this client's password and we both got the following error. See screenshot.

Username: ERydholt Password: ERydholtChangeMe23!

Plan IT Packaging

JENNIFER BRINK

Resolved

726

06/19/23

Madysen Fast

Leadworks

Leadworks Issue

Nomaste Baking Co. Is not in leadworks under the 6/26 CM+P Focus Newsletter, even though that is the date it is scheduled for in Naviga.

Nomaste Baking Co

10520

70300.1

JENNIFER BRINK

Resolved

This is now showing and the issue has been resolved.

https://pmmimediagroup.atlassian.net/browse/LW-1137

Doug is working on this one. It looks like in LW the campaign isn't approved. It is approved in Naviga. Doug is looking into why.

727

06/16/23

Lara Krieger

Product Hub

Extra "w" on Healthcare pkg spec page

On this page , there is an extra "w" after the word calendar- https://hub.pmmimediagroup.com/healthcare-packaging-magazine/?brand=7-d8a49ef289-v8f80k&tab=specs

Dominique Carmona

Resolved

728

06/23/23

Christy Flores

Naviga

Rate Line Addition/Adjustment

We need the line item zeroed out for this House Ad

House Ads

PMG/107371

10287

72722

Dominique Carmona

Resolved

729

06/22/23

Mikayala Delson

Naviga

Template Issue

I QC'd and moved this order to R3 yesterday but Lara is claiming it is stuck in R1. Can we push this?

Dorner

9990

JENNIFER BRINK

Resolved

User Error - Sales Rep

Old rate line used. Updated and the ad pushed to SMA

730

06/21/23

Christy Flores

Naviga

Rate Line Addition/Adjustment

We need the line item zeroed out for this House Ad

House Ads

pmmi/101726

10788

72654

Dominique Carmona

Resolved

731

06/20/23

Christy Flores

Naviga

Rate Line Addition/Adjustment

We need the line item zeroed out for this House Ad

House Ads

pmmi/101726

10733

72642

Dominique Carmona

Resolved

732

06/20/23

LEO GUENTHER

Minor

Product Hub

Product Issue

Can you add 2022 Show Dailies to the Sales page on the hub?

Sunday – https://issuu.com/pmmimediagroup/docs/entire-sunday_edition_proof_from_insite_opto Monday – https://issuu.com/pmmimediagroup/docs/show_daily_monday_edition Tuesday- https://issuu.com/pmmimediagroup/docs/show_daily_tuesday_edition Wednesday – https://issuu.com/pmmimediagroup/docs/show_daily_wednesday_edition

Hub Additions

Dominique Carmona

Resolved

733

06/19/23

LEO GUENTHER

Major

Naviga

Other

Can not delete items from the plan, screen just goes gray.

Everything from plan needs to be deleted except Game Plan, Second Look and Show Daily (1/2 page horizontal)

ADCO

10820

Dominique Carmona

Resolved

734

06/13/23

Reed Simonsis

Leadworks

Leadworks Issue

adding an end date to a campaign causes leadworks to give an error

when i enter an expire date, the program gives an error. Please see the 2 images attached.

starview

Dominique Carmona

Resolved

https://pmmimediagroup.atlassian.net/browse/LW-1126

735

06/16/23

Stephanie Haag

Medium

Naviga

Custom Product Request

Westrock bought a Sustainability Category for Game Plan and is switching to Sustainability Finder.

approved by Dave to give them the same price.

westrock

https://pmg.navigahub.com/ew/pmg/ad/campaign_production_forms?ID=9405&a_module=AD

JENNIFER BRINK

Resolved

736

06/15/23

Christy Flores

Naviga

Rate Line Addition/Adjustment

We need the line item zeroed out for this House Ad

House Ads

pmmi/101726

10675

72553

JENNIFER BRINK

Resolved

737

06/14/23

Stephanie Haag

Medium

Leadworks

Leadworks Issue

There are two leads in there but one on them is from Anastasia but she/ no one else added it to be uploaded. Not sure how she is there.

https://cloud.pmmimediagroup.com/_/audience-network/campaign-details?cid=44503

Kliklok

JENNIFER BRINK

Resolved

This has been resolved. It looks like that lead came in via cookies/web. See ticket for full explanation: https://pmmimediagroup.atlassian.net/browse/LW-1131

https://pmmimediagroup.atlassian.net/browse/LW-1131

738

WENDY SAWTELL

Critical

Leadworks

Other

Leadworks is down

JENNIFER BRINK

Resolved

Site should be back up

Yes

739

06/14/23

Mikayala Delson

Naviga

Template Issue

For Second Look, the materials due date on the order does not reflect the date listed in the Hub. I confirmed with Courtney and the Second Look closing date and materials due date is 8/15. In the orders created in Naviga such as this one, the materials due date shows 9/1. Can we get those dates changed to 8/15 in this order and all Second Look orders moving forward?

The Austin Company

10858

Dominique Carmona

Resolved

740

06/14/23

Mikayala Delson

Leadworks

Template Issue

I'm trying to create an order in MP for this Game Plan, but the billing contact/print contacts are not populating so it won't let me continue to save the plan. See screenshots

Flex Plus Pak

10835 (Game Plan Media Planner)

Dominique Carmona

Resolved

User Error - Sales Rep

This is now approved in Media Planner there wasn't a billing or print contact designated in Salesforce.

https://pmmimediagroup.atlassian.net/browse/LW-1130

741

06/15/23

Lara Krieger

Naviga

Other

In R1, not moving to Send my Ad and has client name in field- pls help

Weidmüller, USA

10852

7248.1

JENNIFER BRINK

Resolved

Not an error

This one was signed on the protal. It won't push to SMA until it hits r2. I manually moved to R2 and back to R1 to push it out for you.

742

06/13/23

Reed Simonsis

Leadworks

Other

Client requested to use 2022 gameplan materials for 2023

Can we pull 2022 gameplan materials for flexlink to use for 2023 gameplan? Thanks!

Flexlink systems

10396

69646

Dominique Carmona

Resolved

Won't Do

743

06/14/23

Christine Smallwood

Minor

Naviga

Notification Issue

Attempting to add this product to the proposal and seeing a June 1 close notification.

The product closes on June 15; can you update Naviga so I can add the product to this proposal?

A&E Conveyor

10859

Trends in Sanitary Design - PFW Webinar publish date 7/13; closing 6/15

Dominique Carmona

Resolved

Won't Do

744

06/14/23

Brian Gronowski

Product Hub

Processing Zone Hub

Editorial submission due date needs to be changed to July 21 per Morgan Smith

Dominique Carmona

Resolved

745

06/13/23

Lara Krieger

Naviga

Other

Not moving to SMA- wong line code?

Teledyne Tapdone

10851

72476.1

Dominique Carmona

Resolved

Won't Do

746

06/12/23

Bea Greany

Other

Custom Product Request

Requesting some new PMG eblast products

1) Kelly recently approved a CMP Supplied HTML eblast which is not an official product but should be. 2) A customer wanted to send an OEM Case Study eblast, however we don't have it as a product option – but we should! In my opinion, PW, CMP, HCP, OEM, PFW brands should all offer the following eblast products: Video Spotlight, White Paper, Product Update, Event, eBook, Case Study, CoBranded, Infographic, Industry Webinar, Supplied HTML, Technology Minute (HCP currently has Asked & Answered but maybe change to Tech Minute)

None.

N/A

Dominique Carmona

Resolved

Won't Do

747

06/09/23

Lara Krieger

Product Hub

Please update print specs pages to my name versus George

CM+P, PFW, OEM, HCP and Mundo/Lideres pages please

Emma Satchell

Resolved

Not an error

Updates completed!

748

06/08/23

Mikayala Delson

Naviga

SalesForce/Naviga sync

Can we push this Norgren order through? Its in Naviga but not moving to SMA. Thanks.

Norgren

10749

71449.1

JENNIFER BRINK

Resolved

the ad is now in SMA

749

06/08/23

WENDY SAWTELL

Critical

Naviga

Other

We had an issue like this last week that I thought Simone fixed. If you look at Digimarc's ad spend it shows they are spending 8k in 2023. They haven't bought anything and the proposal that's been created is for $6,650. Really messes things up when it shows as spend.

https://pmmidotorg.lightning.force.com/lightning/r/Account/0011I00000aPfBtQAK/view

Emma Satchell

Resolved

Not an error

Company purchased LIP for 2023, but the sales closed in 2022 - leading to the confusion. Salesforce and Naviga are correct, no changes needed.

750

06/08/23

LEO GUENTHER

Medium

Naviga

Notification Issue

Tried to book a Mundo Lideres and all the dates said they closed May 31

Heat and Control

10841

Emma Satchell

Resolved

Product Update/Close Date Change

Package added and point of contact updated!

Yes

751

06/07/23

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

Can we get the June month for this PFW 3rd Party Banner Ad campaign to be zeroed out? We had an internal miscommunication and Brian wants to run the June ads as a make-good.

PSG, a Dover Company

71041

Emma Satchell

Resolved

Approved by Courtney & zeroed out.

Yes

752

06/05/23

Mikayala Delson

Leadworks

Template Issue

Multi-Conveyor would like to re-run last year's Game Plan with the new booth # C-1718. When I try to manually save the images from last year's Game Plan and upload them to the 2023 template, I receive an error. What is the process for repeating GP materials this year? Is Yevgeny still doing those or are the CSMs responsible for that? If the CSMs are responsible, can we get a little tutorial on how to properly repeat materials? Thanks!

Multi-Conveyor Game Plan

JENNIFER BRINK

Resolved

Not an error

Yevgeny pulled the ads!

https://pmmimediagroup.atlassian.net/browse/LW-1120

753

06/07/23

Mikayala Delson

Naviga

Template Issue

When creating Game Plan line items in Naviga, the Production Form automatically adds the 2022 Game Plan Production form. Brian is requesting if we can have it automatically load the current 2023 Game Plan Production Form since the categories are different than the 2022 Form. Thanks.

General - Creating Game Plan Orders in Naviga

Emma Satchell

Resolved

System Configuration Error

Forms have been updated!

Yes

754

06/07/23

WENDY SAWTELL

Critical

Naviga

Other

Can't ad PW intro Leaders package since it says iyt needs a rate line for Packaging World. See screenshot.

Intro package has been added

Raque

10840

Emma Satchell

Resolved

Billing

Yes

755

06/07/23

Stephanie Haag

Medium

Naviga

Custom Product Request

The client would like to push back their ProSource LinkedIn date to start 6/23

https://pmg.navigahub.com/ew/pmg/ad/campaign_details?ID=10770

Kliklok

10770

Emma Satchell

Resolved

This has been completed

Yes

756

06/05/23

Mikayala Delson

Leadworks

Template Issue

This beacon is currently active but we are not seeing anything populate in Leadworks: https://converge.cloud.pmmimediagroup.com/advertiser/4965/scout

Reid Supply

SCOUT

Emma Satchell

Resolved

Not an error

Fixed! Please let us know if you have any questions.

https://pmmimediagroup.atlassian.net/browse/LW-1117

Turns out that leads currently in there were over a month old, thus LW was not reporting them on scout page.

757

06/05/23

Mikayala Delson

Leadworks

Template Issue

The booth number in Media Planner shows C-1655, which is what the correct booth number should be. When I generate the proof, the booth number changes to: S-1655. Can we it read C-1655?

Quadrel

https://ad-proof-approval-prod.s3.amazonaws.com/gameplan-proof-647e47f69248bd00dfdb65fa.pdf

Dominique Carmona

Resolved

758

06/05/23

FLAVEL SHURTLEFF

Medium

Product Hub

Other

I no longer have access to ZESTY to update digital editions for PFW, OEM and HCP

Emma Satchell

Resolved

User Error - General

Complete

759

05/24/23

PATRICK YOUNG

Product Hub

Processing Zone Hub Updates

Please see below. Processing Zone File Upload

Emma Satchell

Resolved

Not an error

Request completed

760

06/02/23

Stephanie Haag

Medium

Product Hub

Other

the description of the specs is not super clear and looks like clients need to send 1 image ad and 1 video ad when in reality we can't have both running at the same time

https://hub.pmmimediagroup.com/linkedin/?brand=7-e8e9b6cd85-d72vmh&tab=specs,

Emma Satchell

Resolved

Question

Updated for clarity

761

06/02/23

KEREN SOOKNE

BASE/Websites

two articles are gated by an email request (base items 22724479 and 22671425)

I'm not sure if it's just these two, but so far that's all I've seen after clicking on a few HCP articles.

JENNIFER BRINK

Resolved

User Error - General

Fixed! A soft break was used in the caption. Solution is to use a <br> when a line break is needed.

762

06/02/23

Christy Flores

Naviga

Rate Line Addition/Adjustment

We need these line items zeroed out for these House Ads

House Ads

pmmi/101726

10673

72339, 72340

Emma Satchell

Resolved

Product Update/Close Date Change

Request complete

763

05/24/23

Mikayala Delson

Naviga

Template Issue

Can we add a Rescheduling status for this LinkedIn campaign? I'm not sure if other LI campaigns have them already but I don't see the status on this campaign. Thanks!

QC Conveyors

10450

69877.2

JENNIFER BRINK

Resolved

Feature Request

The status has been added.

764

06/01/23

Reed Simonsis

Leadworks

Reporting Issue

the stats are located in the line item in leadworks but will not show in audience network

Please see: https://cloud.pmmimediagroup.com/_/audience-network/add-data?cid=44880. Can we get this fixed so the stats pull through to the companies audience network tab? Thank you!

Real Time Automation

9593

60485

JENNIFER BRINK

Resolved

User Error - CST

The campaign was missing an end date on the main screen and the Matched Audience wasn't filled in. Once I added both, it popped onto the audience screen. Please check the match rate, because I just used 10,000 to make the campaign hit the screen.

765

06/01/23

David Newcorn

Minor

Naviga

Reporting Issue

not an error

Is it possible to pull a report from Naviga that shows how much Wendy had on the books as of April 12, 2023?

n/a

JENNIFER BRINK

Resolved

Question

Done!

766

06/01/23

WENDY SAWTELL

Critical

Naviga

Other

This account shows that they are "active" and spect 39k with us this year, but they haven't bought anything.

https://pmmidotorg.lightning.force.com/lightning/r/Account/0011I00000aPfJuQAK/view

Andy Lomasky

Resolved

System Configuration Error

Simone has fixed this issue

767

05/31/23

Christy Flores

Naviga

Rate Line Addition/Adjustment

We need the line item zeroed out for this House Ad

House Ads

PMG/107371

10287

72293

JENNIFER BRINK

Resolved

Done

768

05/31/23

Christy Flores

Naviga

Rate Line Addition/Adjustment

We need these line items zeroed out for these House Ads

House Ads

pmmi/101726

10196

72291

JENNIFER BRINK

Resolved

Done

769

05/31/23

Christy Flores

Naviga

Rate Line Addition/Adjustment

We need these line items zeroed out for these House Ads

House Ads

pmmi/101726

10255

72290

JENNIFER BRINK

Resolved

Done

770

05/31/23

Christy Flores

Naviga

Rate Line Addition/Adjustment

We need these line items zeroed out for these House Ads

House Ads

pmmi/101726

10196

72289

JENNIFER BRINK

Resolved

Done

771

05/31/23

Christy Flores

Naviga

Rate Line Addition/Adjustment

We need these line items zeroed out for these House Ads

House Ads

pmmi/101726

10255

72288

JENNIFER BRINK

Resolved

Done

772

05/25/23

Mikayala Delson

Leadworks

Template Issue

I'm trying to get the Kondracki group added to Linmot USA, Inc. in Leadworks but Ray Kondracki is unable to see Linmot USA, Inc. under his advertisers although I added his name in LW.

Linmot USA, Inc.

JENNIFER BRINK

Resolved

Ray is able to see the client.

waiting for Mikalya to confirm Ray can see the advertiser profile on his list

773

05/31/23

Reed Simonsis

Naviga

Need to move the date

cannot change due to pricing, client has not submitted material

Please adjust campaign to move out of May billing. Either extending or compressing the campaign. Thank you!

Nothum Food Processing

10665

71351

JENNIFER BRINK

Resolved

Won't Do

Reed figured it out!

774

05/12/23

Bea Greany

Leadworks

Leadworks Issue

Reviewed the client’s eBuilder campaign, Omeda mailing PMMICD230503003, and our Email on Acid test. The two ad images not rendering for client are due to the image files in eBuilder being file type “.webp” (rather than .jpg or .png). Not sure how the client was able to submit an unaccepted file type. I’m guessing client uses a desktop PC running an Outlook email app. Mac users do not see this rendering issue. Readers who use a web browser email client on a PC or Mac or view on a mobile device do not see this error – only Windows Desktop Outlook email clients cannot translate the file type. The rendering error is displayed in the Email on Acid test but the image rendering issue was not caught during QA review. https://app.emailonacid.com/app/acidtest/vym3tNaDxZWLOoyTGSujQMsUAM5GFjbxl7JWXzqwNMigC/list

customer (Aagard) notified Madysen and Christy "two images of our videos are not showing in the email for Packaging Insights."

all

41855

N/A

Emma Satchell

Resolved

System Configuration Error

The type of image is being blocked by the system.

LW-1108

775

05/30/23

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

I'd like to change the following Video Eblasts to White Paper Eblasts without accidentally losing the date. I tried to do it manually but I ran into inventory errors. Here are the Eblasts that I would like to change to White Papers: Mundo 6/13, PFW 7/19, and PW 10/4. Thanks!

Eagle Product Inspection

10259

Dominique Carmona

Resolved

Not an error

776

05/24/23

Brian Gronowski

Product Hub

Please update SL Hub example to a 2022 example

Emma Satchell

Resolved

Not an error

Game Plan has been updated. Awaiting SL from Fil.-Dom

777

05/24/23

WENDY SAWTELL

Minor

Naviga

Other

I've noticed several times that Naviga shows zero dollar value when there's actual value. This plan says zero and it's about 6k. Just thought I'd mention.

Kirk-Rudy

10798

Dominique Carmona

Resolved

778

05/24/23

Mikayala Delson

Naviga

Template Issue

On my view, there is only one banner ad on our site 5/1-10/31 (line item 68122). Although on Christy's view, it shows 6 different line items, one for each month and the statuses are automatically set to Pending Materials. Can Christy's view look like mine so that the Product is under one Line No? Its a lot less confusing for Christy and less redundant so that she does not have to submit the same set of materials in 6 different Line items.

CRB

10163

68122

Dominique Carmona

Resolved

Won't Do

779

05/24/23

Mikayala Delson

Naviga

Need to move the date

Can I get this LinkedIn date moved to this Friday, May 26th?

Heat and Control

9867

68572.2

Dominique Carmona

Resolved

Won't Do

780

05/23/23

Christy Flores

Naviga

Rate Line Addition/Adjustment

We need these line items zeroed out.

PMMI Silent Auction Winner

pmmi/101726

10799

72043

Dominique Carmona

Resolved

Won't Do

781

05/20/23

Brian Gronowski

Minor

Naviga

Missing a date/Need a date

We need to adjust the material due date for the July 13 PFW editorial webinar. It has the original date when the webinar was on June 6. Claudia or Trey can give you a good date

SaniCrete

JENNIFER BRINK

Resolved

System Configuration Error

782

05/22/23

Anastasia Cherniak

Leadworks

Leadworks Issue

When I try to open PAN Campaigns Master report - I get an error.

https://cloud.pmmimediagroup.com/_/campaigns/pan-master-report

JENNIFER BRINK

Resolved

System Bug

This has been fixed. You should now see the dashboard!

https://pmmimediagroup.atlassian.net/browse/LW-1113

783

05/19/23

PATRICK YOUNG

Major

Naviga

Rate Line Addition/Adjustment

Please add Leaders in Processing to this media plan, no full page profile. The billing months and rates are unchanged and have been approved by WS

See above

Powder Solutions, Inc

10763

WENDY SAWTELL

Dominique Carmona

Resolved

Won't Do

784

05/19/23

Stephanie Haag

Medium

Leadworks

Leadworks Issue

There is a an error message every time we try to add stats. Says the campaign is not found?

https://cloud.pmmimediagroup.com/campaign/view?id=44744

Cavanna

Dominique Carmona

Resolved

User Error - CST

785

05/19/23

WENDY SAWTELL

Major

Naviga

Other

If you look at plan 9595 it looks like they bought a 1 page unit AND a 2-page unit in the PELV Showcase. If you look at the signed order (attached), it only shows one, and the prices match for both plans. Very confusing.

ID Technology

9595

Dominique Carmona

Resolved

Won't Do

786

05/18/23

WENDY SAWTELL

Minor

MDT (WENDY USE ONLY)

Other

Just need to add the word Robotics to the 3rd Party Pre-roll for PAN for PACK EXPO Product (the way it is done for Banner Ads). See screenshots. Thanks.

Schmalz

Dominique Carmona

Resolved

787

05/18/23

Christy Flores

Naviga

Rate Line Addition/Adjustment

We need these line items zeroed out for these House Ads

House Ads

pmmi/101726

10255

71329

Dominique Carmona

Resolved

788

05/18/23

Christy Flores

Naviga

Rate Line Addition/Adjustment

We need these line items zeroed out.

House Ads

pmmi/101726

10254

Dominique Carmona

Resolved

789

05/18/23

Christy Flores

Naviga

Rate Line Addition/Adjustment

We need these line items zeroed out.

House Ads

pmmi/101726

10788

Dominique Carmona

Resolved

790

05/17/23

Bea Greany

Naviga

Rate Line Addition/Adjustment

All line items should be zeroed (these are house ads).

Campaign Description: Packaging Robotics Live - Orange County

PMG / Customer 107371

10624

Dominique Carmona

Resolved

Not an error

791

05/17/23

Bea Greany

Naviga

Rate Line Addition/Adjustment

There should currently be 1 full page ad in this PMMI PXSE 2025 Save the Date campaign. The ad was incorrectly entered for Sprint/March OEM but it should have been entered for Summer/June OEM.

Please zero line 71644. Please delete line 69072 if possible.

PMMI / Customer 101726

10290

Dominique Carmona

Resolved

Not an error

792

05/17/23

Bea Greany

Naviga

Rate Line Addition/Adjustment

All lines need to be $0 (this is a house ad campaign)

PMMI / Customer 101726

10675

Dominique Carmona

Resolved

Not an error

793

05/17/23

Bea Greany

Naviga

Rate Line Addition/Adjustment

need all line items to be $0 (this is a house ad campaign)

PMMI / Customer 101726

10180

Dominique Carmona

Resolved

Not an error

794

05/18/23

Lee Ashcroft

Major

Other

Emails are not always logging in Salesforce - even when I send straight through salesforce. This is critical fro knowing what happened last when I next enter a lead.

Moved to email with Ryan, Lee and Andy

Flexopack SA

Dominique Carmona

Resolved

Won't Do

795

05/12/23

Bea Greany

Other

Please update the 'Requestor's Name' dropdown list in this Smartsheet. Please add Christy Flores and Mariia Druziuk. It would be wonderful if you would remove names of people who no longer work with us!

Thank you.

N/A

Dominique Carmona

Resolved

Not an error

796

04/25/23

Courtney Nichols

Leadworks

Leadworks Issue

Stephanie, Courtney, and Madysen are all encountering errors when trying to add PAN metrics to LW. Sample error uploaded. Also, for video pre-roll, multiple "bad request" errors when entering data

Multiple

JENNIFER BRINK

Resolved

System Bug

Everyone now is able to enter PAN metrics

797

05/11/23

Stephanie Haag

Medium

Naviga

Product Issue

The client needs their 1/2 page islands switched to 1/2 page horizontal with the zeroed out pricing.

Sidel: https://pmg.navigahub.com/ew/pmg/ad/campaign_lines?ID=10331 Novembal: https://pmg.navigahub.com/ew/pmg/ad/campaign_lines?ID=10331

Sidel and Novembal

JENNIFER BRINK

Resolved

Product Update/Close Date Change

Done

798

05/11/23

Bea Greany

Naviga

Rate Line Addition/Adjustment

We need these line items zeroed out.

House Ads. Please add Christy Flores (cflores@pmmimediagroup.com) to the Requestor's Name

pmmi/101726

10733

71549, 71550, 71551

JENNIFER BRINK

Resolved

Billing

Done

799

05/09/23

Stephanie Haag

Minor

Leadworks

Leadworks Issue

The Facebook campaign for 3/24 is not showing up on the clients audience network tab.

https://cloud.pmmimediagroup.com/_/audience-network/add-data?cid=44369. https://cloud.pmmimediagroup.com/_/audience-network?aid=1249

Specialty Equipment

JENNIFER BRINK

Resolved

System Bug

The FB ID was missing and the End date was not set. I added both and repulled the stats. Its there now.

800

05/09/23

Bea Greany

Naviga

Need to move the date

line 70347: no change
line 70364: Start date 5/10

Line 70347: End date should be 5/16/2023. Line 70364: Start date should be 5/17/2023.

PMMI / 101726

10524

line 70347: no change line 70364: Start date 5/10

JENNIFER BRINK

Resolved

Moving Date

Done

801

05/10/23

Bea Greany

Naviga

Need to move the date

We need to change the date of PW New Issue Alert for May due to content that cannot be published until after May 20.

Need to change send date for May PW New Issue Alert NL and all advertisers . New Date: May 25.

1. Enercon Industries 2. A-B-C Packaging 3. Exair Corporation

Enercon: 9537 A-B-C: 9572 Exair: 9838

Enercon: 61244.2 A-B-C: 6022.1 Exair: 63153.1

JENNIFER BRINK

Resolved

Moving Date

Done

802

05/10/23

LEO GUENTHER

Minor

Naviga

Other

Not an error, just need Leo's order for Serpa updated

Kelly approved the Serpa placements for a 1/3 square ad in July Sept and Nov to be upgraded to a 1/2 horizontal - one time!

Serpa

JENNIFER BRINK

Resolved

Product Update/Close Date Change

Updated!

803

05/05/23

Stephanie Haag

Medium

Leadworks

Leadworks Issue

I made an edit to the Facebook campaigns and now the CTR isn't showing.

Kliklok

JENNIFER BRINK

Resolved

System Bug

This has been fixed

https://pmmimediagroup.atlassian.net/browse/LW-1092

804

05/08/23

Reed Simonsis

Naviga

Need to move the date

This line has april as a billable month when it should not be.

Please adjust the line item to bill a total of 5000 equally between may -dec. Thank you!

Nothum

10665

71351

JENNIFER BRINK

Resolved

Done

805

05/04/23

Riley Phoenix

Leadworks

Leadworks Issue

This is missing from/not in LW.

Sterling Contract Packaging Inc.

10515

70282.1

JENNIFER BRINK

Resolved

Not an error

I see the campaign? https://cloud.pmmimediagroup.com/campaign/view/id/45284

806

05/02/23

Bea Greany

Product Hub

Other

providing updated audience distribution figures to update the Hub as needed.

Column E of the Omeda Email Audience - Quarterly Updates sheet https://docs.google.com/spreadsheets/d/1hIo2D9974CTBEEeqGqSCs947ma288hVwC1cudONGguA/edit?usp=sharing contains the audience size to be posted in the Hub. Figures highlighted in yellow definitely changed from the prior update.

Dominique Carmona

Resolved

Not an error

807

05/02/23

Reed Simonsis

Leadworks

Other

Found a type on leadworks pan metrics

Please see typo in image attached in audience network dashboard for metrics.

all

JENNIFER BRINK

Resolved

System Configuration Error

Fixed

https://pmmimediagroup.atlassian.net/browse/LW-1085

808

05/03/23

WENDY SAWTELL

Critical

Naviga

Other

Yikes! Lara just noticed that Aagard was scheduled for a 1/2 page and full-page ad in August PW. Depending where you look in Naviga, you will see two different things. I'll attach the signed order that seems correct, but if you look at the spend, it is different than the signed order. See attachments.

Aagard

9875

JENNIFER BRINK

Resolved

User Error - CST

A PFW ad was removed from the plan and a PW ad was accidentally added in its place. This has been corrected. The overall price of the plan is different than the original plan because there were 3 PFW eblasts and 3 PFW eblast extensions removed on March 24th.

Yes

Looks like a PFW ad was deleted and a PW ad was added. Waiting on Wendy/Madysen to confirm. IF that is the case I will delete the PW ad and add the correct PFW ad.

809

05/03/23

Stephanie Haag

Major

Leadworks

Leadworks Issue

I was trying to login to leadworks on Firefox because I have stats that are needed asap but it kept saying that I had the wrong information. I reset my password twice so I know that is correct. I then went back into Chrome Leadworks and clicked update so that I could make sure my username was correct. It then logged me out and will not let me back in saying either the username/password is incorrect.

all leadworks

JENNIFER BRINK

Resolved

System Bug

we updated Stephanie's browser and the issue was resolved. She is able to get into leadworks in both Chrome and Firefox.

Yes

810

05/03/23

MaryAnn Coyle

Product Hub

Other

Ca you fix the spelling of Machinery on this page? https://hub.pmmimediagroup.com/game-plan-sustainability-finder/?brand=7-c0d3cba9d9-lvrgml&tab=overview

Dominique Carmona

Resolved

Not an error

811

04/26/23

Stephanie Haag

Minor

Leadworks

Other

Most of the scout are in the red and even after visiting the sites they still are red and are not updating in leadworks

scout

JENNIFER BRINK

Resolved

System Bug

Scout is back up and Running!

812

04/28/23

WENDY SAWTELL

Minor

MDT (WENDY USE ONLY)

Other

FYI...the Supplier Webinar links are not directing to the hub from MDT. I'm assuming for all brands...doesn't work for OEM and PFW.

Emma Satchell

Resolved

Naviga has been updated and it will be reflected on MDT tomorrow morning.

813

04/27/23

WENDY SAWTELL

Minor

MDT (WENDY USE ONLY)

Other

It's a little confusing when we add an intro package to MDT because it shows up as two #1 installments. Can one of them be called installment #2? See screenshot. Thanks.

Emma Satchell

Resolved

Naviga has been updated and it will be reflected on MDT tomorrow morning.

814

04/27/23

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

I'd like these house orders zeroed out, thanks!

PMMO

10733, 10734, 10735

Emma Satchell

Resolved

Billing

These house ads have been zeroed out.

815

04/25/23

Bea Greany

Naviga

Rate Line Addition/Adjustment

need $ zeroed (current total is $0.35) in this PMG Webinar campaign

https://pmg.navigahub.com/EW/PMG/ad/campaign_lines?ID=10287

PMMI Media Group

10287

70595, 70634, 71279

Emma Satchell

Resolved

Billing

Complete

816

04/25/23

Mikayala Delson

Leadworks

Template Issue

I'm trying to click on Add Audience Network Campaign to this LinkedIn campaign but I am receiving the following error. See attached.

https://cloud.pmmimediagroup.com/campaign/view?id=45032

Regal Rexnord Automation Solutions

Leadworks ID: 45032

Emma Satchell

Resolved

UI Clarity

We now have the video report template available for LinkedIN. You now need to select a subtype on the campaign level in order to add Audience Network Data.

817

04/25/23

WENDY SAWTELL

Major

Naviga

Other

These two opps were just created for Sullair. They are no longer using ad agnecy Z2 and now using Ivor Andrew. I'm unable to change billing contact on the two plans to Brian Kelly at Iror Andrew and I can't send these to the customer with the wrong billing contact. She made it very clear in her RFP to not invoice the old agency. Madysen tried to update with no luck. I'd love it updated and would also like myself and Madysen to learn what we were doing wrong. Thanks.

Sullair

10722 and 10711

Emma Satchell

Resolved

Request completed and instructions shared with Madysen on how to update this in the future.

Yes

818

04/24/23

LEO GUENTHER

Minor

Leadworks

Leadworks Issue

Clicked on SKA FAB's Audience Network and got an error message

Same with Heat and Control

SKA FAB

Viewing Audience Network Products

Emma Satchell

Resolved

System Configuration Error

Access granted.

Yes

819

04/25/23

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

I'd like to zero out this house order. thanks!

PMMI

10721

Emma Satchell

Resolved

Billing

Request complete! - Emma Satchell

820

04/24/23

Mikayala Delson

BASE/Websites

Template Issue

The client and I keep trying to upload this speaker image but it keeps uploading horizontally.

https://www.profoodworld.com/home/company/13277034/eagle-product-inspection

Eagle Product Inspection

LIP Profile

Emma Satchell

Resolved

User Error - General

This has been remedied. Please let me know if you continue to encounter an issue!

821

04/24/23

Reed Simonsis

Naviga

Missing a date/Need a date

Cannot change due to pricing

Please move to May 26th. Thank you!

SEW Eurodrive

9707

61687

Emma Satchell

Resolved

Billing

Request completed! - Emma Satchell

822

04/21/23

WENDY SAWTELL

Major

Naviga

Rate Line Addition/Adjustment

I'm unable to add Lideres Pro to a plan and all the dates for each product are in the future. Need to get back to client with their RFP filled out. See attached screenshot.

Sullair

10711

Emma Satchell

Resolved

Billing

Resolved!

Yes

Need to Check on the basic package

823

04/24/23

Lara Krieger

Product Hub

Updates to specs for HCP, CM+P and Craft Brew

Dave Bacho created these, pls update the Hub with the new specs

Emma Satchell

Resolved

Not an error

Hub updates have been completed.

824

04/19/23

Emma Satchell

Other

Could you please set me up with a login to AdDaptive?

JENNIFER BRINK

Resolved

Not an error

reached out to AdDaptive to have Emma added as a user.

825

04/21/23

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

I'd like to zero out these house orders. thanks!

PMMI

10713 and 10714

Dominique Carmona

Resolved

Not an error

826

04/21/23

Lara Krieger

Product Hub

Other

Please update word on PW spec page

Hi, Noticed the word "of" should be "or" Can you make that change on the PW spec page? https://hub.pmmimediagroup.com/packaging-world-magazine/?brand=7-9898d682a1-bxx7v9&tab=specs Advertising production questions can be directed to Lara Krieger, Print Production Manager at 1-312-205-7924 of Lkrieger@pmmimediagroup.com

Dominique Carmona

Resolved

Not an error

827

03/09/23

Mikayala Delson

Leadworks

Template Issue

There are 2 Big D Constructions in Leadworks. Can we remove the empty one? https://cloud.pmmimediagroup.com/advertiser/view/id/5870

Big-D Construction

id/5870

JENNIFER BRINK

Resolved

System Configuration Error

https://pmmimediagroup.atlassian.net/browse/LW-1053

828

04/20/23

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

I'd like to change the price for this 1/2 horizontal to 2,100.00, the same price as the 1/4 page for PFW (line 56989). Then I would like line 56989 removed. This was approved by Leo and Dave N. was cc'd.

Uline

9146

71267

Dominique Carmona

Resolved

Product Update/Close Date Change

829

04/20/23

Anastasia Cherniak

Leadworks

Leadworks Issue

Clicked 'View Full Mailing' or 'Submit Materials' from a certain campaign.

Email preview is not visible. Shows an errors instead.

Kuraray America Inc. , FOCKE & CO

#44101 and #40404

Dominique Carmona

Resolved

System Configuration Error

830

04/19/23

Mikayala Delson

Naviga

SalesForce/Naviga sync

I'm trying to figure out why in Salesforce this says close not won but it is confirmed in Naviga.

Placon

10569

Dominique Carmona

Resolved

Won't Do

831

04/19/23

Kim Overstreet

BASE/Websites

Other

Could you please give Kim access to ProSource on Base?

Dominique Carmona

Resolved

Not an error

Emailed Kim about her access view

832

04/19/23

Mikayala Delson

Leadworks

Reporting Issue

Hey Jenn, I have another issue with Scout reporting. Leo is asking if we're able to see Scout data past 30 days. Right now, there's data from March 20 but nothing before that, although the multi-touch leads date all the way back to last year. Is this something we can do? Or is there a reason why we can only see data from the last 30 days?

A-B-C Packaging Machine Corp.

SCOUT

Dominique Carmona

Resolved

Won't Do

Thread in Chatter should resolve Leo's questions

833

04/18/23

Courtney Nichols

Product Hub

Other

Hello, we are retiring the Scout interest form. Can you please remove it from the Hub: https://hub.pmmimediagroup.com/converge-and-scout/?brand=7-9898d682a1-bxx7v9&tab=process // Thank you.

Do we remove the workflow process as well?

Dominique Carmona

Resolved

Not an error

834

04/18/23

Mikayala Delson

Product Hub

Other

The work "characters" under ORGANIC LINKEDIN POST SPECS is spelled incorrectly: https://hub.pmmimediagroup.com/leaders-in-packaging/?brand=7-9898d682a1-bxx7v9&tab=specs

Dominique Carmona

Resolved

Not an error

Spelling updated and corrected

835

04/17/23

Brian Gronowski

Minor

Naviga

Product Issue

Updated max ad slot positions to 3.

I think we need to update and change inventory available to 3x per editorial webinar

Food Plant

Resolved

Product Update/Close Date Change

Ad slots have been updated!

Yes

836

04/17/23

WENDY SAWTELL

Minor

Other

Please update Smartsheet so Dave receives price change requests. Thanks.

JENNIFER BRINK

Resolved

Not an error

Done

837

04/17/23

MaryAnn Coyle

BASE/Websites

Other

Please update PMG address at bottom of Privacy policy: https://www.pmmimediagroup.com/articles/privacy-policy

N/A

Dominique Carmona

Resolved

838

04/07/23

Bea Greany

Leadworks

Leadworks Issue

Looked at 4/19 Mundo Perspectivas HTML in eBuilder.

Reported by Anastasia Cherniak. In eBuilder, Mundo Perspectivas newsletter ad headline HTML does not contain the target URL for the ad. Ad options templates are programmed for each newsletter ad to have the image, headline and call-to-action linked to the target URL provided by the advertiser when materials are submitted in eBuilder. Mundo Perspectivas newsletter ad headlines are no longer pulling in the target URL. Ad image and CTA are working as expected. Example campaign: https://cloud.pmmimediagroup.com/campaign/view?id=41757

varies

N/A

JENNIFER BRINK

Resolved

System Configuration Error

Sent to Kathy for updates. Waiting to hear back.

839

04/11/23

Kelly Greeby

Product Hub

Other

Update to print specs

We need to update the print specs on the hub for some (most) of our magazines. Attached are the new files. You'll see at the top of each file which brand they belong to - we have standardized across most of the books. Can you please put this on each brand page and replace what is there now with these .pdfs?

Dominique Carmona

Resolved

Product Update/Close Date Change

840

04/14/23

Bea Greany

Naviga

Rate Line Addition/Adjustment

July 20 PW PELV video eblast PACK EXPO pricing $5,355, needs to be adjusted to standard PW eblast pricing, $4545. The July 16 PW video eblast date originally selected by the advertiser has been removed from inventory due to webinar newsletters being included in the count of mailings allowed per day.

ID Technology 101305

9594

71169

JENNIFER BRINK

Resolved

Billing

Adjusted the price to match the OG price.

841

04/13/23

Courtney Nichols

Product Hub

Other

LinkedIn specs

Good morning, CSMs frequently get this question about LinkedIn image specs. can you clarify the image specs on the Linkedin page. Says 1080X1080 (square) but aspect ratio is 1.91:1 to 1:1. Does the 1080 get cropped? Below are LinkedIn sponsored business post image specs - note I left out the vertical version because it has limitations. When time allows, can we update the specs pages accordingly? Image Design Recommendations File Type: jpg, png, or gif File Size: 5 MB Image Size: 1080 x 1080 - aspect ratio 1:1 (square, desktop and mobile) or 1200 x 628 - aspect ratio 1.91:1 (horizontal, desktop and mobile) Thank you, let me know if you have any questions.

Dominique Carmona

Resolved

Question

842

04/07/23

Stephanie Haag

BASE/Websites

Base/Website Issue

The white paper does not load to anything. It says 404 error

N/A

https://www.packworld.com/machinery/secondary-end-of-line/whitepaper/13350182/top-load-or-end-load-cartoning-selection-guidelines

JENNIFER BRINK

Resolved

Question

The page is from 2008 and the white paper is no longer downloadable. Per Jen K, we removed the page from our site. The client should be able to find similar information on the ProSource site.

843

04/11/23

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

I'd like to zero out this house order. thanks!

PMMI

10675

JENNIFER BRINK

Resolved

Billing

Done

844

03/22/23

Mikayala Delson

BASE/Websites

Base/Website Issue

The client and I keep trying to put the speakers in a specific order but after trying multiple variations, once its saves, BASE places them in random order.

Here is the order and attached are the images: George Doan- Product Manager David Alan- Southwest Regional Manager Brock Fossnight- Midwest Regional Sales Manager Tadd Wolff- Applications - North East USA Nestor Jaimes- LATAM Sales Manager Brett Winkle- Applications Engineer

Axiflow Technologies, Inc.

JENNIFER BRINK

Resolved

System Configuration Error

Yes

845

04/10/23

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

I'd like to zero out this house order. thanks!

PMMI

10673

JENNIFER BRINK

Resolved

Billing

846

04/06/23

WENDY SAWTELL

Critical

Naviga

Other

tried reducing the price of the women in packaging supplement to $5,760 and got the attached error.

Ryson

10663

JENNIFER BRINK

Resolved

System Configuration Error

Hi Wendy, The size has been added and you should be able to adjust the price.

847

03/14/23

Stephanie Haag

Leadworks

Leadworks Issue

The stats and information aren't showing in the audience network tab for the client. This is both PW and PFW Banners on 3rd party.

https://cloud.pmmimediagroup.com/_/audience-network?aid=5716

Good Natured products

JENNIFER BRINK

Resolved

System Configuration Error

Doug was able to fix the issue preventing these from hitting the audience network dash.

848

04/01/23

WENDY SAWTELL

Minor

Naviga

Other

Can Kurt's open opps be cancelled or closed/lost? Looks like he has 20 or so. https://pmmidotorg.lightning.force.com/lightning/r/Report/00OEX000000LJkw2AG/view?queryScope=userFolders

Thanks. No rush.

Hannah Krause

Resolved

Not an error

This is done... Ryan removed the proposals that hadn't reached the Naviga stage and I went in and removed the remaining 4 or 5! Please let me know if any additional campaigns pop up!

Yes

Reached out to wendy to make sure she wants all old ops removed or does the new rep want to review and revisit the sales.

849

04/03/23

Mikayala Delson

Leadworks

Reporting Issue

Hi Jenn, are we able to find metrics for Scout beyond less than 30 days? In leadworks it only shows metrics from the last 30 days and I was wondering if there's some way we can see metrics from earlier.

https://converge.cloud.pmmimediagroup.com/advertiser/4965/scout

Reid Supply

JENNIFER BRINK

Resolved

Question

Worked directly with Brian.

Asking Brian for reasons the extra data is needed.

850

04/06/23

Mikayala Delson

Leadworks

Template Issue

In the Targeted Branding view, it shows that this LW campaign (44019) is active. But in the Master Dash campaign, I have the stop date to 2/28/23. Can we change the status in the Targeted Branding campaign to Inactive?

Perfex Corporation

9997

70346

JENNIFER BRINK

Resolved

User Error - CST

Hi MiKayla! I went ahead and adjusted this one for you. You have to change the date in two places. The main campaign and where the Stats are loaded. This is the one that actually affects the dashbaord.

851

04/05/23

LEO GUENTHER

Minor

Naviga

Notification Issue

tried to add a profile and got alert

glenroy

10656

JENNIFER BRINK

Resolved

User Error - Sales Rep

Hey Leo! I was able to fix this... your campaign dates ended on 6/30 and the issue is 7/1.

852

01/09/23

Stephanie Haag

Leadworks

Leadworks Issue

When in the PAN Campaign master page none of the normal Facebook or Leadworks show up. Only banners and PE social.

all

JENNIFER BRINK

Resolved

System Bug

There is a ticket open to see if this is on PMG's side. If not I will need to go to Naviga. I can't get test ads to flow.

853

01/04/23

MaryAnn Coyle

Leadworks

Product Issue

I do not see any 2023 Facebooks in Leadworks. is this by design since there are now 2 different tiers? No big deal since CSMs are able to manually create the campaigns; just need to know one way or another.

all

JENNIFER BRINK

Resolved

System Bug

There is a ticket open to see if this is on PMG's side. If not I will need to go to Naviga. I can't get test ads to flow.

854

01/11/23

Mikayala Delson

Leadworks

Leadworks Issue

I'm trying to find this LW campaign in the PAN Master Campaign dash and it has not been automatically created. When I tried to manually create the campaign, there are two LW advertisers for Big-D. Which one do I create a campaign in? Or are you able to see why the PAN campaign did not auto pull through? Thanks!

Big-D Construction

9590

60836

JENNIFER BRINK

Resolved

System Bug

There is a ticket open to see if this is on PMG's side. If not I will need to go to Naviga. I can't get test ads to flow.

855

12/22/22

LEO GUENTHER

Leadworks

Leadworks Issue

just logged in

Home Page

No Campaign

Home Page

JENNIFER BRINK

Resolved

System Bug

856

03/21/22

Mikayala Delson

Leadworks

Template Issue

I'd like to change this username to KLofy instead of KSnyder. Her last name got changed to Lofy which is updated in LW although I am not authorized to change the username.

Pattyn North America, Inc.

JENNIFER BRINK

Resolved

Not an error

https://pmmimediagroup.atlassian.net/browse/LW-870

857

07/11/22

Bea Greany

Leadworks

Leadworks Issue

checked recent webinar eblasts (standard HTML) and found 3 eBuilder examples where the hero image is too tall

webinar eblast hero image is too tall. Max height is 450 pixels, max width is 600 pixels but the HTML coming out of eBuilder does not contain a max height element. The HTML displays: height: auto; border: none; width: 100%; max-width: 600px;

multiple

Zanzy Begoun

Resolved

UI Clarity

created a ticket for yevgeny

https://pmmimediagroup.atlassian.net/browse/LW-927

858

12/03/22

WENDY SAWTELL

MDT (WENDY USE ONLY)

Other

In MDT, Second Look shows price of $3,639, but in Naviga it is correct and priced $3,780. Maybe has something to do with our discounts we used to provide in the past if a company bought Showcase, GP and SL?

Eastey

JENNIFER BRINK

Resolved

System Configuration Error

859

12/20/22

David Newcorn

Naviga

Feature Request

Not applicable

Can you create an "alias" for all product groups EXCEPT aw? Kind of like you did with emerging brands? It would be enormously helpful. Call it "PMG minus AW" if possible. Thanks.

Not applicable

JENNIFER BRINK

Resolved

Feature Request

860

09/06/22

Roxsy Mangiante

Naviga

Product Issue

In Lideres 2023 EXPO PACK package is missing Destacado newsletter, and the full page for profile (there is only one for the Ad). Also it is not allowing me to add a webinar for the date shown on August 2023.

Please, update the date for Lideres with August 2023 how we ran this year instead April.

Cablevey Conveyors

9517

Zanzy Begoun

Resolved

Product Update/Close Date Change

Package has been updated. What webinar are you referring to? There is no webinar in the EXPO PACK leaders package? Waiting on date confirmation Looks like plan was cancelled.

861

02/27/23

Christine Smallwood

Leadworks

Leadworks Issue

click on Audience Network tab and get an error

Kliklok - SYNTEGON

Leadworks

https://cloud.pmmimediagroup.com/advertiser/view/id/318

JENNIFER BRINK

Resolved

System Bug

Doug fixed the error.

https://pmmimediagroup.atlassian.net/browse/LW-1047

862

03/06/23

Bea Greany

Other

Template Issue

EoA tests. This problem has been over a week now. I checked the EoA test earlier by reloading it 5 times, but it no longer works. Some tests aren't even visible to me now.

This is Mariia Druziuk. I used Bea’s name because I couldn’t find mine.

All

This is Mariia Druziuk

Bea Greany

Resolved

Question

863

03/17/23

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

I'd like these house orders zeroed out, thanks!

PMMI / PMG

10587 and 10598

N/A

JENNIFER BRINK

Resolved

Billing

Done.

864

03/08/23

WENDY SAWTELL

Naviga

Other

This time of year we start working with different fiscal years that will bleed into the following calendar year. Because of this, I'd like the Leaders issues added for all brands (probably safe to add 3% for now). We'll have to manually adjust these programs when we figure out the pieces, etc., but need to be able to book stuff. We can have a conversation if needed.

I've brought this question to the attention of Jen Krepelka and Elizabeth Kachoris, with plans of having an answer to you next week.

Emma Satchell

Resolved

Product Update/Close Date Change

865

03/16/23

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

I'd like to zero out these house orders. thanks!

PMMI Media Group

10580 and 10579

JENNIFER BRINK

Resolved

Billing

Done.

866

03/16/23

Brian Gronowski

Naviga

SalesForce/Naviga sync

Reached out to Jenn

Not sure what is happening but will not let me save naviga plan and is not pre populating campaign name

Hixson

Not allowing me to get to this stage

JENNIFER BRINK

Resolved

System Configuration Error

This has been fixed. The SF password the API integration used was expired. We updated it and everything is working now.

867

03/14/23

AMBER MILLER

Naviga

Reporting Issue

Please pull a report that shows all advertisers with an ad in PW July and August AND an ad in Showcase.

N/A

JENNIFER BRINK

Resolved

Question

Sent attached spreadsheet to Amber

868

03/13/23

Mikayala Delson

Leadworks

Leadworks Issue

Hi Emma, I believe you looked into my previous ticket on Friday regarding Haskell's Scout data not populating in Leadworks. I checked this morning and noticed there is still no data populating in Leadworks. Are you able to look into this again? Thanks!

Haskell website: https://stories.haskell.com/2021-rebound-campaign/p/1 LW: https://converge.cloud.pmmimediagroup.com/advertiser/2032

Haskell

Scout

JENNIFER BRINK

Resolved

Not an error

The beacon is live on the site and firing. The site may not be a heavy traffic site. This is on a playbook asset not on their main site. For more activity, they should add the beacon to their home page.

869

03/14/23

Mikayala Delson

Naviga

Billing Issues

I'm trying to switch the agency to this order to O'Keeffe Agency. I am not seeing it as an option in Naviga. It is in Salesforce and I tried to do a force sync but is still not showing up in Naviga.

Regal Rexnord

10018

N/A

JENNIFER BRINK

Resolved

Billing

870

03/13/23

MaryAnn Coyle

Naviga

Other

Is it possible to move a Naviga order from one company to another? For billing purposes only, Thermo Fisher needed me to create a parent company in SF but still retain their membership.exhibitor info under the child. Can I get the existing Naviga proposal moved to this company: https://pmmidotorg.lightning.force.com/lightning/r/Account/001EX000003rhmqYAA/view

Thermo Fisher Scientific

10204

JENNIFER BRINK

Resolved

Question

MaryAnn will set the billing company as an agency in Salesforce.

871

03/10/23

Mikayala Delson

Leadworks

Leadworks Issue

Haskell has the Scout beacon running on their website but when I look into their LW Scout campaign, there is no leads/data population.

Haskell website: https://stories.haskell.com/2021-rebound-campaign/p/1 LW: https://converge.cloud.pmmimediagroup.com/advertiser/2032

Haskell

SCOUT

N/A

Emma Satchell

Resolved

System Configuration Error

Hi Mikayla, this issue should now be fixed. However, please take a look after a few days to see if you see any leads start coming in again. If not, please reach out so we can double-check everything.

872

03/31/23

ELIZABETH TIERNEY

Naviga

Missing a date/Need a date

trying to add a full page premier suppliers ad and free company profile in the spring issue but need help because deadline is passed. George and Jonathan OK'd

packworld usa

10561

JENNIFER BRINK

Resolved

Product Update/Close Date Change

Done

873

03/09/23

PATRICK YOUNG

Naviga

Billing Issues

Please invoice in full starting in March for the balance of the two campaigns

Please invoice in full starting in March for the balance of the two campaigns.

Fristam Pumps

9871

63816; 63814

JENNIFER BRINK

Resolved

User Error - Sales Rep

Fixed. These should be setup as flexible.

874

03/08/23

Bea Greany

Leadworks

Leadworks Issue

https://cloud.pmmimediagroup.com/advertiser/view/id/5761 March 20 CM+P Services Focus is not showing in LeadWorks advertiser or in Upcoming Issues dashboard

Looking for the 3/20 CM+P Focus - Services NL in LeadWorks. Line item appears in Naviga production with a confirmed date of 3/2/2023. Today I changed Naviga campaign statuses for 3 other advertisers in the same NL to R3 and those campaigns now show up in LeadWorks.

110698 Manna Foods, LLC

Naviga ID 10513

70278

JENNIFER BRINK

Resolved

System Bug

I deleted and re-added the line item. It looks like this was created successfully. I think this is part of the same issue we had with PFW Focus. This one just flat out didn't create.

875

03/08/23

ELIZABETH TIERNEY

Naviga

Need to move the date

I can't add the Spring issue of HCP to the plan. I need premier suppliers + a full page ad + the free profile added.

weiler engineering

10550

JENNIFER BRINK

Resolved

Product Update/Close Date Change

876

03/07/23

LEO GUENTHER

Naviga

Missing a date/Need a date

tried to add plan and error popped up

wants two 1/2 horizontals. In May and August

Eagle Prod Inspection

10259

JENNIFER BRINK

Resolved

User Error - Sales Rep

Moved the PFW eblast date that was sold out and was able to add the print ads.

877

03/07/23

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

I'd like to zero out this house order. thanks!

PMMI Media Group

10544

Emma Satchell

Resolved

Billing

This house ad has been zeroed out. Thanks! - ES

878

03/02/23

FLAVEL SHURTLEFF

Send My Ad

SalesForce/Naviga sync

I was checking CM+P April ads in SMA vs. NAVIGA today and ChemBlend of America LLC is in NAVIGA, but not in SMA. All other ads are accounted for.

ChemBlend of America LLC

10492

70152.1

JENNIFER BRINK

Resolved

User Error - CST

This was sitting in r1 status. When a client approves the campaign via the link provided, the system won't send it to SMA until it hits R2 or later. I manually pushed this one over for you. It should have been qc'd by 3/1, so I am marking it as an error.

Hi Jenn, I'm a total newbie to SMA. Any tips on where to begin? Will check in with you about this first thing Friday morning.

879

01/03/22

ELIZABETH TIERNEY

Naviga

Need to move the date

tried to add a newsletter

herma

Zanzy Begoun

Resolved

Moving Date

880

01/03/22

Madysen Fast

Leadworks

Template Issue

The tracking URL for Ad 1 is not working, even though it works when pasted into a seperate tab. I have tried using a different link but the same error message pops up.

Asked Madysen for more info

Martin Automatic

36455

45734.1

Zanzy Begoun

Resolved

System Bug

Created a ticket LW-787

881

01/03/22

MaryAnn Coyle

Naviga

SalesForce/Naviga sync

Naviga not pulling in the leading zero in their zip code and Janet cannot process credit card because zips don't match. Zip code is 08550 (correct in Salesforce) but in Naviga, it pulls through as 8550.

I know Jenn has mentioned something about this in the past but I emailed Simone to see if she can help

Copa-Data USA

6623

Zanzy Begoun

Resolved

Not an error

Jenn fixed it. For future reference, the solution is just to reenter the address in SF and save

882

01/03/22

PATRICK YOUNG

Naviga

Need to move the date

I need to add AW January Leaders in Automation to the media plan

Please open up the close date for the AW January Leaders so I can add the issue to their media plan.

mk North America

Opp# 8264

Zanzy Begoun

Resolved

Moving Date

I had to create a new 1/5 publish date. Last week, I extended the CLOSE to 1/5 but the PUBLISH stayed at 1/1 and now I can't do anything since it's passed 1/1.

883

01/03/22

Reed Simonsis

Naviga

Need to move the date

Tried to move date and was unable do to pricing

Need this item moved from 1/4 to 1/6

HighByte

8140

51008

Zanzy Begoun

Resolved

Moving Date

884

01/04/23

Reed Simonsis

Naviga

Other

N/A

Please fix the LIA error so we can enter orders - see screen shot thanks

all

Emma Satchell

Resolved

Product Update/Close Date Change

Hello, thank you for your request! This has been completed. Please let me know if you have any questions.

885

01/04/22

Brian Gronowski

Naviga

Billing Contact not pulling through

Note to Zanzy

Agency issue - waiting for Jenn to get back

Eriez

JENNIFER BRINK

Resolved

Not an error

I see agency and billing contact.

886

01/04/22

Mikayala Delson

BASE/Websites

Base/Website Issue

In Base under Pending (https://companyupdate.pmmimediagroup.com/list), when I tried to click on the companies pages listed and publish it, I received this error: Error: invalid json response body at https://manage.pmmimediagroup.com/api/2.0rcpi/persistence/platform/content/company/13320823 reason: Unexpected token < in JSON at position 0

Looks like Jenn already has a Trello ticket in for this issue. I've attached some more examples to the ticket and asked for an update.

SMC Corporation of America, METTER TOLEDO, Multi-Conveyor

JENNIFER BRINK

Resolved

System Bug

887

01/04/22

Mikayala Delson

BASE/Websites

Base/Website Issue

When I try to enter in the Leaders categories into Base, I receive this error: GraphQL error: invalid json response body at https://manage.pmmimediagroup.com/api/2.0rcpi/persistence/website/schedule reason: Unexpected token < in JSON at position 0

King Plastic Corporation

BASE ID 13368381

Zanzy Begoun

Resolved

System Bug

Made a trello ticket

888

01/04/22

Riley Phoenix

Leadworks

Leadworks Issue

Clients unable to reset and log into their LWs accounts. Zanzy put in a ticket LW-789

Zanzy Begoun

Resolved

User Error - Client

no resolution. Riley wasn't able to get clear steps from the client so Doug is unable to troubleshoot any further. We are closing out the ticket for now

889

01/05/22

ELIZABETH TIERNEY

Naviga

Product Issue

tried to add additional LIP categories to an order and am getting an error as illustrated in the screenshot attached.

LIP is closed so nothing new can be added to print, but we might be able to get them into digital. Waiting on Liz to confirm if that's what she wants.

pregis

Zanzy Begoun

Resolved

Product Update/Close Date Change

added the categories for digital

890

01/05/22

Reed Simonsis

Naviga

Missing a date/Need a date

Need to move date from 1/10 to 1/12 for now.. may have to move again to 1/14. Not able to move

Need to move date to 1/12 for now.. may have to move again to 1/14

husky

6151

50483

Zanzy Begoun

Resolved

Moving Date

1/12 was taken. moved to 1/14

891

01/05/22

Roxsy Mangiante

Naviga

Custom Product Request

Please to add the production cost of $350

Cablevey Conveyors

7795

52155

ALICIA PETTIGREW

Zanzy Begoun

Resolved

Won't Do

false alarm. nothing to do here

892

01/05/22

Roxsy Mangiante

Naviga

Custom Product Request

Please to add the production cost of $600

This is for video editing

Cablevey Conveyors

7795

52164

ALICIA PETTIGREW

Zanzy Begoun

Resolved

User Error - Sales Rep

This is already a product. I showed Roxsy where to find it

893

01/05/22

Stephanie Haag

SalesForce

SalesForce/Naviga sync

This client account doesn't seem to be syncing in salesforce to naviga even after force sync is clicked. also it looks like there is a duplication

https://pmmidotorg.lightning.force.com/lightning/r/Account/0011I00000aPf4qQAC/view

Alithya - Fullscope is now part of Alithya

JENNIFER BRINK

Resolved

System Bug

Stephanie said the correct info did sync overnight but I am still seeing 5 records in Naviga (pic attached)

894

01/06/22

Courtney Nichols

Naviga

Need to move the date

Please help asap - This is an older order, I am not able to change the 1/18 eblast date to 2/23 asap so we don't lose it. Thank you!

Central States

6667

43027

Zanzy Begoun

Resolved

Moving Date

date updated

895

01/06/22

PATRICK YOUNG

Naviga

Adding an Agency

I followed all the correct steps in SF yet the agency is not appearing in the Bill-to locations

Please make Strategic America the billing location for this order. They are entered in SF as the ad agency, I have the correct person entered as the billing contact.

Goodway Technologies

Opp #8208

JENNIFER BRINK

Resolved

System Bug

Strategic is now the Agency. The Agency is set up correctly in SF, but didn't connect in Naviga.

896

01/06/22

Zanzy Begoun

Naviga

Just keeping track of product changes made. I've deactivated the pre-roll video editing product and added a rate line to each brand's content creation product instead.

Resolved

Not an error

897

01/06/22

Bea Greany

Leadworks

Need to move the date

I need to combine the Jan 13 & Jan 20 Packaging Focus newsletters and send only one Packaging Focus on Jan 13 (Jan 20 is overbooked for PW). I asked CSM Mikayla Delson to change the Packaging Focus NL date in the client's Naviga campaign from Jan 20 to Jan 13. Mikayla changed the date as requested. Enercon materials were approved in eBuilder for their Jan 20 NL date. Naviga production is updated but LeadWorks is not updated. Upcoming Issues dashboard and Enercon's individual campaign continue to hold the Jan 20 date (did not update to Jan 13).

Enercon Industries

LeadWorks #35010; Naviga #7498

43926

JENNIFER BRINK

Resolved

System Configuration Error

manually handled

created ticket - https://pmmimediagroup.atlassian.net/browse/LW-791

898

01/07/22

MaryAnn Coyle

Naviga

Need to move the date

George allowed Softing to get into January AW Print and January LIA but product is no longer available. Can you adjust the closing date for a moment so we can adjust the order?

Softing

8307

52403

Zanzy Begoun

Resolved

Moving Date

Added LIA to plan

899

01/07/22

WENDY SAWTELL

Naviga

Reporting Issue

I added four 1/2 page ads for Patrick and it gives them the 3x discount. It should be $3,415 but the ads came out to $3,400. I manually updated them, but thought I would mention in case something needs to be adjusted

Aerzen

8302

JENNIFER BRINK

Resolved

Not an error

$3400 is 5% of the rate card, so system was calculating correctly.

900

01/10/22

Madysen Fast

Leadworks

Leadworks Issue

While trying to add metrics/data to a leadworks Facebook post campaign, I was unable to click the date completed or click that there were leads. There was not an option to state if there were leads for the campaign either.

Delkor

JENNIFER BRINK

Resolved

System Configuration Error

Adjusted Madysen's role and she is able to see what she needs.

901

01/10/22

MaryAnn Coyle

Naviga

Need to move the date

Discount exceeds my allowance--please move date from 1/12 to 1/26

Econocorp

8020

49782

JENNIFER BRINK

Resolved

Moving Date

moved! please check LW to make sure the change is reflected there.

902

01/10/22

MaryAnn Coyle

Naviga

Missing a date/Need a date

Could you add 7/26 for a Mundo Webinar Date?

QAD Inc

8321

52476

Zanzy Begoun

Resolved

Product Update/Close Date Change

903

01/10/22

Reed Simonsis

Naviga

Need to move the date

Overbooking for this eblast date

Need the 10/11 eblast moved to 10/18 if still available by time of date change.

PI North America

8196

51594

Zanzy Begoun

Resolved

Moving Date

904

01/10/22

Zanzy Begoun

Naviga

Documenting a price change. Alicia/Wendy requested to have all banner ads (on our site) updated to make more sense. Some brands had leaderboards as their most expensive product, some had sky, etc. I made it more consistent while still taking into account impressions available per site. Keeping this line item open until I get the official approval from Wendy and Alicia that my prices are fine.

Zanzy Begoun

Resolved

Not an error

905

01/11/22

Courtney Nichols

Naviga

Leadworks Issue

Naviga is not pushing the Quick Hits campaign to Leadworks - it is a 1/14 date and we are running out of time.

Can you push this to Leadwoks?? https://pmg.navigahub.com/EW/PMG/ad/pw/edit_campaign_line?ID=100393&l=52140.1&c=8269

MHI

8269

52140

JENNIFER BRINK

Resolved

Not an error

906

01/11/22

Courtney Nichols

Leadworks

Missing a date/Need a date

Other

The Quick Hits I submitted earlier is now there, but the other newsletters from 7917 are not in leadworks.

MHI

7917

JENNIFER BRINK

Resolved

System Bug

Added this to Jira ticket LW-795

907

01/11/22

ELIZABETH TIERNEY

Naviga

Rate Line Addition/Adjustment

tried to delete print items from proposal. won't let me delete because close date has passed.

nvenia

7569

JENNIFER BRINK

Resolved

Not an error

Reps can't adjust old dates, not an error.

908

01/11/22

Mikayala Delson

Leadworks

Leadworks Issue

Honeywell's PW 3rd Party campaign is not showing up in Leadworks PAN Master Campaign dashboard.

Honeywell Intelligrated

8299

52348

JENNIFER BRINK

Resolved

Not an error

The campaign won't show up until it is moved to R3, right now it is sitting in R2.

909

01/11/22

Mikayala Delson

Leadworks

Leadworks Issue

Heat and Control's 1/3/2022 PW 3rd Party Banner ad is not pushing to Leadworks

Heat and Control

7787

49595

JENNIFER BRINK

Resolved

System Bug

This is fixed... Line was moved to a Mundo and API connection pushed the new campaign over.

Ticket created: https://pmmimediagroup.atlassian.net/browse/LW-795

Issue is on the Naviga side

910

01/11/22

Roxsy Mangiante

Naviga

Missing a date/Need a date

I need the webinar for 07/26/22

Update the date.

QAD

8321

52476

Zanzy Begoun

Resolved

Product Update/Close Date Change

MAC already submitted a request and I've taken care of ir

911

01/11/22

senochs@automationworld.com

Naviga

Product Issue

Added the Leaders in Automation Profile (digital only) product to various orders and get the below error

Digital LIA profile product cannot be added to an order see attachment for error

Various

Zanzy Begoun

Resolved

Product Update/Close Date Change

Product didn't have 2022 dates yet, so I added them.

912

01/11/22

ELIZABETH TIERNEY

Naviga

Rate Line Addition/Adjustment

tried to delete all PAN items on the proposal at client's request. getting same "past the close date" error message

nvenia

7569

JENNIFER BRINK

Resolved

Product Update/Close Date Change

Removed lines as requested.

913

01/12/22

MaryAnn Coyle

Naviga

Custom Product Request

Please add 2 PW Content Creation: Print Ad for $500 for March

Create rate line and added to Daniel's plan. Both Alicia and Bacho have approved

High Tek

8347

Zanzy Begoun

Resolved

Custom Product

914

01/12/22

Zanzy Begoun

Naviga

Adding 5 new products to Naviga and documenting here. These are for PAN for EXPO PACK, so there will be 3 Facebooks and 2 LinkedIns. I'll close this line item out once I'm finished.

Zanzy Begoun

Resolved

Product Update/Close Date Change

Done. 5 new products added. Jenn/I made the decision to change FB positions from 5 per week to 4 per week like LinkedIn. Wait on marketing to finish the hub pages but Naviga is ready.

915

01/13/22

Sharon Enochs

Naviga

Rate Line Addition/Adjustment

N/A

Can you put the correct rate in Naviga for Show Daily island. See email from Mary Thorne attached . Thank you

Various

Zanzy Begoun

Resolved

Not an error

Confirm with Alicia and Joe. Joe said Naviga prices are correct and will communicate that to Mary. No change needed.

916

01/14/22

Brian Gronowski

Naviga

Need to move the date

We need Feb PFW close date extended to 1/21

Can you please extend the close date of February PFW to January 21? We have some last minute ads coming in and we want to avoid asking you to extend for each advertiser.

Verder

JENNIFER BRINK

Resolved

Moving Date

Approved by George. Done.

917

01/14/22

Eric Ashbrook

Naviga

Billing Issues

HI Jenn, Christine sent me a report I had pulled showing some CP accounts. One of the accounts, Printpack, shows over $250k in 'Media Spend Current' and Christine asked if I could look into this. I'm wondering if something maybe got duplicated in Naviga? I don't have a specific order number, but she thinks their Media Spend Current is oddly high and asked me to investigate. I'll drop the report below. Let me know if you find anything that looks off! Thanks, Eric.

https://pmmidotorg.lightning.force.com/lightning/r/Report/00O8W0000075KI6UAM/view?queryScope=userFolders, https://pmmidotorg.lightning.force.com/lightning/r/Account/0011I00000aPiPDQA0/view

Printpack

JENNIFER BRINK

Resolved

System Configuration Error

The spend seems right now.

This is related to the Naviga Media spend issue Wendy discovered last week: What is happening is the system is pulling the Banner ad line items (or any CPM product really) per month (so jan – dec as individual line items), but instead of pulling the revenue by month for each line… it is pulling the entire year’s amount to each line. So 11,844.00 x 12 instead of $987 x 12.

918

01/14/22

MaryAnn Coyle

BASE/Websites

Base/Website Issue

When a client submits changes/edits through Company Update Link, the messaging is spelled incorrectly. The word received is wrong. Subject Line: Your requested updates have been recieved

general

JENNIFER BRINK

Resolved

System Configuration Error

Adding to Trello

919

01/14/22

Mikayala Delson

Naviga

Billing Issues

Hi Jenn, could you zero out the price for this supplement ad?

Mold-Rite Plastics

7373

JENNIFER BRINK

Resolved

Billing

Zeroed out free ad per hub

920

01/14/22

Reed Simonsis

Naviga

Need to move the date

Price change preventing move.

Need date moved to 2/4 AF slot.

Mitsubishi

8136

51110

JENNIFER BRINK

Resolved

Moving Date

Moved... LW didn't adjust we will need to move it.

921

01/14/22

Reed Simonsis

Naviga

Billing Issues

Per conversation in office hours.

Need these 4 leadership Items price adjust to match value added amounts of 0.00. This only if approved per conversations with Jenn.

Murrelektronik, Inc., Temposonics, Laird Connectivity, Pilz Automation Safety LP

8,300,832,783,208,266

Leadership in Automation - Digital Only

WENDY SAWTELL

JENNIFER BRINK

Resolved

Billing

Done

922

01/14/22

Kelly Greeby

Naviga

deactivate the additional 250 names for purchase on targeted covers because paper is too expensive

Zanzy Begoun

Resolved

Product Update/Close Date Change

923

01/17/22

Brian Gronowski

Naviga

Product Issue

Went to add a Craft Brew Supplement Cover ad to a plan and i don't see the covers

Joe approved the price of $2655 - Lara was involved in the discussion.

N/A

JENNIFER BRINK

Resolved

Product Update/Close Date Change

924

01/17/22

Kurt Belisle

Naviga

Custom Product Request

Lara Kriegerr approved an inside back cover ad placement for the PEE Showcase. Wendy approved a price increase of $2,556 for the ad. This includes a 10% premium for the placement and a 10% discount for their membership.

Please add this line to the above listed campaign so I can get it approved by the client today.

101677

8386

Pack Expo East showcase

WENDY SAWTELL

JENNIFER BRINK

Resolved

Product Update/Close Date Change

line added

925

01/17/22

Naviga

Alicia requested to remove the smaller leads package for PW and PFW playbooks. I've deactivated those ratecard lines

Zanzy Begoun

Resolved

Product Update/Close Date Change

926

01/17/22

Stephanie Haag

Leadworks

Notification Issue

I received a zero leads email from LW for a campaign that launches at 1:00pm today. This shouldn't go out until 2:40 if there are still 0 leases

Here is the text of the email: This is a note to indicate the following campaign has not been sent as of 2:40 p.m. Central: Advertiser: Systech - Dover Europe SARL Campaign: HCP Case Study eblast How Boehringer Ingelheim deployed Send date: 2022-01-17 Sales rep(s): Christine Smallwood https://cloud.pmmimediagroup.com/campaign/view?id=36662

Systech - Dover Europe SARL

Leadworks Campaign : 36662

n/a

JENNIFER BRINK

Resolved

System Bug

This was the result of a blip when they were working on the site.

Jira ticket:https://pmmimediagroup.atlassian.net/browse/LW-801

927

01/19/22

Bea Greany

Naviga

Product Issue

PW eblasts are overbooked on Feb 10 (refer to attached screenshot

Reed needs to move Matthews.

Matthews Marking

JENNIFER BRINK

Resolved

Moving Date

Moved the date to 2/9. Let me know if that doesn't work.

928

01/19/22

Kurt Belisle

Leadworks

Leadworks Issue

Can you add their engagement report?

DELMIA WORKS

JENNIFER BRINK

Resolved

User Error - CST

added ids to activate the engagement reports.

https://pmmimediagroup.atlassian.net/browse/LW-802

Codes for this client are used by another advertiser. Yevgeny will find out who is using them for me.

929

01/19/22

MaryAnn Coyle

BASE/Websites

Base/Website Issue

Unable to approve company updates: https://companyupdate.pmmimediagroup.com/review/618975b308f48353eb2a19b1/company. Attached error appears.

Created a Trello ticket

CC-Link

Zanzy Begoun

Resolved

System Bug

This should be resloved. The trello ticket is still open until base can find a way of blocking this from happening again.

930

01/19/22

Reed Simonsis

Leadworks

Leadworks Issue

The client tried to ad a PDF to Ad 4. He made a mistake by adding a JPG image where the PDF should be. When he tried to fix it, it would not allow him to remove the image.

I went ahead and tried to make the change myself but I recieved the same error. Please see screenshots and PDF that needs to be added as well. Thanks

Carlo Gavazzi

8240

51940

JENNIFER BRINK

Resolved

User Error - Client

Fixed!

931

01/19/22

Zanzy Begoun

Naviga

Created new 2022 form for GP & SL categories

Zanzy Begoun

Resolved

Product Update/Close Date Change

932

01/19/22

Zanzy Begoun

Naviga

Rate Line Addition/Adjustment

CP Print prices updated. See screenshot for new prices and approval

ALICIA PETTIGREW

Zanzy Begoun

Resolved

Product Update/Close Date Change

933

01/19/22

MaryAnn Coyle

BASE/Websites

Base/Website Issue

The company update listing area doesn't seem to be working for Mundo Pmmi: https://companyupdate.mundopmmi.com/list

Mundos

JENNIFER BRINK

Resolved

User Error - Client

this issue is because the the client (somehow) managed to directly include a large image within the body copy, which caused some errors when saving to Base. I've manually changed the image out for an actual embedded image and saving (in Base) works as expected.

https://trello.com/c/2ULK6J0r/171-error-message-when-logging-in-here-https-companyupdatemundopmmicom-login

934

01/20/22

Mikayala Delson

BASE/Websites

Base/Website Issue

Hey Jenn, I build this reg page and filled out the form but I am not receiving it in my email. Also Automate has two Wufoo forms with the same title so can you check if I am using the correct one? https://pmmimediagroup.wufoo.com/build/engineering-maximum-performance-a-machine-buildin-q1er4qr7152z5fb

Reg page: https://www.automationworld.com/home/webinar/22005956/engineering-maximum-performance-a-machine-building-case-study Automate: https://automate.io/app/bots/done/61e9c5cbdd607a5d7121fe7e

Aerotech

8004

49618.1

JENNIFER BRINK

Resolved

User Error - CST

Hi Mikayla, I have the right form and automate tied together... just waiting for the lead to show in LW.

935

01/20/22

Reed Simonsis

Naviga

Rate Line Addition/Adjustment

Leadership in automation digital only was supposed to be added and rate changed to 0 for added item. Instead 2 digital only items were added and neither are 0'd out

I have deleted one of these line item. The remaining needs to be price adjusted to 0 per conversations last week with jenn. item (52702)

Pilz Automation Safety LP

8266

5,268,552,702.00

WENDY SAWTELL

Zanzy Begoun

Resolved

Billing

Jenn said this was approved by Wendy so I zeroed it out - ZB

936

01/20/22

Reed Simonsis

Naviga

Need to move the date

Restricted due to pricing

Need 4/29 moved to May 2nd due to overbooking issue.

Rockwell Automation

8355

52621

Zanzy Begoun

Resolved

Moving Date

937

01/20/22

Reed Simonsis

Naviga

Need to move the date

Cannot change date due to pricing

Need 1/29 eblast moved to 2/7

Xometry Inc

8258

52024

Zanzy Begoun

Resolved

Moving Date

938

01/20/22

Stephanie Haag

BASE/Websites

Base/Website Issue

The client is frustrated with not knowing specs and the images coming out blurry and having to play around with this to get it to look correct.

Jenn, I'll let you handle this one but just FYI, I've asked in the past and they say they have no specs

Printpack

JENNIFER BRINK

Resolved

UI Clarity

Spec were provided

939

01/20/22

Zanzy Begoun

Naviga

Updated Print prices. Covers must be 10% increase from Full Page ads. Remove any belly band, insert, or gatefold. I exported the changes from Naviga (attached) and gave to Amber to update the hub.

ALICIA PETTIGREW

Zanzy Begoun

Resolved

Product Update/Close Date Change

940

01/20/22

Bea Greany

Leadworks

Leadworks Issue

tried to manually add sales rep, Kurt Belisle, after he was added at the advertiser level. https://share.getcloudapp.com/xQuzb86y

LeadWorks campaign #35360 Sales Rep field = unknown

AVEVA

35360

JENNIFER BRINK

Resolved

System Bug

https://pmmimediagroup.atlassian.net/browse/LW-810

941

01/21/22

ELIZABETH TIERNEY

Naviga

Rate Line Addition/Adjustment

I'm trying to delete all the items in this plan to start from scratch and it won't let me

Deleted items for Liz

IMA S.p.A.

8234

JENNIFER BRINK

Resolved

User Error - Sales Rep

942

01/21/22

Kim Overstreet

BASE/Websites

Base/Website Issue

HCP “Sustainability” index page stopped updating in June: https://www.healthcarepackaging.com/issues/sustainability, but there are quite a few newer items with that taxonomy. Here is one example, but you can do a search in Base for a full list: https://www.healthcarepackaging.com/issues/sustainability/news/21940609/printcyc-provides-input-for-design-for-recycling-guidelines Keren pointed out that there are two Sustainability checkboxes in the HCP taxonomy, so we suspect this is where the problem lies. Can you please have these two consolidated and populated to the one index page that is currently on the site? Thanks!

Created Trello ticket

HCP

Zanzy Begoun

Resolved

System Configuration Error

943

01/21/22

Lara Krieger

Naviga

Need to move the date

Resource Guides for Contract Pkg only run in the Dec issue and this is in April

The guide is a rateline under the magazine, so we can't limit it to just the Dec date. I manually moved it but how should we account for this in the future, Jenn?

Spee-Dee Packaging Machinery

52814.1

7972

JENNIFER BRINK

Resolved

System Configuration Error

They should only be able to select December with that rate line moving forward.

944

01/21/22

Mikayala Delson

Naviga

Billing Issues

Hello, can you please zero out this January date and move them to February 14th? They already paid in December. thanks!

Rexnord

7474

50144

Zanzy Begoun

Resolved

Billing

945

01/21/22

Stephanie Haag

Naviga

Product Issue

There is no Medical Device Packaging Category for HCP leaders in Naviga. Can we please have it added.

confirming with Claudia because I don't see it on the 2021 list either

Veritiv

Zanzy Begoun

Resolved

Product Update/Close Date Change

946

01/24/22

Bea Greany

Naviga

Product Issue

Automation Focus NL + AW provisional eblast slot reserved by Test Co-PMG + AW Standard eblast slot reserved by Test Co-PMG + 2 AW Standard eblsats slots sold to advertisers ServiceNow and PI North America

Bedrock Automation, ServiceNow, PI North America

8404, 7087, 8237, 8181, 8196

refer to attached screenshot

JENNIFER BRINK

Resolved

User Error - General

cancelled 8404... it was for testing iventory

947

01/24/22

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

Hello, I am trying to switch this PW 3rd party banner ad to a Mundo 3rd party. When I try to create the Mundo, there is not rateline. Also, Heat and Control is asking to be billed for January in full for all of their banner ad products. How should I go about this?

Mundo rateline added to 3rd party banner ad product

Heat and Control

7787

JENNIFER BRINK

Resolved

Product Update/Close Date Change

fixed :) I created a new line because you can't switch brands for PAN products.

The 3rd party banner ads need a rate line if we offer them. I see native ads on the hub, but not banner ads.

948

01/24/22

Reed Simonsis

Naviga

Rate Line Addition/Adjustment

Cannot price adjust

Per conversations approved by Jenn. Digital only LIA to be 0'd out to be used as value added item. Thanks.

Laird Connectivity

8320

53024

WENDY SAWTELL

JENNIFER BRINK

Resolved

Billing

Done!

949

01/25/22

Reed Simonsis

Naviga

Product Issue

Need all White paper eblasts changed to Supplied HTML Eblasts per the IO in naviga attachments. Thanks,

PI North America

8196

all Eblasts

JENNIFER BRINK

Resolved

Custom Product

created custom rate card and moved dates.

950

01/25/22

Roxsy Mangiante

Naviga

Custom Product Request

Please to add the date of April 5th 2022 for the webinar on Mundo PMMI

DUPONT

8436

Zanzy Begoun

Resolved

Product Update/Close Date Change

951

01/26/22

MaryAnn Coyle

Naviga

Product Issue

PW Additional LIP Categories Product. Can this be made into year-round availability as far as dates since clients sometimes purchase later for more online exposure?

Delkor

Zanzy Begoun

Resolved

Product Update/Close Date Change

952

01/26/22

MaryAnn Coyle

Naviga

Need to move the date

Please move to 3/4

Yaskawa

6430

38169

JENNIFER BRINK

Resolved

Moving Date

Done

953

01/26/22

MaryAnn Coyle

Naviga

Need to move the date

Please move to 2/11

Novanta

6161

36715

JENNIFER BRINK

Resolved

Moving Date

Done

954

01/26/22

MaryAnn Coyle

Naviga

Need to move the date

Please move to 4/8

Profol

5773

52002

JENNIFER BRINK

Resolved

Moving Date

Done

955

01/26/22

MaryAnn Coyle

Naviga

Need to move the date

Please move to 2/11

Domino

6515

52005

JENNIFER BRINK

Resolved

Moving Date

Done

956

01/26/22

Reed Simonsis

Naviga

Rate Line Addition/Adjustment

Unified flex had an eblast on 1/21 that had HTML and Click count errors. This error was not on our end and is being investigated. Need to give another eblast.

Informed by Maryann in the screenshot. This item is a make good. Needs to be adjusted to a 0 dollar rate. Thanks,

unified flex packagin technologies

8206

53075

MaryAnn Coyle

JENNIFER BRINK

Resolved

Make Good

Fixed!

957

01/27/22

Reed Simonsis

Naviga

Missing a date/Need a date

Need moved into January

please change 2/4 to Saturday 1/29

PI North America

8196

53076

JENNIFER BRINK

Resolved

Moving Date

Done

958

01/28/22

Kurt Belisle

Naviga

Custom Product Request

I'm trying to find podcast with article to add to this plan. I can't find it in the drop down menu.

I'm trying to find the AW podcast product with article - I'd like to add this to this plan in March

Bishop Wise Carver

8447

Zanzy Begoun

Resolved

User Error - Sales Rep

I see it as a menu option so I emailed Kurt to confirm

959

01/31/22

Sharon Enochs

Naviga

Missing a date/Need a date

No dates are in the date field for the Voice of the Customer Product

Please add dates

Various

Zanzy Begoun

Resolved

Product Update/Close Date Change

960

02/01/22

Brian Gronowski

Naviga

Reporting Issue

nothing yet

Naviga inventory shows all months available for PFW Native but not true when you try to add to campaign. Not showing the space I sold prior too

Shick Esteve

JENNIFER BRINK

Resolved

System Bug

This was inventory related and should be resolved

961

02/01/22

Kurt Belisle

Naviga

Missing a date/Need a date

I selected the AW IIoT outside back cover product but there aren't any dates for me to select.

I need this for the March IIOT

Opto22

8463

Zanzy Begoun

Resolved

Product Update/Close Date Change

962

02/01/22

Mikayala Delson

BASE/Websites

Base/Website Issue

Hi Jenn, I turned this registration page on demand but Reed accidentally gave the wrong webinar to turn on demand so I removed the on demand code in wufoo. Now when I test and submit the webinar form, the screen it leads to is blank and does not. say "Thanks for registering! ..." See attached

Reg page: https://www.packworld.com/home/webinar/22005600/implementing-cobot-palletizers-crawl-walk-run

Universal Robots

JENNIFER BRINK

Resolved

User Error - CST

Fixed. The form rule was still active, you just needed to delete the entire thing by clicking the red button!

963

02/01/22

Mikayala Delson

Leadworks

Billing Contact not pulling through

Leo added the client name Don Redding to the related contacts in Salesforce but we are not seeing his name synch in Leadworks. Do I have to create a user?

Baumer hhs

JENNIFER BRINK

Resolved

User Error - Sales Rep

contact would have fully synced overnight. I forced it to sync and added it to the plan.

964

02/01/22

Reed Simonsis

Naviga

Product Issue

Looked for custom question on naviga. There was no line item for AW.

Need rate line added for custom question for AW.

Custom Question Line Item for AW

N/A

JENNIFER BRINK

Resolved

Custom Product

Added the AW custom question product for Reed/Sharon

965

02/02/22

senochs@automationworld.com

Naviga

Adding an Agency

N/A

Please attach Intracon Marketing Solutions, S.L. as agency for this order only. Can you also add my name to this smartsheet as a requester so I don't have to enter it as Reed? Thanks

HP 3D

8459

JENNIFER BRINK

Resolved

User Error - Sales Rep

The agency is attached, but there isn't a billing contact associated with the client. Jim/Sharon will need to add one for invoicing

966

02/02/22

WENDY SAWTELL

Naviga

Missing a date/Need a date

Can we get 2023 Leaders programs and print dates if not in for all brands entered into Naviga? I'm starting to work with customers with fiscals starting in March and April. Thanks.

ALICIA PETTIGREW

Resolved

Product Update/Close Date Change

967

02/03/22

Riley Phoenix

Leadworks

Leadworks Issue

Campaign there, but looks like it was created manually and doesn't have the Naviga IDs in addition to not being connected to the rest of the CP focus

https://cloud.pmmimediagroup.com/campaign/view/id/37481 -

Maple Mountain Co-Packers

8350

52604.1

JENNIFER BRINK

Resolved

System Bug

Fixed - this was part of the API issue with Naviga. Was fixed too!

968

02/03/22

Riley Phoenix

Leadworks

Leadworks Issue

No record in LW/Not connected

Econo-PAK

7952

48636.1

JENNIFER BRINK

Resolved

System Bug

Fixed - this was part of the API issue with Naviga. Was fixed too!

969

02/03/22

Riley Phoenix

Leadworks

Leadworks Issue

No record in LW/Not connected

https://pmg.navigahub.com/ew/pmg/ad/pw/edit_campaign_line?ID=109274&l=50400.1&c=8087&a_module=AD. https://cloud.pmmimediagroup.com/advertiser/view/id/4278

MSI Express Inc

8087

50400.1

JENNIFER BRINK

Resolved

System Bug

Fixed - this was part of the API issue with Naviga. Was fixed too!

970

02/03/22

Stephanie Haag

Naviga

Notification Issue

Clients are getting an error message when they try to approve their plans. They get the PDF from the Sales rep and then when they click it gives an error.

Sidel/ Ronchi

JENNIFER BRINK

Resolved

System Bug

Naviga Fixed the error

Opened a ticket with Naviga - The token given for portal proposals is broken.

971

02/04/22

Kurt Belisle

Naviga

Adding an Agency

The drop down above doesn't provide an option to "remove the agency" I do not want to add one.

Billing address3131 Katella Avenue Los Alamitos, California 90720 United States - Also the El Robotics sales page doesn't say anything about a print ad is one included with this purchase?

Epson

8483

Need to remove agency and bill to the Los Alamitos address below

JENNIFER BRINK

Resolved

Question

Answered Naviga Agency question and included zanzy on the email to answer the playbook question.

972

02/04/22

Kurt Belisle

Naviga

Template Issue

client can't approve order when clicking on link in pdf. File not found 404 notification was received by them and me

see above. client can approve order.

Interact Analysis

8480

Proposal

JENNIFER BRINK

Resolved

System Bug

Naviga Fixed the error

973

02/07/22

Bea Greany

Naviga

Need to move the date

digital edition link will not be ready for the 2/10 PFW New Issue Alert NL so I need to move the NL date to 2/19

need to move PFW New Issue Alert NL and its two advertisers from Feb 10 to Feb 19

Festo Corporation & Lorenz Conveying Products

8110 & 7568

50694.1 & 44464.1

JENNIFER BRINK

Resolved

Moving Date

I moved ALL the orders (Quotes and Confirmed) to 2/19.

974

02/07/22

Mikayala Delson

Naviga

Product Issue

I am trying to switch the production form to the PACK EXPO 2022 Categories, but when I save I am receiving an error. See screenshot attached.

A-B-C Packaging Machine Corp.

7372

50113

JENNIFER BRINK

Resolved

User Error - CST

I was able to swap the form. Please let me know if it happens again.

975

02/07/22

Reed Simonsis

Naviga

Need to move the date

cannot change date due to pricing

needs to be moved from 2/14 to 2/21. Thanks

inductive autoamtion

8204

51716

JENNIFER BRINK

Resolved

Moving Date

2/21 wasn't open, so I moved it to 2/20. If you need it moved again, please let me know.

976

02/07/22

Reed Simonsis

Naviga

Need to move the date

Price change preventing move.

Need the 10/12/2022 move to 3/2/2022 Thanks,

aerotech

8004

49621

JENNIFER BRINK

Resolved

Moving Date

Date was moved

977

02/08/22

Bea Greany

Leadworks

Leadworks Issue

There are two Duplicate LeadWorks advertiser campaigns #37477 and #37492

This is Mariia Druziuk. I used Bea’s name because I couldn’t find mine.

Domino Printing Mexico

#37492 and #37477

JENNIFER BRINK

Resolved

User Error - General

Moved the Naviga IDs to the correct LW account

978

02/08/22

Brian Gronowski

Naviga

Billing Issues

nothing yet

Not pulling through the correct billing address. 6885 E. 1225 North Huntsville, UT 84317

Perfex

8501

JENNIFER BRINK

Resolved

Not an error

The address that pushes through to Naviga doesn't reflect the requested address.

979

02/08/22

Courtney Nichols

Naviga

Missing a date/Need a date

can't change myself

can you change the date from 2/23 to 4/24? Thanks!

Central States

6667 - https://pmg.navigahub.com/EW/PMG/ad/campaign_lines?ID=6667

43027

JENNIFER BRINK

Resolved

Product Update/Close Date Change

Moved Date

980

02/09/22

PATRICK YOUNG

Naviga

Billing Issues

The line item will be deleted and another order will be created in Naviga.

Please issue a credit memo for the attached invoice. I'll enter a new order so the client can be billed in one lump sum.

Fristam Pump Opp 7426

#7426

JENNIFER BRINK

Resolved

Billing

Removed the remaining billings for the line and added a negative line in Feb to balance out the Jan Invoice.

981

02/09/22

Reed Simonsis

Naviga

Need to move the date

Cannot change date due to pricing

need the 3/8 webinar eblast changed to 3/24.. if 3/24 is taken please change to 3/25. Thanks ,

Universal Robots

8011

49509

JENNIFER BRINK

Resolved

Moving Date

Moved date to 3/25

982

02/09/22

Riley Phoenix

Leadworks

Leadworks Issue

No record in LW/Not connected

https://pmg.navigahub.com/ew/pmg/ad/pw/edit_campaign_line?l=52649

Curtiss-Wright / Exlar Automation

8362

52649.0

JENNIFER BRINK

Resolved

System Bug

This was pushed to the system

983

02/09/22

Riley Phoenix

Leadworks

Leadworks Issue

No record in LW/Not connected

https://pmg.navigahub.com/ew/pmg/ad/pw/edit_campaign_line?ID=102521&l=53416.1&c=8485

Bishop-Wisecarver Corporation

8485

53416.1

JENNIFER BRINK

Resolved

Not an error

This hasn't hit R3 yet, so the campaign wouldn't have kicked out

984

02/09/22

Riley Phoenix

Leadworks

Leadworks Issue

No record in LW/Not connected

https://pmg.navigahub.com/ew/pmg/ad/pw/edit_campaign_line?ID=102482&l=53404.1&c=8479

Pepperl + Fuchs

8479

53404.1

JENNIFER BRINK

Resolved

Not an error

This hasn't hit R3 yet, so the campaign wouldn't have kicked out

985

02/09/22

Riley Phoenix

Leadworks

Leadworks Issue

No record in LW/Not connected

https://pmg.navigahub.com/ew/pmg/ad/pw/edit_campaign_line?ID=102446&l=53419.1&c=8487

Mpac Group

8487

53419.1

JENNIFER BRINK

Resolved

Not an error

This hasn't hit R3 yet, so the campaign wouldn't have kicked out

986

02/09/22

Riley Phoenix

Leadworks

Leadworks Issue

No record in LW/Not connected

https://pmg.navigahub.com/ew/pmg/ad/pw/edit_campaign_line?ID=102034&l=53429.1&c=8492

Instrumental Inc

8492

53429.1

JENNIFER BRINK

Resolved

Not an error

This hasn't hit R3 yet, so the campaign wouldn't have kicked out

987

02/10/22

Christine Smallwood

Naviga

Custom Product Request

Missing - Inside Front Cover Ad for Game Plan

Please add the IFC product position for Game Plan - exclusive to ProMach Corporation @ $8,750 net

ProMach (Naviga Account# 102178)

#7999

N/A

WENDY SAWTELL

JENNIFER BRINK

Resolved

Product Update/Close Date Change

Added IFC as a size and rateline to 2022 GP

988

02/10/22

Kelly Greeby

BASE/Websites

Base/Website Issue

Looked at Content Engagement Reports

if you sort reports from 2021 - 2022 Leaders data for 2022 shows but if you just sort by 2022 they do not show. Krepelka thinks Base needs to hook up the hoses so we get current year stats correctly

N/A

JENNIFER BRINK

Resolved

System Bug

https://trello.com/c/mYaaNwwv/186-2022-leaders-data-is-not-showing-on-engagement-reports

989

02/10/22

MaryAnn Coyle

Naviga

Rate Line Addition/Adjustment

Can you change this to 1/2 horizontal with price adjustment? Sharon claimed there was only a horizontal spread rateline available but there is 1/2 horizontal for IIoT

Pepperl + Fuchs

8479

53398

JENNIFER BRINK

Resolved

User Error - Sales Rep

Correct rate line was added. Price still 2,000

990

02/10/22

Mikayala Delson

Naviga

Need to move the date

Hello, I would like to move Rexnord's Tech Minute to Monday March 7th. Thank you!

Rexnord

7474

50144.1

JENNIFER BRINK

Resolved

Moving Date

Done,

991

02/10/22

Reed Simonsis

Leadworks

Leadworks Issue

Has not synced over to leadworks campagin

Please force through to leadworks to create a lw campaign for ebuilder. I am not able to resave and force the line item due to price.

Trend Micro

8296

5,233,652,335.00

JENNIFER BRINK

Resolved

Not an error

These aren't auto created LW campaigns

992

02/15/22

Courtney Nichols

Naviga

Need to move the date

unable to move it

Here is the line ID - please changed hand picked date to 11/21: 53436

Mettler

8494

53436

JENNIFER BRINK

Resolved

Moving Date

The date was moved to 11/21!

993

02/16/22

Courtney Nichols

Naviga

Missing a date/Need a date

can't change date

Please change date to March 29th. Thanks!

Standard Knapp

7881

51367

JENNIFER BRINK

Resolved

Product Update/Close Date Change

Date was moved!

994

02/16/22

Kurt Belisle

Naviga

Missing a date/Need a date

The only AW handbook is April there should be another one in October.

I also want to ad Leaders In Automation online only to this program. How do I do that?

ADLINK

8544

JENNIFER BRINK

Resolved

User Error - Sales Rep

The Campaign had an end date of 9/30/22. Just need to extend the campaign to see the October issue.

995

02/16/22

Kurt Belisle

Leadworks

Leadworks Issue

I am trying to log in to the sponsorship hub and my user name and PW is not working. I tried to reset the password for the PEI sponsorship hub but it still isn't letting me log in to see pricing

see above

Hub

Eric Ashbrook

Resolved

System Configuration Error

996

02/16/22

MaryAnn Coyle

Naviga

Other

Kimberly Stover <kstover@us.pepperl-fuchs.com> is having problems logging into Naviga. She said that it says Invalid Login Credentials when trying to log in with Account ID: 102482 as the password. She is not associated with any other account, that I can see and I do see her listed in Naviga as a Pepperl contact.

Pepperl + Fuchs

JENNIFER BRINK

Resolved

System Bug

I deleted and re-added Kim's email address with the Naviga ID as her password. I was able to log in as Kim.

997

02/16/22

MaryAnn Coyle

Naviga

Product Issue

Just an FYI that the EXPO PACK Packages for 2022 do not have any size options for the showcase--they are all 'no ad'. I am working with Lara and I am updating the existing orders but maybe for 2023, if there are packages, add the size options. Thanks.

expo pack peeps

Zanzy Begoun

Resolved

Not an error

We can't unlock sizes for a package (it's a Naviga thing not an us thing). The reps were instructed to just X out the size they don't want and add the size they do want. The only other solution would be to create a separate package for every single size (which isn't a good solution).

998

02/16/22

Reed Simonsis

Naviga

Need to move the date

giving me some rate line error and cannot move date

Need the april mini directory moved to july. Thanks,

Nita Labeling Systems

7610

44939

JENNIFER BRINK

Resolved

Moving Date

Moved :)

999

02/16/22

Stephanie Haag

Leadworks

Leadworks Issue

The client is trying export leads and is getting an error 500. This is happening to both Janet and Steve and also not just in the computers using their system.

Syntegon

JENNIFER BRINK

Resolved

System Bug

1000

02/17/22

MaryAnn Coyle

Naviga

Product Issue

We need to move already approved OEM LIP and March Print to 8541 but date has passed so unable to add to the above order. Already approved order (8457) will be cancelled once this one is fixed. MAC moved this to In Progress because it stills need March Print ad added.

Novanta

8541

JENNIFER BRINK

Resolved

Product Update/Close Date Change

1001

02/17/22

Daniel Smith

Leadworks

Leadworks Issue

Error message when I look at Converge/Scout in any advertiser account: JSON.parse: unexpected character at line 1 column 1 of the JSON data

n/a

JENNIFER BRINK

Resolved

System Bug

This has been fixed. You should be able to see the reports now!

https://pmmimediagroup.atlassian.net/browse/LW-836

1002

02/17/22

MaryAnn Coyle

Naviga

Product Issue

I believe Jenn reached out to Naviga already about this order concerning the overbookings..should Reed find new dates in this order?

Beckhoff

8467

JENNIFER BRINK

Resolved

System Bug

Yes... please fine new dates. Naviga now sees the issue and is fixing it

1003

02/18/22

Bea Greany

Naviga

Other

March 8, 2022 is overbooked for PW. In addition to the above 3 PW eblasts there's a PW MAI NL

1 PW eblast needs to be moved.

Specialty Equipment / Syntegon Packaging

767,076,537,697.00

45714.1 45468.1 45942.1

JENNIFER BRINK

Resolved

System Bug

Sent a spreadsheet with all that needed to be moved for all overbooked dates.

1004

02/18/22

Bea Greany

Naviga

Other

Naviga bug? Problem in Naviga with inventory. 5/22 date has 4 PW eblast reservations (3 PMG test company status R1) + 1 for KHS (R2) and the product allows for 4 positions so there’s no reason for a line item to be red (indicating insufficient inventory). Sun. Mar 20 contains 5 reservations: 1 FlexLink (Q3) in addition to 3 PMG Test company (R1) and 1 KHS status R2). The PMG Test company plan also has a lot of dates in red to indicate there’s not enough inventory. All 3/20 and 5/22 PW eblast dates are red in the PMG plan. In order to allow the KHS campaign to move forward in the approval process I had to delete PW eblast lines from the Test Company - PMG campaign. I deleted 1 PW eblast on 3/20 and 1 PW eblast on 5/22. This allowed removed the red/overbook warning from the KHS plan so it could move from R2 to R3. The PMG test company placeholder reservations need to be added back to the Test Company - PMG campaign but I'm waiting for the KHS campaign to move to Confirmed status.

Test Company - PMG

7088

JENNIFER BRINK

Resolved

System Bug

This has been resolved. The issue was in Navgia's system and has been fixed on their end.

1005

02/18/22

ELIZABETH TIERNEY

Naviga

Other

trying to add leaders in packaging 2023 to a plan and it won't let me...screenshot attached.

You'll need to extend your campaign end date if you're trying to book 2023 products. - Z

us tsubaki

8650

Zanzy Begoun

Resolved

User Error - Sales Rep

1006

02/18/22

MaryAnn Coyle

Naviga

Product Issue

This line item is red but I don't know why! Does the date need to be removed from the Test company order?

I don't know what is going on with inventory! Jenn is going to investigate when she's back because we've had a lot of these issues reported today. I'm looking on the back end and only see Novanta booked for 10/5 so I don't know why it's red

Novanta

8552

53811

JENNIFER BRINK

Resolved

System Bug

This was resolved with the patch.

1007

02/18/22

MaryAnn Coyle

Naviga

Need to move the date

Please move to May 23, 2022

Cama

7761

50514

Zanzy Begoun

Resolved

Moving Date

1008

02/18/22

PATRICK YOUNG

Leadworks

Leadworks Issue

The detailed results for CSS Int'l Content Engagement Reports are missing for the OEM product categories

CSS Int'l

JENNIFER BRINK

Resolved

Not an error

We started Collecting data in Feb/Mar 2021, so 2020 won't be in LW.

1009

02/18/22

Reed Simonsis

Naviga

Need to move the date

Cannot change date due to pricing

Please change date to tuesday march 8th. Thanks,

Emerson Automation Solutions

8440

53090

Zanzy Begoun

Resolved

Moving Date

1010

02/18/22

Stephanie Haag

Naviga

Other

The plan is in R2 and the only one that is other than Test Company. They were okay when the plan was created but now bother PW e-blast dates are red and say they aren't available.

KHS AG

8502

JENNIFER BRINK

Resolved

System Bug

another inventory issue... Bea & I don't see any overbooking fo r5/22, there are a total of 4 reservations.

1011

02/21/22

PATRICK YOUNG

Leadworks

Other

CSS International ran in OEM Leaders in 2020 but their category information isn't showing even when the date range is adjust correctly. Please see screen grab. This is Kelly reporting this for Patrick by the way so can you just cc me on whatever the response is please ~ thanks!

https://engagement.pmmimediagroup.com/f92edc48631c631a07e27fe29a26137c?start=2020-01

CSS International

N/A

JENNIFER BRINK

Resolved

Not an error

We started Collecting data in Feb/Mar 2021, so 2020 won't be in LW.

1012

02/21/22

Reed Simonsis

Naviga

Missing a date/Need a date

red line items

needs to be moved or fixed. Thanks,

Beckoff

8467

5,324,253,264.00

JENNIFER BRINK

Resolved

Product Update/Close Date Change

1013

02/21/22

MaryAnn Coyle

Leadworks

Leadworks Issue

I am unable to view any Scout data under any companies in Leadworks. Here are some examples: https://dev.prospector.cloud.pmmimediagroup.com/advertiser/585/scout...https://dev.prospector.cloud.pmmimediagroup.com/advertiser/1614/scout...https://dev.prospector.cloud.pmmimediagroup.com/advertiser/3/scout

Scout data

JENNIFER BRINK

Resolved

System Bug

With Yevgeny

1014

02/22/22

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

I am unable to change the production form to PACK EXPO Showcase 2022.

Yamato Corporation

7588

44689.1

JENNIFER BRINK

Resolved

Product Update/Close Date Change

Added rateline and correct form.

1015

02/22/22

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

Can you switch the production form to the 2022 Showcase form? I am unable to save this. I will add the categories once it is switched. Thanks!

CTM Labeling Systems Inc.

7541

44215.1

JENNIFER BRINK

Resolved

Product Update/Close Date Change

Added rateline and correct form.

1016

02/22/22

Mikayala Delson

Other

I can't get into Slack and I have not seen this error before. "Something’s gone awry, and we’re having trouble loading your workspace."

Slack

JENNIFER BRINK

Resolved

Not an error

Slack was down - service was restored.

1017

02/22/22

Reed Simonsis

Naviga

Need to move the date

Cannot change date due to pricing

Please change the 3/4 to 3/25. Thanks,

Rockwell Automation for MAVERICK Technologies

8171

51327.0

JENNIFER BRINK

Resolved

Moving Date

Moved

1018

02/22/22

WENDY SAWTELL

Naviga

Other

no an error

-Can the 2023 rates show up after the 2022 rates in Naviga, so we don’t select them by accident? -I just added a 2023 Showcase to a plan to test it and it doesn’t show up as an ad for 2023…shows up as the Showcase for this October. -Are all 2023 rates supposed to be in Naviga? I’m not seeing Game Plan.

Zanzy Begoun

Resolved

System Configuration Error

1019

02/22/22

Courtney Nichols

BASE/Websites

Reporting Issue

checked all the wires

Can you identify why this article isn't appearing on the client's content report in LW: https://www.healthcarepackaging.com/machinery-materials/packaging-filling/article/21784128/new-packaging-line-for-injectable-aesthetic-medical-products-reduces-production-waste-by-17 ?

KOCH

JENNIFER BRINK

Resolved

System Configuration Error

The article wasn't showing because there is a % in the title. Base has adjusted the code so these articles will flow to the report.

added to trello ticket

1020

02/22/22

Reed Simonsis

Naviga

Need to move the date

none

please move their 3/4 Auto Focus NL to 3/25

Mavercik

8171

JENNIFER BRINK

Resolved

Moving Date

Duplicate

1021

02/22/22

Sharon Enochs

Naviga

Notification Issue

N/A

PLEASE add my name/email to requestor's name field on this sheet: Sharon Enochs, senochs@automationworld.com

HP 3D

8459

JENNIFER BRINK

Resolved

Not an error

HI Sharon! I have you on the list... let me know if you still can't see your name.

1022

02/23/22

Courtney Nichols

Naviga

Need to move the date

can't move it myself

Can you please change the date to something in mid April? Thanks!

US Tsubaki

6622

51567.0

JENNIFER BRINK

Resolved

Moving Date

Moved

1023

02/24/22

FLAVEL SHURTLEFF

Naviga

Product Issue

Confirmed that Opto ad was scheduled for the issue—they are

Opto22 is scheduled as a March 22 "AW-IIOT Supplement" Product (inactive) when all other March IIOT ads are under AW - Automation World Magazine

Opto 22

8463

53409.0

JENNIFER BRINK

Resolved

Product Update/Close Date Change

Moved to AW Maga as IBC.

1024

02/24/22

MaryAnn Coyle

Naviga

Need to move the date

For Feb billing: please move this to 3/25

Novanta

6161

53093.0

JENNIFER BRINK

Resolved

Moving Date

Moved date - had to create a new line item.

1025

02/24/22

MaryAnn Coyle

Naviga

Need to move the date

For Feb billing: Please move this FB to 5/20/22

Profol

5773

52003.0

JENNIFER BRINK

Resolved

Moving Date

date moved

1026

02/24/22

Reed Simonsis

Naviga

Need to move the date

Price adjustment preventing change.

Needs to be moved from 3/3 to 3/11. Thanks,

GE Digital

8232

51894.0

Zanzy Begoun

Resolved

Moving Date

1027

02/25/22

Brian Gronowski

Naviga

Billing Issues

, can you adjust the rates on this confirmed plan, Paxton ITW is now a PMMI member. Leo and I agreed we will need to offer updated rates once they rejoin. Print 2590 - 2331 Digital 1615 - 1453.50

Paxton ITW

7849

WENDY SAWTELL

JENNIFER BRINK

Resolved

Billing

Prices updated

reached out for Wendy's approval.

1028

02/25/22

Courtney Nichols

Naviga

Product Issue

Product not in Naviga

Hello - the PFW print size 1/3 horizontal is not in naviga, only a 1/3 horizontal spread. Can we add this? The price is the same as a 1/3 square - $2755 - thanks!

PFW

JENNIFER BRINK

Resolved

Product Update/Close Date Change

Added the size.

1029

02/25/22

ELIZABETH TIERNEY

Naviga

Template Issue

generated proposal PDF and the PDF doesn't include the e-sign link. have tried 4 different times.

ess technology,

8595

JENNIFER BRINK

Resolved

User Error - Sales Rep

Ready to sign wasn't checked.

1030

02/28/22

Naviga

Billing Issues

I need the grandfathered pricing adjusted. Last year they paid $6,388 per page. I also need to add the custom poly bag to this order

They will supply brochures that will be poly bagged to the Sept issue 10,000 audience. Lara provided a quote of $930.57 to do the same thing this year. They paid $14384 for this in 2021 Naviga Proposal 7290

Paxiom Group

8526

JENNIFER BRINK

Resolved

Custom Product

Wendy approved the pricing and added the polybag rateline - price approved by Alicia.

1031

02/28/22

PATRICK YOUNG

Naviga

Other

Please open the the last PACK EXPO East Spotlight close date so I can enter the order.

ParityFactory

Opp#8603

JENNIFER BRINK

Resolved

Moving Date

I moved the close date to 3/1

1032

02/28/22

PATRICK YOUNG

Naviga

Other

Please change rate to $2,585 for each placement. This rate was approved by WS, after the approval we needed to change the size of the 1/3 page placement

Assured Automation

Opp# 8589

JENNIFER BRINK

Resolved

Product Update/Close Date Change

Changed the size to 1/3 horizontal.

1033

03/01/22

Brian Gronowski

BASE/Websites

Base/Website Issue

headshots and logo

Is there anything we can do with base and the circles around the logo and headshots? It is like putting a square into a round hole and most logos and head shots get chopped. Customers have issues with both especially when their logo gets cut violating their logo standards.

LIP Advertisers

JENNIFER BRINK

Resolved

Feature Request

We can't change the design at the moment. I sent Jen K Brian's suggestions and mentioned Courtney could help make the images look better on our site.

1034

03/01/22

WENDY SAWTELL

Naviga

Billing Contact not pulling through

a billing contact always pulls through for me, but in many cases it is the wrong contact. Syntegon buys several programs and they get billed to different people. Can we get a drop down in order to pick from the list of billing recipients from the company? Wastes our time and the CSMs because they have to fix it. Thanks.

JENNIFER BRINK

Resolved

UI Clarity

Showed Wendy where to change the billing contact

1035

03/02/22

Courtney Nichols

Naviga

Need to move the date

please move to 3/4

Im not able to move this to 3/4 - can you help?

MHI

8601

JENNIFER BRINK

Resolved

Moving Date

Moved!

1036

03/02/22

Kurt Belisle

Other

Custom list count

Customer would like to target the process industry segment. What is our count after you exclude system integrators, consultants and solutions providers like Capstone?

Dataparc

none yet

Stephanie Haag

Resolved

Question

List created - stephanie to inform kurt

1037

03/02/22

LEO GUENTHER

Naviga

Product Issue

tried to add expopack showcase

said discount exceeded me.

Tri-Tronics

8615

JENNIFER BRINK

Resolved

System Bug

Added the package

Waiting to see exactly what Leo is adding

1038

03/02/22

MaryAnn Coyle

Naviga

Billing Issues

Janet told me that the client would like to be billed for the line item all in March. Am I allowed to adjust the remaining amount due to the month of March?

Aveva

7725

48528

JENNIFER BRINK

Resolved

Billing

Updated

1039

03/02/22

Mikayala Delson

BASE/Websites

Other

Hi Jenn, this is another webinar registration page for PackHub that shows no registrants coming through. Can you help me with this? Automate: https://automate.io/app/bots/edit/620172f0f757c23bc1309447

GTW https://dashboard.gotowebinar.com/webinar/2083120857150693644

PackHub

JENNIFER BRINK

Resolved

User Error - CST

re-attached automate bot

1040

03/02/22

Roxsy Mangiante

Naviga

Billing Issues

Please can you check if this product is the Native ads 3rd party? for Mundo to target Spanish audience?

Please, can you also help me to adjust the campaign to six months only? The 90,000 impressions?

United Barcode Systems

8616

54137

JENNIFER BRINK

Resolved

Custom Product

Added the Mundo line to the 3rd Party native ad product.

1041

03/02/22

WENDY SAWTELL

Naviga

Missing a date/Need a date

I'm unable to add the Labeling Playbook because there's no date attached.

https://pmmidotorg.lightning.force.com/lightning/r/Opportunity/0068W00000T21AVQAZ/view

8617

JENNIFER BRINK

Resolved

Product Update/Close Date Change

I added it to your plan. we hadn't moved the date yet, but May is now in the system.

1042

03/03/22

Courtney Nichols

Leadworks

Leadworks Issue

Neither of the webinar eblasts made it to Leadworks, can you push so I can get production going o them? Thanks!

ServiceNow

8181

5,143,151,432.00

JENNIFER BRINK

Resolved

Not an error

These are manually created campaigns.

1043

03/03/22

MaryAnn Coyle

Naviga

Need to move the date

Please move this blast to 3/29

Inductive

8204

51717

JENNIFER BRINK

Resolved

Moving Date

moved

1044

03/03/22

MaryAnn Coyle

Naviga

Billing Issues

Janet says that the client wants to know if he can be billed quarterly for his banners ads in campaign 7915. He is currently being billed $548.34 per month and wants to change it to bill every 3 months going forward.

DAK Americas

7915

47961

JENNIFER BRINK

Resolved

Billing

Done

1045

03/03/22

Kurt Belisle

Naviga

Custom Product Request

Contract Packagers Newsletter

TopTier is interested in securing placement in contract packaging newsletter but it is sold out for 2022. The would like to know when the 2023 inventory will be available and if they can purchase the entire year in 2023 or what the first rights of refusal process looks like.

TopTier

none

Bea Greany

Resolved

Question

No remaining NLs in 2022 and Members get first crack at 2023

1046

03/04/22

Courtney Nichols

Naviga

Other

checked and tested email addresses

Karl Seidel of Cablevey is unable to log into the naviga client portal. Account: 100652 // karl.seidel@cablevey.com - can you check or reset his credentials? Secondary email is k.seidel@cablevey.com

Cablevey Conveyors

JENNIFER BRINK

Resolved

User Error - Client

change Karl's password back to the account number. I tested logging in with his credentials and was able to get into the system.

1047

03/04/22

MaryAnn Coyle

Naviga

Product Issue

Show Daily Materials Due is wrong; should be Sept 2, I believe.

Naviga matches the hub!

All Show daily

JENNIFER BRINK

Resolved

Product Update/Close Date Change

1048

03/07/22

FLAVEL SHURTLEFF

Naviga

Product Issue

Pulled a Production Report for ProFood World's April Print Issue

All Clients are listed as "250 Sponsorship" when this is only in the October issue (and only max of 5)

April ProFood Magazine Production Pull

JENNIFER BRINK

Resolved

System Configuration Error

1049

03/08/22

WENDY SAWTELL

Naviga

Other

Fanuc sends insertion orders throughout the year for different products vs. one insertion order. I'm unable to add more attachments, and I'm assuming it is a permissions thing, because MAC can do so. If possible, it would be nice if all reps could add as many attachments as they want.

Fanuc

8115

JENNIFER BRINK

Resolved

Question

naviga is all or nothing for editing ability. I would have to open all editing to reps and that wouldn't be my call! POs go on the individual line items, so Janet or the CSM would need to take care of them anyway... this way the CSM knows they are there vs you just attaching.

1050

03/08/22

MaryAnn Coyle

Other

I am trying to grab a list of websites where a 3rd party banner ad campaign has served but I am unable to find the correct matrix with this new addaptive version.

N/A

JENNIFER BRINK

Resolved

Question

sent a list to MaryAnn

Omar said to use this list as a sample of sites: msn.com
investing.com
time.com
nydailynews.com
nasdaq.com
britannica.com
weather.com
cbslocal.com
usatoday.com
businessinsider.com
espn.com
zillow.com
moneycontrol.com
reuters.com

1051

03/08/22

Daniel Smith

Leadworks

Help with a view

click to look at the audience network tab

forbidden #403 is the error message, thanks for the help!

all

JENNIFER BRINK

Resolved

System Configuration Error

You should be able to see the view now

ticket open

1052

03/08/22

WENDY SAWTELL

Naviga

Other

Syntegon approved plan 7697 months ago and the billing contact was Laura F. I added Jana Reichardt to Salesforce about three weeks ago because she handles advertising for a different division. Somehow Jana became the billing account after this order was approved with the correct billing contact

Syntegon

7697

JENNIFER BRINK

Resolved

Not an error

This is a limitation of the system, we are sending a workaround to the reps. We will work with Andy and Simone to make some updates to the contact sync between SF and Naviga... this most likely won't happen until mid-may.

Ticket open with Naviga

1053

03/09/22

Kurt Belisle

Naviga

Missing a date/Need a date

I don't see Leader in Automation 2023 available in the drop down. I see the LIP but not LIA. Thanks!

LIA is now available

AVEVA

8648

Need Leaders in Automation package for 2023

JENNIFER BRINK

Resolved

Product Update/Close Date Change

1054

03/09/22

Kurt Belisle

Naviga

Missing a date/Need a date

It's not giving me an option to select a date/month

I want to two programs one in April and one in July

AVEVA

8648

Syndicated content

JENNIFER BRINK

Resolved

Product Update/Close Date Change

Hi Kurt, there is just the package now. Each component has revenue attached so we can make sure the items are counted correctly. Let me know if you don't see it.

1055

03/09/22

WENDY SAWTELL

Naviga

Missing a date/Need a date

Encoder's fiscal year starts soon and I need to add Leaders in Automation for 2023, including the profile. Can this and all 2023 Leaders products be added to Naviga for our prospects/customers that have different fiscals? Thanks.

Encoder

8645

JENNIFER BRINK

Resolved

Product Update/Close Date Change

AW and OEM 2023 leader packages are available now.

1056

03/09/22

Kurt Belisle

Naviga

Billing Issues

I'm trying to figure out how to change it from Performance billing to Flexible Campaign billing.

The billing box on campaign set up age is greyed out and I cannot change it. They want to be billed in full upon approval.

AVEVA

8648

JENNIFER BRINK

Resolved

User Error - Sales Rep

showed Kurt how to change the campaign type

1057

03/09/22

LEO GUENTHER

Naviga

Custom Product Request

Just need lines added that are not products

I need to Add Custom Lines ELC Full Page Ad $2,000, Insert with highlighted Listings and Full Page ad $3000, One Page Unit 1/2 page Island $3,500, One Page Unit 1/2 page island $1,100 Program similar to Domino Amjet last year

Polypack

8263

Joe Angel

JENNIFER BRINK

Resolved

Custom Product

Lines added to plan.

asked leo for email showing pricing is approved

1058

03/09/22

WENDY SAWTELL

Naviga

Other

I already sent in a ticket to add AW 2023 Leaders and I also need OEM Leaders for 2023 for Encoder. I had an issue when I added PW 2023 Leaders to Encoder's plan. It wouldn't let me remove the full-page ads and add four 1/2 page ads instead. I'd like to put it in as a "package" if that can be fixed. Thanks.

Encoder

8645

JENNIFER BRINK

Resolved

Product Update/Close Date Change

AW and OEM 2023 leader packages are available now.

1059

03/10/22

Reed Simonsis

Naviga

Other

none

The February, March, and October Automation Focus amounts need to be changed to $975, per PO (attached). Also, client was invoiced for $1,050 for February AF, a credit will need to be issued to the agency: Mepax Backstory: Anna @ Mepax was sent the Naviga IO back in early December to approve. She told me she changed the pricing on the order, but clearly only changed a couple items

Nord Gear

8055

Resolved

Billing

Adjusted the line items to 975 and added a -75 line item to offset the billing in Feb.

1060

03/11/22

Mikayala Delson

Leadworks

Template Issue

I'd like to move this Leadworks campaign to the correct Leadworks campagin that contains the Naviga Campaign/ID #.

https://cloud.pmmimediagroup.com/campaign/view?id=37264 Correct campaign: https://cloud.pmmimediagroup.com/campaign/view?id=34426

Arrowhead Systems Inc.

5965

42564.1

JENNIFER BRINK

Resolved

Product Update/Close Date Change

1061

03/11/22

Mikayala Delson

Leadworks

Template Issue

I am trying to move the content of this leadworks campaign (https://cloud.pmmimediagroup.com/campaign/view/id/37618) to the correct Leadworks campaign (https://cloud.pmmimediagroup.com/campaign/view?id=34427) but I am unable to access the first Leadworks.

Naviga: https://pmg.navigahub.com/EW/PMG/ad/pw/edit_campaign_line?ID=102508&l=42565.1&c=5965

Arrowhead Systems Inc.

5965

42565.1

JENNIFER BRINK

Resolved

Not an error

1062

03/11/22

Brian Gronowski

Leadworks

Leadworks Issue

nothing yet

Unable to access Audience Network data Get error Forbidden (#403)

all

JENNIFER BRINK

Resolved

System Configuration Error

You should be able to see the view now

ticket open

1063

03/14/22

WENDY SAWTELL

Naviga

Other

Can PFW Leaders in Processing be added for 2023 please? Need to submit a proposal for Anritsu...their fiscal starts April 1st and runs through March 2023. Thanks.

JENNIFER BRINK

Resolved

Product Update/Close Date Change

Added!

1064

03/14/22

WENDY SAWTELL

SalesForce

Other

In SF, Anritsu is showing zero media spend in 2021 and 2022 and they've spent a bunch with us.

https://pmmidotorg.lightning.force.com/lightning/r/Account/0011I00000aPfWpQAK/view

JENNIFER BRINK

Resolved

Not an error

Data is there... May have looked when Simone was updating the code.

1065

03/14/22

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

Leo would like the price of the profile back to $3,916.80. He said that he had Wendy change the wrong program.. Thanks!

Mamata

7756

49872.0

JENNIFER BRINK

Resolved

Billing

Fixed

1066

03/14/22

MaryAnn Coyle

Naviga

Billing Issues

Both the PAN OD and Pre-roll have start/stop dates in March. Is this ok to leave as is even though they will be running for 12 months and are on installment billing? They dont want to start their Pre-roll until October so maybe we should at least move that? OD is starting March.

Novanta

8541

5,367,553,677.00

JENNIFER BRINK

Resolved

Product Update/Close Date Change

1067

03/15/22

ELIZABETH TIERNEY

Naviga

Other

I'm trying to generate a proposal in naviga and I can't get past the campaign set up screen. When I hit "save", nothing happens.

morrison

JENNIFER BRINK

Resolved

System Configuration Error

This is fixed and I added the CP NL to the order for you.

There is a connection issue between SF and Navgia. Roxsy deleted lines yesterday. will watch to see what happens when connection is restored.

1068

03/15/22

Daniel Smith

SalesForce

SalesForce/Naviga sync

Created an opportunity and then when I created a new Naviga proposal, it wouldn't save so there is no proposal sticking in Naviga.

Actionpaq

JENNIFER BRINK

Resolved

System Configuration Error

This should be fixed and you should see a proposal attached.

Sent an email to Simone to investigate on the SF side. will go to Naviga if needed.

1069

03/15/22

WENDY SAWTELL

Naviga

Other

I was looking at a plan that Roxsy mentioned was going to be approved soon. She mentioned they were going to spend about 11k with us. When I went into the plan, it says the Naviga net value is $19,860, but when I click into the details, it's actually $11,275. Thought I should mention in case this is a bug.

Bepensa

8640

JENNIFER BRINK

Resolved

System Bug

The correct price is now showing.

There is a connection issue between SF and Navgia. Roxsy deleted lines yesterday. will watch to see what happens when connection is restored.

1070

03/16/22

PATRICK YOUNG

Naviga

Product Issue

Is the CM+P Eblast product added into Naviga?

PPM Technologies

JENNIFER BRINK

Resolved

User Error - Sales Rep

These live under the PW ebalst product.

1071

03/16/22

ELIZABETH TIERNEY

Naviga

Other

trying to add leaders 2022 to a plan for a late add and am getting an error "One or more lines is missing a Start Date or Issue Selection".

duravant

8670

JENNIFER BRINK

Resolved

Product Update/Close Date Change

added the January line item

1072

03/17/22

Reed Simonsis

Naviga

Need to move the date

Cannot change date due to pricing

need to move the 3/25 eblast to 4/11 fpr webinar.

Universal Robots

8011

49509

JENNIFER BRINK

Resolved

Moving Date

Moved

1073

03/17/22

Reed Simonsis

Naviga

Need to move the date

price issue

Need 3/15 moved to 4/5 for webinar

Universal Robots

8011

49510

JENNIFER BRINK

Resolved

Moving Date

Moved

1074

03/17/22

Mikayala Delson

BASE/Websites

Template Issue

Hi Jenn, I was trying to add this company’s privacy policy to their webinar form which was approved by Andy but it includes checkboxes. Do you know how to add these?

wufoo: https://pmmimediagroup.wufoo.com/build/manufacturing-for-decentralized-energy-storage

ATS Industrial Automation

8144

51060.1

JENNIFER BRINK

Resolved

Not an error

Updated the form:https://pmmimediagroup.wufoo.com/forms/manufacturingx-for-decentralized-energy-storage/

1075

03/17/22

PATRICK YOUNG

Naviga

Rate Line Addition/Adjustment

Neither Courtney nor I could remove August PFW print from the order. We both got an error message.

Please remove the August print placement in this order. They want to run in April and June only.

Clayton Industries

OPP #8416

JENNIFER BRINK

Resolved

Product Update/Close Date Change

Fixed!

1076

03/17/22

Mikayala Delson

Naviga

Need to move the date

Hello, I would like to move this 3/18 Eblast and Extension to Thursday March 31st. Thank you!

Regal Rexnord Corporation

8203

51703.1 and 51704.1

JENNIFER BRINK

Resolved

Moving Date

Resolved

1077

03/17/22

Kurt Belisle

Naviga

Other

I'm trying to find the contract packaging focus for a member

I can't find this product or inventory.

Propack

8711

JENNIFER BRINK

Resolved

User Error - Sales Rep

The member lines are under the CM+P Focus products.

1078

03/18/22

Reed Simonsis

Naviga

Need to move the date

Cannot change date due to pricing

need the 3/22 moved to 3/25

ATS Industrial Automation

8144

51058

JENNIFER BRINK

Resolved

Moving Date

moved.

1079

03/18/22

MaryAnn Coyle

Naviga

Billing Issues

Joe is giving JLS a credit for both 3D tours--they have been invoiced but haven't paid yet so please add credit lines for these items.

JLS

7275

4,285,743,035.00

JENNIFER BRINK

Resolved

Billing

Credits added, please let Janet know those offset the invoice. Thanks,

1080

03/18/22

Stephanie Haag

Leadworks

Leadworks Issue

The 2022 Weightpack video pre-roll and banners are not showing up in leadworks anywhere. They aren't in the history tab, master content tab, or anywhere.

Weightpack

JENNIFER BRINK

Resolved

System Bug

Ratecard was removed from the line item... caused the LW campaign to delete.

1081

03/18/22

WENDY SAWTELL

Naviga

Other

There's some misc ad revenue under Ricky and Joe if it can be placed under the correct rep. Joe's stuff is related to international and here are the accounts and reps associated with Ricky's stuff: Digimarc, Allied Electronics and Husky are Kurt's. Hammer is Christine's. Emerson is Powers. One of the Emerson ones is a negative number...see attached screenshot. Thanks.

JENNIFER BRINK

Resolved

Billing

Moved what I could

Moved the Joe items. Waiting on Janet for the Ricky items.

1082

03/21/22

Reed Simonsis

Naviga

Need to move the date

Price change preventing move.

need to be changed to july and september for these pw print ads

Emerson Automation Solutions

8316

8,245,552,753.00

JENNIFER BRINK

Resolved

Moving Date

Moved

1083

03/21/22

MaryAnn Coyle

Naviga

Other

Shouldn't multiple eblast purchases be entered on their own line item? I see that brian entered 3 on this order but they way he did it means that all 3 have the same materials id which I assume will cause problems.

Spraying Systems

8472

53329

JENNIFER BRINK

Resolved

User Error - Sales Rep

Fixed

1084

03/22/22

Mikayala Delson

Naviga

Missing a date/Need a date

I'd like to request a showcase profile to be added in October at no charge.

added the line item

Universal Labeling Systems, Inc.

7754

JENNIFER BRINK

Resolved

Product Update/Close Date Change

1085

03/23/22

Reed Simonsis

Naviga

Need to move the date

Cannot change date due to pricing

Please change automation focus from 3/25 to april 8th

Winsted

8619

54147

JENNIFER BRINK

Resolved

Moving Date

moved

1086

03/23/22

PATRICK YOUNG

Naviga

Billing Issues

Please change rate on MP to $3,604, rate was approved by WS

Rate is incorrect on the Feb. invoice and needs to be corrected for prompt payment.

Flexicon Corp Opp# 8170

Opp 8170

WENDY SAWTELL

JENNIFER BRINK

Resolved

Billing

Updated!

Emailed Patrick to see how he would like Feb handled

1087

03/23/22

Reed Simonsis

Naviga

Need to move the date

Price change preventing move.

Need the 3/25 and 3/29 moved to 4/13 and 4/28 for webinar promotion schedule. Thanks,

ATS Industrial Automation

8144

5,105,851,061.00

JENNIFER BRINK

Resolved

Moving Date

Emailed Reed

1088

03/24/22

PATRICK YOUNG

Naviga

SalesForce/Naviga sync

I opened and closed opp # 8306 for Paratherm PFW LIP and now it does not appear as an Opportunity in SF

Please make sure the Opp # 8306 appear in SF as a closed Opportunity

Paratherm

#8306

JENNIFER BRINK

Resolved

User Error - Sales Rep

I see the op in SF, sent patrick an email

1089

03/24/22

Brian Gronowski

Naviga

Missing a date/Need a date

nothing yet

54728 is populating a 12/31/21 due date

Fox IV

8732

JENNIFER BRINK

Resolved

Product Update/Close Date Change

updated the date in the system

1090

03/24/22

PATRICK YOUNG

Naviga

Billing Issues

The order is closed I can't make any changes to the plan.

Please send all future invoices to for this account to Lisa Simon at Publitek Ltd. The agency has been added to the account.

Coperion K-Tron

Opp #7745

JENNIFER BRINK

Resolved

Billing

agency has been added

1091

03/24/22

Brian Gronowski

Naviga

Need to move the date

nothing yet

I need to add an additional ad to April PFW, can you open the close date please. George has the ad in the layout, just need to enter campaign

Central States Industrial

8731

JENNIFER BRINK

Resolved

Not an error

issue is open until April 1, waiting to hear back from brian.

1092

03/24/22

Reed Simonsis

Naviga

Need to move the date

Price change preventing move.

Need the 3/23 moved to 3/31. Everything is already prepared just need the naviga change. Thanks,

Rockwell Maverick

8461

53208

JENNIFER BRINK

Resolved

Moving Date

Done

1093

03/24/22

Courtney Nichols

Leadworks

Leadworks Issue

compared view with csm

Brian is unable to view scout leads or campaign and Converge (Beta) appears twice on his view. He has sales rep permission

ThermOmega

JENNIFER BRINK

Resolved

User Error - Sales Rep

This doesn't appear to be a permission error. I logged in as a rep and was able to see converge for SquidInk. Thermo hasn't had activity since Sept 2021.

1094

03/24/22

PATRICK YOUNG

Naviga

Custom Product Request

We need to create a product in Naviga under PFW Print. The product should say/be: June MIA Profile. The cost is 0 and has been approved by WS. The product will apply to roughly 16-20 companies for our June issue only. Last year we tracked the

Naviga part is done. Jenn is working on SMA part

Messer Americas

#8733

WENDY SAWTELL

JENNIFER BRINK

Resolved

Custom Product

On our mapping in SMA

1095

03/28/22

MaryAnn Coyle

Naviga

Need to move the date

Client wants to run Facebook on 4/8 and I can't move the date because of package discount.

Yaskawa

6430

53092

Zanzy Begoun

Resolved

Moving Date

1096

03/28/22

MaryAnn Coyle

Naviga

Need to move the date

Please move to 8/5, unable to move because of discount

Profol

5773

52004

Zanzy Begoun

Resolved

Moving Date

1097

03/28/22

Riley Phoenix

Leadworks

Leadworks Issue

There is no LW record for the 4/6 Wago video eblast

Wago

6040

53188.1

JENNIFER BRINK

Resolved

System Bug

I had to manually add and attach t naviga.

Tried to push it out, waiting on system.

1098

03/29/22

Madysen Fast

Naviga

Base/Website Issue

My naviga will not load and will not filter by start date. I have it open on chrome so that it works better , but it will not filter by start date even after waiting an hour for it to load.

All

JENNIFER BRINK

Resolved

Not an error

Madysen updated her computer and the issue resolved.

Not able to replicate, reached out to madysen.

1099

03/30/22

Reed Simonsis

Naviga

Need to move the date

Reached out to the company twice while letting them know the deadline. No answer after 2 times reaching out.

Need moved to april. April is the last month we can do these so might be cancelled if i get 0 answer within time.

plan It

7743

463524635346360

JENNIFER BRINK

Resolved

Moving Date

1100

03/30/22

Reed Simonsis

Naviga

Missing a date/Need a date

Promotion for 3d tour that was just sent from materport. Need moved into april

please move into april

Nita Labeling Systems

7610

44954

JENNIFER BRINK

Resolved

Moving Date

1101

03/30/22

Reed Simonsis

Naviga

Missing a date/Need a date

In contact with the client and is in the process. Has not been finished. Moving billing to be safe. Facebook post is to promot the case study.

please move into april or may

Inductive Automation

8204

517665184051768

JENNIFER BRINK

Resolved

Moving Date

1102

03/30/22

Reed Simonsis

Naviga

Need to move the date

need moved for billing

(53146,53144,53143) - this package is a webinar brief that is currently being worked on with the client and havent recieve the full materials. Needs to be moved into april if possible or later. The Webinar Eblast needs to be changed to a white paper industry webinar eblast as it was not entered correctly. (53138) - supplied html just needs to be moved into april, the client didnt have materials ready. (53145) - This is a random eblast extension with no correlating eblast. Should we move this untill i figure out what its there for? (53158) - Currently being worked on but not finished, please move to date out of billing.

Bishop-Wisecarver Corp

8447

53143 53144 53138 53158 53146 53145

JENNIFER BRINK

Resolved

Moving Date

1103

03/30/22

Reed Simonsis

Naviga

Need to move the date

This is the ongoing video creation that has been moving for almost a year. Still no progress made from erik.

Please move into next month. Kurt may cancel.

AVEVA

6271

373,654,989,737,366

JENNIFER BRINK

Resolved

Moving Date

1104

03/30/22

Reed Simonsis

Naviga

Need to move the date

Thought this was up and running but it looks like it is missing material.

please move/ extend the pan natives. These will be uploaded for billing

Wago

7986

49084

JENNIFER BRINK

Resolved

Moving Date

1105

03/30/22

Reed Simonsis

Naviga

Need to move the date

Cannot change date due to past date

Need the webinar brief moved into april as it has not been created yet. Webinar launched yesterday.

ServiceNow

8181

51492

JENNIFER BRINK

Resolved

Moving Date

1106

03/30/22

Reed Simonsis

Naviga

Need to move the date

Cannot change date due to pricing

For billing, Please move date into april/may as client did not upload materials.

HP 3D Printing

8459

53206

JENNIFER BRINK

Resolved

Moving Date

Moved to May 2

1107

03/30/22

MaryAnn Coyle

Naviga

Need to move the date

2023 Mini directory should be moved to July 2023--can't move it because of discount. Do you want me to re-add the 2023 LIP package and delete out existing?

Domino

8470

54652

JENNIFER BRINK

Resolved

System Configuration Error

Fixed the package to have the correct rate line. and fixed wendy's plan,

1108

03/31/22

Brian Gronowski

Naviga

Need to move the date

nothing yet

Can you open/remove/extend the due date for the LIP (Package Only). We offer to some new folks who start their program with us late and it only includes the digital portion

Freudenberg-NOK Sealing Technologies

8080

Zanzy Begoun

Resolved

Product Update/Close Date Change

Alicia said to confirm with Wendy since this is not currently a product offered in Naivga. Waiting on Wendy's response...

1109

03/31/22

Brian Gronowski

Naviga

Product Issue

nothing yet

Can we add a Product Details link for Global 250 and link to here https://hub.pmmimediagroup.com/global-250-food-and-beverage-manufacturers-sponsorship/?brand=7-e8e9b6cd85-d72vmh

Stellar

812

Zanzy Begoun

Resolved

Product Update/Close Date Change

All set. You'll need to re-add the product if you want to see the udpate

1110

03/31/22

Brian Gronowski

Leadworks

Leadworks Issue

Brian is seeing a double line for Converge in his right rail for his customers (Aptean, Industrial Magnetics, Urschel). I am not seeing that so I think it may be a permissions thing. -- Kelly

Duplicate... Ticket open.

https://cloud.pmmimediagroup.com/advertiser/view/id/2812

JENNIFER BRINK

Resolved

System Configuration Error

This has been fixed!

https://pmmimediagroup.atlassian.net/browse/LW-872

1111

03/31/22

Brian Gronowski

Leadworks

Leadworks Issue

nothing yet

Why do we have Converge Beta listed 2x in LW?

ThermOmegaTech

JENNIFER BRINK

Resolved

System Configuration Error

This has been fixed!

https://pmmimediagroup.atlassian.net/browse/LW-872

1112

03/31/22

MaryAnn Coyle

Leadworks

Other

What is the correct way to remove a user from Leadworks or detach from a company? I am unable to remove Justin Kirkpatrick's Econocorp's relationship in Salesforce but he is marked for deletion and we unchecked the Active box in Leadworks user. Anything else we need to do?

Econocorp

JENNIFER BRINK

Resolved

Not an error

He should cycle out in the overnight sync.

1113

03/31/22

MaryAnn Coyle

BASE/Websites

Base/Website Issue

https://www.automationworld.com/leaders has some errors in categories and I narrowed it down to GE Digital. I removed youtube and uploaded new broken image but still not fixed

Zanzy & MAC narrowed the issue down. Images from a couple companies (GE digital,
IntervalZero) are broken in Base and we're unsure why. As long as the primary image is working, the site works. So we fixed it for the time being, but Jenn can you please put a ticket in with Base to see if they can figure out why the images broke and restore them?

GE Digital

JENNIFER BRINK

Resolved

System Bug

https://trello.com/c/wTamONoO/286-leaders-in-automation-broken-images

1114

04/01/22

Reed Simonsis

Naviga

Need to move the date

Cannot change date due to pricing

Please change 4/6 to 4/28. Thanks,

Wago

6040

54830

Zanzy Begoun

Resolved

Moving Date

1115

04/04/22

Reed Simonsis

Naviga

Need to move the date

Cannot change date due to pricing

Please move to April 26th. Thanks,

Cognex

8668

54483

JENNIFER BRINK

Resolved

Moving Date

Moved

1116

04/04/22

Courtney Nichols

Naviga

Need to move the date

can't move it myself

please move to ~ 5/15

Inductive

8204

51758

JENNIFER BRINK

Resolved

Moving Date

Moved

1117

04/05/22

ELIZABETH TIERNEY

Naviga

Custom Product Request

Need to add item for show daily outside back cover. The price should be $12,257, which is 3% more than the client paid last year.

MG america

8737

ALICIA PETTIGREW

Zanzy Begoun

Resolved

Custom Product

Added new rateline & position

1118

04/05/22

Courtney Nichols

Naviga

Need to move the date

please move supplied html to 5/26. Thanks.

Inductive

8204

51719

JENNIFER BRINK

Resolved

Moving Date

Done!

1119

04/05/22

Courtney Nichols

Naviga

Billing Issues

form

Hi Jenn, I noticed a billing issue this morning for Shick Esteve - they did not make their March native campaign, but we did bill for it, and they have opted not to reschedule it for later in the year. Can we put a credit through? Line 45437 Order 7655

Shick Esteve

7655

45437

JENNIFER BRINK

Resolved

Billing

We are able to open and remove the invoice all together. Waiting on Janet to release the line item. Deleted!

1120

04/06/22

MaryAnn Coyle

BASE/Websites

Base/Website Issue

Trying very hard to get the contacts to appear in the following order on Soft Robotics profile page: https://www.packworld.com/home/company/13318772/soft-robotics. Top: Jeff Beck (https://manage.pmmimediagroup.com/content/edit/contact/21952973), Middle: Mark Chiapetta (https://manage.pmmimediagroup.com/content/edit/contact/21952856)and last: Mike Welborn (https://manage.pmmimediagroup.com/content/edit/contact/22159296)

Soft Robotics

JENNIFER BRINK

Resolved

System Bug

The contacts will now be ordered by Published Date!

https://trello.com/c/VL5qCT1I/295-is-there-a-way-to-re-order-contacts-on-a-leaders-page

1121

04/06/22

Brian Gronowski

Naviga

Billing Issues

nothing yet

When I updated a production contact the system automatically changed the billing contact too. I only need to update production contact

Eriez

JENNIFER BRINK

Resolved

System Bug

Put the billing contact back to Matt. For some reason Naviga didn't have Matt on the list for billing contact. I put him there and made him the default in Naviga.

1122

04/06/22

Reed Simonsis

Naviga

Need to move the date

Cannot change date due to pricing

Please change date to 4/15 or later.

Cognex

8668

54533.1

JENNIFER BRINK

Resolved

Moving Date

1123

04/06/22

Reed Simonsis

Naviga

Missing a date/Need a date

Cannot change date due to pricing

Need 4/1 moved to 4/15

WAgo

7983

49068.1

JENNIFER BRINK

Resolved

Moving Date

1124

04/07/22

Brian Gronowski

Naviga

Product Issue

nothing yet

Unable to add show daily to plan, get error message

ATS Engineering

8792

JENNIFER BRINK

Resolved

System Configuration Error

Mandatory positions was selected. I adjusted it to Positions "Yes". Not all line require positions.

Need size... i don't see an issue with the order set up, so asked for more details about the error. Waiting on Brian.

1125

04/08/22

ELIZABETH TIERNEY

Naviga

Rate Line Addition/Adjustment

trying to add a 1/2 horizontal showcase ad to a plan and getting a "must select a position" error

morrison

7617

JENNIFER BRINK

Resolved

System Bug

successfully added the ad to the order. Waiting for liz to confirm it is correct.

1126

04/08/22

Reed Simonsis

Naviga

Other

Reed tried to force sync the two

I'm trying to enter an order for RIA and agency and contact is not pulling through. There is an opportunity in SF

Robotic Industries Assn. and their agency: Mosaic Media

JENNIFER BRINK

Resolved

User Error - Sales Rep

Company is not synced with Naviga as needed.

1127

04/11/22

Mikayala Delson

Leadworks

Leadworks Issue

I would like to find the correct Leadworks Username for Jim Gildea. There are currently 3 usernames in LW and I don't know which one is correct. Is there a way to delete the additional usernames?

Sika Corporation

JENNIFER BRINK

Resolved

Question

This is the right one: https://cloud.pmmimediagroup.com/user/update?id=5017

1128

04/11/22

Mikayala Delson

BASE/Websites

Template Issue

Hi Jenn, I'm trying to enter a phone number field for Universal's registration page. On my end, it shows only one phone number slot but Bea is seeing two phone number slots. I tried deleting one slot in Wufoo, but then both phone numbers slots were gone on the reg page.

WuFoo: https://pmmimediagroup.wufoo.com/build/beyond-the-cobot-postdeployment-tools-to-acceler/

Universal Robots

JENNIFER BRINK

Resolved

User Error - CST

Removed extra state field and need fixed it so the Phone number field should only show once.

1129

04/12/22

Mikayala Delson

Leadworks

Other

Client's Scout Beacon 'fell off' on their end and will re-add it. Brian is asking if they can have the old data which is a conflict. The email addresses all live in their Scout campaign (https://cloud.pmmimediagroup.com/campaign/view?id=30623) BUT the suppression because of privacy laws is not evident so not sure how to go about getting data to rep.

Central States

JENNIFER BRINK

Resolved

Question

The converge/scout data will only display data from the last 6 months… so we wouldn’t be able to pull old data into their view.

HOWEVER, they have access to the campaign as an advertiser and the data that is there does have suppression applied. LW will never show Canada email addresses or add anyone from Mexico or the EU without explicit consent.

1130

04/12/22

Kurt Belisle

Naviga

Custom Product Request

Per Alicia's memo on 4/5 under PMG products

Opto22 has the inside back cover for all of their print ads but when they purchase the IIoT supplement their ad still goes on the inside back cover of the print magazine and the outside back cover of the ebook. I've been noting this in the notes area of Naviga. I'm not sure if this is still okay or if there needs to be a new product added to naviga.

Opto22

Monthly

JENNIFER BRINK

Resolved

Product Update/Close Date Change

There is a Rate line called "IIoT - Outside Back Cover Digital" This would give Opto22 the digital cover.

1131

04/12/22

FLAVEL SHURTLEFF

Send My Ad

Help with a view

Received an email from a client saying they had already submitted April AW ad materials, I went into SMA and all my April AW ads had been duped into new files and clients notified, even though material had already been submitted.

These ads have run correctly, it's just that clients are being asked to submit ads they've already submitted.

Duplicate Handbook Entries for April and Clients are beiing alerted

JENNIFER BRINK

Resolved

User Error - CST

George had manually entered the ads... not an error just need to delete the dups.

Sent email to Simone to see if the view can remove cancelled items

1132

04/12/22

Christine Smallwood

SalesForce

Help with a view

n/a

Please let me know if a "cancelled" Naviga opportunity can be removed from my sales "opportunities" view: https://pmmidotorg.lightning.force.com/lightning/o/Opportunity/list?filterName=00B1I000008OuplUAC

Syntegon 7909 + Veritiv 7747

7909 and 7747

https://pmmidotorg.lightning.force.com/lightning/o/Opportunity/list?filterName=00B1I000008OuplUAC

JENNIFER BRINK

Resolved

Not an error

1133

04/12/22

Mikayala Delson

SalesForce

Other

Just a question, but is it possible if we were to add the csistore.com URL to CSI's advertiser settings to allow for data to flow for both websites? Or would Brian have to create a separate company in Leadworks/Salesforce for this?

Central States Industrial

JENNIFER BRINK

Resolved

Question

1134

04/12/22

FLAVEL SHURTLEFF

Naviga

Other

Sharon Enochs requested a 2/3 Vertical print size for AW Handbooks in Naviga. We have the size in SMA.

ASCO LLP

tbd

Zanzy Begoun

Resolved

Product Update/Close Date Change

1135

04/13/22

Brian Gronowski

Naviga

Rate Line Addition/Adjustment

Tried to change dates and impression level

I need to change flighting month to May 1 - may 31 and adjust the impressions level to 25,000. Client is ready to approve

PPG

8671

JENNIFER BRINK

Resolved

Product Update/Close Date Change

This looks complete, waiting for Brian to confirm.

1136

04/13/22

Christine Smallwood

SalesForce

Help with a view

refresh Opportunities View

This is a 2023 Leaders approval; and it is approved; however remains in my Opportunities view. Any chance it can be moved off of that view?

Meler - Naviga 8537

Naviga 8537

https://pmmidotorg.lightning.force.com/lightning/r/Opportunity/0068W00000T11OnQAJ/view

JENNIFER BRINK

Resolved

Question

This will fall off after the order is moved to confirmed in Naviga.

1137

04/13/22

Stephanie Haag

Naviga

Other

Need to add Robotics to the list of Categories for Lidres.

Naviga still had 2021 categories. 2022 form created and added

Lidres

Zanzy Begoun

Resolved

System Configuration Error

1138

04/14/22

Brian Gronowski

Naviga

Billing Contact not pulling through

Can you force an update. Not updating billing informatoin

Freudenberg-NOK Sealing Technologies

8080

JENNIFER BRINK

Resolved

Question

I seeing Lena there!

1139

04/14/22

WENDY SAWTELL

Naviga

Other

I'd like to confirm that the revenue from the free CP+M newsletters (Focus and exclusive) are being included in our numbers, because I'm seeing the value as zero. I think there's something happening on the backend, and want to confirm. I'd also love to see a report of the "free" stuff with the PMG value if possible. Thanks.

JENNIFER BRINK

Resolved

Feature Request

Sent Wendy the numbers and explained where they live.

1140

04/15/22

MaryAnn Coyle

BASE/Websites

Other

Wondering if I would be able to allowed access to google analytics for our sites? It is helpful when filling out RFPs and zigma does not always provide all metrics requested.

N/A

Joan Jacinto

Resolved

Question

1141

04/18/22

Sharon Enochs

Naviga

Product Issue

N/A

Hi, when loading an order for Syndicated Content I want to charge $6500 and deliver the higher end package, this error message appears after I try to save the rate change. Also, no elements appear to choose dates. Here's the error message when trying to save rate change: This Product requires the selection of a Ratecard.

ServiceNow

8828

Zanzy Begoun

Resolved

User Error - Sales Rep

Wasn't using the package.

1142

04/18/22

MaryAnn Coyle

Naviga

Product Issue

When trying to add a pfw site native ad to a plan, naviga says June has no inventory available, but when I go to the inventory view for that product (attached screenshot), every month is shown as available.

Native Ads

Zanzy Begoun

Resolved

Product Update/Close Date Change

Somehow the position disappeared, but I added it back to the rateline and now it works fine

1143

04/18/22

Reed Simonsis

Naviga

Billing Issues

Eblast was a make good. The line item was billed to the client for the current amount in naviga.

Please create a negative line item for the line ID mentioned per Janets request. See file for email confirmation.

unified flex packagin technologies

8206

53075

JENNIFER BRINK

Resolved

Billing

Created a negative line item, but want Jenn to confirm when she's back before I close this out

1144

04/19/22

MaryAnn Coyle

Other

I know we allow 3rd party ad tags for the .com banner ads but do we accept vast tags?

N/a

JENNIFER BRINK

Resolved

Won't Do

We can't use VAST Tags in GAM. we don't support video

1145

04/19/22

Bea Greany

Naviga

Need to move the date

looking at upcoming PW mailings in Naviga Production by Sales Rep I noticed too many PW mailings on several dates. I confirmed overbooking of PW eblasts using https://pmg.navigahub.com/ew/pmg/ad/enewsletter_positions.aspx?a_module=AD

I've found several overbooked dates for PW. Too many eblasts are confirmed. Naviga should only allow 2 eblasts & 1 NL per weekday (or 4 eblasts). May 11, May 12, May 17, May 18, May 19 - all have too many eblasts

multiple

JENNIFER BRINK

Resolved

Question

These were sent to the CSMs to move in Feb... System isn't broken, YAY!

1146

04/19/22

Mikayala Delson

Naviga

Billing Issues

Hey Jenn, could you please take a look at the notes under these two orders? What is supposed to happen in terms of billing with these two?

It states: Do not invoice, $1000 rate will be an internal transfer to PMG from PMMI for Cold Pressure Council sponsorship

Universal Pure and Avure Technologies, Inc.

8800 and 8819

JENNIFER BRINK

Resolved

Question

Explained the process.

1147

04/19/22

Kurt Belisle

Naviga

Other

The client wants a 1/2 page ad combo with their profile in the Platinum EXPO PACK showcase package. How do I do that in Naviga?

BellaRx

8842

JENNIFER BRINK

Resolved

Product Update/Close Date Change

Updated the size and sent kurt instructions.

1148

04/19/22

Hannah Cater

BASE/Websites

Base/Website Issue

After scheduling articles to April 30 (Template testing) I could not create a campaign in Base

HCP: Logistic for the Life Sciences New Details scheduling

JENNIFER BRINK

Resolved

UI Clarity

this is part of an integration project. Bea is already handling.

1149

04/20/22

Kurt Belisle

Naviga

Other

I'm trying to find the newsletter product that is free to CPA members

I'd also like to understand how to tell in SF if a company is a CPA member.

ProPack

8711

JENNIFER BRINK

Resolved

Question

Sent Kurt an email.

1150

04/20/22

Courtney Nichols

Leadworks

Leadworks Issue

Hi Jenn, can you add the custom question fields to leadworks for this form? Thank you! https://www.automationworld.com/home/webinar/22119093/beyond-the-cobot-postdeployment-tools-to-accelerate-automation

Universal Robots

JENNIFER BRINK

Resolved

Question

Added 2 custom question columns.

1151

04/21/22

Mikayala Delson

Naviga

Billing Issues

Hi Jenn, I tried to change this PW LinkedIn to a Mundo LinkedIn post. Upon creating the Mundo LI, the price did not match the original PW LI. I confirmed with Leo and we would like the Mundo price to match the original PW price.

Heat and Control

8018

49737 and 55458

JENNIFER BRINK

Resolved

Product Update/Close Date Change

removed pw line and updated MP pricing.

1152

04/22/22

Mikayala Delson

Naviga

Other

The line item in this order got canceled so I deleted it. How can I remove the entire order?

PPG

8671

JENNIFER BRINK

Resolved

Question

the cancel this campaign is in the same drop down menu as the status change. I cancelled the order for you

1153

04/22/22

Courtney Nichols

Leadworks

Leadworks Issue

Hi Jenn, can you please add two custom questions columns to this webinar lead report: https://cloud.pmmimediagroup.com/campaign/view?id=37306 // Thank you!

JENNIFER BRINK

Resolved

Product Update/Close Date Change

Added custom fields

1154

04/22/22

Mikayala Delson

Leadworks

Template Issue

I am trying to force enter in metrics for these two PAN campaigns but whenever I try to save them, they do not save in Leadworks:

https://cloud.pmmimediagroup.com/audienceNetwork/addData?cid=38567 and https://cloud.pmmimediagroup.com/audienceNetwork/addData?cid=38568

American Cutting Edge

8739

54759 and 54760

JENNIFER BRINK

Resolved

User Error - CST

Just needed to add the numbers without commas and the stats stayed!

Sent Mikayla an email asking for some more detials.

1155

04/25/22

Mikayala Delson

Naviga

Template Issue

I'd like to switch this PACK EXPO showcase form to the 2022 Production Form but I am receiving an error.

Enercon Industries

7498

43929

JENNIFER BRINK

Resolved

Product Update/Close Date Change

Form changed - Discount was preventing change.

1156

04/25/22

MaryAnn Coyle

Omeda

Omeda Issue

Daniel wants to target Europe for some banner ads. Is this Omeda query still valid for a PAN retargeting campaign: Retargeting_Europe - No VCT

JENNIFER BRINK

Resolved

Question

yes... still valid.

1157

04/26/22

Reed Simonsis

Naviga

Missing a date/Need a date

Price change preventing move.

Please move 5/17 to 5/16 since it is overbooked.

fabco-air

8161

51229

JENNIFER BRINK

Resolved

Moving Date

Done

1158

04/27/22

Reed Simonsis

Naviga

Need to move the date

Cannot change date due to pricing

Please move to May 30th tuesday. Allowing more production time for the tactical brief.

wago

7986

49073

JENNIFER BRINK

Resolved

Moving Date

Done

1159

04/27/22

PATRICK YOUNG

Other

Custom Product Request

Create a Product for Companies in the PEI Processing Zone

Can we create a product/package that includes a Showcase Page in the PZ PFW PEI issue and PFW Spotlight on PEI. Something similar to the Silver Package that was created for Expo Pack For a one page profile and eblast we would recommend a pricing of $3,625 before member discount

ProXES, Inc

TBD

ALICIA PETTIGREW

Resolved

Custom Product

No longer creating packages.

1160

04/27/22

Reed Simonsis

Naviga

Need to move the date

Banner ads have not started

Please adjust monthly pricing and impressions. Impression total is 60,000. Please distribute cost and impressions starting in May to the end of the year. Thanks,

schneider electric

8049

50138

JENNIFER BRINK

Resolved

Moving Date

Done - There are still 2 oversold lines on this one, you will need to move the NL issues to another date.

1161

04/27/22

Reed Simonsis

Naviga

Need to move the date

Cannot change date due to pricing

please change 2/11 to june 30th

schneider electric

8049

50139

JENNIFER BRINK

Resolved

Moving Date

Done

1162

04/28/22

Reed Simonsis

Naviga

Need to move the date

Cannot change date due to pricing

Please move to may 10th as the date was missed due to production time.

NSK

7968

48792

JENNIFER BRINK

Resolved

Moving Date

done

1163

04/28/22

Courtney Nichols

Naviga

Need to move the date

please move aveva FB date to 5/6 and sk FB date to 5/13

sk and aveva

7881 and 6271

51361 and 49897

JENNIFER BRINK

Resolved

Moving Date

Done

1164

04/28/22

Reed Simonsis

Naviga

Rate Line Addition/Adjustment

Changed joyces voice to hand picked's.

Please match the pricing of the 2 Joyces voice to the hand picked's and delete the joyces voices. Thank you!

schneider electric

8049

5,013,650,137.00

JENNIFER BRINK

Resolved

Product Update/Close Date Change

Done

1165

04/28/22

Jake Brock

Naviga

Missing a date/Need a date

Tried grabbing date, error message it was closed.

I am hoping you can help me out with a proposal. I am trying to grab the 5/25 HCP webinar date for a client but it has already closed since its less than four weeks out. I have already communicated with the client the immediate turnaround and they are ready to get materials over right away and have already received the specs to work on. Wendy gave me approval as long as production is good with it. Would you be able to help with the Naviga order to put the 5/25 date in for me? Right now I just have a place holder but I have the correct eblast dates. They are looking to approve order ASAP and start working on materials. Thanks!

AutoStore AS

8888

55648

JENNIFER BRINK

Resolved

Product Update/Close Date Change

done

1166

04/29/22

Reed Simonsis

Naviga

Need to move the date

cannot change date

Please move the webinar brief into may as it has not been started. Thanks,

HP 3D Printing

8459

53385

JENNIFER BRINK

Resolved

Moving Date

Done

1167

04/29/22

Reed Simonsis

Naviga

Need to move the date

Cannot change date due to pricing

Please move eblast to a future date to remove out of april billing. Also, this eblast does not show up in leadworks. Is there some way to force it into leadworks?Thanks,

wago

6040

54830

JENNIFER BRINK

Resolved

Moving Date

Done

1168

04/29/22

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

Hi Jenn, can you please zero out these three line items?

House Ads - No approval needed

PMMI

8891

556,535,565,455,655

JENNIFER BRINK

Resolved

Billing

Done

1169

05/02/22

WENDY SAWTELL

Naviga

Other

want to confirm we didn't overbook CM+P newsletters...numbers don't look right. 8 advertisers. See attached

JENNIFER BRINK

Resolved

Question

We allow 8 advertisers in the CM+P Focus.

1170

05/02/22

MaryAnn Coyle

Naviga

Need to move the date

I know you worked so hard on separating the FB/LI combos into separate line items but now we are unable to move dates because there is no Description filled in. I am just showing the Brenton ones as an example. Woudl you be able to add the descriptions so you won't have to be bogged down by moving dates for csms?

Brenton et al

7443

5,517,855,179.00

JENNIFER BRINK

Resolved

Moving Date

Updated the Dates. Rate line is hidden for package use, admin will need to update

1171

05/02/22

Kelly Greeby

Leadworks

Leadworks Issue

Uploading materials to send

When uploading materials to a customers send for this script creation I noticed that the move ad function isn't working properly. Can you please submit a high priority ticket.

N/A

JENNIFER BRINK

Resolved

System Bug

https://pmmimediagroup.atlassian.net/browse/LW-890

1172

05/03/22

Kurt Belisle

Naviga

Other

Roxy sold the Mundo portion for $3,900 and the AW portion was sold by me. I want to make sure the commission is paid accordingly.

AVEVA

7725

Commission Split

JENNIFER BRINK

Resolved

Question

This is set up as it should be. I see Kurt on the AW lines.

1173

05/03/22

Kurt Belisle

Naviga

Billing Contact not pulling through

I removed the agency from the account but can't get naviga to just bill directly to Husky

Please help as soon as possible. They need to approve the order soon to keep dates.

husky injection

8714

Change billing to Husky and not the agency

JENNIFER BRINK

Resolved

User Error - Sales Rep

The agency didn't fully remove. Peter at Husky is now the Billing Contact.

1174

05/03/22

Reed Simonsis

Naviga

Rate Line Addition/Adjustment

Went to add an order to the house campaign as i do with all of the orders. Nothing was pulling through in the rate lines.

I have attached the view i see when trying to go through an select a rate card.

CPA Billing Use Only house campagin

7733

N/A

JENNIFER BRINK

Resolved

System Configuration Error

Naviga changed the way clients are attached to rate cards and I missed this one! Sorry! It should work now.

1175

05/03/22

Courtney Nichols

Naviga

Rate Line Addition/Adjustment

can you please adjust the 8/11 eblast cost to $4000 and the 8/11 extension to $500. AVEVA gets discounted AW priicing per Kurt - thanks!

AVEVA

8648

5,568,555,687.00

JENNIFER BRINK

Resolved

Billing

Done

1176

05/03/22

FLAVEL SHURTLEFF

Naviga

Reporting Issue

Print a NAVIGA Tableau report for McKenna and the team, but the report isn't coming through completed.

Only the Product ID of PANBANADS shows up on my output report. Missing print, etc.

TABLEU Reporting Pull

JENNIFER BRINK

Resolved

User Error - CST

Done

Will meet with George to help export

1177

05/04/22

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

I am trying to add Crystal Packaging (8898) to Leo's CP Billing campaign (8247) but there is no Rateline showing up so I cannon add that line item.

Crystal Packaging, Inc.

8247

JENNIFER BRINK

Resolved

System Configuration Error

Naviga changed the way clients are attached to rate cards and I missed this one! Sorry! It should work now.

1178

05/04/22

PATRICK YOUNG

Naviga

Other

Why is CPC details appearing on the PFW Eblast Inventory list. This is very confusing and not needed.

TBD

JENNIFER BRINK

Resolved

UI Clarity

Worked with Brian to resolve the issue and remove the confusion

1179

05/06/22

Bea Greany

Naviga

Need to move the date

This is a scheduling error. Ali Cruz asked that we move the send dates for Destacado en EXPO PACK NLs from Tuesday to Thursday., except for Tue 5/31 because there's also a NL that week on Thursday.

Additional advertisers also hold these NL dates in orders. Orders named above are status R1, R2, R3, CO, IS

multiple

MAY 17: 7681 Valco Melton; 8466 Sidel, 8875 Ampco, 8897 TC Packaging. AND MORE.

MAY 17: 47392 Valco; 53230 Sidel; 55537 Ampco, 55680 TC Packaging. AND MORE.

JENNIFER BRINK

Resolved

Custom Product

Done

1180

05/06/22

Reed Simonsis

Naviga

Missing a date/Need a date

Continued edits to tech minute. Price change.

please move to 5/20

NSK

7968

48,792.00

JENNIFER BRINK

Resolved

Moving Date

1181

05/10/22

Mikayala Delson

Send My Ad

Template Issue

Hey Jenn. GEA should have automatically “integrated” into Send My Ad for the June issue of ProFood World but George says it is not appearing

GEA

8303

JENNIFER BRINK

Resolved

System Bug

Working with Erick to find the root cause.

1182

05/10/22

PATRICK YOUNG

Naviga

Rate Line Addition/Adjustment

Please change rate in MP to $3,915. This rate will match their full page rate in February.

Fristam Pumps USA

Opp# 8944

WENDY SAWTELL

Resolved

Billing

Done

1183

05/10/22

FLAVEL SHURTLEFF

Send My Ad

Product Issue

Compared NAVIGA's PFW June 2022 print ads to SMA. SMA is missing 20 clients.

I recently submitted a similar request on the Healthcare Packaging May/June NAVIGA/SMA system.

ProFood World June 2022 print ads are missing on SMA versus NAVIGA

JENNIFER BRINK

Resolved

System Bug

1184

05/10/22

FLAVEL SHURTLEFF

Send My Ad

Product Issue

I was double-checking SMA ads to NAVIGA ads for May/June 2022 HCP print.

Compared May/June HCP print NAVIGA ad report to SMA ads for, 5 ads did not transfer over to SMA from NAVIGA

Missing SMA entries for May/June 2022 HCP Print

JENNIFER BRINK

Resolved

System Bug

looking into this.

1185

05/11/22

Bea Greany

Naviga

Other

HCP video eblast make good. Need 5/13 HCP video eblast $ zeroed out.

5/13 HCP Video eblast is a make-good from the 5/3 eblast and needs to be zeroed out. Due to an Omeda error in the sending query, the 5/3 eblast only deployed to a small portion of the audience list. The 5/13 eblast will be deployed to the rest of the HCP 3rd party list.

Antares Vision, Advertiser ID 100323

8661

55,874.00

JENNIFER BRINK

Resolved

Make Good

Done

1186

05/12/22

PATRICK YOUNG

Naviga

Rate Line Addition/Adjustment

Please change to FB campaign to $500

In 2020 and 2021 the FB campaign was part of merchandising and was done at no charge. The $500 fee will cover our costs per AP.

ESI Group USA

Opp # 8954

WENDY SAWTELL

Resolved

Billing

1187

05/12/22

Kurt Belisle

Naviga

SalesForce/Naviga sync

I'm getting the "this custoerm is not set up as an advertiser" notification but I see in their profile, they are set up.

I need June 1st AW eblast for this client.

100199

JENNIFER BRINK

Resolved

User Error - Sales Rep

1188

05/12/22

FLAVEL SHURTLEFF

Send My Ad

Product Issue

Similar to my issues ProFood and Healthcare, missing ads when comparing two reports from SMA and Naviga

13 out of 24 ads missing from SMA that are in NAVIGA for Summer OEM

OEM Summer 2022 NAVIGA ads vs. SMA

JENNIFER BRINK

Resolved

System Bug

There was an issue on the Naviga side. Erick has pushed the ads and is addressing the problem.

1189

05/13/22

Bea Greany

Naviga

Other

added a MAKE GOOD May 15 PFW Webianar eblast to the campaign

Please zero out the cost of the May 15 PFW webinar eblast, line ID 55954. This is a make-good for a date error in the May 13 webinar eblast.

Aptean 101335

8659

55,954.00

JENNIFER BRINK

Resolved

Make Good

Done

1190

05/13/22

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

Hi Jenn, can you please zero out these two line items?

PMMI

8956 and 8957

55951 and 55952

JENNIFER BRINK

Resolved

Billing

Done

1191

05/16/22

Bea Greany

Naviga

Need to move the date

I just noticed the CM+P Services Focus NL set for Nov 2 is supposed to be Nov 22.

I had the CP Focus on the calendar for Nov 22 but in one of my docs created for the reassignment to the 2 NL versions, I entered the date as Nov 2 (my mistake).

multiple

JENNIFER BRINK

Resolved

Moving Date

Done

1192

05/16/22

Bea Greany

Naviga

Other

is the overbooking happening because the PMG placeholder campaign status is Q1? There may be other overbooked dates.

observing overbooked PW PACK EXPO eblast dates: Sep 15: 1 Packaging Focus NL plus 4 confirmed PACK EXPO eblasts; Sep 20: 1 PW Shelf Impact NL plus 4 confirmed PACK EXPO eblasts. Refer to screenshot.

multiple

JENNIFER BRINK

Resolved

System Configuration Error

We went through and fixed the overbooked dates. CSMs will alert clients/Reps.

1193

05/16/22

Bea Greany

Naviga

Other

observing overbooked PW PACK EXPO eblast date Sep 13, 2022. Currently 1 MAI NL plus 3 PW PACK EXPO eblasts – refer to screenshot.

multiple

JENNIFER BRINK

Resolved

System Configuration Error

The order reserving inventory for this product is in the q1 status. To pull the PMG hold items from inventory the order needs to be moved to R1

1194

05/17/22

Reed Simonsis

Naviga

Need to move the date

Cannot change date due to pricing

This Eblast did not run and they were billed. Please move this eblast to 8/11 and 0 out to balance the order. Slack me if thats confusing or we need to confirm with janet!Thanks,

OPC Foundation

8243

51,980.00

JENNIFER BRINK

Resolved

Moving Date

Done

1195

05/17/22

Mikayala Delson

BASE/Websites

Base/Website Issue

Hi Jenn, having issues accessing my Base password for the Mundo account: https://manage.mundopmmi.com/login

There is no forget password option, only says "Contact your site administrator if you need a new account created, or if you're having trouble remembering your login information. " are you able to reset?

Mundo

JENNIFER BRINK

Resolved

Question

Updated password and sent it for use.

1196

05/17/22

Courtney Nichols

Naviga

Need to move the date

Hi Jenn, this is a barter that was postponed and now needs to be fulfilled quickly due to a date change. Can you adjust or create a new line for the banners starting today?Thank you!

ARC Industry (barter)

7612

JENNIFER BRINK

Resolved

Moving Date

Done... this is the new line item 56076

1197

05/18/22

Brian Gronowski

Naviga

Need to move the date

Can you move close date of OEM Summer

Need a new close date for OEM summer, have a last minute ad coming in. GS said ok and can take ad

Reid Supply

8966

JENNIFER BRINK

Resolved

Moving Date

Done

1198

05/18/22

Mikayala Delson

BASE/Websites

Template Issue

Hi Jenn, I added a phone number field in Wufoo but for some reason I cannot see it on the registration page. It only appears when I start typing in the name and info etc. --- https://www.packworld.com/home/webinar/22223435/the-right-way-to-lightweight-your-beverage-package

https://pmmimediagroup.wufoo.com/build/the-right-way-to-lightweight-your-beverage-package/

Husky

JENNIFER BRINK

Resolved

User Error - CST

The form is set to only show the phone number when the country is USA. The form was functioning as it was set up to do. I removed the rule to restrict the phone number to only show when USA is selected.

1199

05/19/22

Bea Greany

Naviga

Need to move the date

we had an email discussion on April 6–7 about moving the PW SOPE newsletter from Monday, Oct 10 to Tuesday, Oct 11. We’ll send the same newsletter two days in a row.

Please move PW SOPE newsletter (and all the advertisers) from Monday, Oct 10 to Tuesday, Oct 11

PE - Spotlight on PACK EXPO newsletter inventory dates

N/A

JENNIFER BRINK

Resolved

Moving Date

Done

1200

05/19/22

Reed Simonsis

Naviga

Billing Issues

Facebook did not run. They were billed for the facebook ad and do not have content to fulfill in the future.

Please issue a negative line item as they were already billed and cancel this facebook ad. Thanks!

Carlton Bates

7928

48189

JENNIFER BRINK

Resolved

Billing

Done

1201

05/19/22

Kurt Belisle

Naviga

Other

It won't let me approve the order. All documentation is approved and attached.

AVEVA

8636

JENNIFER BRINK

Resolved

User Error - Sales Rep

Order looks approved.

1202

05/19/22

ELIZABETH TIERNEY

SalesForce

Reporting Issue

I have a report in SF called LT_Digital_printing and the list isn't correct...there are digital printing companies that I've tagged in SF that aren't showing up on the list. Can someone look at the inquiry and see if there's a problem, please? Thanks!

none

AMBER MILLER

Resolved

System Configuration Error

1203

05/20/22

Bea Greany

Naviga

Feature Request

not an error. Requesting a change to a status description. https://pmmi.box.com/s/nzua2zxc6nff5nthhdwgb8l4fjz9ry99

Flat Fee Digital - Naviga materials status options. I want to change “Waiting on subject/preheader/editorial” to “Waiting on subject/preheader”. Naviga is used to manage advertiser materials, not editorial. CSM teams should not have to investigate editorial NL content status. If ADVERTISER materials for an editorial NL product are in and ready, the campaign status should change to RFP.

N/A

JENNIFER BRINK

Resolved

Product Update/Close Date Change

This is on my to do list and will be complete by 6/17

1204

05/23/22

Bea Greany

Leadworks

Leadworks Issue

LeadWorks ad clicks are non-responsive, generating a 504 Gateway timeout message.

I experienced mixed issues with the LeadWorks platform loading but mostly the platform opens and operates. I checked a sampling of sent mailings, test mailings, ad links in eBuilder campaigns – none of the ad links are directing to the target landing page.

all

N/A

Elizabeth Kachoris

Resolved

System Bug

1205

05/23/22

Mikayala Delson

Leadworks

Leadworks Issue

This advertiser has two names in LW. I would like to remove this username drobinson0 (Dave Robinson) and keep drobinson (David Robinson) as the only LW account.

Lubriplate Lubricants

JENNIFER BRINK

Resolved

System Bug

Done

1206

05/24/22

Reed Simonsis

Naviga

Other

none

We have an order for Mitsubishi that I need to enter for 4 eblasts, 2 of which the dates fall into next year. Reed told me that 2023 dates won’t be available until July. This is a big project for Mitsubishi and we’re trying to secure dates now to coordinate with other sends they are doing (in addition to sending them a completed order). Please advise if there is anything we can do to accommodate

Various but near term Mitsubishi

8994

JENNIFER BRINK

Resolved

Question

The dates will be open on August 1. We are not opening dates prior to release.

waiting on guidance from Kelly/Alicia

1207

05/25/22

Reed Simonsis

Naviga

Need to move the date

Price change preventing move.

Need this eblast changed from 5/31 to June 1st. Pretty please! Thank you.

Siemens

8923

55750

JENNIFER BRINK

Resolved

Moving Date

Done

1208

05/25/22

Lara Krieger

Naviga

Other

This company should not be showing in this view for mini LIPs- status is Q1, pls look into this

PACKR

50221.1

8064

JENNIFER BRINK

Resolved

User Error - CST

Had the quote box checked. No issue

1209

05/26/22

Christine Smallwood

SalesForce

Other

when viewing the account record

The 2022 media spend total is appearing as zero, although this client has a 2022 media spend total spend showing in Naviga of $68,950 net. Here is the SF account link: https://pmmidotorg.lightning.force.com/lightning/r/Account/0011I00000aPfpcQAC/view

WIPOTEC-OCS / Naviga #102518

Account Record

Current Year Media Spend

JENNIFER BRINK

Resolved

System Bug

Resovled. I see media spend.

Sent an email to Simone to look into why the numbers aren't showing.

1210

05/26/22

ELIZABETH TIERNEY

Naviga

Product Issue

we don't have a naviga line item for 4 categories of Second Look...need for a proposal

N/A

Zanzy Begoun

Resolved

Product Update/Close Date Change

1211

05/26/22

Reed Simonsis

Naviga

Missing a date/Need a date

Lead generation for Siemens dunhill

Need June 24 automation focus slot added. Thanks,

Siemens

8543

JENNIFER BRINK

Resolved

Product Update/Close Date Change

done

1212

05/26/22

Roxsy Mangiante

Naviga

SalesForce/Naviga sync

Order contact box is not showing the name when I'm trying to build the proposal

ARANOW

JENNIFER BRINK

Resolved

User Error - Sales Rep

just needed to force sync for immediate use.

1213

05/26/22

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

Hi Jenn, can you please zero out these three new line items?

PMMI

854,986,058,604.00

561,985,620,856,210

JENNIFER BRINK

Resolved

Billing

1214

05/27/22

Roxsy Mangiante

Naviga

Product Issue

When I try to add the Conveying & Handling playbook

It says it is closed and doesn't allow me.

Layton Systems

7858

Zanzy Begoun

Resolved

Product Update/Close Date Change

I added it to the plan.

1215

05/27/22

Reed Simonsis

Naviga

Need to move the date

Both webinars have been reschedule. Cannot move due to pricing.

Please change 52617 and 52619 to dates: June 30th and July 7th. Please change 52620 and 52621 to dates: August 1st and August 8th. Working with zanzy.

Rockwell Automation for MAVERICK Technologies

8355

52617,52619,52620,52621

Zanzy Begoun

Resolved

Moving Date

1216

05/27/22

Roxsy Mangiante

Naviga

Missing a date/Need a date

When I try to add the Sustainability playbook product

It is asking for a date

Aranow

9013

Zanzy Begoun

Resolved

Product Update/Close Date Change

Date added for August

1217

05/27/22

Courtney Nichols

Naviga

Billing Contact not pulling through

Hi Jenn - sorry if I already submitted a form about this earlier this month, but we need Peter Fox's address (Somic America, Inc. 500 Lone Oak Rd # 200 St. Paul, MN 55121-1524) to pull through as the billing contact on this order, not Scott Drucker's. Can you help? According to Liz, everything is correct in SF.

Somic America

7879

JENNIFER BRINK

Resolved

User Error - Sales Rep

The agency was attached which was blocking the billing contact/address from being updated.

1218

05/31/22

Bea Greany

Leadworks

Leadworks Issue

Stephanie is working with client who wants to repeat an ad from May 19, 2021 but the ad can't be selected. It's not an option in the 'Use Previous Ad' drop down. After looking at several other advertiser campaigns, I wonder if the reason is that the date of the previous ad is more than one year ago. If this is the reason, can this parameter be change to allow advertisers to choose prior ads that ran as far back as 2 years ago?

https://cloud.pmmimediagroup.com/_/campaigns/34785/ads-edit

Independent Can

34785

N/A

JENNIFER BRINK

Resolved

Feature Request

You can now pull ads up to 2 year old.

This is with devteam.

1219

05/31/22

Courtney Nichols

Naviga

Need to move the date

Hi Jenn, can you please move this FB campaign to Jun 17th for May billing? Thank you!

Inductive

8204

54852

JENNIFER BRINK

Resolved

Moving Date

Moved - needed a new line number.

Working with Janet to see if a move is ok.

1220

06/01/22

Reed Simonsis

Naviga

Billing Issues

Need both of these campaigns zeroed out.

Due to lead promise by Jim for this order. We are required to meet a lead count. These types of promotions were approved by the team. If these dont get the number of leads we need we will switch to phone leads if needed and approved.

Siemens industry software

8543

5,627,956,280.00

JENNIFER BRINK

Resolved

Make Good

Wendy only approved an additional eblast at this time. I have zeroed out the line item for the eblast.

1221

06/01/22

MaryAnn Coyle

Naviga

Need to move the date

Please move the LinkedIN to 6/10

Nercon

7770

55157

JENNIFER BRINK

Resolved

Moving Date

Moved

1222

06/01/22

MaryAnn Coyle

Other

Can I have access to Mundo LinkedIN?

N/A

Joan Jacinto

Resolved

Question

Joan gave Mac access

1223

06/02/22

Stephanie Haag

Leadworks

Leadworks Issue

The eblast and Facebook have not come over to Leadworks and I can't get the information/upload materials.

Veritiv

9007

JENNIFER BRINK

Resolved

System Configuration Error

These are now in LW

1224

06/02/22

Lara Krieger

Naviga

Other

Not synching to SMA

Rand-Whitney Container Corporation

9025

56313.1

JENNIFER BRINK

Resolved

Not an error

I see the ad in SMA

1225

06/02/22

Lara Krieger

Naviga

Other

The size for 1/2 horizontal are wrong, showing over 0.5

All

9025

56313.1

JENNIFER BRINK

Resolved

System Configuration Error

Fixed.

1226

06/03/22

Kurt Belisle

Naviga

Feature Request

LIA only - It's not giving me a start date. Client wants to start ASAP.

I added the line... you just need to price it down.

Allied

9037

JENNIFER BRINK

Resolved

Product Update/Close Date Change

1227

06/03/22

ELIZABETH TIERNEY

Naviga

Help with a view

when I try to generate proposal under "generate proposal/confirmation", the option to do that doesn't show up. Attaching screenshot.

JENNIFER BRINK

Resolved

User Error - Sales Rep

Hey Liz, I see this in confirmed. My suggestion would have been to make sure "ready to sign" was checked on the campaign setup screen.

1228

06/03/22

Mikayala Delson

Naviga

Billing Issues

Hi Jenn can you please remove their Aug, Oct and Dec print ads from running until payment is made? (Janet's request). We need to put their plan on hold. The client said they are have cash flow problems and is not making an attempt to pay us we should probably put a hold on their account. They currently owe $15,144 with ads schedule in June, Aug, Oct and Dec.

Allied Technology LLC

8006

494894949049491

JENNIFER BRINK

Resolved

Billing

Deleted the future ads.

1229

06/06/22

Roxsy Mangiante

Naviga

Missing a date/Need a date

It is not showing price and date for Mundo Lideres package 2023

2023 packages now in Naviga

Valco Melton

8986

Zanzy Begoun

Resolved

Product Update/Close Date Change

1230

06/06/22

Courtney Nichols

Naviga

Rate Line Addition/Adjustment

Hi Jenn, can you please change the price to $2,688.20 - the order is closed so Kurt isn't able to do it himself. Thanks!

aveva

8582

56374

JENNIFER BRINK

Resolved

Product Update/Close Date Change

1231

06/06/22

Bea Greany

Leadworks

Leadworks Issue

LeadWorks clicks are non-responsive, generating a 504 Gateway timeout message. Dashboard is fine was fine; was fine - now it is not loading for me.

checked links in sent mailings, test mailings, and prospector trackiing URLs within a LeadWorks campaign.

all

N/A

JENNIFER BRINK

Resolved

System Bug

Yevgeny put in a short term fix and is working on a long term fix.

1232

06/07/22

MaryAnn Coyle

Omeda

Omeda Issue

The count is 0 under PAN Buying Interest: Cartoning Multipacking Case Packing. Are we changing things?

n/a

JENNIFER BRINK

Resolved

User Error - CST

Looks like someone adjusted the q skittle instead of saving and creating a new query.

1233

06/07/22

Brian Gronowski

Naviga

Need to move the date

Tried to change PAN dates and calendar does not populate

Reid Supply

JENNIFER BRINK

Resolved

Moving Date

Brian was able to get this to work!

1234

06/09/22

Reed Simonsis

Naviga

Leadworks Issue

Date was changed but did not communicate the change to leadworks.

Please sync this campaign in naviga so riley can reach out for materials.Thanks!

Motion

8831

55299

JENNIFER BRINK

Resolved

System Bug

You have to manually Adjust LW. This might have been during out dead spot?

1235

06/09/22

Reed Simonsis

Naviga

Need to move the date

Pricing

6/10 to move to 6/17 pretty please.

Siemens industry software

8543

56332

JENNIFER BRINK

Resolved

Moving Date

moved

1236

06/09/22

WENDY SAWTELL

Naviga

Missing a date/Need a date

Can someone make one of the PW July Native ads for June? Obviously unable to add June at this point.

NBE

9052

JENNIFER BRINK

Resolved

Product Update/Close Date Change

Done. I had to adjust the start date of the campaign to 6/1/2022. I hope that is ok!

1237

06/09/22

Brian Gronowski

Naviga

Template Issue

Is there a way for a media plan to flow in chronological order? Plans tend to flow in order products were entered and not by start date. Makes it more difficult to follow closing dates.by

8938

JENNIFER BRINK

Resolved

Question

Unfortunately, we can't control the order of the dates. Naviga uses the line item number vs. the date.

1238

06/09/22

Reed Simonsis

Naviga

Other

I tried to change the price but I got an error saying I need to add a rate line (see upload image)

Please change the rate for both FAQ's to $7,100

Mitsubishi

9046

56445 & 56452

JENNIFER BRINK

Resolved

Billing

Done

1239

06/10/22

Reed Simonsis

Naviga

Need to move the date

Price adjustment preventing change.

Please move to the June 30th slot. Thanks,

Emerson ASCO LLP

8810

55196

JENNIFER BRINK

Resolved

Moving Date

moved

1240

06/10/22

MaryAnn Coyle

Leadworks

Help with a view

In case no one has reported this, the Converge/Scout dash for clients has an error: JSON.parse: unexpected character at line 1 column 1 of the JSON data

Cama and others

JENNIFER BRINK

Resolved

System Bug

Should be fixed!

https://pmmimediagroup.atlassian.net/browse/LW-911

1241

06/13/22

LEO GUENTHER

Naviga

Notification Issue

created an Opp, went to start the new plan and the mean guy showed up

Trying to create a Naviga Order

Norgren

Will not allow me to create a plan

JENNIFER BRINK

Resolved

User Error - Sales Rep

Account wasn't synced.

1242

06/14/22

Stephanie Haag

Naviga

Other

In the campaign production form section it says the second look instead of Gameplan 2022

Meler

8529

JENNIFER BRINK

Resolved

System Configuration Error

SL has one more category than GP, so we had to split the forms and this one looks like this was reserved before we made the change. I added the right form and category.

1243

06/14/22

Mikayala Delson

Leadworks

Leadworks Issue

Hi Jenn, I entered in metrics for Sidedrive's Linkedin post on 5/13 but for some reason the client is unable to view it on their end. See attached.

https://cloud.pmmimediagroup.com/campaign/view?id=38873

Sidedrive Conveyor Co.

JENNIFER BRINK

Resolved

User Error - CST

The Matched Audience was missing.

1244

06/14/22

PATRICK YOUNG

BASE/Websites

Base/Website Issue

Morgan Smith tagged the Mark Anthony Brewing articles on the PFW website for Liquid Processing, Beverage and Facilities, Design and Infrastructure. I'm not seeing them tagged when viewing the articles on the PFW webasite

Also, when viewing the LIP categories on the PFW home page the company datacards are not popping up.

ProFood World LIP

JENNIFER BRINK

Resolved

User Error - Sales Rep

Editor didn't tag the articles correctly. I fixed the sample provided and sent instructions to Morgan to correct the rest.

1245

06/15/22

Courtney Nichols

Naviga

Need to move the date

Hi Jenn, can you move this 6/10 (did not run) date to 8/12? Thanks!

Inductive Automation

8204

51767

JENNIFER BRINK

Resolved

Moving Date

Done

1246

06/15/22

senochs@automationworld.com

Naviga

Other

none

When I try to enter the PE Showcase, I get an error message when I go to create the line. There are no "start" dates in the dropdown. Please advise thanks

various

none yet

JENNIFER BRINK

Resolved

User Error - Sales Rep

Was looking at the wrong product

Reed to connect with sharon for clarification

1247

06/15/22

WENDY SAWTELL

Naviga

Other

I noticed that our revenue dropped 100k since yesterday and curious to know the reasons since it's a big chunk.

JENNIFER BRINK

Resolved

User Error - Sales Rep

I see the correct number in naviga. I doln't see the rev loss.

Not seeing the same numbers wendy provided...waiting on wendy

1248

06/16/22

Reed Simonsis

Naviga

Need to move the date

Price adjustment preventing change.

Please change to July 5th. Thank you!

Siemens Industry Software

8923

55751

JENNIFER BRINK

Resolved

Moving Date

Moved!

1249

06/16/22

Mikayala Delson

Naviga

Leadworks Issue

Hi Jenn, PSSI has a Hand-Picked NL for 7/18, which I can see on my production by sales rep view. Although when i click into the campaign, it shows the 2/21 handpicked with an end date of 7/18. It is also not in Leadworks.

PSSI

7993

49247

JENNIFER BRINK

Resolved

User Error - Sales Rep

The Rep somehow placed both issues on the same rate line. I moved the 7/18 NL to its own line and it should now flow to LW.

1250

06/17/22

WENDY SAWTELL

Naviga

Other

Same thing happened with Leo's account...tried to change rate to 3714.66 but it saved a different rate. Could it have anything to do with the fact I'm in Mexico? Can someone update and mark the smartsheet completed so Leo knows. Thanks.

9084

JENNIFER BRINK

Resolved

User Error - Sales Rep

I was able to get the discount to apply. location shouldn't matter. Can we do the next one together so I can sew what you are doing?

1251

06/17/22

WENDY SAWTELL

Naviga

Other

Jake sent a request for me to update price to $5,171 and when I do it it comes up as $5200 and change. So bizarre. Can someone look into it, update it and mark Jake's request complete so he knows when it is done? Thanks.

9080

JENNIFER BRINK

Resolved

User Error - Sales Rep

Fixed.

1252

06/20/22

ELIZABETH TIERNEY

Leadworks

SalesForce/Naviga sync

the email address for Clair Frain is wrong in leadworks, but it says that you need to update it in salesforce. the address is correct in saleforce, but isn't syncing with leadworks and I don't know how to update it so that it's correct.

Frain

JENNIFER BRINK

Resolved

System Bug

The email is updated. It looks like when the change was initially made, it didn't push to LW. I re-entered the correct email and it updated this time.

1253

06/21/22

Roxsy Mangiante

Naviga

Missing a date/Need a date

Webinar selection

I need set up date 08/ 24/23 for a webinar

Valco Melton

8986

Zanzy Begoun

Resolved

Product Update/Close Date Change

date added.

1254

06/21/22

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

Hi Jenn, can you adjust the price on these two to 3,627.00 so they match the others? It currently says 4,032.00 but in the PDF attached to the record the prices are consistent.

GEA

8303

5,237,152,372.00

JENNIFER BRINK

Resolved

Billing

done

1255

06/22/22

Stephanie Haag

Naviga

Other

You add the categories in the campaign production form but it says the form not started even with information saved.

TAPPI, BUSCH,

JENNIFER BRINK

Resolved

System Bug

These are fixed. I re-added the product and filled out the new form. It saved. Opening a ticket with Naviga

1256

06/22/22

Roxsy Mangiante

Naviga

Missing a date/Need a date

Cierre EXPO PACK newsletter 2023 is not showing a date

Valco Melton

8986

Bea Greany

Resolved

Product Update/Close Date Change

Done!

1257

06/22/22

Bea Greany

Naviga

Product Issue

No Error. Due to Joyce's retirement on 7/31, the decision has been made to end Joyce’s Voice at the end of July and switch JV newsletters to Hand Picked beginning in August.

We need to work together to 1) create PFW Hand Picked NLs in Naviga (Bea), 2) Jenn will move advertisers from the same date JV product to Hand Picked and 3) delete the Aug-Dec JV NLs from inventory. PFW Joyce’s Voice Advertisers 8/1/2022–12/31/2022 – Box Excel file: https://pmmi.box.com/s/5kll7pn7cmvwag2kxz59ozjpiyrmp83l

mulitple

multiple

JENNIFER BRINK

Resolved

Product Update/Close Date Change

The JV have been moved to HP.

1258

06/24/22

WENDY SAWTELL

Naviga

Other

This is the third time I've tried to update a price in Naviga and it just makes up a different price. Besides fixing the price I'd love to know why this is happening. I tried to change price to $2,762.10 and it ended up as $2792.79. Thanks.

9113

JENNIFER BRINK

Resolved

User Error - Sales Rep

Need to delete the old adjustment before adding the new. Sent Wendy and Zanzy an email showing where this should happen.

Jenn - I'm having the same issue as Wendy and can't figure out why. Let's investigate when you're back next week

1259

06/24/22

Roxsy Mangiante

Naviga

Missing a date/Need a date

Please update with date September 6th 2022

Webinar for 09/06/22

TNA North America

9100

56695

Zanzy Begoun

Resolved

Product Update/Close Date Change

date added to calendar

1260

06/27/22

Daniel Smith

Naviga

SalesForce/Naviga sync

I double checked i had the Naviga syn and force sync boxes checked...as well as with the decision maker!

Logistick

JENNIFER BRINK

Resolved

User Error - Sales Rep

It is synced now. The SF record didn't have a complete mailing address. I googled the company and added the address and the account synced right away. Please check contacts.

1261

06/27/22

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

Hi Jenn, can you zero out these three banner ads that I just created? Thank you!

PMMI Media Group

9117

567,855,678,656,787

JENNIFER BRINK

Resolved

Billing

They are already 0

1262

06/27/22

Mikayala Delson

Other

Hi Jenn, I have client who has a bunch of questions regarding LinkedIn/FB's reportings. MAC felt it was best to reach out to you to see if you can better explain one of her questions. Please see screenshot attached.

https://cloud.pmmimediagroup.com/audienceNetwork/addData?cid=38873 , https://cloud.pmmimediagroup.com/campaign/view?id=38872

Sidedrive Conveyor Co.

JENNIFER BRINK

Resolved

Question

Sent an email to Mikayla and MaryAnn

1263

06/28/22

Brian Gronowski

Naviga

Other

nothing yet

Plan is not populating the Approval link when you generate a PDF

Greif

8717

JENNIFER BRINK

Resolved

User Error - Sales Rep

The signature template wasn't selected on the campaign setup screen.

1264

06/28/22

Courtney Nichols

Naviga

Need to move the date

For billing - Please move start dates to late July . Thanks!

Weber

7623

5,517,255,173.00

JENNIFER BRINK

Resolved

Moving Date

done

1265

06/29/22

Reed Simonsis

Naviga

Need to move the date

past due, cant move

please move to July 22nd. Thanks,

ServiceNow

8828

55326

JENNIFER BRINK

Resolved

Moving Date

1266

06/29/22

Reed Simonsis

Naviga

Need to move the date

passed due, cant change. Need out of billing

please move to mid july.. waiting for them to have content they want to use this item for. Thanks!

HP 3D Printing

8459

55675

JENNIFER BRINK

Resolved

Moving Date

1267

06/29/22

Roxsy Mangiante

Naviga

SalesForce/Naviga sync

It is not showing the order contact to create the proposal.

The contact is already added as Eduardo Cardenas.

110722 / MoistTech

JENNIFER BRINK

Resolved

User Error - Sales Rep

I see him synced. If you need a contact the same day, you need to force sync the contact. Otherwise they sync overnight.

1268

06/29/22

Mikayala Delson

Naviga

Billing Issues

Hi Jenn, there is an internal comment within this order and I'm not sure what has to be done: "The Revenue Allocation is not in balance with the Line Items in Oct and Nov. Please correct before it is confirmed. - JF"

Redzone Production Systems

8938

JENNIFER BRINK

Resolved

System Configuration Error

Fixed... they match now\

1269

06/29/22

Roxsy Mangiante

Naviga

Missing a date/Need a date

MUN LIDERES tier 2 boxes

The package's products are missing the dates.

TECNO EMPAQUES

9129

Zanzy Begoun

Resolved

User Error - Sales Rep

It's your campaign dates. The first available Enfoque is 7/13 but your dates are only 7/1-7/8

1270

06/30/22

WENDY SAWTELL

Naviga

Missing a date/Need a date

error message when trying to add PAN for PEI Facebook ad for the week of the show. Thanks.

Thermo

9043

JENNIFER BRINK

Resolved

User Error - Sales Rep

I have added it to your plan! Were you using the EXPO PACK fb ad?

1271

Mariia Druziuk

Naviga

Other

Naviga is not working for me

ALL

JENNIFER BRINK

Resolved

Not an error

System is working

1272

07/04/22

Anastasia Cherniak

Leadworks

Other

Links are not opening, get 'fatal error'

all

YEVGENY ANANIN

Resolved

System Bug

Fixed

1273

07/05/22

Mikayala Delson

Naviga

Need to move the date

Hi Jenn, I would like to move these two line items 48076, 48075 from Foxjet to Diagraph's campaign without losing the dates.

Diagraph and Foxjet

74,897,924.00

4,807,648,075.00

JENNIFER BRINK

Resolved

Moving Date

Moved eblast dates to the Diagraph order. Deleted Foxjet order

Waiting for confirmation from Mikayla/Leo to cancel.

1274

07/06/22

Courtney Nichols

Naviga

Need to move the date

Hi Jenn, can you move this start date to 7/8? Thanks!

Aveva

8648 nhttps://pmg.navigahub.com/EW/PMG/ad/campaign_lines?ID=8648

54376

JENNIFER BRINK

Resolved

Moving Date

I had to create a new line item. I moved all materials and notes to the new line before deleting.

1275

07/06/22

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

Hi Jenn, can you please zero out this new line item? Thanks!

PMMI

8891

57037

JENNIFER BRINK

Resolved

Billing

It is zeroed out

1276

07/07/22

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

Hi Jenn can you please zero out this line item? 57100

PMMI

8891

57100

JENNIFER BRINK

Resolved

Billing

Done

1277

07/08/22

Roxsy Mangiante

Naviga

SalesForce/Naviga sync

It is not showing the order contact

I'm not able to build a proposal

Eurostar Machinery #110778

JENNIFER BRINK

Resolved

User Error - Sales Rep

Hi Roxsy! After you create the contact, click save and then reopen the contact to add the checkmark in forced sync. The contact is in Naviga now.

1278

07/08/22

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

Can you also zero out this order? thanks!

PMMI

9147

57124

JENNIFER BRINK

Resolved

Billing

Done (i think you meant 9174)

1279

07/08/22

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

Hi Jenn, can you please zero out this order? Thanks!

PMMI

9173

57123

JENNIFER BRINK

Resolved

Billing

Done

1280

07/08/22

Courtney Nichols

Naviga

Rate Line Addition/Adjustment

Jenn, can you remove the HCP pre-roll item for this campaign? It billed in June but isn't going to happen now, so we'll need to issue a credit, too. LMK if you have questions. Thank you!

Paxxus

8412

53888

JENNIFER BRINK

Resolved

Product Update/Close Date Change

Done... Please let Janet know there is a negative line item on 7/1 to offset the invoice.

1281

07/08/22

Mikayala Delson

Naviga

Missing a date/Need a date

I am trying to add a Playbook Native ad on PFW.com but when I try to create the line, I get an error that there is no availability.

I didn't realize when I asked for this ad that we're full until the end of the year. Jenn said it can be used as a filler if a client doesn't provide ads on time or cancels. You can ignore for Jenn and I'll ask how she wants it in Naviga when she's back next week.

PMG

8606

Zanzy Begoun

Resolved

Not an error

Zanzy will post when there is room.

1282

07/08/22

WENDY SAWTELL

Naviga

Missing a date/Need a date

Can you add an Automation Focus for 7/15 to the plan? Can't do it because passed the deadline. Picking up materials and approved by me. Thanks.

Wago

9175

JENNIFER BRINK

Resolved

Product Update/Close Date Change

Added

1283

07/11/22

Roxsy Mangiante

Naviga

Missing a date/Need a date

Playbook Conveying 2023 with no date

Please assign any date for playbook just for a reservation of space for next year. Please ignore the previous request .

Eurostar Machinery

9177

Zanzy Begoun

Resolved

Not an error

added march 2023 but that means no more rounds will run in 2022

1284

07/11/22

Roxsy Mangiante

Naviga

Missing a date/Need a date

It is not allow me to book for 2023

It is not showing dates for 2023. I need a date for February 2023.

AUTOSTAR Machinery

9177

Zanzy Begoun

Resolved

Not an error

For what product?

1285

07/11/22

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

I'd like these two items zeroed out: 57135 in order 8605, 57140 in order 8604. Thanks!

There are already zeroed out

PMMI

8605 and 8604

57135 and 57140

Zanzy Begoun

Resolved

Billing

1286

07/11/22

WENDY SAWTELL

Naviga

Other

Domino Printing Mexico never received their online Lideres profile page, so can you add it as a line item so we can offer for the upcoming year as a make good? Thanks.

Made special rate card for digital profile for Domino. Waiting on confirmation from Wendy

Domino Printing Mexico

8887

Zanzy Begoun

Resolved

Make Good

1287

07/12/22

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

I would like to zero out this house order. thanks!

PMMI

9190

57175

Zanzy Begoun

Resolved

Billing

1288

07/13/22

MaryAnn Coyle

Leadworks

Help with a view

I see the Mundo Content Engagement Reports for Lideres companies but there isn't any leaders category information in the reports like there is for their PW Leaders Engagement Reports. PW: https://engagement.pmmimediagroup.com/dc1a8d394708f29c3ad62e34c2b6dbd3 VS. Mundo: https://engagement.mundopmmi.com/7723e73945d9d537967923219a9d3b7c?start=2021-01

Put a trello ticket in with base

Blueprint Automation

Zanzy Begoun

Resolved

System Bug

Base fixed

1289

07/13/22

Roxsy Mangiante

Naviga

Missing a date/Need a date

Linkedln product is not showing dates 2022

It does not allow me to include this product on the proposal.

United Barcode Systems

9192

Zanzy Begoun

Resolved

Moving Date

I added 2022 dates, try now

1290

07/13/22

FLAVEL SHURTLEFF

Send My Ad

Reporting Issue

I was looking at the NAVIGA report for August compared to the SMA ads for August.

On the attached excel doc, I've color coded ads that aren't "lining up" with each other in NAVIGA vs. SMA.

August 2022 (print) Automation World SMA vs. NAVIGA comparison

JENNIFER BRINK

Resolved

User Error - CST

Combination or rate lines missing and george looking in the wrong spot.

1291

07/14/22

Reed Simonsis

Naviga

Need to move the date

Price change preventing move.

Need moved to tuesday august 30th. Thanks!

festo

8106

50581

Zanzy Begoun

Resolved

Moving Date

1292

07/15/22

Bea Greany

Other

Template Issue

EoA test: body text is unreadable in Apple Mail 13 macOS 10.15 (Dark Mode), Apple Mail 15 macOS 12 (Dark Mode)

https://app.emailonacid.com/app/acidtest/xtmLZgXODtQSpb1cqIHI97KErCHcaXW7vSpZCHwlGOfY5/list

AW-Webinar-Universal Robots-7/19/2022

PMMICD220712011

MARGARET WILSON

Resolved

System Configuration Error

1293

07/18/22

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

Hi Jenn, can you please zero out this order? thanks!

PMMI

9205

JENNIFER BRINK

Resolved

Billing

Done

1294

07/18/22

MaryAnn Coyle

Leadworks

Leadworks Issue

Madysen is entering GP's into Media Planner but she doesn not have the Upload I/O button but I can see it. Can you adjust her permissions so she is able to close out GP MP orders?

Media Planner

JENNIFER BRINK

Resolved

Not an error

Done!

1295

07/18/22

ELIZABETH TIERNEY

Naviga

Rate Line Addition/Adjustment

wendy can't zero out the pricing for this makegood because the order has already been confirmed.

*this is a makegood due to poor performance

qproducts

8242

july quick hits

WENDY SAWTELL

JENNIFER BRINK

Resolved

Make Good

Done!

1296

07/19/22

FLAVEL SHURTLEFF

Send My Ad

Reporting Issue

Pulled a Production Report for ProFood World's August Print Issue

(only) 6 ads are missing from the SMA section of August ProFood World compared to NAVIGA. They are highlighted in YELLOW on the attached excel doc. :-)

6 (six) Missing SMA ads compared to NAVIGA for August 2022 ProFood World

JENNIFER BRINK

Resolved

System Configuration Error

Done

1297

07/19/22

Stephanie Haag

Leadworks

Template Issue

The same metrics aren't shown on the facebook and LinkedIn Audience network page. Can we please add Audience Match to Facebook and Reach to LinkedIn?

all

JENNIFER BRINK

Resolved

Feature Request

https://pmmimediagroup.atlassian.net/browse/LW-931

1298

07/20/22

WENDY SAWTELL

Naviga

Reporting Issue

Leo noticed that several of his accounts show zero media spend in 2022 (but bought).Examples: Do-It Corporation, Exair, Optima, and all three HP accounts. If happening for Leo, I'm assuming there are a lot more companies that aren't showing spend.

JENNIFER BRINK

Resolved

System Configuration Error

Simone pulled in the missing data

1299

07/21/22

WENDY SAWTELL

Naviga

Other

I'm unable to update the price of the newsletter on this plan because it is closed. Can someone change the AW Focus to $1,350. Reason is they cancelled an upcoming webinar and replacing with two eBlasts and newsletter for the same amount budgeted and approved. Thanks.

Rockwell

8355

JENNIFER BRINK

Resolved

Product Update/Close Date Change

Done

1300

07/21/22

MaryAnn Coyle

Naviga

SalesForce/Naviga sync

In Salesforce, Rick Elento's email address was recently updated from rick.elento@synrad.com to rick.elento@novanta.com but it has not updated in Naviga.

Novanta

JENNIFER BRINK

Resolved

User Error - Sales Rep

Force Sync pushes email changes.

1301

07/21/22

MaryAnn Coyle

Leadworks

Help with a view

Roxsy cannot see the Mundo Content Engagement Reports for any of her clients in Leadworks. I can see them but maybe her permissions need to be updated?

Cablevey

JENNIFER BRINK

Resolved

System Configuration Error

Roxsy had the advertiser role attached to her account.

1302

07/22/22

WENDY SAWTELL

Naviga

Need to move the date

I'm unable to add the Labeling Playbook to a plan because the date needs to be moved out for the second round

Resolved

Product Update/Close Date Change

1303

07/22/22

WENDY SAWTELL

Naviga

Other

Ignore my request...just noticed the drop down with second round. Sorry

Resolved

Won't Do

1304

07/25/22

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

I'd like to zero out this line item. Thanks!

PMMI

8604

57379

JENNIFER BRINK

Resolved

Billing

Done

1305

07/26/22

MaryAnn Coyle

Naviga

Other

While you are doing your Naviga work today and tomorrow, are the CSMs able to make any changes to existing approved orders to complete monthly billing?

N/A

JENNIFER BRINK

Resolved

Question

Yes... you have full access.

1306

07/26/22

LEO GUENTHER

Naviga

Other

tried to log in and see the plan and got shut down

Hi Jenn

Norgren

9057

JENNIFER BRINK

Resolved

Question

Hey Leo! Naviga is off limits until tomorrow EOD. https://pmmidotorg.lightning.force.com/lightning/r/0D5EX000000J1Ti/view

1307

07/26/22

MaryAnn Coyle

Leadworks

Leadworks Issue

The Notify button does not change to 'Notified' after clicked. Can we make sure that the last notified date appears when we hover over that as well please?

GamePlan

JENNIFER BRINK

Resolved

System Configuration Error

Yevgeny fixed the issue

1308

07/26/22

Stephanie Haag

Leadworks

Other

The link to upload Game Plan materials is blank. Along with the notify button not working.

https://adbuilder.pmmimediagroup.com/gamePlan/launch/aid/65/name/B%26R%20Industrial%20Automation/cid/1215/order/12023?autoLoginToken=d83f50eb1bb27f38b42254d71ce78ece

all

JENNIFER BRINK

Resolved

System Configuration Error

This was fixed by Yevgeny

1309

07/26/22

Roxsy Mangiante

Naviga

Other

This plan was bought but doesn't show that it was in the system

8025

https://pmmidotorg.lightning.force.com/lightning/r/Opportunity/0068W00000RQClXQAX/view

JENNIFER BRINK

Resolved

User Error - Sales Rep

Plan was cancelled in SF, but not Naviga. I updated it.

1310

07/27/22

LEO GUENTHER

Naviga

Other

This opportunity in SF still says Finance Review but the Naviga plan says Confirmed.

Here is SF Opp: https://pmmidotorg.lightning.force.com/lightning/r/Opportunity/006EX000001sAg2YAE/view

Dorner

9157

JENNIFER BRINK

Resolved

System Bug

I refreshed the opportunity and it updated automatically. It is now Closed Won. Not sure why it didn't automatically change, please let me know if it happens again.

1311

07/28/22

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

I'd like to zero out this order. Please ignore my previous request to zero out order 9269. I created a new one, Thanks!

PMMI

9270

58473

JENNIFER BRINK

Resolved

Billing

Done

1312

07/28/22

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

Hi, I'd like to zero out this order. Thanks!

PMMI

9269

58463

JENNIFER BRINK

Resolved

Billing

Cancelled and opened a new order

1313

07/28/22

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

I'd like to zero out this line item. Thanks!

PMMI

9173

58416

JENNIFER BRINK

Resolved

Billing

Done

1314

07/28/22

Courtney Nichols

Naviga

Need to move the date

Hi again, can you please move these two dates to 8/29? I'm finishing up July billing and it did not run. Thanks! // https://pmg.navigahub.com/EW/PMG/ad/campaign_lines?ID=7623

Weber

7623

5,517,255,173.00

JENNIFER BRINK

Resolved

Moving Date

Done

1315

07/28/22

Courtney Nichols

Naviga

Need to move the date

Hi Jenn, can you please move this date to 8/12? I'm finishing up July billing and it did not run. Thanks! // https://pmg.navigahub.com/EW/PMG/ad/campaign_lines?ID=7610

NITA

7610

44956

JENNIFER BRINK

Resolved

Moving Date

Done

1316

07/28/22

Brian Gronowski

Naviga

Need to move the date

Can you change the flighting to September 1 - December 31 2022

Dennis Group

9138

56895

JENNIFER BRINK

Resolved

Moving Date

done

1317

07/29/22

Reed Simonsis

Naviga

Need to move the date

No content submission

Please move/extend this banner ad campaign into august or increase impressions per month

siemens process automation

9015

56256

JENNIFER BRINK

Resolved

Moving Date

1318

07/29/22

Reed Simonsis

Naviga

Need to move the date

No content submission

Please move/extend this banner ad campaign into august or increase impressions per month

schneider electric

6288

37536

JENNIFER BRINK

Resolved

Moving Date

1319

07/29/22

Reed Simonsis

Naviga

Need to move the date

no content submission

Please move/extend this banner ad campaign into august or increase impressions per month

Rockwell Automation

8845

55391

JENNIFER BRINK

Resolved

Moving Date

done

1320

07/29/22

Reed Simonsis

Naviga

Need to move the date

Cannot change date due to pricing

please move the 8/30 to 10/2

festo

8106

50581

JENNIFER BRINK

Resolved

Moving Date

done

1321

08/01/22

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

I'd like to zero out this order. Thanks!

PMMI Media Group

9279

JENNIFER BRINK

Resolved

Billing

Done

1322

08/02/22

PATRICK YOUNG

Naviga

Other

In the Tech Minute item can you change/correct the link to the Tech Minute page in the Product Hub

Reached out to Eric to get the shortened link (needs to be created)

FPS Corp

9197

Tech Minute

Zanzy Begoun

Resolved

System Configuration Error

1323

08/02/22

Bea Greany

BASE/Websites

Base/Website Issue

opened a webinar registration page and noticed the image is duplicated. Checked other webinar pages and it seems that images are displayed 2x for all webinar pages.

multiple

JENNIFER BRINK

Resolved

System Bug

Base fixed the issue and Bea approved.

Trello ticket open

1324

08/02/22

Bea Greany

Other

Template Issue

email template images hosted on packworld.com are not rendering in emails (including sent emails), including AW, PW, OEM logos in headers and PMG logo in footers. Some images render in online view while others are still broken.

https://www.packworld.com/sites/default/files/assets/oem_white_145x60.png. https://www.packworld.com/sites/default/files/assets https://www.packworld.com/sites/default/files/assets/awlogo_whitex90.png/pmg_130.png https://www.packworld.com/sites/default/files/assets/bf-pw-whitex100.png

Websites and templates

JENNIFER BRINK

Resolved

System Bug

Maggie is fixing this

1325

08/03/22

Brian Gronowski

Naviga

Product Issue

Global 250 Sponsorship has the wrong product description link in Naviga. It is linking to eblast page and should link to https://hub.pmmimediagroup.com/global-250-food-and-beverage-manufacturers-sponsorship/?brand=7-e8e9b6cd85-d72vmh

Weber Inc

9291

58543

Zanzy Begoun

Resolved

System Configuration Error

Link updated. You'll have to readd or refresh the product to see the update

Need shortened link from Eric

1326

08/03/22

Roxsy Mangiante

Naviga

Missing a date/Need a date

It is not allow me to select Playbook Sustainable Packaging for 2022. Need to change the date.

I suggest to have this playbook on October to find more sponsors.

Hybernya

#8789

Zanzy Begoun

Resolved

User Error - Sales Rep

Roxsy was trying to select a date in the past that had closed. Need to use the date dropdown to select the future date of Nov.

1327

08/03/22

Reed Simonsis

Naviga

Rate Line Addition/Adjustment

Switched automation focus' to eblasts per sharons request

please adjust pricing to 4950 per eblast. Thanks!

Honeywell

9044

585,895,859,058,591

JENNIFER BRINK

Resolved

Product Update/Close Date Change

1328

08/03/22

MaryAnn Coyle

Naviga

Rate Line Addition/Adjustment

Could you add a digital only 2022 PW LIP at $0 for this order

RN Mark

9297

JENNIFER BRINK

Resolved

Custom Product

Done

1329

08/03/22

Stephanie Haag

Leadworks

Other

When you look at the pie chart the number on there does not add up to the number of leads. It is much higher and not sure why that is or where that number is coming from.

all

JENNIFER BRINK

Resolved

Not an error

Working as intended.

1330

08/03/22

Courtney Nichols

Naviga

Billing Issues

Hi Jenn, can you put a credit through for this? It didn't run in July and I missed it a billing. The date can be moved to late August for now, but it probably won't happen then either. Thanks!

Cablevey

7814

48393

JENNIFER BRINK

Resolved

Billing

1331

08/03/22

WENDY SAWTELL

Naviga

Other

I'm trying to change the date for Massman's CM+P equipment edition newsletter. I'm seeing 9/9 mailing has four spots remaining, but 9/9 not showing up in the picklist. See attached screenshots below.

Massman

7768

JENNIFER BRINK

Resolved

Product Update/Close Date Change

That was the OLD product, not sure why any of those dates show, but I will work on moving them. The right product and date are there now.

1332

08/04/22

MaryAnn Coyle

Naviga

Billing Issues

Please see janet's request in the notes of this order for Banner ad billing. Will it skew revenue if the entire amount is placed in 1 month?

Cleveland Gear

9283

58524

JENNIFER BRINK

Resolved

Won't Do

This is setup as a flexible campaign so billing can be set up with a schedule and production won't be affected.

1333

08/04/22

MaryAnn Coyle

Naviga

SalesForce/Naviga sync

1. Order Contact is not pulling through when I try to create an order from the opportunity: RNJet PW LIP 22. I would like Valery to be the order contact

There were 2 RN Jets in Naviga. I have removed one and removed and re-added the contact in SF... Valery is now an option

RNJet

JENNIFER BRINK

Resolved

System Configuration Error

1334

08/04/22

Christine Smallwood

SalesForce

SalesForce/Naviga sync

Name format, WestRock, change was made (updating to captital R) but that format is not pulling through to Lara's production report for the Ad Index

Please see snips (files attached x2) for visuals

WestRock

SF link: https://pmmidotorg.lightning.force.com/lightning/r/Account/0011I00000aPfBEQA0/view

Main name

JENNIFER BRINK

Resolved

Not an error

The name change wasn't enough to trigger the API, so I used force sync and that updated everything.

1335

08/04/22

Reed Simonsis

Naviga

Rate Line Addition/Adjustment

Changed automation focus' to eblasts

please adjust pricing to 4950 per eblast. -Sharons request. Thanks!

Honeywell

9044

585,895,859,058,591

JENNIFER BRINK

Resolved

Product Update/Close Date Change

A new order was created instead of updating existing

1336

08/04/22

Reed Simonsis

Naviga

Missing a date/Need a date

Client asked for this to be moved to start in september

Please move and extend to start in september and run untill 11/30

Rockwell Automation

8845

55391

JENNIFER BRINK

Resolved

Moving Date

1337

08/04/22

Reed Simonsis

Leadworks

Other

Rockwell Automation and Rockwell automation for maverick technologies are 2 seperate companies

Please consolidate these 2 companies across our platforms. Thanks!

Rockwell Automation

N/A

JENNIFER BRINK

Resolved

Question

sent info to to Paul to see if we can merge

1338

08/04/22

Daniel Smith

SalesForce

Help with a view

clicked to look at my call note from previous date and nothing shows up

hi when i am in salesforce i am looking at my accounts and previous calls with them and when i click one to look at what i wrote down note wise nothing shows up, i attached what i see. thank you

Teknika

JENNIFER BRINK

Resolved

User Error - Sales Rep

The call log was filtered to activity in the last 2 months. If you change the filter to "All Time" you can see your activities. I see the last call on May 14th.

1339

08/05/22

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

I'd like to zero out this line item. Thanks!

PMMI Media Group

9324

58684

JENNIFER BRINK

Resolved

Billing

done

1340

08/05/22

Kurt Belisle

Naviga

Missing a date/Need a date

I'm trying to add PEI Showcase with no ad to this plan. It's not giving me a date in the drop down. I know this program close date was extended to 8/18.

Curtis Wright

9323

PEI Showcase no ad

JENNIFER BRINK

Resolved

Product Update/Close Date Change

The dates should be showing now, but i added the line for you just incase.

1341

08/08/22

Kurt Belisle

Naviga

Other

I'm trying to change the start date of this program to 10.1.2022 and it's not letting me. I can change the end date as I wanted but not the start date.

Dataparc

9055

Start date

JENNIFER BRINK

Resolved

User Error - Sales Rep

I moved the end date out to January 2023, moved the line items from July to October and then I was able to move the start date to October. The line items being in July was what was stopping you from moving the start date.

1342

08/08/22

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

I'd like to zero out these two oders. Thanks!

PMMI

9349 and 9350

JENNIFER BRINK

Resolved

Billing

Done

1343

08/08/22

Reed Simonsis

Naviga

Need to move the date

Price change preventing move.

please change to tuesday september 9th, thanks!

bosch

8872

55517

JENNIFER BRINK

Resolved

Moving Date

Moved to 9/11... 9/9 wasn't an option/open date. If you need me to move it again, let me know.

1344

08/08/22

Bea Greany

Leadworks

Leadworks Issue

Since changing her name and email address from Hannah Cater to Hannah Krause, Hannah's email clicks no longer show in LeadWorks ad campaign lead reports.

Hannah Cater changed her name to Hannah Krause in July. Her PMG email was updated, systems have been updated. Revised email address is temp-hkrause@pmmimediagroup.com.

none

N/A

YEVGENY ANANIN

Resolved

System Configuration Error

The Encrypted ID was typed vs. copy pasted so the number wasn't correct.

This has a ticket

1345

08/08/22

FLAVEL SHURTLEFF

Send My Ad

SalesForce/Naviga sync

Compared NAVIGA's OEM Fall 2022 print ads to SMA. SMA is missing 5 ads.

Fall SMA OEM Ads not matching NAVIGA

Fall 2022 OEM Print in SMA

JENNIFER BRINK

Resolved

System Configuration Error

This is fixed - the ads had old rate lines and sizes were in the wrong form

1346

08/09/22

Bea Greany

Naviga

Product Issue

This is for Naviga and eBuilder.

1) Mundo event eblast – template needs to be created in eBuilder and it should be an option in Naviga. 2) Mundo industry webinar – should be an option in Naviga. It’s alreadyin eBuilder.

N/A

JENNIFER BRINK

Resolved

Product Update/Close Date Change

Template is created. Ebuilder ads have been added... need HTML

Jenn will do this on Thursday

1347

08/09/22

Daniel Smith

Naviga

Need to move the date

Tried to put the F&I Directory on a proposal and it gave me an error saying the ad close date passed already

Sullair

9375

F&I Directory

JENNIFER BRINK

Resolved

Moving Date

1348

08/09/22

Reed Simonsis

Naviga

Other

None

When I click on an attachment in Naviga, instead of opening up, I'm directed to a login page

All

JENNIFER BRINK

Resolved

Not an error

I can't replicate the error... system is working as intended. Try logging out and back in?

1349

08/10/22

Christine Smallwood

Leadworks

Other

Converge and Scout are not functioning for either account. Please advise.

Sent email to Elizabeth & Yevgeny

Printpack and Blueprint Automation

https://cloud.pmmimediagroup.com/advertiser/view/id/488 and https://cloud.pmmimediagroup.com/advertiser/view?id=680

Zanzy Begoun

Resolved

System Bug

1350

08/10/22

Bea Greany

Leadworks

Leadworks Issue

I’ve clicked on ad links in multiple emails – today’s deployments as well as test emails currently in production. All are generating the following error message “The server returned a “500 Internal Server Error”. I am able to view LeadWorks campaigns and view dashboards.

Sent email to Elizabeth & Yevgeny

multiple

N/A

Zanzy Begoun

Resolved

System Bug

1351

08/10/22

Christine Smallwood

Naviga

Other

Hey all, just seeking confirmation on expected date when 2023 Leaders/Premiere programs for all brands will be completely entered into Naviga. I am trying to begin writing 2023 proposals and some details appear not there yet.

All 2023 dates should be in Naviga. Reaching out to Christine for clarification

all

all Leaders/Premiere program rate cards for 2023

Zanzy Begoun

Resolved

User Error - Sales Rep

1352

08/10/22

Christine Smallwood

Naviga

Other

Attempting to add OEM 2023 Partner Leaders Program to this proposal

Please see File Upload/Snip of the error incident

B&R

9336

OEM Partner Leaders

Zanzy Begoun

Resolved

System Configuration Error

1353

08/11/22

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

I am trying to add lines 296 and 297 to Naviga campaign 9385 but it is not giving me a Rateline option to add the line items. Can you add these two print requests and zero out the order? Thanks!

PMMI Media Group

9385

JENNIFER BRINK

Resolved

Billing

Done

added lines... waiting to see if this is resolved.

1354

08/11/22

WENDY SAWTELL

Naviga

Other

Had my 1:1 with Roxsy today and newsletter positions came up and I asked her if she looks at the inventory prior to selecting a date. I learned that she doesn't have any links for Naviga reporting on her home page. Can someone add them for her and let me know when done? Thanks.

JENNIFER BRINK

Resolved

User Error - Sales Rep

Just need to click "refresh reports from naviga"

1355

08/12/22

Roxsy Mangiante

Naviga

Missing a date/Need a date

It is not allow me to place Sustainable playbook on 2023 proposal

Needs a date

Multivac

9396

Zanzy Begoun

Resolved

Not an error

I don't see a 2023 date for this playbook. The next round is in November and i don't think we add the next date until the round before it launches... but I will let Zanzy look at this and get back to roxsy - Jenn

1356

08/12/22

Christine Smallwood

Naviga

Product Issue

Attempting to add audience information on the Production Forms for the LinkedIn, Facebook and Banner Ads approved on this contract.

Please advise when this will be fixed--just want to be sure to get this data correctly entered.

Printpack

9382

58937 + 58938 + 58939 + 58941 + 58942 + 59108

Zanzy Begoun

Resolved

System Configuration Error

1357

08/12/22

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

I would like to zero out this house order. thanks!

PMMI

9394

JENNIFER BRINK

Resolved

Billing

1358

08/12/22

FLAVEL SHURTLEFF

Send My Ad

Product Issue

Pulled my NAVIGA report for Oct regular PFW and compared it to SMA. Missing six ads in SMA

Deville, Douglas Machine, Flexicon, Hiperbaric, Stolle Machinery, Gorman-Rupp

October ProFood World missing ads

JENNIFER BRINK

Resolved

System Configuration Error

Updated.

1359

08/12/22

FLAVEL SHURTLEFF

Naviga

Product Issue

Pulling report for HCP Sept/Oct

Clients in Sept/Oct HCP only get ONE ad and ONE profile. NJM should only have ONE display ad (not two). Pharmaworks should only ONE Profile, not two. Orange lines are "extra" on attached.

NJM and Pharmaworks

9035 and 8389

56363.1 and 52836.1

JENNIFER BRINK

Resolved

User Error - Sales Rep

The rep added the same product to 2 different campaigns. Not a system error.

1360

08/12/22

LEO GUENTHER

Naviga

Notification Issue

tried to add a New Issue Alert and got the road block.

Optima Corp

9387

JENNIFER BRINK

Resolved

Product Update/Close Date Change

I was able to add the line item... need to see what steps Leo took and what date the client wants.

1361

08/13/22

WENDY SAWTELL

Naviga

Other

PAN shouldn't be it's own bucket and I'd like the revenue to go into the appropriate brand (PW, AW, HCP, etc.). Can that be updated in Naviga please...makes it impossible for me to look at totals. This is high priority. Thanks.

Hi Wendy, We can't do that IN naviga, but I can send you a access to a dashboard I created for dave that moved that revenue where you want to see it. In 2023 this will not be an issue. PAN will fall under the appropriate brand like all other products.

JENNIFER BRINK

Resolved

Won't Do

1362

08/15/22

Christine Smallwood

Naviga

Help with a view

Added Four Items for the PW brand and they combine in the view, rather than separating out into four line items as is the case with the other brands.

SYNTEGON

9401

59219 PW - Content Creation

JENNIFER BRINK

Resolved

System Configuration Error

This should be fixed. I updated your plan for you!

1363

08/15/22

Christine Smallwood

Naviga

Product Issue

When changing a January date for a MUNDO eblast to October, I receive attached error message.

Just let me know what I am doing wrong and thank you!

SYNTEGON

9401

MUNDO

JENNIFER BRINK

Resolved

Product Update/Close Date Change

The rate line for that is a package only rate line. So if you need the date moved you will have to reach out to us or you will have to remove and re-add the package.

1364

08/15/22

Christine Smallwood

Leadworks

Product Issue

attempting to add the 2023 Game Plan and Second Look products

SYNTEGON

9401

Game Plan & Second Look product items - ready for 2023?

JENNIFER BRINK

Resolved

Question

I see the 2023 lines for Game Plan and second look are live for 2023... I see the rate lines.

1365

08/15/22

WENDY SAWTELL

Naviga

Need to move the date

I'm unable to book the restaurant guide sponsor for the showcase based on the date in Naviga...can it be adjusted please? Screenshot attached.

Nercon

9400

JENNIFER BRINK

Resolved

Moving Date

Added the line!

1366

08/15/22

Bea Greany

BASE/Websites

Base/Website Issue

The most recent advertiser inquiry (form submission) Mariia and I received is from August 8. We received one submission Aug 8, one submission Aug 5, one submission Aug 4, one submission Aug 3, zero on Aug 2, seven on Aug 1.

We normally receive between 1 and 8 inquiries per day. The emails are not in my spam folder or Ntiva.

multiple

N/A

JENNIFER BRINK

Resolved

Not an error

Will continue to watch, but not an error

1367

08/16/22

Christine Smallwood

Naviga

Rate Line Addition/Adjustment

Adding Inside Front Covers @ rate card price x 6 ; therefore need to zero-out this $18,000 charge.

Please tell me/confirm that I am adding/drawing up this program correctly. I am emailing Wendy also.

WestRock

9405

59362

WENDY SAWTELL

JENNIFER BRINK

Resolved

Billing

Wendy made the change already.

1368

08/17/22

Mikayala Delson

Leadworks

Template Issue

Hi, is there a way to change the CSM for Brian in Media Planner? When I send auto notifications to Brian's accounts, the emails come from Courtney instead of me.

Kelly updated

Brian's Accounts

Zanzy Begoun

Resolved

System Configuration Error

1369

08/17/22

MaryAnn Coyle

Naviga

Other

In order notes, Spee-Dee is mentioned for Liz commission but Spee-Dee is a Leo account, right?

Liz EBS Tabletops

9371

Zanzy Begoun

Resolved

User Error - Sales Rep

Confirmed with Jenn and moved to Leo

1370

08/19/22

Stephanie Haag

Other

The number for Facebook for the Plant operations, maintenance and infrastructure is wrong

https://pan.pmmimediagroup.com/#/

plant operations, maintenance and infastructure

JENNIFER BRINK

Resolved

System Configuration Error

Lauren is updating the page

1371

08/19/22

Courtney Nichols

SalesForce

SalesForce/Naviga sync

Hi Jenn, Is it possible to add a second Agency to an account? EPSON is the client and while they already are connected to an agency in SF, Kurt wants to add a second one. I poked around but I don't see where I can add Zentih agency. Can you direct me? Thank you.

EPSON

JENNIFER BRINK

Resolved

Question

You can't connect multiple agencies in Salesforce, but you can override the agency in Naviga. Have Kurt sync the agency like he would if he were going to attached it in SF. When the campaign is created in Navigia, he can use the dropdown in the upper right corner (same one to change the status or billing contact) and click Change/update advertiser. He should be able to search for the new agency and attach there.

1372

08/22/22

WENDY SAWTELL

SalesForce

Help with a view

I'm constantly finding discrepancies in SF under media spend...for example, it shows that Frain is spending 20k with us in 2022, but it's actually over 100k. Why does this keep happening and do we have something in place to catch it moving forward? Thanks.

https://pmmidotorg.lightning.force.com/lightning/r/Account/0011I00000aPfbkQAC/view (Frain)

JENNIFER BRINK

Resolved

System Configuration Error

Spend is back in Salesforce

1373

08/22/22

Bea Greany

Leadworks

Leadworks Issue

I asked production to uncheck the 'Enable Permission Based Leads' box for the PMG playbook ad in the 8/24 Mundo Enfoque NL because permission will be provided on the webform landing page. I checked the advertiser LeadWorks campaign and the box is NOT checked; however the permission pop-up gate appears when the ad is clicked. Why is this?

PMMI Media Group

39889

JENNIFER BRINK

Resolved

System Bug

Yevgeny fixed the issue.

1374

08/22/22

PATRICK YOUNG

Naviga

Need to move the date

Please move closing date for PZ Showcase issue to 8-26-22

Same as above

Power Engineers

TBD

PEI Processing Zone Showcase Issue

Zanzy Begoun

Resolved

Moving Date

George confirmed

1375

08/22/22

Bea Greany

Naviga

Need to move the date

We can add an HCP eblast on Wed. Sep 28 (we can send 2 HCP emails on Mondays, Wednesdays, and Fridays). We can add an HCP eblast on Wed. Oct 5 because I changed the send date for Serialization Countdown to Monday, Oct 3.

need to create 2 new HCP eblast dates so we'll be sending 2 HCP eblasts on the same day. https://pmg.navigahub.com/ew/pmg/ad/campaign_lines?ID=8364

Klockner Pentaplast, Pharma, Health & Protection and Durables

8364

54704, 54705

JENNIFER BRINK

Resolved

Moving Date

Done

1376

08/22/22

Daniel Smith

Naviga

Other

getting the error message attached when trying to book show daily

Cimon

9433

JENNIFER BRINK

Resolved

User Error - Sales Rep

HI Daniel! Show Daily's date is 10/24... your campaign ends on 10/1

1377

08/22/22

Jake Brock

Naviga

Missing a date/Need a date

Tried to add date and notified that it is closed.

Hi, wondering if I can get approval to sell a 9/2 Automation Focus slot. Advertiser says they can get materials in ASAP. I tried to add the date this morning and send IO over but says that issue has already closed. Let me know if I need approval from anyone to open up to this new client. Thanks!

ASM International

9335

58712

JENNIFER BRINK

Resolved

Moving Date

Done! Sent you an email too!

1378

08/23/22

Christine Smallwood

SalesForce

Reporting Issue

running total annual sales reports

Please check out the discrepancy between the sales board and the 12 period analysis. Sales Board shows total annual sales of $2,721,404.30 (I did hit refresh)- the Naviga 12 Period Analysis shows $2,885,645. Thanks!

Sales Reporting

general

JENNIFER BRINK

Resolved

Won't Do

Same issue sent on 9/22 - That is on Andy's list now!

Asked Andy/Simone to look into why SF has a different number

1379

08/23/22

Reed Simonsis

Naviga

Need to move the date

Price change preventing move.

Please switch to september 6th. Was previously moved but was supposed to be moved to the 6th. Thanks,

bosch

8872

55517

JENNIFER BRINK

Resolved

Moving Date

Done.

1380

08/23/22

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

We are trying to add a LinkedIn for PACK EXPO (cartoning category) that is open 2-3 weeks prior to the show but Naviga is saying it is sold out.

PMI KYOTO Packaging Systems

9442

JENNIFER BRINK

Resolved

Not an error

Inventory is sold out.

1381

08/23/22

Mikayala Delson

Leadworks

Template Issue

When generating the Game Plan proof for Yamato, the logo is obstructing the product category. Is this a bug in the proof?

Yamato

Game Plan

Zanzy Begoun

Resolved

System Configuration Error

Emailed Yevgeny. Mikayla please try now and let me know results

1382

08/23/22

Dave Newcorn

Naviga

Other

Added that to a plan in Media Discovery tool, clicked the link on the review plan tab, was a bad link

The link to the hub for this line item is wrong. I think it might need an https:// or something. When you add this to a plan in the new Media Discovery Tool and click the link, it goes to a bad URL. This needs to be corrected in Naviga.

N/A

Bagging, Pouching & Wrapping Equipment Playbook - 125 leads + Full Page Ad

Zanzy Begoun

Resolved

System Configuration Error

1383

08/23/22

MaryAnn Coyle

Leadworks

Other

We had placed the lead threshold in our playbook child campaigns but that field is now blank. I am thinking it was cleared due to earlier hiccups in the leads. Examples: https://cloud.pmmimediagroup.com/campaign/view?id=39111 and this one: https://cloud.pmmimediagroup.com/campaign/view?id=39504

Active Playbook advertisers

Zanzy Begoun

Resolved

Not an error

This was on purpose. Zanzy manually cleared them because of the filtering issues we were having in LeadWorks. I think it's safer to leave them off for now. They're monitored daily.

1384

08/24/22

MaryAnn Coyle

Other

I am getting emails saying that our LinkedIn accounts are on hold due to billing contact being inaccurate

N/A

JENNIFER BRINK

Resolved

Question

Janet is updating the credit card on file. Should be resolved today.

1385

08/25/22

Reed Simonsis

Naviga

Need to move the date

Needs to be moved out of their q3 budget

Please move the start date to 10/1/2022 and increase impressions per month. If this is not possible please extend the months to ad 1 one month at the end. Thanks!

Rockwell Automation

8845

55391

JENNIFER BRINK

Resolved

Moving Date

I moved this to 10/1... the end date is 11/30, do you want to extend that? GAM says it can fulfill as is.

1386

08/25/22

Reed Simonsis

Naviga

Need to move the date

cannot change due to pricing. Pricing was adjust/approved by wendy.

Please move to October 20th.

Rockwell Automation

8355

57207

Zanzy Begoun

Resolved

Moving Date

1387

08/25/22

WENDY SAWTELL

Naviga

Rate Line Addition/Adjustment

I'm trying to update pricing with member pricing, but getting an error message re: rate line. These are the prices w/ discount (59646 product is now 3900 instead of 4k so that's why it seems more than 10% discount). Proposal #9443 Line: 59529 Regular price $4,000 + 10% discount $400 = new price $3,600 Line: 59533 Regular price $3,000 +10% discount $300 = new price $2,700 Line 59540 Regular price $3,000 +10% discount $300 = new price $2,700 Line 59541 Regular price $3,650 +10% discount $365 = new price $3,285 Line 59646 Regular price $3,900 . +10% discount $390= new price $3,510

Domino Printing Mexico

9443

JENNIFER BRINK

Resolved

Product Update/Close Date Change

Done

1388

08/26/22

Daniel Smith

Leadworks

Template Issue

our brand and company logo is not loading on eblasts and NL's

Thanks!

All

JENNIFER BRINK

Resolved

Won't Do

Hi Daniel! After talking to the team, this would require a substantial amount of work and we don't have the man power to handle fixing all of our past sends. Moving forward those images will appear without issue.

1389

08/29/22

Courtney Nichols

Naviga

Need to move the date

Hi...Can you move this date to 9/30? Thanks....

Weber

7623

55174

JENNIFER BRINK

Resolved

Moving Date

Done

1390

08/30/22

PATRICK YOUNG

Naviga

Need to move the date

Please move issue closing date to September 2nd, need to book a full page ad.

Please expedite the above request

Schenck Process

TBD

PE-Processing Zone Showcase Page

JENNIFER BRINK

Resolved

Moving Date

George approved moving the close date. Done.

1391

08/31/22

Reed Simonsis

Naviga

Need to move the date

Set too early for billing and not enough impression in the year

Please extend to however many months it will take to fufill impressions and move start date into september for all 3 line items in this order.

ADI

9467

596,725,967,359,674

JENNIFER BRINK

Resolved

Moving Date

Done

1392

08/31/22

Reed Simonsis

Naviga

Missing a date/Need a date

Passed Date

Needs to be moved to end of September to run. No content recieved from client.

ServiceNow

8828

56849

JENNIFER BRINK

Resolved

Moving Date

Done

1393

08/31/22

Reed Simonsis

Naviga

Missing a date/Need a date

Price change preventing move.

Needs to be moved into next month. The company doesnt know what they want to use for this as of yet.

HP 3D Printing

8459

56848

JENNIFER BRINK

Resolved

Product Update/Close Date Change

Done

1394

09/01/22

MaryAnn Coyle

Leadworks

Leadworks Issue

Now that jenn fixed my LW email to be a pmmimediagroup.com address, I was able to use Forgot Password BUT I have yet to receive the rest email. Courtney Nichols has been waiting since 5 am for that reset email.

n/a

JENNIFER BRINK

Resolved

System Bug

1395

09/01/22

Mikayala Delson

Leadworks

Leadworks Issue

I did not receive a Leadworks email after multiple attempts of logging in this morning. It is not in my junk or deleted inbox.

JENNIFER BRINK

Resolved

System Bug

1396

09/01/22

MaryAnn Coyle

Leadworks

Leadworks Issue

I clicked Forgot Password and it says it doesn't recognize my email address (mcoyle@pmmimediagroup.com)

n/a

JENNIFER BRINK

Resolved

System Bug

1397

09/01/22

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

I'd like to zero out this house order. thanks!

PMMI Media Group

9498

JENNIFER BRINK

Resolved

Billing

1398

09/01/22

MaryAnn Coyle

Leadworks

Leadworks Issue

Converge/ Scout says 'Internal Service Issue' for all clients. Example: https://converge.cloud.pmmimediagroup.com/advertiser/4

Aagard et al

JENNIFER BRINK

Resolved

System Bug

Yevgeny found and fixed the issue.

Yevgeny will have to look Tuesday

1399

09/02/22

Brian Gronowski

Naviga

Material Submission Issue

Not pulling through linked production contact

Hamburg Dresdner Maschinenfabriken, USA

9455

JENNIFER BRINK

Resolved

User Error - Sales Rep

I see Jeff there... I added him as both Digital and Print.

1400

09/02/22

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

Hi, I'd like to add two PFW Full Page Print ads for February 2023 but Naviga is giving me an error. See rows 3 and 6 in the House Ads 2023 Smartsheet: https://app.smartsheet.com/sheets/j9PV693W36CmR3wFPJw6jVXx7rxhfHXR8P23gH21?view=grid

PMMI Media Group

9498

Need 2 line items made

JENNIFER BRINK

Resolved

User Error - CST

added - you were most likely using the 2022 rate card to add vs. 2023.

1401

09/02/22

Jake Brock

Leadworks

Leadworks Issue

Forgot password link

After the updates to leadworks I am unable to get logged in. Tried forget password but no link is sent to me and is not found in spam. I know there was some changes to my account when I switched from CSM to rep so not sure if that is a factor or not. Just need help getting logged back in with new password. Thanks!

n/a

JENNIFER BRINK

Resolved

System Bug

This has been resolved. There was an issue in send grid. Doug fixed it.

Will work on it Tuesday

1402

09/05/22

Courtney Nichols

BASE/Websites

Other

Please reset user/PW

Hi Jenn - I'm unable to access base for a project I'm helping Mac with. It won't allow me to log in with my existing credentials. See screenshot. Can you advise or reset them? Thank you.

JENNIFER BRINK

Resolved

Question

I pinged your reset password.

1403

09/06/22

Reed Simonsis

Naviga

Need to move the date

Price change preventing move.

please change to april 25th 2023

mitsubishi electric

9292

58550

JENNIFER BRINK

Resolved

Moving Date

1404

09/07/22

Christine Smallwood

Naviga

Rate Line Addition/Adjustment

Please change the THREE full page ads to be SIX One Half Page Ads; Please create an every-other-month schedule, i.e., Jan, March, May, July, Sept, Nov 2023.

Once you make this update, will it be possible for me to change the placement month? Or do I need to fill out this form again?

Blueprint Automation

9454

59634 - Leaders in Packaging Premium

WENDY SAWTELL

JENNIFER BRINK

Resolved

Product Update/Close Date Change

1405

09/07/22

MaryAnn Coyle

Other

I can't figure out why the campaign says it is Active but not running: 38796 - Modular Conveyor Express - FoodBevCPG_Distributors - US - 760-75-8100

Modular Conveyor Express PW LinkedIn

JENNIFER BRINK

Resolved

Won't Do

MaryAnn figured it out before I got to the problem!

1406

09/07/22

Christine Smallwood

Naviga

Reporting Issue

The total media revenue for 2022 says $126,396 in Naviga; however, when I run the Excel Spreadsheet, the total ad items add up to $94,316.62. What am I missing?

Blueprint Automation

2022 media

Naviga Link to all 2022 media

JENNIFER BRINK

Resolved

User Error - Sales Rep

The bigger number includes quoted orders.

1407

09/07/22

Roxsy Mangiante

Naviga

Missing a date/Need a date

It is not allow me to add the webinar date that it is showing available in Naviga for August 2023

Cablevey Conveyors

9517

JENNIFER BRINK

Resolved

User Error - Sales Rep

Added!

1408

09/07/22

Mikayala Delson

BASE/Websites

Base/Website Issue

I am trying to turn this Webinar On Demand but the video is not playing.

JW Player: https://dashboard.jwplayer.com/p/iCdt4qaK/media/eVMlJlLB Registration Page: https://www.automationworld.com/home/webinar/22288655/why-automate-manufacturing-considerations-in-todays-new-normal

Epson

JENNIFER BRINK

Resolved

User Error - CST

Fixed - looked like the wrong embed code was used. It has been updated and is now playing

1409

09/07/22

ELIZABETH TIERNEY

Leadworks

Leadworks Issue

I was trying to add a customer to leadworks and received the attached error.

JENNIFER BRINK

Resolved

User Error - Sales Rep

1410

09/09/22

Roxsy Mangiante

Naviga

Need to move the date

Please move the date to September 22nd.

IAE Instituto Argentino Del Envase

9472

59701

JENNIFER BRINK

Resolved

Moving Date

Done

1411

09/09/22

WENDY SAWTELL

Naviga

Other

I'm trying to look up how many PFW Global 250 sponsorships have been sold (i think one for sure) but I 'm only seeing an inactive sponsorship in Naviga. Here's the l ink to the product in the hub. https://hub.pmmimediagroup.com/global-250-food-and-beverage-manufacturers-sponsorship/?brand=7-e8e9b6cd85-d72vmh

JENNIFER BRINK

Resolved

Question

Global 250 is under the PFW print magazine product.

1412

09/09/22

Brian Gronowski

Naviga

Need to move the date

George has extended the PFW Oct close, can you update Naviga to a new close date of 9/15 please

Vega

JENNIFER BRINK

Resolved

Won't Do

This was already done.

1413

09/12/22

Christine Smallwood

Naviga

Product Issue

The Inside Front Cover position does not appear in this proposal-how did we miss this? Will you please add this product asap? Should be priced at $10,000 net.

Filamatic

7931

Show Caily - Inside Front Cover

JENNIFER BRINK

Resolved

Product Update/Close Date Change

added.

1414

09/12/22

MaryAnn Coyle

Omeda

Help with a view

Will there be a PAN Direct Mail Base created for PEI 22?

N/A

JENNIFER BRINK

Resolved

Question

Done PEI2022_DirectMail_Base

1415

09/13/22

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

I'd like to zero out this Annual Resource guide. Thank you!

free w/ purchase

Prosys

7893

60062

Zanzy Begoun

Resolved

Billing

1416

09/13/22

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

I'd like to change line item 48734 (Tech Minute) to a standard PFW White paper eBlast on 10/10 but it is saying there is no inventory. Is this possible to change still?

Mikayla is going to try deleting and re-adding

Aptean

7961

48734

Zanzy Begoun

Resolved

Not an error

1417

09/13/22

ELIZABETH TIERNEY

Naviga

Product Issue

I'm trying to add the web sponsorship for pack expo and getting an error. see attached.

mgs

9543

JENNIFER BRINK

Resolved

Product Update/Close Date Change

done

1418

09/13/22

MaryAnn Coyle

Leadworks

Feature Request

RE: Second Look notifications. Can you please make sure that 1. Second Look notifications are ready to go with correct due date? 2. Please make sure that when a client approves their SL in adbuilder, both the client and the CSM receive a notification with the approved version.

Second Look advertisers

JENNIFER BRINK

Resolved

Product Update/Close Date Change

done... just need the video

1419

09/14/22

Reed Simonsis

Naviga

Rate Line Addition/Adjustment

please adjust these 2 eblasts to match the original IO, Sharon cannot change it.

Both eblast should be adjust to 4950.00.

puls power supplies

9528

5,997,159,972.00

WENDY SAWTELL

Resolved

User Error - Sales Rep

Wainting on wendy

1420

09/14/22

Christine Smallwood

Naviga

Product Issue

Please update the Packaging World print ads from 3 full page ads to 6 1/2 Vertical ads: January, March,, April, July, August, September,)

Focke & Co: 2023 media

9552

leaders - moving into fractionals

JENNIFER BRINK

Resolved

Won't Do

I think this is a duplicate! I already adjusted Focke.

1421

09/14/22

Christine Smallwood

Naviga

Custom Product Request

Please add a ten category buy for Game Plan (please use the best combination of category options to achieve the best rate)

Kliklok - SYNTEGON

9551

Game Plan

JENNIFER BRINK

Resolved

Product Update/Close Date Change

Done

1422

09/14/22

Christine Smallwood

Naviga

Product Issue

Please create a Second Look package that provides a 6 category price

currently, we only offer a package up to five categories.

Kliklok - SYNTEGON

9551

Second Look

JENNIFER BRINK

Resolved

Product Update/Close Date Change

Should be there now!

1423

09/14/22

Christine Smallwood

Naviga

Custom Product Request

update to earlier request: for this proposal, please provide six 1/2 Verticals ODD Cycle (Jan, March, May, July, Sept, Nov)

Focke & Co: 2023 media

9552

Leaders fractionals

JENNIFER BRINK

Resolved

Not an error

Done!

1424

09/14/22

Stephanie Haag

Leadworks

Reporting Issue

I put most of the information in for the Focke LinkedIn ad(6/10) but put the wrong Reach number in. After hitting create I tried to update but it won't save since it says the CTR is over 1. It says that the CTR is 9250%

https://cloud.pmmimediagroup.com/audienceNetwork/campaignDetails?cid=34495. https://cloud.pmmimediagroup.com/campaign/view?id=34495

Focke

JENNIFER BRINK

Resolved

System Configuration Error

Doug fixed the error

With Doug

1425

09/16/22

WENDY SAWTELL

Naviga

Other

see attachment

Zanzy Begoun

Resolved

Feature Request

The packages were set up a specific way and it would be difficult and time consuming to rename and adjust everything at this point. I’m going to respectfully push back on this request and say I think we should leave as is.

Meeting on this wednesday

1426

09/16/22

Brian Gronowski

Other

MDT, not seeing PAN 2023 options. Can you also confirm PAN 3rd party rates? I see $50 somewhere which a big increase over 2022

Big d

ALICIA PETTIGREW

Resolved

Question

1427

09/16/22

MaryAnn Coyle

Other

Help with a view

Can you grant me access to PACK EXPO LinkedIn account so I can create mockups?

Joan granted access

PEI LinkedIn peeps

Zanzy Begoun

Resolved

System Configuration Error

1428

09/16/22

Bea Greany

Leadworks

Leadworks Issue

Riley asked the Product Hub team to change Industry Webinar headline character count max to 85; however, that is not the correct character count max for industry webinar headlines. Riley requested the change because the headline char. max in eBuilder is 85.

Webinar eblasts and other horizontal eblasts (event, infographic) have a 70-character count limit for headlines. Refer to Box spec doc: https://pmmi.box.com/s/xdei000f36yspp0fnlejrqx064y7ykt3

all

n/a

JENNIFER BRINK

Resolved

System Configuration Error

updated for all brands

1429

09/16/22

WENDY SAWTELL

Naviga

Other

Hi- There's no 1/2 page island option for PW Leaders issue...just horizontal and vertical. Please add. Thanks.

Zanzy Begoun

Resolved

Product Update/Close Date Change

1430

09/16/22

Bea Greany

Leadworks

Other

I don't think this is an error but Jenn asked to have this logged.

I did not know until yesterday that an unapproved eBuilder campaign contains original advertiser links, rather than LeadWorks prospector ad tracking links. My takeaway from this new knowledge is to make sure production copies eBuilder HTML from approved campaigns; also preferably from the Upcoming Issues dashboard which only displays approved content...for exclusive mailings.

all

n/a

JENNIFER BRINK

Resolved

User Error - Sales Rep

The link in LW will always have the error Roxsy is seeing. The Gateway we have set up required customer ID's from Omeda to function.

waiting on roxsy

1431

09/18/22

David Newcorn

Naviga

Reporting Issue

See note

Disregard previous request. Found the "Settings' setting.

Westrock

JENNIFER BRINK

Resolved

User Error - Sales Rep

1432

09/18/22

David Newcorn

Naviga

Reporting Issue

Advertiser Ranking report

Ran advertiser ranking report. Says Westrock is $141K this year vs $231K last year. Christine told me it was much higher than $141K. Clicked on it, and the date range was 9/18/21 - 9/18/22 which makes no sense. I set the date range to 1/1/2022 through 12/31/2022 and got $191K. Why is the advertiser ranking report so off? And it doesn't appear to have a date range feature.

Westrock

JENNIFER BRINK

Resolved

User Error - Sales Rep

1433

09/19/22

Mikayala Delson

Naviga

Need to move the date

Hi, I'd like to move this line item to August but when I try, I am receiving an error

A-B-C Packaging Machine Corp.

9572

60215

JENNIFER BRINK

Resolved

Moving Date

1434

09/19/22

Roxsy Mangiante

Naviga

Feature Request

It is showing only two dates for the Linkedln posts at EXPO PACK Lideres package in Mundo

Please add the third date for Linkedln post.

Mexicana de Ingenieria

9571

Zanzy Begoun

Resolved

Product Update/Close Date Change

1435

09/19/22

Roxsy Mangiante

Naviga

Other

Trying to save the Mundo EXPO PACK package and appear an error" You must select position"

I do not know what position is referring ?

Mexicana de Ingenieria

9571

Zanzy Begoun

Resolved

System Configuration Error

1436

09/19/22

WENDY SAWTELL

Naviga

Other

Hi- I'm not seeing the retargeted ads that are included with both PW Leaders packages. Can they be added please? Thanks.

JENNIFER BRINK

Resolved

Product Update/Close Date Change

Updated the product name to Leaders Retargeting Ads

1437

09/19/22

WENDY SAWTELL

Naviga

Other

Can you add the fractional options for the premium Leaders package so they show up as zero on the plan. Can they say (package only) like the rest of the items so it's obvious they belong to Leaders? Thanks.

JENNIFER BRINK

Resolved

Won't Do

Jenn or Zanzy will need to remove the FP ads and put in the fractional ads for the reps.

1438

09/19/22

MaryAnn Coyle

Other

Help with a view

Thank you for giving me access to the PE LinkedIn account but I do not have permissions to create an ad (creative). Can you help?

LinkedIn PE Account

JENNIFER BRINK

Resolved

System Configuration Error

1439

09/20/22

WENDY SAWTELL

MDT (WENDY USE ONLY)

Product Issue

Could we add HUB links to all the leaders and $0 line items so that when we click on the URL from the review plan tab in MDT it leads to the HUB leaders page for that brand?

Use this Media Option to see what I mean when you click on the print products it goes to the HUB, but the $0 items don't have the same link?

MDT quote 27 as an example

JENNIFER BRINK

Resolved

Product Update/Close Date Change

I added the production links to the zero dollar line items. However, I left some of the OG items as is... they point to the pages of the actual item (Full Page ads, Profiles).

1440

09/20/22

Elizabeth Kachoris

MDT (WENDY USE ONLY)

Product Issue

Under PW print supplements there is a "Leaders in Packaging Print Issue and Wendy/Liz didn't know what they were?

Question on what a product is

JENNIFER BRINK

Resolved

Question

Leaders is not its own print supplement. This is for Profiles and there are 6 1 page ads open for sale.

1441

09/20/22

Elizabeth Kachoris

Naviga

Rate Line Addition/Adjustment

Not sure what to pick for the nature of this issue, but as you know PAN is going under brands for 2023, but there is still a separate "brand" for PAN that is viewable in MDT. Can we rename that "brand" in Naviga to PAN - 2022 ONLY or some such thing to make it clear?

None

JENNIFER BRINK

Resolved

Feature Request

We can't change the name of the brand... but I did add 2022 to each product headline.

1442

09/20/22

WENDY SAWTELL

MDT (WENDY USE ONLY)

Product Issue

Liz and Wendy noted that it would be nice of the (PACKAGE ONLY) in parenthesis was consistent in the names for the Leaders products. You can look at the example here where sometimes it's at the end and sometimes in the middle of the product name and they wonder can it be in the same spot so that when customers see it it flows easier?

https://cloud.pmmimediagroup.com/_/media-discovery-quote/review?id=27

JENNIFER BRINK

Resolved

Product Update/Close Date Change

Updated where we can... the difference of in the middle and at the end are because of the nature of the product. The lines with it at the end are product line items within a product used for non-package items (Print magazine is an example).

1443

09/21/22

WENDY SAWTELL

Naviga

Other

I know this problem was marked as resolved, but I'm still not seeing fractional options for the Leaders premium program (all 1/2 page and 1/3 page sizes need to be $0 and (Package only) included please

JENNIFER BRINK

Resolved

Won't Do

These are already there... you will only see them when adding the initial package.

1444

09/21/22

WENDY SAWTELL

Naviga

Need to move the date

I'm trying to change line 60315 from August to January but I get the error message attached. I'm assuming it's because there's $0 value, but we'll need to be able to edit dates within the LIP packages.

Quest

9579

JENNIFER BRINK

Resolved

Moving Date

I see Jan, May, Aug and Sept already... I think this one is good.

1445

09/21/22

LEO GUENTHER

Naviga

Rate Line Addition/Adjustment

tried to change the dates to April and June

got this notification. Second time this week with this plan. Mikayla submitted my first error

A-B-C

9572

60215 and 60217

JENNIFER BRINK

Resolved

Moving Date

Because the rate lines aren't visible, you can't move the date. I has to be done by an admin.

1446

09/22/22

Christine Smallwood

Other

Reporting Issue

comparing the 12 month analysis to my dashboard

Please note that I hit *refresh* prior to reporting this issue. The attachment shows the numbers after hitting *refresh*

Salesforce - total revenue numbers not matching in two views

Please see attached

please see attached

JENNIFER BRINK

Resolved

Won't Do

Hi Christine! This is something that should start with the Salesforce Form. I moved it for you:
https://pmmimediagroup.atlassian.net/servicedesk/customer/portal/9/SS-8?created=true

1447

09/22/22

Christine Smallwood

Naviga

Rate Line Addition/Adjustment

Please adjust to the 10% PMMI Member Discount on each placement; Please adjust the Full Page Ads as follows: Inside Front Cover, Even Cycle (3 ads only and remaining three placed by other division) months: February + April + June 2023; rate = $7,300 net (less 10%) = $6,570 net each

Jenn, please call me with any questions: 678-618-1949; if you'd like me to calculate each price, happy to do so. Hoping you may finalize this today.

Klockner-Pentaplast Pharma, Health & Protection and Durables

Naviga #9584

All

WENDY SAWTELL

JENNIFER BRINK

Resolved

Billing

Done

1448

09/22/22

Christine Smallwood

Naviga

Need to move the date

Please change the dates for the Full Page Ad placements as follows: February, April, June 2023

Jenn, I submitted another request this morning for price adjustments for this same campaign; please disregard b/c Wendy helped me.

Klockner-Pentaplast Pharma, Health & Protection and Durables

9584

Full Page Ads

JENNIFER BRINK

Resolved

Won't Do

Wendy helped.

1449

09/22/22

Christine Smallwood

Naviga

Reporting Issue

Please see attachment - the total amount of the campaign is incorrect $238k

KP FIlms 9584

9584

total Gross/Net amount of proposal

JENNIFER BRINK

Resolved

System Bug

Re-built the plan and numbers now match. Wendy will need to make any further price adjustments

1450

09/22/22

Christine Smallwood

Naviga

Need to move the date

Please change dates for full page ads to IFC ads in August, October, March Directory

Please note that campaigns 9584 and 9585 constitute the EVEN CYCLE Inside Front Covers - please be sure both campaigns reflect that special position.

Klockner Pentaplast, Food Packaging

9585

60405-06-07

JENNIFER BRINK

Resolved

Moving Date

Need Clarification on what march directory means. Wendy will need to make any further price adjustments

1451

09/22/22

Christine Smallwood

Naviga

Rate Line Addition/Adjustment

Inside Front Cover, Even Cycle (3 ads only and remaining three placed by other division) months: August + October + March Directory 2023; rate = $7,300 net (less 10%) = $6,570 net each

KP FIlms, Food Packaging

Naviga #9585

Full Page Ads converted to Inside Front Covers

WENDY SAWTELL

JENNIFER BRINK

Resolved

Moving Date

Wendy will need to do any further price adjustments

1452

09/22/22

Kurt Belisle

Leadworks

Leadworks Issue

Data isn't loading in the content engagement report

see attached screen shot. Data isn't loading.

Inductive Automation

JENNIFER BRINK

Resolved

System Bug

Base is currently working on this issue. There is a ticket open and I have been nudging it along.

1453

09/22/22

Sharon Enochs

Naviga

Other

N/A

For Syndicated content package, tier 2, when I try to create the lines, I get this message (screen shot). I have gotten this before, so it's not isolated to this order, there is an issue with this package. I believe it happens in tier 1 SC as well. Please reply to Sharon Enochs, not Reed

ServiceNow

9514

Zanzy Begoun

Resolved

System Configuration Error

package still had old syndicated native product

1454

09/23/22

MaryAnn Coyle

Leadworks

Notification Issue

Not a super big deal, but I haven't received any notification from Adbuilder when my clients approve their second look

SL advertisers

JENNIFER BRINK

Resolved

System Configuration Error

https://pmmimediagroup.atlassian.net/browse/LW-962

1455

09/23/22

Bea Greany

Naviga

Rate Line Addition/Adjustment

house ad deleted at request of Rich Skibinski then re-added at request of Tina Warren. Price needs to be zeroed.

https://pmg.navigahub.com/ew/pmg/ad/campaign_lines?ID=7365

PMMI

7365

60494

JENNIFER BRINK

Resolved

Billing

Done!

1456

09/24/22

WENDY SAWTELL

Naviga

Other

IDT is buying page 5 in PW on the even cycle. Based on Nov/Dec being combined, even month position advertisers will get the same spot in the Buyers Guide (polybagged in March. Can Buyers Guide be added to Naviga? We will have the three covers and only sell full-page ads. Rates are the same as regular PW issues. There will also be a corner cut but not sure if you want to add it or if CS needs to ask for a custom product to be added. When this is added to EPI's plan, I want to make sure that the March ad is removed so no confusion. Thanks..

EPI Labelers

9597

Zanzy Begoun

Resolved

Product Update/Close Date Change

Done

1457

09/27/22

Christine Smallwood

Other

Reporting Issue

Attempting to run accurate revenue report in Salesforce for Emerging Brands Summit Sponsorship/Media Sales

Please add accurate rep and revenue number in these two reports: https://pmmidotorg.lightning.force.com/lightning/r/Report/00O8W0000075toxUAA/view?queryScope=userFolders and https://pmmidotorg.lightning.force.com/lightning/r/Report/00O8W0000075toOUAQ/view?queryScope=userFolders

All Emerging Brands Sponsors

Andy Lomasky

Resolved

Feature Request

This is in Andy's system so closing it out here.

https://pmmimediagroup.atlassian.net/servicedesk/customer/portal/9/SS-10

1458

09/27/22

Christine Smallwood

Naviga

Other

Audience data entered has disappeared three times, i.e., I've had to reenter it three times. Any ideas?

Jenn, please note, if you enter and/or re-enter a contract for me, please see out the audience data prior to cancelling line-items since I often add the audience data myself and it disappears if you delete/removethe line item.

Klockner-Pentaplast Pharma, Health & Protection and Durables

9584

all

JENNIFER BRINK

Resolved

Question

I see the data sticking...

1459

09/28/22

Reed Simonsis

Naviga

Need to move the date

Cannot change date due to pricing

please move to 11/29, Thank!

honeywell

8079

50357

JENNIFER BRINK

Resolved

Moving Date

1460

09/28/22

Reed Simonsis

Naviga

Need to move the date

Cannot change date due to pricing

please move to 10/18, thanks!

puls power supplies

9528

59971

JENNIFER BRINK

Resolved

Moving Date

1461

09/29/22

Reed Simonsis

Naviga

Need to move the date

Cannot change date due to pricing

Have no received materials until 2 days ago. Please move the facebook and pan native ads into October. Thanks!

ServiceNow

9514

5,999,759,998.00

JENNIFER BRINK

Resolved

Moving Date

Moved the Native to November (Oct 1 is saturday and will make it hard to move the date again. Moved FB to end of Oct.

1462

09/29/22

Brian Gronowski

Naviga

Rate Line Addition/Adjustment

System is not offering Member rate on PAN 3rd party ads

FoodSafe Drains

9612

60813

JENNIFER BRINK

Resolved

System Bug

The rate is adjusted.

1463

09/29/22

PATRICK YOUNG

Other

The price for PFW PAN Targeted Branding Campaign in MDT should be changed to $35 CPM it looks like the 2023 is $32 CPM

See above

Zanzy Begoun

Resolved

Not an error

1464

09/29/22

Christine Smallwood

Naviga

Other

Just want to be sure there is no problem with the fact that the Ad Type says PACK EXPO for these two products (see attachments)

Sidel

9441

EXPO PACK PAN products: 60755 and 60756

JENNIFER BRINK

Resolved

Won't Do

Not an issue. It falls under the PACK EXPO brand In Naviga. That ad type is tied to revenue on the backend and accurate.

1465

09/30/22

ELIZABETH TIERNEY

Naviga

Product Issue

can't add "web sponsorship on 3rd party" for pack expo 2022 to the plan. getting attached error.

cremer

9615

JENNIFER BRINK

Resolved

Product Update/Close Date Change

The product has been added!

1466

10/05/22

Brian Gronowski

Naviga

Rate Line Addition/Adjustment

System still is not offering Member rate on PAN 3rd party ads. It will show member rate at the start but as soon as you add number of impressions it defaults back to non-member rate

Lubriplate

9627

60958

JENNIFER BRINK

Resolved

System Bug

I updated your campaign. I have a ticket open with Naviga to see why this keeps happening.

1467

10/05/22

Reed Simonsis

Naviga

Need to move the date

Price adjustment preventing change.

Please move date to 10/23. Thanks!

Honeywell

9603

60640

Zanzy Begoun

Resolved

Moving Date

1468

10/06/22

Stephanie Haag

Naviga

Other

trying to log into Naviga plan 9616 gives an error message and nothing is showing up when going to Campaign setup page.

https://pmg.navigahub.com/ew/pmg/ad/campaign_lines?ID=9616

Packr

9616

JENNIFER BRINK

Resolved

User Error - Sales Rep

1469

10/06/22

Christine Smallwood

Naviga

Rate Line Addition/Adjustment

is it me, or has this pricing been swapped, i.e., General should be more expensive than Targeted?

see attached-I have no idea if this is the correct form to fill out. Can never remember which form is for what.

General-AW LinkedIn Pricing

AWLINM23

WENDY SAWTELL

Zanzy Begoun

Resolved

System Configuration Error

I've updated the pricing to reflect the other brands (3,500 targeted and 7,000 general)

1470

10/06/22

Bea Greany

Other

SF/Naviga/LeadWorks alignment: Körber SF account, https://pmmidotorg.lightning.force.com/lightning/r/Account/0011I00000aPfa9QAC/view contains link to a non-existent LeadWorks advertiser.

Körber LeadWorks advertiser is: https://cloud.pmmimediagroup.com/advertiser/view/id/322

Körber

N?A

JENNIFER BRINK

Resolved

System Configuration Error

Everything should be properly mapped now.

1471

10/06/22

PATRICK YOUNG

Leadworks

Leadworks Issue

I'm getting the attached screen shot when trying the access the Converge feature LW for Charles Ross, Fristam and Air Products.

Same as above.

Charles Ross

JENNIFER BRINK

Resolved

System Bug

Doug fixed the issue

asked Patrick some follow up questions... waiting on responses

1472

10/07/22

Courtney Nichols

Naviga

Rate Line Addition/Adjustment

Hi Jenn, the price of this FB campaign should be adjusted o $500 per the agreement between PEY and Wendy as part of ESI's custom NL package. I know I have the ability to change the price, but I'm not sure if I should in this case or if you need to get permission again from Wendy. Let me know - thank you.

ESI Group USA

7037

61002

JENNIFER BRINK

Resolved

Product Update/Close Date Change

Done

1473

10/07/22

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

I'd like to zero out this line item. Thanks!

PMMI

9636

JENNIFER BRINK

Resolved

Billing

1474

10/07/22

Reed Simonsis

Naviga

Need to move the date

Price change preventing move.

Need date moved to 10/27 as final confirmation of tech minute changes not approved in time. Thanks,

NSK

7968

48793

JENNIFER BRINK

Resolved

Moving Date

Done

1475

10/10/22

MaryAnn Coyle

Leadworks

Other

Tried to access clients' Second Looks in both Firefox and Chrome and security warning pops up that the cerificate is expired/invalid: NET::ERR_CERT_DATE_INVALID

Second Look Adbuilder

JENNIFER BRINK

Resolved

Won't Do

Glitch in the matrix! it resolved itself

1476

10/11/22

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

I'd like to zero out this line item. Thanks!

PMMI

9652

JENNIFER BRINK

Resolved

Billing

Done

1477

10/12/22

WENDY SAWTELL

Naviga

Other

Trying to upload an attachment (IO) to both of these plans but when I click on select file, nothing happens and unable to select the file.

Eastey & AFM

9662 and 9663

MaryAnn Coyle

Resolved

Won't Do

MaryAnn loaded them

1478

10/13/22

Roxsy Mangiante

Naviga

SalesForce/Naviga sync

I can't create a new proposal in Naviga

Order contact is not showing up.

IPISA

N/A

JENNIFER BRINK

Resolved

User Error - Sales Rep

Didn't force sync contact

1479

10/13/22

Brian Gronowski

Naviga

Rate Line Addition/Adjustment

Not factoring in Member rate for PAN ads

Urschel

9671

JENNIFER BRINK

Resolved

System Bug

there is something being added to the line by naviga and it is voiding the discount. I have submitted a ticket to hopefully resolve the issue. In the meantime, your plan is fixed.

1480

10/13/22

Reed Simonsis

Naviga

Need to move the date

Price change preventing move.

Please move to sometime in December.Thank!

OPC Foundation

8243

51982

Courtney Nichols

Resolved

Moving Date

done

1481

10/15/22

WENDY SAWTELL

Naviga

Other

Trying to update to member pricing (9K) but I get an error message. I think this is an issue with all package pricing if I'm not mistaken. See attached pic. Thanks.

Beckhoff Mexico

9675

JENNIFER BRINK

Resolved

Billing

Resolved! I added the discount.

1482

10/19/22

Kurt Belisle

Naviga

Product Issue

the product isn't showing up under packages

Allied

9690

Trying to add 2023 tier 2 syndicated contetn

JENNIFER BRINK

Resolved

Product Update/Close Date Change

The packages should be available now.

1483

10/19/22

Reed Simonsis

Naviga

Need to move the date

Price adjustment preventing change.

Need to move to 11/8 as materials are not ready due to additional edits. Thanks!

NSK

7968

48793

JENNIFER BRINK

Resolved

Moving Date

Done

1484

10/20/22

Roxsy Mangiante

Other

I need to change the name of the company

The client requested to update company's name to Beckhoff Automation SA de CV

Beckhoff Automation Mexico

JENNIFER BRINK

Resolved

Question

Name was updated by Paul

1485

10/20/22

Courtney Nichols

BASE/Websites

Other

Hi Jenn, can you reset my Base password when you have a chance? It won't accept my login this morning.

JENNIFER BRINK

Resolved

Question

Done

1486

10/20/22

WENDY SAWTELL

Naviga

Other

I know someone is adding the 201 video series products to Naviga so wanted to let you know I just sold a couple topics under Coding, Labeling & Printing, so I'd love if that one can be added next so I can secure their spots. They want printer applicators and pressure sensitive

Thanks!

ID Technology

9692

JENNIFER BRINK

Resolved

Product Update/Close Date Change

This 201 is now there.

1487

10/20/22

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

I'd like to zero out this house order. thanks!

Done

PMMI

9695

JENNIFER BRINK

Resolved

Billing

1488

10/21/22

WENDY SAWTELL

Naviga

Other

Thanks for adding 201s, but still not able to add product. Getting error message attached below. Can you also re-name the one book Coding, Labeling and Printing and make sure the others are the same as we have in the hub? Thanks.

ID Technology

9692

JENNIFER BRINK

Resolved

System Configuration Error

Completely my fault! I used a position twice and just happened to be your 2 lines. I fixed it and added them to your plan.

1489

10/21/22

WENDY SAWTELL

Naviga

Other

ID Technology approved their 201 topics and wondering how long it will take Naviga to remove those items from the available list to purchase. I just went in and am able to buy the categories they purchased and that could cause some major problems.

These will function like eblasts... so they will pull from inventory when the plan is moved to R1. the rate line will still show.

ID Technology

JENNIFER BRINK

Resolved

Question

1490

10/21/22

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

I'd like to zero out this house order. thanks!

Done

PMMI

9699

JENNIFER BRINK

Resolved

Billing

1491

10/24/22

Bea Greany

Naviga

Need to move the date

cannot move NSK AW Technology Minute send date due to price adjustment

New date should be Nov 8.

NSK

7968

48793

JENNIFER BRINK

Resolved

Moving Date

Done

1492

10/25/22

Mikayala Delson

Leadworks

Leadworks Issue

I'm trying to find this user's credentials in LW, but her name is not appearing. I checked SF and her name is there. Do I have to create a LW account for her? User: Kirtley, Renea <Renea.Kirtley@camfil.com>

Camfil

JENNIFER BRINK

Resolved

User Error - Sales Rep

Done - Rep should have pushed them as a material contact.

1493

10/27/22

Courtney Nichols

Naviga

Billing Issues

Jenn, can you please zero this out - it's a make-good that Kelly approved. Thank you.

Hitachi

8658

61058

JENNIFER BRINK

Resolved

Make Good

Done!

1494

10/27/22

Reed Simonsis

Naviga

Need to move the date

Price adjustment preventing change.

Please move this send to sometime late november. Got no response from client again... shocker. Thanks!

Wago

9122

56810

JENNIFER BRINK

Resolved

Moving Date

done - moved to 11/30

1495

10/27/22

Reed Simonsis

Naviga

Need to move the date

Price adjustment preventing change.

Please move to December 1st for billing purposes. Thanks,

Honeywell

9603

60640

JENNIFER BRINK

Resolved

Moving Date

1496

10/28/22

MaryAnn Coyle

Naviga

Product Issue

Wendy is looking for 2023 Labeling Playbook in Naviga

Sleeve Seal

9714

JENNIFER BRINK

Resolved

Won't Do

Playbooks have not been decided 2023 yet... once those are ready we will load to naviga.

1497

10/31/22

Bea Greany

Naviga

Need to move the date

Please change "PW - Banner Ads on PW.com" End Date to 10/31/2022.

Per Lauren Staley, PW Bagging, Pouching, Wrapping Playbook has finished and campaigns should be ended ASAP.

PMMI Media Group

8604

57140

JENNIFER BRINK

Resolved

Moving Date

done

1498

10/31/22

Reed Simonsis

Naviga

Rate Line Addition/Adjustment

Cannot make price adjustments

Please enter this order at a value of $5,500 and Janet will apply the credit on the account.

EPLAN

9676

61453

JENNIFER BRINK

Resolved

User Error - Sales Rep

Adjusted

1499

10/31/22

Bea Greany

Naviga

Need to move the date

Per Lauren Staley FAQ: Cybersecurity goal has been reached and campaigns should be ended ASAP.

Anastasia emailed that she deactivated the aw.com campaign , but I want the Naviga campaign End Date to match. Please change "AW - Banner Ads on AW.com" End Date to 10/31/2022.

PMMI Media Group

9324

58684

JENNIFER BRINK

Resolved

Moving Date

done

1500

11/01/22

Bea Greany

Naviga

Need to move the date

Mundo Conveying, Feeding, and Handling Playbook finished its run 9/1/22.

Please adjust End Date for MUNDO - Banner Ads on MUNDO.com campaign.

PMMI Media Group

9173

57123

JENNIFER BRINK

Resolved

Moving Date

I moved the end date to 10/31... since there is billing attached I can't move it back any further.

1501

11/01/22

Roxsy Mangiante

Naviga

Missing a date/Need a date

Game Plan and Second Look show no inventory

BOIX Machinery

9629

JENNIFER BRINK

Resolved

User Error - Sales Rep

Hi Roxsy... I see the dates for both Game Plan and Second look. Are you looking for the PELV inventory Doc?

1502

11/01/22

ELIZABETH TIERNEY

Leadworks

Leadworks Issue

I've had a problem with Pregis and Sharp in Leadworks for years and no one seems to be able to help. Pregis is in Leadworks and so is Sharp Packaging Systems. Sharp was purchased by Pregis in 2018. Sharp is now a Pregis produch line, but for whatever reason, we haven't been able to get the accounts merged in Leadworks. Even though pregis is the customer, all the reporting is under Sharp, no pregis. How do we get these accounts merged in leadworks under Pregis so they can see everything in one place? Thanks!

Pregis/Sharp Packaging Systems

JENNIFER BRINK

Resolved

Won't Do

This is with Andy's team. There isn't much we can do without the merger in salesforce.

1503

11/01/22

Brian Gronowski

Naviga

Other

I'm not seeing the EBS billing in my Naviga report

https://pmmidotorg.lightning.force.com/lightning/r/Opportunity/0068W00000Uja8nQAB/view

JENNIFER BRINK

Resolved

Question

Sent an email showing Brian where this revenue lives.

1504

11/01/22

Reed Simonsis

Naviga

Need to move the date

cannot change due to pricing

Please swap these 2 line item dates. 11/13-12/1, connected with jenn on this matter.

Copia/Honeywell

92,169,603.00

5,727,960,640.00

JENNIFER BRINK

Resolved

Moving Date

Done

1505

11/01/22

MaryAnn Coyle

Naviga

Billing Issues

Wendy placed our price (5197.50) into this order but she should have placed the price as 5080.56 per their PO. Both she and I missed this and they are contesting that item in thri Invoice7330. Is this something Janet handles on her end?

Anritsu

8669

55800

JENNIFER BRINK

Resolved

Billing

I added a credit line of 116.94. Janet should be able to apply it to the invoice

1506

11/01/22

Roxsy Mangiante

Naviga

Missing a date/Need a date

I need dates for two webinars: March 22nd and August 16th.

TNA North America

9726

JENNIFER BRINK

Resolved

Product Update/Close Date Change

Dates were added

1507

11/02/22

Lara Krieger

Naviga

Other

Looked at Jan print view and these two clients are not pushing to Send my Ad

Lenze America and MRP Solutions

9735 and 9644

61929.1 and 61105.1

JENNIFER BRINK

Resolved

Not an error

I see MRP in there (it just doesn't say Mold Rite). I forced Lenze over but since it was signed via the portal, it was waiting on Reed to push it to R2 to move to SMA

1508

11/02/22

WENDY SAWTELL

Naviga

Missing a date/Need a date

I'm unable to add the CP+M Annual Resource Guide to their plan because a line item with date is missing and when I try to add it, it doesn't work. It should be in the December issue. Thanks.

Nercon

9736

JENNIFER BRINK

Resolved

System Configuration Error

This is fixed. You should see a date now.

1509

11/02/22

WENDY SAWTELL

Naviga

Other

Sorry if I'm just not seeing this, but I can't seem to add fractional ads to a leaders package at no charge. For example, Nercon wants to but premium and include six 1/3 vertical ads. Only option I find includes the price, so I manually updated to zero dollars. Please add for all sizes or let me know where to find in Naviga. Thanks.

JENNIFER BRINK

Resolved

Question

We are working on a way to make those available to the reps without releasing the ratelines. Additonal packages were added to account for the different sizes.

1510

11/02/22

WENDY SAWTELL

Naviga

Other

Can someone add PAN direct mail for 2023 please? Thanks.

JENNIFER BRINK

Resolved

User Error - Sales Rep

The Targeted Direct Mail should be there for 2023. They are now brand specific not one general PAN product.

1511

11/03/22

Brian Gronowski

Naviga

Rate Line Addition/Adjustment

Not factoring in Member rate for PAN ads

Paxton ITW

9665

62261

JENNIFER BRINK

Resolved

System Bug

This was fixed... there is a ticket in with Naviga.

1512

11/03/22

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

I'd like to zero out this line item. Thanks!

PMMI

9747

JENNIFER BRINK

Resolved

Billing

Done

1513

11/04/22

MaryAnn Coyle

Leadworks

Notification Issue

My client Linda Anderson and myself just received about 10 notification about her Second Look approval. See screenshot.

Aagard

JENNIFER BRINK

Resolved

System Bug

These were kicked out when working on notification in Media Planner.

1514

11/04/22

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

This is a re-run of an eblast due to an error on our end and approved by Wendy and Leo. Can you please zero out this item? Thanks!

Multi-Conveyor

9758

62295

JENNIFER BRINK

Resolved

Make Good

Wendy adjusted.

1515

11/04/22

Courtney Nichols

Naviga

Custom Product Request

Just remembered I should put this request in the form, not email. See attached for details

ESI Group

9755

JENNIFER BRINK

Resolved

Custom Product

Emma created products needed and updated plan

1516

11/07/22

Bea Greany

Leadworks

Leadworks Issue

AAG changed eblast template from PW Product Update TO PW Supplied HTML. Madysen created a new LeadWorks campaign rather than changing the template in the Naviga-generated campaign.

Please move Naviga campaign ID 9711 and Line item ID 61700 from LW campaign 40525 to LW campaign 40449. Delete LW campaign 40525.

AAG 5007

#40449 (PW Supplied 11/11/2022) and #40525 (PW Product Update 11/11/2022)

JENNIFER BRINK

Resolved

User Error - CST

Moved.

1517

11/07/22

Reed Simonsis

Naviga

Need to move the date

Cannot change date due to pricing

Please move date to 11/16 for final move if no approval. Thanks!

NSK

7968

45793

JENNIFER BRINK

Resolved

Moving Date

1518

11/08/22

Bea Greany

Naviga

Need to move the date

PW Nov print and PW Dec print will be combined into a single issue in 2023. PW New Issue Alert product needs to be updated to reflect this.

Currently, Naviga published dates for PW New Issue Alert NL include Nov 17 and Dec 15. These dates need to be removed and Dec 1 needs to be added. (I've blocked 2 PW eblast positions on Dec 1 to allow for a Dec 1 PW NIA). I cannot remove the existing Nov & Dec published dates because advertisers are booked into each date. Robatech campaign 9397; Reynolds Co. campaign 9643; Lubriplate Lubricants campaign 9634.

PMMI Media Group

JENNIFER BRINK

Resolved

Moving Date

Done

1519

11/08/22

Bea Greany

Naviga

Billing Issues

all line items should be $0

PMMI Media Group

9498

JENNIFER BRINK

Resolved

Billing

Done

1520

11/08/22

Bea Greany

Naviga

Billing Issues

all line items should be $0.

PMMI Media Group

9385

JENNIFER BRINK

Resolved

Billing

Done

1521

11/08/22

ELIZABETH TIERNEY

Other

Product Issue

I'm trying to add a 201 video to a media discovery tool plan and I'm getting an error. see attached screenshot.

all packaging machinery

JENNIFER BRINK

Resolved

System Configuration Error

Yevgeny was able to fix the issue.

Waiting on Y's feedback

1522

11/09/22

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

I'd like to zero out this line item. Thanks!

PMMI

9794

JENNIFER BRINK

Resolved

Billing

Done

1523

11/09/22

WENDY SAWTELL

Naviga

Custom Product Request

Please add as many retargeted impressions we have for case packing/cartoning. Depending on how many we have I might reduce some of the PW impressions, unless you tell me I need to do so either way (be honest with me...it is what it is).

Delkor

9799

JENNIFER BRINK

Resolved

Custom Product

Added and plan is already confirmed :)

With Jen K for pricing

1524

11/09/22

WENDY SAWTELL

MDT (WENDY USE ONLY)

Other

Not a big issue, but the links to the 101s & 201s do not connect to the correct pages in the hub. Thanks.

Aagard

Emma Satchell

Resolved

System Configuration Error

This has been completed.

1525

11/10/22

Bea Greany

Naviga

Need to move the date

Monique Scott requested an extension of the OEM flexi ad banner campaign, 2023 PELV Exhibit Sales. We need to extend the End Date to Jan 6, 2023

PMMI

9270

58473

JENNIFER BRINK

Resolved

Moving Date

Done! I moved it out in GAM too

1526

11/10/22

WENDY SAWTELL

Other

I don't have access/permissions to open the Inventory smartsheet for 101 videos on the Hub under the sales info tab. See pic below.

JENNIFER BRINK

Resolved

Question

I gave access to you, Jake, Leo, Patrick, daniel and liz. Brain and Christine were already there.... does anyone else need it?

1527

11/10/22

Courtney Nichols

Naviga

Need to move the date

Hi Jenn, can you move this date to 12/2? If I re-enter the product I still need to have you change the price to $2100, so if you can just move the date that would be great. Thank you

Inductive Automation

8204

51841

JENNIFER BRINK

Resolved

Moving Date

1528

11/10/22

WENDY SAWTELL

MDT (WENDY USE ONLY)

Other

Some items still show up in MDT even though they are turned off in Naviga...couple examples would be a few playbooks and the women in packaging product.

JENNIFER BRINK

Resolved

System Configuration Error

Playbooks should be removed with the next update Women in packaging was added back.

1529

11/14/22

Reed Simonsis

Send My Ad

Other

Double checked order had production contacts and was QC'd

Lara mentioned this order did not flow into send my ad. Thanks!

Schenck

9761

JENNIFER BRINK

Resolved

System Configuration Error

This has been fixed! The profiles now live in SMA.

Need to send this to Naviga. PFW's leaders program isn't pushing

1530

11/14/22

Mikayala Delson

Leadworks

Template Issue

For some reason this 11/3 newsletter is not showing up in Brian's view but i see it in mine. Is there a reason why he's unable to see it in Leadworks? See screenshot attached

Cleveland Gear

9283

58525.2

JENNIFER BRINK

Resolved

Question

It isn't showing for brian because there weren't any leads generated. Reps and clients can't see campaigns with 0 leads.

1531

11/15/22

WENDY SAWTELL

Naviga

Other

Clicked to generate a proposal and got an error message (see attached)

Nercon

9736

JENNIFER BRINK

Resolved

System Bug

Seems like the connection timed out. Wendy was able to move forward.

1532

11/15/22

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

This is a make good eblast that Brian would like to re-run. Can we zero out this order? thanks

Cleveland Gear

9834

63111

JENNIFER BRINK

Resolved

Make Good

Done

1533

11/15/22

WENDY SAWTELL

MDT (WENDY USE ONLY)

Other

Hey- Technology Minute link sends to eBlasts page in Hub and should direct to Tech Minute page. https://hub.pmmimediagroup.com/technology-minute/?brand=7-9898d682a1-bxx7v9

Emma Satchell

Resolved

System Configuration Error

This has been completed

1534

11/16/22

Jake Brock

Naviga

Rate Line Addition/Adjustment

n/a

This client running 1/2 page or larger in all three CMP issues, profile in annual resource guide should be free in that case. Just need a price override on that line item to $0.

Romark Logistics

9835

63148

WENDY SAWTELL

JENNIFER BRINK

Resolved

Custom Product

Wendy took care of this one.

1535

11/16/22

Bea Greany

Naviga

Other

Naviga is not working for me

This is Mariia Druziuk. I used Bea’s name because I couldn’t find mine.

ALL

JENNIFER BRINK

Resolved

Won't Do

Mariia was able to get in

1536

11/17/22

Reed Simonsis

Naviga

Billing Issues

cannot change price

Please zero out items as this is an approved make good order. Thanks!

copia

9787

6,253,562,536.00

JENNIFER BRINK

Resolved

Billing

Done

1537

11/17/22

Courtney Nichols

Naviga

Rate Line Addition/Adjustment

Good morning, Jenn, can you please adjust the 11/18 PFW FB price to match the others @ $2100 (22% discount). I added the line for PFW and removed the AW FB since it's a PFW project they are promoting. LMK if you have any questions. Thank you.

Inductive Automation

8204

63213

JENNIFER BRINK

Resolved

Billing

Done

1538

11/17/22

Bea Greany

Leadworks

Leadworks Issue

Email preview links in the Upcoming Issues dashboard are broken. I've checked multiple campaigns. This is not affecting individual campaigns. I can open a campaign to enter ad materials.

Screenshot of error message is attached. This affects the link provided to copy writers for SL/PH requests and also affects production's ability to copy the HTML for Omeda production.

all

N/A

JENNIFER BRINK

Resolved

System Bug

fixed!

https://pmmimediagroup.atlassian.net/browse/LW-985

1539

11/18/22

WENDY SAWTELL

MDT (WENDY USE ONLY)

Other

Can a column be added that indicates the total dollar amount on each plan? For example, If I'm looking at the attached pic I'd like to know how much Lee is putting in each proposal at a glance. Thanks.

JENNIFER BRINK

Resolved

Feature Request

The Price column is now live :) https://cloud.pmmimediagroup.com/_/media-discovery-quote

1540

11/21/22

Courtney Nichols

Naviga

Need to move the date

please move July to August - thank you.

WLS

9764

62343

JENNIFER BRINK

Resolved

Moving Date

1541

11/21/22

MaryAnn Coyle

Naviga

Product Issue

Leo is trying to add PW LIP Pro to order and gets the attached error. Not sure if it has to do with him chaging print date to April?

A-B-C

9572

JENNIFER BRINK

Resolved

System Configuration Error

The package has been added successfully

1542

11/22/22

LEO GUENTHER

Naviga

Billing Issues

I picked January on the plan and it shows up as Feb.

The two free print issues should be January and August

Mettler Toledo

9871

73736

JENNIFER BRINK

Resolved

User Error - Sales Rep

The start date of the campaign was 1/2/2023, so the Jan print issue didn't show/stick. I updated the start and moved the feb ad to Jan.

1543

11/22/22

WENDY SAWTELL

MDT (WENDY USE ONLY)

Other

The new Leaders packages are not "working" in MDT. It seems that we need to add three installments for each program, but not all installments showing up. See screenshot. Thanks.

JENNIFER BRINK

Resolved

UI Clarity

Emma posted the how to in chatter. This isn't an error, just a miscommunication on our part.

1544

11/22/22

LEO GUENTHER

Naviga

Notification Issue

Tried to Add Premium with 1/2 horizontal and got error

Tried to make 1/2 page ads Jan, april, aug and noiv

Kaufman

9872

JENNIFER BRINK

Resolved

System Bug

There is a bug in Naviga blocking the reps from adding the packages to the plans. I have filed a ticket and put a workaround in place. Reps should be able to add these plans now.

1545

11/22/22

BASE/Websites

Base/Website Issue

Bad text wrap on image in article.

This is a limitation of the new skin. Base sent over some tips on how to avoid the issue. Jen K and I also gave the recommendation to avoid an image in between those 2 ad slots if possible.

Fuseneo

URL: https://www.packworld.com/design/package-design/article/22565299/buzzworthy-spray-closures-go-viral-for-pepsicos-tropicana

Base # 22565299

JENNIFER BRINK

Resolved

Not an error

https://trello.com/c/eUoZUxuz/500-weird-text-wrapping-around-an-image

1546

11/23/22

WENDY SAWTELL

Naviga

Other

Finalized 2023 plan for Aagard and wanted to point out a few things. 1. There are two forms asking for the same info...the LIP categories form is under installment #1 and #2. We only need one. 2. Unable to add dates to the four LinkedIn posts included with Leaders...would be helpful if we could just add the four months they are thinking so there's a reminder for CSM. 3. Therre are four forms for the free LinkedIn posts asking for categories but these are not category based and organic posts on PW's LinkedIn page so they can be removed. There are no forms to provide the mini-directory categories. I put LinkedIn and mini-directory categories in the notes for now. Thanks.

9875- Aagard

Emma Satchell

Resolved

Feature Request

This is resolved by using the form I created, if that doesn't work, let me know and we can work on additional solutions. - Emma Satchell

1547

11/23/22

WENDY SAWTELL

Naviga

Other

One of the installments for LIP is $5999.99 and the other two are 6k. Can you update so all three are 6k?

Thanks!

JENNIFER BRINK

Resolved

Won't Do

We can price adjust the 5999.99 installment on a case by case basis, but the reason for the wonky price is how Naivga does math.

1548

11/28/22

Brian Gronowski

Naviga

Custom Product Request

need to add 6x cover tip ad and rate $9200 call to discuss

vdg

9882

JENNIFER BRINK

Resolved

Custom Product

Rateline added

1549

11/28/22

MaryAnn Coyle

Naviga

Need to move the date

Am I able to move this to 12/2? It's part of a package.

Squid Ink

7644

46369

JENNIFER BRINK

Resolved

Moving Date

Done - I had to create a new line item... since this is flexible the line is locked as soon as date passes.I moved it to 12/9 to give you more time in the system. If you do want it 12/2 I can move it when you have materials.

1550

11/28/22

PATRICK YOUNG

Naviga

Other

I'm getting an error message when trying to enter a PW 1/2 H Premium Package. See attached screenshot

I need to create a media plan for mk North America for a PW LIP 1/2 page H premium package. The

mk North America

Opp # 9841

JENNIFER BRINK

Resolved

System Bug

There is a bug in Naviga blocking the reps from adding the packages to the plans. I have filed a ticket and put a workaround in place. Reps should be able to add these plans now.

1551

11/28/22

LEO GUENTHER

Naviga

Notification Issue

Tried to save the plan with my 4 print ad dates and got the error warning.

I have a call with CAMA in one hour

CAMA

9877

Leaders Premium 1/2 page vert

JENNIFER BRINK

Resolved

System Bug

There is a bug in Naviga blocking the reps from adding the packages to the plans. I have filed a ticket and put a workaround in place. Reps should be able to add these plans now.

1552

11/28/22

Lee Ashcroft

Naviga

Other

Husky's IO needs to be addressed to their legal name...can someone change it for me? Here's what it should say. The IO will need to be addressed to legal name Husky Injection Molding Systems Ltd. Please re-send me the final . Thanks! Sarah

Husky

9881

JENNIFER BRINK

Resolved

Won't Do

This request need to start in Salesforce. I will file the ticket with Paul Shraga for you! the change was made.

https://pmmimediagroup.atlassian.net/servicedesk/customer/portal/9/SS-22

1553

11/29/22

Reed Simonsis

Naviga

Need to move the date

Please movve into next month

Please move into december.

Service Now

9514

60819

JENNIFER BRINK

Resolved

Moving Date

1554

11/29/22

Reed Simonsis

Naviga

Need to move the date

Most likely will be cancelled as it has been move all year.

Please move into next year sometime. Idk who will make the decision what will happen wit this campaign.

wago

7988

49094

JENNIFER BRINK

Resolved

Moving Date

Moved to December 23rd.

1555

11/29/22

Reed Simonsis

Naviga

Need to move the date

No content submission, need new date

Please change to late december. Thanks,

Service Now

8828

59783

JENNIFER BRINK

Resolved

Moving Date

Moved to 12/16. Needed to make a new line item because this is a flexible campaign and the date was locked on the OG line.

1556

11/29/22

Reed Simonsis

Naviga

Need to move the date

Cannot change date due to pricing

Please move facebook to December 16th. Thanks,

schneider electric

9060

56555

JENNIFER BRINK

Resolved

Moving Date

1557

11/29/22

Bea Greany

Leadworks

Leadworks Issue

The advertiser LeadWorks campaign for 12/2/2022 HCP Quick Hits NL is missing/does not exist

Naviga campaign ID 9698; line ID 61600

MHI - Maruho Hatsujyo Innovations

LeadWorks campaign does not exist; Naviga campaign 9698

61600

JENNIFER BRINK

Resolved

System Bug

Doug is working on a fix for the problem, but i was able to find this campaign and fix the date.

1558

11/29/22

Christine Smallwood

Naviga

Billing Issues

Looks like Installments #1 and #3 are both scheduled for January 2023. This does not appear correct.

Please take a look at the date for Installment #2 and make sure all three installments are scheduled for the correct dates.

Packaging Distributors, Inc.

9893

64144 + 64145

JENNIFER BRINK

Resolved

User Error - Sales Rep

Updated

1559

11/29/22

Courtney Nichols

Other

Rate Line Addition/Adjustment

Jenn, I kind of made a mess of Weber's final FB/LI package. Can you help me fix it for November billing? In trying to move the dates to December without bugging you I deleted the FB portion and then realized the pricing would be off. It's a 5-15k audience. Sorry for the mess, let me know if you have any questions.

Weber

7623

56177 and 64101

JENNIFER BRINK

Resolved

Moving Date

Double check that what is did was right, but this is done.

1560

11/30/22

WENDY SAWTELL

Naviga

Other

won't let me approve Mundo eBlasts. says I need rate card

Husky

JENNIFER BRINK

Resolved

User Error - Sales Rep

I added the line. I couldn't replicate the issue, so please let me know if it happens again. Thanks!

1561

11/30/22

Mikayala Delson

Naviga

Need to move the date

Hi Jenn, I would like to move this PAN campaign to 12/1/2022-3/31/2023. Can you assist? I am receiving this error in the screenshot attached.

added new line and a production note for Ana.

Dennis Group

9138

56895

JENNIFER BRINK

Resolved

Moving Date

1562

12/01/22

Brian Gronowski

Naviga

Product Issue

please refer tp plan 8148 and items 51106 and 51108. need to recreat for pelv 2023

vdg

9919

JENNIFER BRINK

Resolved

Custom Product

Done!

1563

12/02/22

WENDY SAWTELL

MDT (WENDY USE ONLY)

Other

I'm not seeing the Lideres packages in MDT/can't figure out how to add them...Basic, pro and EXPO PACK

JENNIFER BRINK

Resolved

Won't Do

Wendy figured it out

1564

12/06/22

Brian Gronowski

Naviga

Other

cmp enewsletter dates not appearing available and all show up as test company

PSSI

9956

JENNIFER BRINK

Resolved

Won't Do

1565

12/06/22

Bea Greany

Leadworks

Leadworks Issue

I tried opening the Submit Materials tab to check the mail. But it doesn't open. It just loads. This tab does not work in all campaigns. I already logged out, but that didn't help.

This is Mariia Druziuk. I used Bea’s name because I couldn’t find mine.

ALL

JENNIFER BRINK

Resolved

System Bug

Yevgeny was able to fix the issue with ebuilder

1566

12/06/22

WENDY SAWTELL

Leadworks

Other

I noticed that there's no export button on Nita's converge/Scout page.

Nita Labeling

JENNIFER BRINK

Resolved

Not an error

The button only shows on Enhanced Advertisers. Nita is currently not an enhanced advertiser.

1567

12/08/22

PATRICK YOUNG

Naviga

SalesForce/Naviga sync

Please connect KSS to Naviga. I need to create/close a $15,000 order

See below error message

Koch Separation Solutions

JENNIFER BRINK

Resolved

User Error - Sales Rep

This has been pushed. The issue was the zip code... it was missing the leading 0.

1568

12/08/22

Mikayala Delson

Leadworks

Template Issue

Hey Jenn, when I try to generate a PDF proof for Second Look and GP ads, it is now generating. So If you click View Ad and generate proof, nothing happens: https://cloud.pmmimediagroup.com/gamePlanStats/view?aid=12&categoryId=408&eventId=13. I tried this in both dashboards and even looked up the advertiser manually in Leadworks,

Game Plan and Second Look

JENNIFER BRINK

Resolved

System Configuration Error

This is fixed... it does take A LONG time to come up, but it does generate eventually.

1569

12/08/22

Courtney Nichols

Naviga

Billing Contact not pulling through

tried to push it through with mac but it's not working

Messe

9845 9846

JENNIFER BRINK

Resolved

System Configuration Error

The contact type didn't push as it should have. I can't replicate it, but I was able to fix it.

1570

12/09/22

LEO GUENTHER

Naviga

Other

picked the dropdown, selected my 3 full page issues and it just goes back to the pick issues screen

About to quit and grab a BEER! I picked the other 3 items fine.

Texwrap

9494

Leaders Premium full pages

JENNIFER BRINK

Resolved

User Error - Sales Rep

Added the package to the plan using dates provided by Leo!

1571

12/09/22

LEO GUENTHER

Naviga

Notification Issue

tried check dates and got two different alerts

Tried to ad 3 video eBlasts 2/9, 7/13 and 10/26

Dorner

10015

eBlasts

JENNIFER BRINK

Resolved

Won't Do

Leo figured it out before I saw this ticket!

1572

12/12/22

Stephanie Haag

Leadworks

Leadworks Issue

The Start and End date are not showing up despite it being filled in in all the correct places. https://cloud.pmmimediagroup.com/_/audience-network?aid=490

Promach

JENNIFER BRINK

Resolved

System Bug

Doug fixed the error.

https://pmmimediagroup.atlassian.net/browse/LW-1006

With Doug

1573

12/13/22

Bea Greany

Naviga

Need to move the date

want to change HCP Focus send date #1 of 2 from Jan 4 to Jan 12. The resend will remain on Jan 18

Messe Dusseldorf Advertiser ID 101414

9845

63207

JENNIFER BRINK

Resolved

Moving Date

I moved the issue date to 1/12 and moved Messe into it.

1574

12/13/22

Christine Smallwood

Naviga

Need to move the date

Please move the currently scheduled September Print Ad (LIP) to August 2023. Please confirm.

This is simply an incorrect date selection on my part, learning that the PACK EXPO 2023 issue is August and not September.

Printpack

9382

59107

JENNIFER BRINK

Resolved

Moving Date

This is done :) And I thought the show issue was Sept too for a little while!

1575

12/13/22

Kelly Greeby

Naviga

Other

N/A

Can you please send an informer report to Trey and Claudia weekly that lists ALL the upcoming webinars we have on the books - only things that are sold not things in reserved or proposals -- thanks

N/A

JENNIFER BRINK

Resolved

Feature Request

I set up 2 reports. A weekly digest of all upcoming and a daily confirmed yesterday email that will only send if there is a sold webinar.

1576

12/14/22

Reed Simonsis

Naviga

Rate Line Addition/Adjustment

when the facebook was moved the pric was removed

updated

schneider electric

9232

57368

JENNIFER BRINK

Resolved

User Error - CST

1577

12/14/22

David Newcorn

Naviga

Other

N/A

Dave mentioned he had asked you for a report last week that was a report by leaders type. Basic, Premium and Pro - please include company name and how much they paid for it. We ALSO need a report that shows anyone that is running in Leaders that is NOT running in the January issue. Can you get to this this week please. Thx - K

N/A

JENNIFER BRINK

Resolved

Not an error

Sent the report... attached here for future reference

1578

12/14/22

Bea Greany

Leadworks

Leadworks Issue

submitted by Anastasia

1) Dec 14 PW Packaging Insights – Nita Labeling: PMMICD221206012 Omeda mailing created Dec 6 via Base API – Quality Check/Approval: Dec 9 2) Dec 15 AW Mitratech Supplied HTML: PMMICD221213003 – Omeda mailing created Dec 13 – Quality Check/Approval: Dec 13 3) Dec 16 AW PROFINEWS: PMMICD221208003 – Omeda mailing created Dec 8 – Quality Check/Approval: Dec 12 4) Dec 16 PW New Issue Alert – PAXTON: PMMICD221212011 – Omeda mailing created Dec 12 via Base API – Quality Check/Approval: Dec 14

multiple

36682, 42305, 37437, 37382

N/A

JENNIFER BRINK

Resolved

System Configuration Error

Doug fixed the issue and IDs are now sticking as they should

1579

12/14/22

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

I would like to zero out this house order. thanks!

PMMI

10065

JENNIFER BRINK

Resolved

Billing

Done

1580

12/14/22

Lara Krieger

Send My Ad

Product Issue

Not moving to Send my Ad- client sent materials

Messe Dusseldorf North America

JENNIFER BRINK

Resolved

Not an error

1581

12/15/22

Christine Smallwood

Naviga

SalesForce/Naviga sync

resolved

ITW Hartness

9633

resolved - it finally worked

JENNIFER BRINK

Resolved

Won't Do

Christine resolved her own issue

1582

12/15/22

Christine Smallwood

Naviga

SalesForce/Naviga sync

When I click on the proposal to open the Naviga proposal, it spins and does not open. Please see if you can kick into gear on your end. I'm in limbo.

ITW Hartness

9633

JENNIFER BRINK

Resolved

Won't Do

Christine resolved her own issue

1583

12/15/22

Stephanie Haag

Naviga

Rate Line Addition/Adjustment

The client wants to change their PW 1/2 page vertical ads to 1/2 island ads. https://pmg.navigahub.com/ew/pmg/ad/campaign_lines?ID=9552

Focke

JENNIFER BRINK

Resolved

Product Update/Close Date Change

Done

1584

12/15/22

WENDY SAWTELL

Naviga

Other

Tried changing the date to June 5th, but got the attached error message.

Columbia Machine

9917

67200

JENNIFER BRINK

Resolved

Moving Date

Done

1585

12/16/22

PATRICK YOUNG

Leadworks

Leadworks Issue

The Content Engagement Report is not appearing in LW for Assured Automation

See above

Assured Automation

JENNIFER BRINK

Resolved

User Error - CST

The needed IDs were entered and the data is now there.

1586

12/19/22

WENDY SAWTELL

Naviga

Other

There are a few straggler PAN items showing up under PAN Sales for 2023...can they be adjusted and put under the correct brand? See screenshot below. Thanks.

JENNIFER BRINK

Resolved

Product Update/Close Date Change

Yep... I am already in the middle of it. I am splitting the campaigns and making notes as I go :) - I think I got the rest of them... let me know if anything else pops up!

1587

12/19/22

Stephanie Haag

Naviga

Rate Line Addition/Adjustment

The client is moving their LinkedIn to January and price needs to be increased for 3690. https://pmg.navigahub.com/ew/pmg/ad/campaign_lines?ID=7427

Fallas

JENNIFER BRINK

Resolved

Moving Date

Done

1588

12/19/22

Stephanie Haag

Naviga

Rate Line Addition/Adjustment

The client wants to change their PW full page ads to 1/2 island ads. https://pmg.navigahub.com/ew/pmg/ad/campaign_lines?ID=9440

Novembal

JENNIFER BRINK

Resolved

Moving Date

Done

1589

12/19/22

MaryAnn Coyle

Naviga

Product Issue

Need RFP Status added to LIP LinkedIn Product for production: https://pmg.navigahub.com/EW/PMG/ad/pw/edit_campaign_line?ID=111456&l=63289.1&c=9781

American Flexpack

9781

63289

JENNIFER BRINK

Resolved

Feature Request

added the workflow status

1590

12/19/22

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

I would like to zero out this house order. thanks!

PMMI

10142

JENNIFER BRINK

Resolved

Billing

Done

1591

12/20/22

MaryAnn Coyle

Naviga

Billing Issues

Last billing request for 2022! Please discount NBE's PW Native Ad $400 since there was an error in their October Native ad which they were charged for in full.

National Bulk

9160

57066

JENNIFER BRINK

Resolved

Billing

Done

1592

12/20/22

WENDY SAWTELL

Naviga

Other

This is wonky. Tried to book 201 video series under labeling using the category roll-fed labels. I got the error message letting me know inventory is not available so figured it was sold recently and the inventory doc wasn't updated. When I ran a report to see who bought it, it shows up that ID Technology bought it, but they bought pressure sensitive and printer/applicators. See screenshots. I'd like to offer Sleeve Seal roll-fed labelers.

ID Technology/Sleeve Seal

9692/10156

JENNIFER BRINK

Resolved

User Error - Sales Rep

I fixed the ID campaign and added the 201 video to sleeve seal.

1593

12/20/22

LEO GUENTHER

Naviga

Other

I pick the Pro, set the two print dates, hit save and it just clicks back to the package. Naviga does not take it. This is the second time this glitch has happened.

Leibinger

10153

Leaders Pro

JENNIFER BRINK

Resolved

System Configuration Error

I missed changing the issue close date on the Buyer's Guild Product ad product setup.

1594

12/20/22

Reed Simonsis

Naviga

Billing Issues

Client wants all to bill in january instead of monthly.

Please move both Pan banner ads to a January full billing.

coperion k-tron

9808

6,284,962,850.00

JENNIFER BRINK

Resolved

User Error - Sales Rep

Should have been entered as a flexible campaign.

1595

12/20/22

WENDY SAWTELL

Naviga

Other

error message when tried to add the Women's Supplement inside front cover. See screenshot attached.

Delkor

10159

JENNIFER BRINK

Resolved

System Configuration Error

This should be fixed! The size wasn't assigned on the ratecard.

1596

12/20/22

MaryAnn Coyle

BASE/Websites

Base/Website Issue

Is there a reason why these items do not show up on Shemesh profile? They are related correctly in Base and there is only one Shemesh company.1. https://www.packworld.com/supplier-news/product/22379536/shemesh-automation-net-weight-liquid-filling-machine 2. https://www.packworld.com/supplier-news/product/22353388/shemesh-automation-gummies-packaging-line 3. https://www.packworld.com/machinery/primary-packaging/product/22276124/shemesh-automation-continuous-motion-capping-machine

Shemesh Automation (Base Id: 21194982)

JENNIFER BRINK

Resolved

System Configuration Error

Article type wasn't mapped. P1 fixed it

https://trello.com/c/x5zuEWUO/523-products-not-showing-on-leaders-profiles

1597

12/21/22

LEO GUENTHER

Naviga

Other

Could not change the print dates in the poan

Please make the dates January, March, April, July, August, November/December

SIKO

10087

JENNIFER BRINK

Resolved

Moving Date

Done

1598

12/22/22

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

I'd like to zero out this house order. thanks!

PMMI

10174

JENNIFER BRINK

Resolved

Billing

Done

1599

12/22/22

Reed Simonsis

Naviga

Need to move the date

This is the Wago order that hasnt run from wago. The facebook is in december while everything else is in next year.

Please move facebook to January (Hopefully this order even runs) Thanks,

Wago

7988

49094

JENNIFER BRINK

Resolved

Moving Date

Moved to Jan

1600

12/22/22

Reed Simonsis

Naviga

Missing a date/Need a date

Had issues with the creatives and have no recieved new creatives

Please move into mid January

Service Now

8828

64372

JENNIFER BRINK

Resolved

Moving Date

Moved to Jan

1601

12/22/22

FLAVEL SHURTLEFF

BASE/Websites

Base/Website Issue

I've uploaded my digital editions using BASE and Zesty but they are not updating on the Sales Rep Center of the HUB

HCP/OEM, PFW digital editions on the HUB

Eric Ashbrook

Resolved

System Configuration Error

Amber/Eric fixed the issue.

1602

12/29/22

Bea Greany

Naviga

Rate Line Addition/Adjustment

all prices need to be zeroed; these are house ads

Advertiser ID 101726 PMMI

10180

all

Emma Satchell

Resolved

Billing

Thanks for submitting your request! This has been completed.

1603

01/03/23

Courtney Nichols

Naviga

Need to move the date

Jenn, I may have accidentally selected 1/18/22 as the date for this eblast reschedule...can you switch it to 2023? I'm unable to: https://pmg.navigahub.com/EW/PMG/ad/pw/edit_campaign_line?l=51726 Thank you.

Inductive Automation

8204

51726

Emma Satchell

Resolved

Moving Date

Hello, thank you for your request! This has been completed. Please let me know if you have any questions.

Hi Jenn - I had some trouble with this one. I looked at the history of changes, and it appears this indeed a campaign that was accidentally scheduled for 2022 when updated. However, it won't let me change the date. Do I need to delete it and then add a new line item for 2023?

1604

01/03/23

MaryAnn Coyle

Leadworks

Help with a view

Madysen does not have Audience Network Admin view/permissions in Leadworks to see the PAN Master Campaigns Dash.

All

JENNIFER BRINK

Resolved

Not an error

Hello, thank you for your request! This has been completed. Please let me know if you have any questions.

1605

01/03/23

MaryAnn Coyle

BASE/Websites

Material Submission Issue

On-site Native ad submission links have not been entered in production notes for January's ads and need them created asap if possible. Thank you!

Hello, I've been informed that this has been resolved. Please follow-up via email if I am incorrect.

National Bulk

9886 and 9957

64017 and 65283 respectively

Emma Satchell

Resolved

Not an error

Hello, I've been informed that this has been resolved. Please follow-up via email if I am incorrect.

1606

01/03/23

LEO GUENTHER

Naviga

Product Issue

Put in Leaders in Packaging but it would not allow me to choose the January Issue

Feb was the first option.

Allied Flex

10182

Emma Satchell

Resolved

Product Update/Close Date Change

Thanks for submitting your error! This has been updated and one of the package's full page ads have been moved to January.

1607

01/04/23

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

Hello, I'd like to zero out these two house order. Thanks!

PMMI

10195 and 10196

Emma Satchell

Resolved

Billing

Hello, thank you for your request! This has been completed. Please let me know if you have any questions.

1608

01/05/23

Mikayala Delson

BASE/Websites

Template Issue

For some reason two of the images are not displaying. I tried to upload them on my own and it still does not display even after it is published. The two images that won't display are attached.

https://companyupdate.pmmimediagroup.com/portal/7c89d2d565b3a3b6c0f833ed9c2f7a50/promotions

Hixson

JENNIFER BRINK

Resolved

User Error - CST

Looks like the images are now showing. I changed the format and was able to upload and see all images.

Hi Jenn, Apologies, I couldn't figure out a fix for this one

1609

01/06/23

LEO GUENTHER

Other

Scout

Did Glenroy ever get contacted for the Scout Beacon to be added to their site.

Glenroy

Mikayala Delson

Resolved

Question

The beacon is functioning on the Glenroy site and i am seeing scout activity in their campaign.

1610

01/09/23

LEO GUENTHER

Naviga

Other

Tried to Add Maryann Boese as the Print and digital material

Got an error attached

Shurtape

9963

Production Contact

Emma Satchell

Resolved

User Error - Sales Rep

Hello, thank you for your request! This has been completed. Please let me know if you have any questions.

1611

01/09/23

Courtney Nichols

Naviga

SalesForce/Naviga sync

Hi Jenn, Happy New Year. In Naviga Paige Howarth is appearing with an email address (phowarth@leshowe.com) that doesn't match what's in SF. Can you take a look at why I can't pull in her correct email address as the Standard-Knapp production contact? Thank you.

Standard-Knapp

10141

JENNIFER BRINK

Resolved

System Configuration Error

I manually updated the email address. Reaching out to Simone to see why it didn't update when it was adjusted in Salesforce.

1612

01/09/23

Stephanie Haag

Naviga

Other

In the campaign production forms for both Game Plan and Second look the second category of Form/Fill/Seal - Horizontal is not staying. It keeps turning blank.

Kliklok

https://pmg.navigahub.com/ew/pmg/ad/campaign_production_forms?ID=10225

JENNIFER BRINK

Resolved

System Configuration Error

It looks like there were too many characters. I removed a couple spaces and now they are sticking.

1613

01/10/23

Bea Greany

Naviga

Need to move the date

no error

Need to move the January PW New Issue Alert NL deployment date and all advertisers (Robatech) to Jan 30 (issue close was extended and delayed production of the Jan print issue).

Robatech USA Inc.

9397

59163

JENNIFER BRINK

Resolved

Moving Date

1614

01/10/23

Brian Gronowski

Naviga

Missing a date/Need a date

can you open the date for the 1/23 hand picked. Customer wants to purchase

Hiperbaric

10237

JENNIFER BRINK

Resolved

Product Update/Close Date Change

1615

01/11/23

FLAVEL SHURTLEFF

Naviga

Reporting Issue

The SALES report for Feb 23 ProFood World is 8 ads less than the PRODUCTION report

ProFood World 2023 sales vs. production reports

JENNIFER BRINK

Resolved

User Error - CST

Updated Settings

1616

01/12/23

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

Hi Jenn, Uline canceled their PW and AW LIP program but Leo said to keep just their print ads in the magazine. Do I have to delete these two line items or should they be zeroed out?

Uline

9126 and 9147

56825.1. and 56990.1

JENNIFER BRINK

Resolved

Question

Done - Mikayla deleted the lines.

1617

01/12/23

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

I'd like to zero out both house orders, thanks!

PMMI

10254, 10255

JENNIFER BRINK

Resolved

Billing

Done

1618

01/12/23

Hannah Cater

BASE/Websites

Base/Website Issue

I searched for the Advertiser company using their short base ID and the "GraphQL error" was there right away. When I tried to schedule PW Leaders 2023, the "Base4 REST API error" showed up.

AXON (13276286)

JENNIFER BRINK

Resolved

System Bug

There was an issue with schedules. P1 fixed the error and the schedules are live

Trello ticket open for this one.

1619

01/17/23

Reed Simonsis

Naviga

Need to move the date

cannot change due to pricing

Please change to March 1st, Thanks!

standex

9383

58957

JENNIFER BRINK

Resolved

Moving Date

Done

1620

01/17/23

Reed Simonsis

Naviga

Need to move the date

cannot change due to pricing

Please change the march date to and august print date!Thanks,

igus

10193

68429

JENNIFER BRINK

Resolved

Moving Date

Done

1621

01/18/23

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

Hi Jenn, I'd like to make these 1/2 page horizontals 1/2 verticals instead. thanks!

Mamata Enterprises, Inc.

10145

68794, 68795, 68796

JENNIFER BRINK

Resolved

Custom Product

Done

1622

01/18/23

WENDY SAWTELL

Naviga

Other

Tried to cancel the plan because I put the CM+P stuff on their full plan that was approved, but I get the error message below. Seems like it thinks the plan was approved.

Columbia/Okura

8588

JENNIFER BRINK

Resolved

User Error - Sales Rep

I was able to cancel. I think you just needed to go through all the warnings! Just wanted to make sure you were really sure :)

1623

01/18/23

Mikayala Delson

BASE/Websites

Base/Website Issue

The client would like the two articles in the Company News section deleted. I couldn't find where to remove them. See screenshot,

LIP Profile: https://www.profoodworld.com/leaders/cleaning-sanitizing-cip/company/13276926/central-states-industrial-csi

Central States Industrial (CSI)

LIP Profile

JENNIFER BRINK

Resolved

Question

Showed Mikayla how to remove them from our site.

1624

01/18/23

Reed Simonsis

BASE/Websites

Base/Website Issue

Tried to add category schedule to base and got error.

will not allow me to schedule and categories for leaders 2023.

JENNIFER BRINK

Resolved

System Bug

Need to know what the actual category for coding/lableing/printing should be.

1625

01/19/23

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

I'd like these house orders zeroed out, thanks!

PMMI Media Group

10289, 10290

JENNIFER BRINK

Resolved

Billing

1626

01/19/23

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

Hi Jenn, I would like to zero out this house order. Thanks!

PMMI

10287

JENNIFER BRINK

Resolved

Billing

1627

01/19/23

Jake Brock

Naviga

Missing a date/Need a date

Tried picking date but got error that it was closed. Got approval from Wendy and Reed to sell with Jan 27 date since client says they can get materials on Tuesday next week.

Cient wants two Facebook ads but wants first to start on Jan 27th and confirmed they can get materials by Tuesday. Reed says that should work and also spoke to Wendy. Tried to enter in Jan 27th for first FB ad but got error that issue is closed. Are we able to open it back up to close this order?

Slideways

10267

68930

JENNIFER BRINK

Resolved

Moving Date

1628

01/20/23

FLAVEL SHURTLEFF

Naviga

Reporting Issue

Pulled a sales report for February 2023 PFW, then a separate sales report for same issue

There are 23 companies that are on the production report that are NOT on the sales report (see text fle)

February 2023 Production vs. Sales Report Pull

JENNIFER BRINK

Resolved

User Error - CST

Worked with George to update settings

1629

01/23/23

Mikayala Delson

BASE/Websites

Template Issue

Hi Jenn, the client and I tried to replace some the images within the featured products, when i go to approve the changes, the images all look correct. once i approve the changes and refresh the digital profile page, the image do not save correctly. In the first screen shot it shows the images that i want to replace. The second screenshot is the LIP page after i approved the changes. the images are completely in the wrong order and the wrong images.

Glenroy Inc.

LIP Profile

JENNIFER BRINK

Resolved

User Error - Client

Recreated product ads for client

Need images from Mikayla... reached out and waiting for her to send them.

1630

01/24/23

Reed Simonsis

Naviga

Need to move the date

Price change preventing move.

Please move to Febuary 7th! Thanks,

boston Dynamics Inc

10252

68896

JENNIFER BRINK

Resolved

Moving Date

I am assuming you mean line 68869 and its done :)

1631

01/25/23

Mikayala Delson

Naviga

SalesForce/Naviga sync

Hey Jenn, I'm trying to change the billing contact to Jaime Schultz in this Naviga campaign. I see he is in SF under billing contact and I pressed force Naviga sync. Is there a reason why I am not seeing him under the billing contact dropdown in Naviga after I refreshed the page?

Spee-Dee

10330

JENNIFER BRINK

Resolved

User Error - Sales Rep

The agency needed to be removed so the client was billed directly.

1632

01/25/23

Brian Gronowski

Naviga

Reporting Issue

Searched for available inventory for OEM Standard eblast

The report has some weird data. 999

Reid

Emma Satchell

Resolved

Question

Complete

1633

01/25/23

WENDY SAWTELL

Naviga

Other

Tried to raise the price of the Show Daily back Cover to $12,376 and got the attached error message that I've never seen before.

MG America

10335

JENNIFER BRINK

Resolved

System Configuration Error

Fixed.

1634

01/25/23

Courtney Nichols

Naviga

Billing Issues

Jenn, 2 LIP installments are scheduled for January in this order and I'm unable to fix it. Can you move one of the January installments to August?

Bell=Mark

9847

65494-5

JENNIFER BRINK

Resolved

User Error - Sales Rep

1635

01/25/23

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

I'd like to zero out this house order. thanks!

Done

PMMI

10328

JENNIFER BRINK

Resolved

Billing

1636

01/26/23

Lara Krieger

Naviga

Other

Noticed this was in SMA but not showing in Naviga until l clicked on the "Reserved orders" but this is a valid new order from this morning.

Miura America Co., Ltd.

10215

68529.1

JENNIFER BRINK

Resolved

User Error - Sales Rep

Sent the link to the hub to download the form

1637

01/26/23

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

I'd like to zero out this house order. thanks!

pmmi

10340

JENNIFER BRINK

Resolved

Billing

Done

1638

01/26/23

Courtney Nichols

Naviga

Rate Line Addition/Adjustment

Jenn, can you please move this billing date to February, so it bills when the syndicated items start? Thank you.

Allied Elec.

9690

67647

JENNIFER BRINK

Resolved

Product Update/Close Date Change

Done

1639

01/27/23

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

Hi Jenn, can you adjust this PAN campaign rate to $1750? Thanks!

Viking Masek Global Packaging Technologies

10214

69148

JENNIFER BRINK

Resolved

Product Update/Close Date Change

Done!

1640

01/27/23

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

Hi Jenn, I think I need a revenue adjustment to this webinar plan... I'm forwarding you this email thread with Brian and Trey.

Aptean

10046

JENNIFER BRINK

Resolved

Question

Resolved

1641

01/27/23

Christine Smallwood

Naviga

Other

Attempting to add the actual category to the Production Form - but form not available

Please add the Production Form for an "Additional Category" product - in Naviga

Massman

10054

69151

JENNIFER BRINK

Resolved

Question

Suggested using the OG category/leaders form.. update with the new category and load it to the new plan.

1642

01/27/23

Mikayala Delson

Other

Product Issue

Hey Jenn, Gleroy was installing Scout and ran into this error. Can you assist? See screenshot attached.

Glenroy Inc.

Scout

JENNIFER BRINK

Resolved

System Configuration Error

The beacon is functioning on the Glenroy site and i am seeing scout activity in their campaign.

Reached out to Joan to see if she has come across this error. This is a new one for me.

1643

01/30/23

WENDY SAWTELL

Naviga

Other

There's some EXPO PACk items that are falling under PE revenue and need to be moved to Mundo. Cama- plan 10076, Heat & Control- plan 9867 (2 items), Sidel - plan 9441, Valco Melton plan 8986

JENNIFER BRINK

Resolved

Product Update/Close Date Change

Fixed

1644

01/30/23

Courtney Nichols

Naviga

Need to move the date

Hi Jenn, can you please move this Jan full-page to March? https://pmg.navigahub.com/EW/PMG/ad/campaign_lines?ID=9690 Thank you.

Allied Electronics

9690

67617

JENNIFER BRINK

Resolved

Moving Date

Moved to March

1645

01/30/23

Reed Simonsis

Naviga

Need to move the date

Cannot change date due to pricing

Please see the attached File. It has all the moves that are needed on an excel sheet with all their data with it. I hope this is easier to sort out versus 4 million entries. Thanks!

Multiple Jim Clients

Multiple

Multpiple

JENNIFER BRINK

Resolved

Moving Date

Done

1646

01/30/23

Christine Smallwood

Other

My Media Opportunties are now showing all reps opportunities and not just mine. I'd like the view to show only my opportunities.

My Media Opportunities

Andy Lomasky

Resolved

System Configuration Error

1647

01/31/23

Bea Greany

Leadworks

Leadworks Issue

Hey! Leadworks doesn't track me. I tested this on two campaigns. But it seems that Leadworks does not see me at all. I've already tried to log out and in again, but it doesn't help.

This is Mariia Druziuk. I used Bea’s name because I couldn’t find mine.

As for now, these campaigns #43911 #43902

JENNIFER BRINK

Resolved

System Configuration Error

1648

01/31/23

WENDY SAWTELL

Leadworks

Other

Under dashboards and reports we have the Game Plan/Second Look reports...one with full list and one by category. The one by category is not working and that is a key selling tool to be able to show all the Labeling advertisers when selling to a Labeling prospect. Can someone look and see if it can be fixed? Thanks.

JENNIFER BRINK

Resolved

System Bug

https://pmmimediagroup.atlassian.net/browse/MP-656

These were working in December. Yevgeny is working on a fix

1649

02/01/23

Claudia Smith

Naviga

Need to move the date

None

Can you move the Universal Robots webinar that was slated for March 20th to April 11th in Naviga

Universal Robots

Webinar

Emma Satchell

Resolved

Moving Date

1650

02/02/23

Roxsy Mangiante

Naviga

SalesForce/Naviga sync

It is not showing the Order contact to create a proposal

Heidelberg ID # 111746

JENNIFER BRINK

Resolved

User Error - Sales Rep

1651

02/03/23

Bea Greany

Naviga

Product Issue

reaching out to Jenn Brink, miracle worker, to get this issue resolved

Liz Tierney's client, CCL Healthcare, want to buy HCP Quick Hits for 5 consecutive weeks. Naviga HCP Quick Hits product is not structured in a way that allows Liz to sell 5 consecutive newsletters. Liz needs the following dates: Feb 17, Feb 24, Mar 3, Mar 10, Mar 17. Each of these Quick Hits dates should be priced at $1050 net. All dates are currently unsold.

101454 CCL Healthcare

needs to be created

JENNIFER BRINK

Resolved

Product Update/Close Date Change

1652

02/03/23

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

Hey Jenn, Leo originally had a couple campaigns that were in Dec 2022. Janet put an internal note comment for me to change the dates, so I changed a couple start dates to February instead of Dec 2022. Now Janet is saying the revenue is still showing in Dec 22 and Jan 23 and both issues are closed. I'm not sure what to do in this situation, are you able to assist?

Heat and Control

9869

JENNIFER BRINK

Resolved

User Error - CST

1653

02/03/23

Riley Phoenix

Naviga

Other

I opened the materials for Shemesh and it had Tawi banners I uploaded earlier, and now the Tawi record has the Shemesh materials. Somehow the Tawi materials are linked to both campaigns.

Shemesh & Tawi

10058 & 9984

66685.1 & 65571

JENNIFER BRINK

Resolved

User Error - CST

The same material record was added to both campaigns... Looks like MaryAnn added it on accident.

Emailed Riley... Looks like MAC attached a material record from another company.

1654

02/06/23

LEO GUENTHER

Naviga

Other

The plan is sitting in Contract Signed Stage for weeks now

The plan is still in Contract Signed. ????

Heat and Control

9869

JENNIFER BRINK

Resolved

User Error - CST

1655

02/06/23

Brian Gronowski

Naviga

Need to move the date

Craft Brew is scheduled to close on 2/13 but naviga has 2/1 and not allowing for us to close out orders. Can update close date to 2/13

Tel-Tru

10393

JENNIFER BRINK

Resolved

Moving Date

1656

02/06/23

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

I'd like to zero out this house order. thanks!

PMMI

10392

JENNIFER BRINK

Resolved

Billing

1657

02/06/23

Bea Greany

Naviga

Need to move the date

digital edition link will not be ready due to materials extension for Feb PFW.

Please change February PFW New Issue Alert date from Feb 16 to Feb 24

Industrial Magnetics, Cleveland Gear, (Astec Industries - quote)

9905, 9283, 9296

66066, 58522, 58581

JENNIFER BRINK

Resolved

Moving Date

1658

02/06/23

Reed Simonsis

Naviga

Rate Line Addition/Adjustment

Product insights changing to automation skills in May.. needs to be adjusted price

please update this line item to be 4,250 per the original IO. Thanks!

NSK

10210

69457

JENNIFER BRINK

Resolved

Product Update/Close Date Change

1659

02/07/23

Claudia Smith

Naviga

Need to move the date

None

Need to move the Universal Robots webinar date to April 27

Universal Robots

Webinar

JENNIFER BRINK

Resolved

Moving Date

1660

02/08/23

Bea Greany

Naviga

Product Issue

eblasts were booked as VIDEO but they should be SUPPLIED HTML

IAE advertiser ID 110025

9470

59696, 59697

JENNIFER BRINK

Resolved

Product Update/Close Date Change

changed the type of eblast to supplied for both lines. Price increases $300 per send, is that an issue?

1661

02/08/23

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

I'd like to zero out this house order. thanks!

PMMI Media Group

10408

JENNIFER BRINK

Resolved

Billing

1662

02/08/23

ELIZABETH TIERNEY

Naviga

Product Issue

When trying to add the Premier Suppliers package, to a plan, I get the error in the screenshot attached.

CCL Healthcare

10407

JENNIFER BRINK

Resolved

Product Update/Close Date Change

1663

02/08/23

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

I'd like to zero out this house order. thanks!

PMMI

10392

JENNIFER BRINK

Resolved

Billing

1664

02/08/23

WENDY SAWTELL

Naviga

Other

Kurt originally built this opportunity, but Liz closed the sale. We need to update the rep and who is getting paid on this so Kurt doesn't get credit/commission for this sale. I don't have permissions to make the updates. Thanks.

Fortress

9793

JENNIFER BRINK

Resolved

Not an error

I see Liz as the rep, waiting for wendy to confirm.

1665

02/09/23

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

I'd like to zero out this house order. thanks!

PMMI

10424

Resolved

Billing

1666

02/09/23

FLAVEL SHURTLEFF

Send My Ad

Need to move the date

Checking ad status for HCP Spring 2023

Need to reflect Send My Ad with the new issue close dates for 2023. (attached)

HCP close dates in 2023 for SMA

JENNIFER BRINK

Resolved

Moving Date

These have been updated. I have pushed all the regular ads. I am working on why the profiles didn't push over

1667

02/09/23

LEO GUENTHER

Naviga

Notification Issue

Need to open up OEM Leaders

Kondracki Group

10419

Emma Satchell

Resolved

Product Update/Close Date Change

OEM Leaders close has been pushed to EOD tomorrow.

1668

02/09/23

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

I'd like to zero out this house order. thanks!

PMMI

10418

JENNIFER BRINK

Resolved

Billing

1669

02/13/23

Kim Overstreet

Naviga

Reporting Issue

n/a

Is it possible to set up some sort of reporting so that when a "Sustainable Packaging Explained" video sells, Kim Overstreet receives a notification? Kelly mentioned that an Informer Report might be the best option, but I leave it up to you! (This request was sent in by Emma Satchell, on behalf of Kim Overstreet)

n/a

JENNIFER BRINK

Resolved

Feature Request

Added the product to existing daily sends.

1670

02/13/23

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

I'd like to zero out this house order. thanks!

PMMI Media Group

10431

JENNIFER BRINK

Resolved

Billing

Done

1671

02/14/23

MaryAnn Coyle

Send My Ad

Other

Could you push PakTech's Craft Brew 1/2 island into SendMyAd? Lara is aware.

PakTech

10442

69812

JENNIFER BRINK

Resolved

Not an error

Done

1672

02/15/23

Madysen Fast

Naviga

Billing Issues

This line item needs to be deleted but I cannot adjust the billing

Viking Masek

10043

67094

JENNIFER BRINK

Resolved

Product Update/Close Date Change

Plan has been updated. I reduced the August installment.

1673

02/16/23

Reed Simonsis

Naviga

Rate Line Addition/Adjustment

Cannot change date due to pricing

Please adjust price of 69900 to 4,250 to match 68950. Please delete 68950 after the price adjustment. Thank you!

Laird Connectivity

10270

6,895,069,900.00

JENNIFER BRINK

Resolved

Product Update/Close Date Change

Done

1674

02/16/23

LEO GUENTHER

Naviga

Product Issue

can not find Pre-Made Plastic Bags or Pre-Made Plastic Suppliers for the 101 series in Naviga

Pac Machinery

10463

Dominique Carmona

Resolved

Product Update/Close Date Change

The product was added to Naviga

1675

02/17/23

Bea Greany

Naviga

Rate Line Addition/Adjustment

need to have native ad 4/1 and 5/1 line items zeroed out for this house ad request

PMG ID #107371

10408

69962 & 69963

JENNIFER BRINK

Resolved

Billing

Done

1676

02/17/23

Christine Smallwood

Naviga

Reporting Issue

Resolved: Please disregard-attempting to download the signed contract - no report available; please let me know when report is available.

Please see attached screen shot.

Sidel

10443 - please disregard-resolved

n/a

JENNIFER BRINK

Resolved

Won't Do

1677

02/17/23

Christine Smallwood

Naviga

Reporting Issue

attempting to download the signed contract - no report available; please let me know when report is available.

Please see attached screen shot.

Sidel

10443

n/a

JENNIFER BRINK

Resolved

Won't Do

1678

02/20/23

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

Hi Jenn, I have two requests. First, I would like to zero out these 3 house campaigns. Second, when I created 10473 and 10474, the production contacts automatically populate to Meredith and Lara. How do I remove Merideth and only have Lara auto populate as print contact?

These have been adjusted. I think I fixed the production contact thing too!

PMMI

10473, 10474, 10475

JENNIFER BRINK

Resolved

Billing

1679

02/21/23

PATRICK YOUNG

Naviga

Need to move the date

Please change the start of the program and campaigns to March 15th. WS has approved the $35 CPM pricing

This a time sensitive request.

Sealstrip

10302

4 PAN Lines

JENNIFER BRINK

Resolved

Moving Date

Done

1680

02/21/23

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

I'd like to zero out this house order. thanks!

PMG

10476

JENNIFER BRINK

Resolved

Billing

done

1681

02/23/23

Claudia Smith

Naviga

Need to move the date

None

Change date to April 13

HUSKY

JENNIFER BRINK

Resolved

Moving Date

Moved!

1682

02/23/23

Reed Simonsis

Naviga

Need to move the date

Price change preventing move.

Please move to sometime early May! Thank you.

B&R Automation

10358

69395

JENNIFER BRINK

Resolved

Moving Date

Moved... Please add it to the AW move sheet.

1683

02/23/23

Anastasia Cherniak

Leadworks

Template Issue

All 3 advertisers have separate campaign for 3/9 PFW focus. They all should be included to 1 template.

Lubriplate Lubricants, SEW-EURODRIVE, Cleveland Gear Company

JENNIFER BRINK

Resolved

System Bug

Yevgeny fixed this issue :)

https://pmmimediagroup.atlassian.net/browse/LW-1048

1684

02/24/23

Reed Simonsis

Naviga

Need to move the date

Cannot change date due to pricing

Please move date to march 1st. Thanks!

Temposonics

10346

69342

JENNIFER BRINK

Resolved

Moving Date

Moved... Please add to the AW move sheet

1685

02/27/23

PATRICK YOUNG

Naviga

Other

Please change the impression number in the 2 PAN campaigns from 33,000 to 50,000

See above. Naviga would not allow me or Wendy to make the make the impression change.

ESI Group USA

10488

PAN

JENNIFER BRINK

Resolved

Product Update/Close Date Change

1686

02/27/23

Mikayala Delson

BASE/Websites

Base/Website Issue

I'm trying to add this YouTube channel to the Company Details > YouTube Videos section but I keep receiving an error.

YouTube Channel: https://www.youtube.com/@foodsafedrains7938/videos

Food Safe Drains

JENNIFER BRINK

Resolved

User Error - Client

The reason it wasn't pulling through is the system needs the actual channel ID and what was provided is their handle. I used inspect on their youtube channel and found it in the code.

1687

02/27/23

Kelly Greeby

Naviga

Missing a date/Need a date

N/A

We have a close date of 5/23 on the Hub for the Women in Packaging Supplement -- https://hub.pmmimediagroup.com/women-in-packaging-supplement/?brand=7-9898d682a1-bxx7v9. Can we make the date the same as the July book sales close, which is 6/6? Likely need to confirm with Lara - would just be a lot more clear if there weren't two different dates but she may need more time for the WIP book.

N/A

Emma Satchell

Resolved

Product Update/Close Date Change

Hello, we need to keep the close date 5/23 for the WIP supplement, as editors have to go through and edit all advertiser provided material for the supplement. I've changed the date back in Naviga. - ES

Jenn updated Naviga - Emma please update the hub when you have a moment.

1688

02/27/23

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

I'd like to zero out this house order. thanks!

PMMI

10496

JENNIFER BRINK

Resolved

Billing

1689

02/28/23

Reed Simonsis

Other

Leadworks Issue

Trying to update the stats in Addaptive Campaign on Leadworks. Everytime i save it deletes all my information and will not updated.

Please input the attached stats to this campaign:https://cloud.pmmimediagroup.com/audienceNetwork/addData?cid=39915 - or let me know how i can!

Dennis group

JENNIFER BRINK

Resolved

User Error - CST

Done. When you load stats in these reports, you can't use comma's!

1690

02/28/23

Reed Simonsis

Naviga

Missing a date/Need a date

Passed date, cant move

Schnedier still has not provided material. Please move to sometimes in may or april and let me know the date so i can log it for EBM. Thanks!

Schneider Electric

10175

68254

JENNIFER BRINK

Resolved

Moving Date

I had to delete and re-add a line because its flexible billing.

1691

02/28/23

Reed Simonsis

Naviga

Missing a date/Need a date

Price change preventing move.

Part of sydicated content, Just need moved to early March, materials ready to go.

Service Now

8828

69458

JENNIFER BRINK

Resolved

Moving Date

I had to delete and re-add a line because its flexible billing. I didn't see materials to move, so you will need to upload the materials to the new record.

1692

02/28/23

Reed Simonsis

Naviga

Missing a date/Need a date

Price change preventing move.

This is the old facebook that is running repeat materials, Just need the facebook and 3rd party ads moved to next month. Facebook early next month so we can run it before the switch.

Wago

7988

6,825,561,698.00

JENNIFER BRINK

Resolved

Moving Date

1693

02/28/23

PATRICK YOUNG

Naviga

Other

Please change impression count from 50,000 to 25,000 for their 2nd PAN campaign.

See above

ES Group USA

10488

7011

JENNIFER BRINK

Resolved

Product Update/Close Date Change

Done

1694

03/01/23

Courtney Nichols

Naviga

Billing Issues

Hi Jenn, can you adjust this line so the remainder of billing doesn't start until 4/1? They should not be billed for February - the banners are not running currently.Thank you.

Ulmann

10183

68348

JENNIFER BRINK

Resolved

Billing

Done!

1695

03/02/23

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

I'd like to zero out this house order. thanks!

This house order has been zeroed out! Have a great day!

PMMI

10524

Emma Satchell

Resolved

Billing

1696

03/02/23

Stephanie Haag

BASE/Websites

Base/Website Issue

when you click on the view products button on the data card it leads to an error page and the URL isn't right. The URLs work when you are in the profile just not trying to go from the card to the profile. I have tried editing the Url but it doesn't work

https://www.loom.com/share/20d0ae6a87364669a930e3fb2dfb6f5a

Meler

Emma Satchell

Resolved

Not an error

Stephanie needed to clear cache and it solve the issue.

1697

03/02/23

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

I'm trying to switch the PW PAN campaign (65703) to a PFW. I added the PFW PAN (70346) but I am unable to delete the original PW PAN. Can you switch the PW to PFW 3rd party banner ads for me please?

Perfex Corporation

9997

65703

Emma Satchell

Resolved

Billing

This campaign has been updated accordingly.

1698

03/01/23

Mikayala Delson

Leadworks

Template Issue

I'm trying to create a Scout LW Campaign but i keep receiving a 404 error. Can you confirm if the campaign was created properly? Their beacon was also installed yesterday but I am not seeing it populate in their Leadworks.

AZO, Inc.

Emma Satchell

Resolved

System Bug

Fixed.

Issue with LW, Yevgeny was able to fix it.

1699

03/02/23

Mikayala Delson

BASE/Websites

Template Issue

Hey Jenn, I had a request from Brian regarding Leaders in Base. Is it possible to update/correct the headings in the Leaders upload portal to mirror what is appearing on the site. We have run into this a couple of times with advertisers not understanding where to update because we label it differently. Modify Product Promotions is Featured Products on the live site. Description is MORE INFO ON XXX on the live site. I'm not sure if this is doable since it is Base, but let me know if you have any other suggestions. Thanks!

(General)

Emma Satchell

Resolved

Question

Hello Mikayla, I've been informed by Jen Krepelka that we are unable to change the fields (as they are controlled by the platform, Base). If advertisers continue to run into this as an issue, please let us know.

1700

03/02/23

Bea Greany

Naviga

Rate Line Addition/Adjustment

no error, just need prices zeroed for these house ad campaigns, and the campaigns moved along in the review process.

I successfully fixed campaign 9599 (without bugging you) by adding the $0 OBC rate line for Women in Packaging and deleting the $$ full-page ad line entry (which was wrong).

PMMI & PMG house campaigns

multiple. PMMI: 10524, 10254, 10196, 10180. PMG: 10287

Emma Satchell

Resolved

Billing

Hello, these orders have been zeroed out and they're moved to R2 or later. One is in R2 (waiting on Courtney) and the rest are confirmed.

1701

03/23/23

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

I'd like to zero out this new EBS campaign. Thanks!

PMMI Media Group

10608

Emma Satchell

Resolved

Billing

Updated! Thanks Mikayala!

1702

03/22/23

Brian Gronowski

Other

MDT is linking to an old Show Daily page. https://hub.pmmimediagroup.com/pack-expo-show-daily/?brand=7-9898d682a1-bxx7v9

Bericap

Emma Satchell

Resolved

Product Update/Close Date Change

Link has been updated and will be reflected in MDT first thing tomorrow morning. Thanks for catching this, Brian!

1703

03/22/23

Mikayala Delson

Leadworks

Rate Line Addition/Adjustment

I'd like to zero out this house order. thanks!

PMMI Media Group

10606

JENNIFER BRINK

Resolved

Billing

1704

03/28/23

Bea Greany

Leadworks

Leadworks Issue

ad links are broken. I'm getting the “500 Internal Server Error” message when clicking on any/all advertiser links in emails tests and deployed emails. I've checked email tests sent today plus Editors' Picks NL deployed at 9:30 am today,. Also clicked in yesterday's PW supplied HTML Messe Dusseldorf eblsat and Hand Picked NL.

editorial links function as expected.

all

n/a

Emma Satchell

Resolved

System Bug

1705

03/28/23

Mikayala Delson

Naviga

Rate Line Addition/Adjustment

I'd like to zero out this house order. thanks!

Updated!

PMMI Media Group

10624

Emma Satchell

Resolved

Billing

1706

03/28/23

Stephanie Haag

Naviga

Product Issue

The wrong webinar eblast was used. It needs to be switched to industry webinar

epac

https://pmg.navigahub.com/ew/pmg/ad/campaign_lines?ID=10379

Emma Satchell

Resolved

Product Update/Close Date Change

Updated

1707

03/29/23

Reed Simonsis

Naviga

Rate Line Addition/Adjustment

Patrick tried entering eblast dates for PFW Standard eblast but it was not popping up and could not ad rateline

I noticed that the PFW Standard Eblast line item is inactive in Naviga and cannot be added to any order or dates looked up. Can we get this back active to add to orders?

Saftey Chain Software

10626

N/A

Emma Satchell

Resolved

System Configuration Error

This has been fixed! Apologies for the error.

1708

03/29/23

Brian Gronowski

Medium

Other

MDT link is broken to GP and SL

Satake

Emma Satchell

Resolved

System Configuration Error

Links have been updated and will be reflected in MDT first thing tomorrow morning. Thanks for catching this, Brian!

Yes

1709

03/30/23

PATRICK YOUNG

Minor

Naviga

Other

The NBK order was closed in MP but the added revenues are not showing up in my dashboard

same as above

NBK America

OPP 10484

Emma Satchell

Resolved

User Error - Sales Rep

Patrick followed up - he needed to wait for the inventory to be added, now visible to him.

1710

03/29/23

Riley Phoenix

Leadworks

Leadworks Issue

There is no LW campaign/record for this 4/14/23 Mundo video eblast. The confirmed date in Naviga is 3/3/23.

https://pmg.navigahub.com/ew/pmg/ad/pw/edit_campaign_line?ID=102327&l=69855.3&c=10403

Ryson

10403

69855.3

Emma Satchell

Resolved

System Configuration Error

Please double-check to make sure the correct LW reporting was created, but it should be there now! Thank you for your patience, Riley!

Needed external ID on line item

1711

03/29/23

MaryAnn Coyle

Major

Leadworks

Reporting Issue

I would like some insight into the desparity between omeda send PMMICD230312005 and the leads that landed in Leadworks. I understand why some of the clicks wouldn't reach Leadworks report like pmmi emails or suppliers but when looking at the click report in omeda, there are some end-users that look like they clicked but didn't make it into Leadworks. I have attached the Omeda Click report.

Not super urgent but client and I are in discussions about these results.

Portland KettleWorks

https://cloud.pmmimediagroup.com/leads/view?cid=44928&type=1

Emma Satchell

Resolved

Question

Kelly Greeby said this ticket was resolved. Please reach out to her if you have further questions!

Yes

1712

03/31/23

Lee Ashcroft

Major

Naviga

Custom Product Request

No errors. Just need help adding as I am not authorized

Bradman-Lake were late to the table this year but they really want to be in Leaders asap. They are prepared to pay for the 15k pro level on a similar deal to Nuspark. Meaning, everything will be the same but their two full page ads will be later in the year and then we will double their retargeted ad impressions to 40k instead of 20k to make up for the lack of buyer’s guide etc.. Also, for the last few years, Christine gave them a free Leaderboard banner for three weeks on PW.com in exchange for signing up to LIP and they wanted to get that again. Are we able to go into their Opportunity for Leaders in Naviga and add: Leaders Pro level with 40k impressions and 2 full page ads running in May 1st and September 1st issues Leaderboard ad for October 1st – October 21st on PW.com As far as their category selections and LinkedIn dates, I am expecting the form back from them soon and will relay this info on to you asap. In addition to Leaders, they are also purchasing GamePlan and 100k impressions in 3rd party banner ads, so it’s a good spend amount 😊 Thanks so much for your help! Let me know if there’s anything else you need from me!

Bradman-Lake

WENDY SAWTELL

Emma Satchell

Resolved

Billing

Yes

1713

03/31/23

WENDY SAWTELL

Minor

Naviga

Other

Issue adding an attachment to the plan...the "+" sign is not working. Attachment below if someone can add.

Error with document itself. Please follow up should this error occur again.

Bradman-Lake

10631

Emma Satchell

Resolved

User Error - Sales Rep

Yes

1714

03/31/23

WENDY SAWTELL

Critical

Naviga

Missing a date/Need a date

This is super urgent because it's a repeat and Reed is going to load this to Facebook to start today (if I can get signature in time). BUying two targeted FB campaigns and need to add one for PFW that starts today, March 31st.

Added

3-A Sanitary

10638

Emma Satchell

Resolved

Product Update/Close Date Change

Yes

1715

03/31/23

Roxsy Mangiante

Minor

Naviga

Missing a date/Need a date

Please add the start date

It does not allow me to build the proposal

High Tek

10636

3901

Emma Satchell

Resolved

Product Update/Close Date Change

Complete

Yes

1716

04/03/23

Bea Greany

Naviga

Other

I cannot get into Naviga. logged in the page just spins - refer to screenshot

Others are also having issues with Naviga access. System appears to be down.

all

JENNIFER BRINK

Resolved

System Bug

Naviga was down for a few moments. Came back up before I could click send on my ticket.

1717

04/03/23

Jen Krepelka

Product Hub

Update Content Creation Product for Design Services Turn Around Time.

Under the Content Creation Product for all brands can we please add some updated language that says for all design services you must reach out at least 2 weeks prior to the desired completion date.

Dominique Carmona

Resolved

Not an error

Content Creation language has been updated. Please let us know if you would like further updating.

1718

04/03/23

Brian Gronowski

Minor

Naviga

Other

The order was approved over 2-weeks ago and not yet Closed Won status

PSG Wilden

10466

JENNIFER BRINK

Resolved

System Configuration Error

1719

04/03/23

Mikayala Delson

Naviga

SalesForce/Naviga sync

I'm trying to figure out why PSG Wilden order #10466 not at closed won stage yet. It was client approved on March 16

PSG Wilden

10466

JENNIFER BRINK

Resolved

System Configuration Error

1720

04/04/23

Mikayala Delson

Other

Reporting Issue

In Addaptive, I'm unable to pull the Last 30 Days metrics for this campaign: PW_65604_MaterialTransfer_BulkHandling_010123_thru_123123

When I try to pull the metrics for last 30 days, it says N/A. See screenshot attached.

Material Transfer

9987

65604

JENNIFER BRINK

Resolved

User Error - CST

Sent the report to Mikayla

1721

03/31/23

Christine Smallwood

Minor

Other

Reporting Issue

Refreshing my Opportunities Report - but Specialty Equipment is not appearing as a line item.

Naviga Proposal 10628 (Opportunities List)

10628

n/a

JENNIFER BRINK

Resolved

System Configuration Error

Hi Christine! I am closing this out here since Ryan is on the case!

Yes

Jenn: I checked and the company is correct in both SF and Naviga. Christine is assigned to the company in SF. What else should be done to have this opportunity show up for her? Ryan is looking into why this isn't on her view. Waiting for him to confirm this is fixed.

1722

05/03/23

Stephanie Haag

Minor

Leadworks

Leadworks Issue

there are not any categories that show up for the engagement reports for Mundo Leaders.

ryson

Emma Satchell

Resolved

System Configuration Error

This has now been fixed!

https://trello.com/c/kLeoVTbq

Yes

Emailed question to Elizabeth, also reached out to Lauren to see if she is PMing Líderes

1723

11/03/23

Christine Smallwood

Minor

Naviga

Rate Line Addition/Adjustment

Please send Ronchi the proposal to sign for Naviga 11471; CM&P Newsletter for CPA members - they requested date March 8, 2024; 3/8/2024. Please confirm.

Ronchi

11471

CM&P Newsletter for 3/8/2024

Dominique Carmona

Resolved

Not an error

Added!

1724

02/27/24

ELIZABETH TIERNEY

Major

Naviga

Product Issue

I need a linkedin targeted campaign ASAP for 3M. They'd like it to go out next Friday, but that has already closed and there isn't inventory again until May 10th!

Audience is food and bev end users, sustainability, e-comm, bagging/pouching wrapping.

Thanks!

We are investigating whether we can accommodate this request, depending on the audiences currently running in March for PW LinkedIn. Please note, PFW LinkedIn is fully available if you'd like to run under PFW instead of PW.

UPDATE: We (Jenn/Emma) will update you with whether we can accommodate this request.

12074

Emma Satchell

Resolved

Not an error

PFW linkedin was added to the plan.

1725

04/15/24

Reed Simonsis

Minor

Leadworks

Leadworks Issue

Campaign clean up for Webinar. Please transfer leads to https://cloud.pmmimediagroup.com/campaign/view/id/50376 from https://cloud.pmmimediagroup.com/campaign/view/id/50376. Please delete the old campaigns once finish.

Slack me with questions (jenn)

Hexagon

JENNIFER BRINK

Resolved

Fixed!

1726

06/17/24

WENDY SAWTELL

Critical

Other

Need to move the date

Madysen told me she could deploy this ad on June 28th, but I'm unable to select the date in Naviga. Can someone add the date, so I can get the order signed today so they can get us materials asap? Thanks.

SC&H

12350

JENNIFER BRINK

Resolved

Moving Date

Ossid is marked rescheduling... moved to 7/5 and gave wendy the 6/28 date.

1727

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