| Name | Date | Requestor's Name | Urgency Level | System | What is the nature of your request? | Outline the steps you took when the error occured. | Request | Advertiser/Agency/Customer # | Campaign # | Line ID | Price Change/Custom Price provided | Price Approved By (proof must be attached) | Checked in | Assigned To | Status | Classification | Results | Open Tickets (Jira, Trello, Omeda, Naviga) | Do we agree with urgency rating? | Emma/Jenn/Lauren/Marketing Notes | ||||
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| 1 | 09/15/25 | Christine Smallwood | Minor | Naviga | SalesForce/Naviga sync | Creating a Proposal. | Please remove Maurizio Carano's association with Smurfit Westrock. He's still pulling through in the Naviga Proposal although he has been deleted under that account in Salesforce. | Smurfit Westrock | 14104 | Billing Contact |  |  | Emma Satchell | In Progress | ||||||||||
| 2 | 07/16/25 | Emma Satchell | Minor | Leadworks | Other | For e-books, researched lists, and innovation reports: Can child campaigns in LW be automatically turned off according to the LW end date? We do not want any lead collected after the end date. | n/a | n/a | n/a | | | JENNIFER BRINK | PARKED | Yes | This is not going to be addressed until post show. Dev is too slammed. | |||||||||
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| 6 | 06/30/25 | Christy Flores | Minor | BASE/Websites/Mindful | Other | I'm having some issues in Mindful regarding our PELV enticement ads. All brands: - Audience enticement: image cut off and title cut off even when within char. limit. - Marketing enticement: code is shown where formatting is used. Text is bold, but ad shows <strong>. Also noticed this error on other marketing ads on our site such as the Annual Outlook Report marketing ad. So I'm thinking Mindful is doing this on multiple ads. - Announcement: text is cut off when over 140 characters used, even though max char count is 150 - Announcement: specs say a link text doesn’t apply but when added, it does show up. - Materials Upload Link: once materials are added, an error message is shown when we try to edit/update info. Why can’t we make changes once it’s uploaded? - Preview link (BRANDWEBSITE/ad-preview/MINDFUL-CREATIVE-ID) is not showing the correct preview. Ads look good, but on actual website we see errors mentioned above. See attached images for reference. | PMMI | PELV mindful enticement ads | | | Lauren Staley | In Progress | Base | https://trello.com/c/FljWfd6d/1125-mindful-enticement-ads | ||||||||||
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| 8 | 09/08/25 | Bea Greany | Minor | Leadworks | Leadworks Issue | see below. | It is taking a very long time (7+ hours is now common) for ad clicks to appear in advertiser LeadWorks campaigns, which is a problem during QA review because we need to confirm that ad clicks are being captured and displayed in lead reports prior to approving and scheduling an email. We used to see ad clicks register in lead reports within minutes—is there anything that can be done to reduce the amount of time it takes to get ad clicks to show up? | all | all | n/a | | | Emma Satchell | Waiting on Dev | https://pmmimediagroup.atlassian.net/browse/LW-1928 | Yes | ||||||||
| 9 | 08/13/25 | Madysen Fast | Minor | Leadworks | Notification Issue | The automatic notifications from leadworks to ID Technology aren't emailing who they are supposed to, they are emailing a leadworks debug contact. They have not been the only ones they have been affecting, so there's a chunk of clients not receiving their leadworks notifications. | ID Technology, Others | | | JENNIFER BRINK | PARKED | https://pmmimediagroup.atlassian.net/browse/LW-703 | This is a known issue. Ian and I are trying to find the reason this is happening. | |||||||||||
| 10 | 05/28/25 | Bea Greany | Minor | Leadworks | Leadworks Issue | Is there a way to classify the "pmglatester@gmail" email as internal so it doesn't appear in customer lead reports? Refer to attached screenshots. | n/a | n/a | n/a | | | JENNIFER BRINK | Waiting on Dev | https://pmmimediagroup.atlassian.net/browse/LW-1858 | ||||||||||
| 11 | 05/15/25 | Bea Greany | Minor | Leadworks | Feature Request | I beg you to remove .gif as an accepted file type throughout eBuilder – in all helper text or where ever it appears. Also, if someone tries to upload a file format that is not JPG or PNG, eBuilder should reject the file and give an error message to the individual uploading the file. PLEASE PLEASE PLEASE • Advertisers continue to upload animated .gif files which do not render with animation in eBuilder. • Recently one was missed by the CSM team. The image was thought to be a still image, now we need to provide a make-good for an editorial newsletter. • We only accept animated GIF files for use as the primary image in standard eblasts and for editorial newsletter ads. They are not allowed in the logo ad or other eblast or newsletter templates, but advertisers sometimes upload them. | | | Lauren Staley | Waiting on Dev | Feature Request | https://pmmimediagroup.atlassian.net/browse/LW-1733 | Yes | |||||||||||
| 12 | 11/20/24 | Kim Overstreet | Minor | BASE/Websites | Feature Request | Based on the sample sales rep notification email that Emma forwarded me today, we're wondering if: a) the link included in the notification could be the short link, instead of the long URL b) if an item is cross-posted can all site links be included in the notification? Thanks! | | | JENNIFER BRINK | Waiting on Dev | Feature Request | Jenn is investigating, as turns out it is a Leadworks feature (not P1) | https://pmmimediagroup.atlassian.net/browse/LW-1919 | Yes | ||||||||||
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| 14 | 08/13/25 | Stephanie Haag | Critical | Omeda | Omeda Issue | In the new interface, when I go to create an audience it is deselecting my audience choice and reselecting new ones but in the audience count it is counting the audience that I selected. Confusing... I know. I select Bakery, It will show bakery on the Right side but when I go to click other industries bakery isn't selected but apparel, milk, and gas are all selected. Still shows bakery on the Right side with category count. | audience builder | | | JENNIFER BRINK | Waiting on Dev | https://omeda.atlassian.net/servicedesk/customer/portal/195/PMMIMG-3977 | ||||||||||||
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| 21 | 09/17/25 | Jane Engel | Minor | Other | Other | I can't login to our server with Cyberduck. I had to logout to use the gravada connection when QCing with Lauren Staley, and now I can't access the production server. I need to put a newsletter up for a preview link for client. | Help? | NA | NA | | | Lauren Staley | Resolved | Jane is in! | ||||||||||
| 22 | 09/16/25 | Madysen Fast | Minor | Leadworks | Firewall Clicks QC | (Leads correct) Nord Drive Systems: https://internal.cloud.pmmimediagroup.com/campaign/view?id=61341 (Leads updated) High Tek USA: https://internal.cloud.pmmimediagroup.com/campaign/view?id=55713 (Leads correct) Airgas: https://internal.cloud.pmmimediagroup.com/campaign/view?id=61572 | Firewall | | | Emma Satchell | Resolved | |||||||||||||
| 23 | 09/16/25 | Kerry Faust | Medium | Leadworks | Other | Noticed two different due dates between Naviga and Leadworks please see attached screenshots. Naviga has the LinkedIn Campaign for Rohrer due on 10/31 however Leadworks has LinkedIn Campaign due on 10/3. Client is confused. | Hello Kerry! Leadworks is correct. Technology Minutes have an earlier due date than standard e-blasts (2 weeks), as there is the filming and video editing component. We are unable to reflect this in naviga, as Technology Minute shares inventory with other e-blasts. However, we ARE able to reflect this in Leadworks, which is why there is a date discrepancy. I would connect with the CSMs on their standard approach to fulfilling Technology Minutes, as it varies significantly to standard e-blasts. | Rohrer | | | Emma Satchell | Resolved | ||||||||||||
| 24 | 09/15/25 | Bea Greany | Minor | Specs Site | Specs Edit | n/a | Please create a 'Podcast E-blast' Product Tag and add to the Standard E-Blasts product on the specs microsite. | n/a | n/a | n/a | | | Emma Satchell | Resolved | Not an error | Tag created and microsite updated! | ||||||||
| 25 | 09/15/25 | Madysen Fast | Minor | Leadworks | Firewall Clicks QC | (Leads Updated) Markem-Imaje: https://internal.cloud.pmmimediagroup.com/campaign/view?id=62243 | Firewall | | | Emma Satchell | Resolved | Firewall Issue | ||||||||||||
| 26 | 09/12/25 | Madysen Fast | Minor | Leadworks | Firewall Clicks QC | (Leads correct) SIGMA: https://internal.cloud.pmmimediagroup.com/campaign/view?id=63603 (Leads Updated) Rychiger: https://internal.cloud.pmmimediagroup.com/campaign/view?id=59949 | Firewall | | | Emma Satchell | Resolved | Firewall Issue | ||||||||||||
| 27 | 09/11/25 | Madysen Fast | Minor | Leadworks | Firewall Clicks QC | (leads updated) Chef Robotics: https://internal.cloud.pmmimediagroup.com/campaign/view?id=64192 (leads updated) Goodway Technologies: https://internal.cloud.pmmimediagroup.com/campaign/view?id=63352 (leads updated) HRS Heat Exchangers: https://internal.cloud.pmmimediagroup.com/campaign/view?id=62179 (leads updated) PPM Technologies: https://internal.cloud.pmmimediagroup.com/campaign/view?id=62157 (leads updated) Akona: https://internal.cloud.pmmimediagroup.com/campaign/view?id=63413 (leads updated) Valco Melton: https://internal.cloud.pmmimediagroup.com/campaign/view?id=61222 (leads updated) BradyPlus: https://internal.cloud.pmmimediagroup.com/campaign/view?id=63672 (leads updated) Redzone: https://internal.cloud.pmmimediagroup.com/campaign/view?id=60370 | Firewall | | | Lauren Staley | Resolved | Firewall Issue | ||||||||||||
| 28 | 09/11/25 | Hannah Krause | Minor | BASE/Websites/Mindful | Other | Jane tried to access mindful and got a "user not found" error. | Jane Engle needs access to mindful for scheduling leaders while I am in maternity leave. | N/A | | | Lauren Staley | Resolved | Base | Jane is able to access now! | https://trello.com/c/4We26R30/1162-trouble-deleting-adding-user | |||||||||
| 29 | 09/11/25 | Tracey Labovitz | Medium | BASE/Websites/Mindful | Other | Silvia asked me this question, and I wasn't sure of the answer: How does one create tags in Mindful for scheduling posts and later create a collection? Jenn Brink suggested I fill out this form to find out. | Please let me know how to create tags in Mindful for scheduling posts that will show up on a collection that is later created. Is there a main Mindful doc that shows how to do this? Thank you for your help. | Mundo | | | Lauren Staley | Resolved | Not an error | Hi Tracey/Silvia- you can use the tags you'd like to add to a future collection now- you just need to remember them so that when you create the collection, you can add the tags to it. To find collections: Filter ‘Content Type’ to ‘Promotion’ Filter ‘Status’ to ‘Draft’ In the ‘Search Content’ field, enter the word, collection | ||||||||||
| 30 | 09/11/25 | Casey Flanagan | Minor | BASE/Websites/Mindful | Base/Website Issue | Mindful post ID: 22949793 I was covering an event yesterday, and after setting up the Mindful post, I noticed the article preview was repeating the text several times. It starts over at the sentence, "Right-sizing packaging can mean much more than a reduction in materials." That's the first sentence after subhead 1, not the lead sentence, weirdly. I tried removing all the images and cutting the text into Word and back, but no luck. I ended up making an entirely new Mindful post and pasting the text into a word counter to remove any broken formatting, and that did the trick. I thought it might be good to flag this regardless. Let me know if I can share any more info. Thank you! Casey | NA | | | Lauren Staley | Resolved | Not an error | Thanks for noting this! We have a meeting with p1 this morning and I will bring it to their attention. | |||||||||||
| 31 | 09/10/25 | Madysen Fast | Minor | Leadworks | Firewall Clicks QC | (Leads correct) Yamato: https://internal.cloud.pmmimediagroup.com/campaign/view?id=60390 (Leads correct) Hapa AG: https://internal.cloud.pmmimediagroup.com/campaign/view?id=63952 (Leads correct) Multisorb: https://internal.cloud.pmmimediagroup.com/campaign/view?id=64076 (Leads correct) VOLPAK: https://internal.cloud.pmmimediagroup.com/campaign/view?id=61792 (Leads correct) Heat and Control: https://internal.cloud.pmmimediagroup.com/campaign/view?id=60144 (Leads correct) IWK: https://internal.cloud.pmmimediagroup.com/campaign/view?id=61828 (Leads updated) OTTO by Rockwell: https://internal.cloud.pmmimediagroup.com/campaign/view?id=63934 (Leads correct) Matrix: https://internal.cloud.pmmimediagroup.com/campaign/view?id=61172 (Leads correct) Hitachi: https://internal.cloud.pmmimediagroup.com/campaign/view?id=63134 (Leads correct) MG America: https://internal.cloud.pmmimediagroup.com/campaign/view?id=61818 | Firewall | | | Emma Satchell | Resolved | Firewall Issue | ||||||||||||
| 32 | 08/18/25 | JENNIFER BRINK | Medium | BASE/Websites/Mindful | Base/Website Issue | When searching for the company Cyklop, I noticed that the leaders category had a z_ in front of it. Sent the issue to P1 to resolve. | Cyklop | | | JENNIFER BRINK | Resolved | https://trello.com/c/jQzb7Kto/1147-how-company-tagging-appears-on-oem | ||||||||||||
| 33 | 09/10/25 | Jake Brock | Medium | Leadworks | Leadworks Issue | I am having trouble logging in. I had MaryAnn help reset my password for me and it still will not let me log in. I keep getting the "A link to login has been sent to jbrock@pmmimediagroup.com. If you did not receive the email in your inbox, please check your spam/junk and other folders" pop up once I try to log in but no email comes through. I have checked junk and spam folders and do not see it there either. | n/a | | | Emma Satchell | Resolved | System Bug | Access restored! | |||||||||||
| 34 | 09/09/25 | Madysen Fast | Minor | Leadworks | Firewall Clicks QC | (Firewall click Leads removed) Encoder: https://internal.cloud.pmmimediagroup.com/campaign/view?id=63441 (Leads correct) Dase-Sing: https://internal.cloud.pmmimediagroup.com/campaign/view?id=59782 (Leads correct) Best Code: https://internal.cloud.pmmimediagroup.com/campaign/view?id=59698 | Firewall | | | Emma Satchell | Resolved | Firewall Issue | ||||||||||||
| 35 | 09/08/25 | Christine Smallwood | Critical | Naviga | SalesForce/Naviga sync | when I attempt to create a Naviga Proposal, the software does not respond when I hit "save". Please see attached. | Please fix asap | Theta Machines | n/a | n/a | | | JENNIFER BRINK | Resolved | System Bug | Thank you for your patience as we resolved this bug! Please let us know if you encounter any further issues. | https://navigaglobal.my.site.com/support/s/case/500VR00000U7SvvYAF/unable-to-to-save-a-new-campaign-via-salesfroce-interface | Yes | Naviga ticket open. | |||||
| 36 | 09/05/25 | LEO GUENTHER | Major | Naviga | Other | Filled out all the forms but would not save and let me create proposal. I even deleted the Opp and tried crreating a new one. Can fill out all info but it will not save. Screen shot is from first Opp | Please let me know when I can create this order. | CTM | it will not give me one. The Opp is CTM 2026 Media V2 | https://pmmidotorg.lightning.force.com/lightning/r/Opportunity/006PH00000Ys7IfYAJ/view | | | JENNIFER BRINK | Resolved | System Bug | Thank you for your patience as we resolved this bug! Please let us know if you encounter any further issues. | https://navigaglobal.my.site.com/support/s/case/500VR00000U7SvvYAF/unable-to-to-save-a-new-campaign-via-salesfroce-interface | Yes | Naviga ticket open. | |||||
| 37 | 09/05/25 | Aleks Apkarian | Minor | Naviga | Rate Line Addition/Adjustment | I am unable to access the "line items" portion of this proposal to add products. | Can someone look into this? It's a bit odd! | Pepperl + Fuchs | 10482 | | | JENNIFER BRINK | Resolved | System Bug | Thank you for your patience as we resolved this bug! Please let us know if you encounter any further issues. | https://navigaglobal.my.site.com/support/s/case/500VR00000U7SvvYAF/unable-to-to-save-a-new-campaign-via-salesfroce-interface | Yes | Naviga ticket open. | ||||||
| 38 | 09/09/25 | Christine Smallwood | Critical | Naviga | SalesForce/Naviga sync | Attempted to create a Naviga Proposal for this Opportunity. | Please create a Naviga Proposal for this Opportunity. Please add the November PW Editorial Webinar (Linear Motion) to the proposal. | Theta Machines | | | Resolved | |||||||||||||
| 39 | 09/09/25 | Christine Smallwood | Critical | Naviga | SalesForce/Naviga sync | Attempted to create a Naviga Proposal for this Opportunity. | Please create a Naviga Proposal for this Opportunity. | Wipotec - Weighing Technology | | | Resolved | |||||||||||||
| 40 | 09/09/25 | Christine Smallwood | Critical | Naviga | SalesForce/Naviga sync | Attempted to create a Naviga Proposal for this Opportunity. | Please create a Naviga Proposal for this Opportunity. | Wipotec | | | Resolved | |||||||||||||
| 41 | 09/09/25 | LEO GUENTHER | Medium | Leadworks | Feature Request | Countdown to PACK EXPO Can put a link to the newsletter in Leadworks? | n/a | Regal Rexnord | n/a | n/a | | | Emma Satchell | Resolved | User Error - CST | Campaign has been updated and should now have a link to their deployment! | ||||||||
| 42 | 09/05/25 | Bea Greany | Minor | Product Hub | Hub update | requesting an update | Please update the Game Plan image used in the Product Hub. https://hub.pmmimediagroup.com/game-plan/?brand=7-c0d3cba9d9-lvrgml I've attached an image that was shared with PMMI for use in the Countdown newsletters. Tina Warren replied to an email thread to let me know the Game Plan image on the Hub page is from PEI. | PMMI / PACK EXPO | Game Plan | | | Lauren Staley | Resolved | |||||||||||
| 43 | 09/04/25 | Madysen Fast | Minor | Leadworks | Firewall Clicks QC | (Leads correct) Fallas: https://internal.cloud.pmmimediagroup.com/campaign/view?id=59289 (Leads correct) Formic: https://internal.cloud.pmmimediagroup.com/campaign/view?id=61633 | Firewall | | | Emma Satchell | Resolved | Firewall Issue | ||||||||||||
| 44 | 09/04/25 | Aleks Apkarian | Medium | Naviga | Other | I was on the phone with Kice while they were ordering their 2026 Game Plan order through MYS, so I am wondering why I am not connected to the order and why it is under House Rep? | Kice Industries | 13978 | | | Emma Satchell | Resolved | System Configuration Error | Hello Aleks! Thank you for bringing this to our attention! We realized our error when determining if you were applicable for commission on this order. We are having all campaigns for MYS purchased GPs under "House Rep" unless reps qualify for commission. Commisision qualifications are noted here (https://pmmi.app.box.com/file/1833856549211?s=nz0h4eatj9woozmab51wl0ntihswblj8), but in summary advertisers need to spend $6,850 AFTER they purchase GP through MYS with a rep for a rep to qualify for commission on the GP ordered through MYS. We originally did not see campaign #13519, which qualifies you for commission on Kice's order. We've updated Naviga accordingly and apologize for the error! | ||||||||||
| 45 | 09/03/25 | Madysen Fast | Minor | Leadworks | Firewall Clicks QC | (Leads correct) Nordson: https://internal.cloud.pmmimediagroup.com/campaign/view?id=61527 (Leads correct) Beckhoff: https://internal.cloud.pmmimediagroup.com/campaign/view?id=61802 (Leads correct) NORD DRIVESYSTEMS: https://internal.cloud.pmmimediagroup.com/campaign/view?id=61342 (Leads correct) Rotex: https://internal.cloud.pmmimediagroup.com/campaign/view?id=62103 (Leads correct) Mepaco: https://internal.cloud.pmmimediagroup.com/campaign/view?id=61924 (Leads correct) Vention: https://internal.cloud.pmmimediagroup.com/campaign/view?id=63584 | Firewall | | | Emma Satchell | Resolved | |||||||||||||
| 46 | 09/02/25 | Jane Engel | Minor | Other | Other | They are doing an HCP eblast custom question, but i only see templates for PW and PFW in Wufoo? | What do I do? | MRP Solutions | 59600 | 99010.1 | | | JENNIFER BRINK | Resolved | Not an error | The template is now available. | ||||||||
| 47 | 09/02/25 | Madysen Fast | Minor | Leadworks | Firewall Clicks QC | (Leads updated previously) Recycle Me: https://internal.cloud.pmmimediagroup.com/campaign/view?id=63536 (Leads updated) Kardex: https://internal.cloud.pmmimediagroup.com/campaign/view?id=63209 | Firewall | | | Emma Satchell | Resolved | Firewall Issue | ||||||||||||
| 48 | 08/29/25 | Madysen Fast | Minor | Leadworks | Firewall Clicks QC | (Leads correct) Weller Engineering: https://internal.cloud.pmmimediagroup.com/campaign/view?id=60222 (Leads updated) RecycleMe: https://internal.cloud.pmmimediagroup.com/campaign/view?id=63536 | Firewall | | | Emma Satchell | Resolved | Firewall Issue | ||||||||||||
| 49 | 08/28/25 | Brian Gronowski | Critical | Naviga | Missing a date/Need a date | Trying to sneak in a last minute Spotlight, PFW for 9/10. Can you open up and add to plan #13973? It closed yesterday Mady said if she gets materials Tuesday, we can make it work. | Weidner | 13973 | | | Emma Satchell | Resolved | Billing | PFW Spotlight added to campaign #13973 for 9/10. Please let us know if you have any questions or concerns! | ||||||||||
| 50 | 08/28/25 | Madysen Fast | Minor | Leadworks | Firewall Clicks QC | (Leads updated) Redzone: https://internal.cloud.pmmimediagroup.com/campaign/view?id=63404 (Leads updated) Mettler Toledo: https://internal.cloud.pmmimediagroup.com/campaign/view?id=59395 (Leads updated) Harpak: https://internal.cloud.pmmimediagroup.com/campaign/view?id=61035 | Firewall | | | Emma Satchell | Resolved | Firewall Issue | ||||||||||||
| 51 | 08/27/25 | Madysen Fast | Minor | Leadworks | Firewall Clicks QC | (Leads Correct) TNA North America: https://internal.cloud.pmmimediagroup.com/campaign/view?id=63223 | Firewall | | | Emma Satchell | Resolved | Firewall Issue | ||||||||||||
| 52 | 08/26/25 | Christine Smallwood | Critical | Naviga | Other | Trying to add 2026 PW eblasts. | Rohrer | 13891 | see snip | | | Emma Satchell | Resolved | Rep Error | Hello Christine! It appears from the snippet that you chose 2025 pricing/ratelines but are attempting to add 2026 dates. Please select the 2026 rateline in the dropdown and re-add the dates. Your CSM should be able to assist you with this request if you continue to encounter the error. | |||||||||
| 53 | 08/26/25 | Christine Smallwood | Minor | Naviga | Missing a date/Need a date | The 5/26/2026 PRS Recyclability webinar needs a date added in Naviga. Please let me know when this is completed and thank you. | n/a | | | Emma Satchell | Resolved | Not an error | Campaign end date was updated to include the PRS series date. | |||||||||||
| 54 | 08/26/25 | Madysen Fast | Minor | Leadworks | Firewall Clicks QC | (Leads correct) Rockwell: https://internal.cloud.pmmimediagroup.com/campaign/view?id=60693 (Leads correct) Markem: https://internal.cloud.pmmimediagroup.com/campaign/view?id=62246 | Firewall | | | Emma Satchell | Resolved | Firewall Issue | ||||||||||||
| 55 | 08/25/25 | Madysen Fast | Minor | Leadworks | Firewall Clicks QC | (Leads correct) High Tek: https://internal.cloud.pmmimediagroup.com/campaign/view?id=55712 (Leads updated previously) Robopac: https://internal.cloud.pmmimediagroup.com/campaign/view?id=61388 (Leads correct) Novanta: https://internal.cloud.pmmimediagroup.com/campaign/view?id=61730 (Leads correct) Rychiger: https://internal.cloud.pmmimediagroup.com/campaign/view?id=59713 (Leads correct) Uhlmann: https://internal.cloud.pmmimediagroup.com/campaign/view?id=61744 (Leads correct) MGS Machine: https://internal.cloud.pmmimediagroup.com/campaign/view?id=63554 (Leads updated previously) Italian Trade: https://internal.cloud.pmmimediagroup.com/campaign/view?id=63658 | Firewall | | | Emma Satchell | Resolved | |||||||||||||
| 56 | 08/19/25 | Christine Smallwood | Minor | Naviga | Product Issue | Can't add the 1 category product to the plan | Busch | 13863 | Game Plan | | | JENNIFER BRINK | Resolved | |||||||||||
| 57 | 08/21/25 | Jake Brock | Major | Naviga | Rate Line Addition/Adjustment | added line item | Need the 10% first time advertiser discount applied on this. Thanks! | Advanced Cylinder Repair | | | MaryAnn Coyle | Resolved | Billing | |||||||||||
| 58 | 08/20/25 | Madysen Fast | Minor | Leadworks | Firewall Clicks QC | (Leads correct) Beckhoff: https://internal.cloud.pmmimediagroup.com/campaign/view?id=61799 | Firewall | | | Emma Satchell | Resolved | Firewall Issue | ||||||||||||
| 59 | 08/20/25 | Lara Krieger | Medium | Product Hub | Hub update | N/A | Should this section for the resource guide and product ads be updated to have 2026 vs 2025 since this is a 2026 cover date for the issue? Organizing and sending out instructions to clients and realized this should say 2026 vs 2025. Thx. https://hub.pmmimediagroup.com/leaders-in-packaging/?brand=7-9898d682a1-bxx7v9 | N/A | | | Emma Satchell | Resolved | Hub | Hello Lara! We've updated the hub in the area we believe you were referring to. Please let us know via screenshot if there is a different area in the hub you'd like updated which we missed. | ||||||||||
| 60 | 08/19/25 | Madysen Fast | Minor | Leadworks | Firewall Clicks QC | Lubriplate: https://internal.cloud.pmmimediagroup.com/campaign/view?id=59900 (leads correct) Vention: https://internal.cloud.pmmimediagroup.com/campaign/view?id=63582 (Leads updated) Sleeve Seal: https://internal.cloud.pmmimediagroup.com/campaign/view?id=61517 Industrial Magnetics: https://internal.cloud.pmmimediagroup.com/campaign/view?id=56384 EDGE Industrial: https://internal.cloud.pmmimediagroup.com/campaign/view?id=56027 | Firewall | | | Emma Satchell | Resolved | |||||||||||||
| 61 | 08/18/25 | WENDY SAWTELL | Major | Naviga | Other | None of the 2026 editorial webinars seem to be in Naviga (see screenshots). I used 2026 dates. EFP wants the HCP one on 5/27. Thanks. | EFP | 13865 | | | JENNIFER BRINK | Resolved | Not an error | |||||||||||
| 62 | 08/15/25 | Madysen Fast | Minor | Leadworks | Firewall Clicks QC | (Leads correct) SEW-Eurodrive: https://internal.cloud.pmmimediagroup.com/campaign/view?id=60568 (Leads correct) Group O: https://internal.cloud.pmmimediagroup.com/campaign/view?id=63533 (Leads updated) Graphic Packaging: https://internal.cloud.pmmimediagroup.com/campaign/view?id=62231 | Firewall | | | Emma Satchell | Resolved | |||||||||||||
| 63 | 08/18/25 | Stephanie Haag | Medium | Naviga | Other | MG America wants to switch the length of their banners to only run until October. They want same price and impressions but only running until October 2nd. | MG America | https://pmg.navigahub.com/ew/pmg/ad/campaign_lines?ID=13207 | | | JENNIFER BRINK | Resolved | Moving Date | |||||||||||
| 64 | 08/18/25 | Christine Smallwood | Minor | Naviga | Rate Line Addition/Adjustment | n/a | Please take a look at the July-Aug-Sept Targeted Audio campaign and confirm that there is not a price listed. I don't believe I see a rate for that campaign. | Busch Vacuum Solutions | 13863 | 99073 or 99074 or 99075 or 99056 | | | JENNIFER BRINK | Resolved | System Configuration Error | Hi Christine, I have updated errant lines. jul/aug/sept is not showing the correct price. | ||||||||
| 65 | 08/18/25 | Christine Smallwood | Minor | Naviga | Other | Any idea how this seemingly random agency was connected to Busch? | n/a | Busch Vacuum Solutions | 13863 | n/a | | | JENNIFER BRINK | Resolved | System Bug | Hi Christine! I that agency is no longer tied to Busch. | ||||||||
| 66 | 08/15/25 | Courtney Nichols | Medium | BASE/Websites/Mindful | Leadworks Issue | Hi Jenn, If I should create a ticket for this let me know, but I’m trying to make Cyklop’s (formerly known as Inkjet) OEM & PW Leaders metrics appear in Leadworks but I can’t make it work. Can you take a look if you have a chance? Mindful company page: https://app.mindfulcms.com/pmmi/default/content/main/companies/16cc22950000000000616c6c Maybe I am confusing the long or short company IDs? I’m not sure so I need some fresh eyes. Thank you! | Cyklop | - | - | | | JENNIFER BRINK | Resolved | UI Clarity | The Enhanced Engagement report has been updated and fixed. Closing this ticket since the issue was resolved. Opening a new ticket for the base issue. | |||||||||
| 67 | 08/14/25 | Madysen Fast | Minor | Leadworks | Firewall Clicks QC | Beckhoff: https://internal.cloud.pmmimediagroup.com/campaign/view?id=61973 | Firewall | | | Emma Satchell | Resolved | |||||||||||||
| 68 | 08/11/25 | Madysen Fast | Minor | Leadworks | Firewall Clicks QC | (leads updated) AMCI: https://internal.cloud.pmmimediagroup.com/campaign/view?id=59951 (leads updated) Wirebelt: https://internal.cloud.pmmimediagroup.com/campaign/view?id=60255 Vention: https://internal.cloud.pmmimediagroup.com/campaign/view?id=63583 (leads updated) Redzone: https://internal.cloud.pmmimediagroup.com/campaign/view?id=63403 | Firewall | | | JENNIFER BRINK | Resolved | redzone has been qc'd and leads updated. Wire belt has been qc'd and leads updated Vention has been qc'd and request to remove leads has been submitted. | ||||||||||||
| 69 | 08/14/25 | Christine Smallwood | Minor | Naviga | Product Issue | n/a | Please see attached - the Product field and Description field do not appear aligned. | Cyklop | 13855 | 98946 | | | Lauren Staley | Resolved | We are not sure exactly why this description transposed over to Ahead of the PACK, but have updated the line to display correctly at the correct price. | |||||||||
| 70 | 08/14/25 | Christine Smallwood | Minor | Naviga | Other | n/a | Please see attached. Unable to add the Game Plan Early Bird product. | Cyklop | 13855 | n/a | | | Lauren Staley | Resolved | The line has been updated to 2026 dates and should be selectable without any errors going forward. | |||||||||
| 71 | 08/14/25 | Christine Smallwood | Minor | Naviga | Product Issue | Please see attached. | Specialty Equipment | 13852 | n/a | | | Lauren Staley | Resolved | User Error - Sales Rep | Targeted Audio should be selected from "Packages" rather than "Product" | |||||||||
| 72 | 08/14/25 | Jake Brock | Major | Naviga | Rate Line Addition/Adjustment | Added line item. | Just need 10% first time advertiser discount applied as this is still the first calendar year this client is spending. | Swift Sensors | 13854 | 98938 | | | Lauren Staley | Resolved | PFW LinkedIn static post added at 10% member discount | |||||||||
| 73 | 08/13/25 | Madysen Fast | Minor | Leadworks | Firewall Clicks QC | (leads updated) Endress Hauser: https://internal.cloud.pmmimediagroup.com/campaign/view?id=59736 | Firewall | | | Lauren Staley | Resolved | |||||||||||||
| 74 | 08/12/25 | Madysen Fast | Minor | Leadworks | Firewall Clicks QC | (leads correct) Frain: https://internal.cloud.pmmimediagroup.com/campaign/view?id=62032 (leads updated) SEW-Eurodrive: https://internal.cloud.pmmimediagroup.com/campaign/view?id=59643 | Firewall | | | Lauren Staley | Resolved | |||||||||||||
| 75 | 08/08/25 | Madysen Fast | Minor | Leadworks | Firewall Clicks QC | Ecologic Brands - https://internal.cloud.pmmimediagroup.com/campaign/view?id=63532 | Firewall | | | JENNIFER BRINK | Resolved | Firewall Issue | AMCI and Wire belt were duplicates Ecologic Brands has been qc'd and no changes. | |||||||||||
| 76 | 08/07/25 | Madysen Fast | Minor | Leadworks | Firewall Clicks QC | Triangle Packaging: https://internal.cloud.pmmimediagroup.com/campaign/view?id=62282 Also Triangle Packaging: https://internal.cloud.pmmimediagroup.com/campaign/view?id=62281 | Firewall | | | JENNIFER BRINK | Resolved | Firewall Issue | These have been reviewed and leads updated. | |||||||||||
| 77 | 08/11/25 | Madysen Fast | Minor | Omeda | Omeda Issue | I am trying to reset my password, as I got a new computer and I couldn't remember my old one, and I've requested it twice and have not received an email for a new password link. | N/A | | | JENNIFER BRINK | Resolved | System Bug | Omeda reset the password. Madysen was able to get into the system. | Submitted a ticket to Omeda's jira system | ||||||||||
| 78 | 08/11/25 | LEO GUENTHER | Major | Naviga | Rate Line Addition/Adjustment | Tried to add a December eBlast | Said I need to add a rate card | Charter Next Generation | 13840 | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | The 2025 rateline was selected, so Naviga didn't allow the line to be added (not an error). I showed Leo a quick way to search for the product type, so he could easily grab the 2026 line. | |||||||||
| 79 | 08/08/25 | MaryAnn Coyle | Medium | Naviga | Rate Line Addition/Adjustment | Matthews is getting their 8/1 custom question at no charge because of a mistake in July on an earlier custom question. Am I allowed to go in and just apply to make-good to this line since it hasn't been billed yet OR would you prefer to run a proper 'credit' to this order? | Matthews Marking | 12880 | 90040 | | | JENNIFER BRINK | Resolved | Make Good | I just adjusted the line! It has been zeroed out. | |||||||||
| 80 | 08/07/25 | Madysen Fast | Minor | Leadworks | SalesForce/Naviga sync | Is it possible to change the contact Kim Beeks username to better reflect her name? Right now its ksuntjens-beeks, and she would prefer for it to just be something k-beeks or similar. | Sormac | | | Lauren Staley | Resolved | Not an error | Hi Madysen. Ian had a few mins today, so he updated the username to kbeeks | https://pmmimediagroup.atlassian.net/browse/LW-1912 | ||||||||||
| 81 | 08/08/25 | Aleks Apkarian | Minor | Product Hub | Hub update | Hi there! It looks like the cost for the PW Innovation Reports in the Hub is listed as $7,000 NET, but in Naviga, NET is $7,100. I checked back at the "2026 new products" presentation Emma had done for our sales meeting, and it was also listed as $7,100 there. Can someone update the Hub to reflect the $7,100 NET cost? Or Should we be using that as our baseline instead of the Naviag price? Thank you so much! | Hi there! It looks like the cost for the PW Innovation Reports in the Hub is listed as $7,000 NET, but in Naviga, NET is $7,100. I checked back at the "2026 new products" presentation Emma had done for our sales meeting, and it was also listed as $7,100 there. Can someone update the Hub to reflect the $7,100 NET cost? Or Should we be using that as our baseline instead of the Naviag price? Thank you so much! | Hub price different - presenting product to Inteplast Group | | | JENNIFER BRINK | Resolved | Hub | This has been updated! | ||||||||||
| 82 | 08/07/25 | Kerry Faust | Major | Leadworks | Leadworks Issue | Focke & Son client reached out regarding upcoming Spotlight on PACK EXPO International Newletter PW (2025) with launch date of September 19, 2025. They have entered their materials however there is no proof appearing. They have also entered the Hall and Booth number which is showing as a mandatory field however it disappears everytime they enter it. Could someone please let me know if the proof should be available for the client to view? | Focke & Co / 100949 | | | Lauren Staley | Resolved | System Configuration Error | We updated the template and the issue resolved. | |||||||||||
| 83 | 08/07/25 | LEO GUENTHER | Minor | Product Hub | Specs Edit | Trim Numbers are Different. They need to both be 5.4375 | Trim Numbers are Different. They need to both be 5.4375 | PMI Kyoto | | | Lauren Staley | Resolved | Not an error | Per Lara, specs are correct for a 1/2 horizontal. | ||||||||||
| 84 | 08/06/25 | Courtney Nichols | Critical | Leadworks | Leadworks Issue | Can't get Personify ID to pull through for GP listing | Innomark | - | - | | | JENNIFER BRINK | Resolved | System Configuration Error | You should now be able to contact the advertiser via the Dashboard. | https://pmmimediagroup.atlassian.net/browse/LW-1910 | ||||||||
| 85 | 08/04/25 | Hannah Krause | Major | Leadworks | Material Submission Issue | I put the wrong category in media planner for Oxipital AI's Game plan and tried to change it in Media planner but the the template is not updated to reflect the category change. The template/preview should be Digital Transformation. https://adbuilder.pmmimediagroup.com/gamePlan/2795 | https://internal.cloud.pmmimediagroup.com/mediaPlanner/orders/index/id/1225 | https://internal.cloud.pmmimediagroup.com/mediaPlanner/orders/mediaPlan/id/13567 | | | Lauren Staley | Resolved | System Bug | The correct category is showing in all the places now! | https://pmmimediagroup.atlassian.net/browse/LW-1905 | |||||||||
| 86 | 08/06/25 | MaryAnn Coyle | Critical | Leadworks | Leadworks Issue | Blank screens are now generating instead of Game Plan Listings for clients OR we are getting the attached error. | ALL GAME PLANS | | | JENNIFER BRINK | Resolved | System Bug | https://pmmimediagroup.atlassian.net/browse/LW-1909 | |||||||||||
| 87 | 08/06/25 | MaryAnn Coyle | Critical | Leadworks | Leadworks Issue | Their Game Plan images have disappeared and an error comes up when I try to open in a new tab. https://adbuilder.pmmimediagroup.com/gamePlan/2714 https://adbuilder-image-backups.s3.us-west-2.amazonaws.com/images/gamePlan/1484/Baumer_GP_logo.jpg | Baumer hhs | | | Lauren Staley | Resolved | Not an error | MaryAnn reloaded the images and everything is working as expectednow. | https://pmmimediagroup.atlassian.net/browse/LW-1911 | ||||||||||
| 88 | 08/06/25 | Stephanie Haag | Critical | Leadworks | Leadworks Issue | When the client looks about the proof the ads break and only one partially shows, https://ad-proof-approval-prod.s3.amazonaws.com/gameplan-proof-689370bf182d25fed08cf0d8.pdf \ | VNE Corp | | | Lauren Staley | Resolved | System Bug | Adding the correct spacing resolved this issue for VNE. Stephanie relayed that they have approved their ad. | https://pmmimediagroup.atlassian.net/browse/LW-1908 | ||||||||||
| 89 | 08/05/25 | Madysen Fast | Minor | Leadworks | Firewall Clicks QC | (leads correct) Exair: https://internal.cloud.pmmimediagroup.com/campaign/view?id=56325 (updated) Pick Heaters: https://internal.cloud.pmmimediagroup.com/campaign/view?id=60051 (updated) Nordson: https://internal.cloud.pmmimediagroup.com/campaign/view?id=61532 (updated) Akona: https://internal.cloud.pmmimediagroup.com/campaign/view?id=63412 | Firewall | | | Lauren Staley | Resolved | |||||||||||||
| 90 | 08/06/25 | Madysen Fast | Critical | Leadworks | Material Submission Issue | Urschel's link is not working, Jenn had created a new link but it still doesn't work from Media Planner, and it isn't showing the new materials that urschel submitted. I have attached the correct proof that Urschel recieved when they submitted materials, but it is still showing as not completed and with the wrong materials. | Urschel | Game Plan | | | Lauren Staley | Resolved | System Bug | Yevgeny was able to resolve the Urschel issue with Madysen | https://pmmimediagroup.atlassian.net/browse/LW-1908 | |||||||||
| 91 | 08/06/25 | Jake Brock | Major | Naviga | Rate Line Addition/Adjustment | added line item | Need 10% first time advertiser discount applied. They signed an order earlier this year but still in their first year of business with us. | Swift Sensors | 13828 | 98815 | | | Lauren Staley | Resolved | Billing | Added the line again at the 10% member discount | ||||||||
| 92 | 08/06/25 | Madysen Fast | Minor | Leadworks | Other | Nothing is pulling through to Scout, even though the beacon is live on the clients website. I'm Kawasaki only put the beacon on one of their pages, not their homepage. Would that explain why it i blank? | Kawasaki | | | Lauren Staley | Resolved | The beacon should be on the homepage. Can they put it there- it should resolve the error. | ||||||||||||
| 93 | 08/01/25 | Stephanie Haag | Medium | Other | Other | MPAC will be at PACK EXPO - They will have two booths: North Hall — N-7418 — Processing Zone North Hall — N-8230 They need both added to their Leaders profile. | mPac | | | JENNIFER BRINK | Resolved | Question | To keep this in the record: At this time, booth numbers are added programmatically based on the account that directly purchased the booth space for the event. Since MPac did not purchase a booth under its own account, but rather its child companies secured their own booths independently, booth numbers for those child companies will not appear under the MPac listing. Unfortunately, we are unable to manually override this setup or add booth numbers in cases where the parent company did not purchase the booth directly. | |||||||||||
| 94 | 08/04/25 | Stephanie Haag | Minor | Leadworks | Leadworks Issue | The leads for the 7/17 webinar have not pushed over. Can I get these pushed through to the child campaign. https://internal.cloud.pmmimediagroup.com/campaign/view/id/63921 Parent campaign: https://internal.cloud.pmmimediagroup.com/campaign/view?id=59881 | Plexpack Corp | | | JENNIFER BRINK | Resolved | User Error - General | It looks like the child campaign was just created today. I adjusted the start date on the child campaign to be in the past, pushed the leads from the parent to the child and then moved the start date on the child campaign back to 7/17. The leads are now showing. | |||||||||||
| 95 | 08/04/25 | Madysen Fast | Minor | Leadworks | Firewall Clicks QC | (updated) Wipotec: https://internal.cloud.pmmimediagroup.com/campaign/view?id=60078 | Firewall | | | Lauren Staley | Resolved | Firewall Issue | ||||||||||||
| 96 | 08/03/25 | Bea Greany | Minor | Naviga | Product Issue | discovered a couple of PFW eblasts that contain old eblast templates in eBuilder. 1 error was user error (changing template in advertiser LW campaign. The other is a Naviga product error described in the request field. | Product PFWEBPT: PFW - ProFood World PACK EXPO E-blast 2025 rate card ID 7082 Industry E-Book External ID should be 631. https://internal.cloud.pmmimediagroup.com/campaignTemplate/view?id=631 Refer to attached screenshot. | ratecard error | | | Lauren Staley | Resolved | System Configuration Error | Thanks for catching this, Bea! The update to the external ID has been made. | ||||||||||
| 97 | 08/01/25 | Lara Krieger | Minor | Product Hub | Hub update | N/A | Pls add the corner cut specs that are attached to the Show Daily spec page. | N/A | | | Emma Satchell | Resolved | Not an error | Hello Lara! To have this added to the hub, we'll need a version from the designers which matches the specs microsite. I've placed a request to the design team on your behalf (link: https://pmmimediagroup.atlassian.net/browse/DRP-531?atlOrigin=eyJpIjoiOTU3N2Q3ODAwZDQ4NDc5MTljZmNhYzVkMTIxN2VhMTQiLCJwIjoiaiJ9). I believe you have a login to the specs microsite, but if you need our team to add it to the specs microsite on your behalf after the designers have created the image, you are welcome to resubmit a separate ticket. In that separate ticket, please also include the exact specs you'd like added to the right-hand bar of the specs page. | ||||||||||
| 98 | 08/01/25 | Madysen Fast | Minor | Leadworks | Firewall Clicks QC | (Leads correct) NCC Automated Systems: https://internal.cloud.pmmimediagroup.com/campaign/view?id=63608 (Updated) Specright: https://internal.cloud.pmmimediagroup.com/campaign/view?id=63535 | Firewall | | | Emma Satchell | Resolved | Firewall Issue | ||||||||||||
| 99 | 07/31/25 | Madysen Fast | Minor | Leadworks | Firewall Clicks QC | (Updated) Mettler Toledo: https://internal.cloud.pmmimediagroup.com/campaign/view?id=59383 (Updated) Nercon: https://internal.cloud.pmmimediagroup.com/campaign/view?id=59363 (Updated) Beckhoff: https://internal.cloud.pmmimediagroup.com/campaign/view?id=61801 | Firewall | | | Emma Satchell | Resolved | Firewall Issue | ||||||||||||
| 100 | 07/30/25 | Madysen Fast | Minor | Leadworks | Firewall Clicks QC | (Updated) Mettler Toledo: https://internal.cloud.pmmimediagroup.com/campaign/view?id=61347 (Leads correct) Tronics Label Applications: https://internal.cloud.pmmimediagroup.com/campaign/view?id=62878 | Firewall | | | Emma Satchell | Resolved | Firewall Issue | ||||||||||||
| 101 | 07/31/25 | Madysen Fast | Minor | Leadworks | SalesForce/Naviga sync | Giada Casadei needed a leadworks login, so when i was trying to make hers, her username comes up as hdurzi, and doesn't match her name at all. Is it possible to update the username so that it matches her actual name? | CT Pack | | | JENNIFER BRINK | Resolved | System Configuration Error | This has been updated... the new username is gcasadei we are working on an upgrade that will prevent this from happening in the future. Won't be ready until 2026. | https://pmmimediagroup.atlassian.net/browse/LW-1903 | ||||||||||
| 102 | 07/31/25 | Kerry Faust | Minor | Leadworks | Reporting Issue | When checking Webinar history in LW noticed the leads are not pulling through. Listed as zero yet launched on 7/15. | Markem-Imaje | | | JENNIFER BRINK | Resolved | User Error - CST | Hi Kerry! the leads are now there, but I needed to create a new campaign: https://internal.cloud.pmmimediagroup.com/campaign/view/id/63735 These campaigns should be created in the same way we create a playbook campaign. You would navigate to the Brand's campaign (in this case the packaging world 7/15 editorial webinar). You would then clone the campaign and click the create a child campaign checkbox. If you have any questions on this process, I am happy to connect via zoom or slack huddle to show you! | |||||||||||
| 103 | 07/29/25 | Christine Smallwood | Minor | Leadworks | Leadworks Issue | Hey all, requesting a closer look for this reporting result: the Median results appear to be taking from the 6/26/2025 eblast only. Client Dow Coating Materials. Thx! | | | Lauren Staley | Resolved | System Bug | Ian was able to fix the median display issue. It is now functioning for all campaigns as expected. | https://pmmimediagroup.atlassian.net/browse/LW-1899 | |||||||||||
| 104 | 07/30/25 | Stephanie Haag | Major | Omeda | Reporting Issue | I need an accurate click number for 3/14 HB Fuller Eblast and 6/19 Sustainabilty finder. There were bot clicks on both and the client is asking for stats. | hb fuller | | | Emma Satchell | Resolved | Stephanie and I called and discussed the situation over huddle. Unfortunately, we do not have additional data to provide the advertiser regarding these deployments. My suggestion is to position the leads as the clicks, as these are the only clicks we have verified as human traffic. | ||||||||||||
| 105 | 07/30/25 | MaryAnn Coyle | Medium | Omeda | Omeda Issue | I do not see a skittle for PELV 2025 registrants. I have a client who purchases a direct mail for registrants every year before the shows. Should I use a different way to build this query? | Integrated Packaging Machinery | | | JENNIFER BRINK | Resolved | Not an error | The skittle is now there :) | |||||||||||
| 106 | 07/30/25 | Emma Satchell | Medium | Other | Other | When looking at Matthews Marking Systems' custom question e-blast, it appears the "I agree" checkbox is appearing even when the country of origin is USA. Could you please investigate this and make an update for future custom questions? | Matthews Marking Systems | | | JENNIFER BRINK | Resolved | Not an error | I have checked both WuFoo and clicked through my copy of the eblast. The "I agree" checkbox is working as expected. Results look accurate. | |||||||||||
| 107 | 07/29/25 | Madysen Fast | Minor | Leadworks | Firewall Clicks QC | (leads correct) Dorner: https://internal.cloud.pmmimediagroup.com/campaign/view?id=59649 (leads updated) Matthews Marking Systems: https://internal.cloud.pmmimediagroup.com/campaign/view?id=60849 (leads correct) NB Corporation: https://internal.cloud.pmmimediagroup.com/campaign/view?id=63118 (leads updated) MRP Solutions: https://internal.cloud.pmmimediagroup.com/campaign/view?id=59595 | Firewall | | | Lauren Staley | Resolved | |||||||||||||
| 108 | 07/30/25 | Stephanie Haag | Critical | Leadworks | Reporting Issue | The metrics for 10/13/23 and 11/7/2024 linkedin are not correct for Leadworks. They need to be updated for a meeting at 3pm est today. https://cloud.pmmimediagroup.com/advertiser/873/past-campaigns#tab2 | Wipotec | | | JENNIFER BRINK | Resolved | User Error - CST | Hello! These have been updated. For 44291, the LinkedIn ID was missing, so I added it and pulled in the updated stats. I resaved the report and data popped. For 49165, I just clicked the "update stats" and resaved the report. Everything is showing. | |||||||||||
| 109 | 07/28/25 | Madysen Fast | Minor | Leadworks | Firewall Clicks QC | (Updated) LyondellBasel: https://internal.cloud.pmmimediagroup.com/campaign/view?id=63531 | Firewall | | | Emma Satchell | Resolved | |||||||||||||
| 110 | 07/28/25 | Christine Smallwood | Critical | Naviga | Feature Request | Trying to remove the Sustainability Finder from this proposal - program not responding. | Please remove line 98515 and fix this issue. Thanks! | Engenesys | 13778 | 98515 | | John Schrei | | Lauren Staley | Resolved | Christine was able to delete the line. | ||||||||
| 111 | 07/28/25 | Jake Brock | Critical | Naviga | Missing a date/Need a date | Tried to add line item but says it is already closed. | I am looking to add a half page horizontal ad line item for PW September print. This is past closing date so it will not let me but Bacho and Lara approved they can get them in still. Looking to get it done ASAP considering deadline. | Zacros | 13786 | na | | | Lauren Staley | Resolved | 1/2 page horizontal ad has been added to the campaign! | |||||||||
| 112 | 07/22/25 | Kerry Faust | Medium | Leadworks | Leadworks Issue | Client sent screenshot on Friday 7/18 when she looked in Lead Works she was able to see these companies had viewed their ads, however when she went to look on 7/21 it was stating no activity. She is interested in Golding Farms. Email from Alisha Blake from Fortis. | Fortis | | | Emma Satchell | Resolved | Thank you for your patience! The campaign has been updated and converge is now populating as it should. | https://pmmimediagroup.atlassian.net/browse/LW-1896 | No | ||||||||||
| 113 | 07/28/25 | MaryAnn Coyle | Medium | Naviga | SalesForce/Naviga sync | Aleks created an opp and order under Flex Alliance and she should have done this under Flex Auto. She tried moving the opp to Flex Auto but that doesn't sync into Naviga. Can you please contact me to review and help fix this? | Flex Auto Industrial | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Connected with MaryAnn - Aleks is going to create a new opp and plan. | |||||||||||
| 114 | 07/28/25 | LEO GUENTHER | Minor | Product Hub | Hub update | File Not Found at link | Clicked on the 2026 content calendar from Hub and got Page Not found Error | Xenon | | | AMBER MILLER | Resolved | ||||||||||||
| 115 | 07/02/25 | Madysen Fast | Minor | BASE/Websites/Mindful | Other | FORDS Packaging Systems need the PACK EXPO logo next to their company names on the Leaders in Packaging Page. This is their PACK EXPO information: https://packexpo25.mapyourshow.com/8_0/exhibitor/exhibitor-details.cfm?exhid=02020219 | FORDS Packaging Systems need the PACK EXPO logo next to their company names on the Leaders in Packaging Page. This is their PACK EXPO information: https://packexpo25.mapyourshow.com/8_0/exhibitor/exhibitor-details.cfm?exhid=02020219 | FORDS Packaging Systems | | | Lauren Staley | Resolved | System Configuration Error | Fords now has the PE logo next their name. Please let us know if you have any questions! | https://trello.com/c/QKYJJJZk/1126-leaders-company-not-displaying-pelv-booth-badge | Yes | ||||||||
| 116 | 07/24/25 | Madysen Fast | Minor | Leadworks | Firewall Clicks QC | CTM Labeling: https://internal.cloud.pmmimediagroup.com/campaign/view?id=60534 | Firewall | | | Emma Satchell | Resolved | Firewall Issue | Yes | |||||||||||
| 117 | 07/24/25 | Trey Smith | Major | BASE/Websites/Mindful | Other | This advertiser needs a sponsor profile to be created in Mindful. https://www.ixon.cloud/en/ | I need to add this sponsor to an upcoming OEM Webinar. | IXON Cloud | | | Emma Satchell | Resolved | Not an error | Mindful company page created for Ixon. Added company to webinar post: https://app.mindfulcms.com/pmmi/default/content/main/events/1715e2279000000000616c6c | No | |||||||||
| 118 | 07/23/25 | Bea Greany | Minor | Leadworks | Leadworks Issue | https://internal.cloud.pmmimediagroup.com/campaign/view?id=62034 It's been more than 6 hours and ad clicks are not tracking into the July 25 Frain PW eblast LW campaign. I've checked the URLs in Omeda and the target URLs in eBuilder - they look fine. | Frain Industries | 62034 | | | JENNIFER BRINK | Resolved | System Bug | Yevgeny has resolved this issue. | ||||||||||
| 119 | 07/23/25 | Madysen Fast | Medium | Naviga | SalesForce/Naviga sync | Velec is not syncing to Naviga from salesforce, so I am unable to finish creating an opportunity/proposal for showcase. When I try to force sync, I get the email below, saying something is wrong with the address/zipcode. | Velec | | | Emma Satchell | Resolved | System Configuration Error | Account synced in Naviga and campaign created. Thanks! | |||||||||||
| 120 | 07/23/25 | Stephanie Haag | Major | Other | Other | Membrane is getting an error message after trying to add their booth number. It says that they have not added it even when added. https://adbuilder.pmmimediagroup.com/gamePlan/2706 | Membrane Process & Controls. | | | Emma Satchell | Resolved | Not an error | Hi Stephanie! Not sure what happened, but I was able to add their booth number and save without an error. Please let me know if you have any questions! | |||||||||||
| 121 | 07/22/25 | Madysen Fast | Minor | Leadworks | Firewall Clicks QC | (Updated) AROL North America: https://internal.cloud.pmmimediagroup.com/campaign/view?id=63357 (Updated) Matthews Marking Systems: https://internal.cloud.pmmimediagroup.com/campaign/view?id=63574 (Leads correct) SEW-Eurodrive: https://internal.cloud.pmmimediagroup.com/campaign/view?id=59521 (Leads correct) Coperion: https://internal.cloud.pmmimediagroup.com/campaign/view?id=61768 (Updated) Spee-Dee Packaging: https://internal.cloud.pmmimediagroup.com/campaign/view?id=62277 | Firewall | | | Emma Satchell | Resolved | Firewall Issue | ||||||||||||
| 122 | 07/22/25 | MaryAnn Coyle | Minor | Omeda | Omeda Issue | NBE had a lead generated from a recent deployment-July 9 PW Newsletter, but the contact, Terri Leclair no longer works for their company and hasn’t for some time. I understand that in some cases, company-level security settings or automated systems might result in emails being opened or clicked without the individual actually taking action. Could that explain how this lead was generated? So strange that a click was generated. Any insights that I can relay to the client? The contact is below if you wanted to remove them from Sheffield Pharmaceuticals LLC in your records: First Name: Terri Last Name: Leclair Title: Production Planner Company: Sheffield Pharmaceuticals LLC | National Bulk Equipment | https://internal.cloud.pmmimediagroup.com/leads/view?cid=59925&type=1 | | | Emma Satchell | Resolved | Hi! We are deactivating the incorrect contact immediately. You are correct — we believe this is due to company-level security settings resulting in the email being clicked without a human taking action. We do everything in our capability to remove these non-human clicks from campaigns, but it is an ongoing issue affecting email as a whole. Read more on non-human clicks here: https://pmmidotorg.lightning.force.com/lightning/r/0D5PH00000hEi0t0AC/view | LAUREN SANZ EMAIL | Yes | |||||||||
| 123 | 07/22/25 | Madysen Fast | Minor | Naviga | SalesForce/Naviga sync | Cathy Westhouse (who is no longer with EBS or even on salesforce/naviga) got an email from naviga for signing an order, and the email from naviga does not have the correct PMG address either (it still says 401 n michigan) Can the address be fixed and why cathy was emailed be investigated? Thanks! | EBS Ink Jet Systems | | | Emma Satchell | Resolved | System Configuration Error | I'm not able to see what triggered the deployment, but Kathy has been removed from Leadworks/Naviga. | |||||||||||
| 124 | 07/21/25 | Madysen Fast | Minor | Leadworks | Material Submission Issue | D&F Equipment are having issue with their game plan submission link. Nothing shows up or loads when they use the link straight from media planner, and the link does not work on my end either. | D&F Equipment | | | Emma Satchell | Resolved | System Bug | URL updated and is now working! | https://pmmimediagroup.atlassian.net/browse/LW-1895 | Yes | |||||||||
| 125 | 07/21/25 | Stephanie Haag | Medium | Other | Other | Membrane would like to have the materials from their 2024 Game Plan added to their 2025 plan. They changed categories from 2024 to 2025. | Membrane Process & Controls. | | | Emma Satchell | Resolved | Not an error | https://pmmimediagroup.atlassian.net/browse/LW-1894 | Yes | ||||||||||
| 126 | 07/21/25 | Madysen Fast | Minor | Leadworks | Reporting Issue | Squid Ink recieved a new engaged leads report emailed to them from converge, but what is in the email does not really match converge. They were emailed about a Papa Pete's Donut Company, but that contact does not show up in the converge report. | Squid Ink | | | Emma Satchell | Resolved | Not an error | Contacts listed under scout, not converge. Thanks! | Yes | ||||||||||
| 127 | 07/21/25 | MaryAnn Coyle | Medium | BASE/Websites/Mindful | Help with a view | KHS USA is a PW Leaders participant and an exhibitor at PELV. Can someone connect their Leaders to have the PELV symbol/See at us at.. showing? Also, their Leadworks is not connected to their Exhibitor Resource for PELV. https://packexpo25.mapyourshow.com/8_0/exhibitor/exhibitor-details.cfm?exhid=02002518 https://cloud.pmmimediagroup.com/advertiser/5560/exhibitor-portal | KHS USA | | | Emma Satchell | Resolved | System Configuration Error | KHS has been updated and should now have their booth linked to their Leaders profile. The ERC has not yet been updated to include PELV 2025. I'll make a note to inform the dev team! | |||||||||||
| 128 | 07/21/25 | Bea Greany | Critical | BASE/Websites/Mindful | Base/Website Issue | ProSource – Spanish website error message. Error messages are slightly different depending on how I arrive at the landing page. When clicking from the newsletter URL, https://es.prosource.org/?utm_source=Newsletters&utm_medium=Mundo+EXPO+PACK+NL&utm_term=20250721&oly_enc_id=4135J4776801B7X I get a Cloudflare error message, CNAME Cross-User Banned Error 1014. When I click from prosource.org, I get a page not found (moved or no longer exists) error message. | Can you get this website fixed? https://www.prosource.org/es/ | n/a | n/a | n/a | | | Emma Satchell | Resolved | System Bug | Hello Bea! It appears this ticket is going to be more complex than expected and we will not be able to get a fix until after the Naviga update. Until then, please use the standard ProSource.org link. We have "auto switch" on with our translating service, so visitors are redirected based on their browser language. | https://trello.com/c/ahJRGb3B | Yes | ||||||
| 129 | 07/21/25 | PATRICK YOUNG | Critical | Naviga | Other | I don't have access to Naviga | Access to Naviga has been denied. See screenshot. | NA | NA | NA | | | Emma Satchell | Resolved | Not an error | Hello Patrick, as posted in Naviga (https://pmmidotorg.lightning.force.com/lightning/r/0D5PH00000rMlQM0A0/view), Naviga is currently on a blackout for the 2026 product update. Naviga will operate under a partial blackout. During this time, sales reps will not have access, but CSMs will. If you need anything entered into the system, please reach out to your CSM. | ||||||||
| 130 | 07/21/25 | Madysen Fast | Minor | Leadworks | Firewall Clicks QC | (Leads correct) Frain: https://internal.cloud.pmmimediagroup.com/campaign/view?id=62003 (Leads correct) Fortis: https://internal.cloud.pmmimediagroup.com/campaign/view?id=59687 | Firewall | | | Emma Satchell | Resolved | |||||||||||||
| 131 | 07/18/25 | Madysen Fast | Minor | Leadworks | Firewall Clicks QC | (Updated) Columbia/Okura: https://internal.cloud.pmmimediagroup.com/campaign/view?id=60637 (Updated) Redzone: https://internal.cloud.pmmimediagroup.com/campaign/view?id=60379 (leads accurate) Wipotec: https://internal.cloud.pmmimediagroup.com/campaign/view?id=60067 | Firewall | | | Emma Satchell | Resolved | Firewall Issue | ||||||||||||
| 132 | 07/18/25 | Stephanie Haag | Medium | Leadworks | Other | The stats aren't pulling through. https://internal.cloud.pmmimediagroup.com/campaign/view?id=63166 | Pearson Packaging | | | JENNIFER BRINK | Resolved | User Error - CST | Hi Stephanie. It looks like no on clicked "launch" on the campaign, so there is no data to pull. | |||||||||||
| 133 | 07/17/25 | Madysen Fast | Minor | Leadworks | Firewall Clicks QC | (Updated) Industrial Magnetics: https://internal.cloud.pmmimediagroup.com/campaign/view?id=56379 (Leads correct) Spee-Dee: https://internal.cloud.pmmimediagroup.com/campaign/view?id=62274 (Leads correct) Jax: https://internal.cloud.pmmimediagroup.com/campaign/view?id=56709 | Firewall | | | Emma Satchell | Resolved | Firewall Issue | ||||||||||||
| 134 | 07/15/25 | Emma Satchell | Medium | Leadworks | Reporting Issue | Non-end user leads are pulling through into e-book child campaigns. Could you please investigate and find out what is happening? Below are links to the campaign and attached are the non-end users highlighted. | ThermOmegaTech 2024: https://internal.cloud.pmmimediagroup.com/leads/view?cid=52051&type=2 ThermOmegaTech 2025: https://internal.cloud.pmmimediagroup.com/leads/view?cid=63159&type=2 Intralox: https://internal.cloud.pmmimediagroup.com/leads/view?cid=55891&type=2 | n/a | n/a | n/a | | | JENNIFER BRINK | Resolved | System Configuration Error | The reason for these items pulling through to the child campaign is due to how they were classified when the lead was collected. They most likely came in as end uses, but somewhere along the lines they were reclassified. Once a lead is "saved" to a campaign, it is not removed because their classification is changed. The filters we have in place would only prevent a lead from saving. If there are a large amount on a campaign, we will remove them. However, if there are only a handful... we do not remove them child campaigns. | ||||||||
| 135 | 07/16/25 | Madysen Fast | Minor | Leadworks | Firewall Clicks QC | (leads above investigation threshold) Optel: https://internal.cloud.pmmimediagroup.com/campaign/view?id=63499 (Leads Correct) SICK: https://internal.cloud.pmmimediagroup.com/campaign/view?id=60414 (Leads Correct) Power Central: https://internal.cloud.pmmimediagroup.com/campaign/view?id=63217 (Updated) Urschel: https://internal.cloud.pmmimediagroup.com/campaign/view?id=59426 | Firewall | | | Emma Satchell | Resolved | |||||||||||||
| 136 | 06/25/25 | bguntz@pmmimediagroup.com | Minor | BASE/Websites/Mindful | Base/Website Issue | When applying date range and content filters in Mindful (filtering for all articles and videos in Q2) only the first 10 results show. I am unable to click to the next page or have it show more than 10 results on one page. | | | JENNIFER BRINK | Resolved | https://trello.com/c/qYMtNIri/1124-mindful-error-when-trying-to-view-more-results | |||||||||||||
| 137 | 07/10/25 | Lara Krieger | Minor | Specs Site | Hub update | Pls update the specs for Showcase for PW to show the template char limits: Template character limit guidelines for body copy Profile Word Counts: HALF HORIZONTAL 339 words, characters (no spaces) 1448; characters (with spaces) 1,787 HALF VERTICAL: 380 words; characters (no spaces) 1626, characters (with spaces) 2004 FULL profile no ad: 762 words; characters (no spaces) 3258; characters (with spaces) 4018 THIRD HORIZONTAL: 405 words; characters (no spaces) 1,730; characters (with spaces) 2134 THIRD VERTICAL: 563 words; characters (no spaces) 2406; characters (with spaces) 2968 | n/a | | | Claudia Schmidt | Resolved | Hub | ||||||||||||
| 138 | 07/15/25 | PATRICK YOUNG | Minor | Leadworks | Firewall Clicks QC | No steps were taken. | Please review the Air Products Eblast that was deployed on 7/14. The soft lead count was well below average and below their past sends. | Air Products | | | Emma Satchell | Resolved | Firewall Issue | Campaign has been QC'd and updated. The campaign now has 78 leads. | ||||||||||
| 139 | 07/14/25 | Claudia Smith | Medium | Leadworks | Leadworks Issue | I went into the campaign and clicked on the leads button and there is only 1 lead - my own lead when I created the campaign | Please import the leads for this campaign from Swoogo to LeadWorks | 3M | https://internal.cloud.pmmimediagroup.com/campaign/view/id/62299 | | | Emma Satchell | Resolved | User Error - General | Emailed Sanz for her help diagnosing what caused the error | |||||||||
| 140 | 07/09/25 | Jane Engel | Minor | Other | Other | It's doing the thing where I can't find the campaign in Zaps. I'm at that step of setting up the custom question and it doesn't show the campaign. Last time you did a work around? | Can you do your magic please? | Matthews | 60843 | | | JENNIFER BRINK | Resolved | Not an error | Hi Jane! Here is the new campaign: https://internal.cloud.pmmimediagroup.com/campaign/view?id=63574 | |||||||||
| 141 | 07/07/25 | Hannah Krause | Medium | Leadworks | Other | I can't create the media plan For Dgeo's game plan because I can't "print i/o" because the CSM is not pulling through. If I click "print i/o" I get an error screen(see screen shot). I tried to do a CSM override in LW but it did not work. The CSM should be Courtney for now. We can't send a materials upload link until I can add this to media planner. | 6620 | https://pmg.navigahub.com/ew/pmg/ad/pw/edit_campaign_line?ID=124263&l=95653.1&c=13518 | | | Lauren Staley | Resolved | System Configuration Error | Courtney has been attached as the CSM and it's now pulling through to media planner. Thanks! | Yes | |||||||||
| 142 | 07/09/25 | Jane Engel | Minor | Leadworks | Other | Their main production contact is in Leadworks under Main Digital Materials contact, but it doesn't show in the drop down when I try to create their Game Plan. The same issue is happening with Colbert Packaging Corporation. I'm not sure where the issue really is (Salesforce or Leadworks). Could you take a look? | D&F Equipment Sales, Inc. | Game Plan | | | Lauren Staley | Resolved | Disregarded per Jenn | |||||||||||
| 143 | 07/08/25 | Emma Satchell | Minor | Leadworks | Feature Request | Could you please create LW sub-types for Innovation Reports and Researched Lists? They'll use the same campaign type as e-books. | n/a | n/a | n/a | | | JENNIFER BRINK | Resolved | Won't Do | These are already set up in Leadworks. These will use the subtype PMG Reg From! | |||||||||
| 144 | 07/09/25 | Madysen Fast | Minor | Leadworks | Firewall Clicks QC | (leads correct) IWK Packaging Systems: https://internal.cloud.pmmimediagroup.com/campaign/view?id=61831 (leads updated) Optel: https://internal.cloud.pmmimediagroup.com/campaign/view?id=63500 | Firewall | | | Emma Satchell | Resolved | Firewall Issue | ||||||||||||
| 145 | 07/08/25 | Madysen Fast | Minor | Leadworks | Firewall Clicks QC | (Leads correct) Lubriplate: https://internal.cloud.pmmimediagroup.com/campaign/view?id=59904 (Leads correct) Swift Sensors: https://internal.cloud.pmmimediagroup.com/campaign/view?id=63236 (Leads correct) Fayette Industrial: https://internal.cloud.pmmimediagroup.com/campaign/view?id=63215 | Firewall | | | Emma Satchell | Resolved | Firewall Issue | ||||||||||||
| 146 | 07/02/25 | Madysen Fast | Minor | Leadworks | Firewall Clicks QC | (Leads correct) Squid Ink: https://internal.cloud.pmmimediagroup.com/campaign/view?id=59580 (Leads correct) Matthews Marking Systems: https://internal.cloud.pmmimediagroup.com/campaign/view?id=60846 (Leads correct) Eriez: https://internal.cloud.pmmimediagroup.com/campaign/view?id=61427 | Firewall | | | Emma Satchell | Resolved | Firewall Issue | ||||||||||||
| 147 | 07/07/25 | Madysen Fast | Minor | Leadworks | Firewall Clicks QC | (Updated) Stellar: https://internal.cloud.pmmimediagroup.com/campaign/view?id=63105 (Leads correct) Eriez: https://internal.cloud.pmmimediagroup.com/campaign/view?id=61427 | Firewall | | | Emma Satchell | Resolved | Firewall Issue | ||||||||||||
| 148 | 07/02/25 | Sean | Minor | BASE/Websites/Mindful | Base/Website Issue | Kim wants us to update our About Us pages in Mindful, but I don't know how to find them in Mindful. | NA | https://www.oemmagazine.org/page/oem-about-us | | | Lauren Staley | Resolved | Base | Sean has been able to get to the needed page. | ||||||||||
| 149 | 02/07/24 | Leadworks | Leadworks Issue | Varying images in LW are being strangely pixelated and distorted seemingly at random. | https://cloud.pmmimediagroup.com/_/campaigns/49431/ads-edit - new screenshot was added to image section, looked fine, but then refreshed and was pixelated | Various | | | JENNIFER BRINK | Resolved | https://pmmimediagroup.atlassian.net/browse/LW-1157 | |||||||||||||
| 150 | 02/01/24 | Other | SalesForce/Naviga sync | The PMMI Member field is not completed in Naviga for this client. | I added the member type manually and added it to the list of companies I sent to Simone. - Jenn | Hormann High Performance Doors | 11429 | 78238.1 | | | JENNIFER BRINK | Resolved | Hi Jenn - I checked and the Naviga box is clicked on their account in Salesforce. I'm not sure why the sync isn't working. Do you mind handling this one when you have time and then letting me know what you did to fix it? | |||||||||||
| 151 | 09/18/24 | Critical | Leadworks | Leadworks Issue | Scout and Converge reporting button isn't working. It says that the URL can't be reached. | all clients | | | JENNIFER BRINK | Resolved | ||||||||||||||
| 152 | 12/06/24 | Medium | Naviga | Other | What is going on with the system? This has happend mutiple times. See attached, it is pulling in random agency billing information from an agency I never heard of and never had any relationship with this account. Again, noticed mutiple times. I know how to adjust/fix, i think but wonder how we get this bug fixed. | Hixson | | | JENNIFER BRINK | Resolved | open ticket with Naviga and SF. | |||||||||||||
| 153 | 07/22/24 | Emma Satchell | Minor | Leadworks | Feature Request | E-Blast Question Upgrade - Hook to LW Please figure out how answers to the e-blast question upgrade form can automatically append leads in LW accordingly. Once tested and working, please create a process for CSMs to follow to create the hook or who CSMs should contact for their creation. Testing/process due: Sept 9 | | | JENNIFER BRINK | Resolved | Not an error | |||||||||||||
| 154 | 04/14/22 | Other | Other | I have watched a client go through the steps of adding Scout and it isn't working. Is there someone on the team that could possibly connect with the client to review? I am probably missing something. Client is very nice and easy to work with. His name is Dominic Imburgia:drimburgia@packagingpersonified.com | Packaging Personified | | | JENNIFER BRINK | Resolved | System Configuration Error | Asked if it can wait until Monday | |||||||||||||
| 155 | 06/22/22 | Naviga | Feature Request | Please see explanation in notes section. | Is it possible to have the total print items added in each section verus the total at the bottom? Example is below. l have to pull the report and then organize. Need to show how many of each ad size are sold and the page count total. | All | | | JENNIFER BRINK | Resolved | Feature Request | |||||||||||||
| 156 | 07/22/22 | Leadworks | Reporting Issue | Was reviewing scout data with a client this week and we noticed the attached record for Smuckers where the reporting is falsely grouped with Georgia Pacific and Morton Salt as one organization in Converge. I noticed this is happening in the records for weber as well. | schneider packaging | | | Zanzy Begoun | Resolved | System Configuration Error | opened jira ticket | https://pmmimediagroup.atlassian.net/browse/LW-933 | ||||||||||||
| 157 | 07/27/22 | Other | Other | JM Smuckers shows up on a bunch of reports but for some reason it includes people from other companies not related to Smuckers | na | | | JENNIFER BRINK | Resolved | System Bug | https://pmmimediagroup.atlassian.net/browse/LW-933 | With the dev team. Digging into why its happening | ||||||||||||
| 158 | 09/23/22 | Other | Other | Looked up converge/scout names and Pillar and Paxton are showing up as JM Smucker | The Industrial Drive and Carver Road addresses are Pillar and Paxton | Pillar Technologies and Paxton Products | | | JENNIFER BRINK | Resolved | System Bug | |||||||||||||
| 159 | 07/01/25 | Lara Krieger | Minor | Product Hub | Hub update | The F&I dir page has a list of the categories but those are 2024 categories, the screen shot needs to be updated under interiorpages. | | | Emma Satchell | Resolved | Hub | Hello Lara! Unfortunately, we do not have an example of the updated "Engine Room Equipment" category to replace "Utilities and Infrastructure". However, I've updated the verbiage in the hub. We'll update the link once we have a copy of the 2025 F&I directory with the new category. | ||||||||||||
| 160 | 07/01/25 | Madysen Fast | Minor | Leadworks | Firewall Clicks QC | (Updated) Zebra Technologies: https://internal.cloud.pmmimediagroup.com/campaign/view?id=63208 (Updated) Syntegon: https://internal.cloud.pmmimediagroup.com/campaign/view?id=62909 (Updated) Graphic Packaging International: https://internal.cloud.pmmimediagroup.com/campaign/view?id=62230 | Firewall Clicks | | | Emma Satchell | Resolved | Firewall Issue | ||||||||||||
| 161 | 06/30/25 | Emma Satchell | Medium | Product Hub | Other | Could you please create a hub login for Raquel? Email: rserranosargent@pmmimediagroup.com | n/a | | | Lauren Staley | Resolved | Hub | Raquel is in the hub! | |||||||||||
| 162 | 06/27/25 | Madysen Fast | Leadworks | Firewall Clicks QC | (Updated) Dow Coating Materials: https://internal.cloud.pmmimediagroup.com/campaign/view?id=62888 (Updated) Columbia/Okura: https://internal.cloud.pmmimediagroup.com/campaign/view?id=60642 (Updated) CGP Expal: https://internal.cloud.pmmimediagroup.com/campaign/view?id=63216 (Updated) Veritiv: https://internal.cloud.pmmimediagroup.com/campaign/view?id=63063 | Firewall | | | Emma Satchell | Resolved | ||||||||||||||
| 163 | 06/26/25 | Madysen Fast | Leadworks | Firewall Clicks QC | (Updated) Nita Labeling: https://internal.cloud.pmmimediagroup.com/campaign/view?id=61099 (Leads correct) Brawn Mixer: https://internal.cloud.pmmimediagroup.com/campaign/view?id=59938 (Updated) Novanta: https://internal.cloud.pmmimediagroup.com/campaign/view?id=61733 | Firewall | | | Emma Satchell | Resolved | ||||||||||||||
| 164 | 06/25/25 | Madysen Fast | Leadworks | Firewall Clicks QC | (Updated) Brawn Mixer: https://internal.cloud.pmmimediagroup.com/campaign/view?id=59938 | Firewall | | | Emma Satchell | Resolved | ||||||||||||||
| 165 | 06/20/25 | Bea Greany | Major | Leadworks | Leadworks Issue | eblast ad clicks are not showing in the advertiser LW campaign https://internal.cloud.pmmimediagroup.com/campaign/view/id/61998 Omeda track ID: PMMICD250620006 LW ad 1: https://prospector.pmmimediagroup.com/redirect/w61998/110122/@{encrypted_customer_id}@ Omeda ad 1: https://prospector.pmmimediagroup.com/redirect/w61998/110122/@{encrypted_customer_id}@?@{webtrack}@ https://prospector.pmmimediagroup.com/redirect/w61998/110122/@{encrypted_customer_id}@?@{webtrack}@ https://prospector.pmmimediagroup.com/redirect/w61998/110122/@{encrypted_customer_id}@?@{webtrack}@ LW ad 2 - logo: https://prospector.pmmimediagroup.com/redirect/w61998/110126/@{encrypted_customer_id}@ Omeda ad 2: https://prospector.pmmimediagroup.com/redirect/w61998/110126/@{encrypted_customer_id}@?@{webtrack}@ The eblast was originally created in Omeda on June 18 under PMMICD250618010 but I canceled that campaign (it was the wrong deployment type). | Frain Industries | 13257 | 93930.1 | | | JENNIFER BRINK | Resolved | System Bug | For the purpose of this send, I am marking the ticket resovled. Yevgeny is still looking into the root cause. We created a US/Canada only list for this specific send. | https://pmmimediagroup.atlassian.net/browse/LW-1869?atlOrigin=eyJpIjoiZjUxZmQyZmNhOTk1NDI4ZTkxMmE2MDYxMDM2NmQ1MzEiLCJwIjoiaiJ9 | ||||||||
| 166 | 06/25/25 | Faith Zucker | Minor | Naviga | Other | Please add HCP Focus July dates. I was unable as the 7/8 date closed on 6/24. Client will get io back asap. | Optel Vision Group | 13651 | | | Emma Satchell | Resolved | Billing | Hello Faith! Thank you for submitting a ticket! The July HCP Focus dates have been added to your campaign #13651. Please note, the advertisers materials are due by this Friday, 6/27. | Yes | |||||||||
| 167 | 06/24/25 | Madysen Fast | Leadworks | Firewall Clicks QC | (Updated) Zebra Technologies: https://internal.cloud.pmmimediagroup.com/campaign/view?id=63207 (Updated) DT Technologies: https://internal.cloud.pmmimediagroup.com/campaign/view?id=62177 (Updated) Squid Ink: https://internal.cloud.pmmimediagroup.com/campaign/view?id=59576 (Leads correct) Spee-Dee: https://internal.cloud.pmmimediagroup.com/campaign/view?id=62278 | Firewall | | | Emma Satchell | Resolved | ||||||||||||||
| 168 | 06/23/25 | Madysen Fast | Leadworks | Firewall Clicks QC | (Updated) Thermo Fisher: https://internal.cloud.pmmimediagroup.com/campaign/view?id=63339 ' (Updated) Key Technology: https://internal.cloud.pmmimediagroup.com/campaign/view?id=62932 | Firewall | | | Emma Satchell | Resolved | Firewall Issue | |||||||||||||
| 169 | 02/13/25 | Becca Welsby | Minor | Product Hub | Hub update | Per John: Part 2 is under the Show Daily section you will see below: https://hub.pmmimediagroup.com/pack-expo-show-daily/?brand=7-c0d3cba9d9-lvrgml Can we get those Show Daily illustrations switched out to something current? Those are from 2021 | | | Lauren Staley | Resolved | Hub | Hub has been updated! | https://pmmimediagroup.atlassian.net/browse/DRP-427 | Waiting on design ticket completion | ||||||||||
| 170 | 06/23/25 | Trey Smith | Critical | BASE/Websites/Mindful | Other | Not finding sponsor: Redzone | what | | | JENNIFER BRINK | Resolved | Base | I added the profile, but we need to wait for Silvia or LIllian to write their profile. Tracey has reached out to both of them and I have attached their profile to the webinar. | |||||||||||
| 171 | 06/20/25 | Madysen Fast | Leadworks | Firewall Clicks QC | (Leads are correct) Matthews Marking Systems: https://internal.cloud.pmmimediagroup.com/campaign/view?id=63349 (Updated) T.H.E.N./Sanko North America: https://internal.cloud.pmmimediagroup.com/campaign/view?id=61574 (Updated) Formic: https://internal.cloud.pmmimediagroup.com/campaign/view?id=61632 (Updated) IMA Food North America: https://internal.cloud.pmmimediagroup.com/campaign/view?id=60589 (Updated) ID technology: https://internal.cloud.pmmimediagroup.com/campaign/view?id=55774 (Updated) Morrison Container: https://internal.cloud.pmmimediagroup.com/campaign/view?id=56552 (Updated) H.B. Fuller Company: https://internal.cloud.pmmimediagroup.com/campaign/view?id=61989 | Firewall | | | Emma Satchell | Resolved | Firewall Issue | |||||||||||||
| 172 | 06/17/25 | Madysen Fast | Leadworks | Firewall Clicks QC | (LW correct) Swift Sensors: https://internal.cloud.pmmimediagroup.com/campaign/view?id=63144 (Updated) Aerzen: https://internal.cloud.pmmimediagroup.com/campaign/view?id=55842 (LW correct) Paxton: https://internal.cloud.pmmimediagroup.com/campaign/view?id=56822 (LW correct) Air Products: https://internal.cloud.pmmimediagroup.com/campaign/view?id=60554 (LW correct) Dase Sing: https://internal.cloud.pmmimediagroup.com/campaign/view?id=59783 | Firewall | | | Emma Satchell | Resolved | Firewall Issue | |||||||||||||
| 173 | 06/18/25 | Madysen Fast | Leadworks | Firewall Clicks QC | (Updated) Heat and Control: https://internal.cloud.pmmimediagroup.com/campaign/view?id=59997 (leads correct) James Alexander Corp: https://internal.cloud.pmmimediagroup.com/campaign/view?id=60705 (leads correct) Nordson Corporation: https://internal.cloud.pmmimediagroup.com/campaign/view?id=61528 (Updated) Fallas Automation: https://internal.cloud.pmmimediagroup.com/campaign/view?id=59291 | Firewall Clicks | | | Emma Satchell | Resolved | ||||||||||||||
| 174 | 06/20/25 | Cam Franko cfranko@pmmimediagroup.com | Minor | BASE/Websites/Mindful | Base/Website Issue | I noticed this section of the site (navigable from the "Extras" section in the hamburger menu) links to a 404 message: https://www.packworld.com/emergingbrands | | | Lauren Staley | Resolved | Base | P1 has removed the broken link. | https://trello.com/c/uy9glxNv/1121-emerging-brands-link-still-appearing-on-pw | |||||||||||
| 175 | 06/13/25 | Faith Zucker | Minor | BASE/Websites/Mindful | Base/Website Issue | Hey there. The linke to the GP video testimonial on this page: https://hub.pmmimediagroup.com/game-plan-sustainability-finder/?brand=7-c0d3cba9d9-lvrgml landed on an error page https://www.pmmimediagroup.com/resources/game-plan | | | PMG Marketing | Resolved | Hub | |||||||||||||
| 176 | 06/17/25 | Faith Zucker | Minor | Naviga | Missing a date/Need a date | I am trying to enter Leaders in Processing, but the 3rd promt And a rateline is not showing up | BETE Fog Nozzle, Inc. | 13627 | | | Emma Satchell | Resolved | Not an error | Hello Faith! It sounds (from your description) as though you are trying to add Leaders as a single product line rather than a package in Naviga. A reminder to use the right-hand product selection labeled "Select a Package" when adding leaders. Thanks! | ||||||||||
| 177 | 06/13/25 | Madysen Fast | Minor | Leadworks | Other | There are two Acieta's in salesforce and Leadworks. Is it possible to merge them together? One of them doesnt show that they are a PMMI member. | Acieta | | | Lauren Staley | Resolved | Question | Per Nico, these accounts should remain separate. | https://pmmimediagroup.atlassian.net/servicedesk/customer/portal/9/SS-1295 | ||||||||||
| 178 | 06/17/25 | MaryAnn Coyle | Omeda | Firewall Clicks QC | Leadworks Campaigns look fine. It is the number of unique and gross clicks that are appearing in Omeda that I am questioning. Some are way over the number of leads and some are way under the number of leads that Leadworks shows. NBE PW Omeda: https://datadriven3.omeda.com/ReportServer03/Pages/ReportViewer.aspx?/Deployment%20Reports/Deployment%20Delivery&environment_id=717&deployment_id=29740&rc:Parameters=false NBE PW Leadworks Campaign: https://internal.cloud.pmmimediagroup.com/_/campaign/59931/leads NBE PFW Omeda: https://datadriven3.omeda.com/ReportServer03/Pages/ReportViewer.aspx?/Deployment%20Reports/Deployment%20Delivery&environment_id=717&deployment_id=29859&rc:Parameters=false NBE PFW Leadworks Campaign: https://internal.cloud.pmmimediagroup.com/_/campaign/59916/leads Brawn PW Omeda: https://datadriven3.omeda.com/ReportServer03/Pages/ReportViewer.aspx?/Deployment%20Reports/Deployment%20Delivery&environment_id=717&deployment_id=29774&rc:Parameters=false Brawn PW Leadworks: https://internal.cloud.pmmimediagroup.com/_/campaign/59945/leads Brawn PFW Omeda: https://datadriven3.omeda.com/ReportServer03/Pages/ReportViewer.aspx?/Deployment%20Reports/Deployment%20Delivery&environment_id=717&deployment_id=29884&rc:Parameters=false Brawn PFW Leadworks: https://internal.cloud.pmmimediagroup.com/_/campaign/59937/leads | National Bulk and Brawn Mixer | | | Emma Satchell | Resolved | Question | Hello MaryAnn, thank you for your message! We are currently doing filter/firewall testing in Omeda, which is causing the discrepancies with Leadworks. Emma is manually checking each deployment (which falls outside of our "average lead zone") to confirm leads. In the meantime, please ignore clicks in Omeda. If you'd like more details, please catch Emma tomorrow and she'd be happy to talk your ear off about it! She's presenting slides to the reps on the topic during the meeting tomorrow. | ||||||||||||
| 179 | 06/13/25 | Madysen Fast | Leadworks | Firewall Clicks QC | (Leads updated) Camfil: https://internal.cloud.pmmimediagroup.com/campaign/view?id=60720 (Leads Updaed) Yaskawa: https://internal.cloud.pmmimediagroup.com/campaign/view?id=62088 | Firewall | | | Emma Satchell | Resolved | ||||||||||||||
| 180 | 06/13/25 | Madysen Fast | Medium | Naviga | Billing Contact not pulling through | I cannot get the contact Julie Workmann to pull through to Naviga as either the billing, order, or production contact. | Acieta | 13621 | | | JENNIFER BRINK | Resolved | System Configuration Error | there was a disconnect between Saleforce and Naviga. I created a new user in Naviga and asked Simone to manually update the contact ID in SF. | ||||||||||
| 181 | 06/12/25 | Madysen Fast | Leadworks | Firewall Clicks QC | (Updated) Brawn Mixer: https://internal.cloud.pmmimediagroup.com/campaign/view?id=59940 (Updated) Klockner Pentaplast: https://internal.cloud.pmmimediagroup.com/campaign/view?id=55587 (Updated) EDGE Industrial Technologies: https://internal.cloud.pmmimediagroup.com/campaign/view?id=56031 (Leads Correct) Sanner Group: https://internal.cloud.pmmimediagroup.com/campaign/view?id=62937 (Leads Updated) Formic: https://internal.cloud.pmmimediagroup.com/campaign/view?id=55615 These are all below the threshold | Firewall | | | Emma Satchell | Resolved | Firewall Issue | |||||||||||||
| 182 | 06/05/25 | Hannah Krause | Minor | Leadworks | Material Submission Issue | I am trying to get these new focus NL templates set up in ebuilder. The "view full proof" window is not populating the placeholder content even though the preview window is populating placeholder content. I have attached screen shots. Please let me know if I did something wrong when I tokenized the templates and added the partials in ebuilder so that I can fix the new focus templates for the other brands too. | Test Company Ltd - PMG | #63343 | | | JENNIFER BRINK | Resolved | Base | Hannah resolved her error. | ||||||||||
| 183 | 06/13/25 | Brian Gronowski | Major | Naviga | Missing a date/Need a date | Troy agreed to add or move the 7/22 Mundo Supplier webinar date to 7/30 for Redzone Can yo update Naviga | Redzone | 13615 | | | Lauren Staley | Resolved | Moving Date | This webinar has been moved to 7/30 in Naviga. | ||||||||||
| 184 | 06/13/25 | Brian Gronowski | Major | Naviga | Billing Contact not pulling through | Not getting agnecy address to pull through for billing purposes. Trying to close out time sensitive IO based on inventory levels | Tetra Pak - Agency to invoice - Bader Rutter | 13619 | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Hi Brian! The Agency wasn't attached to the plan. I have added the agency and now the billing address is showing! | ||||||||||
| 185 | 06/12/25 | Stephanie Haag | Critical | Other | SalesForce/Naviga sync | from salesforce to naviga the plan sends an error message sayin that no brands have been selected, but brands are in salesforce. | prospection solutions | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | the brand has been added. | |||||||||||
| 186 | 06/11/25 | Madysen Fast | Leadworks | Firewall Clicks QC | (LEADS CORRECT) James Alexander: https://internal.cloud.pmmimediagroup.com/campaign/view?id=60713 (LEADS CORRECT) Anritsu: https://internal.cloud.pmmimediagroup.com/campaign/view?id=63033 (LEADS CORRECT) Ossid: https://internal.cloud.pmmimediagroup.com/campaign/view?id=59477 (LEADS CORRECT) Sanner: https://internal.cloud.pmmimediagroup.com/campaign/view?id=62937Sanner: https://internal.cloud.pmmimediagroup.com/campaign/view?id=62937 (LEADS CORRECT) IWK: https://internal.cloud.pmmimediagroup.com/campaign/view?id=61832 (UPDATED) Beckhoff: https://internal.cloud.pmmimediagroup.com/campaign/view?id=61971 | Firewall Clicks | | | Emma Satchell | Resolved | Firewall Issue | |||||||||||||
| 187 | 06/04/25 | WENDY SAWTELL | Minor | Leadworks | Other | When looking at the history tab for OEM LinkedIn Sponsored posts, I noticed that the last three items are LinkedIn Videos and should not be showing up...might be messing up the CTR. Two of them are labeled incorrectly, so might just need to change to video, but the last one looks right, but shows up for some reason. Thanks. | NA | | | Lauren Staley | Resolved | System Configuration Error | We've updated to display correctly. Thanks! | |||||||||||
| 188 | 06/05/25 | WENDY SAWTELL | Medium | Leadworks | Firewall Clicks QC | Has anyone else noticed lower lead counts this week? My folks are typically getting 100+ leads, but something seems "off" this week. Columbia - PW eBlast - 35 leads Aagard - PW Newsletter - 44 leads Sleeve Seal - PW Newsletter - 48 leads Tawi - PW Newsletter - 30 leads | | | Emma Satchell | Resolved | Firewall Issue | Campaigns have been updated accordingly! | ||||||||||||
| 189 | 06/06/25 | Madysen Fast | Leadworks | Firewall Clicks QC | Morrison Container: https://internal.cloud.pmmimediagroup.com/campaign/view?id=56554 | Firewall | | | Emma Satchell | Not Started | Firewall Issue | |||||||||||||
| 190 | 06/02/25 | Madysen Fast | Leadworks | Firewall Clicks QC | Formic: https://internal.cloud.pmmimediagroup.com/campaign/view?id=63187 | Firewall | | | Emma Satchell | Not Started | ||||||||||||||
| 191 | 05/30/25 | Madysen Fast | Leadworks | Firewall Clicks QC | Anritsu 5/20 Newsletter: https://internal.cloud.pmmimediagroup.com/campaign/view/id/63039 I think a lot of the leads are incorrect, because Anritsu only got like 11 clicks. | Firewall Clicks | | | Emma Satchell | Not Started | ||||||||||||||
| 192 | 05/30/25 | Madysen Fast | Leadworks | Firewall Clicks QC | Hai Robotics: https://internal.cloud.pmmimediagroup.com/campaign/view?id=63020 | Firewall Clicks | | | Emma Satchell | Not Started | Firewall Issue | |||||||||||||
| 193 | 05/29/25 | Madysen Fast | Leadworks | Firewall Clicks QC | Nercon Conveyor Systems: https://internal.cloud.pmmimediagroup.com/campaign/view?id=59331 | Firewall | | | Emma Satchell | Not Started | Firewall Issue | |||||||||||||
| 194 | 05/27/25 | Madysen Fast | Leadworks | Firewall Clicks QC | VAC-U-MAX: https://internal.cloud.pmmimediagroup.com/campaign/view?id=56933 National Bulk Equipment: https://internal.cloud.pmmimediagroup.com/campaign/view?id=59916 | Firewall | | | Emma Satchell | In Progress | Firewall Issue | |||||||||||||
| 195 | 05/23/25 | Madysen Fast | Leadworks | Firewall Clicks QC | NB Corporation of America: https://internal.cloud.pmmimediagroup.com/campaign/view?id=63119 | Firewall Clicks | | | Emma Satchell | In Progress | Firewall Issue | |||||||||||||
| 196 | 05/22/25 | Madysen Fast | Leadworks | Firewall Clicks QC | Urschel 5/21/25: https://internal.cloud.pmmimediagroup.com/campaign/view?id=59425 | Firewall | | | Emma Satchell | In Progress | Firewall Issue | |||||||||||||
| 197 | 05/13/25 | Madysen Fast | Leadworks | Firewall Clicks QC | Apex Motion Control: https://internal.cloud.pmmimediagroup.com/campaign/view?id=60408 Fuji Electric Corp Of America: https://internal.cloud.pmmimediagroup.com/campaign/view?id=50848 | Firewall Clicks | | | Emma Satchell | In Progress | Firewall Issue | |||||||||||||
| 198 | 05/12/25 | Madysen Fast | Leadworks | Firewall Clicks QC | Mettler Toledo: https://internal.cloud.pmmimediagroup.com/campaign/view?id=62301 | Firewall Clicks | | | Emma Satchell | In Progress | Firewall Issue | |||||||||||||
| 199 | 05/09/25 | Madysen Fast | Leadworks | Firewall Clicks QC | Hapman: https://internal.cloud.pmmimediagroup.com/campaign/view?id=59742 FP Developments: https://internal.cloud.pmmimediagroup.com/campaign/view?id=62083 Dorner: https://internal.cloud.pmmimediagroup.com/campaign/view?id=59646 | Firewall | | | Emma Satchell | In Progress | Firewall Issue | |||||||||||||
| 200 | 05/08/25 | Madysen Fast | Leadworks | Firewall Clicks QC | DT Engineering: https://internal.cloud.pmmimediagroup.com/campaign/view?id=62178 NBE: https://internal.cloud.pmmimediagroup.com/campaign/view?id=59921 Beckhoff: https://internal.cloud.pmmimediagroup.com/campaign/view?id=61962 Sika: https://internal.cloud.pmmimediagroup.com/campaign/view?id=62864 SEW Eurodrive: https://internal.cloud.pmmimediagroup.com/campaign/view?id=59528 Formic: https://internal.cloud.pmmimediagroup.com/campaign/view?id=56663 Harpak-Ulma: https://internal.cloud.pmmimediagroup.com/campaign/view?id=61029 Multi-Conveyor: https://internal.cloud.pmmimediagroup.com/campaign/view?id=56828 Linde: https://internal.cloud.pmmimediagroup.com/campaign/view?id=59441 Harpak-Ulma: https://internal.cloud.pmmimediagroup.com/campaign/view?id=61029 Klockner: https://internal.cloud.pmmimediagroup.com/campaign/view?id=55581 Multi-Conveyor: https://internal.cloud.pmmimediagroup.com/campaign/view?id=56828 Enercon: https://internal.cloud.pmmimediagroup.com/campaign/view?id=56525 | Firewall | | | Emma Satchell | In Progress | Firewall Issue | |||||||||||||
| 201 | 06/05/25 | LEO GUENTHER | Medium | Other | Base/Website Issue | I'm trying to link Profoodworld.com to Multi-Conveyor's website. I want to link to the search results for Multi-Conveyor on your site to Multi-Conveyor's own website Links page. Here's the results link from the PFW search: https://www.profoodworld.com/search?searchQuery=multi-conveyor The problem is a Multi-Conveyor competitive, Pack Air, has a PR titled Multi-Lane Accumulation Conveyor and their listing is popping up in the Multi-Conveyor search ahead of Multi-Conveyor! Before I can link this search to my website, I need that post removed from my search. Is there a way some digital guru on your team can make that happen? | | | Lauren Staley | Resolved | Base | Unfortunately, we cannot edit the way our content search results appear for this advertiser. The best way for an advertiser to reliably link would be to a profile (like Leaders) on our page, rather than search results. Please let us know if you have further questions! | ||||||||||||
| 202 | 06/06/25 | Lara Krieger | Minor | Product Hub | Hub update | Hi, Derrick's name needs to be added for all instances where Michael is still listed. Screenshot below of one example. | | | Lauren Staley | Resolved | Base | I've updated the newsletter tab and another place I found old names. Please let me know if you see it anywhere else! | ||||||||||||
| 203 | 06/05/25 | Lara Krieger | Minor | Product Hub | Hub update | Hi, Can we please list the HCP categories on the hub for the Fall PELV issue that will be used in the category index? Blister Packaging Cartoning Case Packing & Palletizing Containers, Ampoules, Closures Contract Manufacturing & Packaging Converting Equipment Digital Transformation Filling & Aseptic Blow/Fill/Seal Flexible Packaging Materials/Machinery Inserts, Outserts, Handles, Desiccants Inspection Systems Labeling, Marking/Coding Logistics & Cold Chain Packaging Medical Device Packaging Package Development Sealing Serialization & Track-and-Trace | | | Lauren Staley | Resolved | Hub | Category lists added to the HCP magazine page of the hub. | ||||||||||||
| 204 | 06/02/25 | Lara Krieger | Minor | Naviga | Feature Request | Please make the category forms for PW,PFW, and OEM Insider to allow 6 entries vs 3. | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | PFW, OEM and PW forms have been updated. | ||||||||||||
| 205 | 05/28/25 | MaryAnn Coyle | Medium | Leadworks | Product Issue | I am having trouble getting the Scout Beacon to show up in Leadworks. Joan Jacinto inspected the tag and the Leadworks campaign and could not find anything out of the ordinary. Leadworks Campaign: https://internal.cloud.pmmimediagroup.com/campaign/view/id/63191 Client site: https://www.dtengineering.com/ | | | Emma Satchell | Resolved | System Bug | Hello Maryann! We've checked it out and the beacon is working, we just haven't sent any traffic there since the scout beacon went live. We should see traffic beginning to populate as our audience visits their site. Expect a surge during their next campaign item in June! | ||||||||||||
| 206 | 05/23/25 | Lara Krieger | Minor | BASE/Websites | Other | Trying to add a digital edition link to mindful and not seeing where to post it? l thought there was a magazine link like base but not seeing it. Thx. | N/A | | | JENNIFER BRINK | Resolved | Question | Yes | |||||||||||
| 207 | 05/16/25 | ANNE MOHAN | Minor | BASE/Websites | Base/Website Issue | I am trying to post a video on Mindful. I believe I entered everything correctly, but in the preview, the video is shown halfway down the page. I also added a thumbnail that could appear on the home page, but that's not showing up. The story number is: 22941225 | | | Lauren Staley | Resolved | Base | https://trello.com/c/Yk9cBszJ/1091-trouble-with-video-location-mindful | ||||||||||||
| 208 | 05/15/25 | Bea Greany | Minor | BASE/Websites | Base/Website Issue | Please reveal / display the in-house 'Marketing' positions on the HCP website. We have several HCP Marketing ads created in Mindful be Marketing ads are not currently displayed on the site. | | | Lauren Staley | Resolved | Base | https://trello.com/c/H7XPe9fJ/1090-in-house-marketing-positions | ||||||||||||
| 209 | 05/06/25 | MATTHEW REYNOLDS | Minor | BASE/Websites | Reporting Issue | For Base Post #22939861, I'm looking for a list of people who edited the post. Someone made a change to the capitalization pattern of the KIND/Kind brand of granola bars, and I just want to know who did that and why. I both originated the post, and I was the last editor. I unfortunately made a different change to the post before I noticed that the capitalization pattern had changed, and before I noticed who was the previous last editor before me. Thanks, Matt | | | Lauren Staley | Resolved | Base | https://trello.com/c/e6o9uGKJ/1075-history-of-changes-to-posted-article | ||||||||||||
| 210 | 05/20/25 | Riley Phoenix | Minor | Leadworks | Reporting Issue | Received error when trying to grab metrics: Audience network data could not be updated from LinkedIn for campaign 59446: ["Campaign Group Data Empty for CID 59446"] https://internal.cloud.pmmimediagroup.com/campaign/view?id=59446 https://pmg.navigahub.com/ew/pmg/ad/pw/edit_campaign_line?ID=100830&l=90016.1&c=12878 | | | JENNIFER BRINK | Resolved | User Error - CST | The LinkedIn Campaign was not launched. So there is no data to collect. | ||||||||||||
| 211 | 05/15/25 | Stephanie Haag | Critical | Leadworks | Leadworks Issue | https://datadriven3.omeda.com/ReportServer03/Pages/ReportViewer.aspx?/Deployment%20Reports/Deployment%20Delivery%20Summary&environment_id=717&deployment_id=29773&rc:Parameters=false Omeda says that there were only 67 clicks for the 5/8 Markem Imaje eblast but leadworks has about 109 leads in it. | Markem Imaje | | | JENNIFER BRINK | Resolved | Firewall Issue | ||||||||||||
| 212 | 05/14/25 | Madysen Fast | Medium | Other | Other | Can the PE and Processing Showcase categories be more clear on this page? Everything, including Game Plan and Second Look are combined on this apge, and it makes it confusing for clients trying to pick categories for Showcase or Processing Showcase, when not all the categories match each product. https://www.pmmimediagroup.com/pelv-categories | Showcase Categories | | | Claudia Schmidt | Resolved | Hub | ||||||||||||
| 213 | 04/28/25 | Stephanie Haag | Critical | Leadworks | Leadworks Issue | https://internal.cloud.pmmimediagroup.com/advertiser/view/id/6588 There are 167 leads for the 4/24 eblast and I need to confirm that is accurate before sending the client their leadworks login since that E-blast was already wrong and had to have a make-good. | Integra asset solutions | | | JENNIFER BRINK | Resolved | Firewall Issue | https://pmmimediagroup.atlassian.net/browse/LW-1739 | |||||||||||
| 214 | 05/15/25 | Madysen Fast | Minor | Naviga | Need to move the date | I need to move this June PFW Print ad to October. | PAXTON, An ITW Air Management Company | 12823 | 88933 | | | Lauren Staley | Resolved | Moving Date | Line 88933 moved to October as requested. | |||||||||
| 215 | 04/24/25 | Madysen Fast | Leadworks | Firewall Clicks QC | Stagnoli: https://internal.cloud.pmmimediagroup.com/campaign/view?id=62271 Heat and Control: https://internal.cloud.pmmimediagroup.com/campaign/view?id=59983 Ryson: https://internal.cloud.pmmimediagroup.com/campaign/view?id=59672 | Firewall | | | JENNIFER BRINK | Resolved | Firewall Issue | https://pmmimediagroup.atlassian.net/browse/LW-1739 | ||||||||||||
| 216 | 05/14/25 | MaryAnn Coyle | Medium | Leadworks | Help with a view | I am not sure if this was already reported. The Package This materials deadlines do not match between Naviga and Leadworks. This caused a bit of kerfuffle between client and our team for the recent Coding/Marking video though it all worked out. I now see that the upcoming Cartoning Package This shows different materials deadlines. Leadworks: 6/11 and NavigaL 6/9. This is just an alert since Eric is going by the Naviga deadline and not the Leadworks deadline, just like us CSMs. | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Dates in Naviga and on Eric's smartsheet now match the Leadworks date. | ||||||||||||
| 217 | 05/09/25 | Tracey Labovitz | Medium | BASE/Websites | Base/Website Issue | This morning, Base was fine. Now, all the photos I set as logos are no longer logos but full photos. I can't get them to set as logos and these mugshots do not look right as full photos. I don't know if it's my computer or a Base issue. I restarted my computer just in case, but that didn't help, and I noticed this is happening even to items I posted yesterday. Please help. Thank you. I'm setting this to medium because it's not the worst thing, but I'd like to pick major. :) | | | Emma Satchell | Resolved | Base | Hello Tracey, this is an unfortunate update with the transition from Base to Mindful. In short, Mindful no longer has the “Is Logo” option for article images since it was typically a source of confusion. Instead, it relies on the use of “Display: Left”, “Display: Right”, “Display: None”, or “Display: Center” (the default). Moving forward, please use “Display: Left” within Base if they do not want the primary image to go full-width. The same option will exist in Mindful, but has been re-labeled to “Featured Display Mode”. Tracey, please do not worry about going back and updating old articles. We are going to see if P1 can push the update to any images currently assigned as logo. We'll handle that portion and get back to you. Until then, I'm going to close this ticket as the solution is to moving forward display the images left or right. | https://trello.com/c/Gy4X3jhV | Placed ticket to Trello. Not sure if this was an update they made or it's always been the case. I informed Tracey the fix is to manually left-align the image, but having her go back and do that to all affect articles will eat up serious time. We'll have to wait and see what P1 says! Worst case, we do this for articles moving forward and if anyone specifically calls out an old article. | ||||||||||
| 218 | 04/15/25 | Kim Overstreet | Minor | BASE/Websites | Feature Request | Hi, can we please de-activate the emerging brands landing pages and navigation in the menu on PW and PFW? The Alliance is defunct, and no one is posting to these pages any longer. Thanks. https://www.packworld.com/emergingbrands https://www.profoodworld.com/emergingbrands | | | JENNIFER BRINK | Resolved | Not an error | https://trello.com/c/vJ5Lio2m/1061-archive-remove-emerging-brand-pages-from-pw-and-pfw | Kim is reviewing the items that were directly attached to the brands. These will need to be either unpublished or re-homed. 5/7 update - kim is done reviewing/updating. Sent it back to P1 to archive the pages. | |||||||||||
| 219 | 05/12/25 | Madysen Fast | Minor | Leadworks | Template Issue | Is it possible to add a note that if you submit a GIF to either a newsletter or eblast that the gif file needs to be sent directly to the CSM? Leadworks doesn't load them properly so they don't move, and production needs to manually add them. | | | JENNIFER BRINK | Resolved | Question | Hi Madysen! This is part of the Ebuilder/Leadworks update we are making. Dev team is just getting around to some of the tickets associated with these updates, so I am hoping within the next few months this will be in place. Thanks! - Jenn | ||||||||||||
| 220 | 05/07/25 | MaryAnn Coyle | Major | BASE/Websites | Other | Hello! This is NOT an error but a client request! A-B-C has recently updated their company logo and is asking if we can update the EOL Ebook Reg page with the revised logo (attached). Thank you! | A-B-C Packaging | | | Lauren Staley | Resolved | The logo update has been made. | ||||||||||||
| 221 | 04/23/25 | cflanagan@pmmimediagroup.com | Minor | BASE/Websites | Base/Website Issue | Hello, Kim reached out to ask: would we be able to hide community poll questions from the home page? Bri creates the polls now, but when I was making them, I noticed that even if the scheduling is left blank, Base slots items into the column set as the Primary Site and Section. Is there a way to stop these from showing up in the Primary Site selection's column? I imagine we'd need a dedicated "quizzes" schedule option, but any workaround would be good. Thank you! Casey | | | Lauren Staley | Resolved | Base | Quiz labeled content should now no longer display within the homepage blocks | https://trello.com/c/KOi1wQa4/1062-hiding-community-poll-from-home-page | |||||||||||
| 222 | 03/12/25 | Lara Krieger | Minor | Other | Other | Hi, This page is quite outdated and the digital edition link goes to a magazine that is year old. Can this page be updated like the other brand pages to showcase print at the bottom? https://www.packworld.com/page/contract-packaging-magazine | CMP | | | Lauren Staley | Resolved | Base | This update is complete! | https://trello.com/c/UrfK9n6X/1053-adding-cmp-digital-archive-to-the-cmp-page | ||||||||||
| 223 | 05/01/25 | Faith Zucker | Minor | Product Hub | Hub update | PRS close date has been extended to May 9. need to update from 4/30 https://hub.pmmimediagroup.com/packaging-recycling-summit/?brand=7-92a5eafdb7-vjr97h | | | Lauren Staley | Resolved | Hub | Update has been made! | ||||||||||||
| 224 | 03/28/25 | Stephanie Haag | Major | Leadworks | Leadworks Issue | https://internal.cloud.pmmimediagroup.com/advertiser/view/id/516 OEM Newsletter only has 6 leads in it. That doesn't seem accurate since the summary shows that they are a lot more clicks on the ads. | Rockwell Automation | | | JENNIFER BRINK | Resolved | System Bug | you can now view and download the leads. | https://pmmimediagroup.atlassian.net/browse/LW-1793 | This is a firewall issue, but it is the reverse of what we have been seeing. 4/10/2025 - we have uploaded the leads that should be there. They are in the export, but not showing correctly in the UI. Waiting on Yevgeny. | |||||||||
| 225 | 04/29/25 | Claudia Schmidt | Medium | Other | Base/Website Issue | I'm having trouble accessing Zesty. I have never been prompted for multi-factor authentication to log in, but it is now texting a number that is not my own with a code. | | | Lauren Staley | Resolved | System Bug | David Bollinger was able to resolve Claudia's SSO issues | ||||||||||||
| 226 | 04/21/25 | Faith Zucker | Minor | BASE/Websites | Base/Website Issue | This page https://www.pmmimediagroup.com/resources/game-plan when you click the link below the video Click here to view other PACK EXPO advertising product it goes to a 404 page | | | Claudia Schmidt | Resolved | ||||||||||||||
| 227 | 04/29/25 | Stephanie Haag | Critical | Omeda | Omeda Issue | I need to be removed from permissions for Mundo E-blasts so that I can qc and E-blast going out tomorrow. | | | JENNIFER BRINK | Resolved | Question | This should be adjusted so you can test the gate for BluePrint. | ||||||||||||
| 228 | 04/23/25 | Courtney Nichols | Minor | Leadworks | Leadworks Issue | The Material Due date is showing 5/7/2025 on the advertiser's upcoming dashboard. The actual due date should be 4/23/2025. Can we update the due dates for all Package This products to reflect 28 days before the send date? | Matthews Marketing | 61691 | | | JENNIFER BRINK | Resolved | UI Clarity | Ian has updated the dates for Package this to reflect the correct material due dates. | https://pmmimediagroup.atlassian.net/browse/LW-1826 | |||||||||
| 229 | 04/29/25 | Riley Phoenix | Minor | Leadworks | Reporting Issue | https://internal.cloud.pmmimediagroup.com/campaign/view?id=59446 Audience network data isn't pulling from LinkedIn. Clicked "Update Audience Network Campaign Data from LinkedIn" and received this error: Audience network data could not be updated from LinkedIn for campaign 59446: ["Campaign Group Data Empty for CID 59446"] | | | JENNIFER BRINK | Resolved | Not an error | The campaign in LinkedIn doesn't have data to pull. This isn't a system error. | ||||||||||||
| 230 | 04/28/25 | Faith Zucker | Minor | Product Hub | Other | Clicked on the testimonal link on the GP from the Hub - https://hub.pmmimediagroup.com/game-plan/?brand=7-c0d3cba9d9-lvrgml This is the link it sent me to. https://www.pmmimediagroup.com/resources/game-plan gives a 404 message. | NA | | | Lauren Staley | Resolved | Not an error | This was a response to Claudia's question on another item | |||||||||||
| 231 | 04/25/25 | Lara Krieger | Minor | Naviga | Reporting Issue | Hi, The pivot tables are not loading for this informer report that l use to pull leaders info: https://pmgbi.navigahub.com/v/report.html?id=03e9a815-e886-4e0b-9082-636c7d008651&token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJrZXkiOiI4ZjA4M2M5NC1jNTE1LTQ3NTYtODJmYS0xNTg1ZjI5NTQxN2YiLCJpYXQiOjE3NDI1NzYzMDYuMDI2fQ.HrGzF6TvaLdlCJGM-jZrZ6Vt-5yxgoAhXzH0uK6TZn0&theme=dark | | | Lauren Staley | Resolved | System Configuration Error | The pivot tables are displaying correctly. | ||||||||||||
| 232 | 04/24/25 | WENDY SAWTELL | Major | Naviga | Rate Line Addition/Adjustment | Please update 2026 HCP print ad to $2,880. They were quoted 2025 rates for their plan that leaks into 2026. Thanks. | Anritsu | 12241 | | | MaryAnn Coyle | Resolved | Billing | |||||||||||
| 233 | 04/24/25 | WENDY SAWTELL | Major | Naviga | Other | I'm trying to add a HCP 1/2 page horizontal print ad for the Spring issue of 2026. Looks like it's in Naviga, but when I try to select the date, the only options are 2025. See screenshot. I would've added the HCP Leaders, but there's no 2026 yet, so I'll also need the Leaders items included. Thanks. | Anritsu | 12241 | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | |||||||||||
| 234 | 04/24/25 | WENDY SAWTELL | Major | Naviga | Other | I'm trying to add a HCP 1/2 page horizontal print ad for the Spring issue of 2026. Looks like it's in Naviga, but when I try to select the date, the only options are 2025. See screenshot. Thanks. | Anritsu | 12241 | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | |||||||||||
| 235 | 04/10/25 | Madysen Fast | Minor | BASE/Websites | Hub update | For technology minutes, the only samples are of the eblasts themselves, rather than the actual technology minute video. Is it possible to add examples of the videos as well? | | | Lauren Staley | Resolved | Hub | I have added a link to the "sample" section with an actual Technology Minute video. | ||||||||||||
| 236 | 04/18/25 | Christine Smallwood | Critical | Naviga | SalesForce/Naviga sync | I am getting an error when I attempt to log into the Naviga proposal from the Sales Opportunity. Since I have meetings this morning related to these contracts, I'll need a quick fix. | DuPont and First Choice Pkg (are two examples) | 13374 and 13389 two examples | n/a | | | JENNIFER BRINK | Resolved | System Configuration Error | This should be resolved. A setting in Salesforce was changed causing the error. | |||||||||
| 237 | 04/17/25 | PATRICK YOUNG | Medium | Naviga | Other | Received the below error message when entering an order in Naviga | Ampco Pumps PELV 2025 Opp | NA | NA | | | JENNIFER BRINK | Resolved | System Configuration Error | This should be resolved. A setting in Salesforce was changed causing the error. | |||||||||
| 238 | 04/15/25 | Lara Krieger | Major | Product Hub | Hub update | Hi, The dates all incorrect for the OEM issues... can you please refer to the editorial smart sheet to list the correct sales close and materials dates/in home. Thx. https://app.smartsheet.com/sheets/h9pcx9grPRJxj5JR5Fm6494fH7gx23447Q3Mcjg1?view=grid | | | Emma Satchell | Resolved | ||||||||||||||
| 239 | 04/07/25 | Reed Simonsis | Leadworks | Firewall Clicks QC | Nercon: https://internal.cloud.pmmimediagroup.com/campaign/view?id=59342 | Firewall | | | JENNIFER BRINK | Resolved | Firewall Issue | These are updated | https://pmmimediagroup.atlassian.net/browse/LW-1739 | |||||||||||
| 240 | 04/01/25 | Reed Simonsis | Leadworks | Firewall Clicks QC | Frain: https://internal.cloud.pmmimediagroup.com/campaign/view?id=62019 | Firewall | | | JENNIFER BRINK | Resolved | Firewall Issue | These are updated | https://pmmimediagroup.atlassian.net/browse/LW-1739 | |||||||||||
| 241 | 03/31/25 | Reed Simonsis | Leadworks | Firewall Clicks QC | Syntegon: https://internal.cloud.pmmimediagroup.com/campaign/view?id=61898 | Firewall | | | JENNIFER BRINK | Resolved | Firewall Issue | These are updated | https://pmmimediagroup.atlassian.net/browse/LW-1739 | |||||||||||
| 242 | 03/28/25 | Reed Simonsis | Leadworks | Firewall Clicks QC | Weiler: https://internal.cloud.pmmimediagroup.com/campaign/view?id=60220 Tawi: https://internal.cloud.pmmimediagroup.com/campaign/view?id=61543 | Firewall | | | JENNIFER BRINK | Resolved | Firewall Issue | These are updated | https://pmmimediagroup.atlassian.net/browse/LW-1739 | |||||||||||
| 243 | 03/27/25 | Reed Simonsis | Leadworks | Firewall Clicks QC | FoodSafe Drains: https://internal.cloud.pmmimediagroup.com/campaign/view?id=60622 | Firewall | | | JENNIFER BRINK | Resolved | Firewall Issue | These are updated | https://pmmimediagroup.atlassian.net/browse/LW-1739 | |||||||||||
| 244 | 03/24/25 | Reed Simonsis | Leadworks | Firewall Clicks QC | Syntegon: https://internal.cloud.pmmimediagroup.com/campaign/view?id=61897 | Firewall | | | JENNIFER BRINK | Resolved | Firewall Issue | These are updated | https://pmmimediagroup.atlassian.net/browse/LW-1739 | |||||||||||
| 245 | 03/21/25 | Reed Simonsis | Leadworks | Firewall Clicks QC | Specialty Equipment: https://internal.cloud.pmmimediagroup.com/campaign/view?id=56356 | Firewall | | | JENNIFER BRINK | Resolved | Firewall Issue | These are updated | https://pmmimediagroup.atlassian.net/browse/LW-1739 | |||||||||||
| 246 | 03/14/25 | Reed Simonsis | Leadworks | Firewall Clicks QC | Mettler: https://internal.cloud.pmmimediagroup.com/campaign/view?id=59399 Pillar: https://internal.cloud.pmmimediagroup.com/campaign/view?id=56733 these might be duplicates but just wanted to submit to be sure | firewall | | | JENNIFER BRINK | Resolved | Firewall Issue | These are updated | https://pmmimediagroup.atlassian.net/browse/LW-1739 | |||||||||||
| 247 | 04/10/25 | Emma Satchell | Major | Product Hub | Hub update | Could you please add the firewall click statement currently listed under e-blasts on the sales rep tab as a standalone statement linked to in the sales rep center? We'll keep it in both locations. | | | Lauren Staley | Resolved | This update has been made. | |||||||||||||
| 248 | 04/10/25 | WENDY SAWTELL | Medium | Leadworks | Leadworks Issue | I looked up the preliminary results yesterday afternoon from Morrison's eBlast that went out in the morning. I was thrilled to see they had 353 leads, so I sent a note to my contact to give her a heads up. This morning, I received an email that says they have 157 leads. Do we have a process that scrubs bots, etc. overnight? I need to email her and let her know why she won't be receiving 353 leads. | Morrison | | | JENNIFER BRINK | Resolved | Not an error | After evaluating the campaign in Leadworks, the leads are correct as they stand. There is an overnight process that runs and removed the leads our firewall rules indicate as bot behavior. Messaging has been provided. | |||||||||||
| 249 | 03/10/25 | Reed Simonsis | Leadworks | Firewall Clicks QC | Novanta: https://internal.cloud.pmmimediagroup.com/campaign/view?id=61729 Flexlink Systems: https://internal.cloud.pmmimediagroup.com/campaign/view?id=60418 | Firewall | | | JENNIFER BRINK | Resolved | Firewall Issue | These are updated | https://pmmimediagroup.atlassian.net/browse/LW-1739 | |||||||||||
| 250 | 03/07/25 | Reed Simonsis | Leadworks | Firewall Clicks QC | Focke and Co: https://internal.cloud.pmmimediagroup.com/campaign/view?id=56451 Fixtureworks: https://internal.cloud.pmmimediagroup.com/campaign/view?id=60565 Busch Vacuum: https://internal.cloud.pmmimediagroup.com/campaign/view?id=56068 Novanta: https://internal.cloud.pmmimediagroup.com/campaign/view?id=61729 | Firewall | | | JENNIFER BRINK | Resolved | Firewall Issue | These are updated | https://pmmimediagroup.atlassian.net/browse/LW-1739 | |||||||||||
| 251 | 03/04/25 | Reed Simonsis | Leadworks | Firewall Clicks QC | Ronchi: https://internal.cloud.pmmimediagroup.com/campaign/view?id=56608 Anritsu: https://internal.cloud.pmmimediagroup.com/campaign/view/id/53987 (this may be fine but i told madysen id check to make sure) | Firewall | | | JENNIFER BRINK | Resolved | Firewall Issue | These are updated | https://pmmimediagroup.atlassian.net/browse/LW-1739 | |||||||||||
| 252 | 02/25/25 | Reed Simonsis | Leadworks | Firewall Clicks QC | A-B-C: https://internal.cloud.pmmimediagroup.com/campaign/view?id=56259 Bestcode: https://internal.cloud.pmmimediagroup.com/campaign/view?id=59699 | Firewall | | | JENNIFER BRINK | Resolved | Firewall Issue | These are updated | https://pmmimediagroup.atlassian.net/browse/LW-1739 | |||||||||||
| 253 | 03/25/25 | Kim Overstreet | Minor | BASE/Websites | Feature Request | Hi, we would like to build out a page on PW, PFW, and HCP, that resembles this page: https://www.npr.org/podcasts/510318/up-first Ours would have the "Through the Line" podcast logo, description, and "buttons" to link to the various streaming platforms. I'm thinking this may be similar to embedding the "Read, Watch, Listen" icons into our articles and that would be something Fil could help with? (The buttons would be the embedded code for the logos, that link out?) Let me know...thanks! | | | Lauren Staley | Resolved | Base | Jen is working with Kim directly on this. | ||||||||||||
| 254 | 04/08/25 | Claudia Schmidt | Minor | Product Hub | Hub update | The link for the PACK EXPO categories in quick links for the page linked below isn’t the same as the PAN PACK EXPO categories linked in the description. Is this something we could replace or maybe we could add an additional link into quick links to make it more visible? I’m happy to go in and add it as well, but since the page was made by the product team I don’t want to move anything around without checking in. Page link: https://hub.pmmimediagroup.com/pan-for-pack-expo-linkedin/?brand=7-c0d3cba9d9-lvrgml | | | Lauren Staley | Resolved | Hub | This update was made to Quick Links as requested | ||||||||||||
| 255 | 04/04/25 | Madysen Fast | Medium | Leadworks | Leadworks Issue | The leadworks page for this campaign does not load, and keeps ending in a 504 gateway time out. When I try to go through leadworks PAN Campaigns dashboard, I am stil not able to find it/get it to load, because leadworks also times out when I look up Formost Fuji. Leadworks Link: https://internal.cloud.pmmimediagroup.com/campaign/view?id=60520 | Formost Fuji | 12652 | | | Lauren Staley | Resolved | This has been fixed. Two of Formost Fuji's campaigns had the same Naviga Line ID and that was causing the issue. | https://pmmimediagroup.atlassian.net/browse/LW-1791 | 4/7/2025 - Ian is working on this one today. | |||||||||
| 256 | 04/01/25 | MaryAnn Coyle | Medium | Leadworks | Leadworks Issue | Leadworks PAN Master Campaign Report (https://internal.cloud.pmmimediagroup.com/_/campaigns/pan-master-report) will NOT allow me to view any Formost Fuji Campaigns in 2025. If I try to search by Advertiser or by their 2025 Naviga Campaign ID, it just spins and spins until I finally get a 504 Gateway Time Out. This does NOT happen when I search in the PRINT Master Campaign. This does NOT happen when I search any other advertiser or Formost Fuji's 2024 Naviga Campaign. https://internal.cloud.pmmimediagroup.com/_/campaigns/pan-master-report?CampaignSearch%5Bcid%5D=&CampaignSearch%5Bnaviga_campaign_id%5D=12652&CampaignSearch%5Bnaviga_lineitem_id%5D=&CampaignSearch%5Bnaviga_issue_id%5D=&CampaignSearch%5Bnaviga_issue_position_id%5D=&CampaignSearch%5Bfacebook_campaign_id%5D=&CampaignSearch%5Bname%5D=&CampaignSearch%5Bdate%5D=&CampaignSearch%5Bexpire_date%5D=&CampaignSearch%5Badvertiser.name%5D=&CampaignSearch%5Btarget_audience_combined%5D=&CampaignSearch%5Btarget_audience_combined%5D=&CampaignSearch%5Bbrand_id%5D=&CampaignSearch%5Btype%5D=&CampaignSearch%5Bsubtype%5D=&CampaignSearch%5Bsales_reps_combined%5D= | Formost Fuji | 12652 | | | JENNIFER BRINK | Resolved | This has been fixed. Two of Formost Fuji's campaigns had the same Naviga Line ID. This has been fixed and sort is now working as intended. | https://pmmimediagroup.atlassian.net/browse/LW-1791 | 4/7/2025 - Ian is working on this one today. | |||||||||
| 257 | 02/24/25 | Reed Simonsis | Leadworks | Firewall Clicks QC | Wiptoec: https://internal.cloud.pmmimediagroup.com/campaign/view?id=60060 Span-Tech: https://internal.cloud.pmmimediagroup.com/campaign/view?id=56753 Mettler Toledo: https://internal.cloud.pmmimediagroup.com/campaign/view?id=59400 Lubriplate Lubricants Company: https://internal.cloud.pmmimediagroup.com/campaign/view?id=59899 | Firewall | | | JENNIFER BRINK | Resolved | Firewall Issue | All are updated | https://pmmimediagroup.atlassian.net/browse/LW-1739 | |||||||||||
| 258 | 02/20/25 | Reed Simonsis | Leadworks | Firewall Clicks QC | MMS: https://internal.cloud.pmmimediagroup.com/campaign/view?id=60842 CTM Labeling: https://internal.cloud.pmmimediagroup.com/campaign/view?id=60524 Formic: https://internal.cloud.pmmimediagroup.com/campaign/view?id=55611 TechniBlend: https://internal.cloud.pmmimediagroup.com/campaign/view?id=59467 Fuji Electric: https://internal.cloud.pmmimediagroup.com/campaign/view?id=50851 | Firewall | | | JENNIFER BRINK | Resolved | Firewall Issue | All are updated | https://pmmimediagroup.atlassian.net/browse/LW-1739 | |||||||||||
| 259 | 02/26/25 | Reed Simonsis | Leadworks | Firewall Clicks QC | https://internal.cloud.pmmimediagroup.com/advertiser/view/id/582 | Firewall | | | JENNIFER BRINK | Resolved | Won't Do | duplicate | ||||||||||||
| 260 | 04/01/25 | Faith Zucker | Minor | Other | Base/Website Issue | Emerging Brands is still listed on this page: https://www.pmmimediagroup.com/events. I don't know where else, but I know it has been sunsetted. | | | PMG Marketing | Resolved | ||||||||||||||
| 261 | 04/02/25 | Cam Franko | Minor | Other | Other | I noticed the Packaging World Facebook, LinkedIn, and Twitter profiles have had a pic of Coca-Cola as their header for months. Maybe it would be best to make a universal/evergreen cover photo for those pages. Just a thought. | Cameron Franko | | | PMG Marketing | Resolved | |||||||||||||
| 262 | 04/03/25 | Faith Zucker | Minor | Naviga | SalesForce/Naviga sync | clicked create new naviga proposal and took moe to screen that said it is not linked. https://pmmidotorg.lightning.force.com/lightning/r/Opportunity/006PH00000RuLztYAF/view | We were able to link the account in Salesforce to Naviga! Jenn and Lauren walked us through. A reminder to please set up Pursuit’s PMG Contact Roles before creating the campaign. Jenn Brink will also be sending over a video on how to sync a new advertiser to Naviga | Pursuit Ind. | | | Lauren Staley | Resolved | ||||||||||||
| 263 | 04/01/25 | Stephanie Haag | Major | BASE/Websites | Base/Website Issue | When you click on view more products on Powell Integrated Systems data card on PW it leads to a 404 error page. | | | JENNIFER BRINK | Resolved | User Error - Client | The advertiser didn't use the full URL in the field... they had powellsystemsint.com/... they needed https://powellsystemsint.com/ | ||||||||||||
| 264 | 03/28/25 | Reed Simonsis | Minor | Leadworks | Leadworks Issue | Formic asked for their PACK EXPO Map your show leads to be in leadworks. Can we get those uploaded? Thanks a bunch! | Formic | - | - | | | Lauren Staley | Resolved | The MYS leads now appear in Leadworks | https://pmmimediagroup.atlassian.net/issues/LW-1787 | |||||||||
| 265 | 03/25/25 | Stephanie Haag | Medium | Leadworks | Leadworks Issue | Not all of the leads have pulled over from the Parent Webinar campaign into the 3/25 PRS Webinar. Sidel - https://internal.cloud.pmmimediagroup.com/campaign/view/id/62225 Packaging World - https://internal.cloud.pmmimediagroup.com/campaign/view/id/59886 | Sidel | | | Lauren Staley | Resolved | Sidel's lead count is fixed. The team found that the issue was campaign 62225's date- we want to make sure going forward that everyone knows it is necessary to match the date on both campaigns to prevent this problem. | https://pmmimediagroup.atlassian.net/browse/LW-1790 | |||||||||||
| 266 | 03/27/25 | Faith Zucker | Minor | Other | SalesForce/Naviga sync | please remove Ed Atwell from Salesforce as he is no longer the contact but continues to receive marketing communications. Misty Melvin has been the contact for the past few years and has requested this update multiple times with Liz and now again. Both Stephanie and I have taken all the steps we know to remove him, but he still appears as a signer and in production. Please ensure this change is made. | https://pmmidotorg.lightning.force.com/lightning/r/Account/0011I00000aPfaoQAC/view | | | Lauren Staley | Resolved | Ryan turned his Pardot sync from SF off. This should move his prospect record to the recycling bin which will remove him from any lists and dynamic lists. | https://pmmimediagroup.atlassian.net/servicedesk/customer/portal/9/SS-1227?created=true | Yes | ||||||||||
| 267 | 03/25/25 | Emma Satchell | Minor | Product Hub | Hub update | Based on feedback from reps - could you please add a cyberduck-hosted link to each of the "sample" sections (called "gallery" in zesty) for these pages on the hub? This will make it easier for reps to email links to advertisers for samples of products. Currently, they have to direct them to click into the hub and then click on the gallery image. A hosted link would make their lives much easier. Please let me know if you have any questions! If the hub page already has a sample image in the "samples" section, I would recommend downloading the image from zesty and uploading it to cyber duck. https://hub.pmmimediagroup.com/linkedin/?brand=7-9898d682a1-bxx7v9 https://hub.pmmimediagroup.com/pmmi-audience-network-linkedin-video/?brand=7-9898d682a1-bxx7v9 https://hub.pmmimediagroup.com/account-based-buyer-intent-campaign-linkedin/?brand=7-9898d682a1-bxx7v9 https://hub.pmmimediagroup.com/facebook-sponsored-post/?brand=7-9898d682a1-bxx7v9 https://hub.pmmimediagroup.com/facebook-video/?brand=7-9898d682a1-bxx7v9 https://hub.pmmimediagroup.com/packaging-world-webinar/?brand=7-9898d682a1-bxx7v9 https://hub.pmmimediagroup.com/banner-ads-on-3rd-party-sites/?brand=7-9898d682a1-bxx7v9 https://hub.pmmimediagroup.com/native-ads-across-the-web/?brand=7-9898d682a1-bxx7v9 https://hub.pmmimediagroup.com/video-pre-roll/?brand=7-9898d682a1-bxx7v9 https://hub.pmmimediagroup.com/native-ads-on-our-website/?brand=7-9898d682a1-bxx7v9 https://hub.pmmimediagroup.com/category-roadblock/?brand=7-9898d682a1-bxx7v9 https://hub.pmmimediagroup.com/eblast-extension/?brand=7-9898d682a1-bxx7v9 | | | Lauren Staley | Resolved | Hub | All have a link reading "Example" under the gallery image, which will provide a downloadable version of the sample through Cyberduck. | ||||||||||||
| 268 | 03/21/25 | ANNE MOHAN | Medium | BASE/Websites | Base/Website Issue | I'd like to remove the Nova Chemicals video from the top spot on the web page, but when I look at the schedule, the story isn't pinned. I still want it on the home page, but not in the top spot. | | | JENNIFER BRINK | Resolved | Not an error | |||||||||||||
| 269 | 03/18/25 | Brian Gronowski | Medium | MDT | Product Issue | PFW supplier webinar is missing in MDT. Only PW appears. | | | JENNIFER BRINK | Resolved | System Configuration Error | This has been updated and fixed. The lines should all be visible now! | https://pmmimediagroup.atlassian.net/browse/LW-1786 | I updated the names of the products to see if this solves the issue in LW. | ||||||||||
| 270 | 03/20/25 | Kim Overstreet | Minor | BASE/Websites | Feature Request | Would it be possible to add a PACK EXPO landing page to the Mundo site? (Not to be confused with EXPO PACK) Lilian would like to have a place to tag pre-show releases and other coverage. During PELV, we are going to have a Spanish version Live from Pack Expo newsletter, and we would also like to link to this page in that newsletter. | | | JENNIFER BRINK | Resolved | Question | Sent the link to Kim! This is good to go! | ||||||||||||
| 271 | 03/20/25 | Madysen Fast | Medium | Naviga | Need to move the date | The April print ad needs to be changed to June. | IKA Works | 13128 | 94262 | | | JENNIFER BRINK | Resolved | Moving Date | Done! | |||||||||
| 272 | 03/17/25 | Courtney Nichols | Medium | Naviga | Billing Issues | Hello. We have a rather tricky billing situation with Syntegon that requires some reconfiguring of existing campaigns to other business units. I apologize in advance because I know this is a complex request, but please reach out if I can help. 1. Please move all of the items from this campaign: https://pmg.navigahub.com/EW/PMG/ad/campaign_details?ID=12859 to this newly created campaign: https://pmg.navigahub.com/EW/PMG/ad/campaign_lines?ID=13337 2. Campaign 13125 - Lines 92914 (Carton Erector/Former) + 92916 (Standard Pillow Pouch) should be moved to campaign 13338 and lines 92917 (Bag/Pouch Sealer) + 92918 (Flow Wrapper) should be moved to campaign 13339 3. Please move campaign 12932 to campaign 13340 If anything above doesn't make sense, let me know...thank you! Courtney | Syntegon - 102546 | 12859 | ALL | | | JENNIFER BRINK | Resolved | Not an error | Everything has been moved! | |||||||||
| 273 | 03/18/25 | Stephanie Haag | Medium | Leadworks | Other | It looks like there is some missing information. https://cloud.pmmimediagroup.com/advertiser/6350/past-campaigns/game-plan/event/17/category/438 | LSKB | | | JENNIFER BRINK | Resolved | Question | ||||||||||||
| 274 | 03/18/25 | Stephanie Haag | Medium | Leadworks | Other | It looks like there is some missing information. https://cloud.pmmimediagroup.com/advertiser/6350/past-campaigns/game-plan/event/17/category/438 | LSKB | | | JENNIFER BRINK | Resolved | Won't Do | Duplicate | |||||||||||
| 275 | 03/11/25 | WENDY SAWTELL | Medium | Naviga | Missing a date/Need a date | I'm not seeing any dates for OEM Spotlight on PACK EXPO...can they be added? | NA | | | Lauren Staley | Resolved | Won't Do | OEM Spotlight on PACK EXPO was killed, but we will consider re-adding it in 2026 if interest warrants. | Yes | ||||||||||
| 276 | 03/10/25 | Bea Greany | Minor | BASE/Websites | Base/Website Issue | Please update the PFW website menu options to remove the Manufacturing Awards and Sustainability Awards links. | | | Lauren Staley | Resolved | Base | This update has been made to PFW. | https://trello.com/c/QcwE6V59/1046-update-pfw-website-menu | Yes | ||||||||||
| 277 | 03/10/25 | Lara Krieger | Major | Product Hub | Hub update | Hi, Please remove the 1/3 vertical and 1/3 horizontal specs from this page. These sizes were not sold with this issue in 2025. https://www.pmmimediagroup.com/specs-microsite/print#show-issue | | | Lauren Staley | Resolved | Product Update/Close Date Change | This update has been made! Thanks very much. | Yes | |||||||||||
| 278 | 03/05/25 | WENDY SAWTELL | Major | Naviga | Other | Emma...get excited for this one again. 13335- all of these PFW Leaders items need to be moved into 2026 with the 2025 rate listed 13316- Same thing for this OEM Leaders plan 12083- Buying PW Leaders Pro @ $13,905. 1st ad in Sep 2025 and second ad in Jan/Feb 2026. Thanks. | Yaskawa | 13315, 13316, 12083 | | | JENNIFER BRINK | Resolved | Billing | Campaigns updated | ||||||||||
| 279 | 02/19/25 | Reed Simonsis | Leadworks | Firewall Clicks QC | Bepex: https://internal.cloud.pmmimediagroup.com/campaign/view?id=61444 | Firewall | | | JENNIFER BRINK | Resolved | Firewall Issue | https://pmmimediagroup.atlassian.net/browse/LW-1739 | ||||||||||||
| 280 | 02/17/25 | Reed Simonsis | Leadworks | Firewall Clicks QC | Urschel (possibly): https://internal.cloud.pmmimediagroup.com/campaign/view?id=59424 152 leads, on the boarder. | Firewall | | | JENNIFER BRINK | Resolved | Firewall Issue | https://pmmimediagroup.atlassian.net/browse/LW-1739 | ||||||||||||
| 281 | 02/14/25 | Reed Simonsis | Leadworks | Firewall Clicks QC | Encoder: https://internal.cloud.pmmimediagroup.com/campaign/view?id=55693 | Firewall | | | JENNIFER BRINK | Resolved | Firewall Issue | https://pmmimediagroup.atlassian.net/browse/LW-1739 | ||||||||||||
| 282 | 02/12/25 | Madysen Fast | Medium | Leadworks | Firewall Clicks QC | For Anritsu 1/14 HCP Newsletter: The clicks reported in Omeda seem high, but the leads in leadworks seem okay. Please confirm if metrics for this campaign are correct. Thank you! https://internal.cloud.pmmimediagroup.com/campaign/view/id/53984 | | | JENNIFER BRINK | Resolved | Firewall Issue | https://pmmimediagroup.atlassian.net/browse/LW-1739 | ||||||||||||
| 283 | 01/30/25 | Stephanie Haag | Minor | Leadworks | Firewall Clicks QC | Super high/questionable amount of leads Bell Mark 1/15 Eblast Wipotec 1/23 Eblast Pacteon 1/8 Newsletter Span Tech 1/23 eblast Busch 1/22 PFW Eblast Haver and Boecker 1/20 Newsletter IMA Food 1/21 Packaging Focus | a few | | | JENNIFER BRINK | Resolved | Firewall Issue | Paceton - Done Haver - Done IMA - Done | https://pmmimediagroup.atlassian.net/browse/LW-1739 | ||||||||||
| 284 | 03/06/25 | JENNIFER BRINK | Product Hub | Hub update | Hello! While testing Merv, I noticed that this page: https://hub.pmmimediagroup.com/expo-pack-web-sponsorships/?brand=7-c0d3cba9d9-lvrgml&tab=Espa%C3%B1ol does not have spec pages attached. Can we add them please? They would mirror the PACK EXPO version of the page: https://hub.pmmimediagroup.com/pack-expo-web-sponsorship/?brand=7-c0d3cba9d9-lvrgml Thanks! Jenn | Please add specs to this page: https://hub.pmmimediagroup.com/expo-pack-web-sponsorships/?brand=7-c0d3cba9d9-lvrgml&tab=Espa%C3%B1ol | | | Lauren Staley | Resolved | Hub | Updated to add banner/video specs links under Quick Links! | ||||||||||||
| 285 | 03/05/25 | Christine Smallwood | Major | Naviga | Product Issue | Receiving a date error when attempting to add a Leaders Intro package. Please resolve and thank you. | | | Lauren Staley | Resolved | Product Update/Close Date Change | Close date updated. Thanks for catching the error, Christine! Let me know if you have any further issues with the date. | ||||||||||||
| 286 | 02/21/25 | Reed Simonsis | Leadworks | Firewall Clicks QC | Span Tech: https://internal.cloud.pmmimediagroup.com/campaign/view?id=56753 Mettler: https://internal.cloud.pmmimediagroup.com/campaign/view?id=59400 Lubriplate Lubricants Company: https://internal.cloud.pmmimediagroup.com/campaign/view?id=59899 | Firewall | | | JENNIFER BRINK | Resolved | Won't Do | DUPLICATE | https://pmmimediagroup.atlassian.net/browse/LW-1739 | |||||||||||
| 287 | 03/03/25 | Kim Overstreet | Minor | BASE/Websites | Other | Hi, this isn't an error, but a clarification needed. There is a PACK EXPO scheduling check box in Base, but our understanding is that the PACK EXPO label is the only thing we need to do for show content. Is this correct? Is there a reason for the checkbox or is that holdover from the past? (And if so can we remove it to avoid confusion?) Thanks - | Editors | | | Lauren Staley | Resolved | Base | Hi Kim! You're correct, you just want to use the label. We're investigating how this happened- but using the label is the right way to tag the content. Thanks very much for bringing this to our attention! | https://trello.com/c/eq8mWt3p/1042-pack-expo-scheduling-term | ||||||||||
| 288 | 02/27/25 | Stephanie Haag | Critical | Leadworks | Reporting Issue | https://internal.cloud.pmmimediagroup.com/campaign/view/id/61957 Colbert only has 16 leads but the parent campaign has over 300. | | | JENNIFER BRINK | Resolved | System Bug | Stephanie loaded the leads manually. I am closing this system error ticket. I will continue to work with Lauren and Yevgeny on the reason behind why the leads didn't flow. | https://pmmimediagroup.atlassian.net/browse/LW-1764 | |||||||||||
| 289 | 02/28/25 | WENDY SAWTELL | Critical | Naviga | Missing a date/Need a date | Not getting any dates for HCP Focus newsletters and my client ready to buy. | NA | | | Emma Satchell | Resolved | Not an error | Hello Wendy, HCP Focus is sold as a package, so you need to look up the product under the "Select a Package" dropdown in Naviga. Thanks! | Yes | ||||||||||
| 290 | 02/27/25 | Reed Simonsis | Minor | BASE/Websites | Other | Client attempted to put in promotional images and text but the company updater would not let them make these changes. They got the error you can view in the image attached. Thanks, | Airgas | = | = | | | Emma Satchell | Resolved | Not an error | I was able to upload everything without error. Taking a closer look at the error they received, I think one of the URLs they entered was pasted incorrectly. But I had no issues, so they should be good moving forward. If they receive an error like that again, please have them screenshot the error AND the actual entries so we can QC for them. | Yes | ||||||||
| 291 | 02/27/25 | Liz Cuneo | Minor | BASE/Websites | Base/Website Issue | Hi - I am having trouble in Base getting newer articles to bump out older ones in the middle section of the HCP website home page, under Machinery, Industries, Logistics. | | | Emma Satchell | Resolved | Not an error | Hello Liz! I heard back from P1, who provided this video on why it's not updating: https://www.awesomescreenshot.com/video/37094360?key=f5a2e1b6860cb1199bbf2033e66401be In summary: If an article is showing on the carousel at the top of the home page, it will NOT appear in the middle section to avoid article redundancy. Articles marked "supplier submitted" will also not show. Only articles with primary site/section of Industries > Biopharmaceuticals, Industries > Cannabis, Industries > Medical Devices, Industries > Nutraceuticals/Dietary, and Industries > Pharmaceuticals will appear in that middle section under "Industries". I've changed the primary site/section of this article accordingly and it is now taking the top spot in that middle section under Industries: https://manage.pmmimediagroup.com/content/edit/article/22931998 Please let me know if you have any questions! | https://trello.com/c/uct5GMxp | Yes | ||||||||||
| 292 | 02/06/25 | Stephanie Haag | Major | Leadworks | Leadworks Issue | Graphic packaging only received 27 leads for the sustianability newsletter and klockner received 100 GP - https://internal.cloud.pmmimediagroup.com/leads/view?cid=56319&type=1 Klockner - https://internal.cloud.pmmimediagroup.com/leads/view?cid=61625&type=1 | Graphic Packaging | | | Emma Satchell | Resolved | Not an error | We've confirmed that neither deployment's leads were in error. After reviewing both deployments, we believe the poor performance of the most recent send was due to material quality. Connected with Stephanie on next steps, which she'll bring to Courtney. No further steps needed in the system error sheet! | |||||||||||
| 293 | 02/03/25 | Madysen Fast | Medium | Leadworks | Firewall Clicks QC | https://internal.cloud.pmmimediagroup.com/campaign/view/id/53988 The leads amount for this campaign are very high, and just want to make sure that it is an accurate count. | Anritsu | 53988 | | | JENNIFER BRINK | Resolved | Firewall Issue | https://pmmimediagroup.atlassian.net/browse/LW-1739 | ||||||||||
| 294 | 02/26/25 | Stephanie Haag | Minor | Product Hub | Base/Website Issue | Product Hub – eblasts - QUICK LINKS menu in the sidebar, 'Specs' section: The link for "Multi-Video/Product (PFW and PW only) should be: https://www.pmmimediagroup.com/specs-microsite/eblast#multi-video NOT: https://www.pmmimediagroup.com/specs-microsite/eblast#multi-video-multi-product | | | Emma Satchell | Resolved | System Configuration Error | Thank you for catching this, Stephanie! The hub has been updated accordingly! | ||||||||||||
| 295 | 02/25/25 | Reed Simonsis | Leadworks | Firewall Clicks QC | Anritsu: https://internal.cloud.pmmimediagroup.com/campaign/view/id/53988 This was from 1-15. Madysens client has been asking for adjustments. If you could prioritize this firewall that would be great. thank you! | Firewall | | | JENNIFER BRINK | Resolved | Firewall Issue | This has been bumped in priority. Marking resolved since it is a duplicate. | ||||||||||||
| 296 | 02/25/25 | WENDY SAWTELL | Critical | Naviga | Missing a date/Need a date | Can we change the first LinkedIn campaign to March 7th? Says to close to closing but they will get materials in fast. Their 2nd choice of the 28th is sold out. Thanks. | 3-A | 13290 | | | Emma Satchell | Resolved | Billing | Complete! Line has been updated to 3/7 | ||||||||||
| 297 | 02/21/25 | Reed Simonsis | Minor | Leadworks | Leadworks Issue | this request is for all companies not just this one. Though, this is an example. Comapny purchased pw industry webinar eblast, though, in leadworks it defaults to Ebook eblast. Would you be able to update this so all brands connect correctly to navgia for industry webinar eblasts. Thanks! | Boston Dynamics | 13201 | 93555 | | | Emma Satchell | Resolved | System Configuration Error | Fixed! | Yes | ||||||||
| 298 | 02/20/25 | PATRICK YOUNG | Critical | Naviga | Rate Line Addition/Adjustment | Please add a 1/3 page H for placement in the Craft Brewing Supplement. The close date needs to be changed to 2/24. Lara, John Schrei and Dave B. have approved the ad and rate of $1,990 which includes the member rate. Call me with any questions 610-662-0999. | Carleton Helical Technologies | NA | | John Schrei | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Added the rate line and updated the campaign | |||||||||
| 299 | 02/12/25 | Madysen Fast | Medium | Leadworks | Firewall Clicks QC | For the Anritsu 1/15 Eblast: The lead amount for this eblast is super high, please confirm if this is an accurate count. If not, please update to accurate amount of leads. Leadworks Campaign: https://internal.cloud.pmmimediagroup.com/campaign/view/id/53988 | | | JENNIFER BRINK | Resolved | Won't Do | Duplicate | ||||||||||||
| 300 | 02/18/25 | MATTHEW REYNOLDS | Minor | BASE/Websites | Base/Website Issue | Images that are saved on Box and oriented correctly there (saved here: https://pmmi.box.com/s/144zney5pesqgcwnlrmc6cuoszo7n70p) Are being imported into Base with incorrect orientation (require 90-deg rotation). | | | JENNIFER BRINK | Resolved | Not an error | We were not able to replicate the issue. | ||||||||||||
| 301 | 02/18/25 | WENDY SAWTELL | Major | Naviga | Missing a date/Need a date | Please add Leaders in Processing 1/2 page horizontal. First ad in April. Second ad in August. Getting error message. See attached. They are ready to approve plan. Thanks. | D&F Equipment | 13271 | | | Lauren Staley | Resolved | Added the two 1/2 page horizontal ads. The error was in the print profile- line 5164. Magazine is already printing- removing the print profile line allows the ad lines to be created. | |||||||||||
| 302 | 02/14/25 | WENDY SAWTELL | Minor | Leadworks | Other | Package This history tab details not showing up for me. I've added date range and also rep. | NA | | | Emma Satchell | Resolved | System Configuration Error | Hello! I've contacted Jen Krepelka and created a dev ticket accordingly for this error. It may be a week or longer to get fixed, so I'm closing out this ticket. Eric will make an announcement when the reporting is ready to view. | https://pmmimediagroup.atlassian.net/browse/LW-1742 | Yes | |||||||||
| 303 | 02/14/25 | Faith Zucker | Medium | Naviga | Other | It will not allow me to build an io because the brands are not pulling in. I need to add an order. TY | SnapSlide | | | Emma Satchell | Resolved | System Configuration Error | Brand has been created for Snapslide, so you should now be able to go in and create a campaign for them. Thanks! | Yes | ||||||||||
| 304 | 02/13/25 | WENDY SAWTELL | Minor | MDT | Other | Link to ABBIC info in Hub doesn't work in MDT. Thanks. Wendy | NA | | | Emma Satchell | Resolved | Not an error | Connected with Wendy and she noted that the link is now working. May have been a hub-side error, which has remedied itself. | Yes | ||||||||||
| 305 | 02/12/25 | MaryAnn Coyle | Minor | Naviga | Product Issue | I noticed that the IFC of the Craft Brew Supplement is not inventoried in Naviga. Faith just sold it to Frain and Aleks was about to sell it as well but I deleted it from sent proposal. | | | Lauren Staley | Resolved | Not an error | This was sold by Faith after Aleks created a campaign earlier in the week but before she (Aleks) sent the proposal. Naviga did not catch the conflict in time. Additionally, Emma updated Naviga so now the inventory check will appear more intuitive than in the attached screenshot- which shows unlimited only because we don’t assign a page value (but Naviga throw an error if it's already sold and someone adds it). | Yes | |||||||||||
| 306 | 02/11/25 | Madysen Fast | Minor | Naviga | Need to move the date | Their March/April leaders print ad needs to be moved the to May/June issue. | Delkor | 13131 | 92968 | | | Lauren Staley | Resolved | Moving Date | Moved the date as requested. | Yes | ||||||||
| 307 | 01/31/25 | LEO GUENTHER | Medium | Leadworks | Leadworks Issue | Client ran in Game Plan in 2024 and their reporting is not in Leadworks. MaryAnn and I just realized that it is missing. We see their ad in the Master copy so it definitely ran. I do not know if they used our booth scanner. | Spartech | https://cloud.pmmimediagroup.com/advertiser/4317/past-campaigns#tab8 | | | Emma Satchell | Resolved | System Configuration Error | Spartech's reporting has been created and uploaded to Leadworks: https://internal.cloud.pmmimediagroup.com/gamePlanStats/view?aid=4317&categoryId=434&eventId=17. Please let me know if you have any questions! | https://pmmimediagroup.atlassian.net/browse/LW-1720?atlOrigin=eyJpIjoiYjY3NDQzMmVmNjAzNDA1MzhjMTgyZDlkMjBjOGI3YWIiLCJwIjoiaiJ9 | Yes | Ticket placed to dev team | |||||||
| 308 | 02/06/25 | Stephanie Haag | Major | Naviga | Other | Client is trying to sign/approve this plan but it isn't saving the signature. | 13165 | | | Lauren Staley | Resolved | User Error - Sales Rep | We checked the 'ready to sign' box for this campaign. | |||||||||||
| 309 | 02/03/25 | Bea Greany | Major | Product Hub | Hub update | RE: Please note audiences are lower than what is posted in the hub for the following products: • PACK EXPO Southeast Showcase digital edition. Actual digital distribution: 9500. https://hub.pmmimediagroup.com/pack-expo-southeast-showcase-2024/?brand=7-c0d3cba9d9-lvrgml • Spotlight on PXSE newsletter. Actual digital distribution: 11,000 https://hub.pmmimediagroup.com/tradeshow-newsletters/?brand=7-c0d3cba9d9-lvrgml I recognize that sales are about done for these products but the hub should reflect actual audience distribution figures. | | | Emma Satchell | Resolved | Hub | Hello Bea, we will not be updating the audience size on the hub as Lauren Sanz will be updating the query. I'll email you now with more info! | ||||||||||||
| 310 | 02/04/25 | Christine Smallwood | Minor | Naviga | Product Issue | Looks like rate line 5164 is empty. I am unable to add this program to Naviga 13209. Please let me know if this can be fixed or if it is user error. | | | Lauren Staley | Resolved | Question | We updated Naviga so that we can remove the Print Profile from Leader's packages after close dates pass. | ||||||||||||
| 311 | 02/05/25 | Kelly Greeby | Minor | Product Hub | Hub update | Can we please add an editorial due date to the dates for Show Daily? The editorial due date is 8/1 So -- PACK EXPO Las Vegas 2025 Sales Close: 8/25/25 Ad Material due: 9/5/25 Editorial due: 8/1/25 https://hub.pmmimediagroup.com/pack-expo-show-daily/?brand=7-c0d3cba9d9-lvrgml Thanks K | | | Lauren Staley | Resolved | Hub | Update made to the hub! | ||||||||||||
| 312 | 02/04/25 | Hannah Krause | Minor | BASE/Websites | Base/Website Issue | Can't schedule this advertiser to leaders (or anything) in Base. There is a graphql error. Paxton Products: https://manage.pmmimediagroup.com/content/edit/company/13277906 | | | Lauren Staley | Resolved | Base | P1 fixed this error for us. | https://trello.com/c/Fg8Hhcte/1028-base-graphql-error-when-scheduling | |||||||||||
| 313 | 02/03/25 | MaryAnn Coyle | Medium | BASE/Websites | Base/Website Issue | An error comes up when trying to publish client's company and/or contact edits--see screenshots. I have tried to publish one change at a time but error keep coming up. https://manage.pmmimediagroup.com/content/edit/company/13305774 https://companyupdate.pmmimediagroup.com/portal/6b6a0d4a22f2f0fe256b8d5e0cdb473f | | | Lauren Staley | Resolved | Base | After a P1 fix, we are able to publish again. | https://trello.com/c/l00NyVEN/1025-base-error-updating-company-details | |||||||||||
| 314 | 02/03/25 | PATRICK YOUNG | Critical | Naviga | Product Issue | I'm getting an error message when trying to enter an OEM Partners order. See attached screen shot. Please change the close date to 2/10. | | | Lauren Staley | Resolved | Moving Date | Via email conversation with Patrick, I moved the close date to 2/10. | ||||||||||||
| 315 | 02/03/25 | Brian Gronowski | Major | Naviga | Need to move the date | Getting an error message trying to book an OEM Leaders Pro package. Digital closing date was Jan 19. Should be move to Feb 10 | Industrial Magnetics | 13206 | | | Lauren Staley | Resolved | Moving Date | Selecting the 3/1 date solved the error. | ||||||||||
| 316 | 01/28/25 | Faith Zucker | Major | Naviga | Billing Contact not pulling through | Joy is the billing contact, and that part is correct. What is not correct is the billing address should be: 420 Shannon Road Deerfield, Illinois 60015 United States Once updated I can get the io over for signature | NB Corporation of America is the client the Agency is Siegel Advertising Inc. | 13192 | | | Emma Satchell | Resolved | Not an error | Update completed! | ||||||||||
| 317 | 01/24/25 | Reed Simonsis | Minor | Naviga | Billing Issues | Patrick sold an order that has both Flexible billing and performance billing. This needs to be broken up but patrick cannot add the items since they are closed. Would we be able to separate the type of billing items into new orders, patrick can then finalize the 2 orders. Thank you! Please slack me with any question that may be had. | Flexlink Systems | 12994 | 12994.0 | | | JENNIFER BRINK | Resolved | Billing | we created a second campaign and moved just the billing lines to campaign id 13193. This will bill the Leaders program as requested. | waiting on patrick for details. As of 1/28, Patrick is at IPPE and Reed is escalating to Courtney to contact him for details. | ||||||||
| 318 | 01/28/25 | Jake Brock | Critical | Naviga | Need to move the date | Looking to have the 5/12 Pw newsletter date on this order moved to February 10th. We are past deadline so it will not let me select it but Reed has received approval from Bea to allow for this date to be sold. Let me know if any questions. Thanks! | Formic | 13191 | 93484.0 | | | Emma Satchell | Resolved | Billing | Yes | |||||||||
| 319 | 01/28/25 | Brian Gronowski | Minor | Naviga | Other | Can you please cancel the order in Naviga. Against company policy to do business with them. It was closed won, but needs to be moved to closed lost Please update where else needed | Molded Fiber | 13111 | | | Emma Satchell | Resolved | User Error - Sales Rep | Yes | ||||||||||
| 320 | 01/21/25 | MATTHEW REYNOLDS | Minor | BASE/Websites | Base/Website Issue | The text wrapping around images in this Base article isn't working properly, but the images themselves are so vertical that they don't lend themselves to stretching across the text galley entirely. You'd have to scroll like crazy to get to the next portion. https://www.packworld.com/trends/package-design/article/22931061/tropicana-weathers-blowback-from-shrinquivelence-pack-redesign | | | JENNIFER BRINK | Resolved | Not an error | |||||||||||||
| 321 | 01/23/25 | WENDY SAWTELL | Critical | Naviga | Need to move the date | I spoke with Lara first to get this request approved. She hasn't started the layout for OEM yet, so all good to add the following...OEM Leaders Premium- full page ad. Thanks...they are ready to approve. | Novanta | 13177 | | | JENNIFER BRINK | Resolved | Not an error | I added the full package to the campaign. | ||||||||||
| 322 | 01/21/25 | Stephanie Haag | Minor | Naviga | Billing Issues | Emerson -OpX Sponsorship Agreement pricing updates/confirmation. | https://pmg.navigahub.com/ew/pmg/ad/campaign_details?ID=12927 | | | JENNIFER BRINK | Resolved | Not an error | This is ready for Janet. The pricing didn't need to change! | |||||||||||
| 323 | 01/21/25 | Christine Smallwood | Minor | Naviga | SalesForce/Naviga sync | Setenay Kucukemiroglu has been removed as a contact from all Syntegon accounts; she has moved to Siemens. When I draw up a Syntegon proposal, her name appears in the list of Production Contacts by default. Please remove/disassociate her with all Syntegon accounts and remove her as a Production Contact. Thank you. | Syntegon Packaging Technology, LLC | 13167 and all | Production Contacts | | | JENNIFER BRINK | Resolved | System Configuration Error | This has been fixed. The larger fix is still being worked on by Simone and The SF team in Herndon. In the meantime, please keep adding these to the doc. Thank you! | |||||||||
| 324 | 01/17/25 | Christy Flores | Minor | BASE/Websites | Base/Website Issue | The image and image caption with the lady holding a can of Red Bull appears twice, back-to-back on our site for ThePackHub post. Hoping there is something we can do to correct it and prevent this on future posts. Here is the link to the article I came across: https://www.packworld.com/trends/package-design/article/22930325/thepackhub-red-bull-chickfila-and-jong-introduce-packaging-designed-for-user-engagement?utm_source=Newsletters&utm_medium=PW+Newsletter&utm_term=20250117&oly_enc_id=1349H4847612D4V | | | Emma Satchell | Resolved | System Bug | Update complete! I'm not sure what can be done to prevent this in the future, as the second image would need to have been manually inserted in order to be included in the article. If it appeared on it's own, please let us know. | ||||||||||||
| 325 | 01/17/25 | Bea Greany | Medium | Product Hub | Hub update | Need to update the following Hub document: https://hub.pmmimediagroup.com/footer-requirements-for-supplied-e-blast-templates/ Screenshot attached shows needed changes to PMG mailing address and privacy policy URL. New info and formatting is below. 500 W Madison St, Suite 1000 Chicago, IL 60661 privacy policy URL: https://www.pmmimediagroup.com/resources/privacy-policy | | | Emma Satchell | Resolved | Hub | Update complete! | ||||||||||||
| 326 | 01/17/25 | Faith Zucker | Minor | BASE/Websites | Help with a view | Hi team. I was on this page https://www.oemmagazine.org/pmmi-news/business-intelligence/article/22930886/packagers-and-processors-weigh-in-on-effective-data-utilization The ad is not displaying instead it says - This ad used too many resources for your device, so Chrome removed it. | | | Emma Satchell | Resolved | System Bug | Hello Faith! Unfortunately we were not able to replicate your error. Upon further investigation, it appears this message only affects chrome users and, "This intervention unloads ads that are in the .1% of bandwidth usage, .1% of CPU usage per minute, and .1% of overall CPU time." This means it may be tied to your wifi bandwidth and/or CPU/computer storage. Please let us know if you continue to see errors of this type, even after reviewing your computer storage/CPU and wifi bandwidth for proper size thresholds. I will alert the rest of the digital team so we can keep an eye out for the error moving forward. Thanks for bringing this to our attention! | Yes | |||||||||||
| 327 | 12/10/24 | Reed Simonsis | Minor | Naviga | Billing Issues | We invoice the client $927 and the client registered more impressions than that and prefer to pay for all impressions. The total they are asking for an invoice for would be $1,041.86 for November. Would we be able to add an additional line to invoice them this full 1,041.86 amount in december? Thanks! | Epson | 12691 | 87353.0 | | | JENNIFER BRINK | Resolved | Billing | Billing has been updated/worked out between rep and client. Janet as this advertiser flagged. We will pull their reporting again on Feb 1 and update their january number. | there are 3 invoices for this advertiser and they equal the intended impressions. waiting for final decision from jake. | ||||||||
| 328 | 01/17/25 | Bea Greany | Minor | Leadworks | Leadworks Issue | LW: https://internal.cloud.pmmimediagroup.com/campaign/view?id=59370 Naviga campaign: https://pmg.navigahub.com/ew/pmg/ad/campaign_lines?ID=12672 Naviga campaign 12672 PW Newsletter line item 89482 was removed and the entire Naviga campaign was deleted on Dec 5. I thought the corresponding LeadWorks campaign would automatically get deleted but it is showing on the Upcoming Issues dashboard. Please remove the LeadWorks campaign. | Balluff Inc. | LW 59370 | | | Emma Satchell | Resolved | System Configuration Error | Update completed | ||||||||||
| 329 | 01/06/25 | Madysen Fast | Minor | Leadworks | Reporting Issue | This National Bulk Equipment E-blast (12/10) got a large amount of Leads compared to its Clicks. Can you confirm that these leads are valid? Leadworks: https://internal.cloud.pmmimediagroup.com/campaign/view/id/50105 | | | JENNIFER BRINK | Resolved | Not an error | This has been updated and the client has been notified of reasons. | Sent the information to Lauren Sanz to validate and then we will create the ticket to remove the leads that are not supposed to be in LW. | |||||||||||
| 330 | 01/17/25 | Bea Greany | Minor | Other | Other | Please remove Yvonne Smyer from this Smartsheet and add Brianna Black <bblack@pmmimediagroup.com> | Customer is Bea | | | Lauren Staley | Resolved | |||||||||||||
| 331 | 01/16/25 | Kim Overstreet | Medium | BASE/Websites | Base/Website Issue | Hi, following up on a previous conversation regarding the Video block on the homepage of HCP. Can we please put it back, in the same spot as on the other sites? (Under the magazines) Thanks! | | | Lauren Staley | Resolved | Not an error | Thanks for letting me know, Kim. I'll begin a conversation via email and will cc you. | ||||||||||||
| 332 | 01/15/25 | WENDY SAWTELL | Minor | MDT | Other | The link to Sustainable packaging newsletter from MDT does not go to the page with a sample. Can it be changed to this link please? https://hub.pmmimediagroup.com/sustainable-packaging-newsletter/?brand=7-9898d682a1-bxx7v9 As of now, it goes here: https://hub.pmmimediagroup.com/sustainable-packaging-newsletter/ Thanks. | NA | | | Lauren Staley | Resolved | Not an error | We have updated the link as Wendy requested. | |||||||||||
| 333 | 01/15/25 | Reed Simonsis | Minor | Naviga | Missing a date/Need a date | Need to add a half page horizontal ad in febuary. There are supposed to be 2 half page horizontal ads associated to leaders and one that is on its own. Thank you! | Sani-matic | 13043 | - | | | Emma Satchell | Resolved | Not an error | Update completed | |||||||||
| 334 | 01/14/25 | Reed Simonsis | Minor | Send My Ad | Other | Line is not syncing with Send my ad. Please force sync to SMA for Lara to reach out for materials. Thank you! | Volkman | 12909 | 90620.0 | | | JENNIFER BRINK | Resolved | Not an error | This one was moved from Naviga to SMA on november 22, 2024. I see the profile in SMA and it is complete. | |||||||||
| 335 | 01/14/25 | Reed Simonsis | Major | Naviga | Missing a date/Need a date | Please move this focus to 1/21 position. Approved by John as long as the client pays the additional 90 dollars from the price difference. Please add a new line for the 1/21 focus at a 90 dollar cost as the client has already paid for the original PW focus that has not been fulfilled. Please slack me with any questions. | Newlight | 11454 | 83880.0 | | | Lauren Staley | Resolved | Moving Date | ||||||||||
| 336 | 01/13/25 | Casey Flanagan | Minor | BASE/Websites | Other | Hello, Brianna Guntz just started as an intern today, and she'll need access to Base. Can you please create an account for her? Her email is bguntz@pmmimediagroup.com . Thank you! Casey | NA | | | JENNIFER BRINK | Resolved | Base | ||||||||||||
| 337 | 01/13/25 | Christy Flores | Minor | Omeda | Feature Request | I am helping Lauren Staley out with a Modal Pop up she created, but I don't seem to be able to access the 'Personalization' feature in Omeda. Is this something I need to be given access to or is Omeda not working for me? See attached image of the message I get when clicking on 'Personalization' | | | Lauren Staley | Resolved | System Configuration Error | Hi Christy! Thank you for the effort- Fil is going to fix these up for me. | ||||||||||||
| 338 | 01/12/25 | Kim Overstreet | Critical | BASE/Websites | Base/Website Issue | Hi, the videos section is not showing up on the HCP homepage. | | | Lauren Staley | Resolved | Not an error | Kim will review and decide what she would like HCP to look like going forward. | No | |||||||||||
| 339 | 01/10/25 | WENDY SAWTELL | Critical | Naviga | Other | Please add PW Premium Leaders with full page ad. Full pages in Jan/Feb, Sep, and October. Lara knows they are coming in, but I can't add it because the program is "closed". Thanks. | Delkor | 13131 | | | Lauren Staley | Resolved | Product Update/Close Date Change | Hi Wendy! These dates have been added. The program doesn't actually close until August, but going forward, you will just need to change the installment dates when needed. Please let us know if you need help with this and we'll walk you through it. | ||||||||||
| 340 | 01/10/25 | PATRICK YOUNG | Critical | Naviga | Need to move the date | Please change closing date for PFW February issue to January 14th per Lara Krieger. | Dennis Group | | | Lauren Staley | Resolved | Product Update/Close Date Change | Lara approved moving the close date, this update has been made in Naviga. | Yes | ||||||||||
| 341 | 01/08/25 | WENDY SAWTELL | Minor | Naviga | Other | When you add Game Plan (1 category) to a plan, it defaults to a 1/7 billing date and you have to toggle to move it to September. I'm concerned that a bunch of my closed plans have the 1/7 date on their plans. Can we just have it default to the September date? See attached image. Thanks. | NA | | | Lauren Staley | Resolved | Product Update/Close Date Change | Jenn was able to update sections to default to 9/1 | |||||||||||
| 342 | 01/07/25 | Becca Welsby | Medium | Product Hub | Base/Website Issue | Howdy. I can't sign into the Hub and when I reset the password I'm getting an email from a super spammy looking site that IT said looked sketch. Is it possible to reset me to a temp login or something so I can get in? | | | Lauren Staley | Resolved | Hub | Reset password through Auth0. Becca is back in the hub! | ||||||||||||
| 343 | 01/06/25 | Christine Smallwood | Minor | Naviga | SalesForce/Naviga sync | Please be sure Lucie Derocher is removed entirely. She has been deleted from the Salesforce Contact list (does not work at PACK'R any longer; however, she still appears in the list of options for a Billing Contact. | PACK'R | any and all | n/a | | | JENNIFER BRINK | Resolved | System Configuration Error | This has been updated in Naviga. The SF team is working on resolving these contact issues. | |||||||||
| 344 | 01/05/25 | Courtney Nichols | Minor | Naviga | Billing Issues | Hi Jenn, per Janet, please put through a credit memo to void the invoice IN15211. Also, Line 83365 (4 GP categories) should be removed. Thank you. | MG America | 12164 | | | Emma Satchell | Resolved | Billing | |||||||||||
| 345 | 12/17/24 | Aleks Apkarian | Major | Naviga | Rate Line Addition/Adjustment | Hi! I am trying to adjust the banner ads on lines 91972 and 91973 to start on January 17th and end April 17th, but want them to run impressions "by number of days in the month" instead of evenly across months. When I select this option, this super weird discount rate pops up and estimated number of impressions goes to negative. The client would like to send this update to their finance team today as they are hoping to receive approval as early as tomorrow. Thank you so much in advance for your help! | 101412 | 12880 | 92027, 92028 | | | JENNIFER BRINK | Resolved | System Bug | Bug has been fixed and Alek's campaign has been updated accordingly. Thanks for your patience, Aleks! | Ticket placed to Naviga. Immediate issue has been addressed with Aleks. Campaign needs to be updated once bug is fixed. | Yes | |||||||
| 346 | 12/23/24 | Faith Zucker | Minor | Leadworks | Other | The client mentioned that she has repeatedly asked Liz to update their logo in Leadworks, and Liz had confirmed that the update was made. However, when the client recently checked Leadworks, the wrong logo was still displayed. She is understandably frustrated that this issue has not been resolved despite her prior requests. I attached a screenshot of the correct logo | Nalbach Engineering Co., Inc. | | | Emma Satchell | Resolved | System Configuration Error | Update completed! | |||||||||||
| 347 | 11/18/24 | Lara Krieger | Minor | Product Hub | Hub update | Pls add the attached image to the PFW Resource Guide page. | | | Becca Welsby | Resolved | Hub | |||||||||||||
| 348 | 12/17/24 | Trey Smith | Minor | Naviga | Other | Can someone update the names of the Supplier Webinars in Naviga, so they show up with the brand name? It's confusing when selecting products in MDT and doesn't make sense to the advertiser. See screenshots. Thanks. | n/a | n/a | n/a | | | Lauren Staley | Resolved | Not an error | This will auto-update overnight tonight. Naming convention will be "BRAND" - "BRAND" Supplier Webinar | |||||||||
| 349 | 12/06/24 | Lara Krieger | Minor | Product Hub | Hub update | Also the PACK EXPO Southeast issue will NOT have an exhibitor list. Please remove that wording. Thx. | | | AMBER MILLER | Resolved | ||||||||||||||
| 350 | 12/06/24 | Lara Krieger | Minor | Product Hub | Hub update | HI, This page- https://hub.pmmimediagroup.com/pack-expo-southeast-showcase-2024/?brand=7-c0d3cba9d9-lvrgml mentions that PACK EXPO Southeast is sent with the Feb/March issue of PW, that is incorrect... it should say Jan/Feb issue and it is polybagged. | | | AMBER MILLER | Resolved | ||||||||||||||
| 351 | 12/10/24 | MaryAnn Coyle | Medium | Leadworks | Leadworks Issue | Can this user's username be edited to match her name? https://internal.cloud.pmmimediagroup.com/_/user/update/10910 https://pmmidotorg.lightning.force.com/lightning/r/Contact/003EX000004NxniYAC/view | Burns & McDonnell | | | JENNIFER BRINK | Resolved | Not an error | The system does not automatically update the username. | https://pmmimediagroup.atlassian.net/browse/LW-1445 | ||||||||||
| 352 | 12/11/24 | MaryAnn Coyle | Major | Naviga | SalesForce/Naviga sync | We synced company to Naviga but unable to sync the contact. We tried changing job roles and saving several times. https://pmmidotorg.lightning.force.com/lightning/r/Account/001PH00000c5pYjYAI/view https://pmmidotorg.lightning.force.com/lightning/r/001PH00000c5pYjYAI/related/AccountContactRelations/view | Preferred Solutions USA | | | JENNIFER BRINK | Resolved | System Configuration Error | This is a known error that occurs (sometimes) Simone is aware and is working on the code. | |||||||||||
| 353 | 12/10/24 | Christine Smallwood | Minor | Leadworks | Reporting Issue | Will you please restore the campaign results for Ambaflex and re-add to their Leadworks page for the years, 2020, 2021, 2022, 2023 (2024 - nothing)? The client is considering a 2025 media campaign and would like to review historical results. Thank you. | | | JENNIFER BRINK | Resolved | Not an error | Sent the links to Christine. We can not update the UI for one advertiser without adjusting for all. | ||||||||||||
| 354 | 12/09/24 | Faith Zucker | Minor | Leadworks | Reporting Issue | I cannot login. and I tried to reset my password. | | | JENNIFER BRINK | Resolved | Not an error | Faith is in! | sent an email with username and instructions of how to reset the password | |||||||||||
| 355 | 12/06/24 | Madysen Fast | Critical | Naviga | Billing Issues | These campaigns need to be combined so that they reflect Leaders pricing with premium print placements, but they are already been confirmed and signed by the client. The campaign 12836 is currently showing as zero dollars for all the digital leaders components, so the two campaigns need to be combined together to reflect the correct price I believe. | VDG | 12861 and 12836 | | | JENNIFER BRINK | Resolved | Not an error | Everything has been moved to 12861. Please make sure you have all the notes/form info from 12836 moved over. Once you confirm everything that should have moved did, let me know and I will cancel this Campaign and close out the opprotunity. | ||||||||||
| 356 | 12/06/24 | Brian Gronowski | Major | Naviga | Rate Line Addition/Adjustment | IT appears we are missing the full-page additional option with the F&I Directory. We have all the listing, and cover postions but I cannot locate the option for listing and full-page ad | Hixson | 12963 | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | |||||||||||
| 357 | 12/06/24 | Brian Gronowski | Critical | Naviga | Missing a date/Need a date | Trying to add December OBC cover to plan and it is stataing sold out. VDG has the Resouce Guide but also interested in purchaing the normal issue as well. Might be a confict with the system haveing both issue/product under the same month | VDG | 12964 | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | |||||||||||
| 358 | 12/04/24 | Christine Smallwood | Critical | Naviga | SalesForce/Naviga sync | Rockwell Automation does not have an agency associated in Salesforce. When I drew up Naviga 12920, the agency Boelter + Lincoln connects to the proposal. I took the steps to remove the agency twice by going to the drop down in the upper right hand corner, but the agency reappears on the contract/PDF. Can we please fix this and thank you. | Rockwell Automation | 12920 | n/a | | | JENNIFER BRINK | Resolved | System Configuration Error | Removed agency from plan and advertiser brand. Sent an email to Christine with instructions on how to prevent this in the future! | |||||||||
| 359 | 11/26/24 | Hannah Krause | Medium | Leadworks | Material Submission Issue | After setting up this campaign exactly as it needs to be for special testing, the content was changed yesterday (11/25) by 'Leadworks Admin' and is no longer correctly set up. I thought it was locked from the client's ability to make changes after I set it up and approved materials. After asking the CS team about the changes, we can't figure out what made the changes. Is there a way to figure out how the changes were made (or by who) so that I can make sure materials are not changed again after QC approval/deployment? I have not updated the materials to be correct yet just in case it would make it harder to figure out what happened. Please let me know when I can fix the materials in eBuilder (the mailing deploys 12/4). https://internal.cloud.pmmimediagroup.com/campaign/view?id=56239 | 2233 | 56239 | 87903.1 | | | JENNIFER BRINK | Resolved | System Bug | https://pmmimediagroup.atlassian.net/browse/LW-1694 | |||||||||
| 360 | 11/27/24 | Bea Greany | Minor | Leadworks | Leadworks Issue | LeadWorks Upcoming Issues dashboard shows 7 advertisers in the Dec 4 PW Packaging Focus NL. There are 6 real advertisers plus "Test Company" (refer to screenshot). According to Naviga campaign history, "Test Company" line for Dec 4 Packaging Focus was created and also deleted on Oct 8 (refer to screenshot), however the ad remains in the Upcoming Issues dashboard. Production person had to manually add the Formic ad to the newsletter due to this error. | Test Company - Naviga API testing - Naviga ID 109595 | Naviga campaign 10784 / LeadWorks campaign 56163 | 87803.0 | | | JENNIFER BRINK | Resolved | Not an error | I deleted the campaign in Leadworks. This is fixed. | |||||||||
| 361 | 12/02/24 | Madysen Fast | Minor | Leadworks | Reporting Issue | For the "quick-look" number under PACK EXPO Game Plan and Second Look view for Teledyne Taptone, the number is way lower than when you actually click into the campaign. I don't think the number is reflecting the combined total of printed and digital recipient combined. Not sure if this is an issue only Teledyne is having or others. | | | JENNIFER BRINK | Resolved | System Bug | This should be updated! I am seeing the correct count now. | ||||||||||||
| 362 | 12/03/24 | Reed Simonsis | Minor | Leadworks | Reporting Issue | Fres-co System USA, Inc.second look reporting is missing the category Machinery > Bag/pouch fill/seal (pre-made bags) in leadworks reporting. Please ad this reporting to leadworks. | | | JENNIFER BRINK | Resolved | System Bug | Both are now showing :) https://internal.cloud.pmmimediagroup.com/digitalPrintCampaigns?aid=224 | https://pmmimediagroup.atlassian.net/browse/LW-1696 | |||||||||||
| 363 | 12/03/24 | Christine Smallwood | Minor | Naviga | Other | I know we have limited information on proposals with the Leaders programs, but the most recent examples I've run across illustrate that there is just too much missing information. Please see 12713 (and attached) to see what actually draws on the proposal. It's just too incomplete for my comfort level. If someone could investigate and hopefully get a more complete detail on the PDF proposals, that would be much better optics. Even if it's incomplete, at least the basic elements of the program need to be present on the PDF. Thoughts? Open to suggestions. | B&R Industrial Automation | 12713 | all | | | Emma Satchell | Resolved | Not an error | Hello Christine! We are investigating options with Naviga, but do not expect a remedy in the immediate future. Our recommendation, as posted on chatter here (https://pmmidotorg.lightning.force.com/lightning/r/0D5PH00000U1l5u0AB/view) is to post the list of Leader's components in the confirmation/invoice notes. These will then be visible on the PDF given to Leaders participants. For example, B&R's notes would be— Leaders in Packaging Premium 2025: Digital Profile and Six Categories Inside Front Cover – Feb Issue Inside Front Cover – June Issue Inside Front Cover – Sept Issue 3x Product Ads in the Annual Resource Guide Print Profile in Annual Resource Guide Up to 20k Retargeted Ad Impressions Regarding deadlines for individual components, we take the following steps: - The CSM/Print production team reaches out a few times per placement to remind advertisers their material due dates are coming up. - Our CSM team will be sending a document that details all the components included with Leaders in Packaging. - All deadlines (including print) are now visible on the updated Leadworks platform. I will share your feedback with Jen and the rest of the Naviga team so they are aware! | Yes | ||||||||
| 364 | 11/26/24 | Reed Simonsis | Minor | Naviga | Need to move the date | Please move to the 12/18 newsletter spot. If the client misses the send again they will not receive this listing and it will be lost. | Newlight | 11454 | 83880.0 | | | Lauren Staley | Resolved | Moving Date | Hi Reed! I moved this date for you. | |||||||||
| 365 | 11/25/24 | Faith Zucker | Minor | Product Hub | Hub update | Leaders in Packaging - Sales info - the notes for the Pro level is not correct - It is 2 full page ads not 3 full page ads https://hub.pmmimediagroup.com/leaders-in-packaging/?brand=7-9898d682a1-bxx7v9&tab=sales_info | | | Lauren Staley | Resolved | Hub | Thanks for catching this, Faith! I have updated the sales info tab so that it should display correctly now. | Yes | |||||||||||
| 366 | 11/22/24 | WENDY SAWTELL | Major | Naviga | Other | Can someone update their HCP Leaders program so it says Inside Front Cover and change the price to $5,085 for premium positioning? Thanks. | Multivac | 12625 | | | JENNIFER BRINK | Resolved | Billing | Updated the leaders price and changed the April Print ad to be IFC. | ||||||||||
| 367 | 11/22/24 | Christine Smallwood | Minor | Naviga | SalesForce/Naviga sync | Attempting to create a Naviga Contract but cannot make the agency contact (Thom Misbrener) to sync as the "Order Contact" when setting up. Please assist. https://pmmidotorg.lightning.force.com/lightning/r/Opportunity/006PH00000MHn9JYAT/view | Alterra - Anthony Thomas Advertising | not able to set up | n/a | | | JENNIFER BRINK | Resolved | System Configuration Error | Manually hooked the agency and it is attaching now. | |||||||||
| 368 | 11/20/24 | LEO GUENTHER | Medium | Naviga | Rate Line Addition/Adjustment | CP Newsletter link not showing up on plan | Mckernan | 12889 | | | Emma Satchell | Resolved | System Configuration Error | Naviga has been updated, the link should now be appearing! | ||||||||||
| 369 | 11/20/24 | Kim Overstreet | Minor | BASE/Websites | Other | Hi, this isn't an error, but can someone please send me a sample copy of the Base notification report that goes out to the sales reps, letting them know that their advertiser has been included in a Base post? THanks! | NA | | | Emma Satchell | Resolved | Not an error | Attached to ticket and forwarded to Kim. | |||||||||||
| 370 | 11/20/24 | MaryAnn Coyle | Medium | Naviga | Billing Issues | Heat and Control approved their 2024 plan in january with the price of $9450 for Game Plan. They were invoiced recently at $9540 for the Game Plan. Looks like some changes were made by Jenn Brink in February and most have transposed the numbers. Screenshot attached. Can this be fixed so we can re-invoice the company with correct billing amount? | Heat and Control | 11363 | 82422.0 | | | Emma Satchell | Resolved | System Configuration Error | Issued credit of $90 to company, Janet approved. | |||||||||
| 371 | 11/19/24 | Christine Smallwood | Minor | Naviga | Specs Edit | Appears there is not a Campaign Custom Data Form corresponding with the LinkedIn line item. Please check it out and let me know if this is resolved. The audience should be, "All Latin America (MUNDO audience)" Thank you! | Pacteon | 12827 | 89277.0 | | Jen Krepelka | | Emma Satchell | Resolved | Not an error | Hello Christine! As this is a PAN for EXPO PACK LinkedIn product, it does not have a form attached. This is because all PAN for EXPO PACK LinkedIn Products automatically go to the entire pre-registered attendee list of EXPO PACK attendees. It is not targeted. | ||||||||
| 372 | 11/19/24 | Brian Gronowski | Medium | Naviga | Billing Contact not pulling through | Billing contact (email address) is pulling through but it is not updating billing address. For 2025 we will invoice agency and NOT Linde directly. I updated, foreced and refreshed, no luck Question on order contact, should order contact fall under agency or client? Audrey is order contact but she only appears as an employee at Linde. She is at agency. | Linde | 12878 | | | Emma Satchell | Resolved | Not an error | Updated as requested! | ||||||||||
| 373 | 11/19/24 | Christine Smallwood | Minor | Naviga | Rate Line Addition/Adjustment | I previously submitted a form for this campaign and have a modified request: Assuming the OEM Partner-Leaders program provides one full page ad, it appears 89940 and 89944 are redundant. Is it possible two full page ads drew up by mistake? Will you please investigate? On a separate note, I'd like to propose two Page One placements, in June and September, incorporating them into the Leaders program. Therefore, will you please remove/adjust this proposal so that it is drawn up correctly and guaranteeing those Page One positions only? Thank you! | Siemens | 12870 | 89940 + 89944 + 89946 + 89947 | | Jen Krepelka | | Emma Satchell | Resolved | Not an error | Hello Christine! MaryAnn is working on this request for you in the custom product/custom price ticket. She should be reaching out shortly. As for lines 89940 and 89944, they are not redundant. Line 89940 is not a full page ad - it is the Leaders package itself. You can see this by referring to the product column, which says OEM - Partner Leaders, not OEM - Magazine. Line 89944 is the Full Page ad included with Leaders. To clarify when the print placements will be for the advertiser (as when you creates the IO, all the $0 ratelines will disappear) I recommend you use the structure outlined in this chatter post: https://pmmidotorg.lightning.force.com/lightning/r/0D5PH00000U1l5u0AB/view. Thanks! | ||||||||
| 374 | 11/19/24 | Brian Gronowski | Minor | Product Hub | Hub update | PW Product hub 2025 content calendar only links to eBooks, not the editorial calendar chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/https://pmg-production.s3.amazonaws.com/Media%20Guide/2025%20Packaging%20World%20Content%20Calendar.pdf | | | AMBER MILLER | Resolved | System Configuration Error | Hub updated accordingly. Thanks for catching, Brian! | ||||||||||||
| 375 | 11/19/24 | Brian Gronowski | Major | Naviga | Need to move the date | It appears Leaders PFW package defaults with a wrong material due date. See attahced, it has a due date of February 1 | Urschel | 12868 | 89866.0 | | | JENNIFER BRINK | Resolved | Not an error | This isn't actually an error- During our meeting surrounding the leaders packages, it was decided that the individual lines would be hidden on the proposals and the invoices. So this means that the material due dates need to be communicated in a different manner than other products. There are a few different things we can do to communicate this to the advertiser: In the internal comments section, the sales rep can list the due dates for each leaders product. Here is a link where you can copy/paste the items included in leaders: https://pmmidotorg.lightning.force.com/lightning/r/0D5PH00000U1l5u0AB/view The CSM/Print production team reaches out a few times per placement to remind advertisers their material due dates are coming up. Help our advertisers become familiar with their new leadworks upcoming dashboard. We know have material due dates on display for all upcoming campaigns (including print). While we know this is outside of the normal scope, it was one of the compromises we had to make in order to limit confusion surrounding our Leaders Invoices. | No | ||||||||
| 376 | 11/18/24 | Christine Smallwood | Minor | Naviga | Product Issue | Campaign 12859 has one additional Leaders in Packaging category added; but in the Campaign Custom Data Forms, there is no option to add the category name for the additional category. Please add this form to Naviga. I have populated the form for the six categories (Premium Program); Syntegon's seven categories should be: 1) Flow Wrapping 2) Robotics 3) Case/Tray Packing 4) Cartoning 5) Multipacking/Shrink Bundling/Banding 6) Form/Fill/Seal - Vertical 7) Form/Fill/Seal - Horizontal | | | Emma Satchell | Resolved | System Configuration Error | Hello Christine! The additional category has been updated and future additions of "extra categories" in Naviga should produce a second form where you can add their additional categories. Thanks! | ||||||||||||
| 377 | 10/17/24 | PATRICK YOUNG | Minor | MDT | Hub update | Please remove the following products in the PFW Tab: Digital Misc. Leaders in Processing Digital. This product has been retired PFW 2025 Focus ENL Focus (Package Only) Not sure what this product is, please remove. | | | Emma Satchell | Resolved | System Bug | Hello Patrick! I have an update here — I've placed tickets with our dev team for these products to be removed from MDT. The Dev team is swamped, so it may be some time until they get to our request. Thanks again for finding these bugs in MDT and letting us know! | (COMPLETE) Leaders in Processing Digital: https://pmmimediagroup.atlassian.net/browse/LW-1669 (IN PROGRESS) Focus: https://pmmimediagroup.atlassian.net/browse/LW-1591 | Yes | Tickets placed to Dev on both counts, linked to in "Open Tickets". Digital LIP update made, just waiting on focus adjustment | |||||||||
| 378 | 11/15/24 | Christine Smallwood | Minor | Naviga | Product Issue | Naviga 12863: attempting to add products for the PACK EXPO Southeast Showcase, but receiving a date error. | | | JENNIFER BRINK | Resolved | System Configuration Error | Please try again! | ||||||||||||
| 379 | 11/08/24 | Brian Gronowski | Minor | MDT | Product Issue | We are missing the full-page add on option for the F&I Directory for 2025 and 2026. Customers can upgrade and include a full-page with their listing purchase | | | JENNIFER BRINK | Resolved | Question | There is a FP line now under the product in MDT | Emailed Brian to make sure a single line would be ok for this. | |||||||||||
| 380 | 11/14/24 | Reed Simonsis | Minor | Naviga | Need to move the date | Client could not execute on materials during pack expo time period. Please move to the 22nd. Materials are ready. | Packaging Personified, Power Central | 11654 11555 | 75619 80875 | | | Lauren Staley | Resolved | Product Update/Close Date Change | Packaging Personified moved to 11/22. Power Central moved to 12/13 after Reed discussed available dates with advertiser | Yes | ||||||||
| 381 | 11/13/24 | WENDY SAWTELL | Critical | Leadworks | Other | Hi- I'm having an issue creating a MDT (see pic below). Not sure if it's my connection or something else. | NA | | | Lauren Staley | Resolved | System Configuration Error | Internet issue- resolved without intervention needed. | |||||||||||
| 382 | 11/12/24 | Christy Flores | Minor | Leadworks | Leadworks Issue | Bonded Logistics in LW doesn't show the 10/23 CM+P Focus NL when searching by advertiser. I was able to find the campaign by going to the History tab. MaryAnn noticed there are 2 separate IDs for Bonded Logistics. LW advertiser ID #1931 has 2023 and older campaigns and ID #5514 has the 2024 campaign. Not sure why it's showing up under 2 separate IDs. | Bonded Logistics | 12601 | 86878.0 | | | JENNIFER BRINK | Resolved | System Configuration Error | This should be fixed Christy! I have moved the campaign and Ian has made sure the correct account is now attached to Salesforce. Please let me know if this happens again! | https://pmmimediagroup.atlassian.net/browse/LW-1680 | ||||||||
| 383 | 11/12/24 | Faith Zucker | Minor | Other | Help with a view | Hi Team. I need access to this inventory and the order reports for emerging brand central. https://hub.pmmimediagroup.com/emerging-brands-central/?brand=7-92a5eafdb7-vjr97h Please and Thank you! | | | Lauren Staley | Resolved | Hub | Hi Faith- the hub has been updated with the newest inventory report. Trey also let me know that we are not limiting panel categories this year. Each sponsor/advertiser can choose whatever category they want. | Yes | |||||||||||
| 384 | 11/12/24 | Tracey Labovitz | Medium | BASE/Websites | Base/Website Issue | When I create a post in Base, I go to the website and push the search icon, which shows me the latest posts. For the first time that I have seen, a company that I created is showing up as a post. But it should not. I deleted the company post and created a new company post, but it did the same thing. I have never seen this before and don't think it's supposed to show up, but maybe I'm wrong. In the screenshot you will see Oben Group — I don't think it should be there. Please let me know your thoughts. | | | Lauren Staley | Resolved | Base | P1 reported that search has functioned this way since 2021, and noted the way it displays had been requested by David at some point (was awhile ago so likewise it’s been like this for awhile) to default the site search sort to published date resulting in the most recently published items appearing at the top which may explain why this may be a recent discovery. | https://trello.com/c/GNrWKwUz/969-question-on-how-companies-appear-in-search | Yes | ||||||||||
| 385 | 11/13/24 | Faith Zucker | Minor | Product Hub | Other | The link to the ebook example redirects to an error page. https://hub.pmmimediagroup.com/pfw-ebooks-2025/?brand=7-e8e9b6cd85-d72vmh | ada | | | Lauren Staley | Resolved | Hub | Not an error- internet connectivity issues | Yes | ||||||||||
| 386 | 11/11/24 | LEO GUENTHER | Medium | Leadworks | Help with a view | When I try to view a client's past banner campaign in leadworks, it doesn't show up. MAC is able to see it though. See screenshots comparing the views. | | | Lauren Staley | Resolved | System Configuration Error | Hi Leo! We think you're not able to see this info because the campaign end date is not yet 7 days in the past. We've opened a ticket to confirm, please stand by. Thanks very much! | https://pmmimediagroup.atlassian.net/browse/LW-1678 | I resaved the campaign and the report for this advertiser and now Leo can see the campaign. Ian and Yevgeny are looking into why it happened. | ||||||||||
| 387 | 11/11/24 | Faith Zucker | Minor | Other | Base/Website Issue | The link at the bottom of the page https://www.packworld.com/home/news/13356830/leadership-in-packaging-2011 goes to an error page - https://www.packworld.com/leadership | | | JENNIFER BRINK | Resolved | Base | Thank you for pointing out the broken link. Unfortunately we don't have issues archived that far back. I have removed the sentence with the link. | ||||||||||||
| 388 | 11/01/24 | Brian Gronowski | Major | Naviga | Missing a date/Need a date | When I go to generate the IO no issue dates and associated rates appear. Need 1/3 page ad in Feb, June and August with Leaders $2520/ insertion | PAXTON | 12823 | | | Lauren Staley | Resolved | Not an error | Hi Brian! Per Jenn Brink, the reason they aren't showing is because we no longer display zeroed out ratelines/leaders components on a proposal/invoice per previous sales rep requests. | ||||||||||
| 389 | 02/13/24 | Riley Phoenix | Leadworks | Reporting Issue | Went into "Add Audience Network" to see there were no metrics pulled, went back and clicked "Update Audience Network", received the error in screenshot. | https://cloud.pmmimediagroup.com/campaign/view?id=47429 | Markem-Imaje | 11364 | 76510.1 | | | JENNIFER BRINK | Resolved | System Bug | Connection is being built. | |||||||||
| 390 | 10/03/24 | Bea Greany | Minor | Leadworks | Leadworks Issue | MaryAnn Coyle noticed the Oct 15 HCP Spotlight on PACK EXPO newsletter ad placement for SICPA Securink Corporation is not included in the corresponding newsletter issue on the LW Upcoming Issues dashboard. Advertiser has materials (unapproved) in the eBuilder campaign. https://internal.cloud.pmmimediagroup.com/_/campaigns/upcoming?NavigaIssuePositionSearch%5BisStatusReady%5D=&NavigaIssuePositionSearch%5BbrandId%5D=&NavigaIssuePositionSearch%5Bcampaign_template.name%5D=HCP+Spotlight+on+PACK+EXPO+International+NL&NavigaIssuePositionSearch%5Badvertiser.name%5D=&NavigaIssuePositionSearch%5BsendDate%5D= | SICPA Securink Corporation / 122605 | LW #55832 https://internal.cloud.pmmimediagroup.com/campaign/view/id/55832 | 87672.1 https://pmg.navigahub.com/ew/pmg/ad/pw/edit_campaign_line?ID=122605&l=87672.1&c=12728 | | | JENNIFER BRINK | Resolved | System Bug | ||||||||||
| 391 | 08/20/24 | Casey Flanagan | Minor | BASE/Websites | Base/Website Issue | Hi, I'm having an issue with adding Base links to social media sites. I tried to share this BI article through Buffer: https://manage.pmmimediagroup.com/content/edit/article/22918137 In Buffer, the attributes for the link are missing, and that carries over when the post publishes on the actual site. (By attributes, I mean the photo, title, description, etc. The link works, but it's missing all those elements.) Amber and I did some troubleshooting with Buffer - she found that articles from other sites like Variety do upload correctly to Buffer. We also found that Base articles do upload correctly when directly uploaded to LinkedIn, but don't when uploaded to Facebook. It gave me internal server error 500 on Facebook (screenshot attached). Can you help to find what's causing this? Thanks, Casey | | | JENNIFER BRINK | Resolved | Base | https://trello.com/c/6nyxTcpm/929-issues-with-social-media | P1 is looking for answers | |||||||||||
| 392 | 11/01/24 | LEO GUENTHER | Minor | Naviga | Other | Shows two 1/3 page ands and one 1/2 page ad. Should all be 1/3 page ads | paxton | 12822 | OEM Leaders | | | Lauren Staley | Resolved | System Configuration Error | We updated the package and the campaign to all 1/3 ads so this will not happen again in the future. | |||||||||
| 393 | 10/29/24 | WENDY SAWTELL | Critical | Naviga | Missing a date/Need a date | Got approval to change the e-blast date to 11/7 if someone can change asap for approval. Thanks. | Tawi | 12812 | | | JENNIFER BRINK | Resolved | Moving Date | Done! | ||||||||||
| 394 | 10/27/24 | Brian Gronowski | Major | Naviga | SalesForce/Naviga sync | I have no idea where it is pulling this agency information and billing contact. None of this information is part of the SEW account | SEW-EURODIVE | | | Lauren Staley | Resolved | System Configuration Error | Jenn communicated with Brian about this issue and resolved it | |||||||||||
| 395 | 10/23/24 | Lara Krieger | Medium | Product Hub | Hub update | Hi, The PFW profile specs are not listed on the Leaders in Processing page. Can they pls be added: https://hub.pmmimediagroup.com/leaders-in-processing/?brand=7-e8e9b6cd85-d72vmh From spec sheet- Body word count is around 1400 characters with spaces Images: 2.25 x 2.1875 CMYK 300 DPI Company Logo 3.5 x 1.625 CMYK 300 DPI | | | AMBER MILLER | Resolved | Not an error | Hello @lkrieger@pmmimediagroup.com ! A new specs card needs to be created on the print PMG specs page — https://www.pmmimediagroup.com/specs-microsite/print. Please place a request to the design portal to have an image created for the PFW leaders profile, similar to the one created here: https://cdn.prod.website-files.com/654a643b8bda03a5bbd9cc78/66904a4239167574434def1b_CM%2BP_Resource_Guide-p-800.png Here is a link to the design portal: https://pmmimediagroup.atlassian.net/jira/core/projects/DRP/form/16 Once you have the image, please resubmit the ticket here and we'll add it to the PMG specs page. | ||||||||||||
| 396 | 10/23/24 | Faith Zucker | Minor | Naviga | SalesForce/Naviga sync | When I click on the NAVIGA account - 106382, from Fetso's Salesforce page, it takes me to Glen Turvey in Naviga. I am pretty sure it should link to account 100918. | FESTO | | | Emma Satchell | Resolved | System Bug | Thank you for catching this error! It has been fixed. | Email placed to Simone by Brink to update SF | Yes | This is indeed an error. | ||||||||
| 397 | 10/17/24 | Stephanie Haag | Minor | Leadworks | Leadworks Issue | The Leads report is showing mostly blank and it doesn't look right | Revalize Software | | | JENNIFER BRINK | Resolved | System Configuration Error | Updated! Please test before notifying the advertiser and let us know if you encounter any issues. | |||||||||||
| 398 | 10/22/24 | MaryAnn Coyle | Medium | Naviga | Billing Contact not pulling through | I added Tracy, the new billing contact, and removed that role from Barbara. Still didn't pull through. I removed the agency from Naviga order and re-added. Tracey still didn't pull through. Salesforce Contact: https://pmmidotorg.lightning.force.com/lightning/r/Contact/003PH00000US63WYAT/view | TriMer/Marketing Services | 12751 | | | Emma Satchell | Resolved | System Configuration Error | Updated! | Yes | |||||||||
| 399 | 09/27/24 | Faith Zucker | Minor | Other | Other | Ok. I did not know where to put this, so I chose it here. I did a quick Google search for "contract manufacturing and packaging pmmi" and came across this page. It was above the fold and not buried. https://www.pmmimediagroup.com/go/contract-manufacturing-and-packaging | NADA | | | AMBER MILLER | Resolved | System Configuration Error | ||||||||||||
| 400 | 10/17/24 | MATTHEW REYNOLDS | Medium | BASE/Websites | Base/Website Issue | It seems like a big chunk of text disappeared from a story, hoping I can review previous (previously saved) versions. Is that possible? Look to see the layout and text after the previous 6 or 8 saves, instead of what it looks like now? Base# 22921858 This article has been incorrect like this for two weeks, so it's not urgent, just frustrating and embarrassing. But it's a frequent issue with Base where big chunks of text disappear without our knowledge, when placing images or subheads etc. | | | Emma Satchell | Resolved | User Error - General | Hello Matt! P1 gave us this document, which shows us the previous version of the article. Let me know if you have any trouble accessing or digesting the doc. https://docs.google.com/spreadsheets/d/1k_U0qtqsxUwuoA9kDFD8iXM_5kppQC5N3R1MxLGDpVE/edit?gid=0#gid=0 I have a feeling the version from 10/4 is the most complete, so I created a easy-to-review version for you here: https://pmg-production.s3.amazonaws.com/Product/Files/Article%20Version%20from%2010.4.24.html Please reach out if you have any questions! | https://trello.com/c/pKyGl4GF | |||||||||||
| 401 | 10/18/24 | Faith Zucker | Minor | Leadworks | Leadworks Issue | I was on this page https://internal.cloud.pmmimediagroup.com/_/campaigns/history/e-blasts. I placed their name in the Jump to Advertiser. Hit enter. landed here https://internal.cloud.pmmimediagroup.com/advertiser/view/id/5353. Clicked on the advt. view and came here https://cloud.pmmimediagroup.com/advertiser/5353/upcoming-campaigns. I then choose Tools and REports and opened up the content engagement box. The report page is where I see the errors - https://engagement.pmmimediagroup.com/7717f1dd0ad29ef8cf159f05832841e9 | Unified Flex Packaging Technologies | | | Emma Satchell | Resolved | System Bug | Hello! Thank you for catching this error, it has now been corrected and reporting should now pull through correctly. Thanks! | Yes | ||||||||||
| 402 | 10/17/24 | Brian Gronowski | Medium | Naviga | Missing a date/Need a date | It appears PFW Leaders package is pulling a wrong material due date. Order states material due 2/1/25. Can we get this corrected | Industrial Magnetics | 12705 | 87519.0 | | | Lauren Staley | Resolved | UI Clarity | I have emailed Brian a response. | Yes | ||||||||
| 403 | 10/17/24 | Faith Zucker | Minor | Leadworks | Reporting Issue | I am reviewing the IMA Food report for 2024. It shows leaders reporting, but I do not see them doing leaders in 2024. Please advise. | | | Lauren Staley | Resolved | Question | Jenn emailed the answer to Faith. | Yes | |||||||||||
| 404 | 10/02/24 | MaryAnn Coyle | Medium | Leadworks | Leadworks Issue | Cognex Supplier Webinar campaign is incorrectly displaying data when exporting to excel from NEW LW. Attached is what client retrieves from new LW and also attached is what I retrieve from original LW. | Cognex | https://internal.cloud.pmmimediagroup.com/leads/view?cid=51698&type=2 | | | JENNIFER BRINK | Resolved | System Bug | This is a known issue. I have added this campaign to the ticket. This should now be fixed | https://pmmimediagroup.atlassian.net/issues/LW-1637 | |||||||||
| 405 | 10/11/24 | Hannah Krause | Minor | Leadworks | Template Issue | Media Planner - Second Look template issue When I generate previews for the "controls, machine components & software" category the header is a different color. The text is hard to read (see screenshot attached) and the footer is black instead of colored. I attached an example preview. | | | JENNIFER BRINK | Resolved | System Configuration Error | The proof is now reflecting the correct color! | https://pmmimediagroup.atlassian.net/browse/LW-1663 | |||||||||||
| 406 | 10/14/24 | Hannah Krause | Minor | Leadworks | Template Issue | Media Planner - Second Look - Columbia/Okura In the company description at the bottom: When I generate a proof the space after the company name disappears - see screen shots attached! Link to ad builder: https://adbuilder.pmmimediagroup.com/secondLook/951 Proof link: https://ad-proof-approval-prod.s3.amazonaws.com/secondlook-proof-670d884b7f9dda2db0f86c96.pdf | | | Lauren Staley | Resolved | Yevgeny pushed a LW fix for this, campaign now displays correctly. | https://pmmimediagroup.atlassian.net/browse/LW-1666 | Yes | |||||||||||
| 407 | 10/14/24 | Aleks Apkarian | Minor | Leadworks | Leadworks Issue | The PakTech team received an email from LeadWorks on my behalf to access the leads from their recent Case Study E-Blast. However, when clicking through the link, they receive the error: "Forbidden (#403). | PakTech | 12662 | | | Lauren Staley | Resolved | System Configuration Error | This was a permissions issue. She should now have access to the link. Please let us know if she continues to have issues. | Yes | |||||||||
| 408 | 10/10/24 | Christine Smallwood | Minor | Naviga | SalesForce/Naviga sync | I originally named the opportunity "Pacteon - Fall 2024" but wanted to change the opportunity to be "Pacteon - 2025". I did so in the Opportunity Name Field, but that change does not carry forward in the Campaign Setup - Campaign Description Field. Is this a thing, or can it be fixed? Just want to know if I'm stuck with it as is. Thx! | Pacteon | 12687 | n/a | | | JENNIFER BRINK | Resolved | Question | Hi Christine! Unfortunately when you change the name of an opportunity in Sales Force will not push through to Naviga. The only connection is when the Campaign is first created in Naviga. However, you can edit the Campaign Description when it is still in the proposal status. I have updated this one for you, but you have this in your back pocket for the future. | |||||||||
| 409 | 10/08/24 | lILIAN Robayo | Medium | BASE/Websites | Base/Website Issue | Hello, I have tried to post the below Infographic at Base MUNDO EXPO PACK website, and included the Code correctly, but the image of the Infographic is appearing 3 times, instead of 1. If you could please help me to see what may be causing this repetition so that I can post it correctly? Thank You! Lilián Robayo Páez Here it is the Link in BASE of this case that I need help with: https://manage.mundoexpopack.com/content/edit/article/22918502 | | | JENNIFER BRINK | Resolved | Base | We changed the code from iframe to script and the image is working as expected now. | ||||||||||||
| 410 | 10/02/24 | Aleks Apkarian | Minor | Leadworks | Reporting Issue | Hi there! PakTech notified that they are unable to view "Past Campaigns" via the new LeadWorks dashboard. I went in on my end to gather this info, and no information is loading. Thank you for looking into this! | | | JENNIFER BRINK | Resolved | System Configuration Error | This had to do with some hidden campaigns for PEI 2024. You should now see the campaigns in the new UI. | ||||||||||||
| 411 | 10/03/24 | MaryAnn Coyle | Major | Leadworks | Leadworks Issue | Clients having problems loading Past Campaigns in the New LW. I am able to load in the old version but I am not able to load some in new lw. This doesn't happen with all clients (for instance, Mettler Toledo is fine) but for Yamato and Paktech, it just tries to load--screenshot attached. | https://cloud.pmmimediagroup.com/advertiser/668/past-campaigns#tab1 | AND ALSO https://cloud.pmmimediagroup.com/advertiser/450/past-campaigns#tab1 | | | JENNIFER BRINK | Resolved | System Configuration Error | This had to do with some hidden campaigns for PEI 2024. You should now see the campaigns in the new UI. | ||||||||||
| 412 | 10/04/24 | MaryAnn Coyle | Medium | Leadworks | Leadworks Issue | This 3rd party banner campaign display 59 clicks in Leadworks but I entered ONLY 14 clicks. Why does this screen misrepresent the number? The impression number is correct. And the on-site banners display the correct number of clicks. | Regal Rexnord Corp | https://internal.cloud.pmmimediagroup.com/campaign/view?id=53712 | | | JENNIFER BRINK | Resolved | System Bug | I resaved the data. I see 14 clicks now. | ||||||||||
| 413 | 10/03/24 | Bea Greany | Major | Leadworks | Leadworks Issue | I was clicking into Add Audience Network Campaign data and it took me to an error page. Screenshot attached. I was updating other campaigns and was successfully able to add data to other campaigns without the issue. This message is from Brianna Black, I was not yet added to the form. | Frain Industries | 48994 | | | JENNIFER BRINK | Resolved | User Error - CST | The campaign was missing a subtype. I added the Sponsored Post Subtype and the add audience network data is now working. | ||||||||||
| 414 | 10/01/24 | ANNE MOHAN | Medium | BASE/Websites | Base/Website Issue | I wrote an article for print that has an intro and then 8 different sections. For the website, I made each of the eight sections into its own article. What I'd like to do is post live on the home page the introduction to the story along with links to each of the eight sections. I'd like the viewer to be able to access the individual stories, but not have the stories post live right away. Instead, I'd like the articles to trickle out a couple a week over the next several weeks. No matter how I try the scheduling though, the individual articles keep posting under the Sustainable Packaging section. I've left everything in Draft mode until I can figure this out. Here is the Base # for the intro page: 22921868 | | | JENNIFER BRINK | Resolved | Question | https://trello.com/c/bMDaTnxB/948-scheduling-question | ||||||||||||
| 415 | 09/27/24 | Faith Zucker | Minor | Leadworks | Leadworks Issue | Per client -" I’m receiving email notices for campaigns several years old. Is there a system issue?" https://cloud.pmmimediagroup.com/advertiser/404/past-campaigns/campaign/30800?from_date=2024-09-12%2010:49:48&to_date=2024-09-12%2010:49:48&Custom_Class%5B0%5D=All%20Leads&cid=30800&type=1 | nalbach | | | JENNIFER BRINK | Resolved | Not an error | This an old error... the advertiser just asked a question. | waiting on Faith to confirm when the advertiser received their emails. | ||||||||||
| 416 | 09/29/24 | Faith Zucker | Minor | Product Hub | Hub update | https://hub.pmmimediagroup.com/hcp-ebooks/?brand=7-d8a49ef289-v8f80k&tab=sales_info Healthcare Packaging eBook - Should it be HCP.com instead of PW.com? "Promotion of the the eBook could include, but are not limited to: eBlasts Newsletter announcements Social Media promotion Website ads on pw.com - Should this read HCP.com Native Ads on pw.com- Should this read HCP.com Modal pop-ups on pw.com - Should this read HCP.com" | | | Emma Satchell | Resolved | System Configuration Error | Hub has been updated accordingly. Thanks for catching! | ||||||||||||
| 417 | 09/27/24 | WENDY SAWTELL | Critical | Naviga | Other | Thanks for adding the native ad to this campaign. I'm concerned that a company called Big Strategic is listed as the billing account for Brawn mixer. This is the second time this company has shown up randomly on one of my plans...something is wonky. Can they be removed so I can send this IO to the client? Also curious what is going on? Thanks. | Brawn Mixer | 12726 | | | Emma Satchell | Resolved | Not an error | Campaign has been updated and I've added a note to check in with Jenn on this when she is back. | No | |||||||||
| 418 | 09/27/24 | WENDY SAWTELL | Critical | Naviga | Other | Brawn wants to buy Native ads on PW for October, November and December, but not able to add October based on being close to "deadline". They will send in materials and know they might miss out on a few days based on timing. Please add to plan...they are ready to sign. Thanks. | Brawn Mixer | 12726 | | | Emma Satchell | Resolved | Not an error | Hello Wendy, this has been added to your advertiser's campaign. If they'd like the Campaign to start on Tuesday, they will need creative uploaded by Monday. Thanks | Yes | |||||||||
| 419 | 09/23/24 | Hannah Krause | Medium | Naviga | SalesForce/Naviga sync | No LeadWorks campaign was created for Multivac's 10/4 eBlast. https://internal.cloud.pmmimediagroup.com/advertiser/view/id/398 I have no problem manually creating a LW campaign but I wanted to make sure that the Naviga campaign is set up correctly and everything is linked correctly. I also get an error when I try to attach materials to the Naviga record (Screenshot attached). | 101435 | 11675 | 87424.0 | | | Emma Satchell | Resolved | System Bug | Dev Ticket: https://pmmimediagroup.atlassian.net/browse/LW-1644 | Yes | Waiting on Ian if we should create the Eagle LW deployment | |||||||
| 420 | 09/24/24 | Christine Smallwood | Medium | Naviga | Product Issue | Please update Naviga 12711 to include a *NEW* product which is a physical reprint/printed reprint. The client wants 1,000 reprints @ $832.92 + shipping. Please add this product to the proposal and let me know when completed. | | | Jen Krepelka | Resolved | Not an error | Yes | Waiting on Christine to confirm pricing with advertiser. Product is set up in naviga, but rateline may require price change. | |||||||||||
| 421 | 09/26/24 | PATRICK YOUNG | Critical | Naviga | Rate Line Addition/Adjustment | Please change PFW Leaders 1/2 page program to $7,200 and change the CPM for the Targeted Branding campaign to $40. This is an increase from 2024. The price for a 1/2 page PFW Leaders in MDT needs to be corrected as well from $7,150 to $7,200. | Aerzen USA | 12719 | Leaders and PAN program | | John Schrei | | Emma Satchell | Resolved | Not an error | Jen Krepelka will be reaching out directly, but the price in MDT and Naviga is correct. | Yes | |||||||
| 422 | 09/18/24 | Stephanie Haag | Critical | Leadworks | Leadworks Issue | They have a 10/7 HCP Eblast date but it isn't showing in Leadworks. | Antares Vision group | | | Emma Satchell | Resolved | System Bug | Dev Ticket: https://pmmimediagroup.atlassian.net/browse/LW-1644 | Yes | Jenn is investigating I manually created this one. So I am closing this ticket. I will still follow Ian and Yevgeny's progress. | |||||||||
| 423 | 09/24/24 | Riley Phoenix | Minor | Leadworks | Reporting Issue | The "Upload Leads CSV" box seems to be a bit broken... | | | Emma Satchell | Resolved | ||||||||||||||
| 424 | 09/24/24 | zuckerf@pmmimediagroup.com | Minor | Product Hub | Help with a view | The redirect link for the product ad in the spring issue goes to an error page https://hub.pmmimediagroup.com/leaders-in-healthcare-packaging/?brand=7-d8a49ef289-v8f80k&tab=sales_info | | | Emma Satchell | Resolved | Not an error | Hello Faith! I am not able to replicate the error you experienced. Could you please send a screenshot or screen recording if you continue to experience the error? Thanks! | Yes | |||||||||||
| 425 | 09/23/24 | WENDY SAWTELL | Major | Naviga | Other | EPI and Greydon's plans need to be given member rate for ProMach. EPI plan 12702...both print ads need to be page 5 FROR positions. ID Technology plan 12619...both print ads need to be changed to page 5 FROR position. Please mark these positions taken in the Smartsheet. Customer ready to sign off on all plans today. Thanks. | EPI, Greydon and ID Technology | 12702, 12703 & 12619 | | | Emma Satchell | Resolved | Not an error | Hello Wendy: This request should have been made to the Custom Product/Custom price sheet here: https://app.smartsheet.com/b/form/2c3c2e97fd0c474aa40fc1c10c5036e4. I've moved your request there and asked MaryAnn to update. Thanks! | No | |||||||||
| 426 | 09/19/24 | Claudia Smith | Medium | Omeda | Omeda Issue | Can't seem to find my webinar in Omeda to pull suppression list. Name of webinar: Future-Proof Your Operations: Harnessing Packaging Trends with Machine Vision & AI. I have a feeling the zap was not created due to the LW update. | | | Emma Satchell | Resolved | Not an error | Hello Claudia, the email production team should be able to help you with this request. Here is a link to the deployment in the Editorial Calendar 2024 for you to place the request: https://app.smartsheet.com/sheets/v5ccwC38gq9Rcv2wrj5Vc5Wch4pqM4X8Mvwq4cC1?rowId=2125366754316164 | ||||||||||||
| 427 | 09/12/24 | Christine Smallwood | Critical | Leadworks | Leadworks Issue | Anya Abassi is unable to log into Leadworks. She receives a blank screen when she tries to log in. Please reach out to her to troubleshoot at anya.abassi@smurfitwestrock.com Thank you! | Smurfit Westrock | n/a | n/a | | | JENNIFER BRINK | Resolved | User Error - Client | Advertiser has responded and is now in the system. | |||||||||
| 428 | 09/16/24 | Christine Smallwood | Minor | Leadworks | Leadworks Issue | Please reach out to Nellie Oprikova because when she attempts to log into Leadworks, she receives a blank screen. Nellie's email is: Oprikova, Nellie <nellie.oprikova@sidel.com> | Sidel | n/a | n/a | | | Emma Satchell | Resolved | User Error - Client | Advertiser has responded she now has access to leadworks. | Yes | Contacted via email at 5pm on 9/16 | |||||||
| 429 | 09/18/24 | Stephanie Haag | Major | Leadworks | Material Submission Issue | Client tried to select the major manufacturer saves as a pick up for the upcoming placement, but was met with the attached message once submitted. | Intralox | | | Emma Satchell | Resolved | Not an error | While the error occurred when I replicated the situation, the e-blast saved correctly, so I am going to mark this ticket as resolved. Jenn and I are working on the back end to figure out why the error is happening. The deployment should be ready and no further updates needed (unless the advertiser would like to make changes). | Added on to ticket: https://pmmimediagroup.atlassian.net/issues/LW-1630?jql=text%20~%20%22error%2A%22%20AND%20project%20%3D%20LW | ||||||||||
| 430 | 09/17/24 | PATRICK YOUNG | Critical | Naviga | Other | Please change the close date for PFW October issue 9/19. I'm trying to get this company to run a full page print ad in PFW. | Republic Refrigeration | 12690 | | | Emma Satchell | Resolved | Not an error | Close date updated accordingly. | ||||||||||
| 431 | 09/10/24 | Christine Smallwood | Minor | Leadworks | Leadworks Issue | Hi-Holly Fisher is experiencing spinning and a blank screen when she logs into Leadworks. She was specifically attempting to go to the Converge/Scout section of her page. Will someone please reach out to her at: holly.fisher@bottleone.com ? Thank you! | BottleOne | n/a | Leadworks login | | | JENNIFER BRINK | Resolved | System Bug | This has been resolved. Yevgeny pushed a fix live and the advertiser was able to view the converge report once logged back into the portal | reached out to client with this message: I hope your Tuesday is going well. Christine mentioned your converge report is spinning. I was able to login with your user and pull up the report. So, I am wondering if this is a cache issue. I know how painful it is to clear your cache, so to help troubleshoot this issue and make sure that is the problem… would you mind logging into the system in a private/incognito window? You should find this option under “File” on your browser’s tool bar. If this works, I can help you clear the cache for just our Leadworks site. If this doesn’t work, I will dig in with our development team to see if we can figure out the problem. | ||||||||
| 432 | 09/16/24 | Christy Flores | Minor | Naviga | Other | Can we have a Naviga campaign created for Faith Zucker under the Contract Packaging Association 'CPA CM+P Product with Membership" type? I'm creating a campaign for Paket Corporation's free CPA member benefit and Salesforce shows Faith Zucker as the rep. However, I can't add it to the CPA invoice without Faith's Naviga CPA campaign. I've attached an image for campaign reference. | Contract Packaging Association | | | JENNIFER BRINK | Resolved | Not an error | Done! Campaign ID is 12683 | |||||||||||
| 433 | 07/11/24 | Brian Gronowski | Minor | Product Hub | Other | From here: https://hub.pmmimediagroup.com/eblasts/?brand=7-e8e9b6cd85-d72vmh Examples are linking to wrong brand examples White Paper example is Contract Manufacturing + Packaging Video example is Healthcare Packaging Product update is a video example, correct brand thought Case Study is Packaging World So on and so forth. | NA | | | Emma Satchell | Resolved | Hub | Samples in the hub have been updated! | Yes | ||||||||||
| 434 | 09/11/24 | WENDY SAWTELL | Medium | MDT | Other | OEM LinkedIn campaigns are linked to the multi channel version on the hub, but should be directed to this page. https://hub.pmmimediagroup.com/linkedin/?brand=7-f890d4e5f4-g3qt0d Thanks. | NA | | | JENNIFER BRINK | Resolved | System Configuration Error | You should see this corrected tomorrow. | |||||||||||
| 435 | 09/12/24 | Christine Smallwood | Minor | Naviga | SalesForce/Naviga sync | Am attempting to create a Naviga Proposal from an Opportunity in SF but the synch is not successful. I believe I have clicked all of the proper buttons to Force Sync etc., but need help. Here is the account: https://pmmidotorg.lightning.force.com/lightning/r/Account/0011I00000aPjJjQAK/view And I am trying to create a Naviga proposal from the "Cyklop 2025" opportunity | Cyclop | n/a | n/a | | | JENNIFER BRINK | Resolved | Not an error | I was able to sync the advertiser. I don't see any contacts designated for billing or materials, so those will still need to be synced.\ | |||||||||
| 436 | 09/11/24 | Reed Simonsis | Critical | Send My Ad | Other | Item is not appearing in send my ad. Please sync over to send my ad so lara can reach out for materials ASAP. | Coperion | 11627 | 79373.0 | | | JENNIFER BRINK | Resolved | Not an error | I see the ad in the 2024 issue for processing showcase. It has been in SMA since 12/2023. . Here is the login for it: https://pmmii.sendmyad.com/index.php?action=drawAd&processId=12072023124027189638 | No | ||||||||
| 437 | 09/10/24 | WENDY SAWTELL | Critical | Naviga | Other | Just got an email that my issue was resolved related to newsletter dates, but just tried to change the July date to August 11th and got an error message. | High Tek | 12588 | | | Emma Satchell | Resolved | System Configuration Error | |||||||||||
| 438 | 09/10/24 | WENDY SAWTELL | Critical | Naviga | Other | The dates are wonky and don't line up for PW newsletters in Naviga. Normally you see the same date twice, but it shows two different dates next to each other (description has a different date than the date). When I try to book several newsletters, it says they are not available, but I know they are from checking the inventory report, so I think it is causing the issue. Thanks. | High Tek | | | JENNIFER BRINK | Resolved | System Configuration Error | Should be resloved. | |||||||||||
| 439 | 09/10/24 | Brian Gronowski | Critical | Naviga | Missing a date/Need a date | Can you open up Processing SHowcase with a close date of 9/12. I have two orders coming in and need to send out plans for approval. Lara is aware and approved. | Thermo Wave Technologies, Unibloc | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Done! | |||||||||||
| 440 | 09/10/24 | WENDY SAWTELL | Critical | MDT | Other | Media Discovery tool doesn't work anymore and I opened an existing MDT plan and tried to revise it but got this error message. | NA | | | JENNIFER BRINK | Resolved | System Configuration Error | This should be fixed! Please let me know if you have any additional issues. | |||||||||||
| 441 | 09/10/24 | LEO GUENTHER | Critical | Leadworks | Leadworks Issue | The only leads in Leadworks just say End User. No other fields filled out. | JLS | 12155 | | | Emma Satchell | Resolved | Not an error | Refreshed Demographics, so leads should now have info. Let me know if you continue to see this error. | ||||||||||
| 442 | 09/06/24 | Christine Smallwood | Major | Naviga | SalesForce/Naviga sync | Been getting this error all day. Is Naviga down? (see attached) | n/a | n/a | n/a | | | JENNIFER BRINK | Resolved | Not an error | Issue resolved itself. | No | ||||||||
| 443 | 09/09/24 | Maria Druziuk | Medium | Leadworks | Leadworks Issue | The LW View full mail button is not working, and I am unable to access the advertisers' order due to an error. | ALL | all | all | | | JENNIFER BRINK | Resolved | System Bug | Ian has the fix... will be deploying to prod soon. | https://pmmimediagroup.atlassian.net/browse/LW-1621 | ||||||||
| 444 | 06/06/24 | Courtney Nichols | Medium | Leadworks | Notification Issue | Hi Jenn, if this is redundant please ignore. Regarding the LW notification we talked about last week...to recap, reps are now only receiving notifications via the button, not automatically as intended when the metrics are complete. LMK if you have questions and thank you. - Courtney | - | - | - | | | JENNIFER BRINK | Resolved | System Configuration Error | I am closing this... only because we are working on the notifications with the relaunch. | |||||||||
| 445 | 08/27/24 | Stephanie Haag | Minor | BASE/Websites | Material Submission Issue | Using the new mindful material collection link, i ran into an error (image attached). When i load the materials as a logged in User in mindful, there was zero issue. I will attach the materials used for testing if needed. Jenn was able to create the ad on behalf of the advertiser, but we would like P1 to look into why the error is happening. | Ammeraal | | | JENNIFER BRINK | Resolved | System Bug | P1 was able to fix the issue. | https://trello.com/c/3ZcBtjoT/932-issue-loading-materials-to-mindful | ||||||||||
| 446 | 08/29/24 | Reed Simonsis | Minor | Leadworks | Other | Coperion and Flexlink both cancelled their gameplan orders. Please remove both companies gameplan listings from adbuilder. (Jenn told me to push this to her) Thanks! | Flexlink systems, Coperion | - | - | | | JENNIFER BRINK | Resolved | Billing | Reed is now able to cancel GP orders. | https://pmmimediagroup.atlassian.net/browse/LW-1606 | ||||||||
| 447 | 09/04/24 | PATRICK YOUNG | Critical | Naviga | Other | Getting an error message when trying to add Facilities and Infrastructure listing to the order. See attached screen shot. | Extrutech Plastics | 12616 | | | JENNIFER BRINK | Resolved | System Configuration Error | Yes | ||||||||||
| 448 | 09/03/24 | Reed Simonsis | Critical | Leadworks | Other | Please change the gameplan category to Palletizing/Depalletizing. thank you! | Sourcelink Solutions | - | - | | | Emma Satchell | Resolved | Not an error | Ticket placed to dev team, will keep you updated! | https://pmmimediagroup.atlassian.net/browse/LW-1608?atlOrigin=eyJpIjoiZGRjMzdhMWQ1MGJjNDJiYmJlNzZlZjlmOGJjZWM3MmUiLCJwIjoiaiJ9 | Yes | |||||||
| 449 | 08/30/24 | Christy Flores | Minor | Naviga | SalesForce/Naviga sync | Bonded Logistics wants to take advantage of the CPA member benefit. I'm trying to create their CM+P Focus Newsletter campaign in Naviga (through Salesforce), but am getting an error message that the name has been flagged as 'Do Not Use'. See attached image. As a result, I'm not able to create the campaign. Any assistance is appreciated! | Bonded Logistics | None yet | None yet | | | JENNIFER BRINK | Resolved | System Bug | Fixed! Please try again. | |||||||||
| 450 | 08/29/24 | Christine Smallwood | Minor | Leadworks | Other | Although the name is formatted correctly in Salesforce, it is not formatting correctly in Leadworks. The correct format for the company is, Smurfit Westrock, not Smurfit WestRock (with a capital "R"). Not sure why this is happening since I assumed the info is pulled from SF into Leadworks. Can you please fix? Here are the links: Salesforce: https://pmmidotorg.lightning.force.com/lightning/r/Account/0011I00000aPfBEQA0/view Leadworks: https://cloud.pmmimediagroup.com/advertiser/view?id=1197 | Smurfit Westrock | n/a | n/a | | | Emma Satchell | Resolved | Not an error | Hello Christine! I forced sync from Salesforce and LW is now correct. Please let me know if you have any questions! | |||||||||
| 451 | 08/29/24 | Stephanie Haag | Critical | Naviga | Product Issue | Coesia bought a 2 page spread but the ad portion isn't pulling through to Send my Ad. https://pmg.navigahub.com/ew/pmg/ad/campaign_lines?ID=12489 | | | Emma Satchell | Resolved | Not an error | Hello Stephanie, the CSM-only line needed to be added for the two-page spread. If it is not added, it will not pull through to SMA. Please add the line in the future when you are conducting your R1 review of the signed order. I've added the line to the order and it should pull through to SMA shortly. | ||||||||||||
| 452 | 08/27/24 | MaryAnn Coyle | Medium | Other | Product Issue | I have taken this customer as far as I can. They are having trouble with installing Scout. They follow the directions and go through the troubleshooting and still no one cannot see the beacon (them nor us). Attached is our email thread. Site: https://garvey.com/ https://cloud.pmmimediagroup.com/campaign/view?id=32162 | | | Emma Satchell | Resolved | System Bug | Please schedule a call with the advertiser and Joan to troubleshoot the ad manager. | ||||||||||||
| 453 | 08/26/24 | Reed Simonsis | Minor | Naviga | Need to move the date | Please move the date till the end of the year per Courtney's request. The video is still being finished with visual content. Courtney has asked me to move this to a placeholder spot until the video is finished where we will promote it with a spare eblast spot. | Paratherm | 10535 | 80803.0 | | | Emma Satchell | Resolved | Billing | ||||||||||
| 454 | 08/23/24 | Riley Phoenix | Minor | Leadworks | Reporting Issue | Trying to get stats for the following 3 FB posts, but am receiving the error: Audience network data could not be updated from Facebook for campaign 49136: (#2635) You are calling a deprecated version of the Ads API. Please upgrade to the latest version: v20.0. https://cloud.pmmimediagroup.com/campaign/view?id=50600 https://cloud.pmmimediagroup.com/campaign/view?id=49136 https://cloud.pmmimediagroup.com/campaign/view?id=49899 | | | JENNIFER BRINK | Resolved | System Bug | This has been resolved. The API connection was updated to the lastest version by the dev team and the connection is flowing as it should. Riley, you are free to call metrics! | https://pmmimediagroup.atlassian.net/browse/LW-1601?atlOrigin=eyJpIjoiODNlMjhhMDAwN2E5NDMwZWE5MDM4NmQwM2QyNzdmZTIiLCJwIjoiaiJ9 | Yes | The issue is we are using an outdated API connection. Yevgeny is working on updating it. Hopefully it will be fixed today, tomorrow are the latest. | |||||||||
| 455 | 08/23/24 | Bea Greany | Minor | Leadworks | Help with a view | LeadWorks Upcoming Issues Dashboard – Aug 28 CMP Services Focus NL. Please remove advertisers ARC Herkimer https://cloud.pmmimediagroup.com/campaign/view?id=50843 and Keystone Contract Manufacturing Solutions https://cloud.pmmimediagroup.com/campaign/view?id=51219 so that Anastasia can copy the newsletter HTML without having to rearrange all the ads. Christy Flores deleted ARC Herkimer and Keystone Naviga campaigns because these were CPA member Focuses and the members did not provide materials 2x. After missing 2 dates, the member forfeits the newsletter benefit. | | | Emma Satchell | Resolved | Not an error | Email from Anastasia, "I manually produced 8/28 CMP focus, so there is no need to work on the corresponding system error form." | ||||||||||||
| 456 | 08/22/24 | Stephanie Haag | Major | Leadworks | Leadworks Issue | the 3/7 ABBI Linkedin start and end dates are not showing up even though they are filled in. https://cloud.pmmimediagroup.com/campaign/view?id=50515 https://cloud.pmmimediagroup.com/_/audience-network?aid=680 Christine is talking with the client currently | Blueprint | | | JENNIFER BRINK | Resolved | |||||||||||||
| 457 | 08/20/24 | Madysen Fast | Minor | Leadworks | Leadworks Issue | I am not able to see Brawn Mixer's booth scans for PXE 2024, only their map your show leads. Their parent company, NBE, has the booth scans for PXE. | Brawn Mixer | | | Emma Satchell | Resolved | Not an error | Campaign has been updated. Let me know if you need anything else! | https://pmmimediagroup.atlassian.net/browse/LW-1599 | Yes | |||||||||
| 458 | 08/21/24 | Stephanie Haag | Minor | Leadworks | Leadworks Issue | the 3/1 PW LinkedIn is not showing up https://cloud.pmmimediagroup.com/_/audience-network?aid=1207 The information is all filled in - https://cloud.pmmimediagroup.com/campaign/view?id=47455 | Chase-Logeman | 12326 | | | Lauren Staley | Resolved | Not an error | Resolved, Stephanie found where to look for LinkedIn. | Yes | |||||||||
| 459 | 08/16/24 | LEO GUENTHER | Major | Leadworks | Leadworks Issue | My customer said she has not been able ot log into Leadworks for the last 4 days. Got an error message. Customer is Diane Sinicrope, the agency (Advertising/Marketing) for A-B-C Packaging. Screenshot attached. Let me know if you need me to forward her email | A-B-C Packaging | | | JENNIFER BRINK | Resolved | User Error - Client | Client was using an old bookmarked URL. Sent the newer URL for Leadworks and she is good to go! | Yevgeny thinks Diane is using an old login link. I sent an email to Diane with the correct login link and asked her to see if she gets the same error. | ||||||||||
| 460 | 08/19/24 | MaryAnn Coyle | Medium | Naviga | Product Issue | Leo deleted out the 2nd send of Spee-Dee's HCP Focus Newsletter. Can you please add the no-charge 2nd send to 8/28 hcp focus? Order 12312 | | | Lauren Staley | Resolved | Product Update/Close Date Change | Resolved- the no-charge 8/28 HCP send has been added back to the campaign | Yes | |||||||||||
| 461 | 12/20/22 | Mikayala Delson | Naviga | Template Issue | Under the Prod by Sales Rep view, while I am actively using it, the page has refreshed on me multiple times throughout today and an ERROR box pops up and says "Pease select Sales Rep." See screenshots attached. | Production by Sales Rep View | N/A | N/A | | | JENNIFER BRINK | Resolved | Custom Product | |||||||||||
| 462 | 08/19/24 | Madysen Fast | Minor | Leadworks | Leadworks Issue | Their game plan category was changed, and the correct change is showing on the overall Media Planner dashboard, but when you go into the ad builder, the old category of capping is still showing. Please see screenshots. | Teledyne FLIR | Game Plan | Game Plan | | | Lauren Staley | Resolved | System Bug | Resolved- this update has been made by Yevgeny. | https://pmmimediagroup.atlassian.net/browse/LW-1598 | Yes | |||||||
| 463 | 08/15/24 | PATRICK YOUNG | Major | Naviga | Missing a date/Need a date | Per Claudia Smith the date of December 10th is available but I received the attached error message in Naviga. | ONExia, Inc. | 12282 | PW December Webinar | | | Emma Satchell | Resolved | Not an error | Hello Patrick, the date you have requested is indeed booked. It appears that Claudia was incorrect, as 12/10 is not available. Have a good day! | Yes | ||||||||
| 464 | 08/12/24 | Emma Satchell | Medium | Naviga | EXAMPLE FOR NAVIGA TRAINING | I'm about to meet with an advertiser in 1 hour and need to know if there are any available PACK EXPO e-blasts for sale! Please send me available dates! | | | Lauren Staley | Resolved | Not an error | Communicated available dates (11/4 & 11/5) | No | |||||||||||
| 465 | 08/12/24 | Emma Satchell | Medium | Naviga | EXAMPLE FOR NAVIGA TRAINING | I'm meeting with an advertiser tomorrow and would like to know what premium positions are available on the PE Showcase. | | | Jen Krepelka | Resolved | Not an error | Sent over open positions. | Yes | |||||||||||
| 466 | 08/14/24 | Hannah Krause | Medium | Leadworks | Leadworks Issue | Media Planner - Game Plan. I adjusted Teledyne FLIR's game plan category from capping to inspect/detect/checkweigh/x-ray via the media planner ('pick dates' section). Ad builder is still showing the old category template. Please adjust ad builder so that category template used is "Inspect/detect/checkweigh/x-ray" | 6409 | 13374 | 86518.0 | | | JENNIFER BRINK | Resolved | System Bug | This is a known bug because we are using a half retired system! This has been updated/fixed. | https://pmmimediagroup.atlassian.net/browse/LW-1595 | ||||||||
| 467 | 08/14/24 | MaryAnn Coyle | Medium | Naviga | Help with a view | PMi Kyoto recently upgraded their LIP plan to Premium in Naviga. Now we are unable to download a pdf that shows the components of the plan. Naviga order 11412 | | | Emma Satchell | Resolved | Not an error | Hello MaryAnn, the campaign order is attached! Please let me know if you have any questions. | Yes | |||||||||||
| 468 | 08/12/24 | Emma Satchell | Critical | Naviga | EXAMPLE FOR NAVIGA TRAINING | I need the newsletter changed to 12/1 (a date not currently available). 12/2 should be removed. | Test Company | 12530 | 86567.0 | | | Lauren Staley | Resolved | Product Update/Close Date Change | Resolved- updated the date to 12/1. | Yes | ||||||||
| 469 | 08/12/24 | Emma Satchell | Critical | Naviga | EXAMPLE FOR NAVIGA TRAINING | Emma, Newsletter Czar, has approved this request and attached is proof. I need the newsletter changed to 12/2 (a date not currently available). 12/1 should be removed from the sending calendar. | Test Company | 12530 | 86567.0 | | | Jen Krepelka | Resolved | Product Update/Close Date Change | Resolved. I removed 12/1/2025 and added 12/2/2025. | Yes | Emma, make sure you include why next time. | |||||||
| 470 | 08/14/24 | Christine Smallwood | Minor | Other | Product Issue | Sustainable Packaging Newsletter: Make Good for Sonoco - approved by Jen Krepelka. Can we please add "Make Good" to the drop down menu(s)? | | | Lauren Staley | Resolved | Make Good | Reolved- we added a 9/24 date. | Yes | |||||||||||
| 471 | 10/18/21 | MaryAnn Coyle | Naviga | Missing a date/Need a date | Is there any way to have the end date extended to 9/30/22 for banner ads? I can't extend becayse no rate carrd/imported order | Profol | 5773 | 33021 | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Reached out to MaryAnn with a solution - 10/18 | ||||||||||
| 472 | 08/25/21 | Bea Greany | Leadworks | Reporting Issue | Same issue described above for BluePrint Automation. pmglatester lead has disappeared. This time I have a screenshot taken at 12:30pm and a screenshot taken at 4:26pm to prove it! | Mundo brand | 34574 | | | JENNIFER BRINK | Resolved | Not an error | This was addressed, the ticket was never closed. Closing a super old ticket! | |||||||||||
| 473 | 08/25/21 | Bea Greany | Leadworks | Reporting Issue | I've clicked through the Mundo BPA vdieo eblasts using the PMG-LA-Tester Gmail account both yesterday and again today because a new test was sent. I swear the pmglatester email was showing in LeadWorks yesterday and earlier this morning, but now it is gone – No clicks in the lead report from PMG-LA Tester gmail. As I finally write this, there is now 1 recent entry for pmglatester. I still do not understand why it is only showing 1 entry when I have the 'Include Repeats' box checked. bgreany@pmmimediagroup shows in the lead report because Riley did not have the Enable Permission Based Leads box checked when he sent his first test for the send. | Mundo brand | 33400 | | | JENNIFER BRINK | Resolved | Not an error | https://www.packexpolasvegas.com/register?utm_medium=enews&utm_source=pmg&utm_campaign=pelv21&utm_term=sept-3-deadline≺=MED1&utm_content=560x127 This was addressed, the ticket was never closed. Closing a super old ticket! | |||||||||||
| 474 | 08/12/21 | MaryAnn Coyle | Leadworks | Notification Issue | Received materials notification for Syntegon blast and noticed that it is sending to this address leadworks-debug <leadworks-debug@pmmi.org> but the clients email addresses are in the leadworks campaign. Naviga and Leadworks appear to be correct for contacts. | Dev team needs to look into this... in the queue | Syntegon Packaging Technology, LLC’s | 5585 | 31774 | | | JENNIFER BRINK | Resolved | System Bug | This was fixed AND we have moved to a different place for notifications :) | |||||||||
| 475 | 08/10/21 | Courtney Nichols | Leadworks | Notification Issue | checked leadworks and it is set up correctly | Leads should go to bwilson@rondopak.com but he is not receiving them. Appears to be correct in Lworks | RondoPak | | | JENNIFER BRINK | Resolved | System Bug | I do see this email address set to get the leads in LW, will check monday to make sure it was received. Next send is 9/11... will watch lead report. This was fixed - Closing an old ticket. | |||||||||||
| 476 | 08/03/21 | Riley Phoenix | Leadworks | Template Issue | Template Type was changed but didn't affect the Subtype as it should - was noticed by Bea, and changed manually by me. | https://cloud.pmmimediagroup.com/campaign/view/id/34140 This is going to be the ticket for this: https://pmmimediagroup.atlassian.net/browse/LW-694 This is on hold for a little bit. We will visit the fix for this post show. | Parsec | 6984 | 40591 | | | JENNIFER BRINK | Resolved | System Configuration Error | This has been fixed - closing an old ticket | |||||||||
| 477 | 05/04/23 | ELIZABETH TIERNEY | Minor | Naviga | Other | Navigate to a signed campaign via Salesforce. Go to the "attachments" and open the signed IO. Instead of the PDF popping up, the login screen for Naviga is showing. This is happening in Firefox. Leo isn't havning the same issue. I followed the same steps in Firefox and go the same error as list. Works fine in Chrome. | NA | | | JENNIFER BRINK | Resolved | Not an error | Was fine once Liz moved into Chrome. the Browser was causing the issue! | Liz and Leo have the same permissions. I have asked Liz to try the same actions in Chrome. Waiting on response. If the same issue is happening, we may need Ntiva. I think this is more computer related vs. system related. | ||||||||||
| 478 | 04/15/23 | WENDY SAWTELL | Minor | Naviga | Other | Can someone update all of Daniel's active biz from 2023 so it shows up under me...I'd assume you have to change the order rep and not sure it matters if Daniel is still listed as original rep. Please keep these accounts under Daniel's name since I passed these to other reps but they aren't getting the 2023 revenue credit. Purpak, Codian, Storopack, Posimat, Integrated Packaging Machinery, Vacuum Barrier, TDI Packsys, Doral ,Argelith Cermic Tiles. No rush.Thanks. | NA | | | JENNIFER BRINK | Resolved | Not an error | ||||||||||||
| 479 | 04/13/23 | WENDY SAWTELL | Medium | Naviga | Other | I just inherited a bunch of open media opps from Daniel that are now in my name, but need the original sales rep and order sales rep field changed to me on those opportunities. | Thanks. | NA | | | JENNIFER BRINK | Resolved | Not an error | Yes | Reached out to Wendy to find out which system... will need to find someone that can help update. | |||||||||
| 480 | 10/13/23 | Courtney Nichols | Naviga | Billing Issues | - | Good morning, Jenn, Christine would like to adjust the billing for these three campaigns so each bills in equal monthly installments. If this is something I can do, can we do a quick huddle or if you have time can you take care of the adjustmets? Thank you. | Blueprint | 11347, 11355, 11356 | | | JENNIFER BRINK | Resolved | Not an error | Sent a video to Courtney on how to do this... waiting for response. | ||||||||||
| 481 | 07/29/21 | Riley Phoenix | Naviga | Material Submission Issue | Selected files to upload, entered description, hit the plus button, hit save. Jake checked the record before he was done for the day and noticed there was nothing in there. | I can't reproduce the error, Riley is going to alert me next time he loads material | Panasonic | 6813 | 39736.3 | | | JENNIFER BRINK | Resolved | System Bug | Hasn't happened again - must have been a glitch | |||||||||
| 482 | 07/29/21 | Riley Phoenix | Naviga | Material Submission Issue | Selected files to upload, entered description, hit the plus button, hit save. Jake checked the record before he was done for the day and noticed there was nothing in there. | I can't reproduce the error, Riley is going to alert me next time he loads material | Panasonic | 6814 | 39736.3 | | | JENNIFER BRINK | Resolved | System Bug | Hasn't happened again - must have been a glitch | |||||||||
| 483 | 07/29/21 | Riley Phoenix | Naviga | Material Submission Issue | Selected files to upload, entered description, hit the plus button, hit save. QC reported no files when they went into the record. | I can't reproduce the error, Riley is going to alert me next time he loads material | Bishop-Wisecarver Corporation | 6225 | 37116.1 | | | JENNIFER BRINK | Resolved | System Bug | Hasn't happened again - must have been a glitch | |||||||||
| 484 | 07/29/21 | Riley Phoenix | Naviga | Material Submission Issue | Selected files to upload, entered description, hit the plus button, hit save. Production reported no files when they went into the record. | I can't reproduce the error, Riley is going to alert me next time he loads material | IDEC | 6873 | 40023.1 | | | JENNIFER BRINK | Resolved | System Bug | Hasn't happened again - must have been a glitch | |||||||||
| 485 | 12/13/22 | Mikayala Delson | Naviga | Template Issue | This is not high priority but this morning I've been experiencing issues with Naviga. When I am on the production by sales rep view, it will sometimes refresh out of nowhere and exit my view. Then it will ask me to type select my sales reps again. | Production by Sales Rep View | | | JENNIFER BRINK | Resolved | System Bug | it was a glitch! | Happened a couple times in the am... hasn't happened since. Waiting to see if we can see it again and will document actions/view. | |||||||||||
| 486 | 02/17/22 | Kurt Belisle | Naviga | Other | Client approved the $92K package but the $99K package is what is approved in the system. | I send the client his confirmation and the system approved the $99K version of the program when I removed an eblast and focus today to get the price down to $92 and sent him that for approval. Somehow it reverted back to the $99K package. | Bishop Wise Carver | 8447 | | | JENNIFER BRINK | Resolved | System Bug | Asked Kurt if a client could have used an older version of the proposal to sign. | ||||||||||
| 487 | 09/17/21 | Bea Greany | Omeda | Product issue | Just QCing the eblast. Checked the preheader in Omeda and observed there is a question mark at the end of the 'Preheader' field. The question mark does not appear in the Message Content HTML. | multiple - this example is AW-Custom-Cobranded-Honeywell-9/20/2021 eblast | Omeda track ID PMMICD210907009 | | | JENNIFER BRINK | Resolved | System Bug | Opening a ticket with Omeda... I can not see why this is happening. - Omeda is still looking into this. 10/7 | |||||||||||
| 488 | 11/10/21 | Riley Phoenix | Leadworks | Material Submission Issue | When submitting a white paper or ebook cover that's vertical for an AW campaign, it always renders the image larger than the set/required dimensions, even if the image file is the correct height. Production has to manually edit and re-upload the image. | AW White Papers & Ebooks | | | JENNIFER BRINK | Resolved | System Bug | Opened a ticket | ||||||||||||
| 489 | 11/10/21 | Riley Phoenix | Leadworks | Help with a view | Selecting a custom range won't show you anything previous to the current date. | All | | | JENNIFER BRINK | Resolved | UI Clarity | Emailed Riley for clarification | ||||||||||||
| 490 | 12/01/21 | Courtney Nichols | Leadworks | Reporting Issue | checked Omeda, history, heat map, etc | Unusually high lead count for this HCP eblast campaign: https://cloud.pmmimediagroup.com/campaign/view/id/34359 | Orkin | | | Lauren Sanz | Resolved | System Bug | There is a ticket open... Firewall issue. | |||||||||||
| 491 | 12/16/21 | Stephanie Haag | Naviga | Notification Issue | Christine sent an email to Sonoco for the client to approve. When Christine checked that email from her phone it had the same subject line but a different email and had attached the Sidel Plan to it. | Sonoco/Sidel | | | JENNIFER BRINK | Resolved | Not an error | Not sure this is an issue. Waiting to see if the client email was correct. I think this may have been a glitch when downloading to the phone. | ||||||||||||
| 492 | 01/12/22 | Brian Gronowski | Naviga | Product Issue | nothing yet | after I add LIP products and select save I get the frown face and have to log back into the account | EnSight Solutions | | | JENNIFER BRINK | Resolved | System Bug | Reached out to brian for more info. | |||||||||||
| 493 | 01/14/22 | MaryAnn Coyle | Naviga | Product Issue | All Pw Print, Mundo Leaders print, Show Daily and All Showcase (every show) needs their Materials Due dates adjusted in Naviga. Example, Mundo Lideres issue 8/1 shows materials due date of 8/1. | New temp will be doing a Naviga clean up project, including going through material deadlines. Talked to MAC and we're just going to wait. I'll keep this open for now... | Products | | | Zanzy Begoun | Resolved | Custom Product | ||||||||||||
| 494 | 02/01/22 | LEO GUENTHER | Naviga | Reporting Issue | Notes Not being seen by LARA? | I have marked in the Internal Notes and the Confirmation notes that there is a position for this contract. Lara told me today that she can not see the notes on my plan and that my CSM needs to put them somewhere else. This has happened more than just one time. | Allied Techonlogy | 8006 | | | JENNIFER BRINK | Resolved | User Error - CST | Emailed the CSMs reminding them to move the notes and will cover it during our team meeting | ||||||||||
| 495 | 02/03/22 | Brian Gronowski | Naviga | Need to move the date | Cannot delete dates past close | When plans are not yet approved and you go into edit dates, and if close date has passed, you have to start the plan all over. | Orkin | | | JENNIFER BRINK | Resolved | System Configuration Error | Made an adjustment to security... Brian will test the next time he comes to the issue! | |||||||||||
| 496 | 04/12/22 | Christine Smallwood | SalesForce | Help with a view | n/a | Is it possible to see a grand total of proposed media revenue in the Sales Opportunity View? | general | general | https://pmmidotorg.lightning.force.com/lightning/o/Opportunity/list?filterName=00B1I000008OuplUAC | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | This will be addressed in the Sales Rep Object Simone is working on. | |||||||||
| 497 | 05/26/22 | Lara Krieger | Naviga | Other | Both of the full pages pushed to SMA but are not showing as materials requested in Naviga? | Honeywell and Anritsu | multiple | | | JENNIFER BRINK | Resolved | System Bug | I fixed September, but I need to do an audit of all issues. It looks like there was a disconnect between the two systems and I am not sure why. I will work on this next week | |||||||||||
| 498 | 06/10/22 | WENDY SAWTELL | Naviga | Other | We've always had this issue and not sure if anything can be done about it but thought I'd mention it again...there's some sort of delay when customers click on the approve button because it either isn't working or we are getting several approvals. Syntegon approved a plan today five times. | Wendy will watch to see if it is tied to inventory campaigns. | NA | | | JENNIFER BRINK | Resolved | System Configuration Error | Pending development | |||||||||||
| 499 | 06/28/22 | Courtney Nichols | Naviga | Need to move the date | - | Hi, can you move this eblast date to late July for the video package Thanks? | AVEVA | 6271 | 37367 | | | JENNIFER BRINK | Resolved | User Error - CST | Emailed Courtney. This is an OLD line item from June 2021. Waiting for direction. | |||||||||
| 500 | 07/11/22 | Lara Krieger | Naviga | Custom Product Request | See notes | Spoke with MAC and would like the mini di items sold for 2023 to allow CSMs or reps to enter the main and sub categories. EXAMPLE- Line Item- will show top category and month-June Business Drivers- Campaign prod form will list sub categories and the month. IF a client picks a sub cateogry that is not in that month we will then know what month they should be in by listing the month. | All | | | Zanzy Begoun | Resolved | Feature Request | Talked to MAC. We are going to leave the line item name the same. The date drop down with month and top level category will remain the same. We will need to add a production form that says the month and then all the subcategories. But we need to confirm what the 2023 categories are first. | |||||||||||
| 501 | 08/09/22 | Bea Greany | Naviga | Other | Mariia and I have noticed the 'Issue Date' field is blank in some Naviga campaigns. Seems to be happening more frequently in PFW campaigns but it happened in an HCP Quick Hits campaign. | Recent examples: 8/11 PFW Goodway Technologies Video eblast https://pmg.navigahub.com/ew/pmg/ad/pw/edit_campaign_line?ID=101319&l=51792.2&c=8208. 8/12 HCP Etimex Primary Packaging Quick Hits https://pmg.navigahub.com/ew/pmg/ad/pw/edit_campaign_line?ID=110865&l=57381.2&c=9234. Mariia has noted 4 instances in August and 5 in July. | multiple | multiple | multiple | | | JENNIFER BRINK | Resolved | System Bug | From what i can tell so far... when a change is made the number after the decimal increases. if it is .1 the issue date is displayed. if .2 or higher, it just keeps the issue date in the "linked issue". I can send in a request to naviga to explain, but want to know what priority to give them. Is it affecting work or connection in anyway? | |||||||||
| 502 | senochs@automationworld.com | Naviga | Template Issue | none | Please tell which eblast template I should choose when entering the order for this format:http://mail.automationworld.com/portal/public/ViewCommInBrowser.jsp?Sv4%2BeOSSucy%2Brq%2FdCQDfHKQAqvPl3QVVBVYFoa5CTs%2FkFcE1w6h6ZRrVacVAnmmOM3IqIdc5Rno%3DA | Siemens | none yet | | | ALICIA PETTIGREW | Resolved | Product Update/Close Date Change | Need Custom Product Request made. | This is a custom NL... sent to Alicia for approval to proceed | ||||||||||
| 503 | 11/30/22 | ELIZABETH TIERNEY | Naviga | Other | I sent a PDF for the client to approve and when they click the link in the PDF, the total amount and proposal are different than they are in the pdf. I'm going to manually approve, but wanted to bring this to everyone's attention. | Fortress | 9763 | | | JENNIFER BRINK | Resolved | Can't replicate issue | ||||||||||||
| 504 | 03/08/23 | WENDY SAWTELL | Naviga | Other | 10% member discount didn't apply to either of these member companies when creating an opp. I manually changed the price, but thinking something might be "broken". | Delkor/Chicago Tag & Label | | | JENNIFER BRINK | Resolved | System Bug | I can't replicate the issue... Parked until it happens again | ||||||||||||
| 505 | 03/06/23 | LEO GUENTHER | Naviga | Product Issue | LIP 2024 | Motoman fiscal is July - July. I need to add Leaders in Packaging Pro but have the first ad in August and the second ad in Jan 24 | Yaskawa Motoman | 10542 | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Per Jen K, we don't know what leaders will look like yet, so we aren't adding anything to 2024 until we have details finalized. Most likely not until summer. | ||||||||||
| 506 | 05/01/23 | Mikayala Delson | Naviga | SalesForce/Naviga sync | Hi Jenn, I was hoping you can help me with this ticket. For some reason these three opportunities are not in Closed Won stage. I talked to Courtney and she said we can manually move them to Closed Won but I don't have admin access. Can you manually move them and also confirm that the money is on the books? Thanks! | Tripack, Uline, Placon | | | JENNIFER BRINK | Resolved | Mikayla is on vacation... will address when she gets back! | |||||||||||||
| 507 | 05/10/23 | Riley Phoenix | Leadworks | Leadworks Issue | When approving materials, the message that always comes up on the proof screen says "You've already approved your materials." The word "already" is confusing to clients as they only approved it for the first time. Please remove the word "already" from this message. | N/A | | | JENNIFER BRINK | Resolved | Sent Riley a message asking him where he is seeing this text when it shouldn't be displayed. I am not seeing the same issue Riley answered... Asked Elizabeth/Yevgeny if the request is possible. | |||||||||||||
| 508 | 01/17/23 | Lara Krieger | Naviga | Billing Contact not pulling through | The contact is not pulling through to SMA to invite the new user | Botani | 10253 | 68873.1 | | | JENNIFER BRINK | Resolved | System Bug | Naviga ticket open. Requested Erick to be the one to look. | ||||||||||
| 509 | 02/28/22 | WENDY SAWTELL | Naviga | Other | Click on attachments and you'll see a wonky one that only includes a Jan 2023 print ad, but the total says 26k, the actual amount of the full plan. There should not be a January 2023 ad...it's not even a line item. Bizarre. | 0068W00000T15GAQAZ | 8552 | | | JENNIFER BRINK | Resolved | System Bug | Reached out to Wendy for more details. | |||||||||||
| 510 | 01/31/24 | Courtney Nichols | Naviga | Missing a date/Need a date | Another PE Eblast turned red: https://pmg.navigahub.com/ew/pmg/ad/campaign_lines?ID=11888 can you fix? - order was approved on 1/29 | HB Fuller | 11936 | | | JENNIFER BRINK | Resolved | System Bug | Hi Courtney, there was an error with the Naviga configuration for these eblasts. Bea/Jenn will be in touch soon regarding these orders. Naviga FIxed this! | Bea has the info and suggested dates. waiting to connect with her. | ||||||||||
| 511 | 01/31/24 | Courtney Nichols | Naviga | Missing a date/Need a date | Looks like this campaign's PACK EXPO eblast turned red. Can you fix it? The order was approved on 1/19. | Multifeeder | 11888 | | | JENNIFER BRINK | Resolved | System Bug | Hi Courtney, there was an error with the Naviga configuration for these eblasts. Bea/Jenn will be in touch soon regarding these orders. Naviga FIxed this! | Bea has the info and suggested dates. waiting to connect with her. | ||||||||||
| 512 | 06/27/23 | Reed Simonsis | Other | Other | Got questions about opx from client | Do we still offer OPX Sponsorships. Did that get transfered to a different department? I have a client asking if they are doing it this year and where they would submit for it. | Siemens | n/a | n/a | | | JENNIFER BRINK | Resolved | Not an error | This process was established. | |||||||||
| 513 | 08/10/22 | WENDY SAWTELL | Naviga | Other | We have a ton of stuff quoted in Naviga that doesn't show up in opportunities and I'm wondering if a lot of this stuff needs to be deleted on the back end. For example, it shows that I have 582k of quoted orders but my opportunity funnel shows 113k. Daniel has 300k in opportunities and it shows 1.8 million quoted orders. Brian has 87k in his opportunity funnel and quoted orders shows 1 million. Can someone look into this because it obviously skews things a ton. | NA | | | JENNIFER BRINK | Resolved | Not an error | Users need to cancel the orders in Navgia. naviga will set the op Close/Lost in SF. https://pmmi-org.zoom.us/rec/share/xGtRIiTlUBr0CjpR6PMrMVbC7AhabUn1sX7jcEPYAYEEdoCk12HGTGlgvSPehzE7.4EFa8TM6mQz_BBcu | This is a bigger issue that needs to be addressed with Naviga and Salesforce | |||||||||||
| 514 | 08/13/24 | Lara Krieger | Minor | Product Hub | Hub update | The sales close and materials are wrong for the 2025 resource guide. Sales close- Oct 7 Materials- Oct 14 | | | AMBER MILLER | Resolved | ||||||||||||||
| 515 | 08/12/24 | Liz Cuneo | Minor | BASE/Websites | Base/Website Issue | https://www.healthcarepackaging.com/page/hcp-contact-us On the contact us, and about us pages, my name and Joe Derr's look linked but take readers nowhere. I am thinking it should be to our email adresses? | | | JENNIFER BRINK | Resolved | Not an error | Hi LIz! When I click on your names, I get an email popup that would allow me to reach out to you. I would make sure you have popups allowed for our sites. | ||||||||||||
| 516 | 08/12/24 | Emma Satchell | Critical | Naviga | EXAMPLE FOR NAVIGA TRAINING | Needs to be priced at standard 2025 FB pricing, not premium | Test Company - PMG | 11067 | 86507.0 | | | Lauren Staley | Resolved | Product Update/Close Date Change | Updated to 2025 non premium timing | No | ||||||||
| 517 | 08/12/24 | Emma Satchell | Critical | Naviga | EXAMPLE FOR NAVIGA TRAINING | Update date to first available in December | Test Company - PMG | 11067 | 86508.0 | | | Jen Krepelka | Resolved | Product Update/Close Date Change | Hi Emma, Update is complete. Price cheaper because went from Premium to non-premium. | No | ||||||||
| 518 | 07/30/24 | Brian Gronowski | Medium | Naviga | SalesForce/Naviga sync | Forced sync mutiple times and cannot get system to pull in production contact | Alkon | 12482 | | | JENNIFER BRINK | Resolved | System Bug | This is a known bug we are working on. The contact is in naviga, the flag between the two systems is not being marked. | ||||||||||
| 519 | 08/06/24 | Kelly Greeby | Minor | Product Hub | Hub update | Can we please remove this language -- "There are significant supply chain issues in the paper market, please see our billing policy for an update on terms for print cancellations." https://hub.pmmimediagroup.com/packaging-world-magazine/?brand=7-9898d682a1-bxx7v9 From the bottom of the print magazine pages for each brand. Thanks K | | | AMBER MILLER | Resolved | Yes | |||||||||||||
| 520 | 08/05/24 | Reed Simonsis | Critical | Product Hub | Hub update | The product hub Specs page has wrong sizes for IMU banners. Please update the IMU size on the hub to 300x250. Thanks! | | | AMBER MILLER | Resolved | Hub | Hub updated | Yes | |||||||||||
| 521 | 08/07/24 | Aleks Apkarian | Medium | Naviga | Missing a date/Need a date | Hi there! I am requesting feedback for Mathews Marking as they require 2 E-blast dates prior to the end of September. Original date of Matthews' PACK EXPO E-blasts were September 11th, and August 24th - I am wondering if I can sell them the PACK EXPO E-blast on September 14th which has "Test Company - (PMG Member) in Campaign 11034. And Standard E-blast for September 7th as the same. Is it possible for Matthews to secure these dates? They'd like to finalize decision by end of week, so I'd like to send them an updated proposal tomorrow if possible! Thank you in advance for any feedback or flexible dates that can be provided. Best, Aleks | 101412 | 1294 | 86466.0 | | | Emma Satchell | Resolved | Not an error | Hello Aleks, I'm so sorry but I'm not able to open up the dates you've requested. The "Test Company - (PMG Member) in Campaign 11034" are blocking those dates intentionally. We are under strict sending calendar rules from PMMI and we cannot send more than one e-blast to the PW audience on Saturdays, which is why we use the "Test Company" to hold the second spot (Naviga doesn't allow us to differentiate sends available depending on the DOW). I apologize we aren't able to open this date up for your advertiser. If I hear of any advertisers canceling their order and a date freeing up, I'll let you know! - Emma | Yes | ||||||||
| 522 | 08/05/24 | LEO GUENTHER | Critical | Naviga | Product Issue | I have a request with a current LIP program, they want to upgrade the size of the remaining ads. They wanted to upgrade from the 1/3 page position to either a 1/2 page or full page ad. Can you get me the cost to upgrade their ads to a Full Page or a 1/2 page. Plan is 11412 | | | Emma Satchell | Resolved | Billing | Krepelka sent over pricing. Thanks! | Yes | |||||||||||
| 523 | 08/06/24 | Christy Flores | Minor | Leadworks | Help with a view | I don't have access to view the Game Plan 2024 - All Advertisers Dashboard. I get an error message. See attached image. I am trying to help Hannah with Game Plan QC, but need access. Thank you thank you!! | | | Emma Satchell | Resolved | Not an error | Yes | ||||||||||||
| 524 | 08/06/24 | Christine Smallwood | Minor | Leadworks | Reporting Issue | Please see attached email. This is a contact concern in Converge/Scout. | | | Emma Satchell | Resolved | User Error - General | I've sent this contact error to our audience team, who will update our database. Thanks for sending this our way! | Yes | |||||||||||
| 525 | 05/20/24 | Lara Krieger | Minor | Product Hub | Hub update | Please create a PACK EXPO Southeast Showcase page for sales/ specs. The page should have the same info as the PACK EXPO East did this year. We are selling the exact same profile types and only full page ads. Sales close- 1/9/25 Materials due- 1/13/25 This will polybag with the PW Jan/Feb 2025 issue. Please let me know if any questions. | | | Emma Satchell | Resolved | Not an error | Created: https://hub.pmmimediagroup.com/pack-expo-southeast-showcase-2024/?brand=7-c0d3cba9d9-lvrgml | Yes | |||||||||||
| 526 | 08/05/24 | Christine Smallwood | Critical | Leadworks | Reporting Issue | Just dovetailing your comments on Chatter about this (Wendy’s question). Will you please send some averages for PackagingThis, which are: 1. Number of total views, 2. Average watch time, Do we provide any other stats with these campaigns? | | | Emma Satchell | Resolved | Not an error | Hello Christine, in Package This leadworks reporting, we share total views and how many likes/comments the video received. The average views on Package This videos are 11,214. The average watch time is 23 seconds. However, we ask that you do not share the average watch time metric, as it is a weak metric. We do not share average watch time anywhere in Package This reporting in Leadworks or the hub. Total likes/comments change drastically from video to video, depending on the topic, so we do not have a reliable average. | No | |||||||||||
| 527 | 07/31/24 | Bea Greany | Minor | Leadworks | Template Issue | Sonoco purchased a PW Industry Webinar eblast. LeadWorks campaign created Apr 11, 2024 Deployment date: Oct 5, 2024 https://cloud.pmmimediagroup.com/campaign/view?id=50701 The email template and specs changed after this campaign was created. In eBuilder, the new eblast template is displayed on the right-hand side of the page but the ad submission fields are not displayed on the left-hand side of the page. I've checked eBuilder for upcoming Industry Webinar and Industry Event eblasts and this is the only campaign I found. | | | JENNIFER BRINK | Resolved | Not an error | I updated the template attached to the campaign. Would you mind making sure everything is as it should be? Please and thank you! | ||||||||||||
| 528 | 08/02/24 | MaryAnn Coyle | Medium | Naviga | Product Issue | 2024 Koehler Order 11960; Line 82259 Leaders Print Profile in Resource Guide is showing up as a Belly Band for Lara in Position. | | | JENNIFER BRINK | Resolved | System Bug | Fixed - I created a new profile line. | ||||||||||||
| 529 | 08/01/24 | Kelly Greeby | Minor | BASE/Websites | Base/Website Issue | Hi, I need P1 to pull a report for me please. Below is something you can copy and paste into the ticket. I would love if I could get it back by 8/16 - they can just email it to me. Can I please have a report pulled that shows the items posted as "Supplier News" from July 1st, 2024 - July 31, 2024? I need the report to contain 4 columns, please. Company name Sales Rep attached to the company Headline of the story Link to the story | | | JENNIFER BRINK | Resolved | Not an error | The request has been made and you are watcher on the ticket in Trello! | ||||||||||||
| 530 | 07/30/24 | Reed Simonsis | Minor | Naviga | Need to move the date | cannot move date. Please move to the first available date in november. THank you! | Newlight Technologies | 11454 | 83880.0 | | | Emma Satchell | Resolved | Moving Date | Yes | |||||||||
| 531 | 07/29/24 | Yvonne Smyer | Major | Other | Base/Website Issue | Smartsheet; Copy Request v2 is not working | | | JENNIFER BRINK | Resolved | Question | Sent Yvonne instructions. | ||||||||||||
| 532 | 07/29/24 | Lara Krieger | Minor | Product Hub | Hub update | HI, The OEM Insider enhanced profile has a very poorly worded second bullet. Working with a client and she states that she purchased this in order to list multiple booths and our template does not actually have that capability. We are going to have to manually fix this for this client since she purchased this. For next year can this bullet please be removed, it is not accurate. | | | Resolved | |||||||||||||||
| 533 | 07/23/24 | Courtney Nichols | Minor | Product Hub | Hub update | Good morning. Can we add language to the booth video page on the Hub that speaks to the recommended length of each video and the amount of time our photographer will spend at an advertisers booth (30-40 minutes max)? So far, we've sold 11 booth videos and the existing Hub description is vague or possibly just outdated because it specifically calls out pairing a booth video with a FB campaign but doesn't mention LinkedIn: https://hub.pmmimediagroup.com/booth-videos/?brand=7-c0d3cba9d9-lvrgml&tab=details Thanks very much, let me know if I can answer any process related questions about booth videos. | | | AMBER MILLER | Resolved | Hub | |||||||||||||
| 534 | 07/25/24 | Aleks Apkarian | Medium | Naviga | Other | Attempted to create a Naviga order from this account: https://pmmidotorg.lightning.force.com/lightning/r/Account/001EX000004HGI5YAO/view | This company has a big warning in Naviga: https://pmg.navigahub.com/ew/pmg/crm/default_new?ID=101888 I am unable to create any orders from Salesforce for this account. What is the reason? | Ameripen | | | Emma Satchell | Resolved | System Bug | Fixed! Please try creating the campaign again. Thank you! | Yes | |||||||||
| 535 | 07/25/24 | Liz Cuneo | Minor | BASE/Websites | Base/Website Issue | Please replace Keren Sookne's information here for mine: https://www.healthcarepackaging.com/page/hcp-about-us As Editor-in-Chief for Healthcare Packaging, Liz Cuneo enjoys covering the latest news, products, and insights on topics driving the pharmaceutical/medical device packaging industry today: automation, supply chain, human factors, and sustainability. She has over 15 years of writing experience for B2B magazines in such industries as packaging, processing, and workplace safety. Cuneo is a graduate of Oakland University in Rochester Hills, Michigan. She now lives in Summerville, South Carolina with her husband, three daughters, and cat. headshot here, but not the copy: https://www.packworld.com/home/contact/22118867/elisabeth-cuneo | | | Emma Satchell | Resolved | Base | Yes | ||||||||||||
| 536 | 07/25/24 | Jake Brock | Medium | Naviga | Other | Hi, bit of a custom request for an account I took over for Lee. He sold them something a bit odd which was two Leaders programs in PW this year. Everything is running and going fine but there seems to be some confusion on the resource guide as they will be getting two company profiles because they bought leaders twice. Talked with Lara and also got an approval from John (attached) to offer them a full page ad in the resource guide as opposed to a second profile page. Lara mentioned we will need this updated in Naviga so it all connects correctly to materials systems. Is someone able to go into this order and replace one of the resource guide profiles with a resource guide full page ad without changing any dollars? Happy to connect on a call to talk this one through if needed! Thanks! | Rychiger | 11218 | 75208.0 | | John Schrei | | Emma Satchell | Resolved | Billing | Yes | ||||||||
| 537 | 07/25/24 | WENDY SAWTELL | Major | Naviga | Missing a date/Need a date | trying to add 2 Game plan categories and 1 Second Look category to Rennco's plan and getting an error message. See attached screenshot of message. Is this an error based on the recent changes, since I've never had problems adding GP/SL before? They are ready to sign contract. Thanks. | Rennco | 11562 | | | Emma Satchell | Resolved | System Configuration Error | Yes | ||||||||||
| 538 | 07/25/24 | Kelly Greeby | Medium | Product Hub | Hub update | We needed to bump back the launch date of the Connected Workforce Digital Intelligence Report. The new launch date and advertiser materials date are below. Can we please get these dates updated on the hub. Launch on - Nov. 22nd Materials Due from Advertisers - Oct. 11th | | | AMBER MILLER | Resolved | ||||||||||||||
| 539 | 07/23/24 | Jen Krepelka | Minor | Product Hub | Hub update | I made an update to the Booth Video Product, but my updates to the Sales Info tab did not publish. | | | Resolved | |||||||||||||||
| 540 | 07/24/24 | Stephanie Haag | Medium | Naviga | Billing Issues | Chris swalm is pulling through as the billing contact even though he was deleted from the account and shouldn't be an option. | jadexx | 12326 | | | JENNIFER BRINK | Resolved | System Configuration Error | I have manually changed the billing contact in the Advertiser Record. There is an issue in the current version of Naviga that we are aware of and contacts are not being removed correctly. Now that I am out of Naviga's massive upload, I can vet and launch the next version of Naviga and Simone will be fixing all contacts that should have been removed. | Jenn - I checked and he's no longer in Salesforce. Not sure why he is still showing up as a production contact. When you figure it out (no rush), can you tell me what I missed? | |||||||||
| 541 | 07/23/24 | Lara Krieger | Minor | Product Hub | Hub update | Pls add the 2024 Women in packaging and processing digital edition link to the hub: https://issuu.com/pmmimediagroup/docs/wipp_2024?fr=sMDU2NDYyNzY2Mjk | | | Resolved | |||||||||||||||
| 542 | 07/23/24 | Lara Krieger | Medium | Product Hub | Hub update | Can the 2024 EXPO PACK issue be added to the right rail pls: https://hub.pmmimediagroup.com/mundo-pmmi-show-issue/?brand=7-d08e838d83-11ppt4 | | | AMBER MILLER | Resolved | Product Update/Close Date Change | |||||||||||||
| 543 | 07/23/24 | Maria Druziuk | Critical | Naviga | Other | After updating Naviga, it displayed a message (I`ll add it to the material). All fields have been cleared, and I am unable to reconfigure them as before. It doesn`t work for me. | ALL | all | all | | | JENNIFER BRINK | Resolved | Not an error | This self resolved on its own. | |||||||||
| 544 | 07/19/24 | LEO GUENTHER | Major | Naviga | Rate Line Addition/Adjustment | Ranpak is upgrading from $15200 PW LIP plan to a $18180 Premium Plan. They would like their additional full page to run in Sept. They also get 3 additional categories, 10K more impressions and 2 more Product ads in the Resource Guide. What is the best way to handle this? | Ranpak | 12404 | | | Emma Satchell | Resolved | Not an error | Yes | ||||||||||
| 545 | 07/18/24 | Stephanie Haag | Minor | Leadworks | Other | Siemens would like the link to upload their mateirals for Game Plan. | Siemens | | | JENNIFER BRINK | Resolved | Not an error | Done | |||||||||||
| 546 | 07/18/24 | Christy Flores | Minor | Leadworks | Leadworks Issue | I originally created a CM+P Focus NL for Performance Packaging of Nevada. This is their free CPA member ad benefits for the year. They didn't submit materials by the deadline therefore they forfeited the ad benefit and I canceled the Naviga campaign on 7/16. However, LW didn't sync and delete the LW campaign #50649. (https://cloud.pmmimediagroup.com/campaign/view?id=50649) The advertiser quickly submitted materials yesterday (7/17) so we accepted this and I created a new naviga campaign (ID: 12446) which then created a new LW campaign #52226 https://cloud.pmmimediagroup.com/campaign/view?id=52226. Should I transfer materials to the new LW campaign or leave as is, on the old one and delete LW #52226? Was this a Naviga/LW sync error or do I have to manually delete the LW campaigns when a Naviga campaign is canceled? There are 2 other advertiser campaigns that were canceled in Naviga but the LW campaigns are still in LW. Optima Products and 6 Degrees Collective. These are all for the 7/24 CM+P Services Focus Newsletter. See image attached. | Performance Packaging of Nevada | 12157 (old) & 12446 (new) | 83343 (old), 84696 (new) | | | JENNIFER BRINK | Resolved | Not an error | I moved the Campaign ID and Line Item ID of the new Naviga record to this LW record: https://cloud.pmmimediagroup.com/campaign/view?id=50649 I have deleted the extra campagin for LW. | |||||||||
| 547 | 07/19/24 | PATRICK YOUNG | Critical | Naviga | Rate Line Addition/Adjustment | Please change price to $4,658. This is the new price for combo PEI media products that was discussed at our sales meeting. | VAC-U-MAX | 12450 | PEI Show Daily | | John Schrei | | Emma Satchell | Resolved | Not an error | Update has been completed. A reminder to please use this form for requests of this nature moving forward: https://app.smartsheet.com/b/form/2c3c2e97fd0c474aa40fc1c10c5036e4 | No | |||||||
| 548 | 07/16/24 | Madysen Fast | Minor | Naviga | SalesForce/Naviga sync | I am not able to access Naviga from Salesforce, and I need to create an opportunity for one of my sales reps. | N/A | | | JENNIFER BRINK | Resolved | Not an error | Process established for the moment with Stephanie Haag creating opportunities in SF per request of the other CSMs. | I asked Madysen and Reed to reach out to Andy for individual licenses. The shared login is what is causing the issue. | ||||||||||
| 549 | 07/16/24 | Tracey Labovitz | Major | BASE/Websites | Base/Website Issue | All of a sudden, SUPPLIER NEWS is missing from all the publications under the SCHEDULING taxonomy. | | | Jen Krepelka | Resolved | Hello Tracey, Supplier News has been moved to a label. You need to select what the piece is about in Scheduling Taxonomy and then tag with the Supplier News label. | |||||||||||||
| 550 | 07/12/24 | WENDY SAWTELL | Major | Naviga | Other | When I create an insertion order, the campaign description says Sullair 2023-2024 Sullair instead of the actual campaign name. I don't want to send it like this because it will cause confusion. See attached. Thanks. | Hitachi Global Air | 10711 | | | Emma Satchell | Resolved | Not an error | Yes | ||||||||||
| 551 | 07/12/24 | WENDY SAWTELL | Major | Naviga | Rate Line Addition/Adjustment | Tried adding three full page ads for PFW for 2024 and got the attached error message. Hitachi is also a member company, so I'll need prices reduced 10% for the PFW items. Putting in a request to get the other items reduced now. I need to get this to their agency today please. Thanks. | Hitachi Global Air | 10711 | | | Emma Satchell | Resolved | System Configuration Error | Added Oct, Dec, and Feb 2025 to campaign. | Yes | |||||||||
| 552 | 07/10/24 | Christine Smallwood | Critical | Naviga | Other | Just noticing this issue in Naviga : date discrepancies for PW LinkedIn (regular) vs. PW LinkedIn (premium). Please see the attached image. | PW LinkedIn Dates in Naviga (both Premium and Regular) | n/a | n/a | | | Emma Satchell | Resolved | Not an error | Hello Christine, thank you for your request. We are not seeing this error when pulling reporting in Naviga. When you look up products in the date-based position availability report, you need to select the product in the dropdown and then click "Get Data". The report will not update if you only change the product selection in the drop down and do not click "Get Data". Please let me know if you have any other questions. | Yes | ||||||||
| 553 | 07/03/24 | Christy Flores | Minor | Other | Reporting Issue | Regarding the monthly reporting files I receive from StackAdapt, there was a discrepancy in the number of rows this month. The Last Month report contained 1054 rows, yet the Lifetime report only contained 464 rows. Therefore, over half of the lifetime reporting metrics are missing from the report. Is this something in how it was set up in StackAdapt? Can this be adjusted and resolved for future reports I receive? | | | JENNIFER BRINK | Resolved | Question | The two reports that should be used are "PAN - YTD reports - Creative breakdown" and "PAN reporting - Last Month". It appears Christy is referencing "Total Stats export - All Time". Sent a note with the correct reports, waiting on Christy's confirmation | ||||||||||||
| 554 | 07/08/24 | Joseph Derr | Minor | BASE/Websites | Base/Website Issue | Please update the floating house ad at the top of packworld.com to say PMMI ProSource instead of just ProSource (see attachment). Not urgent. Entered this as Jen in Requestor's Name because my name wasn't available in the dropdown as an option and it wouldn't let me go forward.Thanks! Joseph Derr | | | JENNIFER BRINK | Resolved | Hi Joe! This has been updated on PW, PFW and HCP's sites. | |||||||||||||
| 555 | 06/28/24 | Emma Satchell | Medium | Naviga | Other | n/a | Request from Christine: The DS Smith Naviga 11389 has been closed "lost" but the quotes still remain visible in the system. Is that something that can be tweaked, i.e., when a sales rep marks a quote as "closed lost" those quoted slots are no longer visible? Or do we need to delete each item on the quote? It is nice to be able to go back and see what was quoted sometimes...if the client revives interest. Or, could be that when you're looking at a quoted proposal, if you see it as closed/lost, you'll be aware....? | n/a | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Note in the comments explaining the correct way to handle closed lost campaigns. | ||||||||||
| 556 | 07/02/24 | Bea Greany | Medium | Product Hub | Hub update | HCP eblast page, https://hub.pmmimediagroup.com/eblasts/?brand=7-d8a49ef289-v8f80k OEM eblast page, https://hub.pmmimediagroup.com/eblasts/?brand=7-f890d4e5f4-g3qt0d Right rail 'Samples' and 'QUICK LINKS' include the 'Multi-Videos' sample and 'Multi-Video/Product' quick link however, the multi-video eblast product is only available for PFW and PW brands. | | | AMBER MILLER | Resolved | Not an error | |||||||||||||
| 557 | 07/03/24 | Claudia Smith | Medium | BASE/Websites | Base/Website Issue | It seems our web sites aren't listing our upcoming webinars in chronological order. They are listing them with the most recent entered in the top position. Can you switch these so they are listed chronologically by date? | | | Emma Satchell | Resolved | Feature Request | This update has been completed. | https://trello.com/c/TJwIN9Ov | No | Currently waiting on trello ticket | |||||||||
| 558 | 07/03/24 | PATRICK YOUNG | Minor | Other | Other | Please zero out the Ross PFW print placement in August. The placement is for a make good from a reproduction error in PFW. JS has not approved but asking for the price change in Naviga. | See above | Charles Ross | 12408 | PFW Print August Issu e | | John Schrei | | Emma Satchell | Resolved | Not an error | Hello Patrick, this request should be placed to the Custom Product/Price Request form. I've submitted your request to that form and it will be handled shortly. Here is a link to the form for future use: https://app.smartsheet.com/sheets/Pp8mqMH9VwP8W3vf3cWvjjg96p85G53PW25Gj4C1?view=grid | |||||||
| 559 | 07/03/24 | Bea Greany | Minor | Naviga | Other | EXAMPLES Sonoco: https://pmg.navigahub.com/ew/pmg/ad/pw/edit_campaign_line?ID=102512&l=84263.1&c=12214 MRP Solutions: https://pmg.navigahub.com/ew/pmg/ad/pw/edit_campaign_line?ID=102399&l=84567.1&c=11508 | PW Sustainable Packaging Newsletter product 'Campaign Line Edit' – error message received, "(612): The workflow for "PWSPNL" has not been defined" Cannot edit campaign line to change status, attach materials, enter production notes, etc. | N/A | N/A | N/A | | | Emma Satchell | Resolved | System Configuration Error | Workflow should now be assigned, please test and resubmit if you encounter an error. | ||||||||
| 560 | 07/03/24 | Bea Greany | Minor | Other | Feature Request | Please update the 'Requestor's Name' drop-down list for this Smartsheet form to remove names of individuals no longer working for PMG and outdated contact info, including • Dasha Maidanyk • Hannah Cater (temp-cater) – outdated contact info for Hannah. There are several names that can be removed which will shorten the list and make it easier for individuals to find their names. | | | Emma Satchell | Resolved | Not an error | |||||||||||||
| 561 | 06/25/24 | Christy Flores | Minor | Other | Other | I created an opportunity in Salesforce for TNA North America, Inc.'s Free CM+P focus Newsletter. Salesforce shows Lee Ashcroft as the sales rep. However, when I created the opportunity, titled 'TNA North America, Inc. Free CM+P 2024 Newsletter' Lee Ashcroft's name doesn't appear as an option under the PMG Sales Rep dropdown. | I can't add his name. Any assistance is appreciated. Also, everything was okay with Naviga when I created the campaign. So, it just seems to be a Salesforce issue. I've attached images for reference. | Salesforce: TNA North America, Inc. | | | JENNIFER BRINK | Resolved | Lee has been let go, which is why he is no longer an option in the system | Sent in a ticket to the SF team. | ||||||||||
| 562 | 06/24/24 | Bea Greany | Medium | Leadworks | Leadworks Issue | Riley manually created LeadWorks campaigns for ExxonMobil's 6/25/2024 HCP Supplied HTML eblast and the 6/27/2024 PW supplied HTML eblast because Riley did not know that Naviga was automatically creating LeadWorks campaigns for supplied HTML eblasts. Riley is now aware of this update. However, the Naviga-created campaigns and Riley's campaigns need to be merged so there is only 1 LeadWorks campaign for each eblast. 6/25 HCP Supplied: LeadWorks campaign #51320 (created by Naviga) is empty. All ad content is in campaign #51238 except Naviga Line Item ID 83254 is missing. (Naviga campaign ID 12077). 6/27 PW Supplied: LeadWorks campaign #51327 (created by Naviga) is empty. All ad content is in campaign #51297 except Naviga Line Item ID 83255 is missing (Naviga campaign ID 12134). Labeling urgency as Medium because I don't want duplicate campaigns appearing on the advertiser's dashboard. | ExxonMobil | multiple | multiple | | | JENNIFER BRINK | Resolved | Not an error | ||||||||||
| 563 | 06/20/24 | Emma Satchell | Medium | Other | Other | n/a | Regarding the gated e-blast, I need a sample for the Hub. Could you please create a form based on the image attached with content from the cartoning e-book once the form is filled out? This will just be for advertiser purposes. | n/a | | | JENNIFER BRINK | Resolved | Hi Emma, Here is the link to the sample form: https://pmmimediagroup.wufoo.com/forms/r1mkp1uq0egtzck/ | |||||||||||
| 564 | 06/18/24 | Bea Greany | Medium | Leadworks | Leadworks Issue | There are 2 LeadWorks campaigns for the same mailing. Please merge so there's only one campaign. 51311 shows in the upcoming Issues Dashboard but the campaign is empty. https://cloud.pmmimediagroup.com/campaign/view?id=51311 51238 was created by Riley Phoenix and is being used for the eblast. https://cloud.pmmimediagroup.com/campaign/view/id/51238 Other: Naviga campaign 12077, line ID 83254 https://pmg.navigahub.com/ew/pmg/ad/campaign_details?ID=12077 | ExxonMobil | 51311 AND 51238 | | | JENNIFER BRINK | Resolved | ||||||||||||
| 565 | 06/19/24 | Mikayala Delson | Minor | BASE/Websites | Other | Leo would like to know how many email addresses we have in the packaging or product/marketing professionals in the hardware/tools or Pet Supply industries for email countsN/. | N/A | N/A | | | Emma Satchell | Resolved | Not an error | How many email addresses do we have of packaging or product/marketing professionals in the hardware/tools or pet supply industries (in general)? 3,486 How many email addresses do we have of packaging or product/marketing professionals in the hardware/tools or pet supply industries who would receive (are opted-into) a PW eblast? 611 | ||||||||||
| 566 | 06/19/24 | LEO GUENTHER | Medium | Naviga | Billing Issues | My Billing Contact will not pull through on the order. Rebecca Rivard | Total ETO | 119688 | | | Emma Satchell | Resolved | System Bug | Rebecca has now pulled through as the billing contact in Naviga, but is showing up multiple times. This is a known bug, which Jenn is fixing with the salesforce team. | Yes | |||||||||
| 567 | 06/19/24 | Joseph Derr (jderr@pmmi.org) | Minor | BASE/Websites | Base/Website Issue | Hello, I tried to make an update to https://manage.pmmimediagroup.com/content/edit/article/22910249 but it says Expired where Published or Draft usually appears. I tried to change the date to today's date and it still says expired. Is this a technical problem with the web page or a Joe Derr training problem? | | | Emma Satchell | Resolved | Not an error | Hello Joe, this has been published! There was a date assigned to the "expired" field right below the "published" date. By removing the "expired" field date, I was able to publish. Hope you have a great rest of your day! | Yes | |||||||||||
| 568 | 06/18/24 | Mikayala Delson | Medium | Leadworks | Template Issue | This PW - Multipacking/Case Packing E-Book 2024 is not appearing in Leadworks. Campaign 11194 Line 82426 | | | Emma Satchell | Resolved | Not an error | Hello Mikayla! Lauren Staley will reach out when it is time to create the E-book in leadworks. Just like with playbooks, you'll create your child campaigns under the primary leadworks campaign (which Lauren Staley creates). Please let me know if you have any questions! | No | |||||||||||
| 569 | 06/17/24 | WENDY SAWTELL | Major | Naviga | Other | Can't add OEM Insider enhanced without an ad in the fall...I get the attached error message (says must set a valid issue date). | Encoder | 11392 | | | Emma Satchell | Resolved | Yes | |||||||||||
| 570 | 06/14/24 | LEO GUENTHER | Medium | Leadworks | Other | Just want Scout Added to Leadworks. Garvey Corp | Garvey would like to be added to Scout. They do not have an ad spend via Garvey but are running ads under the Dorner Program. Contact is Lindsey Muchka - lindsey.muchka@dorner.com. She has approved the becon for Garvey via email. | Garvey | | | Emma Satchell | Resolved | Not an error | Hello Leo! Please contact your CSM regarding setting up Scout for your advertiser. They will be able to handle this for you and will let us know if they encounter any errors/issues. | Yes | |||||||||
| 571 | 06/13/24 | WENDY SAWTELL | Medium | MDT | Other | I'm unable to add PW LinkedIn Premium to a MDT plan...no checkbox. See attached screenshot below. Thanks. | Proven Partners | | | Dominique Carmona | Resolved | Not an error | https://pmmimediagroup.atlassian.net/browse/LW-1573 | |||||||||||
| 572 | 06/11/24 | Emma Satchell | Minor | Naviga | Other | n/a | Is there a way for Tracey to be notified every time an E-book hits confirmed in Naviga? | n/a | n/a | n/a | | | Dominique Carmona | Resolved | Not an error | |||||||||
| 573 | 05/16/24 | Mikayala Delson | Minor | Leadworks | Help with a view | Under the Newsletter Campaign History tab, when entering the selections: focus under the name column, and 5/1/24 as the send date, only 3 advertisers appear in Liz's view while Courtney's view shows 6. Is there a reason for this or is this a Leadworks issue? See screenshots attached for both of their views. | | | JENNIFER BRINK | Resolved | System Configuration Error | This has been fixed. Liz should be able to see all advertisers in an issue now. | ||||||||||||
| 574 | 06/11/24 | Casey Flanagan | Minor | BASE/Websites | Base/Website Issue | Hello, I finished setting up this article in Base before lunch and had no problem setting the schedules then, but now the schedules are gone and I'm seeing this error: GraphQL error: Cannot return null for non-nullable field WebsiteSchedule.startDate. GraphQL error: Cannot return null for non-nullable field WebsiteSchedule.section. Retry? I restarted chrome and also tried using Safari, but I still see the error on both. The "Retry" link doesn't seem to do anything. Here's the Base Link: https://manage.pmmimediagroup.com/content/edit/article/22912241 Any tips to get past this? Thank you! | | | Dominique Carmona | Resolved | System Configuration Error | https://trello.com/c/hrIuo6HR | ||||||||||||
| 575 | 06/07/24 | Stephanie Haag | Minor | Leadworks | Leadworks Issue | Client moved Webinar from 5/28 until October but it is showing in Leadworks. It says there are a 23 leads in it but when you click in you get a 500 error. Not sure if that live needs to be deleted or if they did get a few people who registered before it moved? https://cloud.pmmimediagroup.com/leads/view?cid=50719&type=2 https://cloud.pmmimediagroup.com/advertiser/view?id=6243 | Revalize Software | | | JENNIFER BRINK | Resolved | Not an error | Stephanie and Claudia will move campaigns to the new date. | This is from a webinar that was moved to October. I have emailed Claudia asking her if we are keeping these leads or starting fresh. Will let Stephanie and Claudia work it out before closing the ticket - Jenn. | ||||||||||
| 576 | 06/05/24 | Bea Greany | Major | Leadworks | Leadworks Issue | 'Submit materials' eblast template preview is fine. Upcoming Issues dashboard: 'View Full Mailing' landing page is 'TypeError'. Screenshot attached. app\components\MailingHtmlService::getMailingHtml(): Argument #1 ($campaignTemplate) must be of type app\models\CampaignTemplate, null given, called in /var/www/html/leadworks/protected/basic/controllers/CampaignController.php on line 695 | Hexagon | PW Industry Event | | | JENNIFER BRINK | Resolved | Not an error | We aren't able to reproduce the issue, seems like a glitch in the matrix :) | ||||||||||
| 577 | 06/06/24 | Mikayala Delson | Medium | Naviga | Rate Line Addition/Adjustment | I'd like to zero out this line item 84273. Their last month's LinkedIn post (line 77483) needed to be rescheduled but it already got billed to them for May. I added a new line item (84273) which is the rescheduled date. | Plexpack Corp. | 10541 | 84273.0 | | | JENNIFER BRINK | Resolved | Billing | Done! | |||||||||
| 578 | 06/06/24 | Mikayala Delson | Major | Naviga | Rate Line Addition/Adjustment | Leo tried to create an order for Optima's Full Page Show Daily but the completion rate did not show 100%. When I tried to create an order on my end, I got stuck at the Sales Rep Assignment screen and it did not let me press continue. | OPTIMA Machinery Corporation | 101635 | | | JENNIFER BRINK | Resolved | System Bug | Was not able to replicate the issue. I was able to create the campaign without issue. here is the naviga campaign https://pmg.navigahub.com/ew/pmg/ad/campaign_details?ID=12330 | ||||||||||
| 579 | 06/03/24 | Stephanie Haag | Minor | Leadworks | Leadworks Issue | Anastasia noticed there are 2 LW campaigns for 6/25 Exxon, should one be deleted? empty - https://cloud.pmmimediagroup.com/campaign/view/id/50624 with materials - https://cloud.pmmimediagroup.com/campaign/view/id/51238 | Exxon | | | JENNIFER BRINK | Resolved | Not an error | sent a note to Stephanie asking which campaign should be kept. | |||||||||||
| 580 | 04/11/24 | Courtney Nichols | Leadworks | Leadworks Issue | - | Good morning, access to the EBA video metrics page isn't working: https://cloud.pmmimediagroup.com/_/audience-network/eba?aid=6148 // Clicking the link leads to a page of code. See attached. Same error when trying to access the page through several advertisers. | All | - | - | | | JENNIFER BRINK | Resolved | System Bug | We have fixed the ability to see the reports. However we are continuing to adjust the metrics for these campaigns. | https://pmmimediagroup.atlassian.net/browse/LW-1530 | In progress | |||||||
| 581 | 05/31/24 | Bea Greany | Minor | Product Hub | Hub update | Please update audience distribution figures for Mundo EXPO PACK editorial newsletter, Destacado en EXPO PACK newsletter, and Cierre de EXPO PACK newsletter. All should be 58,000. Refer to attached screenshot | | | AMBER MILLER | Resolved | ||||||||||||||
| 582 | 05/31/24 | Lara Krieger | Minor | Product Hub | Other | Pls update: https://hub.pmmimediagroup.com/pack-expo-show-daily/?brand=7-c0d3cba9d9-lvrgml&tab=specs | Update Show Daily | | | AMBER MILLER | Resolved | |||||||||||||
| 583 | 05/31/24 | Mikayala Delson | Medium | BASE/Websites | Other | Leo and Spee-Dee are requesting to have Spee-Dee's videos listed at the bottom of this page. This article talks about Spee-Dee but their videos are not listed under the videos from the advertiser. See screenshot for reference | Spee-Dee Packaging Machinery | Article: https://www.packworld.com/rigid/containers-closures/article/22909919/breakthrough-in-recyclable-coffee-packaging | | | JENNIFER BRINK | Resolved | User Error - CST | The YouTube channel ID was entered incorrectly. I updated it to with the correct ID and the videos are flowing as they should. | ||||||||||
| 584 | 05/30/24 | Christy Flores | Minor | Naviga | Other | I'm creating a CPA member Services Focus campaign. In Salesforce there's no assigned rep therefore this should show in Naviga as 'House Rep'. Normally, I'm able to choose the rep when I click on 'Product Group'. However this time the window to choose a rep didn't pop up. Jake Brock was automatically assigned. How can I change this to reflect 'House Rep'? | Sales Rep should be 'House Rep' according to Salesforce. | Maverick Packaging | 12314 | 84134.0 | | | JENNIFER BRINK | Resolved | User Error - General | I updated the rep to the house rep and let christy know how to handle this in the future. | ||||||||
| 585 | 05/28/24 | Lara Krieger | Minor | BASE/Websites | Base/Website Issue | Pls remove Automation World from the list of magazines and all its content. Thx. | | | Dominique Carmona | Resolved | Not an error | https://trello.com/c/BPPs1hJg | ||||||||||||
| 586 | 05/29/24 | Brian Gronowski | Medium | Naviga | Other | m | Product Contact, Cynthia Boyd is not pushing through Trying to close out order | 12309 | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | The contact was added today. When needing to use a contact the same day they are added to SF, please make sure to Force Sync the contact. They are now synced with Naviga. | ||||||||||
| 587 | 05/17/24 | MaryAnn Coyle | Minor | Leadworks | Other | Can you get these two companies merged in Leadworks? https://cloud.pmmimediagroup.com/advertiser/view/id/1257 MASTER: https://cloud.pmmimediagroup.com/advertiser/view/id/605 | Merge companies in Leadworks | | | JENNIFER BRINK | Resolved | Not an error | These have been merged :) | |||||||||||
| 588 | 05/28/24 | Riley Phoenix | Minor | Leadworks | Reporting Issue | I don't think LW is correctly collecting Facebook data when it comes to likes and shares, unless there are things (additional likes) I'm not able to see. https://cloud.pmmimediagroup.com/campaign/view?id=48966 This Nercon says it had 40 likes & shares, but it has 30 likes and 3 shares when looking at the actual ads. Could the extra just be private or is there something else going on with the metrics? | | | JENNIFER BRINK | Resolved | Question | Not an error. The likes/shares is pulled from the "Post Reaction" column in Facebook. 40 is the count in the Facebook column for this post. | ||||||||||||
| 589 | 05/27/24 | Maria Druziuk | Critical | Omeda | Omeda Issue | I could not update my Omeda password, so I couldn't enter Omeda. I tried multiple times, but it didn't work. | | | Emma Satchell | Resolved | Not an error | Hello Maria, every few months Omeda requires you to create a new password to the site. The reason it was not accepting your old password is because it required a new one. Please try entering a new password if this happens again and you see the screen that says "Your Password has expired" | ||||||||||||
| 590 | 05/23/24 | Bea Greany | Medium | Naviga | Need to move the date | Please change the Mundo Flexi banner campaign End Date to 5/24/2024 rather than the scheduled end date of 7/12/2024. I will ask Anastasia to end the campaign in GAM. We need to end the campaign since the structure of PACKEvolution Latinoamérica has changed to virtual event rather than in-person event. | PMMI Media Group | 11756 | 80638.0 | | | Emma Satchell | Resolved | |||||||||||
| 591 | 05/23/24 | LEO GUENTHER | Minor | Naviga | Notification Issue | Can you add to Feeding and Inserting? | AT Information | 1297 | | | Emma Satchell | Resolved | Billing | Added to campaign. Confirmed with Dominique they may have until 5/31 to turn in materials. | Yes | |||||||||
| 592 | 05/21/24 | Mikayala Delson | Medium | Naviga | Rate Line Addition/Adjustment | I would like to zero out this line item. This is a makegood send due to low performance. Liz said it was approved internally. | Fortress Technology Inc. | 11425 | 83912.0 | | | Emma Satchell | Resolved | Billing | ||||||||||
| 593 | 05/21/24 | Mikayala Delson | Medium | Leadworks | Reporting Issue | Hello, Leo is concerned about this recent MUNDO LinkedIn for Heat and Control: https://cloud.pmmimediagroup.com/_/audience-network/campaign-details?cid=50140 The clicks and impressions from their recent campaign (60 clicks, 8001 impressions) are drastically smaller than their MUNDO LinkedIn from 2022 (858 clicks and 858 impressions): https://cloud.pmmimediagroup.com/_/audience-network/add-data?cid=38995&adsInsightsObjectId= I don't think the metrics are accurate for the 2022 campaign but I cannot locate it in LinkedIn. These were both MUNDO audiences so shouldn't the results be similar? | | | Emma Satchell | Resolved | System Bug | You were correct, the older campaign was not correct. I've updated the campaign based on the original 2022 run. Please let me know if you have any questions! | ||||||||||||
| 594 | 05/21/24 | Tracey Labovitz | Major | BASE/Websites | Base/Website Issue | Hi, guys. A client submitted a QR code for a press release to post on Base, but now they want an image with a Play button that I am supposed to link to a url. But I can't figure out how to link an image to a url in Base. Can you please help? Thank you. It's not Critical (or probably even major), but the story is on hold until I fix this. Thanks. Base ID: 22910471 | | | Emma Satchell | Resolved | Not an error | No | ||||||||||||
| 595 | 05/21/24 | Mikayala Delson | Medium | Leadworks | Leadworks Issue | Metrics are pushed in this LW campaign when i entered them under Add/Update PAN Data for Campaign data but they are not synching on the audience network dash page: https://cloud.pmmimediagroup.com/_/audience-network/campaign-details?cid=50302 The impressions delivered are not reflective of the metrics I inputted. | NCC Automation | LW 50302 | https://cloud.pmmimediagroup.com/_/audience-network/campaign-details?cid=50302 | | | Emma Satchell | Resolved | Not an error | Not sure if LW needed a minute or what happened, but I clicked "save" on the update metrics page and now the page is reflecting the correct impression count. Again, not sure what fixed it (as I'm sure you clicked save), but the dashboard should now be correct! | Yes | ||||||||
| 596 | 05/20/24 | Fil Riello | Minor | Other | Feature Request | Hi Emma, this is the formal note to make the secondary fields for our Design Request Form optional rather than mandatory. No rush at all on this, there is no due date. Thanks, Fil. | | | Emma Satchell | Resolved | Not an error | Updated! | ||||||||||||
| 597 | 05/14/24 | WENDY SAWTELL | Medium | MDT | Other | Not sure if this is a Naviga or MDT issue, but noticed the account based linkedIn campaigns in MDT still say the broad categories instead of the new, simplified categories (maybe they haven't been updated in Naviga??). Also, I'm not seeing the two new Robotic e-books in MDT...just says robotic eBook, but I would think we'd have a line item for each one. Feel free to reach out with questions. Thanks. | NA | | | Dominique Carmona | Resolved | Not an error | ||||||||||||
| 598 | 05/16/24 | Reed Simonsis | Minor | Naviga | Missing a date/Need a date | please move/create a new line for the 7/17 packaging focus. The client is paying per invoice from 2/21, therefore we may need to create a new line an 0 out. Slack me with questions. They 2/21 packaging focus did not run but are choosing to pay per Janet. | newlight technologies | 11454 | 77482.0 | | | Dominique Carmona | Resolved | Moving Date | ||||||||||
| 599 | 05/14/24 | Reed Simonsis | Minor | Naviga | Rate Line Addition/Adjustment | Please zero out this line item. Epac paid their previous order in full and did not run any content. Per Janet, we should zero out the line item as a credit from last years invoice. | EPac | 12189 | 83452.0 | | | Dominique Carmona | Resolved | Billing | ||||||||||
| 600 | 05/08/24 | Yvonne Smyer | Minor | Naviga | Base/Website Issue | Unable to pull up campaigns 79843 | | | JENNIFER BRINK | Resolved | Not an error | Hoping the view we used earlier will solve this issue too | ||||||||||||
| 601 | 05/07/24 | Lara Krieger | Minor | Naviga | Other | Page outdated | https://hub.pmmimediagroup.com/oem-insider/?brand=7-f890d4e5f4-g3qt0d&tab=specs This shows 2023 data. Sales Close is July 19th. The materials close should be July 26th. | None | | | AMBER MILLER | Resolved | Product Update/Close Date Change | |||||||||||
| 602 | 05/13/24 | Stephanie Haag | Critical | Leadworks | Leadworks Issue | The first ad is not showing even with information added. I have removed the materials and added different ones and then re-added the correct and it is still not showing. https://cloud.pmmimediagroup.com/_/campaigns/49957/ads-edit | Westrock | May 24th Weekly newsletter | | | JENNIFER BRINK | Resolved | System Configuration Error | Fil fixed the issue in the code | Reviewing with Hannah and Fil - Jenn | |||||||||
| 603 | 05/09/24 | WENDY SAWTELL | Major | Naviga | Other | Naviga and MDT should have the same prices, but the HCP Focus ads show up @ $1,215, but in Naviga they show up as $1,260. Per Hub, iyt should be $1,215, so please adjust in Naviga. https://hub.pmmimediagroup.com/2024-healthcare-packaging-newsletters/?brand=7-d8a49ef289-v8f80k | Anritsu | | | JENNIFER BRINK | Resolved | User Error - General | Wendy was grabbing the 2025 rateline because 2024 is set to package only. The HCP Focus NL is a package for 2024. | |||||||||||
| 604 | 05/08/24 | Yvonne Smyer | Critical | Naviga | Base/Website Issue | I'm unable to access the following campaigns: Advertiser = Fortress Technology Inc. Brand = Fortress Technology Inc. Product = PE - PAN for EXPO PACK Mexico - Facebook (2 weeks prior) Campaign = 11426 Line Id = 79064 Note = Mockups required! Advertiser = All Packaging Machinery Corp. Brand = All Packaging Machinery Product = PW - Facebook Campaign = 11317 Line Id = 76179 Note = @yvonne, mockups required! | | | JENNIFER BRINK | Resolved | Not an error | We couldn't reproduce the issue. I showed Yvonne a different view to access the needed ads. Christy also provided direct links. | ||||||||||||
| 605 | 05/08/24 | ELIZABETH TIERNEY | Medium | Naviga | Other | tried to change the status of the campaign from "confirmed" to "canceled" and I no longer have the ability to change a campaign once it's been approved. | tetra pak | 12234 | | | JENNIFER BRINK | Resolved | Not an error | It seems to be cancelled. I can't give reps access to the ability to cancel campaigns based on rules defined by John and Dave. | ||||||||||
| 606 | 05/08/24 | WENDY SAWTELL | Critical | Naviga | Other | I need help with two things. Sold them Leaders in Processing with a full page ad in October, so they will get digital stuff for the remainder of the year. Can you add the digital portion to the plan? Please update LinkedIn targeted campaign to start on 11/22. It is not an option and should not be considered premium because the show is over. New advertiser and ready to approve plan. Thanks. | D&F Equipment | 12254 | | Elizabeth Kachoris | | Emma Satchell | Resolved | Not an error | Yes | Sent an email to Elizabeth, waiting on approval from request #1. Request approved. | ||||||||
| 607 | 05/07/24 | Christine Smallwood | Minor | Naviga | Reporting Issue | Please take a look at the attached and note that the start, end and materials due dates appearing for each placement appear to be incorrect. | | | JENNIFER BRINK | Resolved | Not an error | The dates on the insertion order appear to have adjusted to follow India's date format (DD/MM/YYYY). When I generate the confirmation PDF the dates are correct and the dates on the line items are correct. | ||||||||||||
| 608 | 05/07/24 | Mikayala Delson | Medium | Leadworks | Leadworks Issue | Client would like to know the following: On the homepage that lists names of previous campaigns it shows there were 84 leads produced with this newsletter ads, and when I click to view the performance of the campaign that section shows we have a total of 75 leads (readers who opened our ads), and then there is a chart section (that shows us the performance of each ad) within the portal that does not reflect that number it shows 98. Can you please clarify this for me? | Tourmaline Enterprises | https://cloud.pmmimediagroup.com/campaign/view/id/50664 | | | JENNIFER BRINK | Resolved | Not an error | The difference between the count on the main advertiser page includes "Company Leads". The 77 rows of leads are the leads with data we can share per our privacy policy and in compliance with spam laws. Here is their lead page with that breakdown: https://cloud.pmmimediagroup.com/_/campaign/50664/leads | ||||||||||
| 609 | 05/06/24 | LEO GUENTHER | Major | Naviga | Product Issue | Can not add Sustainability Finder -Plan 12249 See Scrreen Shot | | | JENNIFER BRINK | Resolved | Fixed | |||||||||||||
| 610 | 05/06/24 | Brian Gronowski | Medium | Naviga | Missing a date/Need a date | Running into the same issue as date is not populating for F&I directory. Happened before too | MBW | 12248 | | | JENNIFER BRINK | Resolved | Fixed | |||||||||||
| 611 | 05/02/24 | Mikayala Delson | Leadworks | Leadworks Issue | I accidentally deleted this campaign in LW, are we able to retrieve it? https://cloud.pmmimediagroup.com/campaign/view?id=49046 | Hormann High Performance Doors | 11430 | 82016.0 | | | JENNIFER BRINK | Resolved | Mikayla created a new campaign | |||||||||||
| 612 | 05/06/24 | Mikayala Delson | Medium | Naviga | Rate Line Addition/Adjustment | I'm trying to locate Domino's 4/19 Account Based Buyer Intent LinkedIn to reschedule it but its not appearing in the line items of this order. It is in the signed proposal attached to this order. https://pmg.navigahub.com/EW/PMG/localstorage/ad/campaigns/attachments/10760/10760_signed.pdf | Domino Amjet, Inc. | 10670 https://pmg.navigahub.com/EW/PMG/ad/campaign_details?ID=10760 | | | JENNIFER BRINK | Resolved | User Error - General | Added the new line! Please let me know if you need it adjusted. | ||||||||||
| 613 | 05/03/24 | Mikayala Delson | Minor | Product Hub | Other | Can we have the Hub Specs updated? It does not specify the following number of ad creatives like all of the other brand's Facebook specs: Please provide a minimum of 3 full sets of creative. We can accept up to 5 sets. Hub: https://hub.pmmimediagroup.com/mundo-facebook/?brand=7-d08e838d83-11ppt4&tab=specs | Mundo Facebook | | | AMBER MILLER | Resolved | |||||||||||||
| 614 | 05/02/24 | Christine Smallwood | Minor | Naviga | Other | Adding three categories to the materials form and the 2nd, Capsules & Tablets/Soft Gelatin, is not sticking. Please see image attached. Please get all three categories entered and saved: 1) Blister/Clamshells/Skin Packaging, 2) Capsules & Tablets/Soft Gelatin Equipment, 3) Life Sciences | Aylward | 12242 | Game Plan category selections | | | JENNIFER BRINK | Resolved | System Configuration Error | This should be fixed. I adjusted the text on the form. | |||||||||
| 615 | 05/02/24 | Mikayala Delson | Leadworks | Leadworks Issue | This Supplied eblast is not appearing in Leadworks under upcoming campaigns. Can this be created? | https://pmg.navigahub.com/ew/pmg/ad/pw/edit_campaign_line?ID=119284&l=83612.1&c=12229 | The Branford Group | 12229 | 83612.1 | | | JENNIFER BRINK | Resolved | Not an error | CSMs make the Supplied campaigns. | |||||||||
| 616 | 05/02/24 | WENDY SAWTELL | Critical | Naviga | Other | Yikes...this seems to be a new issue I haven't seen in a while. A few prices are incorrect in Naviga, even though they are accurate in MDT (on Hub). PW eBlast should be $4,680 (member price) and shows up as $4,815. Show Daily Tabloid should be $7,785 (member price) and shows up as $7,920. Can someone fix the issue and pricing? Thanks. | Anritsu | 11453 | | | JENNIFER BRINK | Resolved | Won't Do | Wendy realized her mistake and told us we can ignore this ticket | ||||||||||
| 617 | 04/30/24 | Brian Gronowski | Major | Naviga | Custom Product Request | s | Need to add MIA profile to plan | Foss | 12239 | | | JENNIFER BRINK | Resolved | Not an error | ||||||||||
| 618 | 03/20/24 | Bea Greany | Leadworks | Other | no error | Hannah Krause needs access to the backend of eBuilder so she can make template updates. | n/a | n/a | n/a | | | JENNIFER BRINK | Resolved | Not an error | Sent Hannah a request to train! | Training needed | ||||||||
| 619 | 04/30/24 | ELIZABETH TIERNEY | Critical | Naviga | Missing a date/Need a date | want to add the 5/8 enfoque for PDC but materials close has happened...they want to pick up materals we used in the past... | pdc | 12237 | enfoque newsletter | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Done | |||||||||
| 620 | 04/30/24 | WENDY SAWTELL | Critical | Naviga | Other | Please add 5/7 mailing for PW daily newsletter. I'm waiting to get the ok from Madysen (kelly ok'd), but want to get this in the hopper because after it is added I need to submit a ticket for member rate change and they are ready to sign. If Madysen says it is not doable, I will delete and not send IO until I hear from her. Thanks. | Brawn Mixer | 12225 | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Added. | ||||||||||
| 621 | 04/30/24 | Mikayala Delson | Leadworks | Template Issue | I tried to change this eblast from a product update to a video spotlight in ebuilder, so i saved the client materials that were submitted and re-uploaded them to the video spotlight template. when i uploaded the images, they show black around the white spaces. see screenshot and original image files. | LW proof: https://cloud.pmmimediagroup.com/_/campaigns/49069/render-email?showDefaultAds=false | ProSys Fill LLC. | https://cloud.pmmimediagroup.com/campaign/view?id=49069 | | | JENNIFER BRINK | Resolved | ||||||||||||
| 622 | 04/26/24 | Jake Brock | Medium | Naviga | Rate Line Addition/Adjustment | Unique situation with the Hexagon order. We originally booked them for a CPG Next Roundtable, after the brand discontinued we converted this to a PW supplier webinar. This means we charged them $2,300 more than they should have and John told me we can apply that difference on future media with the client this year. They decided to use it on a spotlight on PACK EXPO enewsletter which is about the same price as their surplus. This means we would need to add a line item for the newsletter ad to their order at $0. Can we add the 10/22 PW spotlight on PACK EXPO date to this order at $0 rate? Let me know if easier for me to create new campaign but I figured it all being on same order would be cleaner. I am attaching both John and client approval to this request. Thanks! | Hexagon | 11760 | n/a | | John Schrei | | Emma Satchell | Resolved | Billing | Campaign updated - please double check to make sure it's been updated per your request | ||||||||
| 623 | 04/26/24 | ELIZABETH TIERNEY | Major | Naviga | Rate Line Addition/Adjustment | can't add a full page in show daily to the media plan. see attached error. | toss | 12227 | show daily | | | Emma Satchell | Resolved | System Configuration Error | Fixed & updated, so error should not occur again. Added product to campaign. | |||||||||
| 624 | 04/26/24 | ELIZABETH TIERNEY | Minor | Naviga | Rate Line Addition/Adjustment | can't add a full page in show daily to the media plan. see attached error. | toss | 12227 | show daily | | | Emma Satchell | Resolved | System Configuration Error | Fixed & updated, so error should not occur again. Added product to campaign. | |||||||||
| 625 | 04/25/24 | Brian Gronowski | Medium | Naviga | Missing a date/Need a date | a | Trying to book a F&I program but it is not defaulting to issue date?? | CMC | 12224 | | | Emma Satchell | Resolved | System Configuration Error | Updated! Thank you for catching this, Brian. | Yes | ||||||||
| 626 | 04/25/24 | Stephanie Haag | Major | Leadworks | Leadworks Issue | the dates aren't showing up for the OEM LinkedIn. It is filled in everywhere it should be but still not pulling through. https://cloud.pmmimediagroup.com/_/audience-network?aid=527 Set to Major because Christine is meeting with the client tomorrow, Friday, Morning | Ryson | | | JENNIFER BRINK | Resolved | https://pmmimediagroup.atlassian.net/browse/LW-1549 | New campaign created. the wrong one was used when creating the campaign. The dev team needs to delete the old campaign. | |||||||||||
| 627 | 04/25/24 | Riley Phoenix | Critical | Leadworks | Leadworks Issue | LW links going to 504 Gateway time-out | All | | | JENNIFER BRINK | Resolved | System Bug | Yevgeny fixed the issue! | |||||||||||
| 628 | 04/24/24 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | I'd lke to move this 4/19 Linkedin to 5/17 but I am unable to delete the 4/19. | Domino Amjet, Inc. | 10760 | 83279.1 | | | Dominique Carmona | Resolved | Moving Date | |||||||||||
| 629 | 04/24/24 | Jake Brock | Medium | Naviga | Rate Line Addition/Adjustment | Created order and added all line items but need the first time advertiser discount of 10% applied to each product. Each newsletter should be $1710 and the banner ads should be about $837. Thanks! | Hiwin | 12217 | all lines | | | Dominique Carmona | Resolved | Billing | ||||||||||
| 630 | 04/24/24 | Mikayala Delson | Leadworks | Leadworks Issue | Brian is asking why there is only 1 Ad column on the Leads reporting page when there are 4 ads for this Eblast. Are all of the leads defaulted under Ad 1? Or do the other ads not have any leads? | LW: https://cloud.pmmimediagroup.com/leads/view?cid=49776&type=1 | Ensight Solutions: Likwifier, Bematek & Automation Divisions | | | JENNIFER BRINK | Resolved | UI Clarity | The fields were there, the field order was not saved. Updated the field order and the ads are now displaying. | |||||||||||
| 631 | 04/22/24 | WENDY SAWTELL | BASE/Websites | Base/Website Issue | n/a | It appears data cards on the bottom of leaders' pages are being cut off by the site footer. This is for all brands. Could this please be updated? When fixed, could you please let Wendy and Emma know? Attached to request is copy of email from client. | n/a | n/a | n/a | | | Dominique Carmona | Resolved | UI Clarity | https://trello.com/c/hWGLOlmx | Trello ticket filed - Due date 4/26/24 | ||||||||
| 632 | 04/23/24 | Yvonne Smyer | Other | Base/Website Issue | Campaign vanished - unable to locate it. However, ad shows up in reviewer | https://cloud.pmmimediagroup.com/campaign/view?id=49288 ; https://www.linkedin.com/campaignmanager/accounts/507597438/creatives?campaignGroupIds=%5B675320484%5D&campaignIds=%5B300252744%5D | 11194 | 79282.0 | | | Dominique Carmona | Resolved | User Error - CST | |||||||||||
| 633 | 04/19/24 | WENDY SAWTELL | Minor | MDT | Other | Link for Facebook PAN for PACK EXPO doesn't work in media discovery tool. https://cloud.pmmimediagroup.com/_/media-discovery-quote/review?id=979 Thanks. | Brawn Mixer | | | Dominique Carmona | Resolved | Not an error | ||||||||||||
| 634 | 04/22/24 | Mikayala Delson | Other | Other | I am trying to send an email to this client but I keep getting a "Message Failed to Send" error and it will not allow me to email the client back. See screenshot: | Client's email: Sid Cabrera <sid@tourmalineenterprises.com> | Tourmaline Enterprises | | | Dominique Carmona | Resolved | Not an error | Forwarded issue to Ntiva - awaiting their advisement | |||||||||||
| 635 | 04/22/24 | Reed Simonsis | Minor | Naviga | Other | Scout appears to be set up correctly but not displaying on leadworks. | https://converge.cloud.pmmimediagroup.com/advertiser/1405. Would you be able to take a look and see why they are not showing up. I just asked the client when it was setup but have not heard back. Thanks! | JAX Inc | - | - | | | JENNIFER BRINK | Resolved | User Error - CST | Missing Scout Campaign and URL under the Advertiser profile. | ||||||||
| 636 | 04/22/24 | Mikayala Delson | Other | Template Issue | I sent these LinkedIn mockups for the client to review but the Learn More button is not populating on her screen when she clicks on the mockup links. She needs to see the Learn More button on the ads to get approval from the client. I can see the Learn More button in all of the ads, but for some reason the client cannot. See screenshot of what the client sees. | https://www.linkedin.com/campaignmanager/accounts/507597438/creatives?campaignGroupIds=%5B675320484%5D&campaignIds=%5B300252744%5D | A-B-C Packaging Machine Corp. | LinkedIn Campaign 11194 | 79282.1 | | | Dominique Carmona | Resolved | User Error - Client | ||||||||||
| 637 | 04/22/24 | Brian Gronowski | Minor | Naviga | Rate Line Addition/Adjustment | , | I sold a PFW leaders program that consists of the full digital package (6 product categories, digital profile and data card) along with a full-page print ad n October PFW. Can you adjust my plan for the following: NC full-page ad in October Invoice Leaders in full @ $4005 in April If you divide Leaders up between digital and print in April, that is fine. Client is expecting one invoice for $4005 in April Can you create the production form where I can add the 6 categories Questions, please reach out. You will notice I attached the signed order. | The Austin Company | 12213 | | | Dominique Carmona | Resolved | Not an error | ||||||||||
| 638 | 04/22/24 | Courtney Nichols | Naviga | Rate Line Addition/Adjustment | - | Hello, please change the price on the LinkedIn campaign to $1000 per Dave Newcorn. This is a PMMI favor to a partner company. Email autorization is attached to the campaign. Thank you. | F4SS | 12209 | | | Dominique Carmona | Resolved | Not an error | |||||||||||
| 639 | 04/19/24 | Bea Greany | Leadworks | Leadworks Issue | LeadWorks Upcoming Issues dashboard: I searched for PFW Spotlight on PEI NLs and in addition to the 2 PFW SOPE NLs that should exist, there's a 3rd newsletter with a start date of 11/15/2024 (after PEI). I determined it is supposed to be a PW PACK EXPO Wrap NL. The date and advertisers match the | The Nov 15 PW PACK EXPO Wrap NL is showing in the Upcoming Issues dashboard under "PFW Spotlight on PACK EXPO International NL" and "PW PACK EXPO International Wrap NL" | multiple | multiple | multiple | | | JENNIFER BRINK | Resolved | System Configuration Error | It looks like the template for the QAD Redzone was set to the PFW version of the NL. Since this was the first advertiser booked into the issue, Ebuilder was using the template and name for the issue. I have adjusted QAD to the correct NL and the issue is resolved. The other advertisers were set up correctly. | |||||||||
| 640 | 04/18/24 | Yvonne Smyer | Other | Material Submission Issue | LinkedIn will not allow me to add video/photos to ad | 11534 | 78284.0 | | | JENNIFER BRINK | Resolved | Not an error | This is an issue with the LinkedIn platform. They are working to resolve the issue as quickly as possible | This is known issue in LinkedIn. Their developers and engineers are working on a solution. | ||||||||||
| 641 | 04/18/24 | Yvonne Smyer | Other | Material Submission Issue | LinkedIn allows me to create the campaign and ads - however, it will not allow me to add photos to the ads. | I have been facing this issue since yesterday (4/17? | 11194 | 79282.0 | | | JENNIFER BRINK | Resolved | Not an error | This is an issue with the LinkedIn platform. They are working to resolve the issue as quickly as possible | Double checked settings... everything looks correct. I have asked for the campaign and the images to see if I can load. JB | |||||||||
| 642 | 04/17/24 | Bea Greany | Naviga | Need to move the date | no error. We moved PFW Newsletters from Wednesdays to Thursdays but that results in 2 PFW mailings + 1 PFW PACK EXPO mailing on Oct 17 and zero PFW mailings on Oct 16; therefore I want to move the Oct 17 PFW Spotlight on PACK EXPO NL to Oct 16. | Oct 17 PFW Spotlight on PACK EXPO currently has 4 advertisers | 1. MXD Process 2. Linde 3. Bepex 4. Yoran-Imaging | 1. 80728 2. 81772 3. 81911 4. 83352 | | | Emma Satchell | Resolved | Product Update/Close Date Change | Update completed | ||||||||||
| 643 | 04/17/24 | Lara Krieger | Naviga | Other | We do not have a Tabloid size, those need to be moved to the full page entry pls | Show Daily | | | Emma Satchell | Resolved | ||||||||||||||
| 644 | 04/16/24 | MaryAnn Coyle | Major | Other | Product Issue | PW Native Article Ad not clicking through to article. When I click on ad on pw.com, I am sent to error page. Screenshots and urls in Notes field. | Error Url: https://www.packworld.com/story/asia-pulp-and-paper-co-ltd/supporting-demand-for-plastic-free-packaging-with-apps-foopak-bio-natura/660ec123f2eda2000137456b?pubid=5da7778e65ebb90001f3cd99&utm_campaign=660ec185e9037c000141b070&utm_content=66143066f2eda200013d2fc3&utm_medium=banner&utm_source=NativeX&utm_term=5da778d7d5766a00013c459d NativeX Materials URL: https://pmmi.native-x.parameter1.com/app/-NtHBnqrsKPv2dCB0iLa/campaigns/-Nudcz7m98Op-E_BvJq5/materials | Asia Pulp | | | JENNIFER BRINK | Resolved | System Configuration Error | P1 needed to make a change to allow the story to publish/function as needed. This is now resolved. | https://trello.com/c/J2bmNsiQ/831-nativex-story-giving-404-error | |||||||||
| 645 | 04/16/24 | Lara Krieger | Naviga | SalesForce/Naviga sync | The item "Standard" needs to be renamed "Island" for Show Daily | It is island on the hub and in sma but Naviga lists this item as "Standard" which is confusing to customers and production. | Show Daily | | | JENNIFER BRINK | Resolved | Standard removed. Lines moved to 1/2 page island. | ||||||||||||
| 646 | 04/17/24 | Lara Krieger | Naviga | Other | There is a 1/4 pg square and a 1/4 page option and l see clients booked in both. This needs to be corrected. | We offer a 1/4 pg square for Show Daily, pls remove the 1/4 page and move the clients to the right size in Naviga. | Show Daily | | | Emma Satchell | Resolved | System Configuration Error | 1/4 page line items deleted and replaced with 1/4 pg square on campaigns | |||||||||||
| 647 | 04/16/24 | Lara Krieger | Product Hub | Other | Update page pls | Can you please see what the materials due date is? Naviga shows Oct 8 but the hub says Oct 4. Also pls remove the link on the right rail titled "Detailed ad specs", these are outdated from 2021 and the specs page has current content. | Show Daily page | | | Emma Satchell | Resolved | Not an error | Updated! | |||||||||||
| 648 | 04/26/23 | Stephanie Haag | Major | Naviga | Other | Made updates to contact information but it is not sticking | Westrock | | | JENNIFER BRINK | Resolved | |||||||||||||
| 649 | 04/16/24 | Mikayala Delson | Product Hub | Other | Hello, I've updated the Process Document for Facebook Sponsored posts. Can you remove the current Specs in the Hub and use this link instead? We make sure to keep this doc up to date: https://pmmi.app.box.com/file/1499174881939 Thanks! | Facebook Sponsored Posts | | | Emma Satchell | Resolved | Not an error | Updated! | ||||||||||||
| 650 | 04/16/24 | Jake Brock | Medium | Naviga | Rate Line Addition/Adjustment | Added line item. Will need 10% first time advertiser discount applied though. New total for the line item should be $5,562. Thanks! | HD Hyundai Chemical | 12190 | 83458.0 | | | Emma Satchell | Resolved | Billing | ||||||||||
| 651 | 04/16/24 | WENDY SAWTELL | Critical | Naviga | Other | I got approval from Kelly to sell a facebook targeted post to Robotiq that runs from 4/23-4/30, but unable to add to the plan since the deadline has passed. Can someone add it for me please? Need it quickly because they have to submit ad materials now. Thanks. | Robotiq | 12191 | | | Emma Satchell | Resolved | Billing | Updated | ||||||||||
| 652 | 04/16/24 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | I'm trying to move these line items that start in Feb and March to April start date but i am not able to delete them. | Mamata Enterprises, Inc. | 11898 | 81899, 81903, 81906 | | | Emma Satchell | Resolved | Billing | Updated | ||||||||||
| 653 | 04/15/24 | Bea Greany | Other | Other | n/a | please add Yvonne Smyer - ysmyer@pmmimediagroup.com to the 'Requestor's Name' field as an option | n/a | n/a | n/a | | | Emma Satchell | Resolved | |||||||||||
| 654 | 04/15/24 | LEO GUENTHER | Medium | Naviga | Product Issue | Need to change all print ads to 1/2 page vertical | Mamata Enterprises | 11898 | | | JENNIFER BRINK | Resolved | Billing | Completed | Yes | |||||||||
| 655 | 04/15/24 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | Is there a faster way to changing all of the 1/2 horizontal ads in this campaign to 1/2 vertical without deleting and manually re-adding all of them? Theres about 7 line items that all need to be changed to 1/2 vertical. | Mamata Enterprises, Inc. | https://pmg.navigahub.com/EW/PMG/ad/campaign_lines?ID=11898 | | | JENNIFER BRINK | Resolved | Billing | updated the 2 print ads to 1/2 page vertical. | Yes | Asking if we need to update the showcase profile size as well. | |||||||||
| 656 | 02/21/24 | Riley Phoenix | Other | Other | Whenever you go to create a mockup or edit one for PW in the Facebook Creative Hub, AW accounts are automatically selected under Facebook Page & Instagram Account. | Low priority | N/A | | | JENNIFER BRINK | Resolved | |||||||||||||
| 657 | 02/21/24 | Lara Krieger | Naviga | Other | PMMI member info is not listed and they are a member per salesforce | Elesa | 11511 | 78116.1 | | | JENNIFER BRINK | Resolved | ||||||||||||
| 658 | 04/08/24 | Mikayala Delson | Leadworks | Template Issue | This is not a ticket that needs resolving but I wanted to share feedback that I got from a couple of clients regarding the new newsletter templates. I wanted to inform the product team that I've had a couple clients ask why the Logo Ads have been removed from the new newsletter templates. I would respond by saying: For our new PW Newsletter template, we do not have a designated ad for the logo. Although, you do have the option to use one of your 3 ad placements for the logo ad. Our new template improvements were made to boost performance and engagement. The enhancement includes: Ads are now positioned higher up on the template -Ads image size has been increased for improved visibility -A CTA has been added to each ad | PSSI and National Bulk Equipment | | | Emma Satchell | Resolved | ||||||||||||||
| 659 | 04/12/24 | Mikayala Delson | Leadworks | Leadworks Issue | I'm trying to change the name of this campaign but i keep receiving this error that does not make sense. See screenshot: | Norgren | | | Dominique Carmona | Resolved | Won't Do | |||||||||||||
| 660 | 04/12/24 | Mikayala Delson | Product Hub | Template Issue | Hi! We're working on updating the process for Facebook campaigns. Can someone confirm the budget for MUNDO Facebooks? In the Hub (which is super outdated) it shows Hard Cost $1,050 but we see some recent ones with $800 or $1100 | Hub outdated specs: https://hub.pmmimediagroup.com/mundo-facebook/?brand=7-d08e838d83-11ppt4&tab=process | MUNDO Facebook Campaigns | | | Dominique Carmona | Resolved | Question | ||||||||||||
| 661 | 02/29/24 | Courtney Nichols | Leadworks | Leadworks Issue | - | Can you fix this? LW notifications sent to sales reps alerting them of completed LinkedIn campaigns are not pulling in all details. The email link takes you here: https://cloud.pmmimediagroup.com/audienceNetwork/campaignDetails?cid=48985 (details are missing), but when viewed directly in LW all content is present on this page: https://cloud.pmmimediagroup.com/_/audience-network/campaign-details?cid=48985 Thank you. | various | - | - | | | JENNIFER BRINK | Resolved | System Bug | Sales Rep button has been fixed. Ian is reviewing the CMS notification. | https://pmmimediagroup.atlassian.net/browse/LW-1487 | We now know the issue... waiting for a sample email to come through Monday/Tuesday. | |||||||
| 662 | 04/10/24 | WENDY SAWTELL | Minor | MDT | Other | Several links don't work in MDT. Leaders in HCP (all versions) HCP Focus - PFW Focus - PW Focus - Enfoque - HCP Spotlight on PEI PFW Spotlight on PEI PFW PEI Wrap Newsletter You can test with Anritsu's MDT if you want. Thanks. | Anritsu | MDT | | | Dominique Carmona | Resolved | Not an error | |||||||||||
| 663 | 04/11/24 | LEO GUENTHER | Minor | Leadworks | Other | Need help getting scout sign up | Can you get with Chastity Estrada chastity.estrada@promachbuilt.com to set her up with Scout. She has asked to have it added Hi Leo, Hope you are having a fantastic day. It was just brought to my attention that I’m not connected to Converge Leads. Can you help me with this? I will also need a code so our website people can install into our website to be able to see this information. Thank you, Chastity Estrada | Marketing Coordinator Image Bartelt, a ProMach Product Brand Bartelt | Kayat | Scandia 5501 N. Washington Blvd. / Sarasota / FL 34243 C 941-221-0795 E Chastity.Estrada@promachbuilt.com Web www.BarteltPackaging.com | Bartelt | | | JENNIFER BRINK | Resolved | Not an error | Sent to Mikayla to work with the client to setup their scout beacon. | ||||||||||
| 664 | 04/10/24 | Emma Satchell | Minor | Other | Other | Jenn - Could you please send me facebook ad performance for the Cartoning Ebook? I'm looking for total spent so far, clicks, impressions, and cost/click. Thank you! | Emma | n/a | n/a | | | JENNIFER BRINK | Resolved | |||||||||||
| 665 | 04/10/24 | WENDY SAWTELL | Minor | Naviga | Other | Can someone add the free 1/3 supplier profile for the June issue of PFW that comes with the purchase of a 1/2 page or larger ad? Thanks. | Reiser | 12150 | | | Resolved | Not an error | ||||||||||||
| 666 | 04/26/23 | Stephanie Haag | Major | Leadworks | Leadworks Issue | The leadworks says Facebook but it should be ABBI LinkedIn. ran on 3/22 https://cloud.pmmimediagroup.com/campaign/view?id=49217 | fallas | | | JENNIFER BRINK | Resolved | System Configuration Error | https://cloud.pmmimediagroup.com/campaign/view?id=50694 | |||||||||||
| 667 | 04/09/24 | Reed Simonsis | Minor | Naviga | Rate Line Addition/Adjustment | Patrick has requested the addition of a 1/3 page horizontal MIA supplier profile line to be added to this order. | Please open the rateline for this client for this product addition or just simply add it. If there are any question or information feel free to slack me! | Innovative Refrigeration | 12175 | n/a | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | |||||||||
| 668 | 04/09/24 | Reed Simonsis | Minor | Naviga | Rate Line Addition/Adjustment | Matthew marking purchased too many eblast extension. They did not match with their eblast schedule. Client has asked and confirmed to transfer the 2 eblast extension into a regular PW pan banners on 3rd party campaign for $1494. | Product switch approved by client from lee. Thanks, | Matthew Marking System | 11964 | 8,233,782,335.00 | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | |||||||||
| 669 | 04/08/24 | Courtney Nichols | Naviga | Billing Issues | - | Good morning, can you please create a $0 line for this item. It was billed per our cancellation policy but is not yet active. Thank you. | HB Fuller | 11936 | 82159.0 | | | JENNIFER BRINK | Resolved | Moving Date | New line item 83424. This is sitting in december. it can move once the client sends in materials. | |||||||||
| 670 | 03/18/24 | Stephanie Haag | Major | Leadworks | Other | This ABBI campaign currently says it is facebook and it can't be edited https://cloud.pmmimediagroup.com/campaign/view?id=49221 | ryson | | | JENNIFER BRINK | Resolved | System Configuration Error | Created a new campaign for Fraizer. Ryson appeared to be ok... just changed the template from Static to Video. | |||||||||||
| 671 | 04/08/24 | Courtney Nichols | Naviga | Billing Issues | - | Ghost client - In accordance with out cancellation policy this eblast will be billed in April. Please create a $0 line for production (or if there is a better way let me know) End of year placeholder date. Thank you. | HB Fuller | 11936 | 82152.0 | | | JENNIFER BRINK | Resolved | Moving Date | The zero dollar line is 83423. The eblast is on 7/1 Not a popular date because of the proximity to the 4th. Can be moved if the client becomes responsive. | |||||||||
| 672 | 04/26/23 | Stephanie Haag | Major | Leadworks | Leadworks Issue | The leadworks says Facebook but it should be ABBI LinkedIn. https://cloud.pmmimediagroup.com/campaign/view?id=49352 | R.A Jones | | | JENNIFER BRINK | Resolved | System Configuration Error | New Campaign: https://cloud.pmmimediagroup.com/campaign/view?id=50686 | |||||||||||
| 673 | 04/05/24 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | I'd like to get this newsletter zeroes out. This is a makegood approved by Wendy for their low performing newsletter on 2/18 | National Bulk | 11895 | 83410 | | | JENNIFER BRINK | Resolved | Make Good | |||||||||||
| 674 | 04/04/24 | Reed Simonsis | Major | Naviga | Rate Line Addition/Adjustment | Was booked as facebook but needs to be Linked in | Per courtney, it was approve through John to make a switch to linked in. Please keep same dates and change from facebook to linked in. | ESI Group | 11439 | 773,307,733,177,332 | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | |||||||||
| 675 | 04/05/24 | Mikayala Delson | Product Hub | Template Issue | For LinkedIn campaigns, the Hub specs say it is due 7 days before the campaign. Although in Naviga, we have it set to two weeks before the campaign (14 days), which we also tell the client. Can we have the Hub updated to: "Materials are due 14 days before the start date of your campaign." | PMMI Audience Network: LinkedIn Sponsored Post | | | Dominique Carmona | Resolved | Not an error | |||||||||||||
| 676 | 04/03/24 | Kelly Greeby | Minor | Product Hub | Other | On this page https://hub.pmmimediagroup.com/sales-rep-center/pmmi-pmg-and-it-contacts/ Can we change the Show Daily contacts from Mary Thorne - mthorne@pmmi.org or 571.485.8986 Tracey Labovitz tlabovitz@pmmimediagroup.com or 312.205.7931 to Lara Krieger (Ad Sales) - LKreiger@pmmimediagroup.com Editorial Submissions - ShowDaily@pmmimediagroup.com thanks K | N/A | N/A | https://hub.pmmimediagroup.com/sales-rep-center/pmmi-pmg-and-it-contacts/ | | | Dominique Carmona | Resolved | Not an error | ||||||||||
| 677 | 04/03/24 | Christine Smallwood | Minor | Leadworks | Leadworks Issue | Selected histories for the various media channels in the LW History Tab, but the LinkedIn channel is only showing three campaigns (all dates). Please see attached. This doesn't seem correct. Can someone just check it out and get the fix in place if it is, indeed, an error? Or, please confirm that for all time, we've only had three MUNDO LinkedIn campaigns as shown in the query results. Thank you! | MUNDO channel - Leadworks History Tab | MUNDO channel - Leadworks History Tab | MUNDO channel - Leadworks History Tab | | | JENNIFER BRINK | Resolved | Not an error | ||||||||||
| 678 | 03/29/24 | Christine Smallwood | Minor | Leadworks | Leadworks Issue | The Leadworks History Tab for LinkedIn appears blank when I select this year (please see attached). I believe we must have 2024 campaigns, therefore, assuming this is a glitch. Please advise. | History Tab | History Tab | History Tab | | | JENNIFER BRINK | Resolved | System Configuration Error | There was a field in the filtering criteria that was keeping this off of the sales rep view. Yevgeny is applying the fix now. | |||||||||
| 679 | 03/29/24 | Riley Phoenix | BASE/Websites | Base/Website Issue | It seems my login credentials have expired and they need to be reset please. | N/A | | | Dominique Carmona | Resolved | Not an error | |||||||||||||
| 680 | 02/20/24 | Kelly Greeby | Product Hub | Can you please update the sales rep tab on the Show Daily product in the hub with the attached copy. Here is a link to the page we want updated - https://hub.pmmimediagroup.com/pack-expo-show-daily/?brand=7-c0d3cba9d9-lvrgml&tab=sales_info Thanks | | | Dominique Carmona | Resolved | Not an error | |||||||||||||||
| 681 | 03/28/24 | Bea Greany | Naviga | Rate Line Addition/Adjustment | Please zero out price in the following recently created house Naviga line item: https://pmg.navigahub.com/ew/pmg/ad/campaign_lines?ID=11756 | Please zero out price in the following recently created house Naviga campaign (cartoning eBook): https://pmg.navigahub.com/ew/pmg/ad/campaign_lines?ID=12138 | PMG | 12138 and 11756 | 83260 and 83292 | | | Emma Satchell | Resolved | |||||||||||
| 682 | 03/26/24 | Reed Simonsis | Minor | Naviga | Need to move the date | cannot move due to price | Please move eblast to the following monday 4/29. Thank you! | ESI Group | 11439 | 77327.0 | | | Dominique Carmona | Resolved | Moving Date | |||||||||
| 683 | 03/26/24 | lee ashcroft | Critical | Naviga | Other | I need to add Silgan to the HCP Leaders Digital only - but Naviga will not let me do it. | Silgan Systems | 12129 | | | Emma Satchell | Resolved | Not an error | This has been added to the campaign. Reminder that when adding a package after the initial close date, you'll need to change the start/end date on the line item to add the package. | No | |||||||||
| 684 | 03/26/24 | Jake Brock | Medium | Naviga | Rate Line Addition/Adjustment | Added line item. | This is a client who just got approved to be a member and was sent official application form this week. They want to buy media as members but the auto discount of 10% will not be reflected on salesforce/naviga until all paperwork is final. Can we apply 10% member discount for now since they are looking to book something in April. Screenshot attached of Brooke in membership confirming they were just sent the application to finalize membership. 10% discount would bring this line item to $3,780. Thanks! | Vention | 12136 | 83257.0 | | | Emma Satchell | Resolved | ||||||||||
| 685 | 03/26/24 | Brian Gronowski | Minor | Naviga | Other | d | I have a client interested in booking a 2025 Leaders in Processing package for PFW. Full-page in Feb 2025 with all the components. Want to strike why they still have interest. Can you create a Leader package for 2025? Full page ad, profile and all digital components. Paid in full February 2025 | MSKTD | 12132 | | | Emma Satchell | Resolved | Billing | Hello Brian, we've added the 2025 Leaders in Processing package to your client's proposal. Please let me know if you have any questions or concerns! | Yes | Created leaders in processing package type, but set package dates in the past after adding for Brian. | |||||||
| 686 | 03/26/24 | Jake Brock | Critical | Naviga | Missing a date/Need a date | Added both line items at a future date but need them moved still, along with pricing. | Hi, a few things need to be done with this order. Need these sends moved to two different dates per approval from Bea. Mundo send should be 4/1 and PW send should be 4/13. The pricing will also need to be adjusted for each send per approval from John. Mundo send will be for $3,400 and PW send will be for $4,420. Total campaign being $7,820. Both approvals are attached, sounds like the 4/13 date is currently occupied by Courtney but she is moving that to a 4/1 PW date. Let me know if you have any questions, hoping to get this their way this morning, sorry this one is so complicated! - Jake | Meadoworks | 12131 | Both lines | | | Emma Satchell | Resolved | Yes | |||||||||
| 687 | 03/25/24 | Madysen Fast | Other | SalesForce/Naviga sync | I am unable to create Naviga proposals from opportunities in Salesforce. | El Pinto Foods | | | Emma Satchell | Resolved | Not an error | Jenn will be creating campaigns in SF while Christy is out | Christy is out this week and Madysen is covering for her in creating CM+P freebie campaigns. Madysen needs access to an account to create the freebies OR someone else with Naviga access handles OR freebie campaigns wait until Christy is back. | |||||||||||
| 688 | 03/25/24 | Reed Simonsis | Minor | Naviga | Need to move the date | This has been previously moved, was originally an eblast to promote webinar but will now be an on demand promotion. | Please move to June 17th. Thanks! | Hexagon | 11760 | 82295.0 | | | Emma Satchell | Resolved | Billing | Move completed to 6/17 | Yes | |||||||
| 689 | 03/25/24 | Reed Simonsis | Minor | Naviga | Need to move the date | Client went unresponsive on this campaign while working with others. Decided to move back a month. | Please move to April 24th. | PPM Technology | 9809 | 81788.0 | | | Emma Satchell | Resolved | Billing | April 24th was not available, moved to April 29th. | Yes | |||||||
| 690 | 03/25/24 | Mikayala Delson | Naviga | Help with a view | Can we get a workflow added in Naviga for Webinars? | Packsize International | 12047 | 82741.1 | | | JENNIFER BRINK | Resolved | System Configuration Error | Added! | ||||||||||
| 691 | 03/21/24 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | Can Brian add 10K impressions to this banner ad campaign at 0 charge? The campaign has been running without two sizes and we did not catch it until now. | Hormann High Performance Doors | 11430 | 82016.0 | | | Dominique Carmona | Resolved | Make Good | |||||||||||
| 692 | 03/21/24 | Mikayala Delson | Leadworks | Product Issue | Fox IV currently has the Scout beacon active on their website but metrics are not flowing into Leadworks. | Website: https://www.foxiv.com/ LW: https://converge.cloud.pmmimediagroup.com/advertiser/220/scout | Fox IV Technologies SCOUT | https://converge.cloud.pmmimediagroup.com/advertiser/220 | | | Dominique Carmona | Resolved | User Error - CST | |||||||||||
| 693 | 03/11/24 | Lara Krieger | Naviga | Feature Request | Can we have a form to capture PEI categories like we did in 2023. With the category additions, l wanted to get a jump start if possible | all | | | JENNIFER BRINK | Resolved | Not an error | This form as been created. | ||||||||||||
| 694 | 03/20/24 | Bea Greany | Naviga | Product Issue | spot checked ratecards in Naviga. The external IDs are for PELV templates rather than PEI templates | Naviga ratecards contain the wrong External IDs for Spotlight and Wrap newsletters (all brands). Naviga and LeadWorks/eBuilder need to be updated. | multiple | multiple | Noticed the 2024 Spotlight & Wrap newsletters are in the wrong eBuilder templates. | | | JENNIFER BRINK | Resolved | System Configuration Error | This has been updated. I have updated all of the ratecards in naviga with the correct external ID and moved all existing ads to the correct LW template. | |||||||||
| 695 | 03/15/24 | Bea Greany | Product Hub | Product Issue | Requesting update to “Footer Requirements for Supplied E-Blast Templates” page: https://hub.pmmimediagroup.com/footer-requirements-for-supplied-e-blast-templates/ | Refer to attached document for updates. | Footer Requirements for Supplied E-Blast Templates | page update | | | Dominique Carmona | Resolved | Not an error | |||||||||||
| 696 | 03/19/24 | Reed Simonsis | Minor | Naviga | Need to move the date | per lara, client wanted august deployment not april. | Please move to August with same pricing. Thanks! | Rychiger | 11218 | 75212.0 | | | Dominique Carmona | Resolved | Moving Date | |||||||||
| 697 | 03/18/24 | Reed Simonsis | Minor | Naviga | Rate Line Addition/Adjustment | Client was supposed to have a profile send in febuary but was scheduled for April. Instead we are giving an april full page and they got a make good eblast already added and approved in July. | Please zero out the line item. This was approved by John. | Burns & McDonnell | 11941 | 83155.1 | | John Schrei | | Dominique Carmona | Resolved | Make Good | ||||||||
| 698 | 03/13/24 | ELIZABETH TIERNEY | Medium | BASE/Websites | Other | need available impressions projections for packworld.com for April and May for OEM's website. If there's more than 2k available for OEM, can I sell more or are we still limited to 2k per month? | fairlane | | | Dominique Carmona | Resolved | Question | Jenn sent Liz the counts, passing to Dominique to decide if Liz can sell the full 5K on OEM. | |||||||||||
| 699 | 03/15/24 | Aleks Apkarian | Naviga | Billing Contact not pulling through | connected Accounts Payable at Vera Causa as billing contact for Heartland Polymers, Changed Billing Contact, saved and refreshed multiple times but "Accounts Payable" will not pull through as billing contact. | Thank you! | Heartland Polymers/Vera Causa Agency | 12098 | Billing Contact | | | Dominique Carmona | Resolved | Billing | ||||||||||
| 700 | 03/01/24 | Stephanie Haag | Minor | Naviga | Billing Issues | A billing contact was used that Christine and I can't confirm that we used but when we went to change it that contact (Louis) is showing up as blank in the history section. He also appears in older plans when Ken is the one listed in the invoices | Ryson | 11267, 11266,11265, 7502 | | | JENNIFER BRINK | Resolved | Not an error | Ken is the billing contact for all plans. | Yes | Handed off to Jenn, who is investigating Monday | ||||||||
| 701 | 03/11/24 | Reed Simonsis | Minor | Other | SalesForce/Naviga sync | tried to ad Fred Walls as a materials contact to get him into leadworks. | Contact will not sync to naviga. Could we get him as a contact in leadworks so i can get his login information? Thanks, | Sparck Technologies | n/a | - | | | JENNIFER BRINK | Resolved | System Bug | Fred is in Leadworks. The reason it isn't showing as linked in SF is because there is an issue with the link to Naviga. We have seen this before and I have asked Simone to work her magic. | ||||||||
| 702 | 03/12/24 | Riley Phoenix | Leadworks | Reporting Issue | Went into "Add Audience Network" to see there were no metrics pulled, went back and clicked "Update Audience Network", received the error in screenshot. | https://cloud.pmmimediagroup.com/campaign/view?id=49272 | Rychiger Canada | 49272 | 79118.0 | | | JENNIFER BRINK | Resolved | System Configuration Error | Created a new campaign with the correct brand: https://cloud.pmmimediagroup.com/campaign/view?id=50544 | |||||||||
| 703 | 03/14/24 | Reed Simonsis | Minor | Naviga | Need to move the date | Client was having trouble giving access to creatives in time for this fridays deployment. They agreed to move the eblast to allow them to fix their image sharing in time. | Please move to next friday March 22nd. | Slideways | 11918 | 81993.0 | | | JENNIFER BRINK | Resolved | Moving Date | 3/22 wasn't an open date, so I moved the ad to the next open OEM date of 4/12. | ||||||||
| 704 | 03/13/24 | Jake Brock | Major | Naviga | Need to move the date | Set up the order and added line items. | March 26th date closed yesterday, client confirmed they will have materials in by deadline and Reed got approval to sell them the March 26th date so will need that eblast line item moved to that date. The 4/15 date is the placeholder right now so please move that line item. Final order should have two eblasts on the order one for 3/26 and one for 4/1. Looking to get over to them to sign before end of day, thanks!! | IsoMetrix | 12113 | 83143.0 | | | JENNIFER BRINK | Resolved | Moving Date | Moved :) | ||||||||
| 705 | 02/07/24 | Stephanie Haag | Minor | Product Hub | Other | The image for the Weekly Newsletter is super tiny and not helpful for clients for reference. | Weekly Newsletter | | | Emma Satchell | Resolved | Not an error | Examples have been updated | |||||||||||
| 706 | 03/07/24 | Stephanie Haag | Major | Leadworks | Other | all of these are ABBI campaigns but they currently say they are facebook and it can't be edited | Ronchi, blueprint, spantech, | | | JENNIFER BRINK | Resolved | System Configuration Error | Created new campaigns. | |||||||||||
| 707 | 03/12/24 | Yvonne Smyer | Leadworks | Leadworks Issue | "Update Audience Network Campaign" error message. Will not automatically pull the LinkedIn metrics | Can you please add me to the Systems Error Dropdown - ysmyer@pmmimediagroup.com | Leadworks | | | JENNIFER BRINK | Resolved | System Configuration Error | Fixed. New campaign was created. | |||||||||||
| 708 | 03/11/24 | Lara Krieger | Product Hub | https://hub.pmmimediagroup.com/pack-expo-showcase/?brand=7-c0d3cba9d9-lvrgml Can the 2024 list of categories be listed on this page since there have been changes. | | | Emma Satchell | Resolved | Product Update/Close Date Change | 2024 PEI categories have been added to showcase | ||||||||||||||
| 709 | 02/21/24 | Mikayala Delson | Leadworks | Leadworks Issue | There seems to be an image issue in Leadworks. When the client uploaded the images, there was a small black line appearing. See attached for the original image vs. the one uploaded to Ebuilder. We had the client send the original images and uploaded them manually in Omeda. | Naviga: https://pmg.navigahub.com/EW/PMG/ad/pw/edit_campaign_line?ID=100779&l=78935.2&c=11577 | Enercon | 11577 | | | JENNIFER BRINK | Resolved | Deployment date passed, apologies for the delay. | Deployment date passed, email went out | ||||||||||
| 710 | 01/17/24 | Sharon Taylor | Minor | Other | Feature Request | n/a | Could Sharon please have a auto Naviga report sent to her weekly of the CPG Next Digital Transformation Report inventory? | n/a | n/a | n/a | | | JENNIFER BRINK | Resolved | ||||||||||
| 711 | 03/07/24 | Reed Simonsis | Minor | Naviga | Need to move the date | Eblast was for a pmg supplier webinar promtion which is not yet ready. | Please move to April 1st. (cant move due to price) | Hexagon | 11760 | 82295.0 | | | Emma Satchell | Resolved | Moved to 4/1 | Yes | ||||||||
| 712 | 03/07/24 | Lee Ashcroft | Medium | Naviga | Other | Need to move this line item from April to July/August. Thank you! | Rychiger Canada | 11218 | 75212.0 | | | JENNIFER BRINK | Resolved | Moving Date | ||||||||||
| 713 | 03/08/24 | LEO GUENTHER | Minor | Naviga | Billing Contact not pulling through | Billing contact shows up on the plan but not the PDF | Waited over night in hopes the contact would sync but it did not. This is the 3rd time this week I have had this problem. | Optima | 12102 | | | JENNIFER BRINK | Resolved | System Bug | ||||||||||
| 714 | 03/08/24 | Christy Flores | Other | Other | Marketing Ads are not showing up on the HCP website. | NativeX | | | JENNIFER BRINK | Resolved | Not an error | HCP Marketing ads were intentionally left off of the home page. | ||||||||||||
| 715 | 03/07/24 | Reed Simonsis | Minor | Naviga | Rate Line Addition/Adjustment | Make Good needed | Please zero out this line as it was agreed by john for a make good. | burns & Mcdonnell | 11941 | 83047.0 | | John Schrei | | JENNIFER BRINK | Resolved | Make Good | Done! | |||||||
| 716 | 03/06/24 | Bea Greany | Product Hub | Product Issue | Jenn Brink reminded me that multi-video eblasts use the same image specs as the grid/Focus newsletters so that item needs to be revised. Refer to screenshto. | Also noticed that 'pixels' or 'px' is missing from Industry Webinar eblast image specs. Please add for consistency. | n/a | eblast specs | One more revision | | | Emma Satchell | Resolved | Completed | ||||||||||
| 717 | 03/06/24 | Mikayala Delson | Naviga | Billing Contact not pulling through | The billing contact is set to Chris Green in Naviga but is not populating as him on the IO. | Packsize International | 12047 | | | JENNIFER BRINK | Resolved | Not an error | The billing contact has been updated. | |||||||||||
| 718 | 03/06/24 | WENDY SAWTELL | Medium | Naviga | Other | This is a wonky situation and we had to approve this plan for them, but he wants a copy of the IO and I can't download it. Can someone send me a copy? Thanks. | Yaskawa | 11251 | | | JENNIFER BRINK | Resolved | Not an error | Sent Wendy the confirmation PDF. | ||||||||||
| 719 | 03/01/24 | tsmith@pmmimediagroup.com | BASE/Websites | Base/Website Issue | Added the webinar | We need to add Webinars to the navigation on OEM that points here: https://www.oemmagazine.org/webinars | n/a | | | Emma Satchell | Resolved | Completed | https://trello.com/c/BycOhXXV | |||||||||||
| 720 | 03/04/24 | ELIZABETH TIERNEY | Medium | Naviga | Billing Issues | The IO specifies the billing address should be : MEPAX USA, LLC 4525 W. 100th Place, Oak Lawn, IL 60453 But, I don't want to change the master company address or billing address and I don't think we should enter another MEPAX just for the new address. I proposed that we add a note to the order in the billing instructions but Courtney has informed me that Janet won't advance the order until the address has been updated (not in the billing notes). Not sure how this gets resolved but the order is currently stuck in limbo. Thanks! | Emerson | 12060 | | | JENNIFER BRINK | Resolved | Address Issue | added the company to SF. because we needed both a new name and address, updating directly in Naviga was not an optionl | ||||||||||
| 721 | 03/05/24 | MaryAnn Coyle | Naviga | Other | Can someone have a call with me to fix Alek's Dase-Sing orders? She and I discovered that the wrong tier was added and we need to adjust so they are in Mundo issue. I can explain further on a call. Sorry! | Dase-Sing | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Connected with MaryAnn. Updated the plan together. | ||||||||||||
| 722 | 03/05/24 | lee ashcroft | Critical | Naviga | Other | There's no error - we just need to add the product that I have attached a screenshot of here. They need to sign today to have a hope of getting in. Thank you so much! | Delta Modtech | 12096 | | | JENNIFER BRINK | Resolved | Not an error | Added! | ||||||||||
| 723 | 03/04/24 | Tracey Labovitz | BASE/Websites | When I search for an article on the ProFoodWorld website or press on any category, I get an error message. I have attached that error message. Thank you. | | | JENNIFER BRINK | Resolved | System Bug | I wasn't able to replicate the issue. Tracey confirmed when she goes to the search now, she is able to search as expected. Most likely happened during something updating and it was momentarily down. | I can't reproduce the issue, I asked Tracey to send me a video of the issue. | |||||||||||||
| 724 | 03/04/24 | Reed Simonsis | Minor | Naviga | Need to move the date | Client did not have a print ad to run due to being the in process of a name change. | Please move this full page ad to april. Thank you! | cablevey conveyor | 11819 | 81268.0 | | | JENNIFER BRINK | Resolved | Moving Date | |||||||||
| 725 | 03/04/24 | Bea Greany | Product Hub | Product Issue | Please update product hub specs for Focus/Wrap (grid) multi-advertiser NLs. CM+P Focus newsletter now includes copy. The template image is correct however the bulleted specs do not include copy or the letters corresponding to the template image. The CMP Focus NL specs should looks the same as HCP, PFW, PW Focus NL specs. Also we're encouraging submission of a slightly larger image (250px min. width). Refer to screenshots. | Please remove ".gif" as an accepted file type from ALL email image specs. | all | Focus & PE Wrap (grid) newsletters | | | Emma Satchell | Resolved | Not an error | Updated | ||||||||||
| 726 | 03/04/24 | WENDY SAWTELL | Major | Naviga | Other | Here's a weird one. I sent six proposals to Tom at Yaskawa on Saturday. He approved them and sent me an email that said, I think I approved all of them. I only got five approval emails, so I sent him the one that still says it is open. He responded and said, when he clicks the l ink to approve, it says it was already signed. See screenshots of my open opportunity and of the message he gets when he clicks on the link. Hoping someone can solve this exciting Monday morning mystery. Thanks. | Yaskawa | 11251 | | | JENNIFER BRINK | Resolved | System Bug | Plan was approved manually and the client's email chain was added for proof. | ||||||||||
| 727 | 03/04/24 | Lara Krieger | Product Hub | Please update to 2024 on this page and remove 2023. https://hub.pmmimediagroup.com/mundo-pmmi-show-issue/?brand=7-d08e838d83-11ppt4 | | | Emma Satchell | Resolved | Product Update/Close Date Change | Updated | ||||||||||||||
| 728 | 03/04/24 | Reed Simonsis | Minor | Naviga | Need to move the date | Need to align custom campaign. Due to packaging i cannot move. | Please move the 3/22 facebook to 4/12. THank you! | ESI Group | 11439 | 77330.0 | | | Emma Satchell | Resolved | Billing | Completed | Yes | |||||||
| 729 | 03/01/24 | Lara Krieger | Product Hub | Hi, The Mundo show issue materials due date is incorrect, materials are due by April 8th not the 28th. Pls update. | | | Emma Satchell | Resolved | Product Update/Close Date Change | Updated | ||||||||||||||
| 730 | 02/29/24 | Mikayala Delson | Naviga | Help with a view | Can you please assign workflow to line item 82131.2 campaign 11933 and line item 82156.2 campaign 11939 | ACDO Manufacturing and PMI Kyoto PW Cartoning E-books | 11933, 11939 | | | Emma Satchell | Resolved | Workflow has been added in Naviga. | ||||||||||||
| 731 | 02/29/24 | Jake Brock | Major | Naviga | Rate Line Addition/Adjustment | Added each line to order. | Looking to have first time advertiser discount applied for 10% off. Each line item would need 10% off. Eblast should be $4,680 and focus should be $1,935. I am off later this morning through the weekend so if any way to take care of this quickly so I can send them proposal before I leave would be great, thanks! | Anser Coding | 12079 | | John Schrei | | Emma Satchell | Resolved | Billing | Yes | ||||||||
| 732 | 02/28/24 | Christine Smallwood | Minor | Naviga | SalesForce/Naviga sync | Seems like I cannot get Mike Carpenter to sync: https://pmmidotorg.lightning.force.com/lightning/r/Contact/003PH00000BDCedYAH/view Can you please get this to function so I can write the proposal? | Circular Action | n/a | n/a | | | Emma Satchell | Resolved | Not an error | Good Morning, Christine!! Mark Carpenter is now showing as a contact in Naviga when creating an order for Circular Action. I assume this means the ticket is complete. Please let me know if I'm misunderstanding your request. – Emma | Yes | ||||||||
| 733 | 02/28/24 | Bea Greany | Product Hub | Other | Couple of things: 1. The updated eblast specs page should be connected to all eblast product pages. Currently, CM+P eblast and Mundo EXPO PACK eblast display different spec pages. 2) In the hamburger menu there's no option for OEM - is this intentional? (refer to screenshot) | n/a | | | Dominique Carmona | Resolved | Not an error | |||||||||||||
| 734 | 02/28/24 | Lara Krieger | Naviga | Product Issue | No full page listed for a 2 pg unit | Heat and Control has a 2 pg unit but there is no full page ad listed in Naviga that should be included in this purchase | Heat and Control | 11363 | 76520.1 | | | Emma Satchell | Resolved | This has been added and CSMs will be reminded to add the profile movingforward. | ||||||||||
| 735 | 02/27/24 | Bea Greany | Product Hub | Product Issue | Produt Hub: Infographic & Event eblast specs contain an error. | character count limit for the eblast copy should be 560 characters, including spaces (not 650) | Eblast Specs | n/a | n/a | | | Emma Satchell | Resolved | Hub has been updated | ||||||||||
| 736 | 02/27/24 | Reed Simonsis | Minor | Naviga | Need to move the date | already billed out, need to move the zeroed out date | Please move deployment to March 23rd. Finally have video done. | Paratherm | 10535 | 80803.0 | | | Emma Satchell | Resolved | Billing | Date has been moved | Yes | |||||||
| 737 | 02/27/24 | Christine Smallwood | Minor | Naviga | SalesForce/Naviga sync | Attempting to Create a Naviga Proposal. But get stuck since the sync does not appear to be functioning. I have synced the account. The contact does not appear to be syncing correctly and it's stuck on my end. Please see if you can get this function to work properly for me. I'll revisit tomorrow morning and see if it works. | Circular Action | n/a | n/a | | | JENNIFER BRINK | Resolved | System Configuration Error | There was an error with the address. Salesforce has been updated and Naviga/SF are now in sync. | |||||||||
| 738 | 02/27/24 | Riley Phoenix | Leadworks | Reporting Issue | Went into "Add Audience Network" to see there were no metrics pulled, went back and clicked "Update Audience Network", received the error in screenshot. | https://cloud.pmmimediagroup.com/campaign/view?id=47658 | Encoder Products Company | 47658 | 75932.0 | | | JENNIFER BRINK | Resolved | User Error - CST | The wrong LI ID was in the campaign. I updated it to 679349603 and the data pulled in. | |||||||||
| 739 | 02/27/24 | Riley Phoenix | Leadworks | Reporting Issue | Went into "Add Audience Network" to see there were no metrics pulled, went back and clicked "Update Audience Network", received the error in screenshot. | https://cloud.pmmimediagroup.com/campaign/view?id=49738 | Brenton | 49738 | 80839.0 | | | JENNIFER BRINK | Resolved | User Error - CST | The wrong LI ID was in the campaign. I updated it to 671379314 and the data pulled in. | |||||||||
| 740 | 02/27/24 | Christine Smallwood | Critical | Naviga | SalesForce/Naviga sync | Trying to connect a SF opportunity to Naviga in order to create a proposal. Stuck in a feedback loop (see attached). | Accredo | trying to create a Naviga campaign | n/a | | | Emma Satchell | Resolved | Not an error | Hello Christine! I looked up the campaign in Naviga and it appears you were able to create the campaign. I'm marking this ticket as resolved, but please let me know if I'm missing something and this error is still active. - Emma | Yes | ||||||||
| 741 | 02/26/24 | Jake Brock | Naviga | Missing a date/Need a date | Created order | Bea gave approval to get one more advertiser in the March 5th Spotlight on PACK EXPO East newsletter. Deadline has passed for this date so will need inventory opened back up to have line item added for the client. Let me know if you have any questions. Thanks! | Vention | 12066 | wont let me add since no dates available | | | Emma Satchell | Resolved | Billing | ||||||||||
| 742 | 02/26/24 | Jake Brock | Medium | Naviga | Rate Line Addition/Adjustment | Added webinar line item to order. | Had issue with their membership application so John approved giving them member rate for the webinar. Will need webinar line item changed to $13,680. Thanks! | Vention | 12065 | 82846.0 | | John Schrei | | Emma Satchell | Resolved | |||||||||
| 743 | 02/26/24 | Lara Krieger | Send My Ad | Other | Full page ad is not moving to SMA | CCL Heathcare | 12053 | 82776.1 | | | JENNIFER BRINK | Resolved | System Configuration Error | Re-pushed ad. it is showing now. | ||||||||||
| 744 | 02/22/24 | Lara Krieger | Naviga | Other | Pulling a sales report from Naviga for the PFW April issue and see a client with a Feb Leaders profile listed in here? | There are no profils in the April issue of PFW. Was this supposed to run in the Feb issue? | Burns & McDonnell | 11941 | 82166.1 | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | We are not sure how this was able to booked in April. the line and package both hold the required section. Rep/CSM should have made sure the correct month was selected. | |||||||||
| 745 | 02/22/24 | Bea Greany | Product Hub | Product Issue | based on current query sizes, please adjust the trade show newsletters audience distribution figures in the Product Hub. https://hub.pmmimediagroup.com/tradeshow-newsletters/?brand=7-c0d3cba9d9-lvrgml | Refer to Column E in the PACK EXPO tab of the Omeda Email Audience - Quarterly Updates spreadsheet. https://pmmi.box.com/s/0anucofvajps93e752dcxa7z3w7g9zy0 | n/a | n/a | trade show newsletters audience distribution adjustments | | | Dominique Carmona | Resolved | Not an error | ||||||||||
| 746 | 02/22/24 | Reed Simonsis | Minor | Naviga | Need to move the date | cannot move date. | please move date to apriil 25th | ESI Group | 11439 | 77327 | | | JENNIFER BRINK | Resolved | Moving Date | |||||||||
| 747 | 02/21/24 | Lara Krieger | Send My Ad | Other | Verified Naviga was right | This STEVANATO GROUP full page is right in Naviga BUT was pushed by the api to SMA ad a half horizontal. Manually changed it in SMA but pls check the API. | STEVANATO GROUP | | | JENNIFER BRINK | Resolved | |||||||||||||
| 748 | 02/15/24 | Bea Greany | Leadworks | Leadworks Issue | clicking on ads in email test campaigns. For the past 2 hours, I've experienced links working as expected, then not working – I received “500 Internal Server Error” messages for multiple campaigns; now they seem to be working again. | I clicked on ad links in PW-Supplied HTML-Digimarc-2/19/2024 (PMMICD240215007) https://cloud.pmmimediagroup.com/campaign/view?id=50378 PW-NL-Packaging Focus-2/21/2024 (PMMICD240213004) https://cloud.pmmimediagroup.com/campaign/view?id=47613 https://cloud.pmmimediagroup.com/campaign/view?id=49578 PW-White Paper-SEW-2/27/2024 (PMMICD240215004) https://cloud.pmmimediagroup.com/campaign/view?id=49464 | multiple | multiple | n/a | | | JENNIFER BRINK | Resolved | Not an error | I am not able to replicate the issue. Parking this ticket and will watch the connection for the rest of the day. | |||||||||
| 749 | 02/19/24 | Christine Smallwood | Minor | Leadworks | Reporting Issue | Selected the Jan 2023 start date for Content Engagement report but the Leaders stats are not appearing for their 2023 HCP placement. Please see if this can be fixed...I just need the stats. Thank you! | MGS | Leadworks - Leaders 2023 reporting | Leaders 2023 reporting in Content Engagement Report | | | Emma Satchell | Resolved | I have reached out to Stephanie to connect with you on this order. It appears while this order was purchased, it was not fulfilled. | Yes | Stephanie out today, email scheduled to send at 6pm 2/20 | ||||||||
| 750 | 02/14/24 | WENDY SAWTELL | Minor | MDT | Other | Link to Robotics eBook does not work in Media Discovery Tool (not sure about other eBooks). Thanks. | NA | | | Dominique Carmona | Resolved | Not an error | ||||||||||||
| 751 | 02/16/24 | WENDY SAWTELL | Critical | Naviga | Other | If john agrees that I can still sell Tempco a Pro Leaders plan, can you remove the profile and move the 1/2 horizontal ad to the summer issue. They will also get the digital stuff all year with one category. He's ready to sign today. Thanks. | Tempco | | | Emma Satchell | Resolved | |||||||||||||
| 752 | 02/01/24 | Emma Satchell | Leadworks | Leadworks Issue | In advertiser's reporting, shows as 0 leads, while when you click into reporting it shows 74. | https://cloud.pmmimediagroup.com/campaign/view?id=49626 | PPM Technologies Holdings LLC | n/a | n/a | | | JENNIFER BRINK | Resolved | System Bug | There is already a ticket running for this, so I am adding this example. Here is the link to the ticket: https://pmmimediagroup.atlassian.net/browse/LW-1458 | |||||||||
| 753 | 02/02/24 | WENDY SAWTELL | Leadworks | Other | Not seeing Leaders impression numbers in Leadworks for January and hope we've captured that info. Thanks. | NA | | | JENNIFER BRINK | Resolved | Not an error | I am seeing more activity. | ||||||||||||
| 754 | 02/14/24 | WENDY SAWTELL | Minor | MDT | Other | I wanted to add PAN LinkedIn and Facebook for CPG Next audience, but not seeing the option in MDT. In-person meeting in Itasca at 10am, so I know it can't be done before then, since it takes 24 hours, so no hurry. Thanks. | Ellis | | | JENNIFER BRINK | Resolved | Not an error | ||||||||||||
| 755 | 02/13/24 | Christy Flores | Leadworks | Leadworks Issue | I am no longer able to change the LW template for a campaign. Is this something I need permission for or is it a glitch? The campaign is set as a video eblast but has to change to an HTML template. When I go to update the campaign in LW the option to change the template is no longer there. | Advertiser is: James Alexander Corp. for 2/26/24 deployment date. | Leadworks | | | JENNIFER BRINK | Resolved | Not an error | Adjusted Christy's roles. She now has the ability to change templates. | |||||||||||
| 756 | 02/13/24 | Riley Phoenix | Leadworks | Reporting Issue | Went into "Add Audience Network" to see there were no metrics pulled, went back and clicked "Update Audience Network", received the error in screenshot. | https://cloud.pmmimediagroup.com/campaign/view?id=49220 | Frazier & Son | 11145 | 78993.1 | | | JENNIFER BRINK | Resolved | System Configuration Error | These were created as brand PMG, LI needs to match the actual brand in the auto connection... so I deleted to OG campaign and moved everything to a new Campaign. https://cloud.pmmimediagroup.com/campaign/view?id=50368 | |||||||||
| 757 | 02/12/24 | Christy Flores | Leadworks | Leadworks Issue | Tried to adjust the logo image in LW for Syntegon eblast and the image became distorted when I uploaded it. The specs are correct. 2nd advertiser, NB Corporation of America, when the client submitted their main image with correct specs, LW distorted the image. This is also an eblast. | See attached screenshots for both Advertisers mentioned. | Leadworks | | | JENNIFER BRINK | Resolved | User Error - Client | The client loaded an image that as below spec for NB. Syntegon was a bug. | |||||||||||
| 758 | 02/12/24 | LEO GUENTHER | Minor | Leadworks | Other | I can not find the link on the HUB to fill out the form to get Scout loaded on the Polypack website | Contact is Candace Watkins and her email is cwatkins@polypack.com | Polypack | | | JENNIFER BRINK | Resolved | Question | The form has been depreciated. The rep should work directly with their CSM to get scout installed on the client's website. | ||||||||||
| 759 | 02/08/24 | Christine Smallwood | Critical | Naviga | SalesForce/Naviga sync | Connecting to Naviga from SalesForce. Connecting to a proposal, creating a proposal. | all | all | all | | | JENNIFER BRINK | Resolved | I am not seeing an issue in the connection between the two systems. I have requested that Christine restart her browser and re-login to Salesforce. | ||||||||||
| 760 | 02/07/24 | Christy Flores | Other | SalesForce/Naviga sync | It's me again. Salesforce is not syncing the advertiser's contacts. I tried a force sync to no avail. This is for the Advertiser The Vegan Co-Packer, LLC | Salesforce | | | JENNIFER BRINK | Resolved | User Error - CST | |||||||||||||
| 761 | 02/06/24 | Christy Flores | Other | SalesForce/Naviga sync | I'm getting an error message in Salesforce when trying to create a Naviga proposal for a CPA member's free CM+P Focus NL . See attached images of there error message I'm receiving. Any guidance is appreciated. Thank you! | This is only happening for Hazelnut Growers of Oregon | Salesforce | | | JENNIFER BRINK | Resolved | User Error - CST | ||||||||||||
| 762 | 02/08/24 | Lara Krieger | Naviga | Other | Report | Hi- can you ensure l am getting notified if the CPG Next digital report sells... How do l find it in Navia? | N/a | | | JENNIFER BRINK | Resolved | I am building an informer report that will send Lara a list of all future sales each monday morning. | ||||||||||||
| 763 | 02/06/24 | Christy Flores | Leadworks | Leadworks Issue | I need to change the campaign template and subtype from a Video eblast to a Product Update eblast but when I click on Edit Campaign, the option is no longer there. I've attached a screenshot of what I'm seeing when in the Edit Campaign window. | Leadworks | | | JENNIFER BRINK | Resolved | Not an error | Client submitted product materials in a video template. The system locked the template field for production (worked as intended). Admin needs to adjust the template. Before the switch is made, production needs to pull the materials out of ebuilder and reload when template is switched. | ||||||||||||
| 764 | 12/22/23 | WENDY SAWTELL | Minor | Naviga | Other | Please note that I do not want anyone to worry about t his until we are back in the office in January, but want to get it off my plate. Brooke from Columbia wants copies of all her insertion orders, but I can't just provide her the ones she signed off on, because changes have been made since, and they don't reflect the changes on what she signed. Somehow, I need new invoices pulled for all four campaigns, so she has accurate information. Thanks. | Columbia Machine | Four campaigns. 11095, 11404, 11491 & 11552 | | | Emma Satchell | Resolved | Not an error | Emailing PDFs to Wendy now | Yes | |||||||||
| 765 | 02/05/24 | Madysen Fast | Minor | Naviga | Other | I need to change these two campaigns to 1/2 vertical instead of horizontal, but because they are attached to leaders and package only, I am not able to change the size and not mess up the pricing. | client kept as is. | ProSys | 11455 | 77489 and 77490 | | | JENNIFER BRINK | Resolved | Won't Do | |||||||||
| 766 | 02/02/24 | Aaron Hand | BASE/Websites | Base/Website Issue | When you type "hpp" into the Tag field, there are two entries. | Please delete Tag: HPP [3197937]. We have another HPP tag, and I've made sure everything is tagged with the other HPP tag already. NOTE: My email address above is incorrect and I will not receive those emails. It should be ahand@pmmimediagroup.com. | None | | | Emma Satchell | Resolved | Duplicate tag has been deleted. | https://trello.com/c/Ky2OABIS | |||||||||||
| 767 | 02/01/24 | MaryAnn Coyle | Naviga | Rate Line Addition/Adjustment | I am unable to apply discount on any of the Focus Newsletters because there is no Line Description | Reference Proce Request sheet: https://app.smartsheet.com/sheets/Pp8mqMH9VwP8W3vf3cWvjjg96p85G53PW25Gj4C1?view=grid | IWK | 11966 | | | Emma Satchell | Resolved | Complete! | |||||||||||
| 768 | 02/01/24 | Jake Brock | Major | Naviga | Rate Line Addition/Adjustment | Added line items | Will need first time advertiser 10% discount applied to this order for all three products. PW eblast should cost $4680, PFW eblast should cost $3,960 and LinkedIn should cost $6,435. Thanks! | Formic | 11965 | All three lines | | John Schrei | | Emma Satchell | Resolved | Billing | Campaign updated! | |||||||
| 769 | 01/31/24 | Christy Flores | Naviga | Rate Line Addition/Adjustment | We need the line item zeroed out for this House Ad | pmmi/101726 | 11831 | 82312 | | | Emma Satchell | Resolved | ||||||||||||
| 770 | 01/31/24 | Christy Flores | Naviga | Rate Line Addition/Adjustment | We need the line item zeroed out for this House Ad. Thank you much!! | pmmi/101726 | 11029 | 82311 | | | Emma Satchell | Resolved | Updated | |||||||||||
| 771 | 01/31/24 | Christy Flores | Naviga | Rate Line Addition/Adjustment | We need the line item zeroed out for this House Ad | pmmi/101726 | 10255 | 82308 | | | Emma Satchell | Resolved | Updated | |||||||||||
| 772 | 01/31/24 | Christy Flores | Naviga | Rate Line Addition/Adjustment | We need the line item zeroed out for this House Ad. Thank you! | pmmi/101726 | 10196 | 82304 | | | Emma Satchell | Resolved | Updated | |||||||||||
| 773 | 01/31/24 | Courtney Nichols | Naviga | Need to move the date | - | Good morning, Jenn (or Dominique), can you please move the full page ads for Schneider as follows - move to July/August and October (they are not running in Jan/Feb) | Schneider, Phoenix | 11669 | 79852-3 | | | Emma Satchell | Resolved | Line 79852 moved to July/August issue | ||||||||||
| 774 | 01/30/24 | ELIZABETH TIERNEY | Major | Naviga | Missing a date/Need a date | I'm looking for a LinkedIn date in September as close to October as possible for the following audience: bagging, pouching, wrapping; cartoning, multipacking and case packing; coding, labeling and printing equipment; filling, capping, and closing; tray, clamshell and blister packaging equipment in pharma, nutraceutical, medical device and cosmetics companies thanks! | mg america | 11961 | | | Emma Satchell | Resolved | Not an error | Hello Liz! There are no PW LinkedIn spots available in September, however, I was able to add a premium timing LinkedIn post for you for October. Let me know if that works or if you'd prefer a different available date. | ||||||||||
| 775 | 01/30/24 | Christy Flores | Naviga | Rate Line Addition/Adjustment | We need the line items zeroed out for these House Ads. Thank you!! | pmmi/101726 | 11831 | 82268, 82270, 82271, 82272, 82273, 82274, 82275, 82276, 82277, 82278, 82279, 82280, 82281, 82282, 83383 | | | Emma Satchell | Resolved | Billing | Campaign has been updated | ||||||||||
| 776 | 01/29/24 | Mikayala Delson | Other | Other | I noticed that HCP and OEM LinkedIn campaigns are coming in as Static or Video, whereas PW is Targeted or General (Targeted LinkedIn - $1,200 / General LinkedIn - $2,300). What are the budgets for HCP and OEM Static posts and Video posts? | HCP LinkedIn and OEM LinkedIn | | | Emma Satchell | Resolved | Question | Hi! This is noted in the Process tab of the hub, but OEM and HCP LinkedIn hard costs are $1,500. Please let me know if you have any questions regarding this! | ||||||||||||
| 777 | 01/29/24 | Reed Simonsis | Minor | Naviga | Need to move the date | cannot move dates,materials not yet in | Please move start date to 2/1/2024 with an end date of 12/31/2024 for billing purposes. Thank you! | Rychiger | 11591 | 79122 | | | Emma Satchell | Resolved | Billing | Deleted original rateline, replaced with rateline 82247 (start date 2/1) | Yes | |||||||
| 778 | 01/29/24 | Mikayala Delson | Product Hub | I would like to update the Processes for the following products in the hub (all brands)! I will include the links to the updated process documents. PMMI Audience Network: LinkedIn Sponsored Post: https://pmmi.app.box.com/file/1428875919997 PMMI Audience Network: Banner Ads on Third-Party Sites: https://pmmi.app.box.com/file/1428878020308 Native ads (across the web): https://pmmi.app.box.com/file/1428878020308 PMMI Audience Network: Video Pre-Roll on Third-Party Sites: https://pmmi.app.box.com/file/1428878020308 Thank you! | | | Emma Satchell | Resolved | Not an error | |||||||||||||||
| 779 | 01/29/24 | Christy Flores | Naviga | Rate Line Addition/Adjustment | We need these line items zeroed out for these House Ads | pmmi/101726 | 11831 | 82234, 82234, 82235, 82236, 82237, 82233, 82241, 82240 | | | Emma Satchell | Resolved | Billing | |||||||||||
| 780 | 01/29/24 | Madysen Fast | Medium | Naviga | Need to move the date | This is a case study that needs to be moved to late February, but it is lot letting me change the date. | Squid Ink | 11189 | 75921 | | | Emma Satchell | Resolved | Billing | Hi Mady! I had to delete the original rateline and create a new one (82232), as the start/end date had already passed on the original rateline. Please reach out if you have any questions or concerns! | |||||||||
| 781 | 01/29/24 | Brian Gronowski | Major | Naviga | Product Issue | Unable to add line item for PFW Leaders digital only. Keep getting error message stating rate card need to be selected | Camfil | 11715 | | | Emma Satchell | Resolved | System Configuration Error | |||||||||||
| 782 | 01/29/24 | Brian Gronowski | Minor | Naviga | Other | What is this code: Naviga Proposal Status DE (DE) | Plan can be deleted, it was replaced by 11949 under Exor International Spa | Exor America | 11948 | | | Emma Satchell | Resolved | Question | Answered by email | Yes | ||||||||
| 783 | 01/29/24 | Christy Flores | Naviga | Rate Line Addition/Adjustment | We need the line item zeroed out for this House Ad | PMG/107371 | 11957 | 82229 | | | Emma Satchell | Resolved | Billing | |||||||||||
| 784 | 01/26/24 | Courtney Nichols | Leadworks | Leadworks Issue | - | Hi Jenn, can you please update the best practices link in the Leadworks materials notifications and reminders so it clicks through to: https://pmg-production.s3.amazonaws.com/2024/Email%20Marketing%20Best%20Practices%20for%20E-media.pdf Thank you! | Internal | - | - | | | Dominique Carmona | Resolved | Not an error | ||||||||||
| 785 | 01/26/24 | Brian Gronowski | Major | Naviga | Need to move the date | Unable to close a OEM Leaders program. Digital closed date needs to be adjusted to be adjusted 2/8 | Exor | 11948 | | | Dominique Carmona | Resolved | Moving Date | |||||||||||
| 786 | 01/25/24 | Bea Greany | BASE/Websites | Base/Website Issue | A reader notified Matt Reynolds about a potential error in the Base article login process "The link took me to a page to add my work email. That prompted a one-time link. Which took me back to a page to add my work email." I also tried to login to view the full article and was unsuccessful. | Sharing screenshots of the messages and landing pages I received when attempting to login to view the full article, https://www.packworld.com/robotics/article/22879233/are-humanoid-robots-the-processing-and-packaging-labor-force-of-the-future | n/a | n/a | n/a | | | Dominique Carmona | Resolved | System Configuration Error | https://trello.com/c/qlxXyVGV | Ticket sent to P1 | ||||||||
| 787 | 01/25/24 | Lee Ashcroft | Medium | Naviga | Rate Line Addition/Adjustment | Plan IT simply want to add 1 additional category to their Leaders. So they would have 5 in total. | Plan IT | 11565 | | | Dominique Carmona | Resolved | Not an error | |||||||||||
| 788 | 01/25/24 | Lee Ashcroft | Critical | Naviga | Other | Rychiger would like to make a slight increase in one of their two agreements this year. They would like to swap their Show Daily purchase with a purchase for the Inside Back Cover of GamePlan. I have selected urgent because I don't want anyone else to snap it up in the meantime! | Rychiger Canada | 11591 | 79116 | | | Dominique Carmona | Resolved | Won't Do | Position is sold to Norgren. | |||||||||
| 789 | 01/25/24 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | I would like to change this to Inside Back Cover but I am receiving an error in Naviga. | Leibinger | 11883 | | | Dominique Carmona | Resolved | Not an error | ||||||||||||
| 790 | 01/25/24 | Courtney Nichols | Product Hub | Other | Best practices PDF | Hi Dominique, after sending the last email I noticed something was left out. Attached is the final (interim) version. Please confirm the new URL so we can update LW and CSMs can add it to their emails. Thanks so much! | Internal | - | - | | | Dominique Carmona | Resolved | Not an error | ||||||||||
| 791 | 01/24/24 | WENDY SAWTELL | Minor | Naviga | Other | Madysen unable to change both of their LinkedIn video posts to Sponsored posts...can someone do that please? Thanks. | Aagard | 11403 | | | Dominique Carmona | Resolved | Not an error | |||||||||||
| 792 | 01/24/24 | WENDY SAWTELL | Medium | Naviga | Other | When Aagard signed this contract, Account Based product on LinkedIn was $7,200, but then we changed it to $4,680, but $7,200 still shows up on the signed contract. She is requesting a revised contract with correct pricing. Can someone send me that please? Thanks. | Aagard | 11403 | | | Dominique Carmona | Resolved | Not an error | |||||||||||
| 793 | 01/24/24 | Bea Greany | Other | Other | The Smartsheet System Errors form is generating an error message when I enter text in the 'Notes' field. Notes field error message: "Invalid email format" I'm not entering an email! | N/A | N/A | N/A | | | Dominique Carmona | Resolved | Not an error | Field validation was set to email - now changed to no validation type | ||||||||||
| 794 | 01/24/24 | Mikayala Delson | Leadworks | Leadworks Issue | A-B-C is trying to locate their Upcoming New Issue Alert Newsletters in the Upcoming Campaigns in Leadworks, but they are not populating. I don't see them either. | A-B-C Packaging Machine Corp. | 11194 | | | JENNIFER BRINK | Resolved | Not an error | We didn't attach the external ID to the rateline because the re-designed template isn't ready. I have now added the external ID and created the adset for the client to use, however until the HTML is complete, there will not be a preview of the client's ad. | |||||||||||
| 795 | 01/24/24 | Bea Greany | Naviga | Need to move the date | May 8 is overbooked for PFW. Need to remove a PFW email. Patrick agreed to move the 5/8 PFW PPM Technologies eblast to May 15. Please 1) create a May 15 PFW eblast date 2) move the PPM Technologies PFW eblast (line ID 79940) in campaign 11666 from May 8 to May 15 https://pmg.navigahub.com/ew/pmg/ad/campaign_lines?ID=11666. 3) DELETE the May 8 PFW eblast from Naviga inventory. | PPM Technologies Holdings LLC / 100719 | 11666 | 79940 | | | Dominique Carmona | Resolved | Moving Date | |||||||||||
| 796 | 01/24/24 | Tracey Labovitz | Product Hub | Please change the sales and ad close date for Show Daily in the Hub to 10/4. Thank you. | | | Dominique Carmona | Resolved | Not an error | |||||||||||||||
| 797 | 01/09/24 | Casey Flanagan | BASE/Websites | Base/Website Issue | Hi, Stephanie just showed me that a CPG Next newsletter quiz made its way onto the site's What's Trending section (#6). I checked the quiz page in Base and I don't see a way to change that myself. Is there a way to remove that from the What's Trending selection? | Here's the quiz in Base: https://manage.pmmimediagroup.com/content/edit/page/22883139 ... I see it at the bottom of any eyebrow section on the site: https://www.cpgnext.com/transformation-trends ... Thank you! | NA | | | JENNIFER BRINK | Resolved | System Configuration Error | To get these to stop appearing on the home page/whats trending area, we need to select Quizzes for the intended site for the primary site/section. P1 is excluding based on items setup this way. | https://trello.com/c/YdW9kFb7/757-quiz-on-cpgs-site-showing-under-whats-trending | ||||||||||
| 798 | 12/06/23 | Madysen Fast | Minor | Leadworks | Leadworks Issue | For upcoming eblasts, in e-builder, there is not the option to repeat an ad, even though Columbia Machine has multiple past ads they could repeat. I have checked other advertisers, and they still have that option, but Columbia Machine does not. https://cloud.pmmimediagroup.com/advertiser/view/id/131 | Columbia Machine | | | Dominique Carmona | Resolved | System Configuration Error | https://pmmimediagroup.atlassian.net/browse/LW-1431 | Waiting on Yevgeny | ||||||||||
| 799 | 01/23/24 | WENDY SAWTELL | Critical | Naviga | Other | I'm unable to change Harpak's Leaders in Packaging first print ad from January/February to March/April...can someone do that for me? They are approving ASAP. Thanks. | Harpak | 11122 | | | JENNIFER BRINK | Resolved | Moving Date | Done! | ||||||||||
| 800 | 01/23/24 | WENDY SAWTELL | Critical | Naviga | Other | NBE wants to swap out their 6/19 PFW eBlast and replace with one of the new dates recently added. They would like the 4/17 deployment. Can you change the date on their approved plan? I'm only making this critical because I don't want another rep to snag that date. Thanks. | National Bulk | 11895 | | | JENNIFER BRINK | Resolved | Moving Date | |||||||||||
| 801 | 01/23/24 | Reed Simonsis | Minor | Naviga | Need to move the date | accidentaly had this scheduled in 2023 | Please move to march 25th 2024 Thanks! | PPM Technology | 9809 | 81788 | | | JENNIFER BRINK | Resolved | Moving Date | |||||||||
| 802 | 01/22/24 | Christine Smallwood | Minor | Naviga | Reporting Issue | Am noticing that the 2024 media spend totals are not appearing in my Salesforce view under, "My Accounts". Please see attached and confirm that this can be fixed. | Syntegon (2 separate accounts) please see campaign numbers below | 11874 + 11795 | 2 campaigns | | | Ryan Sharer | Resolved | System Configuration Error | This appears to be fixed. Please confirm you are seeing the numbers. | This has been turned over to Andy's team. We do not adjust SF dasboards. | ||||||||
| 803 | 01/22/24 | WENDY SAWTELL | Critical | Naviga | Other | Please change the second ad so it runs in October...I can't make the change and get an error message. | Columbia Machine | 11917 | | | Dominique Carmona | Resolved | ||||||||||||
| 804 | 01/18/24 | WENDY SAWTELL | Minor | MDT | Other | None of the CM+P Newsletter links work in MDT. services and machinery version as well as the exclusive newsletter. Two of them are on this attached plan, so you'll have to fix the machinery one too. Thanks. | Proven Partners | | | Dominique Carmona | Resolved | Not an error | ||||||||||||
| 805 | 01/22/24 | Aleks Apkarian | MDT | Leadworks Issue | Used MDT to build example list of media options, cross checked with Hub and pricing for LI and FB targeted campaigns don't match. Went into Naviga to create example proposal and pricing matches Hub, not MDT. | Verdeco Recycling | 11920 | 82000, 82001 | | | JENNIFER BRINK | Resolved | This isn't an error. It looks like 2023 ratelines were used in the MDT plan Naviga and hub are correct with the 2024 pricing. | |||||||||||
| 806 | 01/22/24 | Reed Simonsis | Minor | Naviga | Need to move the date | Billed in 2023, rescheduling q1 2024. A new line has been created. | Please zero out line 82004. Thank you! | Steamericas - Optima Steamer | 10247 | 6,883,782,004.00 | | | JENNIFER BRINK | Resolved | Moving Date | Done | ||||||||
| 807 | 01/22/24 | Christine Smallwood | Critical | Naviga | SalesForce/Naviga sync | Although I am checking the "Force Sync" button followed by 1) In Naviga & 2) In Leadworks, each of the contacts is not actually syncing over to Navig. Because of this, when I attempt to write a proposal from the Gummies opportunity, there is no "Order Contact" available in the drop down. Will you please help me Force Sync all three contacts in the Makat account? | Makat Candy Technology GmbH (Syntegon) | Naviga Account Number 116270 | creating a Naviga Proposal | | | JENNIFER BRINK | Resolved | System Bug | Hi Christine! There was an update in Naviga over the weekend that affected our connection between SF and Naviga. Their team has fixed the issue and you should be able to sync companies and contacts again. I force synced one of yours and it was successful. Please let me know if there are any additional issues. Thanks! Jenn | |||||||||
| 808 | 01/16/24 | WENDY SAWTELL | Minor | MDT | Other | link for OEM LinkedIn to hub not working. https://cloud.pmmimediagroup.com/_/media-discovery-quote/review?id=867 Thanks. | NA | | | Dominique Carmona | Resolved | Not an error | Updated link, awaiting overnight change | |||||||||||
| 809 | 01/19/24 | Jake Brock | Major | Naviga | Rate Line Addition/Adjustment | Adding line items. | Per approval from John we will apply a discount to each of the line items on this order. Both digital report sponsorships should cost $5,500. Bringing total campaign total to $11,000. | Power Central | 11911 | both lines | | John Schrei | | Dominique Carmona | Resolved | Not an error | ||||||||
| 810 | 01/18/24 | Christine Smallwood | Minor | Naviga | Adding an Agency | Actually, this is a problem with removing an agency. The change has been implemented several times but it never sticks. Universal Robots no longer has McCall Media. We've removed it and it has been escalated, but they are appearing again in the media campaign proposals. Please confirm and thanks! | Universal Robots | 11902 and 11903 - please check the account overall (multiple fixes that did not stick/are not sticking) | n/a | | | JENNIFER BRINK | Resolved | Not an error | HI Christine, I have removed the agency connection in Naviga manually. Please let me know if this issues happens again. Thanks, | |||||||||
| 811 | 01/18/24 | Reed Simonsis | Minor | Naviga | Rate Line Addition/Adjustment | There was a mistake on a print ad. | Was informed by Lara and patrick to add a make good pfw mag for april. Please zero out the line. | Chales Ross & Son | 11592 | 81916 | | | JENNIFER BRINK | Resolved | Make Good | Done! | ||||||||
| 812 | 01/16/24 | Christy Flores | Naviga | Rate Line Addition/Adjustment | We need these line items zeroed out for these House Ads. Thank you!! | pmmi/101726 | 11878 | 81732, 81733 | | | JENNIFER BRINK | Resolved | Billing | Done! | ||||||||||
| 813 | 01/17/24 | Christy Flores | Naviga | Other | Naviga doesn't show a 2024 CPA campaign for Alek Apkarian or House Rep. I'm creating line items for the Free CM+P NL's that will be billed to CPA but becasue the two mentioned don't show in Naviga, I'm unable to create the line items.. I've attached an image showing a few of the reps that currently show up for reference to what I need created. | 100475 | | | JENNIFER BRINK | Resolved | Not an error | Done! I added house rep and turned Tom D's into Aleks. I moved Power Central from that plan to Jake's since Jake took over Tom's accounts. | ||||||||||||
| 814 | 01/18/24 | MaryAnn Coyle | Major | Naviga | Rate Line Addition/Adjustment | I am unable to adjust rate lines for Wendy since there is no Line Description for LIP items. 81725, 81726, 81727 should be reduced to $3000 as No override-New Advertiser. 81728 should be reduced to $3060 as No override-New Advertiser. | Pack Air, Inc. | 11794 | 81725,81726,81727,81728 | | | JENNIFER BRINK | Resolved | Billing | ||||||||||
| 815 | 01/17/24 | MaryAnn Coyle | Naviga | Rate Line Addition/Adjustment | Naviga shows HCP Asked & Answered price as $6800 but Hub says $6650. ot sure which is correct but I had to adjust price for one of Leo's orders to reflect Hub. | NA | https://hub.pmmimediagroup.com/asked-and-answered-2/?brand=7-d8a49ef289-v8f80k | | | Dominique Carmona | Resolved | Product Update/Close Date Change | The 2023 price is still on the hub... the hub will need to be updated to reflect the 6800 price. Thanks! | |||||||||||
| 816 | 01/17/24 | Mikayala Delson | Leadworks | Leadworks Issue | These FB and LI campaigns are not populating under the Audience Network Report for: Industrial Fumigant Co. Can we push these so they appear? https://cloud.pmmimediagroup.com/campaign/view?id=49703 https://cloud.pmmimediagroup.com/campaign/view?id=49702 | Industrial Fumigant Co. | 11769 | 80799.2 and 80800.2 | | | JENNIFER BRINK | Resolved | Not an error | Campaigns are still running. they won't hit the audience network view for the client until they are done running. | ||||||||||
| 817 | 01/17/24 | LEO GUENTHER | Critical | Naviga | Other | Can you please ad a Pro Plan with 1/2 horizontals in May/June, September and October | Is there any way you can open LIP back up. I am guessing each rep has a prospect out there that have not confirmed LIP Yet. I know Shurtape is going to confirm tomorrow or Friday. | ADCO | 11195 | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | You just need to move the digital dates forward and the plan will add as it should. The 1/15/2024 is what is throwing the closed error. | |||||||||
| 818 | 01/16/24 | Mikayala Delson | Leadworks | Leadworks Issue | These two PAN campaigns are not loading under the advertiser's Audience Network Histroy tab. can we push these so that they appear? https://cloud.pmmimediagroup.com/campaign/view?id=49280 https://cloud.pmmimediagroup.com/campaign/view?id=49501 | GEA | | | JENNIFER BRINK | Resolved | Not an error | These will not pop onto the Audience Network tab for the client until there are impression counts added. If you mean our banner ad history tab, let me know and I will look into it. | ||||||||||||
| 819 | 01/17/24 | Reed Simonsis | Minor | Naviga | Need to move the date | please move the 12/18 eblast to march 25th. Billed but has not run. | please move the 12/18 eblast to march 25th. Billed but has not run. Thanks! | PPM Technology | 9809 | 66949 | | | JENNIFER BRINK | Resolved | Moving Date | |||||||||
| 820 | 01/12/24 | ELIZABETH TIERNEY | Naviga | Rate Line Addition/Adjustment | I quoted canon on the eb multichannel based on the pricing attached but the price is different in naviga...one of these needs to be adjusted and then the price for canon's order needs to be adjusted in naviga to match the quoted price, please! thanks! | canon usa | 11864 | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | extra LI ad was added. | 1/16 - Emailed Liz. I see an extra EBA LI ad. The package should be 1 banner ad line and 2 LI ads. There are 3 EBA LI ads on this plan. | ||||||||||
| 821 | 01/17/24 | Brian Gronowski | Major | Naviga | Other | Generated PDF | Please review order #11880 When you generate a PDF to send to client every line item has the same Package Name. PFW - Leaders in Processing - full-page - 2024. Show stuff, PAN stuff | Linde | 11880 | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Brian added the non package products while adding the package. MaryAnn helped him correct this | |||||||||
| 822 | 01/16/24 | Bea Greany | Naviga | Other | Naviga 'Due Date' field disappeared from the Production by Sales Rep dashboard view. I reconfigured the campaign lines to add back the Due Date field. After re-adding the 'Due Date' field, the date is formatted as Day, Month D, 2024 time rather than M/DD/YYYY | all | all | n/a | | | JENNIFER BRINK | Resolved | Question | We can't adjust the date format in our settings, but I can send a request to see if its something that can be adjusted or an option they can expose | ||||||||||
| 823 | 01/16/24 | Madysen Fast | Minor | Naviga | Other | The due date tab on Naviga in the production by sales rep view is not there anymore. It only shows the start and end date. Is there a way to add the due date back? | N/A | N/A | | | JENNIFER BRINK | Resolved | Question | You can add the due date field back to the view by clicking "configure output" and add the field back. We can't adjust the date format in our settings, but I can send a request to see if its something that can be adjusted or an option they can expose. | ||||||||||
| 824 | 01/17/24 | LEO GUENTHER | Critical | Naviga | Other | Can you open up this plan for PXE Showcase. I need to Add the IFC to the issue and it said it closed Jan 9 | Lara approved we can get the ad in the issue | Leibinger | 11883 | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | This has been added. | |||||||||
| 825 | 01/16/24 | WENDY SAWTELL | Critical | Naviga | Other | Trying to add a Leaders Pro plan for PW but it won't let me and says it closed on the 15th...we will be selling it for a while if the dates can be pushed back. Thanks. | NA | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | the dates for the digital products were set to 1/15. issue was resolved by moving those lines to 2/1 | |||||||||||
| 826 | 01/12/24 | Jake Brock | Critical | Naviga | Missing a date/Need a date | Added line item. | Approval from production to sell January 19th start date for Linkedin campaign. Just need inventory opened up again for this date to be able to select it. Thanks! | Boston Dynamics | 11855 | 81455 | | | JENNIFER BRINK | Resolved | Moving Date | |||||||||
| 827 | 01/12/24 | Christy Flores | Naviga | Rate Line Addition/Adjustment | We need the line item zeroed out for this House Ad | PMG/107371 | 11731 | 81465 | | | JENNIFER BRINK | Resolved | Billing | |||||||||||
| 828 | 01/12/24 | Christy Flores | Naviga | Rate Line Addition/Adjustment | We need the line items zeroed out for these House Ads | pmmi/101726 | 11858 | 81461, 81462, 81463, 81464 | | | JENNIFER BRINK | Resolved | Billing | |||||||||||
| 829 | 01/12/24 | Christy Flores | Naviga | Rate Line Addition/Adjustment | We need the line item zeroed out for this House Ad | pmmi/101726 | 11857 | 81460 | | | JENNIFER BRINK | Resolved | Billing | |||||||||||
| 830 | 01/12/24 | Christy Flores | Naviga | Rate Line Addition/Adjustment | We need the line item zeroed out for this House Ad | pmmi/101726 | 11856 | 81459 | | | JENNIFER BRINK | Resolved | Billing | |||||||||||
| 831 | 01/12/24 | Christy Flores | Leadworks | Help with a view | I need to provide client's with their Leadworks usernames when working with CPA Member's and their free CM+P Focus NLs. I go to Leadworks, Admin, and click on users, but get an error message stating I'm not allow to perform this action. See attached screenshot. Any assistance is appreciated. | Leadworks | | | JENNIFER BRINK | Resolved | Question | Christy sees the users now! | ||||||||||||
| 832 | 01/12/24 | Courtney Nichols | Naviga | Billing Contact not pulling through | Please help adjust this campaign's billing address. The correct address is in the order notes and in SF for the contact | Signode | 11748 | | | JENNIFER BRINK | Resolved | Question | An "agency" version of the company with the desired address needs to be added to Salesforce and pushed to Naviga. Then add the "agency" version of the company as the agency for this campaign. | |||||||||||
| 833 | 01/11/24 | ELIZABETH TIERNEY | Major | Naviga | Missing a date/Need a date | I have a client who wants to run a LinkedIn campaign as a test for a potentially bigger campaign ASAP, but there isnt any inventory until Feb. 9th. Can we open something earlier than that for them? Target audience is food and bev engineers. Thanks! | Integrity Staffing Solutions | 11852 | | | JENNIFER BRINK | Resolved | Not an error | |||||||||||
| 834 | 01/09/24 | Stephanie Neil | BASE/Websites | Base/Website Issue | I can't get any products to show up on the CPG Next website because there is no primary section for "Products." | Jen K. said I needed to start it as "Product" not "Article" but that didn't work either. I think the simplest solution is to add a primary category of "Products" in the SEO Fields section. | N/A | | | JENNIFER BRINK | Resolved | Question | To get these to work, Jen is correct you need to use Product and not Article. To get them to appear under the product sections they need both a primary site & section AND a website schedule for these to appear as intended | https://trello.com/c/uUTp1ZmN/755-cpg-next-site-pages-created-using-the-type-product-are-not-appearing-where-we-expect-them | ||||||||||
| 835 | 01/10/24 | WENDY SAWTELL | Major | Naviga | Other | Trying to book Formost PAN for PACK EXPO Facebook 1 week before and says it is sold out but only shows four items sold on Smartsheet. Can we still get them in for Bagging, pouching and wrapping? If so, can someone add it to the plan. She's ready to approve. Thanks. | Formost | 11830 | | | JENNIFER BRINK | Resolved | ||||||||||||
| 836 | 01/11/24 | Christine Smallwood | Minor | Naviga | Other | Is it possible to give sales reps permission to delete a product on a proposal after that product close date has passed? | all | all | all | | | JENNIFER BRINK | Resolved | Question | ||||||||||
| 837 | 01/10/24 | Kelly Greeby | Naviga | Other | Can Jenn look at the dates for webinars in Naviga -- per this Chatter post. https://pmmidotorg.lightning.force.com/lightning/r/0D5EX00000Anobg/view | Hi @Trey Smith and thank you. Do we have the opportunity to expand the offering to a three-sponsor model and follow the same pattern as the other brands? In addition, will you please take a look at Naviga and note that the Brand Editorial Webinars are not drawing with specific drop-down dates. This does not allow for selection of a specific topic and date as per the SmartSheet. | N/A | | | JENNIFER BRINK | Resolved | |||||||||||||
| 838 | 01/10/24 | Christy Flores | Naviga | Rate Line Addition/Adjustment | We need the line item zeroed out for this House Ad | pmmi/101726 | 11831 | 81351 | | | JENNIFER BRINK | Resolved | Billing | Done! | ||||||||||
| 839 | 01/10/24 | Jake Brock | Medium | Naviga | Rate Line Addition/Adjustment | N/A | Need all three line items changed on this order per approval from John Schrei to match a previous quote Tom Duggan gave the prospect. Will need the roundtable to be priced at $17,500 and will need both enewsletter ads priced at $4,500. | Hexagon | 11760 | All three lines | | John Schrei | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | ||||||||
| 840 | 01/09/24 | Madysen Fast | Minor | BASE/Websites | Base/Website Issue | I am trying to approve updates to someones company page and it is not showing. Error attached. | Columbia/Okura | | | Dominique Carmona | Resolved | Not an error | https://trello.com/c/gagGLzbz | |||||||||||
| 841 | 01/10/24 | Christy Flores | Naviga | Rate Line Addition/Adjustment | We need the line items zeroed out for these House Ads. Thank you! | pmmi/101726 | 11828, 11829 | 81337, 81339 | | | Emma Satchell | Resolved | Billing | House ads zeroed out. | ||||||||||
| 842 | 01/03/24 | Lara Krieger | Send My Ad | Other | This did not push to SMA- pls determine why | MDX Process | 11761 | 80722.1 | | | JENNIFER BRINK | Resolved | System Bug | This should now have pushed over, Jenn and I troubleshooted this earlier in the week. | Steps taken - changed product type and then changed back to hopefully force it into SMA. | |||||||||
| 843 | 01/05/24 | MaryAnn Coyle | Medium | Leadworks | Leadworks Issue | I am now a CSM for Aleks and I do ot have full permissions to Leadworks. Forbidden pages come up when trying to view LW Users: https://cloud.pmmimediagroup.com/_/user | NA | | | JENNIFER BRINK | Resolved | System Configuration Error | Changed Aleks' CSM from Reed to MaryAnn. | Jen, could you please teach me how to fix this one when you're back? - Emma reached out to maryann, she is out so will connect with her when she returns - Jenn | ||||||||||
| 844 | 01/09/24 | Mikayala Delson | Naviga | Help with a view | When I try to open any of the MUNDO Leaders line items, it goes to an error: (612): The workflow for "MUNLELPDIG" has not been defined. This happened with the HCP Leaders line items before which Jenn fixed. | MUNDO Líderes in Latinoamerca Program - Digital | | | JENNIFER BRINK | Resolved | System Configuration Error | This is fixed. There is now a workflow attached. | ||||||||||||
| 845 | 01/09/24 | WENDY SAWTELL | Minor | MDT | Other | I received a note that my latest issue with MDT was resolved, but links still not working. See attachment and click on enfoque or destacado. Thanks. | NA | | | JENNIFER BRINK | Resolved | Not an error | ||||||||||||
| 846 | 01/09/24 | WENDY SAWTELL | Minor | MDT | Other | Links from Media Discovery Tool to Hub are not working for Enfoque and destacado newsletters...might be other broken ones for Mundo, but those were the two I found today. Thanks. Wendy | NA | | | Dominique Carmona | Resolved | Not an error | ||||||||||||
| 847 | 01/09/24 | PATRICK YOUNG | Critical | Naviga | Other | Please change the closing date for PFW Feb. Leaders to January 22nd. | The above request is time sensitive. | Cablevey Conveyors | | | Emma Satchell | Resolved | Product Update/Close Date Change | Yes | ||||||||||
| 848 | 01/05/24 | Hannah Krause | Leadworks | Leadworks Issue | Tried to fix ad options for CM+P Industry webinar so that there was only one ad and one logo ad. However, this existing campaign still has an extra ad. Please remove the extra ad in this eBlast campaign if possible. | Also, Please update my email and name in this system errors SmartSheet to "Hannah Krause" and "hkrause@pmmimediagroup.com" | Nulogy | 49726 | | | JENNIFER BRINK | Resolved | System Configuration Error | Removed the extra ad. | ||||||||||
| 849 | 01/04/24 | Christy Flores | Other | SalesForce/Naviga sync | I am trying to create a free CM+P NL campaign for a client. Salesforce is saying I don't have access to Naviga. See attached screenshot. | Salesforce | | | Emma Satchell | Resolved | Permission granted, let me know if you have any trouble accessing! | https://pmmimediagroup.atlassian.net/servicedesk/customer/portal/9/SS-889?created=true | Request placed to Salesforce team | |||||||||||
| 850 | 01/08/24 | LEO GUENTHER | Critical | Naviga | Other | Viking Masek tried to approve their plan today and said the link was expired. Also, Allied Flex and Viking have ZERO Campaign Production Forms that can be completed in their plans. Should I just delete the Line Items in Viking Masek and start again because he wants to approve this afternoon. | Alled Flex Technologies and Viking Masek | 11196 and 11163 | Campaign Production Forms | | | Emma Satchell | Resolved | Campaigns updated | Yes | |||||||||
| 851 | 01/04/24 | Lara Krieger | Naviga | SalesForce/Naviga sync | There is currently no sync from salesforce when an proposal is closed by a rep. | It would be very helpful to have any proposals that are cancelled or closed in Salesforce to push that info to Naviga so l can actually see what may still come in for issues. This will help greatly in determing issue sizes. | N/a | | | JENNIFER BRINK | Resolved | Unfortunately, it is not possible for Salesforce to trigger Naviga automatically. We remind rep's consistently they need to close campaigns once lost, as that is their responsibility. | Rep was supposed to cancel this. | |||||||||||
| 852 | 12/20/23 | Brian Gronowski | Medium | Leadworks | Product Issue | building a plan, then selecting CPG Next intelligent reports, the selections had 4 options when there is one. there are no single page options anymore | n/a | n/a | | | Emma Satchell | Resolved | System Bug | This is an error in MDT. We do not offer full page ads anymore in the Digital Transformation Intelligence Report. If you'd like to potentially bring this back as a product, please send an email to John Schrei/Jen Krepelka. I am working to have the erroneous lines removed from MDT. | https://pmmimediagroup.atlassian.net/jira/software/c/projects/LW/issues/LW-1449 | Yes | Ticket placed to Dev team to remove deleted ratelines still showing in MDT | |||||||
| 853 | 12/18/23 | Mikayala Delson | Leadworks | Leadworks Issue | This Leaders 2023 retargeting campaign is not showing up on the advertiser's Audience Network Report.Can we add it on there so the advertiser can view metrics? | https://cloud.pmmimediagroup.com/_/audience-network?aid=3 https://cloud.pmmimediagroup.com/campaign/view?id=41800 | A-B-C Packaging Machine Corp. | 9572 | 63505 | | | Dominique Carmona | Resolved | Not an error | ||||||||||
| 854 | 01/04/24 | Christy Flores | Naviga | Rate Line Addition/Adjustment | We need the line item zeroed out for this House Ad | House Ad | PMG/107371 | 11756 | 81009 | | | Emma Satchell | Resolved | Billing | Zeroed out! | |||||||||
| 855 | 12/21/23 | WENDY SAWTELL | Critical | Naviga | Other | Trying to get a few orders signed today, but I'm getting a ratecard error for our Beta Newsletters for PW. Trying to add two of them to their plan. One on October 1st and the other on November 13th. Thanks. | Brenton | 11772 | | | Dominique Carmona | Resolved | Not an error | |||||||||||
| 856 | 12/20/23 | Casey Flanagan | Medium | Other | Other | Hello, I've lost access to Cyberduck, and I heard there was a password change for it. Can you please share the new access key ID and Secret Access Key? I need access to upload a BI report PDF for this week's article. If it'd be possible to sent the login by end of day today, that would be great. Tomorrow morning works as well. Thank you! | NA | Cyberduck | | | JENNIFER BRINK | Resolved | ||||||||||||
| 857 | 12/21/23 | Courtney Nichols | Naviga | Need to move the date | Morrison would like to swap the October full page and the April ½ page so that the ½ page is in October and the full in April. Naviga is not allowing me to make the change since it's part of the Leaders package | Thank you | Morrison Container | 11535 | 78298, 78299 | | | Dominique Carmona | Resolved | Not an error | ||||||||||
| 858 | 12/21/23 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | I'd like to zero out this order. Brian offered a FB and LI makegood to make up for their Webinar's poor performance. | Industrial Fumigant Co. | 11769 | | | Dominique Carmona | Resolved | Make Good | ||||||||||||
| 859 | 12/21/23 | Reed Simonsis | Medium | Naviga | Need to move the date | Client missed send due to end of year, allowing for one reschedule into 2024. | Since we are billing the client in December 2023. Please reschedule by creating 0 dollar line item in q1 of 2024. Please contact me via slack if there are question on this! | PPM | 9809 | 66949 | | | Dominique Carmona | Resolved | Moving Date | |||||||||
| 860 | 12/21/23 | Reed Simonsis | Medium | Naviga | Need to move the date | Clients have been working on their technology minute for sometime but where not able to approve of content before year end. | Per Patrick, we are billing both of these sends in 2023 but would like to reschedule the sends. For Paratherm - Please reschedule line item 70400 to Early Febuary. For Bepex, - please reschedule to mid March. Please slack Reed with any questions. Thanks, | Paratherm & Bepex | 1,023,210,535.00 | 7,040,068,684.00 | | | Dominique Carmona | Resolved | Moving Date | |||||||||
| 861 | 12/21/23 | Casey Flanagan | BASE/Websites | Base/Website Issue | Sean first ran into this issue and alerted me to it. This scheduled article is showing an error message in the scheduling, unique from yesterday's. He did a hard refresh and still saw it. He was getting the error code on the bottom, and when I tried to add a new schedule, I got this second error code on top. He says he's also getting a 404 message when clicking on the article in a newsletter, but I think that's a result of it not being published yet. | The newsletter Sean was looking at was for Jan 4, so no urgency to fix something already in peoples' hands. Anne Marie scheduled the story for Jan 2. I'm assuming this has to do with taxonomy updates again, so is it something we should just wait out? Thanks, sorry to dump this right before the holidays. | NA | https://manage.pmmimediagroup.com/content/edit/article/22882182 | | | Dominique Carmona | Resolved | System Configuration Error | https://trello.com/c/DiyMPaAL | ||||||||||
| 862 | 12/20/23 | Christy Flores | Naviga | Rate Line Addition/Adjustment | We need the line item zeroed out for this House Ad | House Ads | PMG/107371 | 11754 | 80600, 80601, 80602, 80603, 80604, 80605, 80606, 80607, 80608, 80614, 80616, 80617, 80618, 80619, 80620, 80621, | | | Dominique Carmona | Resolved | Not an error | ||||||||||
| 863 | 12/20/23 | Christy Flores | Naviga | Rate Line Addition/Adjustment | We need these line items zeroed out for these House Ads | House Ads | pmmi/101726 | 11029, 10255, 11759 | 80651, 80670, 80652, 80671, 80672 | | | Dominique Carmona | Resolved | Not an error | ||||||||||
| 864 | 12/20/23 | Casey Flanagan | BASE/Websites | Base/Website Issue | Base scheduling is giving me this error: "Network error: Failed to fetch Retry?" I refreshed, restarted Chrome, and sent it to Sean to see if it's just me, but the error stuck. | Hi Dominique! Per the "Outline the steps..." section, Base isn't letting me schedule story. Do you know a way around this? Thank you! | NA | https://manage.pmmimediagroup.com/content/edit/article/22882301 | | | Dominique Carmona | Resolved | System Configuration Error | https://trello.com/c/olZSa38z | ||||||||||
| 865 | 12/20/23 | Christy Flores | Naviga | Rate Line Addition/Adjustment | We need the line item zeroed out for this House Ad | House Ads | PMG/107371 | 11756 | 80622, 80623, 80624, 80625, 80637, 80638, 80639, 80640, 80641, 80641 | | | Dominique Carmona | Resolved | Not an error | ||||||||||
| 866 | 12/08/23 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | Can we bill QC for their December eblast and LinkedIn this month but reschedule them for Jan/Feb? | QC Conveyors | 10450 | 69878 + 73838 | | | JENNIFER BRINK | Resolved | Question | Working on a process with Courtney | ||||||||||
| 867 | 12/20/23 | Christine Smallwood | Minor | Naviga | Product Issue | The Leaders Category form is still not available on this contract - the issue is not resolved. I refreshed my screen twice. | Graphic Packaging | 11234 | Leaders Categories - Campaign Custom Data Forms | | | Dominique Carmona | Resolved | Not an error | ||||||||||
| 868 | 12/20/23 | Christine Smallwood | Minor | Naviga | Product Issue | The Leaders Category form is not available on 11148 (see attached). Please restore. | Intralox | 11148 | Campaign Custom Data Forms | | | Dominique Carmona | Resolved | Not an error | ||||||||||
| 869 | 12/20/23 | Christine Smallwood | Minor | Naviga | Product Issue | The Leaders Categories form is not available in the Campaign Custom Data Forms section of Naviga. | Printpack | 11231 | Campaign Custom Data Forms | | | Dominique Carmona | Resolved | Not an error | ||||||||||
| 870 | 12/13/23 | Courtney Nichols | Leadworks | Leadworks Issue | Weekly Wrap newsletters are not pulling through after being moved to R3 status | Thank you! | Syntegon | 11657, 11658 | | | JENNIFER BRINK | Resolved | System Configuration Error | the external ID wasn't on the rateline when plan was created. | ||||||||||
| 871 | 12/20/23 | Christine Smallwood | Minor | Naviga | Product Issue | Same as WestRock-the Leaders Category production form is not available in the Campaign Custom Data Forms. | Frazier & Son | 11144 | Leaders Categories - Campaign Custom Data Forms | | | JENNIFER BRINK | Resolved | Not an error | The form has been added | |||||||||
| 872 | 12/20/23 | Christine Smallwood | Minor | Naviga | Reporting Issue | Please note that Leaders Category form is unavailable in the "Campaign Custom Data Forms" section of this proposal. I need to be able to submit those categories in this contract/campaign. Please let me know when fixed. | WestRock | 11076 | Campaign Custom Data Forms | | | JENNIFER BRINK | Resolved | Not an error | The form has been added | |||||||||
| 873 | 12/18/23 | Christy Flores | Naviga | Rate Line Addition/Adjustment | We need the line item zeroed out for this House Ad | House Ad | PMG/107371 | 11731 | 80479 | | | Dominique Carmona | Resolved | |||||||||||
| 874 | 12/15/23 | WENDY SAWTELL | Medium | Naviga | Other | Please apply member rate...OCME owned by Robopac/TopTier. Thanks. | OCME | 11730 | | | Emma Satchell | Resolved | Billing | Campaign has been updated! | Yes | |||||||||
| 875 | 12/15/23 | Courtney Nichols | Naviga | Need to move the date | James Alexander is changing to 3 full pages instead of 4 ½ pages. I'm having trouble changing it on my own. Can you please change the order to 3 full pages: Jan/Feb, May/June, and October PW? | Thank you | James Alexander | 11489 | 77860 through 77863 | | | Emma Satchell | Resolved | Billing | Campaign has been updated! | |||||||||
| 876 | 12/14/23 | Courtney Nichols | Naviga | Missing a date/Need a date | Can you help me move this HCP LinkedIn to 5/10? No dates are appearing for 2024.- Thank you! | Plexpack | 10541 | 70449 | | | Emma Satchell | Resolved | Billing | Change approved by John and implemented. | ||||||||||
| 877 | 10/20/23 | Reed Simonsis | Medium | Leadworks | Leadworks Issue | Patrick and I tried to remove a few contacts from the Advertisers in leadworks. Please see attached for section I am refering to. When trying to remove these contacts, it gives an error saying they cannot be removed due to their relation to campaigns in the advertisers leadworks. We are trying to remove: Air Products Kat Yesvetz All-Fill, Inc Matt Krohmer Teresa Rivera Please let me know if there are any questions. | Air Products, All-Fill | - | - | | | JENNIFER BRINK | Resolved | Not an error | Request completed | https://pmmimediagroup.atlassian.net/browse/LW-1266 | No | Not sure how to fix - Emma This looks like a bug I have a ticket into Doug. | ||||||
| 878 | 11/13/23 | Lara Krieger | Naviga | Other | Hi... Courtney changed the print primary name to Ambra Washington but l am not seeing that. l only see Anya. | WestRock | 11076 | | | JENNIFER BRINK | Resolved | System Bug | Going to be fixed when we have integration tools at our disposal early 2024. | |||||||||||
| 879 | 12/05/23 | Christine Smallwood | Minor | Naviga | Other | Janet Darnley has resigned from Syntegon. I just set up Naviga 11657 and she is the default Billing Contact. I suspect this will continue until we nip it in the bud. Is there a way to remove her universally from the accounts - all Syntegon accounts - and make sure she does not default as the billing contact? Thank you! | All Syntegon | all | Billing Contact | | | Dominique Carmona | Resolved | Not an error | Janet Darley was made inactive in both Leadworks and Naviga. Courtney is meeting with Christine to determine actual billing contacts by Syntegon brand. Courtney will reach out if she needs additional help, but this ticket is closed for now. | Yes | ||||||||
| 880 | 12/11/23 | Riley Phoenix | Leadworks | Leadworks Issue | Tried to create a Supplied HTML eblast and received an error | Bishop Wisecarver | 9904 | 64324.7 | | | JENNIFER BRINK | Resolved | Not an error | |||||||||||
| 881 | 12/07/23 | Aleks Apkarian | Medium | Naviga | Rate Line Addition/Adjustment | Quick Line Entry - Select a Product: (HCPNLF) add an Ad Type: Flat Fee Digital Add a Rateline: no ratelines available | thank you for your help! | Weiler Engineering | 11684 | | | Dominique Carmona | Resolved | User Error - Sales Rep | ||||||||||
| 882 | 11/09/23 | Lara Krieger | Minor | Send My Ad | Other | The position of page 1 did not transfer to SMA, came in as a reg full page ad. | 77926.1 | 11374 | | | JENNIFER BRINK | Resolved | User Error - CST | CSM missed adding the internal note on the item line. | ||||||||||
| 883 | 12/06/23 | Madysen Fast | Minor | Leadworks | Leadworks Issue | When i try to view Linkedin Videos under the history dash, an error message pops up. The error message is attached. | N/A | | | JENNIFER BRINK | Resolved | |||||||||||||
| 884 | 12/08/23 | Mikayala Delson | Naviga | Billing Contact not pulling through | I'm trying to set the billing contact as the WESTMOUNT360 LIMITED Jackson House, Station Road, Chingford United Kingdom address, but it is not populating. The address is listed under the agency. | METTLER TOLEDO | 11653 | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | The Agency was not set up correctly in SalesForce and it wasn't linked with Naviga. I have corrected the setup in SF, Synced to Naviga and attached the Agency to the plan. | |||||||||||
| 885 | 12/04/23 | Tracey Labovitz | Naviga | Template Issue | Show Daily Ad sizes have been updated. We want to make sure they are right on Naviga. I am not sure how and want to be sure. | I have attached the correct specs here. We need to eliminate the 1/6 and 2/3 ads for Show Daily 2024. Thank you. | N/A | | | JENNIFER BRINK | Resolved | Not an error | ||||||||||||
| 886 | 12/08/23 | WENDY SAWTELL | Major | Naviga | Rate Line Addition/Adjustment | There's no rate line for the HCP Focus newsletters and I need to send a proposal before noon if possible. see screenshot. Thanks. | NA | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Hi Wendy. All HCP Focuses for 2024 are under packages. | No | ||||||||||
| 887 | 12/08/23 | WENDY SAWTELL | Critical | Naviga | Product Issue | None of the 2024 Mundo e-blasts are in the system. I need a video e-blast added for this monday, the 11th. I spoke with Kelly and confirmed Madysen can handle if we get materials today. Thanks. | Anritsu | 11600 | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Your overall Campaign end date is set to 12/31/2023. If you move it to 12/31/2024 you should see the dates. | No | |||||||||
| 888 | 12/08/23 | WENDY SAWTELL | Critical | Naviga | Other | For some reason I can't delete a Mundo Facebook Ad from this plan and it isn't an approved order. The reason I can't is because the date has already passed. This seems silly and should be able to delete anything on an order that hasn't been approved. Can someone please delete it and add to a list of things to ask Naviga? Making this critical because I need to get this approved now so we can receive materials for the other item I asked to add. Thanks. | Anritsu | 11600 | | | JENNIFER BRINK | Resolved | Not an error | I can review the security settings in Naviga, but I think this was an intentional setting. I have removed the ad. | No | |||||||||
| 889 | 12/07/23 | Lara Krieger | Send My Ad | Other | The ad is not moving to SMA but the profile did... can you check pls | Material Transfer | 11465 | 77613.1 | | | Dominique Carmona | Resolved | Won't Do | |||||||||||
| 890 | 12/06/23 | Christine Smallwood | Critical | Naviga | Rate Line Addition/Adjustment | Hello, please make the following adjustments to these proposals due to a) PMMI Membership discount and b) Game Plan Six Categories Total (applied discount) Please see below in "Notes" | Naviga 11657: Apply the 10% member discount + Adjust 3 Game Plans to $2,295 each Naviga 11658: Apply the 10% member discount + Adjust 2 Game Plans to $2,295 each Naviga 11659: Adjust 1 Game Plan to $2,295 total | All Syntegon (Three Separate Naviga Proposals) | 11657 + 11658 + 11659 | see notes below | | WENDY SAWTELL | | Dominique Carmona | Resolved | Won't Do | ||||||||
| 891 | 12/05/23 | Christine Smallwood | Minor | Naviga | Product Issue | the OEM Multi-Channel Package does not appear available in Naviga. Please see attached. Thank you! | Rockwell Automation | 11650 | OEMMTPKG | | | Dominique Carmona | Resolved | User Error - Sales Rep | ||||||||||
| 892 | 12/04/23 | Lara Krieger | Product Hub | https://hub.pmmimediagroup.com/pack-expo-show-daily/?brand=7-c0d3cba9d9-lvrgml Please change: Tabloid Page- to Full Page Tabloid Spread- to Full Page Spread Standard to - 1/2 Page Island can this not be next to 2024 at top and instead with rest of the items? | | | Dominique Carmona | Resolved | Not an error | |||||||||||||||
| 893 | 12/04/23 | Lara Krieger | Product Hub | Please update the Show Daily page with the updated specs created by Dave Bacho. https://hub.pmmimediagroup.com/pack-expo-show-daily/?brand=7-c0d3cba9d9-lvrgml | | | Dominique Carmona | Resolved | Not an error | |||||||||||||||
| 894 | 12/01/23 | Madysen Fast | Minor | Naviga | SalesForce/Naviga sync | I am trying to add Tim Kelley as a production contact for Encoder, so I changed his relationship in saleforce, but it is not properly syncing. | Encoder | 10783 and 11341 | | | Dominique Carmona | Resolved | System Configuration Error | Jenn and I connected, escalating to Simone for help on the issue. -DC | ||||||||||
| 895 | 11/27/23 | Courtney Nichols | Leadworks | Leadworks Issue | Hello, I am trying to remove Christina Rowland from the LOMA account because she now works for Frain and I need to send her an updated login. She has been added to Frain successfully but I need help making LOMA invisible to her: https://cloud.pmmimediagroup.com/advertiser/update?id=340 I think I covered all bases in SF. | Frain | NA | NA | | | Dominique Carmona | Resolved | System Configuration Error | https://pmmimediagroup.atlassian.net/browse/LW-1427 | ||||||||||
| 896 | 11/27/23 | Christine Smallwood | Minor | Leadworks | Reporting Issue | The lead download function in Leadworks (BW Flexibles account) is not functioning. I receive an Error 500; Here is the account: https://cloud.pmmimediagroup.com/advertiser/view?id=2215 | BW Flexible Systems | n/a | n/a | | | Emma Satchell | Resolved | User Error - Sales Rep | Email with solution incoming. | Yes | I emailed Christine on this issue, giving her until Monday to respond. | |||||||
| 897 | 11/30/23 | LEO GUENTHER | Medium | Naviga | Other | All four plans show Christine Smallwood as the Rep. Should be me. | Massman Companies/EDL Packaging/Ideal Pace/DTM | 11289,11320,11287, 11288 | | | Emma Satchell | Resolved | User Error - Sales Rep | Solved via email | No | Nothing wrong with setup, these contracts were approved prior to Leo being assigned as the rep to the Naviga campaigns. | ||||||||
| 898 | 11/30/23 | Christy Flores | Naviga | Rate Line Addition/Adjustment | We need the line item zeroed out for this House Ad | House Ad | PMG/107371 | 11621 | 79328 | | | Emma Satchell | Resolved | Billing | ||||||||||
| 899 | 11/29/23 | Christy Flores | Naviga | Rate Line Addition/Adjustment | We need the line item zeroed out for this House Ad | House Ads | PMG/107371 | 11615 | 79261 | | | Dominique Carmona | Resolved | Not an error | ||||||||||
| 900 | 11/29/23 | Madysen Fast | Minor | BASE/Websites | Base/Website Issue | I am not able to log into base. It keeps saying invalid password even with my saved password. | Base | | | Dominique Carmona | Resolved | Not an error | ||||||||||||
| 901 | 11/28/23 | Christy Flores | Naviga | Rate Line Addition/Adjustment | We need the line item zeroed out for this House Ad | House Ad | PMG/107371 | 10476 | 79199 | | | JENNIFER BRINK | Resolved | Won't Do | ||||||||||
| 902 | 11/29/23 | Madysen Fast | Medium | Leadworks | Leadworks Issue | This campaign is not showing up in leadworks, the advertiser is not syncing to Leadworks. | Winternitz | 11581 | 79026.2 | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | ||||||||||
| 903 | 11/28/23 | Lara Krieger | Send My Ad | Other | Page 1 for Intralox in Buyer's Guide did not move to SMA | Intralox | 11148 | 745721 | | | JENNIFER BRINK | Resolved | Not an error | |||||||||||
| 904 | 11/28/23 | LEO GUENTHER | Major | Naviga | Billing Contact not pulling through | I changed Stacie Eberly to Stacie McCormick months ago and for some reason, Naviga is pulling Eberly out of SF and onto Ossid Plans. | both plans pulled through the wrong name. I just need to get her two proposals as soon as possible. | Ossid - A promach Company | 11463 and 11603 | | | Dominique Carmona | Resolved | Not an error | ||||||||||
| 905 | 11/28/23 | WENDY SAWTELL | Critical | Naviga | Other | Anritsu wants to buy a Mundo Facebook Sponsored post that starts on 12/8 and I'm unable to add the date. Madysen said we have time to do it if she can get us materials this week. They are buying it to promote a webinar they are doing on 12/13, so would we consider starting their ad a few days earlier? Thanks. | Anritsu | 11600 | | | Dominique Carmona | Resolved | Not an error | No | ||||||||||
| 906 | 11/27/23 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | Can we get approved for a 12/5 standard eblast? Leo said he will give me materials by tomorrow afternoon to made the date. | Viking Masek Packaging Technologies | 11595 | | | Dominique Carmona | Resolved | Not an error | ||||||||||||
| 907 | 11/27/23 | Jake Brock | Medium | Naviga | Missing a date/Need a date | This is for the contract packaging enewsletter free placement for the CPA sponsors. Nulogy has chosen the newsletter and would like to run in November issue, will need that item added to order. Thanks! | Nulogy | 11596 | | | Dominique Carmona | Resolved | Not an error | |||||||||||
| 908 | 11/27/23 | lee Ashcroft | Naviga | Please move all media elements that are not a part of the Leaders packages from campaign ID 11218 to campaign ID 11591. Thank you! | Also, please add the attachment inclided here as the updated agreement for BOTH the above mentioned Campaign ID's | | | Dominique Carmona | Resolved | Not an error | ||||||||||||||
| 909 | 11/21/23 | WENDY SAWTELL | Critical | Naviga | Need to move the date | Please change the start date to 12/1...I ran this by Kelly and the team. | Winternitz | 11581 | | | Dominique Carmona | Resolved | Moving Date | |||||||||||
| 910 | 11/21/23 | Brian Gronowski | Minor | Naviga | Rate Line Addition/Adjustment | Need to edit a premium position program started internally | I have a signed order, Plan #11373 for SEW-EURODRIVE and the 2024 OEM OBC cover position. To make life simple, can we add Leaders to this program, change billing to flexible and set it up to invoice March, June, September and December 2024. | SEW-EURODRIVE | 11373 | | | Dominique Carmona | Resolved | Not an error | ||||||||||
| 911 | 11/21/23 | Brian Gronowski | Minor | Naviga | Rate Line Addition/Adjustment | Need to edit a premium position program started internally | I have a signed order, Plan #11058 for SEW-EURODRIVE and the 2024 ProFood World OBC cover position. To make life simple, can we add Leaders to this program, change billing to flexible and set it up to invoice February, April, June, August, October and December 2024. | SEW-EURODRIVE | 11058 | | | Dominique Carmona | Resolved | Not an error | ||||||||||
| 912 | 11/21/23 | WENDY SAWTELL | Minor | Naviga | Other | Advertiser: Columbia Machine, Inc. Campaign ID: 11552 Campaign Status: CO Advertiser: Aagard Campaign ID: 11403 Campaign Status: CO These two campaigns were recently updated with new ABBIC pricing, but I'm unable to download a new copy of the insertion order and I'd like to send a copy to each customer. Can someone upload the revised contracts to each account and send me a copy of each please? Thanks. Wendy | NA | | | Dominique Carmona | Resolved | Not an error | ||||||||||||
| 913 | 11/21/23 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | I would also like this LinkedIn zero'd out. Another make good. | GEA | 11010 | 79022 | | | Dominique Carmona | Resolved | Make Good | |||||||||||
| 914 | 11/21/23 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | I'd like to zero out this LinkedIn for 12/1. It is a make good approved by Kelly. | GEA | 11010 | 79017 | | | Dominique Carmona | Resolved | Make Good | |||||||||||
| 915 | 11/20/23 | Brian Gronowski | Minor | Naviga | Rate Line Addition/Adjustment | s | VDG is continuing the demo inserts using Packaging World in 2024. Plan #11576 Please add 2-page demo insert Jan/Feb, May/June, September and Nov/Dec $7090/insertion net – Flexible Billing Include Packaging World Leaders on this plan Divide payment equally in February, June, September and December | VDG | 11576 | | | Dominique Carmona | Resolved | Custom Product | ||||||||||
| 916 | 11/20/23 | WENDY SAWTELL | Major | Naviga | Other | Can someone add the Leaders components for PW and PFW please (zero dollars for each item). This one will have to be handled a little differently because their new fiscal starts April 1st, so their second ad will be purchased later. Thanks. | 10722 | | | Emma Satchell | Resolved | Billing | No | Reached out to Wend for campaign ID of 2024-2025 items | ||||||||||
| 917 | 11/20/23 | Reed Simonsis | Minor | Naviga | Need to move the date | Forgot about thanksgiving weekend. Please move this back one more week. So sorry to ask for another move! | ESI Group | 9755 | 78700 | | | Dominique Carmona | Resolved | Moving Date | ||||||||||
| 918 | 11/20/23 | Lara Krieger | Send My Ad | Other | For JLS and New England, they are not pushing through to the Jan/Feb PW issue and rest of orders | JLS and New England Machinery | | | Dominique Carmona | Resolved | Not an error | |||||||||||||
| 919 | 11/17/23 | LEO GUENTHER | Medium | Naviga | SalesForce/Naviga sync | Did not get confirmation email | Hi - I moved these 4 accounts over from Christine Smallwood yesterday to my name. Naviga shows plans confirmed but I never got confirmation emails. | Massman/EDL/Ideal Pase and DTM | 11320,11287,11289,11288 | | | Emma Satchell | Resolved | User Error - Sales Rep | Individual campaigns for 2024 needed to be moved over, in addition to Salesforce accounts. I have moved these for you and attributed 100% of the commision to you. Please let me know if this is incorrect. | No | ||||||||
| 920 | 11/17/23 | Reed Simonsis | Minor | Naviga | Need to move the date | need to push this facebook back by 1 week . please move to november 24th. | ESI Group | 9755 | 63104 | | | Emma Satchell | Resolved | Billing | Campaign updated accordingly | Yes | ||||||||
| 921 | 11/17/23 | Tom Duggan | Leadworks | Leadworks Issue | querry error on Linked metrics | see attached picture, LinkedIn Metrics are showing error message, i tried full year and last qtr, still same error message | n/a | | | Emma Satchell | Resolved | System Configuration Error | This reporting has been fixed! | |||||||||||
| 922 | 11/16/23 | PATRICK YOUNG | Major | Naviga | Rate Line Addition/Adjustment | Please add Page Opposite TOC to this campaign for the months of February, April and June. The net rate is $3,750 which is an increase from 2023. | Please remove the hold in Naviga. Gericke USA had this position in 2023. | Gericke USA | 11563 | | | Emma Satchell | Resolved | Billing | Approved by John for 2024 and update made to campaign. | No | ||||||||
| 923 | 11/16/23 | PATRICK YOUNG | Critical | Naviga | Rate Line Addition/Adjustment | Please schedule 1/2 page placements in February, May/June, September and october. | Both Reed and I got an error message when trying to schedule the 3 remaining 1/2 page ads. | FlexLink Systems | 11559 | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | ||||||||||
| 924 | 11/16/23 | PATRICK YOUNG | Major | Naviga | Rate Line Addition/Adjustment | Please change product to PFW full page print Inside Front Cover position | Flexicon Corp | 11547 | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | |||||||||||
| 925 | 11/15/23 | Lara Krieger | Naviga | Other | The leadoff 1/3 ads came into SMA as fulls for the 2024 order | PMI Kyoto | 11412 | | | JENNIFER BRINK | Resolved | System Configuration Error | Wrong size code was used on the rateline. Should have used 1/3 vertical not Full page | |||||||||||
| 926 | 11/14/23 | ELIZABETH TIERNEY | Major | Naviga | Other | I'm building a media plan in Naviga and the line items I'm adding aren't showing up as products listed. the $$ amount is going up, and when I generate a PDF the different items are in there, but I can't see what I'm adding in the plan. I've added 2 game plans, accidentally, because the 1st one didn't show up and now I can't remove it from the plan. | bell-mark | 11542 | | | JENNIFER BRINK | Resolved | Not an error | Everything is there, it may have just been a small glitch. | Deleted extra Game Plan category - As for the remaining issues, it seems like a bug? | |||||||||
| 927 | 11/15/23 | Bea Greany | Leadworks | Leadworks Issue | HCP Asked & Answered LWorks campaign template is not named in 2023 Naviga rate card. | Please add Naviga data to Honeywell's HCP Asked & Answered eblast campaign in LeadWorks #47687. | Honeywell https://cloud.pmmimediagroup.com/advertiser/view?id=4869 | LWorks #47687 https://cloud.pmmimediagroup.com/campaign/view/id/47687 | Naviga Line ID 73951.12 https://pmg.navigahub.com/ew/pmg/ad/pw/edit_campaign_line?ID=102145&l=73951.12&c=11073 | | | Emma Satchell | Resolved | Not an error | This has been completed | |||||||||
| 928 | 11/15/23 | Brian Gronowski | Minor | Naviga | Other | Showcase - OBC Premium Position | Patrick Young is releasing the OBC position (All-Fill) on Showcase for PEI and VDG will take that spot. Can you please add to order 11550 | VDG | 11550 | | | Emma Satchell | Resolved | Not an error | Completed | Yes | ||||||||
| 929 | 11/14/23 | lee ashcroft | Medium | Naviga | Other | Please take all non-leaders items from this campaign and move them to campaign ID 11540 Thanks! | BellaTrx | 11009 | | | Dominique Carmona | Resolved | Product Update/Close Date Change | |||||||||||
| 930 | 11/15/23 | Brian Gronowski | Minor | Naviga | Rate Line Addition/Adjustment | Need to edit a premium position program started internally | I have a signed order, Plan #11376 for the 2024 Munson ProFood World page opp editor program. To make life simple, can we add Leaders to this program, change billing to flexible and set it up to invoice Feb, April, June, August, October and December 2024 | Munson Machinery | 11376 | | | Emma Satchell | Resolved | Billing | Complete | Yes | ||||||||
| 931 | 11/14/23 | LEO GUENTHER | Minor | Naviga | Product Issue | Tried to Add 3 Product Ads | Are additional Product Ads no longer for sale for PW LIP | Mettler Toledo Prod Insp. | 11544 | | | Emma Satchell | Resolved | Not an error | Emailed answer to Leo | |||||||||
| 932 | 11/14/23 | Christine Smallwood | Minor | Naviga | Rate Line Addition/Adjustment | bundled offer - Contract Packaging | Specialty Equipment | 11549 | Annual Product Guide - Contract Packaging | | | Dominique Carmona | Resolved | Not an error | ||||||||||
| 933 | 11/14/23 | WENDY SAWTELL | Minor | MDT | Other | Link to Facebook - Facebook Video - Targeted Ad in Media Disovery Tool doesn't link to the hub. https://cloud.pmmimediagroup.com/_/media-discovery-quote/review?id=719 Thanks. Wendy | NA | | | Dominique Carmona | Resolved | Not an error | ||||||||||||
| 934 | 11/14/23 | ELIZABETH TIERNEY | Major | Naviga | Rate Line Addition/Adjustment | I'm trying to change the months for print ads in a leaders campaign and I'm getting the error The following Errors occurred while attempting to Save this Campaign Line: When selecting off of a Ratecard, you must select a Line/Description | bell-mark | 11244 | | | Dominique Carmona | Resolved | Not an error | |||||||||||
| 935 | 11/13/23 | Jake Brock | Medium | Naviga | Missing a date/Need a date | This is for booking FROR for the CPA annual sponsors. Peoria Production Solutions decided to go with the CM+P enewsletter option. Their preferred months in order are January, February, March. Can the zero dollar line item be added so I can secure the date for them? Thanks! | Peoria Production Solutions | 11539 | n/a | | | Dominique Carmona | Resolved | Not an error | ||||||||||
| 936 | 11/13/23 | Brian Gronowski | Minor | Naviga | Rate Line Addition/Adjustment | Need Leaders added to a prior plan created by our internal team | I have a signed order, Plan #11375 for the 2024 VDG ProFood World Cover tip program. To make life simple, can we add Leaders to this program, change billing to flexible and set it up to invoice Feb, April, June, August, October and December 2024. | VDG | 11375 | | | Dominique Carmona | Resolved | Billing | ||||||||||
| 937 | 11/13/23 | Brian Gronowski | Minor | Naviga | Rate Line Addition/Adjustment | Need Leaders added to a prior plan created by our internal team | I have a signed order, Plan #11372 for the 2024 VDG OEM Cover tip program. To make life simple, can we add Leaders to this program, change billing to flexible and set it up to invoice March, June, September and December 2024? | VDG | 11372 | | | Dominique Carmona | Resolved | Billing | ||||||||||
| 938 | 11/13/23 | Mikayala Delson | Naviga | SalesForce/Naviga sync | There are two accounts in Naviga for the advertiser contact Dylan Piccolo but only one contact in Salesforce. Can we remove the duplicate contact in Naviga? | Dorner Mfg. Corp. | N/A | N/A | | | JENNIFER BRINK | Resolved | System Configuration Error | There was an issue with the SF sync, we may see more of these. The issue has been fixed. | ||||||||||
| 939 | 11/13/23 | PATRICK YOUNG | Critical | Naviga | Rate Line Addition/Adjustment | Please change price to $675. ESI is changing the FB campaign from FB to LI and the charge is the price difference. | ESI Group USA | 11536 | | | JENNIFER BRINK | Resolved | Won't Do | Moved this to the Price Adjustment request form, Madysen should reach out shortly. | ||||||||||
| 940 | 11/13/23 | PATRICK YOUNG | Critical | Naviga | Rate Line Addition/Adjustment | Please change CPM in this campaign to 37. It is an increase from 2023. | Charles Ross & Son | 11523 | | | JENNIFER BRINK | Resolved | Won't Do | Moved this to the Price Adjustment request form, Madysen should reach out shortly. | ||||||||||
| 941 | 11/13/23 | ELIZABETH TIERNEY | Medium | Naviga | Rate Line Addition/Adjustment | just need to add a free CPA member CP newsletter. March or April | morrison | 11488 | | | Dominique Carmona | Resolved | Not an error | |||||||||||
| 942 | 11/13/23 | Brian Gronowski | Minor | MDT | Other | n | F&I Directory is referenced as PELV in MDT. Should be for PEI | Perfex | | | Dominique Carmona | Resolved | Not an error | |||||||||||
| 943 | 11/13/23 | Tom Duggan | Product Hub | Other | Adding text to a description | simple request, just updating a description on the report listing on the Intelligence Report listings. For March, update description to: March: Data Management, Artificial Intelligence and ERP --- https://hub.pmmimediagroup.com/digital-transformation-intelligence-report/?brand=7-92a5eafdb7-vjr97h | n/a | n/a | n/a | | | Dominique Carmona | Resolved | Not an error | ||||||||||
| 944 | 11/13/23 | tsmith@pmmimediagroup.com | BASE/Websites | Please reset my password. | | | Dominique Carmona | Resolved | ||||||||||||||||
| 945 | 11/13/23 | tsmith@pmmimediagroup.com | BASE/Websites | Please reset my password. | | | Dominique Carmona | Resolved | ||||||||||||||||
| 946 | 11/10/23 | Reed Simonsis | Minor | Naviga | Need to move the date | Patrick made a mistake on schedule. Please turn the june half page to october. THanks, | ESI Group | 11409 | 76981 | | | Dominique Carmona | Resolved | Not an error | ||||||||||
| 947 | 11/10/23 | WENDY SAWTELL | Critical | Naviga | Other | Both companies are going to do Leaders Pro and want to do Leaders Pro with three 1/2 page ads instead of two full-page ads. Dekka wants 1/2 vertical in Mar/April. Jul/Aug & september. Wexxar wants 1/2 horizontal in Jan/Feb, May/June and October. I'd like to get these in her hands to approve today becuase she is out next week. Thanks. | Dekka & Wexxar plans | 11259 & 11193 | | | Dominique Carmona | Resolved | Billing | |||||||||||
| 948 | 11/10/23 | LEO GUENTHER | Minor | Other | Other | No Charge CPA Member LinkedIn | Please add a Linked in to the CPA audience for their no charge member send. April 3 or April 10 are preferred dates. | Texrap | 11518 | | | Dominique Carmona | Resolved | Not an error | ||||||||||
| 949 | 11/09/23 | Christy Flores | Naviga | Rate Line Addition/Adjustment | We need the line item zeroed out for this House Ad | House Ads | PMG/107371 | 10287 | 78123 | | | JENNIFER BRINK | Resolved | Not an error | ||||||||||
| 950 | 11/09/23 | LEO GUENTHER | Minor | Other | Other | NO Charge CPA Member Newsletter | First choice is October, Second Choice is September, Third Choice is December | Viking Masek | 11512 | | | JENNIFER BRINK | Resolved | Not an error | I added the Oct NL to the plan | |||||||||
| 951 | 11/09/23 | WENDY SAWTELL | Major | Naviga | Other | I need to re-work both of these plans and I'm unable to delete anything because the dates have past. Can both of these plans be deleted, so I can add fresh items for 2024? I have to get her everything today. Thanks. | Hitachi | 10711 & 10722 | | | JENNIFER BRINK | Resolved | Not an error | Hi Wendy! I removed all past items! | ||||||||||
| 952 | 11/08/23 | lee ashcroft | Minor | Naviga | Need to move the date | I need to have TNA’s PW Leaders print ad that’s currently running in April to be moved to run in the Jan/Feb issue. And then I need their PFW Full page print ad that’s currently running in June to be moved to the April issue. The campaign ID is 11026 | I need to have TNA’s PW Leaders print ad that’s currently running in April to be moved to run in the Jan/Feb issue. And then I need their PFW Full page print ad that’s currently running in June to be moved to the April issue. The campaign ID is 11026 | TNA Solutions | 11026 | | | JENNIFER BRINK | Resolved | Moving Date | ||||||||||
| 953 | 11/07/23 | WENDY SAWTELL | Minor | Naviga | Other | Delkor gets a free exclusive CP newsletter and would like the following choices... September November April Thanks. | 11477 | | | JENNIFER BRINK | Resolved | Not an error | ||||||||||||
| 954 | 11/07/23 | Reed Simonsis | Minor | BASE/Websites | Other | Nuspark has changed their name to Rychiger and it needs to be updated in their company profile for leaders (base). | Please proceed with the name change or let me know i am ok to change it myself without issues. Thanks! | Nuspark/Rychiger | , | , | | | JENNIFER BRINK | Resolved | ||||||||||
| 955 | 11/06/23 | WENDY SAWTELL | Critical | Naviga | Other | I’m trying to book the three palletizing/depalletizing package this videos for 2024 but they aren’t in Naviga. Can someone add them so I can get approval? Thanks. | Columbia Machine | | | Dominique Carmona | Resolved | Not an error | ||||||||||||
| 956 | 11/07/23 | Brian Gronowski | Minor | MDT | Other | Not applying Member rates to MDT plan | The Haskell Company | | | JENNIFER BRINK | Resolved | System Configuration Error | This has been resolved and I am now seeing the member pricing being applied. Please use the client "The Haskell Company" moving forward in all systems. Thanks! | There were 2 companies in Leadworks. We merged them and made sure the correct Ids were used. | ||||||||||
| 957 | 11/06/23 | LEO GUENTHER | Medium | Other | Other | Need you to input the CPA date on the plan | ADCO would like March (first pick)then February then January for their NO Charge CPA Member Newsletter | ADCO Mfg. | 11492 | | | Dominique Carmona | Resolved | Not an error | ||||||||||
| 958 | 10/13/23 | Emma Satchell | Minor | Naviga | Other | @Jenn: The CPG Next Charter Sponsorship product includes a 10% discount on all other CPG Next product purchases for that advertiser (for the fiscal year). We need to add an adjustment code for CPG Next to account for that 10% discount. Zero rush, please let me know if you have any questions! | n/a | n/a | n/a | | | JENNIFER BRINK | Resolved | Not an error | CPG Next | |||||||||
| 959 | 11/05/23 | WENDY SAWTELL | Minor | Naviga | Other | I'm only seeing 2023 Mundo Robotics Playbook in MDT, so I'm assuming the 2024 Playbook needs to be added to Naviga. Thanks. | NA | | | JENNIFER BRINK | Resolved | Not an error | There are no 2024 Playbooks in the works at this time. | |||||||||||
| 960 | 11/06/23 | LEO GUENTHER | Minor | Other | Other | Converge - The notification below shows three hits from Harley Davidson but the contact email is nate.engebos@pharmatechlabs.com. | Multi-Conveyor | | | JENNIFER BRINK | Resolved | Not an error | We are updating the record in Omeda, this isn't an error, just a subscriber that changed companies. | |||||||||||
| 961 | 11/03/23 | WENDY SAWTELL | Minor | Naviga | Other | Econocorp qualifies for a free exclusive CP+M Newsletter. These are their top three choices if someone can add to their plan. 2/9 3/8 9/13 Thanks. | Econocorp | 11476 | | | Dominique Carmona | Resolved | Not an error | |||||||||||
| 962 | 11/02/23 | Christine Smallwood | Minor | Naviga | Rate Line Addition/Adjustment | Massman has requested a LinkedIn post in November 2024. Please confirm when the contract is ready to send. | Massman | 11473 | CPA Membership CM+P Exclusive Newsletter | | | JENNIFER BRINK | Resolved | Won't Do | Yes | |||||||||
| 963 | 11/02/23 | Christine Smallwood | Minor | Naviga | Rate Line Addition/Adjustment | Frazier & Son would like January LinkedIn for their CPA Membership CM+P Exclusive Newsletter. Please confirm when the Naviga 11472 proposal is ready to send to the client. | Frazier & Son | 11472 | Contract Packaging Free Offer | | | JENNIFER BRINK | Resolved | Won't Do | Yes | |||||||||
| 964 | 11/03/23 | WENDY SAWTELL | Minor | Naviga | Other | All Exclusive Contract Packaging Newsletters for 2024 are reserved by "Test Company". Can those be removed so we can book newsletters? Thanks. | NA | | | Dominique Carmona | Resolved | Won't Do | ||||||||||||
| 965 | 11/03/23 | Kelly Greeby | Minor | Product Hub | Product Issue | Hi! Can you please remove the specs page from the Show Daily product for now. We still list two of the ad sizes we have removed. I've asked Bacho to create a new page but it will take a bit. https://hub.pmmimediagroup.com/pack-expo-show-daily/?brand=7-c0d3cba9d9-lvrgml&tab=specs Thanks K | N/A | | | Dominique Carmona | Resolved | Not an error | ||||||||||||
| 966 | 11/02/23 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | I'd like to cancel this PSSI Sponsored Quiz and replace it for line Item 77755, a PFW White Paper. I'm not able to delete the Sponsored Quiz. Is that because it was already invoiced? | PSSI | 10487 | 70104 | | | Dominique Carmona | Resolved | Billing | |||||||||||
| 967 | 11/01/23 | Tom Duggan | Major | Product Hub | Other | Description clarification on digita reports page in the hub -- https://hub.pmmimediagroup.com/digital-transformation-intelligence-report/?brand=7-92a5eafdb7-vjr97h | Emma, --- will all the changes we did on dates for the digital reports and language, i did not catch the header text was not updated from the slide. --- it call out only IIoT, that is misleadoing Current: Be seen as a thought leader in the digitalization space, getting your solutions in front of a highly curated CPG Next audience looking for answers to their IIoT questions. Change to: This report series covers trending digital transformation topics and technologies. Be seen as a thought leader in digitalization by getting your solutions in front of a highly curated CPG manufacturing audience with a thought leadership article and receive quality leads. (or similar text :) this is what is on the Seismic presentation: Align your business with key topics in digital transformation when you sponsor one of five 2024 digital reports. Sponsors receive editorial coverage and lead access i attached the original slide that was sent on 10/3 email. thanks Tom | N/A | | | Dominique Carmona | Resolved | Not an error | No | ||||||||||
| 968 | 11/01/23 | Brian Gronowski | Major | Naviga | Need to move the date | You cannot book into the following issue(s) because they are closed: PFW - ProFood World Magazine - Friday, December 1, 2023 - Closed on Monday, October 30, 2023 12:00 AM | Closing date for Dec PFW is wrong and not allowing us to confirm orders. Per Sharon it should be Closing next week: 11/6 – 11/10 • 11/6 – OEM Winter • 11/8 PFW December | Bettcher | | | Dominique Carmona | Resolved | Product Update/Close Date Change | |||||||||||
| 969 | 10/30/23 | Jake Brock | Medium | Naviga | Need to move the date | Tried to delete past due line item (75474) for October 20th but it will not let me change or delete the date. Added a new line item for Facebook ad in November (77444) but earliest I can do for a date is November 17th. With Thanksgiving holiday client does not want to do that far into the month. I checked with CSM and he said if client gets material this week we can do the November 10th start date. Would we be able to open that date back up on this order to sell them that spot? Just need one Facebook ad on this order to begin November 10th. Thanks! | Nulogy | 11252 | both line items | | | Dominique Carmona | Resolved | Moving Date | ||||||||||
| 970 | 10/20/23 | Christine Smallwood | Minor | Naviga | Product Issue | Just wondering why there are two forms for Leaders Categories; which one is the one we should fill out or why the double entry? | Start on Chatter, Emma moving to system errors to keep track. Link to chatter: https://pmmidotorg.lightning.force.com/lightning/r/0D5EX000009DqRa0AK/view | n/a | n/a | n/a | | | JENNIFER BRINK | Resolved | System Bug | https://navigaglobal.my.site.com/support/s/case/5006e000023bCj0AAE/form-no-longer-on-rateline-still-generating-in-campaigns | Yes | Form is not attached to ratelines, yet still showing up whenever package is added to a plan with those rateslines. Bug request placed to Naviga Friday 3:30pm. - Emma | ||||||
| 971 | 10/27/23 | PATRICK YOUNG | Major | Naviga | Other | See attached error message for booking OBC position for Ampco Pumps | Ampco Pumps Expo Pack oBC | 11443 | | | JENNIFER BRINK | Resolved | Not an error | This has been added to the plan. We had it held on a FROR holding plan. | ||||||||||
| 972 | 10/25/23 | Brian Gronowski | Minor | Naviga | Other | Why does Alice appear 4x See attached | Hormann | | | Dominique Carmona | Resolved | System Bug | Hey Brian! There was an issue with the sync on the Salesforce side. The contact was pushing and Naviga was sending the user Id back, however SF was not saving the connection. It is now correctly synced and I have removed all the duplicate names. You should only see Alice one time moving forward. | https://pmmimediagroup.atlassian.net/servicedesk/customer/portal/3/CORE-3477?created=true | Yes | Ticket filed with Salesforce, seems to not be syncing. | ||||||||
| 973 | 10/26/23 | Reed Simonsis | Minor | Naviga | Need to move the date | Please move the date to 11/17 as i am not able to move this date. Thanks! | Steamaricas | 10247 | 6883.7 | | | Dominique Carmona | Resolved | Not an error | ||||||||||
| 974 | 10/20/23 | Lara Krieger | Medium | Product Hub | Other | Please see the attached text file for updates to various brands. Also can we have this info NOT downloadable for clients? If a client grabs a pdf with the wrong date and 6 months from now tells me they did not know the dates was modified that is an issue. Can we have a static webpage with dates? | Naviga updated | Editorial cal's for 2024 | | | AMBER MILLER | Resolved | Product Update/Close Date Change | |||||||||||
| 975 | 10/26/23 | Aleks Apkarian | Minor | MDT (WENDY USE ONLY) | SalesForce/Naviga sync | When testing MDT with Emma, an account I'm working with was showing up as being assigned to "Daniel Smith." We are guessing this is a disconnect from Salesforce, though I have assigned this account to myself on Monday, October 23rd. | Thank you for your help! | siegwerk | | | JENNIFER BRINK | Resolved | Hi Aleks! Salesforce does not automatically assign the sales rep in Leadworks (yet, there is an integration being laid out). So for now you would need to manually assign yourself to an account... Here is a quick video showing now to make that change. https://pmmi-org.zoom.us/rec/share/33Eq_gdaDeoLJU_NpZnuYeapKpcFaDHC2VT37BKnCS2Cns3TmIz5ZwT65P0h8gfZ.IeyDkUpeRMlm4eCR | |||||||||||
| 976 | 10/04/23 | Stephanie Haag | Minor | Leadworks | Leadworks Issue | https://cloud.pmmimediagroup.com/_/audience-network/campaign-details?cid=44757 This facebook says 0 leads but then if you click it shows three names that aren't actually supposed to be there. | Chase-Logeman | | | JENNIFER BRINK | Resolved | System Configuration Error | https://pmmimediagroup.atlassian.net/browse/LW-1247 | |||||||||||
| 977 | 10/25/23 | Christine Smallwood | Minor | Leadworks | Leadworks Issue | Please move the 2023 Leaders Stats (Content Engagement Report) from this Leadworks account (Syntegon Packaging Technology LLC): https://engagement.pmmimediagroup.com/0a00b2d8da32be304c24819af7354e67 to this Leadworks account (Kliklok LLC, a Syntegon Company): https://engagement.pmmimediagroup.com/ab955c6544a7035e912a6541c51634ae In 2024, the Syntegon Content Engagement Report will go here: https://cloud.pmmimediagroup.com/advertiser/view/id/6153 (this might change, but that is the directive I have from the client to date) | Syntegon | | | Dominique Carmona | Resolved | Won't Do | ||||||||||||
| 978 | 10/25/23 | PATRICK YOUNG | Major | Naviga | SalesForce/Naviga sync | I'm getting an error message when creating an opp for Messer Americas. | Messer Americas | 11431 Opp # | | | JENNIFER BRINK | Resolved | System Bug | Hi Patrick! I wasn't able to recreate the error, but i was able to add the eblast to the plan. Can you please let me know if it happens again? | Possible glitch? Couldn't recreate. | |||||||||
| 979 | 10/25/23 | Reed Simonsis | Minor | Naviga | Missing a date/Need a date | I am not able to move the date | Please move date to first week of december. Thank you! | EPLAN | 10804 | 72139 | | | Dominique Carmona | Resolved | Yes | |||||||||
| 980 | 10/25/23 | MaryAnn Coyle | Major | Naviga | Missing a date/Need a date | Client signed Order for PW Pro Package but print dates were wrong. She wants May/June and October full pages ($5000 each). Madysen deleted out the incorrect print dates but can't add back in. | STA, LLC | 11406 | | | Dominique Carmona | Resolved | Not an error | |||||||||||
| 981 | 10/23/23 | Madysen Fast | Medium | Naviga | Billing Issues | The contract price that is in the attachments does not have the same price as the overall cost in Naviga. | Aagard | 11403 | | | Dominique Carmona | Resolved | Won't Do | |||||||||||
| 982 | 10/23/23 | Lara Krieger | Medium | Product Hub | Other | We are removing two sizes of ads and need to have them removed from the Hub. Thank you. | Please remove the 1/6 and the 2/3 ads in the Show Daily book. https://hub.pmmimediagroup.com/pack-expo-show-daily/?brand=7-c0d3cba9d9-lvrgml | N/A | | | Dominique Carmona | Resolved | Not an error | |||||||||||
| 983 | 10/23/23 | Kelly Greeby | Minor | Product Hub | Other | N/A | Can you please update the sales/materials close dates for Show Daily Sales Close = 10/14 Ad Close = 10/14 Same day :) Thanks K | N/A | N/A | | | Dominique Carmona | Resolved | Not an error | ||||||||||
| 984 | 10/19/23 | Mikayala Delson | Leadworks | Other | Hexagon gained 103 leads but only received 19 clicks on their ad. Can we find the reasoning to this? Tom is requesting this is a priority. Here are the metrics from Hexagon’s recent CPG Newsletter on 10/18: · Total Send: 57,098 · Opens: 11,846 · Clicks: 96 · Clicks on the sponsor link (Hexagon): 19 | Preview: https://pmg-production.s3.amazonaws.com/NL-previews/2023-CPG-Newsletter/CPG-Next-newsletter-101823.html | Hexagon | LW: 47363 | | | Emma Satchell | Resolved | System Bug | This has been resolved | Yes | |||||||||
| 985 | 10/19/23 | Reed Simonsis | Minor | Leadworks | SalesForce/Naviga sync | Added contact Alex Haas into salesforce. After waiting and many tries, this contact will not sync over to leadworks users. Can you help with this user sync so i can provide login credentials? THanks! | feedscrew | - | - | | | Emma Satchell | Resolved | Not an error | Yes | Not sure how to fix, Reed said could wait for Monday - Emma | ||||||||
| 986 | 10/20/23 | WENDY SAWTELL | Minor | Naviga | Other | Columbia Okura approved order number 11405, but I couldn't fill out the forms because Robotics didn't show up as an option. Can someone add it to the drop down list please? Thanks. | Columbia Okura | 11405 | | | Emma Satchell | Resolved | Billing | This has been coordinated outside of the system error doc. | Yes | This has been handled and approved by Joan. Wendy's customer will get Robotics AND another category, as robotics can not be it's own PAN for PEI category. | ||||||||
| 987 | 10/20/23 | Lara Krieger | Minor | Product Hub | Other | Pls update the dates on this page: https://hub.pmmimediagroup.com/pack-expo-showcase/?brand=7-c0d3cba9d9-lvrgml Sales close should be- Sept 12th and materials Sept 19th | PACK EXPO Showcase page | | | Emma Satchell | Resolved | Product Update/Close Date Change | ||||||||||||
| 988 | 10/20/23 | Lara Krieger | Minor | Product Hub | Other | Pls update the dates on this page: https://hub.pmmimediagroup.com/pack-expo-east-showcase/?brand=7-c0d3cba9d9-lvrgml Sales close for 2024 should be: 1/9 and materials due 1/12 | PACK EXPO East page | | | Emma Satchell | Resolved | Product Update/Close Date Change | ||||||||||||
| 989 | 08/28/23 | Lara Krieger | Naviga | Hi, The OEM annual resource guide profiles are not showing up in Naviga under the winter issue of OEM. There is only one currently listed in the system. Maybe that is right but there should be a lot more l think based on last years sales. Thx. | | | JENNIFER BRINK | Resolved | Question | This legit looks like we have 1 sold. We found a hub issue and Lara will add a ticket to the doc. | ||||||||||||||
| 990 | 10/11/23 | Emma Satchell | Minor | Naviga | Other | Could you please create me a Naviga report? Attached are details on what is needed in the report. Please let me know if you have any questions! | n/a | n/a | n/a | | | JENNIFER BRINK | Resolved | Not an error | https://pmgbi.navigahub.com/v/report.html?id=4b62d07c-dd1d-490f-a30f-1713c444d83c&token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJrZXkiOiI1NzNiNGZjZS01ZTI3LTRiM2YtOTY1Ni03YTVlYjRkNmQxNGEiLCJpYXQiOjE2OTcxNDU2MzQuNzUzfQ.7gyh7MmyA_vauj0Ft1qF8iRewIkzyoG7quF6ibyFrqQ | |||||||||
| 991 | 08/21/23 | Lara Krieger | Other | The media kit for CM+P lists the wrong date for the Nov/Dec sales close of CM+P. It should say Oct 20th with materials due Oct 27th. It shows Oct 27th for both dates right now. Thx Lara | | | AMBER MILLER | Resolved | Product Update/Close Date Change | |||||||||||||||
| 992 | 10/17/23 | Lara Krieger | Medium | Naviga | Other | The print ads for C+P all pushed through except for the Nov/Dec ad and Resource Guide. Can you see why? | Econocorp | 11360 | 76675.1 | | | JENNIFER BRINK | Resolved | System Configuration Error | SMA and Naviga dates didn't match... they do now! | |||||||||
| 993 | 10/18/23 | ELIZABETH TIERNEY | Major | Naviga | Rate Line Addition/Adjustment | can't add a december linkedin page because of an error. See attached. | All Packaging Machinery | 11317 | | | JENNIFER BRINK | Resolved | System Configuration Error | Fixed, you can add the date now. | ||||||||||
| 994 | 10/14/23 | Brian Gronowski | Minor | Naviga | Other | . | Please create a line for 6x page 1 PFW for GEA at an issue rate of $3885 net/issue Please create a line for Craft Brew, IBC, for GEA at an issue rate of $2845 net Both rates following historical rates with a 2024 factored rate increase. | GEA | 11374 | | | Dominique Carmona | Resolved | Product Update/Close Date Change | Based on FROR sheet: https://app.smartsheet.com/sheets/h4grP2g7G3x8jrp2Q6CQ3cWVj4Gh2phpv4Q3CpJ1?view=grid | Notes from Emma: PFW one page can be approved, as only 3% decrease and covered by "Profood World Discounting- authorized to approve discount for PFW for sales reps trying to catch up to usual pricing. Needs to be 5% or more, if not send it to John." Craft Brew—I do not think this can be approved, unless @Jenn Brink knows something different? The current price he has listed is a 44% decrease from what we should be charging for the Craft Brew IBC. We should send to John for approval. | ||||||||
| 995 | 10/14/23 | Brian Gronowski | Minor | Naviga | Other | . | create premium position line, opp editor page, 6x PFW at a net rate of $3580/issue. Historical rates with 2024 price increase | Munson Machinery | 11376 | | | Dominique Carmona | Resolved | Product Update/Close Date Change | Based on FROR sheet: https://app.smartsheet.com/sheets/h4grP2g7G3x8jrp2Q6CQ3cWVj4Gh2phpv4Q3CpJ1?view=grid | Notes from Emma: This is a 8.5% decrease, so does not follow "Profood World Discounting- authorized to approve discount for PFW for sales reps trying to catch up to usual pricing. Needs to be 5% or more, if not send it to John." We should send this to John for approval. | ||||||||
| 996 | 10/14/23 | Brian Gronowski | Minor | Naviga | Other | . | Create line for 6x cover tip, PFW for VDG. All 2024 issues. | VDG | 11375 | | | Dominique Carmona | Resolved | Product Update/Close Date Change | Based on FROR sheet: https://app.smartsheet.com/sheets/h4grP2g7G3x8jrp2Q6CQ3cWVj4Gh2phpv4Q3CpJ1?view=grid | |||||||||
| 997 | 10/17/23 | Lara Krieger | Minor | Product Hub | Product Issue | Hi, This page has the wrong close and materials date: https://hub.pmmimediagroup.com/contract-packaging-magazine/?brand=7-9898d682a1-bxx7v9 CM+P Nov/Dec closes on 10/27 and materials due 10/27. | CMP Page | | | Dominique Carmona | Resolved | Not an error | ||||||||||||
| 998 | 10/16/23 | Mikayala Delson | Leadworks | Leadworks Issue | Fogg Filler's PAN campaign is not populating on their Audience Network dashboard in LW. Here is the PAN campaign:https://cloud.pmmimediagroup.com/campaign/view?id=44038 | Fogg Filler | LW #44038 | | | JENNIFER BRINK | Resolved | Not an error | I see it showing. The dates were incorrect on the Audience data, I changed the end date to 8/15/2023... I see that change show through as well. | |||||||||||
| 999 | 10/16/23 | Christy Flores | Naviga | Rate Line Addition/Adjustment | We need the line item zeroed out for this House Ad | House Ads | pmmi/101726 | 11379 | 76749 | | | Dominique Carmona | Resolved | Not an error | ||||||||||
| 1000 | 10/14/23 | Brian Gronowski | Minor | Naviga | Other | . | create premium position, OBC for VDG, PW on the following cycle. Mar/Apr Jul/Aug Oct Buyer's Guide Create a second entry for VDG, OBC, Craft Brew 2024 | VDG | 11377 | | | Dominique Carmona | Resolved | Product Update/Close Date Change | Based on FROR sheet: https://app.smartsheet.com/sheets/h4grP2g7G3x8jrp2Q6CQ3cWVj4Gh2phpv4Q3CpJ1?view=grid | |||||||||
| 1001 | 10/14/23 | Brian Gronowski | Minor | Naviga | Other | . | Please create a campaign, OEM, OBC position all issues for SEW-EURODRIVE | SEW-EURODRIVE | 11373 | | | Dominique Carmona | Resolved | Based on FROR sheet: https://app.smartsheet.com/sheets/h4grP2g7G3x8jrp2Q6CQ3cWVj4Gh2phpv4Q3CpJ1?view=grid | ||||||||||
| 1002 | 10/14/23 | Brian Gronowski | Minor | Naviga | Other | , | Please add Cover tip, all 2024 issues for VDG | VDG | 11372 | | | Emma Satchell | Resolved | Product Update/Close Date Change | Based on FROR sheet: https://app.smartsheet.com/sheets/h4grP2g7G3x8jrp2Q6CQ3cWVj4Gh2phpv4Q3CpJ1?view=grid | Yes | ||||||||
| 1003 | 10/13/23 | Mikayala Delson | Leadworks | Leadworks Issue | Can we get Tom fully set up in Leadworks? I'm trying to add him as a rep to Hexagon's account but his name is not populating. | Tom Duggan | | | JENNIFER BRINK | Resolved | Not an error | He is in there... just under Thomas Duggan. If that needs to be changed, we just need to make the change in SF. | ||||||||||||
| 1004 | 10/13/23 | Tom Duggan | Medium | Product Hub | Other | no error | On the CPG Next product order on the hub, can you change the order of products. 1. Newsletters, 2. Digital Reports 3. Webinar. 4. Roundtable, 5. Charter. the rest of the digital product order is good at the end. thanks Tom | n/a | | | Dominique Carmona | Resolved | Not an error | |||||||||||
| 1005 | 10/13/23 | WENDY SAWTELL | Major | Naviga | Other | Trying to add the agency as the billing for this Ingredion plan. Please send the invoicing to our agency – contact info below Ashleigh Bunjes Ashleigh.Bunjes@ovaregroup.com OvareGroup / Ad Cucina 400 West Market Street Suite 1400 Louisville KY 40202 | Ingredion | 11366 | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | The agency wasn't synced to naviga. I sycned the Agency company and the contact under the Agency record. I then changed the agency on the order . | ||||||||||
| 1006 | 10/13/23 | Lara Krieger | Minor | Product Hub | Other | Hi https://hub.pmmimediagroup.com/buyers-guide-profile-categories/ The example from ISSUU is missing on the page. Can you link to: https://issuu.com/pmmimediagroup/docs/buyer_s_guidev1_2023?fr=sYWZlYjYyNzY2Mjk | Buyer's Guide page | | | Dominique Carmona | Resolved | Not an error | ||||||||||||
| 1007 | 10/13/23 | Lara Krieger | Minor | Product Hub | Other | Hi, Would it be possible to update this page: https://hub.pmmimediagroup.com/leaders-in-packaging/?brand=7-9898d682a1-bxx7v9 To list "Digital online profile deadlines" above the Jan dates... it is confusing to me seeing those Jan dates and then the print dates. Please let me know if this does not make sense. | General | General | | | Dominique Carmona | Resolved | Not an error | |||||||||||
| 1008 | 10/12/23 | WENDY SAWTELL | Major | Naviga | Other | Want to send a proposal to Econocorp, but unable to add the free CPM Resource Guide that comes with the purchase of all three issues of CPM. I'm not seeing it in Naviga, so maybe it needs to be added?? Thanks. | Econocorp | 11360 | | | JENNIFER BRINK | Resolved | Not an error | I added the zeroed out line. I will work with Emma on how we want to handle this morning forward. | ||||||||||
| 1009 | 10/12/23 | Mikayala Delson | Naviga | Billing Issues | This June invoice is wrong, it should be $2125 per signed contract attached. My guess this happened when we migrated from a quarter page to a third page. Can you adjust on your end and send Brian an updated invoice? | Cleveland Gear | 9288 | | | JENNIFER BRINK | Resolved | Billing | Credit is there! | |||||||||||
| 1010 | 10/12/23 | Mikayala Delson | Naviga | Billing Issues | Can we get this invoice adjusted please? VDG's has it listed at $3,800 but the invoice they received has it listed at $3,915. | VDG | 9919 | | | JENNIFER BRINK | Resolved | Billing | ||||||||||||
| 1011 | 10/11/23 | Christy Flores | Naviga | Rate Line Addition/Adjustment | We need the line item zeroed out for this House Ad | House Ad | PMG/107371 | 10287 | 76524 | | | Dominique Carmona | Resolved | Not an error | ||||||||||
| 1012 | 10/11/23 | LEO GUENTHER | Major | Naviga | Notification Issue | Two Issues, Can not Add the CM&P Resource Guide. Also no option to choose PFW Newsletter dates. | Heat and Control | 11282 | Two Issues | | | JENNIFER BRINK | Resolved | System Configuration Error | Hi Leo! I have added the Resource Guide to your plan and you should be able to add PFW NLs now. | |||||||||
| 1013 | 10/11/23 | WENDY SAWTELL | Minor | Naviga | Other | Lenze has FROR for page 3 in the Spring issue of OEM and I couldn't add it to their plan. Can someone do it for me? Thanks. | Lenze | 11162 | | | JENNIFER BRINK | Resolved | Not an error | Done! | ||||||||||
| 1014 | 10/11/23 | WENDY SAWTELL | Medium | Naviga | Other | Econocorp has FROR for 1/2 page on TOC, but when I tried to add it to their plan, I got the error meesage below. Can someone add it for me? Thanks. | Econocorp | 11360 | | | JENNIFER BRINK | Resolved | Not an error | Added! Just a heads up, we have the FROR intentionally blocked so they aren't accidentally added to a plan. So feel free to reach out to us to release them when you are ready to send the advertiser their proposal. | ||||||||||
| 1015 | 10/11/23 | WENDY SAWTELL | Minor | Naviga | Other | I forgot to select page 3 for the Craft Brewing Supplement on their plan and they already approved it. Can someone change it for me please? Thanks. | American Film & Machinery | 11090 | | | JENNIFER BRINK | Resolved | Not an error | updated! | ||||||||||
| 1016 | 10/10/23 | Jen Krepelka | Product Hub | Other | na | Could you please update the pricing info for Custom Research for all brands to say "Starting at $15K" | na | na | na | | | Emma Satchell | Resolved | Product Update/Close Date Change | Request completed | |||||||||
| 1017 | 10/10/23 | WENDY SAWTELL | Major | Naviga | Other | Added a few print ads to a PFW Leaders program but having a tough time changing dates. Also need price adjustments. I'd like the four ads in Feb, April, June and December and each print ad priced at $2,950 please. Thanks! | Sterling | 11354 | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Done! Prices updated and dates moved. | ||||||||||
| 1018 | 09/28/23 | WENDY SAWTELL | Critical | Naviga | Other | There are no LinkedIn dates available in November and December and I'd like to change the date to ID Technology's plan and put one in December. I'm trying to nail down her three plans today if possible. Last available date in 9/27 and I know they won't be there before the show. LIne item is 75904. Thanks. | ID Technology | | | Dominique Carmona | Resolved | Not an error | ||||||||||||
| 1019 | 10/09/23 | Kim Overstreet | Medium | Naviga | Other | Per Dave Newcorn, please remove the Feb. 20, 2024 PW webinar: Innovations Roundup: Machinery Trends for 2024 We are using the date for a new digital event, if you are able to keep it bookmarked for that. More info to come asap. | This webinar title should be removed from any other sales material too. Thanks! | PW | Webinar | | | JENNIFER BRINK | Resolved | Looks like Kim is requesting marketing collateral changes via this sheet, so please make sure to inform her that she needs to email marketing with the request. - Emma | ||||||||||
| 1020 | 10/09/23 | WENDY SAWTELL | Minor | MDT (WENDY USE ONLY) | Other | Sorry if this is a repeat, but the link in media discovery toll for the PW Newsletter doesn't go to the page in the hub. See attached MDT plan. Thanks. PS. Might want to check the beta version too. | Formost | | | Emma Satchell | Resolved | System Configuration Error | This has been updated and should be reflected in MDT first thing tomorrow morning. Thank you for catching this, Wendy! | Yes | ||||||||||
| 1021 | 10/09/23 | MaryAnn Coyle | Medium | Naviga | Product Issue | I thought OEM Premium package is 4200 nm/3780 member but in Naviga it comes up at a higher rate. Should I add this to price adjustment form? | Encoder | 11283 | | | JENNIFER BRINK | Resolved | Question | The prices in the packages are correct. They are based off of the print ad sizes. | ||||||||||
| 1022 | 10/05/23 | Emma Satchell | Major | Naviga | Material Submission Issue | This is for Tom Duggan (me), approved by Emma. a last minute order request by Hexagon. Material is coming in a day late for the 10/18 CPG Next Newsletter. Client sent me the material knowing they had to rush. I will send material to Mikayla via email to upload into ebuilder and put in the order now. | Hexagon | | | Madysen Fast | Resolved | Madysen and Mikayla hopped on a call with Tom. | ||||||||||||
| 1023 | 10/06/23 | Riley Phoenix | Leadworks | Leadworks Issue | Unable to login to LW. I logged out in order to test a client's login, but now I'm unable to log back into my own account. I've changed the password, I've had Reed change the password, and still I get "Incorrect username and/or password". | N/A | | | JENNIFER BRINK | Resolved | Not an error | Riley is back in! | ||||||||||||
| 1024 | LEO GUENTHER | Major | Naviga | Other | I was told that Label-aire has FROR for Masthead Jan, May, Sept and Nov. I tried to add to Naviga and got error | Cant Add Position | Label-aire | 11321 | | | JENNIFER BRINK | Resolved | Not an error | Hi Leo! We have FROR items on hold until the rep reaches out to us for release. I have added these ads to you Label-Aire plan. | ||||||||||
| 1025 | 10/04/23 | Madysen Fast | Leadworks | Leadworks Issue | Nothing is loading when I click on Content Engagement reports, but it works for other clients. | VISIOTT TRACEABILITY SOLUTIONS | | | JENNIFER BRINK | Resolved | User Error - CST | There was a letter missing in the long base code. its there now | ||||||||||||
| 1026 | 10/04/23 | Christy Flores | Naviga | Rate Line Addition/Adjustment | We need the line item zeroed out for this House Ad | House Ads | pmmi/101726 | 10673 | 10673 | | | Dominique Carmona | Resolved | |||||||||||
| 1027 | 10/03/23 | Emma Satchell | Medium | Naviga | Rate Line Addition/Adjustment | Please help Wendy figure out what campaign she wants her FROR Page 5 added to, belonging to ID Technology, for the issues of August + October + Buyer's Guide. I added the other months to her leaders plans, which are confirmed, but there weren't enough spots for each of those additional months. Please notify both Lara and myself when this is complete. | Wendy's ID Technology | ? | ? | | | Dominique Carmona | Resolved | Not an error | ||||||||||
| 1028 | 10/02/23 | WENDY SAWTELL | Minor | MDT (WENDY USE ONLY) | Other | Links for Facebook don't go to the correct pages in the Hub. 404 Error message. Thanks. | NA | | | Dominique Carmona | Resolved | Not an error | ||||||||||||
| 1029 | 09/28/23 | WENDY SAWTELL | Minor | MDT (WENDY USE ONLY) | Other | Hi- The links from PW Newsletters and PW Beta Newsletters in MDT, do not connect to the pages in the hub and takes to the home page. Thanks. Wendy | Sleeve Seal | | | Dominique Carmona | Resolved | |||||||||||||
| 1030 | 09/28/23 | Lara Krieger | Product Hub | Please update this page with the sales and material due date: https://hub.pmmimediagroup.com/pack-expo-facilities-and-infrastructure-directory/?brand=7-c0d3cba9d9-lvrgml Sales close- 9/12 Materials close- 9/19 | | | Dominique Carmona | Resolved | ||||||||||||||||
| 1031 | 09/28/23 | WENDY SAWTELL | Critical | Naviga | Need to move the date | Greydon is buying the intro leaders package for PW and I need their print ad to be placed on the November/December issue please. I get an error message when I try to delete and add the new date. Trying to get these plans for Pro Mach approved today. Thanks. | Greydon | 11261 | | | Dominique Carmona | Resolved | ||||||||||||
| 1032 | 09/27/23 | Brian Gronowski | Major | Naviga | Rate Line Addition/Adjustment | n | The 3rd party banner ad rates for PFW are wrong in Naviga and MDT. All other brands are at 52/M while PFW is at 75/M | ALL | | | JENNIFER BRINK | Resolved | Fixed in naviga. MDT will reflect the price after the overnight sync. | |||||||||||
| 1033 | 09/26/23 | Christy Flores | Naviga | Rate Line Addition/Adjustment | We need the line item zeroed out for this House Ad | House Ads | PMG/107371 | 10287 | 75657 | | | Dominique Carmona | Resolved | |||||||||||
| 1034 | 09/25/23 | Lara Krieger | Product Hub | The date of 2024 on this page is wrong.. should be 2025 everywhere you have 2024. https://hub.pmmimediagroup.com/leaders-in-packaging/?brand=7-9898d682a1-bxx7v9 Thx Lara | | | Dominique Carmona | Resolved | Not an error | |||||||||||||||
| 1035 | 09/26/23 | Mikayala Delson | Leadworks | Leadworks Issue | This advertiser's engagement report is not populating in LW. | Big-D Construction | Engagement Report | | | JENNIFER BRINK | Resolved | User Error - CST | The Long and Short base ids were missing from their LW profile. I have added them and the report is now populating. | |||||||||||
| 1036 | 09/19/23 | Kelly Greeby | Medium | Product Hub | Other | Can we please make sure the "Contact Sales" button on the Hub goes to John Schrei's email and not Wendy's | NA | | | Dominique Carmona | Resolved | Not an error | Request to change email address has been sent to Zesty Rep | |||||||||||
| 1037 | 09/22/23 | Christy Flores | Naviga | Rate Line Addition/Adjustment | We need the line item zeroed out for this House Ad | House Ad | PMG/107371 | 10287 | 75515 | | | JENNIFER BRINK | Resolved | |||||||||||
| 1038 | 09/18/23 | Madysen Fast | Naviga | Need to move the date | Please delete this line ID, it was complimentary and they are moving dates. | Addicted Beauty | 10590 | 70648 | | | Dominique Carmona | Resolved | Not an error | |||||||||||
| 1039 | 09/25/23 | Lara Krieger | Naviga | Product Issue | Multiple entries showing for a half horizontal ad | Columbia Machine | 11095 | 74201.1 | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Wendy booked all 4 ads in Feb. Madysen will need to work with Wendy to update | ||||||||||
| 1040 | 09/21/23 | Lara Krieger | Naviga | Some items appear to not be hooked up to the PW Oct issue. Campaign- 10023- Reed deleted this item, they moved out of Oct but still remain. Campaign- 10083- This was a pick up in SMA and did not turn green in Naviga. | | | Dominique Carmona | Resolved | ||||||||||||||||
| 1041 | 09/19/23 | LEO GUENTHER | Minor | Other | SalesForce/Naviga sync | I cannot change the company name as I inputed it wrong. Needs to be turn SiGnal not Turn Sigal | Turn Signal | | | Dominique Carmona | Resolved | Not an error | ||||||||||||
| 1042 | 09/18/23 | Lara Krieger | Naviga | Can the test company line items be removed from the Feb PW print issue? | | | Dominique Carmona | Resolved | Not an error | |||||||||||||||
| 1043 | 09/13/23 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | Can we change this PFW Video eblast to a PFW Product Update eblast? I don't want to delete it and lose the date. Thanks! | Atkore | 10177 | 10177 | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Done | ||||||||||
| 1044 | 09/20/23 | Lara Krieger | Product Hub | Please update the following dates that needed to be modified on the hub and in Naviga. l have asked Amber to update Editorial Cals: PW Buyer’s Guide: Sales Close- Oct 7th Materials due- Oct 14th ProFood World reg issues and Showcase: Feb Issue- Sales- 01/19/24 Materials- 01/26/24 April Issue- Sales- 03/07/24 Materials- 03/14/24 June Issue- Sales- 05/09/24 Materials- 05/16/24 August Issue- Sales- 07/08/24 Materials- 07/15/24 October Issue- Sales 9/5/24 Materials- 9/12/24 December Issue- Sales- 10/25/24 Materials-11/01/24 PACK EXPO Processing Zone Showcase: Sales Close- 09/05/24 Materials- 09/12/24 | | | Dominique Carmona | Resolved | Not an error | |||||||||||||||
| 1045 | 09/08/23 | John Schrei | Medium | Naviga | Other | I need an Informer report that provides me a revenue breakout by Brand, by Month and LOB (line of business) by Sales Rep for 2022 and 2023. | I need a report that provides me a revenue breakout by Brand, by Month and LOB (line of business), by Sales Rep for 2022 and 2023. | Not applicable | | | JENNIFER BRINK | Resolved | Not an error | |||||||||||
| 1046 | 09/19/23 | Lara Krieger | Product Hub | Dates for ProFood World Showcase: Sales close- 9/5 Materials due- 9/12 | | | Dominique Carmona | Resolved | ||||||||||||||||
| 1047 | 09/19/23 | Kelly Greeby | Minor | Product Hub | Other | hello, we need to remove all the links to the smartsheet forms on the sales tabs for the targeted direct mail product pages. https://hub.pmmimediagroup.com/pack-expo-targeted-direct-mail/?brand=7-c0d3cba9d9-lvrgml https://hub.pmmimediagroup.com/targeted-direct-mail/?brand=7-9898d682a1-bxx7v9 | NA | | | Dominique Carmona | Resolved | |||||||||||||
| 1048 | 09/14/23 | Lara Krieger | Minor | Product Hub | Other | File attached with dates | 2024 ProFood World print dates | | | Dominique Carmona | Resolved | |||||||||||||
| 1049 | 09/14/23 | Lara Krieger | Minor | Product Hub | Other | Attaching a file with the dates | 2024 Packaging World print dates | | | Dominique Carmona | Resolved | |||||||||||||
| 1050 | 09/14/23 | Lara Krieger | Minor | Naviga | Other | File attached with dates | 2024 OEM print dates | | | Dominique Carmona | Resolved | |||||||||||||
| 1051 | 09/14/23 | Lara Krieger | Minor | Product Hub | Other | File attached | 2024 HCP print dates | | | Dominique Carmona | Resolved | |||||||||||||
| 1052 | 09/14/23 | Lara Krieger | Minor | Product Hub | Other | File attached with dates | 2024 CM+Pprint dates | | | Dominique Carmona | Resolved | |||||||||||||
| 1053 | 09/14/23 | Lara Krieger | Minor | Product Hub | Other | File attached | 2024 WIPP print dates | | | Dominique Carmona | Resolved | |||||||||||||
| 1054 | 09/05/23 | Brian Gronowski | Minor | Naviga | Feature Request | n We do not have the ability to add LIP (PFW) categories to a naviga plan. the option does not exist. | We can add in notes section for the time being. Not sure if this impacts PW or other brands | FoodSafe Drains | 11172 | | | JENNIFER BRINK | Resolved | |||||||||||
| 1055 | 09/05/23 | Kim Overstreet | Minor | Naviga | Other | I need a report that shows EBA revenue to-date. Video: Package This and Sustainable Packaging Explained videos fulfilled. Webinar and PAN. Thanks! | EBA | All EBA Revenue | | | JENNIFER BRINK | Resolved | Question | Kim approved the updated report. | sent an update informer report to Kim. Waiting for her to approve - Jenn | |||||||||
| 1056 | 09/05/23 | Mikayala Delson | Leadworks | Template Issue | In the Engagement Report for FoodSafe Drains in LW, there are PW metrics underneath the Category. FoodSafe only has PFW Leaders. Do you know why PW is listed here? https://engagement.pmmimediagroup.com/259024a4a42259cc9423f7fa58561df3 | FoodSafe Drains | | | JENNIFER BRINK | Resolved | Not an error | P1 answer: Here is their engagement report from January to May 2023 https://engagement.pmmimediagroup.com/259024a4a42259cc9423f7fa58561df3?end=2023-05 Here is their engagement report from June to December 2023 https://engagement.pmmimediagroup.com/259024a4a42259cc9423f7fa58561df3?start=2023-06 Here is their engagement report for May 2023 https://engagement.pmmimediagroup.com/259024a4a42259cc9423f7fa58561df3?start=2023-05&end=2023-05 It looks like at some point the company might have been scheduled/assigned to Leaders 2023 on Pack World and as such has impression data available for that time. This doesn’t appear to be the case past May (hence June to December 2023 only show ProFood World categories) so these were likely removed at some point during May or prior. Let us know if there are any further questions or issues regarding this or if you come across any other examples you’re questioning. | https://trello.com/c/PAwzf0AL/643-leaders-data-question | |||||||||||
| 1057 | 09/05/23 | WENDY SAWTELL | Minor | Naviga | Other | Trying to change billing type to Flexible, but get an error (see attached screenshot). Thanks. | Piab | 10935 | | | JENNIFER BRINK | Resolved | System Bug | The system was looking for a GL code. Since our GLs live on the product level and there wasn't a product on the campaign, the system was throwing the error. Naviga is sending this to development, but the work around is to add any line item to the plan and then change the campaign type. | ||||||||||
| 1058 | 09/06/23 | Mikayala Delson | Leadworks | Leadworks Issue | This 10/4 standard eblast is not being pushed to Leadworks. Should I manually create the campaign? | https://pmg.navigahub.com/EW/PMG/ad/pw/edit_campaign_line?ID=100749&l=72766.1&c=10937 | Regal Rexnord Corporation | 10937 | 72766.1 | | | JENNIFER BRINK | Resolved | User Error - CST | The eblast is under the correct client: https://cloud.pmmimediagroup.com/campaign/view/id/45538 | |||||||||
| 1059 | 08/21/23 | Lara Krieger | Product Hub | The following ad shapes should be the only ones running in 2024 for HCP, please update the hub for 2024 issues when ready. Attaching specs that show what is running. | | | Dominique Carmona | Resolved | Not an error | Awaiting new specs from Lara, should be in by Wednesday 9/6 | ||||||||||||||
| 1060 | 08/21/23 | Lara Krieger | Product Hub | The following ad shapes should be the only ones running in 2024 for CM+P please update the hub for 2024 issues when ready. Attaching specs that show what is running. | | | Dominique Carmona | Resolved | Not an error | Awaiting new specs from Lara, should be in by Wednesday 9/6 | ||||||||||||||
| 1061 | 09/05/23 | WENDY SAWTELL | Minor | Naviga | Other | Need to move the May/June issue to the July/August issue for Nercon and MCE. Wish I could do it, but I get an error message. Thanks. | Nercon/MCE | campaign numbers 11166 and 11167 | | | JENNIFER BRINK | Resolved | Not an error | Done | ||||||||||
| 1062 | 09/06/23 | WENDY SAWTELL | Major | Naviga | Other | For Leaders in Processing, there's no 1/2 horizontal option and two 1/2 vertical options if one of them can be changed to horizontal. See screenshot. Thanks. | NA | | | JENNIFER BRINK | Resolved | System Configuration Error | The name wasn't updated, but the package | |||||||||||
| 1063 | 09/05/23 | Bea Greany | BASE/Websites | Base/Website Issue | Kristin Longnecker reported receiving a 500: Sever Error message when clicking the audience banner link in the Friday, Sep 8 PW End-of-Line Strategies newsletter. I checked other PW subscription banner links as well as a selection of HCP and PFW subscription banner links. HCP & PFW are working, PW links are generating a landing page error message. | all newsletter subscription banners run through NativeX. Here is the PW EOL Strategies NL subscription banner NativeX campaign link: https://pmmi.native-x.parameter1.com/app/campaign/62416c61054ac1000189c961 | In House | PW audience subscription renewal campaigns - NativeX | https://pmmi.dragonforms.com/PPWrenew?r=@{encrypted_customer_id}@&pk=PW_NL_BANNER | | | JENNIFER BRINK | Resolved | System Bug | Per Lauren - It was an Omeda Glitch. The link is working as intended now. | |||||||||
| 1064 | 09/05/23 | Mikayala Delson | Leadworks | Template Issue | I send the client his username and password but when we tested the username listed in LW it says the following error: Could not find user CHenneghan | Here are the login credentials we tried to use: Username: CHenneghan Password: CHenneghanChangeMe23! | Camfil APC | | | Dominique Carmona | Resolved | User Error - Client | ||||||||||||
| 1065 | 09/05/23 | Christy Flores | Naviga | Rate Line Addition/Adjustment | We need the line item zeroed out for this House Ad | House Ads | pmmi/101726 | 11177 | 44885, 74886, 74898, 74899, 74907, 74908, 74909, 74910, 74918, 74919, 74921, 74922, 74923, 74924 | | | Dominique Carmona | Resolved | Not an error | ||||||||||
| 1066 | 08/16/23 | Bea Greany | Product Hub | Product Issue | Supplied HTML specs are outdated. I'd like to get rid of all the blue boxes in favor or a format that is easier to maintain. https://hub.pmmimediagroup.com/eblasts/?brand=7-9898d682a1-bxx7v9&tab=specs | On this page, https://hub.pmmimediagroup.com/supplied-html-eblasts-special-requirements/ the sample eblast needs to be updated with a newer sample. | EBlasts - SPECS | n/a | n/a | | | Dominique Carmona | Resolved | Not an error | Bea provided specs to update. | |||||||||
| 1067 | 09/04/23 | Bea Greany | Naviga | Rate Line Addition/Adjustment | please zero out all charges in this house ad campaign. | PMG 107371 | 10287 | 74806 | | | Dominique Carmona | Resolved | Not an error | |||||||||||
| 1068 | 08/11/23 | Reed Simonsis | Omeda | Other | client informed us that when clicking on their eblast CTA "watch video" of their 8/11 eblast, it brings them to the attached error. | Please let me know if i need to go back to the client on any questions on this. Thanks! | key technology | 10306 | 69376 | | | JENNIFER BRINK | Resolved | Won't Do | The links were functioning for everyone internally I asked to test. | |||||||||
| 1069 | 08/24/23 | MATTHEW REYNOLDS | BASE/Websites | This article, https://www.packworld.com/machinery/robotics/article/22866401/pharmaceutical-industry-enlists-packaging-robotics And many other like it, have various different scheduled dates. New items aren't bumping this existing item off the top-spot of the home page because the last or latest scheduled date is far in the future (or something to that effect). Thanks, Matt | Can there be a guidance on how to schedule posts so that this doesn't happen? | | | JENNIFER BRINK | Resolved | Not an error | This isn't an error or system failure, but we are talking to base to see if this is something we can address/fix on a more permanent basis. | |||||||||||||
| 1070 | 08/30/23 | Kelly Greeby | Medium | BASE/Websites | Base/Website Issue | Hi, we need the logo on CPG Next and Mundo updated as soon as possible. Like this week if at all possible. We have registered these so we need the logos that have TM in place on the sites. | NA | NA | NA | | | JENNIFER BRINK | Resolved | Not an error | Logos have been updated. You may have to clear your cookies/cache for the sites to see them, but I confirmed they are there. | https://trello.com/c/hf5NzomL/640-logo-updates-for-cpg-next-and-mundo-sites | ||||||||
| 1071 | 08/31/23 | WENDY SAWTELL | Minor | Naviga | Other | These three companies get page 5, but I can't add the new page 5 line items because these are leaders packages. I looked at Emma's instructions on how to add, but I don't have the option to edit. | ID Tech/Panther/EPI | 11150, 11151, 11151 | | | JENNIFER BRINK | Resolved | Billing | These have been adjusted/added as Page 5 lines. Please note, I pulled them off our hold account for FROR inventory, so please make sure the clients approve asap. | ||||||||||
| 1072 | 08/30/23 | Mikayala Delson | Leadworks | Leadworks Issue | A Leadwork auto notification was sent to this client saying it was from Brian. It is a notification regarding a campaign all the way from 2019. Can we investigate why these emails are being sent to the client for really old campaigns? See screenshot attached: | Dynamic Conveyor Corporation | | | JENNIFER BRINK | Resolved | Not an error | This was a legit lead | ||||||||||||
| 1073 | 08/30/23 | Lara Krieger | Naviga | Speciality Equipment has run in all 3 issues of CM+P and they should receive a resource guide profile, that is not listed in Naviga and not in SMA. Can someone check pls. Lara | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | i added the guide. | ||||||||||||||
| 1074 | 08/29/23 | Lara Krieger | Naviga | Change date for Nov/Dec issue of PW. Have right now the date is 11/1, we think it should be listed as 12/1 in Naviga due to the in home start dates when clients will receive the issue. Can this be updated? | | | JENNIFER BRINK | Resolved | Won't Do | Since the material/close dates are in Oct. we will keep the Nov date to match 2023 | ||||||||||||||
| 1075 | 08/29/23 | Christy Flores | Naviga | Rate Line Addition/Adjustment | We need the line item zeroed out for this House Ad | House Ads | pmmi/101726 | 10196 | 74641 | | | JENNIFER BRINK | Resolved | Billing | ||||||||||
| 1076 | 08/29/23 | Christy Flores | Naviga | Rate Line Addition/Adjustment | We need the line item zeroed out for this House Ad | House Ads | pmmi/101726 | 10255 | 74640 | | | JENNIFER BRINK | Resolved | Billing | ||||||||||
| 1077 | 08/29/23 | Jen Krepelka | Medium | Other | Billing Issues | Naviga and the Hub. Can we update the price for 2024 for the Product Reference Guide (https://hub.pmmimediagroup.com/product-reference-guide/?brand=7-f890d4e5f4-g3qt0d) to $5,650 This is different from the request I put in this morning. I still want those updates made just note the price change for 2024 in this request. | na | na | na | | | Dominique Carmona | Resolved | Not an error | ||||||||||
| 1078 | 08/29/23 | Natalie Camacho | Omeda | Other | None. | Hello, can you verify if I have set up an account for parameter 1. If so, can you help me reset the password. if not, would you please be able to set up an account. Thanks. | PMMI | | | JENNIFER BRINK | Resolved | Not an error | Natalie is looking for a login to idenityX. Bea will provide access. | |||||||||||
| 1079 | 08/29/23 | Jen Krepelka | Major | Product Hub | Product Issue | We need the price updated for this product in the Hub: https://hub.pmmimediagroup.com/product-reference-guide/?brand=7-f890d4e5f4-g3qt0d 2023 - $4800 2024 - $4950 We also need close dates added... Ad close- Oct 25th Materials due- Nov 1st | na | na | na | | | Dominique Carmona | Resolved | |||||||||||
| 1080 | 08/28/23 | Lara Krieger | Product Hub | This page needs to have the price updated to $4800 from $4500. It needs a related link as well to reference. Spoke with Jenn and she ok'd this. Lara | | | Dominique Carmona | Resolved | Won't Do | |||||||||||||||
| 1081 | 08/29/23 | Reed Simonsis | Naviga | Rate Line Addition/Adjustment | Kelly approved a last minute eblast purchase for 9/7 but the line is not open. | Please change the date to 9/7 and the product type to an event eblast if possible. If you cannot change the eblast type then it should be fine as is. Date is the important part as i can change template on back end. Thank you! | Trinity Packaging Supply | 11149 | 74638 | | | JENNIFER BRINK | Resolved | Moving Date | updated the date. there isn't an event line. | |||||||||
| 1082 | 08/29/23 | Christy Flores | Leadworks | Leadworks Issue | Campaigns were created in Naviga last week but have still not shown up in leadworks | PMG/107371 | 11107 | 74326, 74327, 74328 | | | JENNIFER BRINK | Resolved | Not an error | Leadworks campaigns will not kick out until the campaign is in confirmed status. The campaign is still in R3 | ||||||||||
| 1083 | 08/28/23 | Stephanie Haag | Critical | Leadworks | Leadworks Issue | When viewing the proof and trying to click the links they are taking forever to load, not loading, or finally loading to a 504 error page. The link itself works from the client when just put into a browser. | https://cloud.pmmimediagroup.com/_/campaigns/44803/ads-edit https://cloud.pmmimediagroup.com/_/campaigns/46125/render-email?showDefaultAds=false | Graphic Packaging International, Weima | | | JENNIFER BRINK | Resolved | System Configuration Error | This should be fixed. Yevgeny put in a temporary fix and will look for a permanent fix and apply asap. | Yes | |||||||||
| 1084 | 08/28/23 | Lara Krieger | Product Hub | https://hub.pmmimediagroup.com/product-reference-guide/?brand=7-f890d4e5f4-g3qt0d Can we please list my name here and remove George. Thx. | | | Dominique Carmona | Resolved | Not an error | |||||||||||||||
| 1085 | 08/25/23 | Madysen Fast | Product Hub | Product Issue | The specs for facebook posts need to include that youtube links are NOT allowed. | N/A | | | Dominique Carmona | Resolved | Not an error | |||||||||||||
| 1086 | 08/28/23 | Reed Simonsis | Leadworks | Other | Links are opening slow from prospector. Possibly lower lead count? | Please help and fix any issues there may be with links on this send. | Vac-U-Max | 9717 | 61739 | | | JENNIFER BRINK | Resolved | System Bug | We have fixed the prospector issue. The lead count reflects what is in Omeda, so we will watch it the next few days to determine if it under performed. | |||||||||
| 1087 | 08/27/23 | Courtney Nichols | Naviga | Need to move the date | see notes | HI Jenn - this start date should be 9/8 - the campaign is supposed to run simultaneously with the 9/8 Facebook campaign. When Liz sold this, the 9/8 HCP date in Naviga had just been blacked out and there was a chatter exchange with Dominique that I think was taken off line and long story short, since it's an HCP campaign and FB went through it was decided that the LI 9/8 date could stick. Sorry, I'm fuzzy on the details but you can reach out to Liz this week in my absence if necessary. Anyway, can you please change the 9/1 LI o 9/8. I want to make sure it doesn't launch on 9/1 - I'm out this week. Thank you. | Selig | 9658 | 72498 | | | JENNIFER BRINK | Resolved | Moving Date | Moved. | |||||||||
| 1088 | 08/24/23 | cfranko@pmmimediagroup.com | BASE/Websites | Other | Copy error | Please capitalize the "c" in community located at the footer of the CPG Next website. See attached screenshot. | CPG Next | | | Emma Satchell | Resolved | Updated! | Ticket placed in Trello: https://trello.com/c/a16hc0Ad | |||||||||||
| 1089 | 08/23/23 | Madysen Fast | Minor | BASE/Websites | Base/Website Issue | I need my login for Base/Mundo Base reset. | N/A | | | JENNIFER BRINK | Resolved | Not an error | ||||||||||||
| 1090 | 08/24/23 | PATRICK YOUNG | Critical | Naviga | Other | The PFW Leaders print profile page needs to be moved/changed to February. | Acrison, Inc | 11124 | 74458 | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Fixed | |||||||||
| 1091 | 08/23/23 | Christine Smallwood | Minor | Naviga | Other | Attempting to add an OEM LinkedIn campaign to Naviga 11129; error message received that the 9/15 date closed on 3/8 (please see attached); this is "minor" since we're at the end of day; however if this could be fixed before lunch on 8/24, that would enable me to get a proposal to the cilent who is ready to sign. Thx! | AutomationDirect | 11129 | OEM LinkedIn | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | The line item has been added to the plan. | |||||||||
| 1092 | 08/23/23 | Lara Krieger | Product Hub | https://hub.pmmimediagroup.com/pmmi-pmg-contacts/ This page is very outdated... with a lot of folks who are no longer with PMMI listed. George, Jeremy, Laura Clairmont... can it be updated? | | | Dominique Carmona | Resolved | Awaiting Marketing to update the page | |||||||||||||||
| 1093 | 08/23/23 | WENDY SAWTELL | Major | Naviga | Other | I'm not seeing Mundo Leaders in Media Discovery Tool (except for the Digital only version), so that tells me it isn't in Naviga yet. Can someone let me know when it will be added? I need to add a Pro version to Festo's MDT plan for a call tomorrow around noon. Thanks. | Added a package level line for MDT use only. | Festo | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | |||||||||||
| 1094 | 08/23/23 | Jen Krepelka | Product Hub | Product Issue | na | Could you add this line to all PAN Facebook Sponsored Posts and Video products in the hub. "Your campaign will run across all Meta channels – Facebook and Instagram." Could be on the details or overview tab. Please read the description and insert it in a place that seems logical. | na | na | na | | | Dominique Carmona | Resolved | |||||||||||
| 1095 | 08/22/23 | Christy Flores | Naviga | Rate Line Addition/Adjustment | We need the line item zeroed out for this House Ad | House Ads | PMG/107371 | 11107 | 74403 | | | JENNIFER BRINK | Resolved | Billing | Done | |||||||||
| 1096 | 08/23/23 | PATRICK YOUNG | Major | Naviga | Other | How do I enter a 1/2 page H PFW Leaders Program in Naviga? I'm not seeing that as an option. I need to get this order confirmed and sent over to the client for approval. | Acrison, Inc | Naviga Proposal # 11124 | | | JENNIFER BRINK | Resolved | System Configuration Error | We didn't add in the 1/2 page packages. The packages are now available to the reps. | Yes | |||||||||
| 1097 | 08/22/23 | LEO GUENTHER | Major | Naviga | Notification Issue | Naviga says the issue is closed. I can still get an ad in. | Quadrel | 11119 | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Added and adjusted by Madysen | ||||||||||
| 1098 | 08/22/23 | Christy Flores | Naviga | Rate Line Addition/Adjustment | We need the line item zeroed out for this House Ad | House Ads | pmmi/101726 | 10974 | 74402 | | | JENNIFER BRINK | Resolved | Billing | Done | |||||||||
| 1099 | 08/21/23 | Lara Krieger | Product Hub | Women in Packaging page on hub lists the wrong month for the polybag. Should be polybagged with PW Sept NOT July. https://hub.pmmimediagroup.com/women-in-packaging-supplement/?brand=7-9898d682a1-bxx7v9 Thx. | | | Dominique Carmona | Resolved | ||||||||||||||||
| 1100 | 08/16/23 | Bea Greany | Naviga | Other | PW Sep full-page print was added to this campaign to promote PELV 2023, however they learned the publication will not be available until after PELV, therefore they decided to run a PXE 2024 ad. I'd like to correctly account for the ad by removing this line item and adding it to the PMMI PXE 2024 attendee registration campaign – which needs to be created in Naviga. | Advertiser decided to change the topic of the Sep PW print ad from PELV 2023 to PXE 2024. I did not delete the line item because the PXE 2024 print ad was provided to and placed by Lara in PW Sep. | 101726 PMMI | 10473 https://pmg.navigahub.com/EW/PMG/ad/campaign_details?ID=10473 | 71876 | | | JENNIFER BRINK | Resolved | Billing | Putting this on hold until Lara gets back from vacation. Will have her adjust it on Monday. Hey Bea. this has been moved to plan 11116. I sent the plan ID to Christy... is there somewhere else this should be noted? | |||||||||
| 1101 | 08/18/23 | Christy Flores | Naviga | Missing a date/Need a date | Trying to create a Native campaign to begin running Aug 21, however Aug is not a selection under the campaign start date. | Can't manually type in the Aug date either. It automatically changes to 9/1/23. See image for the options I'm shown. | PMG/107371 | 11107 | | | JENNIFER BRINK | Resolved | User Error - CST | The ad has been added. The campaign start date was 8/16. I moved it to 8/1 and I was then able to add the ad. Please review and let me know if anything needs to be adjusted. | ||||||||||
| 1102 | 08/18/23 | Christy Flores | Naviga | Rate Line Addition/Adjustment | We need the line item zeroed out for this House Ad | House Ads | PMG/107371 | 11107 | 74326, 74327, 74328 | | | JENNIFER BRINK | Resolved | Done | ||||||||||
| 1103 | 08/17/23 | Stephanie Haag | Medium | Leadworks | Leadworks Issue | the images from the banners are not pulling over and the numbers for the clicks and impressions is completely different in the audience network view than what I have added. | https://cloud.pmmimediagroup.com/_/audience-network/add-data?cid=42163 https://cloud.pmmimediagroup.com/_/audience-network/campaign-details?cid=34455 | Best Code | | | JENNIFER BRINK | Resolved | User Error - CST | The two links are for two different campaigns. I clicked save on the 2023 campaign and they are now both showing on the audience network screen. Everything appears as they should. | ||||||||||
| 1104 | 07/25/23 | Madysen Fast | Other | Other | I am trying to pull metrics from National Bulks leaders banners, but adaptive will not load to pull metrics from May, and then from June. | National Bulk Equipment, Leaders Banners | PW_64009_National_Bulk_Leaders_BulkHandlFillEquip_010123_thru_123123 | PW_64009_National_Bulk_Leaders_BulkHandlFillEquip_010123_thru_123123 | | | JENNIFER BRINK | Resolved | System Bug | AdDaptive was able to fix the reporting | Working with Omar to figure out why the reporting isn't reflecting the activity AdDaptive shows is happening on the main order dash. I have nudge Omar again to see if he has any information. We have moved this campaign into StackAdapt so we can still provide impressions. | |||||||||
| 1105 | 07/24/23 | Reed Simonsis | Leadworks | Leadworks Issue | When a old order recieves a lead, the sales rep is not adjusted to currently sales rep despite the order being updated. | Please update sales reps for previous send when possible | Fristam Pumps | N/A | N/a | | | JENNIFER BRINK | Resolved | If a rep is made in active, the reps is not removed from all old sends and replaced with the rep at the advertiser level. | https://pmmimediagroup.atlassian.net/browse/LW-1182 | |||||||||
| 1106 | 07/17/23 | Courtney Nichols | Leadworks | Leadworks Issue | N/A | Hello, can we please add the Notify Sales Rep / Notify Advertiser buttons to the 3rd Party Banner and 3rd Party Pre-roll campaigns in Leadworks? No immediate urgency but let me know what is doable. | All | | | JENNIFER BRINK | Resolved | https://pmmimediagroup.atlassian.net/browse/LW-1177 | ||||||||||||
| 1107 | 08/10/23 | David Newcorn | Minor | Naviga | Reporting Issue | Please create a new informer report modeled on the existing informer reports for Newcorn, but with a subset of the reports. See notes. | YTD Sales Rep by Month YTD Sales Rep by Brand YTD Sales Rep by Ad Type (new report) YTD PE Major Products (only Game Plan, Showcase, Second Look, Show Daily, Processing Showcase, F&I Directory) | n/a | | | JENNIFER BRINK | Resolved | Not an error | |||||||||||
| 1108 | 08/16/23 | Christy Flores | Naviga | Rate Line Addition/Adjustment | We need the line item zeroed out for this House Ad | House Ads | PMG/107371 | 11107 | 74305 | | | JENNIFER BRINK | Resolved | Billing | Done | |||||||||
| 1109 | 08/16/23 | Mikayala Delson | Leadworks | Template Issue | Urschel's Second Look is approved but is still appearing under the Pending Ads view and the proof status says Not Started. Can we move it to the approved ads? | https://adbuilder.pmmimediagroup.com/secondLook/811 | Urschel | Second Look | | | Dominique Carmona | Resolved | Won't Do | |||||||||||
| 1110 | 08/15/23 | Mikayala Delson | Leadworks | Rate Line Addition/Adjustment | I was trying to add Viking's 2 Second Look categories to Media Planner but accidentally created 2 Game Plan categories. Can I have the Game Plan categories deleted? I didn't see an option to delete them in MP: https://cloud.pmmimediagroup.com/mediaPlanner/orders/mediaPlan/id/13204 | Viking Masek Global Packaging Technologies | | | Dominique Carmona | Resolved | Won't Do | |||||||||||||
| 1111 | 08/13/23 | David Newcorn | Medium | Naviga | Reporting Issue | Need a report that returns a list of accounts with non-AW items sold by Powers and Belisle. Can be Naviga or Salesforce. Need a separate report that returns a list of accounts with items sold by Roxsy. Place in Exec reports > Newcorn > 2023 folder. | n/a | | | JENNIFER BRINK | Resolved | Not an error | Waiting for Dave's feed back. | |||||||||||
| 1112 | 08/14/23 | Brian Gronowski | Critical | Naviga | Missing a date/Need a date | n | I received an approval to sell an ad in PW September and need it opened with a new closing date of 8/15 | International Molded Fiber Association | 11081 | | | JENNIFER BRINK | Resolved | |||||||||||
| 1113 | 08/14/23 | Christy Flores | Naviga | Rate Line Addition/Adjustment | We need the line item zeroed out for this House Ad | House Ads | PMG/107371 | 10287 | 74093 | | | JENNIFER BRINK | Resolved | Not an error | ||||||||||
| 1114 | 08/11/23 | Christy Flores | Naviga | Rate Line Addition/Adjustment | We need these line items zeroed out for these House Ads | House Ads | PMG/107371 | 10606 | 74014, 74015 | | | Dominique Carmona | Resolved | Not an error | ||||||||||
| 1115 | 08/10/23 | Reed Simonsis | BASE/Websites | Base/Website Issue | framing of head for first person cut off | TNA north america | | | JENNIFER BRINK | Resolved | Won't Do | This is a system limitation... can't change | ||||||||||||
| 1116 | 08/09/23 | Mikayala Delson | Leadworks | Leadworks Issue | Is it possible to reclassify McCownGordon and Barry-Wehmiller Design Group, Inc. under the Suppliers list? They are currently under End Users. Here is the Scout view:https://converge.cloud.pmmimediagroup.com/advertiser/1237/scout | Food Plan Englineering | SCOUT | | | Dominique Carmona | Resolved | Won't Do | ||||||||||||
| 1117 | 08/09/23 | Mikayala Delson | Leadworks | Template Issue | Is it possible to reclassify the following names in Stellar's Scout activity from End User to Suppliers?: Stellar Group, The Haskell Company, Kesi | https://converge.cloud.pmmimediagroup.com/advertiser/1855/scout | Stellar | SCOUT | | | Dominique Carmona | Resolved | Won't Do | |||||||||||
| 1118 | 08/10/23 | Madysen Fast | Leadworks | Leadworks Issue | In Media Planner, where you can push notify for second look materials, when I click the notify button for Delkor, nothing happens and it does not show if it actually notified/sent. | Delkor | Second Look | Second Look | | | Dominique Carmona | Resolved | Won't Do | |||||||||||
| 1119 | 08/10/23 | Maria Druziuk | Other | Other | I try to enter Smartsheets but see this message: access denied. As a result, I can`t enter the Quality log, Addaptive reporting, or any other Smartsheet docs. | The problem with Smartsheet | | | Dominique Carmona | Resolved | Not an error | |||||||||||||
| 1120 | 08/10/23 | Lara Krieger | Product Hub | Hello! The specs for the Craft Brewing Supplement are from 2023, can we please update the specs from PW's magazine? Craft Brew: https://hub.pmmimediagroup.com/craft-brewing-supplement/?brand=7-9898d682a1-bxx7v9&tab=specs PW for reference: https://hub.pmmimediagroup.com/packaging-world-magazine/?brand=7-9898d682a1-bxx7v9&tab=specs The only difference is that CB only has the sizes, Full Page, 1/2 Page Horizontal, 1/2 Page Vertical and 2 page spread. They offer the IBC, OBC and IFC as well, but those match the FP specs. Thanks, | | | Dominique Carmona | Resolved | Not an error | |||||||||||||||
| 1121 | 08/10/23 | Christy Flores | Naviga | Rate Line Addition/Adjustment | We need these line items zeroed out for these House Ads | House Ads | PMG/107371 | 11066 | 74007, 74008, 74009, 74010 | | | Dominique Carmona | Resolved | Billing | ||||||||||
| 1122 | 08/10/23 | PATRICK YOUNG | Major | Naviga | Rate Line Addition/Adjustment | Please zero out Opp # 11071 | I made a mistake in scheduling the PELV ENL for KTI. The timing of the ENL conflicted with the timing of the product launch. I'll call JS with more details. PEY | Key Technology, Inc | 11071 | | | JENNIFER BRINK | Resolved | Make Good | Yes | |||||||||
| 1123 | 08/08/23 | Mikayala Delson | Leadworks | Template Issue | I've had a couple clients come to me saying that the link for creating passwords expired. This is one of the links within the Leadworks automatic email: "Please complete your Leadworks account setup" | I think this is the link they are saying keeps expiring: Complete your account setup by creating a strong password here: https://cloud.pmmimediagroup.com/_/site/reset-password/?reset=d0c56c9bf38095892aafc13dd860c7e1dadec605199f4002ad08501e2725ab95 | Promach | | | Dominique Carmona | Resolved | |||||||||||||
| 1124 | 08/08/23 | Bea Greany | Product Hub | Product Issue | Per Jenn Brink, the image specs on the 'Native Ads on our website' product page are incorrect. Per Jenn, we require a 3:2 ratio with 600x400 being the suggested size | Please confirm other details regarding this product are correct and update the Hub page as needed. Please let me know if other specifications have changed because Christy Flores and I are handling a request in the House Ads Smartsheet for a PW native ad campaign. P.S. can this form be updated to allow multiple email addresses to be entered (to receive a copy of the submission). | n/a | n/a | https://hub.pmmimediagroup.com/native-ads-on-our-website/?brand=7-9898d682a1-bxx7v9&tab=specs | | | Dominique Carmona | Resolved | |||||||||||
| 1125 | 08/09/23 | Stephanie Haag | Major | Naviga | Product Issue | Georgia Pacific is wondering if they could purchase either the 3 week prior Facebook ads if they get materials in soon. Or if they can still purchase the web sponshorship ads knowing they are late to start. | georgia pacific | | | JENNIFER BRINK | Resolved | Question | Yes to Web Sponsorship. Yes to FB IF we can get the materials by Noon 8/10. | |||||||||||
| 1126 | 08/08/23 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | I believe QC was already billed for this original LinkedIn campaign that did not run on its original date of May 26th. I just got a new date to reschedule this to and added it to Naviga: October 13th. I just want to make sure that they do not get charged twice! Thanks | QC Conveyors | 10450 | 69877 | | | Dominique Carmona | Resolved | User Error - CST | |||||||||||
| 1127 | 08/07/23 | Stephanie Haag | Medium | Leadworks | Leadworks Issue | added all the stats information, saved, everything looks fine until you check Audience Network for Kliklok. All of the July stats for LinkedIn have been added and saved but are not showing up. They even appear filled out in the Master Pan history tab (screenshot attached) Here is a link to one that is filled out and should be showing but is not. https://cloud.pmmimediagroup.com/campaign/view?id=45494 | LinkedIn stats - Kliklok | | | Dominique Carmona | Resolved | User Error - CST | ||||||||||||
| 1128 | 08/07/23 | Lara Krieger | Naviga | Other | These two ads for the Dec HCP issue are in IS and have not moved to SMA | Heat and Control and Formulated Solutions have moved over. CSS International now occurring the same issue. | Heat and control and formulated solutions and CSS International | 10376 | 69557 | | | Dominique Carmona | Resolved | User Error - CST | Glitch moved CSS International as Material Approved in Naviga. When I moved to a different status (material requested), history of line item now is showing that *I* marked materials as approved 8/7. - ES | |||||||||
| 1129 | 08/03/23 | Stephanie Haag | Minor | Product Hub | Other | The line talking about the number of required ads is confusing and needs to be edited. "Supply a minimum of 3 full sets of creative (can accept up to 4) is required" | | | Dominique Carmona | Resolved | Not an error | |||||||||||||
| 1130 | 08/08/23 | Christy Flores | Naviga | Rate Line Addition/Adjustment | We need the line item zeroed out for this House Ad | House Ads | PMG/107371 | 11066 | 73836 | | | Dominique Carmona | Resolved | Not an error | ||||||||||
| 1131 | 08/08/23 | LEO GUENTHER | Critical | Naviga | Other | Advertiser can not approve the plan | I made sure all the dates were on there and not expired and they were fine. I resent him the plan then he said that the Link was not active at all. This plan was created before the merge then updated after the merge | NCC Automated Systes | 11041 | | | JENNIFER BRINK | Resolved | User Error - Client | ||||||||||
| 1132 | 08/04/23 | Christy Flores | Naviga | Rate Line Addition/Adjustment | We need the line item zeroed out for this House Ad | House Ads | pmmi/101726 | 11029 | 73792 | | | JENNIFER BRINK | Resolved | Billing | Done | |||||||||
| 1133 | 08/03/23 | Mikayala Delson | Leadworks | Template Issue | ADCO's Second Look is added to Media Planner but is not populating on the dashboard. I even uploaded a PDF to the plan and it is not showing up on my view. | https://cloud.pmmimediagroup.com/mediaPlanner/orders/mediaPlan/id/13128 | ADCO Manufacturing | | | Emma Satchell | Resolved | System Configuration Error | ||||||||||||
| 1134 | 08/02/23 | WENDY SAWTELL | Minor | Product Hub | Other | when we send the special link to customers so they can see pricing and examples page, it doesn't work and they can't see any of that info. | NA | | | Emma Satchell | Resolved | Yes | ||||||||||||
| 1135 | 08/02/23 | Kelly Greeby | Minor | Product Hub | Other | Looking at the hub | Can you please change some copy on this page -- https://hub.pmmimediagroup.com/sales-rep-center/ this copy -- *Advertisers and PACK EXPO exhibitors who run a full or half page in the show issue of HCP (Fall) qualify for a free full-page company profile in the Premier Suppliers issue -- needs to read -- *Advertisers and PACK EXPO exhibitors who run a full or half page in the show issue of HCP (Fall) qualify for a free full-page company profile in the PACK EXPO Show Issue | NA | NA | | | Dominique Carmona | Resolved | |||||||||||
| 1136 | 07/28/23 | Stephanie Haag | Minor | Leadworks | Other | these clients have had scout appeared without being added by me (csm). They also don't have scout added to their sites so I am unsure where the lead is coming from | https://cloud.pmmimediagroup.com/leads/view?cid=45634&type=2 https://cloud.pmmimediagroup.com/advertiser/view/id/1613 | kaeser, haver&boecker | | | JENNIFER BRINK | Resolved | Not an error | These are scout campaigns for Map Your Show pages. These were intentionally created. The team was notified on Monday! | https://pmmimediagroup.atlassian.net/browse/LW-1185 | |||||||||
| 1137 | 08/01/23 | WENDY SAWTELL | Critical | Naviga | Product Issue | I can't add PW Intro Leaders Program and get an error message. See attached screenshot. Want to close this plan ASAP. Thanks. | AdvanSix | 11051 | | | Emma Satchell | Resolved | Product Update/Close Date Change | Request completed | Yes | |||||||||
| 1138 | 07/28/23 | Mikayala Delson | Product Hub | I'd like to request to update the first example listed in the PMMI Audience Network: Video Pre-Roll on Third-Party Sites on PW: https://hub.pmmimediagroup.com/video-pre-roll/?brand=7-9898d682a1-bxx7v9&tab=examples The first example video listed for FANUC America Corporation is 30 second long, which contradicts our specs that list 10-15 sec video. Can we replace this example with a more recent and successful video pre-roll campaign that fits within the specs? Thanks! | Example has been updated! Thank you for sending this request over! | | | Emma Satchell | Resolved | |||||||||||||||
| 1139 | 07/28/23 | Bea Greany | Naviga | Rate Line Addition/Adjustment | Please zero pricing - this is a house ad. | https://pmg.navigahub.com/ew/pmg/ad/campaign_details?ID=10287 | PMG 107371 | 10287 | 73560 | | | Emma Satchell | Resolved | Billing | ||||||||||
| 1140 | 07/26/23 | Stephanie Haag | Minor | Other | Other | About how many people will receive the game plan ad for controls/machine component/software group? | b&r | | | Dominique Carmona | Resolved | |||||||||||||
| 1141 | 07/27/23 | Mikayala Delson | BASE/Websites | Template Issue | Does BASE allow us to paste in content into the MUNDO Leaders digital online profile? The client and I are trying to copy content from a word doc and paste it into the fields but BASE is not allowing us to paste the content in. Is there some sort of magic workaround to this? I attached the word document. Neither me or the client want to retwype everything into BASE since it is in Spanish and we don't want to make the risk of typing an errors. Plus there's a lot of content/fields to be filled out. | Link to online profile: https://companyupdate.mundopmmi.com/portal/e795444367e7b3a5eb74526ea30db4fe/company | Heat and Control | Leaders MUNDO | | | JENNIFER BRINK | Resolved | Not an error | Issue was length of text. | https://trello.com/c/EeUEREqu/618-copy-paste-not-working-for-mundo-leader-profiles | |||||||||
| 1142 | 07/27/23 | Lara Krieger | Naviga | Other | CO in Naviga but not in SMA | Epson | 72535.1 | 10637 | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Wrong rateline used | ||||||||||
| 1143 | 07/26/23 | Stephanie Haag | Medium | Naviga | Missing a date/Need a date | Syntegon is moving this to 8/4 and that date needs to be added. | Kliklok | 10770 | 71603 | | | JENNIFER BRINK | Resolved | Moving Date | I had to create a new line item 73543 | |||||||||
| 1144 | 07/27/23 | Lara Krieger | Naviga | Other | CO in Naviga but not in SMA | TNA North America | 72683.1 | 10908 | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Wrong rateline used | ||||||||||
| 1145 | 07/27/23 | MaryAnn Coyle | Naviga | Rate Line Addition/Adjustment | Can you add a Full page for Fall OEM 2023 for SMC Corp. Approval received from Lara Krieger and ad already sent from client. | SMC Corp | 11035.0 | | | JENNIFER BRINK | Resolved | Not an error | Done | |||||||||||
| 1146 | 07/25/23 | Reed Simonsis | Leadworks | Leadworks Issue | Ventions spotlight on pelv is in naviga but not showing in leadworks. | Please see below image. Can we fix this? | Vention | 10893 | 72639.1 | | | JENNIFER BRINK | Resolved | System Bug | This pushed during a period when the multi position wasn't working correctly. Re-pushed lines and they attached. | |||||||||
| 1147 | 07/25/23 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | I'd like to zero out this house order. thanks! | PMMI | 11029 | | | JENNIFER BRINK | Resolved | Billing | Done! | |||||||||||
| 1148 | 07/24/23 | Bea Greany | Naviga | Rate Line Addition/Adjustment | Please zero out the recently added line items (house ads – no billing) | PMMI 101726 | 10733: https://pmg.navigahub.com/ew/pmg/ad/campaign_details?ID=10733 | multiple | | | JENNIFER BRINK | Resolved | Billing | Done! | ||||||||||
| 1149 | 07/24/23 | Reed Simonsis | Leadworks | Material Submission Issue | Materials were submitted late, then rescheduled the eblast. When the reschedule was made, the materials were delated from ebuilder. | Is there a way these materials can be retrieved? THanks, | Cablevey Conveyors | 9515 | 73006.3 | | | JENNIFER BRINK | Resolved | User Error - General | I was able to pull the materials from the Dev Site. They are loaded now... the headline is cut off. | |||||||||
| 1150 | 07/21/23 | Reed Simonsis | Naviga | Rate Line Addition/Adjustment | client purchased pan banners on 3rd when they wanted ROS | Please convert this line form 3rd party banner ads to Banner ads on site but keeping the rate the same. The client is aware the impressions will change as there is a difference in CPM. Thank you! | Chep USA | 10834 | 72579 | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | The change was made. Waiting on the client approval to close this line | |||||||||
| 1151 | 07/20/23 | Lara Krieger | Naviga | SalesForce/Naviga sync | Needs to push to SMA- 1 pg unit known issue | Douglas | 10563 | 70546.1 | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | wrong rateline was used. Moved to correct line and now the ad is in SMA | ||||||||||
| 1152 | 07/20/23 | Madysen Fast | Leadworks | Leadworks Issue | When clicking "Notify Sales Rep" on the metrics under a campaign in the Audience Network History dash, Wendy Sawtell is not getting any of the notifications, but the other sales reps are. | Nercon | https://cloud.pmmimediagroup.com/_/audience-network/campaign-details?cid=44765 | https://cloud.pmmimediagroup.com/_/audience-network/campaign-details?cid=44765 | | | JENNIFER BRINK | Resolved | System Configuration Error | This is fixed, The system was pulling from an inactive user. Doug fixed the back end to look only active users. | https://pmmimediagroup.atlassian.net/browse/LW-1179 | |||||||||
| 1153 | 07/19/23 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | I would like to change this to a PEI Product Update eBlast. I tried to do it on my end but it says that there is no inventory. | Fogg Filler | 10139 | 67751 | | | JENNIFER BRINK | Resolved | Not an error | Done | ||||||||||
| 1154 | 07/17/23 | Mikayala Delson | Leadworks | Template Issue | It appears that there is a duplicate PFW Banner Ads 3rd Party underneath the Audience Network Report for: Industrial Magnetics, Inc. | The top campaign that was updated today should be the correct campaign: https://cloud.pmmimediagroup.com/_/audience-network/campaign-details?cid=44260 | Industrial Magnetics, Inc. | https://cloud.pmmimediagroup.com/_/audience-network/campaign-details?cid=44177 | | | Dominique Carmona | Resolved | System Configuration Error | https://pmmimediagroup.atlassian.net/browse/LW-1165 | ||||||||||
| 1155 | 07/18/23 | WENDY SAWTELL | Critical | Naviga | Other | trying to add PACK EXPO Direct Mail but it says it closed June 1st and that makes no sense. Trying to close today. | Dispense Works | 10766 | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Had the wrong date and wrong product. Good now. | No | |||||||||
| 1156 | 07/18/23 | Reed Simonsis | Naviga | Need to move the date | cannot move date | please move date to 8/1 | Cablevey Conveyors | 9515 | 61995 | | | Dominique Carmona | Resolved | |||||||||||
| 1157 | 07/14/23 | Lara Krieger | Product Hub | The Targeted Cover page is all wrong... these are old specs. Please ensure the new full page specs are listed: https://hub.pmmimediagroup.com/targeted-covers/?brand=7-9898d682a1-bxx7v9&tab=specs Please remove Automation World image | | | Dominique Carmona | Resolved | Not an error | |||||||||||||||
| 1158 | 07/13/23 | Brian Gronowski | Medium | Naviga | Need to move the date | n | The material due date for August PFW is not correct in Naviga, should be 7/21 | Uhde | | | Dominique Carmona | Resolved | Moving Date | |||||||||||
| 1159 | 07/12/23 | Bea Greany | Critical | Other | Other | Email on Acid now requires two-factor authentication for every login. PMG shares a single-user plan with everyone at PMG, therefore when someone now logs into Email on Acid, an email is sent to me, bgreany@pmmimediagroup.com with a code that I need to share with the person trying to log in. | Can this be completed today? I will not be available Thursday or Friday. Please create a new email address: mediaops@pmmimediagroup.com and have all emails sent to that address forwarded to the following individuals: Riley Phoenix, Christy Flores, Hannah Krause, Kristin Longnecker, Kathy Travis, Fil Riello, and me (Bea Greany) | PMG Media Ops | N/A | N/A | | | Dominique Carmona | Resolved | ||||||||||
| 1160 | 07/11/23 | Mikayala Delson | Leadworks | Leadworks Issue | Stellar has the beacon running on their website and I added the campaign to LW but it is not populating under the Scout Campaigns view in LW: https://cloud.pmmimediagroup.com/_/campaign/scout-campaigns?page=3&per-page=100 | https://www.shurtape.com/direct/ | Stellar | SCOUT | | | JENNIFER BRINK | Resolved | Not an error | |||||||||||
| 1161 | 07/12/23 | Reed Simonsis | Leadworks | Leadworks Issue | Stats are not going into audience network section despite being entered. Please see attached. | https://cloud.pmmimediagroup.com/campaign/view?id=39727 - please help sync over to audience network if possible. Thank you! | Kawasaki | 9114 | 56757 | | | JENNIFER BRINK | Resolved | User Error - CST | The subtype on the campaign needs to be Pre-Roll and then the campaign will show. I updated this one for you! | |||||||||
| 1162 | 06/30/23 | Maria Druziuk | Leadworks | Leadworks Issue | Hello there! I have noticed that Leadworks does not track my online activity again. I tested this on three advertisers, and it appears that Leadworks cannot detect me. Despite trying to log out and log back in, the issue persists. Could you please assist me with resolving this problem? Thank you! | I appreciate you including my name in the Requestor's Name field. | ALL | | | Dominique Carmona | Resolved | System Configuration Error | Could not get response from Maria regarding if she is still encountering this issue? | |||||||||||
| 1163 | 07/10/23 | Bea Greany | Product Hub | Other | Please provide Tracey with login credentials for the Product Hub. | tlabovitz@pmmimediagroup.com | Tracey Labovitz | n/a | n/a | | | Dominique Carmona | Resolved | Not an error | ||||||||||
| 1164 | 07/10/23 | Madysen Fast | Product Hub | Product Issue | The video specs for PW facebook posts are not correct, the video size needs to be 1080x1080 to run on all ad types, and 1920x1080 for full HD. | PW Facebook | | | Dominique Carmona | Resolved | Not an error | |||||||||||||
| 1165 | 07/10/23 | Kelly Greeby | Product Hub | Final thing -- can you change this bullet point • Purchased list can be used up to three times in a 12-month period. to this • Purchased show lists are one-time use On this page again https://hub.pmmimediagroup.com/pack-expo-targeted-direct-mail/?brand=7-c0d3cba9d9-lvrgml | | | Dominique Carmona | Resolved | Not an error | |||||||||||||||
| 1166 | 07/10/23 | Reed Simonsis | BASE/Websites | Base/Website Issue | Was informed there is an issue with click through for featured products. | When on a company profile(https://www.profoodworld.com/leaders-2023/company/13323109/material-transfer-storage-inc) if you try to click through any of the featured products it shows as blocked. | material transfer and storange | - | - | | | JENNIFER BRINK | Resolved | User Error - Client | Client didn't add URLS. Reed is reaching out. | |||||||||
| 1167 | 07/10/23 | Kelly Greeby | Product Hub | Hello, can you please remove any reference to the direct mail product being only available post-show on this page? It is available to pre-registrants prior to the show and post-show. Also, can you remove the quick links items. https://hub.pmmimediagroup.com/pack-expo-targeted-direct-mail/?brand=7-c0d3cba9d9-lvrgml Thanks K | | | Dominique Carmona | Resolved | Not an error | |||||||||||||||
| 1168 | 06/29/23 | Lara Krieger | Product Hub | PFW Processing Zone page | https://hub.pmmimediagroup.com/pfw-showcase/?brand=7-c0d3cba9d9-lvrgml Why is the close date after the materials date? | | | Dominique Carmona | Resolved | Not an error | Need to figure out the close date. | |||||||||||||
| 1169 | 07/07/23 | Christy Flores | Naviga | Rate Line Addition/Adjustment | We need the line item zeroed out for this House Ad | House Ads | PMG/107371 | 10287 | 72882 | | | Emma Satchell | Resolved | |||||||||||
| 1170 | 07/05/23 | Mikayala Delson | Leadworks | Template Issue | For some video pre-rolls, they are populating in the LW History dash but when I go to the advertiser's LW campaign and click on Audience Network Report, the metrics are not populating in this view. For example, SEW-EURODRIVE, Inc. https://cloud.pmmimediagroup.com/campaign/view?id=44596 does not show up on the Audience Network Report: https://cloud.pmmimediagroup.com/_/audience-network?aid=548. I checked a couple other Pre-Rolls like Spee-Dee and it also does not populate under the Audience network report. | SEW-EURODRIVE, Inc. | | | Dominique Carmona | Resolved | System Bug | https://pmmimediagroup.atlassian.net/browse/LW-1151 | Ticket submitted, needs testing. | |||||||||||
| 1171 | 07/05/23 | Reed Simonsis | Naviga | Leadworks Issue | proof generator is not working, just constantly loading. | https://adbuilder.pmmimediagroup.com/gamePlan/2105 | Flexible systems | - | - | | | Emma Satchell | Resolved | System Bug | https://pmmimediagroup.atlassian.net/browse/LW-1150 | Waiting on Jira ticket. | ||||||||
| 1172 | 07/05/23 | Lara Krieger | Naviga | SalesForce/Naviga sync | The full page moved to SMA but the profile has not | Encoder | 10873 | 71660.1 | | | Emma Satchell | Resolved | System Bug | Done! | ||||||||||
| 1173 | 07/05/23 | Christy Flores | Naviga | Rate Line Addition/Adjustment | We need the line item zeroed out for this House Ad | House Ads | pmmi/101726 | 10974 | 72866 | | | Emma Satchell | Resolved | |||||||||||
| 1174 | 07/05/23 | Mikayala Delson | Leadworks | Template Issue | Dougla's Leaders performance is not populating under the Content Engagement Reports tab in LW | https://engagement.pmmimediagroup.com/36d2ce1808192e9425ae76b888a67f39 | Douglas Machines Corp. | | | Emma Satchell | Resolved | User Error - CST | Hi Mikayla, turns out the company did not have LIProcessing categories assigned to them. I've assigned them to their categories, but results are 0 since they were just added to Leaders. | |||||||||||
| 1175 | 06/29/23 | Mikayala Delson | Naviga | Other | Christy and I are trying to figure out the sales rep/csm that this advertiser belongs to. In Naviga it shows House Rep and Courtney is the CSM, is that correct? Then in Leadworks it shows Leo is the sales rep. Can someone confirm? | Hello! This is a barter agreement, so that is why its house rep! | Andina Pack | 10491 | | | Madysen Fast | Resolved | Madysen entered the plan, so I sent Mikayla and Christy her way! | |||||||||||
| 1176 | 06/28/23 | Riley Phoenix | Leadworks | Reporting Issue | FB leads csv won't upload. I went through the process as normal, and usually after you click "Upload" it will tell you it uploaded however many leads, but that isn't popping up and the leads are not registered in the Audience Network. | https://cloud.pmmimediagroup.com/campaign/view?id=44586 | Schubert | 9664 | 61390.2 | | | JENNIFER BRINK | Resolved | System Bug | https://pmmimediagroup.atlassian.net/browse/LW-1146 | |||||||||
| 1177 | 06/14/23 | Stephanie Haag | Medium | Leadworks | Leadworks Issue | The dates for May LinkedIn ads are in the middle and not in date order. | Kliklok | | | Dominique Carmona | Resolved | System Bug | https://pmmimediagroup.atlassian.net/browse/LW-1129 | |||||||||||
| 1178 | 07/05/23 | Courtney Nichols | Naviga | Rate Line Addition/Adjustment | Hello, Domino has to moved one category from GP to Sustainability Finder at no-charge. I have switched GP order to only 2 categories from 3. Can you please adjust the SF pricing so the two products combined total what 3 GP categories would have cost, or as you best see fit considering we initiated the change? | Domino Amjet | 10604 | 72859 | | | Emma Satchell | Resolved | Billing | |||||||||||
| 1179 | 07/01/23 | Lara Krieger | Naviga | SalesForce/Naviga sync | In R3, pls move to Completed so it moves to SMA | ROTZINGER Group, Inc | 10956 | 72802.1 | | | Emma Satchell | Resolved | ||||||||||||
| 1180 | 06/30/23 | Lara Krieger | Naviga | SalesForce/Naviga sync | Needs to push to SMA | Weber Inc. | 10543 | 70453.1 | | | JENNIFER BRINK | Resolved | System Bug | The connection is still not live for the ad type 1 page profile (no ad). I will email Kai. | ||||||||||
| 1181 | 06/30/23 | Lara Krieger | Naviga | SalesForce/Naviga sync | Verified this is in Confirmed status for days and has not moved to SMA | Membrane Process & Controls | 10853 | 72480.1 | | | JENNIFER BRINK | Resolved | Not an error | I see the ad in SMA. | ||||||||||
| 1182 | 06/30/23 | Mikayala Delson | Leadworks | Template Issue | I'm trying to enter this GP to MP but the billing and production contacts are not showing up. This is the materials contact destinee.bradleybrown@mxdprocess.com | MXD Process - Game Plan | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Done. Rep didn't assign Billing or material contacts to any contact in salesforce, so nothing pushed to LW. | ||||||||||||
| 1183 | 06/30/23 | Mikayala Delson | Leadworks | Template Issue | I've had two clients not able to log into Media Planner. When i send them links to upload materials this is what one of the clients said: I am unable to log in to this page. I do not get an error or anything, just hit submit and nothing happens. The words username never go away either, the email and password seem to type over top of this. There is no option to cancel, forgot username, anything. I am not sure what to do. | See attached for what another client saw on their screen. | VDG, A.B. Sealer | | | JENNIFER BRINK | Resolved | Not an error | ||||||||||||
| 1184 | 06/30/23 | Kelly Greeby | Product Hub | Update FB and LinkedIn main pages and specs pages | Top o' the mornin'. Can we please add "Minimum of 3 full sets of creative (can accept up to 4) is required" to all the Facebook and LinkedIn Sponsored Post spec pages? Similar to what we have on this page -- https://hub.pmmimediagroup.com/linkedin/?brand=7-e8e9b6cd85-d72vmh&tab=specs thanks | | | Dominique Carmona | Resolved | Product Update/Close Date Change | ||||||||||||||
| 1185 | 06/27/23 | WENDY SAWTELL | Critical | Naviga | Missing a date/Need a date | Can't add basic or Pro lideres because date missing. | Piab | 10935 | | | Dominique Carmona | Resolved | User Error - Sales Rep | No | ||||||||||
| 1186 | 06/29/23 | Reed Simonsis | Leadworks | Material Submission Issue | Client, myself, and Jenn all have tried generating proof but the proof just keeps loading. | See attached for reference. Thank you! | Simco-Ion | - | - | | | Dominique Carmona | Resolved | Not an error | ||||||||||
| 1187 | 06/28/23 | Mikayala Delson | Leadworks | Rate Line Addition/Adjustment | I'd like to remove all of Regal Rexnord Corporation's Game Plan and Second Looks in Media Planner. They canceled last minute. See screenshot for confirmation from Leo. | Regal Rexnord Corporation | | | JENNIFER BRINK | Resolved | Not an error | Done! | ||||||||||||
| 1188 | WENDY SAWTELL | Critical | Naviga | Product Issue | Can't add Mundo Conveying Playbook because it says it needs a date. Closes tomorrow. | Piab | 10935 | | | Dominique Carmona | Resolved | User Error - Sales Rep | ||||||||||||
| 1189 | 06/28/23 | Mikayala Delson | BASE/Websites | Other | QC Conveyors is not on the PELV website but they are participating in Game Plan. | QC Conveyors's Game Plan on PE Website | | | JENNIFER BRINK | Resolved | Won't Do | Looks like they aren't an exhibitor. They shouldn't be in GP | ||||||||||||
| 1190 | 06/27/23 | Reed Simonsis | Naviga | Missing a date/Need a date | June ad did not show in SMA. Ad did not run. | Please move June 1st ad to October print | Emerson automation solutions (NJ) | 10068 | 71799 | | | JENNIFER BRINK | Resolved | User Error - General | There shouldn't have been a June issue at all. I deleted the line. | |||||||||
| 1191 | 06/27/23 | Reed Simonsis | Product Hub | Product Issue | Client bought intro Leaders in processing package | How many categories does the intro leaders in processing package get? | BFR Systems | | | Dominique Carmona | Resolved | Won't Do | ||||||||||||
| 1192 | 06/08/23 | Mikayala Delson | Leadworks | Leadworks Issue | I reset this client's password and we both got the following error. See screenshot. | Username: ERydholt Password: ERydholtChangeMe23! | Plan IT Packaging | | | JENNIFER BRINK | Resolved | |||||||||||||
| 1193 | 06/19/23 | Madysen Fast | Leadworks | Leadworks Issue | Nomaste Baking Co. Is not in leadworks under the 6/26 CM+P Focus Newsletter, even though that is the date it is scheduled for in Naviga. | Nomaste Baking Co | 10520 | 70300.1 | | | JENNIFER BRINK | Resolved | This is now showing and the issue has been resolved. | https://pmmimediagroup.atlassian.net/browse/LW-1137 | Doug is working on this one. It looks like in LW the campaign isn't approved. It is approved in Naviga. Doug is looking into why. | |||||||||
| 1194 | 06/16/23 | Lara Krieger | Product Hub | Extra "w" on Healthcare pkg spec page | On this page , there is an extra "w" after the word calendar- https://hub.pmmimediagroup.com/healthcare-packaging-magazine/?brand=7-d8a49ef289-v8f80k&tab=specs | | | Dominique Carmona | Resolved | |||||||||||||||
| 1195 | 06/23/23 | Christy Flores | Naviga | Rate Line Addition/Adjustment | We need the line item zeroed out for this House Ad | House Ads | PMG/107371 | 10287 | 72722 | | | Dominique Carmona | Resolved | |||||||||||
| 1196 | 06/22/23 | Mikayala Delson | Naviga | Template Issue | I QC'd and moved this order to R3 yesterday but Lara is claiming it is stuck in R1. Can we push this? | Dorner | 9990 | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Old rate line used. Updated and the ad pushed to SMA | |||||||||||
| 1197 | 06/21/23 | Christy Flores | Naviga | Rate Line Addition/Adjustment | We need the line item zeroed out for this House Ad | House Ads | pmmi/101726 | 10788 | 72654 | | | Dominique Carmona | Resolved | |||||||||||
| 1198 | 06/20/23 | Christy Flores | Naviga | Rate Line Addition/Adjustment | We need the line item zeroed out for this House Ad | House Ads | pmmi/101726 | 10733 | 72642 | | | Dominique Carmona | Resolved | |||||||||||
| 1199 | 06/20/23 | LEO GUENTHER | Minor | Product Hub | Product Issue | Can you add 2022 Show Dailies to the Sales page on the hub? | Sunday – https://issuu.com/pmmimediagroup/docs/entire-sunday_edition_proof_from_insite_opto Monday – https://issuu.com/pmmimediagroup/docs/show_daily_monday_edition Tuesday- https://issuu.com/pmmimediagroup/docs/show_daily_tuesday_edition Wednesday – https://issuu.com/pmmimediagroup/docs/show_daily_wednesday_edition | Hub Additions | | | Dominique Carmona | Resolved | ||||||||||||
| 1200 | 06/19/23 | LEO GUENTHER | Major | Naviga | Other | Can not delete items from the plan, screen just goes gray. | Everything from plan needs to be deleted except Game Plan, Second Look and Show Daily (1/2 page horizontal) | ADCO | 10820 | | | Dominique Carmona | Resolved | |||||||||||
| 1201 | 06/13/23 | Reed Simonsis | Leadworks | Leadworks Issue | adding an end date to a campaign causes leadworks to give an error | when i enter an expire date, the program gives an error. Please see the 2 images attached. | starview | | | Dominique Carmona | Resolved | https://pmmimediagroup.atlassian.net/browse/LW-1126 | ||||||||||||
| 1202 | 06/16/23 | Stephanie Haag | Medium | Naviga | Custom Product Request | Westrock bought a Sustainability Category for Game Plan and is switching to Sustainability Finder. | approved by Dave to give them the same price. | westrock | https://pmg.navigahub.com/ew/pmg/ad/campaign_production_forms?ID=9405&a_module=AD | | | JENNIFER BRINK | Resolved | |||||||||||
| 1203 | 06/15/23 | Christy Flores | Naviga | Rate Line Addition/Adjustment | We need the line item zeroed out for this House Ad | House Ads | pmmi/101726 | 10675 | 72553 | | | JENNIFER BRINK | Resolved | |||||||||||
| 1204 | 06/14/23 | Stephanie Haag | Medium | Leadworks | Leadworks Issue | There are two leads in there but one on them is from Anastasia but she/ no one else added it to be uploaded. Not sure how she is there. | https://cloud.pmmimediagroup.com/_/audience-network/campaign-details?cid=44503 | Kliklok | | | JENNIFER BRINK | Resolved | This has been resolved. It looks like that lead came in via cookies/web. See ticket for full explanation: https://pmmimediagroup.atlassian.net/browse/LW-1131 | https://pmmimediagroup.atlassian.net/browse/LW-1131 | ||||||||||
| 1205 | WENDY SAWTELL | Critical | Leadworks | Other | Leadworks is down | NA | | | JENNIFER BRINK | Resolved | Site should be back up | Yes | ||||||||||||
| 1206 | 06/14/23 | Mikayala Delson | Naviga | Template Issue | For Second Look, the materials due date on the order does not reflect the date listed in the Hub. I confirmed with Courtney and the Second Look closing date and materials due date is 8/15. In the orders created in Naviga such as this one, the materials due date shows 9/1. Can we get those dates changed to 8/15 in this order and all Second Look orders moving forward? | The Austin Company | 10858 | | | Dominique Carmona | Resolved | |||||||||||||
| 1207 | 06/14/23 | Mikayala Delson | Leadworks | Template Issue | I'm trying to create an order in MP for this Game Plan, but the billing contact/print contacts are not populating so it won't let me continue to save the plan. See screenshots | Flex Plus Pak | 10835 (Game Plan Media Planner) | | | Dominique Carmona | Resolved | User Error - Sales Rep | This is now approved in Media Planner there wasn't a billing or print contact designated in Salesforce. | https://pmmimediagroup.atlassian.net/browse/LW-1130 | ||||||||||
| 1208 | 06/15/23 | Lara Krieger | Naviga | Other | In R1, not moving to Send my Ad and has client name in field- pls help | Weidmüller, USA | 10852 | 7248.1 | | | JENNIFER BRINK | Resolved | Not an error | This one was signed on the protal. It won't push to SMA until it hits r2. I manually moved to R2 and back to R1 to push it out for you. | ||||||||||
| 1209 | 06/13/23 | Reed Simonsis | Leadworks | Other | Client requested to use 2022 gameplan materials for 2023 | Can we pull 2022 gameplan materials for flexlink to use for 2023 gameplan? Thanks! | Flexlink systems | 10396 | 69646 | | | Dominique Carmona | Resolved | Won't Do | ||||||||||
| 1210 | 06/14/23 | Christine Smallwood | Minor | Naviga | Notification Issue | Attempting to add this product to the proposal and seeing a June 1 close notification. | The product closes on June 15; can you update Naviga so I can add the product to this proposal? | A&E Conveyor | 10859 | Trends in Sanitary Design - PFW Webinar publish date 7/13; closing 6/15 | | | Dominique Carmona | Resolved | Won't Do | |||||||||
| 1211 | 06/14/23 | Brian Gronowski | Product Hub | Processing Zone Hub | Editorial submission due date needs to be changed to July 21 per Morgan Smith | | | Dominique Carmona | Resolved | |||||||||||||||
| 1212 | 06/13/23 | Lara Krieger | Naviga | Other | Not moving to SMA- wong line code? | Teledyne Tapdone | 10851 | 72476.1 | | | Dominique Carmona | Resolved | Won't Do | |||||||||||
| 1213 | 06/12/23 | Bea Greany | Other | Custom Product Request | Requesting some new PMG eblast products | 1) Kelly recently approved a CMP Supplied HTML eblast which is not an official product but should be. 2) A customer wanted to send an OEM Case Study eblast, however we don't have it as a product option – but we should! In my opinion, PW, CMP, HCP, OEM, PFW brands should all offer the following eblast products: Video Spotlight, White Paper, Product Update, Event, eBook, Case Study, CoBranded, Infographic, Industry Webinar, Supplied HTML, Technology Minute (HCP currently has Asked & Answered but maybe change to Tech Minute) | None. | N/A | N/A | | | Dominique Carmona | Resolved | Won't Do | ||||||||||
| 1214 | 06/09/23 | Lara Krieger | Product Hub | Please update print specs pages to my name versus George | CM+P, PFW, OEM, HCP and Mundo/Lideres pages please | | | Emma Satchell | Resolved | Not an error | Updates completed! | |||||||||||||
| 1215 | 06/08/23 | Mikayala Delson | Naviga | SalesForce/Naviga sync | Can we push this Norgren order through? Its in Naviga but not moving to SMA. Thanks. | Norgren | 10749 | 71449.1 | | | JENNIFER BRINK | Resolved | the ad is now in SMA | |||||||||||
| 1216 | 06/08/23 | WENDY SAWTELL | Critical | Naviga | Other | We had an issue like this last week that I thought Simone fixed. If you look at Digimarc's ad spend it shows they are spending 8k in 2023. They haven't bought anything and the proposal that's been created is for $6,650. Really messes things up when it shows as spend. | https://pmmidotorg.lightning.force.com/lightning/r/Account/0011I00000aPfBtQAK/view | | | Emma Satchell | Resolved | Not an error | Company purchased LIP for 2023, but the sales closed in 2022 - leading to the confusion. Salesforce and Naviga are correct, no changes needed. | No | ||||||||||
| 1217 | 06/08/23 | LEO GUENTHER | Medium | Naviga | Notification Issue | Tried to book a Mundo Lideres and all the dates said they closed May 31 | Heat and Control | 10841 | | | Emma Satchell | Resolved | Product Update/Close Date Change | Package added and point of contact updated! | Yes | |||||||||
| 1218 | 06/07/23 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | Can we get the June month for this PFW 3rd Party Banner Ad campaign to be zeroed out? We had an internal miscommunication and Brian wants to run the June ads as a make-good. | PSG, a Dover Company | 71041 | | | Emma Satchell | Resolved | Approved by Courtney & zeroed out. | Yes | |||||||||||
| 1219 | 06/05/23 | Mikayala Delson | Leadworks | Template Issue | Multi-Conveyor would like to re-run last year's Game Plan with the new booth # C-1718. When I try to manually save the images from last year's Game Plan and upload them to the 2023 template, I receive an error. What is the process for repeating GP materials this year? Is Yevgeny still doing those or are the CSMs responsible for that? If the CSMs are responsible, can we get a little tutorial on how to properly repeat materials? Thanks! | Multi-Conveyor Game Plan | | | JENNIFER BRINK | Resolved | Not an error | Yevgeny pulled the ads! | https://pmmimediagroup.atlassian.net/browse/LW-1120 | |||||||||||
| 1220 | 06/07/23 | Mikayala Delson | Naviga | Template Issue | When creating Game Plan line items in Naviga, the Production Form automatically adds the 2022 Game Plan Production form. Brian is requesting if we can have it automatically load the current 2023 Game Plan Production Form since the categories are different than the 2022 Form. Thanks. | General - Creating Game Plan Orders in Naviga | | | Emma Satchell | Resolved | System Configuration Error | Forms have been updated! | Yes | |||||||||||
| 1221 | 06/07/23 | WENDY SAWTELL | Critical | Naviga | Other | Can't ad PW intro Leaders package since it says iyt needs a rate line for Packaging World. See screenshot. | Intro package has been added | Raque | 10840 | | | Emma Satchell | Resolved | Billing | Yes | |||||||||
| 1222 | 06/07/23 | Stephanie Haag | Medium | Naviga | Custom Product Request | The client would like to push back their ProSource LinkedIn date to start 6/23 | https://pmg.navigahub.com/ew/pmg/ad/campaign_details?ID=10770 | Kliklok | 10770 | | | Emma Satchell | Resolved | This has been completed | Yes | |||||||||
| 1223 | 06/05/23 | Mikayala Delson | Leadworks | Template Issue | This beacon is currently active but we are not seeing anything populate in Leadworks: https://converge.cloud.pmmimediagroup.com/advertiser/4965/scout | Reid Supply | SCOUT | | | Emma Satchell | Resolved | Not an error | Fixed! Please let us know if you have any questions. | https://pmmimediagroup.atlassian.net/browse/LW-1117 | Turns out that leads currently in there were over a month old, thus LW was not reporting them on scout page. | |||||||||
| 1224 | 06/05/23 | Mikayala Delson | Leadworks | Template Issue | The booth number in Media Planner shows C-1655, which is what the correct booth number should be. When I generate the proof, the booth number changes to: S-1655. Can we it read C-1655? | Quadrel | https://ad-proof-approval-prod.s3.amazonaws.com/gameplan-proof-647e47f69248bd00dfdb65fa.pdf | | | Dominique Carmona | Resolved | |||||||||||||
| 1225 | 06/05/23 | FLAVEL SHURTLEFF | Medium | Product Hub | Other | I no longer have access to ZESTY to update digital editions for PFW, OEM and HCP | | | Emma Satchell | Resolved | User Error - General | Complete | ||||||||||||
| 1226 | 05/24/23 | PATRICK YOUNG | Product Hub | Processing Zone Hub Updates | Please see below. Processing Zone File Upload | | | Emma Satchell | Resolved | Not an error | Request completed | |||||||||||||
| 1227 | 06/02/23 | Stephanie Haag | Medium | Product Hub | Other | the description of the specs is not super clear and looks like clients need to send 1 image ad and 1 video ad when in reality we can't have both running at the same time | https://hub.pmmimediagroup.com/linkedin/?brand=7-e8e9b6cd85-d72vmh&tab=specs, | | | Emma Satchell | Resolved | Question | Updated for clarity | |||||||||||
| 1228 | 06/02/23 | KEREN SOOKNE | BASE/Websites | two articles are gated by an email request (base items 22724479 and 22671425) | I'm not sure if it's just these two, but so far that's all I've seen after clicking on a few HCP articles. | | | JENNIFER BRINK | Resolved | User Error - General | Fixed! A soft break was used in the caption. Solution is to use a <br> when a line break is needed. | |||||||||||||
| 1229 | 06/02/23 | Christy Flores | Naviga | Rate Line Addition/Adjustment | We need these line items zeroed out for these House Ads | House Ads | pmmi/101726 | 10673 | 72339, 72340 | | | Emma Satchell | Resolved | Product Update/Close Date Change | Request complete | |||||||||
| 1230 | 05/24/23 | Mikayala Delson | Naviga | Template Issue | Can we add a Rescheduling status for this LinkedIn campaign? I'm not sure if other LI campaigns have them already but I don't see the status on this campaign. Thanks! | QC Conveyors | 10450 | 69877.2 | | | JENNIFER BRINK | Resolved | Feature Request | The status has been added. | ||||||||||
| 1231 | 06/01/23 | Reed Simonsis | Leadworks | Reporting Issue | the stats are located in the line item in leadworks but will not show in audience network | Please see: https://cloud.pmmimediagroup.com/_/audience-network/add-data?cid=44880. Can we get this fixed so the stats pull through to the companies audience network tab? Thank you! | Real Time Automation | 9593 | 60485 | | | JENNIFER BRINK | Resolved | User Error - CST | The campaign was missing an end date on the main screen and the Matched Audience wasn't filled in. Once I added both, it popped onto the audience screen. Please check the match rate, because I just used 10,000 to make the campaign hit the screen. | |||||||||
| 1232 | 06/01/23 | David Newcorn | Minor | Naviga | Reporting Issue | not an error | Is it possible to pull a report from Naviga that shows how much Wendy had on the books as of April 12, 2023? | n/a | | | JENNIFER BRINK | Resolved | Question | Done! | ||||||||||
| 1233 | 06/01/23 | WENDY SAWTELL | Critical | Naviga | Other | This account shows that they are "active" and spect 39k with us this year, but they haven't bought anything. | https://pmmidotorg.lightning.force.com/lightning/r/Account/0011I00000aPfJuQAK/view | | | Andy Lomasky | Resolved | System Configuration Error | Simone has fixed this issue | |||||||||||
| 1234 | 05/31/23 | Christy Flores | Naviga | Rate Line Addition/Adjustment | We need the line item zeroed out for this House Ad | House Ads | PMG/107371 | 10287 | 72293 | | | JENNIFER BRINK | Resolved | Done | ||||||||||
| 1235 | 05/31/23 | Christy Flores | Naviga | Rate Line Addition/Adjustment | We need these line items zeroed out for these House Ads | House Ads | pmmi/101726 | 10196 | 72291 | | | JENNIFER BRINK | Resolved | Done | ||||||||||
| 1236 | 05/31/23 | Christy Flores | Naviga | Rate Line Addition/Adjustment | We need these line items zeroed out for these House Ads | House Ads | pmmi/101726 | 10255 | 72290 | | | JENNIFER BRINK | Resolved | Done | ||||||||||
| 1237 | 05/31/23 | Christy Flores | Naviga | Rate Line Addition/Adjustment | We need these line items zeroed out for these House Ads | House Ads | pmmi/101726 | 10196 | 72289 | | | JENNIFER BRINK | Resolved | Done | ||||||||||
| 1238 | 05/31/23 | Christy Flores | Naviga | Rate Line Addition/Adjustment | We need these line items zeroed out for these House Ads | House Ads | pmmi/101726 | 10255 | 72288 | | | JENNIFER BRINK | Resolved | Done | ||||||||||
| 1239 | 05/25/23 | Mikayala Delson | Leadworks | Template Issue | I'm trying to get the Kondracki group added to Linmot USA, Inc. in Leadworks but Ray Kondracki is unable to see Linmot USA, Inc. under his advertisers although I added his name in LW. | Linmot USA, Inc. | | | JENNIFER BRINK | Resolved | Ray is able to see the client. | waiting for Mikalya to confirm Ray can see the advertiser profile on his list | ||||||||||||
| 1240 | 05/31/23 | Reed Simonsis | Naviga | Need to move the date | cannot change due to pricing, client has not submitted material | Please adjust campaign to move out of May billing. Either extending or compressing the campaign. Thank you! | Nothum Food Processing | 10665 | 71351 | | | JENNIFER BRINK | Resolved | Won't Do | Reed figured it out! | |||||||||
| 1241 | 05/12/23 | Bea Greany | Leadworks | Leadworks Issue | Reviewed the client’s eBuilder campaign, Omeda mailing PMMICD230503003, and our Email on Acid test. The two ad images not rendering for client are due to the image files in eBuilder being file type “.webp” (rather than .jpg or .png). Not sure how the client was able to submit an unaccepted file type. I’m guessing client uses a desktop PC running an Outlook email app. Mac users do not see this rendering issue. Readers who use a web browser email client on a PC or Mac or view on a mobile device do not see this error – only Windows Desktop Outlook email clients cannot translate the file type. The rendering error is displayed in the Email on Acid test but the image rendering issue was not caught during QA review. https://app.emailonacid.com/app/acidtest/vym3tNaDxZWLOoyTGSujQMsUAM5GFjbxl7JWXzqwNMigC/list | customer (Aagard) notified Madysen and Christy "two images of our videos are not showing in the email for Packaging Insights." | all | 41855 | N/A | | | Emma Satchell | Resolved | System Configuration Error | The type of image is being blocked by the system. | LW-1108 | ||||||||
| 1242 | 05/30/23 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | I'd like to change the following Video Eblasts to White Paper Eblasts without accidentally losing the date. I tried to do it manually but I ran into inventory errors. Here are the Eblasts that I would like to change to White Papers: Mundo 6/13, PFW 7/19, and PW 10/4. Thanks! | Eagle Product Inspection | 10259 | | | Dominique Carmona | Resolved | Not an error | ||||||||||||
| 1243 | 05/24/23 | Brian Gronowski | Product Hub | Please update SL Hub example to a 2022 example | | | Emma Satchell | Resolved | Not an error | Game Plan has been updated. Awaiting SL from Fil.-Dom | ||||||||||||||
| 1244 | 05/24/23 | WENDY SAWTELL | Minor | Naviga | Other | I've noticed several times that Naviga shows zero dollar value when there's actual value. This plan says zero and it's about 6k. Just thought I'd mention. | Kirk-Rudy | 10798 | | | Dominique Carmona | Resolved | ||||||||||||
| 1245 | 05/24/23 | Mikayala Delson | Naviga | Template Issue | On my view, there is only one banner ad on our site 5/1-10/31 (line item 68122). Although on Christy's view, it shows 6 different line items, one for each month and the statuses are automatically set to Pending Materials. Can Christy's view look like mine so that the Product is under one Line No? Its a lot less confusing for Christy and less redundant so that she does not have to submit the same set of materials in 6 different Line items. | CRB | 10163 | 68122 | | | Dominique Carmona | Resolved | Won't Do | |||||||||||
| 1246 | 05/24/23 | Mikayala Delson | Naviga | Need to move the date | Can I get this LinkedIn date moved to this Friday, May 26th? | Heat and Control | 9867 | 68572.2 | | | Dominique Carmona | Resolved | Won't Do | |||||||||||
| 1247 | 05/23/23 | Christy Flores | Naviga | Rate Line Addition/Adjustment | We need these line items zeroed out. | PMMI Silent Auction Winner | pmmi/101726 | 10799 | 72043 | | | Dominique Carmona | Resolved | Won't Do | ||||||||||
| 1248 | 05/20/23 | Brian Gronowski | Minor | Naviga | Missing a date/Need a date | n | We need to adjust the material due date for the July 13 PFW editorial webinar. It has the original date when the webinar was on June 6. Claudia or Trey can give you a good date | SaniCrete | | | JENNIFER BRINK | Resolved | System Configuration Error | |||||||||||
| 1249 | 05/22/23 | Anastasia Cherniak | Leadworks | Leadworks Issue | When I try to open PAN Campaigns Master report - I get an error. | https://cloud.pmmimediagroup.com/_/campaigns/pan-master-report | | | JENNIFER BRINK | Resolved | System Bug | This has been fixed. You should now see the dashboard! | https://pmmimediagroup.atlassian.net/browse/LW-1113 | |||||||||||
| 1250 | 05/19/23 | PATRICK YOUNG | Major | Naviga | Rate Line Addition/Adjustment | Please add Leaders in Processing to this media plan, no full page profile. The billing months and rates are unchanged and have been approved by WS | See above | Powder Solutions, Inc | 10763 | | WENDY SAWTELL | | Dominique Carmona | Resolved | Won't Do | |||||||||
| 1251 | 05/19/23 | Stephanie Haag | Medium | Leadworks | Leadworks Issue | There is a an error message every time we try to add stats. Says the campaign is not found? | https://cloud.pmmimediagroup.com/campaign/view?id=44744 | Cavanna | | | Dominique Carmona | Resolved | User Error - CST | |||||||||||
| 1252 | 05/19/23 | WENDY SAWTELL | Major | Naviga | Other | If you look at plan 9595 it looks like they bought a 1 page unit AND a 2-page unit in the PELV Showcase. If you look at the signed order (attached), it only shows one, and the prices match for both plans. Very confusing. | ID Technology | 9595 | | | Dominique Carmona | Resolved | Won't Do | No | ||||||||||
| 1253 | 05/18/23 | WENDY SAWTELL | Minor | MDT (WENDY USE ONLY) | Other | Just need to add the word Robotics to the 3rd Party Pre-roll for PAN for PACK EXPO Product (the way it is done for Banner Ads). See screenshots. Thanks. | Schmalz | | | Dominique Carmona | Resolved | |||||||||||||
| 1254 | 05/18/23 | Christy Flores | Naviga | Rate Line Addition/Adjustment | We need these line items zeroed out for these House Ads | House Ads | pmmi/101726 | 10255 | 71329 | | | Dominique Carmona | Resolved | |||||||||||
| 1255 | 05/18/23 | Christy Flores | Naviga | Rate Line Addition/Adjustment | We need these line items zeroed out. | House Ads | pmmi/101726 | 10254 | | | Dominique Carmona | Resolved | ||||||||||||
| 1256 | 05/18/23 | Christy Flores | Naviga | Rate Line Addition/Adjustment | We need these line items zeroed out. | House Ads | pmmi/101726 | 10788 | | | Dominique Carmona | Resolved | ||||||||||||
| 1257 | 05/17/23 | Bea Greany | Naviga | Rate Line Addition/Adjustment | All line items should be zeroed (these are house ads). | Campaign Description: Packaging Robotics Live - Orange County | PMG / Customer 107371 | 10624 | | | Dominique Carmona | Resolved | Not an error | |||||||||||
| 1258 | 05/17/23 | Bea Greany | Naviga | Rate Line Addition/Adjustment | There should currently be 1 full page ad in this PMMI PXSE 2025 Save the Date campaign. The ad was incorrectly entered for Sprint/March OEM but it should have been entered for Summer/June OEM. | Please zero line 71644. Please delete line 69072 if possible. | PMMI / Customer 101726 | 10290 | | | Dominique Carmona | Resolved | Not an error | |||||||||||
| 1259 | 05/17/23 | Bea Greany | Naviga | Rate Line Addition/Adjustment | All lines need to be $0 (this is a house ad campaign) | PMMI / Customer 101726 | 10675 | | | Dominique Carmona | Resolved | Not an error | ||||||||||||
| 1260 | 05/17/23 | Bea Greany | Naviga | Rate Line Addition/Adjustment | need all line items to be $0 (this is a house ad campaign) | PMMI / Customer 101726 | 10180 | | | Dominique Carmona | Resolved | Not an error | ||||||||||||
| 1261 | 05/18/23 | Lee Ashcroft | Major | Other | Other | Emails are not always logging in Salesforce - even when I send straight through salesforce. This is critical fro knowing what happened last when I next enter a lead. | Moved to email with Ryan, Lee and Andy | Flexopack SA | | | Dominique Carmona | Resolved | Won't Do | |||||||||||
| 1262 | 05/12/23 | Bea Greany | Other | Other | Please update the 'Requestor's Name' dropdown list in this Smartsheet. Please add Christy Flores and Mariia Druziuk. It would be wonderful if you would remove names of people who no longer work with us! | Thank you. | N/A | N/A | N/A | | | Dominique Carmona | Resolved | Not an error | ||||||||||
| 1263 | 04/25/23 | Courtney Nichols | Leadworks | Leadworks Issue | Stephanie, Courtney, and Madysen are all encountering errors when trying to add PAN metrics to LW. Sample error uploaded. Also, for video pre-roll, multiple "bad request" errors when entering data | Multiple | - | - | | | JENNIFER BRINK | Resolved | System Bug | Everyone now is able to enter PAN metrics | ||||||||||
| 1264 | 05/11/23 | Stephanie Haag | Medium | Naviga | Product Issue | The client needs their 1/2 page islands switched to 1/2 page horizontal with the zeroed out pricing. | Sidel: https://pmg.navigahub.com/ew/pmg/ad/campaign_lines?ID=10331 Novembal: https://pmg.navigahub.com/ew/pmg/ad/campaign_lines?ID=10331 | Sidel and Novembal | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Done | ||||||||||
| 1265 | 05/11/23 | Bea Greany | Naviga | Rate Line Addition/Adjustment | We need these line items zeroed out. | House Ads. Please add Christy Flores (cflores@pmmimediagroup.com) to the Requestor's Name | pmmi/101726 | 10733 | 71549, 71550, 71551 | | | JENNIFER BRINK | Resolved | Billing | Done | |||||||||
| 1266 | 05/09/23 | Stephanie Haag | Minor | Leadworks | Leadworks Issue | The Facebook campaign for 3/24 is not showing up on the clients audience network tab. | https://cloud.pmmimediagroup.com/_/audience-network/add-data?cid=44369. https://cloud.pmmimediagroup.com/_/audience-network?aid=1249 | Specialty Equipment | | | JENNIFER BRINK | Resolved | System Bug | The FB ID was missing and the End date was not set. I added both and repulled the stats. Its there now. | ||||||||||
| 1267 | 05/09/23 | Bea Greany | Naviga | Need to move the date | line 70347: no change line 70364: Start date 5/10 | Line 70347: End date should be 5/16/2023. Line 70364: Start date should be 5/17/2023. | PMMI / 101726 | 10524 | line 70347: no change line 70364: Start date 5/10 | | | JENNIFER BRINK | Resolved | Moving Date | Done | |||||||||
| 1268 | 05/10/23 | Bea Greany | Naviga | Need to move the date | We need to change the date of PW New Issue Alert for May due to content that cannot be published until after May 20. | Need to change send date for May PW New Issue Alert NL and all advertisers . New Date: May 25. | 1. Enercon Industries 2. A-B-C Packaging 3. Exair Corporation | Enercon: 9537 A-B-C: 9572 Exair: 9838 | Enercon: 61244.2 A-B-C: 6022.1 Exair: 63153.1 | | | JENNIFER BRINK | Resolved | Moving Date | Done | |||||||||
| 1269 | 05/10/23 | LEO GUENTHER | Minor | Naviga | Other | Not an error, just need Leo's order for Serpa updated | Kelly approved the Serpa placements for a 1/3 square ad in July Sept and Nov to be upgraded to a 1/2 horizontal - one time! | Serpa | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Updated! | ||||||||||
| 1270 | 05/05/23 | Stephanie Haag | Medium | Leadworks | Leadworks Issue | I made an edit to the Facebook campaigns and now the CTR isn't showing. | Kliklok | | | JENNIFER BRINK | Resolved | System Bug | This has been fixed | https://pmmimediagroup.atlassian.net/browse/LW-1092 | ||||||||||
| 1271 | 05/08/23 | Reed Simonsis | Naviga | Need to move the date | This line has april as a billable month when it should not be. | Please adjust the line item to bill a total of 5000 equally between may -dec. Thank you! | Nothum | 10665 | 71351 | | | JENNIFER BRINK | Resolved | Done | ||||||||||
| 1272 | 05/04/23 | Riley Phoenix | Leadworks | Leadworks Issue | This is missing from/not in LW. | Sterling Contract Packaging Inc. | 10515 | 70282.1 | | | JENNIFER BRINK | Resolved | Not an error | I see the campaign? https://cloud.pmmimediagroup.com/campaign/view/id/45284 | ||||||||||
| 1273 | 05/02/23 | Bea Greany | Product Hub | Other | providing updated audience distribution figures to update the Hub as needed. | Column E of the Omeda Email Audience - Quarterly Updates sheet https://docs.google.com/spreadsheets/d/1hIo2D9974CTBEEeqGqSCs947ma288hVwC1cudONGguA/edit?usp=sharing contains the audience size to be posted in the Hub. Figures highlighted in yellow definitely changed from the prior update. | | | Dominique Carmona | Resolved | Not an error | |||||||||||||
| 1274 | 05/02/23 | Reed Simonsis | Leadworks | Other | Found a type on leadworks pan metrics | Please see typo in image attached in audience network dashboard for metrics. | all | - | - | | | JENNIFER BRINK | Resolved | System Configuration Error | Fixed | https://pmmimediagroup.atlassian.net/browse/LW-1085 | ||||||||
| 1275 | 05/03/23 | WENDY SAWTELL | Critical | Naviga | Other | Yikes! Lara just noticed that Aagard was scheduled for a 1/2 page and full-page ad in August PW. Depending where you look in Naviga, you will see two different things. I'll attach the signed order that seems correct, but if you look at the spend, it is different than the signed order. See attachments. | Aagard | 9875 | | | JENNIFER BRINK | Resolved | User Error - CST | A PFW ad was removed from the plan and a PW ad was accidentally added in its place. This has been corrected. The overall price of the plan is different than the original plan because there were 3 PFW eblasts and 3 PFW eblast extensions removed on March 24th. | Yes | Looks like a PFW ad was deleted and a PW ad was added. Waiting on Wendy/Madysen to confirm. IF that is the case I will delete the PW ad and add the correct PFW ad. | ||||||||
| 1276 | 05/03/23 | Stephanie Haag | Major | Leadworks | Leadworks Issue | I was trying to login to leadworks on Firefox because I have stats that are needed asap but it kept saying that I had the wrong information. I reset my password twice so I know that is correct. I then went back into Chrome Leadworks and clicked update so that I could make sure my username was correct. It then logged me out and will not let me back in saying either the username/password is incorrect. | all leadworks | | | JENNIFER BRINK | Resolved | System Bug | we updated Stephanie's browser and the issue was resolved. She is able to get into leadworks in both Chrome and Firefox. | Yes | ||||||||||
| 1277 | 05/03/23 | MaryAnn Coyle | Product Hub | Other | Ca you fix the spelling of Machinery on this page? https://hub.pmmimediagroup.com/game-plan-sustainability-finder/?brand=7-c0d3cba9d9-lvrgml&tab=overview | | | Dominique Carmona | Resolved | Not an error | ||||||||||||||
| 1278 | 04/26/23 | Stephanie Haag | Minor | Leadworks | Other | Most of the scout are in the red and even after visiting the sites they still are red and are not updating in leadworks | scout | | | JENNIFER BRINK | Resolved | System Bug | Scout is back up and Running! | |||||||||||
| 1279 | 04/28/23 | WENDY SAWTELL | Minor | MDT (WENDY USE ONLY) | Other | FYI...the Supplier Webinar links are not directing to the hub from MDT. I'm assuming for all brands...doesn't work for OEM and PFW. | NA | | | Emma Satchell | Resolved | Naviga has been updated and it will be reflected on MDT tomorrow morning. | ||||||||||||
| 1280 | 04/27/23 | WENDY SAWTELL | Minor | MDT (WENDY USE ONLY) | Other | It's a little confusing when we add an intro package to MDT because it shows up as two #1 installments. Can one of them be called installment #2? See screenshot. Thanks. | NA | | | Emma Satchell | Resolved | Naviga has been updated and it will be reflected on MDT tomorrow morning. | ||||||||||||
| 1281 | 04/27/23 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | I'd like these house orders zeroed out, thanks! | PMMO | 10733, 10734, 10735 | | | Emma Satchell | Resolved | Billing | These house ads have been zeroed out. | |||||||||||
| 1282 | 04/25/23 | Bea Greany | Naviga | Rate Line Addition/Adjustment | need $ zeroed (current total is $0.35) in this PMG Webinar campaign | https://pmg.navigahub.com/EW/PMG/ad/campaign_lines?ID=10287 | PMMI Media Group | 10287 | 70595, 70634, 71279 | | | Emma Satchell | Resolved | Billing | Complete | |||||||||
| 1283 | 04/25/23 | Mikayala Delson | Leadworks | Template Issue | I'm trying to click on Add Audience Network Campaign to this LinkedIn campaign but I am receiving the following error. See attached. | https://cloud.pmmimediagroup.com/campaign/view?id=45032 | Regal Rexnord Automation Solutions | Leadworks ID: 45032 | | | Emma Satchell | Resolved | UI Clarity | We now have the video report template available for LinkedIN. You now need to select a subtype on the campaign level in order to add Audience Network Data. | ||||||||||
| 1284 | 04/25/23 | WENDY SAWTELL | Major | Naviga | Other | These two opps were just created for Sullair. They are no longer using ad agnecy Z2 and now using Ivor Andrew. I'm unable to change billing contact on the two plans to Brian Kelly at Iror Andrew and I can't send these to the customer with the wrong billing contact. She made it very clear in her RFP to not invoice the old agency. Madysen tried to update with no luck. I'd love it updated and would also like myself and Madysen to learn what we were doing wrong. Thanks. | Sullair | 10722 and 10711 | | | Emma Satchell | Resolved | Request completed and instructions shared with Madysen on how to update this in the future. | Yes | ||||||||||
| 1285 | 04/24/23 | LEO GUENTHER | Minor | Leadworks | Leadworks Issue | Clicked on SKA FAB's Audience Network and got an error message | Same with Heat and Control | SKA FAB | Viewing Audience Network Products | | | Emma Satchell | Resolved | System Configuration Error | Access granted. | Yes | ||||||||
| 1286 | 04/25/23 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | I'd like to zero out this house order. thanks! | PMMI | 10721 | | | Emma Satchell | Resolved | Billing | Request complete! - Emma Satchell | |||||||||||
| 1287 | 04/24/23 | Mikayala Delson | BASE/Websites | Template Issue | The client and I keep trying to upload this speaker image but it keeps uploading horizontally. | https://www.profoodworld.com/home/company/13277034/eagle-product-inspection | Eagle Product Inspection | LIP Profile | | | Emma Satchell | Resolved | User Error - General | This has been remedied. Please let me know if you continue to encounter an issue! | ||||||||||
| 1288 | 04/24/23 | Reed Simonsis | Naviga | Missing a date/Need a date | Cannot change due to pricing | Please move to May 26th. Thank you! | SEW Eurodrive | 9707 | 61687 | | | Emma Satchell | Resolved | Billing | Request completed! - Emma Satchell | |||||||||
| 1289 | 04/21/23 | WENDY SAWTELL | Major | Naviga | Rate Line Addition/Adjustment | I'm unable to add Lideres Pro to a plan and all the dates for each product are in the future. Need to get back to client with their RFP filled out. See attached screenshot. | Sullair | 10711 | | | Emma Satchell | Resolved | Billing | Resolved! | Yes | Need to Check on the basic package | ||||||||
| 1290 | 04/24/23 | Lara Krieger | Product Hub | Updates to specs for HCP, CM+P and Craft Brew | Dave Bacho created these, pls update the Hub with the new specs | | | Emma Satchell | Resolved | Not an error | Hub updates have been completed. | |||||||||||||
| 1291 | 04/19/23 | Emma Satchell | Other | Other | Could you please set me up with a login to AdDaptive? | | | JENNIFER BRINK | Resolved | Not an error | reached out to AdDaptive to have Emma added as a user. | |||||||||||||
| 1292 | 04/21/23 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | I'd like to zero out these house orders. thanks! | PMMI | 10713 and 10714 | | | Dominique Carmona | Resolved | Not an error | ||||||||||||
| 1293 | 04/21/23 | Lara Krieger | Product Hub | Other | Please update word on PW spec page | Hi, Noticed the word "of" should be "or" Can you make that change on the PW spec page? https://hub.pmmimediagroup.com/packaging-world-magazine/?brand=7-9898d682a1-bxx7v9&tab=specs Advertising production questions can be directed to Lara Krieger, Print Production Manager at 1-312-205-7924 of Lkrieger@pmmimediagroup.com | | | Dominique Carmona | Resolved | Not an error | |||||||||||||
| 1294 | 03/09/23 | Mikayala Delson | Leadworks | Template Issue | There are 2 Big D Constructions in Leadworks. Can we remove the empty one? https://cloud.pmmimediagroup.com/advertiser/view/id/5870 | Big-D Construction | id/5870 | | | JENNIFER BRINK | Resolved | System Configuration Error | https://pmmimediagroup.atlassian.net/browse/LW-1053 | |||||||||||
| 1295 | 04/20/23 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | I'd like to change the price for this 1/2 horizontal to 2,100.00, the same price as the 1/4 page for PFW (line 56989). Then I would like line 56989 removed. This was approved by Leo and Dave N. was cc'd. | Uline | 9146 | 71267 | | | Dominique Carmona | Resolved | Product Update/Close Date Change | |||||||||||
| 1296 | 04/20/23 | Anastasia Cherniak | Leadworks | Leadworks Issue | Clicked 'View Full Mailing' or 'Submit Materials' from a certain campaign. | Email preview is not visible. Shows an errors instead. | Kuraray America Inc. , FOCKE & CO | #44101 and #40404 | | | Dominique Carmona | Resolved | System Configuration Error | |||||||||||
| 1297 | 04/19/23 | Mikayala Delson | Naviga | SalesForce/Naviga sync | I'm trying to figure out why in Salesforce this says close not won but it is confirmed in Naviga. | Placon | 10569 | | | Dominique Carmona | Resolved | Won't Do | ||||||||||||
| 1298 | 04/19/23 | Kim Overstreet | BASE/Websites | Other | Could you please give Kim access to ProSource on Base? | | | Dominique Carmona | Resolved | Not an error | Emailed Kim about her access view | |||||||||||||
| 1299 | 04/19/23 | Mikayala Delson | Leadworks | Reporting Issue | Hey Jenn, I have another issue with Scout reporting. Leo is asking if we're able to see Scout data past 30 days. Right now, there's data from March 20 but nothing before that, although the multi-touch leads date all the way back to last year. Is this something we can do? Or is there a reason why we can only see data from the last 30 days? | A-B-C Packaging Machine Corp. | SCOUT | | | Dominique Carmona | Resolved | Won't Do | Thread in Chatter should resolve Leo's questions | |||||||||||
| 1300 | 04/18/23 | Courtney Nichols | Product Hub | Other | Hello, we are retiring the Scout interest form. Can you please remove it from the Hub: https://hub.pmmimediagroup.com/converge-and-scout/?brand=7-9898d682a1-bxx7v9&tab=process // Thank you. | Do we remove the workflow process as well? | | | Dominique Carmona | Resolved | Not an error | |||||||||||||
| 1301 | 04/18/23 | Mikayala Delson | Product Hub | Other | The work "characters" under ORGANIC LINKEDIN POST SPECS is spelled incorrectly: https://hub.pmmimediagroup.com/leaders-in-packaging/?brand=7-9898d682a1-bxx7v9&tab=specs | | | Dominique Carmona | Resolved | Not an error | Spelling updated and corrected | |||||||||||||
| 1302 | 04/17/23 | Brian Gronowski | Minor | Naviga | Product Issue | Updated max ad slot positions to 3. | I think we need to update and change inventory available to 3x per editorial webinar | Food Plant | | | Resolved | Product Update/Close Date Change | Ad slots have been updated! | Yes | ||||||||||
| 1303 | 04/17/23 | WENDY SAWTELL | Minor | Other | Other | Please update Smartsheet so Dave receives price change requests. Thanks. | NA | | | JENNIFER BRINK | Resolved | Not an error | Done | |||||||||||
| 1304 | 04/17/23 | MaryAnn Coyle | BASE/Websites | Other | Please update PMG address at bottom of Privacy policy: https://www.pmmimediagroup.com/articles/privacy-policy | Privacy policy updated! | N/A | | | Dominique Carmona | Resolved | |||||||||||||
| 1305 | 04/07/23 | Bea Greany | Leadworks | Leadworks Issue | Looked at 4/19 Mundo Perspectivas HTML in eBuilder. | Reported by Anastasia Cherniak. In eBuilder, Mundo Perspectivas newsletter ad headline HTML does not contain the target URL for the ad. Ad options templates are programmed for each newsletter ad to have the image, headline and call-to-action linked to the target URL provided by the advertiser when materials are submitted in eBuilder. Mundo Perspectivas newsletter ad headlines are no longer pulling in the target URL. Ad image and CTA are working as expected. Example campaign: https://cloud.pmmimediagroup.com/campaign/view?id=41757 | varies | varies | N/A | | | JENNIFER BRINK | Resolved | System Configuration Error | Sent to Kathy for updates. Waiting to hear back. | |||||||||
| 1306 | 04/11/23 | Kelly Greeby | Product Hub | Other | Update to print specs | We need to update the print specs on the hub for some (most) of our magazines. Attached are the new files. You'll see at the top of each file which brand they belong to - we have standardized across most of the books. Can you please put this on each brand page and replace what is there now with these .pdfs? | | | Dominique Carmona | Resolved | Product Update/Close Date Change | |||||||||||||
| 1307 | 04/14/23 | Bea Greany | Naviga | Rate Line Addition/Adjustment | July 20 PW PELV video eblast PACK EXPO pricing $5,355, needs to be adjusted to standard PW eblast pricing, $4545. The July 16 PW video eblast date originally selected by the advertiser has been removed from inventory due to webinar newsletters being included in the count of mailings allowed per day. | ID Technology 101305 | 9594 | 71169 | | | JENNIFER BRINK | Resolved | Billing | Adjusted the price to match the OG price. | ||||||||||
| 1308 | 04/13/23 | Courtney Nichols | Product Hub | Other | LinkedIn specs | Good morning, CSMs frequently get this question about LinkedIn image specs. can you clarify the image specs on the Linkedin page. Says 1080X1080 (square) but aspect ratio is 1.91:1 to 1:1. Does the 1080 get cropped? Below are LinkedIn sponsored business post image specs - note I left out the vertical version because it has limitations. When time allows, can we update the specs pages accordingly? Image Design Recommendations File Type: jpg, png, or gif File Size: 5 MB Image Size: 1080 x 1080 - aspect ratio 1:1 (square, desktop and mobile) or 1200 x 628 - aspect ratio 1.91:1 (horizontal, desktop and mobile) Thank you, let me know if you have any questions. | | | Dominique Carmona | Resolved | Question | |||||||||||||
| 1309 | 04/07/23 | Stephanie Haag | BASE/Websites | Base/Website Issue | The white paper does not load to anything. It says 404 error | N/A | https://www.packworld.com/machinery/secondary-end-of-line/whitepaper/13350182/top-load-or-end-load-cartoning-selection-guidelines | | | JENNIFER BRINK | Resolved | Question | The page is from 2008 and the white paper is no longer downloadable. Per Jen K, we removed the page from our site. The client should be able to find similar information on the ProSource site. | |||||||||||
| 1310 | 04/11/23 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | I'd like to zero out this house order. thanks! | PMMI | 10675 | | | JENNIFER BRINK | Resolved | Billing | Done | |||||||||||
| 1311 | 03/22/23 | Mikayala Delson | BASE/Websites | Base/Website Issue | The client and I keep trying to put the speakers in a specific order but after trying multiple variations, once its saves, BASE places them in random order. | Here is the order and attached are the images: George Doan- Product Manager David Alan- Southwest Regional Manager Brock Fossnight- Midwest Regional Sales Manager Tadd Wolff- Applications - North East USA Nestor Jaimes- LATAM Sales Manager Brett Winkle- Applications Engineer | Axiflow Technologies, Inc. | | | JENNIFER BRINK | Resolved | System Configuration Error | Yes | |||||||||||
| 1312 | 04/10/23 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | I'd like to zero out this house order. thanks! | PMMI | 10673 | | | JENNIFER BRINK | Resolved | Billing | ||||||||||||
| 1313 | 04/06/23 | WENDY SAWTELL | Critical | Naviga | Other | tried reducing the price of the women in packaging supplement to $5,760 and got the attached error. | Ryson | 10663 | | | JENNIFER BRINK | Resolved | System Configuration Error | Hi Wendy, The size has been added and you should be able to adjust the price. | ||||||||||
| 1314 | 03/14/23 | Stephanie Haag | Leadworks | Leadworks Issue | The stats and information aren't showing in the audience network tab for the client. This is both PW and PFW Banners on 3rd party. | https://cloud.pmmimediagroup.com/_/audience-network?aid=5716 | Good Natured products | | | JENNIFER BRINK | Resolved | System Configuration Error | Doug was able to fix the issue preventing these from hitting the audience network dash. | |||||||||||
| 1315 | 04/01/23 | WENDY SAWTELL | Minor | Naviga | Other | Can Kurt's open opps be cancelled or closed/lost? Looks like he has 20 or so. https://pmmidotorg.lightning.force.com/lightning/r/Report/00OEX000000LJkw2AG/view?queryScope=userFolders | Thanks. No rush. | NA | | | Hannah Krause | Resolved | Not an error | This is done... Ryan removed the proposals that hadn't reached the Naviga stage and I went in and removed the remaining 4 or 5! Please let me know if any additional campaigns pop up! | Yes | Reached out to wendy to make sure she wants all old ops removed or does the new rep want to review and revisit the sales. | ||||||||
| 1316 | 04/03/23 | Mikayala Delson | Leadworks | Reporting Issue | Hi Jenn, are we able to find metrics for Scout beyond less than 30 days? In leadworks it only shows metrics from the last 30 days and I was wondering if there's some way we can see metrics from earlier. | https://converge.cloud.pmmimediagroup.com/advertiser/4965/scout | Reid Supply | | | JENNIFER BRINK | Resolved | Question | Worked directly with Brian. | Asking Brian for reasons the extra data is needed. | ||||||||||
| 1317 | 04/06/23 | Mikayala Delson | Leadworks | Template Issue | In the Targeted Branding view, it shows that this LW campaign (44019) is active. But in the Master Dash campaign, I have the stop date to 2/28/23. Can we change the status in the Targeted Branding campaign to Inactive? | Perfex Corporation | 9997 | 70346 | | | JENNIFER BRINK | Resolved | User Error - CST | Hi MiKayla! I went ahead and adjusted this one for you. You have to change the date in two places. The main campaign and where the Stats are loaded. This is the one that actually affects the dashbaord. | ||||||||||
| 1318 | 04/05/23 | LEO GUENTHER | Minor | Naviga | Notification Issue | tried to add a profile and got alert | glenroy | 10656 | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Hey Leo! I was able to fix this... your campaign dates ended on 6/30 and the issue is 7/1. | ||||||||||
| 1319 | 01/09/23 | Stephanie Haag | Leadworks | Leadworks Issue | When in the PAN Campaign master page none of the normal Facebook or Leadworks show up. Only banners and PE social. | all | | | JENNIFER BRINK | Resolved | System Bug | There is a ticket open to see if this is on PMG's side. If not I will need to go to Naviga. I can't get test ads to flow. | ||||||||||||
| 1320 | 01/04/23 | MaryAnn Coyle | Leadworks | Product Issue | I do not see any 2023 Facebooks in Leadworks. is this by design since there are now 2 different tiers? No big deal since CSMs are able to manually create the campaigns; just need to know one way or another. | all | | | JENNIFER BRINK | Resolved | System Bug | There is a ticket open to see if this is on PMG's side. If not I will need to go to Naviga. I can't get test ads to flow. | ||||||||||||
| 1321 | 01/11/23 | Mikayala Delson | Leadworks | Leadworks Issue | I'm trying to find this LW campaign in the PAN Master Campaign dash and it has not been automatically created. When I tried to manually create the campaign, there are two LW advertisers for Big-D. Which one do I create a campaign in? Or are you able to see why the PAN campaign did not auto pull through? Thanks! | Big-D Construction | 9590 | 60836 | | | JENNIFER BRINK | Resolved | System Bug | There is a ticket open to see if this is on PMG's side. If not I will need to go to Naviga. I can't get test ads to flow. | ||||||||||
| 1322 | 12/22/22 | LEO GUENTHER | Leadworks | Leadworks Issue | just logged in | Home Page | No Campaign | Home Page | | | JENNIFER BRINK | Resolved | System Bug | |||||||||||
| 1323 | 03/21/22 | Mikayala Delson | Leadworks | Template Issue | I'd like to change this username to KLofy instead of KSnyder. Her last name got changed to Lofy which is updated in LW although I am not authorized to change the username. | Pattyn North America, Inc. | | | JENNIFER BRINK | Resolved | Not an error | https://pmmimediagroup.atlassian.net/browse/LW-870 | ||||||||||||
| 1324 | 07/11/22 | Bea Greany | Leadworks | Leadworks Issue | checked recent webinar eblasts (standard HTML) and found 3 eBuilder examples where the hero image is too tall | webinar eblast hero image is too tall. Max height is 450 pixels, max width is 600 pixels but the HTML coming out of eBuilder does not contain a max height element. The HTML displays: height: auto; border: none; width: 100%; max-width: 600px; | multiple | multiple | | | Zanzy Begoun | Resolved | UI Clarity | created a ticket for yevgeny | https://pmmimediagroup.atlassian.net/browse/LW-927 | |||||||||
| 1325 | 12/03/22 | WENDY SAWTELL | MDT (WENDY USE ONLY) | Other | In MDT, Second Look shows price of $3,639, but in Naviga it is correct and priced $3,780. Maybe has something to do with our discounts we used to provide in the past if a company bought Showcase, GP and SL? | Eastey | | | JENNIFER BRINK | Resolved | System Configuration Error | |||||||||||||
| 1326 | 12/20/22 | David Newcorn | Naviga | Feature Request | Not applicable | Can you create an "alias" for all product groups EXCEPT aw? Kind of like you did with emerging brands? It would be enormously helpful. Call it "PMG minus AW" if possible. Thanks. | Not applicable | | | JENNIFER BRINK | Resolved | Feature Request | ||||||||||||
| 1327 | 09/06/22 | Roxsy Mangiante | Naviga | Product Issue | In Lideres 2023 EXPO PACK package is missing Destacado newsletter, and the full page for profile (there is only one for the Ad). Also it is not allowing me to add a webinar for the date shown on August 2023. | Please, update the date for Lideres with August 2023 how we ran this year instead April. | Cablevey Conveyors | 9517 | | | Zanzy Begoun | Resolved | Product Update/Close Date Change | Package has been updated. What webinar are you referring to? There is no webinar in the EXPO PACK leaders package? Waiting on date confirmation Looks like plan was cancelled. | ||||||||||
| 1328 | 02/27/23 | Christine Smallwood | Leadworks | Leadworks Issue | click on Audience Network tab and get an error | Kliklok - SYNTEGON | Leadworks | https://cloud.pmmimediagroup.com/advertiser/view/id/318 | | | JENNIFER BRINK | Resolved | System Bug | Doug fixed the error. | https://pmmimediagroup.atlassian.net/browse/LW-1047 | |||||||||
| 1329 | 03/06/23 | Bea Greany | Other | Template Issue | EoA tests. This problem has been over a week now. I checked the EoA test earlier by reloading it 5 times, but it no longer works. Some tests aren't even visible to me now. | This is Mariia Druziuk. I used Bea’s name because I couldn’t find mine. | All | This is Mariia Druziuk | | | Bea Greany | Resolved | Question | |||||||||||
| 1330 | 03/17/23 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | I'd like these house orders zeroed out, thanks! | PMMI / PMG | 10587 and 10598 | N/A | | | JENNIFER BRINK | Resolved | Billing | Done. | ||||||||||
| 1331 | 03/08/23 | WENDY SAWTELL | Naviga | Other | This time of year we start working with different fiscal years that will bleed into the following calendar year. Because of this, I'd like the Leaders issues added for all brands (probably safe to add 3% for now). We'll have to manually adjust these programs when we figure out the pieces, etc., but need to be able to book stuff. We can have a conversation if needed. | I've brought this question to the attention of Jen Krepelka and Elizabeth Kachoris, with plans of having an answer to you next week. | NA | | | Emma Satchell | Resolved | Product Update/Close Date Change | ||||||||||||
| 1332 | 03/16/23 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | I'd like to zero out these house orders. thanks! | PMMI Media Group | 10580 and 10579 | | | JENNIFER BRINK | Resolved | Billing | Done. | |||||||||||
| 1333 | 03/16/23 | Brian Gronowski | Naviga | SalesForce/Naviga sync | Reached out to Jenn | Not sure what is happening but will not let me save naviga plan and is not pre populating campaign name | Hixson | Not allowing me to get to this stage | | | JENNIFER BRINK | Resolved | System Configuration Error | This has been fixed. The SF password the API integration used was expired. We updated it and everything is working now. | ||||||||||
| 1334 | 03/14/23 | AMBER MILLER | Naviga | Reporting Issue | Please pull a report that shows all advertisers with an ad in PW July and August AND an ad in Showcase. | N/A | N/A | | | JENNIFER BRINK | Resolved | Question | Sent attached spreadsheet to Amber | |||||||||||
| 1335 | 03/13/23 | Mikayala Delson | Leadworks | Leadworks Issue | Hi Emma, I believe you looked into my previous ticket on Friday regarding Haskell's Scout data not populating in Leadworks. I checked this morning and noticed there is still no data populating in Leadworks. Are you able to look into this again? Thanks! | Haskell website: https://stories.haskell.com/2021-rebound-campaign/p/1 LW: https://converge.cloud.pmmimediagroup.com/advertiser/2032 | Haskell | Scout | | | JENNIFER BRINK | Resolved | Not an error | The beacon is live on the site and firing. The site may not be a heavy traffic site. This is on a playbook asset not on their main site. For more activity, they should add the beacon to their home page. | ||||||||||
| 1336 | 03/14/23 | Mikayala Delson | Naviga | Billing Issues | I'm trying to switch the agency to this order to O'Keeffe Agency. I am not seeing it as an option in Naviga. It is in Salesforce and I tried to do a force sync but is still not showing up in Naviga. | Regal Rexnord | 10018 | N/A | | | JENNIFER BRINK | Resolved | Billing | |||||||||||
| 1337 | 03/13/23 | MaryAnn Coyle | Naviga | Other | Is it possible to move a Naviga order from one company to another? For billing purposes only, Thermo Fisher needed me to create a parent company in SF but still retain their membership.exhibitor info under the child. Can I get the existing Naviga proposal moved to this company: https://pmmidotorg.lightning.force.com/lightning/r/Account/001EX000003rhmqYAA/view | Thermo Fisher Scientific | 10204 | | | JENNIFER BRINK | Resolved | Question | MaryAnn will set the billing company as an agency in Salesforce. | |||||||||||
| 1338 | 03/10/23 | Mikayala Delson | Leadworks | Leadworks Issue | Haskell has the Scout beacon running on their website but when I look into their LW Scout campaign, there is no leads/data population. | Haskell website: https://stories.haskell.com/2021-rebound-campaign/p/1 LW: https://converge.cloud.pmmimediagroup.com/advertiser/2032 | Haskell | SCOUT | N/A | | | Emma Satchell | Resolved | System Configuration Error | Hi Mikayla, this issue should now be fixed. However, please take a look after a few days to see if you see any leads start coming in again. If not, please reach out so we can double-check everything. | |||||||||
| 1339 | 03/31/23 | ELIZABETH TIERNEY | Naviga | Missing a date/Need a date | trying to add a full page premier suppliers ad and free company profile in the spring issue but need help because deadline is passed. George and Jonathan OK'd | packworld usa | 10561 | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Done | |||||||||||
| 1340 | 03/09/23 | PATRICK YOUNG | Naviga | Billing Issues | Please invoice in full starting in March for the balance of the two campaigns | Please invoice in full starting in March for the balance of the two campaigns. | Fristam Pumps | 9871 | 63816; 63814 | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Fixed. These should be setup as flexible. | |||||||||
| 1341 | 03/08/23 | Bea Greany | Leadworks | Leadworks Issue | https://cloud.pmmimediagroup.com/advertiser/view/id/5761 March 20 CM+P Services Focus is not showing in LeadWorks advertiser or in Upcoming Issues dashboard | Looking for the 3/20 CM+P Focus - Services NL in LeadWorks. Line item appears in Naviga production with a confirmed date of 3/2/2023. Today I changed Naviga campaign statuses for 3 other advertisers in the same NL to R3 and those campaigns now show up in LeadWorks. | 110698 Manna Foods, LLC | Naviga ID 10513 | 70278 | | | JENNIFER BRINK | Resolved | System Bug | I deleted and re-added the line item. It looks like this was created successfully. I think this is part of the same issue we had with PFW Focus. This one just flat out didn't create. | |||||||||
| 1342 | 03/08/23 | ELIZABETH TIERNEY | Naviga | Need to move the date | I can't add the Spring issue of HCP to the plan. I need premier suppliers + a full page ad + the free profile added. | weiler engineering | 10550 | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | ||||||||||||
| 1343 | 03/07/23 | LEO GUENTHER | Naviga | Missing a date/Need a date | tried to add plan and error popped up | wants two 1/2 horizontals. In May and August | Eagle Prod Inspection | 10259 | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Moved the PFW eblast date that was sold out and was able to add the print ads. | ||||||||||
| 1344 | 03/07/23 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | I'd like to zero out this house order. thanks! | PMMI Media Group | 10544 | | | Emma Satchell | Resolved | Billing | This house ad has been zeroed out. Thanks! - ES | |||||||||||
| 1345 | 03/02/23 | FLAVEL SHURTLEFF | Send My Ad | SalesForce/Naviga sync | I was checking CM+P April ads in SMA vs. NAVIGA today and ChemBlend of America LLC is in NAVIGA, but not in SMA. All other ads are accounted for. | ChemBlend of America LLC | 10492 | 70152.1 | | | JENNIFER BRINK | Resolved | User Error - CST | This was sitting in r1 status. When a client approves the campaign via the link provided, the system won't send it to SMA until it hits R2 or later. I manually pushed this one over for you. It should have been qc'd by 3/1, so I am marking it as an error. | Hi Jenn, I'm a total newbie to SMA. Any tips on where to begin? Will check in with you about this first thing Friday morning. | |||||||||
| 1346 | 01/03/22 | ELIZABETH TIERNEY | Naviga | Need to move the date | tried to add a newsletter | herma | | | Zanzy Begoun | Resolved | Moving Date | |||||||||||||
| 1347 | 01/03/22 | Madysen Fast | Leadworks | Template Issue | The tracking URL for Ad 1 is not working, even though it works when pasted into a seperate tab. I have tried using a different link but the same error message pops up. | Asked Madysen for more info | Martin Automatic | 36455 | 45734.1 | | | Zanzy Begoun | Resolved | System Bug | Created a ticket LW-787 | |||||||||
| 1348 | 01/03/22 | MaryAnn Coyle | Naviga | SalesForce/Naviga sync | Naviga not pulling in the leading zero in their zip code and Janet cannot process credit card because zips don't match. Zip code is 08550 (correct in Salesforce) but in Naviga, it pulls through as 8550. | I know Jenn has mentioned something about this in the past but I emailed Simone to see if she can help | Copa-Data USA | 6623 | | | Zanzy Begoun | Resolved | Not an error | Jenn fixed it. For future reference, the solution is just to reenter the address in SF and save | ||||||||||
| 1349 | 01/03/22 | PATRICK YOUNG | Naviga | Need to move the date | I need to add AW January Leaders in Automation to the media plan | Please open up the close date for the AW January Leaders so I can add the issue to their media plan. | mk North America | Opp# 8264 | | | Zanzy Begoun | Resolved | Moving Date | I had to create a new 1/5 publish date. Last week, I extended the CLOSE to 1/5 but the PUBLISH stayed at 1/1 and now I can't do anything since it's passed 1/1. | ||||||||||
| 1350 | 01/03/22 | Reed Simonsis | Naviga | Need to move the date | Tried to move date and was unable do to pricing | Need this item moved from 1/4 to 1/6 | HighByte | 8140 | 51008 | | | Zanzy Begoun | Resolved | Moving Date | ||||||||||
| 1351 | 01/04/23 | Reed Simonsis | Naviga | Other | N/A | Please fix the LIA error so we can enter orders - see screen shot thanks | all | | | Emma Satchell | Resolved | Product Update/Close Date Change | Hello, thank you for your request! This has been completed. Please let me know if you have any questions. | |||||||||||
| 1352 | 01/04/22 | Brian Gronowski | Naviga | Billing Contact not pulling through | Note to Zanzy | Agency issue - waiting for Jenn to get back | Eriez | | | JENNIFER BRINK | Resolved | Not an error | I see agency and billing contact. | |||||||||||
| 1353 | 01/04/22 | Mikayala Delson | BASE/Websites | Base/Website Issue | In Base under Pending (https://companyupdate.pmmimediagroup.com/list), when I tried to click on the companies pages listed and publish it, I received this error: Error: invalid json response body at https://manage.pmmimediagroup.com/api/2.0rcpi/persistence/platform/content/company/13320823 reason: Unexpected token < in JSON at position 0 | Looks like Jenn already has a Trello ticket in for this issue. I've attached some more examples to the ticket and asked for an update. | SMC Corporation of America, METTER TOLEDO, Multi-Conveyor | | | JENNIFER BRINK | Resolved | System Bug | ||||||||||||
| 1354 | 01/04/22 | Mikayala Delson | BASE/Websites | Base/Website Issue | When I try to enter in the Leaders categories into Base, I receive this error: GraphQL error: invalid json response body at https://manage.pmmimediagroup.com/api/2.0rcpi/persistence/website/schedule reason: Unexpected token < in JSON at position 0 | King Plastic Corporation | BASE ID 13368381 | | | Zanzy Begoun | Resolved | System Bug | Made a trello ticket | |||||||||||
| 1355 | 01/04/22 | Riley Phoenix | Leadworks | Leadworks Issue | Clients unable to reset and log into their LWs accounts. Zanzy put in a ticket LW-789 | | | Zanzy Begoun | Resolved | User Error - Client | no resolution. Riley wasn't able to get clear steps from the client so Doug is unable to troubleshoot any further. We are closing out the ticket for now | |||||||||||||
| 1356 | 01/05/22 | ELIZABETH TIERNEY | Naviga | Product Issue | tried to add additional LIP categories to an order and am getting an error as illustrated in the screenshot attached. | LIP is closed so nothing new can be added to print, but we might be able to get them into digital. Waiting on Liz to confirm if that's what she wants. | pregis | | | Zanzy Begoun | Resolved | Product Update/Close Date Change | added the categories for digital | |||||||||||
| 1357 | 01/05/22 | Reed Simonsis | Naviga | Missing a date/Need a date | Need to move date from 1/10 to 1/12 for now.. may have to move again to 1/14. Not able to move | Need to move date to 1/12 for now.. may have to move again to 1/14 | husky | 6151 | 50483 | | | Zanzy Begoun | Resolved | Moving Date | 1/12 was taken. moved to 1/14 | |||||||||
| 1358 | 01/05/22 | Roxsy Mangiante | Naviga | Custom Product Request | Please to add the production cost of $350 | Cablevey Conveyors | 7795 | 52155 | | ALICIA PETTIGREW | | Zanzy Begoun | Resolved | Won't Do | false alarm. nothing to do here | |||||||||
| 1359 | 01/05/22 | Roxsy Mangiante | Naviga | Custom Product Request | Please to add the production cost of $600 | This is for video editing | Cablevey Conveyors | 7795 | 52164 | | ALICIA PETTIGREW | | Zanzy Begoun | Resolved | User Error - Sales Rep | This is already a product. I showed Roxsy where to find it | ||||||||
| 1360 | 01/05/22 | Stephanie Haag | SalesForce | SalesForce/Naviga sync | This client account doesn't seem to be syncing in salesforce to naviga even after force sync is clicked. also it looks like there is a duplication | https://pmmidotorg.lightning.force.com/lightning/r/Account/0011I00000aPf4qQAC/view | Alithya - Fullscope is now part of Alithya | | | JENNIFER BRINK | Resolved | System Bug | Stephanie said the correct info did sync overnight but I am still seeing 5 records in Naviga (pic attached) | |||||||||||
| 1361 | 01/06/22 | Courtney Nichols | Naviga | Need to move the date | Please help asap - This is an older order, I am not able to change the 1/18 eblast date to 2/23 asap so we don't lose it. Thank you! | Central States | 6667 | 43027 | | | Zanzy Begoun | Resolved | Moving Date | date updated | ||||||||||
| 1362 | 01/06/22 | PATRICK YOUNG | Naviga | Adding an Agency | I followed all the correct steps in SF yet the agency is not appearing in the Bill-to locations | Please make Strategic America the billing location for this order. They are entered in SF as the ad agency, I have the correct person entered as the billing contact. | Goodway Technologies | Opp #8208 | | | JENNIFER BRINK | Resolved | System Bug | Strategic is now the Agency. The Agency is set up correctly in SF, but didn't connect in Naviga. | ||||||||||
| 1363 | 01/06/22 | Zanzy Begoun | Naviga | Just keeping track of product changes made. I've deactivated the pre-roll video editing product and added a rate line to each brand's content creation product instead. | | | Resolved | Not an error | ||||||||||||||||
| 1364 | 01/06/22 | Bea Greany | Leadworks | Need to move the date | I need to combine the Jan 13 & Jan 20 Packaging Focus newsletters and send only one Packaging Focus on Jan 13 (Jan 20 is overbooked for PW). I asked CSM Mikayla Delson to change the Packaging Focus NL date in the client's Naviga campaign from Jan 20 to Jan 13. Mikayla changed the date as requested. Enercon materials were approved in eBuilder for their Jan 20 NL date. Naviga production is updated but LeadWorks is not updated. Upcoming Issues dashboard and Enercon's individual campaign continue to hold the Jan 20 date (did not update to Jan 13). | Enercon Industries | LeadWorks #35010; Naviga #7498 | 43926 | | | JENNIFER BRINK | Resolved | System Configuration Error | manually handled | created ticket - https://pmmimediagroup.atlassian.net/browse/LW-791 | |||||||||
| 1365 | 01/07/22 | MaryAnn Coyle | Naviga | Need to move the date | George allowed Softing to get into January AW Print and January LIA but product is no longer available. Can you adjust the closing date for a moment so we can adjust the order? | Softing | 8307 | 52403 | | | Zanzy Begoun | Resolved | Moving Date | Added LIA to plan | ||||||||||
| 1366 | 01/07/22 | WENDY SAWTELL | Naviga | Reporting Issue | I added four 1/2 page ads for Patrick and it gives them the 3x discount. It should be $3,415 but the ads came out to $3,400. I manually updated them, but thought I would mention in case something needs to be adjusted | Aerzen | 8302 | | | JENNIFER BRINK | Resolved | Not an error | $3400 is 5% of the rate card, so system was calculating correctly. | |||||||||||
| 1367 |
| 01/10/22 | Madysen Fast | Leadworks | Leadworks Issue | While trying to add metrics/data to a leadworks Facebook post campaign, I was unable to click the date completed or click that there were leads. There was not an option to state if there were leads for the campaign either. | Delkor | | | JENNIFER BRINK | Resolved | System Configuration Error | Adjusted Madysen's role and she is able to see what she needs. | |||||||||||
| 1368 | 01/10/22 | MaryAnn Coyle | Naviga | Need to move the date | Discount exceeds my allowance--please move date from 1/12 to 1/26 | Econocorp | 8020 | 49782 | | | JENNIFER BRINK | Resolved | Moving Date | moved! please check LW to make sure the change is reflected there. | ||||||||||
| 1369 | 01/10/22 | MaryAnn Coyle | Naviga | Missing a date/Need a date | Could you add 7/26 for a Mundo Webinar Date? | QAD Inc | 8321 | 52476 | | | Zanzy Begoun | Resolved | Product Update/Close Date Change | |||||||||||
| 1370 | 01/10/22 | Reed Simonsis | Naviga | Need to move the date | Overbooking for this eblast date | Need the 10/11 eblast moved to 10/18 if still available by time of date change. | PI North America | 8196 | 51594 | | | Zanzy Begoun | Resolved | Moving Date | ||||||||||
| 1371 | 01/10/22 | Zanzy Begoun | Naviga | Documenting a price change. Alicia/Wendy requested to have all banner ads (on our site) updated to make more sense. Some brands had leaderboards as their most expensive product, some had sky, etc. I made it more consistent while still taking into account impressions available per site. Keeping this line item open until I get the official approval from Wendy and Alicia that my prices are fine. | | | Zanzy Begoun | Resolved | Not an error | |||||||||||||||
| 1372 | 01/11/22 | Courtney Nichols | Naviga | Leadworks Issue | Naviga is not pushing the Quick Hits campaign to Leadworks - it is a 1/14 date and we are running out of time. | Can you push this to Leadwoks?? https://pmg.navigahub.com/EW/PMG/ad/pw/edit_campaign_line?ID=100393&l=52140.1&c=8269 | MHI | 8269 | 52140 | | | JENNIFER BRINK | Resolved | Not an error | ||||||||||
| 1373 | 01/11/22 | Courtney Nichols | Leadworks | Missing a date/Need a date | Other | The Quick Hits I submitted earlier is now there, but the other newsletters from 7917 are not in leadworks. | MHI | 7917 | | | JENNIFER BRINK | Resolved | System Bug | Added this to Jira ticket LW-795 | ||||||||||
| 1374 | 01/11/22 | ELIZABETH TIERNEY | Naviga | Rate Line Addition/Adjustment | tried to delete print items from proposal. won't let me delete because close date has passed. | nvenia | 7569 | | | JENNIFER BRINK | Resolved | Not an error | Reps can't adjust old dates, not an error. | |||||||||||
| 1375 | 01/11/22 | Mikayala Delson | Leadworks | Leadworks Issue | Honeywell's PW 3rd Party campaign is not showing up in Leadworks PAN Master Campaign dashboard. | Honeywell Intelligrated | 8299 | 52348 | | | JENNIFER BRINK | Resolved | Not an error | The campaign won't show up until it is moved to R3, right now it is sitting in R2. | ||||||||||
| 1376 | 01/11/22 | Mikayala Delson | Leadworks | Leadworks Issue | Heat and Control's 1/3/2022 PW 3rd Party Banner ad is not pushing to Leadworks | Heat and Control | 7787 | 49595 | | | JENNIFER BRINK | Resolved | System Bug | This is fixed... Line was moved to a Mundo and API connection pushed the new campaign over. | Ticket created: https://pmmimediagroup.atlassian.net/browse/LW-795 | Issue is on the Naviga side | ||||||||
| 1377 | 01/11/22 | Roxsy Mangiante | Naviga | Missing a date/Need a date | I need the webinar for 07/26/22 | Update the date. | QAD | 8321 | 52476 | | | Zanzy Begoun | Resolved | Product Update/Close Date Change | MAC already submitted a request and I've taken care of ir | |||||||||
| 1378 | 01/11/22 | senochs@automationworld.com | Naviga | Product Issue | Added the Leaders in Automation Profile (digital only) product to various orders and get the below error | Digital LIA profile product cannot be added to an order see attachment for error | Various | | | Zanzy Begoun | Resolved | Product Update/Close Date Change | Product didn't have 2022 dates yet, so I added them. | |||||||||||
| 1379 | 01/11/22 | ELIZABETH TIERNEY | Naviga | Rate Line Addition/Adjustment | tried to delete all PAN items on the proposal at client's request. getting same "past the close date" error message | nvenia | 7569 | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Removed lines as requested. | |||||||||||
| 1380 | 01/12/22 | MaryAnn Coyle | Naviga | Custom Product Request | Please add 2 PW Content Creation: Print Ad for $500 for March | Create rate line and added to Daniel's plan. Both Alicia and Bacho have approved | High Tek | 8347 | | | Zanzy Begoun | Resolved | Custom Product | |||||||||||
| 1381 | 01/12/22 | Zanzy Begoun | Naviga | Adding 5 new products to Naviga and documenting here. These are for PAN for EXPO PACK, so there will be 3 Facebooks and 2 LinkedIns. I'll close this line item out once I'm finished. | | | Zanzy Begoun | Resolved | Product Update/Close Date Change | Done. 5 new products added. Jenn/I made the decision to change FB positions from 5 per week to 4 per week like LinkedIn. Wait on marketing to finish the hub pages but Naviga is ready. | ||||||||||||||
| 1382 | 01/13/22 | Sharon Enochs | Naviga | Rate Line Addition/Adjustment | N/A | Can you put the correct rate in Naviga for Show Daily island. See email from Mary Thorne attached . Thank you | Various | | | Zanzy Begoun | Resolved | Not an error | Confirm with Alicia and Joe. Joe said Naviga prices are correct and will communicate that to Mary. No change needed. | |||||||||||
| 1383 | 01/14/22 | Brian Gronowski | Naviga | Need to move the date | We need Feb PFW close date extended to 1/21 | Can you please extend the close date of February PFW to January 21? We have some last minute ads coming in and we want to avoid asking you to extend for each advertiser. | Verder | | | JENNIFER BRINK | Resolved | Moving Date | Approved by George. Done. | |||||||||||
| 1384 | 01/14/22 | Eric Ashbrook | Naviga | Billing Issues | HI Jenn, Christine sent me a report I had pulled showing some CP accounts. One of the accounts, Printpack, shows over $250k in 'Media Spend Current' and Christine asked if I could look into this. I'm wondering if something maybe got duplicated in Naviga? I don't have a specific order number, but she thinks their Media Spend Current is oddly high and asked me to investigate. I'll drop the report below. Let me know if you find anything that looks off! Thanks, Eric. | https://pmmidotorg.lightning.force.com/lightning/r/Report/00O8W0000075KI6UAM/view?queryScope=userFolders, https://pmmidotorg.lightning.force.com/lightning/r/Account/0011I00000aPiPDQA0/view | Printpack | ?? | | | JENNIFER BRINK | Resolved | System Configuration Error | The spend seems right now. | This is related to the Naviga Media spend issue Wendy discovered last week: What is happening is the system is pulling the Banner ad line items (or any CPM product really) per month (so jan – dec as individual line items), but instead of pulling the revenue by month for each line… it is pulling the entire year’s amount to each line. So 11,844.00 x 12 instead of $987 x 12. | |||||||||
| 1385 | 01/14/22 | MaryAnn Coyle | BASE/Websites | Base/Website Issue | When a client submits changes/edits through Company Update Link, the messaging is spelled incorrectly. The word received is wrong. Subject Line: Your requested updates have been recieved | general | | | JENNIFER BRINK | Resolved | System Configuration Error | Adding to Trello | ||||||||||||
| 1386 | 01/14/22 | Mikayala Delson | Naviga | Billing Issues | Hi Jenn, could you zero out the price for this supplement ad? | Mold-Rite Plastics | 7373 | 7373 | | | JENNIFER BRINK | Resolved | Billing | Zeroed out free ad per hub | ||||||||||
| 1387 | 01/14/22 | Reed Simonsis | Naviga | Need to move the date | Price change preventing move. | Need date moved to 2/4 AF slot. | Mitsubishi | 8136 | 51110 | | | JENNIFER BRINK | Resolved | Moving Date | Moved... LW didn't adjust we will need to move it. | |||||||||
| 1388 | 01/14/22 | Reed Simonsis | Naviga | Billing Issues | Per conversation in office hours. | Need these 4 leadership Items price adjust to match value added amounts of 0.00. This only if approved per conversations with Jenn. | Murrelektronik, Inc., Temposonics, Laird Connectivity, Pilz Automation Safety LP | 8,300,832,783,208,266 | Leadership in Automation - Digital Only | | WENDY SAWTELL | | JENNIFER BRINK | Resolved | Billing | Done | ||||||||
| 1389 | 01/14/22 | Kelly Greeby | Naviga | deactivate the additional 250 names for purchase on targeted covers because paper is too expensive | | | Zanzy Begoun | Resolved | Product Update/Close Date Change | |||||||||||||||
| 1390 | 01/17/22 | Brian Gronowski | Naviga | Product Issue | Went to add a Craft Brew Supplement Cover ad to a plan and i don't see the covers | Joe approved the price of $2655 - Lara was involved in the discussion. | N/A | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | ||||||||||||
| 1391 | 01/17/22 | Kurt Belisle | Naviga | Custom Product Request | Lara Kriegerr approved an inside back cover ad placement for the PEE Showcase. Wendy approved a price increase of $2,556 for the ad. This includes a 10% premium for the placement and a 10% discount for their membership. | Please add this line to the above listed campaign so I can get it approved by the client today. | 101677 | 8386 | Pack Expo East showcase | | WENDY SAWTELL | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | line added | ||||||||
| 1392 | 01/17/22 | Naviga | Alicia requested to remove the smaller leads package for PW and PFW playbooks. I've deactivated those ratecard lines | | | Zanzy Begoun | Resolved | Product Update/Close Date Change | ||||||||||||||||
| 1393 | 01/17/22 | Stephanie Haag | Leadworks | Notification Issue | I received a zero leads email from LW for a campaign that launches at 1:00pm today. This shouldn't go out until 2:40 if there are still 0 leases | Here is the text of the email: This is a note to indicate the following campaign has not been sent as of 2:40 p.m. Central: Advertiser: Systech - Dover Europe SARL Campaign: HCP Case Study eblast How Boehringer Ingelheim deployed Send date: 2022-01-17 Sales rep(s): Christine Smallwood https://cloud.pmmimediagroup.com/campaign/view?id=36662 | Systech - Dover Europe SARL | Leadworks Campaign : 36662 | n/a | | | JENNIFER BRINK | Resolved | System Bug | This was the result of a blip when they were working on the site. | Jira ticket:https://pmmimediagroup.atlassian.net/browse/LW-801 | ||||||||
| 1394 | 01/19/22 | Bea Greany | Naviga | Product Issue | PW eblasts are overbooked on Feb 10 (refer to attached screenshot | Reed needs to move Matthews. | Matthews Marking | | | JENNIFER BRINK | Resolved | Moving Date | Moved the date to 2/9. Let me know if that doesn't work. | |||||||||||
| 1395 | 01/19/22 | Kurt Belisle | Leadworks | Leadworks Issue | Can you add their engagement report? | DELMIA WORKS | | | JENNIFER BRINK | Resolved | User Error - CST | added ids to activate the engagement reports. | https://pmmimediagroup.atlassian.net/browse/LW-802 | Codes for this client are used by another advertiser. Yevgeny will find out who is using them for me. | ||||||||||
| 1396 | 01/19/22 | MaryAnn Coyle | BASE/Websites | Base/Website Issue | Unable to approve company updates: https://companyupdate.pmmimediagroup.com/review/618975b308f48353eb2a19b1/company. Attached error appears. | Created a Trello ticket | CC-Link | | | Zanzy Begoun | Resolved | System Bug | This should be resloved. The trello ticket is still open until base can find a way of blocking this from happening again. | |||||||||||
| 1397 | 01/19/22 | Reed Simonsis | Leadworks | Leadworks Issue | The client tried to ad a PDF to Ad 4. He made a mistake by adding a JPG image where the PDF should be. When he tried to fix it, it would not allow him to remove the image. | I went ahead and tried to make the change myself but I recieved the same error. Please see screenshots and PDF that needs to be added as well. Thanks | Carlo Gavazzi | 8240 | 51940 | | | JENNIFER BRINK | Resolved | User Error - Client | Fixed! | |||||||||
| 1398 | 01/19/22 | Zanzy Begoun | Naviga | Created new 2022 form for GP & SL categories | | | Zanzy Begoun | Resolved | Product Update/Close Date Change | |||||||||||||||
| 1399 | 01/19/22 | Zanzy Begoun | Naviga | Rate Line Addition/Adjustment | CP Print prices updated. See screenshot for new prices and approval | | ALICIA PETTIGREW | | Zanzy Begoun | Resolved | Product Update/Close Date Change | |||||||||||||
| 1400 | 01/19/22 | MaryAnn Coyle | BASE/Websites | Base/Website Issue | The company update listing area doesn't seem to be working for Mundo Pmmi: https://companyupdate.mundopmmi.com/list | Mundos | | | JENNIFER BRINK | Resolved | User Error - Client | this issue is because the the client (somehow) managed to directly include a large image within the body copy, which caused some errors when saving to Base. I've manually changed the image out for an actual embedded image and saving (in Base) works as expected. | https://trello.com/c/2ULK6J0r/171-error-message-when-logging-in-here-https-companyupdatemundopmmicom-login | |||||||||||
| 1401 | 01/20/22 | Mikayala Delson | BASE/Websites | Base/Website Issue | Hey Jenn, I build this reg page and filled out the form but I am not receiving it in my email. Also Automate has two Wufoo forms with the same title so can you check if I am using the correct one? https://pmmimediagroup.wufoo.com/build/engineering-maximum-performance-a-machine-buildin-q1er4qr7152z5fb | Reg page: https://www.automationworld.com/home/webinar/22005956/engineering-maximum-performance-a-machine-building-case-study Automate: https://automate.io/app/bots/done/61e9c5cbdd607a5d7121fe7e | Aerotech | 8004 | 49618.1 | | | JENNIFER BRINK | Resolved | User Error - CST | Hi Mikayla, I have the right form and automate tied together... just waiting for the lead to show in LW. | |||||||||
| 1402 | 01/20/22 | Reed Simonsis | Naviga | Rate Line Addition/Adjustment | Leadership in automation digital only was supposed to be added and rate changed to 0 for added item. Instead 2 digital only items were added and neither are 0'd out | I have deleted one of these line item. The remaining needs to be price adjusted to 0 per conversations last week with jenn. item (52702) | Pilz Automation Safety LP | 8266 | 5,268,552,702.00 | | WENDY SAWTELL | | Zanzy Begoun | Resolved | Billing | Jenn said this was approved by Wendy so I zeroed it out - ZB | ||||||||
| 1403 | 01/20/22 | Reed Simonsis | Naviga | Need to move the date | Restricted due to pricing | Need 4/29 moved to May 2nd due to overbooking issue. | Rockwell Automation | 8355 | 52621 | | | Zanzy Begoun | Resolved | Moving Date | ||||||||||
| 1404 | 01/20/22 | Reed Simonsis | Naviga | Need to move the date | Cannot change date due to pricing | Need 1/29 eblast moved to 2/7 | Xometry Inc | 8258 | 52024 | | | Zanzy Begoun | Resolved | Moving Date | ||||||||||
| 1405 | 01/20/22 | Stephanie Haag | BASE/Websites | Base/Website Issue | The client is frustrated with not knowing specs and the images coming out blurry and having to play around with this to get it to look correct. | Jenn, I'll let you handle this one but just FYI, I've asked in the past and they say they have no specs | Printpack | | | JENNIFER BRINK | Resolved | UI Clarity | Spec were provided | |||||||||||
| 1406 | 01/20/22 | Zanzy Begoun | Naviga | Updated Print prices. Covers must be 10% increase from Full Page ads. Remove any belly band, insert, or gatefold. I exported the changes from Naviga (attached) and gave to Amber to update the hub. | | ALICIA PETTIGREW | | Zanzy Begoun | Resolved | Product Update/Close Date Change | ||||||||||||||
| 1407 | 01/20/22 | Bea Greany | Leadworks | Leadworks Issue | tried to manually add sales rep, Kurt Belisle, after he was added at the advertiser level. https://share.getcloudapp.com/xQuzb86y | LeadWorks campaign #35360 Sales Rep field = unknown | AVEVA | 35360 | | | JENNIFER BRINK | Resolved | System Bug | https://pmmimediagroup.atlassian.net/browse/LW-810 | ||||||||||
| 1408 | 01/21/22 | ELIZABETH TIERNEY | Naviga | Rate Line Addition/Adjustment | I'm trying to delete all the items in this plan to start from scratch and it won't let me | Deleted items for Liz | IMA S.p.A. | 8234 | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | |||||||||||
| 1409 | 01/21/22 | Kim Overstreet | BASE/Websites | Base/Website Issue | HCP “Sustainability” index page stopped updating in June: https://www.healthcarepackaging.com/issues/sustainability, but there are quite a few newer items with that taxonomy. Here is one example, but you can do a search in Base for a full list: https://www.healthcarepackaging.com/issues/sustainability/news/21940609/printcyc-provides-input-for-design-for-recycling-guidelines Keren pointed out that there are two Sustainability checkboxes in the HCP taxonomy, so we suspect this is where the problem lies. Can you please have these two consolidated and populated to the one index page that is currently on the site? Thanks! | Created Trello ticket | HCP | | | Zanzy Begoun | Resolved | System Configuration Error | ||||||||||||
| 1410 | 01/21/22 | Lara Krieger | Naviga | Need to move the date | Resource Guides for Contract Pkg only run in the Dec issue and this is in April | The guide is a rateline under the magazine, so we can't limit it to just the Dec date. I manually moved it but how should we account for this in the future, Jenn? | Spee-Dee Packaging Machinery | 52814.1 | 7972 | | | JENNIFER BRINK | Resolved | System Configuration Error | They should only be able to select December with that rate line moving forward. | |||||||||
| 1411 | 01/21/22 | Mikayala Delson | Naviga | Billing Issues | Hello, can you please zero out this January date and move them to February 14th? They already paid in December. thanks! | Rexnord | 7474 | 50144 | | | Zanzy Begoun | Resolved | Billing | |||||||||||
| 1412 | 01/21/22 | Stephanie Haag | Naviga | Product Issue | There is no Medical Device Packaging Category for HCP leaders in Naviga. Can we please have it added. | confirming with Claudia because I don't see it on the 2021 list either | Veritiv | | | Zanzy Begoun | Resolved | Product Update/Close Date Change | ||||||||||||
| 1413 | 01/24/22 | Bea Greany | Naviga | Product Issue | Automation Focus NL + AW provisional eblast slot reserved by Test Co-PMG + AW Standard eblast slot reserved by Test Co-PMG + 2 AW Standard eblsats slots sold to advertisers ServiceNow and PI North America | Bedrock Automation, ServiceNow, PI North America | 8404, 7087, 8237, 8181, 8196 | refer to attached screenshot | | | JENNIFER BRINK | Resolved | User Error - General | cancelled 8404... it was for testing iventory | ||||||||||
| 1414 | 01/24/22 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | Hello, I am trying to switch this PW 3rd party banner ad to a Mundo 3rd party. When I try to create the Mundo, there is not rateline. Also, Heat and Control is asking to be billed for January in full for all of their banner ad products. How should I go about this? | Mundo rateline added to 3rd party banner ad product | Heat and Control | 7787 | 7787 | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | fixed :) I created a new line because you can't switch brands for PAN products. | The 3rd party banner ads need a rate line if we offer them. I see native ads on the hub, but not banner ads. | ||||||||
| 1415 | 01/24/22 | Reed Simonsis | Naviga | Rate Line Addition/Adjustment | Cannot price adjust | Per conversations approved by Jenn. Digital only LIA to be 0'd out to be used as value added item. Thanks. | Laird Connectivity | 8320 | 53024 | | WENDY SAWTELL | | JENNIFER BRINK | Resolved | Billing | Done! | ||||||||
| 1416 | 01/25/22 | Reed Simonsis | Naviga | Product Issue | . | Need all White paper eblasts changed to Supplied HTML Eblasts per the IO in naviga attachments. Thanks, | PI North America | 8196 | all Eblasts | | | JENNIFER BRINK | Resolved | Custom Product | created custom rate card and moved dates. | |||||||||
| 1417 | 01/25/22 | Roxsy Mangiante | Naviga | Custom Product Request | Please to add the date of April 5th 2022 for the webinar on Mundo PMMI | DUPONT | 8436 | | | Zanzy Begoun | Resolved | Product Update/Close Date Change | ||||||||||||
| 1418 | 01/26/22 | MaryAnn Coyle | Naviga | Product Issue | PW Additional LIP Categories Product. Can this be made into year-round availability as far as dates since clients sometimes purchase later for more online exposure? | Delkor | | | Zanzy Begoun | Resolved | Product Update/Close Date Change | |||||||||||||
| 1419 | 01/26/22 | MaryAnn Coyle | Naviga | Need to move the date | Please move to 3/4 | Yaskawa | 6430 | 38169 | | | JENNIFER BRINK | Resolved | Moving Date | Done | ||||||||||
| 1420 | 01/26/22 | MaryAnn Coyle | Naviga | Need to move the date | Please move to 2/11 | Novanta | 6161 | 36715 | | | JENNIFER BRINK | Resolved | Moving Date | Done | ||||||||||
| 1421 | 01/26/22 | MaryAnn Coyle | Naviga | Need to move the date | Please move to 4/8 | Profol | 5773 | 52002 | | | JENNIFER BRINK | Resolved | Moving Date | Done | ||||||||||
| 1422 | 01/26/22 | MaryAnn Coyle | Naviga | Need to move the date | Please move to 2/11 | Domino | 6515 | 52005 | | | JENNIFER BRINK | Resolved | Moving Date | Done | ||||||||||
| 1423 | 01/26/22 | Reed Simonsis | Naviga | Rate Line Addition/Adjustment | Unified flex had an eblast on 1/21 that had HTML and Click count errors. This error was not on our end and is being investigated. Need to give another eblast. | Informed by Maryann in the screenshot. This item is a make good. Needs to be adjusted to a 0 dollar rate. Thanks, | unified flex packagin technologies | 8206 | 53075 | | MaryAnn Coyle | | JENNIFER BRINK | Resolved | Make Good | Fixed! | ||||||||
| 1424 | 01/27/22 | Reed Simonsis | Naviga | Missing a date/Need a date | Need moved into January | please change 2/4 to Saturday 1/29 | PI North America | 8196 | 53076 | | | JENNIFER BRINK | Resolved | Moving Date | Done | |||||||||
| 1425 | 01/28/22 | Kurt Belisle | Naviga | Custom Product Request | I'm trying to find podcast with article to add to this plan. I can't find it in the drop down menu. | I'm trying to find the AW podcast product with article - I'd like to add this to this plan in March | Bishop Wise Carver | 8447 | | | Zanzy Begoun | Resolved | User Error - Sales Rep | I see it as a menu option so I emailed Kurt to confirm | ||||||||||
| 1426 | 01/31/22 | Sharon Enochs | Naviga | Missing a date/Need a date | No dates are in the date field for the Voice of the Customer Product | Please add dates | Various | | | Zanzy Begoun | Resolved | Product Update/Close Date Change | ||||||||||||
| 1427 | 02/01/22 | Brian Gronowski | Naviga | Reporting Issue | nothing yet | Naviga inventory shows all months available for PFW Native but not true when you try to add to campaign. Not showing the space I sold prior too | Shick Esteve | | | JENNIFER BRINK | Resolved | System Bug | This was inventory related and should be resolved | |||||||||||
| 1428 | 02/01/22 | Kurt Belisle | Naviga | Missing a date/Need a date | I selected the AW IIoT outside back cover product but there aren't any dates for me to select. | I need this for the March IIOT | Opto22 | 8463 | | | Zanzy Begoun | Resolved | Product Update/Close Date Change | |||||||||||
| 1429 | 02/01/22 | Mikayala Delson | BASE/Websites | Base/Website Issue | Hi Jenn, I turned this registration page on demand but Reed accidentally gave the wrong webinar to turn on demand so I removed the on demand code in wufoo. Now when I test and submit the webinar form, the screen it leads to is blank and does not. say "Thanks for registering! ..." See attached | Reg page: https://www.packworld.com/home/webinar/22005600/implementing-cobot-palletizers-crawl-walk-run | Universal Robots | | | JENNIFER BRINK | Resolved | User Error - CST | Fixed. The form rule was still active, you just needed to delete the entire thing by clicking the red button! | |||||||||||
| 1430 | 02/01/22 | Mikayala Delson | Leadworks | Billing Contact not pulling through | Leo added the client name Don Redding to the related contacts in Salesforce but we are not seeing his name synch in Leadworks. Do I have to create a user? | Baumer hhs | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | contact would have fully synced overnight. I forced it to sync and added it to the plan. | ||||||||||||
| 1431 | 02/01/22 | Reed Simonsis | Naviga | Product Issue | Looked for custom question on naviga. There was no line item for AW. | Need rate line added for custom question for AW. | Custom Question Line Item for AW | N/A | N/A | | | JENNIFER BRINK | Resolved | Custom Product | Added the AW custom question product for Reed/Sharon | |||||||||
| 1432 | 02/02/22 | senochs@automationworld.com | Naviga | Adding an Agency | N/A | Please attach Intracon Marketing Solutions, S.L. as agency for this order only. Can you also add my name to this smartsheet as a requester so I don't have to enter it as Reed? Thanks | HP 3D | 8459 | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | The agency is attached, but there isn't a billing contact associated with the client. Jim/Sharon will need to add one for invoicing | ||||||||||
| 1433 |
| 02/02/22 | WENDY SAWTELL | Naviga | Missing a date/Need a date | Can we get 2023 Leaders programs and print dates if not in for all brands entered into Naviga? I'm starting to work with customers with fiscals starting in March and April. Thanks. | NA | | | ALICIA PETTIGREW | Resolved | Product Update/Close Date Change | ||||||||||||
| 1434 | 02/03/22 | Riley Phoenix | Leadworks | Leadworks Issue | Campaign there, but looks like it was created manually and doesn't have the Naviga IDs in addition to not being connected to the rest of the CP focus | https://cloud.pmmimediagroup.com/campaign/view/id/37481 - | Maple Mountain Co-Packers | 8350 | 52604.1 | | | JENNIFER BRINK | Resolved | System Bug | Fixed - this was part of the API issue with Naviga. Was fixed too! | |||||||||
| 1435 | 02/03/22 | Riley Phoenix | Leadworks | Leadworks Issue | No record in LW/Not connected | Econo-PAK | 7952 | 48636.1 | | | JENNIFER BRINK | Resolved | System Bug | Fixed - this was part of the API issue with Naviga. Was fixed too! | ||||||||||
| 1436 | 02/03/22 | Riley Phoenix | Leadworks | Leadworks Issue | No record in LW/Not connected | https://pmg.navigahub.com/ew/pmg/ad/pw/edit_campaign_line?ID=109274&l=50400.1&c=8087&a_module=AD. https://cloud.pmmimediagroup.com/advertiser/view/id/4278 | MSI Express Inc | 8087 | 50400.1 | | | JENNIFER BRINK | Resolved | System Bug | Fixed - this was part of the API issue with Naviga. Was fixed too! | |||||||||
| 1437 | 02/03/22 | Stephanie Haag | Naviga | Notification Issue | Clients are getting an error message when they try to approve their plans. They get the PDF from the Sales rep and then when they click it gives an error. | Sidel/ Ronchi | | | JENNIFER BRINK | Resolved | System Bug | Naviga Fixed the error | Opened a ticket with Naviga - The token given for portal proposals is broken. | |||||||||||
| 1438 | 02/04/22 | Kurt Belisle | Naviga | Adding an Agency | The drop down above doesn't provide an option to "remove the agency" I do not want to add one. | Billing address3131 Katella Avenue Los Alamitos, California 90720 United States - Also the El Robotics sales page doesn't say anything about a print ad is one included with this purchase? | Epson | 8483 | Need to remove agency and bill to the Los Alamitos address below | | | JENNIFER BRINK | Resolved | Question | Answered Naviga Agency question and included zanzy on the email to answer the playbook question. | |||||||||
| 1439 | 02/04/22 | Kurt Belisle | Naviga | Template Issue | client can't approve order when clicking on link in pdf. File not found 404 notification was received by them and me | see above. client can approve order. | Interact Analysis | 8480 | Proposal | | | JENNIFER BRINK | Resolved | System Bug | Naviga Fixed the error | |||||||||
| 1440 | 02/07/22 | Bea Greany | Naviga | Need to move the date | digital edition link will not be ready for the 2/10 PFW New Issue Alert NL so I need to move the NL date to 2/19 | need to move PFW New Issue Alert NL and its two advertisers from Feb 10 to Feb 19 | Festo Corporation & Lorenz Conveying Products | 8110 & 7568 | 50694.1 & 44464.1 | | | JENNIFER BRINK | Resolved | Moving Date | I moved ALL the orders (Quotes and Confirmed) to 2/19. | |||||||||
| 1441 | 02/07/22 | Mikayala Delson | Naviga | Product Issue | I am trying to switch the production form to the PACK EXPO 2022 Categories, but when I save I am receiving an error. See screenshot attached. | A-B-C Packaging Machine Corp. | 7372 | 50113 | | | JENNIFER BRINK | Resolved | User Error - CST | I was able to swap the form. Please let me know if it happens again. | ||||||||||
| 1442 | 02/07/22 | Reed Simonsis | Naviga | Need to move the date | cannot change date due to pricing | needs to be moved from 2/14 to 2/21. Thanks | inductive autoamtion | 8204 | 51716 | | | JENNIFER BRINK | Resolved | Moving Date | 2/21 wasn't open, so I moved it to 2/20. If you need it moved again, please let me know. | |||||||||
| 1443 | 02/07/22 | Reed Simonsis | Naviga | Need to move the date | Price change preventing move. | Need the 10/12/2022 move to 3/2/2022 Thanks, | aerotech | 8004 | 49621 | | | JENNIFER BRINK | Resolved | Moving Date | Date was moved | |||||||||
| 1444 | 02/08/22 | Bea Greany | Leadworks | Leadworks Issue | There are two Duplicate LeadWorks advertiser campaigns #37477 and #37492 | This is Mariia Druziuk. I used Bea’s name because I couldn’t find mine. | Domino Printing Mexico | #37492 and #37477 | | | JENNIFER BRINK | Resolved | User Error - General | Moved the Naviga IDs to the correct LW account | ||||||||||
| 1445 | 02/08/22 | Brian Gronowski | Naviga | Billing Issues | nothing yet | Not pulling through the correct billing address. 6885 E. 1225 North Huntsville, UT 84317 | Perfex | 8501 | | | JENNIFER BRINK | Resolved | Not an error | The address that pushes through to Naviga doesn't reflect the requested address. | ||||||||||
| 1446 | 02/08/22 | Courtney Nichols | Naviga | Missing a date/Need a date | can't change myself | can you change the date from 2/23 to 4/24? Thanks! | Central States | 6667 - https://pmg.navigahub.com/EW/PMG/ad/campaign_lines?ID=6667 | 43027 | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Moved Date | |||||||||
| 1447 | 02/09/22 | PATRICK YOUNG | Naviga | Billing Issues | The line item will be deleted and another order will be created in Naviga. | Please issue a credit memo for the attached invoice. I'll enter a new order so the client can be billed in one lump sum. | Fristam Pump Opp 7426 | #7426 | | | JENNIFER BRINK | Resolved | Billing | Removed the remaining billings for the line and added a negative line in Feb to balance out the Jan Invoice. | ||||||||||
| 1448 | 02/09/22 | Reed Simonsis | Naviga | Need to move the date | Cannot change date due to pricing | need the 3/8 webinar eblast changed to 3/24.. if 3/24 is taken please change to 3/25. Thanks , | Universal Robots | 8011 | 49509 | | | JENNIFER BRINK | Resolved | Moving Date | Moved date to 3/25 | |||||||||
| 1449 | 02/09/22 | Riley Phoenix | Leadworks | Leadworks Issue | No record in LW/Not connected | https://pmg.navigahub.com/ew/pmg/ad/pw/edit_campaign_line?l=52649 | Curtiss-Wright / Exlar Automation | 8362 | 52649.0 | | | JENNIFER BRINK | Resolved | System Bug | This was pushed to the system | |||||||||
| 1450 | 02/09/22 | Riley Phoenix | Leadworks | Leadworks Issue | No record in LW/Not connected | https://pmg.navigahub.com/ew/pmg/ad/pw/edit_campaign_line?ID=102521&l=53416.1&c=8485 | Bishop-Wisecarver Corporation | 8485 | 53416.1 | | | JENNIFER BRINK | Resolved | Not an error | This hasn't hit R3 yet, so the campaign wouldn't have kicked out | |||||||||
| 1451 | 02/09/22 | Riley Phoenix | Leadworks | Leadworks Issue | No record in LW/Not connected | https://pmg.navigahub.com/ew/pmg/ad/pw/edit_campaign_line?ID=102482&l=53404.1&c=8479 | Pepperl + Fuchs | 8479 | 53404.1 | | | JENNIFER BRINK | Resolved | Not an error | This hasn't hit R3 yet, so the campaign wouldn't have kicked out | |||||||||
| 1452 | 02/09/22 | Riley Phoenix | Leadworks | Leadworks Issue | No record in LW/Not connected | https://pmg.navigahub.com/ew/pmg/ad/pw/edit_campaign_line?ID=102446&l=53419.1&c=8487 | Mpac Group | 8487 | 53419.1 | | | JENNIFER BRINK | Resolved | Not an error | This hasn't hit R3 yet, so the campaign wouldn't have kicked out | |||||||||
| 1453 | 02/09/22 | Riley Phoenix | Leadworks | Leadworks Issue | No record in LW/Not connected | https://pmg.navigahub.com/ew/pmg/ad/pw/edit_campaign_line?ID=102034&l=53429.1&c=8492 | Instrumental Inc | 8492 | 53429.1 | | | JENNIFER BRINK | Resolved | Not an error | This hasn't hit R3 yet, so the campaign wouldn't have kicked out | |||||||||
| 1454 | 02/10/22 | Christine Smallwood | Naviga | Custom Product Request | Missing - Inside Front Cover Ad for Game Plan | Please add the IFC product position for Game Plan - exclusive to ProMach Corporation @ $8,750 net | ProMach (Naviga Account# 102178) | #7999 | N/A | | WENDY SAWTELL | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Added IFC as a size and rateline to 2022 GP | ||||||||
| 1455 | 02/10/22 | Kelly Greeby | BASE/Websites | Base/Website Issue | Looked at Content Engagement Reports | if you sort reports from 2021 - 2022 Leaders data for 2022 shows but if you just sort by 2022 they do not show. Krepelka thinks Base needs to hook up the hoses so we get current year stats correctly | N/A | N/A | N/A | | | JENNIFER BRINK | Resolved | System Bug | https://trello.com/c/mYaaNwwv/186-2022-leaders-data-is-not-showing-on-engagement-reports | |||||||||
| 1456 | 02/10/22 | MaryAnn Coyle | Naviga | Rate Line Addition/Adjustment | Can you change this to 1/2 horizontal with price adjustment? Sharon claimed there was only a horizontal spread rateline available but there is 1/2 horizontal for IIoT | Pepperl + Fuchs | 8479 | 53398 | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Correct rate line was added. Price still 2,000 | ||||||||||
| 1457 | 02/10/22 | Mikayala Delson | Naviga | Need to move the date | Hello, I would like to move Rexnord's Tech Minute to Monday March 7th. Thank you! | Rexnord | 7474 | 50144.1 | | | JENNIFER BRINK | Resolved | Moving Date | Done, | ||||||||||
| 1458 | 02/10/22 | Reed Simonsis | Leadworks | Leadworks Issue | Has not synced over to leadworks campagin | Please force through to leadworks to create a lw campaign for ebuilder. I am not able to resave and force the line item due to price. | Trend Micro | 8296 | 5,233,652,335.00 | | | JENNIFER BRINK | Resolved | Not an error | These aren't auto created LW campaigns | |||||||||
| 1459 | 02/15/22 | Courtney Nichols | Naviga | Need to move the date | unable to move it | Here is the line ID - please changed hand picked date to 11/21: 53436 | Mettler | 8494 | 53436 | | | JENNIFER BRINK | Resolved | Moving Date | The date was moved to 11/21! | |||||||||
| 1460 | 02/16/22 | Courtney Nichols | Naviga | Missing a date/Need a date | can't change date | Please change date to March 29th. Thanks! | Standard Knapp | 7881 | 51367 | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Date was moved! | |||||||||
| 1461 | 02/16/22 | Kurt Belisle | Naviga | Missing a date/Need a date | The only AW handbook is April there should be another one in October. | I also want to ad Leaders In Automation online only to this program. How do I do that? | ADLINK | 8544 | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | The Campaign had an end date of 9/30/22. Just need to extend the campaign to see the October issue. | ||||||||||
| 1462 | 02/16/22 | Kurt Belisle | Leadworks | Leadworks Issue | I am trying to log in to the sponsorship hub and my user name and PW is not working. I tried to reset the password for the PEI sponsorship hub but it still isn't letting me log in to see pricing | see above | Hub | Log in | | | Eric Ashbrook | Resolved | System Configuration Error | |||||||||||
| 1463 | 02/16/22 | MaryAnn Coyle | Naviga | Other | Kimberly Stover <kstover@us.pepperl-fuchs.com> is having problems logging into Naviga. She said that it says Invalid Login Credentials when trying to log in with Account ID: 102482 as the password. She is not associated with any other account, that I can see and I do see her listed in Naviga as a Pepperl contact. | Pepperl + Fuchs | | | JENNIFER BRINK | Resolved | System Bug | I deleted and re-added Kim's email address with the Naviga ID as her password. I was able to log in as Kim. | ||||||||||||
| 1464 | 02/16/22 | MaryAnn Coyle | Naviga | Product Issue | Just an FYI that the EXPO PACK Packages for 2022 do not have any size options for the showcase--they are all 'no ad'. I am working with Lara and I am updating the existing orders but maybe for 2023, if there are packages, add the size options. Thanks. | expo pack peeps | | | Zanzy Begoun | Resolved | Not an error | We can't unlock sizes for a package (it's a Naviga thing not an us thing). The reps were instructed to just X out the size they don't want and add the size they do want. The only other solution would be to create a separate package for every single size (which isn't a good solution). | ||||||||||||
| 1465 | 02/16/22 | Reed Simonsis | Naviga | Need to move the date | giving me some rate line error and cannot move date | Need the april mini directory moved to july. Thanks, | Nita Labeling Systems | 7610 | 44939 | | | JENNIFER BRINK | Resolved | Moving Date | Moved :) | |||||||||
| 1466 | 02/16/22 | Stephanie Haag | Leadworks | Leadworks Issue | The client is trying export leads and is getting an error 500. This is happening to both Janet and Steve and also not just in the computers using their system. | Syntegon | | | JENNIFER BRINK | Resolved | System Bug | |||||||||||||
| 1467 | 02/17/22 | MaryAnn Coyle | Naviga | Product Issue | We need to move already approved OEM LIP and March Print to 8541 but date has passed so unable to add to the above order. Already approved order (8457) will be cancelled once this one is fixed. MAC moved this to In Progress because it stills need March Print ad added. | Novanta | 8541 | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | ||||||||||||
| 1468 | 02/17/22 | Daniel Smith | Leadworks | Leadworks Issue | Error message when I look at Converge/Scout in any advertiser account: JSON.parse: unexpected character at line 1 column 1 of the JSON data | n/a | | | JENNIFER BRINK | Resolved | System Bug | This has been fixed. You should be able to see the reports now! | https://pmmimediagroup.atlassian.net/browse/LW-836 | |||||||||||
| 1469 | 02/17/22 | MaryAnn Coyle | Naviga | Product Issue | I believe Jenn reached out to Naviga already about this order concerning the overbookings..should Reed find new dates in this order? | Beckhoff | 8467 | | | JENNIFER BRINK | Resolved | System Bug | Yes... please fine new dates. Naviga now sees the issue and is fixing it | |||||||||||
| 1470 | 02/18/22 | Bea Greany | Naviga | Other | March 8, 2022 is overbooked for PW. In addition to the above 3 PW eblasts there's a PW MAI NL | 1 PW eblast needs to be moved. | Specialty Equipment / Syntegon Packaging | 767,076,537,697.00 | 45714.1 45468.1 45942.1 | | | JENNIFER BRINK | Resolved | System Bug | Sent a spreadsheet with all that needed to be moved for all overbooked dates. | |||||||||
| 1471 | 02/18/22 | Bea Greany | Naviga | Other | Naviga bug? Problem in Naviga with inventory. 5/22 date has 4 PW eblast reservations (3 PMG test company status R1) + 1 for KHS (R2) and the product allows for 4 positions so there’s no reason for a line item to be red (indicating insufficient inventory). Sun. Mar 20 contains 5 reservations: 1 FlexLink (Q3) in addition to 3 PMG Test company (R1) and 1 KHS status R2). The PMG Test company plan also has a lot of dates in red to indicate there’s not enough inventory. All 3/20 and 5/22 PW eblast dates are red in the PMG plan. In order to allow the KHS campaign to move forward in the approval process I had to delete PW eblast lines from the Test Company - PMG campaign. I deleted 1 PW eblast on 3/20 and 1 PW eblast on 5/22. This allowed removed the red/overbook warning from the KHS plan so it could move from R2 to R3. The PMG test company placeholder reservations need to be added back to the Test Company - PMG campaign but I'm waiting for the KHS campaign to move to Confirmed status. | Test Company - PMG | 7088 | | | JENNIFER BRINK | Resolved | System Bug | This has been resolved. The issue was in Navgia's system and has been fixed on their end. | |||||||||||
| 1472 | 02/18/22 | ELIZABETH TIERNEY | Naviga | Other | trying to add leaders in packaging 2023 to a plan and it won't let me...screenshot attached. | You'll need to extend your campaign end date if you're trying to book 2023 products. - Z | us tsubaki | 8650 | | | Zanzy Begoun | Resolved | User Error - Sales Rep | |||||||||||
| 1473 | 02/18/22 | MaryAnn Coyle | Naviga | Product Issue | This line item is red but I don't know why! Does the date need to be removed from the Test company order? | I don't know what is going on with inventory! Jenn is going to investigate when she's back because we've had a lot of these issues reported today. I'm looking on the back end and only see Novanta booked for 10/5 so I don't know why it's red | Novanta | 8552 | 53811 | | | JENNIFER BRINK | Resolved | System Bug | This was resolved with the patch. | |||||||||
| 1474 | 02/18/22 | MaryAnn Coyle | Naviga | Need to move the date | Please move to May 23, 2022 | Cama | 7761 | 50514 | | | Zanzy Begoun | Resolved | Moving Date | |||||||||||
| 1475 | 02/18/22 | PATRICK YOUNG | Leadworks | Leadworks Issue | The detailed results for CSS Int'l Content Engagement Reports are missing for the OEM product categories | CSS Int'l | | | JENNIFER BRINK | Resolved | Not an error | We started Collecting data in Feb/Mar 2021, so 2020 won't be in LW. | ||||||||||||
| 1476 | 02/18/22 | Reed Simonsis | Naviga | Need to move the date | Cannot change date due to pricing | Please change date to tuesday march 8th. Thanks, | Emerson Automation Solutions | 8440 | 53090 | | | Zanzy Begoun | Resolved | Moving Date | ||||||||||
| 1477 | 02/18/22 | Stephanie Haag | Naviga | Other | The plan is in R2 and the only one that is other than Test Company. They were okay when the plan was created but now bother PW e-blast dates are red and say they aren't available. | KHS AG | 8502 | | | JENNIFER BRINK | Resolved | System Bug | another inventory issue... Bea & I don't see any overbooking fo r5/22, there are a total of 4 reservations. | |||||||||||
| 1478 | 02/21/22 | PATRICK YOUNG | Leadworks | Other | CSS International ran in OEM Leaders in 2020 but their category information isn't showing even when the date range is adjust correctly. Please see screen grab. This is Kelly reporting this for Patrick by the way so can you just cc me on whatever the response is please ~ thanks! | https://engagement.pmmimediagroup.com/f92edc48631c631a07e27fe29a26137c?start=2020-01 | CSS International | N/A | N/A | | | JENNIFER BRINK | Resolved | Not an error | We started Collecting data in Feb/Mar 2021, so 2020 won't be in LW. | |||||||||
| 1479 | 02/21/22 | Reed Simonsis | Naviga | Missing a date/Need a date | red line items | needs to be moved or fixed. Thanks, | Beckoff | 8467 | 5,324,253,264.00 | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | ||||||||||
| 1480 | 02/21/22 | MaryAnn Coyle | Leadworks | Leadworks Issue | I am unable to view any Scout data under any companies in Leadworks. Here are some examples: https://dev.prospector.cloud.pmmimediagroup.com/advertiser/585/scout...https://dev.prospector.cloud.pmmimediagroup.com/advertiser/1614/scout...https://dev.prospector.cloud.pmmimediagroup.com/advertiser/3/scout | Scout data | | | JENNIFER BRINK | Resolved | System Bug | With Yevgeny | ||||||||||||
| 1481 | 02/22/22 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | I am unable to change the production form to PACK EXPO Showcase 2022. | Yamato Corporation | 7588 | 44689.1 | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Added rateline and correct form. | ||||||||||
| 1482 | 02/22/22 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | Can you switch the production form to the 2022 Showcase form? I am unable to save this. I will add the categories once it is switched. Thanks! | CTM Labeling Systems Inc. | 7541 | 44215.1 | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Added rateline and correct form. | ||||||||||
| 1483 | 02/22/22 | Mikayala Delson | Other | Other | I can't get into Slack and I have not seen this error before. "Something’s gone awry, and we’re having trouble loading your workspace." | Slack | | | JENNIFER BRINK | Resolved | Not an error | Slack was down - service was restored. | ||||||||||||
| 1484 | 02/22/22 | Reed Simonsis | Naviga | Need to move the date | Cannot change date due to pricing | Please change the 3/4 to 3/25. Thanks, | Rockwell Automation for MAVERICK Technologies | 8171 | 51327.0 | | | JENNIFER BRINK | Resolved | Moving Date | Moved | |||||||||
| 1485 | 02/22/22 | WENDY SAWTELL | Naviga | Other | no an error | -Can the 2023 rates show up after the 2022 rates in Naviga, so we don’t select them by accident? -I just added a 2023 Showcase to a plan to test it and it doesn’t show up as an ad for 2023…shows up as the Showcase for this October. -Are all 2023 rates supposed to be in Naviga? I’m not seeing Game Plan. | NA | | | Zanzy Begoun | Resolved | System Configuration Error | ||||||||||||
| 1486 | 02/22/22 | Courtney Nichols | BASE/Websites | Reporting Issue | checked all the wires | Can you identify why this article isn't appearing on the client's content report in LW: https://www.healthcarepackaging.com/machinery-materials/packaging-filling/article/21784128/new-packaging-line-for-injectable-aesthetic-medical-products-reduces-production-waste-by-17 ? | KOCH | | | JENNIFER BRINK | Resolved | System Configuration Error | The article wasn't showing because there is a % in the title. Base has adjusted the code so these articles will flow to the report. | added to trello ticket | ||||||||||
| 1487 | 02/22/22 | Reed Simonsis | Naviga | Need to move the date | none | please move their 3/4 Auto Focus NL to 3/25 | Mavercik | 8171 | | | JENNIFER BRINK | Resolved | Moving Date | Duplicate | ||||||||||
| 1488 | 02/22/22 | Sharon Enochs | Naviga | Notification Issue | N/A | PLEASE add my name/email to requestor's name field on this sheet: Sharon Enochs, senochs@automationworld.com | HP 3D | 8459 | | | JENNIFER BRINK | Resolved | Not an error | HI Sharon! I have you on the list... let me know if you still can't see your name. | ||||||||||
| 1489 | 02/23/22 | Courtney Nichols | Naviga | Need to move the date | can't move it myself | Can you please change the date to something in mid April? Thanks! | US Tsubaki | 6622 | 51567.0 | | | JENNIFER BRINK | Resolved | Moving Date | Moved | |||||||||
| 1490 | 02/24/22 | FLAVEL SHURTLEFF | Naviga | Product Issue | Confirmed that Opto ad was scheduled for the issue—they are | Opto22 is scheduled as a March 22 "AW-IIOT Supplement" Product (inactive) when all other March IIOT ads are under AW - Automation World Magazine | Opto 22 | 8463 | 53409.0 | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Moved to AW Maga as IBC. | |||||||||
| 1491 | 02/24/22 | MaryAnn Coyle | Naviga | Need to move the date | For Feb billing: please move this to 3/25 | Novanta | 6161 | 53093.0 | | | JENNIFER BRINK | Resolved | Moving Date | Moved date - had to create a new line item. | ||||||||||
| 1492 | 02/24/22 | MaryAnn Coyle | Naviga | Need to move the date | For Feb billing: Please move this FB to 5/20/22 | Profol | 5773 | 52003.0 | | | JENNIFER BRINK | Resolved | Moving Date | date moved | ||||||||||
| 1493 | 02/24/22 | Reed Simonsis | Naviga | Need to move the date | Price adjustment preventing change. | Needs to be moved from 3/3 to 3/11. Thanks, | GE Digital | 8232 | 51894.0 | | | Zanzy Begoun | Resolved | Moving Date | ||||||||||
| 1494 | 02/25/22 | Brian Gronowski | Naviga | Billing Issues | n | , can you adjust the rates on this confirmed plan, Paxton ITW is now a PMMI member. Leo and I agreed we will need to offer updated rates once they rejoin. Print 2590 - 2331 Digital 1615 - 1453.50 | Paxton ITW | 7849 | | WENDY SAWTELL | | JENNIFER BRINK | Resolved | Billing | Prices updated | reached out for Wendy's approval. | ||||||||
| 1495 | 02/25/22 | Courtney Nichols | Naviga | Product Issue | Product not in Naviga | Hello - the PFW print size 1/3 horizontal is not in naviga, only a 1/3 horizontal spread. Can we add this? The price is the same as a 1/3 square - $2755 - thanks! | PFW | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Added the size. | |||||||||||
| 1496 | 02/25/22 | ELIZABETH TIERNEY | Naviga | Template Issue | generated proposal PDF and the PDF doesn't include the e-sign link. have tried 4 different times. | ess technology, | 8595 | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Ready to sign wasn't checked. | |||||||||||
| 1497 | 02/28/22 | Naviga | Billing Issues | I need the grandfathered pricing adjusted. Last year they paid $6,388 per page. I also need to add the custom poly bag to this order | They will supply brochures that will be poly bagged to the Sept issue 10,000 audience. Lara provided a quote of $930.57 to do the same thing this year. They paid $14384 for this in 2021 Naviga Proposal 7290 | Paxiom Group | 8526 | | | JENNIFER BRINK | Resolved | Custom Product | Wendy approved the pricing and added the polybag rateline - price approved by Alicia. | |||||||||||
| 1498 | 02/28/22 | PATRICK YOUNG | Naviga | Other | Please open the the last PACK EXPO East Spotlight close date so I can enter the order. | ParityFactory | Opp#8603 | | | JENNIFER BRINK | Resolved | Moving Date | I moved the close date to 3/1 | |||||||||||
| 1499 | 02/28/22 | PATRICK YOUNG | Naviga | Other | Please change rate to $2,585 for each placement. This rate was approved by WS, after the approval we needed to change the size of the 1/3 page placement | Assured Automation | Opp# 8589 | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Changed the size to 1/3 horizontal. | |||||||||||
| 1500 | 03/01/22 | Brian Gronowski | BASE/Websites | Base/Website Issue | headshots and logo | Is there anything we can do with base and the circles around the logo and headshots? It is like putting a square into a round hole and most logos and head shots get chopped. Customers have issues with both especially when their logo gets cut violating their logo standards. | LIP Advertisers | | | JENNIFER BRINK | Resolved | Feature Request | We can't change the design at the moment. I sent Jen K Brian's suggestions and mentioned Courtney could help make the images look better on our site. | |||||||||||
| 1501 | 03/01/22 | WENDY SAWTELL | Naviga | Billing Contact not pulling through | a billing contact always pulls through for me, but in many cases it is the wrong contact. Syntegon buys several programs and they get billed to different people. Can we get a drop down in order to pick from the list of billing recipients from the company? Wastes our time and the CSMs because they have to fix it. Thanks. | NA | | | JENNIFER BRINK | Resolved | UI Clarity | Showed Wendy where to change the billing contact | ||||||||||||
| 1502 | 03/02/22 | Courtney Nichols | Naviga | Need to move the date | please move to 3/4 | Im not able to move this to 3/4 - can you help? | MHI | 8601 | | | JENNIFER BRINK | Resolved | Moving Date | Moved! | ||||||||||
| 1503 | 03/02/22 | Kurt Belisle | Other | Other | Custom list count | Customer would like to target the process industry segment. What is our count after you exclude system integrators, consultants and solutions providers like Capstone? | Dataparc | none yet | | | Stephanie Haag | Resolved | Question | List created - stephanie to inform kurt | ||||||||||
| 1504 | 03/02/22 | LEO GUENTHER | Naviga | Product Issue | tried to add expopack showcase | said discount exceeded me. | Tri-Tronics | 8615 | | | JENNIFER BRINK | Resolved | System Bug | Added the package | Waiting to see exactly what Leo is adding | |||||||||
| 1505 | 03/02/22 | MaryAnn Coyle | Naviga | Billing Issues | Janet told me that the client would like to be billed for the line item all in March. Am I allowed to adjust the remaining amount due to the month of March? | Aveva | 7725 | 48528 | | | JENNIFER BRINK | Resolved | Billing | Updated | ||||||||||
| 1506 | 03/02/22 | Mikayala Delson | BASE/Websites | Other | Hi Jenn, this is another webinar registration page for PackHub that shows no registrants coming through. Can you help me with this? Automate: https://automate.io/app/bots/edit/620172f0f757c23bc1309447 | GTW https://dashboard.gotowebinar.com/webinar/2083120857150693644 | PackHub | | | JENNIFER BRINK | Resolved | User Error - CST | re-attached automate bot | |||||||||||
| 1507 | 03/02/22 | Roxsy Mangiante | Naviga | Billing Issues | Please can you check if this product is the Native ads 3rd party? for Mundo to target Spanish audience? | Please, can you also help me to adjust the campaign to six months only? The 90,000 impressions? | United Barcode Systems | 8616 | 54137 | | | JENNIFER BRINK | Resolved | Custom Product | Added the Mundo line to the 3rd Party native ad product. | |||||||||
| 1508 | 03/02/22 | WENDY SAWTELL | Naviga | Missing a date/Need a date | I'm unable to add the Labeling Playbook because there's no date attached. | https://pmmidotorg.lightning.force.com/lightning/r/Opportunity/0068W00000T21AVQAZ/view | 8617 | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | I added it to your plan. we hadn't moved the date yet, but May is now in the system. | |||||||||||
| 1509 | 03/03/22 | Courtney Nichols | Leadworks | Leadworks Issue | NA | Neither of the webinar eblasts made it to Leadworks, can you push so I can get production going o them? Thanks! | ServiceNow | 8181 | 5,143,151,432.00 | | | JENNIFER BRINK | Resolved | Not an error | These are manually created campaigns. | |||||||||
| 1510 | 03/03/22 | MaryAnn Coyle | Naviga | Need to move the date | Please move this blast to 3/29 | Inductive | 8204 | 51717 | | | JENNIFER BRINK | Resolved | Moving Date | moved | ||||||||||
| 1511 | 03/03/22 | MaryAnn Coyle | Naviga | Billing Issues | Janet says that the client wants to know if he can be billed quarterly for his banners ads in campaign 7915. He is currently being billed $548.34 per month and wants to change it to bill every 3 months going forward. | DAK Americas | 7915 | 47961 | | | JENNIFER BRINK | Resolved | Billing | Done | ||||||||||
| 1512 | 03/03/22 | Kurt Belisle | Naviga | Custom Product Request | Contract Packagers Newsletter | TopTier is interested in securing placement in contract packaging newsletter but it is sold out for 2022. The would like to know when the 2023 inventory will be available and if they can purchase the entire year in 2023 or what the first rights of refusal process looks like. | TopTier | none | | | Bea Greany | Resolved | Question | No remaining NLs in 2022 and Members get first crack at 2023 | ||||||||||
| 1513 | 03/04/22 | Courtney Nichols | Naviga | Other | checked and tested email addresses | Karl Seidel of Cablevey is unable to log into the naviga client portal. Account: 100652 // karl.seidel@cablevey.com - can you check or reset his credentials? Secondary email is k.seidel@cablevey.com | Cablevey Conveyors | NA | NA | | | JENNIFER BRINK | Resolved | User Error - Client | change Karl's password back to the account number. I tested logging in with his credentials and was able to get into the system. | |||||||||
| 1514 | 03/04/22 | MaryAnn Coyle | Naviga | Product Issue | Show Daily Materials Due is wrong; should be Sept 2, I believe. | Naviga matches the hub! | All Show daily | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | ||||||||||||
| 1515 | 03/07/22 | FLAVEL SHURTLEFF | Naviga | Product Issue | Pulled a Production Report for ProFood World's April Print Issue | All Clients are listed as "250 Sponsorship" when this is only in the October issue (and only max of 5) | April ProFood Magazine Production Pull | | | JENNIFER BRINK | Resolved | System Configuration Error | ||||||||||||
| 1516 | 03/08/22 | WENDY SAWTELL | Naviga | Other | Fanuc sends insertion orders throughout the year for different products vs. one insertion order. I'm unable to add more attachments, and I'm assuming it is a permissions thing, because MAC can do so. If possible, it would be nice if all reps could add as many attachments as they want. | Fanuc | 8115 | | | JENNIFER BRINK | Resolved | Question | naviga is all or nothing for editing ability. I would have to open all editing to reps and that wouldn't be my call! POs go on the individual line items, so Janet or the CSM would need to take care of them anyway... this way the CSM knows they are there vs you just attaching. | |||||||||||
| 1517 | 03/08/22 | MaryAnn Coyle | Other | Other | I am trying to grab a list of websites where a 3rd party banner ad campaign has served but I am unable to find the correct matrix with this new addaptive version. | N/A | | | JENNIFER BRINK | Resolved | Question | sent a list to MaryAnn | Omar said to use this list as a sample of sites: msn.com investing.com time.com nydailynews.com nasdaq.com britannica.com weather.com cbslocal.com usatoday.com businessinsider.com espn.com zillow.com moneycontrol.com reuters.com | |||||||||||
| 1518 | 03/08/22 | Daniel Smith | Leadworks | Help with a view | click to look at the audience network tab | forbidden #403 is the error message, thanks for the help! | all | | | JENNIFER BRINK | Resolved | System Configuration Error | You should be able to see the view now | ticket open | ||||||||||
| 1519 | 03/08/22 | WENDY SAWTELL | Naviga | Other | Syntegon approved plan 7697 months ago and the billing contact was Laura F. I added Jana Reichardt to Salesforce about three weeks ago because she handles advertising for a different division. Somehow Jana became the billing account after this order was approved with the correct billing contact | Syntegon | 7697 | | | JENNIFER BRINK | Resolved | Not an error | This is a limitation of the system, we are sending a workaround to the reps. We will work with Andy and Simone to make some updates to the contact sync between SF and Naviga... this most likely won't happen until mid-may. | Ticket open with Naviga | ||||||||||
| 1520 | 03/09/22 | Kurt Belisle | Naviga | Missing a date/Need a date | I don't see Leader in Automation 2023 available in the drop down. I see the LIP but not LIA. Thanks! | LIA is now available | AVEVA | 8648 | Need Leaders in Automation package for 2023 | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | ||||||||||
| 1521 | 03/09/22 | Kurt Belisle | Naviga | Missing a date/Need a date | It's not giving me an option to select a date/month | I want to two programs one in April and one in July | AVEVA | 8648 | Syndicated content | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Hi Kurt, there is just the package now. Each component has revenue attached so we can make sure the items are counted correctly. Let me know if you don't see it. | |||||||||
| 1522 | 03/09/22 | WENDY SAWTELL | Naviga | Missing a date/Need a date | Encoder's fiscal year starts soon and I need to add Leaders in Automation for 2023, including the profile. Can this and all 2023 Leaders products be added to Naviga for our prospects/customers that have different fiscals? Thanks. | Encoder | 8645 | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | AW and OEM 2023 leader packages are available now. | |||||||||||
| 1523 | 03/09/22 | Kurt Belisle | Naviga | Billing Issues | I'm trying to figure out how to change it from Performance billing to Flexible Campaign billing. | The billing box on campaign set up age is greyed out and I cannot change it. They want to be billed in full upon approval. | AVEVA | 8648 | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | showed Kurt how to change the campaign type | ||||||||||
| 1524 | 03/09/22 | LEO GUENTHER | Naviga | Custom Product Request | Just need lines added that are not products | I need to Add Custom Lines ELC Full Page Ad $2,000, Insert with highlighted Listings and Full Page ad $3000, One Page Unit 1/2 page Island $3,500, One Page Unit 1/2 page island $1,100 Program similar to Domino Amjet last year | Polypack | 8263 | | Joe Angel | | JENNIFER BRINK | Resolved | Custom Product | Lines added to plan. | asked leo for email showing pricing is approved | ||||||||
| 1525 | 03/09/22 | WENDY SAWTELL | Naviga | Other | I already sent in a ticket to add AW 2023 Leaders and I also need OEM Leaders for 2023 for Encoder. I had an issue when I added PW 2023 Leaders to Encoder's plan. It wouldn't let me remove the full-page ads and add four 1/2 page ads instead. I'd like to put it in as a "package" if that can be fixed. Thanks. | Encoder | 8645 | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | AW and OEM 2023 leader packages are available now. | |||||||||||
| 1526 | 03/10/22 | Reed Simonsis | Naviga | Other | none | The February, March, and October Automation Focus amounts need to be changed to $975, per PO (attached). Also, client was invoiced for $1,050 for February AF, a credit will need to be issued to the agency: Mepax Backstory: Anna @ Mepax was sent the Naviga IO back in early December to approve. She told me she changed the pricing on the order, but clearly only changed a couple items | Nord Gear | 8055 | | | Resolved | Billing | Adjusted the line items to 975 and added a -75 line item to offset the billing in Feb. | |||||||||||
| 1527 | 03/11/22 | Mikayala Delson | Leadworks | Template Issue | I'd like to move this Leadworks campaign to the correct Leadworks campagin that contains the Naviga Campaign/ID #. | https://cloud.pmmimediagroup.com/campaign/view?id=37264 Correct campaign: https://cloud.pmmimediagroup.com/campaign/view?id=34426 | Arrowhead Systems Inc. | 5965 | 42564.1 | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | ||||||||||
| 1528 | 03/11/22 | Mikayala Delson | Leadworks | Template Issue | I am trying to move the content of this leadworks campaign (https://cloud.pmmimediagroup.com/campaign/view/id/37618) to the correct Leadworks campaign (https://cloud.pmmimediagroup.com/campaign/view?id=34427) but I am unable to access the first Leadworks. | Naviga: https://pmg.navigahub.com/EW/PMG/ad/pw/edit_campaign_line?ID=102508&l=42565.1&c=5965 | Arrowhead Systems Inc. | 5965 | 42565.1 | | | JENNIFER BRINK | Resolved | Not an error | ||||||||||
| 1529 | 03/11/22 | Brian Gronowski | Leadworks | Leadworks Issue | nothing yet | Unable to access Audience Network data Get error Forbidden (#403) | all | | | JENNIFER BRINK | Resolved | System Configuration Error | You should be able to see the view now | ticket open | ||||||||||
| 1530 | 03/14/22 | WENDY SAWTELL | Naviga | Other | Can PFW Leaders in Processing be added for 2023 please? Need to submit a proposal for Anritsu...their fiscal starts April 1st and runs through March 2023. Thanks. | NA | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Added! | ||||||||||||
| 1531 | 03/14/22 | WENDY SAWTELL | SalesForce | Other | In SF, Anritsu is showing zero media spend in 2021 and 2022 and they've spent a bunch with us. | https://pmmidotorg.lightning.force.com/lightning/r/Account/0011I00000aPfWpQAK/view | | | JENNIFER BRINK | Resolved | Not an error | Data is there... May have looked when Simone was updating the code. | ||||||||||||
| 1532 | 03/14/22 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | Leo would like the price of the profile back to $3,916.80. He said that he had Wendy change the wrong program.. Thanks! | Mamata | 7756 | 49872.0 | | | JENNIFER BRINK | Resolved | Billing | Fixed | ||||||||||
| 1533 | 03/14/22 | MaryAnn Coyle | Naviga | Billing Issues | Both the PAN OD and Pre-roll have start/stop dates in March. Is this ok to leave as is even though they will be running for 12 months and are on installment billing? They dont want to start their Pre-roll until October so maybe we should at least move that? OD is starting March. | Novanta | 8541 | 5,367,553,677.00 | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | |||||||||||
| 1534 | 03/15/22 | ELIZABETH TIERNEY | Naviga | Other | I'm trying to generate a proposal in naviga and I can't get past the campaign set up screen. When I hit "save", nothing happens. | morrison | | | JENNIFER BRINK | Resolved | System Configuration Error | This is fixed and I added the CP NL to the order for you. | There is a connection issue between SF and Navgia. Roxsy deleted lines yesterday. will watch to see what happens when connection is restored. | |||||||||||
| 1535 | 03/15/22 | Daniel Smith | SalesForce | SalesForce/Naviga sync | Created an opportunity and then when I created a new Naviga proposal, it wouldn't save so there is no proposal sticking in Naviga. | Actionpaq | | | JENNIFER BRINK | Resolved | System Configuration Error | This should be fixed and you should see a proposal attached. | Sent an email to Simone to investigate on the SF side. will go to Naviga if needed. | |||||||||||
| 1536 | 03/15/22 | WENDY SAWTELL | Naviga | Other | I was looking at a plan that Roxsy mentioned was going to be approved soon. She mentioned they were going to spend about 11k with us. When I went into the plan, it says the Naviga net value is $19,860, but when I click into the details, it's actually $11,275. Thought I should mention in case this is a bug. | Bepensa | 8640 | | | JENNIFER BRINK | Resolved | System Bug | The correct price is now showing. | There is a connection issue between SF and Navgia. Roxsy deleted lines yesterday. will watch to see what happens when connection is restored. | ||||||||||
| 1537 | 03/16/22 | PATRICK YOUNG | Naviga | Product Issue | Is the CM+P Eblast product added into Naviga? | PPM Technologies | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | These live under the PW ebalst product. | ||||||||||||
| 1538 | 03/16/22 | ELIZABETH TIERNEY | Naviga | Other | trying to add leaders 2022 to a plan for a late add and am getting an error "One or more lines is missing a Start Date or Issue Selection". | duravant | 8670 | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | added the January line item | |||||||||||
| 1539 | 03/17/22 | Reed Simonsis | Naviga | Need to move the date | Cannot change date due to pricing | need to move the 3/25 eblast to 4/11 fpr webinar. | Universal Robots | 8011 | 49509 | | | JENNIFER BRINK | Resolved | Moving Date | Moved | |||||||||
| 1540 | 03/17/22 | Reed Simonsis | Naviga | Need to move the date | price issue | Need 3/15 moved to 4/5 for webinar | Universal Robots | 8011 | 49510 | | | JENNIFER BRINK | Resolved | Moving Date | Moved | |||||||||
| 1541 | 03/17/22 | Mikayala Delson | BASE/Websites | Template Issue | Hi Jenn, I was trying to add this company’s privacy policy to their webinar form which was approved by Andy but it includes checkboxes. Do you know how to add these? | wufoo: https://pmmimediagroup.wufoo.com/build/manufacturing-for-decentralized-energy-storage | ATS Industrial Automation | 8144 | 51060.1 | | | JENNIFER BRINK | Resolved | Not an error | Updated the form:https://pmmimediagroup.wufoo.com/forms/manufacturingx-for-decentralized-energy-storage/ | |||||||||
| 1542 | 03/17/22 | PATRICK YOUNG | Naviga | Rate Line Addition/Adjustment | Neither Courtney nor I could remove August PFW print from the order. We both got an error message. | Please remove the August print placement in this order. They want to run in April and June only. | Clayton Industries | OPP #8416 | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Fixed! | ||||||||||
| 1543 | 03/17/22 | Mikayala Delson | Naviga | Need to move the date | Hello, I would like to move this 3/18 Eblast and Extension to Thursday March 31st. Thank you! | Regal Rexnord Corporation | 8203 | 51703.1 and 51704.1 | | | JENNIFER BRINK | Resolved | Moving Date | Resolved | ||||||||||
| 1544 | 03/17/22 | Kurt Belisle | Naviga | Other | I'm trying to find the contract packaging focus for a member | I can't find this product or inventory. | Propack | 8711 | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | The member lines are under the CM+P Focus products. | ||||||||||
| 1545 | 03/18/22 | Reed Simonsis | Naviga | Need to move the date | Cannot change date due to pricing | need the 3/22 moved to 3/25 | ATS Industrial Automation | 8144 | 51058 | | | JENNIFER BRINK | Resolved | Moving Date | moved. | |||||||||
| 1546 | 03/18/22 | MaryAnn Coyle | Naviga | Billing Issues | Joe is giving JLS a credit for both 3D tours--they have been invoiced but haven't paid yet so please add credit lines for these items. | JLS | 7275 | 4,285,743,035.00 | | | JENNIFER BRINK | Resolved | Billing | Credits added, please let Janet know those offset the invoice. Thanks, | ||||||||||
| 1547 | 03/18/22 | Stephanie Haag | Leadworks | Leadworks Issue | The 2022 Weightpack video pre-roll and banners are not showing up in leadworks anywhere. They aren't in the history tab, master content tab, or anywhere. | Weightpack | | | JENNIFER BRINK | Resolved | System Bug | Ratecard was removed from the line item... caused the LW campaign to delete. | ||||||||||||
| 1548 | 03/18/22 | WENDY SAWTELL | Naviga | Other | There's some misc ad revenue under Ricky and Joe if it can be placed under the correct rep. Joe's stuff is related to international and here are the accounts and reps associated with Ricky's stuff: Digimarc, Allied Electronics and Husky are Kurt's. Hammer is Christine's. Emerson is Powers. One of the Emerson ones is a negative number...see attached screenshot. Thanks. | NA | | | JENNIFER BRINK | Resolved | Billing | Moved what I could | Moved the Joe items. Waiting on Janet for the Ricky items. | |||||||||||
| 1549 | 03/21/22 | Reed Simonsis | Naviga | Need to move the date | Price change preventing move. | need to be changed to july and september for these pw print ads | Emerson Automation Solutions | 8316 | 8,245,552,753.00 | | | JENNIFER BRINK | Resolved | Moving Date | Moved | |||||||||
| 1550 | 03/21/22 | MaryAnn Coyle | Naviga | Other | Shouldn't multiple eblast purchases be entered on their own line item? I see that brian entered 3 on this order but they way he did it means that all 3 have the same materials id which I assume will cause problems. | Spraying Systems | 8472 | 53329 | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Fixed | ||||||||||
| 1551 | 03/22/22 | Mikayala Delson | Naviga | Missing a date/Need a date | I'd like to request a showcase profile to be added in October at no charge. | added the line item | Universal Labeling Systems, Inc. | 7754 | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | |||||||||||
| 1552 | 03/23/22 | Reed Simonsis | Naviga | Need to move the date | Cannot change date due to pricing | Please change automation focus from 3/25 to april 8th | Winsted | 8619 | 54147 | | | JENNIFER BRINK | Resolved | Moving Date | moved | |||||||||
| 1553 | 03/23/22 | PATRICK YOUNG | Naviga | Billing Issues | Please change rate on MP to $3,604, rate was approved by WS | Rate is incorrect on the Feb. invoice and needs to be corrected for prompt payment. | Flexicon Corp Opp# 8170 | Opp 8170 | | WENDY SAWTELL | | JENNIFER BRINK | Resolved | Billing | Updated! | Emailed Patrick to see how he would like Feb handled | ||||||||
| 1554 | 03/23/22 | Reed Simonsis | Naviga | Need to move the date | Price change preventing move. | Need the 3/25 and 3/29 moved to 4/13 and 4/28 for webinar promotion schedule. Thanks, | ATS Industrial Automation | 8144 | 5,105,851,061.00 | | | JENNIFER BRINK | Resolved | Moving Date | Emailed Reed | |||||||||
| 1555 | 03/24/22 | PATRICK YOUNG | Naviga | SalesForce/Naviga sync | I opened and closed opp # 8306 for Paratherm PFW LIP and now it does not appear as an Opportunity in SF | Please make sure the Opp # 8306 appear in SF as a closed Opportunity | Paratherm | #8306 | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | I see the op in SF, sent patrick an email | ||||||||||
| 1556 | 03/24/22 | Brian Gronowski | Naviga | Missing a date/Need a date | nothing yet | 54728 is populating a 12/31/21 due date | Fox IV | 8732 | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | updated the date in the system | ||||||||||
| 1557 | 03/24/22 | PATRICK YOUNG | Naviga | Billing Issues | The order is closed I can't make any changes to the plan. | Please send all future invoices to for this account to Lisa Simon at Publitek Ltd. The agency has been added to the account. | Coperion K-Tron | Opp #7745 | | | JENNIFER BRINK | Resolved | Billing | agency has been added | ||||||||||
| 1558 | 03/24/22 | Brian Gronowski | Naviga | Need to move the date | nothing yet | I need to add an additional ad to April PFW, can you open the close date please. George has the ad in the layout, just need to enter campaign | Central States Industrial | 8731 | | | JENNIFER BRINK | Resolved | Not an error | issue is open until April 1, waiting to hear back from brian. | ||||||||||
| 1559 | 03/24/22 | Reed Simonsis | Naviga | Need to move the date | Price change preventing move. | Need the 3/23 moved to 3/31. Everything is already prepared just need the naviga change. Thanks, | Rockwell Maverick | 8461 | 53208 | | | JENNIFER BRINK | Resolved | Moving Date | Done | |||||||||
| 1560 | 03/24/22 | Courtney Nichols | Leadworks | Leadworks Issue | compared view with csm | Brian is unable to view scout leads or campaign and Converge (Beta) appears twice on his view. He has sales rep permission | ThermOmega | na | na | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | This doesn't appear to be a permission error. I logged in as a rep and was able to see converge for SquidInk. Thermo hasn't had activity since Sept 2021. | |||||||||
| 1561 | 03/24/22 | PATRICK YOUNG | Naviga | Custom Product Request | We need to create a product in Naviga under PFW Print. The product should say/be: June MIA Profile. The cost is 0 and has been approved by WS. The product will apply to roughly 16-20 companies for our June issue only. Last year we tracked the | Naviga part is done. Jenn is working on SMA part | Messer Americas | #8733 | | WENDY SAWTELL | | JENNIFER BRINK | Resolved | Custom Product | On our mapping in SMA | |||||||||
| 1562 | 03/28/22 | MaryAnn Coyle | Naviga | Need to move the date | Client wants to run Facebook on 4/8 and I can't move the date because of package discount. | Yaskawa | 6430 | 53092 | | | Zanzy Begoun | Resolved | Moving Date | |||||||||||
| 1563 | 03/28/22 | MaryAnn Coyle | Naviga | Need to move the date | Please move to 8/5, unable to move because of discount | Profol | 5773 | 52004 | | | Zanzy Begoun | Resolved | Moving Date | |||||||||||
| 1564 | 03/28/22 | Riley Phoenix | Leadworks | Leadworks Issue | There is no LW record for the 4/6 Wago video eblast | Wago | 6040 | 53188.1 | | | JENNIFER BRINK | Resolved | System Bug | I had to manually add and attach t naviga. | Tried to push it out, waiting on system. | |||||||||
| 1565 | 03/29/22 | Madysen Fast | Naviga | Base/Website Issue | My naviga will not load and will not filter by start date. I have it open on chrome so that it works better , but it will not filter by start date even after waiting an hour for it to load. | All | | | JENNIFER BRINK | Resolved | Not an error | Madysen updated her computer and the issue resolved. | Not able to replicate, reached out to madysen. | |||||||||||
| 1566 | 03/30/22 | Reed Simonsis | Naviga | Need to move the date | Reached out to the company twice while letting them know the deadline. No answer after 2 times reaching out. | Need moved to april. April is the last month we can do these so might be cancelled if i get 0 answer within time. | plan It | 7743 | 463524635346360 | | | JENNIFER BRINK | Resolved | Moving Date | ||||||||||
| 1567 | 03/30/22 | Reed Simonsis | Naviga | Missing a date/Need a date | Promotion for 3d tour that was just sent from materport. Need moved into april | please move into april | Nita Labeling Systems | 7610 | 44954 | | | JENNIFER BRINK | Resolved | Moving Date | ||||||||||
| 1568 | 03/30/22 | Reed Simonsis | Naviga | Missing a date/Need a date | In contact with the client and is in the process. Has not been finished. Moving billing to be safe. Facebook post is to promot the case study. | please move into april or may | Inductive Automation | 8204 | 517665184051768 | | | JENNIFER BRINK | Resolved | Moving Date | ||||||||||
| 1569 | 03/30/22 | Reed Simonsis | Naviga | Need to move the date | need moved for billing | (53146,53144,53143) - this package is a webinar brief that is currently being worked on with the client and havent recieve the full materials. Needs to be moved into april if possible or later. The Webinar Eblast needs to be changed to a white paper industry webinar eblast as it was not entered correctly. (53138) - supplied html just needs to be moved into april, the client didnt have materials ready. (53145) - This is a random eblast extension with no correlating eblast. Should we move this untill i figure out what its there for? (53158) - Currently being worked on but not finished, please move to date out of billing. | Bishop-Wisecarver Corp | 8447 | 53143 53144 53138 53158 53146 53145 | | | JENNIFER BRINK | Resolved | Moving Date | ||||||||||
| 1570 | 03/30/22 | Reed Simonsis | Naviga | Need to move the date | This is the ongoing video creation that has been moving for almost a year. Still no progress made from erik. | Please move into next month. Kurt may cancel. | AVEVA | 6271 | 373,654,989,737,366 | | | JENNIFER BRINK | Resolved | Moving Date | ||||||||||
| 1571 | 03/30/22 | Reed Simonsis | Naviga | Need to move the date | Thought this was up and running but it looks like it is missing material. | please move/ extend the pan natives. These will be uploaded for billing | Wago | 7986 | 49084 | | | JENNIFER BRINK | Resolved | Moving Date | ||||||||||
| 1572 | 03/30/22 | Reed Simonsis | Naviga | Need to move the date | Cannot change date due to past date | Need the webinar brief moved into april as it has not been created yet. Webinar launched yesterday. | ServiceNow | 8181 | 51492 | | | JENNIFER BRINK | Resolved | Moving Date | ||||||||||
| 1573 | 03/30/22 | Reed Simonsis | Naviga | Need to move the date | Cannot change date due to pricing | For billing, Please move date into april/may as client did not upload materials. | HP 3D Printing | 8459 | 53206 | | | JENNIFER BRINK | Resolved | Moving Date | Moved to May 2 | |||||||||
| 1574 | 03/30/22 | MaryAnn Coyle | Naviga | Need to move the date | 2023 Mini directory should be moved to July 2023--can't move it because of discount. Do you want me to re-add the 2023 LIP package and delete out existing? | Domino | 8470 | 54652 | | | JENNIFER BRINK | Resolved | System Configuration Error | Fixed the package to have the correct rate line. and fixed wendy's plan, | ||||||||||
| 1575 | 03/31/22 | Brian Gronowski | Naviga | Need to move the date | nothing yet | Can you open/remove/extend the due date for the LIP (Package Only). We offer to some new folks who start their program with us late and it only includes the digital portion | Freudenberg-NOK Sealing Technologies | 8080 | | | Zanzy Begoun | Resolved | Product Update/Close Date Change | Alicia said to confirm with Wendy since this is not currently a product offered in Naivga. Waiting on Wendy's response... | ||||||||||
| 1576 | 03/31/22 | Brian Gronowski | Naviga | Product Issue | nothing yet | Can we add a Product Details link for Global 250 and link to here https://hub.pmmimediagroup.com/global-250-food-and-beverage-manufacturers-sponsorship/?brand=7-e8e9b6cd85-d72vmh | Stellar | 812 | | | Zanzy Begoun | Resolved | Product Update/Close Date Change | All set. You'll need to re-add the product if you want to see the udpate | ||||||||||
| 1577 | 03/31/22 | Brian Gronowski | Leadworks | Leadworks Issue | Brian is seeing a double line for Converge in his right rail for his customers (Aptean, Industrial Magnetics, Urschel). I am not seeing that so I think it may be a permissions thing. -- Kelly | Duplicate... Ticket open. | https://cloud.pmmimediagroup.com/advertiser/view/id/2812 | https://cloud.pmmimediagroup.com/advertiser/view/id/2812 | | | JENNIFER BRINK | Resolved | System Configuration Error | This has been fixed! | https://pmmimediagroup.atlassian.net/browse/LW-872 | |||||||||
| 1578 | 03/31/22 | Brian Gronowski | Leadworks | Leadworks Issue | nothing yet | Why do we have Converge Beta listed 2x in LW? | ThermOmegaTech | | | JENNIFER BRINK | Resolved | System Configuration Error | This has been fixed! | https://pmmimediagroup.atlassian.net/browse/LW-872 | ||||||||||
| 1579 | 03/31/22 | MaryAnn Coyle | Leadworks | Other | What is the correct way to remove a user from Leadworks or detach from a company? I am unable to remove Justin Kirkpatrick's Econocorp's relationship in Salesforce but he is marked for deletion and we unchecked the Active box in Leadworks user. Anything else we need to do? | Econocorp | | | JENNIFER BRINK | Resolved | Not an error | He should cycle out in the overnight sync. | ||||||||||||
| 1580 | 03/31/22 | MaryAnn Coyle | BASE/Websites | Base/Website Issue | https://www.automationworld.com/leaders has some errors in categories and I narrowed it down to GE Digital. I removed youtube and uploaded new broken image but still not fixed | Zanzy & MAC narrowed the issue down. Images from a couple companies (GE digital, IntervalZero) are broken in Base and we're unsure why. As long as the primary image is working, the site works. So we fixed it for the time being, but Jenn can you please put a ticket in with Base to see if they can figure out why the images broke and restore them? | GE Digital | | | JENNIFER BRINK | Resolved | System Bug | https://trello.com/c/wTamONoO/286-leaders-in-automation-broken-images | |||||||||||
| 1581 | 04/01/22 | Reed Simonsis | Naviga | Need to move the date | Cannot change date due to pricing | Please change 4/6 to 4/28. Thanks, | Wago | 6040 | 54830 | | | Zanzy Begoun | Resolved | Moving Date | ||||||||||
| 1582 | 04/04/22 | Reed Simonsis | Naviga | Need to move the date | Cannot change date due to pricing | Please move to April 26th. Thanks, | Cognex | 8668 | 54483 | | | JENNIFER BRINK | Resolved | Moving Date | Moved | |||||||||
| 1583 | 04/04/22 | Courtney Nichols | Naviga | Need to move the date | can't move it myself | please move to ~ 5/15 | Inductive | 8204 | 51758 | | | JENNIFER BRINK | Resolved | Moving Date | Moved | |||||||||
| 1584 | 04/05/22 | ELIZABETH TIERNEY | Naviga | Custom Product Request | na | Need to add item for show daily outside back cover. The price should be $12,257, which is 3% more than the client paid last year. | MG america | 8737 | | ALICIA PETTIGREW | | Zanzy Begoun | Resolved | Custom Product | Added new rateline & position | |||||||||
| 1585 | 04/05/22 | Courtney Nichols | Naviga | Need to move the date | na | please move supplied html to 5/26. Thanks. | Inductive | 8204 | 51719 | | | JENNIFER BRINK | Resolved | Moving Date | Done! | |||||||||
| 1586 | 04/05/22 | Courtney Nichols | Naviga | Billing Issues | form | Hi Jenn, I noticed a billing issue this morning for Shick Esteve - they did not make their March native campaign, but we did bill for it, and they have opted not to reschedule it for later in the year. Can we put a credit through? Line 45437 Order 7655 | Shick Esteve | 7655 | 45437 | | | JENNIFER BRINK | Resolved | Billing | We are able to open and remove the invoice all together. Waiting on Janet to release the line item. Deleted! | |||||||||
| 1587 | 04/06/22 | MaryAnn Coyle | BASE/Websites | Base/Website Issue | Trying very hard to get the contacts to appear in the following order on Soft Robotics profile page: https://www.packworld.com/home/company/13318772/soft-robotics. Top: Jeff Beck (https://manage.pmmimediagroup.com/content/edit/contact/21952973), Middle: Mark Chiapetta (https://manage.pmmimediagroup.com/content/edit/contact/21952856)and last: Mike Welborn (https://manage.pmmimediagroup.com/content/edit/contact/22159296) | Soft Robotics | | | JENNIFER BRINK | Resolved | System Bug | The contacts will now be ordered by Published Date! | https://trello.com/c/VL5qCT1I/295-is-there-a-way-to-re-order-contacts-on-a-leaders-page | |||||||||||
| 1588 | 04/06/22 | Brian Gronowski | Naviga | Billing Issues | nothing yet | When I updated a production contact the system automatically changed the billing contact too. I only need to update production contact | Eriez | | | JENNIFER BRINK | Resolved | System Bug | Put the billing contact back to Matt. For some reason Naviga didn't have Matt on the list for billing contact. I put him there and made him the default in Naviga. | |||||||||||
| 1589 | 04/06/22 | Reed Simonsis | Naviga | Need to move the date | Cannot change date due to pricing | Please change date to 4/15 or later. | Cognex | 8668 | 54533.1 | | | JENNIFER BRINK | Resolved | Moving Date | ||||||||||
| 1590 | 04/06/22 | Reed Simonsis | Naviga | Missing a date/Need a date | Cannot change date due to pricing | Need 4/1 moved to 4/15 | WAgo | 7983 | 49068.1 | | | JENNIFER BRINK | Resolved | Moving Date | ||||||||||
| 1591 | 04/07/22 | Brian Gronowski | Naviga | Product Issue | nothing yet | Unable to add show daily to plan, get error message | ATS Engineering | 8792 | | | JENNIFER BRINK | Resolved | System Configuration Error | Mandatory positions was selected. I adjusted it to Positions "Yes". Not all line require positions. | Need size... i don't see an issue with the order set up, so asked for more details about the error. Waiting on Brian. | |||||||||
| 1592 | 04/08/22 | ELIZABETH TIERNEY | Naviga | Rate Line Addition/Adjustment | trying to add a 1/2 horizontal showcase ad to a plan and getting a "must select a position" error | morrison | 7617 | | | JENNIFER BRINK | Resolved | System Bug | successfully added the ad to the order. Waiting for liz to confirm it is correct. | |||||||||||
| 1593 | 04/08/22 | Reed Simonsis | Naviga | Other | Reed tried to force sync the two | I'm trying to enter an order for RIA and agency and contact is not pulling through. There is an opportunity in SF | Robotic Industries Assn. and their agency: Mosaic Media | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Company is not synced with Naviga as needed. | |||||||||||
| 1594 | 04/11/22 | Mikayala Delson | Leadworks | Leadworks Issue | I would like to find the correct Leadworks Username for Jim Gildea. There are currently 3 usernames in LW and I don't know which one is correct. Is there a way to delete the additional usernames? | Sika Corporation | | | JENNIFER BRINK | Resolved | Question | This is the right one: https://cloud.pmmimediagroup.com/user/update?id=5017 | ||||||||||||
| 1595 | 04/11/22 | Mikayala Delson | BASE/Websites | Template Issue | Hi Jenn, I'm trying to enter a phone number field for Universal's registration page. On my end, it shows only one phone number slot but Bea is seeing two phone number slots. I tried deleting one slot in Wufoo, but then both phone numbers slots were gone on the reg page. | WuFoo: https://pmmimediagroup.wufoo.com/build/beyond-the-cobot-postdeployment-tools-to-acceler/ | Universal Robots | | | JENNIFER BRINK | Resolved | User Error - CST | Removed extra state field and need fixed it so the Phone number field should only show once. | |||||||||||
| 1596 | 04/12/22 | Mikayala Delson | Leadworks | Other | Client's Scout Beacon 'fell off' on their end and will re-add it. Brian is asking if they can have the old data which is a conflict. The email addresses all live in their Scout campaign (https://cloud.pmmimediagroup.com/campaign/view?id=30623) BUT the suppression because of privacy laws is not evident so not sure how to go about getting data to rep. | Central States | | | JENNIFER BRINK | Resolved | Question | The converge/scout data will only display data from the last 6 months… so we wouldn’t be able to pull old data into their view. HOWEVER, they have access to the campaign as an advertiser and the data that is there does have suppression applied. LW will never show Canada email addresses or add anyone from Mexico or the EU without explicit consent. | ||||||||||||
| 1597 | 04/12/22 | Kurt Belisle | Naviga | Custom Product Request | Per Alicia's memo on 4/5 under PMG products | Opto22 has the inside back cover for all of their print ads but when they purchase the IIoT supplement their ad still goes on the inside back cover of the print magazine and the outside back cover of the ebook. I've been noting this in the notes area of Naviga. I'm not sure if this is still okay or if there needs to be a new product added to naviga. | Opto22 | Monthly | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | There is a Rate line called "IIoT - Outside Back Cover Digital" This would give Opto22 the digital cover. | ||||||||||
| 1598 | 04/12/22 | FLAVEL SHURTLEFF | Send My Ad | Help with a view | Received an email from a client saying they had already submitted April AW ad materials, I went into SMA and all my April AW ads had been duped into new files and clients notified, even though material had already been submitted. | These ads have run correctly, it's just that clients are being asked to submit ads they've already submitted. | Duplicate Handbook Entries for April and Clients are beiing alerted | | | JENNIFER BRINK | Resolved | User Error - CST | George had manually entered the ads... not an error just need to delete the dups. | Sent email to Simone to see if the view can remove cancelled items | ||||||||||
| 1599 | 04/12/22 | Christine Smallwood | SalesForce | Help with a view | n/a | Please let me know if a "cancelled" Naviga opportunity can be removed from my sales "opportunities" view: https://pmmidotorg.lightning.force.com/lightning/o/Opportunity/list?filterName=00B1I000008OuplUAC | Syntegon 7909 + Veritiv 7747 | 7909 and 7747 | https://pmmidotorg.lightning.force.com/lightning/o/Opportunity/list?filterName=00B1I000008OuplUAC | | | JENNIFER BRINK | Resolved | Not an error | ||||||||||
| 1600 | 04/12/22 | Mikayala Delson | SalesForce | Other | Just a question, but is it possible if we were to add the csistore.com URL to CSI's advertiser settings to allow for data to flow for both websites? Or would Brian have to create a separate company in Leadworks/Salesforce for this? | Central States Industrial | | | JENNIFER BRINK | Resolved | Question | |||||||||||||
| 1601 | 04/12/22 | FLAVEL SHURTLEFF | Naviga | Other | Sharon Enochs requested a 2/3 Vertical print size for AW Handbooks in Naviga. We have the size in SMA. | ASCO LLP | tbd | tbd | | | Zanzy Begoun | Resolved | Product Update/Close Date Change | |||||||||||
| 1602 | 04/13/22 | Brian Gronowski | Naviga | Rate Line Addition/Adjustment | Tried to change dates and impression level | I need to change flighting month to May 1 - may 31 and adjust the impressions level to 25,000. Client is ready to approve | PPG | 8671 | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | This looks complete, waiting for Brian to confirm. | ||||||||||
| 1603 | 04/13/22 | Christine Smallwood | SalesForce | Help with a view | refresh Opportunities View | This is a 2023 Leaders approval; and it is approved; however remains in my Opportunities view. Any chance it can be moved off of that view? | Meler - Naviga 8537 | Naviga 8537 | https://pmmidotorg.lightning.force.com/lightning/r/Opportunity/0068W00000T11OnQAJ/view | | | JENNIFER BRINK | Resolved | Question | This will fall off after the order is moved to confirmed in Naviga. | |||||||||
| 1604 | 04/13/22 | Stephanie Haag | Naviga | Other | Need to add Robotics to the list of Categories for Lidres. | Naviga still had 2021 categories. 2022 form created and added | Lidres | | | Zanzy Begoun | Resolved | System Configuration Error | ||||||||||||
| 1605 | 04/14/22 | Brian Gronowski | Naviga | Billing Contact not pulling through | n | Can you force an update. Not updating billing informatoin | Freudenberg-NOK Sealing Technologies | 8080 | | | JENNIFER BRINK | Resolved | Question | I seeing Lena there! | ||||||||||
| 1606 | 04/14/22 | WENDY SAWTELL | Naviga | Other | I'd like to confirm that the revenue from the free CP+M newsletters (Focus and exclusive) are being included in our numbers, because I'm seeing the value as zero. I think there's something happening on the backend, and want to confirm. I'd also love to see a report of the "free" stuff with the PMG value if possible. Thanks. | NA | | | JENNIFER BRINK | Resolved | Feature Request | Sent Wendy the numbers and explained where they live. | ||||||||||||
| 1607 | 04/15/22 | MaryAnn Coyle | BASE/Websites | Other | Wondering if I would be able to allowed access to google analytics for our sites? It is helpful when filling out RFPs and zigma does not always provide all metrics requested. | N/A | | | Joan Jacinto | Resolved | Question | |||||||||||||
| 1608 | 04/18/22 | Sharon Enochs | Naviga | Product Issue | N/A | Hi, when loading an order for Syndicated Content I want to charge $6500 and deliver the higher end package, this error message appears after I try to save the rate change. Also, no elements appear to choose dates. Here's the error message when trying to save rate change: This Product requires the selection of a Ratecard. | ServiceNow | 8828 | | | Zanzy Begoun | Resolved | User Error - Sales Rep | Wasn't using the package. | ||||||||||
| 1609 | 04/18/22 | MaryAnn Coyle | Naviga | Product Issue | When trying to add a pfw site native ad to a plan, naviga says June has no inventory available, but when I go to the inventory view for that product (attached screenshot), every month is shown as available. | Native Ads | | | Zanzy Begoun | Resolved | Product Update/Close Date Change | Somehow the position disappeared, but I added it back to the rateline and now it works fine | ||||||||||||
| 1610 | 04/18/22 | Reed Simonsis | Naviga | Billing Issues | Eblast was a make good. The line item was billed to the client for the current amount in naviga. | Please create a negative line item for the line ID mentioned per Janets request. See file for email confirmation. | unified flex packagin technologies | 8206 | 53075 | | | JENNIFER BRINK | Resolved | Billing | Created a negative line item, but want Jenn to confirm when she's back before I close this out | |||||||||
| 1611 | 04/19/22 | MaryAnn Coyle | Other | Other | I know we allow 3rd party ad tags for the .com banner ads but do we accept vast tags? | N/a | | | JENNIFER BRINK | Resolved | Won't Do | We can't use VAST Tags in GAM. we don't support video | ||||||||||||
| 1612 | 04/19/22 | Bea Greany | Naviga | Need to move the date | looking at upcoming PW mailings in Naviga Production by Sales Rep I noticed too many PW mailings on several dates. I confirmed overbooking of PW eblasts using https://pmg.navigahub.com/ew/pmg/ad/enewsletter_positions.aspx?a_module=AD | I've found several overbooked dates for PW. Too many eblasts are confirmed. Naviga should only allow 2 eblasts & 1 NL per weekday (or 4 eblasts). May 11, May 12, May 17, May 18, May 19 - all have too many eblasts | multiple | multiple | multiple | | | JENNIFER BRINK | Resolved | Question | These were sent to the CSMs to move in Feb... System isn't broken, YAY! | |||||||||
| 1613 | 04/19/22 | Mikayala Delson | Naviga | Billing Issues | Hey Jenn, could you please take a look at the notes under these two orders? What is supposed to happen in terms of billing with these two? | It states: Do not invoice, $1000 rate will be an internal transfer to PMG from PMMI for Cold Pressure Council sponsorship | Universal Pure and Avure Technologies, Inc. | 8800 and 8819 | | | JENNIFER BRINK | Resolved | Question | Explained the process. | ||||||||||
| 1614 | 04/19/22 | Kurt Belisle | Naviga | Other | The client wants a 1/2 page ad combo with their profile in the Platinum EXPO PACK showcase package. How do I do that in Naviga? | BellaRx | 8842 | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Updated the size and sent kurt instructions. | |||||||||||
| 1615 | 04/19/22 | Hannah Cater | BASE/Websites | Base/Website Issue | After scheduling articles to April 30 (Template testing) I could not create a campaign in Base | HCP: Logistic for the Life Sciences New Details scheduling | | | JENNIFER BRINK | Resolved | UI Clarity | this is part of an integration project. Bea is already handling. | ||||||||||||
| 1616 | 04/20/22 | Kurt Belisle | Naviga | Other | I'm trying to find the newsletter product that is free to CPA members | I'd also like to understand how to tell in SF if a company is a CPA member. | ProPack | 8711 | | | JENNIFER BRINK | Resolved | Question | Sent Kurt an email. | ||||||||||
| 1617 | 04/20/22 | Courtney Nichols | Leadworks | Leadworks Issue | NA | Hi Jenn, can you add the custom question fields to leadworks for this form? Thank you! https://www.automationworld.com/home/webinar/22119093/beyond-the-cobot-postdeployment-tools-to-accelerate-automation | Universal Robots | | | JENNIFER BRINK | Resolved | Question | Added 2 custom question columns. | |||||||||||
| 1618 | 04/21/22 | Mikayala Delson | Naviga | Billing Issues | Hi Jenn, I tried to change this PW LinkedIn to a Mundo LinkedIn post. Upon creating the Mundo LI, the price did not match the original PW LI. I confirmed with Leo and we would like the Mundo price to match the original PW price. | Heat and Control | 8018 | 49737 and 55458 | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | removed pw line and updated MP pricing. | ||||||||||
| 1619 | 04/22/22 | Mikayala Delson | Naviga | Other | The line item in this order got canceled so I deleted it. How can I remove the entire order? | PPG | 8671 | | | JENNIFER BRINK | Resolved | Question | the cancel this campaign is in the same drop down menu as the status change. I cancelled the order for you | |||||||||||
| 1620 | 04/22/22 | Courtney Nichols | Leadworks | Leadworks Issue | NA | Hi Jenn, can you please add two custom questions columns to this webinar lead report: https://cloud.pmmimediagroup.com/campaign/view?id=37306 // Thank you! | UR | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Added custom fields | |||||||||||
| 1621 | 04/22/22 | Mikayala Delson | Leadworks | Template Issue | I am trying to force enter in metrics for these two PAN campaigns but whenever I try to save them, they do not save in Leadworks: | https://cloud.pmmimediagroup.com/audienceNetwork/addData?cid=38567 and https://cloud.pmmimediagroup.com/audienceNetwork/addData?cid=38568 | American Cutting Edge | 8739 | 54759 and 54760 | | | JENNIFER BRINK | Resolved | User Error - CST | Just needed to add the numbers without commas and the stats stayed! | Sent Mikayla an email asking for some more detials. | ||||||||
| 1622 | 04/25/22 | Mikayala Delson | Naviga | Template Issue | I'd like to switch this PACK EXPO showcase form to the 2022 Production Form but I am receiving an error. | Enercon Industries | 7498 | 43929 | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Form changed - Discount was preventing change. | ||||||||||
| 1623 | 04/25/22 | MaryAnn Coyle | Omeda | Omeda Issue | Daniel wants to target Europe for some banner ads. Is this Omeda query still valid for a PAN retargeting campaign: Retargeting_Europe - No VCT | NA | | | JENNIFER BRINK | Resolved | Question | yes... still valid. | ||||||||||||
| 1624 | 04/26/22 | Reed Simonsis | Naviga | Missing a date/Need a date | Price change preventing move. | Please move 5/17 to 5/16 since it is overbooked. | fabco-air | 8161 | 51229 | | | JENNIFER BRINK | Resolved | Moving Date | Done | |||||||||
| 1625 | 04/27/22 | Reed Simonsis | Naviga | Need to move the date | Cannot change date due to pricing | Please move to May 30th tuesday. Allowing more production time for the tactical brief. | wago | 7986 | 49073 | | | JENNIFER BRINK | Resolved | Moving Date | Done | |||||||||
| 1626 | 04/27/22 | PATRICK YOUNG | Other | Custom Product Request | Create a Product for Companies in the PEI Processing Zone | Can we create a product/package that includes a Showcase Page in the PZ PFW PEI issue and PFW Spotlight on PEI. Something similar to the Silver Package that was created for Expo Pack For a one page profile and eblast we would recommend a pricing of $3,625 before member discount | ProXES, Inc | TBD | TBD | | | ALICIA PETTIGREW | Resolved | Custom Product | No longer creating packages. | |||||||||
| 1627 | 04/27/22 | Reed Simonsis | Naviga | Need to move the date | Banner ads have not started | Please adjust monthly pricing and impressions. Impression total is 60,000. Please distribute cost and impressions starting in May to the end of the year. Thanks, | schneider electric | 8049 | 50138 | | | JENNIFER BRINK | Resolved | Moving Date | Done - There are still 2 oversold lines on this one, you will need to move the NL issues to another date. | |||||||||
| 1628 | 04/27/22 | Reed Simonsis | Naviga | Need to move the date | Cannot change date due to pricing | please change 2/11 to june 30th | schneider electric | 8049 | 50139 | | | JENNIFER BRINK | Resolved | Moving Date | Done | |||||||||
| 1629 | 04/28/22 | Reed Simonsis | Naviga | Need to move the date | Cannot change date due to pricing | Please move to may 10th as the date was missed due to production time. | NSK | 7968 | 48792 | | | JENNIFER BRINK | Resolved | Moving Date | done | |||||||||
| 1630 |
| 04/28/22 | Courtney Nichols | Naviga | Need to move the date | - | please move aveva FB date to 5/6 and sk FB date to 5/13 | sk and aveva | 7881 and 6271 | 51361 and 49897 | | | JENNIFER BRINK | Resolved | Moving Date | Done | ||||||||
| 1631 | 04/28/22 | Reed Simonsis | Naviga | Rate Line Addition/Adjustment | Changed joyces voice to hand picked's. | Please match the pricing of the 2 Joyces voice to the hand picked's and delete the joyces voices. Thank you! | schneider electric | 8049 | 5,013,650,137.00 | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Done | |||||||||
| 1632 | 04/28/22 | Jake Brock | Naviga | Missing a date/Need a date | Tried grabbing date, error message it was closed. | I am hoping you can help me out with a proposal. I am trying to grab the 5/25 HCP webinar date for a client but it has already closed since its less than four weeks out. I have already communicated with the client the immediate turnaround and they are ready to get materials over right away and have already received the specs to work on. Wendy gave me approval as long as production is good with it. Would you be able to help with the Naviga order to put the 5/25 date in for me? Right now I just have a place holder but I have the correct eblast dates. They are looking to approve order ASAP and start working on materials. Thanks! | AutoStore AS | 8888 | 55648 | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | done | |||||||||
| 1633 | 04/29/22 | Reed Simonsis | Naviga | Need to move the date | cannot change date | Please move the webinar brief into may as it has not been started. Thanks, | HP 3D Printing | 8459 | 53385 | | | JENNIFER BRINK | Resolved | Moving Date | Done | |||||||||
| 1634 | 04/29/22 | Reed Simonsis | Naviga | Need to move the date | Cannot change date due to pricing | Please move eblast to a future date to remove out of april billing. Also, this eblast does not show up in leadworks. Is there some way to force it into leadworks?Thanks, | wago | 6040 | 54830 | | | JENNIFER BRINK | Resolved | Moving Date | Done | |||||||||
| 1635 | 04/29/22 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | Hi Jenn, can you please zero out these three line items? | House Ads - No approval needed | PMMI | 8891 | 556,535,565,455,655 | | | JENNIFER BRINK | Resolved | Billing | Done | |||||||||
| 1636 | 05/02/22 | WENDY SAWTELL | Naviga | Other | want to confirm we didn't overbook CM+P newsletters...numbers don't look right. 8 advertisers. See attached | NA | | | JENNIFER BRINK | Resolved | Question | We allow 8 advertisers in the CM+P Focus. | ||||||||||||
| 1637 | 05/02/22 | MaryAnn Coyle | Naviga | Need to move the date | I know you worked so hard on separating the FB/LI combos into separate line items but now we are unable to move dates because there is no Description filled in. I am just showing the Brenton ones as an example. Woudl you be able to add the descriptions so you won't have to be bogged down by moving dates for csms? | Brenton et al | 7443 | 5,517,855,179.00 | | | JENNIFER BRINK | Resolved | Moving Date | Updated the Dates. Rate line is hidden for package use, admin will need to update | ||||||||||
| 1638 | 05/02/22 | Kelly Greeby | Leadworks | Leadworks Issue | Uploading materials to send | When uploading materials to a customers send for this script creation I noticed that the move ad function isn't working properly. Can you please submit a high priority ticket. | N/A | N/A | | | JENNIFER BRINK | Resolved | System Bug | https://pmmimediagroup.atlassian.net/browse/LW-890 | ||||||||||
| 1639 | 05/03/22 | Kurt Belisle | Naviga | Other | Roxy sold the Mundo portion for $3,900 and the AW portion was sold by me. I want to make sure the commission is paid accordingly. | AVEVA | 7725 | Commission Split | | | JENNIFER BRINK | Resolved | Question | This is set up as it should be. I see Kurt on the AW lines. | ||||||||||
| 1640 | 05/03/22 | Kurt Belisle | Naviga | Billing Contact not pulling through | I removed the agency from the account but can't get naviga to just bill directly to Husky | Please help as soon as possible. They need to approve the order soon to keep dates. | husky injection | 8714 | Change billing to Husky and not the agency | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | The agency didn't fully remove. Peter at Husky is now the Billing Contact. | |||||||||
| 1641 | 05/03/22 | Reed Simonsis | Naviga | Rate Line Addition/Adjustment | Went to add an order to the house campaign as i do with all of the orders. Nothing was pulling through in the rate lines. | I have attached the view i see when trying to go through an select a rate card. | CPA Billing Use Only house campagin | 7733 | N/A | | | JENNIFER BRINK | Resolved | System Configuration Error | Naviga changed the way clients are attached to rate cards and I missed this one! Sorry! It should work now. | |||||||||
| 1642 | 05/03/22 | Courtney Nichols | Naviga | Rate Line Addition/Adjustment | - | can you please adjust the 8/11 eblast cost to $4000 and the 8/11 extension to $500. AVEVA gets discounted AW priicing per Kurt - thanks! | AVEVA | 8648 | 5,568,555,687.00 | | | JENNIFER BRINK | Resolved | Billing | Done | |||||||||
| 1643 | 05/03/22 | FLAVEL SHURTLEFF | Naviga | Reporting Issue | Print a NAVIGA Tableau report for McKenna and the team, but the report isn't coming through completed. | Only the Product ID of PANBANADS shows up on my output report. Missing print, etc. | TABLEU Reporting Pull | | | JENNIFER BRINK | Resolved | User Error - CST | Done | Will meet with George to help export | ||||||||||
| 1644 | 05/04/22 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | I am trying to add Crystal Packaging (8898) to Leo's CP Billing campaign (8247) but there is no Rateline showing up so I cannon add that line item. | Crystal Packaging, Inc. | 8247 | | | JENNIFER BRINK | Resolved | System Configuration Error | Naviga changed the way clients are attached to rate cards and I missed this one! Sorry! It should work now. | |||||||||||
| 1645 | 05/04/22 | PATRICK YOUNG | Naviga | Other | Why is CPC details appearing on the PFW Eblast Inventory list. This is very confusing and not needed. | TBD | NA | | | JENNIFER BRINK | Resolved | UI Clarity | Worked with Brian to resolve the issue and remove the confusion | |||||||||||
| 1646 | 05/06/22 | Bea Greany | Naviga | Need to move the date | This is a scheduling error. Ali Cruz asked that we move the send dates for Destacado en EXPO PACK NLs from Tuesday to Thursday., except for Tue 5/31 because there's also a NL that week on Thursday. | Additional advertisers also hold these NL dates in orders. Orders named above are status R1, R2, R3, CO, IS | multiple | MAY 17: 7681 Valco Melton; 8466 Sidel, 8875 Ampco, 8897 TC Packaging. AND MORE. | MAY 17: 47392 Valco; 53230 Sidel; 55537 Ampco, 55680 TC Packaging. AND MORE. | | | JENNIFER BRINK | Resolved | Custom Product | Done | |||||||||
| 1647 | 05/06/22 | Reed Simonsis | Naviga | Missing a date/Need a date | Continued edits to tech minute. Price change. | please move to 5/20 | NSK | 7968 | 48,792.00 | | | JENNIFER BRINK | Resolved | Moving Date | ||||||||||
| 1648 | 05/10/22 | Mikayala Delson | Send My Ad | Template Issue | Hey Jenn. GEA should have automatically “integrated” into Send My Ad for the June issue of ProFood World but George says it is not appearing | GEA | 8303 | | | JENNIFER BRINK | Resolved | System Bug | Working with Erick to find the root cause. | |||||||||||
| 1649 | 05/10/22 | PATRICK YOUNG | Naviga | Rate Line Addition/Adjustment | Please change rate in MP to $3,915. This rate will match their full page rate in February. | Fristam Pumps USA | Opp# 8944 | | | WENDY SAWTELL | Resolved | Billing | Done | |||||||||||
| 1650 | 05/10/22 | FLAVEL SHURTLEFF | Send My Ad | Product Issue | Compared NAVIGA's PFW June 2022 print ads to SMA. SMA is missing 20 clients. | I recently submitted a similar request on the Healthcare Packaging May/June NAVIGA/SMA system. | ProFood World June 2022 print ads are missing on SMA versus NAVIGA | | | JENNIFER BRINK | Resolved | System Bug | ||||||||||||
| 1651 | 05/10/22 | FLAVEL SHURTLEFF | Send My Ad | Product Issue | I was double-checking SMA ads to NAVIGA ads for May/June 2022 HCP print. | Compared May/June HCP print NAVIGA ad report to SMA ads for, 5 ads did not transfer over to SMA from NAVIGA | Missing SMA entries for May/June 2022 HCP Print | | | JENNIFER BRINK | Resolved | System Bug | looking into this. | |||||||||||
| 1652 | 05/11/22 | Bea Greany | Naviga | Other | HCP video eblast make good. Need 5/13 HCP video eblast $ zeroed out. | 5/13 HCP Video eblast is a make-good from the 5/3 eblast and needs to be zeroed out. Due to an Omeda error in the sending query, the 5/3 eblast only deployed to a small portion of the audience list. The 5/13 eblast will be deployed to the rest of the HCP 3rd party list. | Antares Vision, Advertiser ID 100323 | 8661 | 55,874.00 | | | JENNIFER BRINK | Resolved | Make Good | Done | |||||||||
| 1653 | 05/12/22 | PATRICK YOUNG | Naviga | Rate Line Addition/Adjustment | Please change to FB campaign to $500 | In 2020 and 2021 the FB campaign was part of merchandising and was done at no charge. The $500 fee will cover our costs per AP. | ESI Group USA | Opp # 8954 | | | WENDY SAWTELL | Resolved | Billing | |||||||||||
| 1654 | 05/12/22 | Kurt Belisle | Naviga | SalesForce/Naviga sync | I'm getting the "this custoerm is not set up as an advertiser" notification but I see in their profile, they are set up. | I need June 1st AW eblast for this client. | 100199 | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | ||||||||||||
| 1655 | 05/12/22 | FLAVEL SHURTLEFF | Send My Ad | Product Issue | Similar to my issues ProFood and Healthcare, missing ads when comparing two reports from SMA and Naviga | 13 out of 24 ads missing from SMA that are in NAVIGA for Summer OEM | OEM Summer 2022 NAVIGA ads vs. SMA | | | JENNIFER BRINK | Resolved | System Bug | There was an issue on the Naviga side. Erick has pushed the ads and is addressing the problem. | |||||||||||
| 1656 | 05/13/22 | Bea Greany | Naviga | Other | added a MAKE GOOD May 15 PFW Webianar eblast to the campaign | Please zero out the cost of the May 15 PFW webinar eblast, line ID 55954. This is a make-good for a date error in the May 13 webinar eblast. | Aptean 101335 | 8659 | 55,954.00 | | | JENNIFER BRINK | Resolved | Make Good | Done | |||||||||
| 1657 | 05/13/22 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | Hi Jenn, can you please zero out these two line items? | PMMI | 8956 and 8957 | 55951 and 55952 | | | JENNIFER BRINK | Resolved | Billing | Done | ||||||||||
| 1658 | 05/16/22 | Bea Greany | Naviga | Need to move the date | I just noticed the CM+P Services Focus NL set for Nov 2 is supposed to be Nov 22. | I had the CP Focus on the calendar for Nov 22 but in one of my docs created for the reassignment to the 2 NL versions, I entered the date as Nov 2 (my mistake). | multiple | multiple | multiple | | | JENNIFER BRINK | Resolved | Moving Date | Done | |||||||||
| 1659 | 05/16/22 | Bea Greany | Naviga | Other | is the overbooking happening because the PMG placeholder campaign status is Q1? There may be other overbooked dates. | observing overbooked PW PACK EXPO eblast dates: Sep 15: 1 Packaging Focus NL plus 4 confirmed PACK EXPO eblasts; Sep 20: 1 PW Shelf Impact NL plus 4 confirmed PACK EXPO eblasts. Refer to screenshot. | multiple | multiple | multiple | | | JENNIFER BRINK | Resolved | System Configuration Error | We went through and fixed the overbooked dates. CSMs will alert clients/Reps. | |||||||||
| 1660 | 05/16/22 | Bea Greany | Naviga | Other | observing overbooked PW PACK EXPO eblast date Sep 13, 2022. Currently 1 MAI NL plus 3 PW PACK EXPO eblasts – refer to screenshot. | multiple | multiple | multiple | | | JENNIFER BRINK | Resolved | System Configuration Error | The order reserving inventory for this product is in the q1 status. To pull the PMG hold items from inventory the order needs to be moved to R1 | ||||||||||
| 1661 | 05/17/22 | Reed Simonsis | Naviga | Need to move the date | Cannot change date due to pricing | This Eblast did not run and they were billed. Please move this eblast to 8/11 and 0 out to balance the order. Slack me if thats confusing or we need to confirm with janet!Thanks, | OPC Foundation | 8243 | 51,980.00 | | | JENNIFER BRINK | Resolved | Moving Date | Done | |||||||||
| 1662 | 05/17/22 | Mikayala Delson | BASE/Websites | Base/Website Issue | Hi Jenn, having issues accessing my Base password for the Mundo account: https://manage.mundopmmi.com/login | There is no forget password option, only says "Contact your site administrator if you need a new account created, or if you're having trouble remembering your login information. " are you able to reset? | Mundo | | | JENNIFER BRINK | Resolved | Question | Updated password and sent it for use. | |||||||||||
| 1663 | 05/17/22 | Courtney Nichols | Naviga | Need to move the date | - | Hi Jenn, this is a barter that was postponed and now needs to be fulfilled quickly due to a date change. Can you adjust or create a new line for the banners starting today?Thank you! | ARC Industry (barter) | 7612 | | | JENNIFER BRINK | Resolved | Moving Date | Done... this is the new line item 56076 | ||||||||||
| 1664 | 05/18/22 | Brian Gronowski | Naviga | Need to move the date | Can you move close date of OEM Summer | Need a new close date for OEM summer, have a last minute ad coming in. GS said ok and can take ad | Reid Supply | 8966 | | | JENNIFER BRINK | Resolved | Moving Date | Done | ||||||||||
| 1665 | 05/18/22 | Mikayala Delson | BASE/Websites | Template Issue | Hi Jenn, I added a phone number field in Wufoo but for some reason I cannot see it on the registration page. It only appears when I start typing in the name and info etc. --- https://www.packworld.com/home/webinar/22223435/the-right-way-to-lightweight-your-beverage-package | https://pmmimediagroup.wufoo.com/build/the-right-way-to-lightweight-your-beverage-package/ | Husky | | | JENNIFER BRINK | Resolved | User Error - CST | The form is set to only show the phone number when the country is USA. The form was functioning as it was set up to do. I removed the rule to restrict the phone number to only show when USA is selected. | |||||||||||
| 1666 | 05/19/22 | Bea Greany | Naviga | Need to move the date | we had an email discussion on April 6–7 about moving the PW SOPE newsletter from Monday, Oct 10 to Tuesday, Oct 11. We’ll send the same newsletter two days in a row. | Please move PW SOPE newsletter (and all the advertisers) from Monday, Oct 10 to Tuesday, Oct 11 | PE - Spotlight on PACK EXPO newsletter inventory dates | N/A | N/A | | | JENNIFER BRINK | Resolved | Moving Date | Done | |||||||||
| 1667 | 05/19/22 | Reed Simonsis | Naviga | Billing Issues | Facebook did not run. They were billed for the facebook ad and do not have content to fulfill in the future. | Please issue a negative line item as they were already billed and cancel this facebook ad. Thanks! | Carlton Bates | 7928 | 48189 | | | JENNIFER BRINK | Resolved | Billing | Done | |||||||||
| 1668 | 05/19/22 | Kurt Belisle | Naviga | Other | It won't let me approve the order. All documentation is approved and attached. | AVEVA | 8636 | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Order looks approved. | |||||||||||
| 1669 | 05/19/22 | ELIZABETH TIERNEY | SalesForce | Reporting Issue | I have a report in SF called LT_Digital_printing and the list isn't correct...there are digital printing companies that I've tagged in SF that aren't showing up on the list. Can someone look at the inquiry and see if there's a problem, please? Thanks! | none | | | AMBER MILLER | Resolved | System Configuration Error | |||||||||||||
| 1670 | 05/20/22 | Bea Greany | Naviga | Feature Request | not an error. Requesting a change to a status description. https://pmmi.box.com/s/nzua2zxc6nff5nthhdwgb8l4fjz9ry99 | Flat Fee Digital - Naviga materials status options. I want to change “Waiting on subject/preheader/editorial” to “Waiting on subject/preheader”. Naviga is used to manage advertiser materials, not editorial. CSM teams should not have to investigate editorial NL content status. If ADVERTISER materials for an editorial NL product are in and ready, the campaign status should change to RFP. | N/A | N/A | N/A | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | This is on my to do list and will be complete by 6/17 | |||||||||
| 1671 | 05/23/22 | Bea Greany | Leadworks | Leadworks Issue | LeadWorks ad clicks are non-responsive, generating a 504 Gateway timeout message. | I experienced mixed issues with the LeadWorks platform loading but mostly the platform opens and operates. I checked a sampling of sent mailings, test mailings, ad links in eBuilder campaigns – none of the ad links are directing to the target landing page. | all | all | N/A | | | Elizabeth Kachoris | Resolved | System Bug | ||||||||||
| 1672 | 05/23/22 | Mikayala Delson | Leadworks | Leadworks Issue | This advertiser has two names in LW. I would like to remove this username drobinson0 (Dave Robinson) and keep drobinson (David Robinson) as the only LW account. | Lubriplate Lubricants | | | JENNIFER BRINK | Resolved | System Bug | Done | ||||||||||||
| 1673 | 05/24/22 | Reed Simonsis | Naviga | Other | none | We have an order for Mitsubishi that I need to enter for 4 eblasts, 2 of which the dates fall into next year. Reed told me that 2023 dates won’t be available until July. This is a big project for Mitsubishi and we’re trying to secure dates now to coordinate with other sends they are doing (in addition to sending them a completed order). Please advise if there is anything we can do to accommodate | Various but near term Mitsubishi | 8994 | | | JENNIFER BRINK | Resolved | Question | The dates will be open on August 1. We are not opening dates prior to release. | waiting on guidance from Kelly/Alicia | |||||||||
| 1674 | 05/25/22 | Reed Simonsis | Naviga | Need to move the date | Price change preventing move. | Need this eblast changed from 5/31 to June 1st. Pretty please! Thank you. | Siemens | 8923 | 55750 | | | JENNIFER BRINK | Resolved | Moving Date | Done | |||||||||
| 1675 | 05/25/22 | Lara Krieger | Naviga | Other | This company should not be showing in this view for mini LIPs- status is Q1, pls look into this | PACKR | 50221.1 | 8064 | | | JENNIFER BRINK | Resolved | User Error - CST | Had the quote box checked. No issue | ||||||||||
| 1676 | 05/26/22 | Christine Smallwood | SalesForce | Other | when viewing the account record | The 2022 media spend total is appearing as zero, although this client has a 2022 media spend total spend showing in Naviga of $68,950 net. Here is the SF account link: https://pmmidotorg.lightning.force.com/lightning/r/Account/0011I00000aPfpcQAC/view | WIPOTEC-OCS / Naviga #102518 | Account Record | Current Year Media Spend | | | JENNIFER BRINK | Resolved | System Bug | Resovled. I see media spend. | Sent an email to Simone to look into why the numbers aren't showing. | ||||||||
| 1677 | 05/26/22 | ELIZABETH TIERNEY | Naviga | Product Issue | we don't have a naviga line item for 4 categories of Second Look...need for a proposal | N/A | | | Zanzy Begoun | Resolved | Product Update/Close Date Change | |||||||||||||
| 1678 | 05/26/22 | Reed Simonsis | Naviga | Missing a date/Need a date | Lead generation for Siemens dunhill | Need June 24 automation focus slot added. Thanks, | Siemens | 8543 | NA | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | done | |||||||||
| 1679 | 05/26/22 | Roxsy Mangiante | Naviga | SalesForce/Naviga sync | Order contact box is not showing the name when I'm trying to build the proposal | ARANOW | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | just needed to force sync for immediate use. | ||||||||||||
| 1680 | 05/26/22 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | Hi Jenn, can you please zero out these three new line items? | PMMI | 854,986,058,604.00 | 561,985,620,856,210 | | | JENNIFER BRINK | Resolved | Billing | |||||||||||
| 1681 | 05/27/22 | Roxsy Mangiante | Naviga | Product Issue | When I try to add the Conveying & Handling playbook | It says it is closed and doesn't allow me. | Layton Systems | 7858 | | | Zanzy Begoun | Resolved | Product Update/Close Date Change | I added it to the plan. | ||||||||||
| 1682 | 05/27/22 | Reed Simonsis | Naviga | Need to move the date | Both webinars have been reschedule. Cannot move due to pricing. | Please change 52617 and 52619 to dates: June 30th and July 7th. Please change 52620 and 52621 to dates: August 1st and August 8th. Working with zanzy. | Rockwell Automation for MAVERICK Technologies | 8355 | 52617,52619,52620,52621 | | | Zanzy Begoun | Resolved | Moving Date | ||||||||||
| 1683 | 05/27/22 | Roxsy Mangiante | Naviga | Missing a date/Need a date | When I try to add the Sustainability playbook product | It is asking for a date | Aranow | 9013 | | | Zanzy Begoun | Resolved | Product Update/Close Date Change | Date added for August | ||||||||||
| 1684 | 05/27/22 | Courtney Nichols | Naviga | Billing Contact not pulling through | Hi Jenn - sorry if I already submitted a form about this earlier this month, but we need Peter Fox's address (Somic America, Inc. 500 Lone Oak Rd # 200 St. Paul, MN 55121-1524) to pull through as the billing contact on this order, not Scott Drucker's. Can you help? According to Liz, everything is correct in SF. | Somic America | 7879 | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | The agency was attached which was blocking the billing contact/address from being updated. | |||||||||||
| 1685 | 05/31/22 | Bea Greany | Leadworks | Leadworks Issue | Stephanie is working with client who wants to repeat an ad from May 19, 2021 but the ad can't be selected. It's not an option in the 'Use Previous Ad' drop down. After looking at several other advertiser campaigns, I wonder if the reason is that the date of the previous ad is more than one year ago. If this is the reason, can this parameter be change to allow advertisers to choose prior ads that ran as far back as 2 years ago? | https://cloud.pmmimediagroup.com/_/campaigns/34785/ads-edit | Independent Can | 34785 | N/A | | | JENNIFER BRINK | Resolved | Feature Request | You can now pull ads up to 2 year old. | This is with devteam. | ||||||||
| 1686 | 05/31/22 | Courtney Nichols | Naviga | Need to move the date | - | Hi Jenn, can you please move this FB campaign to Jun 17th for May billing? Thank you! | Inductive | 8204 | 54852 | | | JENNIFER BRINK | Resolved | Moving Date | Moved - needed a new line number. | Working with Janet to see if a move is ok. | ||||||||
| 1687 | 06/01/22 | Reed Simonsis | Naviga | Billing Issues | Need both of these campaigns zeroed out. | Due to lead promise by Jim for this order. We are required to meet a lead count. These types of promotions were approved by the team. If these dont get the number of leads we need we will switch to phone leads if needed and approved. | Siemens industry software | 8543 | 5,627,956,280.00 | | | JENNIFER BRINK | Resolved | Make Good | Wendy only approved an additional eblast at this time. I have zeroed out the line item for the eblast. | |||||||||
| 1688 | 06/01/22 | MaryAnn Coyle | Naviga | Need to move the date | Please move the LinkedIN to 6/10 | Nercon | 7770 | 55157 | | | JENNIFER BRINK | Resolved | Moving Date | Moved | ||||||||||
| 1689 | 06/01/22 | MaryAnn Coyle | Other | Other | Can I have access to Mundo LinkedIN? | N/A | | | Joan Jacinto | Resolved | Question | Joan gave Mac access | ||||||||||||
| 1690 | 06/02/22 | Stephanie Haag | Leadworks | Leadworks Issue | The eblast and Facebook have not come over to Leadworks and I can't get the information/upload materials. | Veritiv | 9007 | | | JENNIFER BRINK | Resolved | System Configuration Error | These are now in LW | |||||||||||
| 1691 | 06/02/22 | Lara Krieger | Naviga | Other | Not synching to SMA | Rand-Whitney Container Corporation | 9025 | 56313.1 | | | JENNIFER BRINK | Resolved | Not an error | I see the ad in SMA | ||||||||||
| 1692 | 06/02/22 | Lara Krieger | Naviga | Other | The size for 1/2 horizontal are wrong, showing over 0.5 | All | 9025 | 56313.1 | | | JENNIFER BRINK | Resolved | System Configuration Error | Fixed. | ||||||||||
| 1693 | 06/03/22 | Kurt Belisle | Naviga | Feature Request | LIA only - It's not giving me a start date. Client wants to start ASAP. | I added the line... you just need to price it down. | Allied | 9037 | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | |||||||||||
| 1694 | 06/03/22 | ELIZABETH TIERNEY | Naviga | Help with a view | when I try to generate proposal under "generate proposal/confirmation", the option to do that doesn't show up. Attaching screenshot. | NA | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Hey Liz, I see this in confirmed. My suggestion would have been to make sure "ready to sign" was checked on the campaign setup screen. | ||||||||||||
| 1695 | 06/03/22 | Mikayala Delson | Naviga | Billing Issues | Hi Jenn can you please remove their Aug, Oct and Dec print ads from running until payment is made? (Janet's request). We need to put their plan on hold. The client said they are have cash flow problems and is not making an attempt to pay us we should probably put a hold on their account. They currently owe $15,144 with ads schedule in June, Aug, Oct and Dec. | Allied Technology LLC | 8006 | 494894949049491 | | | JENNIFER BRINK | Resolved | Billing | Deleted the future ads. | ||||||||||
| 1696 | 06/06/22 | Roxsy Mangiante | Naviga | Missing a date/Need a date | It is not showing price and date for Mundo Lideres package 2023 | 2023 packages now in Naviga | Valco Melton | 8986 | | | Zanzy Begoun | Resolved | Product Update/Close Date Change | |||||||||||
| 1697 | 06/06/22 | Courtney Nichols | Naviga | Rate Line Addition/Adjustment | - | Hi Jenn, can you please change the price to $2,688.20 - the order is closed so Kurt isn't able to do it himself. Thanks! | aveva | 8582 | 56374 | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | ||||||||||
| 1698 | 06/06/22 | Bea Greany | Leadworks | Leadworks Issue | LeadWorks clicks are non-responsive, generating a 504 Gateway timeout message. Dashboard is fine was fine; was fine - now it is not loading for me. | checked links in sent mailings, test mailings, and prospector trackiing URLs within a LeadWorks campaign. | all | all | N/A | | | JENNIFER BRINK | Resolved | System Bug | Yevgeny put in a short term fix and is working on a long term fix. | |||||||||
| 1699 |
| 06/07/22 | MaryAnn Coyle | Omeda | Omeda Issue | The count is 0 under PAN Buying Interest: Cartoning Multipacking Case Packing. Are we changing things? | n/a | | | JENNIFER BRINK | Resolved | User Error - CST | Looks like someone adjusted the q skittle instead of saving and creating a new query. | |||||||||||
| 1700 | 06/07/22 | Brian Gronowski | Naviga | Need to move the date | Tried to change PAN dates and calendar does not populate | Reid Supply | | | JENNIFER BRINK | Resolved | Moving Date | Brian was able to get this to work! | ||||||||||||
| 1701 | 06/09/22 | Reed Simonsis | Naviga | Leadworks Issue | Date was changed but did not communicate the change to leadworks. | Please sync this campaign in naviga so riley can reach out for materials.Thanks! | Motion | 8831 | 55299 | | | JENNIFER BRINK | Resolved | System Bug | You have to manually Adjust LW. This might have been during out dead spot? | |||||||||
| 1702 | 06/09/22 | Reed Simonsis | Naviga | Need to move the date | Pricing | 6/10 to move to 6/17 pretty please. | Siemens industry software | 8543 | 56332 | | | JENNIFER BRINK | Resolved | Moving Date | moved | |||||||||
| 1703 | 06/09/22 | WENDY SAWTELL | Naviga | Missing a date/Need a date | Can someone make one of the PW July Native ads for June? Obviously unable to add June at this point. | NBE | 9052 | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Done. I had to adjust the start date of the campaign to 6/1/2022. I hope that is ok! | |||||||||||
| 1704 | 06/09/22 | Brian Gronowski | Naviga | Template Issue | n | Is there a way for a media plan to flow in chronological order? Plans tend to flow in order products were entered and not by start date. Makes it more difficult to follow closing dates.by | 8938 | | | JENNIFER BRINK | Resolved | Question | Unfortunately, we can't control the order of the dates. Naviga uses the line item number vs. the date. | |||||||||||
| 1705 | 06/09/22 | Reed Simonsis | Naviga | Other | I tried to change the price but I got an error saying I need to add a rate line (see upload image) | Please change the rate for both FAQ's to $7,100 | Mitsubishi | 9046 | 56445 & 56452 | | | JENNIFER BRINK | Resolved | Billing | Done | |||||||||
| 1706 | 06/10/22 | Reed Simonsis | Naviga | Need to move the date | Price adjustment preventing change. | Please move to the June 30th slot. Thanks, | Emerson ASCO LLP | 8810 | 55196 | | | JENNIFER BRINK | Resolved | Moving Date | moved | |||||||||
| 1707 | 06/10/22 | MaryAnn Coyle | Leadworks | Help with a view | In case no one has reported this, the Converge/Scout dash for clients has an error: JSON.parse: unexpected character at line 1 column 1 of the JSON data | Cama and others | | | JENNIFER BRINK | Resolved | System Bug | Should be fixed! | https://pmmimediagroup.atlassian.net/browse/LW-911 | |||||||||||
| 1708 | 06/13/22 | LEO GUENTHER | Naviga | Notification Issue | created an Opp, went to start the new plan and the mean guy showed up | Trying to create a Naviga Order | Norgren | Will not allow me to create a plan | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Account wasn't synced. | ||||||||||
| 1709 | 06/14/22 | Stephanie Haag | Naviga | Other | In the campaign production form section it says the second look instead of Gameplan 2022 | Meler | 8529 | | | JENNIFER BRINK | Resolved | System Configuration Error | SL has one more category than GP, so we had to split the forms and this one looks like this was reserved before we made the change. I added the right form and category. | |||||||||||
| 1710 | 06/14/22 | Mikayala Delson | Leadworks | Leadworks Issue | Hi Jenn, I entered in metrics for Sidedrive's Linkedin post on 5/13 but for some reason the client is unable to view it on their end. See attached. | https://cloud.pmmimediagroup.com/campaign/view?id=38873 | Sidedrive Conveyor Co. | | | JENNIFER BRINK | Resolved | User Error - CST | The Matched Audience was missing. | |||||||||||
| 1711 | 06/14/22 | PATRICK YOUNG | BASE/Websites | Base/Website Issue | Morgan Smith tagged the Mark Anthony Brewing articles on the PFW website for Liquid Processing, Beverage and Facilities, Design and Infrastructure. I'm not seeing them tagged when viewing the articles on the PFW webasite | Also, when viewing the LIP categories on the PFW home page the company datacards are not popping up. | ProFood World LIP | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Editor didn't tag the articles correctly. I fixed the sample provided and sent instructions to Morgan to correct the rest. | |||||||||||
| 1712 | 06/15/22 | Courtney Nichols | Naviga | Need to move the date | - | Hi Jenn, can you move this 6/10 (did not run) date to 8/12? Thanks! | Inductive Automation | 8204 | 51767 | | | JENNIFER BRINK | Resolved | Moving Date | Done | |||||||||
| 1713 | 06/15/22 | senochs@automationworld.com | Naviga | Other | none | When I try to enter the PE Showcase, I get an error message when I go to create the line. There are no "start" dates in the dropdown. Please advise thanks | various | none yet | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Was looking at the wrong product | Reed to connect with sharon for clarification | |||||||||
| 1714 | 06/15/22 | WENDY SAWTELL | Naviga | Other | I noticed that our revenue dropped 100k since yesterday and curious to know the reasons since it's a big chunk. | NA | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | I see the correct number in naviga. I doln't see the rev loss. | Not seeing the same numbers wendy provided...waiting on wendy | |||||||||||
| 1715 | 06/16/22 | Reed Simonsis | Naviga | Need to move the date | Price adjustment preventing change. | Please change to July 5th. Thank you! | Siemens Industry Software | 8923 | 55751 | | | JENNIFER BRINK | Resolved | Moving Date | Moved! | |||||||||
| 1716 | 06/16/22 | Mikayala Delson | Naviga | Leadworks Issue | Hi Jenn, PSSI has a Hand-Picked NL for 7/18, which I can see on my production by sales rep view. Although when i click into the campaign, it shows the 2/21 handpicked with an end date of 7/18. It is also not in Leadworks. | PSSI | 7993 | 49247 | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | The Rep somehow placed both issues on the same rate line. I moved the 7/18 NL to its own line and it should now flow to LW. | ||||||||||
| 1717 | 06/17/22 | WENDY SAWTELL | Naviga | Other | Same thing happened with Leo's account...tried to change rate to 3714.66 but it saved a different rate. Could it have anything to do with the fact I'm in Mexico? Can someone update and mark the smartsheet completed so Leo knows. Thanks. | 9084 | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | I was able to get the discount to apply. location shouldn't matter. Can we do the next one together so I can sew what you are doing? | ||||||||||||
| 1718 | 06/17/22 | WENDY SAWTELL | Naviga | Other | Jake sent a request for me to update price to $5,171 and when I do it it comes up as $5200 and change. So bizarre. Can someone look into it, update it and mark Jake's request complete so he knows when it is done? Thanks. | 9080 | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Fixed. | ||||||||||||
| 1719 | 06/20/22 | ELIZABETH TIERNEY | Leadworks | SalesForce/Naviga sync | the email address for Clair Frain is wrong in leadworks, but it says that you need to update it in salesforce. the address is correct in saleforce, but isn't syncing with leadworks and I don't know how to update it so that it's correct. | Frain | | | JENNIFER BRINK | Resolved | System Bug | The email is updated. It looks like when the change was initially made, it didn't push to LW. I re-entered the correct email and it updated this time. | ||||||||||||
| 1720 | 06/21/22 | Roxsy Mangiante | Naviga | Missing a date/Need a date | Webinar selection | I need set up date 08/ 24/23 for a webinar | Valco Melton | 8986 | | | Zanzy Begoun | Resolved | Product Update/Close Date Change | date added. | ||||||||||
| 1721 | 06/21/22 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | Hi Jenn, can you adjust the price on these two to 3,627.00 so they match the others? It currently says 4,032.00 but in the PDF attached to the record the prices are consistent. | GEA | 8303 | 5,237,152,372.00 | | | JENNIFER BRINK | Resolved | Billing | done | ||||||||||
| 1722 | 06/22/22 | Stephanie Haag | Naviga | Other | You add the categories in the campaign production form but it says the form not started even with information saved. | TAPPI, BUSCH, | | | JENNIFER BRINK | Resolved | System Bug | These are fixed. I re-added the product and filled out the new form. It saved. Opening a ticket with Naviga | ||||||||||||
| 1723 | 06/22/22 | Roxsy Mangiante | Naviga | Missing a date/Need a date | Cierre EXPO PACK newsletter 2023 is not showing a date | Valco Melton | 8986 | | | Bea Greany | Resolved | Product Update/Close Date Change | Done! | |||||||||||
| 1724 | 06/22/22 | Bea Greany | Naviga | Product Issue | No Error. Due to Joyce's retirement on 7/31, the decision has been made to end Joyce’s Voice at the end of July and switch JV newsletters to Hand Picked beginning in August. | We need to work together to 1) create PFW Hand Picked NLs in Naviga (Bea), 2) Jenn will move advertisers from the same date JV product to Hand Picked and 3) delete the Aug-Dec JV NLs from inventory. PFW Joyce’s Voice Advertisers 8/1/2022–12/31/2022 – Box Excel file: https://pmmi.box.com/s/5kll7pn7cmvwag2kxz59ozjpiyrmp83l | mulitple | multiple | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | The JV have been moved to HP. | ||||||||||
| 1725 | 06/24/22 | WENDY SAWTELL | Naviga | Other | This is the third time I've tried to update a price in Naviga and it just makes up a different price. Besides fixing the price I'd love to know why this is happening. I tried to change price to $2,762.10 and it ended up as $2792.79. Thanks. | 9113 | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Need to delete the old adjustment before adding the new. Sent Wendy and Zanzy an email showing where this should happen. | Jenn - I'm having the same issue as Wendy and can't figure out why. Let's investigate when you're back next week | |||||||||||
| 1726 | 06/24/22 | Roxsy Mangiante | Naviga | Missing a date/Need a date | Please update with date September 6th 2022 | Webinar for 09/06/22 | TNA North America | 9100 | 56695 | | | Zanzy Begoun | Resolved | Product Update/Close Date Change | date added to calendar | |||||||||
| 1727 | 06/27/22 | Daniel Smith | Naviga | SalesForce/Naviga sync | I double checked i had the Naviga syn and force sync boxes checked...as well as with the decision maker! | Logistick | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | It is synced now. The SF record didn't have a complete mailing address. I googled the company and added the address and the account synced right away. Please check contacts. | ||||||||||||
| 1728 | 06/27/22 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | Hi Jenn, can you zero out these three banner ads that I just created? Thank you! | PMMI Media Group | 9117 | 567,855,678,656,787 | | | JENNIFER BRINK | Resolved | Billing | They are already 0 | ||||||||||
| 1729 | 06/27/22 | Mikayala Delson | Other | Other | Hi Jenn, I have client who has a bunch of questions regarding LinkedIn/FB's reportings. MAC felt it was best to reach out to you to see if you can better explain one of her questions. Please see screenshot attached. | https://cloud.pmmimediagroup.com/audienceNetwork/addData?cid=38873 , https://cloud.pmmimediagroup.com/campaign/view?id=38872 | Sidedrive Conveyor Co. | | | JENNIFER BRINK | Resolved | Question | Sent an email to Mikayla and MaryAnn | |||||||||||
| 1730 | 06/28/22 | Brian Gronowski | Naviga | Other | nothing yet | Plan is not populating the Approval link when you generate a PDF | Greif | 8717 | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | The signature template wasn't selected on the campaign setup screen. | ||||||||||
| 1731 | 06/28/22 | Courtney Nichols | Naviga | Need to move the date | For billing - Please move start dates to late July . Thanks! | Weber | 7623 | 5,517,255,173.00 | | | JENNIFER BRINK | Resolved | Moving Date | done | ||||||||||
| 1732 | 06/29/22 | Reed Simonsis | Naviga | Need to move the date | past due, cant move | please move to July 22nd. Thanks, | ServiceNow | 8828 | 55326 | | | JENNIFER BRINK | Resolved | Moving Date | ||||||||||
| 1733 | 06/29/22 | Reed Simonsis | Naviga | Need to move the date | passed due, cant change. Need out of billing | please move to mid july.. waiting for them to have content they want to use this item for. Thanks! | HP 3D Printing | 8459 | 55675 | | | JENNIFER BRINK | Resolved | Moving Date | ||||||||||
| 1734 | 06/29/22 | Roxsy Mangiante | Naviga | SalesForce/Naviga sync | It is not showing the order contact to create the proposal. | The contact is already added as Eduardo Cardenas. | 110722 / MoistTech | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | I see him synced. If you need a contact the same day, you need to force sync the contact. Otherwise they sync overnight. | |||||||||||
| 1735 | 06/29/22 | Mikayala Delson | Naviga | Billing Issues | Hi Jenn, there is an internal comment within this order and I'm not sure what has to be done: "The Revenue Allocation is not in balance with the Line Items in Oct and Nov. Please correct before it is confirmed. - JF" | Redzone Production Systems | 8938 | | | JENNIFER BRINK | Resolved | System Configuration Error | Fixed... they match now\ | |||||||||||
| 1736 | 06/29/22 | Roxsy Mangiante | Naviga | Missing a date/Need a date | MUN LIDERES tier 2 boxes | The package's products are missing the dates. | TECNO EMPAQUES | 9129 | | | Zanzy Begoun | Resolved | User Error - Sales Rep | It's your campaign dates. The first available Enfoque is 7/13 but your dates are only 7/1-7/8 | ||||||||||
| 1737 | 06/30/22 | WENDY SAWTELL | Naviga | Missing a date/Need a date | error message when trying to add PAN for PEI Facebook ad for the week of the show. Thanks. | Thermo | 9043 | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | I have added it to your plan! Were you using the EXPO PACK fb ad? | |||||||||||
| 1738 | Mariia Druziuk | Naviga | Other | Naviga is not working for me | ALL | | | JENNIFER BRINK | Resolved | Not an error | System is working | |||||||||||||
| 1739 | 07/04/22 | Anastasia Cherniak | Leadworks | Other | Links are not opening, get 'fatal error' | all | | | YEVGENY ANANIN | Resolved | System Bug | Fixed | ||||||||||||
| 1740 | 07/05/22 | Mikayala Delson | Naviga | Need to move the date | Hi Jenn, I would like to move these two line items 48076, 48075 from Foxjet to Diagraph's campaign without losing the dates. | Diagraph and Foxjet | 74,897,924.00 | 4,807,648,075.00 | | | JENNIFER BRINK | Resolved | Moving Date | Moved eblast dates to the Diagraph order. Deleted Foxjet order | Waiting for confirmation from Mikayla/Leo to cancel. | |||||||||
| 1741 | 07/06/22 | Courtney Nichols | Naviga | Need to move the date | - | Hi Jenn, can you move this start date to 7/8? Thanks! | Aveva | 8648 nhttps://pmg.navigahub.com/EW/PMG/ad/campaign_lines?ID=8648 | 54376 | | | JENNIFER BRINK | Resolved | Moving Date | I had to create a new line item. I moved all materials and notes to the new line before deleting. | |||||||||
| 1742 | 07/06/22 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | Hi Jenn, can you please zero out this new line item? Thanks! | PMMI | 8891 | 57037 | | | JENNIFER BRINK | Resolved | Billing | It is zeroed out | ||||||||||
| 1743 | 07/07/22 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | Hi Jenn can you please zero out this line item? 57100 | PMMI | 8891 | 57100 | | | JENNIFER BRINK | Resolved | Billing | Done | ||||||||||
| 1744 | 07/08/22 | Roxsy Mangiante | Naviga | SalesForce/Naviga sync | It is not showing the order contact | I'm not able to build a proposal | Eurostar Machinery #110778 | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Hi Roxsy! After you create the contact, click save and then reopen the contact to add the checkmark in forced sync. The contact is in Naviga now. | |||||||||||
| 1745 | 07/08/22 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | Can you also zero out this order? thanks! | PMMI | 9147 | 57124 | | | JENNIFER BRINK | Resolved | Billing | Done (i think you meant 9174) | ||||||||||
| 1746 | 07/08/22 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | Hi Jenn, can you please zero out this order? Thanks! | PMMI | 9173 | 57123 | | | JENNIFER BRINK | Resolved | Billing | Done | ||||||||||
| 1747 | 07/08/22 | Courtney Nichols | Naviga | Rate Line Addition/Adjustment | - | Jenn, can you remove the HCP pre-roll item for this campaign? It billed in June but isn't going to happen now, so we'll need to issue a credit, too. LMK if you have questions. Thank you! | Paxxus | 8412 | 53888 | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Done... Please let Janet know there is a negative line item on 7/1 to offset the invoice. | |||||||||
| 1748 | 07/08/22 | Mikayala Delson | Naviga | Missing a date/Need a date | I am trying to add a Playbook Native ad on PFW.com but when I try to create the line, I get an error that there is no availability. | I didn't realize when I asked for this ad that we're full until the end of the year. Jenn said it can be used as a filler if a client doesn't provide ads on time or cancels. You can ignore for Jenn and I'll ask how she wants it in Naviga when she's back next week. | PMG | 8606 | | | Zanzy Begoun | Resolved | Not an error | Zanzy will post when there is room. | ||||||||||
| 1749 | 07/08/22 | WENDY SAWTELL | Naviga | Missing a date/Need a date | Can you add an Automation Focus for 7/15 to the plan? Can't do it because passed the deadline. Picking up materials and approved by me. Thanks. | Wago | 9175 | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Added | |||||||||||
| 1750 | 07/11/22 | Roxsy Mangiante | Naviga | Missing a date/Need a date | Playbook Conveying 2023 with no date | Please assign any date for playbook just for a reservation of space for next year. Please ignore the previous request . | Eurostar Machinery | 9177 | | | Zanzy Begoun | Resolved | Not an error | added march 2023 but that means no more rounds will run in 2022 | ||||||||||
| 1751 | 07/11/22 | Roxsy Mangiante | Naviga | Missing a date/Need a date | It is not allow me to book for 2023 | It is not showing dates for 2023. I need a date for February 2023. | AUTOSTAR Machinery | 9177 | | | Zanzy Begoun | Resolved | Not an error | For what product? | ||||||||||
| 1752 | 07/11/22 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | I'd like these two items zeroed out: 57135 in order 8605, 57140 in order 8604. Thanks! | There are already zeroed out | PMMI | 8605 and 8604 | 57135 and 57140 | | | Zanzy Begoun | Resolved | Billing | ||||||||||
| 1753 | 07/11/22 | WENDY SAWTELL | Naviga | Other | Domino Printing Mexico never received their online Lideres profile page, so can you add it as a line item so we can offer for the upcoming year as a make good? Thanks. | Made special rate card for digital profile for Domino. Waiting on confirmation from Wendy | Domino Printing Mexico | 8887 | | | Zanzy Begoun | Resolved | Make Good | |||||||||||
| 1754 | 07/12/22 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | I would like to zero out this house order. thanks! | PMMI | 9190 | 57175 | | | Zanzy Begoun | Resolved | Billing | |||||||||||
| 1755 | 07/13/22 | MaryAnn Coyle | Leadworks | Help with a view | I see the Mundo Content Engagement Reports for Lideres companies but there isn't any leaders category information in the reports like there is for their PW Leaders Engagement Reports. PW: https://engagement.pmmimediagroup.com/dc1a8d394708f29c3ad62e34c2b6dbd3 VS. Mundo: https://engagement.mundopmmi.com/7723e73945d9d537967923219a9d3b7c?start=2021-01 | Put a trello ticket in with base | Blueprint Automation | | | Zanzy Begoun | Resolved | System Bug | Base fixed | |||||||||||
| 1756 | 07/13/22 | Roxsy Mangiante | Naviga | Missing a date/Need a date | Linkedln product is not showing dates 2022 | It does not allow me to include this product on the proposal. | United Barcode Systems | 9192 | | | Zanzy Begoun | Resolved | Moving Date | I added 2022 dates, try now | ||||||||||
| 1757 | 07/13/22 | FLAVEL SHURTLEFF | Send My Ad | Reporting Issue | I was looking at the NAVIGA report for August compared to the SMA ads for August. | On the attached excel doc, I've color coded ads that aren't "lining up" with each other in NAVIGA vs. SMA. | August 2022 (print) Automation World SMA vs. NAVIGA comparison | | | JENNIFER BRINK | Resolved | User Error - CST | Combination or rate lines missing and george looking in the wrong spot. | |||||||||||
| 1758 | 07/14/22 | Reed Simonsis | Naviga | Need to move the date | Price change preventing move. | Need moved to tuesday august 30th. Thanks! | festo | 8106 | 50581 | | | Zanzy Begoun | Resolved | Moving Date | ||||||||||
| 1759 | 07/15/22 | Bea Greany | Other | Template Issue | EoA test: body text is unreadable in Apple Mail 13 macOS 10.15 (Dark Mode), Apple Mail 15 macOS 12 (Dark Mode) | https://app.emailonacid.com/app/acidtest/xtmLZgXODtQSpb1cqIHI97KErCHcaXW7vSpZCHwlGOfY5/list | AW-Webinar-Universal Robots-7/19/2022 | PMMICD220712011 | | | MARGARET WILSON | Resolved | System Configuration Error | |||||||||||
| 1760 | 07/18/22 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | Hi Jenn, can you please zero out this order? thanks! | PMMI | 9205 | | | JENNIFER BRINK | Resolved | Billing | Done | |||||||||||
| 1761 | 07/18/22 | MaryAnn Coyle | Leadworks | Leadworks Issue | Madysen is entering GP's into Media Planner but she doesn not have the Upload I/O button but I can see it. Can you adjust her permissions so she is able to close out GP MP orders? | Media Planner | | | JENNIFER BRINK | Resolved | Not an error | Done! | ||||||||||||
| 1762 | 07/18/22 | ELIZABETH TIERNEY | Naviga | Rate Line Addition/Adjustment | wendy can't zero out the pricing for this makegood because the order has already been confirmed. | *this is a makegood due to poor performance | qproducts | 8242 | july quick hits | | WENDY SAWTELL | | JENNIFER BRINK | Resolved | Make Good | Done! | ||||||||
| 1763 | 07/19/22 | FLAVEL SHURTLEFF | Send My Ad | Reporting Issue | Pulled a Production Report for ProFood World's August Print Issue | (only) 6 ads are missing from the SMA section of August ProFood World compared to NAVIGA. They are highlighted in YELLOW on the attached excel doc. :-) | 6 (six) Missing SMA ads compared to NAVIGA for August 2022 ProFood World | | | JENNIFER BRINK | Resolved | System Configuration Error | Done | |||||||||||
| 1764 | 07/19/22 | Stephanie Haag | Leadworks | Template Issue | The same metrics aren't shown on the facebook and LinkedIn Audience network page. Can we please add Audience Match to Facebook and Reach to LinkedIn? | all | | | JENNIFER BRINK | Resolved | Feature Request | https://pmmimediagroup.atlassian.net/browse/LW-931 | ||||||||||||
| 1765 | 07/20/22 | WENDY SAWTELL | Naviga | Reporting Issue | Leo noticed that several of his accounts show zero media spend in 2022 (but bought).Examples: Do-It Corporation, Exair, Optima, and all three HP accounts. If happening for Leo, I'm assuming there are a lot more companies that aren't showing spend. | NA | | | JENNIFER BRINK | Resolved | System Configuration Error | Simone pulled in the missing data | ||||||||||||
| 1766 | 07/21/22 | WENDY SAWTELL | Naviga | Other | I'm unable to update the price of the newsletter on this plan because it is closed. Can someone change the AW Focus to $1,350. Reason is they cancelled an upcoming webinar and replacing with two eBlasts and newsletter for the same amount budgeted and approved. Thanks. | Rockwell | 8355 | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Done | |||||||||||
| 1767 | 07/21/22 | MaryAnn Coyle | Naviga | SalesForce/Naviga sync | In Salesforce, Rick Elento's email address was recently updated from rick.elento@synrad.com to rick.elento@novanta.com but it has not updated in Naviga. | Novanta | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Force Sync pushes email changes. | ||||||||||||
| 1768 | 07/21/22 | MaryAnn Coyle | Leadworks | Help with a view | Roxsy cannot see the Mundo Content Engagement Reports for any of her clients in Leadworks. I can see them but maybe her permissions need to be updated? | Cablevey | | | JENNIFER BRINK | Resolved | System Configuration Error | Roxsy had the advertiser role attached to her account. | ||||||||||||
| 1769 | 07/22/22 | WENDY SAWTELL | Naviga | Need to move the date | I'm unable to add the Labeling Playbook to a plan because the date needs to be moved out for the second round | NA | | | Resolved | Product Update/Close Date Change | ||||||||||||||
| 1770 | 07/22/22 | WENDY SAWTELL | Naviga | Other | Ignore my request...just noticed the drop down with second round. Sorry | NA | | | Resolved | Won't Do | ||||||||||||||
| 1771 | 07/25/22 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | I'd like to zero out this line item. Thanks! | PMMI | 8604 | 57379 | | | JENNIFER BRINK | Resolved | Billing | Done | ||||||||||
| 1772 | 07/26/22 | MaryAnn Coyle | Naviga | Other | While you are doing your Naviga work today and tomorrow, are the CSMs able to make any changes to existing approved orders to complete monthly billing? | N/A | | | JENNIFER BRINK | Resolved | Question | Yes... you have full access. | ||||||||||||
| 1773 | 07/26/22 | LEO GUENTHER | Naviga | Other | tried to log in and see the plan and got shut down | Hi Jenn | Norgren | 9057 | | | JENNIFER BRINK | Resolved | Question | Hey Leo! Naviga is off limits until tomorrow EOD. https://pmmidotorg.lightning.force.com/lightning/r/0D5EX000000J1Ti/view | ||||||||||
| 1774 | 07/26/22 | MaryAnn Coyle | Leadworks | Leadworks Issue | The Notify button does not change to 'Notified' after clicked. Can we make sure that the last notified date appears when we hover over that as well please? | GamePlan | | | JENNIFER BRINK | Resolved | System Configuration Error | Yevgeny fixed the issue | ||||||||||||
| 1775 | 07/26/22 | Stephanie Haag | Leadworks | Other | The link to upload Game Plan materials is blank. Along with the notify button not working. | https://adbuilder.pmmimediagroup.com/gamePlan/launch/aid/65/name/B%26R%20Industrial%20Automation/cid/1215/order/12023?autoLoginToken=d83f50eb1bb27f38b42254d71ce78ece | all | | | JENNIFER BRINK | Resolved | System Configuration Error | This was fixed by Yevgeny | |||||||||||
| 1776 | 07/26/22 | Roxsy Mangiante | Naviga | Other | This plan was bought but doesn't show that it was in the system | 8025 | https://pmmidotorg.lightning.force.com/lightning/r/Opportunity/0068W00000RQClXQAX/view | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Plan was cancelled in SF, but not Naviga. I updated it. | |||||||||||
| 1777 | 07/27/22 | LEO GUENTHER | Naviga | Other | This opportunity in SF still says Finance Review but the Naviga plan says Confirmed. | Here is SF Opp: https://pmmidotorg.lightning.force.com/lightning/r/Opportunity/006EX000001sAg2YAE/view | Dorner | 9157 | | | JENNIFER BRINK | Resolved | System Bug | I refreshed the opportunity and it updated automatically. It is now Closed Won. Not sure why it didn't automatically change, please let me know if it happens again. | ||||||||||
| 1778 | 07/28/22 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | I'd like to zero out this order. Please ignore my previous request to zero out order 9269. I created a new one, Thanks! | PMMI | 9270 | 58473 | | | JENNIFER BRINK | Resolved | Billing | Done | ||||||||||
| 1779 | 07/28/22 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | Hi, I'd like to zero out this order. Thanks! | PMMI | 9269 | 58463 | | | JENNIFER BRINK | Resolved | Billing | Cancelled and opened a new order | ||||||||||
| 1780 | 07/28/22 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | I'd like to zero out this line item. Thanks! | PMMI | 9173 | 58416 | | | JENNIFER BRINK | Resolved | Billing | Done | ||||||||||
| 1781 | 07/28/22 | Courtney Nichols | Naviga | Need to move the date | - | Hi again, can you please move these two dates to 8/29? I'm finishing up July billing and it did not run. Thanks! // https://pmg.navigahub.com/EW/PMG/ad/campaign_lines?ID=7623 | Weber | 7623 | 5,517,255,173.00 | | | JENNIFER BRINK | Resolved | Moving Date | Done | |||||||||
| 1782 | 07/28/22 | Courtney Nichols | Naviga | Need to move the date | - | Hi Jenn, can you please move this date to 8/12? I'm finishing up July billing and it did not run. Thanks! // https://pmg.navigahub.com/EW/PMG/ad/campaign_lines?ID=7610 | NITA | 7610 | 44956 | | | JENNIFER BRINK | Resolved | Moving Date | Done | |||||||||
| 1783 | 07/28/22 | Brian Gronowski | Naviga | Need to move the date | n | Can you change the flighting to September 1 - December 31 2022 | Dennis Group | 9138 | 56895 | | | JENNIFER BRINK | Resolved | Moving Date | done | |||||||||
| 1784 | 07/29/22 | Reed Simonsis | Naviga | Need to move the date | No content submission | Please move/extend this banner ad campaign into august or increase impressions per month | siemens process automation | 9015 | 56256 | | | JENNIFER BRINK | Resolved | Moving Date | ||||||||||
| 1785 | 07/29/22 | Reed Simonsis | Naviga | Need to move the date | No content submission | Please move/extend this banner ad campaign into august or increase impressions per month | schneider electric | 6288 | 37536 | | | JENNIFER BRINK | Resolved | Moving Date | ||||||||||
| 1786 | 07/29/22 | Reed Simonsis | Naviga | Need to move the date | no content submission | Please move/extend this banner ad campaign into august or increase impressions per month | Rockwell Automation | 8845 | 55391 | | | JENNIFER BRINK | Resolved | Moving Date | done | |||||||||
| 1787 | 07/29/22 | Reed Simonsis | Naviga | Need to move the date | Cannot change date due to pricing | please move the 8/30 to 10/2 | festo | 8106 | 50581 | | | JENNIFER BRINK | Resolved | Moving Date | done | |||||||||
| 1788 | 08/01/22 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | I'd like to zero out this order. Thanks! | PMMI Media Group | 9279 | | | JENNIFER BRINK | Resolved | Billing | Done | |||||||||||
| 1789 | 08/02/22 | PATRICK YOUNG | Naviga | Other | In the Tech Minute item can you change/correct the link to the Tech Minute page in the Product Hub | Reached out to Eric to get the shortened link (needs to be created) | FPS Corp | 9197 | Tech Minute | | | Zanzy Begoun | Resolved | System Configuration Error | ||||||||||
| 1790 | 08/02/22 | Bea Greany | BASE/Websites | Base/Website Issue | opened a webinar registration page and noticed the image is duplicated. Checked other webinar pages and it seems that images are displayed 2x for all webinar pages. | multiple | | | JENNIFER BRINK | Resolved | System Bug | Base fixed the issue and Bea approved. | Trello ticket open | |||||||||||
| 1791 | 08/02/22 | Bea Greany | Other | Template Issue | email template images hosted on packworld.com are not rendering in emails (including sent emails), including AW, PW, OEM logos in headers and PMG logo in footers. Some images render in online view while others are still broken. | https://www.packworld.com/sites/default/files/assets/oem_white_145x60.png. https://www.packworld.com/sites/default/files/assets https://www.packworld.com/sites/default/files/assets/awlogo_whitex90.png/pmg_130.png https://www.packworld.com/sites/default/files/assets/bf-pw-whitex100.png | Websites and templates | | | JENNIFER BRINK | Resolved | System Bug | Maggie is fixing this | |||||||||||
| 1792 | 08/03/22 | Brian Gronowski | Naviga | Product Issue | n | Global 250 Sponsorship has the wrong product description link in Naviga. It is linking to eblast page and should link to https://hub.pmmimediagroup.com/global-250-food-and-beverage-manufacturers-sponsorship/?brand=7-e8e9b6cd85-d72vmh | Weber Inc | 9291 | 58543 | | | Zanzy Begoun | Resolved | System Configuration Error | Link updated. You'll have to readd or refresh the product to see the update | Need shortened link from Eric | ||||||||
| 1793 | 08/03/22 | Roxsy Mangiante | Naviga | Missing a date/Need a date | It is not allow me to select Playbook Sustainable Packaging for 2022. Need to change the date. | I suggest to have this playbook on October to find more sponsors. | Hybernya | #8789 | | | Zanzy Begoun | Resolved | User Error - Sales Rep | Roxsy was trying to select a date in the past that had closed. Need to use the date dropdown to select the future date of Nov. | ||||||||||
| 1794 | 08/03/22 | Reed Simonsis | Naviga | Rate Line Addition/Adjustment | Switched automation focus' to eblasts per sharons request | please adjust pricing to 4950 per eblast. Thanks! | Honeywell | 9044 | 585,895,859,058,591 | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | ||||||||||
| 1795 | 08/03/22 | MaryAnn Coyle | Naviga | Rate Line Addition/Adjustment | Could you add a digital only 2022 PW LIP at $0 for this order | RN Mark | 9297 | | | JENNIFER BRINK | Resolved | Custom Product | Done | |||||||||||
| 1796 | 08/03/22 | Stephanie Haag | Leadworks | Other | When you look at the pie chart the number on there does not add up to the number of leads. It is much higher and not sure why that is or where that number is coming from. | all | | | JENNIFER BRINK | Resolved | Not an error | Working as intended. | ||||||||||||
| 1797 | 08/03/22 | Courtney Nichols | Naviga | Billing Issues | - | Hi Jenn, can you put a credit through for this? It didn't run in July and I missed it a billing. The date can be moved to late August for now, but it probably won't happen then either. Thanks! | Cablevey | 7814 | 48393 | | | JENNIFER BRINK | Resolved | Billing | ||||||||||
| 1798 | 08/03/22 | WENDY SAWTELL | Naviga | Other | I'm trying to change the date for Massman's CM+P equipment edition newsletter. I'm seeing 9/9 mailing has four spots remaining, but 9/9 not showing up in the picklist. See attached screenshots below. | Massman | 7768 | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | That was the OLD product, not sure why any of those dates show, but I will work on moving them. The right product and date are there now. | |||||||||||
| 1799 | 08/04/22 | MaryAnn Coyle | Naviga | Billing Issues | Please see janet's request in the notes of this order for Banner ad billing. Will it skew revenue if the entire amount is placed in 1 month? | Cleveland Gear | 9283 | 58524 | | | JENNIFER BRINK | Resolved | Won't Do | This is setup as a flexible campaign so billing can be set up with a schedule and production won't be affected. | ||||||||||
| 1800 | 08/04/22 | MaryAnn Coyle | Naviga | SalesForce/Naviga sync | 1. Order Contact is not pulling through when I try to create an order from the opportunity: RNJet PW LIP 22. I would like Valery to be the order contact | There were 2 RN Jets in Naviga. I have removed one and removed and re-added the contact in SF... Valery is now an option | RNJet | | | JENNIFER BRINK | Resolved | System Configuration Error | ||||||||||||
| 1801 | 08/04/22 | Christine Smallwood | SalesForce | SalesForce/Naviga sync | Name format, WestRock, change was made (updating to captital R) but that format is not pulling through to Lara's production report for the Ad Index | Please see snips (files attached x2) for visuals | WestRock | SF link: https://pmmidotorg.lightning.force.com/lightning/r/Account/0011I00000aPfBEQA0/view | Main name | | | JENNIFER BRINK | Resolved | Not an error | The name change wasn't enough to trigger the API, so I used force sync and that updated everything. | |||||||||
| 1802 | 08/04/22 | Reed Simonsis | Naviga | Rate Line Addition/Adjustment | Changed automation focus' to eblasts | please adjust pricing to 4950 per eblast. -Sharons request. Thanks! | Honeywell | 9044 | 585,895,859,058,591 | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | A new order was created instead of updating existing | |||||||||
| 1803 | 08/04/22 | Reed Simonsis | Naviga | Missing a date/Need a date | Client asked for this to be moved to start in september | Please move and extend to start in september and run untill 11/30 | Rockwell Automation | 8845 | 55391 | | | JENNIFER BRINK | Resolved | Moving Date | ||||||||||
| 1804 | 08/04/22 | Reed Simonsis | Leadworks | Other | Rockwell Automation and Rockwell automation for maverick technologies are 2 seperate companies | Please consolidate these 2 companies across our platforms. Thanks! | Rockwell Automation | N/A | N/A | | | JENNIFER BRINK | Resolved | Question | sent info to to Paul to see if we can merge | |||||||||
| 1805 | 08/04/22 | Daniel Smith | SalesForce | Help with a view | clicked to look at my call note from previous date and nothing shows up | hi when i am in salesforce i am looking at my accounts and previous calls with them and when i click one to look at what i wrote down note wise nothing shows up, i attached what i see. thank you | Teknika | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | The call log was filtered to activity in the last 2 months. If you change the filter to "All Time" you can see your activities. I see the last call on May 14th. | |||||||||||
| 1806 | 08/05/22 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | I'd like to zero out this line item. Thanks! | PMMI Media Group | 9324 | 58684 | | | JENNIFER BRINK | Resolved | Billing | done | ||||||||||
| 1807 | 08/05/22 | Kurt Belisle | Naviga | Missing a date/Need a date | I'm trying to add PEI Showcase with no ad to this plan. It's not giving me a date in the drop down. I know this program close date was extended to 8/18. | Curtis Wright | 9323 | PEI Showcase no ad | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | The dates should be showing now, but i added the line for you just incase. | ||||||||||
| 1808 | 08/08/22 | Kurt Belisle | Naviga | Other | I'm trying to change the start date of this program to 10.1.2022 and it's not letting me. I can change the end date as I wanted but not the start date. | Dataparc | 9055 | Start date | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | I moved the end date out to January 2023, moved the line items from July to October and then I was able to move the start date to October. The line items being in July was what was stopping you from moving the start date. | ||||||||||
| 1809 | 08/08/22 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | I'd like to zero out these two oders. Thanks! | PMMI | 9349 and 9350 | | | JENNIFER BRINK | Resolved | Billing | Done | |||||||||||
| 1810 | 08/08/22 | Reed Simonsis | Naviga | Need to move the date | Price change preventing move. | please change to tuesday september 9th, thanks! | bosch | 8872 | 55517 | | | JENNIFER BRINK | Resolved | Moving Date | Moved to 9/11... 9/9 wasn't an option/open date. If you need me to move it again, let me know. | |||||||||
| 1811 | 08/08/22 | Bea Greany | Leadworks | Leadworks Issue | Since changing her name and email address from Hannah Cater to Hannah Krause, Hannah's email clicks no longer show in LeadWorks ad campaign lead reports. | Hannah Cater changed her name to Hannah Krause in July. Her PMG email was updated, systems have been updated. Revised email address is temp-hkrause@pmmimediagroup.com. | none | none | N/A | | | YEVGENY ANANIN | Resolved | System Configuration Error | The Encrypted ID was typed vs. copy pasted so the number wasn't correct. | This has a ticket | ||||||||
| 1812 | 08/08/22 | FLAVEL SHURTLEFF | Send My Ad | SalesForce/Naviga sync | Compared NAVIGA's OEM Fall 2022 print ads to SMA. SMA is missing 5 ads. | Fall SMA OEM Ads not matching NAVIGA | Fall 2022 OEM Print in SMA | | | JENNIFER BRINK | Resolved | System Configuration Error | This is fixed - the ads had old rate lines and sizes were in the wrong form | |||||||||||
| 1813 | 08/09/22 | Bea Greany | Naviga | Product Issue | This is for Naviga and eBuilder. | 1) Mundo event eblast – template needs to be created in eBuilder and it should be an option in Naviga. 2) Mundo industry webinar – should be an option in Naviga. It’s alreadyin eBuilder. | N/A | N/A | N/A | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Template is created. Ebuilder ads have been added... need HTML | Jenn will do this on Thursday | ||||||||
| 1814 | 08/09/22 | Daniel Smith | Naviga | Need to move the date | Tried to put the F&I Directory on a proposal and it gave me an error saying the ad close date passed already | Tried to put the F&I Directory on a proposal and it gave me an error saying the ad close date passed already | Sullair | 9375 | F&I Directory | | | JENNIFER BRINK | Resolved | Moving Date | ||||||||||
| 1815 | 08/09/22 | Reed Simonsis | Naviga | Other | None | When I click on an attachment in Naviga, instead of opening up, I'm directed to a login page | All | All | | | JENNIFER BRINK | Resolved | Not an error | I can't replicate the error... system is working as intended. Try logging out and back in? | ||||||||||
| 1816 | 08/10/22 | Christine Smallwood | Leadworks | Other | Converge and Scout are not functioning for either account. Please advise. | Sent email to Elizabeth & Yevgeny | Printpack and Blueprint Automation | https://cloud.pmmimediagroup.com/advertiser/view/id/488 and https://cloud.pmmimediagroup.com/advertiser/view?id=680 | | | Zanzy Begoun | Resolved | System Bug | |||||||||||
| 1817 | 08/10/22 | Bea Greany | Leadworks | Leadworks Issue | I’ve clicked on ad links in multiple emails – today’s deployments as well as test emails currently in production. All are generating the following error message “The server returned a “500 Internal Server Error”. I am able to view LeadWorks campaigns and view dashboards. | Sent email to Elizabeth & Yevgeny | multiple | multiple | N/A | | | Zanzy Begoun | Resolved | System Bug | ||||||||||
| 1818 | 08/10/22 | Christine Smallwood | Naviga | Other | Hey all, just seeking confirmation on expected date when 2023 Leaders/Premiere programs for all brands will be completely entered into Naviga. I am trying to begin writing 2023 proposals and some details appear not there yet. | All 2023 dates should be in Naviga. Reaching out to Christine for clarification | all | all | all Leaders/Premiere program rate cards for 2023 | | | Zanzy Begoun | Resolved | User Error - Sales Rep | ||||||||||
| 1819 | 08/10/22 | Christine Smallwood | Naviga | Other | Attempting to add OEM 2023 Partner Leaders Program to this proposal | Please see File Upload/Snip of the error incident | B&R | 9336 | OEM Partner Leaders | | | Zanzy Begoun | Resolved | System Configuration Error | ||||||||||
| 1820 | 08/11/22 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | I am trying to add lines 296 and 297 to Naviga campaign 9385 but it is not giving me a Rateline option to add the line items. Can you add these two print requests and zero out the order? Thanks! | PMMI Media Group | 9385 | | | JENNIFER BRINK | Resolved | Billing | Done | added lines... waiting to see if this is resolved. | ||||||||||
| 1821 | 08/11/22 | WENDY SAWTELL | Naviga | Other | Had my 1:1 with Roxsy today and newsletter positions came up and I asked her if she looks at the inventory prior to selecting a date. I learned that she doesn't have any links for Naviga reporting on her home page. Can someone add them for her and let me know when done? Thanks. | NA | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Just need to click "refresh reports from naviga" | ||||||||||||
| 1822 | 08/12/22 | Roxsy Mangiante | Naviga | Missing a date/Need a date | It is not allow me to place Sustainable playbook on 2023 proposal | Needs a date | Multivac | 9396 | | | Zanzy Begoun | Resolved | Not an error | I don't see a 2023 date for this playbook. The next round is in November and i don't think we add the next date until the round before it launches... but I will let Zanzy look at this and get back to roxsy - Jenn | ||||||||||
| 1823 | 08/12/22 | Christine Smallwood | Naviga | Product Issue | Attempting to add audience information on the Production Forms for the LinkedIn, Facebook and Banner Ads approved on this contract. | Please advise when this will be fixed--just want to be sure to get this data correctly entered. | Printpack | 9382 | 58937 + 58938 + 58939 + 58941 + 58942 + 59108 | | | Zanzy Begoun | Resolved | System Configuration Error | ||||||||||
| 1824 | 08/12/22 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | I would like to zero out this house order. thanks! | PMMI | 9394 | | | JENNIFER BRINK | Resolved | Billing | ||||||||||||
| 1825 | 08/12/22 | FLAVEL SHURTLEFF | Send My Ad | Product Issue | Pulled my NAVIGA report for Oct regular PFW and compared it to SMA. Missing six ads in SMA | Deville, Douglas Machine, Flexicon, Hiperbaric, Stolle Machinery, Gorman-Rupp | October ProFood World missing ads | | | JENNIFER BRINK | Resolved | System Configuration Error | Updated. | |||||||||||
| 1826 | 08/12/22 | FLAVEL SHURTLEFF | Naviga | Product Issue | Pulling report for HCP Sept/Oct | Clients in Sept/Oct HCP only get ONE ad and ONE profile. NJM should only have ONE display ad (not two). Pharmaworks should only ONE Profile, not two. Orange lines are "extra" on attached. | NJM and Pharmaworks | 9035 and 8389 | 56363.1 and 52836.1 | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | The rep added the same product to 2 different campaigns. Not a system error. | |||||||||
| 1827 | 08/12/22 | LEO GUENTHER | Naviga | Notification Issue | tried to add a New Issue Alert and got the road block. | Optima Corp | 9387 | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | I was able to add the line item... need to see what steps Leo took and what date the client wants. | |||||||||||
| 1828 | 08/13/22 | WENDY SAWTELL | Naviga | Other | PAN shouldn't be it's own bucket and I'd like the revenue to go into the appropriate brand (PW, AW, HCP, etc.). Can that be updated in Naviga please...makes it impossible for me to look at totals. This is high priority. Thanks. | Hi Wendy, We can't do that IN naviga, but I can send you a access to a dashboard I created for dave that moved that revenue where you want to see it. In 2023 this will not be an issue. PAN will fall under the appropriate brand like all other products. | NA | | | JENNIFER BRINK | Resolved | Won't Do | ||||||||||||
| 1829 | 08/15/22 | Christine Smallwood | Naviga | Help with a view | Added Four Items for the PW brand and they combine in the view, rather than separating out into four line items as is the case with the other brands. | SYNTEGON | 9401 | 59219 PW - Content Creation | | | JENNIFER BRINK | Resolved | System Configuration Error | This should be fixed. I updated your plan for you! | ||||||||||
| 1830 | 08/15/22 | Christine Smallwood | Naviga | Product Issue | When changing a January date for a MUNDO eblast to October, I receive attached error message. | Just let me know what I am doing wrong and thank you! | SYNTEGON | 9401 | MUNDO | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | The rate line for that is a package only rate line. So if you need the date moved you will have to reach out to us or you will have to remove and re-add the package. | |||||||||
| 1831 | 08/15/22 | Christine Smallwood | Leadworks | Product Issue | attempting to add the 2023 Game Plan and Second Look products | SYNTEGON | 9401 | Game Plan & Second Look product items - ready for 2023? | | | JENNIFER BRINK | Resolved | Question | I see the 2023 lines for Game Plan and second look are live for 2023... I see the rate lines. | ||||||||||
| 1832 | 08/15/22 | WENDY SAWTELL | Naviga | Need to move the date | I'm unable to book the restaurant guide sponsor for the showcase based on the date in Naviga...can it be adjusted please? Screenshot attached. | Nercon | 9400 | | | JENNIFER BRINK | Resolved | Moving Date | Added the line! | |||||||||||
| 1833 | 08/15/22 | Bea Greany | BASE/Websites | Base/Website Issue | The most recent advertiser inquiry (form submission) Mariia and I received is from August 8. We received one submission Aug 8, one submission Aug 5, one submission Aug 4, one submission Aug 3, zero on Aug 2, seven on Aug 1. | We normally receive between 1 and 8 inquiries per day. The emails are not in my spam folder or Ntiva. | multiple | N/A | N/A | | | JENNIFER BRINK | Resolved | Not an error | Will continue to watch, but not an error | |||||||||
| 1834 | 08/16/22 | Christine Smallwood | Naviga | Rate Line Addition/Adjustment | Adding Inside Front Covers @ rate card price x 6 ; therefore need to zero-out this $18,000 charge. | Please tell me/confirm that I am adding/drawing up this program correctly. I am emailing Wendy also. | WestRock | 9405 | 59362 | | WENDY SAWTELL | | JENNIFER BRINK | Resolved | Billing | Wendy made the change already. | ||||||||
| 1835 | 08/17/22 | Mikayala Delson | Leadworks | Template Issue | Hi, is there a way to change the CSM for Brian in Media Planner? When I send auto notifications to Brian's accounts, the emails come from Courtney instead of me. | Kelly updated | Brian's Accounts | | | Zanzy Begoun | Resolved | System Configuration Error | ||||||||||||
| 1836 | 08/17/22 | MaryAnn Coyle | Naviga | Other | In order notes, Spee-Dee is mentioned for Liz commission but Spee-Dee is a Leo account, right? | Liz EBS Tabletops | 9371 | | | Zanzy Begoun | Resolved | User Error - Sales Rep | Confirmed with Jenn and moved to Leo | |||||||||||
| 1837 | 08/19/22 | Stephanie Haag | Other | Other | The number for Facebook for the Plant operations, maintenance and infrastructure is wrong | https://pan.pmmimediagroup.com/#/ | plant operations, maintenance and infastructure | | | JENNIFER BRINK | Resolved | System Configuration Error | Lauren is updating the page | |||||||||||
| 1838 | 08/19/22 | Courtney Nichols | SalesForce | SalesForce/Naviga sync | - | Hi Jenn, Is it possible to add a second Agency to an account? EPSON is the client and while they already are connected to an agency in SF, Kurt wants to add a second one. I poked around but I don't see where I can add Zentih agency. Can you direct me? Thank you. | EPSON | - | - | | | JENNIFER BRINK | Resolved | Question | You can't connect multiple agencies in Salesforce, but you can override the agency in Naviga. Have Kurt sync the agency like he would if he were going to attached it in SF. When the campaign is created in Navigia, he can use the dropdown in the upper right corner (same one to change the status or billing contact) and click Change/update advertiser. He should be able to search for the new agency and attach there. | |||||||||
| 1839 | 08/22/22 | WENDY SAWTELL | SalesForce | Help with a view | I'm constantly finding discrepancies in SF under media spend...for example, it shows that Frain is spending 20k with us in 2022, but it's actually over 100k. Why does this keep happening and do we have something in place to catch it moving forward? Thanks. | https://pmmidotorg.lightning.force.com/lightning/r/Account/0011I00000aPfbkQAC/view (Frain) | | | JENNIFER BRINK | Resolved | System Configuration Error | Spend is back in Salesforce | ||||||||||||
| 1840 | 08/22/22 | Bea Greany | Leadworks | Leadworks Issue | I asked production to uncheck the 'Enable Permission Based Leads' box for the PMG playbook ad in the 8/24 Mundo Enfoque NL because permission will be provided on the webform landing page. I checked the advertiser LeadWorks campaign and the box is NOT checked; however the permission pop-up gate appears when the ad is clicked. Why is this? | PMMI Media Group | 39889 | | | JENNIFER BRINK | Resolved | System Bug | Yevgeny fixed the issue. | |||||||||||
| 1841 | 08/22/22 | PATRICK YOUNG | Naviga | Need to move the date | Please move closing date for PZ Showcase issue to 8-26-22 | Same as above | Power Engineers | TBD | PEI Processing Zone Showcase Issue | | | Zanzy Begoun | Resolved | Moving Date | George confirmed | |||||||||
| 1842 | 08/22/22 | Bea Greany | Naviga | Need to move the date | We can add an HCP eblast on Wed. Sep 28 (we can send 2 HCP emails on Mondays, Wednesdays, and Fridays). We can add an HCP eblast on Wed. Oct 5 because I changed the send date for Serialization Countdown to Monday, Oct 3. | need to create 2 new HCP eblast dates so we'll be sending 2 HCP eblasts on the same day. https://pmg.navigahub.com/ew/pmg/ad/campaign_lines?ID=8364 | Klockner Pentaplast, Pharma, Health & Protection and Durables | 8364 | 54704, 54705 | | | JENNIFER BRINK | Resolved | Moving Date | Done | |||||||||
| 1843 | 08/22/22 | Daniel Smith | Naviga | Other | getting the error message attached when trying to book show daily | Cimon | 9433 | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | HI Daniel! Show Daily's date is 10/24... your campaign ends on 10/1 | |||||||||||
| 1844 | 08/22/22 | Jake Brock | Naviga | Missing a date/Need a date | Tried to add date and notified that it is closed. | Hi, wondering if I can get approval to sell a 9/2 Automation Focus slot. Advertiser says they can get materials in ASAP. I tried to add the date this morning and send IO over but says that issue has already closed. Let me know if I need approval from anyone to open up to this new client. Thanks! | ASM International | 9335 | 58712 | | | JENNIFER BRINK | Resolved | Moving Date | Done! Sent you an email too! | |||||||||
| 1845 | 08/23/22 | Christine Smallwood | SalesForce | Reporting Issue | running total annual sales reports | Please check out the discrepancy between the sales board and the 12 period analysis. Sales Board shows total annual sales of $2,721,404.30 (I did hit refresh)- the Naviga 12 Period Analysis shows $2,885,645. Thanks! | Sales Reporting | general | general | | | JENNIFER BRINK | Resolved | Won't Do | Same issue sent on 9/22 - That is on Andy's list now! | Asked Andy/Simone to look into why SF has a different number | ||||||||
| 1846 | 08/23/22 | Reed Simonsis | Naviga | Need to move the date | Price change preventing move. | Please switch to september 6th. Was previously moved but was supposed to be moved to the 6th. Thanks, | bosch | 8872 | 55517 | | | JENNIFER BRINK | Resolved | Moving Date | Done. | |||||||||
| 1847 | 08/23/22 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | We are trying to add a LinkedIn for PACK EXPO (cartoning category) that is open 2-3 weeks prior to the show but Naviga is saying it is sold out. | PMI KYOTO Packaging Systems | 9442 | | | JENNIFER BRINK | Resolved | Not an error | Inventory is sold out. | |||||||||||
| 1848 | 08/23/22 | Mikayala Delson | Leadworks | Template Issue | When generating the Game Plan proof for Yamato, the logo is obstructing the product category. Is this a bug in the proof? | Yamato | Game Plan | | | Zanzy Begoun | Resolved | System Configuration Error | Emailed Yevgeny. Mikayla please try now and let me know results | |||||||||||
| 1849 | 08/23/22 | Dave Newcorn | Naviga | Other | Added that to a plan in Media Discovery tool, clicked the link on the review plan tab, was a bad link | The link to the hub for this line item is wrong. I think it might need an https:// or something. When you add this to a plan in the new Media Discovery Tool and click the link, it goes to a bad URL. This needs to be corrected in Naviga. | N/A | N/A | Bagging, Pouching & Wrapping Equipment Playbook - 125 leads + Full Page Ad | | | Zanzy Begoun | Resolved | System Configuration Error | ||||||||||
| 1850 | 08/23/22 | MaryAnn Coyle | Leadworks | Other | We had placed the lead threshold in our playbook child campaigns but that field is now blank. I am thinking it was cleared due to earlier hiccups in the leads. Examples: https://cloud.pmmimediagroup.com/campaign/view?id=39111 and this one: https://cloud.pmmimediagroup.com/campaign/view?id=39504 | Active Playbook advertisers | | | Zanzy Begoun | Resolved | Not an error | This was on purpose. Zanzy manually cleared them because of the filtering issues we were having in LeadWorks. I think it's safer to leave them off for now. They're monitored daily. | ||||||||||||
| 1851 | 08/24/22 | MaryAnn Coyle | Other | Other | I am getting emails saying that our LinkedIn accounts are on hold due to billing contact being inaccurate | N/A | | | JENNIFER BRINK | Resolved | Question | Janet is updating the credit card on file. Should be resolved today. | ||||||||||||
| 1852 | 08/25/22 | Reed Simonsis | Naviga | Need to move the date | Needs to be moved out of their q3 budget | Please move the start date to 10/1/2022 and increase impressions per month. If this is not possible please extend the months to ad 1 one month at the end. Thanks! | Rockwell Automation | 8845 | 55391 | | | JENNIFER BRINK | Resolved | Moving Date | I moved this to 10/1... the end date is 11/30, do you want to extend that? GAM says it can fulfill as is. | |||||||||
| 1853 | 08/25/22 | Reed Simonsis | Naviga | Need to move the date | cannot change due to pricing. Pricing was adjust/approved by wendy. | Please move to October 20th. | Rockwell Automation | 8355 | 57207 | | | Zanzy Begoun | Resolved | Moving Date | ||||||||||
| 1854 | 08/25/22 | WENDY SAWTELL | Naviga | Rate Line Addition/Adjustment | I'm trying to update pricing with member pricing, but getting an error message re: rate line. These are the prices w/ discount (59646 product is now 3900 instead of 4k so that's why it seems more than 10% discount). Proposal #9443 Line: 59529 Regular price $4,000 + 10% discount $400 = new price $3,600 Line: 59533 Regular price $3,000 +10% discount $300 = new price $2,700 Line 59540 Regular price $3,000 +10% discount $300 = new price $2,700 Line 59541 Regular price $3,650 +10% discount $365 = new price $3,285 Line 59646 Regular price $3,900 . +10% discount $390= new price $3,510 | Domino Printing Mexico | 9443 | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Done | |||||||||||
| 1855 | 08/26/22 | Daniel Smith | Leadworks | Template Issue | our brand and company logo is not loading on eblasts and NL's | Thanks! | All | | | JENNIFER BRINK | Resolved | Won't Do | Hi Daniel! After talking to the team, this would require a substantial amount of work and we don't have the man power to handle fixing all of our past sends. Moving forward those images will appear without issue. | |||||||||||
| 1856 | 08/29/22 | Courtney Nichols | Naviga | Need to move the date | - | Hi...Can you move this date to 9/30? Thanks.... | Weber | 7623 | 55174 | | | JENNIFER BRINK | Resolved | Moving Date | Done | |||||||||
| 1857 | 08/30/22 | PATRICK YOUNG | Naviga | Need to move the date | Please move issue closing date to September 2nd, need to book a full page ad. | Please expedite the above request | Schenck Process | TBD | PE-Processing Zone Showcase Page | | | JENNIFER BRINK | Resolved | Moving Date | George approved moving the close date. Done. | |||||||||
| 1858 | 08/31/22 | Reed Simonsis | Naviga | Need to move the date | Set too early for billing and not enough impression in the year | Please extend to however many months it will take to fufill impressions and move start date into september for all 3 line items in this order. | ADI | 9467 | 596,725,967,359,674 | | | JENNIFER BRINK | Resolved | Moving Date | Done | |||||||||
| 1859 | 08/31/22 | Reed Simonsis | Naviga | Missing a date/Need a date | Passed Date | Needs to be moved to end of September to run. No content recieved from client. | ServiceNow | 8828 | 56849 | | | JENNIFER BRINK | Resolved | Moving Date | Done | |||||||||
| 1860 | 08/31/22 | Reed Simonsis | Naviga | Missing a date/Need a date | Price change preventing move. | Needs to be moved into next month. The company doesnt know what they want to use for this as of yet. | HP 3D Printing | 8459 | 56848 | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Done | |||||||||
| 1861 | 09/01/22 | MaryAnn Coyle | Leadworks | Leadworks Issue | Now that jenn fixed my LW email to be a pmmimediagroup.com address, I was able to use Forgot Password BUT I have yet to receive the rest email. Courtney Nichols has been waiting since 5 am for that reset email. | n/a | | | JENNIFER BRINK | Resolved | System Bug | |||||||||||||
| 1862 | 09/01/22 | Mikayala Delson | Leadworks | Leadworks Issue | I did not receive a Leadworks email after multiple attempts of logging in this morning. It is not in my junk or deleted inbox. | Me | | | JENNIFER BRINK | Resolved | System Bug | |||||||||||||
| 1863 | 09/01/22 | MaryAnn Coyle | Leadworks | Leadworks Issue | I clicked Forgot Password and it says it doesn't recognize my email address (mcoyle@pmmimediagroup.com) | n/a | | | JENNIFER BRINK | Resolved | System Bug | |||||||||||||
| 1864 | 09/01/22 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | I'd like to zero out this house order. thanks! | PMMI Media Group | 9498 | | | JENNIFER BRINK | Resolved | Billing | ||||||||||||
| 1865 | 09/01/22 | MaryAnn Coyle | Leadworks | Leadworks Issue | Converge/ Scout says 'Internal Service Issue' for all clients. Example: https://converge.cloud.pmmimediagroup.com/advertiser/4 | Aagard et al | | | JENNIFER BRINK | Resolved | System Bug | Yevgeny found and fixed the issue. | Yevgeny will have to look Tuesday | |||||||||||
| 1866 | 09/02/22 | Brian Gronowski | Naviga | Material Submission Issue | n | Not pulling through linked production contact | Hamburg Dresdner Maschinenfabriken, USA | 9455 | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | I see Jeff there... I added him as both Digital and Print. | ||||||||||
| 1867 | 09/02/22 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | Hi, I'd like to add two PFW Full Page Print ads for February 2023 but Naviga is giving me an error. See rows 3 and 6 in the House Ads 2023 Smartsheet: https://app.smartsheet.com/sheets/j9PV693W36CmR3wFPJw6jVXx7rxhfHXR8P23gH21?view=grid | PMMI Media Group | 9498 | Need 2 line items made | | | JENNIFER BRINK | Resolved | User Error - CST | added - you were most likely using the 2022 rate card to add vs. 2023. | ||||||||||
| 1868 | 09/02/22 | Jake Brock | Leadworks | Leadworks Issue | Forgot password link | After the updates to leadworks I am unable to get logged in. Tried forget password but no link is sent to me and is not found in spam. I know there was some changes to my account when I switched from CSM to rep so not sure if that is a factor or not. Just need help getting logged back in with new password. Thanks! | n/a | n/a | n/a | | | JENNIFER BRINK | Resolved | System Bug | This has been resolved. There was an issue in send grid. Doug fixed it. | Will work on it Tuesday | ||||||||
| 1869 | 09/05/22 | Courtney Nichols | BASE/Websites | Other | Please reset user/PW | Hi Jenn - I'm unable to access base for a project I'm helping Mac with. It won't allow me to log in with my existing credentials. See screenshot. Can you advise or reset them? Thank you. | - | - | - | | | JENNIFER BRINK | Resolved | Question | I pinged your reset password. | |||||||||
| 1870 | 09/06/22 | Reed Simonsis | Naviga | Need to move the date | Price change preventing move. | please change to april 25th 2023 | mitsubishi electric | 9292 | 58550 | | | JENNIFER BRINK | Resolved | Moving Date | ||||||||||
| 1871 | 09/07/22 | Christine Smallwood | Naviga | Rate Line Addition/Adjustment | Please change the THREE full page ads to be SIX One Half Page Ads; Please create an every-other-month schedule, i.e., Jan, March, May, July, Sept, Nov 2023. | Once you make this update, will it be possible for me to change the placement month? Or do I need to fill out this form again? | Blueprint Automation | 9454 | 59634 - Leaders in Packaging Premium | | WENDY SAWTELL | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | |||||||||
| 1872 | 09/07/22 | MaryAnn Coyle | Other | Other | I can't figure out why the campaign says it is Active but not running: 38796 - Modular Conveyor Express - FoodBevCPG_Distributors - US - 760-75-8100 | Modular Conveyor Express PW LinkedIn | | | JENNIFER BRINK | Resolved | Won't Do | MaryAnn figured it out before I got to the problem! | ||||||||||||
| 1873 | 09/07/22 | Christine Smallwood | Naviga | Reporting Issue | The total media revenue for 2022 says $126,396 in Naviga; however, when I run the Excel Spreadsheet, the total ad items add up to $94,316.62. What am I missing? | Blueprint Automation | 2022 media | Naviga Link to all 2022 media | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | The bigger number includes quoted orders. | ||||||||||
| 1874 | 09/07/22 | Roxsy Mangiante | Naviga | Missing a date/Need a date | It is not allow me to add the webinar date that it is showing available in Naviga for August 2023 | Cablevey Conveyors | 9517 | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Added! | |||||||||||
| 1875 | 09/07/22 | Mikayala Delson | BASE/Websites | Base/Website Issue | I am trying to turn this Webinar On Demand but the video is not playing. | JW Player: https://dashboard.jwplayer.com/p/iCdt4qaK/media/eVMlJlLB Registration Page: https://www.automationworld.com/home/webinar/22288655/why-automate-manufacturing-considerations-in-todays-new-normal | Epson | | | JENNIFER BRINK | Resolved | User Error - CST | Fixed - looked like the wrong embed code was used. It has been updated and is now playing | |||||||||||
| 1876 | 09/07/22 | ELIZABETH TIERNEY | Leadworks | Leadworks Issue | I was trying to add a customer to leadworks and received the attached error. | NA | NA | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | ||||||||||||
| 1877 | 09/09/22 | Roxsy Mangiante | Naviga | Need to move the date | Please move the date to September 22nd. | IAE Instituto Argentino Del Envase | 9472 | 59701 | | | JENNIFER BRINK | Resolved | Moving Date | Done | ||||||||||
| 1878 | 09/09/22 | WENDY SAWTELL | Naviga | Other | I'm trying to look up how many PFW Global 250 sponsorships have been sold (i think one for sure) but I 'm only seeing an inactive sponsorship in Naviga. Here's the l ink to the product in the hub. https://hub.pmmimediagroup.com/global-250-food-and-beverage-manufacturers-sponsorship/?brand=7-e8e9b6cd85-d72vmh | NA | | | JENNIFER BRINK | Resolved | Question | Global 250 is under the PFW print magazine product. | ||||||||||||
| 1879 | 09/09/22 | Brian Gronowski | Naviga | Need to move the date | n | George has extended the PFW Oct close, can you update Naviga to a new close date of 9/15 please | Vega | | | JENNIFER BRINK | Resolved | Won't Do | This was already done. | |||||||||||
| 1880 | 09/12/22 | Christine Smallwood | Naviga | Product Issue | The Inside Front Cover position does not appear in this proposal-how did we miss this? Will you please add this product asap? Should be priced at $10,000 net. | Filamatic | 7931 | Show Caily - Inside Front Cover | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | added. | ||||||||||
| 1881 | 09/12/22 | MaryAnn Coyle | Omeda | Help with a view | Will there be a PAN Direct Mail Base created for PEI 22? | N/A | | | JENNIFER BRINK | Resolved | Question | Done PEI2022_DirectMail_Base | ||||||||||||
| 1882 | 09/13/22 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | I'd like to zero out this Annual Resource guide. Thank you! | free w/ purchase | Prosys | 7893 | 60062 | | | Zanzy Begoun | Resolved | Billing | ||||||||||
| 1883 | 09/13/22 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | I'd like to change line item 48734 (Tech Minute) to a standard PFW White paper eBlast on 10/10 but it is saying there is no inventory. Is this possible to change still? | Mikayla is going to try deleting and re-adding | Aptean | 7961 | 48734 | | | Zanzy Begoun | Resolved | Not an error | ||||||||||
| 1884 | 09/13/22 | ELIZABETH TIERNEY | Naviga | Product Issue | I'm trying to add the web sponsorship for pack expo and getting an error. see attached. | mgs | 9543 | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | done | |||||||||||
| 1885 | 09/13/22 | MaryAnn Coyle | Leadworks | Feature Request | RE: Second Look notifications. Can you please make sure that 1. Second Look notifications are ready to go with correct due date? 2. Please make sure that when a client approves their SL in adbuilder, both the client and the CSM receive a notification with the approved version. | Second Look advertisers | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | done... just need the video | ||||||||||||
| 1886 | 09/14/22 | Reed Simonsis | Naviga | Rate Line Addition/Adjustment | please adjust these 2 eblasts to match the original IO, Sharon cannot change it. | Both eblast should be adjust to 4950.00. | puls power supplies | 9528 | 5,997,159,972.00 | | | WENDY SAWTELL | Resolved | User Error - Sales Rep | Wainting on wendy | |||||||||
| 1887 | 09/14/22 | Christine Smallwood | Naviga | Product Issue | Please update the Packaging World print ads from 3 full page ads to 6 1/2 Vertical ads: January, March,, April, July, August, September,) | Focke & Co: 2023 media | 9552 | leaders - moving into fractionals | | | JENNIFER BRINK | Resolved | Won't Do | I think this is a duplicate! I already adjusted Focke. | ||||||||||
| 1888 | 09/14/22 | Christine Smallwood | Naviga | Custom Product Request | Please add a ten category buy for Game Plan (please use the best combination of category options to achieve the best rate) | Kliklok - SYNTEGON | 9551 | Game Plan | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Done | ||||||||||
| 1889 | 09/14/22 | Christine Smallwood | Naviga | Product Issue | Please create a Second Look package that provides a 6 category price | currently, we only offer a package up to five categories. | Kliklok - SYNTEGON | 9551 | Second Look | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Should be there now! | |||||||||
| 1890 | 09/14/22 | Christine Smallwood | Naviga | Custom Product Request | update to earlier request: for this proposal, please provide six 1/2 Verticals ODD Cycle (Jan, March, May, July, Sept, Nov) | Focke & Co: 2023 media | 9552 | Leaders fractionals | | | JENNIFER BRINK | Resolved | Not an error | Done! | ||||||||||
| 1891 | 09/14/22 | Stephanie Haag | Leadworks | Reporting Issue | I put most of the information in for the Focke LinkedIn ad(6/10) but put the wrong Reach number in. After hitting create I tried to update but it won't save since it says the CTR is over 1. It says that the CTR is 9250% | https://cloud.pmmimediagroup.com/audienceNetwork/campaignDetails?cid=34495. https://cloud.pmmimediagroup.com/campaign/view?id=34495 | Focke | | | JENNIFER BRINK | Resolved | System Configuration Error | Doug fixed the error | With Doug | ||||||||||
| 1892 | 09/16/22 | WENDY SAWTELL | Naviga | Other | see attachment | NA | | | Zanzy Begoun | Resolved | Feature Request | The packages were set up a specific way and it would be difficult and time consuming to rename and adjust everything at this point. I’m going to respectfully push back on this request and say I think we should leave as is. | Meeting on this wednesday | |||||||||||
| 1893 | 09/16/22 | Brian Gronowski | Other | Other | n | MDT, not seeing PAN 2023 options. Can you also confirm PAN 3rd party rates? I see $50 somewhere which a big increase over 2022 | Big d | | | ALICIA PETTIGREW | Resolved | Question | ||||||||||||
| 1894 | 09/16/22 | MaryAnn Coyle | Other | Help with a view | Can you grant me access to PACK EXPO LinkedIn account so I can create mockups? | Joan granted access | PEI LinkedIn peeps | | | Zanzy Begoun | Resolved | System Configuration Error | ||||||||||||
| 1895 | 09/16/22 | Bea Greany | Leadworks | Leadworks Issue | Riley asked the Product Hub team to change Industry Webinar headline character count max to 85; however, that is not the correct character count max for industry webinar headlines. Riley requested the change because the headline char. max in eBuilder is 85. | Webinar eblasts and other horizontal eblasts (event, infographic) have a 70-character count limit for headlines. Refer to Box spec doc: https://pmmi.box.com/s/xdei000f36yspp0fnlejrqx064y7ykt3 | all | n/a | n/a | | | JENNIFER BRINK | Resolved | System Configuration Error | updated for all brands | |||||||||
| 1896 | 09/16/22 | WENDY SAWTELL | Naviga | Other | Hi- There's no 1/2 page island option for PW Leaders issue...just horizontal and vertical. Please add. Thanks. | NA | | | Zanzy Begoun | Resolved | Product Update/Close Date Change | |||||||||||||
| 1897 | 09/16/22 | Bea Greany | Leadworks | Other | I don't think this is an error but Jenn asked to have this logged. | I did not know until yesterday that an unapproved eBuilder campaign contains original advertiser links, rather than LeadWorks prospector ad tracking links. My takeaway from this new knowledge is to make sure production copies eBuilder HTML from approved campaigns; also preferably from the Upcoming Issues dashboard which only displays approved content...for exclusive mailings. | all | n/a | n/a | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | The link in LW will always have the error Roxsy is seeing. The Gateway we have set up required customer ID's from Omeda to function. | waiting on roxsy | ||||||||
| 1898 | 09/18/22 | David Newcorn | Naviga | Reporting Issue | See note | Disregard previous request. Found the "Settings' setting. | Westrock | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | ||||||||||||
| 1899 | 09/18/22 | David Newcorn | Naviga | Reporting Issue | Advertiser Ranking report | Ran advertiser ranking report. Says Westrock is $141K this year vs $231K last year. Christine told me it was much higher than $141K. Clicked on it, and the date range was 9/18/21 - 9/18/22 which makes no sense. I set the date range to 1/1/2022 through 12/31/2022 and got $191K. Why is the advertiser ranking report so off? And it doesn't appear to have a date range feature. | Westrock | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | ||||||||||||
| 1900 | 09/19/22 | Mikayala Delson | Naviga | Need to move the date | Hi, I'd like to move this line item to August but when I try, I am receiving an error | A-B-C Packaging Machine Corp. | 9572 | 60215 | | | JENNIFER BRINK | Resolved | Moving Date | |||||||||||
| 1901 | 09/19/22 | Roxsy Mangiante | Naviga | Feature Request | It is showing only two dates for the Linkedln posts at EXPO PACK Lideres package in Mundo | Please add the third date for Linkedln post. | Mexicana de Ingenieria | 9571 | | | Zanzy Begoun | Resolved | Product Update/Close Date Change | |||||||||||
| 1902 | 09/19/22 | Roxsy Mangiante | Naviga | Other | Trying to save the Mundo EXPO PACK package and appear an error" You must select position" | I do not know what position is referring ? | Mexicana de Ingenieria | 9571 | | | Zanzy Begoun | Resolved | System Configuration Error | |||||||||||
| 1903 | 09/19/22 | WENDY SAWTELL | Naviga | Other | Hi- I'm not seeing the retargeted ads that are included with both PW Leaders packages. Can they be added please? Thanks. | NA | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Updated the product name to Leaders Retargeting Ads | ||||||||||||
| 1904 | 09/19/22 | WENDY SAWTELL | Naviga | Other | Can you add the fractional options for the premium Leaders package so they show up as zero on the plan. Can they say (package only) like the rest of the items so it's obvious they belong to Leaders? Thanks. | NA | | | JENNIFER BRINK | Resolved | Won't Do | Jenn or Zanzy will need to remove the FP ads and put in the fractional ads for the reps. | ||||||||||||
| 1905 | 09/19/22 | MaryAnn Coyle | Other | Help with a view | Thank you for giving me access to the PE LinkedIn account but I do not have permissions to create an ad (creative). Can you help? | LinkedIn PE Account | | | JENNIFER BRINK | Resolved | System Configuration Error | |||||||||||||
| 1906 | 09/20/22 | WENDY SAWTELL | MDT (WENDY USE ONLY) | Product Issue | Could we add HUB links to all the leaders and $0 line items so that when we click on the URL from the review plan tab in MDT it leads to the HUB leaders page for that brand? | Use this Media Option to see what I mean when you click on the print products it goes to the HUB, but the $0 items don't have the same link? | MDT quote 27 as an example | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | I added the production links to the zero dollar line items. However, I left some of the OG items as is... they point to the pages of the actual item (Full Page ads, Profiles). | |||||||||||
| 1907 | 09/20/22 | Elizabeth Kachoris | MDT (WENDY USE ONLY) | Product Issue | Under PW print supplements there is a "Leaders in Packaging Print Issue and Wendy/Liz didn't know what they were? | Question on what a product is | | | JENNIFER BRINK | Resolved | Question | Leaders is not its own print supplement. This is for Profiles and there are 6 1 page ads open for sale. | ||||||||||||
| 1908 | 09/20/22 | Elizabeth Kachoris | Naviga | Rate Line Addition/Adjustment | Not sure what to pick for the nature of this issue, but as you know PAN is going under brands for 2023, but there is still a separate "brand" for PAN that is viewable in MDT. Can we rename that "brand" in Naviga to PAN - 2022 ONLY or some such thing to make it clear? | None | | | JENNIFER BRINK | Resolved | Feature Request | We can't change the name of the brand... but I did add 2022 to each product headline. | ||||||||||||
| 1909 | 09/20/22 | WENDY SAWTELL | MDT (WENDY USE ONLY) | Product Issue | Liz and Wendy noted that it would be nice of the (PACKAGE ONLY) in parenthesis was consistent in the names for the Leaders products. You can look at the example here where sometimes it's at the end and sometimes in the middle of the product name and they wonder can it be in the same spot so that when customers see it it flows easier? | https://cloud.pmmimediagroup.com/_/media-discovery-quote/review?id=27 | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Updated where we can... the difference of in the middle and at the end are because of the nature of the product. The lines with it at the end are product line items within a product used for non-package items (Print magazine is an example). | ||||||||||||
| 1910 | 09/21/22 | WENDY SAWTELL | Naviga | Other | I know this problem was marked as resolved, but I'm still not seeing fractional options for the Leaders premium program (all 1/2 page and 1/3 page sizes need to be $0 and (Package only) included please | NA | | | JENNIFER BRINK | Resolved | Won't Do | These are already there... you will only see them when adding the initial package. | ||||||||||||
| 1911 | 09/21/22 | WENDY SAWTELL | Naviga | Need to move the date | I'm trying to change line 60315 from August to January but I get the error message attached. I'm assuming it's because there's $0 value, but we'll need to be able to edit dates within the LIP packages. | Quest | 9579 | | | JENNIFER BRINK | Resolved | Moving Date | I see Jan, May, Aug and Sept already... I think this one is good. | |||||||||||
| 1912 | 09/21/22 | LEO GUENTHER | Naviga | Rate Line Addition/Adjustment | tried to change the dates to April and June | got this notification. Second time this week with this plan. Mikayla submitted my first error | A-B-C | 9572 | 60215 and 60217 | | | JENNIFER BRINK | Resolved | Moving Date | Because the rate lines aren't visible, you can't move the date. I has to be done by an admin. | |||||||||
| 1913 | 09/22/22 | Christine Smallwood | Other | Reporting Issue | comparing the 12 month analysis to my dashboard | Please note that I hit *refresh* prior to reporting this issue. The attachment shows the numbers after hitting *refresh* | Salesforce - total revenue numbers not matching in two views | Please see attached | please see attached | | | JENNIFER BRINK | Resolved | Won't Do | Hi Christine! This is something that should start with the Salesforce Form. I moved it for you: https://pmmimediagroup.atlassian.net/servicedesk/customer/portal/9/SS-8?created=true | |||||||||
| 1914 | 09/22/22 | Christine Smallwood | Naviga | Rate Line Addition/Adjustment | Please adjust to the 10% PMMI Member Discount on each placement; Please adjust the Full Page Ads as follows: Inside Front Cover, Even Cycle (3 ads only and remaining three placed by other division) months: February + April + June 2023; rate = $7,300 net (less 10%) = $6,570 net each | Jenn, please call me with any questions: 678-618-1949; if you'd like me to calculate each price, happy to do so. Hoping you may finalize this today. | Klockner-Pentaplast Pharma, Health & Protection and Durables | Naviga #9584 | All | | WENDY SAWTELL | | JENNIFER BRINK | Resolved | Billing | Done | ||||||||
| 1915 | 09/22/22 | Christine Smallwood | Naviga | Need to move the date | Please change the dates for the Full Page Ad placements as follows: February, April, June 2023 | Jenn, I submitted another request this morning for price adjustments for this same campaign; please disregard b/c Wendy helped me. | Klockner-Pentaplast Pharma, Health & Protection and Durables | 9584 | Full Page Ads | | | JENNIFER BRINK | Resolved | Won't Do | Wendy helped. | |||||||||
| 1916 | 09/22/22 | Christine Smallwood | Naviga | Reporting Issue | Please see attachment - the total amount of the campaign is incorrect $238k | KP FIlms 9584 | 9584 | total Gross/Net amount of proposal | | | JENNIFER BRINK | Resolved | System Bug | Re-built the plan and numbers now match. Wendy will need to make any further price adjustments | ||||||||||
| 1917 | 09/22/22 | Christine Smallwood | Naviga | Need to move the date | Please change dates for full page ads to IFC ads in August, October, March Directory | Please note that campaigns 9584 and 9585 constitute the EVEN CYCLE Inside Front Covers - please be sure both campaigns reflect that special position. | Klockner Pentaplast, Food Packaging | 9585 | 60405-06-07 | | | JENNIFER BRINK | Resolved | Moving Date | Need Clarification on what march directory means. Wendy will need to make any further price adjustments | |||||||||
| 1918 | 09/22/22 | Christine Smallwood | Naviga | Rate Line Addition/Adjustment | Inside Front Cover, Even Cycle (3 ads only and remaining three placed by other division) months: August + October + March Directory 2023; rate = $7,300 net (less 10%) = $6,570 net each | KP FIlms, Food Packaging | Naviga #9585 | Full Page Ads converted to Inside Front Covers | | WENDY SAWTELL | | JENNIFER BRINK | Resolved | Moving Date | Wendy will need to do any further price adjustments | |||||||||
| 1919 | 09/22/22 | Kurt Belisle | Leadworks | Leadworks Issue | Data isn't loading in the content engagement report | see attached screen shot. Data isn't loading. | Inductive Automation | | | JENNIFER BRINK | Resolved | System Bug | Base is currently working on this issue. There is a ticket open and I have been nudging it along. | |||||||||||
| 1920 | 09/22/22 | Sharon Enochs | Naviga | Other | N/A | For Syndicated content package, tier 2, when I try to create the lines, I get this message (screen shot). I have gotten this before, so it's not isolated to this order, there is an issue with this package. I believe it happens in tier 1 SC as well. Please reply to Sharon Enochs, not Reed | ServiceNow | 9514 | | | Zanzy Begoun | Resolved | System Configuration Error | package still had old syndicated native product | ||||||||||
| 1921 | 09/23/22 | MaryAnn Coyle | Leadworks | Notification Issue | Not a super big deal, but I haven't received any notification from Adbuilder when my clients approve their second look | SL advertisers | | | JENNIFER BRINK | Resolved | System Configuration Error | https://pmmimediagroup.atlassian.net/browse/LW-962 | ||||||||||||
| 1922 | 09/23/22 | Bea Greany | Naviga | Rate Line Addition/Adjustment | house ad deleted at request of Rich Skibinski then re-added at request of Tina Warren. Price needs to be zeroed. | https://pmg.navigahub.com/ew/pmg/ad/campaign_lines?ID=7365 | PMMI | 7365 | 60494 | | | JENNIFER BRINK | Resolved | Billing | Done! | |||||||||
| 1923 | 09/24/22 | WENDY SAWTELL | Naviga | Other | IDT is buying page 5 in PW on the even cycle. Based on Nov/Dec being combined, even month position advertisers will get the same spot in the Buyers Guide (polybagged in March. Can Buyers Guide be added to Naviga? We will have the three covers and only sell full-page ads. Rates are the same as regular PW issues. There will also be a corner cut but not sure if you want to add it or if CS needs to ask for a custom product to be added. When this is added to EPI's plan, I want to make sure that the March ad is removed so no confusion. Thanks.. | EPI Labelers | 9597 | | | Zanzy Begoun | Resolved | Product Update/Close Date Change | Done | |||||||||||
| 1924 | 09/27/22 | Christine Smallwood | Other | Reporting Issue | Attempting to run accurate revenue report in Salesforce for Emerging Brands Summit Sponsorship/Media Sales | Please add accurate rep and revenue number in these two reports: https://pmmidotorg.lightning.force.com/lightning/r/Report/00O8W0000075toxUAA/view?queryScope=userFolders and https://pmmidotorg.lightning.force.com/lightning/r/Report/00O8W0000075toOUAQ/view?queryScope=userFolders | All Emerging Brands Sponsors | - | - | | | Andy Lomasky | Resolved | Feature Request | This is in Andy's system so closing it out here. | https://pmmimediagroup.atlassian.net/servicedesk/customer/portal/9/SS-10 | ||||||||
| 1925 | 09/27/22 | Christine Smallwood | Naviga | Other | Audience data entered has disappeared three times, i.e., I've had to reenter it three times. Any ideas? | Jenn, please note, if you enter and/or re-enter a contract for me, please see out the audience data prior to cancelling line-items since I often add the audience data myself and it disappears if you delete/removethe line item. | Klockner-Pentaplast Pharma, Health & Protection and Durables | 9584 | all | | | JENNIFER BRINK | Resolved | Question | I see the data sticking... | |||||||||
| 1926 | 09/28/22 | Reed Simonsis | Naviga | Need to move the date | Cannot change date due to pricing | please move to 11/29, Thank! | honeywell | 8079 | 50357 | | | JENNIFER BRINK | Resolved | Moving Date | ||||||||||
| 1927 | 09/28/22 | Reed Simonsis | Naviga | Need to move the date | Cannot change date due to pricing | please move to 10/18, thanks! | puls power supplies | 9528 | 59971 | | | JENNIFER BRINK | Resolved | Moving Date | ||||||||||
| 1928 | 09/29/22 | Reed Simonsis | Naviga | Need to move the date | Cannot change date due to pricing | Have no received materials until 2 days ago. Please move the facebook and pan native ads into October. Thanks! | ServiceNow | 9514 | 5,999,759,998.00 | | | JENNIFER BRINK | Resolved | Moving Date | Moved the Native to November (Oct 1 is saturday and will make it hard to move the date again. Moved FB to end of Oct. | |||||||||
| 1929 | 09/29/22 | Brian Gronowski | Naviga | Rate Line Addition/Adjustment | n | System is not offering Member rate on PAN 3rd party ads | FoodSafe Drains | 9612 | 60813 | | | JENNIFER BRINK | Resolved | System Bug | The rate is adjusted. | |||||||||
| 1930 | 09/29/22 | PATRICK YOUNG | Other | Other | The price for PFW PAN Targeted Branding Campaign in MDT should be changed to $35 CPM it looks like the 2023 is $32 CPM | See above | NA | NA | NA | | | Zanzy Begoun | Resolved | Not an error | ||||||||||
| 1931 | 09/29/22 | Christine Smallwood | Naviga | Other | Just want to be sure there is no problem with the fact that the Ad Type says PACK EXPO for these two products (see attachments) | Sidel | 9441 | EXPO PACK PAN products: 60755 and 60756 | | | JENNIFER BRINK | Resolved | Won't Do | Not an issue. It falls under the PACK EXPO brand In Naviga. That ad type is tied to revenue on the backend and accurate. | ||||||||||
| 1932 | 09/30/22 | ELIZABETH TIERNEY | Naviga | Product Issue | can't add "web sponsorship on 3rd party" for pack expo 2022 to the plan. getting attached error. | cremer | 9615 | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | The product has been added! | |||||||||||
| 1933 | 10/05/22 | Brian Gronowski | Naviga | Rate Line Addition/Adjustment | n | System still is not offering Member rate on PAN 3rd party ads. It will show member rate at the start but as soon as you add number of impressions it defaults back to non-member rate | Lubriplate | 9627 | 60958 | | | JENNIFER BRINK | Resolved | System Bug | I updated your campaign. I have a ticket open with Naviga to see why this keeps happening. | |||||||||
| 1934 | 10/05/22 | Reed Simonsis | Naviga | Need to move the date | Price adjustment preventing change. | Please move date to 10/23. Thanks! | Honeywell | 9603 | 60640 | | | Zanzy Begoun | Resolved | Moving Date | ||||||||||
| 1935 | 10/06/22 | Stephanie Haag | Naviga | Other | trying to log into Naviga plan 9616 gives an error message and nothing is showing up when going to Campaign setup page. | https://pmg.navigahub.com/ew/pmg/ad/campaign_lines?ID=9616 | Packr | 9616 | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | |||||||||||
| 1936 | 10/06/22 | Christine Smallwood | Naviga | Rate Line Addition/Adjustment | is it me, or has this pricing been swapped, i.e., General should be more expensive than Targeted? | see attached-I have no idea if this is the correct form to fill out. Can never remember which form is for what. | General-AW LinkedIn Pricing | General-AW LinkedIn Pricing | AWLINM23 | | WENDY SAWTELL | | Zanzy Begoun | Resolved | System Configuration Error | I've updated the pricing to reflect the other brands (3,500 targeted and 7,000 general) | ||||||||
| 1937 | 10/06/22 | Bea Greany | Other | Other | SF/Naviga/LeadWorks alignment: Körber SF account, https://pmmidotorg.lightning.force.com/lightning/r/Account/0011I00000aPfa9QAC/view contains link to a non-existent LeadWorks advertiser. | Körber LeadWorks advertiser is: https://cloud.pmmimediagroup.com/advertiser/view/id/322 | Körber | N?A | | | JENNIFER BRINK | Resolved | System Configuration Error | Everything should be properly mapped now. | ||||||||||
| 1938 | 10/06/22 | PATRICK YOUNG | Leadworks | Leadworks Issue | I'm getting the attached screen shot when trying the access the Converge feature LW for Charles Ross, Fristam and Air Products. | Same as above. | Charles Ross | NA | NA | | | JENNIFER BRINK | Resolved | System Bug | Doug fixed the issue | asked Patrick some follow up questions... waiting on responses | ||||||||
| 1939 | 10/07/22 | Courtney Nichols | Naviga | Rate Line Addition/Adjustment | - | Hi Jenn, the price of this FB campaign should be adjusted o $500 per the agreement between PEY and Wendy as part of ESI's custom NL package. I know I have the ability to change the price, but I'm not sure if I should in this case or if you need to get permission again from Wendy. Let me know - thank you. | ESI Group USA | 7037 | 61002 | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Done | |||||||||
| 1940 | 10/07/22 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | I'd like to zero out this line item. Thanks! | PMMI | 9636 | | | JENNIFER BRINK | Resolved | Billing | ||||||||||||
| 1941 | 10/07/22 | Reed Simonsis | Naviga | Need to move the date | Price change preventing move. | Need date moved to 10/27 as final confirmation of tech minute changes not approved in time. Thanks, | NSK | 7968 | 48793 | | | JENNIFER BRINK | Resolved | Moving Date | Done | |||||||||
| 1942 | 10/10/22 | MaryAnn Coyle | Leadworks | Other | Tried to access clients' Second Looks in both Firefox and Chrome and security warning pops up that the cerificate is expired/invalid: NET::ERR_CERT_DATE_INVALID | Second Look Adbuilder | | | JENNIFER BRINK | Resolved | Won't Do | Glitch in the matrix! it resolved itself | ||||||||||||
| 1943 | 10/11/22 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | I'd like to zero out this line item. Thanks! | PMMI | 9652 | | | JENNIFER BRINK | Resolved | Billing | Done | |||||||||||
| 1944 | 10/12/22 | WENDY SAWTELL | Naviga | Other | Trying to upload an attachment (IO) to both of these plans but when I click on select file, nothing happens and unable to select the file. | Eastey & AFM | 9662 and 9663 | | | MaryAnn Coyle | Resolved | Won't Do | MaryAnn loaded them | |||||||||||
| 1945 | 10/13/22 | Roxsy Mangiante | Naviga | SalesForce/Naviga sync | I can't create a new proposal in Naviga | Order contact is not showing up. | IPISA | N/A | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Didn't force sync contact | ||||||||||
| 1946 | 10/13/22 | Brian Gronowski | Naviga | Rate Line Addition/Adjustment | n | Not factoring in Member rate for PAN ads | Urschel | 9671 | | | JENNIFER BRINK | Resolved | System Bug | there is something being added to the line by naviga and it is voiding the discount. I have submitted a ticket to hopefully resolve the issue. In the meantime, your plan is fixed. | ||||||||||
| 1947 | 10/13/22 | Reed Simonsis | Naviga | Need to move the date | Price change preventing move. | Please move to sometime in December.Thank! | OPC Foundation | 8243 | 51982 | | | Courtney Nichols | Resolved | Moving Date | done | |||||||||
| 1948 | 10/15/22 | WENDY SAWTELL | Naviga | Other | Trying to update to member pricing (9K) but I get an error message. I think this is an issue with all package pricing if I'm not mistaken. See attached pic. Thanks. | Beckhoff Mexico | 9675 | | | JENNIFER BRINK | Resolved | Billing | Resolved! I added the discount. | |||||||||||
| 1949 | 10/19/22 | Kurt Belisle | Naviga | Product Issue | the product isn't showing up under packages | Allied | 9690 | Trying to add 2023 tier 2 syndicated contetn | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | The packages should be available now. | ||||||||||
| 1950 | 10/19/22 | Reed Simonsis | Naviga | Need to move the date | Price adjustment preventing change. | Need to move to 11/8 as materials are not ready due to additional edits. Thanks! | NSK | 7968 | 48793 | | | JENNIFER BRINK | Resolved | Moving Date | Done | |||||||||
| 1951 | 10/20/22 | Roxsy Mangiante | Other | Other | I need to change the name of the company | The client requested to update company's name to Beckhoff Automation SA de CV | Beckhoff Automation Mexico | | | JENNIFER BRINK | Resolved | Question | Name was updated by Paul | |||||||||||
| 1952 | 10/20/22 | Courtney Nichols | BASE/Websites | Other | - | Hi Jenn, can you reset my Base password when you have a chance? It won't accept my login this morning. | - | - | - | | | JENNIFER BRINK | Resolved | Question | Done | |||||||||
| 1953 | 10/20/22 | WENDY SAWTELL | Naviga | Other | I know someone is adding the 201 video series products to Naviga so wanted to let you know I just sold a couple topics under Coding, Labeling & Printing, so I'd love if that one can be added next so I can secure their spots. They want printer applicators and pressure sensitive | Thanks! | ID Technology | 9692 | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | This 201 is now there. | ||||||||||
| 1954 | 10/20/22 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | I'd like to zero out this house order. thanks! | Done | PMMI | 9695 | | | JENNIFER BRINK | Resolved | Billing | |||||||||||
| 1955 | 10/21/22 | WENDY SAWTELL | Naviga | Other | Thanks for adding 201s, but still not able to add product. Getting error message attached below. Can you also re-name the one book Coding, Labeling and Printing and make sure the others are the same as we have in the hub? Thanks. | ID Technology | 9692 | | | JENNIFER BRINK | Resolved | System Configuration Error | Completely my fault! I used a position twice and just happened to be your 2 lines. I fixed it and added them to your plan. | |||||||||||
| 1956 | 10/21/22 | WENDY SAWTELL | Naviga | Other | ID Technology approved their 201 topics and wondering how long it will take Naviga to remove those items from the available list to purchase. I just went in and am able to buy the categories they purchased and that could cause some major problems. | These will function like eblasts... so they will pull from inventory when the plan is moved to R1. the rate line will still show. | ID Technology | | | JENNIFER BRINK | Resolved | Question | ||||||||||||
| 1957 | 10/21/22 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | I'd like to zero out this house order. thanks! | Done | PMMI | 9699 | | | JENNIFER BRINK | Resolved | Billing | |||||||||||
| 1958 | 10/24/22 | Bea Greany | Naviga | Need to move the date | cannot move NSK AW Technology Minute send date due to price adjustment | New date should be Nov 8. | NSK | 7968 | 48793 | | | JENNIFER BRINK | Resolved | Moving Date | Done | |||||||||
| 1959 | 10/25/22 | Mikayala Delson | Leadworks | Leadworks Issue | I'm trying to find this user's credentials in LW, but her name is not appearing. I checked SF and her name is there. Do I have to create a LW account for her? User: Kirtley, Renea <Renea.Kirtley@camfil.com> | Camfil | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Done - Rep should have pushed them as a material contact. | ||||||||||||
| 1960 | 10/27/22 | Courtney Nichols | Naviga | Billing Issues | - | Jenn, can you please zero this out - it's a make-good that Kelly approved. Thank you. | Hitachi | 8658 | 61058 | | | JENNIFER BRINK | Resolved | Make Good | Done! | |||||||||
| 1961 | 10/27/22 | Reed Simonsis | Naviga | Need to move the date | Price adjustment preventing change. | Please move this send to sometime late november. Got no response from client again... shocker. Thanks! | Wago | 9122 | 56810 | | | JENNIFER BRINK | Resolved | Moving Date | done - moved to 11/30 | |||||||||
| 1962 | 10/27/22 | Reed Simonsis | Naviga | Need to move the date | Price adjustment preventing change. | Please move to December 1st for billing purposes. Thanks, | Honeywell | 9603 | 60640 | | | JENNIFER BRINK | Resolved | Moving Date | ||||||||||
| 1963 | 10/28/22 | MaryAnn Coyle | Naviga | Product Issue | Wendy is looking for 2023 Labeling Playbook in Naviga | Sleeve Seal | 9714 | | | JENNIFER BRINK | Resolved | Won't Do | Playbooks have not been decided 2023 yet... once those are ready we will load to naviga. | |||||||||||
| 1964 | 10/31/22 | Bea Greany | Naviga | Need to move the date | Please change "PW - Banner Ads on PW.com" End Date to 10/31/2022. | Per Lauren Staley, PW Bagging, Pouching, Wrapping Playbook has finished and campaigns should be ended ASAP. | PMMI Media Group | 8604 | 57140 | | | JENNIFER BRINK | Resolved | Moving Date | done | |||||||||
| 1965 | 10/31/22 | Reed Simonsis | Naviga | Rate Line Addition/Adjustment | Cannot make price adjustments | Please enter this order at a value of $5,500 and Janet will apply the credit on the account. | EPLAN | 9676 | 61453 | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Adjusted | |||||||||
| 1966 | 10/31/22 | Bea Greany | Naviga | Need to move the date | Per Lauren Staley FAQ: Cybersecurity goal has been reached and campaigns should be ended ASAP. | Anastasia emailed that she deactivated the aw.com campaign , but I want the Naviga campaign End Date to match. Please change "AW - Banner Ads on AW.com" End Date to 10/31/2022. | PMMI Media Group | 9324 | 58684 | | | JENNIFER BRINK | Resolved | Moving Date | done | |||||||||
| 1967 | 11/01/22 | Bea Greany | Naviga | Need to move the date | Mundo Conveying, Feeding, and Handling Playbook finished its run 9/1/22. | Please adjust End Date for MUNDO - Banner Ads on MUNDO.com campaign. | PMMI Media Group | 9173 | 57123 | | | JENNIFER BRINK | Resolved | Moving Date | I moved the end date to 10/31... since there is billing attached I can't move it back any further. | |||||||||
| 1968 | 11/01/22 | Roxsy Mangiante | Naviga | Missing a date/Need a date | Game Plan and Second Look show no inventory | BOIX Machinery | 9629 | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Hi Roxsy... I see the dates for both Game Plan and Second look. Are you looking for the PELV inventory Doc? | |||||||||||
| 1969 | 11/01/22 | ELIZABETH TIERNEY | Leadworks | Leadworks Issue | I've had a problem with Pregis and Sharp in Leadworks for years and no one seems to be able to help. Pregis is in Leadworks and so is Sharp Packaging Systems. Sharp was purchased by Pregis in 2018. Sharp is now a Pregis produch line, but for whatever reason, we haven't been able to get the accounts merged in Leadworks. Even though pregis is the customer, all the reporting is under Sharp, no pregis. How do we get these accounts merged in leadworks under Pregis so they can see everything in one place? Thanks! | Pregis/Sharp Packaging Systems | | | JENNIFER BRINK | Resolved | Won't Do | This is with Andy's team. There isn't much we can do without the merger in salesforce. | ||||||||||||
| 1970 | 11/01/22 | Brian Gronowski | Naviga | Other | n | I'm not seeing the EBS billing in my Naviga report | https://pmmidotorg.lightning.force.com/lightning/r/Opportunity/0068W00000Uja8nQAB/view | https://pmmidotorg.lightning.force.com/lightning/r/Opportunity/0068W00000Uja8nQAB/view | | | JENNIFER BRINK | Resolved | Question | Sent an email showing Brian where this revenue lives. | ||||||||||
| 1971 | 11/01/22 | Reed Simonsis | Naviga | Need to move the date | cannot change due to pricing | Please swap these 2 line item dates. 11/13-12/1, connected with jenn on this matter. | Copia/Honeywell | 92,169,603.00 | 5,727,960,640.00 | | | JENNIFER BRINK | Resolved | Moving Date | Done | |||||||||
| 1972 | 11/01/22 | MaryAnn Coyle | Naviga | Billing Issues | Wendy placed our price (5197.50) into this order but she should have placed the price as 5080.56 per their PO. Both she and I missed this and they are contesting that item in thri Invoice7330. Is this something Janet handles on her end? | Anritsu | 8669 | 55800 | | | JENNIFER BRINK | Resolved | Billing | I added a credit line of 116.94. Janet should be able to apply it to the invoice | ||||||||||
| 1973 | 11/01/22 | Roxsy Mangiante | Naviga | Missing a date/Need a date | I need dates for two webinars: March 22nd and August 16th. | TNA North America | 9726 | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Dates were added | |||||||||||
| 1974 | 11/02/22 | Lara Krieger | Naviga | Other | Looked at Jan print view and these two clients are not pushing to Send my Ad | Lenze America and MRP Solutions | 9735 and 9644 | 61929.1 and 61105.1 | | | JENNIFER BRINK | Resolved | Not an error | I see MRP in there (it just doesn't say Mold Rite). I forced Lenze over but since it was signed via the portal, it was waiting on Reed to push it to R2 to move to SMA | ||||||||||
| 1975 | 11/02/22 | WENDY SAWTELL | Naviga | Missing a date/Need a date | I'm unable to add the CP+M Annual Resource Guide to their plan because a line item with date is missing and when I try to add it, it doesn't work. It should be in the December issue. Thanks. | Nercon | 9736 | | | JENNIFER BRINK | Resolved | System Configuration Error | This is fixed. You should see a date now. | |||||||||||
| 1976 | 11/02/22 | WENDY SAWTELL | Naviga | Other | Sorry if I'm just not seeing this, but I can't seem to add fractional ads to a leaders package at no charge. For example, Nercon wants to but premium and include six 1/3 vertical ads. Only option I find includes the price, so I manually updated to zero dollars. Please add for all sizes or let me know where to find in Naviga. Thanks. | NA | | | JENNIFER BRINK | Resolved | Question | We are working on a way to make those available to the reps without releasing the ratelines. Additonal packages were added to account for the different sizes. | ||||||||||||
| 1977 | 11/02/22 | WENDY SAWTELL | Naviga | Other | Can someone add PAN direct mail for 2023 please? Thanks. | NA | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | The Targeted Direct Mail should be there for 2023. They are now brand specific not one general PAN product. | ||||||||||||
| 1978 | 11/03/22 | Brian Gronowski | Naviga | Rate Line Addition/Adjustment | n | Not factoring in Member rate for PAN ads | Paxton ITW | 9665 | 62261 | | | JENNIFER BRINK | Resolved | System Bug | This was fixed... there is a ticket in with Naviga. | |||||||||
| 1979 | 11/03/22 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | I'd like to zero out this line item. Thanks! | PMMI | 9747 | | | JENNIFER BRINK | Resolved | Billing | Done | |||||||||||
| 1980 | 11/04/22 | MaryAnn Coyle | Leadworks | Notification Issue | My client Linda Anderson and myself just received about 10 notification about her Second Look approval. See screenshot. | Aagard | | | JENNIFER BRINK | Resolved | System Bug | These were kicked out when working on notification in Media Planner. | ||||||||||||
| 1981 | 11/04/22 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | This is a re-run of an eblast due to an error on our end and approved by Wendy and Leo. Can you please zero out this item? Thanks! | Multi-Conveyor | 9758 | 62295 | | | JENNIFER BRINK | Resolved | Make Good | Wendy adjusted. | ||||||||||
| 1982 | 11/04/22 | Courtney Nichols | Naviga | Custom Product Request | - | Just remembered I should put this request in the form, not email. See attached for details | ESI Group | 9755 | - | | | JENNIFER BRINK | Resolved | Custom Product | Emma created products needed and updated plan | |||||||||
| 1983 | 11/07/22 | Bea Greany | Leadworks | Leadworks Issue | AAG changed eblast template from PW Product Update TO PW Supplied HTML. Madysen created a new LeadWorks campaign rather than changing the template in the Naviga-generated campaign. | Please move Naviga campaign ID 9711 and Line item ID 61700 from LW campaign 40525 to LW campaign 40449. Delete LW campaign 40525. | AAG 5007 | #40449 (PW Supplied 11/11/2022) and #40525 (PW Product Update 11/11/2022) | | | JENNIFER BRINK | Resolved | User Error - CST | Moved. | ||||||||||
| 1984 | 11/07/22 | Reed Simonsis | Naviga | Need to move the date | Cannot change date due to pricing | Please move date to 11/16 for final move if no approval. Thanks! | NSK | 7968 | 45793 | | | JENNIFER BRINK | Resolved | Moving Date | ||||||||||
| 1985 | 11/08/22 | Bea Greany | Naviga | Need to move the date | PW Nov print and PW Dec print will be combined into a single issue in 2023. PW New Issue Alert product needs to be updated to reflect this. | Currently, Naviga published dates for PW New Issue Alert NL include Nov 17 and Dec 15. These dates need to be removed and Dec 1 needs to be added. (I've blocked 2 PW eblast positions on Dec 1 to allow for a Dec 1 PW NIA). I cannot remove the existing Nov & Dec published dates because advertisers are booked into each date. Robatech campaign 9397; Reynolds Co. campaign 9643; Lubriplate Lubricants campaign 9634. | PMMI Media Group | | | JENNIFER BRINK | Resolved | Moving Date | Done | |||||||||||
| 1986 | 11/08/22 | Bea Greany | Naviga | Billing Issues | all line items should be $0 | PMMI Media Group | 9498 | | | JENNIFER BRINK | Resolved | Billing | Done | |||||||||||
| 1987 | 11/08/22 | Bea Greany | Naviga | Billing Issues | all line items should be $0. | PMMI Media Group | 9385 | | | JENNIFER BRINK | Resolved | Billing | Done | |||||||||||
| 1988 | 11/08/22 | ELIZABETH TIERNEY | Other | Product Issue | I'm trying to add a 201 video to a media discovery tool plan and I'm getting an error. see attached screenshot. | all packaging machinery | | | JENNIFER BRINK | Resolved | System Configuration Error | Yevgeny was able to fix the issue. | Waiting on Y's feedback | |||||||||||
| 1989 | 11/09/22 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | I'd like to zero out this line item. Thanks! | PMMI | 9794 | | | JENNIFER BRINK | Resolved | Billing | Done | |||||||||||
| 1990 | 11/09/22 | WENDY SAWTELL | Naviga | Custom Product Request | Please add as many retargeted impressions we have for case packing/cartoning. Depending on how many we have I might reduce some of the PW impressions, unless you tell me I need to do so either way (be honest with me...it is what it is). | Delkor | 9799 | | | JENNIFER BRINK | Resolved | Custom Product | Added and plan is already confirmed :) | With Jen K for pricing | ||||||||||
| 1991 | 11/09/22 | WENDY SAWTELL | MDT (WENDY USE ONLY) | Other | Not a big issue, but the links to the 101s & 201s do not connect to the correct pages in the hub. Thanks. | Aagard | | | Emma Satchell | Resolved | System Configuration Error | This has been completed. | ||||||||||||
| 1992 | 11/10/22 | Bea Greany | Naviga | Need to move the date | Monique Scott requested an extension of the OEM flexi ad banner campaign, 2023 PELV Exhibit Sales. We need to extend the End Date to Jan 6, 2023 | PMMI | 9270 | 58473 | | | JENNIFER BRINK | Resolved | Moving Date | Done! I moved it out in GAM too | ||||||||||
| 1993 | 11/10/22 | WENDY SAWTELL | Other | Other | I don't have access/permissions to open the Inventory smartsheet for 101 videos on the Hub under the sales info tab. See pic below. | NA | | | JENNIFER BRINK | Resolved | Question | I gave access to you, Jake, Leo, Patrick, daniel and liz. Brain and Christine were already there.... does anyone else need it? | ||||||||||||
| 1994 | 11/10/22 | Courtney Nichols | Naviga | Need to move the date | - | Hi Jenn, can you move this date to 12/2? If I re-enter the product I still need to have you change the price to $2100, so if you can just move the date that would be great. Thank you | Inductive Automation | 8204 | 51841 | | | JENNIFER BRINK | Resolved | Moving Date | ||||||||||
| 1995 | 11/10/22 | WENDY SAWTELL | MDT (WENDY USE ONLY) | Other | Some items still show up in MDT even though they are turned off in Naviga...couple examples would be a few playbooks and the women in packaging product. | NA | | | JENNIFER BRINK | Resolved | System Configuration Error | Playbooks should be removed with the next update Women in packaging was added back. | ||||||||||||
| 1996 | 11/14/22 | Reed Simonsis | Send My Ad | Other | Double checked order had production contacts and was QC'd | Lara mentioned this order did not flow into send my ad. Thanks! | Schenck | 9761 | | | JENNIFER BRINK | Resolved | System Configuration Error | This has been fixed! The profiles now live in SMA. | Need to send this to Naviga. PFW's leaders program isn't pushing | |||||||||
| 1997 | 11/14/22 | Mikayala Delson | Leadworks | Template Issue | For some reason this 11/3 newsletter is not showing up in Brian's view but i see it in mine. Is there a reason why he's unable to see it in Leadworks? See screenshot attached | Cleveland Gear | 9283 | 58525.2 | | | JENNIFER BRINK | Resolved | Question | It isn't showing for brian because there weren't any leads generated. Reps and clients can't see campaigns with 0 leads. | ||||||||||
| 1998 | 11/15/22 | WENDY SAWTELL | Naviga | Other | Clicked to generate a proposal and got an error message (see attached) | Nercon | 9736 | | | JENNIFER BRINK | Resolved | System Bug | Seems like the connection timed out. Wendy was able to move forward. | |||||||||||
| 1999 | 11/15/22 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | This is a make good eblast that Brian would like to re-run. Can we zero out this order? thanks | Cleveland Gear | 9834 | 63111 | | | JENNIFER BRINK | Resolved | Make Good | Done | ||||||||||
| 2000 | 11/15/22 | WENDY SAWTELL | MDT (WENDY USE ONLY) | Other | Hey- Technology Minute link sends to eBlasts page in Hub and should direct to Tech Minute page. https://hub.pmmimediagroup.com/technology-minute/?brand=7-9898d682a1-bxx7v9 | NA | | | Emma Satchell | Resolved | System Configuration Error | This has been completed | ||||||||||||
| 2001 | 11/16/22 | Jake Brock | Naviga | Rate Line Addition/Adjustment | n/a | This client running 1/2 page or larger in all three CMP issues, profile in annual resource guide should be free in that case. Just need a price override on that line item to $0. | Romark Logistics | 9835 | 63148 | | WENDY SAWTELL | | JENNIFER BRINK | Resolved | Custom Product | Wendy took care of this one. | ||||||||
| 2002 | 11/16/22 | Bea Greany | Naviga | Other | Naviga is not working for me | This is Mariia Druziuk. I used Bea’s name because I couldn’t find mine. | ALL | | | JENNIFER BRINK | Resolved | Won't Do | Mariia was able to get in | |||||||||||
| 2003 | 11/17/22 | Reed Simonsis | Naviga | Billing Issues | cannot change price | Please zero out items as this is an approved make good order. Thanks! | copia | 9787 | 6,253,562,536.00 | | | JENNIFER BRINK | Resolved | Billing | Done | |||||||||
| 2004 | 11/17/22 | Courtney Nichols | Naviga | Rate Line Addition/Adjustment | - | Good morning, Jenn, can you please adjust the 11/18 PFW FB price to match the others @ $2100 (22% discount). I added the line for PFW and removed the AW FB since it's a PFW project they are promoting. LMK if you have any questions. Thank you. | Inductive Automation | 8204 | 63213 | | | JENNIFER BRINK | Resolved | Billing | Done | |||||||||
| 2005 | 11/17/22 | Bea Greany | Leadworks | Leadworks Issue | Email preview links in the Upcoming Issues dashboard are broken. I've checked multiple campaigns. This is not affecting individual campaigns. I can open a campaign to enter ad materials. | Screenshot of error message is attached. This affects the link provided to copy writers for SL/PH requests and also affects production's ability to copy the HTML for Omeda production. | all | N/A | | | JENNIFER BRINK | Resolved | System Bug | fixed! | https://pmmimediagroup.atlassian.net/browse/LW-985 | |||||||||
| 2006 | 11/18/22 | WENDY SAWTELL | MDT (WENDY USE ONLY) | Other | Can a column be added that indicates the total dollar amount on each plan? For example, If I'm looking at the attached pic I'd like to know how much Lee is putting in each proposal at a glance. Thanks. | NA | | | JENNIFER BRINK | Resolved | Feature Request | The Price column is now live :) https://cloud.pmmimediagroup.com/_/media-discovery-quote | ||||||||||||
| 2007 | 11/21/22 | Courtney Nichols | Naviga | Need to move the date | - | please move July to August - thank you. | WLS | 9764 | 62343 | | | JENNIFER BRINK | Resolved | Moving Date | ||||||||||
| 2008 | 11/21/22 | MaryAnn Coyle | Naviga | Product Issue | Leo is trying to add PW LIP Pro to order and gets the attached error. Not sure if it has to do with him chaging print date to April? | A-B-C | 9572 | | | JENNIFER BRINK | Resolved | System Configuration Error | The package has been added successfully | |||||||||||
| 2009 | 11/22/22 | LEO GUENTHER | Naviga | Billing Issues | I picked January on the plan and it shows up as Feb. | The two free print issues should be January and August | Mettler Toledo | 9871 | 73736 | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | The start date of the campaign was 1/2/2023, so the Jan print issue didn't show/stick. I updated the start and moved the feb ad to Jan. | |||||||||
| 2010 | 11/22/22 | WENDY SAWTELL | MDT (WENDY USE ONLY) | Other | The new Leaders packages are not "working" in MDT. It seems that we need to add three installments for each program, but not all installments showing up. See screenshot. Thanks. | NA | | | JENNIFER BRINK | Resolved | UI Clarity | Emma posted the how to in chatter. This isn't an error, just a miscommunication on our part. | ||||||||||||
| 2011 | 11/22/22 | LEO GUENTHER | Naviga | Notification Issue | Tried to Add Premium with 1/2 horizontal and got error | Tried to make 1/2 page ads Jan, april, aug and noiv | Kaufman | 9872 | | | JENNIFER BRINK | Resolved | System Bug | There is a bug in Naviga blocking the reps from adding the packages to the plans. I have filed a ticket and put a workaround in place. Reps should be able to add these plans now. | ||||||||||
| 2012 | 11/22/22 | BASE/Websites | Base/Website Issue | Bad text wrap on image in article. | This is a limitation of the new skin. Base sent over some tips on how to avoid the issue. Jen K and I also gave the recommendation to avoid an image in between those 2 ad slots if possible. | Fuseneo | URL: https://www.packworld.com/design/package-design/article/22565299/buzzworthy-spray-closures-go-viral-for-pepsicos-tropicana | Base # 22565299 | | | JENNIFER BRINK | Resolved | Not an error | https://trello.com/c/eUoZUxuz/500-weird-text-wrapping-around-an-image | ||||||||||
| 2013 | 11/23/22 | WENDY SAWTELL | Naviga | Other | Finalized 2023 plan for Aagard and wanted to point out a few things. 1. There are two forms asking for the same info...the LIP categories form is under installment #1 and #2. We only need one. 2. Unable to add dates to the four LinkedIn posts included with Leaders...would be helpful if we could just add the four months they are thinking so there's a reminder for CSM. 3. Therre are four forms for the free LinkedIn posts asking for categories but these are not category based and organic posts on PW's LinkedIn page so they can be removed. There are no forms to provide the mini-directory categories. I put LinkedIn and mini-directory categories in the notes for now. Thanks. | 9875- Aagard | | | Emma Satchell | Resolved | Feature Request | This is resolved by using the form I created, if that doesn't work, let me know and we can work on additional solutions. - Emma Satchell | ||||||||||||
| 2014 | 11/23/22 | WENDY SAWTELL | Naviga | Other | One of the installments for LIP is $5999.99 and the other two are 6k. Can you update so all three are 6k? | Thanks! | NA | | | JENNIFER BRINK | Resolved | Won't Do | We can price adjust the 5999.99 installment on a case by case basis, but the reason for the wonky price is how Naivga does math. | |||||||||||
| 2015 | 11/28/22 | Brian Gronowski | Naviga | Custom Product Request | n | need to add 6x cover tip ad and rate $9200 call to discuss | vdg | 9882 | | | JENNIFER BRINK | Resolved | Custom Product | Rateline added | ||||||||||
| 2016 | 11/28/22 | MaryAnn Coyle | Naviga | Need to move the date | Am I able to move this to 12/2? It's part of a package. | Squid Ink | 7644 | 46369 | | | JENNIFER BRINK | Resolved | Moving Date | Done - I had to create a new line item... since this is flexible the line is locked as soon as date passes.I moved it to 12/9 to give you more time in the system. If you do want it 12/2 I can move it when you have materials. | ||||||||||
| 2017 | 11/28/22 | PATRICK YOUNG | Naviga | Other | I'm getting an error message when trying to enter a PW 1/2 H Premium Package. See attached screenshot | I need to create a media plan for mk North America for a PW LIP 1/2 page H premium package. The | mk North America | Opp # 9841 | | | JENNIFER BRINK | Resolved | System Bug | There is a bug in Naviga blocking the reps from adding the packages to the plans. I have filed a ticket and put a workaround in place. Reps should be able to add these plans now. | ||||||||||
| 2018 | 11/28/22 | LEO GUENTHER | Naviga | Notification Issue | Tried to save the plan with my 4 print ad dates and got the error warning. | I have a call with CAMA in one hour | CAMA | 9877 | Leaders Premium 1/2 page vert | | | JENNIFER BRINK | Resolved | System Bug | There is a bug in Naviga blocking the reps from adding the packages to the plans. I have filed a ticket and put a workaround in place. Reps should be able to add these plans now. | |||||||||
| 2019 | 11/28/22 | Lee Ashcroft | Naviga | Other | Husky's IO needs to be addressed to their legal name...can someone change it for me? Here's what it should say. The IO will need to be addressed to legal name Husky Injection Molding Systems Ltd. Please re-send me the final . Thanks! Sarah | Husky | 9881 | | | JENNIFER BRINK | Resolved | Won't Do | This request need to start in Salesforce. I will file the ticket with Paul Shraga for you! the change was made. | https://pmmimediagroup.atlassian.net/servicedesk/customer/portal/9/SS-22 | ||||||||||
| 2020 | 11/29/22 | Reed Simonsis | Naviga | Need to move the date | Please movve into next month | Please move into december. | Service Now | 9514 | 60819 | | | JENNIFER BRINK | Resolved | Moving Date | ||||||||||
| 2021 | 11/29/22 | Reed Simonsis | Naviga | Need to move the date | Most likely will be cancelled as it has been move all year. | Please move into next year sometime. Idk who will make the decision what will happen wit this campaign. | wago | 7988 | 49094 | | | JENNIFER BRINK | Resolved | Moving Date | Moved to December 23rd. | |||||||||
| 2022 | 11/29/22 | Reed Simonsis | Naviga | Need to move the date | No content submission, need new date | Please change to late december. Thanks, | Service Now | 8828 | 59783 | | | JENNIFER BRINK | Resolved | Moving Date | Moved to 12/16. Needed to make a new line item because this is a flexible campaign and the date was locked on the OG line. | |||||||||
| 2023 | 11/29/22 | Reed Simonsis | Naviga | Need to move the date | Cannot change date due to pricing | Please move facebook to December 16th. Thanks, | schneider electric | 9060 | 56555 | | | JENNIFER BRINK | Resolved | Moving Date | ||||||||||
| 2024 | 11/29/22 | Bea Greany | Leadworks | Leadworks Issue | The advertiser LeadWorks campaign for 12/2/2022 HCP Quick Hits NL is missing/does not exist | Naviga campaign ID 9698; line ID 61600 | MHI - Maruho Hatsujyo Innovations | LeadWorks campaign does not exist; Naviga campaign 9698 | 61600 | | | JENNIFER BRINK | Resolved | System Bug | Doug is working on a fix for the problem, but i was able to find this campaign and fix the date. | |||||||||
| 2025 | 11/29/22 | Christine Smallwood | Naviga | Billing Issues | Looks like Installments #1 and #3 are both scheduled for January 2023. This does not appear correct. | Please take a look at the date for Installment #2 and make sure all three installments are scheduled for the correct dates. | Packaging Distributors, Inc. | 9893 | 64144 + 64145 | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Updated | |||||||||
| 2026 | 11/29/22 | Courtney Nichols | Other | Rate Line Addition/Adjustment | - | Jenn, I kind of made a mess of Weber's final FB/LI package. Can you help me fix it for November billing? In trying to move the dates to December without bugging you I deleted the FB portion and then realized the pricing would be off. It's a 5-15k audience. Sorry for the mess, let me know if you have any questions. | Weber | 7623 | 56177 and 64101 | | | JENNIFER BRINK | Resolved | Moving Date | Double check that what is did was right, but this is done. | |||||||||
| 2027 | 11/30/22 | WENDY SAWTELL | Naviga | Other | won't let me approve Mundo eBlasts. says I need rate card | Husky | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | I added the line. I couldn't replicate the issue, so please let me know if it happens again. Thanks! | ||||||||||||
| 2028 | 11/30/22 | Mikayala Delson | Naviga | Need to move the date | Hi Jenn, I would like to move this PAN campaign to 12/1/2022-3/31/2023. Can you assist? I am receiving this error in the screenshot attached. | added new line and a production note for Ana. | Dennis Group | 9138 | 56895 | | | JENNIFER BRINK | Resolved | Moving Date | ||||||||||
| 2029 | 12/01/22 | Brian Gronowski | Naviga | Product Issue | n | please refer tp plan 8148 and items 51106 and 51108. need to recreat for pelv 2023 | vdg | 9919 | | | JENNIFER BRINK | Resolved | Custom Product | Done! | ||||||||||
| 2030 | 12/02/22 | WENDY SAWTELL | MDT (WENDY USE ONLY) | Other | I'm not seeing the Lideres packages in MDT/can't figure out how to add them...Basic, pro and EXPO PACK | NA | | | JENNIFER BRINK | Resolved | Won't Do | Wendy figured it out | ||||||||||||
| 2031 | 12/06/22 | Brian Gronowski | Naviga | Other | n | cmp enewsletter dates not appearing available and all show up as test company | PSSI | 9956 | | | JENNIFER BRINK | Resolved | Won't Do | |||||||||||
| 2032 | 12/06/22 | Bea Greany | Leadworks | Leadworks Issue | I tried opening the Submit Materials tab to check the mail. But it doesn't open. It just loads. This tab does not work in all campaigns. I already logged out, but that didn't help. | This is Mariia Druziuk. I used Bea’s name because I couldn’t find mine. | ALL | | | JENNIFER BRINK | Resolved | System Bug | Yevgeny was able to fix the issue with ebuilder | |||||||||||
| 2033 | 12/06/22 | WENDY SAWTELL | Leadworks | Other | I noticed that there's no export button on Nita's converge/Scout page. | Nita Labeling | | | JENNIFER BRINK | Resolved | Not an error | The button only shows on Enhanced Advertisers. Nita is currently not an enhanced advertiser. | ||||||||||||
| 2034 | 12/08/22 | PATRICK YOUNG | Naviga | SalesForce/Naviga sync | Please connect KSS to Naviga. I need to create/close a $15,000 order | See below error message | Koch Separation Solutions | NA | NA | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | This has been pushed. The issue was the zip code... it was missing the leading 0. | |||||||||
| 2035 | 12/08/22 | Mikayala Delson | Leadworks | Template Issue | Hey Jenn, when I try to generate a PDF proof for Second Look and GP ads, it is now generating. So If you click View Ad and generate proof, nothing happens: https://cloud.pmmimediagroup.com/gamePlanStats/view?aid=12&categoryId=408&eventId=13. I tried this in both dashboards and even looked up the advertiser manually in Leadworks, | Game Plan and Second Look | | | JENNIFER BRINK | Resolved | System Configuration Error | This is fixed... it does take A LONG time to come up, but it does generate eventually. | ||||||||||||
| 2036 | 12/08/22 | Courtney Nichols | Naviga | Billing Contact not pulling through | tried to push it through with mac but it's not working | Messe | 9845 9846 | | | JENNIFER BRINK | Resolved | System Configuration Error | The contact type didn't push as it should have. I can't replicate it, but I was able to fix it. | |||||||||||
| 2037 | 12/09/22 | LEO GUENTHER | Naviga | Other | picked the dropdown, selected my 3 full page issues and it just goes back to the pick issues screen | About to quit and grab a BEER! I picked the other 3 items fine. | Texwrap | 9494 | Leaders Premium full pages | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Added the package to the plan using dates provided by Leo! | |||||||||
| 2038 | 12/09/22 | LEO GUENTHER | Naviga | Notification Issue | tried check dates and got two different alerts | Tried to ad 3 video eBlasts 2/9, 7/13 and 10/26 | Dorner | 10015 | eBlasts | | | JENNIFER BRINK | Resolved | Won't Do | Leo figured it out before I saw this ticket! | |||||||||
| 2039 | 12/12/22 | Stephanie Haag | Leadworks | Leadworks Issue | The Start and End date are not showing up despite it being filled in in all the correct places. https://cloud.pmmimediagroup.com/_/audience-network?aid=490 | Promach | | | JENNIFER BRINK | Resolved | System Bug | Doug fixed the error. | https://pmmimediagroup.atlassian.net/browse/LW-1006 | With Doug | ||||||||||
| 2040 | 12/13/22 | Bea Greany | Naviga | Need to move the date | want to change HCP Focus send date #1 of 2 from Jan 4 to Jan 12. The resend will remain on Jan 18 | Messe Dusseldorf Advertiser ID 101414 | 9845 | 63207 | | | JENNIFER BRINK | Resolved | Moving Date | I moved the issue date to 1/12 and moved Messe into it. | ||||||||||
| 2041 | 12/13/22 | Christine Smallwood | Naviga | Need to move the date | Please move the currently scheduled September Print Ad (LIP) to August 2023. Please confirm. | This is simply an incorrect date selection on my part, learning that the PACK EXPO 2023 issue is August and not September. | Printpack | 9382 | 59107 | | | JENNIFER BRINK | Resolved | Moving Date | This is done :) And I thought the show issue was Sept too for a little while! | |||||||||
| 2042 | 12/13/22 | Kelly Greeby | Naviga | Other | N/A | Can you please send an informer report to Trey and Claudia weekly that lists ALL the upcoming webinars we have on the books - only things that are sold not things in reserved or proposals -- thanks | N/A | N/A | N/A | | | JENNIFER BRINK | Resolved | Feature Request | I set up 2 reports. A weekly digest of all upcoming and a daily confirmed yesterday email that will only send if there is a sold webinar. | |||||||||
| 2043 | 12/14/22 | Reed Simonsis | Naviga | Rate Line Addition/Adjustment | when the facebook was moved the pric was removed | updated | schneider electric | 9232 | 57368 | | | JENNIFER BRINK | Resolved | User Error - CST | ||||||||||
| 2044 | 12/14/22 | David Newcorn | Naviga | Other | N/A | Dave mentioned he had asked you for a report last week that was a report by leaders type. Basic, Premium and Pro - please include company name and how much they paid for it. We ALSO need a report that shows anyone that is running in Leaders that is NOT running in the January issue. Can you get to this this week please. Thx - K | N/A | N/A | | | JENNIFER BRINK | Resolved | Not an error | Sent the report... attached here for future reference | ||||||||||
| 2045 | 12/14/22 | Bea Greany | Leadworks | Leadworks Issue | submitted by Anastasia | 1) Dec 14 PW Packaging Insights – Nita Labeling: PMMICD221206012 Omeda mailing created Dec 6 via Base API – Quality Check/Approval: Dec 9 2) Dec 15 AW Mitratech Supplied HTML: PMMICD221213003 – Omeda mailing created Dec 13 – Quality Check/Approval: Dec 13 3) Dec 16 AW PROFINEWS: PMMICD221208003 – Omeda mailing created Dec 8 – Quality Check/Approval: Dec 12 4) Dec 16 PW New Issue Alert – PAXTON: PMMICD221212011 – Omeda mailing created Dec 12 via Base API – Quality Check/Approval: Dec 14 | multiple | 36682, 42305, 37437, 37382 | N/A | | | JENNIFER BRINK | Resolved | System Configuration Error | Doug fixed the issue and IDs are now sticking as they should | |||||||||
| 2046 | 12/14/22 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | I would like to zero out this house order. thanks! | PMMI | 10065 | | | JENNIFER BRINK | Resolved | Billing | Done | |||||||||||
| 2047 | 12/14/22 | Lara Krieger | Send My Ad | Product Issue | Not moving to Send my Ad- client sent materials | Messe Dusseldorf North America | | | JENNIFER BRINK | Resolved | Not an error | |||||||||||||
| 2048 | 12/15/22 | Christine Smallwood | Naviga | SalesForce/Naviga sync | resolved | ITW Hartness | 9633 | resolved - it finally worked | | | JENNIFER BRINK | Resolved | Won't Do | Christine resolved her own issue | ||||||||||
| 2049 | 12/15/22 | Christine Smallwood | Naviga | SalesForce/Naviga sync | When I click on the proposal to open the Naviga proposal, it spins and does not open. Please see if you can kick into gear on your end. I'm in limbo. | ITW Hartness | 9633 | | | JENNIFER BRINK | Resolved | Won't Do | Christine resolved her own issue | |||||||||||
| 2050 | 12/15/22 | Stephanie Haag | Naviga | Rate Line Addition/Adjustment | The client wants to change their PW 1/2 page vertical ads to 1/2 island ads. https://pmg.navigahub.com/ew/pmg/ad/campaign_lines?ID=9552 | Focke | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Done | ||||||||||||
| 2051 | 12/15/22 | WENDY SAWTELL | Naviga | Other | Tried changing the date to June 5th, but got the attached error message. | Columbia Machine | 9917 | 67200 | | | JENNIFER BRINK | Resolved | Moving Date | Done | ||||||||||
| 2052 | 12/16/22 | PATRICK YOUNG | Leadworks | Leadworks Issue | The Content Engagement Report is not appearing in LW for Assured Automation | See above | Assured Automation | NA | NA | | | JENNIFER BRINK | Resolved | User Error - CST | The needed IDs were entered and the data is now there. | |||||||||
| 2053 | 12/19/22 | WENDY SAWTELL | Naviga | Other | There are a few straggler PAN items showing up under PAN Sales for 2023...can they be adjusted and put under the correct brand? See screenshot below. Thanks. | NA | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Yep... I am already in the middle of it. I am splitting the campaigns and making notes as I go :) - I think I got the rest of them... let me know if anything else pops up! | ||||||||||||
| 2054 | 12/19/22 | Stephanie Haag | Naviga | Rate Line Addition/Adjustment | The client is moving their LinkedIn to January and price needs to be increased for 3690. https://pmg.navigahub.com/ew/pmg/ad/campaign_lines?ID=7427 | Fallas | | | JENNIFER BRINK | Resolved | Moving Date | Done | ||||||||||||
| 2055 | 12/19/22 | Stephanie Haag | Naviga | Rate Line Addition/Adjustment | The client wants to change their PW full page ads to 1/2 island ads. https://pmg.navigahub.com/ew/pmg/ad/campaign_lines?ID=9440 | Novembal | | | JENNIFER BRINK | Resolved | Moving Date | Done | ||||||||||||
| 2056 | 12/19/22 | MaryAnn Coyle | Naviga | Product Issue | Need RFP Status added to LIP LinkedIn Product for production: https://pmg.navigahub.com/EW/PMG/ad/pw/edit_campaign_line?ID=111456&l=63289.1&c=9781 | American Flexpack | 9781 | 63289 | | | JENNIFER BRINK | Resolved | Feature Request | added the workflow status | ||||||||||
| 2057 | 12/19/22 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | I would like to zero out this house order. thanks! | PMMI | 10142 | | | JENNIFER BRINK | Resolved | Billing | Done | |||||||||||
| 2058 | 12/20/22 | MaryAnn Coyle | Naviga | Billing Issues | Last billing request for 2022! Please discount NBE's PW Native Ad $400 since there was an error in their October Native ad which they were charged for in full. | National Bulk | 9160 | 57066 | | | JENNIFER BRINK | Resolved | Billing | Done | ||||||||||
| 2059 | 12/20/22 | WENDY SAWTELL | Naviga | Other | This is wonky. Tried to book 201 video series under labeling using the category roll-fed labels. I got the error message letting me know inventory is not available so figured it was sold recently and the inventory doc wasn't updated. When I ran a report to see who bought it, it shows up that ID Technology bought it, but they bought pressure sensitive and printer/applicators. See screenshots. I'd like to offer Sleeve Seal roll-fed labelers. | ID Technology/Sleeve Seal | 9692/10156 | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | I fixed the ID campaign and added the 201 video to sleeve seal. | |||||||||||
| 2060 | 12/20/22 | LEO GUENTHER | Naviga | Other | I pick the Pro, set the two print dates, hit save and it just clicks back to the package. Naviga does not take it. This is the second time this glitch has happened. | Leibinger | 10153 | Leaders Pro | | | JENNIFER BRINK | Resolved | System Configuration Error | I missed changing the issue close date on the Buyer's Guild Product ad product setup. | ||||||||||
| 2061 | 12/20/22 | Reed Simonsis | Naviga | Billing Issues | Client wants all to bill in january instead of monthly. | Please move both Pan banner ads to a January full billing. | coperion k-tron | 9808 | 6,284,962,850.00 | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Should have been entered as a flexible campaign. | |||||||||
| 2062 | 12/20/22 | WENDY SAWTELL | Naviga | Other | error message when tried to add the Women's Supplement inside front cover. See screenshot attached. | Delkor | 10159 | | | JENNIFER BRINK | Resolved | System Configuration Error | This should be fixed! The size wasn't assigned on the ratecard. | |||||||||||
| 2063 | 12/20/22 | MaryAnn Coyle | BASE/Websites | Base/Website Issue | Is there a reason why these items do not show up on Shemesh profile? They are related correctly in Base and there is only one Shemesh company.1. https://www.packworld.com/supplier-news/product/22379536/shemesh-automation-net-weight-liquid-filling-machine 2. https://www.packworld.com/supplier-news/product/22353388/shemesh-automation-gummies-packaging-line 3. https://www.packworld.com/machinery/primary-packaging/product/22276124/shemesh-automation-continuous-motion-capping-machine | Shemesh Automation (Base Id: 21194982) | | | JENNIFER BRINK | Resolved | System Configuration Error | Article type wasn't mapped. P1 fixed it | https://trello.com/c/x5zuEWUO/523-products-not-showing-on-leaders-profiles | |||||||||||
| 2064 | 12/21/22 | LEO GUENTHER | Naviga | Other | Could not change the print dates in the poan | Please make the dates January, March, April, July, August, November/December | SIKO | 10087 | | | JENNIFER BRINK | Resolved | Moving Date | Done | ||||||||||
| 2065 | 12/22/22 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | I'd like to zero out this house order. thanks! | PMMI | 10174 | | | JENNIFER BRINK | Resolved | Billing | Done | |||||||||||
| 2066 | 12/22/22 | Reed Simonsis | Naviga | Need to move the date | This is the Wago order that hasnt run from wago. The facebook is in december while everything else is in next year. | Please move facebook to January (Hopefully this order even runs) Thanks, | Wago | 7988 | 49094 | | | JENNIFER BRINK | Resolved | Moving Date | Moved to Jan | |||||||||
| 2067 | 12/22/22 | Reed Simonsis | Naviga | Missing a date/Need a date | Had issues with the creatives and have no recieved new creatives | Please move into mid January | Service Now | 8828 | 64372 | | | JENNIFER BRINK | Resolved | Moving Date | Moved to Jan | |||||||||
| 2068 | 12/22/22 | FLAVEL SHURTLEFF | BASE/Websites | Base/Website Issue | I've uploaded my digital editions using BASE and Zesty but they are not updating on the Sales Rep Center of the HUB | HCP/OEM, PFW digital editions on the HUB | | | Eric Ashbrook | Resolved | System Configuration Error | Amber/Eric fixed the issue. | ||||||||||||
| 2069 | 12/29/22 | Bea Greany | Naviga | Rate Line Addition/Adjustment | all prices need to be zeroed; these are house ads | Advertiser ID 101726 PMMI | 10180 | all | | | Emma Satchell | Resolved | Billing | Thanks for submitting your request! This has been completed. | ||||||||||
| 2070 | 01/03/23 | Courtney Nichols | Naviga | Need to move the date | - | Jenn, I may have accidentally selected 1/18/22 as the date for this eblast reschedule...can you switch it to 2023? I'm unable to: https://pmg.navigahub.com/EW/PMG/ad/pw/edit_campaign_line?l=51726 Thank you. | Inductive Automation | 8204 | 51726 | | | Emma Satchell | Resolved | Moving Date | Hello, thank you for your request! This has been completed. Please let me know if you have any questions. | Hi Jenn - I had some trouble with this one. I looked at the history of changes, and it appears this indeed a campaign that was accidentally scheduled for 2022 when updated. However, it won't let me change the date. Do I need to delete it and then add a new line item for 2023? | ||||||||
| 2071 | 01/03/23 | MaryAnn Coyle | Leadworks | Help with a view | Madysen does not have Audience Network Admin view/permissions in Leadworks to see the PAN Master Campaigns Dash. | All | | | JENNIFER BRINK | Resolved | Not an error | Hello, thank you for your request! This has been completed. Please let me know if you have any questions. | ||||||||||||
| 2072 | 01/03/23 | MaryAnn Coyle | BASE/Websites | Material Submission Issue | On-site Native ad submission links have not been entered in production notes for January's ads and need them created asap if possible. Thank you! | Hello, I've been informed that this has been resolved. Please follow-up via email if I am incorrect. | National Bulk | 9886 and 9957 | 64017 and 65283 respectively | | | Emma Satchell | Resolved | Not an error | Hello, I've been informed that this has been resolved. Please follow-up via email if I am incorrect. | |||||||||
| 2073 | 01/03/23 | LEO GUENTHER | Naviga | Product Issue | Put in Leaders in Packaging but it would not allow me to choose the January Issue | Feb was the first option. | Allied Flex | 10182 | | | Emma Satchell | Resolved | Product Update/Close Date Change | Thanks for submitting your error! This has been updated and one of the package's full page ads have been moved to January. | ||||||||||
| 2074 | 01/04/23 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | Hello, I'd like to zero out these two house order. Thanks! | PMMI | 10195 and 10196 | | | Emma Satchell | Resolved | Billing | Hello, thank you for your request! This has been completed. Please let me know if you have any questions. | |||||||||||
| 2075 | 01/05/23 | Mikayala Delson | BASE/Websites | Template Issue | For some reason two of the images are not displaying. I tried to upload them on my own and it still does not display even after it is published. The two images that won't display are attached. | https://companyupdate.pmmimediagroup.com/portal/7c89d2d565b3a3b6c0f833ed9c2f7a50/promotions | Hixson | | | JENNIFER BRINK | Resolved | User Error - CST | Looks like the images are now showing. I changed the format and was able to upload and see all images. | Hi Jenn, Apologies, I couldn't figure out a fix for this one | ||||||||||
| 2076 | 01/06/23 | LEO GUENTHER | Other | Other | Scout | Did Glenroy ever get contacted for the Scout Beacon to be added to their site. | Glenroy | | | Mikayala Delson | Resolved | Question | The beacon is functioning on the Glenroy site and i am seeing scout activity in their campaign. | |||||||||||
| 2077 | 01/09/23 | LEO GUENTHER | Naviga | Other | Tried to Add Maryann Boese as the Print and digital material | Got an error attached | Shurtape | 9963 | Production Contact | | | Emma Satchell | Resolved | User Error - Sales Rep | Hello, thank you for your request! This has been completed. Please let me know if you have any questions. | |||||||||
| 2078 | 01/09/23 | Courtney Nichols | Naviga | SalesForce/Naviga sync | - | Hi Jenn, Happy New Year. In Naviga Paige Howarth is appearing with an email address (phowarth@leshowe.com) that doesn't match what's in SF. Can you take a look at why I can't pull in her correct email address as the Standard-Knapp production contact? Thank you. | Standard-Knapp | 10141 | - | | | JENNIFER BRINK | Resolved | System Configuration Error | I manually updated the email address. Reaching out to Simone to see why it didn't update when it was adjusted in Salesforce. | |||||||||
| 2079 | 01/09/23 | Stephanie Haag | Naviga | Other | In the campaign production forms for both Game Plan and Second look the second category of Form/Fill/Seal - Horizontal is not staying. It keeps turning blank. | Kliklok | https://pmg.navigahub.com/ew/pmg/ad/campaign_production_forms?ID=10225 | | | JENNIFER BRINK | Resolved | System Configuration Error | It looks like there were too many characters. I removed a couple spaces and now they are sticking. | |||||||||||
| 2080 | 01/10/23 | Bea Greany | Naviga | Need to move the date | no error | Need to move the January PW New Issue Alert NL deployment date and all advertisers (Robatech) to Jan 30 (issue close was extended and delayed production of the Jan print issue). | Robatech USA Inc. | 9397 | 59163 | | | JENNIFER BRINK | Resolved | Moving Date | ||||||||||
| 2081 | 01/10/23 | Brian Gronowski | Naviga | Missing a date/Need a date | n | can you open the date for the 1/23 hand picked. Customer wants to purchase | Hiperbaric | 10237 | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | |||||||||||
| 2082 | 01/11/23 | FLAVEL SHURTLEFF | Naviga | Reporting Issue | The SALES report for Feb 23 ProFood World is 8 ads less than the PRODUCTION report | ProFood World 2023 sales vs. production reports | | | JENNIFER BRINK | Resolved | User Error - CST | Updated Settings | ||||||||||||
| 2083 | 01/12/23 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | Hi Jenn, Uline canceled their PW and AW LIP program but Leo said to keep just their print ads in the magazine. Do I have to delete these two line items or should they be zeroed out? | Uline | 9126 and 9147 | 56825.1. and 56990.1 | | | JENNIFER BRINK | Resolved | Question | Done - Mikayla deleted the lines. | ||||||||||
| 2084 | 01/12/23 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | I'd like to zero out both house orders, thanks! | PMMI | 10254, 10255 | | | JENNIFER BRINK | Resolved | Billing | Done | |||||||||||
| 2085 | 01/12/23 | Hannah Cater | BASE/Websites | Base/Website Issue | I searched for the Advertiser company using their short base ID and the "GraphQL error" was there right away. When I tried to schedule PW Leaders 2023, the "Base4 REST API error" showed up. | AXON (13276286) | | | JENNIFER BRINK | Resolved | System Bug | There was an issue with schedules. P1 fixed the error and the schedules are live | Trello ticket open for this one. | |||||||||||
| 2086 | 01/17/23 | Reed Simonsis | Naviga | Need to move the date | cannot change due to pricing | Please change to March 1st, Thanks! | standex | 9383 | 58957 | | | JENNIFER BRINK | Resolved | Moving Date | Done | |||||||||
| 2087 | 01/17/23 | Reed Simonsis | Naviga | Need to move the date | cannot change due to pricing | Please change the march date to and august print date!Thanks, | igus | 10193 | 68429 | | | JENNIFER BRINK | Resolved | Moving Date | Done | |||||||||
| 2088 | 01/18/23 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | Hi Jenn, I'd like to make these 1/2 page horizontals 1/2 verticals instead. thanks! | Mamata Enterprises, Inc. | 10145 | 68794, 68795, 68796 | | | JENNIFER BRINK | Resolved | Custom Product | Done | ||||||||||
| 2089 | 01/18/23 | WENDY SAWTELL | Naviga | Other | Tried to cancel the plan because I put the CM+P stuff on their full plan that was approved, but I get the error message below. Seems like it thinks the plan was approved. | Columbia/Okura | 8588 | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | I was able to cancel. I think you just needed to go through all the warnings! Just wanted to make sure you were really sure :) | |||||||||||
| 2090 | 01/18/23 | Mikayala Delson | BASE/Websites | Base/Website Issue | The client would like the two articles in the Company News section deleted. I couldn't find where to remove them. See screenshot, | LIP Profile: https://www.profoodworld.com/leaders/cleaning-sanitizing-cip/company/13276926/central-states-industrial-csi | Central States Industrial (CSI) | LIP Profile | | | JENNIFER BRINK | Resolved | Question | Showed Mikayla how to remove them from our site. | ||||||||||
| 2091 | 01/18/23 | Reed Simonsis | BASE/Websites | Base/Website Issue | Tried to add category schedule to base and got error. | will not allow me to schedule and categories for leaders 2023. | - | - | | | JENNIFER BRINK | Resolved | System Bug | Need to know what the actual category for coding/lableing/printing should be. | ||||||||||
| 2092 | 01/19/23 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | I'd like these house orders zeroed out, thanks! | PMMI Media Group | 10289, 10290 | | | JENNIFER BRINK | Resolved | Billing | ||||||||||||
| 2093 | 01/19/23 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | Hi Jenn, I would like to zero out this house order. Thanks! | PMMI | 10287 | | | JENNIFER BRINK | Resolved | Billing | ||||||||||||
| 2094 | 01/19/23 | Jake Brock | Naviga | Missing a date/Need a date | Tried picking date but got error that it was closed. Got approval from Wendy and Reed to sell with Jan 27 date since client says they can get materials on Tuesday next week. | Cient wants two Facebook ads but wants first to start on Jan 27th and confirmed they can get materials by Tuesday. Reed says that should work and also spoke to Wendy. Tried to enter in Jan 27th for first FB ad but got error that issue is closed. Are we able to open it back up to close this order? | Slideways | 10267 | 68930 | | | JENNIFER BRINK | Resolved | Moving Date | ||||||||||
| 2095 | 01/20/23 | FLAVEL SHURTLEFF | Naviga | Reporting Issue | Pulled a sales report for February 2023 PFW, then a separate sales report for same issue | There are 23 companies that are on the production report that are NOT on the sales report (see text fle) | February 2023 Production vs. Sales Report Pull | | | JENNIFER BRINK | Resolved | User Error - CST | Worked with George to update settings | |||||||||||
| 2096 | 01/23/23 | Mikayala Delson | BASE/Websites | Template Issue | Hi Jenn, the client and I tried to replace some the images within the featured products, when i go to approve the changes, the images all look correct. once i approve the changes and refresh the digital profile page, the image do not save correctly. In the first screen shot it shows the images that i want to replace. The second screenshot is the LIP page after i approved the changes. the images are completely in the wrong order and the wrong images. | Glenroy Inc. | LIP Profile | | | JENNIFER BRINK | Resolved | User Error - Client | Recreated product ads for client | Need images from Mikayla... reached out and waiting for her to send them. | ||||||||||
| 2097 | 01/24/23 | Reed Simonsis | Naviga | Need to move the date | Price change preventing move. | Please move to Febuary 7th! Thanks, | boston Dynamics Inc | 10252 | 68896 | | | JENNIFER BRINK | Resolved | Moving Date | I am assuming you mean line 68869 and its done :) | |||||||||
| 2098 | 01/25/23 | Mikayala Delson | Naviga | SalesForce/Naviga sync | Hey Jenn, I'm trying to change the billing contact to Jaime Schultz in this Naviga campaign. I see he is in SF under billing contact and I pressed force Naviga sync. Is there a reason why I am not seeing him under the billing contact dropdown in Naviga after I refreshed the page? | Spee-Dee | 10330 | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | The agency needed to be removed so the client was billed directly. | |||||||||||
| 2099 | 01/25/23 | Brian Gronowski | Naviga | Reporting Issue | Searched for available inventory for OEM Standard eblast | The report has some weird data. 999 | Reid | | | Emma Satchell | Resolved | Question | Complete | |||||||||||
| 2100 | 01/25/23 | WENDY SAWTELL | Naviga | Other | Tried to raise the price of the Show Daily back Cover to $12,376 and got the attached error message that I've never seen before. | MG America | 10335 | | | JENNIFER BRINK | Resolved | System Configuration Error | Fixed. | |||||||||||
| 2101 | 01/25/23 | Courtney Nichols | Naviga | Billing Issues | - | Jenn, 2 LIP installments are scheduled for January in this order and I'm unable to fix it. Can you move one of the January installments to August? | Bell=Mark | 9847 | 65494-5 | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | ||||||||||
| 2102 | 01/25/23 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | I'd like to zero out this house order. thanks! | Done | PMMI | 10328 | | | JENNIFER BRINK | Resolved | Billing | |||||||||||
| 2103 | 01/26/23 | Lara Krieger | Naviga | Other | Noticed this was in SMA but not showing in Naviga until l clicked on the "Reserved orders" but this is a valid new order from this morning. | Miura America Co., Ltd. | 10215 | 68529.1 | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Sent the link to the hub to download the form | ||||||||||
| 2104 | 01/26/23 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | I'd like to zero out this house order. thanks! | pmmi | 10340 | | | JENNIFER BRINK | Resolved | Billing | Done | |||||||||||
| 2105 | 01/26/23 | Courtney Nichols | Naviga | Rate Line Addition/Adjustment | - | Jenn, can you please move this billing date to February, so it bills when the syndicated items start? Thank you. | Allied Elec. | 9690 | 67647 | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Done | |||||||||
| 2106 | 01/27/23 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | Hi Jenn, can you adjust this PAN campaign rate to $1750? Thanks! | Viking Masek Global Packaging Technologies | 10214 | 69148 | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Done! | ||||||||||
| 2107 | 01/27/23 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | Hi Jenn, I think I need a revenue adjustment to this webinar plan... I'm forwarding you this email thread with Brian and Trey. | Aptean | 10046 | | | JENNIFER BRINK | Resolved | Question | Resolved | |||||||||||
| 2108 | 01/27/23 | Christine Smallwood | Naviga | Other | Attempting to add the actual category to the Production Form - but form not available | Please add the Production Form for an "Additional Category" product - in Naviga | Massman | 10054 | 69151 | | | JENNIFER BRINK | Resolved | Question | Suggested using the OG category/leaders form.. update with the new category and load it to the new plan. | |||||||||
| 2109 | 01/27/23 | Mikayala Delson | Other | Product Issue | Hey Jenn, Gleroy was installing Scout and ran into this error. Can you assist? See screenshot attached. | Glenroy Inc. | Scout | | | JENNIFER BRINK | Resolved | System Configuration Error | The beacon is functioning on the Glenroy site and i am seeing scout activity in their campaign. | Reached out to Joan to see if she has come across this error. This is a new one for me. | ||||||||||
| 2110 | 01/30/23 | WENDY SAWTELL | Naviga | Other | There's some EXPO PACk items that are falling under PE revenue and need to be moved to Mundo. Cama- plan 10076, Heat & Control- plan 9867 (2 items), Sidel - plan 9441, Valco Melton plan 8986 | NA | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Fixed | ||||||||||||
| 2111 | 01/30/23 | Courtney Nichols | Naviga | Need to move the date | Hi Jenn, can you please move this Jan full-page to March? https://pmg.navigahub.com/EW/PMG/ad/campaign_lines?ID=9690 Thank you. | Allied Electronics | 9690 | 67617 | | | JENNIFER BRINK | Resolved | Moving Date | Moved to March | ||||||||||
| 2112 | 01/30/23 | Reed Simonsis | Naviga | Need to move the date | Cannot change date due to pricing | Please see the attached File. It has all the moves that are needed on an excel sheet with all their data with it. I hope this is easier to sort out versus 4 million entries. Thanks! | Multiple Jim Clients | Multiple | Multpiple | | | JENNIFER BRINK | Resolved | Moving Date | Done | |||||||||
| 2113 | 01/30/23 | Christine Smallwood | Other | Other | My Media Opportunties are now showing all reps opportunities and not just mine. I'd like the view to show only my opportunities. | My Media Opportunities | | | Andy Lomasky | Resolved | System Configuration Error | |||||||||||||
| 2114 | 01/31/23 | Bea Greany | Leadworks | Leadworks Issue | Hey! Leadworks doesn't track me. I tested this on two campaigns. But it seems that Leadworks does not see me at all. I've already tried to log out and in again, but it doesn't help. | This is Mariia Druziuk. I used Bea’s name because I couldn’t find mine. | As for now, these campaigns #43911 #43902 | | | JENNIFER BRINK | Resolved | System Configuration Error | ||||||||||||
| 2115 | 01/31/23 | WENDY SAWTELL | Leadworks | Other | Under dashboards and reports we have the Game Plan/Second Look reports...one with full list and one by category. The one by category is not working and that is a key selling tool to be able to show all the Labeling advertisers when selling to a Labeling prospect. Can someone look and see if it can be fixed? Thanks. | NA | | | JENNIFER BRINK | Resolved | System Bug | https://pmmimediagroup.atlassian.net/browse/MP-656 | These were working in December. Yevgeny is working on a fix | |||||||||||
| 2116 | 02/01/23 | Claudia Smith | Naviga | Need to move the date | None | Can you move the Universal Robots webinar that was slated for March 20th to April 11th in Naviga | Universal Robots | Webinar | | | Emma Satchell | Resolved | Moving Date | |||||||||||
| 2117 | 02/02/23 | Roxsy Mangiante | Naviga | SalesForce/Naviga sync | It is not showing the Order contact to create a proposal | Heidelberg ID # 111746 | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | |||||||||||||
| 2118 | 02/03/23 | Bea Greany | Naviga | Product Issue | reaching out to Jenn Brink, miracle worker, to get this issue resolved | Liz Tierney's client, CCL Healthcare, want to buy HCP Quick Hits for 5 consecutive weeks. Naviga HCP Quick Hits product is not structured in a way that allows Liz to sell 5 consecutive newsletters. Liz needs the following dates: Feb 17, Feb 24, Mar 3, Mar 10, Mar 17. Each of these Quick Hits dates should be priced at $1050 net. All dates are currently unsold. | 101454 CCL Healthcare | needs to be created | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | |||||||||||
| 2119 | 02/03/23 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | Hey Jenn, Leo originally had a couple campaigns that were in Dec 2022. Janet put an internal note comment for me to change the dates, so I changed a couple start dates to February instead of Dec 2022. Now Janet is saying the revenue is still showing in Dec 22 and Jan 23 and both issues are closed. I'm not sure what to do in this situation, are you able to assist? | Heat and Control | 9869 | | | JENNIFER BRINK | Resolved | User Error - CST | ||||||||||||
| 2120 | 02/03/23 | Riley Phoenix | Naviga | Other | I opened the materials for Shemesh and it had Tawi banners I uploaded earlier, and now the Tawi record has the Shemesh materials. Somehow the Tawi materials are linked to both campaigns. | Shemesh & Tawi | 10058 & 9984 | 66685.1 & 65571 | | | JENNIFER BRINK | Resolved | User Error - CST | The same material record was added to both campaigns... Looks like MaryAnn added it on accident. | Emailed Riley... Looks like MAC attached a material record from another company. | |||||||||
| 2121 | 02/06/23 | LEO GUENTHER | Naviga | Other | The plan is sitting in Contract Signed Stage for weeks now | The plan is still in Contract Signed. ???? | Heat and Control | 9869 | | | JENNIFER BRINK | Resolved | User Error - CST | |||||||||||
| 2122 | 02/06/23 | Brian Gronowski | Naviga | Need to move the date | n | Craft Brew is scheduled to close on 2/13 but naviga has 2/1 and not allowing for us to close out orders. Can update close date to 2/13 | Tel-Tru | 10393 | | | JENNIFER BRINK | Resolved | Moving Date | |||||||||||
| 2123 | 02/06/23 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | I'd like to zero out this house order. thanks! | PMMI | 10392 | | | JENNIFER BRINK | Resolved | Billing | ||||||||||||
| 2124 | 02/06/23 | Bea Greany | Naviga | Need to move the date | digital edition link will not be ready due to materials extension for Feb PFW. | Please change February PFW New Issue Alert date from Feb 16 to Feb 24 | Industrial Magnetics, Cleveland Gear, (Astec Industries - quote) | 9905, 9283, 9296 | 66066, 58522, 58581 | | | JENNIFER BRINK | Resolved | Moving Date | ||||||||||
| 2125 | 02/06/23 | Reed Simonsis | Naviga | Rate Line Addition/Adjustment | Product insights changing to automation skills in May.. needs to be adjusted price | please update this line item to be 4,250 per the original IO. Thanks! | NSK | 10210 | 69457 | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | ||||||||||
| 2126 | 02/07/23 | Claudia Smith | Naviga | Need to move the date | None | Need to move the Universal Robots webinar date to April 27 | Universal Robots | Webinar | | | JENNIFER BRINK | Resolved | Moving Date | |||||||||||
| 2127 | 02/08/23 | Bea Greany | Naviga | Product Issue | eblasts were booked as VIDEO but they should be SUPPLIED HTML | IAE advertiser ID 110025 | 9470 | 59696, 59697 | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | changed the type of eblast to supplied for both lines. Price increases $300 per send, is that an issue? | ||||||||||
| 2128 | 02/08/23 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | I'd like to zero out this house order. thanks! | PMMI Media Group | 10408 | | | JENNIFER BRINK | Resolved | Billing | ||||||||||||
| 2129 | 02/08/23 | ELIZABETH TIERNEY | Naviga | Product Issue | When trying to add the Premier Suppliers package, to a plan, I get the error in the screenshot attached. | CCL Healthcare | 10407 | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | ||||||||||||
| 2130 | 02/08/23 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | I'd like to zero out this house order. thanks! | PMMI | 10392 | | | JENNIFER BRINK | Resolved | Billing | ||||||||||||
| 2131 | 02/08/23 | WENDY SAWTELL | Naviga | Other | Kurt originally built this opportunity, but Liz closed the sale. We need to update the rep and who is getting paid on this so Kurt doesn't get credit/commission for this sale. I don't have permissions to make the updates. Thanks. | Fortress | 9793 | | | JENNIFER BRINK | Resolved | Not an error | I see Liz as the rep, waiting for wendy to confirm. | |||||||||||
| 2132 | 02/09/23 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | I'd like to zero out this house order. thanks! | PMMI | 10424 | | | Resolved | Billing | |||||||||||||
| 2133 | 02/09/23 | FLAVEL SHURTLEFF | Send My Ad | Need to move the date | Checking ad status for HCP Spring 2023 | Need to reflect Send My Ad with the new issue close dates for 2023. (attached) | HCP close dates in 2023 for SMA | | | JENNIFER BRINK | Resolved | Moving Date | These have been updated. I have pushed all the regular ads. I am working on why the profiles didn't push over | |||||||||||
| 2134 | 02/09/23 | LEO GUENTHER | Naviga | Notification Issue | Need to open up OEM Leaders | Kondracki Group | 10419 | | | Emma Satchell | Resolved | Product Update/Close Date Change | OEM Leaders close has been pushed to EOD tomorrow. | |||||||||||
| 2135 | 02/09/23 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | I'd like to zero out this house order. thanks! | PMMI | 10418 | | | JENNIFER BRINK | Resolved | Billing | ||||||||||||
| 2136 | 02/13/23 | Kim Overstreet | Naviga | Reporting Issue | n/a | Is it possible to set up some sort of reporting so that when a "Sustainable Packaging Explained" video sells, Kim Overstreet receives a notification? Kelly mentioned that an Informer Report might be the best option, but I leave it up to you! (This request was sent in by Emma Satchell, on behalf of Kim Overstreet) | n/a | n/a | n/a | | | JENNIFER BRINK | Resolved | Feature Request | Added the product to existing daily sends. | |||||||||
| 2137 | 02/13/23 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | I'd like to zero out this house order. thanks! | PMMI Media Group | 10431 | | | JENNIFER BRINK | Resolved | Billing | Done | |||||||||||
| 2138 | 02/14/23 | MaryAnn Coyle | Send My Ad | Other | Could you push PakTech's Craft Brew 1/2 island into SendMyAd? Lara is aware. | PakTech | 10442 | 69812 | | | JENNIFER BRINK | Resolved | Not an error | Done | ||||||||||
| 2139 | 02/15/23 | Madysen Fast | Naviga | Billing Issues | This line item needs to be deleted but I cannot adjust the billing | Viking Masek | 10043 | 67094 | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Plan has been updated. I reduced the August installment. | ||||||||||
| 2140 | 02/16/23 | Reed Simonsis | Naviga | Rate Line Addition/Adjustment | Cannot change date due to pricing | Please adjust price of 69900 to 4,250 to match 68950. Please delete 68950 after the price adjustment. Thank you! | Laird Connectivity | 10270 | 6,895,069,900.00 | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Done | |||||||||
| 2141 | 02/16/23 | LEO GUENTHER | Naviga | Product Issue | can not find Pre-Made Plastic Bags or Pre-Made Plastic Suppliers for the 101 series in Naviga | Pac Machinery | 10463 | | | Dominique Carmona | Resolved | Product Update/Close Date Change | The product was added to Naviga | |||||||||||
| 2142 | 02/17/23 | Bea Greany | Naviga | Rate Line Addition/Adjustment | need to have native ad 4/1 and 5/1 line items zeroed out for this house ad request | PMG ID #107371 | 10408 | 69962 & 69963 | | | JENNIFER BRINK | Resolved | Billing | Done | ||||||||||
| 2143 | 02/17/23 | Christine Smallwood | Naviga | Reporting Issue | Resolved: Please disregard-attempting to download the signed contract - no report available; please let me know when report is available. | Please see attached screen shot. | Sidel | 10443 - please disregard-resolved | n/a | | | JENNIFER BRINK | Resolved | Won't Do | ||||||||||
| 2144 | 02/17/23 | Christine Smallwood | Naviga | Reporting Issue | attempting to download the signed contract - no report available; please let me know when report is available. | Please see attached screen shot. | Sidel | 10443 | n/a | | | JENNIFER BRINK | Resolved | Won't Do | ||||||||||
| 2145 | 02/20/23 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | Hi Jenn, I have two requests. First, I would like to zero out these 3 house campaigns. Second, when I created 10473 and 10474, the production contacts automatically populate to Meredith and Lara. How do I remove Merideth and only have Lara auto populate as print contact? | These have been adjusted. I think I fixed the production contact thing too! | PMMI | 10473, 10474, 10475 | | | JENNIFER BRINK | Resolved | Billing | |||||||||||
| 2146 | 02/21/23 | PATRICK YOUNG | Naviga | Need to move the date | Please change the start of the program and campaigns to March 15th. WS has approved the $35 CPM pricing | This a time sensitive request. | Sealstrip | 10302 | 4 PAN Lines | | | JENNIFER BRINK | Resolved | Moving Date | Done | |||||||||
| 2147 | 02/21/23 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | I'd like to zero out this house order. thanks! | PMG | 10476 | | | JENNIFER BRINK | Resolved | Billing | done | |||||||||||
| 2148 | 02/23/23 | Claudia Smith | Naviga | Need to move the date | None | Change date to April 13 | HUSKY | | | JENNIFER BRINK | Resolved | Moving Date | Moved! | |||||||||||
| 2149 | 02/23/23 | Reed Simonsis | Naviga | Need to move the date | Price change preventing move. | Please move to sometime early May! Thank you. | B&R Automation | 10358 | 69395 | | | JENNIFER BRINK | Resolved | Moving Date | Moved... Please add it to the AW move sheet. | |||||||||
| 2150 | 02/23/23 | Anastasia Cherniak | Leadworks | Template Issue | All 3 advertisers have separate campaign for 3/9 PFW focus. They all should be included to 1 template. | Lubriplate Lubricants, SEW-EURODRIVE, Cleveland Gear Company | | | JENNIFER BRINK | Resolved | System Bug | Yevgeny fixed this issue :) | https://pmmimediagroup.atlassian.net/browse/LW-1048 | |||||||||||
| 2151 | 02/24/23 | Reed Simonsis | Naviga | Need to move the date | Cannot change date due to pricing | Please move date to march 1st. Thanks! | Temposonics | 10346 | 69342 | | | JENNIFER BRINK | Resolved | Moving Date | Moved... Please add to the AW move sheet | |||||||||
| 2152 | 02/27/23 | PATRICK YOUNG | Naviga | Other | Please change the impression number in the 2 PAN campaigns from 33,000 to 50,000 | See above. Naviga would not allow me or Wendy to make the make the impression change. | ESI Group USA | 10488 | PAN | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | ||||||||||
| 2153 | 02/27/23 | Mikayala Delson | BASE/Websites | Base/Website Issue | I'm trying to add this YouTube channel to the Company Details > YouTube Videos section but I keep receiving an error. | YouTube Channel: https://www.youtube.com/@foodsafedrains7938/videos | Food Safe Drains | | | JENNIFER BRINK | Resolved | User Error - Client | The reason it wasn't pulling through is the system needs the actual channel ID and what was provided is their handle. I used inspect on their youtube channel and found it in the code. | |||||||||||
| 2154 | 02/27/23 | Kelly Greeby | Naviga | Missing a date/Need a date | N/A | We have a close date of 5/23 on the Hub for the Women in Packaging Supplement -- https://hub.pmmimediagroup.com/women-in-packaging-supplement/?brand=7-9898d682a1-bxx7v9. Can we make the date the same as the July book sales close, which is 6/6? Likely need to confirm with Lara - would just be a lot more clear if there weren't two different dates but she may need more time for the WIP book. | N/A | N/A | N/A | | | Emma Satchell | Resolved | Product Update/Close Date Change | Hello, we need to keep the close date 5/23 for the WIP supplement, as editors have to go through and edit all advertiser provided material for the supplement. I've changed the date back in Naviga. - ES | Jenn updated Naviga - Emma please update the hub when you have a moment. | ||||||||
| 2155 | 02/27/23 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | I'd like to zero out this house order. thanks! | PMMI | 10496 | | | JENNIFER BRINK | Resolved | Billing | ||||||||||||
| 2156 | 02/28/23 | Reed Simonsis | Other | Leadworks Issue | Trying to update the stats in Addaptive Campaign on Leadworks. Everytime i save it deletes all my information and will not updated. | Please input the attached stats to this campaign:https://cloud.pmmimediagroup.com/audienceNetwork/addData?cid=39915 - or let me know how i can! | Dennis group | | | JENNIFER BRINK | Resolved | User Error - CST | Done. When you load stats in these reports, you can't use comma's! | |||||||||||
| 2157 | 02/28/23 | Reed Simonsis | Naviga | Missing a date/Need a date | Passed date, cant move | Schnedier still has not provided material. Please move to sometimes in may or april and let me know the date so i can log it for EBM. Thanks! | Schneider Electric | 10175 | 68254 | | | JENNIFER BRINK | Resolved | Moving Date | I had to delete and re-add a line because its flexible billing. | |||||||||
| 2158 | 02/28/23 | Reed Simonsis | Naviga | Missing a date/Need a date | Price change preventing move. | Part of sydicated content, Just need moved to early March, materials ready to go. | Service Now | 8828 | 69458 | | | JENNIFER BRINK | Resolved | Moving Date | I had to delete and re-add a line because its flexible billing. I didn't see materials to move, so you will need to upload the materials to the new record. | |||||||||
| 2159 | 02/28/23 | Reed Simonsis | Naviga | Missing a date/Need a date | Price change preventing move. | This is the old facebook that is running repeat materials, Just need the facebook and 3rd party ads moved to next month. Facebook early next month so we can run it before the switch. | Wago | 7988 | 6,825,561,698.00 | | | JENNIFER BRINK | Resolved | Moving Date | ||||||||||
| 2160 | 02/28/23 | PATRICK YOUNG | Naviga | Other | Please change impression count from 50,000 to 25,000 for their 2nd PAN campaign. | See above | ES Group USA | 10488 | 7011 | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Done | |||||||||
| 2161 | 03/01/23 | Courtney Nichols | Naviga | Billing Issues | - | Hi Jenn, can you adjust this line so the remainder of billing doesn't start until 4/1? They should not be billed for February - the banners are not running currently.Thank you. | Ulmann | 10183 | 68348 | | | JENNIFER BRINK | Resolved | Billing | Done! | |||||||||
| 2162 | 03/02/23 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | I'd like to zero out this house order. thanks! | This house order has been zeroed out! Have a great day! | PMMI | 10524 | | | Emma Satchell | Resolved | Billing | |||||||||||
| 2163 | 03/02/23 | Stephanie Haag | BASE/Websites | Base/Website Issue | when you click on the view products button on the data card it leads to an error page and the URL isn't right. The URLs work when you are in the profile just not trying to go from the card to the profile. I have tried editing the Url but it doesn't work | https://www.loom.com/share/20d0ae6a87364669a930e3fb2dfb6f5a | Meler | | | Emma Satchell | Resolved | Not an error | Stephanie needed to clear cache and it solve the issue. | |||||||||||
| 2164 | 03/02/23 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | I'm trying to switch the PW PAN campaign (65703) to a PFW. I added the PFW PAN (70346) but I am unable to delete the original PW PAN. Can you switch the PW to PFW 3rd party banner ads for me please? | Perfex Corporation | 9997 | 65703 | | | Emma Satchell | Resolved | Billing | This campaign has been updated accordingly. | ||||||||||
| 2165 | 03/01/23 | Mikayala Delson | Leadworks | Template Issue | I'm trying to create a Scout LW Campaign but i keep receiving a 404 error. Can you confirm if the campaign was created properly? Their beacon was also installed yesterday but I am not seeing it populate in their Leadworks. | AZO, Inc. | | | Emma Satchell | Resolved | System Bug | Fixed. | Issue with LW, Yevgeny was able to fix it. | |||||||||||
| 2166 | 03/02/23 | Mikayala Delson | BASE/Websites | Template Issue | Hey Jenn, I had a request from Brian regarding Leaders in Base. Is it possible to update/correct the headings in the Leaders upload portal to mirror what is appearing on the site. We have run into this a couple of times with advertisers not understanding where to update because we label it differently. Modify Product Promotions is Featured Products on the live site. Description is MORE INFO ON XXX on the live site. I'm not sure if this is doable since it is Base, but let me know if you have any other suggestions. Thanks! | (General) | | | Emma Satchell | Resolved | Question | Hello Mikayla, I've been informed by Jen Krepelka that we are unable to change the fields (as they are controlled by the platform, Base). If advertisers continue to run into this as an issue, please let us know. | ||||||||||||
| 2167 | 03/02/23 | Bea Greany | Naviga | Rate Line Addition/Adjustment | no error, just need prices zeroed for these house ad campaigns, and the campaigns moved along in the review process. | I successfully fixed campaign 9599 (without bugging you) by adding the $0 OBC rate line for Women in Packaging and deleting the $$ full-page ad line entry (which was wrong). | PMMI & PMG house campaigns | multiple. PMMI: 10524, 10254, 10196, 10180. PMG: 10287 | | | Emma Satchell | Resolved | Billing | Hello, these orders have been zeroed out and they're moved to R2 or later. One is in R2 (waiting on Courtney) and the rest are confirmed. | ||||||||||
| 2168 | 03/23/23 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | I'd like to zero out this new EBS campaign. Thanks! | PMMI Media Group | 10608 | | | Emma Satchell | Resolved | Billing | Updated! Thanks Mikayala! | |||||||||||
| 2169 | 03/22/23 | Brian Gronowski | Other | Other | n | MDT is linking to an old Show Daily page. https://hub.pmmimediagroup.com/pack-expo-show-daily/?brand=7-9898d682a1-bxx7v9 | Bericap | | | Emma Satchell | Resolved | Product Update/Close Date Change | Link has been updated and will be reflected in MDT first thing tomorrow morning. Thanks for catching this, Brian! | |||||||||||
| 2170 | 03/22/23 | Mikayala Delson | Leadworks | Rate Line Addition/Adjustment | I'd like to zero out this house order. thanks! | PMMI Media Group | 10606 | | | JENNIFER BRINK | Resolved | Billing | ||||||||||||
| 2171 | 03/28/23 | Bea Greany | Leadworks | Leadworks Issue | ad links are broken. I'm getting the “500 Internal Server Error” message when clicking on any/all advertiser links in emails tests and deployed emails. I've checked email tests sent today plus Editors' Picks NL deployed at 9:30 am today,. Also clicked in yesterday's PW supplied HTML Messe Dusseldorf eblsat and Hand Picked NL. | editorial links function as expected. | all | all | n/a | | | Emma Satchell | Resolved | System Bug | ||||||||||
| 2172 | 03/28/23 | Mikayala Delson | Naviga | Rate Line Addition/Adjustment | I'd like to zero out this house order. thanks! | Updated! | PMMI Media Group | 10624 | | | Emma Satchell | Resolved | Billing | |||||||||||
| 2173 | 03/28/23 | Stephanie Haag | Naviga | Product Issue | The wrong webinar eblast was used. It needs to be switched to industry webinar | epac | https://pmg.navigahub.com/ew/pmg/ad/campaign_lines?ID=10379 | | | Emma Satchell | Resolved | Product Update/Close Date Change | Updated | |||||||||||
| 2174 | 03/29/23 | Reed Simonsis | Naviga | Rate Line Addition/Adjustment | Patrick tried entering eblast dates for PFW Standard eblast but it was not popping up and could not ad rateline | I noticed that the PFW Standard Eblast line item is inactive in Naviga and cannot be added to any order or dates looked up. Can we get this back active to add to orders? | Saftey Chain Software | 10626 | N/A | | | Emma Satchell | Resolved | System Configuration Error | This has been fixed! Apologies for the error. | |||||||||
| 2175 | 03/29/23 | Brian Gronowski | Medium | Other | Other | n | MDT link is broken to GP and SL | Satake | | | Emma Satchell | Resolved | System Configuration Error | Links have been updated and will be reflected in MDT first thing tomorrow morning. Thanks for catching this, Brian! | Yes | |||||||||
| 2176 | 03/30/23 | PATRICK YOUNG | Minor | Naviga | Other | The NBK order was closed in MP but the added revenues are not showing up in my dashboard | same as above | NBK America | OPP 10484 | | | Emma Satchell | Resolved | User Error - Sales Rep | Patrick followed up - he needed to wait for the inventory to be added, now visible to him. | |||||||||
| 2177 | 03/29/23 | Riley Phoenix | Leadworks | Leadworks Issue | There is no LW campaign/record for this 4/14/23 Mundo video eblast. The confirmed date in Naviga is 3/3/23. | https://pmg.navigahub.com/ew/pmg/ad/pw/edit_campaign_line?ID=102327&l=69855.3&c=10403 | Ryson | 10403 | 69855.3 | | | Emma Satchell | Resolved | System Configuration Error | Please double-check to make sure the correct LW reporting was created, but it should be there now! Thank you for your patience, Riley! | Needed external ID on line item | ||||||||
| 2178 | 03/29/23 | MaryAnn Coyle | Major | Leadworks | Reporting Issue | I would like some insight into the desparity between omeda send PMMICD230312005 and the leads that landed in Leadworks. I understand why some of the clicks wouldn't reach Leadworks report like pmmi emails or suppliers but when looking at the click report in omeda, there are some end-users that look like they clicked but didn't make it into Leadworks. I have attached the Omeda Click report. | Not super urgent but client and I are in discussions about these results. | Portland KettleWorks | https://cloud.pmmimediagroup.com/leads/view?cid=44928&type=1 | | | Emma Satchell | Resolved | Question | Kelly Greeby said this ticket was resolved. Please reach out to her if you have further questions! | Yes | ||||||||
| 2179 | 03/31/23 | Lee Ashcroft | Major | Naviga | Custom Product Request | No errors. Just need help adding as I am not authorized | Bradman-Lake were late to the table this year but they really want to be in Leaders asap. They are prepared to pay for the 15k pro level on a similar deal to Nuspark. Meaning, everything will be the same but their two full page ads will be later in the year and then we will double their retargeted ad impressions to 40k instead of 20k to make up for the lack of buyer’s guide etc.. Also, for the last few years, Christine gave them a free Leaderboard banner for three weeks on PW.com in exchange for signing up to LIP and they wanted to get that again. Are we able to go into their Opportunity for Leaders in Naviga and add: Leaders Pro level with 40k impressions and 2 full page ads running in May 1st and September 1st issues Leaderboard ad for October 1st – October 21st on PW.com As far as their category selections and LinkedIn dates, I am expecting the form back from them soon and will relay this info on to you asap. In addition to Leaders, they are also purchasing GamePlan and 100k impressions in 3rd party banner ads, so it’s a good spend amount 😊 Thanks so much for your help! Let me know if there’s anything else you need from me! | Bradman-Lake | | WENDY SAWTELL | | Emma Satchell | Resolved | Billing | Yes | |||||||||
| 2180 | 03/31/23 | WENDY SAWTELL | Minor | Naviga | Other | Issue adding an attachment to the plan...the "+" sign is not working. Attachment below if someone can add. | Error with document itself. Please follow up should this error occur again. | Bradman-Lake | 10631 | | | Emma Satchell | Resolved | User Error - Sales Rep | Yes | |||||||||
| 2181 | 03/31/23 | WENDY SAWTELL | Critical | Naviga | Missing a date/Need a date | This is super urgent because it's a repeat and Reed is going to load this to Facebook to start today (if I can get signature in time). BUying two targeted FB campaigns and need to add one for PFW that starts today, March 31st. | Added | 3-A Sanitary | 10638 | | | Emma Satchell | Resolved | Product Update/Close Date Change | Yes | |||||||||
| 2182 | 03/31/23 | Roxsy Mangiante | Minor | Naviga | Missing a date/Need a date | Please add the start date | It does not allow me to build the proposal | High Tek | 10636 | 3901 | | | Emma Satchell | Resolved | Product Update/Close Date Change | Complete | Yes | |||||||
| 2183 | 04/03/23 | Bea Greany | Naviga | Other | I cannot get into Naviga. logged in the page just spins - refer to screenshot | Others are also having issues with Naviga access. System appears to be down. | all | all | all | | | JENNIFER BRINK | Resolved | System Bug | Naviga was down for a few moments. Came back up before I could click send on my ticket. | |||||||||
| 2184 | 04/03/23 | Jen Krepelka | Product Hub | Update Content Creation Product for Design Services Turn Around Time. | Under the Content Creation Product for all brands can we please add some updated language that says for all design services you must reach out at least 2 weeks prior to the desired completion date. | | | Dominique Carmona | Resolved | Not an error | Content Creation language has been updated. Please let us know if you would like further updating. | |||||||||||||
| 2185 | 04/03/23 | Brian Gronowski | Minor | Naviga | Other | n | The order was approved over 2-weeks ago and not yet Closed Won status | PSG Wilden | 10466 | | | JENNIFER BRINK | Resolved | System Configuration Error | ||||||||||
| 2186 | 04/03/23 | Mikayala Delson | Naviga | SalesForce/Naviga sync | I'm trying to figure out why PSG Wilden order #10466 not at closed won stage yet. It was client approved on March 16 | PSG Wilden | 10466 | | | JENNIFER BRINK | Resolved | System Configuration Error | ||||||||||||
| 2187 | 04/04/23 | Mikayala Delson | Other | Reporting Issue | In Addaptive, I'm unable to pull the Last 30 Days metrics for this campaign: PW_65604_MaterialTransfer_BulkHandling_010123_thru_123123 | When I try to pull the metrics for last 30 days, it says N/A. See screenshot attached. | Material Transfer | 9987 | 65604 | | | JENNIFER BRINK | Resolved | User Error - CST | Sent the report to Mikayla | |||||||||
| 2188 | 03/31/23 | Christine Smallwood | Minor | Other | Reporting Issue | Refreshing my Opportunities Report - but Specialty Equipment is not appearing as a line item. | Naviga Proposal 10628 (Opportunities List) | 10628 | n/a | | | JENNIFER BRINK | Resolved | System Configuration Error | Hi Christine! I am closing this out here since Ryan is on the case! | Yes | Jenn: I checked and the company is correct in both SF and Naviga. Christine is assigned to the company in SF. What else should be done to have this opportunity show up for her? Ryan is looking into why this isn't on her view. Waiting for him to confirm this is fixed. | |||||||
| 2189 | 05/03/23 | Stephanie Haag | Minor | Leadworks | Leadworks Issue | there are not any categories that show up for the engagement reports for Mundo Leaders. | ryson | | | Emma Satchell | Resolved | System Configuration Error | This has now been fixed! | https://trello.com/c/kLeoVTbq | Yes | Emailed question to Elizabeth, also reached out to Lauren to see if she is PMing Líderes | ||||||||
| 2190 | 11/03/23 | Christine Smallwood | Minor | Naviga | Rate Line Addition/Adjustment | Please send Ronchi the proposal to sign for Naviga 11471; CM&P Newsletter for CPA members - they requested date March 8, 2024; 3/8/2024. Please confirm. | Ronchi | 11471 | CM&P Newsletter for 3/8/2024 | | | Dominique Carmona | Resolved | Not an error | Added! | |||||||||
| 2191 | 02/27/24 | ELIZABETH TIERNEY | Major | Naviga | Product Issue | I need a linkedin targeted campaign ASAP for 3M. They'd like it to go out next Friday, but that has already closed and there isn't inventory again until May 10th! Audience is food and bev end users, sustainability, e-comm, bagging/pouching wrapping. Thanks! | We are investigating whether we can accommodate this request, depending on the audiences currently running in March for PW LinkedIn. Please note, PFW LinkedIn is fully available if you'd like to run under PFW instead of PW. UPDATE: We (Jenn/Emma) will update you with whether we can accommodate this request. | 3M | 12074 | | | Emma Satchell | Resolved | Not an error | PFW linkedin was added to the plan. | |||||||||
| 2192 | 04/15/24 | Reed Simonsis | Minor | Leadworks | Leadworks Issue | Campaign clean up for Webinar. Please transfer leads to https://cloud.pmmimediagroup.com/campaign/view/id/50376 from https://cloud.pmmimediagroup.com/campaign/view/id/50376. Please delete the old campaigns once finish. | Slack me with questions (jenn) | Hexagon | - | - | | | JENNIFER BRINK | Resolved | Fixed! | |||||||||
| 2193 | 06/17/24 | WENDY SAWTELL | Critical | Other | Need to move the date | Madysen told me she could deploy this ad on June 28th, but I'm unable to select the date in Naviga. Can someone add the date, so I can get the order signed today so they can get us materials asap? Thanks. | SC&H | 12350 | | | JENNIFER BRINK | Resolved | Moving Date | Ossid is marked rescheduling... moved to 7/5 and gave wendy the 6/28 date. | ||||||||||
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| 2215 | 07/28/25 | LEO GUENTHER | Minor | Product Hub | Hub update | No Sample on the Hub | can you ad a Product Update Sample Template to the Hub for PW and Trade Show Products | Spartech | | | Emma Satchell | Resolved | Hello Leo! To keep the hub page streamlined, we have a "Standard E-blast" sample in the hub. The only difference between that template and the Product Update template is that the Product Update template says "Product Update" instead of "Video Spotlight". You can also aks your CSM to refer to leadworks if you want to show a specific example to an advertiser. For example, here is a previous PW E-blast deployment by one of your advertisers which used the product update template: https://pmg-production.s3.amazonaws.com/Eblast-previews/2025-PWeblast/PW-Product-Update-Valco-031325.html | |||||||||||
