| Name | Date | Requestor's Name | Urgency Level | Priority | System | Advertiser/Agency/Customer # | Campaign # | Line ID | What is the nature of your issue? | Outline the steps you took when the error occured. | Checked in | Price Change/Custom Price provided | Price Approved By (proof must be attached) | Assigned To | Status | Classification | Notes | Results | Open Tickets (Jira, Trello, Omeda, Naviga) | Time | Do we agree with urgency rating? | Dominique/Emma/Jenn Notes | Error Type | ||||
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| 1 | 04/11/24 | Courtney Nichols | Leadworks | All | - | - | Leadworks Issue | - |  |  | JENNIFER BRINK | PARKED | Good morning, access to the EBA video metrics page isn't working: https://cloud.pmmimediagroup.com/_/audience-network/eba?aid=6148 // Clicking the link leads to a page of code. See attached. Same error when trying to access the page through several advertisers. | https://pmmimediagroup.atlassian.net/browse/LW-1530 | In progress | ||||||||||||
| 2 | 03/20/24 | Bea Greany | Leadworks | n/a | n/a | n/a | Other | no error | | | JENNIFER BRINK | In Progress | Not an error | Hannah Krause needs access to the backend of eBuilder so she can make template updates. | Training needed | ||||||||||||
| 3 | 02/13/24 | Riley Phoenix | Leadworks | Markem-Imaje | 11364 | 76510.1 | Reporting Issue | Went into "Add Audience Network" to see there were no metrics pulled, went back and clicked "Update Audience Network", received the error in screenshot. | | | JENNIFER BRINK | PARKED | https://cloud.pmmimediagroup.com/campaign/view?id=47429 | Connection is being built. | |||||||||||||
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| 64 | 04/25/24 | Brian Gronowski | Medium | Naviga | CMC | 12224 | Missing a date/Need a date | a | | | Emma Satchell | Resolved | System Configuration Error | Trying to book a F&I program but it is not defaulting to issue date?? | Updated! Thank you for catching this, Brian. | Yes | |||||||||||
| 65 | 04/25/24 | Stephanie Haag | Major | Leadworks | Ryson | Leadworks Issue | the dates aren't showing up for the OEM LinkedIn. It is filled in everywhere it should be but still not pulling through. https://cloud.pmmimediagroup.com/_/audience-network?aid=527 Set to Major because Christine is meeting with the client tomorrow, Friday, Morning | | | JENNIFER BRINK | Resolved | https://pmmimediagroup.atlassian.net/browse/LW-1549 | New campaign created. the wrong one was used when creating the campaign. The dev team needs to delete the old campaign. | ||||||||||||||
| 66 | 04/25/24 | Riley Phoenix | Critical | Leadworks | All | Leadworks Issue | LW links going to 504 Gateway time-out | | | JENNIFER BRINK | Resolved | System Bug | Yevgeny fixed the issue! | ||||||||||||||
| 67 | 04/24/24 | Mikayala Delson | Naviga | Domino Amjet, Inc. | 10760 | 83279.1 | Rate Line Addition/Adjustment | I'd lke to move this 4/19 Linkedin to 5/17 but I am unable to delete the 4/19. | | | Dominique Carmona | Resolved | Moving Date | ||||||||||||||
| 68 | 04/24/24 | Jake Brock | Medium | Naviga | Hiwin | 12217 | all lines | Rate Line Addition/Adjustment | Created order and added all line items but need the first time advertiser discount of 10% applied to each product. Each newsletter should be $1710 and the banner ads should be about $837. Thanks! | | | Dominique Carmona | Resolved | Billing | |||||||||||||
| 69 | 04/24/24 | Mikayala Delson | Leadworks | Ensight Solutions: Likwifier, Bematek & Automation Divisions | Leadworks Issue | Brian is asking why there is only 1 Ad column on the Leads reporting page when there are 4 ads for this Eblast. Are all of the leads defaulted under Ad 1? Or do the other ads not have any leads? | | | JENNIFER BRINK | Resolved | UI Clarity | LW: https://cloud.pmmimediagroup.com/leads/view?cid=49776&type=1 | The fields were there, the field order was not saved. Updated the field order and the ads are now displaying. | ||||||||||||||
| 70 | 04/22/24 | WENDY SAWTELL | BASE/Websites | n/a | n/a | n/a | Base/Website Issue | n/a | | | Dominique Carmona | Resolved | UI Clarity | It appears data cards on the bottom of leaders' pages are being cut off by the site footer. This is for all brands. Could this please be updated? When fixed, could you please let Wendy and Emma know? Attached to request is copy of email from client. | https://trello.com/c/hWGLOlmx | Trello ticket filed - Due date 4/26/24 | |||||||||||
| 71 | 04/23/24 | Yvonne Smyer | Other | 11194 | 79282.0 | Base/Website Issue | Campaign vanished - unable to locate it. However, ad shows up in reviewer | | | Dominique Carmona | Resolved | User Error - CST | https://cloud.pmmimediagroup.com/campaign/view?id=49288 ; https://www.linkedin.com/campaignmanager/accounts/507597438/creatives?campaignGroupIds=%5B675320484%5D&campaignIds=%5B300252744%5D | ||||||||||||||
| 72 | 04/19/24 | WENDY SAWTELL | Minor | MDT | Brawn Mixer | Other | Link for Facebook PAN for PACK EXPO doesn't work in media discovery tool. https://cloud.pmmimediagroup.com/_/media-discovery-quote/review?id=979 Thanks. | | | Dominique Carmona | Resolved | Not an error | |||||||||||||||
| 73 | 04/22/24 | Mikayala Delson | Other | Tourmaline Enterprises | Other | I am trying to send an email to this client but I keep getting a "Message Failed to Send" error and it will not allow me to email the client back. See screenshot: | | | Dominique Carmona | Resolved | Not an error | Client's email: Sid Cabrera <sid@tourmalineenterprises.com> | Forwarded issue to Ntiva - awaiting their advisement | ||||||||||||||
| 74 | 04/22/24 | Reed Simonsis | Minor | Naviga | JAX Inc | - | - | Other | Scout appears to be set up correctly but not displaying on leadworks. | | | JENNIFER BRINK | Resolved | User Error - CST | https://converge.cloud.pmmimediagroup.com/advertiser/1405. Would you be able to take a look and see why they are not showing up. I just asked the client when it was setup but have not heard back. Thanks! | Missing Scout Campaign and URL under the Advertiser profile. | |||||||||||
| 75 | 04/22/24 | Mikayala Delson | Other | A-B-C Packaging Machine Corp. | LinkedIn Campaign 11194 | 79282.1 | Template Issue | I sent these LinkedIn mockups for the client to review but the Learn More button is not populating on her screen when she clicks on the mockup links. She needs to see the Learn More button on the ads to get approval from the client. I can see the Learn More button in all of the ads, but for some reason the client cannot. See screenshot of what the client sees. | | | Dominique Carmona | Resolved | User Error - Client | https://www.linkedin.com/campaignmanager/accounts/507597438/creatives?campaignGroupIds=%5B675320484%5D&campaignIds=%5B300252744%5D | |||||||||||||
| 76 | 04/22/24 | Brian Gronowski | Minor | Naviga | The Austin Company | 12213 | Rate Line Addition/Adjustment | , | | | Dominique Carmona | Resolved | Not an error | I sold a PFW leaders program that consists of the full digital package (6 product categories, digital profile and data card) along with a full-page print ad n October PFW. Can you adjust my plan for the following: NC full-page ad in October Invoice Leaders in full @ $4005 in April If you divide Leaders up between digital and print in April, that is fine. Client is expecting one invoice for $4005 in April Can you create the production form where I can add the 6 categories Questions, please reach out. You will notice I attached the signed order. | |||||||||||||
| 77 | 04/22/24 | Courtney Nichols | Naviga | F4SS | 12209 | Rate Line Addition/Adjustment | - | | | Dominique Carmona | Resolved | Not an error | Hello, please change the price on the LinkedIn campaign to $1000 per Dave Newcorn. This is a PMMI favor to a partner company. Email autorization is attached to the campaign. Thank you. | ||||||||||||||
| 78 | 04/19/24 | Bea Greany | Leadworks | multiple | multiple | multiple | Leadworks Issue | LeadWorks Upcoming Issues dashboard: I searched for PFW Spotlight on PEI NLs and in addition to the 2 PFW SOPE NLs that should exist, there's a 3rd newsletter with a start date of 11/15/2024 (after PEI). I determined it is supposed to be a PW PACK EXPO Wrap NL. The date and advertisers match the | | | JENNIFER BRINK | Resolved | System Configuration Error | The Nov 15 PW PACK EXPO Wrap NL is showing in the Upcoming Issues dashboard under "PFW Spotlight on PACK EXPO International NL" and "PW PACK EXPO International Wrap NL" | It looks like the template for the QAD Redzone was set to the PFW version of the NL. Since this was the first advertiser booked into the issue, Ebuilder was using the template and name for the issue. I have adjusted QAD to the correct NL and the issue is resolved. The other advertisers were set up correctly. | ||||||||||||
| 79 | 04/18/24 | Yvonne Smyer | Other | 11534 | 78284.0 | Material Submission Issue | LinkedIn will not allow me to add video/photos to ad | | | JENNIFER BRINK | Resolved | Not an error | This is an issue with the LinkedIn platform. They are working to resolve the issue as quickly as possible | This is known issue in LinkedIn. Their developers and engineers are working on a solution. | |||||||||||||
| 80 | 04/18/24 | Yvonne Smyer | Other | 11194 | 79282.0 | Material Submission Issue | LinkedIn allows me to create the campaign and ads - however, it will not allow me to add photos to the ads. | | | JENNIFER BRINK | Resolved | Not an error | I have been facing this issue since yesterday (4/17? | This is an issue with the LinkedIn platform. They are working to resolve the issue as quickly as possible | Double checked settings... everything looks correct. I have asked for the campaign and the images to see if I can load. JB | ||||||||||||
| 81 | 04/17/24 | Bea Greany | Naviga | 1. MXD Process 2. Linde 3. Bepex 4. Yoran-Imaging | 1. 80728 2. 81772 3. 81911 4. 83352 | Need to move the date | no error. We moved PFW Newsletters from Wednesdays to Thursdays but that results in 2 PFW mailings + 1 PFW PACK EXPO mailing on Oct 17 and zero PFW mailings on Oct 16; therefore I want to move the Oct 17 PFW Spotlight on PACK EXPO NL to Oct 16. | | | Emma Satchell | Resolved | Product Update/Close Date Change | Oct 17 PFW Spotlight on PACK EXPO currently has 4 advertisers | Update completed | |||||||||||||
| 82 | 04/17/24 | Lara Krieger | Naviga | Show Daily | Other | We do not have a Tabloid size, those need to be moved to the full page entry pls | | | Emma Satchell | Resolved | |||||||||||||||||
| 83 | 04/16/24 | MaryAnn Coyle | Major | Other | Asia Pulp | Product Issue | PW Native Article Ad not clicking through to article. When I click on ad on pw.com, I am sent to error page. Screenshots and urls in Notes field. | | | JENNIFER BRINK | Resolved | System Configuration Error | Error Url: https://www.packworld.com/story/asia-pulp-and-paper-co-ltd/supporting-demand-for-plastic-free-packaging-with-apps-foopak-bio-natura/660ec123f2eda2000137456b?pubid=5da7778e65ebb90001f3cd99&utm_campaign=660ec185e9037c000141b070&utm_content=66143066f2eda200013d2fc3&utm_medium=banner&utm_source=NativeX&utm_term=5da778d7d5766a00013c459d NativeX Materials URL: https://pmmi.native-x.parameter1.com/app/-NtHBnqrsKPv2dCB0iLa/campaigns/-Nudcz7m98Op-E_BvJq5/materials | P1 needed to make a change to allow the story to publish/function as needed. This is now resolved. | https://trello.com/c/J2bmNsiQ/831-nativex-story-giving-404-error | ||||||||||||
| 84 | 04/16/24 | Lara Krieger | Naviga | Show Daily | SalesForce/Naviga sync | The item "Standard" needs to be renamed "Island" for Show Daily | | | JENNIFER BRINK | Resolved | It is island on the hub and in sma but Naviga lists this item as "Standard" which is confusing to customers and production. | Standard removed. Lines moved to 1/2 page island. | |||||||||||||||
| 85 | 04/17/24 | Lara Krieger | Naviga | Show Daily | Other | There is a 1/4 pg square and a 1/4 page option and l see clients booked in both. This needs to be corrected. | | | Emma Satchell | Resolved | System Configuration Error | We offer a 1/4 pg square for Show Daily, pls remove the 1/4 page and move the clients to the right size in Naviga. | 1/4 page line items deleted and replaced with 1/4 pg square on campaigns | ||||||||||||||
| 86 | 04/16/24 | Lara Krieger | Product Hub | Show Daily page | Other | Update page pls | | | Emma Satchell | Resolved | Not an error | Can you please see what the materials due date is? Naviga shows Oct 8 but the hub says Oct 4. Also pls remove the link on the right rail titled "Detailed ad specs", these are outdated from 2021 and the specs page has current content. | Updated! | ||||||||||||||
| 87 | 04/26/23 | Stephanie Haag | Major | Naviga | Westrock | Other | Made updates to contact information but it is not sticking | | | JENNIFER BRINK | Resolved | ||||||||||||||||
| 88 | 04/16/24 | Mikayala Delson | Product Hub | Facebook Sponsored Posts | Other | Hello, I've updated the Process Document for Facebook Sponsored posts. Can you remove the current Specs in the Hub and use this link instead? We make sure to keep this doc up to date: https://pmmi.app.box.com/file/1499174881939 Thanks! | | | Emma Satchell | Resolved | Not an error | Updated! | |||||||||||||||
| 89 | 04/16/24 | Jake Brock | Medium | Naviga | HD Hyundai Chemical | 12190 | 83458.0 | Rate Line Addition/Adjustment | Added line item. Will need 10% first time advertiser discount applied though. New total for the line item should be $5,562. Thanks! | | | Emma Satchell | Resolved | Billing | |||||||||||||
| 90 | 04/16/24 | WENDY SAWTELL | Critical | Naviga | Robotiq | 12191 | Other | I got approval from Kelly to sell a facebook targeted post to Robotiq that runs from 4/23-4/30, but unable to add to the plan since the deadline has passed. Can someone add it for me please? Need it quickly because they have to submit ad materials now. Thanks. | | | Emma Satchell | Resolved | Billing | Updated | |||||||||||||
| 91 | 04/16/24 | Mikayala Delson | Naviga | Mamata Enterprises, Inc. | 11898 | 81899, 81903, 81906 | Rate Line Addition/Adjustment | I'm trying to move these line items that start in Feb and March to April start date but i am not able to delete them. | | | Emma Satchell | Resolved | Billing | Updated | |||||||||||||
| 92 | 04/15/24 | Bea Greany | Other | n/a | n/a | n/a | Other | n/a | | | Emma Satchell | Resolved | please add Yvonne Smyer - ysmyer@pmmimediagroup.com to the 'Requestor's Name' field as an option | ||||||||||||||
| 93 | 04/15/24 | LEO GUENTHER | Medium | Naviga | Mamata Enterprises | 11898 | Product Issue | Need to change all print ads to 1/2 page vertical | | | JENNIFER BRINK | Resolved | Billing | Completed | Yes | ||||||||||||
| 94 | 04/15/24 | Mikayala Delson | Naviga | Mamata Enterprises, Inc. | https://pmg.navigahub.com/EW/PMG/ad/campaign_lines?ID=11898 | Rate Line Addition/Adjustment | Is there a faster way to changing all of the 1/2 horizontal ads in this campaign to 1/2 vertical without deleting and manually re-adding all of them? Theres about 7 line items that all need to be changed to 1/2 vertical. | | | JENNIFER BRINK | Resolved | Billing | updated the 2 print ads to 1/2 page vertical. | Yes | Asking if we need to update the showcase profile size as well. | ||||||||||||
| 95 | 02/21/24 | Riley Phoenix | Other | N/A | Other | Whenever you go to create a mockup or edit one for PW in the Facebook Creative Hub, AW accounts are automatically selected under Facebook Page & Instagram Account. | | | JENNIFER BRINK | Resolved | Low priority | ||||||||||||||||
| 96 | 02/21/24 | Lara Krieger | Naviga | Elesa | 11511 | 78116.1 | Other | PMMI member info is not listed and they are a member per salesforce | | | JENNIFER BRINK | Resolved | |||||||||||||||
| 97 | 04/08/24 | Mikayala Delson | Leadworks | PSSI and National Bulk Equipment | Template Issue | This is not a ticket that needs resolving but I wanted to share feedback that I got from a couple of clients regarding the new newsletter templates. I wanted to inform the product team that I've had a couple clients ask why the Logo Ads have been removed from the new newsletter templates. I would respond by saying: For our new PW Newsletter template, we do not have a designated ad for the logo. Although, you do have the option to use one of your 3 ad placements for the logo ad. Our new template improvements were made to boost performance and engagement. The enhancement includes: Ads are now positioned higher up on the template -Ads image size has been increased for improved visibility -A CTA has been added to each ad | | | Emma Satchell | Resolved | |||||||||||||||||
| 98 | 04/12/24 | Mikayala Delson | Leadworks | Norgren | Leadworks Issue | I'm trying to change the name of this campaign but i keep receiving this error that does not make sense. See screenshot: | | | Dominique Carmona | Resolved | Won't Do | ||||||||||||||||
| 99 | 04/12/24 | Mikayala Delson | Product Hub | MUNDO Facebook Campaigns | Template Issue | Hi! We're working on updating the process for Facebook campaigns. Can someone confirm the budget for MUNDO Facebooks? In the Hub (which is super outdated) it shows Hard Cost $1,050 but we see some recent ones with $800 or $1100 | | | Dominique Carmona | Resolved | Question | Hub outdated specs: https://hub.pmmimediagroup.com/mundo-facebook/?brand=7-d08e838d83-11ppt4&tab=process | |||||||||||||||
| 100 | 02/29/24 | Courtney Nichols | Leadworks | various | - | - | Leadworks Issue | - | | | JENNIFER BRINK | Resolved | System Bug | Can you fix this? LW notifications sent to sales reps alerting them of completed LinkedIn campaigns are not pulling in all details. The email link takes you here: https://cloud.pmmimediagroup.com/audienceNetwork/campaignDetails?cid=48985 (details are missing), but when viewed directly in LW all content is present on this page: https://cloud.pmmimediagroup.com/_/audience-network/campaign-details?cid=48985 Thank you. | Sales Rep button has been fixed. Ian is reviewing the CMS notification. | https://pmmimediagroup.atlassian.net/browse/LW-1487 | We now know the issue... waiting for a sample email to come through Monday/Tuesday. | ||||||||||
| 101 | 04/10/24 | WENDY SAWTELL | Minor | MDT | Anritsu | MDT | Other | Several links don't work in MDT. Leaders in HCP (all versions) HCP Focus - PFW Focus - PW Focus - Enfoque - HCP Spotlight on PEI PFW Spotlight on PEI PFW PEI Wrap Newsletter You can test with Anritsu's MDT if you want. Thanks. | | | Dominique Carmona | Resolved | Not an error | ||||||||||||||
| 102 | 04/11/24 | LEO GUENTHER | Minor | Leadworks | Bartelt | Other | Need help getting scout sign up | | | JENNIFER BRINK | Resolved | Not an error | Can you get with Chastity Estrada chastity.estrada@promachbuilt.com to set her up with Scout. She has asked to have it added Hi Leo, Hope you are having a fantastic day. It was just brought to my attention that I’m not connected to Converge Leads. Can you help me with this? I will also need a code so our website people can install into our website to be able to see this information. Thank you, Chastity Estrada | Marketing Coordinator Image Bartelt, a ProMach Product Brand Bartelt | Kayat | Scandia 5501 N. Washington Blvd. / Sarasota / FL 34243 C 941-221-0795 E Chastity.Estrada@promachbuilt.com Web www.BarteltPackaging.com | Sent to Mikayla to work with the client to setup their scout beacon. | |||||||||||||
| 103 | 04/10/24 | Emma Satchell | Minor | Other | Emma | n/a | n/a | Other | Jenn - Could you please send me facebook ad performance for the Cartoning Ebook? I'm looking for total spent so far, clicks, impressions, and cost/click. Thank you! | | | JENNIFER BRINK | Resolved | ||||||||||||||
| 104 | 04/10/24 | WENDY SAWTELL | Minor | Naviga | Reiser | 12150 | Other | Can someone add the free 1/3 supplier profile for the June issue of PFW that comes with the purchase of a 1/2 page or larger ad? Thanks. | | | Resolved | Not an error | |||||||||||||||
| 105 | 04/26/23 | Stephanie Haag | Major | Leadworks | fallas | Leadworks Issue | The leadworks says Facebook but it should be ABBI LinkedIn. ran on 3/22 https://cloud.pmmimediagroup.com/campaign/view?id=49217 | | | JENNIFER BRINK | Resolved | System Configuration Error | https://cloud.pmmimediagroup.com/campaign/view?id=50694 | ||||||||||||||
| 106 | 04/09/24 | Reed Simonsis | Minor | Naviga | Innovative Refrigeration | 12175 | n/a | Rate Line Addition/Adjustment | Patrick has requested the addition of a 1/3 page horizontal MIA supplier profile line to be added to this order. | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Please open the rateline for this client for this product addition or just simply add it. If there are any question or information feel free to slack me! | ||||||||||||
| 107 | 04/09/24 | Reed Simonsis | Minor | Naviga | Matthew Marking System | 11964 | 8,233,782,335.00 | Rate Line Addition/Adjustment | Matthew marking purchased too many eblast extension. They did not match with their eblast schedule. Client has asked and confirmed to transfer the 2 eblast extension into a regular PW pan banners on 3rd party campaign for $1494. | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Product switch approved by client from lee. Thanks, | ||||||||||||
| 108 | 04/08/24 | Courtney Nichols | Naviga | HB Fuller | 11936 | 82159.0 | Billing Issues | - | | | JENNIFER BRINK | Resolved | Moving Date | Good morning, can you please create a $0 line for this item. It was billed per our cancellation policy but is not yet active. Thank you. | New line item 83424. This is sitting in december. it can move once the client sends in materials. | ||||||||||||
| 109 | 03/18/24 | Stephanie Haag | Major | Leadworks | ryson | Other | This ABBI campaign currently says it is facebook and it can't be edited https://cloud.pmmimediagroup.com/campaign/view?id=49221 | | | JENNIFER BRINK | Resolved | System Configuration Error | Created a new campaign for Fraizer. Ryson appeared to be ok... just changed the template from Static to Video. | ||||||||||||||
| 110 | 04/08/24 | Courtney Nichols | Naviga | HB Fuller | 11936 | 82152.0 | Billing Issues | - | | | JENNIFER BRINK | Resolved | Moving Date | Ghost client - In accordance with out cancellation policy this eblast will be billed in April. Please create a $0 line for production (or if there is a better way let me know) End of year placeholder date. Thank you. | The zero dollar line is 83423. The eblast is on 7/1 Not a popular date because of the proximity to the 4th. Can be moved if the client becomes responsive. | ||||||||||||
| 111 | 04/26/23 | Stephanie Haag | Major | Leadworks | R.A Jones | Leadworks Issue | The leadworks says Facebook but it should be ABBI LinkedIn. https://cloud.pmmimediagroup.com/campaign/view?id=49352 | | | JENNIFER BRINK | Resolved | System Configuration Error | New Campaign: https://cloud.pmmimediagroup.com/campaign/view?id=50686 | ||||||||||||||
| 112 | 04/05/24 | Mikayala Delson | Naviga | National Bulk | 11895 | 83410 | Rate Line Addition/Adjustment | I'd like to get this newsletter zeroes out. This is a makegood approved by Wendy for their low performing newsletter on 2/18 | | | JENNIFER BRINK | Resolved | Make Good | ||||||||||||||
| 113 | 04/04/24 | Reed Simonsis | Major | Naviga | ESI Group | 11439 | 773,307,733,177,332 | Rate Line Addition/Adjustment | Was booked as facebook but needs to be Linked in | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Per courtney, it was approve through John to make a switch to linked in. Please keep same dates and change from facebook to linked in. | ||||||||||||
| 114 | 04/05/24 | Mikayala Delson | Product Hub | PMMI Audience Network: LinkedIn Sponsored Post | Template Issue | For LinkedIn campaigns, the Hub specs say it is due 7 days before the campaign. Although in Naviga, we have it set to two weeks before the campaign (14 days), which we also tell the client. Can we have the Hub updated to: "Materials are due 14 days before the start date of your campaign." | | | Dominique Carmona | Resolved | Not an error | ||||||||||||||||
| 115 | 04/03/24 | Kelly Greeby | Minor | Product Hub | N/A | N/A | https://hub.pmmimediagroup.com/sales-rep-center/pmmi-pmg-and-it-contacts/ | Other | On this page https://hub.pmmimediagroup.com/sales-rep-center/pmmi-pmg-and-it-contacts/ Can we change the Show Daily contacts from Mary Thorne - mthorne@pmmi.org or 571.485.8986 Tracey Labovitz tlabovitz@pmmimediagroup.com or 312.205.7931 to Lara Krieger (Ad Sales) - LKreiger@pmmimediagroup.com Editorial Submissions - ShowDaily@pmmimediagroup.com thanks K | | | Dominique Carmona | Resolved | Not an error | |||||||||||||
| 116 | 04/03/24 | Christine Smallwood | Minor | Leadworks | MUNDO channel - Leadworks History Tab | MUNDO channel - Leadworks History Tab | MUNDO channel - Leadworks History Tab | Leadworks Issue | Selected histories for the various media channels in the LW History Tab, but the LinkedIn channel is only showing three campaigns (all dates). Please see attached. This doesn't seem correct. Can someone just check it out and get the fix in place if it is, indeed, an error? Or, please confirm that for all time, we've only had three MUNDO LinkedIn campaigns as shown in the query results. Thank you! | | | JENNIFER BRINK | Resolved | Not an error | |||||||||||||
| 117 | 03/29/24 | Christine Smallwood | Minor | Leadworks | History Tab | History Tab | History Tab | Leadworks Issue | The Leadworks History Tab for LinkedIn appears blank when I select this year (please see attached). I believe we must have 2024 campaigns, therefore, assuming this is a glitch. Please advise. | | | JENNIFER BRINK | Resolved | System Configuration Error | There was a field in the filtering criteria that was keeping this off of the sales rep view. Yevgeny is applying the fix now. | ||||||||||||
| 118 | 03/29/24 | Riley Phoenix | BASE/Websites | N/A | Base/Website Issue | It seems my login credentials have expired and they need to be reset please. | | | Dominique Carmona | Resolved | Not an error | ||||||||||||||||
| 119 | 02/20/24 | Kelly Greeby | Product Hub | Can you please update the sales rep tab on the Show Daily product in the hub with the attached copy. Here is a link to the page we want updated - https://hub.pmmimediagroup.com/pack-expo-show-daily/?brand=7-c0d3cba9d9-lvrgml&tab=sales_info Thanks | | | Dominique Carmona | Resolved | Not an error | ||||||||||||||||||
| 120 | 03/28/24 | Bea Greany | Naviga | PMG | 12138 and 11756 | 83260 and 83292 | Rate Line Addition/Adjustment | Please zero out price in the following recently created house Naviga line item: https://pmg.navigahub.com/ew/pmg/ad/campaign_lines?ID=11756 | | | Emma Satchell | Resolved | Please zero out price in the following recently created house Naviga campaign (cartoning eBook): https://pmg.navigahub.com/ew/pmg/ad/campaign_lines?ID=12138 | ||||||||||||||
| 121 | 03/26/24 | Reed Simonsis | Minor | Naviga | ESI Group | 11439 | 77327.0 | Need to move the date | cannot move due to price | | | Dominique Carmona | Resolved | Moving Date | Please move eblast to the following monday 4/29. Thank you! | ||||||||||||
| 122 | 03/26/24 | lee ashcroft | Critical | Naviga | Silgan Systems | 12129 | Other | I need to add Silgan to the HCP Leaders Digital only - but Naviga will not let me do it. | | | Emma Satchell | Resolved | Not an error | This has been added to the campaign. Reminder that when adding a package after the initial close date, you'll need to change the start/end date on the line item to add the package. | No | ||||||||||||
| 123 | 03/26/24 | Jake Brock | Medium | Naviga | Vention | 12136 | 83257.0 | Rate Line Addition/Adjustment | Added line item. | | | Emma Satchell | Resolved | This is a client who just got approved to be a member and was sent official application form this week. They want to buy media as members but the auto discount of 10% will not be reflected on salesforce/naviga until all paperwork is final. Can we apply 10% member discount for now since they are looking to book something in April. Screenshot attached of Brooke in membership confirming they were just sent the application to finalize membership. 10% discount would bring this line item to $3,780. Thanks! | |||||||||||||
| 124 | 03/26/24 | Brian Gronowski | Minor | Naviga | MSKTD | 12132 | Other | d | | | Emma Satchell | Resolved | Billing | I have a client interested in booking a 2025 Leaders in Processing package for PFW. Full-page in Feb 2025 with all the components. Want to strike why they still have interest. Can you create a Leader package for 2025? Full page ad, profile and all digital components. Paid in full February 2025 | Hello Brian, we've added the 2025 Leaders in Processing package to your client's proposal. Please let me know if you have any questions or concerns! | Yes | Created leaders in processing package type, but set package dates in the past after adding for Brian. | ||||||||||
| 125 | 03/26/24 | Jake Brock | Critical | Naviga | Meadoworks | 12131 | Both lines | Missing a date/Need a date | Added both line items at a future date but need them moved still, along with pricing. | | | Emma Satchell | Resolved | Hi, a few things need to be done with this order. Need these sends moved to two different dates per approval from Bea. Mundo send should be 4/1 and PW send should be 4/13. The pricing will also need to be adjusted for each send per approval from John. Mundo send will be for $3,400 and PW send will be for $4,420. Total campaign being $7,820. Both approvals are attached, sounds like the 4/13 date is currently occupied by Courtney but she is moving that to a 4/1 PW date. Let me know if you have any questions, hoping to get this their way this morning, sorry this one is so complicated! - Jake | Yes | ||||||||||||
| 126 | 03/25/24 | Madysen Fast | Other | El Pinto Foods | SalesForce/Naviga sync | I am unable to create Naviga proposals from opportunities in Salesforce. | | | Emma Satchell | Resolved | Not an error | Jenn will be creating campaigns in SF while Christy is out | Christy is out this week and Madysen is covering for her in creating CM+P freebie campaigns. Madysen needs access to an account to create the freebies OR someone else with Naviga access handles OR freebie campaigns wait until Christy is back. | ||||||||||||||
| 127 | 03/25/24 | Reed Simonsis | Minor | Naviga | Hexagon | 11760 | 82295.0 | Need to move the date | This has been previously moved, was originally an eblast to promote webinar but will now be an on demand promotion. | | | Emma Satchell | Resolved | Billing | Please move to June 17th. Thanks! | Move completed to 6/17 | Yes | ||||||||||
| 128 | 03/25/24 | Reed Simonsis | Minor | Naviga | PPM Technology | 9809 | 81788.0 | Need to move the date | Client went unresponsive on this campaign while working with others. Decided to move back a month. | | | Emma Satchell | Resolved | Billing | Please move to April 24th. | April 24th was not available, moved to April 29th. | Yes | ||||||||||
| 129 | 03/25/24 | Mikayala Delson | Naviga | Packsize International | 12047 | 82741.1 | Help with a view | Can we get a workflow added in Naviga for Webinars? | | | JENNIFER BRINK | Resolved | System Configuration Error | Added! | |||||||||||||
| 130 | 03/21/24 | Mikayala Delson | Naviga | Hormann High Performance Doors | 11430 | 82016.0 | Rate Line Addition/Adjustment | Can Brian add 10K impressions to this banner ad campaign at 0 charge? The campaign has been running without two sizes and we did not catch it until now. | | | Dominique Carmona | Resolved | Make Good | ||||||||||||||
| 131 | 03/21/24 | Mikayala Delson | Leadworks | Fox IV Technologies SCOUT | https://converge.cloud.pmmimediagroup.com/advertiser/220 | Product Issue | Fox IV currently has the Scout beacon active on their website but metrics are not flowing into Leadworks. | | | Dominique Carmona | Resolved | User Error - CST | Website: https://www.foxiv.com/ LW: https://converge.cloud.pmmimediagroup.com/advertiser/220/scout | ||||||||||||||
| 132 | 03/11/24 | Lara Krieger | Naviga | all | Feature Request | Can we have a form to capture PEI categories like we did in 2023. With the category additions, l wanted to get a jump start if possible | | | JENNIFER BRINK | Resolved | Not an error | This form as been created. | |||||||||||||||
| 133 | 03/20/24 | Bea Greany | Naviga | multiple | multiple | Noticed the 2024 Spotlight & Wrap newsletters are in the wrong eBuilder templates. | Product Issue | spot checked ratecards in Naviga. The external IDs are for PELV templates rather than PEI templates | | | JENNIFER BRINK | Resolved | System Configuration Error | Naviga ratecards contain the wrong External IDs for Spotlight and Wrap newsletters (all brands). Naviga and LeadWorks/eBuilder need to be updated. | This has been updated. I have updated all of the ratecards in naviga with the correct external ID and moved all existing ads to the correct LW template. | ||||||||||||
| 134 | 03/15/24 | Bea Greany | Product Hub | Footer Requirements for Supplied E-Blast Templates | page update | Product Issue | Requesting update to “Footer Requirements for Supplied E-Blast Templates” page: https://hub.pmmimediagroup.com/footer-requirements-for-supplied-e-blast-templates/ | | | Dominique Carmona | Resolved | Not an error | Refer to attached document for updates. | ||||||||||||||
| 135 | 03/19/24 | Reed Simonsis | Minor | Naviga | Rychiger | 11218 | 75212.0 | Need to move the date | per lara, client wanted august deployment not april. | | | Dominique Carmona | Resolved | Moving Date | Please move to August with same pricing. Thanks! | ||||||||||||
| 136 | 03/18/24 | Reed Simonsis | Minor | Naviga | Burns & McDonnell | 11941 | 83155.1 | Rate Line Addition/Adjustment | Client was supposed to have a profile send in febuary but was scheduled for April. Instead we are giving an april full page and they got a make good eblast already added and approved in July. | | | John Schrei | Dominique Carmona | Resolved | Make Good | Please zero out the line item. This was approved by John. | |||||||||||
| 137 | 03/13/24 | ELIZABETH TIERNEY | Medium | BASE/Websites | fairlane | Other | need available impressions projections for packworld.com for April and May for OEM's website. If there's more than 2k available for OEM, can I sell more or are we still limited to 2k per month? | | | Dominique Carmona | Resolved | Question | Jenn sent Liz the counts, passing to Dominique to decide if Liz can sell the full 5K on OEM. | ||||||||||||||
| 138 | 03/15/24 | Aleks Apkarian | Naviga | Heartland Polymers/Vera Causa Agency | 12098 | Billing Contact | Billing Contact not pulling through | connected Accounts Payable at Vera Causa as billing contact for Heartland Polymers, Changed Billing Contact, saved and refreshed multiple times but "Accounts Payable" will not pull through as billing contact. | | | Dominique Carmona | Resolved | Billing | Thank you! | |||||||||||||
| 139 | 03/01/24 | Stephanie Haag | Minor | Naviga | Ryson | 11267, 11266,11265, 7502 | Billing Issues | A billing contact was used that Christine and I can't confirm that we used but when we went to change it that contact (Louis) is showing up as blank in the history section. He also appears in older plans when Ken is the one listed in the invoices | | | JENNIFER BRINK | Resolved | Not an error | Ken is the billing contact for all plans. | Yes | Handed off to Jenn, who is investigating Monday | |||||||||||
| 140 | 03/11/24 | Reed Simonsis | Minor | Other | Sparck Technologies | n/a | - | SalesForce/Naviga sync | tried to ad Fred Walls as a materials contact to get him into leadworks. | | | JENNIFER BRINK | Resolved | System Bug | Contact will not sync to naviga. Could we get him as a contact in leadworks so i can get his login information? Thanks, | Fred is in Leadworks. The reason it isn't showing as linked in SF is because there is an issue with the link to Naviga. We have seen this before and I have asked Simone to work her magic. | |||||||||||
| 141 | 03/12/24 | Riley Phoenix | Leadworks | Rychiger Canada | 49272 | 79118.0 | Reporting Issue | Went into "Add Audience Network" to see there were no metrics pulled, went back and clicked "Update Audience Network", received the error in screenshot. | | | JENNIFER BRINK | Resolved | System Configuration Error | https://cloud.pmmimediagroup.com/campaign/view?id=49272 | Created a new campaign with the correct brand: https://cloud.pmmimediagroup.com/campaign/view?id=50544 | ||||||||||||
| 142 | 03/14/24 | Reed Simonsis | Minor | Naviga | Slideways | 11918 | 81993.0 | Need to move the date | Client was having trouble giving access to creatives in time for this fridays deployment. They agreed to move the eblast to allow them to fix their image sharing in time. | | | JENNIFER BRINK | Resolved | Moving Date | Please move to next friday March 22nd. | 3/22 wasn't an open date, so I moved the ad to the next open OEM date of 4/12. | |||||||||||
| 143 | 03/13/24 | Jake Brock | Major | Naviga | IsoMetrix | 12113 | 83143.0 | Need to move the date | Set up the order and added line items. | | | JENNIFER BRINK | Resolved | Moving Date | March 26th date closed yesterday, client confirmed they will have materials in by deadline and Reed got approval to sell them the March 26th date so will need that eblast line item moved to that date. The 4/15 date is the placeholder right now so please move that line item. Final order should have two eblasts on the order one for 3/26 and one for 4/1. Looking to get over to them to sign before end of day, thanks!! | Moved :) | |||||||||||
| 144 | 02/07/24 | Stephanie Haag | Minor | Product Hub | Weekly Newsletter | Other | The image for the Weekly Newsletter is super tiny and not helpful for clients for reference. | | | Emma Satchell | Resolved | Not an error | Examples have been updated | ||||||||||||||
| 145 | 03/07/24 | Stephanie Haag | Major | Leadworks | Ronchi, blueprint, spantech, | Other | all of these are ABBI campaigns but they currently say they are facebook and it can't be edited | | | JENNIFER BRINK | Resolved | System Configuration Error | Created new campaigns. | ||||||||||||||
| 146 | 03/12/24 | Yvonne Smyer | Leadworks | Leadworks | Leadworks Issue | "Update Audience Network Campaign" error message. Will not automatically pull the LinkedIn metrics | | | JENNIFER BRINK | Resolved | System Configuration Error | Can you please add me to the Systems Error Dropdown - ysmyer@pmmimediagroup.com | Fixed. New campaign was created. | ||||||||||||||
| 147 | 03/11/24 | Lara Krieger | Product Hub | https://hub.pmmimediagroup.com/pack-expo-showcase/?brand=7-c0d3cba9d9-lvrgml Can the 2024 list of categories be listed on this page since there have been changes. | | | Emma Satchell | Resolved | Product Update/Close Date Change | 2024 PEI categories have been added to showcase | |||||||||||||||||
| 148 | 02/21/24 | Mikayala Delson | Leadworks | Enercon | 11577 | Leadworks Issue | There seems to be an image issue in Leadworks. When the client uploaded the images, there was a small black line appearing. See attached for the original image vs. the one uploaded to Ebuilder. We had the client send the original images and uploaded them manually in Omeda. | | | JENNIFER BRINK | Resolved | Naviga: https://pmg.navigahub.com/EW/PMG/ad/pw/edit_campaign_line?ID=100779&l=78935.2&c=11577 | Deployment date passed, apologies for the delay. | Deployment date passed, email went out | |||||||||||||
| 149 | 01/17/24 | Sharon Taylor | Minor | Other | n/a | n/a | n/a | Feature Request | n/a | | | JENNIFER BRINK | Resolved | Could Sharon please have a auto Naviga report sent to her weekly of the CPG Next Digital Transformation Report inventory? | |||||||||||||
| 150 | 03/07/24 | Reed Simonsis | Minor | Naviga | Hexagon | 11760 | 82295.0 | Need to move the date | Eblast was for a pmg supplier webinar promtion which is not yet ready. | | | Emma Satchell | Resolved | Please move to April 1st. (cant move due to price) | Moved to 4/1 | Yes | |||||||||||
| 151 | 03/07/24 | Lee Ashcroft | Medium | Naviga | Rychiger Canada | 11218 | 75212.0 | Other | Need to move this line item from April to July/August. Thank you! | | | JENNIFER BRINK | Resolved | Moving Date | |||||||||||||
| 152 | 03/08/24 | LEO GUENTHER | Minor | Naviga | Optima | 12102 | Billing Contact not pulling through | Billing contact shows up on the plan but not the PDF | | | JENNIFER BRINK | Resolved | System Bug | Waited over night in hopes the contact would sync but it did not. This is the 3rd time this week I have had this problem. | |||||||||||||
| 153 | 03/08/24 | Christy Flores | Other | NativeX | Other | Marketing Ads are not showing up on the HCP website. | | | JENNIFER BRINK | Resolved | Not an error | HCP Marketing ads were intentionally left off of the home page. | |||||||||||||||
| 154 | 03/07/24 | Reed Simonsis | Minor | Naviga | burns & Mcdonnell | 11941 | 83047.0 | Rate Line Addition/Adjustment | Make Good needed | | | John Schrei | JENNIFER BRINK | Resolved | Make Good | Please zero out this line as it was agreed by john for a make good. | Done! | ||||||||||
| 155 | 03/06/24 | Bea Greany | Product Hub | n/a | eblast specs | One more revision | Product Issue | Jenn Brink reminded me that multi-video eblasts use the same image specs as the grid/Focus newsletters so that item needs to be revised. Refer to screenshto. | | | Emma Satchell | Resolved | Also noticed that 'pixels' or 'px' is missing from Industry Webinar eblast image specs. Please add for consistency. | Completed | |||||||||||||
| 156 | 03/06/24 | Mikayala Delson | Naviga | Packsize International | 12047 | Billing Contact not pulling through | The billing contact is set to Chris Green in Naviga but is not populating as him on the IO. | | | JENNIFER BRINK | Resolved | Not an error | The billing contact has been updated. | ||||||||||||||
| 157 | 03/06/24 | WENDY SAWTELL | Medium | Naviga | Yaskawa | 11251 | Other | This is a wonky situation and we had to approve this plan for them, but he wants a copy of the IO and I can't download it. Can someone send me a copy? Thanks. | | | JENNIFER BRINK | Resolved | Not an error | Sent Wendy the confirmation PDF. | |||||||||||||
| 158 | 03/01/24 | tsmith@pmmimediagroup.com | BASE/Websites | n/a | Base/Website Issue | Added the webinar | | | Emma Satchell | Resolved | We need to add Webinars to the navigation on OEM that points here: https://www.oemmagazine.org/webinars | Completed | https://trello.com/c/BycOhXXV | ||||||||||||||
| 159 | 03/04/24 | ELIZABETH TIERNEY | Medium | Naviga | Emerson | 12060 | Billing Issues | The IO specifies the billing address should be : MEPAX USA, LLC 4525 W. 100th Place, Oak Lawn, IL 60453 But, I don't want to change the master company address or billing address and I don't think we should enter another MEPAX just for the new address. I proposed that we add a note to the order in the billing instructions but Courtney has informed me that Janet won't advance the order until the address has been updated (not in the billing notes). Not sure how this gets resolved but the order is currently stuck in limbo. Thanks! | | | JENNIFER BRINK | Resolved | Address Issue | added the company to SF. because we needed both a new name and address, updating directly in Naviga was not an optionl | |||||||||||||
| 160 | 03/05/24 | MaryAnn Coyle | Naviga | Dase-Sing | Other | Can someone have a call with me to fix Alek's Dase-Sing orders? She and I discovered that the wrong tier was added and we need to adjust so they are in Mundo issue. I can explain further on a call. Sorry! | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Connected with MaryAnn. Updated the plan together. | |||||||||||||||
| 161 | 03/05/24 | lee ashcroft | Critical | Naviga | Delta Modtech | 12096 | Other | There's no error - we just need to add the product that I have attached a screenshot of here. They need to sign today to have a hope of getting in. Thank you so much! | | | JENNIFER BRINK | Resolved | Not an error | Added! | |||||||||||||
| 162 | 03/04/24 | Tracey Labovitz | BASE/Websites | When I search for an article on the ProFoodWorld website or press on any category, I get an error message. I have attached that error message. Thank you. | | | JENNIFER BRINK | Resolved | System Bug | I wasn't able to replicate the issue. Tracey confirmed when she goes to the search now, she is able to search as expected. Most likely happened during something updating and it was momentarily down. | I can't reproduce the issue, I asked Tracey to send me a video of the issue. | ||||||||||||||||
| 163 | 03/04/24 | Reed Simonsis | Minor | Naviga | cablevey conveyor | 11819 | 81268.0 | Need to move the date | Client did not have a print ad to run due to being the in process of a name change. | | | JENNIFER BRINK | Resolved | Moving Date | Please move this full page ad to april. Thank you! | ||||||||||||
| 164 | 03/04/24 | Bea Greany | Product Hub | all | Focus & PE Wrap (grid) newsletters | Product Issue | Please update product hub specs for Focus/Wrap (grid) multi-advertiser NLs. CM+P Focus newsletter now includes copy. The template image is correct however the bulleted specs do not include copy or the letters corresponding to the template image. The CMP Focus NL specs should looks the same as HCP, PFW, PW Focus NL specs. Also we're encouraging submission of a slightly larger image (250px min. width). Refer to screenshots. | | | Emma Satchell | Resolved | Not an error | Please remove ".gif" as an accepted file type from ALL email image specs. | Updated | |||||||||||||
| 165 | 03/04/24 | WENDY SAWTELL | Major | Naviga | Yaskawa | 11251 | Other | Here's a weird one. I sent six proposals to Tom at Yaskawa on Saturday. He approved them and sent me an email that said, I think I approved all of them. I only got five approval emails, so I sent him the one that still says it is open. He responded and said, when he clicks the l ink to approve, it says it was already signed. See screenshots of my open opportunity and of the message he gets when he clicks on the link. Hoping someone can solve this exciting Monday morning mystery. Thanks. | | | JENNIFER BRINK | Resolved | System Bug | Plan was approved manually and the client's email chain was added for proof. | |||||||||||||
| 166 | 03/04/24 | Lara Krieger | Product Hub | Please update to 2024 on this page and remove 2023. https://hub.pmmimediagroup.com/mundo-pmmi-show-issue/?brand=7-d08e838d83-11ppt4 | | | Emma Satchell | Resolved | Product Update/Close Date Change | Updated | |||||||||||||||||
| 167 | 03/04/24 | Reed Simonsis | Minor | Naviga | ESI Group | 11439 | 77330.0 | Need to move the date | Need to align custom campaign. Due to packaging i cannot move. | | | Emma Satchell | Resolved | Billing | Please move the 3/22 facebook to 4/12. THank you! | Completed | Yes | ||||||||||
| 168 | 03/01/24 | Lara Krieger | Product Hub | Hi, The Mundo show issue materials due date is incorrect, materials are due by April 8th not the 28th. Pls update. | | | Emma Satchell | Resolved | Product Update/Close Date Change | Updated | |||||||||||||||||
| 169 | 02/29/24 | Mikayala Delson | Naviga | ACDO Manufacturing and PMI Kyoto PW Cartoning E-books | 11933, 11939 | Help with a view | Can you please assign workflow to line item 82131.2 campaign 11933 and line item 82156.2 campaign 11939 | | | Emma Satchell | Resolved | Workflow has been added in Naviga. | |||||||||||||||
| 170 | 02/29/24 | Jake Brock | Major | Naviga | Anser Coding | 12079 | Rate Line Addition/Adjustment | Added each line to order. | | | John Schrei | Emma Satchell | Resolved | Billing | Looking to have first time advertiser discount applied for 10% off. Each line item would need 10% off. Eblast should be $4,680 and focus should be $1,935. I am off later this morning through the weekend so if any way to take care of this quickly so I can send them proposal before I leave would be great, thanks! | Yes | |||||||||||
| 171 | 02/28/24 | Christine Smallwood | Minor | Naviga | Circular Action | n/a | n/a | SalesForce/Naviga sync | Seems like I cannot get Mike Carpenter to sync: https://pmmidotorg.lightning.force.com/lightning/r/Contact/003PH00000BDCedYAH/view Can you please get this to function so I can write the proposal? | | | Emma Satchell | Resolved | Not an error | Good Morning, Christine!! Mark Carpenter is now showing as a contact in Naviga when creating an order for Circular Action. I assume this means the ticket is complete. Please let me know if I'm misunderstanding your request. – Emma | Yes | |||||||||||
| 172 | 02/28/24 | Bea Greany | Product Hub | n/a | Other | Couple of things: 1. The updated eblast specs page should be connected to all eblast product pages. Currently, CM+P eblast and Mundo EXPO PACK eblast display different spec pages. 2) In the hamburger menu there's no option for OEM - is this intentional? (refer to screenshot) | | | Dominique Carmona | Resolved | Not an error | ||||||||||||||||
| 173 | 02/28/24 | Lara Krieger | Naviga | Heat and Control | 11363 | 76520.1 | Product Issue | No full page listed for a 2 pg unit | | | Emma Satchell | Resolved | Heat and Control has a 2 pg unit but there is no full page ad listed in Naviga that should be included in this purchase | This has been added and CSMs will be reminded to add the profile movingforward. | |||||||||||||
| 174 | 02/27/24 | Bea Greany | Product Hub | Eblast Specs | n/a | n/a | Product Issue | Produt Hub: Infographic & Event eblast specs contain an error. | | | Emma Satchell | Resolved | character count limit for the eblast copy should be 560 characters, including spaces (not 650) | Hub has been updated | |||||||||||||
| 175 | 02/27/24 | Reed Simonsis | Minor | Naviga | Paratherm | 10535 | 80803.0 | Need to move the date | already billed out, need to move the zeroed out date | | | Emma Satchell | Resolved | Billing | Please move deployment to March 23rd. Finally have video done. | Date has been moved | Yes | ||||||||||
| 176 | 02/27/24 | Christine Smallwood | Minor | Naviga | Circular Action | n/a | n/a | SalesForce/Naviga sync | Attempting to Create a Naviga Proposal. But get stuck since the sync does not appear to be functioning. I have synced the account. The contact does not appear to be syncing correctly and it's stuck on my end. Please see if you can get this function to work properly for me. I'll revisit tomorrow morning and see if it works. | | | JENNIFER BRINK | Resolved | System Configuration Error | There was an error with the address. Salesforce has been updated and Naviga/SF are now in sync. | ||||||||||||
| 177 | 02/27/24 | Riley Phoenix | Leadworks | Encoder Products Company | 47658 | 75932.0 | Reporting Issue | Went into "Add Audience Network" to see there were no metrics pulled, went back and clicked "Update Audience Network", received the error in screenshot. | | | JENNIFER BRINK | Resolved | User Error - CST | https://cloud.pmmimediagroup.com/campaign/view?id=47658 | The wrong LI ID was in the campaign. I updated it to 679349603 and the data pulled in. | ||||||||||||
| 178 | 02/27/24 | Riley Phoenix | Leadworks | Brenton | 49738 | 80839.0 | Reporting Issue | Went into "Add Audience Network" to see there were no metrics pulled, went back and clicked "Update Audience Network", received the error in screenshot. | | | JENNIFER BRINK | Resolved | User Error - CST | https://cloud.pmmimediagroup.com/campaign/view?id=49738 | The wrong LI ID was in the campaign. I updated it to 671379314 and the data pulled in. | ||||||||||||
| 179 | 02/27/24 | Christine Smallwood | Critical | Naviga | Accredo | trying to create a Naviga campaign | n/a | SalesForce/Naviga sync | Trying to connect a SF opportunity to Naviga in order to create a proposal. Stuck in a feedback loop (see attached). | | | Emma Satchell | Resolved | Not an error | Hello Christine! I looked up the campaign in Naviga and it appears you were able to create the campaign. I'm marking this ticket as resolved, but please let me know if I'm missing something and this error is still active. - Emma | Yes | |||||||||||
| 180 | 02/26/24 | Jake Brock | Naviga | Vention | 12066 | wont let me add since no dates available | Missing a date/Need a date | Created order | | | Emma Satchell | Resolved | Billing | Bea gave approval to get one more advertiser in the March 5th Spotlight on PACK EXPO East newsletter. Deadline has passed for this date so will need inventory opened back up to have line item added for the client. Let me know if you have any questions. Thanks! | |||||||||||||
| 181 | 02/26/24 | Jake Brock | Medium | Naviga | Vention | 12065 | 82846.0 | Rate Line Addition/Adjustment | Added webinar line item to order. | | | John Schrei | Emma Satchell | Resolved | Had issue with their membership application so John approved giving them member rate for the webinar. Will need webinar line item changed to $13,680. Thanks! | ||||||||||||
| 182 | 02/26/24 | Lara Krieger | Send My Ad | CCL Heathcare | 12053 | 82776.1 | Other | Full page ad is not moving to SMA | | | JENNIFER BRINK | Resolved | System Configuration Error | Re-pushed ad. it is showing now. | |||||||||||||
| 183 | 02/22/24 | Lara Krieger | Naviga | Burns & McDonnell | 11941 | 82166.1 | Other | Pulling a sales report from Naviga for the PFW April issue and see a client with a Feb Leaders profile listed in here? | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | There are no profils in the April issue of PFW. Was this supposed to run in the Feb issue? | We are not sure how this was able to booked in April. the line and package both hold the required section. Rep/CSM should have made sure the correct month was selected. | ||||||||||||
| 184 | 02/22/24 | Bea Greany | Product Hub | n/a | n/a | trade show newsletters audience distribution adjustments | Product Issue | based on current query sizes, please adjust the trade show newsletters audience distribution figures in the Product Hub. https://hub.pmmimediagroup.com/tradeshow-newsletters/?brand=7-c0d3cba9d9-lvrgml | | | Dominique Carmona | Resolved | Not an error | Refer to Column E in the PACK EXPO tab of the Omeda Email Audience - Quarterly Updates spreadsheet. https://pmmi.box.com/s/0anucofvajps93e752dcxa7z3w7g9zy0 | |||||||||||||
| 185 | 02/22/24 | Reed Simonsis | Minor | Naviga | ESI Group | 11439 | 77327 | Need to move the date | cannot move date. | | | JENNIFER BRINK | Resolved | Moving Date | please move date to apriil 25th | ||||||||||||
| 186 | 02/21/24 | Lara Krieger | Send My Ad | STEVANATO GROUP | Other | Verified Naviga was right | | | JENNIFER BRINK | Resolved | This STEVANATO GROUP full page is right in Naviga BUT was pushed by the api to SMA ad a half horizontal. Manually changed it in SMA but pls check the API. | ||||||||||||||||
| 187 | 02/15/24 | Bea Greany | Leadworks | multiple | multiple | n/a | Leadworks Issue | clicking on ads in email test campaigns. For the past 2 hours, I've experienced links working as expected, then not working – I received “500 Internal Server Error” messages for multiple campaigns; now they seem to be working again. | | | JENNIFER BRINK | Resolved | Not an error | I clicked on ad links in PW-Supplied HTML-Digimarc-2/19/2024 (PMMICD240215007) https://cloud.pmmimediagroup.com/campaign/view?id=50378 PW-NL-Packaging Focus-2/21/2024 (PMMICD240213004) https://cloud.pmmimediagroup.com/campaign/view?id=47613 https://cloud.pmmimediagroup.com/campaign/view?id=49578 PW-White Paper-SEW-2/27/2024 (PMMICD240215004) https://cloud.pmmimediagroup.com/campaign/view?id=49464 | I am not able to replicate the issue. Parking this ticket and will watch the connection for the rest of the day. | ||||||||||||
| 188 | 02/19/24 | Christine Smallwood | Minor | Leadworks | MGS | Leadworks - Leaders 2023 reporting | Leaders 2023 reporting in Content Engagement Report | Reporting Issue | Selected the Jan 2023 start date for Content Engagement report but the Leaders stats are not appearing for their 2023 HCP placement. Please see if this can be fixed...I just need the stats. Thank you! | | | Emma Satchell | Resolved | I have reached out to Stephanie to connect with you on this order. It appears while this order was purchased, it was not fulfilled. | Yes | Stephanie out today, email scheduled to send at 6pm 2/20 | |||||||||||
| 189 | 02/14/24 | WENDY SAWTELL | Minor | MDT | NA | Other | Link to Robotics eBook does not work in Media Discovery Tool (not sure about other eBooks). Thanks. | | | Dominique Carmona | Resolved | Not an error | |||||||||||||||
| 190 | 02/16/24 | WENDY SAWTELL | Critical | Naviga | Tempco | Other | If john agrees that I can still sell Tempco a Pro Leaders plan, can you remove the profile and move the 1/2 horizontal ad to the summer issue. They will also get the digital stuff all year with one category. He's ready to sign today. Thanks. | | | Emma Satchell | Resolved | ||||||||||||||||
| 191 | 02/01/24 | Emma Satchell | Leadworks | PPM Technologies Holdings LLC | n/a | n/a | Leadworks Issue | In advertiser's reporting, shows as 0 leads, while when you click into reporting it shows 74. | | | JENNIFER BRINK | Resolved | System Bug | https://cloud.pmmimediagroup.com/campaign/view?id=49626 | There is already a ticket running for this, so I am adding this example. Here is the link to the ticket: https://pmmimediagroup.atlassian.net/browse/LW-1458 | ||||||||||||
| 192 | 02/02/24 | WENDY SAWTELL | Leadworks | NA | Other | Not seeing Leaders impression numbers in Leadworks for January and hope we've captured that info. Thanks. | | | JENNIFER BRINK | Resolved | Not an error | I am seeing more activity. | |||||||||||||||
| 193 | 02/14/24 | WENDY SAWTELL | Minor | MDT | Ellis | Other | I wanted to add PAN LinkedIn and Facebook for CPG Next audience, but not seeing the option in MDT. In-person meeting in Itasca at 10am, so I know it can't be done before then, since it takes 24 hours, so no hurry. Thanks. | | | JENNIFER BRINK | Resolved | Not an error | |||||||||||||||
| 194 | 02/13/24 | Christy Flores | Leadworks | Leadworks | Leadworks Issue | I am no longer able to change the LW template for a campaign. Is this something I need permission for or is it a glitch? The campaign is set as a video eblast but has to change to an HTML template. When I go to update the campaign in LW the option to change the template is no longer there. | | | JENNIFER BRINK | Resolved | Not an error | Advertiser is: James Alexander Corp. for 2/26/24 deployment date. | Adjusted Christy's roles. She now has the ability to change templates. | ||||||||||||||
| 195 | 02/13/24 | Riley Phoenix | Leadworks | Frazier & Son | 11145 | 78993.1 | Reporting Issue | Went into "Add Audience Network" to see there were no metrics pulled, went back and clicked "Update Audience Network", received the error in screenshot. | | | JENNIFER BRINK | Resolved | System Configuration Error | https://cloud.pmmimediagroup.com/campaign/view?id=49220 | These were created as brand PMG, LI needs to match the actual brand in the auto connection... so I deleted to OG campaign and moved everything to a new Campaign. https://cloud.pmmimediagroup.com/campaign/view?id=50368 | ||||||||||||
| 196 | 02/12/24 | Christy Flores | Leadworks | Leadworks | Leadworks Issue | Tried to adjust the logo image in LW for Syntegon eblast and the image became distorted when I uploaded it. The specs are correct. 2nd advertiser, NB Corporation of America, when the client submitted their main image with correct specs, LW distorted the image. This is also an eblast. | | | JENNIFER BRINK | Resolved | User Error - Client | See attached screenshots for both Advertisers mentioned. | The client loaded an image that as below spec for NB. Syntegon was a bug. | ||||||||||||||
| 197 | 02/12/24 | LEO GUENTHER | Minor | Leadworks | Polypack | Other | I can not find the link on the HUB to fill out the form to get Scout loaded on the Polypack website | | | JENNIFER BRINK | Resolved | Question | Contact is Candace Watkins and her email is cwatkins@polypack.com | The form has been depreciated. The rep should work directly with their CSM to get scout installed on the client's website. | |||||||||||||
| 198 | 02/08/24 | Christine Smallwood | Critical | Naviga | all | all | all | SalesForce/Naviga sync | Connecting to Naviga from SalesForce. Connecting to a proposal, creating a proposal. | | | JENNIFER BRINK | Resolved | I am not seeing an issue in the connection between the two systems. I have requested that Christine restart her browser and re-login to Salesforce. | |||||||||||||
| 199 | 02/07/24 | Christy Flores | Other | Salesforce | SalesForce/Naviga sync | It's me again. Salesforce is not syncing the advertiser's contacts. I tried a force sync to no avail. This is for the Advertiser The Vegan Co-Packer, LLC | | | JENNIFER BRINK | Resolved | User Error - CST | ||||||||||||||||
| 200 | 02/06/24 | Christy Flores | Other | Salesforce | SalesForce/Naviga sync | I'm getting an error message in Salesforce when trying to create a Naviga proposal for a CPA member's free CM+P Focus NL . See attached images of there error message I'm receiving. Any guidance is appreciated. Thank you! | | | JENNIFER BRINK | Resolved | User Error - CST | This is only happening for Hazelnut Growers of Oregon | |||||||||||||||
| 201 | 02/08/24 | Lara Krieger | Naviga | N/a | Other | Report | | | JENNIFER BRINK | Resolved | Hi- can you ensure l am getting notified if the CPG Next digital report sells... How do l find it in Navia? | I am building an informer report that will send Lara a list of all future sales each monday morning. | |||||||||||||||
| 202 | 02/06/24 | Christy Flores | Leadworks | Leadworks | Leadworks Issue | I need to change the campaign template and subtype from a Video eblast to a Product Update eblast but when I click on Edit Campaign, the option is no longer there. I've attached a screenshot of what I'm seeing when in the Edit Campaign window. | | | JENNIFER BRINK | Resolved | Not an error | Client submitted product materials in a video template. The system locked the template field for production (worked as intended). Admin needs to adjust the template. Before the switch is made, production needs to pull the materials out of ebuilder and reload when template is switched. | |||||||||||||||
| 203 | 12/22/23 | WENDY SAWTELL | Minor | Naviga | Columbia Machine | Four campaigns. 11095, 11404, 11491 & 11552 | Other | Please note that I do not want anyone to worry about t his until we are back in the office in January, but want to get it off my plate. Brooke from Columbia wants copies of all her insertion orders, but I can't just provide her the ones she signed off on, because changes have been made since, and they don't reflect the changes on what she signed. Somehow, I need new invoices pulled for all four campaigns, so she has accurate information. Thanks. | | | Emma Satchell | Resolved | Not an error | Emailing PDFs to Wendy now | Yes | ||||||||||||
| 204 | 02/05/24 | Madysen Fast | Minor | Naviga | ProSys | 11455 | 77489 and 77490 | Other | I need to change these two campaigns to 1/2 vertical instead of horizontal, but because they are attached to leaders and package only, I am not able to change the size and not mess up the pricing. | | | JENNIFER BRINK | Resolved | Won't Do | client kept as is. | ||||||||||||
| 205 | 02/02/24 | Aaron Hand | BASE/Websites | None | Base/Website Issue | When you type "hpp" into the Tag field, there are two entries. | | | Emma Satchell | Resolved | Please delete Tag: HPP [3197937]. We have another HPP tag, and I've made sure everything is tagged with the other HPP tag already. NOTE: My email address above is incorrect and I will not receive those emails. It should be ahand@pmmimediagroup.com. | Duplicate tag has been deleted. | https://trello.com/c/Ky2OABIS | ||||||||||||||
| 206 | 02/01/24 | MaryAnn Coyle | Naviga | IWK | 11966 | Rate Line Addition/Adjustment | I am unable to apply discount on any of the Focus Newsletters because there is no Line Description | | | Emma Satchell | Resolved | Reference Proce Request sheet: https://app.smartsheet.com/sheets/Pp8mqMH9VwP8W3vf3cWvjjg96p85G53PW25Gj4C1?view=grid | Complete! | ||||||||||||||
| 207 | 02/01/24 | Jake Brock | Major | Naviga | Formic | 11965 | All three lines | Rate Line Addition/Adjustment | Added line items | | | John Schrei | Emma Satchell | Resolved | Billing | Will need first time advertiser 10% discount applied to this order for all three products. PW eblast should cost $4680, PFW eblast should cost $3,960 and LinkedIn should cost $6,435. Thanks! | Campaign updated! | ||||||||||
| 208 | 01/31/24 | Christy Flores | Naviga | pmmi/101726 | 11831 | 82312 | Rate Line Addition/Adjustment | We need the line item zeroed out for this House Ad | | | Emma Satchell | Resolved | |||||||||||||||
| 209 | 01/31/24 | Christy Flores | Naviga | pmmi/101726 | 11029 | 82311 | Rate Line Addition/Adjustment | We need the line item zeroed out for this House Ad. Thank you much!! | | | Emma Satchell | Resolved | Updated | ||||||||||||||
| 210 | 01/31/24 | Christy Flores | Naviga | pmmi/101726 | 10255 | 82308 | Rate Line Addition/Adjustment | We need the line item zeroed out for this House Ad | | | Emma Satchell | Resolved | Updated | ||||||||||||||
| 211 | 01/31/24 | Christy Flores | Naviga | pmmi/101726 | 10196 | 82304 | Rate Line Addition/Adjustment | We need the line item zeroed out for this House Ad. Thank you! | | | Emma Satchell | Resolved | Updated | ||||||||||||||
| 212 | 01/31/24 | Courtney Nichols | Naviga | Schneider, Phoenix | 11669 | 79852-3 | Need to move the date | - | | | Emma Satchell | Resolved | Good morning, Jenn (or Dominique), can you please move the full page ads for Schneider as follows - move to July/August and October (they are not running in Jan/Feb) | Line 79852 moved to July/August issue | |||||||||||||
| 213 | 01/30/24 | ELIZABETH TIERNEY | Major | Naviga | mg america | 11961 | Missing a date/Need a date | I'm looking for a LinkedIn date in September as close to October as possible for the following audience: bagging, pouching, wrapping; cartoning, multipacking and case packing; coding, labeling and printing equipment; filling, capping, and closing; tray, clamshell and blister packaging equipment in pharma, nutraceutical, medical device and cosmetics companies thanks! | | | Emma Satchell | Resolved | Not an error | Hello Liz! There are no PW LinkedIn spots available in September, however, I was able to add a premium timing LinkedIn post for you for October. Let me know if that works or if you'd prefer a different available date. | |||||||||||||
| 214 | 01/30/24 | Christy Flores | Naviga | pmmi/101726 | 11831 | 82268, 82270, 82271, 82272, 82273, 82274, 82275, 82276, 82277, 82278, 82279, 82280, 82281, 82282, 83383 | Rate Line Addition/Adjustment | We need the line items zeroed out for these House Ads. Thank you!! | | | Emma Satchell | Resolved | Billing | Campaign has been updated | |||||||||||||
| 215 | 01/29/24 | Mikayala Delson | Other | HCP LinkedIn and OEM LinkedIn | Other | I noticed that HCP and OEM LinkedIn campaigns are coming in as Static or Video, whereas PW is Targeted or General (Targeted LinkedIn - $1,200 / General LinkedIn - $2,300). What are the budgets for HCP and OEM Static posts and Video posts? | | | Emma Satchell | Resolved | Question | Hi! This is noted in the Process tab of the hub, but OEM and HCP LinkedIn hard costs are $1,500. Please let me know if you have any questions regarding this! | |||||||||||||||
| 216 | 01/29/24 | Reed Simonsis | Minor | Naviga | Rychiger | 11591 | 79122 | Need to move the date | cannot move dates,materials not yet in | | | Emma Satchell | Resolved | Billing | Please move start date to 2/1/2024 with an end date of 12/31/2024 for billing purposes. Thank you! | Deleted original rateline, replaced with rateline 82247 (start date 2/1) | Yes | ||||||||||
| 217 | 01/29/24 | Mikayala Delson | Product Hub | I would like to update the Processes for the following products in the hub (all brands)! I will include the links to the updated process documents. PMMI Audience Network: LinkedIn Sponsored Post: https://pmmi.app.box.com/file/1428875919997 PMMI Audience Network: Banner Ads on Third-Party Sites: https://pmmi.app.box.com/file/1428878020308 Native ads (across the web): https://pmmi.app.box.com/file/1428878020308 PMMI Audience Network: Video Pre-Roll on Third-Party Sites: https://pmmi.app.box.com/file/1428878020308 Thank you! | | | Emma Satchell | Resolved | Not an error | ||||||||||||||||||
| 218 | 01/29/24 | Christy Flores | Naviga | pmmi/101726 | 11831 | 82234, 82234, 82235, 82236, 82237, 82233, 82241, 82240 | Rate Line Addition/Adjustment | We need these line items zeroed out for these House Ads | | | Emma Satchell | Resolved | Billing | ||||||||||||||
| 219 | 01/29/24 | Madysen Fast | Medium | Naviga | Squid Ink | 11189 | 75921 | Need to move the date | This is a case study that needs to be moved to late February, but it is lot letting me change the date. | | | Emma Satchell | Resolved | Billing | Hi Mady! I had to delete the original rateline and create a new one (82232), as the start/end date had already passed on the original rateline. Please reach out if you have any questions or concerns! | ||||||||||||
| 220 | 01/29/24 | Brian Gronowski | Major | Naviga | Camfil | 11715 | Product Issue | Unable to add line item for PFW Leaders digital only. Keep getting error message stating rate card need to be selected | | | Emma Satchell | Resolved | System Configuration Error | ||||||||||||||
| 221 | 01/29/24 | Brian Gronowski | Minor | Naviga | Exor America | 11948 | Other | What is this code: Naviga Proposal Status DE (DE) | | | Emma Satchell | Resolved | Question | Plan can be deleted, it was replaced by 11949 under Exor International Spa | Answered by email | Yes | |||||||||||
| 222 | 01/29/24 | Christy Flores | Naviga | PMG/107371 | 11957 | 82229 | Rate Line Addition/Adjustment | We need the line item zeroed out for this House Ad | | | Emma Satchell | Resolved | Billing | ||||||||||||||
| 223 | 01/26/24 | Courtney Nichols | Leadworks | Internal | - | - | Leadworks Issue | - | | | Dominique Carmona | Resolved | Not an error | Hi Jenn, can you please update the best practices link in the Leadworks materials notifications and reminders so it clicks through to: https://pmg-production.s3.amazonaws.com/2024/Email%20Marketing%20Best%20Practices%20for%20E-media.pdf Thank you! | |||||||||||||
| 224 | 01/26/24 | Brian Gronowski | Major | Naviga | Exor | 11948 | Need to move the date | Unable to close a OEM Leaders program. Digital closed date needs to be adjusted to be adjusted 2/8 | | | Dominique Carmona | Resolved | Moving Date | ||||||||||||||
| 225 | 01/25/24 | Bea Greany | BASE/Websites | n/a | n/a | n/a | Base/Website Issue | A reader notified Matt Reynolds about a potential error in the Base article login process "The link took me to a page to add my work email. That prompted a one-time link. Which took me back to a page to add my work email." I also tried to login to view the full article and was unsuccessful. | | | Dominique Carmona | Resolved | System Configuration Error | Sharing screenshots of the messages and landing pages I received when attempting to login to view the full article, https://www.packworld.com/robotics/article/22879233/are-humanoid-robots-the-processing-and-packaging-labor-force-of-the-future | https://trello.com/c/qlxXyVGV | Ticket sent to P1 | |||||||||||
| 226 | 01/25/24 | Lee Ashcroft | Medium | Naviga | Plan IT | 11565 | Rate Line Addition/Adjustment | Plan IT simply want to add 1 additional category to their Leaders. So they would have 5 in total. | | | Dominique Carmona | Resolved | Not an error | ||||||||||||||
| 227 | 01/25/24 | Lee Ashcroft | Critical | Naviga | Rychiger Canada | 11591 | 79116 | Other | Rychiger would like to make a slight increase in one of their two agreements this year. They would like to swap their Show Daily purchase with a purchase for the Inside Back Cover of GamePlan. I have selected urgent because I don't want anyone else to snap it up in the meantime! | | | Dominique Carmona | Resolved | Won't Do | Position is sold to Norgren. | ||||||||||||
| 228 | 01/25/24 | Mikayala Delson | Naviga | Leibinger | 11883 | Rate Line Addition/Adjustment | I would like to change this to Inside Back Cover but I am receiving an error in Naviga. | | | Dominique Carmona | Resolved | Not an error | |||||||||||||||
| 229 | 01/25/24 | Courtney Nichols | Product Hub | Internal | - | - | Other | Best practices PDF | | | Dominique Carmona | Resolved | Not an error | Hi Dominique, after sending the last email I noticed something was left out. Attached is the final (interim) version. Please confirm the new URL so we can update LW and CSMs can add it to their emails. Thanks so much! | |||||||||||||
| 230 | 01/24/24 | WENDY SAWTELL | Minor | Naviga | Aagard | 11403 | Other | Madysen unable to change both of their LinkedIn video posts to Sponsored posts...can someone do that please? Thanks. | | | Dominique Carmona | Resolved | Not an error | ||||||||||||||
| 231 | 01/24/24 | WENDY SAWTELL | Medium | Naviga | Aagard | 11403 | Other | When Aagard signed this contract, Account Based product on LinkedIn was $7,200, but then we changed it to $4,680, but $7,200 still shows up on the signed contract. She is requesting a revised contract with correct pricing. Can someone send me that please? Thanks. | | | Dominique Carmona | Resolved | Not an error | ||||||||||||||
| 232 | 01/24/24 | Bea Greany | Other | N/A | N/A | N/A | Other | The Smartsheet System Errors form is generating an error message when I enter text in the 'Notes' field. Notes field error message: "Invalid email format" I'm not entering an email! | | | Dominique Carmona | Resolved | Not an error | Field validation was set to email - now changed to no validation type | |||||||||||||
| 233 | 01/24/24 | Mikayala Delson | Leadworks | A-B-C Packaging Machine Corp. | 11194 | Leadworks Issue | A-B-C is trying to locate their Upcoming New Issue Alert Newsletters in the Upcoming Campaigns in Leadworks, but they are not populating. I don't see them either. | | | JENNIFER BRINK | Resolved | Not an error | We didn't attach the external ID to the rateline because the re-designed template isn't ready. I have now added the external ID and created the adset for the client to use, however until the HTML is complete, there will not be a preview of the client's ad. | ||||||||||||||
| 234 | 01/24/24 | Bea Greany | Naviga | PPM Technologies Holdings LLC / 100719 | 11666 | 79940 | Need to move the date | May 8 is overbooked for PFW. Need to remove a PFW email. Patrick agreed to move the 5/8 PFW PPM Technologies eblast to May 15. Please 1) create a May 15 PFW eblast date 2) move the PPM Technologies PFW eblast (line ID 79940) in campaign 11666 from May 8 to May 15 https://pmg.navigahub.com/ew/pmg/ad/campaign_lines?ID=11666. 3) DELETE the May 8 PFW eblast from Naviga inventory. | | | Dominique Carmona | Resolved | Moving Date | ||||||||||||||
| 235 | 01/24/24 | Tracey Labovitz | Product Hub | Please change the sales and ad close date for Show Daily in the Hub to 10/4. Thank you. | | | Dominique Carmona | Resolved | Not an error | ||||||||||||||||||
| 236 | 01/09/24 | Casey Flanagan | BASE/Websites | NA | Base/Website Issue | Hi, Stephanie just showed me that a CPG Next newsletter quiz made its way onto the site's What's Trending section (#6). I checked the quiz page in Base and I don't see a way to change that myself. Is there a way to remove that from the What's Trending selection? | | | JENNIFER BRINK | Resolved | System Configuration Error | Here's the quiz in Base: https://manage.pmmimediagroup.com/content/edit/page/22883139 ... I see it at the bottom of any eyebrow section on the site: https://www.cpgnext.com/transformation-trends ... Thank you! | To get these to stop appearing on the home page/whats trending area, we need to select Quizzes for the intended site for the primary site/section. P1 is excluding based on items setup this way. | https://trello.com/c/YdW9kFb7/757-quiz-on-cpgs-site-showing-under-whats-trending | |||||||||||||
| 237 | 12/06/23 | Madysen Fast | Minor | Leadworks | Columbia Machine | Leadworks Issue | For upcoming eblasts, in e-builder, there is not the option to repeat an ad, even though Columbia Machine has multiple past ads they could repeat. I have checked other advertisers, and they still have that option, but Columbia Machine does not. https://cloud.pmmimediagroup.com/advertiser/view/id/131 | | | Dominique Carmona | Resolved | System Configuration Error | https://pmmimediagroup.atlassian.net/browse/LW-1431 | Waiting on Yevgeny | |||||||||||||
| 238 | 01/23/24 | WENDY SAWTELL | Critical | Naviga | Harpak | 11122 | Other | I'm unable to change Harpak's Leaders in Packaging first print ad from January/February to March/April...can someone do that for me? They are approving ASAP. Thanks. | | | JENNIFER BRINK | Resolved | Moving Date | Done! | |||||||||||||
| 239 | 01/23/24 | WENDY SAWTELL | Critical | Naviga | National Bulk | 11895 | Other | NBE wants to swap out their 6/19 PFW eBlast and replace with one of the new dates recently added. They would like the 4/17 deployment. Can you change the date on their approved plan? I'm only making this critical because I don't want another rep to snag that date. Thanks. | | | JENNIFER BRINK | Resolved | Moving Date | ||||||||||||||
| 240 | 01/23/24 | Reed Simonsis | Minor | Naviga | PPM Technology | 9809 | 81788 | Need to move the date | accidentaly had this scheduled in 2023 | | | JENNIFER BRINK | Resolved | Moving Date | Please move to march 25th 2024 Thanks! | ||||||||||||
| 241 | 01/22/24 | Christine Smallwood | Minor | Naviga | Syntegon (2 separate accounts) please see campaign numbers below | 11874 + 11795 | 2 campaigns | Reporting Issue | Am noticing that the 2024 media spend totals are not appearing in my Salesforce view under, "My Accounts". Please see attached and confirm that this can be fixed. | | | Ryan Sharer | Resolved | System Configuration Error | This appears to be fixed. Please confirm you are seeing the numbers. | This has been turned over to Andy's team. We do not adjust SF dasboards. | |||||||||||
| 242 | 01/22/24 | WENDY SAWTELL | Critical | Naviga | Columbia Machine | 11917 | Other | Please change the second ad so it runs in October...I can't make the change and get an error message. | | | Dominique Carmona | Resolved | |||||||||||||||
| 243 | 01/18/24 | WENDY SAWTELL | Minor | MDT | Proven Partners | Other | None of the CM+P Newsletter links work in MDT. services and machinery version as well as the exclusive newsletter. Two of them are on this attached plan, so you'll have to fix the machinery one too. Thanks. | | | Dominique Carmona | Resolved | Not an error | |||||||||||||||
| 244 | 01/22/24 | Aleks Apkarian | MDT | Verdeco Recycling | 11920 | 82000, 82001 | Leadworks Issue | Used MDT to build example list of media options, cross checked with Hub and pricing for LI and FB targeted campaigns don't match. Went into Naviga to create example proposal and pricing matches Hub, not MDT. | | | JENNIFER BRINK | Resolved | This isn't an error. It looks like 2023 ratelines were used in the MDT plan Naviga and hub are correct with the 2024 pricing. | ||||||||||||||
| 245 | 01/22/24 | Reed Simonsis | Minor | Naviga | Steamericas - Optima Steamer | 10247 | 6,883,782,004.00 | Need to move the date | Billed in 2023, rescheduling q1 2024. A new line has been created. | | | JENNIFER BRINK | Resolved | Moving Date | Please zero out line 82004. Thank you! | Done | |||||||||||
| 246 | 01/22/24 | Christine Smallwood | Critical | Naviga | Makat Candy Technology GmbH (Syntegon) | Naviga Account Number 116270 | creating a Naviga Proposal | SalesForce/Naviga sync | Although I am checking the "Force Sync" button followed by 1) In Naviga & 2) In Leadworks, each of the contacts is not actually syncing over to Navig. Because of this, when I attempt to write a proposal from the Gummies opportunity, there is no "Order Contact" available in the drop down. Will you please help me Force Sync all three contacts in the Makat account? | | | JENNIFER BRINK | Resolved | System Bug | Hi Christine! There was an update in Naviga over the weekend that affected our connection between SF and Naviga. Their team has fixed the issue and you should be able to sync companies and contacts again. I force synced one of yours and it was successful. Please let me know if there are any additional issues. Thanks! Jenn | ||||||||||||
| 247 | 01/16/24 | WENDY SAWTELL | Minor | MDT | NA | Other | link for OEM LinkedIn to hub not working. https://cloud.pmmimediagroup.com/_/media-discovery-quote/review?id=867 Thanks. | | | Dominique Carmona | Resolved | Not an error | Updated link, awaiting overnight change | ||||||||||||||
| 248 | 01/19/24 | Jake Brock | Major | Naviga | Power Central | 11911 | both lines | Rate Line Addition/Adjustment | Adding line items. | | | John Schrei | Dominique Carmona | Resolved | Not an error | Per approval from John we will apply a discount to each of the line items on this order. Both digital report sponsorships should cost $5,500. Bringing total campaign total to $11,000. | |||||||||||
| 249 | 01/18/24 | Christine Smallwood | Minor | Naviga | Universal Robots | 11902 and 11903 - please check the account overall (multiple fixes that did not stick/are not sticking) | n/a | Adding an Agency | Actually, this is a problem with removing an agency. The change has been implemented several times but it never sticks. Universal Robots no longer has McCall Media. We've removed it and it has been escalated, but they are appearing again in the media campaign proposals. Please confirm and thanks! | | | JENNIFER BRINK | Resolved | Not an error | HI Christine, I have removed the agency connection in Naviga manually. Please let me know if this issues happens again. Thanks, | ||||||||||||
| 250 | 01/18/24 | Reed Simonsis | Minor | Naviga | Chales Ross & Son | 11592 | 81916 | Rate Line Addition/Adjustment | There was a mistake on a print ad. | | | JENNIFER BRINK | Resolved | Make Good | Was informed by Lara and patrick to add a make good pfw mag for april. Please zero out the line. | Done! | |||||||||||
| 251 | 01/16/24 | Christy Flores | Naviga | pmmi/101726 | 11878 | 81732, 81733 | Rate Line Addition/Adjustment | We need these line items zeroed out for these House Ads. Thank you!! | | | JENNIFER BRINK | Resolved | Billing | Done! | |||||||||||||
| 252 | 01/17/24 | Christy Flores | Naviga | 100475 | Other | Naviga doesn't show a 2024 CPA campaign for Alek Apkarian or House Rep. I'm creating line items for the Free CM+P NL's that will be billed to CPA but becasue the two mentioned don't show in Naviga, I'm unable to create the line items.. I've attached an image showing a few of the reps that currently show up for reference to what I need created. | | | JENNIFER BRINK | Resolved | Not an error | Done! I added house rep and turned Tom D's into Aleks. I moved Power Central from that plan to Jake's since Jake took over Tom's accounts. | |||||||||||||||
| 253 | 01/18/24 | MaryAnn Coyle | Major | Naviga | Pack Air, Inc. | 11794 | 81725,81726,81727,81728 | Rate Line Addition/Adjustment | I am unable to adjust rate lines for Wendy since there is no Line Description for LIP items. 81725, 81726, 81727 should be reduced to $3000 as No override-New Advertiser. 81728 should be reduced to $3060 as No override-New Advertiser. | | | JENNIFER BRINK | Resolved | Billing | |||||||||||||
| 254 | 01/17/24 | MaryAnn Coyle | Naviga | NA | https://hub.pmmimediagroup.com/asked-and-answered-2/?brand=7-d8a49ef289-v8f80k | Rate Line Addition/Adjustment | Naviga shows HCP Asked & Answered price as $6800 but Hub says $6650. ot sure which is correct but I had to adjust price for one of Leo's orders to reflect Hub. | | | Dominique Carmona | Resolved | Product Update/Close Date Change | The 2023 price is still on the hub... the hub will need to be updated to reflect the 6800 price. Thanks! | ||||||||||||||
| 255 | 01/17/24 | Mikayala Delson | Leadworks | Industrial Fumigant Co. | 11769 | 80799.2 and 80800.2 | Leadworks Issue | These FB and LI campaigns are not populating under the Audience Network Report for: Industrial Fumigant Co. Can we push these so they appear? https://cloud.pmmimediagroup.com/campaign/view?id=49703 https://cloud.pmmimediagroup.com/campaign/view?id=49702 | | | JENNIFER BRINK | Resolved | Not an error | Campaigns are still running. they won't hit the audience network view for the client until they are done running. | |||||||||||||
| 256 | 01/17/24 | LEO GUENTHER | Critical | Naviga | ADCO | 11195 | Other | Can you please ad a Pro Plan with 1/2 horizontals in May/June, September and October | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Is there any way you can open LIP back up. I am guessing each rep has a prospect out there that have not confirmed LIP Yet. I know Shurtape is going to confirm tomorrow or Friday. | You just need to move the digital dates forward and the plan will add as it should. The 1/15/2024 is what is throwing the closed error. | ||||||||||||
| 257 | 01/16/24 | Mikayala Delson | Leadworks | GEA | Leadworks Issue | These two PAN campaigns are not loading under the advertiser's Audience Network Histroy tab. can we push these so that they appear? https://cloud.pmmimediagroup.com/campaign/view?id=49280 https://cloud.pmmimediagroup.com/campaign/view?id=49501 | | | JENNIFER BRINK | Resolved | Not an error | These will not pop onto the Audience Network tab for the client until there are impression counts added. If you mean our banner ad history tab, let me know and I will look into it. | |||||||||||||||
| 258 | 01/17/24 | Reed Simonsis | Minor | Naviga | PPM Technology | 9809 | 66949 | Need to move the date | please move the 12/18 eblast to march 25th. Billed but has not run. | | | JENNIFER BRINK | Resolved | Moving Date | please move the 12/18 eblast to march 25th. Billed but has not run. Thanks! | ||||||||||||
| 259 | 01/12/24 | ELIZABETH TIERNEY | Naviga | canon usa | 11864 | Rate Line Addition/Adjustment | I quoted canon on the eb multichannel based on the pricing attached but the price is different in naviga...one of these needs to be adjusted and then the price for canon's order needs to be adjusted in naviga to match the quoted price, please! thanks! | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | extra LI ad was added. | 1/16 - Emailed Liz. I see an extra EBA LI ad. The package should be 1 banner ad line and 2 LI ads. There are 3 EBA LI ads on this plan. | |||||||||||||
| 260 | 01/17/24 | Brian Gronowski | Major | Naviga | Linde | 11880 | Other | Generated PDF | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Please review order #11880 When you generate a PDF to send to client every line item has the same Package Name. PFW - Leaders in Processing - full-page - 2024. Show stuff, PAN stuff | Brian added the non package products while adding the package. MaryAnn helped him correct this | ||||||||||||
| 261 | 01/16/24 | Bea Greany | Naviga | all | all | n/a | Other | Naviga 'Due Date' field disappeared from the Production by Sales Rep dashboard view. I reconfigured the campaign lines to add back the Due Date field. After re-adding the 'Due Date' field, the date is formatted as Day, Month D, 2024 time rather than M/DD/YYYY | | | JENNIFER BRINK | Resolved | Question | We can't adjust the date format in our settings, but I can send a request to see if its something that can be adjusted or an option they can expose | |||||||||||||
| 262 | 01/16/24 | Madysen Fast | Minor | Naviga | N/A | N/A | Other | The due date tab on Naviga in the production by sales rep view is not there anymore. It only shows the start and end date. Is there a way to add the due date back? | | | JENNIFER BRINK | Resolved | Question | You can add the due date field back to the view by clicking "configure output" and add the field back. We can't adjust the date format in our settings, but I can send a request to see if its something that can be adjusted or an option they can expose. | |||||||||||||
| 263 | 01/17/24 | LEO GUENTHER | Critical | Naviga | Leibinger | 11883 | Other | Can you open up this plan for PXE Showcase. I need to Add the IFC to the issue and it said it closed Jan 9 | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Lara approved we can get the ad in the issue | This has been added. | ||||||||||||
| 264 | 01/16/24 | WENDY SAWTELL | Critical | Naviga | NA | Other | Trying to add a Leaders Pro plan for PW but it won't let me and says it closed on the 15th...we will be selling it for a while if the dates can be pushed back. Thanks. | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | the dates for the digital products were set to 1/15. issue was resolved by moving those lines to 2/1 | ||||||||||||||
| 265 | 01/12/24 | Jake Brock | Critical | Naviga | Boston Dynamics | 11855 | 81455 | Missing a date/Need a date | Added line item. | | | JENNIFER BRINK | Resolved | Moving Date | Approval from production to sell January 19th start date for Linkedin campaign. Just need inventory opened up again for this date to be able to select it. Thanks! | ||||||||||||
| 266 | 01/12/24 | Christy Flores | Naviga | PMG/107371 | 11731 | 81465 | Rate Line Addition/Adjustment | We need the line item zeroed out for this House Ad | | | JENNIFER BRINK | Resolved | Billing | ||||||||||||||
| 267 | 01/12/24 | Christy Flores | Naviga | pmmi/101726 | 11858 | 81461, 81462, 81463, 81464 | Rate Line Addition/Adjustment | We need the line items zeroed out for these House Ads | | | JENNIFER BRINK | Resolved | Billing | ||||||||||||||
| 268 | 01/12/24 | Christy Flores | Naviga | pmmi/101726 | 11857 | 81460 | Rate Line Addition/Adjustment | We need the line item zeroed out for this House Ad | | | JENNIFER BRINK | Resolved | Billing | ||||||||||||||
| 269 | 01/12/24 | Christy Flores | Naviga | pmmi/101726 | 11856 | 81459 | Rate Line Addition/Adjustment | We need the line item zeroed out for this House Ad | | | JENNIFER BRINK | Resolved | Billing | ||||||||||||||
| 270 | 01/12/24 | Christy Flores | Leadworks | Leadworks | Help with a view | I need to provide client's with their Leadworks usernames when working with CPA Member's and their free CM+P Focus NLs. I go to Leadworks, Admin, and click on users, but get an error message stating I'm not allow to perform this action. See attached screenshot. Any assistance is appreciated. | | | JENNIFER BRINK | Resolved | Question | Christy sees the users now! | |||||||||||||||
| 271 | 01/12/24 | Courtney Nichols | Naviga | Signode | 11748 | Billing Contact not pulling through | Please help adjust this campaign's billing address. The correct address is in the order notes and in SF for the contact | | | JENNIFER BRINK | Resolved | Question | An "agency" version of the company with the desired address needs to be added to Salesforce and pushed to Naviga. Then add the "agency" version of the company as the agency for this campaign. | ||||||||||||||
| 272 | 01/11/24 | ELIZABETH TIERNEY | Major | Naviga | Integrity Staffing Solutions | 11852 | Missing a date/Need a date | I have a client who wants to run a LinkedIn campaign as a test for a potentially bigger campaign ASAP, but there isnt any inventory until Feb. 9th. Can we open something earlier than that for them? Target audience is food and bev engineers. Thanks! | | | JENNIFER BRINK | Resolved | Not an error | ||||||||||||||
| 273 | 01/09/24 | Stephanie Neil | BASE/Websites | N/A | Base/Website Issue | I can't get any products to show up on the CPG Next website because there is no primary section for "Products." | | | JENNIFER BRINK | Resolved | Question | Jen K. said I needed to start it as "Product" not "Article" but that didn't work either. I think the simplest solution is to add a primary category of "Products" in the SEO Fields section. | To get these to work, Jen is correct you need to use Product and not Article. To get them to appear under the product sections they need both a primary site & section AND a website schedule for these to appear as intended | https://trello.com/c/uUTp1ZmN/755-cpg-next-site-pages-created-using-the-type-product-are-not-appearing-where-we-expect-them | |||||||||||||
| 274 | 01/10/24 | WENDY SAWTELL | Major | Naviga | Formost | 11830 | Other | Trying to book Formost PAN for PACK EXPO Facebook 1 week before and says it is sold out but only shows four items sold on Smartsheet. Can we still get them in for Bagging, pouching and wrapping? If so, can someone add it to the plan. She's ready to approve. Thanks. | | | JENNIFER BRINK | Resolved | |||||||||||||||
| 275 | 01/11/24 | Christine Smallwood | Minor | Naviga | all | all | all | Other | Is it possible to give sales reps permission to delete a product on a proposal after that product close date has passed? | | | JENNIFER BRINK | Resolved | Question | |||||||||||||
| 276 | 01/10/24 | Kelly Greeby | Naviga | N/A | Other | Can Jenn look at the dates for webinars in Naviga -- per this Chatter post. https://pmmidotorg.lightning.force.com/lightning/r/0D5EX00000Anobg/view | | | JENNIFER BRINK | Resolved | Hi @Trey Smith and thank you. Do we have the opportunity to expand the offering to a three-sponsor model and follow the same pattern as the other brands? In addition, will you please take a look at Naviga and note that the Brand Editorial Webinars are not drawing with specific drop-down dates. This does not allow for selection of a specific topic and date as per the SmartSheet. | ||||||||||||||||
| 277 | 01/10/24 | Christy Flores | Naviga | pmmi/101726 | 11831 | 81351 | Rate Line Addition/Adjustment | We need the line item zeroed out for this House Ad | | | JENNIFER BRINK | Resolved | Billing | Done! | |||||||||||||
| 278 | 01/10/24 | Jake Brock | Medium | Naviga | Hexagon | 11760 | All three lines | Rate Line Addition/Adjustment | N/A | | | John Schrei | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Need all three line items changed on this order per approval from John Schrei to match a previous quote Tom Duggan gave the prospect. Will need the roundtable to be priced at $17,500 and will need both enewsletter ads priced at $4,500. | |||||||||||
| 279 | 01/09/24 | Madysen Fast | Minor | BASE/Websites | Columbia/Okura | Base/Website Issue | I am trying to approve updates to someones company page and it is not showing. Error attached. | | | Dominique Carmona | Resolved | Not an error | https://trello.com/c/gagGLzbz | ||||||||||||||
| 280 | 01/10/24 | Christy Flores | Naviga | pmmi/101726 | 11828, 11829 | 81337, 81339 | Rate Line Addition/Adjustment | We need the line items zeroed out for these House Ads. Thank you! | | | Emma Satchell | Resolved | Billing | House ads zeroed out. | |||||||||||||
| 281 | 01/03/24 | Lara Krieger | Send My Ad | MDX Process | 11761 | 80722.1 | Other | This did not push to SMA- pls determine why | | | JENNIFER BRINK | Resolved | System Bug | This should now have pushed over, Jenn and I troubleshooted this earlier in the week. | Steps taken - changed product type and then changed back to hopefully force it into SMA. | ||||||||||||
| 282 | 01/05/24 | MaryAnn Coyle | Medium | Leadworks | NA | Leadworks Issue | I am now a CSM for Aleks and I do ot have full permissions to Leadworks. Forbidden pages come up when trying to view LW Users: https://cloud.pmmimediagroup.com/_/user | | | JENNIFER BRINK | Resolved | System Configuration Error | Changed Aleks' CSM from Reed to MaryAnn. | Jen, could you please teach me how to fix this one when you're back? - Emma reached out to maryann, she is out so will connect with her when she returns - Jenn | |||||||||||||
| 283 | 01/09/24 | Mikayala Delson | Naviga | MUNDO Líderes in Latinoamerca Program - Digital | Help with a view | When I try to open any of the MUNDO Leaders line items, it goes to an error: (612): The workflow for "MUNLELPDIG" has not been defined. This happened with the HCP Leaders line items before which Jenn fixed. | | | JENNIFER BRINK | Resolved | System Configuration Error | This is fixed. There is now a workflow attached. | |||||||||||||||
| 284 | 01/09/24 | WENDY SAWTELL | Minor | MDT | NA | Other | I received a note that my latest issue with MDT was resolved, but links still not working. See attachment and click on enfoque or destacado. Thanks. | | | JENNIFER BRINK | Resolved | Not an error | |||||||||||||||
| 285 | 01/09/24 | WENDY SAWTELL | Minor | MDT | NA | Other | Links from Media Discovery Tool to Hub are not working for Enfoque and destacado newsletters...might be other broken ones for Mundo, but those were the two I found today. Thanks. Wendy | | | Dominique Carmona | Resolved | Not an error | |||||||||||||||
| 286 | 01/09/24 | PATRICK YOUNG | Critical | Naviga | Cablevey Conveyors | Other | Please change the closing date for PFW Feb. Leaders to January 22nd. | | | Emma Satchell | Resolved | Product Update/Close Date Change | The above request is time sensitive. | Yes | |||||||||||||
| 287 | 01/05/24 | Hannah Krause | Leadworks | Nulogy | 49726 | Leadworks Issue | Tried to fix ad options for CM+P Industry webinar so that there was only one ad and one logo ad. However, this existing campaign still has an extra ad. Please remove the extra ad in this eBlast campaign if possible. | | | JENNIFER BRINK | Resolved | System Configuration Error | Also, Please update my email and name in this system errors SmartSheet to "Hannah Krause" and "hkrause@pmmimediagroup.com" | Removed the extra ad. | |||||||||||||
| 288 | 01/04/24 | Christy Flores | Other | Salesforce | SalesForce/Naviga sync | I am trying to create a free CM+P NL campaign for a client. Salesforce is saying I don't have access to Naviga. See attached screenshot. | | | Emma Satchell | Resolved | Permission granted, let me know if you have any trouble accessing! | https://pmmimediagroup.atlassian.net/servicedesk/customer/portal/9/SS-889?created=true | Request placed to Salesforce team | ||||||||||||||
| 289 | 01/08/24 | LEO GUENTHER | Critical | Naviga | Alled Flex Technologies and Viking Masek | 11196 and 11163 | Campaign Production Forms | Other | Viking Masek tried to approve their plan today and said the link was expired. Also, Allied Flex and Viking have ZERO Campaign Production Forms that can be completed in their plans. Should I just delete the Line Items in Viking Masek and start again because he wants to approve this afternoon. | | | Emma Satchell | Resolved | Campaigns updated | Yes | ||||||||||||
| 290 | 01/04/24 | Lara Krieger | Naviga | N/a | SalesForce/Naviga sync | There is currently no sync from salesforce when an proposal is closed by a rep. | | | JENNIFER BRINK | Resolved | It would be very helpful to have any proposals that are cancelled or closed in Salesforce to push that info to Naviga so l can actually see what may still come in for issues. This will help greatly in determing issue sizes. | Unfortunately, it is not possible for Salesforce to trigger Naviga automatically. We remind rep's consistently they need to close campaigns once lost, as that is their responsibility. | Rep was supposed to cancel this. | ||||||||||||||
| 291 | 12/20/23 | Brian Gronowski | Medium | Leadworks | n/a | n/a | Product Issue | building a plan, then selecting CPG Next intelligent reports, the selections had 4 options when there is one. there are no single page options anymore | | | Emma Satchell | Resolved | System Bug | This is an error in MDT. We do not offer full page ads anymore in the Digital Transformation Intelligence Report. If you'd like to potentially bring this back as a product, please send an email to John Schrei/Jen Krepelka. I am working to have the erroneous lines removed from MDT. | https://pmmimediagroup.atlassian.net/jira/software/c/projects/LW/issues/LW-1449 | Yes | Ticket placed to Dev team to remove deleted ratelines still showing in MDT | ||||||||||
| 292 | 12/18/23 | Mikayala Delson | Leadworks | A-B-C Packaging Machine Corp. | 9572 | 63505 | Leadworks Issue | This Leaders 2023 retargeting campaign is not showing up on the advertiser's Audience Network Report.Can we add it on there so the advertiser can view metrics? | | | Dominique Carmona | Resolved | Not an error | https://cloud.pmmimediagroup.com/_/audience-network?aid=3 https://cloud.pmmimediagroup.com/campaign/view?id=41800 | |||||||||||||
| 293 | 01/04/24 | Christy Flores | Naviga | PMG/107371 | 11756 | 81009 | Rate Line Addition/Adjustment | We need the line item zeroed out for this House Ad | | | Emma Satchell | Resolved | Billing | House Ad | Zeroed out! | ||||||||||||
| 294 | 12/21/23 | WENDY SAWTELL | Critical | Naviga | Brenton | 11772 | Other | Trying to get a few orders signed today, but I'm getting a ratecard error for our Beta Newsletters for PW. Trying to add two of them to their plan. One on October 1st and the other on November 13th. Thanks. | | | Dominique Carmona | Resolved | Not an error | ||||||||||||||
| 295 | 12/20/23 | Casey Flanagan | Medium | Other | NA | Cyberduck | Other | Hello, I've lost access to Cyberduck, and I heard there was a password change for it. Can you please share the new access key ID and Secret Access Key? I need access to upload a BI report PDF for this week's article. If it'd be possible to sent the login by end of day today, that would be great. Tomorrow morning works as well. Thank you! | | | JENNIFER BRINK | Resolved | |||||||||||||||
| 296 | 12/21/23 | Courtney Nichols | Naviga | Morrison Container | 11535 | 78298, 78299 | Need to move the date | Morrison would like to swap the October full page and the April ½ page so that the ½ page is in October and the full in April. Naviga is not allowing me to make the change since it's part of the Leaders package | | | Dominique Carmona | Resolved | Not an error | Thank you | |||||||||||||
| 297 | 12/21/23 | Mikayala Delson | Naviga | Industrial Fumigant Co. | 11769 | Rate Line Addition/Adjustment | I'd like to zero out this order. Brian offered a FB and LI makegood to make up for their Webinar's poor performance. | | | Dominique Carmona | Resolved | Make Good | |||||||||||||||
| 298 | 12/21/23 | Reed Simonsis | Medium | Naviga | PPM | 9809 | 66949 | Need to move the date | Client missed send due to end of year, allowing for one reschedule into 2024. | | | Dominique Carmona | Resolved | Moving Date | Since we are billing the client in December 2023. Please reschedule by creating 0 dollar line item in q1 of 2024. Please contact me via slack if there are question on this! | ||||||||||||
| 299 | 12/21/23 | Reed Simonsis | Medium | Naviga | Paratherm & Bepex | 1,023,210,535.00 | 7,040,068,684.00 | Need to move the date | Clients have been working on their technology minute for sometime but where not able to approve of content before year end. | | | Dominique Carmona | Resolved | Moving Date | Per Patrick, we are billing both of these sends in 2023 but would like to reschedule the sends. For Paratherm - Please reschedule line item 70400 to Early Febuary. For Bepex, - please reschedule to mid March. Please slack Reed with any questions. Thanks, | ||||||||||||
| 300 | 12/21/23 | Casey Flanagan | BASE/Websites | NA | https://manage.pmmimediagroup.com/content/edit/article/22882182 | Base/Website Issue | Sean first ran into this issue and alerted me to it. This scheduled article is showing an error message in the scheduling, unique from yesterday's. He did a hard refresh and still saw it. He was getting the error code on the bottom, and when I tried to add a new schedule, I got this second error code on top. He says he's also getting a 404 message when clicking on the article in a newsletter, but I think that's a result of it not being published yet. | | | Dominique Carmona | Resolved | System Configuration Error | The newsletter Sean was looking at was for Jan 4, so no urgency to fix something already in peoples' hands. Anne Marie scheduled the story for Jan 2. I'm assuming this has to do with taxonomy updates again, so is it something we should just wait out? Thanks, sorry to dump this right before the holidays. | https://trello.com/c/DiyMPaAL | |||||||||||||
| 301 | 12/20/23 | Christy Flores | Naviga | PMG/107371 | 11754 | 80600, 80601, 80602, 80603, 80604, 80605, 80606, 80607, 80608, 80614, 80616, 80617, 80618, 80619, 80620, 80621, | Rate Line Addition/Adjustment | We need the line item zeroed out for this House Ad | | | Dominique Carmona | Resolved | Not an error | House Ads | |||||||||||||
| 302 | 12/20/23 | Christy Flores | Naviga | pmmi/101726 | 11029, 10255, 11759 | 80651, 80670, 80652, 80671, 80672 | Rate Line Addition/Adjustment | We need these line items zeroed out for these House Ads | | | Dominique Carmona | Resolved | Not an error | House Ads | |||||||||||||
| 303 | 12/20/23 | Casey Flanagan | BASE/Websites | NA | https://manage.pmmimediagroup.com/content/edit/article/22882301 | Base/Website Issue | Base scheduling is giving me this error: "Network error: Failed to fetch Retry?" I refreshed, restarted Chrome, and sent it to Sean to see if it's just me, but the error stuck. | | | Dominique Carmona | Resolved | System Configuration Error | Hi Dominique! Per the "Outline the steps..." section, Base isn't letting me schedule story. Do you know a way around this? Thank you! | https://trello.com/c/olZSa38z | |||||||||||||
| 304 | 12/20/23 | Christy Flores | Naviga | PMG/107371 | 11756 | 80622, 80623, 80624, 80625, 80637, 80638, 80639, 80640, 80641, 80641 | Rate Line Addition/Adjustment | We need the line item zeroed out for this House Ad | | | Dominique Carmona | Resolved | Not an error | House Ads | |||||||||||||
| 305 | 12/08/23 | Mikayala Delson | Naviga | QC Conveyors | 10450 | 69878 + 73838 | Rate Line Addition/Adjustment | Can we bill QC for their December eblast and LinkedIn this month but reschedule them for Jan/Feb? | | | JENNIFER BRINK | Resolved | Question | Working on a process with Courtney | |||||||||||||
| 306 | 12/20/23 | Christine Smallwood | Minor | Naviga | Graphic Packaging | 11234 | Leaders Categories - Campaign Custom Data Forms | Product Issue | The Leaders Category form is still not available on this contract - the issue is not resolved. I refreshed my screen twice. | | | Dominique Carmona | Resolved | Not an error | |||||||||||||
| 307 | 12/20/23 | Christine Smallwood | Minor | Naviga | Intralox | 11148 | Campaign Custom Data Forms | Product Issue | The Leaders Category form is not available on 11148 (see attached). Please restore. | | | Dominique Carmona | Resolved | Not an error | |||||||||||||
| 308 | 12/20/23 | Christine Smallwood | Minor | Naviga | Printpack | 11231 | Campaign Custom Data Forms | Product Issue | The Leaders Categories form is not available in the Campaign Custom Data Forms section of Naviga. | | | Dominique Carmona | Resolved | Not an error | |||||||||||||
| 309 | 12/13/23 | Courtney Nichols | Leadworks | Syntegon | 11657, 11658 | Leadworks Issue | Weekly Wrap newsletters are not pulling through after being moved to R3 status | | | JENNIFER BRINK | Resolved | System Configuration Error | Thank you! | the external ID wasn't on the rateline when plan was created. | |||||||||||||
| 310 | 12/20/23 | Christine Smallwood | Minor | Naviga | Frazier & Son | 11144 | Leaders Categories - Campaign Custom Data Forms | Product Issue | Same as WestRock-the Leaders Category production form is not available in the Campaign Custom Data Forms. | | | JENNIFER BRINK | Resolved | Not an error | The form has been added | ||||||||||||
| 311 | 12/20/23 | Christine Smallwood | Minor | Naviga | WestRock | 11076 | Campaign Custom Data Forms | Reporting Issue | Please note that Leaders Category form is unavailable in the "Campaign Custom Data Forms" section of this proposal. I need to be able to submit those categories in this contract/campaign. Please let me know when fixed. | | | JENNIFER BRINK | Resolved | Not an error | The form has been added | ||||||||||||
| 312 | 12/18/23 | Christy Flores | Naviga | PMG/107371 | 11731 | 80479 | Rate Line Addition/Adjustment | We need the line item zeroed out for this House Ad | | | Dominique Carmona | Resolved | House Ad | ||||||||||||||
| 313 | 12/15/23 | WENDY SAWTELL | Medium | Naviga | OCME | 11730 | Other | Please apply member rate...OCME owned by Robopac/TopTier. Thanks. | | | Emma Satchell | Resolved | Billing | Campaign has been updated! | Yes | ||||||||||||
| 314 | 12/15/23 | Courtney Nichols | Naviga | James Alexander | 11489 | 77860 through 77863 | Need to move the date | James Alexander is changing to 3 full pages instead of 4 ½ pages. I'm having trouble changing it on my own. Can you please change the order to 3 full pages: Jan/Feb, May/June, and October PW? | | | Emma Satchell | Resolved | Billing | Thank you | Campaign has been updated! | ||||||||||||
| 315 | 12/14/23 | Courtney Nichols | Naviga | Plexpack | 10541 | 70449 | Missing a date/Need a date | Can you help me move this HCP LinkedIn to 5/10? No dates are appearing for 2024.- Thank you! | | | Emma Satchell | Resolved | Billing | Change approved by John and implemented. | |||||||||||||
| 316 | 10/20/23 | Reed Simonsis | Medium | Leadworks | Air Products, All-Fill | - | - | Leadworks Issue | Patrick and I tried to remove a few contacts from the Advertisers in leadworks. Please see attached for section I am refering to. When trying to remove these contacts, it gives an error saying they cannot be removed due to their relation to campaigns in the advertisers leadworks. We are trying to remove: Air Products Kat Yesvetz All-Fill, Inc Matt Krohmer Teresa Rivera Please let me know if there are any questions. | | | JENNIFER BRINK | Resolved | Not an error | Request completed | https://pmmimediagroup.atlassian.net/browse/LW-1266 | No | Not sure how to fix - Emma This looks like a bug I have a ticket into Doug. | |||||||||
| 317 | 11/13/23 | Lara Krieger | Naviga | WestRock | 11076 | Other | Hi... Courtney changed the print primary name to Ambra Washington but l am not seeing that. l only see Anya. | | | JENNIFER BRINK | Resolved | System Bug | Going to be fixed when we have integration tools at our disposal early 2024. | ||||||||||||||
| 318 | 12/05/23 | Christine Smallwood | Minor | Naviga | All Syntegon | all | Billing Contact | Other | Janet Darnley has resigned from Syntegon. I just set up Naviga 11657 and she is the default Billing Contact. I suspect this will continue until we nip it in the bud. Is there a way to remove her universally from the accounts - all Syntegon accounts - and make sure she does not default as the billing contact? Thank you! | | | Dominique Carmona | Resolved | Not an error | Janet Darley was made inactive in both Leadworks and Naviga. Courtney is meeting with Christine to determine actual billing contacts by Syntegon brand. Courtney will reach out if she needs additional help, but this ticket is closed for now. | Yes | |||||||||||
| 319 | 12/11/23 | Riley Phoenix | Leadworks | Bishop Wisecarver | 9904 | 64324.7 | Leadworks Issue | Tried to create a Supplied HTML eblast and received an error | | | JENNIFER BRINK | Resolved | Not an error | ||||||||||||||
| 320 | 12/07/23 | Aleks Apkarian | Medium | Naviga | Weiler Engineering | 11684 | Rate Line Addition/Adjustment | Quick Line Entry - Select a Product: (HCPNLF) add an Ad Type: Flat Fee Digital Add a Rateline: no ratelines available | | | Dominique Carmona | Resolved | User Error - Sales Rep | thank you for your help! | |||||||||||||
| 321 | 11/09/23 | Lara Krieger | Minor | Send My Ad | 77926.1 | 11374 | Other | The position of page 1 did not transfer to SMA, came in as a reg full page ad. | | | JENNIFER BRINK | Resolved | User Error - CST | CSM missed adding the internal note on the item line. | |||||||||||||
| 322 | 12/06/23 | Madysen Fast | Minor | Leadworks | N/A | Leadworks Issue | When i try to view Linkedin Videos under the history dash, an error message pops up. The error message is attached. | | | JENNIFER BRINK | Resolved | ||||||||||||||||
| 323 | 12/08/23 | Mikayala Delson | Naviga | METTLER TOLEDO | 11653 | Billing Contact not pulling through | I'm trying to set the billing contact as the WESTMOUNT360 LIMITED Jackson House, Station Road, Chingford United Kingdom address, but it is not populating. The address is listed under the agency. | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | The Agency was not set up correctly in SalesForce and it wasn't linked with Naviga. I have corrected the setup in SF, Synced to Naviga and attached the Agency to the plan. | ||||||||||||||
| 324 | 12/04/23 | Tracey Labovitz | Naviga | N/A | Template Issue | Show Daily Ad sizes have been updated. We want to make sure they are right on Naviga. I am not sure how and want to be sure. | | | JENNIFER BRINK | Resolved | Not an error | I have attached the correct specs here. We need to eliminate the 1/6 and 2/3 ads for Show Daily 2024. Thank you. | |||||||||||||||
| 325 | 12/08/23 | WENDY SAWTELL | Major | Naviga | NA | Rate Line Addition/Adjustment | There's no rate line for the HCP Focus newsletters and I need to send a proposal before noon if possible. see screenshot. Thanks. | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Hi Wendy. All HCP Focuses for 2024 are under packages. | No | |||||||||||||
| 326 | 12/08/23 | WENDY SAWTELL | Critical | Naviga | Anritsu | 11600 | Product Issue | None of the 2024 Mundo e-blasts are in the system. I need a video e-blast added for this monday, the 11th. I spoke with Kelly and confirmed Madysen can handle if we get materials today. Thanks. | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Your overall Campaign end date is set to 12/31/2023. If you move it to 12/31/2024 you should see the dates. | No | ||||||||||||
| 327 | 12/08/23 | WENDY SAWTELL | Critical | Naviga | Anritsu | 11600 | Other | For some reason I can't delete a Mundo Facebook Ad from this plan and it isn't an approved order. The reason I can't is because the date has already passed. This seems silly and should be able to delete anything on an order that hasn't been approved. Can someone please delete it and add to a list of things to ask Naviga? Making this critical because I need to get this approved now so we can receive materials for the other item I asked to add. Thanks. | | | JENNIFER BRINK | Resolved | Not an error | I can review the security settings in Naviga, but I think this was an intentional setting. I have removed the ad. | No | ||||||||||||
| 328 | 12/07/23 | Lara Krieger | Send My Ad | Material Transfer | 11465 | 77613.1 | Other | The ad is not moving to SMA but the profile did... can you check pls | | | Dominique Carmona | Resolved | Won't Do | ||||||||||||||
| 329 | 12/06/23 | Christine Smallwood | Critical | Naviga | All Syntegon (Three Separate Naviga Proposals) | 11657 + 11658 + 11659 | see notes below | Rate Line Addition/Adjustment | Hello, please make the following adjustments to these proposals due to a) PMMI Membership discount and b) Game Plan Six Categories Total (applied discount) Please see below in "Notes" | | | WENDY SAWTELL | Dominique Carmona | Resolved | Won't Do | Naviga 11657: Apply the 10% member discount + Adjust 3 Game Plans to $2,295 each Naviga 11658: Apply the 10% member discount + Adjust 2 Game Plans to $2,295 each Naviga 11659: Adjust 1 Game Plan to $2,295 total | |||||||||||
| 330 | 12/05/23 | Christine Smallwood | Minor | Naviga | Rockwell Automation | 11650 | OEMMTPKG | Product Issue | the OEM Multi-Channel Package does not appear available in Naviga. Please see attached. Thank you! | | | Dominique Carmona | Resolved | User Error - Sales Rep | |||||||||||||
| 331 | 12/04/23 | Lara Krieger | Product Hub | https://hub.pmmimediagroup.com/pack-expo-show-daily/?brand=7-c0d3cba9d9-lvrgml Please change: Tabloid Page- to Full Page Tabloid Spread- to Full Page Spread Standard to - 1/2 Page Island can this not be next to 2024 at top and instead with rest of the items? | | | Dominique Carmona | Resolved | Not an error | ||||||||||||||||||
| 332 | 12/04/23 | Lara Krieger | Product Hub | Please update the Show Daily page with the updated specs created by Dave Bacho. https://hub.pmmimediagroup.com/pack-expo-show-daily/?brand=7-c0d3cba9d9-lvrgml | | | Dominique Carmona | Resolved | Not an error | ||||||||||||||||||
| 333 | 12/01/23 | Madysen Fast | Minor | Naviga | Encoder | 10783 and 11341 | SalesForce/Naviga sync | I am trying to add Tim Kelley as a production contact for Encoder, so I changed his relationship in saleforce, but it is not properly syncing. | | | Dominique Carmona | Resolved | System Configuration Error | Jenn and I connected, escalating to Simone for help on the issue. -DC | |||||||||||||
| 334 | 11/27/23 | Courtney Nichols | Leadworks | Frain | NA | NA | Leadworks Issue | Hello, I am trying to remove Christina Rowland from the LOMA account because she now works for Frain and I need to send her an updated login. She has been added to Frain successfully but I need help making LOMA invisible to her: https://cloud.pmmimediagroup.com/advertiser/update?id=340 I think I covered all bases in SF. | | | Dominique Carmona | Resolved | System Configuration Error | https://pmmimediagroup.atlassian.net/browse/LW-1427 | |||||||||||||
| 335 | 11/27/23 | Christine Smallwood | Minor | Leadworks | BW Flexible Systems | n/a | n/a | Reporting Issue | The lead download function in Leadworks (BW Flexibles account) is not functioning. I receive an Error 500; Here is the account: https://cloud.pmmimediagroup.com/advertiser/view?id=2215 | | | Emma Satchell | Resolved | User Error - Sales Rep | Email with solution incoming. | Yes | I emailed Christine on this issue, giving her until Monday to respond. | ||||||||||
| 336 | 11/30/23 | LEO GUENTHER | Medium | Naviga | Massman Companies/EDL Packaging/Ideal Pace/DTM | 11289,11320,11287, 11288 | Other | All four plans show Christine Smallwood as the Rep. Should be me. | | | Emma Satchell | Resolved | User Error - Sales Rep | Solved via email | No | Nothing wrong with setup, these contracts were approved prior to Leo being assigned as the rep to the Naviga campaigns. | |||||||||||
| 337 | 11/30/23 | Christy Flores | Naviga | PMG/107371 | 11621 | 79328 | Rate Line Addition/Adjustment | We need the line item zeroed out for this House Ad | | | Emma Satchell | Resolved | Billing | House Ad | |||||||||||||
| 338 | 11/29/23 | Christy Flores | Naviga | PMG/107371 | 11615 | 79261 | Rate Line Addition/Adjustment | We need the line item zeroed out for this House Ad | | | Dominique Carmona | Resolved | Not an error | House Ads | |||||||||||||
| 339 | 11/29/23 | Madysen Fast | Minor | BASE/Websites | Base | Base/Website Issue | I am not able to log into base. It keeps saying invalid password even with my saved password. | | | Dominique Carmona | Resolved | Not an error | |||||||||||||||
| 340 | 11/28/23 | Christy Flores | Naviga | PMG/107371 | 10476 | 79199 | Rate Line Addition/Adjustment | We need the line item zeroed out for this House Ad | | | JENNIFER BRINK | Resolved | Won't Do | House Ad | |||||||||||||
| 341 | 11/29/23 | Madysen Fast | Medium | Leadworks | Winternitz | 11581 | 79026.2 | Leadworks Issue | This campaign is not showing up in leadworks, the advertiser is not syncing to Leadworks. | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | |||||||||||||
| 342 | 11/28/23 | Lara Krieger | Send My Ad | Intralox | 11148 | 745721 | Other | Page 1 for Intralox in Buyer's Guide did not move to SMA | | | JENNIFER BRINK | Resolved | Not an error | ||||||||||||||
| 343 | 11/28/23 | LEO GUENTHER | Major | Naviga | Ossid - A promach Company | 11463 and 11603 | Billing Contact not pulling through | I changed Stacie Eberly to Stacie McCormick months ago and for some reason, Naviga is pulling Eberly out of SF and onto Ossid Plans. | | | Dominique Carmona | Resolved | Not an error | both plans pulled through the wrong name. I just need to get her two proposals as soon as possible. | |||||||||||||
| 344 | 11/28/23 | WENDY SAWTELL | Critical | Naviga | Anritsu | 11600 | Other | Anritsu wants to buy a Mundo Facebook Sponsored post that starts on 12/8 and I'm unable to add the date. Madysen said we have time to do it if she can get us materials this week. They are buying it to promote a webinar they are doing on 12/13, so would we consider starting their ad a few days earlier? Thanks. | | | Dominique Carmona | Resolved | Not an error | No | |||||||||||||
| 345 | 11/27/23 | Mikayala Delson | Naviga | Viking Masek Packaging Technologies | 11595 | Rate Line Addition/Adjustment | Can we get approved for a 12/5 standard eblast? Leo said he will give me materials by tomorrow afternoon to made the date. | | | Dominique Carmona | Resolved | Not an error | |||||||||||||||
| 346 | 11/27/23 | Jake Brock | Medium | Naviga | Nulogy | 11596 | Missing a date/Need a date | This is for the contract packaging enewsletter free placement for the CPA sponsors. Nulogy has chosen the newsletter and would like to run in November issue, will need that item added to order. Thanks! | | | Dominique Carmona | Resolved | Not an error | ||||||||||||||
| 347 | 11/27/23 | lee Ashcroft | Naviga | Please move all media elements that are not a part of the Leaders packages from campaign ID 11218 to campaign ID 11591. Thank you! | | | Dominique Carmona | Resolved | Not an error | Also, please add the attachment inclided here as the updated agreement for BOTH the above mentioned Campaign ID's | |||||||||||||||||
| 348 | 11/21/23 | WENDY SAWTELL | Critical | Naviga | Winternitz | 11581 | Need to move the date | Please change the start date to 12/1...I ran this by Kelly and the team. | | | Dominique Carmona | Resolved | Moving Date | ||||||||||||||
| 349 | 11/21/23 | Brian Gronowski | Minor | Naviga | SEW-EURODRIVE | 11373 | Rate Line Addition/Adjustment | Need to edit a premium position program started internally | | | Dominique Carmona | Resolved | Not an error | I have a signed order, Plan #11373 for SEW-EURODRIVE and the 2024 OEM OBC cover position. To make life simple, can we add Leaders to this program, change billing to flexible and set it up to invoice March, June, September and December 2024. | |||||||||||||
| 350 | 11/21/23 | Brian Gronowski | Minor | Naviga | SEW-EURODRIVE | 11058 | Rate Line Addition/Adjustment | Need to edit a premium position program started internally | | | Dominique Carmona | Resolved | Not an error | I have a signed order, Plan #11058 for SEW-EURODRIVE and the 2024 ProFood World OBC cover position. To make life simple, can we add Leaders to this program, change billing to flexible and set it up to invoice February, April, June, August, October and December 2024. | |||||||||||||
| 351 | 11/21/23 | WENDY SAWTELL | Minor | Naviga | NA | Other | Advertiser: Columbia Machine, Inc. Campaign ID: 11552 Campaign Status: CO Advertiser: Aagard Campaign ID: 11403 Campaign Status: CO These two campaigns were recently updated with new ABBIC pricing, but I'm unable to download a new copy of the insertion order and I'd like to send a copy to each customer. Can someone upload the revised contracts to each account and send me a copy of each please? Thanks. Wendy | | | Dominique Carmona | Resolved | Not an error | |||||||||||||||
| 352 | 11/21/23 | Mikayala Delson | Naviga | GEA | 11010 | 79022 | Rate Line Addition/Adjustment | I would also like this LinkedIn zero'd out. Another make good. | | | Dominique Carmona | Resolved | Make Good | ||||||||||||||
| 353 | 11/21/23 | Mikayala Delson | Naviga | GEA | 11010 | 79017 | Rate Line Addition/Adjustment | I'd like to zero out this LinkedIn for 12/1. It is a make good approved by Kelly. | | | Dominique Carmona | Resolved | Make Good | ||||||||||||||
| 354 | 11/20/23 | Brian Gronowski | Minor | Naviga | VDG | 11576 | Rate Line Addition/Adjustment | s | | | Dominique Carmona | Resolved | Custom Product | VDG is continuing the demo inserts using Packaging World in 2024. Plan #11576 Please add 2-page demo insert Jan/Feb, May/June, September and Nov/Dec $7090/insertion net – Flexible Billing Include Packaging World Leaders on this plan Divide payment equally in February, June, September and December | |||||||||||||
| 355 | 11/20/23 | WENDY SAWTELL | Major | Naviga | 10722 | Other | Can someone add the Leaders components for PW and PFW please (zero dollars for each item). This one will have to be handled a little differently because their new fiscal starts April 1st, so their second ad will be purchased later. Thanks. | | | Emma Satchell | Resolved | Billing | No | Reached out to Wend for campaign ID of 2024-2025 items | |||||||||||||
| 356 | 11/20/23 | Reed Simonsis | Minor | Naviga | ESI Group | 9755 | 78700 | Need to move the date | Forgot about thanksgiving weekend. Please move this back one more week. So sorry to ask for another move! | | | Dominique Carmona | Resolved | Moving Date | |||||||||||||
| 357 | 11/20/23 | Lara Krieger | Send My Ad | JLS and New England Machinery | Other | For JLS and New England, they are not pushing through to the Jan/Feb PW issue and rest of orders | | | Dominique Carmona | Resolved | Not an error | ||||||||||||||||
| 358 | 11/17/23 | LEO GUENTHER | Medium | Naviga | Massman/EDL/Ideal Pase and DTM | 11320,11287,11289,11288 | SalesForce/Naviga sync | Did not get confirmation email | | | Emma Satchell | Resolved | User Error - Sales Rep | Hi - I moved these 4 accounts over from Christine Smallwood yesterday to my name. Naviga shows plans confirmed but I never got confirmation emails. | Individual campaigns for 2024 needed to be moved over, in addition to Salesforce accounts. I have moved these for you and attributed 100% of the commision to you. Please let me know if this is incorrect. | No | |||||||||||
| 359 | 11/17/23 | Reed Simonsis | Minor | Naviga | ESI Group | 9755 | 63104 | Need to move the date | need to push this facebook back by 1 week . please move to november 24th. | | | Emma Satchell | Resolved | Billing | Campaign updated accordingly | Yes | |||||||||||
| 360 | 11/17/23 | Tom Duggan | Leadworks | n/a | Leadworks Issue | querry error on Linked metrics | | | Emma Satchell | Resolved | System Configuration Error | see attached picture, LinkedIn Metrics are showing error message, i tried full year and last qtr, still same error message | This reporting has been fixed! | ||||||||||||||
| 361 | 11/16/23 | PATRICK YOUNG | Major | Naviga | Gericke USA | 11563 | Rate Line Addition/Adjustment | Please add Page Opposite TOC to this campaign for the months of February, April and June. The net rate is $3,750 which is an increase from 2023. | | | Emma Satchell | Resolved | Billing | Please remove the hold in Naviga. Gericke USA had this position in 2023. | Approved by John for 2024 and update made to campaign. | No | |||||||||||
| 362 | 11/16/23 | PATRICK YOUNG | Critical | Naviga | FlexLink Systems | 11559 | Rate Line Addition/Adjustment | Please schedule 1/2 page placements in February, May/June, September and october. | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Both Reed and I got an error message when trying to schedule the 3 remaining 1/2 page ads. | |||||||||||||
| 363 | 11/16/23 | PATRICK YOUNG | Major | Naviga | Flexicon Corp | 11547 | Rate Line Addition/Adjustment | Please change product to PFW full page print Inside Front Cover position | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | ||||||||||||||
| 364 | 11/15/23 | Lara Krieger | Naviga | PMI Kyoto | 11412 | Other | The leadoff 1/3 ads came into SMA as fulls for the 2024 order | | | JENNIFER BRINK | Resolved | System Configuration Error | Wrong size code was used on the rateline. Should have used 1/3 vertical not Full page | ||||||||||||||
| 365 | 11/14/23 | ELIZABETH TIERNEY | Major | Naviga | bell-mark | 11542 | Other | I'm building a media plan in Naviga and the line items I'm adding aren't showing up as products listed. the $$ amount is going up, and when I generate a PDF the different items are in there, but I can't see what I'm adding in the plan. I've added 2 game plans, accidentally, because the 1st one didn't show up and now I can't remove it from the plan. | | | JENNIFER BRINK | Resolved | Not an error | Everything is there, it may have just been a small glitch. | Deleted extra Game Plan category - As for the remaining issues, it seems like a bug? | ||||||||||||
| 366 | 11/15/23 | Bea Greany | Leadworks | Honeywell https://cloud.pmmimediagroup.com/advertiser/view?id=4869 | LWorks #47687 https://cloud.pmmimediagroup.com/campaign/view/id/47687 | Naviga Line ID 73951.12 https://pmg.navigahub.com/ew/pmg/ad/pw/edit_campaign_line?ID=102145&l=73951.12&c=11073 | Leadworks Issue | HCP Asked & Answered LWorks campaign template is not named in 2023 Naviga rate card. | | | Emma Satchell | Resolved | Not an error | Please add Naviga data to Honeywell's HCP Asked & Answered eblast campaign in LeadWorks #47687. | This has been completed | ||||||||||||
| 367 | 11/15/23 | Brian Gronowski | Minor | Naviga | VDG | 11550 | Other | Showcase - OBC Premium Position | | | Emma Satchell | Resolved | Not an error | Patrick Young is releasing the OBC position (All-Fill) on Showcase for PEI and VDG will take that spot. Can you please add to order 11550 | Completed | Yes | |||||||||||
| 368 | 11/14/23 | lee ashcroft | Medium | Naviga | BellaTrx | 11009 | Other | Please take all non-leaders items from this campaign and move them to campaign ID 11540 Thanks! | | | Dominique Carmona | Resolved | Product Update/Close Date Change | ||||||||||||||
| 369 | 11/15/23 | Brian Gronowski | Minor | Naviga | Munson Machinery | 11376 | Rate Line Addition/Adjustment | Need to edit a premium position program started internally | | | Emma Satchell | Resolved | Billing | I have a signed order, Plan #11376 for the 2024 Munson ProFood World page opp editor program. To make life simple, can we add Leaders to this program, change billing to flexible and set it up to invoice Feb, April, June, August, October and December 2024 | Complete | Yes | |||||||||||
| 370 | 11/14/23 | LEO GUENTHER | Minor | Naviga | Mettler Toledo Prod Insp. | 11544 | Product Issue | Tried to Add 3 Product Ads | | | Emma Satchell | Resolved | Not an error | Are additional Product Ads no longer for sale for PW LIP | Emailed answer to Leo | ||||||||||||
| 371 | 11/14/23 | Christine Smallwood | Minor | Naviga | Specialty Equipment | 11549 | Annual Product Guide - Contract Packaging | Rate Line Addition/Adjustment | bundled offer - Contract Packaging | | | Dominique Carmona | Resolved | Not an error | |||||||||||||
| 372 | 11/14/23 | WENDY SAWTELL | Minor | MDT | NA | Other | Link to Facebook - Facebook Video - Targeted Ad in Media Disovery Tool doesn't link to the hub. https://cloud.pmmimediagroup.com/_/media-discovery-quote/review?id=719 Thanks. Wendy | | | Dominique Carmona | Resolved | Not an error | |||||||||||||||
| 373 | 11/14/23 | ELIZABETH TIERNEY | Major | Naviga | bell-mark | 11244 | Rate Line Addition/Adjustment | I'm trying to change the months for print ads in a leaders campaign and I'm getting the error The following Errors occurred while attempting to Save this Campaign Line: When selecting off of a Ratecard, you must select a Line/Description | | | Dominique Carmona | Resolved | Not an error | ||||||||||||||
| 374 | 11/13/23 | Jake Brock | Medium | Naviga | Peoria Production Solutions | 11539 | n/a | Missing a date/Need a date | This is for booking FROR for the CPA annual sponsors. Peoria Production Solutions decided to go with the CM+P enewsletter option. Their preferred months in order are January, February, March. Can the zero dollar line item be added so I can secure the date for them? Thanks! | | | Dominique Carmona | Resolved | Not an error | |||||||||||||
| 375 | 11/13/23 | Brian Gronowski | Minor | Naviga | VDG | 11375 | Rate Line Addition/Adjustment | Need Leaders added to a prior plan created by our internal team | | | Dominique Carmona | Resolved | Billing | I have a signed order, Plan #11375 for the 2024 VDG ProFood World Cover tip program. To make life simple, can we add Leaders to this program, change billing to flexible and set it up to invoice Feb, April, June, August, October and December 2024. | |||||||||||||
| 376 | 11/13/23 | Brian Gronowski | Minor | Naviga | VDG | 11372 | Rate Line Addition/Adjustment | Need Leaders added to a prior plan created by our internal team | | | Dominique Carmona | Resolved | Billing | I have a signed order, Plan #11372 for the 2024 VDG OEM Cover tip program. To make life simple, can we add Leaders to this program, change billing to flexible and set it up to invoice March, June, September and December 2024? | |||||||||||||
| 377 | 11/13/23 | Mikayala Delson | Naviga | Dorner Mfg. Corp. | N/A | N/A | SalesForce/Naviga sync | There are two accounts in Naviga for the advertiser contact Dylan Piccolo but only one contact in Salesforce. Can we remove the duplicate contact in Naviga? | | | JENNIFER BRINK | Resolved | System Configuration Error | There was an issue with the SF sync, we may see more of these. The issue has been fixed. | |||||||||||||
| 378 | 11/13/23 | PATRICK YOUNG | Critical | Naviga | ESI Group USA | 11536 | Rate Line Addition/Adjustment | Please change price to $675. ESI is changing the FB campaign from FB to LI and the charge is the price difference. | | | JENNIFER BRINK | Resolved | Won't Do | Moved this to the Price Adjustment request form, Madysen should reach out shortly. | |||||||||||||
| 379 | 11/13/23 | PATRICK YOUNG | Critical | Naviga | Charles Ross & Son | 11523 | Rate Line Addition/Adjustment | Please change CPM in this campaign to 37. It is an increase from 2023. | | | JENNIFER BRINK | Resolved | Won't Do | Moved this to the Price Adjustment request form, Madysen should reach out shortly. | |||||||||||||
| 380 | 11/13/23 | ELIZABETH TIERNEY | Medium | Naviga | morrison | 11488 | Rate Line Addition/Adjustment | just need to add a free CPA member CP newsletter. March or April | | | Dominique Carmona | Resolved | Not an error | ||||||||||||||
| 381 | 11/13/23 | Brian Gronowski | Minor | MDT | Perfex | Other | n | | | Dominique Carmona | Resolved | Not an error | F&I Directory is referenced as PELV in MDT. Should be for PEI | ||||||||||||||
| 382 | 11/13/23 | Tom Duggan | Product Hub | n/a | n/a | n/a | Other | Adding text to a description | | | Dominique Carmona | Resolved | Not an error | simple request, just updating a description on the report listing on the Intelligence Report listings. For March, update description to: March: Data Management, Artificial Intelligence and ERP --- https://hub.pmmimediagroup.com/digital-transformation-intelligence-report/?brand=7-92a5eafdb7-vjr97h | |||||||||||||
| 383 | 11/13/23 | tsmith@pmmimediagroup.com | BASE/Websites | Please reset my password. | | | Dominique Carmona | Resolved | |||||||||||||||||||
| 384 | 11/13/23 | tsmith@pmmimediagroup.com | BASE/Websites | Please reset my password. | | | Dominique Carmona | Resolved | |||||||||||||||||||
| 385 | 11/10/23 | Reed Simonsis | Minor | Naviga | ESI Group | 11409 | 76981 | Need to move the date | Patrick made a mistake on schedule. Please turn the june half page to october. THanks, | | | Dominique Carmona | Resolved | Not an error | |||||||||||||
| 386 | 11/10/23 | WENDY SAWTELL | Critical | Naviga | Dekka & Wexxar plans | 11259 & 11193 | Other | Both companies are going to do Leaders Pro and want to do Leaders Pro with three 1/2 page ads instead of two full-page ads. Dekka wants 1/2 vertical in Mar/April. Jul/Aug & september. Wexxar wants 1/2 horizontal in Jan/Feb, May/June and October. I'd like to get these in her hands to approve today becuase she is out next week. Thanks. | | | Dominique Carmona | Resolved | Billing | ||||||||||||||
| 387 | 11/10/23 | LEO GUENTHER | Minor | Other | Texrap | 11518 | Other | No Charge CPA Member LinkedIn | | | Dominique Carmona | Resolved | Not an error | Please add a Linked in to the CPA audience for their no charge member send. April 3 or April 10 are preferred dates. | |||||||||||||
| 388 | 11/09/23 | Christy Flores | Naviga | PMG/107371 | 10287 | 78123 | Rate Line Addition/Adjustment | We need the line item zeroed out for this House Ad | | | JENNIFER BRINK | Resolved | Not an error | House Ads | |||||||||||||
| 389 | 11/09/23 | LEO GUENTHER | Minor | Other | Viking Masek | 11512 | Other | NO Charge CPA Member Newsletter | | | JENNIFER BRINK | Resolved | Not an error | First choice is October, Second Choice is September, Third Choice is December | I added the Oct NL to the plan | ||||||||||||
| 390 | 11/09/23 | WENDY SAWTELL | Major | Naviga | Hitachi | 10711 & 10722 | Other | I need to re-work both of these plans and I'm unable to delete anything because the dates have past. Can both of these plans be deleted, so I can add fresh items for 2024? I have to get her everything today. Thanks. | | | JENNIFER BRINK | Resolved | Not an error | Hi Wendy! I removed all past items! | |||||||||||||
| 391 | 11/08/23 | lee ashcroft | Minor | Naviga | TNA Solutions | 11026 | Need to move the date | I need to have TNA’s PW Leaders print ad that’s currently running in April to be moved to run in the Jan/Feb issue. And then I need their PFW Full page print ad that’s currently running in June to be moved to the April issue. The campaign ID is 11026 | | | JENNIFER BRINK | Resolved | Moving Date | I need to have TNA’s PW Leaders print ad that’s currently running in April to be moved to run in the Jan/Feb issue. And then I need their PFW Full page print ad that’s currently running in June to be moved to the April issue. The campaign ID is 11026 | |||||||||||||
| 392 | 11/07/23 | WENDY SAWTELL | Minor | Naviga | 11477 | Other | Delkor gets a free exclusive CP newsletter and would like the following choices... September November April Thanks. | | | JENNIFER BRINK | Resolved | Not an error | |||||||||||||||
| 393 | 11/07/23 | Reed Simonsis | Minor | BASE/Websites | Nuspark/Rychiger | , | , | Other | Nuspark has changed their name to Rychiger and it needs to be updated in their company profile for leaders (base). | | | JENNIFER BRINK | Resolved | Please proceed with the name change or let me know i am ok to change it myself without issues. Thanks! | |||||||||||||
| 394 | 11/06/23 | WENDY SAWTELL | Critical | Naviga | Columbia Machine | Other | I’m trying to book the three palletizing/depalletizing package this videos for 2024 but they aren’t in Naviga. Can someone add them so I can get approval? Thanks. | | | Dominique Carmona | Resolved | Not an error | |||||||||||||||
| 395 | 11/07/23 | Brian Gronowski | Minor | MDT | The Haskell Company | Other | Not applying Member rates to MDT plan | | | JENNIFER BRINK | Resolved | System Configuration Error | This has been resolved and I am now seeing the member pricing being applied. Please use the client "The Haskell Company" moving forward in all systems. Thanks! | There were 2 companies in Leadworks. We merged them and made sure the correct Ids were used. | |||||||||||||
| 396 | 11/06/23 | LEO GUENTHER | Medium | Other | ADCO Mfg. | 11492 | Other | Need you to input the CPA date on the plan | | | Dominique Carmona | Resolved | Not an error | ADCO would like March (first pick)then February then January for their NO Charge CPA Member Newsletter | |||||||||||||
| 397 | 10/13/23 | Emma Satchell | Minor | Naviga | n/a | n/a | n/a | Other | @Jenn: The CPG Next Charter Sponsorship product includes a 10% discount on all other CPG Next product purchases for that advertiser (for the fiscal year). We need to add an adjustment code for CPG Next to account for that 10% discount. Zero rush, please let me know if you have any questions! | | | JENNIFER BRINK | Resolved | Not an error | CPG Next | ||||||||||||
| 398 | 11/05/23 | WENDY SAWTELL | Minor | Naviga | NA | Other | I'm only seeing 2023 Mundo Robotics Playbook in MDT, so I'm assuming the 2024 Playbook needs to be added to Naviga. Thanks. | | | JENNIFER BRINK | Resolved | Not an error | There are no 2024 Playbooks in the works at this time. | ||||||||||||||
| 399 | 11/06/23 | LEO GUENTHER | Minor | Other | Multi-Conveyor | Other | Converge - The notification below shows three hits from Harley Davidson but the contact email is nate.engebos@pharmatechlabs.com. | | | JENNIFER BRINK | Resolved | Not an error | We are updating the record in Omeda, this isn't an error, just a subscriber that changed companies. | ||||||||||||||
| 400 | 11/03/23 | WENDY SAWTELL | Minor | Naviga | Econocorp | 11476 | Other | Econocorp qualifies for a free exclusive CP+M Newsletter. These are their top three choices if someone can add to their plan. 2/9 3/8 9/13 Thanks. | | | Dominique Carmona | Resolved | Not an error | ||||||||||||||
| 401 | 11/02/23 | Christine Smallwood | Minor | Naviga | Massman | 11473 | CPA Membership CM+P Exclusive Newsletter | Rate Line Addition/Adjustment | Massman has requested a LinkedIn post in November 2024. Please confirm when the contract is ready to send. | | | JENNIFER BRINK | Resolved | Won't Do | Yes | ||||||||||||
| 402 | 11/02/23 | Christine Smallwood | Minor | Naviga | Frazier & Son | 11472 | Contract Packaging Free Offer | Rate Line Addition/Adjustment | Frazier & Son would like January LinkedIn for their CPA Membership CM+P Exclusive Newsletter. Please confirm when the Naviga 11472 proposal is ready to send to the client. | | | JENNIFER BRINK | Resolved | Won't Do | Yes | ||||||||||||
| 403 | 11/03/23 | WENDY SAWTELL | Minor | Naviga | NA | Other | All Exclusive Contract Packaging Newsletters for 2024 are reserved by "Test Company". Can those be removed so we can book newsletters? Thanks. | | | Dominique Carmona | Resolved | Won't Do | |||||||||||||||
| 404 | 11/03/23 | Kelly Greeby | Minor | Product Hub | N/A | Product Issue | Hi! Can you please remove the specs page from the Show Daily product for now. We still list two of the ad sizes we have removed. I've asked Bacho to create a new page but it will take a bit. https://hub.pmmimediagroup.com/pack-expo-show-daily/?brand=7-c0d3cba9d9-lvrgml&tab=specs Thanks K | | | Dominique Carmona | Resolved | Not an error | |||||||||||||||
| 405 | 11/02/23 | Mikayala Delson | Naviga | PSSI | 10487 | 70104 | Rate Line Addition/Adjustment | I'd like to cancel this PSSI Sponsored Quiz and replace it for line Item 77755, a PFW White Paper. I'm not able to delete the Sponsored Quiz. Is that because it was already invoiced? | | | Dominique Carmona | Resolved | Billing | ||||||||||||||
| 406 | 11/01/23 | Tom Duggan | Major | Product Hub | N/A | Other | Description clarification on digita reports page in the hub -- https://hub.pmmimediagroup.com/digital-transformation-intelligence-report/?brand=7-92a5eafdb7-vjr97h | | | Dominique Carmona | Resolved | Not an error | Emma, --- will all the changes we did on dates for the digital reports and language, i did not catch the header text was not updated from the slide. --- it call out only IIoT, that is misleadoing Current: Be seen as a thought leader in the digitalization space, getting your solutions in front of a highly curated CPG Next audience looking for answers to their IIoT questions. Change to: This report series covers trending digital transformation topics and technologies. Be seen as a thought leader in digitalization by getting your solutions in front of a highly curated CPG manufacturing audience with a thought leadership article and receive quality leads. (or similar text :) this is what is on the Seismic presentation: Align your business with key topics in digital transformation when you sponsor one of five 2024 digital reports. Sponsors receive editorial coverage and lead access i attached the original slide that was sent on 10/3 email. thanks Tom | No | |||||||||||||
| 407 | 11/01/23 | Brian Gronowski | Major | Naviga | Bettcher | Need to move the date | You cannot book into the following issue(s) because they are closed: PFW - ProFood World Magazine - Friday, December 1, 2023 - Closed on Monday, October 30, 2023 12:00 AM | | | Dominique Carmona | Resolved | Product Update/Close Date Change | Closing date for Dec PFW is wrong and not allowing us to confirm orders. Per Sharon it should be Closing next week: 11/6 – 11/10 • 11/6 – OEM Winter • 11/8 PFW December | ||||||||||||||
| 408 | 10/30/23 | Jake Brock | Medium | Naviga | Nulogy | 11252 | both line items | Need to move the date | Tried to delete past due line item (75474) for October 20th but it will not let me change or delete the date. Added a new line item for Facebook ad in November (77444) but earliest I can do for a date is November 17th. With Thanksgiving holiday client does not want to do that far into the month. I checked with CSM and he said if client gets material this week we can do the November 10th start date. Would we be able to open that date back up on this order to sell them that spot? Just need one Facebook ad on this order to begin November 10th. Thanks! | | | Dominique Carmona | Resolved | Moving Date | |||||||||||||
| 409 | 10/20/23 | Christine Smallwood | Minor | Naviga | n/a | n/a | n/a | Product Issue | Just wondering why there are two forms for Leaders Categories; which one is the one we should fill out or why the double entry? | | | JENNIFER BRINK | Resolved | System Bug | Start on Chatter, Emma moving to system errors to keep track. Link to chatter: https://pmmidotorg.lightning.force.com/lightning/r/0D5EX000009DqRa0AK/view | https://navigaglobal.my.site.com/support/s/case/5006e000023bCj0AAE/form-no-longer-on-rateline-still-generating-in-campaigns | Yes | Form is not attached to ratelines, yet still showing up whenever package is added to a plan with those rateslines. Bug request placed to Naviga Friday 3:30pm. - Emma | |||||||||
| 410 | 10/27/23 | PATRICK YOUNG | Major | Naviga | Ampco Pumps Expo Pack oBC | 11443 | Other | See attached error message for booking OBC position for Ampco Pumps | | | JENNIFER BRINK | Resolved | Not an error | This has been added to the plan. We had it held on a FROR holding plan. | |||||||||||||
| 411 | 10/25/23 | Brian Gronowski | Minor | Naviga | Hormann | Other | Why does Alice appear 4x See attached | | | Dominique Carmona | Resolved | System Bug | Hey Brian! There was an issue with the sync on the Salesforce side. The contact was pushing and Naviga was sending the user Id back, however SF was not saving the connection. It is now correctly synced and I have removed all the duplicate names. You should only see Alice one time moving forward. | https://pmmimediagroup.atlassian.net/servicedesk/customer/portal/3/CORE-3477?created=true | Yes | Ticket filed with Salesforce, seems to not be syncing. | |||||||||||
| 412 | 10/26/23 | Reed Simonsis | Minor | Naviga | Steamaricas | 10247 | 6883.7 | Need to move the date | Please move the date to 11/17 as i am not able to move this date. Thanks! | | | Dominique Carmona | Resolved | Not an error | |||||||||||||
| 413 | 10/20/23 | Lara Krieger | Medium | Product Hub | Editorial cal's for 2024 | Other | Please see the attached text file for updates to various brands. Also can we have this info NOT downloadable for clients? If a client grabs a pdf with the wrong date and 6 months from now tells me they did not know the dates was modified that is an issue. Can we have a static webpage with dates? | | | AMBER MILLER | Resolved | Product Update/Close Date Change | Naviga updated | ||||||||||||||
| 414 | 10/26/23 | Aleks Apkarian | Minor | MDT (WENDY USE ONLY) | siegwerk | SalesForce/Naviga sync | When testing MDT with Emma, an account I'm working with was showing up as being assigned to "Daniel Smith." We are guessing this is a disconnect from Salesforce, though I have assigned this account to myself on Monday, October 23rd. | | | JENNIFER BRINK | Resolved | Thank you for your help! | Hi Aleks! Salesforce does not automatically assign the sales rep in Leadworks (yet, there is an integration being laid out). So for now you would need to manually assign yourself to an account... Here is a quick video showing now to make that change. https://pmmi-org.zoom.us/rec/share/33Eq_gdaDeoLJU_NpZnuYeapKpcFaDHC2VT37BKnCS2Cns3TmIz5ZwT65P0h8gfZ.IeyDkUpeRMlm4eCR | ||||||||||||||
| 415 | 10/04/23 | Stephanie Haag | Minor | Leadworks | Chase-Logeman | Leadworks Issue | https://cloud.pmmimediagroup.com/_/audience-network/campaign-details?cid=44757 This facebook says 0 leads but then if you click it shows three names that aren't actually supposed to be there. | | | JENNIFER BRINK | Resolved | System Configuration Error | https://pmmimediagroup.atlassian.net/browse/LW-1247 | ||||||||||||||
| 416 | 10/25/23 | Christine Smallwood | Minor | Leadworks | Syntegon | Leadworks Issue | Please move the 2023 Leaders Stats (Content Engagement Report) from this Leadworks account (Syntegon Packaging Technology LLC): https://engagement.pmmimediagroup.com/0a00b2d8da32be304c24819af7354e67 to this Leadworks account (Kliklok LLC, a Syntegon Company): https://engagement.pmmimediagroup.com/ab955c6544a7035e912a6541c51634ae In 2024, the Syntegon Content Engagement Report will go here: https://cloud.pmmimediagroup.com/advertiser/view/id/6153 (this might change, but that is the directive I have from the client to date) | | | Dominique Carmona | Resolved | Won't Do | |||||||||||||||
| 417 | 10/25/23 | PATRICK YOUNG | Major | Naviga | Messer Americas | 11431 Opp # | SalesForce/Naviga sync | I'm getting an error message when creating an opp for Messer Americas. | | | JENNIFER BRINK | Resolved | System Bug | Hi Patrick! I wasn't able to recreate the error, but i was able to add the eblast to the plan. Can you please let me know if it happens again? | Possible glitch? Couldn't recreate. | ||||||||||||
| 418 | 10/25/23 | Reed Simonsis | Minor | Naviga | EPLAN | 10804 | 72139 | Missing a date/Need a date | I am not able to move the date | | | Dominique Carmona | Resolved | Please move date to first week of december. Thank you! | Yes | ||||||||||||
| 419 | 10/25/23 | MaryAnn Coyle | Major | Naviga | STA, LLC | 11406 | Missing a date/Need a date | Client signed Order for PW Pro Package but print dates were wrong. She wants May/June and October full pages ($5000 each). Madysen deleted out the incorrect print dates but can't add back in. | | | Dominique Carmona | Resolved | Not an error | ||||||||||||||
| 420 | 10/23/23 | Madysen Fast | Medium | Naviga | Aagard | 11403 | Billing Issues | The contract price that is in the attachments does not have the same price as the overall cost in Naviga. | | | Dominique Carmona | Resolved | Won't Do | ||||||||||||||
| 421 | 10/23/23 | Lara Krieger | Medium | Product Hub | N/A | Other | We are removing two sizes of ads and need to have them removed from the Hub. Thank you. | | | Dominique Carmona | Resolved | Not an error | Please remove the 1/6 and the 2/3 ads in the Show Daily book. https://hub.pmmimediagroup.com/pack-expo-show-daily/?brand=7-c0d3cba9d9-lvrgml | ||||||||||||||
| 422 | 10/23/23 | Kelly Greeby | Minor | Product Hub | N/A | N/A | Other | N/A | | | Dominique Carmona | Resolved | Not an error | Can you please update the sales/materials close dates for Show Daily Sales Close = 10/14 Ad Close = 10/14 Same day :) Thanks K | |||||||||||||
| 423 | 10/19/23 | Mikayala Delson | High | Leadworks | Hexagon | LW: 47363 | Other | Hexagon gained 103 leads but only received 19 clicks on their ad. Can we find the reasoning to this? Tom is requesting this is a priority. Here are the metrics from Hexagon’s recent CPG Newsletter on 10/18: · Total Send: 57,098 · Opens: 11,846 · Clicks: 96 · Clicks on the sponsor link (Hexagon): 19 | | | Emma Satchell | Resolved | System Bug | Preview: https://pmg-production.s3.amazonaws.com/NL-previews/2023-CPG-Newsletter/CPG-Next-newsletter-101823.html | This has been resolved | Yes | |||||||||||
| 424 | 10/19/23 | Reed Simonsis | Minor | Leadworks | feedscrew | - | - | SalesForce/Naviga sync | Added contact Alex Haas into salesforce. After waiting and many tries, this contact will not sync over to leadworks users. Can you help with this user sync so i can provide login credentials? THanks! | | | Emma Satchell | Resolved | Not an error | Yes | Not sure how to fix, Reed said could wait for Monday - Emma | |||||||||||
| 425 | 10/20/23 | WENDY SAWTELL | Minor | Naviga | Columbia Okura | 11405 | Other | Columbia Okura approved order number 11405, but I couldn't fill out the forms because Robotics didn't show up as an option. Can someone add it to the drop down list please? Thanks. | | | Emma Satchell | Resolved | Billing | This has been coordinated outside of the system error doc. | Yes | This has been handled and approved by Joan. Wendy's customer will get Robotics AND another category, as robotics can not be it's own PAN for PEI category. | |||||||||||
| 426 | 10/20/23 | Lara Krieger | Minor | Product Hub | PACK EXPO Showcase page | Other | Pls update the dates on this page: https://hub.pmmimediagroup.com/pack-expo-showcase/?brand=7-c0d3cba9d9-lvrgml Sales close should be- Sept 12th and materials Sept 19th | | | Emma Satchell | Resolved | Product Update/Close Date Change | |||||||||||||||
| 427 | 10/20/23 | Lara Krieger | Minor | Product Hub | PACK EXPO East page | Other | Pls update the dates on this page: https://hub.pmmimediagroup.com/pack-expo-east-showcase/?brand=7-c0d3cba9d9-lvrgml Sales close for 2024 should be: 1/9 and materials due 1/12 | | | Emma Satchell | Resolved | Product Update/Close Date Change | |||||||||||||||
| 428 | 08/28/23 | Lara Krieger | Naviga | Hi, The OEM annual resource guide profiles are not showing up in Naviga under the winter issue of OEM. There is only one currently listed in the system. Maybe that is right but there should be a lot more l think based on last years sales. Thx. | | | JENNIFER BRINK | Resolved | Question | This legit looks like we have 1 sold. We found a hub issue and Lara will add a ticket to the doc. | |||||||||||||||||
| 429 | 10/11/23 | Emma Satchell | Minor | Naviga | n/a | n/a | n/a | Other | Could you please create me a Naviga report? Attached are details on what is needed in the report. Please let me know if you have any questions! | | | JENNIFER BRINK | Resolved | Not an error | https://pmgbi.navigahub.com/v/report.html?id=4b62d07c-dd1d-490f-a30f-1713c444d83c&token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJrZXkiOiI1NzNiNGZjZS01ZTI3LTRiM2YtOTY1Ni03YTVlYjRkNmQxNGEiLCJpYXQiOjE2OTcxNDU2MzQuNzUzfQ.7gyh7MmyA_vauj0Ft1qF8iRewIkzyoG7quF6ibyFrqQ | ||||||||||||
| 430 | 08/21/23 | Lara Krieger | Other | The media kit for CM+P lists the wrong date for the Nov/Dec sales close of CM+P. It should say Oct 20th with materials due Oct 27th. It shows Oct 27th for both dates right now. Thx Lara | | | AMBER MILLER | Resolved | Product Update/Close Date Change | ||||||||||||||||||
| 431 | 10/17/23 | Lara Krieger | Medium | Naviga | Econocorp | 11360 | 76675.1 | Other | The print ads for C+P all pushed through except for the Nov/Dec ad and Resource Guide. Can you see why? | | | JENNIFER BRINK | Resolved | System Configuration Error | SMA and Naviga dates didn't match... they do now! | ||||||||||||
| 432 | 10/18/23 | ELIZABETH TIERNEY | Major | Naviga | All Packaging Machinery | 11317 | Rate Line Addition/Adjustment | can't add a december linkedin page because of an error. See attached. | | | JENNIFER BRINK | Resolved | System Configuration Error | Fixed, you can add the date now. | |||||||||||||
| 433 | 10/14/23 | Brian Gronowski | Minor | Naviga | GEA | 11374 | Other | . | | | Dominique Carmona | Resolved | Product Update/Close Date Change | Please create a line for 6x page 1 PFW for GEA at an issue rate of $3885 net/issue Please create a line for Craft Brew, IBC, for GEA at an issue rate of $2845 net Both rates following historical rates with a 2024 factored rate increase. | Based on FROR sheet: https://app.smartsheet.com/sheets/h4grP2g7G3x8jrp2Q6CQ3cWVj4Gh2phpv4Q3CpJ1?view=grid | Notes from Emma: PFW one page can be approved, as only 3% decrease and covered by "Profood World Discounting- authorized to approve discount for PFW for sales reps trying to catch up to usual pricing. Needs to be 5% or more, if not send it to John." Craft Brew—I do not think this can be approved, unless @Jenn Brink knows something different? The current price he has listed is a 44% decrease from what we should be charging for the Craft Brew IBC. We should send to John for approval. | |||||||||||
| 434 | 10/14/23 | Brian Gronowski | Minor | Naviga | Munson Machinery | 11376 | Other | . | | | Dominique Carmona | Resolved | Product Update/Close Date Change | create premium position line, opp editor page, 6x PFW at a net rate of $3580/issue. Historical rates with 2024 price increase | Based on FROR sheet: https://app.smartsheet.com/sheets/h4grP2g7G3x8jrp2Q6CQ3cWVj4Gh2phpv4Q3CpJ1?view=grid | Notes from Emma: This is a 8.5% decrease, so does not follow "Profood World Discounting- authorized to approve discount for PFW for sales reps trying to catch up to usual pricing. Needs to be 5% or more, if not send it to John." We should send this to John for approval. | |||||||||||
| 435 | 10/14/23 | Brian Gronowski | Minor | Naviga | VDG | 11375 | Other | . | | | Dominique Carmona | Resolved | Product Update/Close Date Change | Create line for 6x cover tip, PFW for VDG. All 2024 issues. | Based on FROR sheet: https://app.smartsheet.com/sheets/h4grP2g7G3x8jrp2Q6CQ3cWVj4Gh2phpv4Q3CpJ1?view=grid | ||||||||||||
| 436 | 10/17/23 | Lara Krieger | Minor | Product Hub | CMP Page | Product Issue | Hi, This page has the wrong close and materials date: https://hub.pmmimediagroup.com/contract-packaging-magazine/?brand=7-9898d682a1-bxx7v9 CM+P Nov/Dec closes on 10/27 and materials due 10/27. | | | Dominique Carmona | Resolved | Not an error | |||||||||||||||
| 437 | 10/16/23 | Mikayala Delson | Leadworks | Fogg Filler | LW #44038 | Leadworks Issue | Fogg Filler's PAN campaign is not populating on their Audience Network dashboard in LW. Here is the PAN campaign:https://cloud.pmmimediagroup.com/campaign/view?id=44038 | | | JENNIFER BRINK | Resolved | Not an error | I see it showing. The dates were incorrect on the Audience data, I changed the end date to 8/15/2023... I see that change show through as well. | ||||||||||||||
| 438 | 10/16/23 | Christy Flores | Naviga | pmmi/101726 | 11379 | 76749 | Rate Line Addition/Adjustment | We need the line item zeroed out for this House Ad | | | Dominique Carmona | Resolved | Not an error | House Ads | |||||||||||||
| 439 | 10/14/23 | Brian Gronowski | Minor | Naviga | VDG | 11377 | Other | . | | | Dominique Carmona | Resolved | Product Update/Close Date Change | create premium position, OBC for VDG, PW on the following cycle. Mar/Apr Jul/Aug Oct Buyer's Guide Create a second entry for VDG, OBC, Craft Brew 2024 | Based on FROR sheet: https://app.smartsheet.com/sheets/h4grP2g7G3x8jrp2Q6CQ3cWVj4Gh2phpv4Q3CpJ1?view=grid | ||||||||||||
| 440 | 10/14/23 | Brian Gronowski | Minor | Naviga | SEW-EURODRIVE | 11373 | Other | . | | | Dominique Carmona | Resolved | Please create a campaign, OEM, OBC position all issues for SEW-EURODRIVE | Based on FROR sheet: https://app.smartsheet.com/sheets/h4grP2g7G3x8jrp2Q6CQ3cWVj4Gh2phpv4Q3CpJ1?view=grid | |||||||||||||
| 441 | 10/14/23 | Brian Gronowski | Minor | Naviga | VDG | 11372 | Other | , | | | Emma Satchell | Resolved | Product Update/Close Date Change | Please add Cover tip, all 2024 issues for VDG | Based on FROR sheet: https://app.smartsheet.com/sheets/h4grP2g7G3x8jrp2Q6CQ3cWVj4Gh2phpv4Q3CpJ1?view=grid | Yes | |||||||||||
| 442 | 10/13/23 | Mikayala Delson | Leadworks | Tom Duggan | Leadworks Issue | Can we get Tom fully set up in Leadworks? I'm trying to add him as a rep to Hexagon's account but his name is not populating. | | | JENNIFER BRINK | Resolved | Not an error | He is in there... just under Thomas Duggan. If that needs to be changed, we just need to make the change in SF. | |||||||||||||||
| 443 | 10/13/23 | Tom Duggan | Medium | Product Hub | n/a | Other | no error | | | Dominique Carmona | Resolved | Not an error | On the CPG Next product order on the hub, can you change the order of products. 1. Newsletters, 2. Digital Reports 3. Webinar. 4. Roundtable, 5. Charter. the rest of the digital product order is good at the end. thanks Tom | ||||||||||||||
| 444 | 10/13/23 | WENDY SAWTELL | Major | Naviga | Ingredion | 11366 | Other | Trying to add the agency as the billing for this Ingredion plan. Please send the invoicing to our agency – contact info below Ashleigh Bunjes Ashleigh.Bunjes@ovaregroup.com OvareGroup / Ad Cucina 400 West Market Street Suite 1400 Louisville KY 40202 | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | The agency wasn't synced to naviga. I sycned the Agency company and the contact under the Agency record. I then changed the agency on the order . | |||||||||||||
| 445 | 10/13/23 | Lara Krieger | Minor | Product Hub | Buyer's Guide page | Other | Hi https://hub.pmmimediagroup.com/buyers-guide-profile-categories/ The example from ISSUU is missing on the page. Can you link to: https://issuu.com/pmmimediagroup/docs/buyer_s_guidev1_2023?fr=sYWZlYjYyNzY2Mjk | | | Dominique Carmona | Resolved | Not an error | |||||||||||||||
| 446 | 10/13/23 | Lara Krieger | Minor | Product Hub | General | General | Other | Hi, Would it be possible to update this page: https://hub.pmmimediagroup.com/leaders-in-packaging/?brand=7-9898d682a1-bxx7v9 To list "Digital online profile deadlines" above the Jan dates... it is confusing to me seeing those Jan dates and then the print dates. Please let me know if this does not make sense. | | | Dominique Carmona | Resolved | Not an error | ||||||||||||||
| 447 | 10/12/23 | WENDY SAWTELL | Major | Naviga | Econocorp | 11360 | Other | Want to send a proposal to Econocorp, but unable to add the free CPM Resource Guide that comes with the purchase of all three issues of CPM. I'm not seeing it in Naviga, so maybe it needs to be added?? Thanks. | | | JENNIFER BRINK | Resolved | Not an error | I added the zeroed out line. I will work with Emma on how we want to handle this morning forward. | |||||||||||||
| 448 | 10/12/23 | Mikayala Delson | Naviga | Cleveland Gear | 9288 | Billing Issues | This June invoice is wrong, it should be $2125 per signed contract attached. My guess this happened when we migrated from a quarter page to a third page. Can you adjust on your end and send Brian an updated invoice? | | | JENNIFER BRINK | Resolved | Billing | Credit is there! | ||||||||||||||
| 449 | 10/12/23 | Mikayala Delson | Naviga | VDG | 9919 | Billing Issues | Can we get this invoice adjusted please? VDG's has it listed at $3,800 but the invoice they received has it listed at $3,915. | | | JENNIFER BRINK | Resolved | Billing | |||||||||||||||
| 450 | 10/11/23 | Christy Flores | Naviga | PMG/107371 | 10287 | 76524 | Rate Line Addition/Adjustment | We need the line item zeroed out for this House Ad | | | Dominique Carmona | Resolved | Not an error | House Ad | |||||||||||||
| 451 | 10/11/23 | LEO GUENTHER | Major | Naviga | Heat and Control | 11282 | Two Issues | Notification Issue | Two Issues, Can not Add the CM&P Resource Guide. Also no option to choose PFW Newsletter dates. | | | JENNIFER BRINK | Resolved | System Configuration Error | Hi Leo! I have added the Resource Guide to your plan and you should be able to add PFW NLs now. | ||||||||||||
| 452 | 10/11/23 | WENDY SAWTELL | Minor | Naviga | Lenze | 11162 | Other | Lenze has FROR for page 3 in the Spring issue of OEM and I couldn't add it to their plan. Can someone do it for me? Thanks. | | | JENNIFER BRINK | Resolved | Not an error | Done! | |||||||||||||
| 453 | 10/11/23 | WENDY SAWTELL | Medium | Naviga | Econocorp | 11360 | Other | Econocorp has FROR for 1/2 page on TOC, but when I tried to add it to their plan, I got the error meesage below. Can someone add it for me? Thanks. | | | JENNIFER BRINK | Resolved | Not an error | Added! Just a heads up, we have the FROR intentionally blocked so they aren't accidentally added to a plan. So feel free to reach out to us to release them when you are ready to send the advertiser their proposal. | |||||||||||||
| 454 | 10/11/23 | WENDY SAWTELL | Minor | Naviga | American Film & Machinery | 11090 | Other | I forgot to select page 3 for the Craft Brewing Supplement on their plan and they already approved it. Can someone change it for me please? Thanks. | | | JENNIFER BRINK | Resolved | Not an error | updated! | |||||||||||||
| 455 | 10/10/23 | Jen Krepelka | Product Hub | na | na | na | Other | na | | | Emma Satchell | Resolved | Product Update/Close Date Change | Could you please update the pricing info for Custom Research for all brands to say "Starting at $15K" | Request completed | ||||||||||||
| 456 | 10/10/23 | WENDY SAWTELL | Major | Naviga | Sterling | 11354 | Other | Added a few print ads to a PFW Leaders program but having a tough time changing dates. Also need price adjustments. I'd like the four ads in Feb, April, June and December and each print ad priced at $2,950 please. Thanks! | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Done! Prices updated and dates moved. | |||||||||||||
| 457 | 09/28/23 | WENDY SAWTELL | Critical | Naviga | ID Technology | Other | There are no LinkedIn dates available in November and December and I'd like to change the date to ID Technology's plan and put one in December. I'm trying to nail down her three plans today if possible. Last available date in 9/27 and I know they won't be there before the show. LIne item is 75904. Thanks. | | | Dominique Carmona | Resolved | Not an error | |||||||||||||||
| 458 | 10/09/23 | Kim Overstreet | Medium | Naviga | PW | Webinar | Other | Per Dave Newcorn, please remove the Feb. 20, 2024 PW webinar: Innovations Roundup: Machinery Trends for 2024 We are using the date for a new digital event, if you are able to keep it bookmarked for that. More info to come asap. | | | JENNIFER BRINK | Resolved | This webinar title should be removed from any other sales material too. Thanks! | Looks like Kim is requesting marketing collateral changes via this sheet, so please make sure to inform her that she needs to email marketing with the request. - Emma | |||||||||||||
| 459 | 10/09/23 | WENDY SAWTELL | Minor | MDT (WENDY USE ONLY) | Formost | Other | Sorry if this is a repeat, but the link in media discovery toll for the PW Newsletter doesn't go to the page in the hub. See attached MDT plan. Thanks. PS. Might want to check the beta version too. | | | Emma Satchell | Resolved | System Configuration Error | This has been updated and should be reflected in MDT first thing tomorrow morning. Thank you for catching this, Wendy! | Yes | |||||||||||||
| 460 | 10/09/23 | MaryAnn Coyle | Medium | Naviga | Encoder | 11283 | Product Issue | I thought OEM Premium package is 4200 nm/3780 member but in Naviga it comes up at a higher rate. Should I add this to price adjustment form? | | | JENNIFER BRINK | Resolved | Question | The prices in the packages are correct. They are based off of the print ad sizes. | |||||||||||||
| 461 | 10/05/23 | Emma Satchell | Major | Naviga | Hexagon | Material Submission Issue | This is for Tom Duggan (me), approved by Emma. a last minute order request by Hexagon. Material is coming in a day late for the 10/18 CPG Next Newsletter. Client sent me the material knowing they had to rush. I will send material to Mikayla via email to upload into ebuilder and put in the order now. | | | Madysen Fast | Resolved | Madysen and Mikayla hopped on a call with Tom. | |||||||||||||||
| 462 | 10/06/23 | Riley Phoenix | Leadworks | N/A | Leadworks Issue | Unable to login to LW. I logged out in order to test a client's login, but now I'm unable to log back into my own account. I've changed the password, I've had Reed change the password, and still I get "Incorrect username and/or password". | | | JENNIFER BRINK | Resolved | Not an error | Riley is back in! | |||||||||||||||
| 463 | LEO GUENTHER | Major | Naviga | Label-aire | 11321 | Other | I was told that Label-aire has FROR for Masthead Jan, May, Sept and Nov. I tried to add to Naviga and got error | | | JENNIFER BRINK | Resolved | Not an error | Cant Add Position | Hi Leo! We have FROR items on hold until the rep reaches out to us for release. I have added these ads to you Label-Aire plan. | |||||||||||||
| 464 | 10/04/23 | Madysen Fast | Leadworks | VISIOTT TRACEABILITY SOLUTIONS | Leadworks Issue | Nothing is loading when I click on Content Engagement reports, but it works for other clients. | | | JENNIFER BRINK | Resolved | User Error - CST | There was a letter missing in the long base code. its there now | |||||||||||||||
| 465 | 10/04/23 | Christy Flores | Naviga | pmmi/101726 | 10673 | 10673 | Rate Line Addition/Adjustment | We need the line item zeroed out for this House Ad | | | Dominique Carmona | Resolved | House Ads | ||||||||||||||
| 466 | 10/03/23 | Emma Satchell | Medium | Naviga | Wendy's ID Technology | ? | ? | Rate Line Addition/Adjustment | Please help Wendy figure out what campaign she wants her FROR Page 5 added to, belonging to ID Technology, for the issues of August + October + Buyer's Guide. I added the other months to her leaders plans, which are confirmed, but there weren't enough spots for each of those additional months. Please notify both Lara and myself when this is complete. | | | Dominique Carmona | Resolved | Not an error | |||||||||||||
| 467 | 10/02/23 | WENDY SAWTELL | Minor | MDT (WENDY USE ONLY) | NA | Other | Links for Facebook don't go to the correct pages in the Hub. 404 Error message. Thanks. | | | Dominique Carmona | Resolved | Not an error | |||||||||||||||
| 468 | 09/28/23 | WENDY SAWTELL | Minor | MDT (WENDY USE ONLY) | Sleeve Seal | Other | Hi- The links from PW Newsletters and PW Beta Newsletters in MDT, do not connect to the pages in the hub and takes to the home page. Thanks. Wendy | | | Dominique Carmona | Resolved | ||||||||||||||||
| 469 | 09/28/23 | Lara Krieger | Product Hub | Please update this page with the sales and material due date: https://hub.pmmimediagroup.com/pack-expo-facilities-and-infrastructure-directory/?brand=7-c0d3cba9d9-lvrgml Sales close- 9/12 Materials close- 9/19 | | | Dominique Carmona | Resolved | |||||||||||||||||||
| 470 | 09/28/23 | WENDY SAWTELL | Critical | Naviga | Greydon | 11261 | Need to move the date | Greydon is buying the intro leaders package for PW and I need their print ad to be placed on the November/December issue please. I get an error message when I try to delete and add the new date. Trying to get these plans for Pro Mach approved today. Thanks. | | | Dominique Carmona | Resolved | |||||||||||||||
| 471 | 09/27/23 | Brian Gronowski | Major | Naviga | ALL | Rate Line Addition/Adjustment | n | | | JENNIFER BRINK | Resolved | The 3rd party banner ad rates for PFW are wrong in Naviga and MDT. All other brands are at 52/M while PFW is at 75/M | Fixed in naviga. MDT will reflect the price after the overnight sync. | ||||||||||||||
| 472 | 09/26/23 | Christy Flores | Naviga | PMG/107371 | 10287 | 75657 | Rate Line Addition/Adjustment | We need the line item zeroed out for this House Ad | | | Dominique Carmona | Resolved | House Ads | ||||||||||||||
| 473 | 09/25/23 | Lara Krieger | Product Hub | The date of 2024 on this page is wrong.. should be 2025 everywhere you have 2024. https://hub.pmmimediagroup.com/leaders-in-packaging/?brand=7-9898d682a1-bxx7v9 Thx Lara | | | Dominique Carmona | Resolved | Not an error | ||||||||||||||||||
| 474 | 09/26/23 | Mikayala Delson | Leadworks | Big-D Construction | Engagement Report | Leadworks Issue | This advertiser's engagement report is not populating in LW. | | | JENNIFER BRINK | Resolved | User Error - CST | The Long and Short base ids were missing from their LW profile. I have added them and the report is now populating. | ||||||||||||||
| 475 | 09/19/23 | Kelly Greeby | Medium | Product Hub | NA | Other | Can we please make sure the "Contact Sales" button on the Hub goes to John Schrei's email and not Wendy's | | | Dominique Carmona | Resolved | Not an error | Request to change email address has been sent to Zesty Rep | ||||||||||||||
| 476 | 09/22/23 | Christy Flores | Naviga | PMG/107371 | 10287 | 75515 | Rate Line Addition/Adjustment | We need the line item zeroed out for this House Ad | | | JENNIFER BRINK | Resolved | House Ad | ||||||||||||||
| 477 | 09/18/23 | Madysen Fast | Naviga | Addicted Beauty | 10590 | 70648 | Need to move the date | Please delete this line ID, it was complimentary and they are moving dates. | | | Dominique Carmona | Resolved | Not an error | ||||||||||||||
| 478 | 09/25/23 | Lara Krieger | Naviga | Columbia Machine | 11095 | 74201.1 | Product Issue | Multiple entries showing for a half horizontal ad | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Wendy booked all 4 ads in Feb. Madysen will need to work with Wendy to update | |||||||||||||
| 479 | 09/21/23 | Lara Krieger | Naviga | Some items appear to not be hooked up to the PW Oct issue. Campaign- 10023- Reed deleted this item, they moved out of Oct but still remain. Campaign- 10083- This was a pick up in SMA and did not turn green in Naviga. | | | Dominique Carmona | Resolved | |||||||||||||||||||
| 480 | 09/19/23 | LEO GUENTHER | Minor | Other | Turn Signal | SalesForce/Naviga sync | I cannot change the company name as I inputed it wrong. Needs to be turn SiGnal not Turn Sigal | | | Dominique Carmona | Resolved | Not an error | |||||||||||||||
| 481 | 09/18/23 | Lara Krieger | Naviga | Can the test company line items be removed from the Feb PW print issue? | | | Dominique Carmona | Resolved | Not an error | ||||||||||||||||||
| 482 | 09/13/23 | Mikayala Delson | Naviga | Atkore | 10177 | 10177 | Rate Line Addition/Adjustment | Can we change this PFW Video eblast to a PFW Product Update eblast? I don't want to delete it and lose the date. Thanks! | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Done | |||||||||||||
| 483 | 09/20/23 | Lara Krieger | Product Hub | Please update the following dates that needed to be modified on the hub and in Naviga. l have asked Amber to update Editorial Cals: PW Buyer’s Guide: Sales Close- Oct 7th Materials due- Oct 14th ProFood World reg issues and Showcase: Feb Issue- Sales- 01/19/24 Materials- 01/26/24 April Issue- Sales- 03/07/24 Materials- 03/14/24 June Issue- Sales- 05/09/24 Materials- 05/16/24 August Issue- Sales- 07/08/24 Materials- 07/15/24 October Issue- Sales 9/5/24 Materials- 9/12/24 December Issue- Sales- 10/25/24 Materials-11/01/24 PACK EXPO Processing Zone Showcase: Sales Close- 09/05/24 Materials- 09/12/24 | | | Dominique Carmona | Resolved | Not an error | ||||||||||||||||||
| 484 | 09/08/23 | John Schrei | Medium | Naviga | Not applicable | Other | I need an Informer report that provides me a revenue breakout by Brand, by Month and LOB (line of business) by Sales Rep for 2022 and 2023. | | | JENNIFER BRINK | Resolved | Not an error | I need a report that provides me a revenue breakout by Brand, by Month and LOB (line of business), by Sales Rep for 2022 and 2023. | ||||||||||||||
| 485 | 09/19/23 | Lara Krieger | Product Hub | Dates for ProFood World Showcase: Sales close- 9/5 Materials due- 9/12 | | | Dominique Carmona | Resolved | |||||||||||||||||||
| 486 | 09/19/23 | Kelly Greeby | Minor | Product Hub | NA | Other | hello, we need to remove all the links to the smartsheet forms on the sales tabs for the targeted direct mail product pages. https://hub.pmmimediagroup.com/pack-expo-targeted-direct-mail/?brand=7-c0d3cba9d9-lvrgml https://hub.pmmimediagroup.com/targeted-direct-mail/?brand=7-9898d682a1-bxx7v9 | | | Dominique Carmona | Resolved | ||||||||||||||||
| 487 | 09/14/23 | Lara Krieger | Minor | Product Hub | 2024 ProFood World print dates | Other | File attached with dates | | | Dominique Carmona | Resolved | ||||||||||||||||
| 488 | 09/14/23 | Lara Krieger | Minor | Product Hub | 2024 Packaging World print dates | Other | Attaching a file with the dates | | | Dominique Carmona | Resolved | ||||||||||||||||
| 489 | 09/14/23 | Lara Krieger | Minor | Naviga | 2024 OEM print dates | Other | File attached with dates | | | Dominique Carmona | Resolved | ||||||||||||||||
| 490 | 09/14/23 | Lara Krieger | Minor | Product Hub | 2024 HCP print dates | Other | File attached | | | Dominique Carmona | Resolved | ||||||||||||||||
| 491 | 09/14/23 | Lara Krieger | Minor | Product Hub | 2024 CM+Pprint dates | Other | File attached with dates | | | Dominique Carmona | Resolved | ||||||||||||||||
| 492 | 09/14/23 | Lara Krieger | Minor | Product Hub | 2024 WIPP print dates | Other | File attached | | | Dominique Carmona | Resolved | ||||||||||||||||
| 493 | 09/05/23 | Brian Gronowski | Minor | Naviga | FoodSafe Drains | 11172 | Feature Request | n We do not have the ability to add LIP (PFW) categories to a naviga plan. the option does not exist. | | | JENNIFER BRINK | Resolved | We can add in notes section for the time being. Not sure if this impacts PW or other brands | ||||||||||||||
| 494 | 09/05/23 | Kim Overstreet | Minor | Naviga | EBA | All EBA Revenue | Other | I need a report that shows EBA revenue to-date. Video: Package This and Sustainable Packaging Explained videos fulfilled. Webinar and PAN. Thanks! | | | JENNIFER BRINK | Resolved | Question | Kim approved the updated report. | sent an update informer report to Kim. Waiting for her to approve - Jenn | ||||||||||||
| 495 | 09/05/23 | Mikayala Delson | Leadworks | FoodSafe Drains | Template Issue | In the Engagement Report for FoodSafe Drains in LW, there are PW metrics underneath the Category. FoodSafe only has PFW Leaders. Do you know why PW is listed here? https://engagement.pmmimediagroup.com/259024a4a42259cc9423f7fa58561df3 | | | JENNIFER BRINK | Resolved | Not an error | P1 answer: Here is their engagement report from January to May 2023 https://engagement.pmmimediagroup.com/259024a4a42259cc9423f7fa58561df3?end=2023-05 Here is their engagement report from June to December 2023 https://engagement.pmmimediagroup.com/259024a4a42259cc9423f7fa58561df3?start=2023-06 Here is their engagement report for May 2023 https://engagement.pmmimediagroup.com/259024a4a42259cc9423f7fa58561df3?start=2023-05&end=2023-05 It looks like at some point the company might have been scheduled/assigned to Leaders 2023 on Pack World and as such has impression data available for that time. This doesn’t appear to be the case past May (hence June to December 2023 only show ProFood World categories) so these were likely removed at some point during May or prior. Let us know if there are any further questions or issues regarding this or if you come across any other examples you’re questioning. | https://trello.com/c/PAwzf0AL/643-leaders-data-question | ||||||||||||||
| 496 | 09/05/23 | WENDY SAWTELL | Minor | Naviga | Piab | 10935 | Other | Trying to change billing type to Flexible, but get an error (see attached screenshot). Thanks. | | | JENNIFER BRINK | Resolved | System Bug | The system was looking for a GL code. Since our GLs live on the product level and there wasn't a product on the campaign, the system was throwing the error. Naviga is sending this to development, but the work around is to add any line item to the plan and then change the campaign type. | |||||||||||||
| 497 | 09/06/23 | Mikayala Delson | Leadworks | Regal Rexnord Corporation | 10937 | 72766.1 | Leadworks Issue | This 10/4 standard eblast is not being pushed to Leadworks. Should I manually create the campaign? | | | JENNIFER BRINK | Resolved | User Error - CST | https://pmg.navigahub.com/EW/PMG/ad/pw/edit_campaign_line?ID=100749&l=72766.1&c=10937 | The eblast is under the correct client: https://cloud.pmmimediagroup.com/campaign/view/id/45538 | ||||||||||||
| 498 | 08/21/23 | Lara Krieger | Product Hub | The following ad shapes should be the only ones running in 2024 for HCP, please update the hub for 2024 issues when ready. Attaching specs that show what is running. | | | Dominique Carmona | Resolved | Not an error | Awaiting new specs from Lara, should be in by Wednesday 9/6 | |||||||||||||||||
| 499 | 08/21/23 | Lara Krieger | Product Hub | The following ad shapes should be the only ones running in 2024 for CM+P please update the hub for 2024 issues when ready. Attaching specs that show what is running. | | | Dominique Carmona | Resolved | Not an error | Awaiting new specs from Lara, should be in by Wednesday 9/6 | |||||||||||||||||
| 500 | 09/05/23 | WENDY SAWTELL | Minor | Naviga | Nercon/MCE | campaign numbers 11166 and 11167 | Other | Need to move the May/June issue to the July/August issue for Nercon and MCE. Wish I could do it, but I get an error message. Thanks. | | | JENNIFER BRINK | Resolved | Not an error | Done | |||||||||||||
| 501 | 09/06/23 | WENDY SAWTELL | Major | Naviga | NA | Other | For Leaders in Processing, there's no 1/2 horizontal option and two 1/2 vertical options if one of them can be changed to horizontal. See screenshot. Thanks. | | | JENNIFER BRINK | Resolved | System Configuration Error | The name wasn't updated, but the package | ||||||||||||||
| 502 | 09/05/23 | Bea Greany | BASE/Websites | In House | PW audience subscription renewal campaigns - NativeX | https://pmmi.dragonforms.com/PPWrenew?r=@{encrypted_customer_id}@&pk=PW_NL_BANNER | Base/Website Issue | Kristin Longnecker reported receiving a 500: Sever Error message when clicking the audience banner link in the Friday, Sep 8 PW End-of-Line Strategies newsletter. I checked other PW subscription banner links as well as a selection of HCP and PFW subscription banner links. HCP & PFW are working, PW links are generating a landing page error message. | | | JENNIFER BRINK | Resolved | System Bug | all newsletter subscription banners run through NativeX. Here is the PW EOL Strategies NL subscription banner NativeX campaign link: https://pmmi.native-x.parameter1.com/app/campaign/62416c61054ac1000189c961 | Per Lauren - It was an Omeda Glitch. The link is working as intended now. | ||||||||||||
| 503 | 09/05/23 | Mikayala Delson | Leadworks | Camfil APC | Template Issue | I send the client his username and password but when we tested the username listed in LW it says the following error: Could not find user CHenneghan | | | Dominique Carmona | Resolved | User Error - Client | Here are the login credentials we tried to use: Username: CHenneghan Password: CHenneghanChangeMe23! | |||||||||||||||
| 504 | 09/05/23 | Christy Flores | Naviga | pmmi/101726 | 11177 | 44885, 74886, 74898, 74899, 74907, 74908, 74909, 74910, 74918, 74919, 74921, 74922, 74923, 74924 | Rate Line Addition/Adjustment | We need the line item zeroed out for this House Ad | | | Dominique Carmona | Resolved | Not an error | House Ads | |||||||||||||
| 505 | 08/16/23 | Bea Greany | Product Hub | EBlasts - SPECS | n/a | n/a | Product Issue | Supplied HTML specs are outdated. I'd like to get rid of all the blue boxes in favor or a format that is easier to maintain. https://hub.pmmimediagroup.com/eblasts/?brand=7-9898d682a1-bxx7v9&tab=specs | | | Dominique Carmona | Resolved | Not an error | On this page, https://hub.pmmimediagroup.com/supplied-html-eblasts-special-requirements/ the sample eblast needs to be updated with a newer sample. | Bea provided specs to update. | ||||||||||||
| 506 | 09/04/23 | Bea Greany | Naviga | PMG 107371 | 10287 | 74806 | Rate Line Addition/Adjustment | please zero out all charges in this house ad campaign. | | | Dominique Carmona | Resolved | Not an error | ||||||||||||||
| 507 | 08/11/23 | Reed Simonsis | Omeda | key technology | 10306 | 69376 | Other | client informed us that when clicking on their eblast CTA "watch video" of their 8/11 eblast, it brings them to the attached error. | | | JENNIFER BRINK | Resolved | Won't Do | Please let me know if i need to go back to the client on any questions on this. Thanks! | The links were functioning for everyone internally I asked to test. | ||||||||||||
| 508 | 08/24/23 | MATTHEW REYNOLDS | BASE/Websites | This article, https://www.packworld.com/machinery/robotics/article/22866401/pharmaceutical-industry-enlists-packaging-robotics And many other like it, have various different scheduled dates. New items aren't bumping this existing item off the top-spot of the home page because the last or latest scheduled date is far in the future (or something to that effect). Thanks, Matt | | | JENNIFER BRINK | Resolved | Not an error | Can there be a guidance on how to schedule posts so that this doesn't happen? | This isn't an error or system failure, but we are talking to base to see if this is something we can address/fix on a more permanent basis. | ||||||||||||||||
| 509 | 08/30/23 | Kelly Greeby | Medium | BASE/Websites | NA | NA | NA | Base/Website Issue | Hi, we need the logo on CPG Next and Mundo updated as soon as possible. Like this week if at all possible. We have registered these so we need the logos that have TM in place on the sites. | | | JENNIFER BRINK | Resolved | Not an error | Logos have been updated. You may have to clear your cookies/cache for the sites to see them, but I confirmed they are there. | https://trello.com/c/hf5NzomL/640-logo-updates-for-cpg-next-and-mundo-sites | |||||||||||
| 510 | 08/31/23 | WENDY SAWTELL | Minor | Naviga | ID Tech/Panther/EPI | 11150, 11151, 11151 | Other | These three companies get page 5, but I can't add the new page 5 line items because these are leaders packages. I looked at Emma's instructions on how to add, but I don't have the option to edit. | | | JENNIFER BRINK | Resolved | Billing | These have been adjusted/added as Page 5 lines. Please note, I pulled them off our hold account for FROR inventory, so please make sure the clients approve asap. | |||||||||||||
| 511 | 08/30/23 | Mikayala Delson | Leadworks | Dynamic Conveyor Corporation | Leadworks Issue | A Leadwork auto notification was sent to this client saying it was from Brian. It is a notification regarding a campaign all the way from 2019. Can we investigate why these emails are being sent to the client for really old campaigns? See screenshot attached: | | | JENNIFER BRINK | Resolved | Not an error | This was a legit lead | |||||||||||||||
| 512 | 08/30/23 | Lara Krieger | Naviga | Speciality Equipment has run in all 3 issues of CM+P and they should receive a resource guide profile, that is not listed in Naviga and not in SMA. Can someone check pls. Lara | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | i added the guide. | |||||||||||||||||
| 513 | 08/29/23 | Lara Krieger | Naviga | Change date for Nov/Dec issue of PW. Have right now the date is 11/1, we think it should be listed as 12/1 in Naviga due to the in home start dates when clients will receive the issue. Can this be updated? | | | JENNIFER BRINK | Resolved | Won't Do | Since the material/close dates are in Oct. we will keep the Nov date to match 2023 | |||||||||||||||||
| 514 | 08/29/23 | Christy Flores | Naviga | pmmi/101726 | 10196 | 74641 | Rate Line Addition/Adjustment | We need the line item zeroed out for this House Ad | | | JENNIFER BRINK | Resolved | Billing | House Ads | |||||||||||||
| 515 | 08/29/23 | Christy Flores | Naviga | pmmi/101726 | 10255 | 74640 | Rate Line Addition/Adjustment | We need the line item zeroed out for this House Ad | | | JENNIFER BRINK | Resolved | Billing | House Ads | |||||||||||||
| 516 | 08/29/23 | Jen Krepelka | Medium | Other | na | na | na | Billing Issues | Naviga and the Hub. Can we update the price for 2024 for the Product Reference Guide (https://hub.pmmimediagroup.com/product-reference-guide/?brand=7-f890d4e5f4-g3qt0d) to $5,650 This is different from the request I put in this morning. I still want those updates made just note the price change for 2024 in this request. | | | Dominique Carmona | Resolved | Not an error | |||||||||||||
| 517 | 08/29/23 | Natalie Camacho | Omeda | PMMI | Other | None. | | | JENNIFER BRINK | Resolved | Not an error | Hello, can you verify if I have set up an account for parameter 1. If so, can you help me reset the password. if not, would you please be able to set up an account. Thanks. | Natalie is looking for a login to idenityX. Bea will provide access. | ||||||||||||||
| 518 | 08/29/23 | Jen Krepelka | Major | Product Hub | na | na | na | Product Issue | We need the price updated for this product in the Hub: https://hub.pmmimediagroup.com/product-reference-guide/?brand=7-f890d4e5f4-g3qt0d 2023 - $4800 2024 - $4950 We also need close dates added... Ad close- Oct 25th Materials due- Nov 1st | | | Dominique Carmona | Resolved | ||||||||||||||
| 519 | 08/28/23 | Lara Krieger | Product Hub | This page needs to have the price updated to $4800 from $4500. It needs a related link as well to reference. Spoke with Jenn and she ok'd this. Lara | | | Dominique Carmona | Resolved | Won't Do | ||||||||||||||||||
| 520 | 08/29/23 | Reed Simonsis | Naviga | Trinity Packaging Supply | 11149 | 74638 | Rate Line Addition/Adjustment | Kelly approved a last minute eblast purchase for 9/7 but the line is not open. | | | JENNIFER BRINK | Resolved | Moving Date | Please change the date to 9/7 and the product type to an event eblast if possible. If you cannot change the eblast type then it should be fine as is. Date is the important part as i can change template on back end. Thank you! | updated the date. there isn't an event line. | ||||||||||||
| 521 | 08/29/23 | Christy Flores | Leadworks | PMG/107371 | 11107 | 74326, 74327, 74328 | Leadworks Issue | Campaigns were created in Naviga last week but have still not shown up in leadworks | | | JENNIFER BRINK | Resolved | Not an error | Leadworks campaigns will not kick out until the campaign is in confirmed status. The campaign is still in R3 | |||||||||||||
| 522 | 08/28/23 | Stephanie Haag | Critical | Leadworks | Graphic Packaging International, Weima | Leadworks Issue | When viewing the proof and trying to click the links they are taking forever to load, not loading, or finally loading to a 504 error page. The link itself works from the client when just put into a browser. | | | JENNIFER BRINK | Resolved | System Configuration Error | https://cloud.pmmimediagroup.com/_/campaigns/44803/ads-edit https://cloud.pmmimediagroup.com/_/campaigns/46125/render-email?showDefaultAds=false | This should be fixed. Yevgeny put in a temporary fix and will look for a permanent fix and apply asap. | Yes | ||||||||||||
| 523 | 08/28/23 | Lara Krieger | Product Hub | https://hub.pmmimediagroup.com/product-reference-guide/?brand=7-f890d4e5f4-g3qt0d Can we please list my name here and remove George. Thx. | | | Dominique Carmona | Resolved | Not an error | ||||||||||||||||||
| 524 | 08/25/23 | Madysen Fast | Product Hub | N/A | Product Issue | The specs for facebook posts need to include that youtube links are NOT allowed. | | | Dominique Carmona | Resolved | Not an error | ||||||||||||||||
| 525 | 08/28/23 | Reed Simonsis | Leadworks | Vac-U-Max | 9717 | 61739 | Other | Links are opening slow from prospector. Possibly lower lead count? | | | JENNIFER BRINK | Resolved | System Bug | Please help and fix any issues there may be with links on this send. | We have fixed the prospector issue. The lead count reflects what is in Omeda, so we will watch it the next few days to determine if it under performed. | ||||||||||||
| 526 | 08/27/23 | Courtney Nichols | Naviga | Selig | 9658 | 72498 | Need to move the date | see notes | | | JENNIFER BRINK | Resolved | Moving Date | HI Jenn - this start date should be 9/8 - the campaign is supposed to run simultaneously with the 9/8 Facebook campaign. When Liz sold this, the 9/8 HCP date in Naviga had just been blacked out and there was a chatter exchange with Dominique that I think was taken off line and long story short, since it's an HCP campaign and FB went through it was decided that the LI 9/8 date could stick. Sorry, I'm fuzzy on the details but you can reach out to Liz this week in my absence if necessary. Anyway, can you please change the 9/1 LI o 9/8. I want to make sure it doesn't launch on 9/1 - I'm out this week. Thank you. | Moved. | ||||||||||||
| 527 | 08/24/23 | cfranko@pmmimediagroup.com | BASE/Websites | CPG Next | Other | Copy error | | | Emma Satchell | Resolved | Please capitalize the "c" in community located at the footer of the CPG Next website. See attached screenshot. | Updated! | Ticket placed in Trello: https://trello.com/c/a16hc0Ad | ||||||||||||||
| 528 | 08/23/23 | Madysen Fast | Minor | BASE/Websites | N/A | Base/Website Issue | I need my login for Base/Mundo Base reset. | | | JENNIFER BRINK | Resolved | Not an error | |||||||||||||||
| 529 | 08/24/23 | PATRICK YOUNG | Critical | Naviga | Acrison, Inc | 11124 | 74458 | Other | The PFW Leaders print profile page needs to be moved/changed to February. | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Fixed | ||||||||||||
| 530 | 08/23/23 | Christine Smallwood | Minor | Naviga | AutomationDirect | 11129 | OEM LinkedIn | Other | Attempting to add an OEM LinkedIn campaign to Naviga 11129; error message received that the 9/15 date closed on 3/8 (please see attached); this is "minor" since we're at the end of day; however if this could be fixed before lunch on 8/24, that would enable me to get a proposal to the cilent who is ready to sign. Thx! | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | The line item has been added to the plan. | ||||||||||||
| 531 | 08/23/23 | Lara Krieger | Product Hub | https://hub.pmmimediagroup.com/pmmi-pmg-contacts/ This page is very outdated... with a lot of folks who are no longer with PMMI listed. George, Jeremy, Laura Clairmont... can it be updated? | | | Dominique Carmona | Resolved | Awaiting Marketing to update the page | ||||||||||||||||||
| 532 | 08/23/23 | WENDY SAWTELL | Major | Naviga | Festo | Other | I'm not seeing Mundo Leaders in Media Discovery Tool (except for the Digital only version), so that tells me it isn't in Naviga yet. Can someone let me know when it will be added? I need to add a Pro version to Festo's MDT plan for a call tomorrow around noon. Thanks. | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Added a package level line for MDT use only. | ||||||||||||||
| 533 | 08/23/23 | Jen Krepelka | Product Hub | na | na | na | Product Issue | na | | | Dominique Carmona | Resolved | Could you add this line to all PAN Facebook Sponsored Posts and Video products in the hub. "Your campaign will run across all Meta channels – Facebook and Instagram." Could be on the details or overview tab. Please read the description and insert it in a place that seems logical. | ||||||||||||||
| 534 | 08/22/23 | Christy Flores | Naviga | PMG/107371 | 11107 | 74403 | Rate Line Addition/Adjustment | We need the line item zeroed out for this House Ad | | | JENNIFER BRINK | Resolved | Billing | House Ads | Done | ||||||||||||
| 535 | 08/23/23 | PATRICK YOUNG | Major | Naviga | Acrison, Inc | Naviga Proposal # 11124 | Other | How do I enter a 1/2 page H PFW Leaders Program in Naviga? I'm not seeing that as an option. I need to get this order confirmed and sent over to the client for approval. | | | JENNIFER BRINK | Resolved | System Configuration Error | We didn't add in the 1/2 page packages. The packages are now available to the reps. | Yes | ||||||||||||
| 536 | 08/22/23 | LEO GUENTHER | Major | Naviga | Quadrel | 11119 | Notification Issue | Naviga says the issue is closed. I can still get an ad in. | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Added and adjusted by Madysen | |||||||||||||
| 537 | 08/22/23 | Christy Flores | Naviga | pmmi/101726 | 10974 | 74402 | Rate Line Addition/Adjustment | We need the line item zeroed out for this House Ad | | | JENNIFER BRINK | Resolved | Billing | House Ads | Done | ||||||||||||
| 538 | 08/21/23 | Lara Krieger | Product Hub | Women in Packaging page on hub lists the wrong month for the polybag. Should be polybagged with PW Sept NOT July. https://hub.pmmimediagroup.com/women-in-packaging-supplement/?brand=7-9898d682a1-bxx7v9 Thx. | | | Dominique Carmona | Resolved | |||||||||||||||||||
| 539 | 08/16/23 | Bea Greany | Naviga | 101726 PMMI | 10473 https://pmg.navigahub.com/EW/PMG/ad/campaign_details?ID=10473 | 71876 | Other | PW Sep full-page print was added to this campaign to promote PELV 2023, however they learned the publication will not be available until after PELV, therefore they decided to run a PXE 2024 ad. I'd like to correctly account for the ad by removing this line item and adding it to the PMMI PXE 2024 attendee registration campaign – which needs to be created in Naviga. | | | JENNIFER BRINK | Resolved | Billing | Advertiser decided to change the topic of the Sep PW print ad from PELV 2023 to PXE 2024. I did not delete the line item because the PXE 2024 print ad was provided to and placed by Lara in PW Sep. | Putting this on hold until Lara gets back from vacation. Will have her adjust it on Monday. Hey Bea. this has been moved to plan 11116. I sent the plan ID to Christy... is there somewhere else this should be noted? | ||||||||||||
| 540 | 08/18/23 | Christy Flores | Naviga | PMG/107371 | 11107 | Missing a date/Need a date | Trying to create a Native campaign to begin running Aug 21, however Aug is not a selection under the campaign start date. | | | JENNIFER BRINK | Resolved | User Error - CST | Can't manually type in the Aug date either. It automatically changes to 9/1/23. See image for the options I'm shown. | The ad has been added. The campaign start date was 8/16. I moved it to 8/1 and I was then able to add the ad. Please review and let me know if anything needs to be adjusted. | |||||||||||||
| 541 | 08/18/23 | Christy Flores | Naviga | PMG/107371 | 11107 | 74326, 74327, 74328 | Rate Line Addition/Adjustment | We need the line item zeroed out for this House Ad | | | JENNIFER BRINK | Resolved | House Ads | Done | |||||||||||||
| 542 | 08/17/23 | Stephanie Haag | Medium | Leadworks | Best Code | Leadworks Issue | the images from the banners are not pulling over and the numbers for the clicks and impressions is completely different in the audience network view than what I have added. | | | JENNIFER BRINK | Resolved | User Error - CST | https://cloud.pmmimediagroup.com/_/audience-network/add-data?cid=42163 https://cloud.pmmimediagroup.com/_/audience-network/campaign-details?cid=34455 | The two links are for two different campaigns. I clicked save on the 2023 campaign and they are now both showing on the audience network screen. Everything appears as they should. | |||||||||||||
| 543 | 07/25/23 | Madysen Fast | Other | National Bulk Equipment, Leaders Banners | PW_64009_National_Bulk_Leaders_BulkHandlFillEquip_010123_thru_123123 | PW_64009_National_Bulk_Leaders_BulkHandlFillEquip_010123_thru_123123 | Other | I am trying to pull metrics from National Bulks leaders banners, but adaptive will not load to pull metrics from May, and then from June. | | | JENNIFER BRINK | Resolved | System Bug | AdDaptive was able to fix the reporting | Working with Omar to figure out why the reporting isn't reflecting the activity AdDaptive shows is happening on the main order dash. I have nudge Omar again to see if he has any information. We have moved this campaign into StackAdapt so we can still provide impressions. | ||||||||||||
| 544 | 07/24/23 | Reed Simonsis | Leadworks | Fristam Pumps | N/A | N/a | Leadworks Issue | When a old order recieves a lead, the sales rep is not adjusted to currently sales rep despite the order being updated. | | | JENNIFER BRINK | Resolved | Please update sales reps for previous send when possible | If a rep is made in active, the reps is not removed from all old sends and replaced with the rep at the advertiser level. | https://pmmimediagroup.atlassian.net/browse/LW-1182 | ||||||||||||
| 545 | 07/17/23 | Courtney Nichols | Leadworks | All | Leadworks Issue | N/A | | | JENNIFER BRINK | Resolved | Hello, can we please add the Notify Sales Rep / Notify Advertiser buttons to the 3rd Party Banner and 3rd Party Pre-roll campaigns in Leadworks? No immediate urgency but let me know what is doable. | https://pmmimediagroup.atlassian.net/browse/LW-1177 | |||||||||||||||
| 546 | 08/10/23 | David Newcorn | Minor | Naviga | n/a | Reporting Issue | Please create a new informer report modeled on the existing informer reports for Newcorn, but with a subset of the reports. See notes. | | | JENNIFER BRINK | Resolved | Not an error | YTD Sales Rep by Month YTD Sales Rep by Brand YTD Sales Rep by Ad Type (new report) YTD PE Major Products (only Game Plan, Showcase, Second Look, Show Daily, Processing Showcase, F&I Directory) | ||||||||||||||
| 547 | 08/16/23 | Christy Flores | Naviga | PMG/107371 | 11107 | 74305 | Rate Line Addition/Adjustment | We need the line item zeroed out for this House Ad | | | JENNIFER BRINK | Resolved | Billing | House Ads | Done | ||||||||||||
| 548 | 08/16/23 | Mikayala Delson | Leadworks | Urschel | Second Look | Template Issue | Urschel's Second Look is approved but is still appearing under the Pending Ads view and the proof status says Not Started. Can we move it to the approved ads? | | | Dominique Carmona | Resolved | Won't Do | https://adbuilder.pmmimediagroup.com/secondLook/811 | ||||||||||||||
| 549 | 08/15/23 | Mikayala Delson | Leadworks | Viking Masek Global Packaging Technologies | Rate Line Addition/Adjustment | I was trying to add Viking's 2 Second Look categories to Media Planner but accidentally created 2 Game Plan categories. Can I have the Game Plan categories deleted? I didn't see an option to delete them in MP: https://cloud.pmmimediagroup.com/mediaPlanner/orders/mediaPlan/id/13204 | | | Dominique Carmona | Resolved | Won't Do | ||||||||||||||||
| 550 | 08/13/23 | David Newcorn | Medium | Naviga | n/a | Reporting Issue | Need a report that returns a list of accounts with non-AW items sold by Powers and Belisle. Can be Naviga or Salesforce. Need a separate report that returns a list of accounts with items sold by Roxsy. Place in Exec reports > Newcorn > 2023 folder. | | | JENNIFER BRINK | Resolved | Not an error | Waiting for Dave's feed back. | ||||||||||||||
| 551 | 08/14/23 | Brian Gronowski | Critical | Naviga | International Molded Fiber Association | 11081 | Missing a date/Need a date | n | | | JENNIFER BRINK | Resolved | I received an approval to sell an ad in PW September and need it opened with a new closing date of 8/15 | ||||||||||||||
| 552 | 08/14/23 | Christy Flores | Naviga | PMG/107371 | 10287 | 74093 | Rate Line Addition/Adjustment | We need the line item zeroed out for this House Ad | | | JENNIFER BRINK | Resolved | Not an error | House Ads | |||||||||||||
| 553 | 08/11/23 | Christy Flores | Naviga | PMG/107371 | 10606 | 74014, 74015 | Rate Line Addition/Adjustment | We need these line items zeroed out for these House Ads | | | Dominique Carmona | Resolved | Not an error | House Ads | |||||||||||||
| 554 | 08/10/23 | Reed Simonsis | BASE/Websites | TNA north america | Base/Website Issue | framing of head for first person cut off | | | JENNIFER BRINK | Resolved | Won't Do | This is a system limitation... can't change | |||||||||||||||
| 555 | 08/09/23 | Mikayala Delson | Leadworks | Food Plan Englineering | SCOUT | Leadworks Issue | Is it possible to reclassify McCownGordon and Barry-Wehmiller Design Group, Inc. under the Suppliers list? They are currently under End Users. Here is the Scout view:https://converge.cloud.pmmimediagroup.com/advertiser/1237/scout | | | Dominique Carmona | Resolved | Won't Do | |||||||||||||||
| 556 | 08/09/23 | Mikayala Delson | Leadworks | Stellar | SCOUT | Template Issue | Is it possible to reclassify the following names in Stellar's Scout activity from End User to Suppliers?: Stellar Group, The Haskell Company, Kesi | | | Dominique Carmona | Resolved | Won't Do | https://converge.cloud.pmmimediagroup.com/advertiser/1855/scout | ||||||||||||||
| 557 | 08/10/23 | Madysen Fast | Leadworks | Delkor | Second Look | Second Look | Leadworks Issue | In Media Planner, where you can push notify for second look materials, when I click the notify button for Delkor, nothing happens and it does not show if it actually notified/sent. | | | Dominique Carmona | Resolved | Won't Do | ||||||||||||||
| 558 | 08/10/23 | Maria Druziuk | Other | The problem with Smartsheet | Other | I try to enter Smartsheets but see this message: access denied. As a result, I can`t enter the Quality log, Addaptive reporting, or any other Smartsheet docs. | | | Dominique Carmona | Resolved | Not an error | ||||||||||||||||
| 559 | 08/10/23 | Lara Krieger | Product Hub | Hello! The specs for the Craft Brewing Supplement are from 2023, can we please update the specs from PW's magazine? Craft Brew: https://hub.pmmimediagroup.com/craft-brewing-supplement/?brand=7-9898d682a1-bxx7v9&tab=specs PW for reference: https://hub.pmmimediagroup.com/packaging-world-magazine/?brand=7-9898d682a1-bxx7v9&tab=specs The only difference is that CB only has the sizes, Full Page, 1/2 Page Horizontal, 1/2 Page Vertical and 2 page spread. They offer the IBC, OBC and IFC as well, but those match the FP specs. Thanks, | | | Dominique Carmona | Resolved | Not an error | ||||||||||||||||||
| 560 | 08/10/23 | Christy Flores | Naviga | PMG/107371 | 11066 | 74007, 74008, 74009, 74010 | Rate Line Addition/Adjustment | We need these line items zeroed out for these House Ads | | | Dominique Carmona | Resolved | Billing | House Ads | |||||||||||||
| 561 | 08/10/23 | PATRICK YOUNG | Major | Naviga | Key Technology, Inc | 11071 | Rate Line Addition/Adjustment | Please zero out Opp # 11071 | | | JENNIFER BRINK | Resolved | Make Good | I made a mistake in scheduling the PELV ENL for KTI. The timing of the ENL conflicted with the timing of the product launch. I'll call JS with more details. PEY | Yes | ||||||||||||
| 562 | 08/08/23 | Mikayala Delson | Leadworks | Promach | Template Issue | I've had a couple clients come to me saying that the link for creating passwords expired. This is one of the links within the Leadworks automatic email: "Please complete your Leadworks account setup" | | | Dominique Carmona | Resolved | I think this is the link they are saying keeps expiring: Complete your account setup by creating a strong password here: https://cloud.pmmimediagroup.com/_/site/reset-password/?reset=d0c56c9bf38095892aafc13dd860c7e1dadec605199f4002ad08501e2725ab95 | ||||||||||||||||
| 563 | 08/08/23 | Bea Greany | Product Hub | n/a | n/a | https://hub.pmmimediagroup.com/native-ads-on-our-website/?brand=7-9898d682a1-bxx7v9&tab=specs | Product Issue | Per Jenn Brink, the image specs on the 'Native Ads on our website' product page are incorrect. Per Jenn, we require a 3:2 ratio with 600x400 being the suggested size | | | Dominique Carmona | Resolved | Please confirm other details regarding this product are correct and update the Hub page as needed. Please let me know if other specifications have changed because Christy Flores and I are handling a request in the House Ads Smartsheet for a PW native ad campaign. P.S. can this form be updated to allow multiple email addresses to be entered (to receive a copy of the submission). | ||||||||||||||
| 564 | 08/09/23 | Stephanie Haag | Major | Naviga | georgia pacific | Product Issue | Georgia Pacific is wondering if they could purchase either the 3 week prior Facebook ads if they get materials in soon. Or if they can still purchase the web sponshorship ads knowing they are late to start. | | | JENNIFER BRINK | Resolved | Question | Yes to Web Sponsorship. Yes to FB IF we can get the materials by Noon 8/10. | ||||||||||||||
| 565 | 08/08/23 | Mikayala Delson | Naviga | QC Conveyors | 10450 | 69877 | Rate Line Addition/Adjustment | I believe QC was already billed for this original LinkedIn campaign that did not run on its original date of May 26th. I just got a new date to reschedule this to and added it to Naviga: October 13th. I just want to make sure that they do not get charged twice! Thanks | | | Dominique Carmona | Resolved | User Error - CST | ||||||||||||||
| 566 | 08/07/23 | Stephanie Haag | Medium | Leadworks | LinkedIn stats - Kliklok | Leadworks Issue | added all the stats information, saved, everything looks fine until you check Audience Network for Kliklok. All of the July stats for LinkedIn have been added and saved but are not showing up. They even appear filled out in the Master Pan history tab (screenshot attached) Here is a link to one that is filled out and should be showing but is not. https://cloud.pmmimediagroup.com/campaign/view?id=45494 | | | Dominique Carmona | Resolved | User Error - CST | |||||||||||||||
| 567 | 08/07/23 | Lara Krieger | Naviga | Heat and control and formulated solutions and CSS International | 10376 | 69557 | Other | These two ads for the Dec HCP issue are in IS and have not moved to SMA | | | Dominique Carmona | Resolved | User Error - CST | Heat and Control and Formulated Solutions have moved over. CSS International now occurring the same issue. | Glitch moved CSS International as Material Approved in Naviga. When I moved to a different status (material requested), history of line item now is showing that *I* marked materials as approved 8/7. - ES | ||||||||||||
| 568 | 08/03/23 | Stephanie Haag | Minor | Product Hub | Other | The line talking about the number of required ads is confusing and needs to be edited. "Supply a minimum of 3 full sets of creative (can accept up to 4) is required" | | | Dominique Carmona | Resolved | Not an error | ||||||||||||||||
| 569 | 08/08/23 | Christy Flores | Naviga | PMG/107371 | 11066 | 73836 | Rate Line Addition/Adjustment | We need the line item zeroed out for this House Ad | | | Dominique Carmona | Resolved | Not an error | House Ads | |||||||||||||
| 570 | 08/08/23 | LEO GUENTHER | Critical | Naviga | NCC Automated Systes | 11041 | Other | Advertiser can not approve the plan | | | JENNIFER BRINK | Resolved | User Error - Client | I made sure all the dates were on there and not expired and they were fine. I resent him the plan then he said that the Link was not active at all. This plan was created before the merge then updated after the merge | |||||||||||||
| 571 | 08/04/23 | Christy Flores | Naviga | pmmi/101726 | 11029 | 73792 | Rate Line Addition/Adjustment | We need the line item zeroed out for this House Ad | | | JENNIFER BRINK | Resolved | Billing | House Ads | Done | ||||||||||||
| 572 | 08/03/23 | Mikayala Delson | Leadworks | ADCO Manufacturing | Template Issue | ADCO's Second Look is added to Media Planner but is not populating on the dashboard. I even uploaded a PDF to the plan and it is not showing up on my view. | | | Emma Satchell | Resolved | System Configuration Error | https://cloud.pmmimediagroup.com/mediaPlanner/orders/mediaPlan/id/13128 | |||||||||||||||
| 573 | 08/02/23 | WENDY SAWTELL | Minor | Product Hub | NA | Other | when we send the special link to customers so they can see pricing and examples page, it doesn't work and they can't see any of that info. | | | Emma Satchell | Resolved | Yes | |||||||||||||||
| 574 | 08/02/23 | Kelly Greeby | Minor | Product Hub | NA | NA | Other | Looking at the hub | | | Dominique Carmona | Resolved | Can you please change some copy on this page -- https://hub.pmmimediagroup.com/sales-rep-center/ this copy -- *Advertisers and PACK EXPO exhibitors who run a full or half page in the show issue of HCP (Fall) qualify for a free full-page company profile in the Premier Suppliers issue -- needs to read -- *Advertisers and PACK EXPO exhibitors who run a full or half page in the show issue of HCP (Fall) qualify for a free full-page company profile in the PACK EXPO Show Issue | ||||||||||||||
| 575 | 07/28/23 | Stephanie Haag | Minor | Leadworks | kaeser, haver&boecker | Other | these clients have had scout appeared without being added by me (csm). They also don't have scout added to their sites so I am unsure where the lead is coming from | | | JENNIFER BRINK | Resolved | Not an error | https://cloud.pmmimediagroup.com/leads/view?cid=45634&type=2 https://cloud.pmmimediagroup.com/advertiser/view/id/1613 | These are scout campaigns for Map Your Show pages. These were intentionally created. The team was notified on Monday! | https://pmmimediagroup.atlassian.net/browse/LW-1185 | ||||||||||||
| 576 | 08/01/23 | WENDY SAWTELL | Critical | Naviga | AdvanSix | 11051 | Product Issue | I can't add PW Intro Leaders Program and get an error message. See attached screenshot. Want to close this plan ASAP. Thanks. | | | Emma Satchell | Resolved | Product Update/Close Date Change | Request completed | Yes | ||||||||||||
| 577 | 07/28/23 | Mikayala Delson | Product Hub | I'd like to request to update the first example listed in the PMMI Audience Network: Video Pre-Roll on Third-Party Sites on PW: https://hub.pmmimediagroup.com/video-pre-roll/?brand=7-9898d682a1-bxx7v9&tab=examples The first example video listed for FANUC America Corporation is 30 second long, which contradicts our specs that list 10-15 sec video. Can we replace this example with a more recent and successful video pre-roll campaign that fits within the specs? Thanks! | | | Emma Satchell | Resolved | Example has been updated! Thank you for sending this request over! | ||||||||||||||||||
| 578 | 07/28/23 | Bea Greany | Naviga | PMG 107371 | 10287 | 73560 | Rate Line Addition/Adjustment | Please zero pricing - this is a house ad. | | | Emma Satchell | Resolved | Billing | https://pmg.navigahub.com/ew/pmg/ad/campaign_details?ID=10287 | |||||||||||||
| 579 | 07/26/23 | Stephanie Haag | Minor | Other | b&r | Other | About how many people will receive the game plan ad for controls/machine component/software group? | | | Dominique Carmona | Resolved | ||||||||||||||||
| 580 | 07/27/23 | Mikayala Delson | BASE/Websites | Heat and Control | Leaders MUNDO | Template Issue | Does BASE allow us to paste in content into the MUNDO Leaders digital online profile? The client and I are trying to copy content from a word doc and paste it into the fields but BASE is not allowing us to paste the content in. Is there some sort of magic workaround to this? I attached the word document. Neither me or the client want to retwype everything into BASE since it is in Spanish and we don't want to make the risk of typing an errors. Plus there's a lot of content/fields to be filled out. | | | JENNIFER BRINK | Resolved | Not an error | Link to online profile: https://companyupdate.mundopmmi.com/portal/e795444367e7b3a5eb74526ea30db4fe/company | Issue was length of text. | https://trello.com/c/EeUEREqu/618-copy-paste-not-working-for-mundo-leader-profiles | ||||||||||||
| 581 | 07/27/23 | Lara Krieger | Naviga | Epson | 72535.1 | 10637 | Other | CO in Naviga but not in SMA | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Wrong rateline used | |||||||||||||
| 582 | 07/26/23 | Stephanie Haag | Medium | Naviga | Kliklok | 10770 | 71603 | Missing a date/Need a date | Syntegon is moving this to 8/4 and that date needs to be added. | | | JENNIFER BRINK | Resolved | Moving Date | I had to create a new line item 73543 | ||||||||||||
| 583 | 07/27/23 | Lara Krieger | Naviga | TNA North America | 72683.1 | 10908 | Other | CO in Naviga but not in SMA | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Wrong rateline used | |||||||||||||
| 584 | 07/27/23 | MaryAnn Coyle | Naviga | SMC Corp | 11035.0 | Rate Line Addition/Adjustment | Can you add a Full page for Fall OEM 2023 for SMC Corp. Approval received from Lara Krieger and ad already sent from client. | | | JENNIFER BRINK | Resolved | Not an error | Done | ||||||||||||||
| 585 | 07/25/23 | Reed Simonsis | Leadworks | Vention | 10893 | 72639.1 | Leadworks Issue | Ventions spotlight on pelv is in naviga but not showing in leadworks. | | | JENNIFER BRINK | Resolved | System Bug | Please see below image. Can we fix this? | This pushed during a period when the multi position wasn't working correctly. Re-pushed lines and they attached. | ||||||||||||
| 586 | 07/25/23 | Mikayala Delson | Naviga | PMMI | 11029 | Rate Line Addition/Adjustment | I'd like to zero out this house order. thanks! | | | JENNIFER BRINK | Resolved | Billing | Done! | ||||||||||||||
| 587 | 07/24/23 | Bea Greany | Naviga | PMMI 101726 | 10733: https://pmg.navigahub.com/ew/pmg/ad/campaign_details?ID=10733 | multiple | Rate Line Addition/Adjustment | Please zero out the recently added line items (house ads – no billing) | | | JENNIFER BRINK | Resolved | Billing | Done! | |||||||||||||
| 588 | 07/24/23 | Reed Simonsis | Leadworks | Cablevey Conveyors | 9515 | 73006.3 | Material Submission Issue | Materials were submitted late, then rescheduled the eblast. When the reschedule was made, the materials were delated from ebuilder. | | | JENNIFER BRINK | Resolved | User Error - General | Is there a way these materials can be retrieved? THanks, | I was able to pull the materials from the Dev Site. They are loaded now... the headline is cut off. | ||||||||||||
| 589 | 07/21/23 | Reed Simonsis | Naviga | Chep USA | 10834 | 72579 | Rate Line Addition/Adjustment | client purchased pan banners on 3rd when they wanted ROS | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Please convert this line form 3rd party banner ads to Banner ads on site but keeping the rate the same. The client is aware the impressions will change as there is a difference in CPM. Thank you! | The change was made. Waiting on the client approval to close this line | ||||||||||||
| 590 | 07/20/23 | Lara Krieger | Naviga | Douglas | 10563 | 70546.1 | SalesForce/Naviga sync | Needs to push to SMA- 1 pg unit known issue | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | wrong rateline was used. Moved to correct line and now the ad is in SMA | |||||||||||||
| 591 | 07/20/23 | Madysen Fast | Leadworks | Nercon | https://cloud.pmmimediagroup.com/_/audience-network/campaign-details?cid=44765 | https://cloud.pmmimediagroup.com/_/audience-network/campaign-details?cid=44765 | Leadworks Issue | When clicking "Notify Sales Rep" on the metrics under a campaign in the Audience Network History dash, Wendy Sawtell is not getting any of the notifications, but the other sales reps are. | | | JENNIFER BRINK | Resolved | System Configuration Error | This is fixed, The system was pulling from an inactive user. Doug fixed the back end to look only active users. | https://pmmimediagroup.atlassian.net/browse/LW-1179 | ||||||||||||
| 592 | 07/19/23 | Mikayala Delson | Naviga | Fogg Filler | 10139 | 67751 | Rate Line Addition/Adjustment | I would like to change this to a PEI Product Update eBlast. I tried to do it on my end but it says that there is no inventory. | | | JENNIFER BRINK | Resolved | Not an error | Done | |||||||||||||
| 593 | 07/17/23 | Mikayala Delson | Leadworks | Industrial Magnetics, Inc. | https://cloud.pmmimediagroup.com/_/audience-network/campaign-details?cid=44177 | Template Issue | It appears that there is a duplicate PFW Banner Ads 3rd Party underneath the Audience Network Report for: Industrial Magnetics, Inc. | | | Dominique Carmona | Resolved | System Configuration Error | The top campaign that was updated today should be the correct campaign: https://cloud.pmmimediagroup.com/_/audience-network/campaign-details?cid=44260 | https://pmmimediagroup.atlassian.net/browse/LW-1165 | |||||||||||||
| 594 | 07/18/23 | WENDY SAWTELL | Critical | Naviga | Dispense Works | 10766 | Other | trying to add PACK EXPO Direct Mail but it says it closed June 1st and that makes no sense. Trying to close today. | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Had the wrong date and wrong product. Good now. | No | ||||||||||||
| 595 | 07/18/23 | Reed Simonsis | Naviga | Cablevey Conveyors | 9515 | 61995 | Need to move the date | cannot move date | | | Dominique Carmona | Resolved | please move date to 8/1 | ||||||||||||||
| 596 | 07/14/23 | Lara Krieger | Product Hub | The Targeted Cover page is all wrong... these are old specs. Please ensure the new full page specs are listed: https://hub.pmmimediagroup.com/targeted-covers/?brand=7-9898d682a1-bxx7v9&tab=specs Please remove Automation World image | | | Dominique Carmona | Resolved | Not an error | ||||||||||||||||||
| 597 | 07/13/23 | Brian Gronowski | Medium | Naviga | Uhde | Need to move the date | n | | | Dominique Carmona | Resolved | Moving Date | The material due date for August PFW is not correct in Naviga, should be 7/21 | ||||||||||||||
| 598 | 07/12/23 | Bea Greany | Critical | Other | PMG Media Ops | N/A | N/A | Other | Email on Acid now requires two-factor authentication for every login. PMG shares a single-user plan with everyone at PMG, therefore when someone now logs into Email on Acid, an email is sent to me, bgreany@pmmimediagroup.com with a code that I need to share with the person trying to log in. | | | Dominique Carmona | Resolved | Can this be completed today? I will not be available Thursday or Friday. Please create a new email address: mediaops@pmmimediagroup.com and have all emails sent to that address forwarded to the following individuals: Riley Phoenix, Christy Flores, Hannah Krause, Kristin Longnecker, Kathy Travis, Fil Riello, and me (Bea Greany) | |||||||||||||
| 599 | 07/11/23 | Mikayala Delson | Leadworks | Stellar | SCOUT | Leadworks Issue | Stellar has the beacon running on their website and I added the campaign to LW but it is not populating under the Scout Campaigns view in LW: https://cloud.pmmimediagroup.com/_/campaign/scout-campaigns?page=3&per-page=100 | | | JENNIFER BRINK | Resolved | Not an error | https://www.shurtape.com/direct/ | ||||||||||||||
| 600 | 07/12/23 | Reed Simonsis | Leadworks | Kawasaki | 9114 | 56757 | Leadworks Issue | Stats are not going into audience network section despite being entered. Please see attached. | | | JENNIFER BRINK | Resolved | User Error - CST | https://cloud.pmmimediagroup.com/campaign/view?id=39727 - please help sync over to audience network if possible. Thank you! | The subtype on the campaign needs to be Pre-Roll and then the campaign will show. I updated this one for you! | ||||||||||||
| 601 | 06/30/23 | Maria Druziuk | Leadworks | ALL | Leadworks Issue | Hello there! I have noticed that Leadworks does not track my online activity again. I tested this on three advertisers, and it appears that Leadworks cannot detect me. Despite trying to log out and log back in, the issue persists. Could you please assist me with resolving this problem? Thank you! | | | Dominique Carmona | Resolved | System Configuration Error | I appreciate you including my name in the Requestor's Name field. | Could not get response from Maria regarding if she is still encountering this issue? | ||||||||||||||
| 602 | 07/10/23 | Bea Greany | Product Hub | Tracey Labovitz | n/a | n/a | Other | Please provide Tracey with login credentials for the Product Hub. | | | Dominique Carmona | Resolved | Not an error | tlabovitz@pmmimediagroup.com | |||||||||||||
| 603 | 07/10/23 | Madysen Fast | Product Hub | PW Facebook | Product Issue | The video specs for PW facebook posts are not correct, the video size needs to be 1080x1080 to run on all ad types, and 1920x1080 for full HD. | | | Dominique Carmona | Resolved | Not an error | ||||||||||||||||
| 604 | 07/10/23 | Kelly Greeby | Product Hub | Final thing -- can you change this bullet point • Purchased list can be used up to three times in a 12-month period. to this • Purchased show lists are one-time use On this page again https://hub.pmmimediagroup.com/pack-expo-targeted-direct-mail/?brand=7-c0d3cba9d9-lvrgml | | | Dominique Carmona | Resolved | Not an error | ||||||||||||||||||
| 605 | 07/10/23 | Reed Simonsis | BASE/Websites | material transfer and storange | - | - | Base/Website Issue | Was informed there is an issue with click through for featured products. | | | JENNIFER BRINK | Resolved | User Error - Client | When on a company profile(https://www.profoodworld.com/leaders-2023/company/13323109/material-transfer-storage-inc) if you try to click through any of the featured products it shows as blocked. | Client didn't add URLS. Reed is reaching out. | ||||||||||||
| 606 | 07/10/23 | Kelly Greeby | Product Hub | Hello, can you please remove any reference to the direct mail product being only available post-show on this page? It is available to pre-registrants prior to the show and post-show. Also, can you remove the quick links items. https://hub.pmmimediagroup.com/pack-expo-targeted-direct-mail/?brand=7-c0d3cba9d9-lvrgml Thanks K | | | Dominique Carmona | Resolved | Not an error | ||||||||||||||||||
| 607 | 06/29/23 | Lara Krieger | Product Hub | PFW Processing Zone page | | | Dominique Carmona | Resolved | Not an error | https://hub.pmmimediagroup.com/pfw-showcase/?brand=7-c0d3cba9d9-lvrgml Why is the close date after the materials date? | Need to figure out the close date. | ||||||||||||||||
| 608 | 07/07/23 | Christy Flores | Naviga | PMG/107371 | 10287 | 72882 | Rate Line Addition/Adjustment | We need the line item zeroed out for this House Ad | | | Emma Satchell | Resolved | House Ads | ||||||||||||||
| 609 | 07/05/23 | Mikayala Delson | Leadworks | SEW-EURODRIVE, Inc. | Template Issue | For some video pre-rolls, they are populating in the LW History dash but when I go to the advertiser's LW campaign and click on Audience Network Report, the metrics are not populating in this view. For example, SEW-EURODRIVE, Inc. https://cloud.pmmimediagroup.com/campaign/view?id=44596 does not show up on the Audience Network Report: https://cloud.pmmimediagroup.com/_/audience-network?aid=548. I checked a couple other Pre-Rolls like Spee-Dee and it also does not populate under the Audience network report. | | | Dominique Carmona | Resolved | System Bug | https://pmmimediagroup.atlassian.net/browse/LW-1151 | Ticket submitted, needs testing. | ||||||||||||||
| 610 | 07/05/23 | Reed Simonsis | Naviga | Flexible systems | - | - | Leadworks Issue | proof generator is not working, just constantly loading. | | | Emma Satchell | Resolved | System Bug | https://adbuilder.pmmimediagroup.com/gamePlan/2105 | https://pmmimediagroup.atlassian.net/browse/LW-1150 | Waiting on Jira ticket. | |||||||||||
| 611 | 07/05/23 | Lara Krieger | Naviga | Encoder | 10873 | 71660.1 | SalesForce/Naviga sync | The full page moved to SMA but the profile has not | | | Emma Satchell | Resolved | System Bug | Done! | |||||||||||||
| 612 | 07/05/23 | Christy Flores | Naviga | pmmi/101726 | 10974 | 72866 | Rate Line Addition/Adjustment | We need the line item zeroed out for this House Ad | | | Emma Satchell | Resolved | House Ads | ||||||||||||||
| 613 | 07/05/23 | Mikayala Delson | Leadworks | Douglas Machines Corp. | Template Issue | Dougla's Leaders performance is not populating under the Content Engagement Reports tab in LW | | | Emma Satchell | Resolved | User Error - CST | https://engagement.pmmimediagroup.com/36d2ce1808192e9425ae76b888a67f39 | Hi Mikayla, turns out the company did not have LIProcessing categories assigned to them. I've assigned them to their categories, but results are 0 since they were just added to Leaders. | ||||||||||||||
| 614 | 06/29/23 | Mikayala Delson | Naviga | Andina Pack | 10491 | Other | Christy and I are trying to figure out the sales rep/csm that this advertiser belongs to. In Naviga it shows House Rep and Courtney is the CSM, is that correct? Then in Leadworks it shows Leo is the sales rep. Can someone confirm? | | | Madysen Fast | Resolved | Hello! This is a barter agreement, so that is why its house rep! | Madysen entered the plan, so I sent Mikayla and Christy her way! | ||||||||||||||
| 615 | 06/28/23 | Riley Phoenix | Leadworks | Schubert | 9664 | 61390.2 | Reporting Issue | FB leads csv won't upload. I went through the process as normal, and usually after you click "Upload" it will tell you it uploaded however many leads, but that isn't popping up and the leads are not registered in the Audience Network. | | | JENNIFER BRINK | Resolved | System Bug | https://cloud.pmmimediagroup.com/campaign/view?id=44586 | https://pmmimediagroup.atlassian.net/browse/LW-1146 | ||||||||||||
| 616 | 06/14/23 | Stephanie Haag | Medium | Leadworks | Kliklok | Leadworks Issue | The dates for May LinkedIn ads are in the middle and not in date order. | | | Dominique Carmona | Resolved | System Bug | https://pmmimediagroup.atlassian.net/browse/LW-1129 | ||||||||||||||
| 617 | 07/05/23 | Courtney Nichols | Naviga | Domino Amjet | 10604 | 72859 | Rate Line Addition/Adjustment | Hello, Domino has to moved one category from GP to Sustainability Finder at no-charge. I have switched GP order to only 2 categories from 3. Can you please adjust the SF pricing so the two products combined total what 3 GP categories would have cost, or as you best see fit considering we initiated the change? | | | Emma Satchell | Resolved | Billing | ||||||||||||||
| 618 | 07/01/23 | Lara Krieger | Naviga | ROTZINGER Group, Inc | 10956 | 72802.1 | SalesForce/Naviga sync | In R3, pls move to Completed so it moves to SMA | | | Emma Satchell | Resolved | |||||||||||||||
| 619 | 06/30/23 | Lara Krieger | Naviga | Weber Inc. | 10543 | 70453.1 | SalesForce/Naviga sync | Needs to push to SMA | | | JENNIFER BRINK | Resolved | System Bug | The connection is still not live for the ad type 1 page profile (no ad). I will email Kai. | |||||||||||||
| 620 | 06/30/23 | Lara Krieger | Naviga | Membrane Process & Controls | 10853 | 72480.1 | SalesForce/Naviga sync | Verified this is in Confirmed status for days and has not moved to SMA | | | JENNIFER BRINK | Resolved | Not an error | I see the ad in SMA. | |||||||||||||
| 621 | 06/30/23 | Mikayala Delson | Leadworks | MXD Process - Game Plan | Template Issue | I'm trying to enter this GP to MP but the billing and production contacts are not showing up. This is the materials contact destinee.bradleybrown@mxdprocess.com | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Done. Rep didn't assign Billing or material contacts to any contact in salesforce, so nothing pushed to LW. | |||||||||||||||
| 622 | 06/30/23 | Mikayala Delson | Leadworks | VDG, A.B. Sealer | Template Issue | I've had two clients not able to log into Media Planner. When i send them links to upload materials this is what one of the clients said: I am unable to log in to this page. I do not get an error or anything, just hit submit and nothing happens. The words username never go away either, the email and password seem to type over top of this. There is no option to cancel, forgot username, anything. I am not sure what to do. | | | JENNIFER BRINK | Resolved | Not an error | See attached for what another client saw on their screen. | |||||||||||||||
| 623 | 06/30/23 | Kelly Greeby | Product Hub | Update FB and LinkedIn main pages and specs pages | | | Dominique Carmona | Resolved | Product Update/Close Date Change | Top o' the mornin'. Can we please add "Minimum of 3 full sets of creative (can accept up to 4) is required" to all the Facebook and LinkedIn Sponsored Post spec pages? Similar to what we have on this page -- https://hub.pmmimediagroup.com/linkedin/?brand=7-e8e9b6cd85-d72vmh&tab=specs thanks | |||||||||||||||||
| 624 | 06/27/23 | WENDY SAWTELL | Critical | Naviga | Piab | 10935 | Missing a date/Need a date | Can't add basic or Pro lideres because date missing. | | | Dominique Carmona | Resolved | User Error - Sales Rep | No | |||||||||||||
| 625 | 06/29/23 | Reed Simonsis | Leadworks | Simco-Ion | - | - | Material Submission Issue | Client, myself, and Jenn all have tried generating proof but the proof just keeps loading. | | | Dominique Carmona | Resolved | Not an error | See attached for reference. Thank you! | |||||||||||||
| 626 | 06/28/23 | Mikayala Delson | Leadworks | Regal Rexnord Corporation | Rate Line Addition/Adjustment | I'd like to remove all of Regal Rexnord Corporation's Game Plan and Second Looks in Media Planner. They canceled last minute. See screenshot for confirmation from Leo. | | | JENNIFER BRINK | Resolved | Not an error | Done! | |||||||||||||||
| 627 | WENDY SAWTELL | Critical | Naviga | Piab | 10935 | Product Issue | Can't add Mundo Conveying Playbook because it says it needs a date. Closes tomorrow. | | | Dominique Carmona | Resolved | User Error - Sales Rep | |||||||||||||||
| 628 | 06/28/23 | Mikayala Delson | BASE/Websites | QC Conveyors's Game Plan on PE Website | Other | QC Conveyors is not on the PELV website but they are participating in Game Plan. | | | JENNIFER BRINK | Resolved | Won't Do | Looks like they aren't an exhibitor. They shouldn't be in GP | |||||||||||||||
| 629 | 06/27/23 | Reed Simonsis | Naviga | Emerson automation solutions (NJ) | 10068 | 71799 | Missing a date/Need a date | June ad did not show in SMA. Ad did not run. | | | JENNIFER BRINK | Resolved | User Error - General | Please move June 1st ad to October print | There shouldn't have been a June issue at all. I deleted the line. | ||||||||||||
| 630 | 06/27/23 | Reed Simonsis | Product Hub | BFR Systems | Product Issue | Client bought intro Leaders in processing package | | | Dominique Carmona | Resolved | Won't Do | How many categories does the intro leaders in processing package get? | |||||||||||||||
| 631 | 06/08/23 | Mikayala Delson | Leadworks | Plan IT Packaging | Leadworks Issue | I reset this client's password and we both got the following error. See screenshot. | | | JENNIFER BRINK | Resolved | Username: ERydholt Password: ERydholtChangeMe23! | ||||||||||||||||
| 632 | 06/19/23 | Madysen Fast | Leadworks | Nomaste Baking Co | 10520 | 70300.1 | Leadworks Issue | Nomaste Baking Co. Is not in leadworks under the 6/26 CM+P Focus Newsletter, even though that is the date it is scheduled for in Naviga. | | | JENNIFER BRINK | Resolved | This is now showing and the issue has been resolved. | https://pmmimediagroup.atlassian.net/browse/LW-1137 | Doug is working on this one. It looks like in LW the campaign isn't approved. It is approved in Naviga. Doug is looking into why. | ||||||||||||
| 633 | 06/16/23 | Lara Krieger | Product Hub | Extra "w" on Healthcare pkg spec page | | | Dominique Carmona | Resolved | On this page , there is an extra "w" after the word calendar- https://hub.pmmimediagroup.com/healthcare-packaging-magazine/?brand=7-d8a49ef289-v8f80k&tab=specs | ||||||||||||||||||
| 634 | 06/23/23 | Christy Flores | Naviga | PMG/107371 | 10287 | 72722 | Rate Line Addition/Adjustment | We need the line item zeroed out for this House Ad | | | Dominique Carmona | Resolved | House Ads | ||||||||||||||
| 635 | 06/22/23 | Mikayala Delson | Naviga | Dorner | 9990 | Template Issue | I QC'd and moved this order to R3 yesterday but Lara is claiming it is stuck in R1. Can we push this? | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Old rate line used. Updated and the ad pushed to SMA | ||||||||||||||
| 636 | 06/21/23 | Christy Flores | Naviga | pmmi/101726 | 10788 | 72654 | Rate Line Addition/Adjustment | We need the line item zeroed out for this House Ad | | | Dominique Carmona | Resolved | House Ads | ||||||||||||||
| 637 | 06/20/23 | Christy Flores | Naviga | pmmi/101726 | 10733 | 72642 | Rate Line Addition/Adjustment | We need the line item zeroed out for this House Ad | | | Dominique Carmona | Resolved | House Ads | ||||||||||||||
| 638 | 06/20/23 | LEO GUENTHER | Minor | Product Hub | Hub Additions | Product Issue | Can you add 2022 Show Dailies to the Sales page on the hub? | | | Dominique Carmona | Resolved | Sunday – https://issuu.com/pmmimediagroup/docs/entire-sunday_edition_proof_from_insite_opto Monday – https://issuu.com/pmmimediagroup/docs/show_daily_monday_edition Tuesday- https://issuu.com/pmmimediagroup/docs/show_daily_tuesday_edition Wednesday – https://issuu.com/pmmimediagroup/docs/show_daily_wednesday_edition | |||||||||||||||
| 639 | 06/19/23 | LEO GUENTHER | Major | Naviga | ADCO | 10820 | Other | Can not delete items from the plan, screen just goes gray. | | | Dominique Carmona | Resolved | Everything from plan needs to be deleted except Game Plan, Second Look and Show Daily (1/2 page horizontal) | ||||||||||||||
| 640 | 06/13/23 | Reed Simonsis | Leadworks | starview | Leadworks Issue | adding an end date to a campaign causes leadworks to give an error | | | Dominique Carmona | Resolved | when i enter an expire date, the program gives an error. Please see the 2 images attached. | https://pmmimediagroup.atlassian.net/browse/LW-1126 | |||||||||||||||
| 641 | 06/16/23 | Stephanie Haag | Medium | Naviga | westrock | https://pmg.navigahub.com/ew/pmg/ad/campaign_production_forms?ID=9405&a_module=AD | Custom Product Request | Westrock bought a Sustainability Category for Game Plan and is switching to Sustainability Finder. | | | JENNIFER BRINK | Resolved | approved by Dave to give them the same price. | ||||||||||||||
| 642 | 06/15/23 | Christy Flores | Naviga | pmmi/101726 | 10675 | 72553 | Rate Line Addition/Adjustment | We need the line item zeroed out for this House Ad | | | JENNIFER BRINK | Resolved | House Ads | ||||||||||||||
| 643 | 06/14/23 | Stephanie Haag | Medium | Leadworks | Kliklok | Leadworks Issue | There are two leads in there but one on them is from Anastasia but she/ no one else added it to be uploaded. Not sure how she is there. | | | JENNIFER BRINK | Resolved | https://cloud.pmmimediagroup.com/_/audience-network/campaign-details?cid=44503 | This has been resolved. It looks like that lead came in via cookies/web. See ticket for full explanation: https://pmmimediagroup.atlassian.net/browse/LW-1131 | https://pmmimediagroup.atlassian.net/browse/LW-1131 | |||||||||||||
| 644 | WENDY SAWTELL | Critical | Leadworks | NA | Other | Leadworks is down | | | JENNIFER BRINK | Resolved | Site should be back up | Yes | |||||||||||||||
| 645 | 06/14/23 | Mikayala Delson | Naviga | The Austin Company | 10858 | Template Issue | For Second Look, the materials due date on the order does not reflect the date listed in the Hub. I confirmed with Courtney and the Second Look closing date and materials due date is 8/15. In the orders created in Naviga such as this one, the materials due date shows 9/1. Can we get those dates changed to 8/15 in this order and all Second Look orders moving forward? | | | Dominique Carmona | Resolved | ||||||||||||||||
| 646 | 06/14/23 | Mikayala Delson | Leadworks | Flex Plus Pak | 10835 (Game Plan Media Planner) | Template Issue | I'm trying to create an order in MP for this Game Plan, but the billing contact/print contacts are not populating so it won't let me continue to save the plan. See screenshots | | | Dominique Carmona | Resolved | User Error - Sales Rep | This is now approved in Media Planner there wasn't a billing or print contact designated in Salesforce. | https://pmmimediagroup.atlassian.net/browse/LW-1130 | |||||||||||||
| 647 | 06/15/23 | Lara Krieger | Naviga | Weidmüller, USA | 10852 | 7248.1 | Other | In R1, not moving to Send my Ad and has client name in field- pls help | | | JENNIFER BRINK | Resolved | Not an error | This one was signed on the protal. It won't push to SMA until it hits r2. I manually moved to R2 and back to R1 to push it out for you. | |||||||||||||
| 648 | 06/13/23 | Reed Simonsis | Leadworks | Flexlink systems | 10396 | 69646 | Other | Client requested to use 2022 gameplan materials for 2023 | | | Dominique Carmona | Resolved | Won't Do | Can we pull 2022 gameplan materials for flexlink to use for 2023 gameplan? Thanks! | |||||||||||||
| 649 | 06/14/23 | Christine Smallwood | Minor | Naviga | A&E Conveyor | 10859 | Trends in Sanitary Design - PFW Webinar publish date 7/13; closing 6/15 | Notification Issue | Attempting to add this product to the proposal and seeing a June 1 close notification. | | | Dominique Carmona | Resolved | Won't Do | The product closes on June 15; can you update Naviga so I can add the product to this proposal? | ||||||||||||
| 650 | 06/14/23 | Brian Gronowski | Product Hub | Processing Zone Hub | | | Dominique Carmona | Resolved | Editorial submission due date needs to be changed to July 21 per Morgan Smith | ||||||||||||||||||
| 651 | 06/13/23 | Lara Krieger | Naviga | Teledyne Tapdone | 10851 | 72476.1 | Other | Not moving to SMA- wong line code? | | | Dominique Carmona | Resolved | Won't Do | ||||||||||||||
| 652 | 06/12/23 | Bea Greany | Other | None. | N/A | N/A | Custom Product Request | Requesting some new PMG eblast products | | | Dominique Carmona | Resolved | Won't Do | 1) Kelly recently approved a CMP Supplied HTML eblast which is not an official product but should be. 2) A customer wanted to send an OEM Case Study eblast, however we don't have it as a product option – but we should! In my opinion, PW, CMP, HCP, OEM, PFW brands should all offer the following eblast products: Video Spotlight, White Paper, Product Update, Event, eBook, Case Study, CoBranded, Infographic, Industry Webinar, Supplied HTML, Technology Minute (HCP currently has Asked & Answered but maybe change to Tech Minute) | |||||||||||||
| 653 | 06/09/23 | Lara Krieger | Product Hub | Please update print specs pages to my name versus George | | | Emma Satchell | Resolved | Not an error | CM+P, PFW, OEM, HCP and Mundo/Lideres pages please | Updates completed! | ||||||||||||||||
| 654 | 06/08/23 | Mikayala Delson | Naviga | Norgren | 10749 | 71449.1 | SalesForce/Naviga sync | Can we push this Norgren order through? Its in Naviga but not moving to SMA. Thanks. | | | JENNIFER BRINK | Resolved | the ad is now in SMA | ||||||||||||||
| 655 | 06/08/23 | WENDY SAWTELL | Critical | Naviga | https://pmmidotorg.lightning.force.com/lightning/r/Account/0011I00000aPfBtQAK/view | Other | We had an issue like this last week that I thought Simone fixed. If you look at Digimarc's ad spend it shows they are spending 8k in 2023. They haven't bought anything and the proposal that's been created is for $6,650. Really messes things up when it shows as spend. | | | Emma Satchell | Resolved | Not an error | Company purchased LIP for 2023, but the sales closed in 2022 - leading to the confusion. Salesforce and Naviga are correct, no changes needed. | No | |||||||||||||
| 656 | 06/08/23 | LEO GUENTHER | Medium | Naviga | Heat and Control | 10841 | Notification Issue | Tried to book a Mundo Lideres and all the dates said they closed May 31 | | | Emma Satchell | Resolved | Product Update/Close Date Change | Package added and point of contact updated! | Yes | ||||||||||||
| 657 | 06/07/23 | Mikayala Delson | Naviga | PSG, a Dover Company | 71041 | Rate Line Addition/Adjustment | Can we get the June month for this PFW 3rd Party Banner Ad campaign to be zeroed out? We had an internal miscommunication and Brian wants to run the June ads as a make-good. | | | Emma Satchell | Resolved | Approved by Courtney & zeroed out. | Yes | ||||||||||||||
| 658 | 06/05/23 | Mikayala Delson | Leadworks | Multi-Conveyor Game Plan | Template Issue | Multi-Conveyor would like to re-run last year's Game Plan with the new booth # C-1718. When I try to manually save the images from last year's Game Plan and upload them to the 2023 template, I receive an error. What is the process for repeating GP materials this year? Is Yevgeny still doing those or are the CSMs responsible for that? If the CSMs are responsible, can we get a little tutorial on how to properly repeat materials? Thanks! | | | JENNIFER BRINK | Resolved | Not an error | Yevgeny pulled the ads! | https://pmmimediagroup.atlassian.net/browse/LW-1120 | ||||||||||||||
| 659 | 06/07/23 | Mikayala Delson | Naviga | General - Creating Game Plan Orders in Naviga | Template Issue | When creating Game Plan line items in Naviga, the Production Form automatically adds the 2022 Game Plan Production form. Brian is requesting if we can have it automatically load the current 2023 Game Plan Production Form since the categories are different than the 2022 Form. Thanks. | | | Emma Satchell | Resolved | System Configuration Error | Forms have been updated! | Yes | ||||||||||||||
| 660 | 06/07/23 | WENDY SAWTELL | Critical | Naviga | Raque | 10840 | Other | Can't ad PW intro Leaders package since it says iyt needs a rate line for Packaging World. See screenshot. | | | Emma Satchell | Resolved | Billing | Intro package has been added | Yes | ||||||||||||
| 661 | 06/07/23 | Stephanie Haag | Medium | Naviga | Kliklok | 10770 | Custom Product Request | The client would like to push back their ProSource LinkedIn date to start 6/23 | | | Emma Satchell | Resolved | https://pmg.navigahub.com/ew/pmg/ad/campaign_details?ID=10770 | This has been completed | Yes | ||||||||||||
| 662 | 06/05/23 | Mikayala Delson | Leadworks | Reid Supply | SCOUT | Template Issue | This beacon is currently active but we are not seeing anything populate in Leadworks: https://converge.cloud.pmmimediagroup.com/advertiser/4965/scout | | | Emma Satchell | Resolved | Not an error | Fixed! Please let us know if you have any questions. | https://pmmimediagroup.atlassian.net/browse/LW-1117 | Turns out that leads currently in there were over a month old, thus LW was not reporting them on scout page. | ||||||||||||
| 663 | 06/05/23 | Mikayala Delson | Leadworks | Quadrel | https://ad-proof-approval-prod.s3.amazonaws.com/gameplan-proof-647e47f69248bd00dfdb65fa.pdf | Template Issue | The booth number in Media Planner shows C-1655, which is what the correct booth number should be. When I generate the proof, the booth number changes to: S-1655. Can we it read C-1655? | | | Dominique Carmona | Resolved | ||||||||||||||||
| 664 | 06/05/23 | FLAVEL SHURTLEFF | Medium | Product Hub | Other | I no longer have access to ZESTY to update digital editions for PFW, OEM and HCP | | | Emma Satchell | Resolved | User Error - General | Complete | |||||||||||||||
| 665 | 05/24/23 | PATRICK YOUNG | Product Hub | Processing Zone Hub Updates | | | Emma Satchell | Resolved | Not an error | Please see below. Processing Zone File Upload | Request completed | ||||||||||||||||
| 666 | 06/02/23 | Stephanie Haag | Medium | Product Hub | Other | the description of the specs is not super clear and looks like clients need to send 1 image ad and 1 video ad when in reality we can't have both running at the same time | | | Emma Satchell | Resolved | Question | https://hub.pmmimediagroup.com/linkedin/?brand=7-e8e9b6cd85-d72vmh&tab=specs, | Updated for clarity | ||||||||||||||
| 667 | 06/02/23 | KEREN SOOKNE | BASE/Websites | two articles are gated by an email request (base items 22724479 and 22671425) | | | JENNIFER BRINK | Resolved | User Error - General | I'm not sure if it's just these two, but so far that's all I've seen after clicking on a few HCP articles. | Fixed! A soft break was used in the caption. Solution is to use a <br> when a line break is needed. | ||||||||||||||||
| 668 | 06/02/23 | Christy Flores | Naviga | pmmi/101726 | 10673 | 72339, 72340 | Rate Line Addition/Adjustment | We need these line items zeroed out for these House Ads | | | Emma Satchell | Resolved | Product Update/Close Date Change | House Ads | Request complete | ||||||||||||
| 669 | 05/24/23 | Mikayala Delson | Naviga | QC Conveyors | 10450 | 69877.2 | Template Issue | Can we add a Rescheduling status for this LinkedIn campaign? I'm not sure if other LI campaigns have them already but I don't see the status on this campaign. Thanks! | | | JENNIFER BRINK | Resolved | Feature Request | The status has been added. | |||||||||||||
| 670 | 06/01/23 | Reed Simonsis | Leadworks | Real Time Automation | 9593 | 60485 | Reporting Issue | the stats are located in the line item in leadworks but will not show in audience network | | | JENNIFER BRINK | Resolved | User Error - CST | Please see: https://cloud.pmmimediagroup.com/_/audience-network/add-data?cid=44880. Can we get this fixed so the stats pull through to the companies audience network tab? Thank you! | The campaign was missing an end date on the main screen and the Matched Audience wasn't filled in. Once I added both, it popped onto the audience screen. Please check the match rate, because I just used 10,000 to make the campaign hit the screen. | ||||||||||||
| 671 | 06/01/23 | David Newcorn | Minor | Naviga | n/a | Reporting Issue | not an error | | | JENNIFER BRINK | Resolved | Question | Is it possible to pull a report from Naviga that shows how much Wendy had on the books as of April 12, 2023? | Done! | |||||||||||||
| 672 | 06/01/23 | WENDY SAWTELL | Critical | Naviga | https://pmmidotorg.lightning.force.com/lightning/r/Account/0011I00000aPfJuQAK/view | Other | This account shows that they are "active" and spect 39k with us this year, but they haven't bought anything. | | | Andy Lomasky | Resolved | System Configuration Error | Simone has fixed this issue | ||||||||||||||
| 673 | 05/31/23 | Christy Flores | Naviga | PMG/107371 | 10287 | 72293 | Rate Line Addition/Adjustment | We need the line item zeroed out for this House Ad | | | JENNIFER BRINK | Resolved | House Ads | Done | |||||||||||||
| 674 | 05/31/23 | Christy Flores | Naviga | pmmi/101726 | 10196 | 72291 | Rate Line Addition/Adjustment | We need these line items zeroed out for these House Ads | | | JENNIFER BRINK | Resolved | House Ads | Done | |||||||||||||
| 675 | 05/31/23 | Christy Flores | Naviga | pmmi/101726 | 10255 | 72290 | Rate Line Addition/Adjustment | We need these line items zeroed out for these House Ads | | | JENNIFER BRINK | Resolved | House Ads | Done | |||||||||||||
| 676 | 05/31/23 | Christy Flores | Naviga | pmmi/101726 | 10196 | 72289 | Rate Line Addition/Adjustment | We need these line items zeroed out for these House Ads | | | JENNIFER BRINK | Resolved | House Ads | Done | |||||||||||||
| 677 | 05/31/23 | Christy Flores | Naviga | pmmi/101726 | 10255 | 72288 | Rate Line Addition/Adjustment | We need these line items zeroed out for these House Ads | | | JENNIFER BRINK | Resolved | House Ads | Done | |||||||||||||
| 678 | 05/25/23 | Mikayala Delson | Leadworks | Linmot USA, Inc. | Template Issue | I'm trying to get the Kondracki group added to Linmot USA, Inc. in Leadworks but Ray Kondracki is unable to see Linmot USA, Inc. under his advertisers although I added his name in LW. | | | JENNIFER BRINK | Resolved | Ray is able to see the client. | waiting for Mikalya to confirm Ray can see the advertiser profile on his list | |||||||||||||||
| 679 | 05/31/23 | Reed Simonsis | Naviga | Nothum Food Processing | 10665 | 71351 | Need to move the date | cannot change due to pricing, client has not submitted material | | | JENNIFER BRINK | Resolved | Won't Do | Please adjust campaign to move out of May billing. Either extending or compressing the campaign. Thank you! | Reed figured it out! | ||||||||||||
| 680 | 05/12/23 | Bea Greany | Leadworks | all | 41855 | N/A | Leadworks Issue | Reviewed the client’s eBuilder campaign, Omeda mailing PMMICD230503003, and our Email on Acid test. The two ad images not rendering for client are due to the image files in eBuilder being file type “.webp” (rather than .jpg or .png). Not sure how the client was able to submit an unaccepted file type. I’m guessing client uses a desktop PC running an Outlook email app. Mac users do not see this rendering issue. Readers who use a web browser email client on a PC or Mac or view on a mobile device do not see this error – only Windows Desktop Outlook email clients cannot translate the file type. The rendering error is displayed in the Email on Acid test but the image rendering issue was not caught during QA review. https://app.emailonacid.com/app/acidtest/vym3tNaDxZWLOoyTGSujQMsUAM5GFjbxl7JWXzqwNMigC/list | | | Emma Satchell | Resolved | System Configuration Error | customer (Aagard) notified Madysen and Christy "two images of our videos are not showing in the email for Packaging Insights." | The type of image is being blocked by the system. | LW-1108 | |||||||||||
| 681 | 05/30/23 | Mikayala Delson | Naviga | Eagle Product Inspection | 10259 | Rate Line Addition/Adjustment | I'd like to change the following Video Eblasts to White Paper Eblasts without accidentally losing the date. I tried to do it manually but I ran into inventory errors. Here are the Eblasts that I would like to change to White Papers: Mundo 6/13, PFW 7/19, and PW 10/4. Thanks! | | | Dominique Carmona | Resolved | Not an error | |||||||||||||||
| 682 | 05/24/23 | Brian Gronowski | Product Hub | Please update SL Hub example to a 2022 example | | | Emma Satchell | Resolved | Not an error | Game Plan has been updated. Awaiting SL from Fil.-Dom | |||||||||||||||||
| 683 | 05/24/23 | WENDY SAWTELL | Minor | Naviga | Kirk-Rudy | 10798 | Other | I've noticed several times that Naviga shows zero dollar value when there's actual value. This plan says zero and it's about 6k. Just thought I'd mention. | | | Dominique Carmona | Resolved | |||||||||||||||
| 684 | 05/24/23 | Mikayala Delson | Naviga | CRB | 10163 | 68122 | Template Issue | On my view, there is only one banner ad on our site 5/1-10/31 (line item 68122). Although on Christy's view, it shows 6 different line items, one for each month and the statuses are automatically set to Pending Materials. Can Christy's view look like mine so that the Product is under one Line No? Its a lot less confusing for Christy and less redundant so that she does not have to submit the same set of materials in 6 different Line items. | | | Dominique Carmona | Resolved | Won't Do | ||||||||||||||
| 685 | 05/24/23 | Mikayala Delson | Naviga | Heat and Control | 9867 | 68572.2 | Need to move the date | Can I get this LinkedIn date moved to this Friday, May 26th? | | | Dominique Carmona | Resolved | Won't Do | ||||||||||||||
| 686 | 05/23/23 | Christy Flores | Naviga | pmmi/101726 | 10799 | 72043 | Rate Line Addition/Adjustment | We need these line items zeroed out. | | | Dominique Carmona | Resolved | Won't Do | PMMI Silent Auction Winner | |||||||||||||
| 687 | 05/20/23 | Brian Gronowski | Minor | Naviga | SaniCrete | Missing a date/Need a date | n | | | JENNIFER BRINK | Resolved | System Configuration Error | We need to adjust the material due date for the July 13 PFW editorial webinar. It has the original date when the webinar was on June 6. Claudia or Trey can give you a good date | ||||||||||||||
| 688 | 05/22/23 | Anastasia Cherniak | Leadworks | https://cloud.pmmimediagroup.com/_/campaigns/pan-master-report | Leadworks Issue | When I try to open PAN Campaigns Master report - I get an error. | | | JENNIFER BRINK | Resolved | System Bug | This has been fixed. You should now see the dashboard! | https://pmmimediagroup.atlassian.net/browse/LW-1113 | ||||||||||||||
| 689 | 05/19/23 | PATRICK YOUNG | Major | Naviga | Powder Solutions, Inc | 10763 | Rate Line Addition/Adjustment | Please add Leaders in Processing to this media plan, no full page profile. The billing months and rates are unchanged and have been approved by WS | | | WENDY SAWTELL | Dominique Carmona | Resolved | Won't Do | See above | ||||||||||||
| 690 | 05/19/23 | Stephanie Haag | Medium | Leadworks | Cavanna | Leadworks Issue | There is a an error message every time we try to add stats. Says the campaign is not found? | | | Dominique Carmona | Resolved | User Error - CST | https://cloud.pmmimediagroup.com/campaign/view?id=44744 | ||||||||||||||
| 691 | 05/19/23 | WENDY SAWTELL | Major | Naviga | ID Technology | 9595 | Other | If you look at plan 9595 it looks like they bought a 1 page unit AND a 2-page unit in the PELV Showcase. If you look at the signed order (attached), it only shows one, and the prices match for both plans. Very confusing. | | | Dominique Carmona | Resolved | Won't Do | No | |||||||||||||
| 692 | 05/18/23 | WENDY SAWTELL | Minor | MDT (WENDY USE ONLY) | Schmalz | Other | Just need to add the word Robotics to the 3rd Party Pre-roll for PAN for PACK EXPO Product (the way it is done for Banner Ads). See screenshots. Thanks. | | | Dominique Carmona | Resolved | ||||||||||||||||
| 693 | 05/18/23 | Christy Flores | Naviga | pmmi/101726 | 10255 | 71329 | Rate Line Addition/Adjustment | We need these line items zeroed out for these House Ads | | | Dominique Carmona | Resolved | House Ads | ||||||||||||||
| 694 | 05/18/23 | Christy Flores | Naviga | pmmi/101726 | 10254 | Rate Line Addition/Adjustment | We need these line items zeroed out. | | | Dominique Carmona | Resolved | House Ads | |||||||||||||||
| 695 | 05/18/23 | Christy Flores | Naviga | pmmi/101726 | 10788 | Rate Line Addition/Adjustment | We need these line items zeroed out. | | | Dominique Carmona | Resolved | House Ads | |||||||||||||||
| 696 | 05/17/23 | Bea Greany | Naviga | PMG / Customer 107371 | 10624 | Rate Line Addition/Adjustment | All line items should be zeroed (these are house ads). | | | Dominique Carmona | Resolved | Not an error | Campaign Description: Packaging Robotics Live - Orange County | ||||||||||||||
| 697 | 05/17/23 | Bea Greany | Naviga | PMMI / Customer 101726 | 10290 | Rate Line Addition/Adjustment | There should currently be 1 full page ad in this PMMI PXSE 2025 Save the Date campaign. The ad was incorrectly entered for Sprint/March OEM but it should have been entered for Summer/June OEM. | | | Dominique Carmona | Resolved | Not an error | Please zero line 71644. Please delete line 69072 if possible. | ||||||||||||||
| 698 | 05/17/23 | Bea Greany | Naviga | PMMI / Customer 101726 | 10675 | Rate Line Addition/Adjustment | All lines need to be $0 (this is a house ad campaign) | | | Dominique Carmona | Resolved | Not an error | |||||||||||||||
| 699 | 05/17/23 | Bea Greany | Naviga | PMMI / Customer 101726 | 10180 | Rate Line Addition/Adjustment | need all line items to be $0 (this is a house ad campaign) | | | Dominique Carmona | Resolved | Not an error | |||||||||||||||
| 700 | 05/18/23 | Lee Ashcroft | Major | Other | Flexopack SA | Other | Emails are not always logging in Salesforce - even when I send straight through salesforce. This is critical fro knowing what happened last when I next enter a lead. | | | Dominique Carmona | Resolved | Won't Do | Moved to email with Ryan, Lee and Andy | ||||||||||||||
| 701 | 05/12/23 | Bea Greany | Other | N/A | N/A | N/A | Other | Please update the 'Requestor's Name' dropdown list in this Smartsheet. Please add Christy Flores and Mariia Druziuk. It would be wonderful if you would remove names of people who no longer work with us! | | | Dominique Carmona | Resolved | Not an error | Thank you. | |||||||||||||
| 702 | 04/25/23 | Courtney Nichols | Leadworks | Multiple | - | - | Leadworks Issue | Stephanie, Courtney, and Madysen are all encountering errors when trying to add PAN metrics to LW. Sample error uploaded. Also, for video pre-roll, multiple "bad request" errors when entering data | | | JENNIFER BRINK | Resolved | System Bug | Everyone now is able to enter PAN metrics | |||||||||||||
| 703 | 05/11/23 | Stephanie Haag | Medium | Naviga | Sidel and Novembal | Product Issue | The client needs their 1/2 page islands switched to 1/2 page horizontal with the zeroed out pricing. | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Sidel: https://pmg.navigahub.com/ew/pmg/ad/campaign_lines?ID=10331 Novembal: https://pmg.navigahub.com/ew/pmg/ad/campaign_lines?ID=10331 | Done | |||||||||||||
| 704 | 05/11/23 | Bea Greany | Naviga | pmmi/101726 | 10733 | 71549, 71550, 71551 | Rate Line Addition/Adjustment | We need these line items zeroed out. | | | JENNIFER BRINK | Resolved | Billing | House Ads. Please add Christy Flores (cflores@pmmimediagroup.com) to the Requestor's Name | Done | ||||||||||||
| 705 | 05/09/23 | Stephanie Haag | Minor | Leadworks | Specialty Equipment | Leadworks Issue | The Facebook campaign for 3/24 is not showing up on the clients audience network tab. | | | JENNIFER BRINK | Resolved | System Bug | https://cloud.pmmimediagroup.com/_/audience-network/add-data?cid=44369. https://cloud.pmmimediagroup.com/_/audience-network?aid=1249 | The FB ID was missing and the End date was not set. I added both and repulled the stats. Its there now. | |||||||||||||
| 706 | 05/09/23 | Bea Greany | Naviga | PMMI / 101726 | 10524 | line 70347: no change line 70364: Start date 5/10 | Need to move the date | line 70347: no change line 70364: Start date 5/10 | | | JENNIFER BRINK | Resolved | Moving Date | Line 70347: End date should be 5/16/2023. Line 70364: Start date should be 5/17/2023. | Done | ||||||||||||
| 707 | 05/10/23 | Bea Greany | Naviga | 1. Enercon Industries 2. A-B-C Packaging 3. Exair Corporation | Enercon: 9537 A-B-C: 9572 Exair: 9838 | Enercon: 61244.2 A-B-C: 6022.1 Exair: 63153.1 | Need to move the date | We need to change the date of PW New Issue Alert for May due to content that cannot be published until after May 20. | | | JENNIFER BRINK | Resolved | Moving Date | Need to change send date for May PW New Issue Alert NL and all advertisers . New Date: May 25. | Done | ||||||||||||
| 708 | 05/10/23 | LEO GUENTHER | Minor | Naviga | Serpa | Other | Not an error, just need Leo's order for Serpa updated | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Kelly approved the Serpa placements for a 1/3 square ad in July Sept and Nov to be upgraded to a 1/2 horizontal - one time! | Updated! | |||||||||||||
| 709 | 05/05/23 | Stephanie Haag | Medium | Leadworks | Kliklok | Leadworks Issue | I made an edit to the Facebook campaigns and now the CTR isn't showing. | | | JENNIFER BRINK | Resolved | System Bug | This has been fixed | https://pmmimediagroup.atlassian.net/browse/LW-1092 | |||||||||||||
| 710 | 05/08/23 | Reed Simonsis | Naviga | Nothum | 10665 | 71351 | Need to move the date | This line has april as a billable month when it should not be. | | | JENNIFER BRINK | Resolved | Please adjust the line item to bill a total of 5000 equally between may -dec. Thank you! | Done | |||||||||||||
| 711 | 05/04/23 | Riley Phoenix | Leadworks | Sterling Contract Packaging Inc. | 10515 | 70282.1 | Leadworks Issue | This is missing from/not in LW. | | | JENNIFER BRINK | Resolved | Not an error | I see the campaign? https://cloud.pmmimediagroup.com/campaign/view/id/45284 | |||||||||||||
| 712 | 05/02/23 | Bea Greany | Product Hub | Other | providing updated audience distribution figures to update the Hub as needed. | | | Dominique Carmona | Resolved | Not an error | Column E of the Omeda Email Audience - Quarterly Updates sheet https://docs.google.com/spreadsheets/d/1hIo2D9974CTBEEeqGqSCs947ma288hVwC1cudONGguA/edit?usp=sharing contains the audience size to be posted in the Hub. Figures highlighted in yellow definitely changed from the prior update. | ||||||||||||||||
| 713 | 05/02/23 | Reed Simonsis | Leadworks | all | - | - | Other | Found a type on leadworks pan metrics | | | JENNIFER BRINK | Resolved | System Configuration Error | Please see typo in image attached in audience network dashboard for metrics. | Fixed | https://pmmimediagroup.atlassian.net/browse/LW-1085 | |||||||||||
| 714 | 05/03/23 | WENDY SAWTELL | Critical | Naviga | Aagard | 9875 | Other | Yikes! Lara just noticed that Aagard was scheduled for a 1/2 page and full-page ad in August PW. Depending where you look in Naviga, you will see two different things. I'll attach the signed order that seems correct, but if you look at the spend, it is different than the signed order. See attachments. | | | JENNIFER BRINK | Resolved | User Error - CST | A PFW ad was removed from the plan and a PW ad was accidentally added in its place. This has been corrected. The overall price of the plan is different than the original plan because there were 3 PFW eblasts and 3 PFW eblast extensions removed on March 24th. | Yes | Looks like a PFW ad was deleted and a PW ad was added. Waiting on Wendy/Madysen to confirm. IF that is the case I will delete the PW ad and add the correct PFW ad. | |||||||||||
| 715 | 05/03/23 | Stephanie Haag | Major | Leadworks | all leadworks | Leadworks Issue | I was trying to login to leadworks on Firefox because I have stats that are needed asap but it kept saying that I had the wrong information. I reset my password twice so I know that is correct. I then went back into Chrome Leadworks and clicked update so that I could make sure my username was correct. It then logged me out and will not let me back in saying either the username/password is incorrect. | | | JENNIFER BRINK | Resolved | System Bug | we updated Stephanie's browser and the issue was resolved. She is able to get into leadworks in both Chrome and Firefox. | Yes | |||||||||||||
| 716 | 05/03/23 | MaryAnn Coyle | Product Hub | Other | Ca you fix the spelling of Machinery on this page? https://hub.pmmimediagroup.com/game-plan-sustainability-finder/?brand=7-c0d3cba9d9-lvrgml&tab=overview | | | Dominique Carmona | Resolved | Not an error | |||||||||||||||||
| 717 | 04/26/23 | Stephanie Haag | Minor | Leadworks | scout | Other | Most of the scout are in the red and even after visiting the sites they still are red and are not updating in leadworks | | | JENNIFER BRINK | Resolved | System Bug | Scout is back up and Running! | ||||||||||||||
| 718 | 04/28/23 | WENDY SAWTELL | Minor | MDT (WENDY USE ONLY) | NA | Other | FYI...the Supplier Webinar links are not directing to the hub from MDT. I'm assuming for all brands...doesn't work for OEM and PFW. | | | Emma Satchell | Resolved | Naviga has been updated and it will be reflected on MDT tomorrow morning. | |||||||||||||||
| 719 | 04/27/23 | WENDY SAWTELL | Minor | MDT (WENDY USE ONLY) | NA | Other | It's a little confusing when we add an intro package to MDT because it shows up as two #1 installments. Can one of them be called installment #2? See screenshot. Thanks. | | | Emma Satchell | Resolved | Naviga has been updated and it will be reflected on MDT tomorrow morning. | |||||||||||||||
| 720 | 04/27/23 | Mikayala Delson | Naviga | PMMO | 10733, 10734, 10735 | Rate Line Addition/Adjustment | I'd like these house orders zeroed out, thanks! | | | Emma Satchell | Resolved | Billing | These house ads have been zeroed out. | ||||||||||||||
| 721 | 04/25/23 | Bea Greany | Naviga | PMMI Media Group | 10287 | 70595, 70634, 71279 | Rate Line Addition/Adjustment | need $ zeroed (current total is $0.35) in this PMG Webinar campaign | | | Emma Satchell | Resolved | Billing | https://pmg.navigahub.com/EW/PMG/ad/campaign_lines?ID=10287 | Complete | ||||||||||||
| 722 | 04/25/23 | Mikayala Delson | Leadworks | Regal Rexnord Automation Solutions | Leadworks ID: 45032 | Template Issue | I'm trying to click on Add Audience Network Campaign to this LinkedIn campaign but I am receiving the following error. See attached. | | | Emma Satchell | Resolved | UI Clarity | https://cloud.pmmimediagroup.com/campaign/view?id=45032 | We now have the video report template available for LinkedIN. You now need to select a subtype on the campaign level in order to add Audience Network Data. | |||||||||||||
| 723 | 04/25/23 | WENDY SAWTELL | Major | Naviga | Sullair | 10722 and 10711 | Other | These two opps were just created for Sullair. They are no longer using ad agnecy Z2 and now using Ivor Andrew. I'm unable to change billing contact on the two plans to Brian Kelly at Iror Andrew and I can't send these to the customer with the wrong billing contact. She made it very clear in her RFP to not invoice the old agency. Madysen tried to update with no luck. I'd love it updated and would also like myself and Madysen to learn what we were doing wrong. Thanks. | | | Emma Satchell | Resolved | Request completed and instructions shared with Madysen on how to update this in the future. | Yes | |||||||||||||
| 724 | 04/24/23 | LEO GUENTHER | Minor | Leadworks | SKA FAB | Viewing Audience Network Products | Leadworks Issue | Clicked on SKA FAB's Audience Network and got an error message | | | Emma Satchell | Resolved | System Configuration Error | Same with Heat and Control | Access granted. | Yes | |||||||||||
| 725 | 04/25/23 | Mikayala Delson | Naviga | PMMI | 10721 | Rate Line Addition/Adjustment | I'd like to zero out this house order. thanks! | | | Emma Satchell | Resolved | Billing | Request complete! - Emma Satchell | ||||||||||||||
| 726 | 04/24/23 | Mikayala Delson | BASE/Websites | Eagle Product Inspection | LIP Profile | Template Issue | The client and I keep trying to upload this speaker image but it keeps uploading horizontally. | | | Emma Satchell | Resolved | User Error - General | https://www.profoodworld.com/home/company/13277034/eagle-product-inspection | This has been remedied. Please let me know if you continue to encounter an issue! | |||||||||||||
| 727 | 04/24/23 | Reed Simonsis | Naviga | SEW Eurodrive | 9707 | 61687 | Missing a date/Need a date | Cannot change due to pricing | | | Emma Satchell | Resolved | Billing | Please move to May 26th. Thank you! | Request completed! - Emma Satchell | ||||||||||||
| 728 | 04/21/23 | WENDY SAWTELL | Major | Naviga | Sullair | 10711 | Rate Line Addition/Adjustment | I'm unable to add Lideres Pro to a plan and all the dates for each product are in the future. Need to get back to client with their RFP filled out. See attached screenshot. | | | Emma Satchell | Resolved | Billing | Resolved! | Yes | Need to Check on the basic package | |||||||||||
| 729 | 04/24/23 | Lara Krieger | Product Hub | Updates to specs for HCP, CM+P and Craft Brew | | | Emma Satchell | Resolved | Not an error | Dave Bacho created these, pls update the Hub with the new specs | Hub updates have been completed. | ||||||||||||||||
| 730 | 04/19/23 | Emma Satchell | Other | Other | Could you please set me up with a login to AdDaptive? | | | JENNIFER BRINK | Resolved | Not an error | reached out to AdDaptive to have Emma added as a user. | ||||||||||||||||
| 731 | 04/21/23 | Mikayala Delson | Naviga | PMMI | 10713 and 10714 | Rate Line Addition/Adjustment | I'd like to zero out these house orders. thanks! | | | Dominique Carmona | Resolved | Not an error | |||||||||||||||
| 732 | 04/21/23 | Lara Krieger | Product Hub | Other | Please update word on PW spec page | | | Dominique Carmona | Resolved | Not an error | Hi, Noticed the word "of" should be "or" Can you make that change on the PW spec page? https://hub.pmmimediagroup.com/packaging-world-magazine/?brand=7-9898d682a1-bxx7v9&tab=specs Advertising production questions can be directed to Lara Krieger, Print Production Manager at 1-312-205-7924 of Lkrieger@pmmimediagroup.com | ||||||||||||||||
| 733 | 03/09/23 | Mikayala Delson | Leadworks | Big-D Construction | id/5870 | Template Issue | There are 2 Big D Constructions in Leadworks. Can we remove the empty one? https://cloud.pmmimediagroup.com/advertiser/view/id/5870 | | | JENNIFER BRINK | Resolved | System Configuration Error | https://pmmimediagroup.atlassian.net/browse/LW-1053 | ||||||||||||||
| 734 | 04/20/23 | Mikayala Delson | Naviga | Uline | 9146 | 71267 | Rate Line Addition/Adjustment | I'd like to change the price for this 1/2 horizontal to 2,100.00, the same price as the 1/4 page for PFW (line 56989). Then I would like line 56989 removed. This was approved by Leo and Dave N. was cc'd. | | | Dominique Carmona | Resolved | Product Update/Close Date Change | ||||||||||||||
| 735 | 04/20/23 | Anastasia Cherniak | Leadworks | Kuraray America Inc. , FOCKE & CO | #44101 and #40404 | Leadworks Issue | Clicked 'View Full Mailing' or 'Submit Materials' from a certain campaign. | | | Dominique Carmona | Resolved | System Configuration Error | Email preview is not visible. Shows an errors instead. | ||||||||||||||
| 736 | 04/19/23 | Mikayala Delson | Naviga | Placon | 10569 | SalesForce/Naviga sync | I'm trying to figure out why in Salesforce this says close not won but it is confirmed in Naviga. | | | Dominique Carmona | Resolved | Won't Do | |||||||||||||||
| 737 | 04/19/23 | Kim Overstreet | BASE/Websites | Other | Could you please give Kim access to ProSource on Base? | | | Dominique Carmona | Resolved | Not an error | Emailed Kim about her access view | ||||||||||||||||
| 738 | 04/19/23 | Mikayala Delson | Leadworks | A-B-C Packaging Machine Corp. | SCOUT | Reporting Issue | Hey Jenn, I have another issue with Scout reporting. Leo is asking if we're able to see Scout data past 30 days. Right now, there's data from March 20 but nothing before that, although the multi-touch leads date all the way back to last year. Is this something we can do? Or is there a reason why we can only see data from the last 30 days? | | | Dominique Carmona | Resolved | Won't Do | Thread in Chatter should resolve Leo's questions | ||||||||||||||
| 739 | 04/18/23 | Courtney Nichols | Product Hub | Other | Hello, we are retiring the Scout interest form. Can you please remove it from the Hub: https://hub.pmmimediagroup.com/converge-and-scout/?brand=7-9898d682a1-bxx7v9&tab=process // Thank you. | | | Dominique Carmona | Resolved | Not an error | Do we remove the workflow process as well? | ||||||||||||||||
| 740 | 04/18/23 | Mikayala Delson | Product Hub | Other | The work "characters" under ORGANIC LINKEDIN POST SPECS is spelled incorrectly: https://hub.pmmimediagroup.com/leaders-in-packaging/?brand=7-9898d682a1-bxx7v9&tab=specs | | | Dominique Carmona | Resolved | Not an error | Spelling updated and corrected | ||||||||||||||||
| 741 | 04/17/23 | Brian Gronowski | Minor | Naviga | Food Plant | Product Issue | Updated max ad slot positions to 3. | | | Resolved | Product Update/Close Date Change | I think we need to update and change inventory available to 3x per editorial webinar | Ad slots have been updated! | Yes | |||||||||||||
| 742 | 04/17/23 | WENDY SAWTELL | Minor | Other | NA | Other | Please update Smartsheet so Dave receives price change requests. Thanks. | | | JENNIFER BRINK | Resolved | Not an error | Done | ||||||||||||||
| 743 | 04/17/23 | MaryAnn Coyle | BASE/Websites | N/A | Other | Please update PMG address at bottom of Privacy policy: https://www.pmmimediagroup.com/articles/privacy-policy | | | Dominique Carmona | Resolved | Privacy policy updated! | ||||||||||||||||
| 744 | 04/07/23 | Bea Greany | Leadworks | varies | varies | N/A | Leadworks Issue | Looked at 4/19 Mundo Perspectivas HTML in eBuilder. | | | JENNIFER BRINK | Resolved | System Configuration Error | Reported by Anastasia Cherniak. In eBuilder, Mundo Perspectivas newsletter ad headline HTML does not contain the target URL for the ad. Ad options templates are programmed for each newsletter ad to have the image, headline and call-to-action linked to the target URL provided by the advertiser when materials are submitted in eBuilder. Mundo Perspectivas newsletter ad headlines are no longer pulling in the target URL. Ad image and CTA are working as expected. Example campaign: https://cloud.pmmimediagroup.com/campaign/view?id=41757 | Sent to Kathy for updates. Waiting to hear back. | ||||||||||||
| 745 | 04/11/23 | Kelly Greeby | Product Hub | Other | Update to print specs | | | Dominique Carmona | Resolved | Product Update/Close Date Change | We need to update the print specs on the hub for some (most) of our magazines. Attached are the new files. You'll see at the top of each file which brand they belong to - we have standardized across most of the books. Can you please put this on each brand page and replace what is there now with these .pdfs? | ||||||||||||||||
| 746 | 04/14/23 | Bea Greany | Naviga | ID Technology 101305 | 9594 | 71169 | Rate Line Addition/Adjustment | July 20 PW PELV video eblast PACK EXPO pricing $5,355, needs to be adjusted to standard PW eblast pricing, $4545. The July 16 PW video eblast date originally selected by the advertiser has been removed from inventory due to webinar newsletters being included in the count of mailings allowed per day. | | | JENNIFER BRINK | Resolved | Billing | Adjusted the price to match the OG price. | |||||||||||||
| 747 | 04/13/23 | Courtney Nichols | Product Hub | Other | LinkedIn specs | | | Dominique Carmona | Resolved | Question | Good morning, CSMs frequently get this question about LinkedIn image specs. can you clarify the image specs on the Linkedin page. Says 1080X1080 (square) but aspect ratio is 1.91:1 to 1:1. Does the 1080 get cropped? Below are LinkedIn sponsored business post image specs - note I left out the vertical version because it has limitations. When time allows, can we update the specs pages accordingly? Image Design Recommendations File Type: jpg, png, or gif File Size: 5 MB Image Size: 1080 x 1080 - aspect ratio 1:1 (square, desktop and mobile) or 1200 x 628 - aspect ratio 1.91:1 (horizontal, desktop and mobile) Thank you, let me know if you have any questions. | ||||||||||||||||
| 748 | 04/07/23 | Stephanie Haag | BASE/Websites | N/A | https://www.packworld.com/machinery/secondary-end-of-line/whitepaper/13350182/top-load-or-end-load-cartoning-selection-guidelines | Base/Website Issue | The white paper does not load to anything. It says 404 error | | | JENNIFER BRINK | Resolved | Question | The page is from 2008 and the white paper is no longer downloadable. Per Jen K, we removed the page from our site. The client should be able to find similar information on the ProSource site. | ||||||||||||||
| 749 | 04/11/23 | Mikayala Delson | Naviga | PMMI | 10675 | Rate Line Addition/Adjustment | I'd like to zero out this house order. thanks! | | | JENNIFER BRINK | Resolved | Billing | Done | ||||||||||||||
| 750 | 03/22/23 | Mikayala Delson | BASE/Websites | Axiflow Technologies, Inc. | Base/Website Issue | The client and I keep trying to put the speakers in a specific order but after trying multiple variations, once its saves, BASE places them in random order. | | | JENNIFER BRINK | Resolved | System Configuration Error | Here is the order and attached are the images: George Doan- Product Manager David Alan- Southwest Regional Manager Brock Fossnight- Midwest Regional Sales Manager Tadd Wolff- Applications - North East USA Nestor Jaimes- LATAM Sales Manager Brett Winkle- Applications Engineer | Yes | ||||||||||||||
| 751 | 04/10/23 | Mikayala Delson | Naviga | PMMI | 10673 | Rate Line Addition/Adjustment | I'd like to zero out this house order. thanks! | | | JENNIFER BRINK | Resolved | Billing | |||||||||||||||
| 752 | 04/06/23 | WENDY SAWTELL | Critical | Naviga | Ryson | 10663 | Other | tried reducing the price of the women in packaging supplement to $5,760 and got the attached error. | | | JENNIFER BRINK | Resolved | System Configuration Error | Hi Wendy, The size has been added and you should be able to adjust the price. | |||||||||||||
| 753 | 03/14/23 | Stephanie Haag | Leadworks | Good Natured products | Leadworks Issue | The stats and information aren't showing in the audience network tab for the client. This is both PW and PFW Banners on 3rd party. | | | JENNIFER BRINK | Resolved | System Configuration Error | https://cloud.pmmimediagroup.com/_/audience-network?aid=5716 | Doug was able to fix the issue preventing these from hitting the audience network dash. | ||||||||||||||
| 754 | 04/01/23 | WENDY SAWTELL | Minor | Naviga | NA | Other | Can Kurt's open opps be cancelled or closed/lost? Looks like he has 20 or so. https://pmmidotorg.lightning.force.com/lightning/r/Report/00OEX000000LJkw2AG/view?queryScope=userFolders | | | Hannah Krause | Resolved | Not an error | Thanks. No rush. | This is done... Ryan removed the proposals that hadn't reached the Naviga stage and I went in and removed the remaining 4 or 5! Please let me know if any additional campaigns pop up! | Yes | Reached out to wendy to make sure she wants all old ops removed or does the new rep want to review and revisit the sales. | |||||||||||
| 755 | 04/03/23 | Mikayala Delson | Leadworks | Reid Supply | Reporting Issue | Hi Jenn, are we able to find metrics for Scout beyond less than 30 days? In leadworks it only shows metrics from the last 30 days and I was wondering if there's some way we can see metrics from earlier. | | | JENNIFER BRINK | Resolved | Question | https://converge.cloud.pmmimediagroup.com/advertiser/4965/scout | Worked directly with Brian. | Asking Brian for reasons the extra data is needed. | |||||||||||||
| 756 | 04/06/23 | Mikayala Delson | Leadworks | Perfex Corporation | 9997 | 70346 | Template Issue | In the Targeted Branding view, it shows that this LW campaign (44019) is active. But in the Master Dash campaign, I have the stop date to 2/28/23. Can we change the status in the Targeted Branding campaign to Inactive? | | | JENNIFER BRINK | Resolved | User Error - CST | Hi MiKayla! I went ahead and adjusted this one for you. You have to change the date in two places. The main campaign and where the Stats are loaded. This is the one that actually affects the dashbaord. | |||||||||||||
| 757 | 04/05/23 | LEO GUENTHER | Minor | Naviga | glenroy | 10656 | Notification Issue | tried to add a profile and got alert | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Hey Leo! I was able to fix this... your campaign dates ended on 6/30 and the issue is 7/1. | |||||||||||||
| 758 | 01/09/23 | Stephanie Haag | Leadworks | all | Leadworks Issue | When in the PAN Campaign master page none of the normal Facebook or Leadworks show up. Only banners and PE social. | | | JENNIFER BRINK | Resolved | System Bug | There is a ticket open to see if this is on PMG's side. If not I will need to go to Naviga. I can't get test ads to flow. | |||||||||||||||
| 759 | 01/04/23 | MaryAnn Coyle | Leadworks | all | Product Issue | I do not see any 2023 Facebooks in Leadworks. is this by design since there are now 2 different tiers? No big deal since CSMs are able to manually create the campaigns; just need to know one way or another. | | | JENNIFER BRINK | Resolved | System Bug | There is a ticket open to see if this is on PMG's side. If not I will need to go to Naviga. I can't get test ads to flow. | |||||||||||||||
| 760 | 01/11/23 | Mikayala Delson | Leadworks | Big-D Construction | 9590 | 60836 | Leadworks Issue | I'm trying to find this LW campaign in the PAN Master Campaign dash and it has not been automatically created. When I tried to manually create the campaign, there are two LW advertisers for Big-D. Which one do I create a campaign in? Or are you able to see why the PAN campaign did not auto pull through? Thanks! | | | JENNIFER BRINK | Resolved | System Bug | There is a ticket open to see if this is on PMG's side. If not I will need to go to Naviga. I can't get test ads to flow. | |||||||||||||
| 761 | 12/22/22 | LEO GUENTHER | Leadworks | Home Page | No Campaign | Home Page | Leadworks Issue | just logged in | | | JENNIFER BRINK | Resolved | System Bug | ||||||||||||||
| 762 | 03/21/22 | Mikayala Delson | Leadworks | Pattyn North America, Inc. | Template Issue | I'd like to change this username to KLofy instead of KSnyder. Her last name got changed to Lofy which is updated in LW although I am not authorized to change the username. | | | JENNIFER BRINK | Resolved | Not an error | https://pmmimediagroup.atlassian.net/browse/LW-870 | |||||||||||||||
| 763 | 07/11/22 | Bea Greany | Leadworks | multiple | multiple | Leadworks Issue | checked recent webinar eblasts (standard HTML) and found 3 eBuilder examples where the hero image is too tall | | | Zanzy Begoun | Resolved | UI Clarity | webinar eblast hero image is too tall. Max height is 450 pixels, max width is 600 pixels but the HTML coming out of eBuilder does not contain a max height element. The HTML displays: height: auto; border: none; width: 100%; max-width: 600px; | created a ticket for yevgeny | https://pmmimediagroup.atlassian.net/browse/LW-927 | ||||||||||||
| 764 | 12/03/22 | WENDY SAWTELL | MDT (WENDY USE ONLY) | Eastey | Other | In MDT, Second Look shows price of $3,639, but in Naviga it is correct and priced $3,780. Maybe has something to do with our discounts we used to provide in the past if a company bought Showcase, GP and SL? | | | JENNIFER BRINK | Resolved | System Configuration Error | ||||||||||||||||
| 765 | 12/20/22 | David Newcorn | Naviga | Not applicable | Feature Request | Not applicable | | | JENNIFER BRINK | Resolved | Feature Request | Can you create an "alias" for all product groups EXCEPT aw? Kind of like you did with emerging brands? It would be enormously helpful. Call it "PMG minus AW" if possible. Thanks. | |||||||||||||||
| 766 | 09/06/22 | Roxsy Mangiante | Naviga | Cablevey Conveyors | 9517 | Product Issue | In Lideres 2023 EXPO PACK package is missing Destacado newsletter, and the full page for profile (there is only one for the Ad). Also it is not allowing me to add a webinar for the date shown on August 2023. | | | Zanzy Begoun | Resolved | Product Update/Close Date Change | Please, update the date for Lideres with August 2023 how we ran this year instead April. | Package has been updated. What webinar are you referring to? There is no webinar in the EXPO PACK leaders package? Waiting on date confirmation Looks like plan was cancelled. | |||||||||||||
| 767 | 02/27/23 | Christine Smallwood | Leadworks | Kliklok - SYNTEGON | Leadworks | https://cloud.pmmimediagroup.com/advertiser/view/id/318 | Leadworks Issue | click on Audience Network tab and get an error | | | JENNIFER BRINK | Resolved | System Bug | Doug fixed the error. | https://pmmimediagroup.atlassian.net/browse/LW-1047 | ||||||||||||
| 768 | 03/06/23 | Bea Greany | Other | All | This is Mariia Druziuk | Template Issue | EoA tests. This problem has been over a week now. I checked the EoA test earlier by reloading it 5 times, but it no longer works. Some tests aren't even visible to me now. | | | Bea Greany | Resolved | Question | This is Mariia Druziuk. I used Bea’s name because I couldn’t find mine. | ||||||||||||||
| 769 | 03/17/23 | Mikayala Delson | Naviga | PMMI / PMG | 10587 and 10598 | N/A | Rate Line Addition/Adjustment | I'd like these house orders zeroed out, thanks! | | | JENNIFER BRINK | Resolved | Billing | Done. | |||||||||||||
| 770 | 03/08/23 | WENDY SAWTELL | Naviga | NA | Other | This time of year we start working with different fiscal years that will bleed into the following calendar year. Because of this, I'd like the Leaders issues added for all brands (probably safe to add 3% for now). We'll have to manually adjust these programs when we figure out the pieces, etc., but need to be able to book stuff. We can have a conversation if needed. | | | Emma Satchell | Resolved | Product Update/Close Date Change | I've brought this question to the attention of Jen Krepelka and Elizabeth Kachoris, with plans of having an answer to you next week. | |||||||||||||||
| 771 | 03/16/23 | Mikayala Delson | Naviga | PMMI Media Group | 10580 and 10579 | Rate Line Addition/Adjustment | I'd like to zero out these house orders. thanks! | | | JENNIFER BRINK | Resolved | Billing | Done. | ||||||||||||||
| 772 | 03/16/23 | Brian Gronowski | Naviga | Hixson | Not allowing me to get to this stage | SalesForce/Naviga sync | Reached out to Jenn | | | JENNIFER BRINK | Resolved | System Configuration Error | Not sure what is happening but will not let me save naviga plan and is not pre populating campaign name | This has been fixed. The SF password the API integration used was expired. We updated it and everything is working now. | |||||||||||||
| 773 | 03/14/23 | AMBER MILLER | Naviga | N/A | N/A | Reporting Issue | Please pull a report that shows all advertisers with an ad in PW July and August AND an ad in Showcase. | | | JENNIFER BRINK | Resolved | Question | Sent attached spreadsheet to Amber | ||||||||||||||
| 774 | 03/13/23 | Mikayala Delson | Leadworks | Haskell | Scout | Leadworks Issue | Hi Emma, I believe you looked into my previous ticket on Friday regarding Haskell's Scout data not populating in Leadworks. I checked this morning and noticed there is still no data populating in Leadworks. Are you able to look into this again? Thanks! | | | JENNIFER BRINK | Resolved | Not an error | Haskell website: https://stories.haskell.com/2021-rebound-campaign/p/1 LW: https://converge.cloud.pmmimediagroup.com/advertiser/2032 | The beacon is live on the site and firing. The site may not be a heavy traffic site. This is on a playbook asset not on their main site. For more activity, they should add the beacon to their home page. | |||||||||||||
| 775 | 03/14/23 | Mikayala Delson | Naviga | Regal Rexnord | 10018 | N/A | Billing Issues | I'm trying to switch the agency to this order to O'Keeffe Agency. I am not seeing it as an option in Naviga. It is in Salesforce and I tried to do a force sync but is still not showing up in Naviga. | | | JENNIFER BRINK | Resolved | Billing | ||||||||||||||
| 776 | 03/13/23 | MaryAnn Coyle | Naviga | Thermo Fisher Scientific | 10204 | Other | Is it possible to move a Naviga order from one company to another? For billing purposes only, Thermo Fisher needed me to create a parent company in SF but still retain their membership.exhibitor info under the child. Can I get the existing Naviga proposal moved to this company: https://pmmidotorg.lightning.force.com/lightning/r/Account/001EX000003rhmqYAA/view | | | JENNIFER BRINK | Resolved | Question | MaryAnn will set the billing company as an agency in Salesforce. | ||||||||||||||
| 777 | 03/10/23 | Mikayala Delson | Leadworks | Haskell | SCOUT | N/A | Leadworks Issue | Haskell has the Scout beacon running on their website but when I look into their LW Scout campaign, there is no leads/data population. | | | Emma Satchell | Resolved | System Configuration Error | Haskell website: https://stories.haskell.com/2021-rebound-campaign/p/1 LW: https://converge.cloud.pmmimediagroup.com/advertiser/2032 | Hi Mikayla, this issue should now be fixed. However, please take a look after a few days to see if you see any leads start coming in again. If not, please reach out so we can double-check everything. | ||||||||||||
| 778 | 03/31/23 | ELIZABETH TIERNEY | Naviga | packworld usa | 10561 | Missing a date/Need a date | trying to add a full page premier suppliers ad and free company profile in the spring issue but need help because deadline is passed. George and Jonathan OK'd | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Done | ||||||||||||||
| 779 | 03/09/23 | PATRICK YOUNG | Naviga | Fristam Pumps | 9871 | 63816; 63814 | Billing Issues | Please invoice in full starting in March for the balance of the two campaigns | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Please invoice in full starting in March for the balance of the two campaigns. | Fixed. These should be setup as flexible. | ||||||||||||
| 780 | 03/08/23 | Bea Greany | Leadworks | 110698 Manna Foods, LLC | Naviga ID 10513 | 70278 | Leadworks Issue | https://cloud.pmmimediagroup.com/advertiser/view/id/5761 March 20 CM+P Services Focus is not showing in LeadWorks advertiser or in Upcoming Issues dashboard | | | JENNIFER BRINK | Resolved | System Bug | Looking for the 3/20 CM+P Focus - Services NL in LeadWorks. Line item appears in Naviga production with a confirmed date of 3/2/2023. Today I changed Naviga campaign statuses for 3 other advertisers in the same NL to R3 and those campaigns now show up in LeadWorks. | I deleted and re-added the line item. It looks like this was created successfully. I think this is part of the same issue we had with PFW Focus. This one just flat out didn't create. | ||||||||||||
| 781 | 03/08/23 | ELIZABETH TIERNEY | Naviga | weiler engineering | 10550 | Need to move the date | I can't add the Spring issue of HCP to the plan. I need premier suppliers + a full page ad + the free profile added. | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | |||||||||||||||
| 782 | 03/07/23 | LEO GUENTHER | Naviga | Eagle Prod Inspection | 10259 | Missing a date/Need a date | tried to add plan and error popped up | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | wants two 1/2 horizontals. In May and August | Moved the PFW eblast date that was sold out and was able to add the print ads. | |||||||||||||
| 783 | 03/07/23 | Mikayala Delson | Naviga | PMMI Media Group | 10544 | Rate Line Addition/Adjustment | I'd like to zero out this house order. thanks! | | | Emma Satchell | Resolved | Billing | This house ad has been zeroed out. Thanks! - ES | ||||||||||||||
| 784 | 03/02/23 | FLAVEL SHURTLEFF | Send My Ad | ChemBlend of America LLC | 10492 | 70152.1 | SalesForce/Naviga sync | I was checking CM+P April ads in SMA vs. NAVIGA today and ChemBlend of America LLC is in NAVIGA, but not in SMA. All other ads are accounted for. | | | JENNIFER BRINK | Resolved | User Error - CST | This was sitting in r1 status. When a client approves the campaign via the link provided, the system won't send it to SMA until it hits R2 or later. I manually pushed this one over for you. It should have been qc'd by 3/1, so I am marking it as an error. | Hi Jenn, I'm a total newbie to SMA. Any tips on where to begin? Will check in with you about this first thing Friday morning. | ||||||||||||
| 785 | 01/03/22 | ELIZABETH TIERNEY | Naviga | herma | Need to move the date | tried to add a newsletter | | | Zanzy Begoun | Resolved | Moving Date | ||||||||||||||||
| 786 | 01/03/22 | Madysen Fast | Leadworks | Martin Automatic | 36455 | 45734.1 | Template Issue | The tracking URL for Ad 1 is not working, even though it works when pasted into a seperate tab. I have tried using a different link but the same error message pops up. | | | Zanzy Begoun | Resolved | System Bug | Asked Madysen for more info | Created a ticket LW-787 | ||||||||||||
| 787 | 01/03/22 | MaryAnn Coyle | Naviga | Copa-Data USA | 6623 | SalesForce/Naviga sync | Naviga not pulling in the leading zero in their zip code and Janet cannot process credit card because zips don't match. Zip code is 08550 (correct in Salesforce) but in Naviga, it pulls through as 8550. | | | Zanzy Begoun | Resolved | Not an error | I know Jenn has mentioned something about this in the past but I emailed Simone to see if she can help | Jenn fixed it. For future reference, the solution is just to reenter the address in SF and save | |||||||||||||
| 788 | 01/03/22 | PATRICK YOUNG | Naviga | mk North America | Opp# 8264 | Need to move the date | I need to add AW January Leaders in Automation to the media plan | | | Zanzy Begoun | Resolved | Moving Date | Please open up the close date for the AW January Leaders so I can add the issue to their media plan. | I had to create a new 1/5 publish date. Last week, I extended the CLOSE to 1/5 but the PUBLISH stayed at 1/1 and now I can't do anything since it's passed 1/1. | |||||||||||||
| 789 | 01/03/22 | Reed Simonsis | Naviga | HighByte | 8140 | 51008 | Need to move the date | Tried to move date and was unable do to pricing | | | Zanzy Begoun | Resolved | Moving Date | Need this item moved from 1/4 to 1/6 | |||||||||||||
| 790 | 01/04/23 | Reed Simonsis | Naviga | all | Other | N/A | | | Emma Satchell | Resolved | Product Update/Close Date Change | Please fix the LIA error so we can enter orders - see screen shot thanks | Hello, thank you for your request! This has been completed. Please let me know if you have any questions. | ||||||||||||||
| 791 | 01/04/22 | Brian Gronowski | Naviga | Eriez | Billing Contact not pulling through | Note to Zanzy | | | JENNIFER BRINK | Resolved | Not an error | Agency issue - waiting for Jenn to get back | I see agency and billing contact. | ||||||||||||||
| 792 | 01/04/22 | Mikayala Delson | BASE/Websites | SMC Corporation of America, METTER TOLEDO, Multi-Conveyor | Base/Website Issue | In Base under Pending (https://companyupdate.pmmimediagroup.com/list), when I tried to click on the companies pages listed and publish it, I received this error: Error: invalid json response body at https://manage.pmmimediagroup.com/api/2.0rcpi/persistence/platform/content/company/13320823 reason: Unexpected token < in JSON at position 0 | | | JENNIFER BRINK | Resolved | System Bug | Looks like Jenn already has a Trello ticket in for this issue. I've attached some more examples to the ticket and asked for an update. | |||||||||||||||
| 793 | 01/04/22 | Mikayala Delson | BASE/Websites | King Plastic Corporation | BASE ID 13368381 | Base/Website Issue | When I try to enter in the Leaders categories into Base, I receive this error: GraphQL error: invalid json response body at https://manage.pmmimediagroup.com/api/2.0rcpi/persistence/website/schedule reason: Unexpected token < in JSON at position 0 | | | Zanzy Begoun | Resolved | System Bug | Made a trello ticket | ||||||||||||||
| 794 | 01/04/22 | Riley Phoenix | Leadworks | Leadworks Issue | Clients unable to reset and log into their LWs accounts. Zanzy put in a ticket LW-789 | | | Zanzy Begoun | Resolved | User Error - Client | no resolution. Riley wasn't able to get clear steps from the client so Doug is unable to troubleshoot any further. We are closing out the ticket for now | ||||||||||||||||
| 795 | 01/05/22 | ELIZABETH TIERNEY | Naviga | pregis | Product Issue | tried to add additional LIP categories to an order and am getting an error as illustrated in the screenshot attached. | | | Zanzy Begoun | Resolved | Product Update/Close Date Change | LIP is closed so nothing new can be added to print, but we might be able to get them into digital. Waiting on Liz to confirm if that's what she wants. | added the categories for digital | ||||||||||||||
| 796 | 01/05/22 | Reed Simonsis | Naviga | husky | 6151 | 50483 | Missing a date/Need a date | Need to move date from 1/10 to 1/12 for now.. may have to move again to 1/14. Not able to move | | | Zanzy Begoun | Resolved | Moving Date | Need to move date to 1/12 for now.. may have to move again to 1/14 | 1/12 was taken. moved to 1/14 | ||||||||||||
| 797 | 01/05/22 | Roxsy Mangiante | Naviga | Cablevey Conveyors | 7795 | 52155 | Custom Product Request | Please to add the production cost of $350 | | | ALICIA PETTIGREW | Zanzy Begoun | Resolved | Won't Do | false alarm. nothing to do here | ||||||||||||
| 798 | 01/05/22 | Roxsy Mangiante | Naviga | Cablevey Conveyors | 7795 | 52164 | Custom Product Request | Please to add the production cost of $600 | | | ALICIA PETTIGREW | Zanzy Begoun | Resolved | User Error - Sales Rep | This is for video editing | This is already a product. I showed Roxsy where to find it | |||||||||||
| 799 | 01/05/22 | Stephanie Haag | SalesForce | Alithya - Fullscope is now part of Alithya | SalesForce/Naviga sync | This client account doesn't seem to be syncing in salesforce to naviga even after force sync is clicked. also it looks like there is a duplication | | | JENNIFER BRINK | Resolved | System Bug | https://pmmidotorg.lightning.force.com/lightning/r/Account/0011I00000aPf4qQAC/view | Stephanie said the correct info did sync overnight but I am still seeing 5 records in Naviga (pic attached) | ||||||||||||||
| 800 | 01/06/22 | Courtney Nichols | Naviga | Central States | 6667 | 43027 | Need to move the date | Please help asap - This is an older order, I am not able to change the 1/18 eblast date to 2/23 asap so we don't lose it. Thank you! | | | Zanzy Begoun | Resolved | Moving Date | date updated | |||||||||||||
| 801 | 01/06/22 | PATRICK YOUNG | Naviga | Goodway Technologies | Opp #8208 | Adding an Agency | I followed all the correct steps in SF yet the agency is not appearing in the Bill-to locations | | | JENNIFER BRINK | Resolved | System Bug | Please make Strategic America the billing location for this order. They are entered in SF as the ad agency, I have the correct person entered as the billing contact. | Strategic is now the Agency. The Agency is set up correctly in SF, but didn't connect in Naviga. | |||||||||||||
| 802 | 01/06/22 | Zanzy Begoun | Naviga | Just keeping track of product changes made. I've deactivated the pre-roll video editing product and added a rate line to each brand's content creation product instead. | | | Resolved | Not an error | |||||||||||||||||||
| 803 | 01/06/22 | Bea Greany | Leadworks | Enercon Industries | LeadWorks #35010; Naviga #7498 | 43926 | Need to move the date | I need to combine the Jan 13 & Jan 20 Packaging Focus newsletters and send only one Packaging Focus on Jan 13 (Jan 20 is overbooked for PW). I asked CSM Mikayla Delson to change the Packaging Focus NL date in the client's Naviga campaign from Jan 20 to Jan 13. Mikayla changed the date as requested. Enercon materials were approved in eBuilder for their Jan 20 NL date. Naviga production is updated but LeadWorks is not updated. Upcoming Issues dashboard and Enercon's individual campaign continue to hold the Jan 20 date (did not update to Jan 13). | | | JENNIFER BRINK | Resolved | System Configuration Error | manually handled | created ticket - https://pmmimediagroup.atlassian.net/browse/LW-791 | ||||||||||||
| 804 | 01/07/22 | MaryAnn Coyle | Naviga | Softing | 8307 | 52403 | Need to move the date | George allowed Softing to get into January AW Print and January LIA but product is no longer available. Can you adjust the closing date for a moment so we can adjust the order? | | | Zanzy Begoun | Resolved | Moving Date | Added LIA to plan | |||||||||||||
| 805 | 01/07/22 | WENDY SAWTELL | Naviga | Aerzen | 8302 | Reporting Issue | I added four 1/2 page ads for Patrick and it gives them the 3x discount. It should be $3,415 but the ads came out to $3,400. I manually updated them, but thought I would mention in case something needs to be adjusted | | | JENNIFER BRINK | Resolved | Not an error | $3400 is 5% of the rate card, so system was calculating correctly. | ||||||||||||||
| 806 |
| 01/10/22 | Madysen Fast | Leadworks | Delkor | Leadworks Issue | While trying to add metrics/data to a leadworks Facebook post campaign, I was unable to click the date completed or click that there were leads. There was not an option to state if there were leads for the campaign either. | | | JENNIFER BRINK | Resolved | System Configuration Error | Adjusted Madysen's role and she is able to see what she needs. | ||||||||||||||
| 807 | 01/10/22 | MaryAnn Coyle | Naviga | Econocorp | 8020 | 49782 | Need to move the date | Discount exceeds my allowance--please move date from 1/12 to 1/26 | | | JENNIFER BRINK | Resolved | Moving Date | moved! please check LW to make sure the change is reflected there. | |||||||||||||
| 808 | 01/10/22 | MaryAnn Coyle | Naviga | QAD Inc | 8321 | 52476 | Missing a date/Need a date | Could you add 7/26 for a Mundo Webinar Date? | | | Zanzy Begoun | Resolved | Product Update/Close Date Change | ||||||||||||||
| 809 | 01/10/22 | Reed Simonsis | Naviga | PI North America | 8196 | 51594 | Need to move the date | Overbooking for this eblast date | | | Zanzy Begoun | Resolved | Moving Date | Need the 10/11 eblast moved to 10/18 if still available by time of date change. | |||||||||||||
| 810 | 01/10/22 | Zanzy Begoun | Naviga | Documenting a price change. Alicia/Wendy requested to have all banner ads (on our site) updated to make more sense. Some brands had leaderboards as their most expensive product, some had sky, etc. I made it more consistent while still taking into account impressions available per site. Keeping this line item open until I get the official approval from Wendy and Alicia that my prices are fine. | | | Zanzy Begoun | Resolved | Not an error | ||||||||||||||||||
| 811 | 01/11/22 | Courtney Nichols | Naviga | MHI | 8269 | 52140 | Leadworks Issue | Naviga is not pushing the Quick Hits campaign to Leadworks - it is a 1/14 date and we are running out of time. | | | JENNIFER BRINK | Resolved | Not an error | Can you push this to Leadwoks?? https://pmg.navigahub.com/EW/PMG/ad/pw/edit_campaign_line?ID=100393&l=52140.1&c=8269 | |||||||||||||
| 812 | 01/11/22 | Courtney Nichols | Leadworks | MHI | 7917 | Missing a date/Need a date | Other | | | JENNIFER BRINK | Resolved | System Bug | The Quick Hits I submitted earlier is now there, but the other newsletters from 7917 are not in leadworks. | Added this to Jira ticket LW-795 | |||||||||||||
| 813 | 01/11/22 | ELIZABETH TIERNEY | Naviga | nvenia | 7569 | Rate Line Addition/Adjustment | tried to delete print items from proposal. won't let me delete because close date has passed. | | | JENNIFER BRINK | Resolved | Not an error | Reps can't adjust old dates, not an error. | ||||||||||||||
| 814 | 01/11/22 | Mikayala Delson | Leadworks | Honeywell Intelligrated | 8299 | 52348 | Leadworks Issue | Honeywell's PW 3rd Party campaign is not showing up in Leadworks PAN Master Campaign dashboard. | | | JENNIFER BRINK | Resolved | Not an error | The campaign won't show up until it is moved to R3, right now it is sitting in R2. | |||||||||||||
| 815 | 01/11/22 | Mikayala Delson | Leadworks | Heat and Control | 7787 | 49595 | Leadworks Issue | Heat and Control's 1/3/2022 PW 3rd Party Banner ad is not pushing to Leadworks | | | JENNIFER BRINK | Resolved | System Bug | This is fixed... Line was moved to a Mundo and API connection pushed the new campaign over. | Ticket created: https://pmmimediagroup.atlassian.net/browse/LW-795 | Issue is on the Naviga side | |||||||||||
| 816 | 01/11/22 | Roxsy Mangiante | Naviga | QAD | 8321 | 52476 | Missing a date/Need a date | I need the webinar for 07/26/22 | | | Zanzy Begoun | Resolved | Product Update/Close Date Change | Update the date. | MAC already submitted a request and I've taken care of ir | ||||||||||||
| 817 | 01/11/22 | senochs@automationworld.com | Naviga | Various | Product Issue | Added the Leaders in Automation Profile (digital only) product to various orders and get the below error | | | Zanzy Begoun | Resolved | Product Update/Close Date Change | Digital LIA profile product cannot be added to an order see attachment for error | Product didn't have 2022 dates yet, so I added them. | ||||||||||||||
| 818 | 01/11/22 | ELIZABETH TIERNEY | Naviga | nvenia | 7569 | Rate Line Addition/Adjustment | tried to delete all PAN items on the proposal at client's request. getting same "past the close date" error message | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Removed lines as requested. | ||||||||||||||
| 819 | 01/12/22 | MaryAnn Coyle | Naviga | High Tek | 8347 | Custom Product Request | Please add 2 PW Content Creation: Print Ad for $500 for March | | | Zanzy Begoun | Resolved | Custom Product | Create rate line and added to Daniel's plan. Both Alicia and Bacho have approved | ||||||||||||||
| 820 | 01/12/22 | Zanzy Begoun | Naviga | | | Zanzy Begoun | Resolved | Product Update/Close Date Change | Adding 5 new products to Naviga and documenting here. These are for PAN for EXPO PACK, so there will be 3 Facebooks and 2 LinkedIns. I'll close this line item out once I'm finished. | Done. 5 new products added. Jenn/I made the decision to change FB positions from 5 per week to 4 per week like LinkedIn. Wait on marketing to finish the hub pages but Naviga is ready. | |||||||||||||||||
| 821 | 01/13/22 | Sharon Enochs | Naviga | Various | Rate Line Addition/Adjustment | N/A | | | Zanzy Begoun | Resolved | Not an error | Can you put the correct rate in Naviga for Show Daily island. See email from Mary Thorne attached . Thank you | Confirm with Alicia and Joe. Joe said Naviga prices are correct and will communicate that to Mary. No change needed. | ||||||||||||||
| 822 | 01/14/22 | Brian Gronowski | Naviga | Verder | Need to move the date | We need Feb PFW close date extended to 1/21 | | | JENNIFER BRINK | Resolved | Moving Date | Can you please extend the close date of February PFW to January 21? We have some last minute ads coming in and we want to avoid asking you to extend for each advertiser. | Approved by George. Done. | ||||||||||||||
| 823 | 01/14/22 | Eric Ashbrook | Naviga | Printpack | ?? | Billing Issues | HI Jenn, Christine sent me a report I had pulled showing some CP accounts. One of the accounts, Printpack, shows over $250k in 'Media Spend Current' and Christine asked if I could look into this. I'm wondering if something maybe got duplicated in Naviga? I don't have a specific order number, but she thinks their Media Spend Current is oddly high and asked me to investigate. I'll drop the report below. Let me know if you find anything that looks off! Thanks, Eric. | | | JENNIFER BRINK | Resolved | System Configuration Error | https://pmmidotorg.lightning.force.com/lightning/r/Report/00O8W0000075KI6UAM/view?queryScope=userFolders, https://pmmidotorg.lightning.force.com/lightning/r/Account/0011I00000aPiPDQA0/view | The spend seems right now. | This is related to the Naviga Media spend issue Wendy discovered last week: What is happening is the system is pulling the Banner ad line items (or any CPM product really) per month (so jan – dec as individual line items), but instead of pulling the revenue by month for each line… it is pulling the entire year’s amount to each line. So 11,844.00 x 12 instead of $987 x 12. | ||||||||||||
| 824 | 01/14/22 | MaryAnn Coyle | BASE/Websites | general | Base/Website Issue | When a client submits changes/edits through Company Update Link, the messaging is spelled incorrectly. The word received is wrong. Subject Line: Your requested updates have been recieved | | | JENNIFER BRINK | Resolved | System Configuration Error | Adding to Trello | |||||||||||||||
| 825 | 01/14/22 | Mikayala Delson | Naviga | Mold-Rite Plastics | 7373 | 7373 | Billing Issues | Hi Jenn, could you zero out the price for this supplement ad? | | | JENNIFER BRINK | Resolved | Billing | Zeroed out free ad per hub | |||||||||||||
| 826 | 01/14/22 | Reed Simonsis | Naviga | Mitsubishi | 8136 | 51110 | Need to move the date | Price change preventing move. | | | JENNIFER BRINK | Resolved | Moving Date | Need date moved to 2/4 AF slot. | Moved... LW didn't adjust we will need to move it. | ||||||||||||
| 827 | 01/14/22 | Reed Simonsis | Naviga | Murrelektronik, Inc., Temposonics, Laird Connectivity, Pilz Automation Safety LP | 8,300,832,783,208,266 | Leadership in Automation - Digital Only | Billing Issues | Per conversation in office hours. | | | WENDY SAWTELL | JENNIFER BRINK | Resolved | Billing | Need these 4 leadership Items price adjust to match value added amounts of 0.00. This only if approved per conversations with Jenn. | Done | |||||||||||
| 828 | 01/14/22 | Kelly Greeby | Naviga | | | Zanzy Begoun | Resolved | Product Update/Close Date Change | deactivate the additional 250 names for purchase on targeted covers because paper is too expensive | ||||||||||||||||||
| 829 | 01/17/22 | Brian Gronowski | Naviga | N/A | Product Issue | Went to add a Craft Brew Supplement Cover ad to a plan and i don't see the covers | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Joe approved the price of $2655 - Lara was involved in the discussion. | |||||||||||||||
| 830 | 01/17/22 | Kurt Belisle | Naviga | 101677 | 8386 | Pack Expo East showcase | Custom Product Request | Lara Kriegerr approved an inside back cover ad placement for the PEE Showcase. Wendy approved a price increase of $2,556 for the ad. This includes a 10% premium for the placement and a 10% discount for their membership. | | | WENDY SAWTELL | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Please add this line to the above listed campaign so I can get it approved by the client today. | line added | |||||||||||
| 831 | 01/17/22 | Naviga | | | Zanzy Begoun | Resolved | Product Update/Close Date Change | Alicia requested to remove the smaller leads package for PW and PFW playbooks. I've deactivated those ratecard lines | |||||||||||||||||||
| 832 | 01/17/22 | Stephanie Haag | Leadworks | Systech - Dover Europe SARL | Leadworks Campaign : 36662 | n/a | Notification Issue | I received a zero leads email from LW for a campaign that launches at 1:00pm today. This shouldn't go out until 2:40 if there are still 0 leases | | | JENNIFER BRINK | Resolved | System Bug | Here is the text of the email: This is a note to indicate the following campaign has not been sent as of 2:40 p.m. Central: Advertiser: Systech - Dover Europe SARL Campaign: HCP Case Study eblast How Boehringer Ingelheim deployed Send date: 2022-01-17 Sales rep(s): Christine Smallwood https://cloud.pmmimediagroup.com/campaign/view?id=36662 | This was the result of a blip when they were working on the site. | Jira ticket:https://pmmimediagroup.atlassian.net/browse/LW-801 | |||||||||||
| 833 | 01/19/22 | Bea Greany | Naviga | Matthews Marking | Product Issue | PW eblasts are overbooked on Feb 10 (refer to attached screenshot | | | JENNIFER BRINK | Resolved | Moving Date | Reed needs to move Matthews. | Moved the date to 2/9. Let me know if that doesn't work. | ||||||||||||||
| 834 | 01/19/22 | Kurt Belisle | Leadworks | DELMIA WORKS | Leadworks Issue | Can you add their engagement report? | | | JENNIFER BRINK | Resolved | User Error - CST | added ids to activate the engagement reports. | https://pmmimediagroup.atlassian.net/browse/LW-802 | Codes for this client are used by another advertiser. Yevgeny will find out who is using them for me. | |||||||||||||
| 835 | 01/19/22 | MaryAnn Coyle | BASE/Websites | CC-Link | Base/Website Issue | Unable to approve company updates: https://companyupdate.pmmimediagroup.com/review/618975b308f48353eb2a19b1/company. Attached error appears. | | | Zanzy Begoun | Resolved | System Bug | Created a Trello ticket | This should be resloved. The trello ticket is still open until base can find a way of blocking this from happening again. | ||||||||||||||
| 836 | 01/19/22 | Reed Simonsis | Leadworks | Carlo Gavazzi | 8240 | 51940 | Leadworks Issue | The client tried to ad a PDF to Ad 4. He made a mistake by adding a JPG image where the PDF should be. When he tried to fix it, it would not allow him to remove the image. | | | JENNIFER BRINK | Resolved | User Error - Client | I went ahead and tried to make the change myself but I recieved the same error. Please see screenshots and PDF that needs to be added as well. Thanks | Fixed! | ||||||||||||
| 837 | 01/19/22 | Zanzy Begoun | Naviga | | | Zanzy Begoun | Resolved | Product Update/Close Date Change | Created new 2022 form for GP & SL categories | ||||||||||||||||||
| 838 | 01/19/22 | Zanzy Begoun | Naviga | Rate Line Addition/Adjustment | | | ALICIA PETTIGREW | Zanzy Begoun | Resolved | Product Update/Close Date Change | CP Print prices updated. See screenshot for new prices and approval | ||||||||||||||||
| 839 | 01/19/22 | MaryAnn Coyle | BASE/Websites | Mundos | Base/Website Issue | The company update listing area doesn't seem to be working for Mundo Pmmi: https://companyupdate.mundopmmi.com/list | | | JENNIFER BRINK | Resolved | User Error - Client | this issue is because the the client (somehow) managed to directly include a large image within the body copy, which caused some errors when saving to Base. I've manually changed the image out for an actual embedded image and saving (in Base) works as expected. | https://trello.com/c/2ULK6J0r/171-error-message-when-logging-in-here-https-companyupdatemundopmmicom-login | ||||||||||||||
| 840 | 01/20/22 | Mikayala Delson | BASE/Websites | Aerotech | 8004 | 49618.1 | Base/Website Issue | Hey Jenn, I build this reg page and filled out the form but I am not receiving it in my email. Also Automate has two Wufoo forms with the same title so can you check if I am using the correct one? https://pmmimediagroup.wufoo.com/build/engineering-maximum-performance-a-machine-buildin-q1er4qr7152z5fb | | | JENNIFER BRINK | Resolved | User Error - CST | Reg page: https://www.automationworld.com/home/webinar/22005956/engineering-maximum-performance-a-machine-building-case-study Automate: https://automate.io/app/bots/done/61e9c5cbdd607a5d7121fe7e | Hi Mikayla, I have the right form and automate tied together... just waiting for the lead to show in LW. | ||||||||||||
| 841 | 01/20/22 | Reed Simonsis | Naviga | Pilz Automation Safety LP | 8266 | 5,268,552,702.00 | Rate Line Addition/Adjustment | Leadership in automation digital only was supposed to be added and rate changed to 0 for added item. Instead 2 digital only items were added and neither are 0'd out | | | WENDY SAWTELL | Zanzy Begoun | Resolved | Billing | I have deleted one of these line item. The remaining needs to be price adjusted to 0 per conversations last week with jenn. item (52702) | Jenn said this was approved by Wendy so I zeroed it out - ZB | |||||||||||
| 842 | 01/20/22 | Reed Simonsis | Naviga | Rockwell Automation | 8355 | 52621 | Need to move the date | Restricted due to pricing | | | Zanzy Begoun | Resolved | Moving Date | Need 4/29 moved to May 2nd due to overbooking issue. | |||||||||||||
| 843 | 01/20/22 | Reed Simonsis | Naviga | Xometry Inc | 8258 | 52024 | Need to move the date | Cannot change date due to pricing | | | Zanzy Begoun | Resolved | Moving Date | Need 1/29 eblast moved to 2/7 | |||||||||||||
| 844 | 01/20/22 | Stephanie Haag | BASE/Websites | Printpack | Base/Website Issue | The client is frustrated with not knowing specs and the images coming out blurry and having to play around with this to get it to look correct. | | | JENNIFER BRINK | Resolved | UI Clarity | Jenn, I'll let you handle this one but just FYI, I've asked in the past and they say they have no specs | Spec were provided | ||||||||||||||
| 845 | 01/20/22 | Zanzy Begoun | Naviga | | | ALICIA PETTIGREW | Zanzy Begoun | Resolved | Product Update/Close Date Change | Updated Print prices. Covers must be 10% increase from Full Page ads. Remove any belly band, insert, or gatefold. I exported the changes from Naviga (attached) and gave to Amber to update the hub. | |||||||||||||||||
| 846 | 01/20/22 | Bea Greany | Leadworks | AVEVA | 35360 | Leadworks Issue | tried to manually add sales rep, Kurt Belisle, after he was added at the advertiser level. https://share.getcloudapp.com/xQuzb86y | | | JENNIFER BRINK | Resolved | System Bug | LeadWorks campaign #35360 Sales Rep field = unknown | https://pmmimediagroup.atlassian.net/browse/LW-810 | |||||||||||||
| 847 | 01/21/22 | ELIZABETH TIERNEY | Naviga | IMA S.p.A. | 8234 | Rate Line Addition/Adjustment | I'm trying to delete all the items in this plan to start from scratch and it won't let me | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Deleted items for Liz | ||||||||||||||
| 848 | 01/21/22 | Kim Overstreet | BASE/Websites | HCP | Base/Website Issue | HCP “Sustainability” index page stopped updating in June: https://www.healthcarepackaging.com/issues/sustainability, but there are quite a few newer items with that taxonomy. Here is one example, but you can do a search in Base for a full list: https://www.healthcarepackaging.com/issues/sustainability/news/21940609/printcyc-provides-input-for-design-for-recycling-guidelines Keren pointed out that there are two Sustainability checkboxes in the HCP taxonomy, so we suspect this is where the problem lies. Can you please have these two consolidated and populated to the one index page that is currently on the site? Thanks! | | | Zanzy Begoun | Resolved | System Configuration Error | Created Trello ticket | |||||||||||||||
| 849 | 01/21/22 | Lara Krieger | Naviga | Spee-Dee Packaging Machinery | 52814.1 | 7972 | Need to move the date | Resource Guides for Contract Pkg only run in the Dec issue and this is in April | | | JENNIFER BRINK | Resolved | System Configuration Error | The guide is a rateline under the magazine, so we can't limit it to just the Dec date. I manually moved it but how should we account for this in the future, Jenn? | They should only be able to select December with that rate line moving forward. | ||||||||||||
| 850 | 01/21/22 | Mikayala Delson | Naviga | Rexnord | 7474 | 50144 | Billing Issues | Hello, can you please zero out this January date and move them to February 14th? They already paid in December. thanks! | | | Zanzy Begoun | Resolved | Billing | ||||||||||||||
| 851 | 01/21/22 | Stephanie Haag | Naviga | Veritiv | Product Issue | There is no Medical Device Packaging Category for HCP leaders in Naviga. Can we please have it added. | | | Zanzy Begoun | Resolved | Product Update/Close Date Change | confirming with Claudia because I don't see it on the 2021 list either | |||||||||||||||
| 852 | 01/24/22 | Bea Greany | Naviga | Bedrock Automation, ServiceNow, PI North America | 8404, 7087, 8237, 8181, 8196 | refer to attached screenshot | Product Issue | Automation Focus NL + AW provisional eblast slot reserved by Test Co-PMG + AW Standard eblast slot reserved by Test Co-PMG + 2 AW Standard eblsats slots sold to advertisers ServiceNow and PI North America | | | JENNIFER BRINK | Resolved | User Error - General | cancelled 8404... it was for testing iventory | |||||||||||||
| 853 | 01/24/22 | Mikayala Delson | Naviga | Heat and Control | 7787 | 7787 | Rate Line Addition/Adjustment | Hello, I am trying to switch this PW 3rd party banner ad to a Mundo 3rd party. When I try to create the Mundo, there is not rateline. Also, Heat and Control is asking to be billed for January in full for all of their banner ad products. How should I go about this? | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Mundo rateline added to 3rd party banner ad product | fixed :) I created a new line because you can't switch brands for PAN products. | The 3rd party banner ads need a rate line if we offer them. I see native ads on the hub, but not banner ads. | |||||||||||
| 854 | 01/24/22 | Reed Simonsis | Naviga | Laird Connectivity | 8320 | 53024 | Rate Line Addition/Adjustment | Cannot price adjust | | | WENDY SAWTELL | JENNIFER BRINK | Resolved | Billing | Per conversations approved by Jenn. Digital only LIA to be 0'd out to be used as value added item. Thanks. | Done! | |||||||||||
| 855 | 01/25/22 | Reed Simonsis | Naviga | PI North America | 8196 | all Eblasts | Product Issue | . | | | JENNIFER BRINK | Resolved | Custom Product | Need all White paper eblasts changed to Supplied HTML Eblasts per the IO in naviga attachments. Thanks, | created custom rate card and moved dates. | ||||||||||||
| 856 | 01/25/22 | Roxsy Mangiante | Naviga | DUPONT | 8436 | Custom Product Request | Please to add the date of April 5th 2022 for the webinar on Mundo PMMI | | | Zanzy Begoun | Resolved | Product Update/Close Date Change | |||||||||||||||
| 857 | 01/26/22 | MaryAnn Coyle | Naviga | Delkor | Product Issue | PW Additional LIP Categories Product. Can this be made into year-round availability as far as dates since clients sometimes purchase later for more online exposure? | | | Zanzy Begoun | Resolved | Product Update/Close Date Change | ||||||||||||||||
| 858 | 01/26/22 | MaryAnn Coyle | Naviga | Yaskawa | 6430 | 38169 | Need to move the date | Please move to 3/4 | | | JENNIFER BRINK | Resolved | Moving Date | Done | |||||||||||||
| 859 | 01/26/22 | MaryAnn Coyle | Naviga | Novanta | 6161 | 36715 | Need to move the date | Please move to 2/11 | | | JENNIFER BRINK | Resolved | Moving Date | Done | |||||||||||||
| 860 | 01/26/22 | MaryAnn Coyle | Naviga | Profol | 5773 | 52002 | Need to move the date | Please move to 4/8 | | | JENNIFER BRINK | Resolved | Moving Date | Done | |||||||||||||
| 861 | 01/26/22 | MaryAnn Coyle | Naviga | Domino | 6515 | 52005 | Need to move the date | Please move to 2/11 | | | JENNIFER BRINK | Resolved | Moving Date | Done | |||||||||||||
| 862 | 01/26/22 | Reed Simonsis | Naviga | unified flex packagin technologies | 8206 | 53075 | Rate Line Addition/Adjustment | Unified flex had an eblast on 1/21 that had HTML and Click count errors. This error was not on our end and is being investigated. Need to give another eblast. | | | MaryAnn Coyle | JENNIFER BRINK | Resolved | Make Good | Informed by Maryann in the screenshot. This item is a make good. Needs to be adjusted to a 0 dollar rate. Thanks, | Fixed! | |||||||||||
| 863 | 01/27/22 | Reed Simonsis | Naviga | PI North America | 8196 | 53076 | Missing a date/Need a date | Need moved into January | | | JENNIFER BRINK | Resolved | Moving Date | please change 2/4 to Saturday 1/29 | Done | ||||||||||||
| 864 | 01/28/22 | Kurt Belisle | Naviga | Bishop Wise Carver | 8447 | Custom Product Request | I'm trying to find podcast with article to add to this plan. I can't find it in the drop down menu. | | | Zanzy Begoun | Resolved | User Error - Sales Rep | I'm trying to find the AW podcast product with article - I'd like to add this to this plan in March | I see it as a menu option so I emailed Kurt to confirm | |||||||||||||
| 865 | 01/31/22 | Sharon Enochs | Naviga | Various | Missing a date/Need a date | No dates are in the date field for the Voice of the Customer Product | | | Zanzy Begoun | Resolved | Product Update/Close Date Change | Please add dates | |||||||||||||||
| 866 | 02/01/22 | Brian Gronowski | Naviga | Shick Esteve | Reporting Issue | nothing yet | | | JENNIFER BRINK | Resolved | System Bug | Naviga inventory shows all months available for PFW Native but not true when you try to add to campaign. Not showing the space I sold prior too | This was inventory related and should be resolved | ||||||||||||||
| 867 | 02/01/22 | Kurt Belisle | Naviga | Opto22 | 8463 | Missing a date/Need a date | I selected the AW IIoT outside back cover product but there aren't any dates for me to select. | | | Zanzy Begoun | Resolved | Product Update/Close Date Change | I need this for the March IIOT | ||||||||||||||
| 868 | 02/01/22 | Mikayala Delson | BASE/Websites | Universal Robots | Base/Website Issue | Hi Jenn, I turned this registration page on demand but Reed accidentally gave the wrong webinar to turn on demand so I removed the on demand code in wufoo. Now when I test and submit the webinar form, the screen it leads to is blank and does not. say "Thanks for registering! ..." See attached | | | JENNIFER BRINK | Resolved | User Error - CST | Reg page: https://www.packworld.com/home/webinar/22005600/implementing-cobot-palletizers-crawl-walk-run | Fixed. The form rule was still active, you just needed to delete the entire thing by clicking the red button! | ||||||||||||||
| 869 | 02/01/22 | Mikayala Delson | Leadworks | Baumer hhs | Billing Contact not pulling through | Leo added the client name Don Redding to the related contacts in Salesforce but we are not seeing his name synch in Leadworks. Do I have to create a user? | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | contact would have fully synced overnight. I forced it to sync and added it to the plan. | |||||||||||||||
| 870 | 02/01/22 | Reed Simonsis | Naviga | Custom Question Line Item for AW | N/A | N/A | Product Issue | Looked for custom question on naviga. There was no line item for AW. | | | JENNIFER BRINK | Resolved | Custom Product | Need rate line added for custom question for AW. | Added the AW custom question product for Reed/Sharon | ||||||||||||
| 871 | 02/02/22 | senochs@automationworld.com | Naviga | HP 3D | 8459 | Adding an Agency | N/A | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Please attach Intracon Marketing Solutions, S.L. as agency for this order only. Can you also add my name to this smartsheet as a requester so I don't have to enter it as Reed? Thanks | The agency is attached, but there isn't a billing contact associated with the client. Jim/Sharon will need to add one for invoicing | |||||||||||||
| 872 |
| 02/02/22 | WENDY SAWTELL | Naviga | NA | Missing a date/Need a date | Can we get 2023 Leaders programs and print dates if not in for all brands entered into Naviga? I'm starting to work with customers with fiscals starting in March and April. Thanks. | | | ALICIA PETTIGREW | Resolved | Product Update/Close Date Change | |||||||||||||||
| 873 | 02/03/22 | Riley Phoenix | Leadworks | Maple Mountain Co-Packers | 8350 | 52604.1 | Leadworks Issue | Campaign there, but looks like it was created manually and doesn't have the Naviga IDs in addition to not being connected to the rest of the CP focus | | | JENNIFER BRINK | Resolved | System Bug | https://cloud.pmmimediagroup.com/campaign/view/id/37481 - | Fixed - this was part of the API issue with Naviga. Was fixed too! | ||||||||||||
| 874 | 02/03/22 | Riley Phoenix | Leadworks | Econo-PAK | 7952 | 48636.1 | Leadworks Issue | No record in LW/Not connected | | | JENNIFER BRINK | Resolved | System Bug | Fixed - this was part of the API issue with Naviga. Was fixed too! | |||||||||||||
| 875 | 02/03/22 | Riley Phoenix | Leadworks | MSI Express Inc | 8087 | 50400.1 | Leadworks Issue | No record in LW/Not connected | | | JENNIFER BRINK | Resolved | System Bug | https://pmg.navigahub.com/ew/pmg/ad/pw/edit_campaign_line?ID=109274&l=50400.1&c=8087&a_module=AD. https://cloud.pmmimediagroup.com/advertiser/view/id/4278 | Fixed - this was part of the API issue with Naviga. Was fixed too! | ||||||||||||
| 876 | 02/03/22 | Stephanie Haag | Naviga | Sidel/ Ronchi | Notification Issue | Clients are getting an error message when they try to approve their plans. They get the PDF from the Sales rep and then when they click it gives an error. | | | JENNIFER BRINK | Resolved | System Bug | Naviga Fixed the error | Opened a ticket with Naviga - The token given for portal proposals is broken. | ||||||||||||||
| 877 | 02/04/22 | Kurt Belisle | Naviga | Epson | 8483 | Need to remove agency and bill to the Los Alamitos address below | Adding an Agency | The drop down above doesn't provide an option to "remove the agency" I do not want to add one. | | | JENNIFER BRINK | Resolved | Question | Billing address3131 Katella Avenue Los Alamitos, California 90720 United States - Also the El Robotics sales page doesn't say anything about a print ad is one included with this purchase? | Answered Naviga Agency question and included zanzy on the email to answer the playbook question. | ||||||||||||
| 878 | 02/04/22 | Kurt Belisle | Naviga | Interact Analysis | 8480 | Proposal | Template Issue | client can't approve order when clicking on link in pdf. File not found 404 notification was received by them and me | | | JENNIFER BRINK | Resolved | System Bug | see above. client can approve order. | Naviga Fixed the error | ||||||||||||
| 879 | 02/07/22 | Bea Greany | Naviga | Festo Corporation & Lorenz Conveying Products | 8110 & 7568 | 50694.1 & 44464.1 | Need to move the date | digital edition link will not be ready for the 2/10 PFW New Issue Alert NL so I need to move the NL date to 2/19 | | | JENNIFER BRINK | Resolved | Moving Date | need to move PFW New Issue Alert NL and its two advertisers from Feb 10 to Feb 19 | I moved ALL the orders (Quotes and Confirmed) to 2/19. | ||||||||||||
| 880 | 02/07/22 | Mikayala Delson | Naviga | A-B-C Packaging Machine Corp. | 7372 | 50113 | Product Issue | I am trying to switch the production form to the PACK EXPO 2022 Categories, but when I save I am receiving an error. See screenshot attached. | | | JENNIFER BRINK | Resolved | User Error - CST | I was able to swap the form. Please let me know if it happens again. | |||||||||||||
| 881 | 02/07/22 | Reed Simonsis | Naviga | inductive autoamtion | 8204 | 51716 | Need to move the date | cannot change date due to pricing | | | JENNIFER BRINK | Resolved | Moving Date | needs to be moved from 2/14 to 2/21. Thanks | 2/21 wasn't open, so I moved it to 2/20. If you need it moved again, please let me know. | ||||||||||||
| 882 | 02/07/22 | Reed Simonsis | Naviga | aerotech | 8004 | 49621 | Need to move the date | Price change preventing move. | | | JENNIFER BRINK | Resolved | Moving Date | Need the 10/12/2022 move to 3/2/2022 Thanks, | Date was moved | ||||||||||||
| 883 | 02/08/22 | Bea Greany | Leadworks | Domino Printing Mexico | #37492 and #37477 | Leadworks Issue | There are two Duplicate LeadWorks advertiser campaigns #37477 and #37492 | | | JENNIFER BRINK | Resolved | User Error - General | This is Mariia Druziuk. I used Bea’s name because I couldn’t find mine. | Moved the Naviga IDs to the correct LW account | |||||||||||||
| 884 | 02/08/22 | Brian Gronowski | Naviga | Perfex | 8501 | Billing Issues | nothing yet | | | JENNIFER BRINK | Resolved | Not an error | Not pulling through the correct billing address. 6885 E. 1225 North Huntsville, UT 84317 | The address that pushes through to Naviga doesn't reflect the requested address. | |||||||||||||
| 885 | 02/08/22 | Courtney Nichols | Naviga | Central States | 6667 - https://pmg.navigahub.com/EW/PMG/ad/campaign_lines?ID=6667 | 43027 | Missing a date/Need a date | can't change myself | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | can you change the date from 2/23 to 4/24? Thanks! | Moved Date | ||||||||||||
| 886 | 02/09/22 | PATRICK YOUNG | Naviga | Fristam Pump Opp 7426 | #7426 | Billing Issues | The line item will be deleted and another order will be created in Naviga. | | | JENNIFER BRINK | Resolved | Billing | Please issue a credit memo for the attached invoice. I'll enter a new order so the client can be billed in one lump sum. | Removed the remaining billings for the line and added a negative line in Feb to balance out the Jan Invoice. | |||||||||||||
| 887 | 02/09/22 | Reed Simonsis | Naviga | Universal Robots | 8011 | 49509 | Need to move the date | Cannot change date due to pricing | | | JENNIFER BRINK | Resolved | Moving Date | need the 3/8 webinar eblast changed to 3/24.. if 3/24 is taken please change to 3/25. Thanks , | Moved date to 3/25 | ||||||||||||
| 888 | 02/09/22 | Riley Phoenix | Leadworks | Curtiss-Wright / Exlar Automation | 8362 | 52649.0 | Leadworks Issue | No record in LW/Not connected | | | JENNIFER BRINK | Resolved | System Bug | https://pmg.navigahub.com/ew/pmg/ad/pw/edit_campaign_line?l=52649 | This was pushed to the system | ||||||||||||
| 889 | 02/09/22 | Riley Phoenix | Leadworks | Bishop-Wisecarver Corporation | 8485 | 53416.1 | Leadworks Issue | No record in LW/Not connected | | | JENNIFER BRINK | Resolved | Not an error | https://pmg.navigahub.com/ew/pmg/ad/pw/edit_campaign_line?ID=102521&l=53416.1&c=8485 | This hasn't hit R3 yet, so the campaign wouldn't have kicked out | ||||||||||||
| 890 | 02/09/22 | Riley Phoenix | Leadworks | Pepperl + Fuchs | 8479 | 53404.1 | Leadworks Issue | No record in LW/Not connected | | | JENNIFER BRINK | Resolved | Not an error | https://pmg.navigahub.com/ew/pmg/ad/pw/edit_campaign_line?ID=102482&l=53404.1&c=8479 | This hasn't hit R3 yet, so the campaign wouldn't have kicked out | ||||||||||||
| 891 | 02/09/22 | Riley Phoenix | Leadworks | Mpac Group | 8487 | 53419.1 | Leadworks Issue | No record in LW/Not connected | | | JENNIFER BRINK | Resolved | Not an error | https://pmg.navigahub.com/ew/pmg/ad/pw/edit_campaign_line?ID=102446&l=53419.1&c=8487 | This hasn't hit R3 yet, so the campaign wouldn't have kicked out | ||||||||||||
| 892 | 02/09/22 | Riley Phoenix | Leadworks | Instrumental Inc | 8492 | 53429.1 | Leadworks Issue | No record in LW/Not connected | | | JENNIFER BRINK | Resolved | Not an error | https://pmg.navigahub.com/ew/pmg/ad/pw/edit_campaign_line?ID=102034&l=53429.1&c=8492 | This hasn't hit R3 yet, so the campaign wouldn't have kicked out | ||||||||||||
| 893 | 02/10/22 | Christine Smallwood | Naviga | ProMach (Naviga Account# 102178) | #7999 | N/A | Custom Product Request | Missing - Inside Front Cover Ad for Game Plan | | | WENDY SAWTELL | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Please add the IFC product position for Game Plan - exclusive to ProMach Corporation @ $8,750 net | Added IFC as a size and rateline to 2022 GP | |||||||||||
| 894 | 02/10/22 | Kelly Greeby | BASE/Websites | N/A | N/A | N/A | Base/Website Issue | Looked at Content Engagement Reports | | | JENNIFER BRINK | Resolved | System Bug | if you sort reports from 2021 - 2022 Leaders data for 2022 shows but if you just sort by 2022 they do not show. Krepelka thinks Base needs to hook up the hoses so we get current year stats correctly | https://trello.com/c/mYaaNwwv/186-2022-leaders-data-is-not-showing-on-engagement-reports | ||||||||||||
| 895 | 02/10/22 | MaryAnn Coyle | Naviga | Pepperl + Fuchs | 8479 | 53398 | Rate Line Addition/Adjustment | Can you change this to 1/2 horizontal with price adjustment? Sharon claimed there was only a horizontal spread rateline available but there is 1/2 horizontal for IIoT | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Correct rate line was added. Price still 2,000 | |||||||||||||
| 896 | 02/10/22 | Mikayala Delson | Naviga | Rexnord | 7474 | 50144.1 | Need to move the date | Hello, I would like to move Rexnord's Tech Minute to Monday March 7th. Thank you! | | | JENNIFER BRINK | Resolved | Moving Date | Done, | |||||||||||||
| 897 | 02/10/22 | Reed Simonsis | Leadworks | Trend Micro | 8296 | 5,233,652,335.00 | Leadworks Issue | Has not synced over to leadworks campagin | | | JENNIFER BRINK | Resolved | Not an error | Please force through to leadworks to create a lw campaign for ebuilder. I am not able to resave and force the line item due to price. | These aren't auto created LW campaigns | ||||||||||||
| 898 | 02/15/22 | Courtney Nichols | Naviga | Mettler | 8494 | 53436 | Need to move the date | unable to move it | | | JENNIFER BRINK | Resolved | Moving Date | Here is the line ID - please changed hand picked date to 11/21: 53436 | The date was moved to 11/21! | ||||||||||||
| 899 | 02/16/22 | Courtney Nichols | Naviga | Standard Knapp | 7881 | 51367 | Missing a date/Need a date | can't change date | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Please change date to March 29th. Thanks! | Date was moved! | ||||||||||||
| 900 | 02/16/22 | Kurt Belisle | Naviga | ADLINK | 8544 | Missing a date/Need a date | The only AW handbook is April there should be another one in October. | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | I also want to ad Leaders In Automation online only to this program. How do I do that? | The Campaign had an end date of 9/30/22. Just need to extend the campaign to see the October issue. | |||||||||||||
| 901 | 02/16/22 | Kurt Belisle | Leadworks | Hub | Log in | Leadworks Issue | I am trying to log in to the sponsorship hub and my user name and PW is not working. I tried to reset the password for the PEI sponsorship hub but it still isn't letting me log in to see pricing | | | Eric Ashbrook | Resolved | System Configuration Error | see above | ||||||||||||||
| 902 | 02/16/22 | MaryAnn Coyle | Naviga | Pepperl + Fuchs | Other | Kimberly Stover <kstover@us.pepperl-fuchs.com> is having problems logging into Naviga. She said that it says Invalid Login Credentials when trying to log in with Account ID: 102482 as the password. She is not associated with any other account, that I can see and I do see her listed in Naviga as a Pepperl contact. | | | JENNIFER BRINK | Resolved | System Bug | I deleted and re-added Kim's email address with the Naviga ID as her password. I was able to log in as Kim. | |||||||||||||||
| 903 | 02/16/22 | MaryAnn Coyle | Naviga | expo pack peeps | Product Issue | Just an FYI that the EXPO PACK Packages for 2022 do not have any size options for the showcase--they are all 'no ad'. I am working with Lara and I am updating the existing orders but maybe for 2023, if there are packages, add the size options. Thanks. | | | Zanzy Begoun | Resolved | Not an error | We can't unlock sizes for a package (it's a Naviga thing not an us thing). The reps were instructed to just X out the size they don't want and add the size they do want. The only other solution would be to create a separate package for every single size (which isn't a good solution). | |||||||||||||||
| 904 | 02/16/22 | Reed Simonsis | Naviga | Nita Labeling Systems | 7610 | 44939 | Need to move the date | giving me some rate line error and cannot move date | | | JENNIFER BRINK | Resolved | Moving Date | Need the april mini directory moved to july. Thanks, | Moved :) | ||||||||||||
| 905 | 02/16/22 | Stephanie Haag | Leadworks | Syntegon | Leadworks Issue | The client is trying export leads and is getting an error 500. This is happening to both Janet and Steve and also not just in the computers using their system. | | | JENNIFER BRINK | Resolved | System Bug | ||||||||||||||||
| 906 | 02/17/22 | MaryAnn Coyle | Naviga | Novanta | 8541 | Product Issue | We need to move already approved OEM LIP and March Print to 8541 but date has passed so unable to add to the above order. Already approved order (8457) will be cancelled once this one is fixed. MAC moved this to In Progress because it stills need March Print ad added. | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | |||||||||||||||
| 907 | 02/17/22 | Daniel Smith | Leadworks | n/a | Leadworks Issue | Error message when I look at Converge/Scout in any advertiser account: JSON.parse: unexpected character at line 1 column 1 of the JSON data | | | JENNIFER BRINK | Resolved | System Bug | This has been fixed. You should be able to see the reports now! | https://pmmimediagroup.atlassian.net/browse/LW-836 | ||||||||||||||
| 908 | 02/17/22 | MaryAnn Coyle | Naviga | Beckhoff | 8467 | Product Issue | I believe Jenn reached out to Naviga already about this order concerning the overbookings..should Reed find new dates in this order? | | | JENNIFER BRINK | Resolved | System Bug | Yes... please fine new dates. Naviga now sees the issue and is fixing it | ||||||||||||||
| 909 | 02/18/22 | Bea Greany | Naviga | Specialty Equipment / Syntegon Packaging | 767,076,537,697.00 | 45714.1 45468.1 45942.1 | Other | March 8, 2022 is overbooked for PW. In addition to the above 3 PW eblasts there's a PW MAI NL | | | JENNIFER BRINK | Resolved | System Bug | 1 PW eblast needs to be moved. | Sent a spreadsheet with all that needed to be moved for all overbooked dates. | ||||||||||||
| 910 | 02/18/22 | Bea Greany | Naviga | Test Company - PMG | 7088 | Other | Naviga bug? Problem in Naviga with inventory. 5/22 date has 4 PW eblast reservations (3 PMG test company status R1) + 1 for KHS (R2) and the product allows for 4 positions so there’s no reason for a line item to be red (indicating insufficient inventory). Sun. Mar 20 contains 5 reservations: 1 FlexLink (Q3) in addition to 3 PMG Test company (R1) and 1 KHS status R2). The PMG Test company plan also has a lot of dates in red to indicate there’s not enough inventory. All 3/20 and 5/22 PW eblast dates are red in the PMG plan. In order to allow the KHS campaign to move forward in the approval process I had to delete PW eblast lines from the Test Company - PMG campaign. I deleted 1 PW eblast on 3/20 and 1 PW eblast on 5/22. This allowed removed the red/overbook warning from the KHS plan so it could move from R2 to R3. The PMG test company placeholder reservations need to be added back to the Test Company - PMG campaign but I'm waiting for the KHS campaign to move to Confirmed status. | | | JENNIFER BRINK | Resolved | System Bug | This has been resolved. The issue was in Navgia's system and has been fixed on their end. | ||||||||||||||
| 911 | 02/18/22 | ELIZABETH TIERNEY | Naviga | us tsubaki | 8650 | Other | trying to add leaders in packaging 2023 to a plan and it won't let me...screenshot attached. | | | Zanzy Begoun | Resolved | User Error - Sales Rep | You'll need to extend your campaign end date if you're trying to book 2023 products. - Z | ||||||||||||||
| 912 | 02/18/22 | MaryAnn Coyle | Naviga | Novanta | 8552 | 53811 | Product Issue | This line item is red but I don't know why! Does the date need to be removed from the Test company order? | | | JENNIFER BRINK | Resolved | System Bug | I don't know what is going on with inventory! Jenn is going to investigate when she's back because we've had a lot of these issues reported today. I'm looking on the back end and only see Novanta booked for 10/5 so I don't know why it's red | This was resolved with the patch. | ||||||||||||
| 913 | 02/18/22 | MaryAnn Coyle | Naviga | Cama | 7761 | 50514 | Need to move the date | Please move to May 23, 2022 | | | Zanzy Begoun | Resolved | Moving Date | ||||||||||||||
| 914 | 02/18/22 | PATRICK YOUNG | Leadworks | CSS Int'l | Leadworks Issue | The detailed results for CSS Int'l Content Engagement Reports are missing for the OEM product categories | | | JENNIFER BRINK | Resolved | Not an error | We started Collecting data in Feb/Mar 2021, so 2020 won't be in LW. | |||||||||||||||
| 915 | 02/18/22 | Reed Simonsis | Naviga | Emerson Automation Solutions | 8440 | 53090 | Need to move the date | Cannot change date due to pricing | | | Zanzy Begoun | Resolved | Moving Date | Please change date to tuesday march 8th. Thanks, | |||||||||||||
| 916 | 02/18/22 | Stephanie Haag | Naviga | KHS AG | 8502 | Other | The plan is in R2 and the only one that is other than Test Company. They were okay when the plan was created but now bother PW e-blast dates are red and say they aren't available. | | | JENNIFER BRINK | Resolved | System Bug | another inventory issue... Bea & I don't see any overbooking fo r5/22, there are a total of 4 reservations. | ||||||||||||||
| 917 | 02/21/22 | PATRICK YOUNG | Leadworks | CSS International | N/A | N/A | Other | CSS International ran in OEM Leaders in 2020 but their category information isn't showing even when the date range is adjust correctly. Please see screen grab. This is Kelly reporting this for Patrick by the way so can you just cc me on whatever the response is please ~ thanks! | | | JENNIFER BRINK | Resolved | Not an error | https://engagement.pmmimediagroup.com/f92edc48631c631a07e27fe29a26137c?start=2020-01 | We started Collecting data in Feb/Mar 2021, so 2020 won't be in LW. | ||||||||||||
| 918 | 02/21/22 | Reed Simonsis | Naviga | Beckoff | 8467 | 5,324,253,264.00 | Missing a date/Need a date | red line items | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | needs to be moved or fixed. Thanks, | |||||||||||||
| 919 | 02/21/22 | MaryAnn Coyle | Leadworks | Scout data | Leadworks Issue | I am unable to view any Scout data under any companies in Leadworks. Here are some examples: https://dev.prospector.cloud.pmmimediagroup.com/advertiser/585/scout...https://dev.prospector.cloud.pmmimediagroup.com/advertiser/1614/scout...https://dev.prospector.cloud.pmmimediagroup.com/advertiser/3/scout | | | JENNIFER BRINK | Resolved | System Bug | With Yevgeny | |||||||||||||||
| 920 | 02/22/22 | Mikayala Delson | Naviga | Yamato Corporation | 7588 | 44689.1 | Rate Line Addition/Adjustment | I am unable to change the production form to PACK EXPO Showcase 2022. | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Added rateline and correct form. | |||||||||||||
| 921 | 02/22/22 | Mikayala Delson | Naviga | CTM Labeling Systems Inc. | 7541 | 44215.1 | Rate Line Addition/Adjustment | Can you switch the production form to the 2022 Showcase form? I am unable to save this. I will add the categories once it is switched. Thanks! | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Added rateline and correct form. | |||||||||||||
| 922 | 02/22/22 | Mikayala Delson | Other | Slack | Other | I can't get into Slack and I have not seen this error before. "Something’s gone awry, and we’re having trouble loading your workspace." | | | JENNIFER BRINK | Resolved | Not an error | Slack was down - service was restored. | |||||||||||||||
| 923 | 02/22/22 | Reed Simonsis | Naviga | Rockwell Automation for MAVERICK Technologies | 8171 | 51327.0 | Need to move the date | Cannot change date due to pricing | | | JENNIFER BRINK | Resolved | Moving Date | Please change the 3/4 to 3/25. Thanks, | Moved | ||||||||||||
| 924 | 02/22/22 | WENDY SAWTELL | Naviga | NA | Other | no an error | | | Zanzy Begoun | Resolved | System Configuration Error | -Can the 2023 rates show up after the 2022 rates in Naviga, so we don’t select them by accident? -I just added a 2023 Showcase to a plan to test it and it doesn’t show up as an ad for 2023…shows up as the Showcase for this October. -Are all 2023 rates supposed to be in Naviga? I’m not seeing Game Plan. | |||||||||||||||
| 925 | 02/22/22 | Courtney Nichols | BASE/Websites | KOCH | Reporting Issue | checked all the wires | | | JENNIFER BRINK | Resolved | System Configuration Error | Can you identify why this article isn't appearing on the client's content report in LW: https://www.healthcarepackaging.com/machinery-materials/packaging-filling/article/21784128/new-packaging-line-for-injectable-aesthetic-medical-products-reduces-production-waste-by-17 ? | The article wasn't showing because there is a % in the title. Base has adjusted the code so these articles will flow to the report. | added to trello ticket | |||||||||||||
| 926 | 02/22/22 | Reed Simonsis | Naviga | Mavercik | 8171 | Need to move the date | none | | | JENNIFER BRINK | Resolved | Moving Date | please move their 3/4 Auto Focus NL to 3/25 | Duplicate | |||||||||||||
| 927 | 02/22/22 | Sharon Enochs | Naviga | HP 3D | 8459 | Notification Issue | N/A | | | JENNIFER BRINK | Resolved | Not an error | PLEASE add my name/email to requestor's name field on this sheet: Sharon Enochs, senochs@automationworld.com | HI Sharon! I have you on the list... let me know if you still can't see your name. | |||||||||||||
| 928 | 02/23/22 | Courtney Nichols | Naviga | US Tsubaki | 6622 | 51567.0 | Need to move the date | can't move it myself | | | JENNIFER BRINK | Resolved | Moving Date | Can you please change the date to something in mid April? Thanks! | Moved | ||||||||||||
| 929 | 02/24/22 | FLAVEL SHURTLEFF | Naviga | Opto 22 | 8463 | 53409.0 | Product Issue | Confirmed that Opto ad was scheduled for the issue—they are | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Opto22 is scheduled as a March 22 "AW-IIOT Supplement" Product (inactive) when all other March IIOT ads are under AW - Automation World Magazine | Moved to AW Maga as IBC. | ||||||||||||
| 930 | 02/24/22 | MaryAnn Coyle | Naviga | Novanta | 6161 | 53093.0 | Need to move the date | For Feb billing: please move this to 3/25 | | | JENNIFER BRINK | Resolved | Moving Date | Moved date - had to create a new line item. | |||||||||||||
| 931 | 02/24/22 | MaryAnn Coyle | Naviga | Profol | 5773 | 52003.0 | Need to move the date | For Feb billing: Please move this FB to 5/20/22 | | | JENNIFER BRINK | Resolved | Moving Date | date moved | |||||||||||||
| 932 | 02/24/22 | Reed Simonsis | Naviga | GE Digital | 8232 | 51894.0 | Need to move the date | Price adjustment preventing change. | | | Zanzy Begoun | Resolved | Moving Date | Needs to be moved from 3/3 to 3/11. Thanks, | |||||||||||||
| 933 | 02/25/22 | Brian Gronowski | Naviga | Paxton ITW | 7849 | Billing Issues | n | | | WENDY SAWTELL | JENNIFER BRINK | Resolved | Billing | , can you adjust the rates on this confirmed plan, Paxton ITW is now a PMMI member. Leo and I agreed we will need to offer updated rates once they rejoin. Print 2590 - 2331 Digital 1615 - 1453.50 | Prices updated | reached out for Wendy's approval. | |||||||||||
| 934 | 02/25/22 | Courtney Nichols | Naviga | PFW | Product Issue | Product not in Naviga | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Hello - the PFW print size 1/3 horizontal is not in naviga, only a 1/3 horizontal spread. Can we add this? The price is the same as a 1/3 square - $2755 - thanks! | Added the size. | ||||||||||||||
| 935 | 02/25/22 | ELIZABETH TIERNEY | Naviga | ess technology, | 8595 | Template Issue | generated proposal PDF and the PDF doesn't include the e-sign link. have tried 4 different times. | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Ready to sign wasn't checked. | ||||||||||||||
| 936 | 02/28/22 | Naviga | Paxiom Group | 8526 | Billing Issues | I need the grandfathered pricing adjusted. Last year they paid $6,388 per page. I also need to add the custom poly bag to this order | | | JENNIFER BRINK | Resolved | Custom Product | They will supply brochures that will be poly bagged to the Sept issue 10,000 audience. Lara provided a quote of $930.57 to do the same thing this year. They paid $14384 for this in 2021 Naviga Proposal 7290 | Wendy approved the pricing and added the polybag rateline - price approved by Alicia. | ||||||||||||||
| 937 | 02/28/22 | PATRICK YOUNG | Naviga | ParityFactory | Opp#8603 | Other | Please open the the last PACK EXPO East Spotlight close date so I can enter the order. | | | JENNIFER BRINK | Resolved | Moving Date | I moved the close date to 3/1 | ||||||||||||||
| 938 | 02/28/22 | PATRICK YOUNG | Naviga | Assured Automation | Opp# 8589 | Other | Please change rate to $2,585 for each placement. This rate was approved by WS, after the approval we needed to change the size of the 1/3 page placement | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Changed the size to 1/3 horizontal. | ||||||||||||||
| 939 | 03/01/22 | Brian Gronowski | BASE/Websites | LIP Advertisers | Base/Website Issue | headshots and logo | | | JENNIFER BRINK | Resolved | Feature Request | Is there anything we can do with base and the circles around the logo and headshots? It is like putting a square into a round hole and most logos and head shots get chopped. Customers have issues with both especially when their logo gets cut violating their logo standards. | We can't change the design at the moment. I sent Jen K Brian's suggestions and mentioned Courtney could help make the images look better on our site. | ||||||||||||||
| 940 | 03/01/22 | WENDY SAWTELL | Naviga | NA | Billing Contact not pulling through | a billing contact always pulls through for me, but in many cases it is the wrong contact. Syntegon buys several programs and they get billed to different people. Can we get a drop down in order to pick from the list of billing recipients from the company? Wastes our time and the CSMs because they have to fix it. Thanks. | | | JENNIFER BRINK | Resolved | UI Clarity | Showed Wendy where to change the billing contact | |||||||||||||||
| 941 | 03/02/22 | Courtney Nichols | Naviga | MHI | 8601 | Need to move the date | please move to 3/4 | | | JENNIFER BRINK | Resolved | Moving Date | Im not able to move this to 3/4 - can you help? | Moved! | |||||||||||||
| 942 | 03/02/22 | Kurt Belisle | Other | Dataparc | none yet | Other | Custom list count | | | Stephanie Haag | Resolved | Question | Customer would like to target the process industry segment. What is our count after you exclude system integrators, consultants and solutions providers like Capstone? | List created - stephanie to inform kurt | |||||||||||||
| 943 | 03/02/22 | LEO GUENTHER | Naviga | Tri-Tronics | 8615 | Product Issue | tried to add expopack showcase | | | JENNIFER BRINK | Resolved | System Bug | said discount exceeded me. | Added the package | Waiting to see exactly what Leo is adding | ||||||||||||
| 944 | 03/02/22 | MaryAnn Coyle | Naviga | Aveva | 7725 | 48528 | Billing Issues | Janet told me that the client would like to be billed for the line item all in March. Am I allowed to adjust the remaining amount due to the month of March? | | | JENNIFER BRINK | Resolved | Billing | Updated | |||||||||||||
| 945 | 03/02/22 | Mikayala Delson | BASE/Websites | PackHub | Other | Hi Jenn, this is another webinar registration page for PackHub that shows no registrants coming through. Can you help me with this? Automate: https://automate.io/app/bots/edit/620172f0f757c23bc1309447 | | | JENNIFER BRINK | Resolved | User Error - CST | GTW https://dashboard.gotowebinar.com/webinar/2083120857150693644 | re-attached automate bot | ||||||||||||||
| 946 | 03/02/22 | Roxsy Mangiante | Naviga | United Barcode Systems | 8616 | 54137 | Billing Issues | Please can you check if this product is the Native ads 3rd party? for Mundo to target Spanish audience? | | | JENNIFER BRINK | Resolved | Custom Product | Please, can you also help me to adjust the campaign to six months only? The 90,000 impressions? | Added the Mundo line to the 3rd Party native ad product. | ||||||||||||
| 947 | 03/02/22 | WENDY SAWTELL | Naviga | https://pmmidotorg.lightning.force.com/lightning/r/Opportunity/0068W00000T21AVQAZ/view | 8617 | Missing a date/Need a date | I'm unable to add the Labeling Playbook because there's no date attached. | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | I added it to your plan. we hadn't moved the date yet, but May is now in the system. | ||||||||||||||
| 948 | 03/03/22 | Courtney Nichols | Leadworks | ServiceNow | 8181 | 5,143,151,432.00 | Leadworks Issue | NA | | | JENNIFER BRINK | Resolved | Not an error | Neither of the webinar eblasts made it to Leadworks, can you push so I can get production going o them? Thanks! | These are manually created campaigns. | ||||||||||||
| 949 | 03/03/22 | MaryAnn Coyle | Naviga | Inductive | 8204 | 51717 | Need to move the date | Please move this blast to 3/29 | | | JENNIFER BRINK | Resolved | Moving Date | moved | |||||||||||||
| 950 | 03/03/22 | MaryAnn Coyle | Naviga | DAK Americas | 7915 | 47961 | Billing Issues | Janet says that the client wants to know if he can be billed quarterly for his banners ads in campaign 7915. He is currently being billed $548.34 per month and wants to change it to bill every 3 months going forward. | | | JENNIFER BRINK | Resolved | Billing | Done | |||||||||||||
| 951 | 03/03/22 | Kurt Belisle | Naviga | TopTier | none | Custom Product Request | Contract Packagers Newsletter | | | Bea Greany | Resolved | Question | TopTier is interested in securing placement in contract packaging newsletter but it is sold out for 2022. The would like to know when the 2023 inventory will be available and if they can purchase the entire year in 2023 or what the first rights of refusal process looks like. | No remaining NLs in 2022 and Members get first crack at 2023 | |||||||||||||
| 952 | 03/04/22 | Courtney Nichols | Naviga | Cablevey Conveyors | NA | NA | Other | checked and tested email addresses | | | JENNIFER BRINK | Resolved | User Error - Client | Karl Seidel of Cablevey is unable to log into the naviga client portal. Account: 100652 // karl.seidel@cablevey.com - can you check or reset his credentials? Secondary email is k.seidel@cablevey.com | change Karl's password back to the account number. I tested logging in with his credentials and was able to get into the system. | ||||||||||||
| 953 | 03/04/22 | MaryAnn Coyle | Naviga | All Show daily | Product Issue | Show Daily Materials Due is wrong; should be Sept 2, I believe. | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Naviga matches the hub! | |||||||||||||||
| 954 | 03/07/22 | FLAVEL SHURTLEFF | Naviga | April ProFood Magazine Production Pull | Product Issue | Pulled a Production Report for ProFood World's April Print Issue | | | JENNIFER BRINK | Resolved | System Configuration Error | All Clients are listed as "250 Sponsorship" when this is only in the October issue (and only max of 5) | |||||||||||||||
| 955 | 03/08/22 | WENDY SAWTELL | Naviga | Fanuc | 8115 | Other | Fanuc sends insertion orders throughout the year for different products vs. one insertion order. I'm unable to add more attachments, and I'm assuming it is a permissions thing, because MAC can do so. If possible, it would be nice if all reps could add as many attachments as they want. | | | JENNIFER BRINK | Resolved | Question | naviga is all or nothing for editing ability. I would have to open all editing to reps and that wouldn't be my call! POs go on the individual line items, so Janet or the CSM would need to take care of them anyway... this way the CSM knows they are there vs you just attaching. | ||||||||||||||
| 956 | 03/08/22 | MaryAnn Coyle | Other | N/A | Other | I am trying to grab a list of websites where a 3rd party banner ad campaign has served but I am unable to find the correct matrix with this new addaptive version. | | | JENNIFER BRINK | Resolved | Question | sent a list to MaryAnn | Omar said to use this list as a sample of sites: msn.com investing.com time.com nydailynews.com nasdaq.com britannica.com weather.com cbslocal.com usatoday.com businessinsider.com espn.com zillow.com moneycontrol.com reuters.com | ||||||||||||||
| 957 | 03/08/22 | Daniel Smith | Leadworks | all | Help with a view | click to look at the audience network tab | | | JENNIFER BRINK | Resolved | System Configuration Error | forbidden #403 is the error message, thanks for the help! | You should be able to see the view now | ticket open | |||||||||||||
| 958 | 03/08/22 | WENDY SAWTELL | Naviga | Syntegon | 7697 | Other | Syntegon approved plan 7697 months ago and the billing contact was Laura F. I added Jana Reichardt to Salesforce about three weeks ago because she handles advertising for a different division. Somehow Jana became the billing account after this order was approved with the correct billing contact | | | JENNIFER BRINK | Resolved | Not an error | This is a limitation of the system, we are sending a workaround to the reps. We will work with Andy and Simone to make some updates to the contact sync between SF and Naviga... this most likely won't happen until mid-may. | Ticket open with Naviga | |||||||||||||
| 959 | 03/09/22 | Kurt Belisle | Naviga | AVEVA | 8648 | Need Leaders in Automation package for 2023 | Missing a date/Need a date | I don't see Leader in Automation 2023 available in the drop down. I see the LIP but not LIA. Thanks! | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | LIA is now available | |||||||||||||
| 960 | 03/09/22 | Kurt Belisle | Naviga | AVEVA | 8648 | Syndicated content | Missing a date/Need a date | It's not giving me an option to select a date/month | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | I want to two programs one in April and one in July | Hi Kurt, there is just the package now. Each component has revenue attached so we can make sure the items are counted correctly. Let me know if you don't see it. | ||||||||||||
| 961 | 03/09/22 | WENDY SAWTELL | Naviga | Encoder | 8645 | Missing a date/Need a date | Encoder's fiscal year starts soon and I need to add Leaders in Automation for 2023, including the profile. Can this and all 2023 Leaders products be added to Naviga for our prospects/customers that have different fiscals? Thanks. | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | AW and OEM 2023 leader packages are available now. | ||||||||||||||
| 962 | 03/09/22 | Kurt Belisle | Naviga | AVEVA | 8648 | Billing Issues | I'm trying to figure out how to change it from Performance billing to Flexible Campaign billing. | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | The billing box on campaign set up age is greyed out and I cannot change it. They want to be billed in full upon approval. | showed Kurt how to change the campaign type | |||||||||||||
| 963 | 03/09/22 | LEO GUENTHER | Naviga | Polypack | 8263 | Custom Product Request | Just need lines added that are not products | | | Joe Angel | JENNIFER BRINK | Resolved | Custom Product | I need to Add Custom Lines ELC Full Page Ad $2,000, Insert with highlighted Listings and Full Page ad $3000, One Page Unit 1/2 page Island $3,500, One Page Unit 1/2 page island $1,100 Program similar to Domino Amjet last year | Lines added to plan. | asked leo for email showing pricing is approved | |||||||||||
| 964 | 03/09/22 | WENDY SAWTELL | Naviga | Encoder | 8645 | Other | I already sent in a ticket to add AW 2023 Leaders and I also need OEM Leaders for 2023 for Encoder. I had an issue when I added PW 2023 Leaders to Encoder's plan. It wouldn't let me remove the full-page ads and add four 1/2 page ads instead. I'd like to put it in as a "package" if that can be fixed. Thanks. | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | AW and OEM 2023 leader packages are available now. | ||||||||||||||
| 965 | 03/10/22 | Reed Simonsis | Naviga | Nord Gear | 8055 | Other | none | | | Resolved | Billing | The February, March, and October Automation Focus amounts need to be changed to $975, per PO (attached). Also, client was invoiced for $1,050 for February AF, a credit will need to be issued to the agency: Mepax Backstory: Anna @ Mepax was sent the Naviga IO back in early December to approve. She told me she changed the pricing on the order, but clearly only changed a couple items | Adjusted the line items to 975 and added a -75 line item to offset the billing in Feb. | ||||||||||||||
| 966 | 03/11/22 | Mikayala Delson | Leadworks | Arrowhead Systems Inc. | 5965 | 42564.1 | Template Issue | I'd like to move this Leadworks campaign to the correct Leadworks campagin that contains the Naviga Campaign/ID #. | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | https://cloud.pmmimediagroup.com/campaign/view?id=37264 Correct campaign: https://cloud.pmmimediagroup.com/campaign/view?id=34426 | |||||||||||||
| 967 | 03/11/22 | Mikayala Delson | Leadworks | Arrowhead Systems Inc. | 5965 | 42565.1 | Template Issue | I am trying to move the content of this leadworks campaign (https://cloud.pmmimediagroup.com/campaign/view/id/37618) to the correct Leadworks campaign (https://cloud.pmmimediagroup.com/campaign/view?id=34427) but I am unable to access the first Leadworks. | | | JENNIFER BRINK | Resolved | Not an error | Naviga: https://pmg.navigahub.com/EW/PMG/ad/pw/edit_campaign_line?ID=102508&l=42565.1&c=5965 | |||||||||||||
| 968 | 03/11/22 | Brian Gronowski | Leadworks | all | Leadworks Issue | nothing yet | | | JENNIFER BRINK | Resolved | System Configuration Error | Unable to access Audience Network data Get error Forbidden (#403) | You should be able to see the view now | ticket open | |||||||||||||
| 969 | 03/14/22 | WENDY SAWTELL | Naviga | NA | Other | Can PFW Leaders in Processing be added for 2023 please? Need to submit a proposal for Anritsu...their fiscal starts April 1st and runs through March 2023. Thanks. | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Added! | |||||||||||||||
| 970 | 03/14/22 | WENDY SAWTELL | SalesForce | https://pmmidotorg.lightning.force.com/lightning/r/Account/0011I00000aPfWpQAK/view | Other | In SF, Anritsu is showing zero media spend in 2021 and 2022 and they've spent a bunch with us. | | | JENNIFER BRINK | Resolved | Not an error | Data is there... May have looked when Simone was updating the code. | |||||||||||||||
| 971 | 03/14/22 | Mikayala Delson | Naviga | Mamata | 7756 | 49872.0 | Rate Line Addition/Adjustment | Leo would like the price of the profile back to $3,916.80. He said that he had Wendy change the wrong program.. Thanks! | | | JENNIFER BRINK | Resolved | Billing | Fixed | |||||||||||||
| 972 | 03/14/22 | MaryAnn Coyle | Naviga | Novanta | 8541 | 5,367,553,677.00 | Billing Issues | Both the PAN OD and Pre-roll have start/stop dates in March. Is this ok to leave as is even though they will be running for 12 months and are on installment billing? They dont want to start their Pre-roll until October so maybe we should at least move that? OD is starting March. | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | ||||||||||||||
| 973 | 03/15/22 | ELIZABETH TIERNEY | Naviga | morrison | Other | I'm trying to generate a proposal in naviga and I can't get past the campaign set up screen. When I hit "save", nothing happens. | | | JENNIFER BRINK | Resolved | System Configuration Error | This is fixed and I added the CP NL to the order for you. | There is a connection issue between SF and Navgia. Roxsy deleted lines yesterday. will watch to see what happens when connection is restored. | ||||||||||||||
| 974 | 03/15/22 | Daniel Smith | SalesForce | Actionpaq | SalesForce/Naviga sync | Created an opportunity and then when I created a new Naviga proposal, it wouldn't save so there is no proposal sticking in Naviga. | | | JENNIFER BRINK | Resolved | System Configuration Error | This should be fixed and you should see a proposal attached. | Sent an email to Simone to investigate on the SF side. will go to Naviga if needed. | ||||||||||||||
| 975 | 03/15/22 | WENDY SAWTELL | Naviga | Bepensa | 8640 | Other | I was looking at a plan that Roxsy mentioned was going to be approved soon. She mentioned they were going to spend about 11k with us. When I went into the plan, it says the Naviga net value is $19,860, but when I click into the details, it's actually $11,275. Thought I should mention in case this is a bug. | | | JENNIFER BRINK | Resolved | System Bug | The correct price is now showing. | There is a connection issue between SF and Navgia. Roxsy deleted lines yesterday. will watch to see what happens when connection is restored. | |||||||||||||
| 976 | 03/16/22 | PATRICK YOUNG | Naviga | PPM Technologies | Product Issue | Is the CM+P Eblast product added into Naviga? | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | These live under the PW ebalst product. | |||||||||||||||
| 977 | 03/16/22 | ELIZABETH TIERNEY | Naviga | duravant | 8670 | Other | trying to add leaders 2022 to a plan for a late add and am getting an error "One or more lines is missing a Start Date or Issue Selection". | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | added the January line item | ||||||||||||||
| 978 | 03/17/22 | Reed Simonsis | Naviga | Universal Robots | 8011 | 49509 | Need to move the date | Cannot change date due to pricing | | | JENNIFER BRINK | Resolved | Moving Date | need to move the 3/25 eblast to 4/11 fpr webinar. | Moved | ||||||||||||
| 979 | 03/17/22 | Reed Simonsis | Naviga | Universal Robots | 8011 | 49510 | Need to move the date | price issue | | | JENNIFER BRINK | Resolved | Moving Date | Need 3/15 moved to 4/5 for webinar | Moved | ||||||||||||
| 980 | 03/17/22 | Mikayala Delson | BASE/Websites | ATS Industrial Automation | 8144 | 51060.1 | Template Issue | Hi Jenn, I was trying to add this company’s privacy policy to their webinar form which was approved by Andy but it includes checkboxes. Do you know how to add these? | | | JENNIFER BRINK | Resolved | Not an error | wufoo: https://pmmimediagroup.wufoo.com/build/manufacturing-for-decentralized-energy-storage | Updated the form:https://pmmimediagroup.wufoo.com/forms/manufacturingx-for-decentralized-energy-storage/ | ||||||||||||
| 981 | 03/17/22 | PATRICK YOUNG | Naviga | Clayton Industries | OPP #8416 | Rate Line Addition/Adjustment | Neither Courtney nor I could remove August PFW print from the order. We both got an error message. | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Please remove the August print placement in this order. They want to run in April and June only. | Fixed! | |||||||||||||
| 982 | 03/17/22 | Mikayala Delson | Naviga | Regal Rexnord Corporation | 8203 | 51703.1 and 51704.1 | Need to move the date | Hello, I would like to move this 3/18 Eblast and Extension to Thursday March 31st. Thank you! | | | JENNIFER BRINK | Resolved | Moving Date | Resolved | |||||||||||||
| 983 | 03/17/22 | Kurt Belisle | Naviga | Propack | 8711 | Other | I'm trying to find the contract packaging focus for a member | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | I can't find this product or inventory. | The member lines are under the CM+P Focus products. | |||||||||||||
| 984 | 03/18/22 | Reed Simonsis | Naviga | ATS Industrial Automation | 8144 | 51058 | Need to move the date | Cannot change date due to pricing | | | JENNIFER BRINK | Resolved | Moving Date | need the 3/22 moved to 3/25 | moved. | ||||||||||||
| 985 | 03/18/22 | MaryAnn Coyle | Naviga | JLS | 7275 | 4,285,743,035.00 | Billing Issues | Joe is giving JLS a credit for both 3D tours--they have been invoiced but haven't paid yet so please add credit lines for these items. | | | JENNIFER BRINK | Resolved | Billing | Credits added, please let Janet know those offset the invoice. Thanks, | |||||||||||||
| 986 | 03/18/22 | Stephanie Haag | Leadworks | Weightpack | Leadworks Issue | The 2022 Weightpack video pre-roll and banners are not showing up in leadworks anywhere. They aren't in the history tab, master content tab, or anywhere. | | | JENNIFER BRINK | Resolved | System Bug | Ratecard was removed from the line item... caused the LW campaign to delete. | |||||||||||||||
| 987 | 03/18/22 | WENDY SAWTELL | Naviga | NA | Other | There's some misc ad revenue under Ricky and Joe if it can be placed under the correct rep. Joe's stuff is related to international and here are the accounts and reps associated with Ricky's stuff: Digimarc, Allied Electronics and Husky are Kurt's. Hammer is Christine's. Emerson is Powers. One of the Emerson ones is a negative number...see attached screenshot. Thanks. | | | JENNIFER BRINK | Resolved | Billing | Moved what I could | Moved the Joe items. Waiting on Janet for the Ricky items. | ||||||||||||||
| 988 | 03/21/22 | Reed Simonsis | Naviga | Emerson Automation Solutions | 8316 | 8,245,552,753.00 | Need to move the date | Price change preventing move. | | | JENNIFER BRINK | Resolved | Moving Date | need to be changed to july and september for these pw print ads | Moved | ||||||||||||
| 989 | 03/21/22 | MaryAnn Coyle | Naviga | Spraying Systems | 8472 | 53329 | Other | Shouldn't multiple eblast purchases be entered on their own line item? I see that brian entered 3 on this order but they way he did it means that all 3 have the same materials id which I assume will cause problems. | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Fixed | |||||||||||||
| 990 | 03/22/22 | Mikayala Delson | Naviga | Universal Labeling Systems, Inc. | 7754 | Missing a date/Need a date | I'd like to request a showcase profile to be added in October at no charge. | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | added the line item | ||||||||||||||
| 991 | 03/23/22 | Reed Simonsis | Naviga | Winsted | 8619 | 54147 | Need to move the date | Cannot change date due to pricing | | | JENNIFER BRINK | Resolved | Moving Date | Please change automation focus from 3/25 to april 8th | moved | ||||||||||||
| 992 | 03/23/22 | PATRICK YOUNG | Naviga | Flexicon Corp Opp# 8170 | Opp 8170 | Billing Issues | Please change rate on MP to $3,604, rate was approved by WS | | | WENDY SAWTELL | JENNIFER BRINK | Resolved | Billing | Rate is incorrect on the Feb. invoice and needs to be corrected for prompt payment. | Updated! | Emailed Patrick to see how he would like Feb handled | |||||||||||
| 993 | 03/23/22 | Reed Simonsis | Naviga | ATS Industrial Automation | 8144 | 5,105,851,061.00 | Need to move the date | Price change preventing move. | | | JENNIFER BRINK | Resolved | Moving Date | Need the 3/25 and 3/29 moved to 4/13 and 4/28 for webinar promotion schedule. Thanks, | Emailed Reed | ||||||||||||
| 994 | 03/24/22 | PATRICK YOUNG | Naviga | Paratherm | #8306 | SalesForce/Naviga sync | I opened and closed opp # 8306 for Paratherm PFW LIP and now it does not appear as an Opportunity in SF | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Please make sure the Opp # 8306 appear in SF as a closed Opportunity | I see the op in SF, sent patrick an email | |||||||||||||
| 995 | 03/24/22 | Brian Gronowski | Naviga | Fox IV | 8732 | Missing a date/Need a date | nothing yet | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | 54728 is populating a 12/31/21 due date | updated the date in the system | |||||||||||||
| 996 | 03/24/22 | PATRICK YOUNG | Naviga | Coperion K-Tron | Opp #7745 | Billing Issues | The order is closed I can't make any changes to the plan. | | | JENNIFER BRINK | Resolved | Billing | Please send all future invoices to for this account to Lisa Simon at Publitek Ltd. The agency has been added to the account. | agency has been added | |||||||||||||
| 997 | 03/24/22 | Brian Gronowski | Naviga | Central States Industrial | 8731 | Need to move the date | nothing yet | | | JENNIFER BRINK | Resolved | Not an error | I need to add an additional ad to April PFW, can you open the close date please. George has the ad in the layout, just need to enter campaign | issue is open until April 1, waiting to hear back from brian. | |||||||||||||
| 998 | 03/24/22 | Reed Simonsis | Naviga | Rockwell Maverick | 8461 | 53208 | Need to move the date | Price change preventing move. | | | JENNIFER BRINK | Resolved | Moving Date | Need the 3/23 moved to 3/31. Everything is already prepared just need the naviga change. Thanks, | Done | ||||||||||||
| 999 | 03/24/22 | Courtney Nichols | Leadworks | ThermOmega | na | na | Leadworks Issue | compared view with csm | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Brian is unable to view scout leads or campaign and Converge (Beta) appears twice on his view. He has sales rep permission | This doesn't appear to be a permission error. I logged in as a rep and was able to see converge for SquidInk. Thermo hasn't had activity since Sept 2021. | ||||||||||||
| 1000 | 03/24/22 | PATRICK YOUNG | Naviga | Messer Americas | #8733 | Custom Product Request | We need to create a product in Naviga under PFW Print. The product should say/be: June MIA Profile. The cost is 0 and has been approved by WS. The product will apply to roughly 16-20 companies for our June issue only. Last year we tracked the | | | WENDY SAWTELL | JENNIFER BRINK | Resolved | Custom Product | Naviga part is done. Jenn is working on SMA part | On our mapping in SMA | ||||||||||||
| 1001 | 03/28/22 | MaryAnn Coyle | Naviga | Yaskawa | 6430 | 53092 | Need to move the date | Client wants to run Facebook on 4/8 and I can't move the date because of package discount. | | | Zanzy Begoun | Resolved | Moving Date | ||||||||||||||
| 1002 | 03/28/22 | MaryAnn Coyle | Naviga | Profol | 5773 | 52004 | Need to move the date | Please move to 8/5, unable to move because of discount | | | Zanzy Begoun | Resolved | Moving Date | ||||||||||||||
| 1003 | 03/28/22 | Riley Phoenix | Leadworks | Wago | 6040 | 53188.1 | Leadworks Issue | There is no LW record for the 4/6 Wago video eblast | | | JENNIFER BRINK | Resolved | System Bug | I had to manually add and attach t naviga. | Tried to push it out, waiting on system. | ||||||||||||
| 1004 | 03/29/22 | Madysen Fast | Naviga | All | Base/Website Issue | My naviga will not load and will not filter by start date. I have it open on chrome so that it works better , but it will not filter by start date even after waiting an hour for it to load. | | | JENNIFER BRINK | Resolved | Not an error | Madysen updated her computer and the issue resolved. | Not able to replicate, reached out to madysen. | ||||||||||||||
| 1005 | 03/30/22 | Reed Simonsis | Naviga | plan It | 7743 | 463524635346360 | Need to move the date | Reached out to the company twice while letting them know the deadline. No answer after 2 times reaching out. | | | JENNIFER BRINK | Resolved | Moving Date | Need moved to april. April is the last month we can do these so might be cancelled if i get 0 answer within time. | |||||||||||||
| 1006 | 03/30/22 | Reed Simonsis | Naviga | Nita Labeling Systems | 7610 | 44954 | Missing a date/Need a date | Promotion for 3d tour that was just sent from materport. Need moved into april | | | JENNIFER BRINK | Resolved | Moving Date | please move into april | |||||||||||||
| 1007 | 03/30/22 | Reed Simonsis | Naviga | Inductive Automation | 8204 | 517665184051768 | Missing a date/Need a date | In contact with the client and is in the process. Has not been finished. Moving billing to be safe. Facebook post is to promot the case study. | | | JENNIFER BRINK | Resolved | Moving Date | please move into april or may | |||||||||||||
| 1008 | 03/30/22 | Reed Simonsis | Naviga | Bishop-Wisecarver Corp | 8447 | 53143 53144 53138 53158 53146 53145 | Need to move the date | need moved for billing | | | JENNIFER BRINK | Resolved | Moving Date | (53146,53144,53143) - this package is a webinar brief that is currently being worked on with the client and havent recieve the full materials. Needs to be moved into april if possible or later. The Webinar Eblast needs to be changed to a white paper industry webinar eblast as it was not entered correctly. (53138) - supplied html just needs to be moved into april, the client didnt have materials ready. (53145) - This is a random eblast extension with no correlating eblast. Should we move this untill i figure out what its there for? (53158) - Currently being worked on but not finished, please move to date out of billing. | |||||||||||||
| 1009 | 03/30/22 | Reed Simonsis | Naviga | AVEVA | 6271 | 373,654,989,737,366 | Need to move the date | This is the ongoing video creation that has been moving for almost a year. Still no progress made from erik. | | | JENNIFER BRINK | Resolved | Moving Date | Please move into next month. Kurt may cancel. | |||||||||||||
| 1010 | 03/30/22 | Reed Simonsis | Naviga | Wago | 7986 | 49084 | Need to move the date | Thought this was up and running but it looks like it is missing material. | | | JENNIFER BRINK | Resolved | Moving Date | please move/ extend the pan natives. These will be uploaded for billing | |||||||||||||
| 1011 | 03/30/22 | Reed Simonsis | Naviga | ServiceNow | 8181 | 51492 | Need to move the date | Cannot change date due to past date | | | JENNIFER BRINK | Resolved | Moving Date | Need the webinar brief moved into april as it has not been created yet. Webinar launched yesterday. | |||||||||||||
| 1012 | 03/30/22 | Reed Simonsis | Naviga | HP 3D Printing | 8459 | 53206 | Need to move the date | Cannot change date due to pricing | | | JENNIFER BRINK | Resolved | Moving Date | For billing, Please move date into april/may as client did not upload materials. | Moved to May 2 | ||||||||||||
| 1013 | 03/30/22 | MaryAnn Coyle | Naviga | Domino | 8470 | 54652 | Need to move the date | 2023 Mini directory should be moved to July 2023--can't move it because of discount. Do you want me to re-add the 2023 LIP package and delete out existing? | | | JENNIFER BRINK | Resolved | System Configuration Error | Fixed the package to have the correct rate line. and fixed wendy's plan, | |||||||||||||
| 1014 | 03/31/22 | Brian Gronowski | Naviga | Freudenberg-NOK Sealing Technologies | 8080 | Need to move the date | nothing yet | | | Zanzy Begoun | Resolved | Product Update/Close Date Change | Can you open/remove/extend the due date for the LIP (Package Only). We offer to some new folks who start their program with us late and it only includes the digital portion | Alicia said to confirm with Wendy since this is not currently a product offered in Naivga. Waiting on Wendy's response... | |||||||||||||
| 1015 | 03/31/22 | Brian Gronowski | Naviga | Stellar | 812 | Product Issue | nothing yet | | | Zanzy Begoun | Resolved | Product Update/Close Date Change | Can we add a Product Details link for Global 250 and link to here https://hub.pmmimediagroup.com/global-250-food-and-beverage-manufacturers-sponsorship/?brand=7-e8e9b6cd85-d72vmh | All set. You'll need to re-add the product if you want to see the udpate | |||||||||||||
| 1016 | 03/31/22 | Brian Gronowski | Leadworks | https://cloud.pmmimediagroup.com/advertiser/view/id/2812 | https://cloud.pmmimediagroup.com/advertiser/view/id/2812 | Leadworks Issue | Brian is seeing a double line for Converge in his right rail for his customers (Aptean, Industrial Magnetics, Urschel). I am not seeing that so I think it may be a permissions thing. -- Kelly | | | JENNIFER BRINK | Resolved | System Configuration Error | Duplicate... Ticket open. | This has been fixed! | https://pmmimediagroup.atlassian.net/browse/LW-872 | ||||||||||||
| 1017 | 03/31/22 | Brian Gronowski | Leadworks | ThermOmegaTech | Leadworks Issue | nothing yet | | | JENNIFER BRINK | Resolved | System Configuration Error | Why do we have Converge Beta listed 2x in LW? | This has been fixed! | https://pmmimediagroup.atlassian.net/browse/LW-872 | |||||||||||||
| 1018 | 03/31/22 | MaryAnn Coyle | Leadworks | Econocorp | Other | What is the correct way to remove a user from Leadworks or detach from a company? I am unable to remove Justin Kirkpatrick's Econocorp's relationship in Salesforce but he is marked for deletion and we unchecked the Active box in Leadworks user. Anything else we need to do? | | | JENNIFER BRINK | Resolved | Not an error | He should cycle out in the overnight sync. | |||||||||||||||
| 1019 | 03/31/22 | MaryAnn Coyle | BASE/Websites | GE Digital | Base/Website Issue | https://www.automationworld.com/leaders has some errors in categories and I narrowed it down to GE Digital. I removed youtube and uploaded new broken image but still not fixed | | | JENNIFER BRINK | Resolved | System Bug | Zanzy & MAC narrowed the issue down. Images from a couple companies (GE digital, IntervalZero) are broken in Base and we're unsure why. As long as the primary image is working, the site works. So we fixed it for the time being, but Jenn can you please put a ticket in with Base to see if they can figure out why the images broke and restore them? | https://trello.com/c/wTamONoO/286-leaders-in-automation-broken-images | ||||||||||||||
| 1020 | 04/01/22 | Reed Simonsis | Naviga | Wago | 6040 | 54830 | Need to move the date | Cannot change date due to pricing | | | Zanzy Begoun | Resolved | Moving Date | Please change 4/6 to 4/28. Thanks, | |||||||||||||
| 1021 | 04/04/22 | Reed Simonsis | Naviga | Cognex | 8668 | 54483 | Need to move the date | Cannot change date due to pricing | | | JENNIFER BRINK | Resolved | Moving Date | Please move to April 26th. Thanks, | Moved | ||||||||||||
| 1022 | 04/04/22 | Courtney Nichols | Naviga | Inductive | 8204 | 51758 | Need to move the date | can't move it myself | | | JENNIFER BRINK | Resolved | Moving Date | please move to ~ 5/15 | Moved | ||||||||||||
| 1023 | 04/05/22 | ELIZABETH TIERNEY | Naviga | MG america | 8737 | Custom Product Request | na | | | ALICIA PETTIGREW | Zanzy Begoun | Resolved | Custom Product | Need to add item for show daily outside back cover. The price should be $12,257, which is 3% more than the client paid last year. | Added new rateline & position | ||||||||||||
| 1024 | 04/05/22 | Courtney Nichols | Naviga | Inductive | 8204 | 51719 | Need to move the date | na | | | JENNIFER BRINK | Resolved | Moving Date | please move supplied html to 5/26. Thanks. | Done! | ||||||||||||
| 1025 | 04/05/22 | Courtney Nichols | Naviga | Shick Esteve | 7655 | 45437 | Billing Issues | form | | | JENNIFER BRINK | Resolved | Billing | Hi Jenn, I noticed a billing issue this morning for Shick Esteve - they did not make their March native campaign, but we did bill for it, and they have opted not to reschedule it for later in the year. Can we put a credit through? Line 45437 Order 7655 | We are able to open and remove the invoice all together. Waiting on Janet to release the line item. Deleted! | ||||||||||||
| 1026 | 04/06/22 | MaryAnn Coyle | BASE/Websites | Soft Robotics | Base/Website Issue | Trying very hard to get the contacts to appear in the following order on Soft Robotics profile page: https://www.packworld.com/home/company/13318772/soft-robotics. Top: Jeff Beck (https://manage.pmmimediagroup.com/content/edit/contact/21952973), Middle: Mark Chiapetta (https://manage.pmmimediagroup.com/content/edit/contact/21952856)and last: Mike Welborn (https://manage.pmmimediagroup.com/content/edit/contact/22159296) | | | JENNIFER BRINK | Resolved | System Bug | The contacts will now be ordered by Published Date! | https://trello.com/c/VL5qCT1I/295-is-there-a-way-to-re-order-contacts-on-a-leaders-page | ||||||||||||||
| 1027 | 04/06/22 | Brian Gronowski | Naviga | Eriez | Billing Issues | nothing yet | | | JENNIFER BRINK | Resolved | System Bug | When I updated a production contact the system automatically changed the billing contact too. I only need to update production contact | Put the billing contact back to Matt. For some reason Naviga didn't have Matt on the list for billing contact. I put him there and made him the default in Naviga. | ||||||||||||||
| 1028 | 04/06/22 | Reed Simonsis | Naviga | Cognex | 8668 | 54533.1 | Need to move the date | Cannot change date due to pricing | | | JENNIFER BRINK | Resolved | Moving Date | Please change date to 4/15 or later. | |||||||||||||
| 1029 | 04/06/22 | Reed Simonsis | Naviga | WAgo | 7983 | 49068.1 | Missing a date/Need a date | Cannot change date due to pricing | | | JENNIFER BRINK | Resolved | Moving Date | Need 4/1 moved to 4/15 | |||||||||||||
| 1030 | 04/07/22 | Brian Gronowski | Naviga | ATS Engineering | 8792 | Product Issue | nothing yet | | | JENNIFER BRINK | Resolved | System Configuration Error | Unable to add show daily to plan, get error message | Mandatory positions was selected. I adjusted it to Positions "Yes". Not all line require positions. | Need size... i don't see an issue with the order set up, so asked for more details about the error. Waiting on Brian. | ||||||||||||
| 1031 | 04/08/22 | ELIZABETH TIERNEY | Naviga | morrison | 7617 | Rate Line Addition/Adjustment | trying to add a 1/2 horizontal showcase ad to a plan and getting a "must select a position" error | | | JENNIFER BRINK | Resolved | System Bug | successfully added the ad to the order. Waiting for liz to confirm it is correct. | ||||||||||||||
| 1032 | 04/08/22 | Reed Simonsis | Naviga | Robotic Industries Assn. and their agency: Mosaic Media | Other | Reed tried to force sync the two | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | I'm trying to enter an order for RIA and agency and contact is not pulling through. There is an opportunity in SF | Company is not synced with Naviga as needed. | ||||||||||||||
| 1033 | 04/11/22 | Mikayala Delson | Leadworks | Sika Corporation | Leadworks Issue | I would like to find the correct Leadworks Username for Jim Gildea. There are currently 3 usernames in LW and I don't know which one is correct. Is there a way to delete the additional usernames? | | | JENNIFER BRINK | Resolved | Question | This is the right one: https://cloud.pmmimediagroup.com/user/update?id=5017 | |||||||||||||||
| 1034 | 04/11/22 | Mikayala Delson | BASE/Websites | Universal Robots | Template Issue | Hi Jenn, I'm trying to enter a phone number field for Universal's registration page. On my end, it shows only one phone number slot but Bea is seeing two phone number slots. I tried deleting one slot in Wufoo, but then both phone numbers slots were gone on the reg page. | | | JENNIFER BRINK | Resolved | User Error - CST | WuFoo: https://pmmimediagroup.wufoo.com/build/beyond-the-cobot-postdeployment-tools-to-acceler/ | Removed extra state field and need fixed it so the Phone number field should only show once. | ||||||||||||||
| 1035 | 04/12/22 | Mikayala Delson | Leadworks | Central States | Other | Client's Scout Beacon 'fell off' on their end and will re-add it. Brian is asking if they can have the old data which is a conflict. The email addresses all live in their Scout campaign (https://cloud.pmmimediagroup.com/campaign/view?id=30623) BUT the suppression because of privacy laws is not evident so not sure how to go about getting data to rep. | | | JENNIFER BRINK | Resolved | Question | The converge/scout data will only display data from the last 6 months… so we wouldn’t be able to pull old data into their view. HOWEVER, they have access to the campaign as an advertiser and the data that is there does have suppression applied. LW will never show Canada email addresses or add anyone from Mexico or the EU without explicit consent. | |||||||||||||||
| 1036 | 04/12/22 | Kurt Belisle | Naviga | Opto22 | Monthly | Custom Product Request | Per Alicia's memo on 4/5 under PMG products | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Opto22 has the inside back cover for all of their print ads but when they purchase the IIoT supplement their ad still goes on the inside back cover of the print magazine and the outside back cover of the ebook. I've been noting this in the notes area of Naviga. I'm not sure if this is still okay or if there needs to be a new product added to naviga. | There is a Rate line called "IIoT - Outside Back Cover Digital" This would give Opto22 the digital cover. | |||||||||||||
| 1037 | 04/12/22 | FLAVEL SHURTLEFF | Send My Ad | Duplicate Handbook Entries for April and Clients are beiing alerted | Help with a view | Received an email from a client saying they had already submitted April AW ad materials, I went into SMA and all my April AW ads had been duped into new files and clients notified, even though material had already been submitted. | | | JENNIFER BRINK | Resolved | User Error - CST | These ads have run correctly, it's just that clients are being asked to submit ads they've already submitted. | George had manually entered the ads... not an error just need to delete the dups. | Sent email to Simone to see if the view can remove cancelled items | |||||||||||||
| 1038 | 04/12/22 | Christine Smallwood | SalesForce | Syntegon 7909 + Veritiv 7747 | 7909 and 7747 | https://pmmidotorg.lightning.force.com/lightning/o/Opportunity/list?filterName=00B1I000008OuplUAC | Help with a view | n/a | | | JENNIFER BRINK | Resolved | Not an error | Please let me know if a "cancelled" Naviga opportunity can be removed from my sales "opportunities" view: https://pmmidotorg.lightning.force.com/lightning/o/Opportunity/list?filterName=00B1I000008OuplUAC | |||||||||||||
| 1039 | 04/12/22 | Mikayala Delson | SalesForce | Central States Industrial | Other | Just a question, but is it possible if we were to add the csistore.com URL to CSI's advertiser settings to allow for data to flow for both websites? Or would Brian have to create a separate company in Leadworks/Salesforce for this? | | | JENNIFER BRINK | Resolved | Question | ||||||||||||||||
| 1040 | 04/12/22 | FLAVEL SHURTLEFF | Naviga | ASCO LLP | tbd | tbd | Other | Sharon Enochs requested a 2/3 Vertical print size for AW Handbooks in Naviga. We have the size in SMA. | | | Zanzy Begoun | Resolved | Product Update/Close Date Change | ||||||||||||||
| 1041 | 04/13/22 | Brian Gronowski | Naviga | PPG | 8671 | Rate Line Addition/Adjustment | Tried to change dates and impression level | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | I need to change flighting month to May 1 - may 31 and adjust the impressions level to 25,000. Client is ready to approve | This looks complete, waiting for Brian to confirm. | |||||||||||||
| 1042 | 04/13/22 | Christine Smallwood | SalesForce | Meler - Naviga 8537 | Naviga 8537 | https://pmmidotorg.lightning.force.com/lightning/r/Opportunity/0068W00000T11OnQAJ/view | Help with a view | refresh Opportunities View | | | JENNIFER BRINK | Resolved | Question | This is a 2023 Leaders approval; and it is approved; however remains in my Opportunities view. Any chance it can be moved off of that view? | This will fall off after the order is moved to confirmed in Naviga. | ||||||||||||
| 1043 | 04/13/22 | Stephanie Haag | Naviga | Lidres | Other | Need to add Robotics to the list of Categories for Lidres. | | | Zanzy Begoun | Resolved | System Configuration Error | Naviga still had 2021 categories. 2022 form created and added | |||||||||||||||
| 1044 | 04/14/22 | Brian Gronowski | Naviga | Freudenberg-NOK Sealing Technologies | 8080 | Billing Contact not pulling through | n | | | JENNIFER BRINK | Resolved | Question | Can you force an update. Not updating billing informatoin | I seeing Lena there! | |||||||||||||
| 1045 | 04/14/22 | WENDY SAWTELL | Naviga | NA | Other | I'd like to confirm that the revenue from the free CP+M newsletters (Focus and exclusive) are being included in our numbers, because I'm seeing the value as zero. I think there's something happening on the backend, and want to confirm. I'd also love to see a report of the "free" stuff with the PMG value if possible. Thanks. | | | JENNIFER BRINK | Resolved | Feature Request | Sent Wendy the numbers and explained where they live. | |||||||||||||||
| 1046 | 04/15/22 | MaryAnn Coyle | BASE/Websites | N/A | Other | Wondering if I would be able to allowed access to google analytics for our sites? It is helpful when filling out RFPs and zigma does not always provide all metrics requested. | | | Joan Jacinto | Resolved | Question | ||||||||||||||||
| 1047 | 04/18/22 | Sharon Enochs | Naviga | ServiceNow | 8828 | Product Issue | N/A | | | Zanzy Begoun | Resolved | User Error - Sales Rep | Hi, when loading an order for Syndicated Content I want to charge $6500 and deliver the higher end package, this error message appears after I try to save the rate change. Also, no elements appear to choose dates. Here's the error message when trying to save rate change: This Product requires the selection of a Ratecard. | Wasn't using the package. | |||||||||||||
| 1048 | 04/18/22 | MaryAnn Coyle | Naviga | Native Ads | Product Issue | When trying to add a pfw site native ad to a plan, naviga says June has no inventory available, but when I go to the inventory view for that product (attached screenshot), every month is shown as available. | | | Zanzy Begoun | Resolved | Product Update/Close Date Change | Somehow the position disappeared, but I added it back to the rateline and now it works fine | |||||||||||||||
| 1049 | 04/18/22 | Reed Simonsis | Naviga | unified flex packagin technologies | 8206 | 53075 | Billing Issues | Eblast was a make good. The line item was billed to the client for the current amount in naviga. | | | JENNIFER BRINK | Resolved | Billing | Please create a negative line item for the line ID mentioned per Janets request. See file for email confirmation. | Created a negative line item, but want Jenn to confirm when she's back before I close this out | ||||||||||||
| 1050 | 04/19/22 | MaryAnn Coyle | Other | N/a | Other | I know we allow 3rd party ad tags for the .com banner ads but do we accept vast tags? | | | JENNIFER BRINK | Resolved | Won't Do | We can't use VAST Tags in GAM. we don't support video | |||||||||||||||
| 1051 | 04/19/22 | Bea Greany | Naviga | multiple | multiple | multiple | Need to move the date | looking at upcoming PW mailings in Naviga Production by Sales Rep I noticed too many PW mailings on several dates. I confirmed overbooking of PW eblasts using https://pmg.navigahub.com/ew/pmg/ad/enewsletter_positions.aspx?a_module=AD | | | JENNIFER BRINK | Resolved | Question | I've found several overbooked dates for PW. Too many eblasts are confirmed. Naviga should only allow 2 eblasts & 1 NL per weekday (or 4 eblasts). May 11, May 12, May 17, May 18, May 19 - all have too many eblasts | These were sent to the CSMs to move in Feb... System isn't broken, YAY! | ||||||||||||
| 1052 | 04/19/22 | Mikayala Delson | Naviga | Universal Pure and Avure Technologies, Inc. | 8800 and 8819 | Billing Issues | Hey Jenn, could you please take a look at the notes under these two orders? What is supposed to happen in terms of billing with these two? | | | JENNIFER BRINK | Resolved | Question | It states: Do not invoice, $1000 rate will be an internal transfer to PMG from PMMI for Cold Pressure Council sponsorship | Explained the process. | |||||||||||||
| 1053 | 04/19/22 | Kurt Belisle | Naviga | BellaRx | 8842 | Other | The client wants a 1/2 page ad combo with their profile in the Platinum EXPO PACK showcase package. How do I do that in Naviga? | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Updated the size and sent kurt instructions. | ||||||||||||||
| 1054 | 04/19/22 | Hannah Cater | BASE/Websites | HCP: Logistic for the Life Sciences New Details scheduling | Base/Website Issue | After scheduling articles to April 30 (Template testing) I could not create a campaign in Base | | | JENNIFER BRINK | Resolved | UI Clarity | this is part of an integration project. Bea is already handling. | |||||||||||||||
| 1055 | 04/20/22 | Kurt Belisle | Naviga | ProPack | 8711 | Other | I'm trying to find the newsletter product that is free to CPA members | | | JENNIFER BRINK | Resolved | Question | I'd also like to understand how to tell in SF if a company is a CPA member. | Sent Kurt an email. | |||||||||||||
| 1056 | 04/20/22 | Courtney Nichols | Leadworks | Universal Robots | Leadworks Issue | NA | | | JENNIFER BRINK | Resolved | Question | Hi Jenn, can you add the custom question fields to leadworks for this form? Thank you! https://www.automationworld.com/home/webinar/22119093/beyond-the-cobot-postdeployment-tools-to-accelerate-automation | Added 2 custom question columns. | ||||||||||||||
| 1057 | 04/21/22 | Mikayala Delson | Naviga | Heat and Control | 8018 | 49737 and 55458 | Billing Issues | Hi Jenn, I tried to change this PW LinkedIn to a Mundo LinkedIn post. Upon creating the Mundo LI, the price did not match the original PW LI. I confirmed with Leo and we would like the Mundo price to match the original PW price. | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | removed pw line and updated MP pricing. | |||||||||||||
| 1058 | 04/22/22 | Mikayala Delson | Naviga | PPG | 8671 | Other | The line item in this order got canceled so I deleted it. How can I remove the entire order? | | | JENNIFER BRINK | Resolved | Question | the cancel this campaign is in the same drop down menu as the status change. I cancelled the order for you | ||||||||||||||
| 1059 | 04/22/22 | Courtney Nichols | Leadworks | UR | Leadworks Issue | NA | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Hi Jenn, can you please add two custom questions columns to this webinar lead report: https://cloud.pmmimediagroup.com/campaign/view?id=37306 // Thank you! | Added custom fields | ||||||||||||||
| 1060 | 04/22/22 | Mikayala Delson | Leadworks | American Cutting Edge | 8739 | 54759 and 54760 | Template Issue | I am trying to force enter in metrics for these two PAN campaigns but whenever I try to save them, they do not save in Leadworks: | | | JENNIFER BRINK | Resolved | User Error - CST | https://cloud.pmmimediagroup.com/audienceNetwork/addData?cid=38567 and https://cloud.pmmimediagroup.com/audienceNetwork/addData?cid=38568 | Just needed to add the numbers without commas and the stats stayed! | Sent Mikayla an email asking for some more detials. | |||||||||||
| 1061 | 04/25/22 | Mikayala Delson | Naviga | Enercon Industries | 7498 | 43929 | Template Issue | I'd like to switch this PACK EXPO showcase form to the 2022 Production Form but I am receiving an error. | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Form changed - Discount was preventing change. | |||||||||||||
| 1062 | 04/25/22 | MaryAnn Coyle | Omeda | NA | Omeda Issue | Daniel wants to target Europe for some banner ads. Is this Omeda query still valid for a PAN retargeting campaign: Retargeting_Europe - No VCT | | | JENNIFER BRINK | Resolved | Question | yes... still valid. | |||||||||||||||
| 1063 | 04/26/22 | Reed Simonsis | Naviga | fabco-air | 8161 | 51229 | Missing a date/Need a date | Price change preventing move. | | | JENNIFER BRINK | Resolved | Moving Date | Please move 5/17 to 5/16 since it is overbooked. | Done | ||||||||||||
| 1064 | 04/27/22 | Reed Simonsis | Naviga | wago | 7986 | 49073 | Need to move the date | Cannot change date due to pricing | | | JENNIFER BRINK | Resolved | Moving Date | Please move to May 30th tuesday. Allowing more production time for the tactical brief. | Done | ||||||||||||
| 1065 | 04/27/22 | PATRICK YOUNG | Other | ProXES, Inc | TBD | TBD | Custom Product Request | Create a Product for Companies in the PEI Processing Zone | | | ALICIA PETTIGREW | Resolved | Custom Product | Can we create a product/package that includes a Showcase Page in the PZ PFW PEI issue and PFW Spotlight on PEI. Something similar to the Silver Package that was created for Expo Pack For a one page profile and eblast we would recommend a pricing of $3,625 before member discount | No longer creating packages. | ||||||||||||
| 1066 | 04/27/22 | Reed Simonsis | Naviga | schneider electric | 8049 | 50138 | Need to move the date | Banner ads have not started | | | JENNIFER BRINK | Resolved | Moving Date | Please adjust monthly pricing and impressions. Impression total is 60,000. Please distribute cost and impressions starting in May to the end of the year. Thanks, | Done - There are still 2 oversold lines on this one, you will need to move the NL issues to another date. | ||||||||||||
| 1067 | 04/27/22 | Reed Simonsis | Naviga | schneider electric | 8049 | 50139 | Need to move the date | Cannot change date due to pricing | | | JENNIFER BRINK | Resolved | Moving Date | please change 2/11 to june 30th | Done | ||||||||||||
| 1068 | 04/28/22 | Reed Simonsis | Naviga | NSK | 7968 | 48792 | Need to move the date | Cannot change date due to pricing | | | JENNIFER BRINK | Resolved | Moving Date | Please move to may 10th as the date was missed due to production time. | done | ||||||||||||
| 1069 |
| 04/28/22 | Courtney Nichols | Naviga | sk and aveva | 7881 and 6271 | 51361 and 49897 | Need to move the date | - | | | JENNIFER BRINK | Resolved | Moving Date | please move aveva FB date to 5/6 and sk FB date to 5/13 | Done | |||||||||||
| 1070 | 04/28/22 | Reed Simonsis | Naviga | schneider electric | 8049 | 5,013,650,137.00 | Rate Line Addition/Adjustment | Changed joyces voice to hand picked's. | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Please match the pricing of the 2 Joyces voice to the hand picked's and delete the joyces voices. Thank you! | Done | ||||||||||||
| 1071 | 04/28/22 | Jake Brock | Naviga | AutoStore AS | 8888 | 55648 | Missing a date/Need a date | Tried grabbing date, error message it was closed. | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | I am hoping you can help me out with a proposal. I am trying to grab the 5/25 HCP webinar date for a client but it has already closed since its less than four weeks out. I have already communicated with the client the immediate turnaround and they are ready to get materials over right away and have already received the specs to work on. Wendy gave me approval as long as production is good with it. Would you be able to help with the Naviga order to put the 5/25 date in for me? Right now I just have a place holder but I have the correct eblast dates. They are looking to approve order ASAP and start working on materials. Thanks! | done | ||||||||||||
| 1072 | 04/29/22 | Reed Simonsis | Naviga | HP 3D Printing | 8459 | 53385 | Need to move the date | cannot change date | | | JENNIFER BRINK | Resolved | Moving Date | Please move the webinar brief into may as it has not been started. Thanks, | Done | ||||||||||||
| 1073 | 04/29/22 | Reed Simonsis | Naviga | wago | 6040 | 54830 | Need to move the date | Cannot change date due to pricing | | | JENNIFER BRINK | Resolved | Moving Date | Please move eblast to a future date to remove out of april billing. Also, this eblast does not show up in leadworks. Is there some way to force it into leadworks?Thanks, | Done | ||||||||||||
| 1074 | 04/29/22 | Mikayala Delson | Naviga | PMMI | 8891 | 556,535,565,455,655 | Rate Line Addition/Adjustment | Hi Jenn, can you please zero out these three line items? | | | JENNIFER BRINK | Resolved | Billing | House Ads - No approval needed | Done | ||||||||||||
| 1075 | 05/02/22 | WENDY SAWTELL | Naviga | NA | Other | want to confirm we didn't overbook CM+P newsletters...numbers don't look right. 8 advertisers. See attached | | | JENNIFER BRINK | Resolved | Question | We allow 8 advertisers in the CM+P Focus. | |||||||||||||||
| 1076 | 05/02/22 | MaryAnn Coyle | Naviga | Brenton et al | 7443 | 5,517,855,179.00 | Need to move the date | I know you worked so hard on separating the FB/LI combos into separate line items but now we are unable to move dates because there is no Description filled in. I am just showing the Brenton ones as an example. Woudl you be able to add the descriptions so you won't have to be bogged down by moving dates for csms? | | | JENNIFER BRINK | Resolved | Moving Date | Updated the Dates. Rate line is hidden for package use, admin will need to update | |||||||||||||
| 1077 | 05/02/22 | Kelly Greeby | Leadworks | N/A | N/A | Leadworks Issue | Uploading materials to send | | | JENNIFER BRINK | Resolved | System Bug | When uploading materials to a customers send for this script creation I noticed that the move ad function isn't working properly. Can you please submit a high priority ticket. | https://pmmimediagroup.atlassian.net/browse/LW-890 | |||||||||||||
| 1078 | 05/03/22 | Kurt Belisle | Naviga | AVEVA | 7725 | Commission Split | Other | Roxy sold the Mundo portion for $3,900 and the AW portion was sold by me. I want to make sure the commission is paid accordingly. | | | JENNIFER BRINK | Resolved | Question | This is set up as it should be. I see Kurt on the AW lines. | |||||||||||||
| 1079 | 05/03/22 | Kurt Belisle | Naviga | husky injection | 8714 | Change billing to Husky and not the agency | Billing Contact not pulling through | I removed the agency from the account but can't get naviga to just bill directly to Husky | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Please help as soon as possible. They need to approve the order soon to keep dates. | The agency didn't fully remove. Peter at Husky is now the Billing Contact. | ||||||||||||
| 1080 | 05/03/22 | Reed Simonsis | Naviga | CPA Billing Use Only house campagin | 7733 | N/A | Rate Line Addition/Adjustment | Went to add an order to the house campaign as i do with all of the orders. Nothing was pulling through in the rate lines. | | | JENNIFER BRINK | Resolved | System Configuration Error | I have attached the view i see when trying to go through an select a rate card. | Naviga changed the way clients are attached to rate cards and I missed this one! Sorry! It should work now. | ||||||||||||
| 1081 | 05/03/22 | Courtney Nichols | Naviga | AVEVA | 8648 | 5,568,555,687.00 | Rate Line Addition/Adjustment | - | | | JENNIFER BRINK | Resolved | Billing | can you please adjust the 8/11 eblast cost to $4000 and the 8/11 extension to $500. AVEVA gets discounted AW priicing per Kurt - thanks! | Done | ||||||||||||
| 1082 | 05/03/22 | FLAVEL SHURTLEFF | Naviga | TABLEU Reporting Pull | Reporting Issue | Print a NAVIGA Tableau report for McKenna and the team, but the report isn't coming through completed. | | | JENNIFER BRINK | Resolved | User Error - CST | Only the Product ID of PANBANADS shows up on my output report. Missing print, etc. | Done | Will meet with George to help export | |||||||||||||
| 1083 | 05/04/22 | Mikayala Delson | Naviga | Crystal Packaging, Inc. | 8247 | Rate Line Addition/Adjustment | I am trying to add Crystal Packaging (8898) to Leo's CP Billing campaign (8247) but there is no Rateline showing up so I cannon add that line item. | | | JENNIFER BRINK | Resolved | System Configuration Error | Naviga changed the way clients are attached to rate cards and I missed this one! Sorry! It should work now. | ||||||||||||||
| 1084 | 05/04/22 | PATRICK YOUNG | Naviga | TBD | NA | Other | Why is CPC details appearing on the PFW Eblast Inventory list. This is very confusing and not needed. | | | JENNIFER BRINK | Resolved | UI Clarity | Worked with Brian to resolve the issue and remove the confusion | ||||||||||||||
| 1085 | 05/06/22 | Bea Greany | Naviga | multiple | MAY 17: 7681 Valco Melton; 8466 Sidel, 8875 Ampco, 8897 TC Packaging. AND MORE. | MAY 17: 47392 Valco; 53230 Sidel; 55537 Ampco, 55680 TC Packaging. AND MORE. | Need to move the date | This is a scheduling error. Ali Cruz asked that we move the send dates for Destacado en EXPO PACK NLs from Tuesday to Thursday., except for Tue 5/31 because there's also a NL that week on Thursday. | | | JENNIFER BRINK | Resolved | Custom Product | Additional advertisers also hold these NL dates in orders. Orders named above are status R1, R2, R3, CO, IS | Done | ||||||||||||
| 1086 | 05/06/22 | Reed Simonsis | Naviga | NSK | 7968 | 48,792.00 | Missing a date/Need a date | Continued edits to tech minute. Price change. | | | JENNIFER BRINK | Resolved | Moving Date | please move to 5/20 | |||||||||||||
| 1087 | 05/10/22 | Mikayala Delson | Send My Ad | GEA | 8303 | Template Issue | Hey Jenn. GEA should have automatically “integrated” into Send My Ad for the June issue of ProFood World but George says it is not appearing | | | JENNIFER BRINK | Resolved | System Bug | Working with Erick to find the root cause. | ||||||||||||||
| 1088 | 05/10/22 | PATRICK YOUNG | Naviga | Fristam Pumps USA | Opp# 8944 | Rate Line Addition/Adjustment | Please change rate in MP to $3,915. This rate will match their full page rate in February. | | | WENDY SAWTELL | Resolved | Billing | Done | ||||||||||||||
| 1089 | 05/10/22 | FLAVEL SHURTLEFF | Send My Ad | ProFood World June 2022 print ads are missing on SMA versus NAVIGA | Product Issue | Compared NAVIGA's PFW June 2022 print ads to SMA. SMA is missing 20 clients. | | | JENNIFER BRINK | Resolved | System Bug | I recently submitted a similar request on the Healthcare Packaging May/June NAVIGA/SMA system. | |||||||||||||||
| 1090 | 05/10/22 | FLAVEL SHURTLEFF | Send My Ad | Missing SMA entries for May/June 2022 HCP Print | Product Issue | I was double-checking SMA ads to NAVIGA ads for May/June 2022 HCP print. | | | JENNIFER BRINK | Resolved | System Bug | Compared May/June HCP print NAVIGA ad report to SMA ads for, 5 ads did not transfer over to SMA from NAVIGA | looking into this. | ||||||||||||||
| 1091 | 05/11/22 | Bea Greany | Naviga | Antares Vision, Advertiser ID 100323 | 8661 | 55,874.00 | Other | HCP video eblast make good. Need 5/13 HCP video eblast $ zeroed out. | | | JENNIFER BRINK | Resolved | Make Good | 5/13 HCP Video eblast is a make-good from the 5/3 eblast and needs to be zeroed out. Due to an Omeda error in the sending query, the 5/3 eblast only deployed to a small portion of the audience list. The 5/13 eblast will be deployed to the rest of the HCP 3rd party list. | Done | ||||||||||||
| 1092 | 05/12/22 | PATRICK YOUNG | Naviga | ESI Group USA | Opp # 8954 | Rate Line Addition/Adjustment | Please change to FB campaign to $500 | | | WENDY SAWTELL | Resolved | Billing | In 2020 and 2021 the FB campaign was part of merchandising and was done at no charge. The $500 fee will cover our costs per AP. | ||||||||||||||
| 1093 | 05/12/22 | Kurt Belisle | Naviga | 100199 | SalesForce/Naviga sync | I'm getting the "this custoerm is not set up as an advertiser" notification but I see in their profile, they are set up. | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | I need June 1st AW eblast for this client. | |||||||||||||||
| 1094 | 05/12/22 | FLAVEL SHURTLEFF | Send My Ad | OEM Summer 2022 NAVIGA ads vs. SMA | Product Issue | Similar to my issues ProFood and Healthcare, missing ads when comparing two reports from SMA and Naviga | | | JENNIFER BRINK | Resolved | System Bug | 13 out of 24 ads missing from SMA that are in NAVIGA for Summer OEM | There was an issue on the Naviga side. Erick has pushed the ads and is addressing the problem. | ||||||||||||||
| 1095 | 05/13/22 | Bea Greany | Naviga | Aptean 101335 | 8659 | 55,954.00 | Other | added a MAKE GOOD May 15 PFW Webianar eblast to the campaign | | | JENNIFER BRINK | Resolved | Make Good | Please zero out the cost of the May 15 PFW webinar eblast, line ID 55954. This is a make-good for a date error in the May 13 webinar eblast. | Done | ||||||||||||
| 1096 | 05/13/22 | Mikayala Delson | Naviga | PMMI | 8956 and 8957 | 55951 and 55952 | Rate Line Addition/Adjustment | Hi Jenn, can you please zero out these two line items? | | | JENNIFER BRINK | Resolved | Billing | Done | |||||||||||||
| 1097 | 05/16/22 | Bea Greany | Naviga | multiple | multiple | multiple | Need to move the date | I just noticed the CM+P Services Focus NL set for Nov 2 is supposed to be Nov 22. | | | JENNIFER BRINK | Resolved | Moving Date | I had the CP Focus on the calendar for Nov 22 but in one of my docs created for the reassignment to the 2 NL versions, I entered the date as Nov 2 (my mistake). | Done | ||||||||||||
| 1098 | 05/16/22 | Bea Greany | Naviga | multiple | multiple | multiple | Other | is the overbooking happening because the PMG placeholder campaign status is Q1? There may be other overbooked dates. | | | JENNIFER BRINK | Resolved | System Configuration Error | observing overbooked PW PACK EXPO eblast dates: Sep 15: 1 Packaging Focus NL plus 4 confirmed PACK EXPO eblasts; Sep 20: 1 PW Shelf Impact NL plus 4 confirmed PACK EXPO eblasts. Refer to screenshot. | We went through and fixed the overbooked dates. CSMs will alert clients/Reps. | ||||||||||||
| 1099 | 05/16/22 | Bea Greany | Naviga | multiple | multiple | multiple | Other | observing overbooked PW PACK EXPO eblast date Sep 13, 2022. Currently 1 MAI NL plus 3 PW PACK EXPO eblasts – refer to screenshot. | | | JENNIFER BRINK | Resolved | System Configuration Error | The order reserving inventory for this product is in the q1 status. To pull the PMG hold items from inventory the order needs to be moved to R1 | |||||||||||||
| 1100 | 05/17/22 | Reed Simonsis | Naviga | OPC Foundation | 8243 | 51,980.00 | Need to move the date | Cannot change date due to pricing | | | JENNIFER BRINK | Resolved | Moving Date | This Eblast did not run and they were billed. Please move this eblast to 8/11 and 0 out to balance the order. Slack me if thats confusing or we need to confirm with janet!Thanks, | Done | ||||||||||||
| 1101 | 05/17/22 | Mikayala Delson | BASE/Websites | Mundo | Base/Website Issue | Hi Jenn, having issues accessing my Base password for the Mundo account: https://manage.mundopmmi.com/login | | | JENNIFER BRINK | Resolved | Question | There is no forget password option, only says "Contact your site administrator if you need a new account created, or if you're having trouble remembering your login information. " are you able to reset? | Updated password and sent it for use. | ||||||||||||||
| 1102 | 05/17/22 | Courtney Nichols | Naviga | ARC Industry (barter) | 7612 | Need to move the date | - | | | JENNIFER BRINK | Resolved | Moving Date | Hi Jenn, this is a barter that was postponed and now needs to be fulfilled quickly due to a date change. Can you adjust or create a new line for the banners starting today?Thank you! | Done... this is the new line item 56076 | |||||||||||||
| 1103 | 05/18/22 | Brian Gronowski | Naviga | Reid Supply | 8966 | Need to move the date | Can you move close date of OEM Summer | | | JENNIFER BRINK | Resolved | Moving Date | Need a new close date for OEM summer, have a last minute ad coming in. GS said ok and can take ad | Done | |||||||||||||
| 1104 | 05/18/22 | Mikayala Delson | BASE/Websites | Husky | Template Issue | Hi Jenn, I added a phone number field in Wufoo but for some reason I cannot see it on the registration page. It only appears when I start typing in the name and info etc. --- https://www.packworld.com/home/webinar/22223435/the-right-way-to-lightweight-your-beverage-package | | | JENNIFER BRINK | Resolved | User Error - CST | https://pmmimediagroup.wufoo.com/build/the-right-way-to-lightweight-your-beverage-package/ | The form is set to only show the phone number when the country is USA. The form was functioning as it was set up to do. I removed the rule to restrict the phone number to only show when USA is selected. | ||||||||||||||
| 1105 | 05/19/22 | Bea Greany | Naviga | PE - Spotlight on PACK EXPO newsletter inventory dates | N/A | N/A | Need to move the date | we had an email discussion on April 6–7 about moving the PW SOPE newsletter from Monday, Oct 10 to Tuesday, Oct 11. We’ll send the same newsletter two days in a row. | | | JENNIFER BRINK | Resolved | Moving Date | Please move PW SOPE newsletter (and all the advertisers) from Monday, Oct 10 to Tuesday, Oct 11 | Done | ||||||||||||
| 1106 | 05/19/22 | Reed Simonsis | Naviga | Carlton Bates | 7928 | 48189 | Billing Issues | Facebook did not run. They were billed for the facebook ad and do not have content to fulfill in the future. | | | JENNIFER BRINK | Resolved | Billing | Please issue a negative line item as they were already billed and cancel this facebook ad. Thanks! | Done | ||||||||||||
| 1107 | 05/19/22 | Kurt Belisle | Naviga | AVEVA | 8636 | Other | It won't let me approve the order. All documentation is approved and attached. | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Order looks approved. | ||||||||||||||
| 1108 | 05/19/22 | ELIZABETH TIERNEY | SalesForce | none | Reporting Issue | I have a report in SF called LT_Digital_printing and the list isn't correct...there are digital printing companies that I've tagged in SF that aren't showing up on the list. Can someone look at the inquiry and see if there's a problem, please? Thanks! | | | AMBER MILLER | Resolved | System Configuration Error | ||||||||||||||||
| 1109 | 05/20/22 | Bea Greany | Naviga | N/A | N/A | N/A | Feature Request | not an error. Requesting a change to a status description. https://pmmi.box.com/s/nzua2zxc6nff5nthhdwgb8l4fjz9ry99 | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Flat Fee Digital - Naviga materials status options. I want to change “Waiting on subject/preheader/editorial” to “Waiting on subject/preheader”. Naviga is used to manage advertiser materials, not editorial. CSM teams should not have to investigate editorial NL content status. If ADVERTISER materials for an editorial NL product are in and ready, the campaign status should change to RFP. | This is on my to do list and will be complete by 6/17 | ||||||||||||
| 1110 | 05/23/22 | Bea Greany | Leadworks | all | all | N/A | Leadworks Issue | LeadWorks ad clicks are non-responsive, generating a 504 Gateway timeout message. | | | Elizabeth Kachoris | Resolved | System Bug | I experienced mixed issues with the LeadWorks platform loading but mostly the platform opens and operates. I checked a sampling of sent mailings, test mailings, ad links in eBuilder campaigns – none of the ad links are directing to the target landing page. | |||||||||||||
| 1111 | 05/23/22 | Mikayala Delson | Leadworks | Lubriplate Lubricants | Leadworks Issue | This advertiser has two names in LW. I would like to remove this username drobinson0 (Dave Robinson) and keep drobinson (David Robinson) as the only LW account. | | | JENNIFER BRINK | Resolved | System Bug | Done | |||||||||||||||
| 1112 | 05/24/22 | Reed Simonsis | Naviga | Various but near term Mitsubishi | 8994 | Other | none | | | JENNIFER BRINK | Resolved | Question | We have an order for Mitsubishi that I need to enter for 4 eblasts, 2 of which the dates fall into next year. Reed told me that 2023 dates won’t be available until July. This is a big project for Mitsubishi and we’re trying to secure dates now to coordinate with other sends they are doing (in addition to sending them a completed order). Please advise if there is anything we can do to accommodate | The dates will be open on August 1. We are not opening dates prior to release. | waiting on guidance from Kelly/Alicia | ||||||||||||
| 1113 | 05/25/22 | Reed Simonsis | Naviga | Siemens | 8923 | 55750 | Need to move the date | Price change preventing move. | | | JENNIFER BRINK | Resolved | Moving Date | Need this eblast changed from 5/31 to June 1st. Pretty please! Thank you. | Done | ||||||||||||
| 1114 | 05/25/22 | Lara Krieger | Naviga | PACKR | 50221.1 | 8064 | Other | This company should not be showing in this view for mini LIPs- status is Q1, pls look into this | | | JENNIFER BRINK | Resolved | User Error - CST | Had the quote box checked. No issue | |||||||||||||
| 1115 | 05/26/22 | Christine Smallwood | SalesForce | WIPOTEC-OCS / Naviga #102518 | Account Record | Current Year Media Spend | Other | when viewing the account record | | | JENNIFER BRINK | Resolved | System Bug | The 2022 media spend total is appearing as zero, although this client has a 2022 media spend total spend showing in Naviga of $68,950 net. Here is the SF account link: https://pmmidotorg.lightning.force.com/lightning/r/Account/0011I00000aPfpcQAC/view | Resovled. I see media spend. | Sent an email to Simone to look into why the numbers aren't showing. | |||||||||||
| 1116 | 05/26/22 | ELIZABETH TIERNEY | Naviga | N/A | Product Issue | we don't have a naviga line item for 4 categories of Second Look...need for a proposal | | | Zanzy Begoun | Resolved | Product Update/Close Date Change | ||||||||||||||||
| 1117 | 05/26/22 | Reed Simonsis | Naviga | Siemens | 8543 | NA | Missing a date/Need a date | Lead generation for Siemens dunhill | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Need June 24 automation focus slot added. Thanks, | done | ||||||||||||
| 1118 | 05/26/22 | Roxsy Mangiante | Naviga | ARANOW | SalesForce/Naviga sync | Order contact box is not showing the name when I'm trying to build the proposal | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | just needed to force sync for immediate use. | |||||||||||||||
| 1119 | 05/26/22 | Mikayala Delson | Naviga | PMMI | 854,986,058,604.00 | 561,985,620,856,210 | Rate Line Addition/Adjustment | Hi Jenn, can you please zero out these three new line items? | | | JENNIFER BRINK | Resolved | Billing | ||||||||||||||
| 1120 | 05/27/22 | Roxsy Mangiante | Naviga | Layton Systems | 7858 | Product Issue | When I try to add the Conveying & Handling playbook | | | Zanzy Begoun | Resolved | Product Update/Close Date Change | It says it is closed and doesn't allow me. | I added it to the plan. | |||||||||||||
| 1121 | 05/27/22 | Reed Simonsis | Naviga | Rockwell Automation for MAVERICK Technologies | 8355 | 52617,52619,52620,52621 | Need to move the date | Both webinars have been reschedule. Cannot move due to pricing. | | | Zanzy Begoun | Resolved | Moving Date | Please change 52617 and 52619 to dates: June 30th and July 7th. Please change 52620 and 52621 to dates: August 1st and August 8th. Working with zanzy. | |||||||||||||
| 1122 | 05/27/22 | Roxsy Mangiante | Naviga | Aranow | 9013 | Missing a date/Need a date | When I try to add the Sustainability playbook product | | | Zanzy Begoun | Resolved | Product Update/Close Date Change | It is asking for a date | Date added for August | |||||||||||||
| 1123 | 05/27/22 | Courtney Nichols | Naviga | Somic America | 7879 | Billing Contact not pulling through | Hi Jenn - sorry if I already submitted a form about this earlier this month, but we need Peter Fox's address (Somic America, Inc. 500 Lone Oak Rd # 200 St. Paul, MN 55121-1524) to pull through as the billing contact on this order, not Scott Drucker's. Can you help? According to Liz, everything is correct in SF. | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | The agency was attached which was blocking the billing contact/address from being updated. | ||||||||||||||
| 1124 | 05/31/22 | Bea Greany | Leadworks | Independent Can | 34785 | N/A | Leadworks Issue | Stephanie is working with client who wants to repeat an ad from May 19, 2021 but the ad can't be selected. It's not an option in the 'Use Previous Ad' drop down. After looking at several other advertiser campaigns, I wonder if the reason is that the date of the previous ad is more than one year ago. If this is the reason, can this parameter be change to allow advertisers to choose prior ads that ran as far back as 2 years ago? | | | JENNIFER BRINK | Resolved | Feature Request | https://cloud.pmmimediagroup.com/_/campaigns/34785/ads-edit | You can now pull ads up to 2 year old. | This is with devteam. | |||||||||||
| 1125 | 05/31/22 | Courtney Nichols | Naviga | Inductive | 8204 | 54852 | Need to move the date | - | | | JENNIFER BRINK | Resolved | Moving Date | Hi Jenn, can you please move this FB campaign to Jun 17th for May billing? Thank you! | Moved - needed a new line number. | Working with Janet to see if a move is ok. | |||||||||||
| 1126 | 06/01/22 | Reed Simonsis | Naviga | Siemens industry software | 8543 | 5,627,956,280.00 | Billing Issues | Need both of these campaigns zeroed out. | | | JENNIFER BRINK | Resolved | Make Good | Due to lead promise by Jim for this order. We are required to meet a lead count. These types of promotions were approved by the team. If these dont get the number of leads we need we will switch to phone leads if needed and approved. | Wendy only approved an additional eblast at this time. I have zeroed out the line item for the eblast. | ||||||||||||
| 1127 | 06/01/22 | MaryAnn Coyle | Naviga | Nercon | 7770 | 55157 | Need to move the date | Please move the LinkedIN to 6/10 | | | JENNIFER BRINK | Resolved | Moving Date | Moved | |||||||||||||
| 1128 | 06/01/22 | MaryAnn Coyle | Other | N/A | Other | Can I have access to Mundo LinkedIN? | | | Joan Jacinto | Resolved | Question | Joan gave Mac access | |||||||||||||||
| 1129 | 06/02/22 | Stephanie Haag | Leadworks | Veritiv | 9007 | Leadworks Issue | The eblast and Facebook have not come over to Leadworks and I can't get the information/upload materials. | | | JENNIFER BRINK | Resolved | System Configuration Error | These are now in LW | ||||||||||||||
| 1130 | 06/02/22 | Lara Krieger | Naviga | Rand-Whitney Container Corporation | 9025 | 56313.1 | Other | Not synching to SMA | | | JENNIFER BRINK | Resolved | Not an error | I see the ad in SMA | |||||||||||||
| 1131 | 06/02/22 | Lara Krieger | Naviga | All | 9025 | 56313.1 | Other | The size for 1/2 horizontal are wrong, showing over 0.5 | | | JENNIFER BRINK | Resolved | System Configuration Error | Fixed. | |||||||||||||
| 1132 | 06/03/22 | Kurt Belisle | Naviga | Allied | 9037 | Feature Request | LIA only - It's not giving me a start date. Client wants to start ASAP. | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | I added the line... you just need to price it down. | ||||||||||||||
| 1133 | 06/03/22 | ELIZABETH TIERNEY | Naviga | NA | Help with a view | when I try to generate proposal under "generate proposal/confirmation", the option to do that doesn't show up. Attaching screenshot. | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Hey Liz, I see this in confirmed. My suggestion would have been to make sure "ready to sign" was checked on the campaign setup screen. | |||||||||||||||
| 1134 | 06/03/22 | Mikayala Delson | Naviga | Allied Technology LLC | 8006 | 494894949049491 | Billing Issues | Hi Jenn can you please remove their Aug, Oct and Dec print ads from running until payment is made? (Janet's request). We need to put their plan on hold. The client said they are have cash flow problems and is not making an attempt to pay us we should probably put a hold on their account. They currently owe $15,144 with ads schedule in June, Aug, Oct and Dec. | | | JENNIFER BRINK | Resolved | Billing | Deleted the future ads. | |||||||||||||
| 1135 | 06/06/22 | Roxsy Mangiante | Naviga | Valco Melton | 8986 | Missing a date/Need a date | It is not showing price and date for Mundo Lideres package 2023 | | | Zanzy Begoun | Resolved | Product Update/Close Date Change | 2023 packages now in Naviga | ||||||||||||||
| 1136 | 06/06/22 | Courtney Nichols | Naviga | aveva | 8582 | 56374 | Rate Line Addition/Adjustment | - | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Hi Jenn, can you please change the price to $2,688.20 - the order is closed so Kurt isn't able to do it himself. Thanks! | |||||||||||||
| 1137 | 06/06/22 | Bea Greany | Leadworks | all | all | N/A | Leadworks Issue | LeadWorks clicks are non-responsive, generating a 504 Gateway timeout message. Dashboard is fine was fine; was fine - now it is not loading for me. | | | JENNIFER BRINK | Resolved | System Bug | checked links in sent mailings, test mailings, and prospector trackiing URLs within a LeadWorks campaign. | Yevgeny put in a short term fix and is working on a long term fix. | ||||||||||||
| 1138 |
| 06/07/22 | MaryAnn Coyle | Omeda | n/a | Omeda Issue | The count is 0 under PAN Buying Interest: Cartoning Multipacking Case Packing. Are we changing things? | | | JENNIFER BRINK | Resolved | User Error - CST | Looks like someone adjusted the q skittle instead of saving and creating a new query. | ||||||||||||||
| 1139 | 06/07/22 | Brian Gronowski | Naviga | Reid Supply | Need to move the date | Tried to change PAN dates and calendar does not populate | | | JENNIFER BRINK | Resolved | Moving Date | Brian was able to get this to work! | |||||||||||||||
| 1140 | 06/09/22 | Reed Simonsis | Naviga | Motion | 8831 | 55299 | Leadworks Issue | Date was changed but did not communicate the change to leadworks. | | | JENNIFER BRINK | Resolved | System Bug | Please sync this campaign in naviga so riley can reach out for materials.Thanks! | You have to manually Adjust LW. This might have been during out dead spot? | ||||||||||||
| 1141 | 06/09/22 | Reed Simonsis | Naviga | Siemens industry software | 8543 | 56332 | Need to move the date | Pricing | | | JENNIFER BRINK | Resolved | Moving Date | 6/10 to move to 6/17 pretty please. | moved | ||||||||||||
| 1142 | 06/09/22 | WENDY SAWTELL | Naviga | NBE | 9052 | Missing a date/Need a date | Can someone make one of the PW July Native ads for June? Obviously unable to add June at this point. | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Done. I had to adjust the start date of the campaign to 6/1/2022. I hope that is ok! | ||||||||||||||
| 1143 | 06/09/22 | Brian Gronowski | Naviga | 8938 | Template Issue | n | | | JENNIFER BRINK | Resolved | Question | Is there a way for a media plan to flow in chronological order? Plans tend to flow in order products were entered and not by start date. Makes it more difficult to follow closing dates.by | Unfortunately, we can't control the order of the dates. Naviga uses the line item number vs. the date. | ||||||||||||||
| 1144 | 06/09/22 | Reed Simonsis | Naviga | Mitsubishi | 9046 | 56445 & 56452 | Other | I tried to change the price but I got an error saying I need to add a rate line (see upload image) | | | JENNIFER BRINK | Resolved | Billing | Please change the rate for both FAQ's to $7,100 | Done | ||||||||||||
| 1145 | 06/10/22 | Reed Simonsis | Naviga | Emerson ASCO LLP | 8810 | 55196 | Need to move the date | Price adjustment preventing change. | | | JENNIFER BRINK | Resolved | Moving Date | Please move to the June 30th slot. Thanks, | moved | ||||||||||||
| 1146 | 06/10/22 | MaryAnn Coyle | Leadworks | Cama and others | Help with a view | In case no one has reported this, the Converge/Scout dash for clients has an error: JSON.parse: unexpected character at line 1 column 1 of the JSON data | | | JENNIFER BRINK | Resolved | System Bug | Should be fixed! | https://pmmimediagroup.atlassian.net/browse/LW-911 | ||||||||||||||
| 1147 | 06/13/22 | LEO GUENTHER | Naviga | Norgren | Will not allow me to create a plan | Notification Issue | created an Opp, went to start the new plan and the mean guy showed up | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Trying to create a Naviga Order | Account wasn't synced. | |||||||||||||
| 1148 | 06/14/22 | Stephanie Haag | Naviga | Meler | 8529 | Other | In the campaign production form section it says the second look instead of Gameplan 2022 | | | JENNIFER BRINK | Resolved | System Configuration Error | SL has one more category than GP, so we had to split the forms and this one looks like this was reserved before we made the change. I added the right form and category. | ||||||||||||||
| 1149 | 06/14/22 | Mikayala Delson | Leadworks | Sidedrive Conveyor Co. | Leadworks Issue | Hi Jenn, I entered in metrics for Sidedrive's Linkedin post on 5/13 but for some reason the client is unable to view it on their end. See attached. | | | JENNIFER BRINK | Resolved | User Error - CST | https://cloud.pmmimediagroup.com/campaign/view?id=38873 | The Matched Audience was missing. | ||||||||||||||
| 1150 | 06/14/22 | PATRICK YOUNG | BASE/Websites | ProFood World LIP | Base/Website Issue | Morgan Smith tagged the Mark Anthony Brewing articles on the PFW website for Liquid Processing, Beverage and Facilities, Design and Infrastructure. I'm not seeing them tagged when viewing the articles on the PFW webasite | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Also, when viewing the LIP categories on the PFW home page the company datacards are not popping up. | Editor didn't tag the articles correctly. I fixed the sample provided and sent instructions to Morgan to correct the rest. | ||||||||||||||
| 1151 | 06/15/22 | Courtney Nichols | Naviga | Inductive Automation | 8204 | 51767 | Need to move the date | - | | | JENNIFER BRINK | Resolved | Moving Date | Hi Jenn, can you move this 6/10 (did not run) date to 8/12? Thanks! | Done | ||||||||||||
| 1152 | 06/15/22 | senochs@automationworld.com | Naviga | various | none yet | Other | none | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | When I try to enter the PE Showcase, I get an error message when I go to create the line. There are no "start" dates in the dropdown. Please advise thanks | Was looking at the wrong product | Reed to connect with sharon for clarification | ||||||||||||
| 1153 | 06/15/22 | WENDY SAWTELL | Naviga | NA | Other | I noticed that our revenue dropped 100k since yesterday and curious to know the reasons since it's a big chunk. | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | I see the correct number in naviga. I doln't see the rev loss. | Not seeing the same numbers wendy provided...waiting on wendy | ||||||||||||||
| 1154 | 06/16/22 | Reed Simonsis | Naviga | Siemens Industry Software | 8923 | 55751 | Need to move the date | Price adjustment preventing change. | | | JENNIFER BRINK | Resolved | Moving Date | Please change to July 5th. Thank you! | Moved! | ||||||||||||
| 1155 | 06/16/22 | Mikayala Delson | Naviga | PSSI | 7993 | 49247 | Leadworks Issue | Hi Jenn, PSSI has a Hand-Picked NL for 7/18, which I can see on my production by sales rep view. Although when i click into the campaign, it shows the 2/21 handpicked with an end date of 7/18. It is also not in Leadworks. | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | The Rep somehow placed both issues on the same rate line. I moved the 7/18 NL to its own line and it should now flow to LW. | |||||||||||||
| 1156 | 06/17/22 | WENDY SAWTELL | Naviga | 9084 | Other | Same thing happened with Leo's account...tried to change rate to 3714.66 but it saved a different rate. Could it have anything to do with the fact I'm in Mexico? Can someone update and mark the smartsheet completed so Leo knows. Thanks. | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | I was able to get the discount to apply. location shouldn't matter. Can we do the next one together so I can sew what you are doing? | |||||||||||||||
| 1157 | 06/17/22 | WENDY SAWTELL | Naviga | 9080 | Other | Jake sent a request for me to update price to $5,171 and when I do it it comes up as $5200 and change. So bizarre. Can someone look into it, update it and mark Jake's request complete so he knows when it is done? Thanks. | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Fixed. | |||||||||||||||
| 1158 | 06/20/22 | ELIZABETH TIERNEY | Leadworks | Frain | SalesForce/Naviga sync | the email address for Clair Frain is wrong in leadworks, but it says that you need to update it in salesforce. the address is correct in saleforce, but isn't syncing with leadworks and I don't know how to update it so that it's correct. | | | JENNIFER BRINK | Resolved | System Bug | The email is updated. It looks like when the change was initially made, it didn't push to LW. I re-entered the correct email and it updated this time. | |||||||||||||||
| 1159 | 06/21/22 | Roxsy Mangiante | Naviga | Valco Melton | 8986 | Missing a date/Need a date | Webinar selection | | | Zanzy Begoun | Resolved | Product Update/Close Date Change | I need set up date 08/ 24/23 for a webinar | date added. | |||||||||||||
| 1160 | 06/21/22 | Mikayala Delson | Naviga | GEA | 8303 | 5,237,152,372.00 | Rate Line Addition/Adjustment | Hi Jenn, can you adjust the price on these two to 3,627.00 so they match the others? It currently says 4,032.00 but in the PDF attached to the record the prices are consistent. | | | JENNIFER BRINK | Resolved | Billing | done | |||||||||||||
| 1161 | 06/22/22 | Stephanie Haag | Naviga | TAPPI, BUSCH, | Other | You add the categories in the campaign production form but it says the form not started even with information saved. | | | JENNIFER BRINK | Resolved | System Bug | These are fixed. I re-added the product and filled out the new form. It saved. Opening a ticket with Naviga | |||||||||||||||
| 1162 | 06/22/22 | Roxsy Mangiante | Naviga | Valco Melton | 8986 | Missing a date/Need a date | Cierre EXPO PACK newsletter 2023 is not showing a date | | | Bea Greany | Resolved | Product Update/Close Date Change | Done! | ||||||||||||||
| 1163 | 06/22/22 | Bea Greany | Naviga | mulitple | multiple | Product Issue | No Error. Due to Joyce's retirement on 7/31, the decision has been made to end Joyce’s Voice at the end of July and switch JV newsletters to Hand Picked beginning in August. | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | We need to work together to 1) create PFW Hand Picked NLs in Naviga (Bea), 2) Jenn will move advertisers from the same date JV product to Hand Picked and 3) delete the Aug-Dec JV NLs from inventory. PFW Joyce’s Voice Advertisers 8/1/2022–12/31/2022 – Box Excel file: https://pmmi.box.com/s/5kll7pn7cmvwag2kxz59ozjpiyrmp83l | The JV have been moved to HP. | |||||||||||||
| 1164 | 06/24/22 | WENDY SAWTELL | Naviga | 9113 | Other | This is the third time I've tried to update a price in Naviga and it just makes up a different price. Besides fixing the price I'd love to know why this is happening. I tried to change price to $2,762.10 and it ended up as $2792.79. Thanks. | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Need to delete the old adjustment before adding the new. Sent Wendy and Zanzy an email showing where this should happen. | Jenn - I'm having the same issue as Wendy and can't figure out why. Let's investigate when you're back next week | ||||||||||||||
| 1165 | 06/24/22 | Roxsy Mangiante | Naviga | TNA North America | 9100 | 56695 | Missing a date/Need a date | Please update with date September 6th 2022 | | | Zanzy Begoun | Resolved | Product Update/Close Date Change | Webinar for 09/06/22 | date added to calendar | ||||||||||||
| 1166 | 06/27/22 | Daniel Smith | Naviga | Logistick | SalesForce/Naviga sync | I double checked i had the Naviga syn and force sync boxes checked...as well as with the decision maker! | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | It is synced now. The SF record didn't have a complete mailing address. I googled the company and added the address and the account synced right away. Please check contacts. | |||||||||||||||
| 1167 | 06/27/22 | Mikayala Delson | Naviga | PMMI Media Group | 9117 | 567,855,678,656,787 | Rate Line Addition/Adjustment | Hi Jenn, can you zero out these three banner ads that I just created? Thank you! | | | JENNIFER BRINK | Resolved | Billing | They are already 0 | |||||||||||||
| 1168 | 06/27/22 | Mikayala Delson | Other | Sidedrive Conveyor Co. | Other | Hi Jenn, I have client who has a bunch of questions regarding LinkedIn/FB's reportings. MAC felt it was best to reach out to you to see if you can better explain one of her questions. Please see screenshot attached. | | | JENNIFER BRINK | Resolved | Question | https://cloud.pmmimediagroup.com/audienceNetwork/addData?cid=38873 , https://cloud.pmmimediagroup.com/campaign/view?id=38872 | Sent an email to Mikayla and MaryAnn | ||||||||||||||
| 1169 | 06/28/22 | Brian Gronowski | Naviga | Greif | 8717 | Other | nothing yet | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Plan is not populating the Approval link when you generate a PDF | The signature template wasn't selected on the campaign setup screen. | |||||||||||||
| 1170 | 06/28/22 | Courtney Nichols | Naviga | Weber | 7623 | 5,517,255,173.00 | Need to move the date | For billing - Please move start dates to late July . Thanks! | | | JENNIFER BRINK | Resolved | Moving Date | done | |||||||||||||
| 1171 | 06/29/22 | Reed Simonsis | Naviga | ServiceNow | 8828 | 55326 | Need to move the date | past due, cant move | | | JENNIFER BRINK | Resolved | Moving Date | please move to July 22nd. Thanks, | |||||||||||||
| 1172 | 06/29/22 | Reed Simonsis | Naviga | HP 3D Printing | 8459 | 55675 | Need to move the date | passed due, cant change. Need out of billing | | | JENNIFER BRINK | Resolved | Moving Date | please move to mid july.. waiting for them to have content they want to use this item for. Thanks! | |||||||||||||
| 1173 | 06/29/22 | Roxsy Mangiante | Naviga | 110722 / MoistTech | SalesForce/Naviga sync | It is not showing the order contact to create the proposal. | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | The contact is already added as Eduardo Cardenas. | I see him synced. If you need a contact the same day, you need to force sync the contact. Otherwise they sync overnight. | ||||||||||||||
| 1174 | 06/29/22 | Mikayala Delson | Naviga | Redzone Production Systems | 8938 | Billing Issues | Hi Jenn, there is an internal comment within this order and I'm not sure what has to be done: "The Revenue Allocation is not in balance with the Line Items in Oct and Nov. Please correct before it is confirmed. - JF" | | | JENNIFER BRINK | Resolved | System Configuration Error | Fixed... they match now\ | ||||||||||||||
| 1175 | 06/29/22 | Roxsy Mangiante | Naviga | TECNO EMPAQUES | 9129 | Missing a date/Need a date | MUN LIDERES tier 2 boxes | | | Zanzy Begoun | Resolved | User Error - Sales Rep | The package's products are missing the dates. | It's your campaign dates. The first available Enfoque is 7/13 but your dates are only 7/1-7/8 | |||||||||||||
| 1176 | 06/30/22 | WENDY SAWTELL | Naviga | Thermo | 9043 | Missing a date/Need a date | error message when trying to add PAN for PEI Facebook ad for the week of the show. Thanks. | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | I have added it to your plan! Were you using the EXPO PACK fb ad? | ||||||||||||||
| 1177 | Mariia Druziuk | Naviga | ALL | Other | Naviga is not working for me | | | JENNIFER BRINK | Resolved | Not an error | System is working | ||||||||||||||||
| 1178 | 07/04/22 | Anastasia Cherniak | Leadworks | all | Other | Links are not opening, get 'fatal error' | | | YEVGENY ANANIN | Resolved | System Bug | Fixed | |||||||||||||||
| 1179 | 07/05/22 | Mikayala Delson | Naviga | Diagraph and Foxjet | 74,897,924.00 | 4,807,648,075.00 | Need to move the date | Hi Jenn, I would like to move these two line items 48076, 48075 from Foxjet to Diagraph's campaign without losing the dates. | | | JENNIFER BRINK | Resolved | Moving Date | Moved eblast dates to the Diagraph order. Deleted Foxjet order | Waiting for confirmation from Mikayla/Leo to cancel. | ||||||||||||
| 1180 | 07/06/22 | Courtney Nichols | Naviga | Aveva | 8648 nhttps://pmg.navigahub.com/EW/PMG/ad/campaign_lines?ID=8648 | 54376 | Need to move the date | - | | | JENNIFER BRINK | Resolved | Moving Date | Hi Jenn, can you move this start date to 7/8? Thanks! | I had to create a new line item. I moved all materials and notes to the new line before deleting. | ||||||||||||
| 1181 | 07/06/22 | Mikayala Delson | Naviga | PMMI | 8891 | 57037 | Rate Line Addition/Adjustment | Hi Jenn, can you please zero out this new line item? Thanks! | | | JENNIFER BRINK | Resolved | Billing | It is zeroed out | |||||||||||||
| 1182 | 07/07/22 | Mikayala Delson | Naviga | PMMI | 8891 | 57100 | Rate Line Addition/Adjustment | Hi Jenn can you please zero out this line item? 57100 | | | JENNIFER BRINK | Resolved | Billing | Done | |||||||||||||
| 1183 | 07/08/22 | Roxsy Mangiante | Naviga | Eurostar Machinery #110778 | SalesForce/Naviga sync | It is not showing the order contact | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | I'm not able to build a proposal | Hi Roxsy! After you create the contact, click save and then reopen the contact to add the checkmark in forced sync. The contact is in Naviga now. | ||||||||||||||
| 1184 | 07/08/22 | Mikayala Delson | Naviga | PMMI | 9147 | 57124 | Rate Line Addition/Adjustment | Can you also zero out this order? thanks! | | | JENNIFER BRINK | Resolved | Billing | Done (i think you meant 9174) | |||||||||||||
| 1185 | 07/08/22 | Mikayala Delson | Naviga | PMMI | 9173 | 57123 | Rate Line Addition/Adjustment | Hi Jenn, can you please zero out this order? Thanks! | | | JENNIFER BRINK | Resolved | Billing | Done | |||||||||||||
| 1186 | 07/08/22 | Courtney Nichols | Naviga | Paxxus | 8412 | 53888 | Rate Line Addition/Adjustment | - | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Jenn, can you remove the HCP pre-roll item for this campaign? It billed in June but isn't going to happen now, so we'll need to issue a credit, too. LMK if you have questions. Thank you! | Done... Please let Janet know there is a negative line item on 7/1 to offset the invoice. | ||||||||||||
| 1187 | 07/08/22 | Mikayala Delson | Naviga | PMG | 8606 | Missing a date/Need a date | I am trying to add a Playbook Native ad on PFW.com but when I try to create the line, I get an error that there is no availability. | | | Zanzy Begoun | Resolved | Not an error | I didn't realize when I asked for this ad that we're full until the end of the year. Jenn said it can be used as a filler if a client doesn't provide ads on time or cancels. You can ignore for Jenn and I'll ask how she wants it in Naviga when she's back next week. | Zanzy will post when there is room. | |||||||||||||
| 1188 | 07/08/22 | WENDY SAWTELL | Naviga | Wago | 9175 | Missing a date/Need a date | Can you add an Automation Focus for 7/15 to the plan? Can't do it because passed the deadline. Picking up materials and approved by me. Thanks. | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Added | ||||||||||||||
| 1189 | 07/11/22 | Roxsy Mangiante | Naviga | Eurostar Machinery | 9177 | Missing a date/Need a date | Playbook Conveying 2023 with no date | | | Zanzy Begoun | Resolved | Not an error | Please assign any date for playbook just for a reservation of space for next year. Please ignore the previous request . | added march 2023 but that means no more rounds will run in 2022 | |||||||||||||
| 1190 | 07/11/22 | Roxsy Mangiante | Naviga | AUTOSTAR Machinery | 9177 | Missing a date/Need a date | It is not allow me to book for 2023 | | | Zanzy Begoun | Resolved | Not an error | It is not showing dates for 2023. I need a date for February 2023. | For what product? | |||||||||||||
| 1191 | 07/11/22 | Mikayala Delson | Naviga | PMMI | 8605 and 8604 | 57135 and 57140 | Rate Line Addition/Adjustment | I'd like these two items zeroed out: 57135 in order 8605, 57140 in order 8604. Thanks! | | | Zanzy Begoun | Resolved | Billing | There are already zeroed out | |||||||||||||
| 1192 | 07/11/22 | WENDY SAWTELL | Naviga | Domino Printing Mexico | 8887 | Other | Domino Printing Mexico never received their online Lideres profile page, so can you add it as a line item so we can offer for the upcoming year as a make good? Thanks. | | | Zanzy Begoun | Resolved | Make Good | Made special rate card for digital profile for Domino. Waiting on confirmation from Wendy | ||||||||||||||
| 1193 | 07/12/22 | Mikayala Delson | Naviga | PMMI | 9190 | 57175 | Rate Line Addition/Adjustment | I would like to zero out this house order. thanks! | | | Zanzy Begoun | Resolved | Billing | ||||||||||||||
| 1194 | 07/13/22 | MaryAnn Coyle | Leadworks | Blueprint Automation | Help with a view | I see the Mundo Content Engagement Reports for Lideres companies but there isn't any leaders category information in the reports like there is for their PW Leaders Engagement Reports. PW: https://engagement.pmmimediagroup.com/dc1a8d394708f29c3ad62e34c2b6dbd3 VS. Mundo: https://engagement.mundopmmi.com/7723e73945d9d537967923219a9d3b7c?start=2021-01 | | | Zanzy Begoun | Resolved | System Bug | Put a trello ticket in with base | Base fixed | ||||||||||||||
| 1195 | 07/13/22 | Roxsy Mangiante | Naviga | United Barcode Systems | 9192 | Missing a date/Need a date | Linkedln product is not showing dates 2022 | | | Zanzy Begoun | Resolved | Moving Date | It does not allow me to include this product on the proposal. | I added 2022 dates, try now | |||||||||||||
| 1196 | 07/13/22 | FLAVEL SHURTLEFF | Send My Ad | August 2022 (print) Automation World SMA vs. NAVIGA comparison | Reporting Issue | I was looking at the NAVIGA report for August compared to the SMA ads for August. | | | JENNIFER BRINK | Resolved | User Error - CST | On the attached excel doc, I've color coded ads that aren't "lining up" with each other in NAVIGA vs. SMA. | Combination or rate lines missing and george looking in the wrong spot. | ||||||||||||||
| 1197 | 07/14/22 | Reed Simonsis | Naviga | festo | 8106 | 50581 | Need to move the date | Price change preventing move. | | | Zanzy Begoun | Resolved | Moving Date | Need moved to tuesday august 30th. Thanks! | |||||||||||||
| 1198 | 07/15/22 | Bea Greany | Other | AW-Webinar-Universal Robots-7/19/2022 | PMMICD220712011 | Template Issue | EoA test: body text is unreadable in Apple Mail 13 macOS 10.15 (Dark Mode), Apple Mail 15 macOS 12 (Dark Mode) | | | MARGARET WILSON | Resolved | System Configuration Error | https://app.emailonacid.com/app/acidtest/xtmLZgXODtQSpb1cqIHI97KErCHcaXW7vSpZCHwlGOfY5/list | ||||||||||||||
| 1199 | 07/18/22 | Mikayala Delson | Naviga | PMMI | 9205 | Rate Line Addition/Adjustment | Hi Jenn, can you please zero out this order? thanks! | | | JENNIFER BRINK | Resolved | Billing | Done | ||||||||||||||
| 1200 | 07/18/22 | MaryAnn Coyle | Leadworks | Media Planner | Leadworks Issue | Madysen is entering GP's into Media Planner but she doesn not have the Upload I/O button but I can see it. Can you adjust her permissions so she is able to close out GP MP orders? | | | JENNIFER BRINK | Resolved | Not an error | Done! | |||||||||||||||
| 1201 | 07/18/22 | ELIZABETH TIERNEY | Naviga | qproducts | 8242 | july quick hits | Rate Line Addition/Adjustment | wendy can't zero out the pricing for this makegood because the order has already been confirmed. | | | WENDY SAWTELL | JENNIFER BRINK | Resolved | Make Good | *this is a makegood due to poor performance | Done! | |||||||||||
| 1202 | 07/19/22 | FLAVEL SHURTLEFF | Send My Ad | 6 (six) Missing SMA ads compared to NAVIGA for August 2022 ProFood World | Reporting Issue | Pulled a Production Report for ProFood World's August Print Issue | | | JENNIFER BRINK | Resolved | System Configuration Error | (only) 6 ads are missing from the SMA section of August ProFood World compared to NAVIGA. They are highlighted in YELLOW on the attached excel doc. :-) | Done | ||||||||||||||
| 1203 | 07/19/22 | Stephanie Haag | Leadworks | all | Template Issue | The same metrics aren't shown on the facebook and LinkedIn Audience network page. Can we please add Audience Match to Facebook and Reach to LinkedIn? | | | JENNIFER BRINK | Resolved | Feature Request | https://pmmimediagroup.atlassian.net/browse/LW-931 | |||||||||||||||
| 1204 | 07/20/22 | WENDY SAWTELL | Naviga | NA | Reporting Issue | Leo noticed that several of his accounts show zero media spend in 2022 (but bought).Examples: Do-It Corporation, Exair, Optima, and all three HP accounts. If happening for Leo, I'm assuming there are a lot more companies that aren't showing spend. | | | JENNIFER BRINK | Resolved | System Configuration Error | Simone pulled in the missing data | |||||||||||||||
| 1205 | 07/21/22 | WENDY SAWTELL | Naviga | Rockwell | 8355 | Other | I'm unable to update the price of the newsletter on this plan because it is closed. Can someone change the AW Focus to $1,350. Reason is they cancelled an upcoming webinar and replacing with two eBlasts and newsletter for the same amount budgeted and approved. Thanks. | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Done | ||||||||||||||
| 1206 | 07/21/22 | MaryAnn Coyle | Naviga | Novanta | SalesForce/Naviga sync | In Salesforce, Rick Elento's email address was recently updated from rick.elento@synrad.com to rick.elento@novanta.com but it has not updated in Naviga. | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Force Sync pushes email changes. | |||||||||||||||
| 1207 | 07/21/22 | MaryAnn Coyle | Leadworks | Cablevey | Help with a view | Roxsy cannot see the Mundo Content Engagement Reports for any of her clients in Leadworks. I can see them but maybe her permissions need to be updated? | | | JENNIFER BRINK | Resolved | System Configuration Error | Roxsy had the advertiser role attached to her account. | |||||||||||||||
| 1208 | 07/22/22 | WENDY SAWTELL | Naviga | NA | Need to move the date | I'm unable to add the Labeling Playbook to a plan because the date needs to be moved out for the second round | | | Resolved | Product Update/Close Date Change | |||||||||||||||||
| 1209 | 07/22/22 | WENDY SAWTELL | Naviga | NA | Other | Ignore my request...just noticed the drop down with second round. Sorry | | | Resolved | Won't Do | |||||||||||||||||
| 1210 | 07/25/22 | Mikayala Delson | Naviga | PMMI | 8604 | 57379 | Rate Line Addition/Adjustment | I'd like to zero out this line item. Thanks! | | | JENNIFER BRINK | Resolved | Billing | Done | |||||||||||||
| 1211 | 07/26/22 | MaryAnn Coyle | Naviga | N/A | Other | While you are doing your Naviga work today and tomorrow, are the CSMs able to make any changes to existing approved orders to complete monthly billing? | | | JENNIFER BRINK | Resolved | Question | Yes... you have full access. | |||||||||||||||
| 1212 | 07/26/22 | LEO GUENTHER | Naviga | Norgren | 9057 | Other | tried to log in and see the plan and got shut down | | | JENNIFER BRINK | Resolved | Question | Hi Jenn | Hey Leo! Naviga is off limits until tomorrow EOD. https://pmmidotorg.lightning.force.com/lightning/r/0D5EX000000J1Ti/view | |||||||||||||
| 1213 | 07/26/22 | MaryAnn Coyle | Leadworks | GamePlan | Leadworks Issue | The Notify button does not change to 'Notified' after clicked. Can we make sure that the last notified date appears when we hover over that as well please? | | | JENNIFER BRINK | Resolved | System Configuration Error | Yevgeny fixed the issue | |||||||||||||||
| 1214 | 07/26/22 | Stephanie Haag | Leadworks | all | Other | The link to upload Game Plan materials is blank. Along with the notify button not working. | | | JENNIFER BRINK | Resolved | System Configuration Error | https://adbuilder.pmmimediagroup.com/gamePlan/launch/aid/65/name/B%26R%20Industrial%20Automation/cid/1215/order/12023?autoLoginToken=d83f50eb1bb27f38b42254d71ce78ece | This was fixed by Yevgeny | ||||||||||||||
| 1215 | 07/26/22 | Roxsy Mangiante | Naviga | 8025 | https://pmmidotorg.lightning.force.com/lightning/r/Opportunity/0068W00000RQClXQAX/view | Other | This plan was bought but doesn't show that it was in the system | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Plan was cancelled in SF, but not Naviga. I updated it. | ||||||||||||||
| 1216 | 07/27/22 | LEO GUENTHER | Naviga | Dorner | 9157 | Other | This opportunity in SF still says Finance Review but the Naviga plan says Confirmed. | | | JENNIFER BRINK | Resolved | System Bug | Here is SF Opp: https://pmmidotorg.lightning.force.com/lightning/r/Opportunity/006EX000001sAg2YAE/view | I refreshed the opportunity and it updated automatically. It is now Closed Won. Not sure why it didn't automatically change, please let me know if it happens again. | |||||||||||||
| 1217 | 07/28/22 | Mikayala Delson | Naviga | PMMI | 9270 | 58473 | Rate Line Addition/Adjustment | I'd like to zero out this order. Please ignore my previous request to zero out order 9269. I created a new one, Thanks! | | | JENNIFER BRINK | Resolved | Billing | Done | |||||||||||||
| 1218 | 07/28/22 | Mikayala Delson | Naviga | PMMI | 9269 | 58463 | Rate Line Addition/Adjustment | Hi, I'd like to zero out this order. Thanks! | | | JENNIFER BRINK | Resolved | Billing | Cancelled and opened a new order | |||||||||||||
| 1219 | 07/28/22 | Mikayala Delson | Naviga | PMMI | 9173 | 58416 | Rate Line Addition/Adjustment | I'd like to zero out this line item. Thanks! | | | JENNIFER BRINK | Resolved | Billing | Done | |||||||||||||
| 1220 | 07/28/22 | Courtney Nichols | Naviga | Weber | 7623 | 5,517,255,173.00 | Need to move the date | - | | | JENNIFER BRINK | Resolved | Moving Date | Hi again, can you please move these two dates to 8/29? I'm finishing up July billing and it did not run. Thanks! // https://pmg.navigahub.com/EW/PMG/ad/campaign_lines?ID=7623 | Done | ||||||||||||
| 1221 | 07/28/22 | Courtney Nichols | Naviga | NITA | 7610 | 44956 | Need to move the date | - | | | JENNIFER BRINK | Resolved | Moving Date | Hi Jenn, can you please move this date to 8/12? I'm finishing up July billing and it did not run. Thanks! // https://pmg.navigahub.com/EW/PMG/ad/campaign_lines?ID=7610 | Done | ||||||||||||
| 1222 | 07/28/22 | Brian Gronowski | Naviga | Dennis Group | 9138 | 56895 | Need to move the date | n | | | JENNIFER BRINK | Resolved | Moving Date | Can you change the flighting to September 1 - December 31 2022 | done | ||||||||||||
| 1223 | 07/29/22 | Reed Simonsis | Naviga | siemens process automation | 9015 | 56256 | Need to move the date | No content submission | | | JENNIFER BRINK | Resolved | Moving Date | Please move/extend this banner ad campaign into august or increase impressions per month | |||||||||||||
| 1224 | 07/29/22 | Reed Simonsis | Naviga | schneider electric | 6288 | 37536 | Need to move the date | No content submission | | | JENNIFER BRINK | Resolved | Moving Date | Please move/extend this banner ad campaign into august or increase impressions per month | |||||||||||||
| 1225 | 07/29/22 | Reed Simonsis | Naviga | Rockwell Automation | 8845 | 55391 | Need to move the date | no content submission | | | JENNIFER BRINK | Resolved | Moving Date | Please move/extend this banner ad campaign into august or increase impressions per month | done | ||||||||||||
| 1226 | 07/29/22 | Reed Simonsis | Naviga | festo | 8106 | 50581 | Need to move the date | Cannot change date due to pricing | | | JENNIFER BRINK | Resolved | Moving Date | please move the 8/30 to 10/2 | done | ||||||||||||
| 1227 | 08/01/22 | Mikayala Delson | Naviga | PMMI Media Group | 9279 | Rate Line Addition/Adjustment | I'd like to zero out this order. Thanks! | | | JENNIFER BRINK | Resolved | Billing | Done | ||||||||||||||
| 1228 | 08/02/22 | PATRICK YOUNG | Naviga | FPS Corp | 9197 | Tech Minute | Other | In the Tech Minute item can you change/correct the link to the Tech Minute page in the Product Hub | | | Zanzy Begoun | Resolved | System Configuration Error | Reached out to Eric to get the shortened link (needs to be created) | |||||||||||||
| 1229 | 08/02/22 | Bea Greany | BASE/Websites | multiple | Base/Website Issue | opened a webinar registration page and noticed the image is duplicated. Checked other webinar pages and it seems that images are displayed 2x for all webinar pages. | | | JENNIFER BRINK | Resolved | System Bug | Base fixed the issue and Bea approved. | Trello ticket open | ||||||||||||||
| 1230 | 08/02/22 | Bea Greany | Other | Websites and templates | Template Issue | email template images hosted on packworld.com are not rendering in emails (including sent emails), including AW, PW, OEM logos in headers and PMG logo in footers. Some images render in online view while others are still broken. | | | JENNIFER BRINK | Resolved | System Bug | https://www.packworld.com/sites/default/files/assets/oem_white_145x60.png. https://www.packworld.com/sites/default/files/assets https://www.packworld.com/sites/default/files/assets/awlogo_whitex90.png/pmg_130.png https://www.packworld.com/sites/default/files/assets/bf-pw-whitex100.png | Maggie is fixing this | ||||||||||||||
| 1231 | 08/03/22 | Brian Gronowski | Naviga | Weber Inc | 9291 | 58543 | Product Issue | n | | | Zanzy Begoun | Resolved | System Configuration Error | Global 250 Sponsorship has the wrong product description link in Naviga. It is linking to eblast page and should link to https://hub.pmmimediagroup.com/global-250-food-and-beverage-manufacturers-sponsorship/?brand=7-e8e9b6cd85-d72vmh | Link updated. You'll have to readd or refresh the product to see the update | Need shortened link from Eric | |||||||||||
| 1232 | 08/03/22 | Roxsy Mangiante | Naviga | Hybernya | #8789 | Missing a date/Need a date | It is not allow me to select Playbook Sustainable Packaging for 2022. Need to change the date. | | | Zanzy Begoun | Resolved | User Error - Sales Rep | I suggest to have this playbook on October to find more sponsors. | Roxsy was trying to select a date in the past that had closed. Need to use the date dropdown to select the future date of Nov. | |||||||||||||
| 1233 | 08/03/22 | Reed Simonsis | Naviga | Honeywell | 9044 | 585,895,859,058,591 | Rate Line Addition/Adjustment | Switched automation focus' to eblasts per sharons request | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | please adjust pricing to 4950 per eblast. Thanks! | |||||||||||||
| 1234 | 08/03/22 | MaryAnn Coyle | Naviga | RN Mark | 9297 | Rate Line Addition/Adjustment | Could you add a digital only 2022 PW LIP at $0 for this order | | | JENNIFER BRINK | Resolved | Custom Product | Done | ||||||||||||||
| 1235 | 08/03/22 | Stephanie Haag | Leadworks | all | Other | When you look at the pie chart the number on there does not add up to the number of leads. It is much higher and not sure why that is or where that number is coming from. | | | JENNIFER BRINK | Resolved | Not an error | Working as intended. | |||||||||||||||
| 1236 | 08/03/22 | Courtney Nichols | Naviga | Cablevey | 7814 | 48393 | Billing Issues | - | | | JENNIFER BRINK | Resolved | Billing | Hi Jenn, can you put a credit through for this? It didn't run in July and I missed it a billing. The date can be moved to late August for now, but it probably won't happen then either. Thanks! | |||||||||||||
| 1237 | 08/03/22 | WENDY SAWTELL | Naviga | Massman | 7768 | Other | I'm trying to change the date for Massman's CM+P equipment edition newsletter. I'm seeing 9/9 mailing has four spots remaining, but 9/9 not showing up in the picklist. See attached screenshots below. | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | That was the OLD product, not sure why any of those dates show, but I will work on moving them. The right product and date are there now. | ||||||||||||||
| 1238 | 08/04/22 | MaryAnn Coyle | Naviga | Cleveland Gear | 9283 | 58524 | Billing Issues | Please see janet's request in the notes of this order for Banner ad billing. Will it skew revenue if the entire amount is placed in 1 month? | | | JENNIFER BRINK | Resolved | Won't Do | This is setup as a flexible campaign so billing can be set up with a schedule and production won't be affected. | |||||||||||||
| 1239 | 08/04/22 | MaryAnn Coyle | Naviga | RNJet | SalesForce/Naviga sync | 1. Order Contact is not pulling through when I try to create an order from the opportunity: RNJet PW LIP 22. I would like Valery to be the order contact | | | JENNIFER BRINK | Resolved | System Configuration Error | There were 2 RN Jets in Naviga. I have removed one and removed and re-added the contact in SF... Valery is now an option | |||||||||||||||
| 1240 | 08/04/22 | Christine Smallwood | SalesForce | WestRock | SF link: https://pmmidotorg.lightning.force.com/lightning/r/Account/0011I00000aPfBEQA0/view | Main name | SalesForce/Naviga sync | Name format, WestRock, change was made (updating to captital R) but that format is not pulling through to Lara's production report for the Ad Index | | | JENNIFER BRINK | Resolved | Not an error | Please see snips (files attached x2) for visuals | The name change wasn't enough to trigger the API, so I used force sync and that updated everything. | ||||||||||||
| 1241 | 08/04/22 | Reed Simonsis | Naviga | Honeywell | 9044 | 585,895,859,058,591 | Rate Line Addition/Adjustment | Changed automation focus' to eblasts | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | please adjust pricing to 4950 per eblast. -Sharons request. Thanks! | A new order was created instead of updating existing | ||||||||||||
| 1242 | 08/04/22 | Reed Simonsis | Naviga | Rockwell Automation | 8845 | 55391 | Missing a date/Need a date | Client asked for this to be moved to start in september | | | JENNIFER BRINK | Resolved | Moving Date | Please move and extend to start in september and run untill 11/30 | |||||||||||||
| 1243 | 08/04/22 | Reed Simonsis | Leadworks | Rockwell Automation | N/A | N/A | Other | Rockwell Automation and Rockwell automation for maverick technologies are 2 seperate companies | | | JENNIFER BRINK | Resolved | Question | Please consolidate these 2 companies across our platforms. Thanks! | sent info to to Paul to see if we can merge | ||||||||||||
| 1244 | 08/04/22 | Daniel Smith | SalesForce | Teknika | Help with a view | clicked to look at my call note from previous date and nothing shows up | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | hi when i am in salesforce i am looking at my accounts and previous calls with them and when i click one to look at what i wrote down note wise nothing shows up, i attached what i see. thank you | The call log was filtered to activity in the last 2 months. If you change the filter to "All Time" you can see your activities. I see the last call on May 14th. | ||||||||||||||
| 1245 | 08/05/22 | Mikayala Delson | Naviga | PMMI Media Group | 9324 | 58684 | Rate Line Addition/Adjustment | I'd like to zero out this line item. Thanks! | | | JENNIFER BRINK | Resolved | Billing | done | |||||||||||||
| 1246 | 08/05/22 | Kurt Belisle | Naviga | Curtis Wright | 9323 | PEI Showcase no ad | Missing a date/Need a date | I'm trying to add PEI Showcase with no ad to this plan. It's not giving me a date in the drop down. I know this program close date was extended to 8/18. | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | The dates should be showing now, but i added the line for you just incase. | |||||||||||||
| 1247 | 08/08/22 | Kurt Belisle | Naviga | Dataparc | 9055 | Start date | Other | I'm trying to change the start date of this program to 10.1.2022 and it's not letting me. I can change the end date as I wanted but not the start date. | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | I moved the end date out to January 2023, moved the line items from July to October and then I was able to move the start date to October. The line items being in July was what was stopping you from moving the start date. | |||||||||||||
| 1248 | 08/08/22 | Mikayala Delson | Naviga | PMMI | 9349 and 9350 | Rate Line Addition/Adjustment | I'd like to zero out these two oders. Thanks! | | | JENNIFER BRINK | Resolved | Billing | Done | ||||||||||||||
| 1249 | 08/08/22 | Reed Simonsis | Naviga | bosch | 8872 | 55517 | Need to move the date | Price change preventing move. | | | JENNIFER BRINK | Resolved | Moving Date | please change to tuesday september 9th, thanks! | Moved to 9/11... 9/9 wasn't an option/open date. If you need me to move it again, let me know. | ||||||||||||
| 1250 | 08/08/22 | Bea Greany | Leadworks | none | none | N/A | Leadworks Issue | Since changing her name and email address from Hannah Cater to Hannah Krause, Hannah's email clicks no longer show in LeadWorks ad campaign lead reports. | | | YEVGENY ANANIN | Resolved | System Configuration Error | Hannah Cater changed her name to Hannah Krause in July. Her PMG email was updated, systems have been updated. Revised email address is temp-hkrause@pmmimediagroup.com. | The Encrypted ID was typed vs. copy pasted so the number wasn't correct. | This has a ticket | |||||||||||
| 1251 | 08/08/22 | FLAVEL SHURTLEFF | Send My Ad | Fall SMA OEM Ads not matching NAVIGA | Fall 2022 OEM Print in SMA | SalesForce/Naviga sync | Compared NAVIGA's OEM Fall 2022 print ads to SMA. SMA is missing 5 ads. | | | JENNIFER BRINK | Resolved | System Configuration Error | This is fixed - the ads had old rate lines and sizes were in the wrong form | ||||||||||||||
| 1252 | 08/09/22 | Bea Greany | Naviga | N/A | N/A | N/A | Product Issue | This is for Naviga and eBuilder. | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | 1) Mundo event eblast – template needs to be created in eBuilder and it should be an option in Naviga. 2) Mundo industry webinar – should be an option in Naviga. It’s alreadyin eBuilder. | Template is created. Ebuilder ads have been added... need HTML | Jenn will do this on Thursday | |||||||||||
| 1253 | 08/09/22 | Daniel Smith | Naviga | Sullair | 9375 | F&I Directory | Need to move the date | Tried to put the F&I Directory on a proposal and it gave me an error saying the ad close date passed already | | | JENNIFER BRINK | Resolved | Moving Date | Tried to put the F&I Directory on a proposal and it gave me an error saying the ad close date passed already | |||||||||||||
| 1254 | 08/09/22 | Reed Simonsis | Naviga | All | All | Other | None | | | JENNIFER BRINK | Resolved | Not an error | When I click on an attachment in Naviga, instead of opening up, I'm directed to a login page | I can't replicate the error... system is working as intended. Try logging out and back in? | |||||||||||||
| 1255 | 08/10/22 | Christine Smallwood | Leadworks | Printpack and Blueprint Automation | https://cloud.pmmimediagroup.com/advertiser/view/id/488 and https://cloud.pmmimediagroup.com/advertiser/view?id=680 | Other | Converge and Scout are not functioning for either account. Please advise. | | | Zanzy Begoun | Resolved | System Bug | Sent email to Elizabeth & Yevgeny | ||||||||||||||
| 1256 | 08/10/22 | Bea Greany | Leadworks | multiple | multiple | N/A | Leadworks Issue | I’ve clicked on ad links in multiple emails – today’s deployments as well as test emails currently in production. All are generating the following error message “The server returned a “500 Internal Server Error”. I am able to view LeadWorks campaigns and view dashboards. | | | Zanzy Begoun | Resolved | System Bug | Sent email to Elizabeth & Yevgeny | |||||||||||||
| 1257 | 08/10/22 | Christine Smallwood | Naviga | all | all | all Leaders/Premiere program rate cards for 2023 | Other | Hey all, just seeking confirmation on expected date when 2023 Leaders/Premiere programs for all brands will be completely entered into Naviga. I am trying to begin writing 2023 proposals and some details appear not there yet. | | | Zanzy Begoun | Resolved | User Error - Sales Rep | All 2023 dates should be in Naviga. Reaching out to Christine for clarification | |||||||||||||
| 1258 | 08/10/22 | Christine Smallwood | Naviga | B&R | 9336 | OEM Partner Leaders | Other | Attempting to add OEM 2023 Partner Leaders Program to this proposal | | | Zanzy Begoun | Resolved | System Configuration Error | Please see File Upload/Snip of the error incident | |||||||||||||
| 1259 | 08/11/22 | Mikayala Delson | Naviga | PMMI Media Group | 9385 | Rate Line Addition/Adjustment | I am trying to add lines 296 and 297 to Naviga campaign 9385 but it is not giving me a Rateline option to add the line items. Can you add these two print requests and zero out the order? Thanks! | | | JENNIFER BRINK | Resolved | Billing | Done | added lines... waiting to see if this is resolved. | |||||||||||||
| 1260 | 08/11/22 | WENDY SAWTELL | Naviga | NA | Other | Had my 1:1 with Roxsy today and newsletter positions came up and I asked her if she looks at the inventory prior to selecting a date. I learned that she doesn't have any links for Naviga reporting on her home page. Can someone add them for her and let me know when done? Thanks. | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Just need to click "refresh reports from naviga" | |||||||||||||||
| 1261 | 08/12/22 | Roxsy Mangiante | Naviga | Multivac | 9396 | Missing a date/Need a date | It is not allow me to place Sustainable playbook on 2023 proposal | | | Zanzy Begoun | Resolved | Not an error | Needs a date | I don't see a 2023 date for this playbook. The next round is in November and i don't think we add the next date until the round before it launches... but I will let Zanzy look at this and get back to roxsy - Jenn | |||||||||||||
| 1262 | 08/12/22 | Christine Smallwood | Naviga | Printpack | 9382 | 58937 + 58938 + 58939 + 58941 + 58942 + 59108 | Product Issue | Attempting to add audience information on the Production Forms for the LinkedIn, Facebook and Banner Ads approved on this contract. | | | Zanzy Begoun | Resolved | System Configuration Error | Please advise when this will be fixed--just want to be sure to get this data correctly entered. | |||||||||||||
| 1263 | 08/12/22 | Mikayala Delson | Naviga | PMMI | 9394 | Rate Line Addition/Adjustment | I would like to zero out this house order. thanks! | | | JENNIFER BRINK | Resolved | Billing | |||||||||||||||
| 1264 | 08/12/22 | FLAVEL SHURTLEFF | Send My Ad | October ProFood World missing ads | Product Issue | Pulled my NAVIGA report for Oct regular PFW and compared it to SMA. Missing six ads in SMA | | | JENNIFER BRINK | Resolved | System Configuration Error | Deville, Douglas Machine, Flexicon, Hiperbaric, Stolle Machinery, Gorman-Rupp | Updated. | ||||||||||||||
| 1265 | 08/12/22 | FLAVEL SHURTLEFF | Naviga | NJM and Pharmaworks | 9035 and 8389 | 56363.1 and 52836.1 | Product Issue | Pulling report for HCP Sept/Oct | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Clients in Sept/Oct HCP only get ONE ad and ONE profile. NJM should only have ONE display ad (not two). Pharmaworks should only ONE Profile, not two. Orange lines are "extra" on attached. | The rep added the same product to 2 different campaigns. Not a system error. | ||||||||||||
| 1266 | 08/12/22 | LEO GUENTHER | Naviga | Optima Corp | 9387 | Notification Issue | tried to add a New Issue Alert and got the road block. | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | I was able to add the line item... need to see what steps Leo took and what date the client wants. | ||||||||||||||
| 1267 | 08/13/22 | WENDY SAWTELL | Naviga | NA | Other | PAN shouldn't be it's own bucket and I'd like the revenue to go into the appropriate brand (PW, AW, HCP, etc.). Can that be updated in Naviga please...makes it impossible for me to look at totals. This is high priority. Thanks. | | | JENNIFER BRINK | Resolved | Won't Do | Hi Wendy, We can't do that IN naviga, but I can send you a access to a dashboard I created for dave that moved that revenue where you want to see it. In 2023 this will not be an issue. PAN will fall under the appropriate brand like all other products. | |||||||||||||||
| 1268 | 08/15/22 | Christine Smallwood | Naviga | SYNTEGON | 9401 | 59219 PW - Content Creation | Help with a view | Added Four Items for the PW brand and they combine in the view, rather than separating out into four line items as is the case with the other brands. | | | JENNIFER BRINK | Resolved | System Configuration Error | This should be fixed. I updated your plan for you! | |||||||||||||
| 1269 | 08/15/22 | Christine Smallwood | Naviga | SYNTEGON | 9401 | MUNDO | Product Issue | When changing a January date for a MUNDO eblast to October, I receive attached error message. | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Just let me know what I am doing wrong and thank you! | The rate line for that is a package only rate line. So if you need the date moved you will have to reach out to us or you will have to remove and re-add the package. | ||||||||||||
| 1270 | 08/15/22 | Christine Smallwood | Leadworks | SYNTEGON | 9401 | Game Plan & Second Look product items - ready for 2023? | Product Issue | attempting to add the 2023 Game Plan and Second Look products | | | JENNIFER BRINK | Resolved | Question | I see the 2023 lines for Game Plan and second look are live for 2023... I see the rate lines. | |||||||||||||
| 1271 | 08/15/22 | WENDY SAWTELL | Naviga | Nercon | 9400 | Need to move the date | I'm unable to book the restaurant guide sponsor for the showcase based on the date in Naviga...can it be adjusted please? Screenshot attached. | | | JENNIFER BRINK | Resolved | Moving Date | Added the line! | ||||||||||||||
| 1272 | 08/15/22 | Bea Greany | BASE/Websites | multiple | N/A | N/A | Base/Website Issue | The most recent advertiser inquiry (form submission) Mariia and I received is from August 8. We received one submission Aug 8, one submission Aug 5, one submission Aug 4, one submission Aug 3, zero on Aug 2, seven on Aug 1. | | | JENNIFER BRINK | Resolved | Not an error | We normally receive between 1 and 8 inquiries per day. The emails are not in my spam folder or Ntiva. | Will continue to watch, but not an error | ||||||||||||
| 1273 | 08/16/22 | Christine Smallwood | Naviga | WestRock | 9405 | 59362 | Rate Line Addition/Adjustment | Adding Inside Front Covers @ rate card price x 6 ; therefore need to zero-out this $18,000 charge. | | | WENDY SAWTELL | JENNIFER BRINK | Resolved | Billing | Please tell me/confirm that I am adding/drawing up this program correctly. I am emailing Wendy also. | Wendy made the change already. | |||||||||||
| 1274 | 08/17/22 | Mikayala Delson | Leadworks | Brian's Accounts | Template Issue | Hi, is there a way to change the CSM for Brian in Media Planner? When I send auto notifications to Brian's accounts, the emails come from Courtney instead of me. | | | Zanzy Begoun | Resolved | System Configuration Error | Kelly updated | |||||||||||||||
| 1275 | 08/17/22 | MaryAnn Coyle | Naviga | Liz EBS Tabletops | 9371 | Other | In order notes, Spee-Dee is mentioned for Liz commission but Spee-Dee is a Leo account, right? | | | Zanzy Begoun | Resolved | User Error - Sales Rep | Confirmed with Jenn and moved to Leo | ||||||||||||||
| 1276 | 08/19/22 | Stephanie Haag | Other | plant operations, maintenance and infastructure | Other | The number for Facebook for the Plant operations, maintenance and infrastructure is wrong | | | JENNIFER BRINK | Resolved | System Configuration Error | https://pan.pmmimediagroup.com/#/ | Lauren is updating the page | ||||||||||||||
| 1277 | 08/19/22 | Courtney Nichols | SalesForce | EPSON | - | - | SalesForce/Naviga sync | - | | | JENNIFER BRINK | Resolved | Question | Hi Jenn, Is it possible to add a second Agency to an account? EPSON is the client and while they already are connected to an agency in SF, Kurt wants to add a second one. I poked around but I don't see where I can add Zentih agency. Can you direct me? Thank you. | You can't connect multiple agencies in Salesforce, but you can override the agency in Naviga. Have Kurt sync the agency like he would if he were going to attached it in SF. When the campaign is created in Navigia, he can use the dropdown in the upper right corner (same one to change the status or billing contact) and click Change/update advertiser. He should be able to search for the new agency and attach there. | ||||||||||||
| 1278 | 08/22/22 | WENDY SAWTELL | SalesForce | https://pmmidotorg.lightning.force.com/lightning/r/Account/0011I00000aPfbkQAC/view (Frain) | Help with a view | I'm constantly finding discrepancies in SF under media spend...for example, it shows that Frain is spending 20k with us in 2022, but it's actually over 100k. Why does this keep happening and do we have something in place to catch it moving forward? Thanks. | | | JENNIFER BRINK | Resolved | System Configuration Error | Spend is back in Salesforce | |||||||||||||||
| 1279 | 08/22/22 | Bea Greany | Leadworks | PMMI Media Group | 39889 | Leadworks Issue | I asked production to uncheck the 'Enable Permission Based Leads' box for the PMG playbook ad in the 8/24 Mundo Enfoque NL because permission will be provided on the webform landing page. I checked the advertiser LeadWorks campaign and the box is NOT checked; however the permission pop-up gate appears when the ad is clicked. Why is this? | | | JENNIFER BRINK | Resolved | System Bug | Yevgeny fixed the issue. | ||||||||||||||
| 1280 | 08/22/22 | PATRICK YOUNG | Naviga | Power Engineers | TBD | PEI Processing Zone Showcase Issue | Need to move the date | Please move closing date for PZ Showcase issue to 8-26-22 | | | Zanzy Begoun | Resolved | Moving Date | Same as above | George confirmed | ||||||||||||
| 1281 | 08/22/22 | Bea Greany | Naviga | Klockner Pentaplast, Pharma, Health & Protection and Durables | 8364 | 54704, 54705 | Need to move the date | We can add an HCP eblast on Wed. Sep 28 (we can send 2 HCP emails on Mondays, Wednesdays, and Fridays). We can add an HCP eblast on Wed. Oct 5 because I changed the send date for Serialization Countdown to Monday, Oct 3. | | | JENNIFER BRINK | Resolved | Moving Date | need to create 2 new HCP eblast dates so we'll be sending 2 HCP eblasts on the same day. https://pmg.navigahub.com/ew/pmg/ad/campaign_lines?ID=8364 | Done | ||||||||||||
| 1282 | 08/22/22 | Daniel Smith | Naviga | Cimon | 9433 | Other | getting the error message attached when trying to book show daily | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | HI Daniel! Show Daily's date is 10/24... your campaign ends on 10/1 | ||||||||||||||
| 1283 | 08/22/22 | Jake Brock | Naviga | ASM International | 9335 | 58712 | Missing a date/Need a date | Tried to add date and notified that it is closed. | | | JENNIFER BRINK | Resolved | Moving Date | Hi, wondering if I can get approval to sell a 9/2 Automation Focus slot. Advertiser says they can get materials in ASAP. I tried to add the date this morning and send IO over but says that issue has already closed. Let me know if I need approval from anyone to open up to this new client. Thanks! | Done! Sent you an email too! | ||||||||||||
| 1284 | 08/23/22 | Christine Smallwood | SalesForce | Sales Reporting | general | general | Reporting Issue | running total annual sales reports | | | JENNIFER BRINK | Resolved | Won't Do | Please check out the discrepancy between the sales board and the 12 period analysis. Sales Board shows total annual sales of $2,721,404.30 (I did hit refresh)- the Naviga 12 Period Analysis shows $2,885,645. Thanks! | Same issue sent on 9/22 - That is on Andy's list now! | Asked Andy/Simone to look into why SF has a different number | |||||||||||
| 1285 | 08/23/22 | Reed Simonsis | Naviga | bosch | 8872 | 55517 | Need to move the date | Price change preventing move. | | | JENNIFER BRINK | Resolved | Moving Date | Please switch to september 6th. Was previously moved but was supposed to be moved to the 6th. Thanks, | Done. | ||||||||||||
| 1286 | 08/23/22 | Mikayala Delson | Naviga | PMI KYOTO Packaging Systems | 9442 | Rate Line Addition/Adjustment | We are trying to add a LinkedIn for PACK EXPO (cartoning category) that is open 2-3 weeks prior to the show but Naviga is saying it is sold out. | | | JENNIFER BRINK | Resolved | Not an error | Inventory is sold out. | ||||||||||||||
| 1287 | 08/23/22 | Mikayala Delson | Leadworks | Yamato | Game Plan | Template Issue | When generating the Game Plan proof for Yamato, the logo is obstructing the product category. Is this a bug in the proof? | | | Zanzy Begoun | Resolved | System Configuration Error | Emailed Yevgeny. Mikayla please try now and let me know results | ||||||||||||||
| 1288 | 08/23/22 | Dave Newcorn | Naviga | N/A | N/A | Bagging, Pouching & Wrapping Equipment Playbook - 125 leads + Full Page Ad | Other | Added that to a plan in Media Discovery tool, clicked the link on the review plan tab, was a bad link | | | Zanzy Begoun | Resolved | System Configuration Error | The link to the hub for this line item is wrong. I think it might need an https:// or something. When you add this to a plan in the new Media Discovery Tool and click the link, it goes to a bad URL. This needs to be corrected in Naviga. | |||||||||||||
| 1289 | 08/23/22 | MaryAnn Coyle | Leadworks | Active Playbook advertisers | Other | We had placed the lead threshold in our playbook child campaigns but that field is now blank. I am thinking it was cleared due to earlier hiccups in the leads. Examples: https://cloud.pmmimediagroup.com/campaign/view?id=39111 and this one: https://cloud.pmmimediagroup.com/campaign/view?id=39504 | | | Zanzy Begoun | Resolved | Not an error | This was on purpose. Zanzy manually cleared them because of the filtering issues we were having in LeadWorks. I think it's safer to leave them off for now. They're monitored daily. | |||||||||||||||
| 1290 | 08/24/22 | MaryAnn Coyle | Other | N/A | Other | I am getting emails saying that our LinkedIn accounts are on hold due to billing contact being inaccurate | | | JENNIFER BRINK | Resolved | Question | Janet is updating the credit card on file. Should be resolved today. | |||||||||||||||
| 1291 | 08/25/22 | Reed Simonsis | Naviga | Rockwell Automation | 8845 | 55391 | Need to move the date | Needs to be moved out of their q3 budget | | | JENNIFER BRINK | Resolved | Moving Date | Please move the start date to 10/1/2022 and increase impressions per month. If this is not possible please extend the months to ad 1 one month at the end. Thanks! | I moved this to 10/1... the end date is 11/30, do you want to extend that? GAM says it can fulfill as is. | ||||||||||||
| 1292 | 08/25/22 | Reed Simonsis | Naviga | Rockwell Automation | 8355 | 57207 | Need to move the date | cannot change due to pricing. Pricing was adjust/approved by wendy. | | | Zanzy Begoun | Resolved | Moving Date | Please move to October 20th. | |||||||||||||
| 1293 | 08/25/22 | WENDY SAWTELL | Naviga | Domino Printing Mexico | 9443 | Rate Line Addition/Adjustment | I'm trying to update pricing with member pricing, but getting an error message re: rate line. These are the prices w/ discount (59646 product is now 3900 instead of 4k so that's why it seems more than 10% discount). Proposal #9443 Line: 59529 Regular price $4,000 + 10% discount $400 = new price $3,600 Line: 59533 Regular price $3,000 +10% discount $300 = new price $2,700 Line 59540 Regular price $3,000 +10% discount $300 = new price $2,700 Line 59541 Regular price $3,650 +10% discount $365 = new price $3,285 Line 59646 Regular price $3,900 . +10% discount $390= new price $3,510 | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Done | ||||||||||||||
| 1294 | 08/26/22 | Daniel Smith | Leadworks | All | Template Issue | our brand and company logo is not loading on eblasts and NL's | | | JENNIFER BRINK | Resolved | Won't Do | Thanks! | Hi Daniel! After talking to the team, this would require a substantial amount of work and we don't have the man power to handle fixing all of our past sends. Moving forward those images will appear without issue. | Asked Daniel for examples | |||||||||||||
| 1295 | 08/29/22 | Courtney Nichols | Naviga | Weber | 7623 | 55174 | Need to move the date | - | | | JENNIFER BRINK | Resolved | Moving Date | Hi...Can you move this date to 9/30? Thanks.... | Done | ||||||||||||
| 1296 | 08/30/22 | PATRICK YOUNG | Naviga | Schenck Process | TBD | PE-Processing Zone Showcase Page | Need to move the date | Please move issue closing date to September 2nd, need to book a full page ad. | | | JENNIFER BRINK | Resolved | Moving Date | Please expedite the above request | George approved moving the close date. Done. | ||||||||||||
| 1297 | 08/31/22 | Reed Simonsis | Naviga | ADI | 9467 | 596,725,967,359,674 | Need to move the date | Set too early for billing and not enough impression in the year | | | JENNIFER BRINK | Resolved | Moving Date | Please extend to however many months it will take to fufill impressions and move start date into september for all 3 line items in this order. | Done | ||||||||||||
| 1298 | 08/31/22 | Reed Simonsis | Naviga | ServiceNow | 8828 | 56849 | Missing a date/Need a date | Passed Date | | | JENNIFER BRINK | Resolved | Moving Date | Needs to be moved to end of September to run. No content recieved from client. | Done | ||||||||||||
| 1299 | 08/31/22 | Reed Simonsis | Naviga | HP 3D Printing | 8459 | 56848 | Missing a date/Need a date | Price change preventing move. | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Needs to be moved into next month. The company doesnt know what they want to use for this as of yet. | Done | ||||||||||||
| 1300 | 09/01/22 | MaryAnn Coyle | Leadworks | n/a | Leadworks Issue | Now that jenn fixed my LW email to be a pmmimediagroup.com address, I was able to use Forgot Password BUT I have yet to receive the rest email. Courtney Nichols has been waiting since 5 am for that reset email. | | | JENNIFER BRINK | Resolved | System Bug | ||||||||||||||||
| 1301 | 09/01/22 | Mikayala Delson | Leadworks | Me | Leadworks Issue | I did not receive a Leadworks email after multiple attempts of logging in this morning. It is not in my junk or deleted inbox. | | | JENNIFER BRINK | Resolved | System Bug | ||||||||||||||||
| 1302 | 09/01/22 | MaryAnn Coyle | Leadworks | n/a | Leadworks Issue | I clicked Forgot Password and it says it doesn't recognize my email address (mcoyle@pmmimediagroup.com) | | | JENNIFER BRINK | Resolved | System Bug | ||||||||||||||||
| 1303 | 09/01/22 | Mikayala Delson | Naviga | PMMI Media Group | 9498 | Rate Line Addition/Adjustment | I'd like to zero out this house order. thanks! | | | JENNIFER BRINK | Resolved | Billing | |||||||||||||||
| 1304 | 09/01/22 | MaryAnn Coyle | Leadworks | Aagard et al | Leadworks Issue | Converge/ Scout says 'Internal Service Issue' for all clients. Example: https://converge.cloud.pmmimediagroup.com/advertiser/4 | | | JENNIFER BRINK | Resolved | System Bug | Yevgeny found and fixed the issue. | Yevgeny will have to look Tuesday | ||||||||||||||
| 1305 | 09/02/22 | Brian Gronowski | Naviga | Hamburg Dresdner Maschinenfabriken, USA | 9455 | Material Submission Issue | n | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Not pulling through linked production contact | I see Jeff there... I added him as both Digital and Print. | |||||||||||||
| 1306 | 09/02/22 | Mikayala Delson | Naviga | PMMI Media Group | 9498 | Need 2 line items made | Rate Line Addition/Adjustment | Hi, I'd like to add two PFW Full Page Print ads for February 2023 but Naviga is giving me an error. See rows 3 and 6 in the House Ads 2023 Smartsheet: https://app.smartsheet.com/sheets/j9PV693W36CmR3wFPJw6jVXx7rxhfHXR8P23gH21?view=grid | | | JENNIFER BRINK | Resolved | User Error - CST | added - you were most likely using the 2022 rate card to add vs. 2023. | |||||||||||||
| 1307 | 09/02/22 | Jake Brock | Leadworks | n/a | n/a | n/a | Leadworks Issue | Forgot password link | | | JENNIFER BRINK | Resolved | System Bug | After the updates to leadworks I am unable to get logged in. Tried forget password but no link is sent to me and is not found in spam. I know there was some changes to my account when I switched from CSM to rep so not sure if that is a factor or not. Just need help getting logged back in with new password. Thanks! | This has been resolved. There was an issue in send grid. Doug fixed it. | Will work on it Tuesday | |||||||||||
| 1308 | 09/05/22 | Courtney Nichols | BASE/Websites | - | - | - | Other | Please reset user/PW | | | JENNIFER BRINK | Resolved | Question | Hi Jenn - I'm unable to access base for a project I'm helping Mac with. It won't allow me to log in with my existing credentials. See screenshot. Can you advise or reset them? Thank you. | I pinged your reset password. | ||||||||||||
| 1309 | 09/06/22 | Reed Simonsis | Naviga | mitsubishi electric | 9292 | 58550 | Need to move the date | Price change preventing move. | | | JENNIFER BRINK | Resolved | Moving Date | please change to april 25th 2023 | |||||||||||||
| 1310 | 09/07/22 | Christine Smallwood | Naviga | Blueprint Automation | 9454 | 59634 - Leaders in Packaging Premium | Rate Line Addition/Adjustment | Please change the THREE full page ads to be SIX One Half Page Ads; Please create an every-other-month schedule, i.e., Jan, March, May, July, Sept, Nov 2023. | | | WENDY SAWTELL | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Once you make this update, will it be possible for me to change the placement month? Or do I need to fill out this form again? | ||||||||||||
| 1311 | 09/07/22 | MaryAnn Coyle | Other | Modular Conveyor Express PW LinkedIn | Other | I can't figure out why the campaign says it is Active but not running: 38796 - Modular Conveyor Express - FoodBevCPG_Distributors - US - 760-75-8100 | | | JENNIFER BRINK | Resolved | Won't Do | MaryAnn figured it out before I got to the problem! | |||||||||||||||
| 1312 | 09/07/22 | Christine Smallwood | Naviga | Blueprint Automation | 2022 media | Naviga Link to all 2022 media | Reporting Issue | The total media revenue for 2022 says $126,396 in Naviga; however, when I run the Excel Spreadsheet, the total ad items add up to $94,316.62. What am I missing? | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | The bigger number includes quoted orders. | |||||||||||||
| 1313 | 09/07/22 | Roxsy Mangiante | Naviga | Cablevey Conveyors | 9517 | Missing a date/Need a date | It is not allow me to add the webinar date that it is showing available in Naviga for August 2023 | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Added! | ||||||||||||||
| 1314 | 09/07/22 | Mikayala Delson | BASE/Websites | Epson | Base/Website Issue | I am trying to turn this Webinar On Demand but the video is not playing. | | | JENNIFER BRINK | Resolved | User Error - CST | JW Player: https://dashboard.jwplayer.com/p/iCdt4qaK/media/eVMlJlLB Registration Page: https://www.automationworld.com/home/webinar/22288655/why-automate-manufacturing-considerations-in-todays-new-normal | Fixed - looked like the wrong embed code was used. It has been updated and is now playing | ||||||||||||||
| 1315 | 09/07/22 | ELIZABETH TIERNEY | Leadworks | NA | NA | Leadworks Issue | I was trying to add a customer to leadworks and received the attached error. | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | |||||||||||||||
| 1316 | 09/09/22 | Roxsy Mangiante | Naviga | IAE Instituto Argentino Del Envase | 9472 | 59701 | Need to move the date | Please move the date to September 22nd. | | | JENNIFER BRINK | Resolved | Moving Date | Done | |||||||||||||
| 1317 | 09/09/22 | WENDY SAWTELL | Naviga | NA | Other | I'm trying to look up how many PFW Global 250 sponsorships have been sold (i think one for sure) but I 'm only seeing an inactive sponsorship in Naviga. Here's the l ink to the product in the hub. https://hub.pmmimediagroup.com/global-250-food-and-beverage-manufacturers-sponsorship/?brand=7-e8e9b6cd85-d72vmh | | | JENNIFER BRINK | Resolved | Question | Global 250 is under the PFW print magazine product. | |||||||||||||||
| 1318 | 09/09/22 | Brian Gronowski | Naviga | Vega | Need to move the date | n | | | JENNIFER BRINK | Resolved | Won't Do | George has extended the PFW Oct close, can you update Naviga to a new close date of 9/15 please | This was already done. | ||||||||||||||
| 1319 | 09/12/22 | Christine Smallwood | Naviga | Filamatic | 7931 | Show Caily - Inside Front Cover | Product Issue | The Inside Front Cover position does not appear in this proposal-how did we miss this? Will you please add this product asap? Should be priced at $10,000 net. | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | added. | |||||||||||||
| 1320 | 09/12/22 | MaryAnn Coyle | Omeda | N/A | Help with a view | Will there be a PAN Direct Mail Base created for PEI 22? | | | JENNIFER BRINK | Resolved | Question | Done PEI2022_DirectMail_Base | |||||||||||||||
| 1321 | 09/13/22 | Mikayala Delson | Naviga | Prosys | 7893 | 60062 | Rate Line Addition/Adjustment | I'd like to zero out this Annual Resource guide. Thank you! | | | Zanzy Begoun | Resolved | Billing | free w/ purchase | |||||||||||||
| 1322 | 09/13/22 | Mikayala Delson | Naviga | Aptean | 7961 | 48734 | Rate Line Addition/Adjustment | I'd like to change line item 48734 (Tech Minute) to a standard PFW White paper eBlast on 10/10 but it is saying there is no inventory. Is this possible to change still? | | | Zanzy Begoun | Resolved | Not an error | Mikayla is going to try deleting and re-adding | |||||||||||||
| 1323 | 09/13/22 | ELIZABETH TIERNEY | Naviga | mgs | 9543 | Product Issue | I'm trying to add the web sponsorship for pack expo and getting an error. see attached. | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | done | ||||||||||||||
| 1324 | 09/13/22 | MaryAnn Coyle | Leadworks | Second Look advertisers | Feature Request | RE: Second Look notifications. Can you please make sure that 1. Second Look notifications are ready to go with correct due date? 2. Please make sure that when a client approves their SL in adbuilder, both the client and the CSM receive a notification with the approved version. | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | done... just need the video | |||||||||||||||
| 1325 | 09/14/22 | Reed Simonsis | Naviga | puls power supplies | 9528 | 5,997,159,972.00 | Rate Line Addition/Adjustment | please adjust these 2 eblasts to match the original IO, Sharon cannot change it. | | | WENDY SAWTELL | Resolved | User Error - Sales Rep | Both eblast should be adjust to 4950.00. | Wainting on wendy | ||||||||||||
| 1326 | 09/14/22 | Christine Smallwood | Naviga | Focke & Co: 2023 media | 9552 | leaders - moving into fractionals | Product Issue | Please update the Packaging World print ads from 3 full page ads to 6 1/2 Vertical ads: January, March,, April, July, August, September,) | | | JENNIFER BRINK | Resolved | Won't Do | I think this is a duplicate! I already adjusted Focke. | |||||||||||||
| 1327 | 09/14/22 | Christine Smallwood | Naviga | Kliklok - SYNTEGON | 9551 | Game Plan | Custom Product Request | Please add a ten category buy for Game Plan (please use the best combination of category options to achieve the best rate) | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Done | |||||||||||||
| 1328 | 09/14/22 | Christine Smallwood | Naviga | Kliklok - SYNTEGON | 9551 | Second Look | Product Issue | Please create a Second Look package that provides a 6 category price | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | currently, we only offer a package up to five categories. | Should be there now! | ||||||||||||
| 1329 | 09/14/22 | Christine Smallwood | Naviga | Focke & Co: 2023 media | 9552 | Leaders fractionals | Custom Product Request | update to earlier request: for this proposal, please provide six 1/2 Verticals ODD Cycle (Jan, March, May, July, Sept, Nov) | | | JENNIFER BRINK | Resolved | Not an error | Done! | |||||||||||||
| 1330 | 09/14/22 | Stephanie Haag | Leadworks | Focke | Reporting Issue | I put most of the information in for the Focke LinkedIn ad(6/10) but put the wrong Reach number in. After hitting create I tried to update but it won't save since it says the CTR is over 1. It says that the CTR is 9250% | | | JENNIFER BRINK | Resolved | System Configuration Error | https://cloud.pmmimediagroup.com/audienceNetwork/campaignDetails?cid=34495. https://cloud.pmmimediagroup.com/campaign/view?id=34495 | Doug fixed the error | With Doug | |||||||||||||
| 1331 | 09/16/22 | WENDY SAWTELL | Naviga | NA | Other | see attachment | | | Zanzy Begoun | Resolved | Feature Request | The packages were set up a specific way and it would be difficult and time consuming to rename and adjust everything at this point. I’m going to respectfully push back on this request and say I think we should leave as is. | Meeting on this wednesday | ||||||||||||||
| 1332 | 09/16/22 | Brian Gronowski | Other | Big d | Other | n | | | ALICIA PETTIGREW | Resolved | Question | MDT, not seeing PAN 2023 options. Can you also confirm PAN 3rd party rates? I see $50 somewhere which a big increase over 2022 | |||||||||||||||
| 1333 | 09/16/22 | MaryAnn Coyle | Other | PEI LinkedIn peeps | Help with a view | Can you grant me access to PACK EXPO LinkedIn account so I can create mockups? | | | Zanzy Begoun | Resolved | System Configuration Error | Joan granted access | |||||||||||||||
| 1334 | 09/16/22 | Bea Greany | Leadworks | all | n/a | n/a | Leadworks Issue | Riley asked the Product Hub team to change Industry Webinar headline character count max to 85; however, that is not the correct character count max for industry webinar headlines. Riley requested the change because the headline char. max in eBuilder is 85. | | | JENNIFER BRINK | Resolved | System Configuration Error | Webinar eblasts and other horizontal eblasts (event, infographic) have a 70-character count limit for headlines. Refer to Box spec doc: https://pmmi.box.com/s/xdei000f36yspp0fnlejrqx064y7ykt3 | updated for all brands | ||||||||||||
| 1335 | 09/16/22 | WENDY SAWTELL | Naviga | NA | Other | Hi- There's no 1/2 page island option for PW Leaders issue...just horizontal and vertical. Please add. Thanks. | | | Zanzy Begoun | Resolved | Product Update/Close Date Change | ||||||||||||||||
| 1336 | 09/16/22 | Bea Greany | Leadworks | all | n/a | n/a | Other | I don't think this is an error but Jenn asked to have this logged. | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | I did not know until yesterday that an unapproved eBuilder campaign contains original advertiser links, rather than LeadWorks prospector ad tracking links. My takeaway from this new knowledge is to make sure production copies eBuilder HTML from approved campaigns; also preferably from the Upcoming Issues dashboard which only displays approved content...for exclusive mailings. | The link in LW will always have the error Roxsy is seeing. The Gateway we have set up required customer ID's from Omeda to function. | waiting on roxsy | |||||||||||
| 1337 | 09/18/22 | David Newcorn | Naviga | Westrock | Reporting Issue | See note | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Disregard previous request. Found the "Settings' setting. | |||||||||||||||
| 1338 | 09/18/22 | David Newcorn | Naviga | Westrock | Reporting Issue | Advertiser Ranking report | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Ran advertiser ranking report. Says Westrock is $141K this year vs $231K last year. Christine told me it was much higher than $141K. Clicked on it, and the date range was 9/18/21 - 9/18/22 which makes no sense. I set the date range to 1/1/2022 through 12/31/2022 and got $191K. Why is the advertiser ranking report so off? And it doesn't appear to have a date range feature. | |||||||||||||||
| 1339 | 09/19/22 | Mikayala Delson | Naviga | A-B-C Packaging Machine Corp. | 9572 | 60215 | Need to move the date | Hi, I'd like to move this line item to August but when I try, I am receiving an error | | | JENNIFER BRINK | Resolved | Moving Date | ||||||||||||||
| 1340 | 09/19/22 | Roxsy Mangiante | Naviga | Mexicana de Ingenieria | 9571 | Feature Request | It is showing only two dates for the Linkedln posts at EXPO PACK Lideres package in Mundo | | | Zanzy Begoun | Resolved | Product Update/Close Date Change | Please add the third date for Linkedln post. | ||||||||||||||
| 1341 | 09/19/22 | Roxsy Mangiante | Naviga | Mexicana de Ingenieria | 9571 | Other | Trying to save the Mundo EXPO PACK package and appear an error" You must select position" | | | Zanzy Begoun | Resolved | System Configuration Error | I do not know what position is referring ? | ||||||||||||||
| 1342 | 09/19/22 | WENDY SAWTELL | Naviga | NA | Other | Hi- I'm not seeing the retargeted ads that are included with both PW Leaders packages. Can they be added please? Thanks. | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Updated the product name to Leaders Retargeting Ads | |||||||||||||||
| 1343 | 09/19/22 | WENDY SAWTELL | Naviga | NA | Other | Can you add the fractional options for the premium Leaders package so they show up as zero on the plan. Can they say (package only) like the rest of the items so it's obvious they belong to Leaders? Thanks. | | | JENNIFER BRINK | Resolved | Won't Do | Jenn or Zanzy will need to remove the FP ads and put in the fractional ads for the reps. | |||||||||||||||
| 1344 | 09/19/22 | MaryAnn Coyle | Other | LinkedIn PE Account | Help with a view | Thank you for giving me access to the PE LinkedIn account but I do not have permissions to create an ad (creative). Can you help? | | | JENNIFER BRINK | Resolved | System Configuration Error | ||||||||||||||||
| 1345 | 09/20/22 | WENDY SAWTELL | MDT (WENDY USE ONLY) | MDT quote 27 as an example | Product Issue | Could we add HUB links to all the leaders and $0 line items so that when we click on the URL from the review plan tab in MDT it leads to the HUB leaders page for that brand? | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Use this Media Option to see what I mean when you click on the print products it goes to the HUB, but the $0 items don't have the same link? | I added the production links to the zero dollar line items. However, I left some of the OG items as is... they point to the pages of the actual item (Full Page ads, Profiles). | ||||||||||||||
| 1346 | 09/20/22 | Elizabeth Kachoris | MDT (WENDY USE ONLY) | Question on what a product is | Product Issue | Under PW print supplements there is a "Leaders in Packaging Print Issue and Wendy/Liz didn't know what they were? | | | JENNIFER BRINK | Resolved | Question | Leaders is not its own print supplement. This is for Profiles and there are 6 1 page ads open for sale. | |||||||||||||||
| 1347 | 09/20/22 | Elizabeth Kachoris | Naviga | None | Rate Line Addition/Adjustment | Not sure what to pick for the nature of this issue, but as you know PAN is going under brands for 2023, but there is still a separate "brand" for PAN that is viewable in MDT. Can we rename that "brand" in Naviga to PAN - 2022 ONLY or some such thing to make it clear? | | | JENNIFER BRINK | Resolved | Feature Request | We can't change the name of the brand... but I did add 2022 to each product headline. | |||||||||||||||
| 1348 | 09/20/22 | WENDY SAWTELL | MDT (WENDY USE ONLY) | https://cloud.pmmimediagroup.com/_/media-discovery-quote/review?id=27 | Product Issue | Liz and Wendy noted that it would be nice of the (PACKAGE ONLY) in parenthesis was consistent in the names for the Leaders products. You can look at the example here where sometimes it's at the end and sometimes in the middle of the product name and they wonder can it be in the same spot so that when customers see it it flows easier? | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Updated where we can... the difference of in the middle and at the end are because of the nature of the product. The lines with it at the end are product line items within a product used for non-package items (Print magazine is an example). | |||||||||||||||
| 1349 | 09/21/22 | WENDY SAWTELL | Naviga | NA | Other | I know this problem was marked as resolved, but I'm still not seeing fractional options for the Leaders premium program (all 1/2 page and 1/3 page sizes need to be $0 and (Package only) included please | | | JENNIFER BRINK | Resolved | Won't Do | These are already there... you will only see them when adding the initial package. | |||||||||||||||
| 1350 | 09/21/22 | WENDY SAWTELL | Naviga | Quest | 9579 | Need to move the date | I'm trying to change line 60315 from August to January but I get the error message attached. I'm assuming it's because there's $0 value, but we'll need to be able to edit dates within the LIP packages. | | | JENNIFER BRINK | Resolved | Moving Date | I see Jan, May, Aug and Sept already... I think this one is good. | ||||||||||||||
| 1351 | 09/21/22 | LEO GUENTHER | Naviga | A-B-C | 9572 | 60215 and 60217 | Rate Line Addition/Adjustment | tried to change the dates to April and June | | | JENNIFER BRINK | Resolved | Moving Date | got this notification. Second time this week with this plan. Mikayla submitted my first error | Because the rate lines aren't visible, you can't move the date. I has to be done by an admin. | ||||||||||||
| 1352 | 09/22/22 | Christine Smallwood | Other | Salesforce - total revenue numbers not matching in two views | Please see attached | please see attached | Reporting Issue | comparing the 12 month analysis to my dashboard | | | JENNIFER BRINK | Resolved | Won't Do | Please note that I hit *refresh* prior to reporting this issue. The attachment shows the numbers after hitting *refresh* | Hi Christine! This is something that should start with the Salesforce Form. I moved it for you: https://pmmimediagroup.atlassian.net/servicedesk/customer/portal/9/SS-8?created=true | ||||||||||||
| 1353 | 09/22/22 | Christine Smallwood | Naviga | Klockner-Pentaplast Pharma, Health & Protection and Durables | Naviga #9584 | All | Rate Line Addition/Adjustment | Please adjust to the 10% PMMI Member Discount on each placement; Please adjust the Full Page Ads as follows: Inside Front Cover, Even Cycle (3 ads only and remaining three placed by other division) months: February + April + June 2023; rate = $7,300 net (less 10%) = $6,570 net each | | | WENDY SAWTELL | JENNIFER BRINK | Resolved | Billing | Jenn, please call me with any questions: 678-618-1949; if you'd like me to calculate each price, happy to do so. Hoping you may finalize this today. | Done | |||||||||||
| 1354 | 09/22/22 | Christine Smallwood | Naviga | Klockner-Pentaplast Pharma, Health & Protection and Durables | 9584 | Full Page Ads | Need to move the date | Please change the dates for the Full Page Ad placements as follows: February, April, June 2023 | | | JENNIFER BRINK | Resolved | Won't Do | Jenn, I submitted another request this morning for price adjustments for this same campaign; please disregard b/c Wendy helped me. | Wendy helped. | ||||||||||||
| 1355 | 09/22/22 | Christine Smallwood | Naviga | KP FIlms 9584 | 9584 | total Gross/Net amount of proposal | Reporting Issue | Please see attachment - the total amount of the campaign is incorrect $238k | | | JENNIFER BRINK | Resolved | System Bug | Re-built the plan and numbers now match. Wendy will need to make any further price adjustments | |||||||||||||
| 1356 | 09/22/22 | Christine Smallwood | Naviga | Klockner Pentaplast, Food Packaging | 9585 | 60405-06-07 | Need to move the date | Please change dates for full page ads to IFC ads in August, October, March Directory | | | JENNIFER BRINK | Resolved | Moving Date | Please note that campaigns 9584 and 9585 constitute the EVEN CYCLE Inside Front Covers - please be sure both campaigns reflect that special position. | Need Clarification on what march directory means. Wendy will need to make any further price adjustments | ||||||||||||
| 1357 | 09/22/22 | Christine Smallwood | Naviga | KP FIlms, Food Packaging | Naviga #9585 | Full Page Ads converted to Inside Front Covers | Rate Line Addition/Adjustment | Inside Front Cover, Even Cycle (3 ads only and remaining three placed by other division) months: August + October + March Directory 2023; rate = $7,300 net (less 10%) = $6,570 net each | | | WENDY SAWTELL | JENNIFER BRINK | Resolved | Moving Date | Wendy will need to do any further price adjustments | ||||||||||||
| 1358 | 09/22/22 | Kurt Belisle | Leadworks | Inductive Automation | Leadworks Issue | Data isn't loading in the content engagement report | | | JENNIFER BRINK | Resolved | System Bug | see attached screen shot. Data isn't loading. | Base is currently working on this issue. There is a ticket open and I have been nudging it along. | ||||||||||||||
| 1359 | 09/22/22 | Sharon Enochs | Naviga | ServiceNow | 9514 | Other | N/A | | | Zanzy Begoun | Resolved | System Configuration Error | For Syndicated content package, tier 2, when I try to create the lines, I get this message (screen shot). I have gotten this before, so it's not isolated to this order, there is an issue with this package. I believe it happens in tier 1 SC as well. Please reply to Sharon Enochs, not Reed | package still had old syndicated native product | |||||||||||||
| 1360 | 09/23/22 | MaryAnn Coyle | Leadworks | SL advertisers | Notification Issue | Not a super big deal, but I haven't received any notification from Adbuilder when my clients approve their second look | | | JENNIFER BRINK | Resolved | System Configuration Error | https://pmmimediagroup.atlassian.net/browse/LW-962 | |||||||||||||||
| 1361 | 09/23/22 | Bea Greany | Naviga | PMMI | 7365 | 60494 | Rate Line Addition/Adjustment | house ad deleted at request of Rich Skibinski then re-added at request of Tina Warren. Price needs to be zeroed. | | | JENNIFER BRINK | Resolved | Billing | https://pmg.navigahub.com/ew/pmg/ad/campaign_lines?ID=7365 | Done! | ||||||||||||
| 1362 | 09/24/22 | WENDY SAWTELL | Naviga | EPI Labelers | 9597 | Other | IDT is buying page 5 in PW on the even cycle. Based on Nov/Dec being combined, even month position advertisers will get the same spot in the Buyers Guide (polybagged in March. Can Buyers Guide be added to Naviga? We will have the three covers and only sell full-page ads. Rates are the same as regular PW issues. There will also be a corner cut but not sure if you want to add it or if CS needs to ask for a custom product to be added. When this is added to EPI's plan, I want to make sure that the March ad is removed so no confusion. Thanks.. | | | Zanzy Begoun | Resolved | Product Update/Close Date Change | Done | ||||||||||||||
| 1363 | 09/27/22 | Christine Smallwood | Other | All Emerging Brands Sponsors | - | - | Reporting Issue | Attempting to run accurate revenue report in Salesforce for Emerging Brands Summit Sponsorship/Media Sales | | | Andy Lomasky | Resolved | Feature Request | Please add accurate rep and revenue number in these two reports: https://pmmidotorg.lightning.force.com/lightning/r/Report/00O8W0000075toxUAA/view?queryScope=userFolders and https://pmmidotorg.lightning.force.com/lightning/r/Report/00O8W0000075toOUAQ/view?queryScope=userFolders | This is in Andy's system so closing it out here. | https://pmmimediagroup.atlassian.net/servicedesk/customer/portal/9/SS-10 | |||||||||||
| 1364 | 09/27/22 | Christine Smallwood | Naviga | Klockner-Pentaplast Pharma, Health & Protection and Durables | 9584 | all | Other | Audience data entered has disappeared three times, i.e., I've had to reenter it three times. Any ideas? | | | JENNIFER BRINK | Resolved | Question | Jenn, please note, if you enter and/or re-enter a contract for me, please see out the audience data prior to cancelling line-items since I often add the audience data myself and it disappears if you delete/removethe line item. | I see the data sticking... | ||||||||||||
| 1365 | 09/28/22 | Reed Simonsis | Naviga | honeywell | 8079 | 50357 | Need to move the date | Cannot change date due to pricing | | | JENNIFER BRINK | Resolved | Moving Date | please move to 11/29, Thank! | |||||||||||||
| 1366 | 09/28/22 | Reed Simonsis | Naviga | puls power supplies | 9528 | 59971 | Need to move the date | Cannot change date due to pricing | | | JENNIFER BRINK | Resolved | Moving Date | please move to 10/18, thanks! | |||||||||||||
| 1367 | 09/29/22 | Reed Simonsis | Naviga | ServiceNow | 9514 | 5,999,759,998.00 | Need to move the date | Cannot change date due to pricing | | | JENNIFER BRINK | Resolved | Moving Date | Have no received materials until 2 days ago. Please move the facebook and pan native ads into October. Thanks! | Moved the Native to November (Oct 1 is saturday and will make it hard to move the date again. Moved FB to end of Oct. | ||||||||||||
| 1368 | 09/29/22 | Brian Gronowski | Naviga | FoodSafe Drains | 9612 | 60813 | Rate Line Addition/Adjustment | n | | | JENNIFER BRINK | Resolved | System Bug | System is not offering Member rate on PAN 3rd party ads | The rate is adjusted. | ||||||||||||
| 1369 | 09/29/22 | PATRICK YOUNG | Other | NA | NA | NA | Other | The price for PFW PAN Targeted Branding Campaign in MDT should be changed to $35 CPM it looks like the 2023 is $32 CPM | | | Zanzy Begoun | Resolved | Not an error | See above | |||||||||||||
| 1370 | 09/29/22 | Christine Smallwood | Naviga | Sidel | 9441 | EXPO PACK PAN products: 60755 and 60756 | Other | Just want to be sure there is no problem with the fact that the Ad Type says PACK EXPO for these two products (see attachments) | | | JENNIFER BRINK | Resolved | Won't Do | Not an issue. It falls under the PACK EXPO brand In Naviga. That ad type is tied to revenue on the backend and accurate. | |||||||||||||
| 1371 | 09/30/22 | ELIZABETH TIERNEY | Naviga | cremer | 9615 | Product Issue | can't add "web sponsorship on 3rd party" for pack expo 2022 to the plan. getting attached error. | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | The product has been added! | ||||||||||||||
| 1372 | 10/05/22 | Brian Gronowski | Naviga | Lubriplate | 9627 | 60958 | Rate Line Addition/Adjustment | n | | | JENNIFER BRINK | Resolved | System Bug | System still is not offering Member rate on PAN 3rd party ads. It will show member rate at the start but as soon as you add number of impressions it defaults back to non-member rate | I updated your campaign. I have a ticket open with Naviga to see why this keeps happening. | ||||||||||||
| 1373 | 10/05/22 | Reed Simonsis | Naviga | Honeywell | 9603 | 60640 | Need to move the date | Price adjustment preventing change. | | | Zanzy Begoun | Resolved | Moving Date | Please move date to 10/23. Thanks! | |||||||||||||
| 1374 | 10/06/22 | Stephanie Haag | Naviga | Packr | 9616 | Other | trying to log into Naviga plan 9616 gives an error message and nothing is showing up when going to Campaign setup page. | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | https://pmg.navigahub.com/ew/pmg/ad/campaign_lines?ID=9616 | ||||||||||||||
| 1375 | 10/06/22 | Christine Smallwood | Naviga | General-AW LinkedIn Pricing | General-AW LinkedIn Pricing | AWLINM23 | Rate Line Addition/Adjustment | is it me, or has this pricing been swapped, i.e., General should be more expensive than Targeted? | | | WENDY SAWTELL | Zanzy Begoun | Resolved | System Configuration Error | see attached-I have no idea if this is the correct form to fill out. Can never remember which form is for what. | I've updated the pricing to reflect the other brands (3,500 targeted and 7,000 general) | |||||||||||
| 1376 | 10/06/22 | Bea Greany | Other | Körber | N?A | Other | SF/Naviga/LeadWorks alignment: Körber SF account, https://pmmidotorg.lightning.force.com/lightning/r/Account/0011I00000aPfa9QAC/view contains link to a non-existent LeadWorks advertiser. | | | JENNIFER BRINK | Resolved | System Configuration Error | Körber LeadWorks advertiser is: https://cloud.pmmimediagroup.com/advertiser/view/id/322 | Everything should be properly mapped now. | |||||||||||||
| 1377 | 10/06/22 | PATRICK YOUNG | Leadworks | Charles Ross | NA | NA | Leadworks Issue | I'm getting the attached screen shot when trying the access the Converge feature LW for Charles Ross, Fristam and Air Products. | | | JENNIFER BRINK | Resolved | System Bug | Same as above. | Doug fixed the issue | asked Patrick some follow up questions... waiting on responses | |||||||||||
| 1378 | 10/07/22 | Courtney Nichols | Naviga | ESI Group USA | 7037 | 61002 | Rate Line Addition/Adjustment | - | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Hi Jenn, the price of this FB campaign should be adjusted o $500 per the agreement between PEY and Wendy as part of ESI's custom NL package. I know I have the ability to change the price, but I'm not sure if I should in this case or if you need to get permission again from Wendy. Let me know - thank you. | Done | ||||||||||||
| 1379 | 10/07/22 | Mikayala Delson | Naviga | PMMI | 9636 | Rate Line Addition/Adjustment | I'd like to zero out this line item. Thanks! | | | JENNIFER BRINK | Resolved | Billing | |||||||||||||||
| 1380 | 10/07/22 | Reed Simonsis | Naviga | NSK | 7968 | 48793 | Need to move the date | Price change preventing move. | | | JENNIFER BRINK | Resolved | Moving Date | Need date moved to 10/27 as final confirmation of tech minute changes not approved in time. Thanks, | Done | ||||||||||||
| 1381 | 10/10/22 | MaryAnn Coyle | Leadworks | Second Look Adbuilder | Other | Tried to access clients' Second Looks in both Firefox and Chrome and security warning pops up that the cerificate is expired/invalid: NET::ERR_CERT_DATE_INVALID | | | JENNIFER BRINK | Resolved | Won't Do | Glitch in the matrix! it resolved itself | |||||||||||||||
| 1382 | 10/11/22 | Mikayala Delson | Naviga | PMMI | 9652 | Rate Line Addition/Adjustment | I'd like to zero out this line item. Thanks! | | | JENNIFER BRINK | Resolved | Billing | Done | ||||||||||||||
| 1383 | 10/12/22 | WENDY SAWTELL | Naviga | Eastey & AFM | 9662 and 9663 | Other | Trying to upload an attachment (IO) to both of these plans but when I click on select file, nothing happens and unable to select the file. | | | MaryAnn Coyle | Resolved | Won't Do | MaryAnn loaded them | ||||||||||||||
| 1384 | 10/13/22 | Roxsy Mangiante | Naviga | IPISA | N/A | SalesForce/Naviga sync | I can't create a new proposal in Naviga | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Order contact is not showing up. | Didn't force sync contact | |||||||||||||
| 1385 | 10/13/22 | Brian Gronowski | Naviga | Urschel | 9671 | Rate Line Addition/Adjustment | n | | | JENNIFER BRINK | Resolved | System Bug | Not factoring in Member rate for PAN ads | there is something being added to the line by naviga and it is voiding the discount. I have submitted a ticket to hopefully resolve the issue. In the meantime, your plan is fixed. | |||||||||||||
| 1386 | 10/13/22 | Reed Simonsis | Naviga | OPC Foundation | 8243 | 51982 | Need to move the date | Price change preventing move. | | | Courtney Nichols | Resolved | Moving Date | Please move to sometime in December.Thank! | done | ||||||||||||
| 1387 | 10/15/22 | WENDY SAWTELL | Naviga | Beckhoff Mexico | 9675 | Other | Trying to update to member pricing (9K) but I get an error message. I think this is an issue with all package pricing if I'm not mistaken. See attached pic. Thanks. | | | JENNIFER BRINK | Resolved | Billing | Resolved! I added the discount. | ||||||||||||||
| 1388 | 10/19/22 | Kurt Belisle | Naviga | Allied | 9690 | Trying to add 2023 tier 2 syndicated contetn | Product Issue | the product isn't showing up under packages | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | The packages should be available now. | |||||||||||||
| 1389 | 10/19/22 | Reed Simonsis | Naviga | NSK | 7968 | 48793 | Need to move the date | Price adjustment preventing change. | | | JENNIFER BRINK | Resolved | Moving Date | Need to move to 11/8 as materials are not ready due to additional edits. Thanks! | Done | ||||||||||||
| 1390 | 10/20/22 | Roxsy Mangiante | Other | Beckhoff Automation Mexico | Other | I need to change the name of the company | | | JENNIFER BRINK | Resolved | Question | The client requested to update company's name to Beckhoff Automation SA de CV | Name was updated by Paul | ||||||||||||||
| 1391 | 10/20/22 | Courtney Nichols | BASE/Websites | - | - | - | Other | - | | | JENNIFER BRINK | Resolved | Question | Hi Jenn, can you reset my Base password when you have a chance? It won't accept my login this morning. | Done | ||||||||||||
| 1392 | 10/20/22 | WENDY SAWTELL | Naviga | ID Technology | 9692 | Other | I know someone is adding the 201 video series products to Naviga so wanted to let you know I just sold a couple topics under Coding, Labeling & Printing, so I'd love if that one can be added next so I can secure their spots. They want printer applicators and pressure sensitive | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Thanks! | This 201 is now there. | |||||||||||||
| 1393 | 10/20/22 | Mikayala Delson | Naviga | PMMI | 9695 | Rate Line Addition/Adjustment | I'd like to zero out this house order. thanks! | | | JENNIFER BRINK | Resolved | Billing | Done | ||||||||||||||
| 1394 | 10/21/22 | WENDY SAWTELL | Naviga | ID Technology | 9692 | Other | Thanks for adding 201s, but still not able to add product. Getting error message attached below. Can you also re-name the one book Coding, Labeling and Printing and make sure the others are the same as we have in the hub? Thanks. | | | JENNIFER BRINK | Resolved | System Configuration Error | Completely my fault! I used a position twice and just happened to be your 2 lines. I fixed it and added them to your plan. | ||||||||||||||
| 1395 | 10/21/22 | WENDY SAWTELL | Naviga | ID Technology | Other | ID Technology approved their 201 topics and wondering how long it will take Naviga to remove those items from the available list to purchase. I just went in and am able to buy the categories they purchased and that could cause some major problems. | | | JENNIFER BRINK | Resolved | Question | These will function like eblasts... so they will pull from inventory when the plan is moved to R1. the rate line will still show. | |||||||||||||||
| 1396 | 10/21/22 | Mikayala Delson | Naviga | PMMI | 9699 | Rate Line Addition/Adjustment | I'd like to zero out this house order. thanks! | | | JENNIFER BRINK | Resolved | Billing | Done | ||||||||||||||
| 1397 | 10/24/22 | Bea Greany | Naviga | NSK | 7968 | 48793 | Need to move the date | cannot move NSK AW Technology Minute send date due to price adjustment | | | JENNIFER BRINK | Resolved | Moving Date | New date should be Nov 8. | Done | ||||||||||||
| 1398 | 10/25/22 | Mikayala Delson | Leadworks | Camfil | Leadworks Issue | I'm trying to find this user's credentials in LW, but her name is not appearing. I checked SF and her name is there. Do I have to create a LW account for her? User: Kirtley, Renea <Renea.Kirtley@camfil.com> | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Done - Rep should have pushed them as a material contact. | |||||||||||||||
| 1399 | 10/27/22 | Courtney Nichols | Naviga | Hitachi | 8658 | 61058 | Billing Issues | - | | | JENNIFER BRINK | Resolved | Make Good | Jenn, can you please zero this out - it's a make-good that Kelly approved. Thank you. | Done! | ||||||||||||
| 1400 | 10/27/22 | Reed Simonsis | Naviga | Wago | 9122 | 56810 | Need to move the date | Price adjustment preventing change. | | | JENNIFER BRINK | Resolved | Moving Date | Please move this send to sometime late november. Got no response from client again... shocker. Thanks! | done - moved to 11/30 | ||||||||||||
| 1401 | 10/27/22 | Reed Simonsis | Naviga | Honeywell | 9603 | 60640 | Need to move the date | Price adjustment preventing change. | | | JENNIFER BRINK | Resolved | Moving Date | Please move to December 1st for billing purposes. Thanks, | |||||||||||||
| 1402 | 10/28/22 | MaryAnn Coyle | Naviga | Sleeve Seal | 9714 | Product Issue | Wendy is looking for 2023 Labeling Playbook in Naviga | | | JENNIFER BRINK | Resolved | Won't Do | Playbooks have not been decided 2023 yet... once those are ready we will load to naviga. | ||||||||||||||
| 1403 | 10/31/22 | Bea Greany | Naviga | PMMI Media Group | 8604 | 57140 | Need to move the date | Please change "PW - Banner Ads on PW.com" End Date to 10/31/2022. | | | JENNIFER BRINK | Resolved | Moving Date | Per Lauren Staley, PW Bagging, Pouching, Wrapping Playbook has finished and campaigns should be ended ASAP. | done | ||||||||||||
| 1404 | 10/31/22 | Reed Simonsis | Naviga | EPLAN | 9676 | 61453 | Rate Line Addition/Adjustment | Cannot make price adjustments | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Please enter this order at a value of $5,500 and Janet will apply the credit on the account. | Adjusted | ||||||||||||
| 1405 | 10/31/22 | Bea Greany | Naviga | PMMI Media Group | 9324 | 58684 | Need to move the date | Per Lauren Staley FAQ: Cybersecurity goal has been reached and campaigns should be ended ASAP. | | | JENNIFER BRINK | Resolved | Moving Date | Anastasia emailed that she deactivated the aw.com campaign , but I want the Naviga campaign End Date to match. Please change "AW - Banner Ads on AW.com" End Date to 10/31/2022. | done | ||||||||||||
| 1406 | 11/01/22 | Bea Greany | Naviga | PMMI Media Group | 9173 | 57123 | Need to move the date | Mundo Conveying, Feeding, and Handling Playbook finished its run 9/1/22. | | | JENNIFER BRINK | Resolved | Moving Date | Please adjust End Date for MUNDO - Banner Ads on MUNDO.com campaign. | I moved the end date to 10/31... since there is billing attached I can't move it back any further. | ||||||||||||
| 1407 | 11/01/22 | Roxsy Mangiante | Naviga | BOIX Machinery | 9629 | Missing a date/Need a date | Game Plan and Second Look show no inventory | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Hi Roxsy... I see the dates for both Game Plan and Second look. Are you looking for the PELV inventory Doc? | ||||||||||||||
| 1408 | 11/01/22 | ELIZABETH TIERNEY | Leadworks | Pregis/Sharp Packaging Systems | Leadworks Issue | I've had a problem with Pregis and Sharp in Leadworks for years and no one seems to be able to help. Pregis is in Leadworks and so is Sharp Packaging Systems. Sharp was purchased by Pregis in 2018. Sharp is now a Pregis produch line, but for whatever reason, we haven't been able to get the accounts merged in Leadworks. Even though pregis is the customer, all the reporting is under Sharp, no pregis. How do we get these accounts merged in leadworks under Pregis so they can see everything in one place? Thanks! | | | JENNIFER BRINK | Resolved | Won't Do | This is with Andy's team. There isn't much we can do without the merger in salesforce. | |||||||||||||||
| 1409 | 11/01/22 | Brian Gronowski | Naviga | https://pmmidotorg.lightning.force.com/lightning/r/Opportunity/0068W00000Uja8nQAB/view | https://pmmidotorg.lightning.force.com/lightning/r/Opportunity/0068W00000Uja8nQAB/view | Other | n | | | JENNIFER BRINK | Resolved | Question | I'm not seeing the EBS billing in my Naviga report | Sent an email showing Brian where this revenue lives. | |||||||||||||
| 1410 | 11/01/22 | Reed Simonsis | Naviga | Copia/Honeywell | 92,169,603.00 | 5,727,960,640.00 | Need to move the date | cannot change due to pricing | | | JENNIFER BRINK | Resolved | Moving Date | Please swap these 2 line item dates. 11/13-12/1, connected with jenn on this matter. | Done | ||||||||||||
| 1411 | 11/01/22 | MaryAnn Coyle | Naviga | Anritsu | 8669 | 55800 | Billing Issues | Wendy placed our price (5197.50) into this order but she should have placed the price as 5080.56 per their PO. Both she and I missed this and they are contesting that item in thri Invoice7330. Is this something Janet handles on her end? | | | JENNIFER BRINK | Resolved | Billing | I added a credit line of 116.94. Janet should be able to apply it to the invoice | |||||||||||||
| 1412 | 11/01/22 | Roxsy Mangiante | Naviga | TNA North America | 9726 | Missing a date/Need a date | I need dates for two webinars: March 22nd and August 16th. | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Dates were added | ||||||||||||||
| 1413 | 11/02/22 | Lara Krieger | Naviga | Lenze America and MRP Solutions | 9735 and 9644 | 61929.1 and 61105.1 | Other | Looked at Jan print view and these two clients are not pushing to Send my Ad | | | JENNIFER BRINK | Resolved | Not an error | I see MRP in there (it just doesn't say Mold Rite). I forced Lenze over but since it was signed via the portal, it was waiting on Reed to push it to R2 to move to SMA | |||||||||||||
| 1414 | 11/02/22 | WENDY SAWTELL | Naviga | Nercon | 9736 | Missing a date/Need a date | I'm unable to add the CP+M Annual Resource Guide to their plan because a line item with date is missing and when I try to add it, it doesn't work. It should be in the December issue. Thanks. | | | JENNIFER BRINK | Resolved | System Configuration Error | This is fixed. You should see a date now. | ||||||||||||||
| 1415 | 11/02/22 | WENDY SAWTELL | Naviga | NA | Other | Sorry if I'm just not seeing this, but I can't seem to add fractional ads to a leaders package at no charge. For example, Nercon wants to but premium and include six 1/3 vertical ads. Only option I find includes the price, so I manually updated to zero dollars. Please add for all sizes or let me know where to find in Naviga. Thanks. | | | JENNIFER BRINK | Resolved | Question | We are working on a way to make those available to the reps without releasing the ratelines. Additonal packages were added to account for the different sizes. | |||||||||||||||
| 1416 | 11/02/22 | WENDY SAWTELL | Naviga | NA | Other | Can someone add PAN direct mail for 2023 please? Thanks. | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | The Targeted Direct Mail should be there for 2023. They are now brand specific not one general PAN product. | |||||||||||||||
| 1417 | 11/03/22 | Brian Gronowski | Naviga | Paxton ITW | 9665 | 62261 | Rate Line Addition/Adjustment | n | | | JENNIFER BRINK | Resolved | System Bug | Not factoring in Member rate for PAN ads | This was fixed... there is a ticket in with Naviga. | ||||||||||||
| 1418 | 11/03/22 | Mikayala Delson | Naviga | PMMI | 9747 | Rate Line Addition/Adjustment | I'd like to zero out this line item. Thanks! | | | JENNIFER BRINK | Resolved | Billing | Done | ||||||||||||||
| 1419 | 11/04/22 | MaryAnn Coyle | Leadworks | Aagard | Notification Issue | My client Linda Anderson and myself just received about 10 notification about her Second Look approval. See screenshot. | | | JENNIFER BRINK | Resolved | System Bug | These were kicked out when working on notification in Media Planner. | |||||||||||||||
| 1420 | 11/04/22 | Mikayala Delson | Naviga | Multi-Conveyor | 9758 | 62295 | Rate Line Addition/Adjustment | This is a re-run of an eblast due to an error on our end and approved by Wendy and Leo. Can you please zero out this item? Thanks! | | | JENNIFER BRINK | Resolved | Make Good | Wendy adjusted. | |||||||||||||
| 1421 | 11/04/22 | Courtney Nichols | Naviga | ESI Group | 9755 | - | Custom Product Request | - | | | JENNIFER BRINK | Resolved | Custom Product | Just remembered I should put this request in the form, not email. See attached for details | Emma created products needed and updated plan | ||||||||||||
| 1422 | 11/07/22 | Bea Greany | Leadworks | AAG 5007 | #40449 (PW Supplied 11/11/2022) and #40525 (PW Product Update 11/11/2022) | Leadworks Issue | AAG changed eblast template from PW Product Update TO PW Supplied HTML. Madysen created a new LeadWorks campaign rather than changing the template in the Naviga-generated campaign. | | | JENNIFER BRINK | Resolved | User Error - CST | Please move Naviga campaign ID 9711 and Line item ID 61700 from LW campaign 40525 to LW campaign 40449. Delete LW campaign 40525. | Moved. | |||||||||||||
| 1423 | 11/07/22 | Reed Simonsis | Naviga | NSK | 7968 | 45793 | Need to move the date | Cannot change date due to pricing | | | JENNIFER BRINK | Resolved | Moving Date | Please move date to 11/16 for final move if no approval. Thanks! | |||||||||||||
| 1424 | 11/08/22 | Bea Greany | Naviga | PMMI Media Group | Need to move the date | PW Nov print and PW Dec print will be combined into a single issue in 2023. PW New Issue Alert product needs to be updated to reflect this. | | | JENNIFER BRINK | Resolved | Moving Date | Currently, Naviga published dates for PW New Issue Alert NL include Nov 17 and Dec 15. These dates need to be removed and Dec 1 needs to be added. (I've blocked 2 PW eblast positions on Dec 1 to allow for a Dec 1 PW NIA). I cannot remove the existing Nov & Dec published dates because advertisers are booked into each date. Robatech campaign 9397; Reynolds Co. campaign 9643; Lubriplate Lubricants campaign 9634. | Done | ||||||||||||||
| 1425 | 11/08/22 | Bea Greany | Naviga | PMMI Media Group | 9498 | Billing Issues | all line items should be $0 | | | JENNIFER BRINK | Resolved | Billing | Done | ||||||||||||||
| 1426 | 11/08/22 | Bea Greany | Naviga | PMMI Media Group | 9385 | Billing Issues | all line items should be $0. | | | JENNIFER BRINK | Resolved | Billing | Done | ||||||||||||||
| 1427 | 11/08/22 | ELIZABETH TIERNEY | Other | all packaging machinery | Product Issue | I'm trying to add a 201 video to a media discovery tool plan and I'm getting an error. see attached screenshot. | | | JENNIFER BRINK | Resolved | System Configuration Error | Yevgeny was able to fix the issue. | Waiting on Y's feedback | ||||||||||||||
| 1428 | 11/09/22 | Mikayala Delson | Naviga | PMMI | 9794 | Rate Line Addition/Adjustment | I'd like to zero out this line item. Thanks! | | | JENNIFER BRINK | Resolved | Billing | Done | ||||||||||||||
| 1429 | 11/09/22 | WENDY SAWTELL | Naviga | Delkor | 9799 | Custom Product Request | Please add as many retargeted impressions we have for case packing/cartoning. Depending on how many we have I might reduce some of the PW impressions, unless you tell me I need to do so either way (be honest with me...it is what it is). | | | JENNIFER BRINK | Resolved | Custom Product | Added and plan is already confirmed :) | With Jen K for pricing | |||||||||||||
| 1430 | 11/09/22 | WENDY SAWTELL | MDT (WENDY USE ONLY) | Aagard | Other | Not a big issue, but the links to the 101s & 201s do not connect to the correct pages in the hub. Thanks. | | | Emma Satchell | Resolved | System Configuration Error | This has been completed. | |||||||||||||||
| 1431 | 11/10/22 | Bea Greany | Naviga | PMMI | 9270 | 58473 | Need to move the date | Monique Scott requested an extension of the OEM flexi ad banner campaign, 2023 PELV Exhibit Sales. We need to extend the End Date to Jan 6, 2023 | | | JENNIFER BRINK | Resolved | Moving Date | Done! I moved it out in GAM too | |||||||||||||
| 1432 | 11/10/22 | WENDY SAWTELL | Other | NA | Other | I don't have access/permissions to open the Inventory smartsheet for 101 videos on the Hub under the sales info tab. See pic below. | | | JENNIFER BRINK | Resolved | Question | I gave access to you, Jake, Leo, Patrick, daniel and liz. Brain and Christine were already there.... does anyone else need it? | |||||||||||||||
| 1433 | 11/10/22 | Courtney Nichols | Naviga | Inductive Automation | 8204 | 51841 | Need to move the date | - | | | JENNIFER BRINK | Resolved | Moving Date | Hi Jenn, can you move this date to 12/2? If I re-enter the product I still need to have you change the price to $2100, so if you can just move the date that would be great. Thank you | |||||||||||||
| 1434 | 11/10/22 | WENDY SAWTELL | MDT (WENDY USE ONLY) | NA | Other | Some items still show up in MDT even though they are turned off in Naviga...couple examples would be a few playbooks and the women in packaging product. | | | JENNIFER BRINK | Resolved | System Configuration Error | Playbooks should be removed with the next update Women in packaging was added back. | |||||||||||||||
| 1435 | 11/14/22 | Reed Simonsis | Send My Ad | Schenck | 9761 | Other | Double checked order had production contacts and was QC'd | | | JENNIFER BRINK | Resolved | System Configuration Error | Lara mentioned this order did not flow into send my ad. Thanks! | This has been fixed! The profiles now live in SMA. | Need to send this to Naviga. PFW's leaders program isn't pushing | ||||||||||||
| 1436 | 11/14/22 | Mikayala Delson | Leadworks | Cleveland Gear | 9283 | 58525.2 | Template Issue | For some reason this 11/3 newsletter is not showing up in Brian's view but i see it in mine. Is there a reason why he's unable to see it in Leadworks? See screenshot attached | | | JENNIFER BRINK | Resolved | Question | It isn't showing for brian because there weren't any leads generated. Reps and clients can't see campaigns with 0 leads. | |||||||||||||
| 1437 | 11/15/22 | WENDY SAWTELL | Naviga | Nercon | 9736 | Other | Clicked to generate a proposal and got an error message (see attached) | | | JENNIFER BRINK | Resolved | System Bug | Seems like the connection timed out. Wendy was able to move forward. | ||||||||||||||
| 1438 | 11/15/22 | Mikayala Delson | Naviga | Cleveland Gear | 9834 | 63111 | Rate Line Addition/Adjustment | This is a make good eblast that Brian would like to re-run. Can we zero out this order? thanks | | | JENNIFER BRINK | Resolved | Make Good | Done | |||||||||||||
| 1439 | 11/15/22 | WENDY SAWTELL | MDT (WENDY USE ONLY) | NA | Other | Hey- Technology Minute link sends to eBlasts page in Hub and should direct to Tech Minute page. https://hub.pmmimediagroup.com/technology-minute/?brand=7-9898d682a1-bxx7v9 | | | Emma Satchell | Resolved | System Configuration Error | This has been completed | |||||||||||||||
| 1440 | 11/16/22 | Jake Brock | Naviga | Romark Logistics | 9835 | 63148 | Rate Line Addition/Adjustment | n/a | | | WENDY SAWTELL | JENNIFER BRINK | Resolved | Custom Product | This client running 1/2 page or larger in all three CMP issues, profile in annual resource guide should be free in that case. Just need a price override on that line item to $0. | Wendy took care of this one. | |||||||||||
| 1441 | 11/16/22 | Bea Greany | Naviga | ALL | Other | Naviga is not working for me | | | JENNIFER BRINK | Resolved | Won't Do | This is Mariia Druziuk. I used Bea’s name because I couldn’t find mine. | Mariia was able to get in | ||||||||||||||
| 1442 | 11/17/22 | Reed Simonsis | Naviga | copia | 9787 | 6,253,562,536.00 | Billing Issues | cannot change price | | | JENNIFER BRINK | Resolved | Billing | Please zero out items as this is an approved make good order. Thanks! | Done | ||||||||||||
| 1443 | 11/17/22 | Courtney Nichols | Naviga | Inductive Automation | 8204 | 63213 | Rate Line Addition/Adjustment | - | | | JENNIFER BRINK | Resolved | Billing | Good morning, Jenn, can you please adjust the 11/18 PFW FB price to match the others @ $2100 (22% discount). I added the line for PFW and removed the AW FB since it's a PFW project they are promoting. LMK if you have any questions. Thank you. | Done | ||||||||||||
| 1444 | 11/17/22 | Bea Greany | Leadworks | all | N/A | Leadworks Issue | Email preview links in the Upcoming Issues dashboard are broken. I've checked multiple campaigns. This is not affecting individual campaigns. I can open a campaign to enter ad materials. | | | JENNIFER BRINK | Resolved | System Bug | Screenshot of error message is attached. This affects the link provided to copy writers for SL/PH requests and also affects production's ability to copy the HTML for Omeda production. | fixed! | https://pmmimediagroup.atlassian.net/browse/LW-985 | ||||||||||||
| 1445 | 11/18/22 | WENDY SAWTELL | MDT (WENDY USE ONLY) | NA | Other | Can a column be added that indicates the total dollar amount on each plan? For example, If I'm looking at the attached pic I'd like to know how much Lee is putting in each proposal at a glance. Thanks. | | | JENNIFER BRINK | Resolved | Feature Request | The Price column is now live :) https://cloud.pmmimediagroup.com/_/media-discovery-quote | |||||||||||||||
| 1446 | 11/21/22 | Courtney Nichols | Naviga | WLS | 9764 | 62343 | Need to move the date | - | | | JENNIFER BRINK | Resolved | Moving Date | please move July to August - thank you. | |||||||||||||
| 1447 | 11/21/22 | MaryAnn Coyle | Naviga | A-B-C | 9572 | Product Issue | Leo is trying to add PW LIP Pro to order and gets the attached error. Not sure if it has to do with him chaging print date to April? | | | JENNIFER BRINK | Resolved | System Configuration Error | The package has been added successfully | ||||||||||||||
| 1448 | 11/22/22 | LEO GUENTHER | Naviga | Mettler Toledo | 9871 | 73736 | Billing Issues | I picked January on the plan and it shows up as Feb. | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | The two free print issues should be January and August | The start date of the campaign was 1/2/2023, so the Jan print issue didn't show/stick. I updated the start and moved the feb ad to Jan. | ||||||||||||
| 1449 | 11/22/22 | WENDY SAWTELL | MDT (WENDY USE ONLY) | NA | Other | The new Leaders packages are not "working" in MDT. It seems that we need to add three installments for each program, but not all installments showing up. See screenshot. Thanks. | | | JENNIFER BRINK | Resolved | UI Clarity | Emma posted the how to in chatter. This isn't an error, just a miscommunication on our part. | |||||||||||||||
| 1450 | 11/22/22 | LEO GUENTHER | Naviga | Kaufman | 9872 | Notification Issue | Tried to Add Premium with 1/2 horizontal and got error | | | JENNIFER BRINK | Resolved | System Bug | Tried to make 1/2 page ads Jan, april, aug and noiv | There is a bug in Naviga blocking the reps from adding the packages to the plans. I have filed a ticket and put a workaround in place. Reps should be able to add these plans now. | |||||||||||||
| 1451 | 11/22/22 | BASE/Websites | Fuseneo | URL: https://www.packworld.com/design/package-design/article/22565299/buzzworthy-spray-closures-go-viral-for-pepsicos-tropicana | Base # 22565299 | Base/Website Issue | Bad text wrap on image in article. | | | JENNIFER BRINK | Resolved | Not an error | This is a limitation of the new skin. Base sent over some tips on how to avoid the issue. Jen K and I also gave the recommendation to avoid an image in between those 2 ad slots if possible. | https://trello.com/c/eUoZUxuz/500-weird-text-wrapping-around-an-image | |||||||||||||
| 1452 | 11/23/22 | WENDY SAWTELL | Naviga | 9875- Aagard | Other | Finalized 2023 plan for Aagard and wanted to point out a few things. 1. There are two forms asking for the same info...the LIP categories form is under installment #1 and #2. We only need one. 2. Unable to add dates to the four LinkedIn posts included with Leaders...would be helpful if we could just add the four months they are thinking so there's a reminder for CSM. 3. Therre are four forms for the free LinkedIn posts asking for categories but these are not category based and organic posts on PW's LinkedIn page so they can be removed. There are no forms to provide the mini-directory categories. I put LinkedIn and mini-directory categories in the notes for now. Thanks. | | | Emma Satchell | Resolved | Feature Request | This is resolved by using the form I created, if that doesn't work, let me know and we can work on additional solutions. - Emma Satchell | |||||||||||||||
| 1453 | 11/23/22 | WENDY SAWTELL | Naviga | NA | Other | One of the installments for LIP is $5999.99 and the other two are 6k. Can you update so all three are 6k? | | | JENNIFER BRINK | Resolved | Won't Do | Thanks! | We can price adjust the 5999.99 installment on a case by case basis, but the reason for the wonky price is how Naivga does math. | ||||||||||||||
| 1454 | 11/28/22 | Brian Gronowski | Naviga | vdg | 9882 | Custom Product Request | n | | | JENNIFER BRINK | Resolved | Custom Product | need to add 6x cover tip ad and rate $9200 call to discuss | Rateline added | |||||||||||||
| 1455 | 11/28/22 | MaryAnn Coyle | Naviga | Squid Ink | 7644 | 46369 | Need to move the date | Am I able to move this to 12/2? It's part of a package. | | | JENNIFER BRINK | Resolved | Moving Date | Done - I had to create a new line item... since this is flexible the line is locked as soon as date passes.I moved it to 12/9 to give you more time in the system. If you do want it 12/2 I can move it when you have materials. | |||||||||||||
| 1456 | 11/28/22 | PATRICK YOUNG | Naviga | mk North America | Opp # 9841 | Other | I'm getting an error message when trying to enter a PW 1/2 H Premium Package. See attached screenshot | | | JENNIFER BRINK | Resolved | System Bug | I need to create a media plan for mk North America for a PW LIP 1/2 page H premium package. The | There is a bug in Naviga blocking the reps from adding the packages to the plans. I have filed a ticket and put a workaround in place. Reps should be able to add these plans now. | |||||||||||||
| 1457 | 11/28/22 | LEO GUENTHER | Naviga | CAMA | 9877 | Leaders Premium 1/2 page vert | Notification Issue | Tried to save the plan with my 4 print ad dates and got the error warning. | | | JENNIFER BRINK | Resolved | System Bug | I have a call with CAMA in one hour | There is a bug in Naviga blocking the reps from adding the packages to the plans. I have filed a ticket and put a workaround in place. Reps should be able to add these plans now. | ||||||||||||
| 1458 | 11/28/22 | Lee Ashcroft | Naviga | Husky | 9881 | Other | Husky's IO needs to be addressed to their legal name...can someone change it for me? Here's what it should say. The IO will need to be addressed to legal name Husky Injection Molding Systems Ltd. Please re-send me the final . Thanks! Sarah | | | JENNIFER BRINK | Resolved | Won't Do | This request need to start in Salesforce. I will file the ticket with Paul Shraga for you! the change was made. | https://pmmimediagroup.atlassian.net/servicedesk/customer/portal/9/SS-22 | |||||||||||||
| 1459 | 11/29/22 | Reed Simonsis | Naviga | Service Now | 9514 | 60819 | Need to move the date | Please movve into next month | | | JENNIFER BRINK | Resolved | Moving Date | Please move into december. | |||||||||||||
| 1460 | 11/29/22 | Reed Simonsis | Naviga | wago | 7988 | 49094 | Need to move the date | Most likely will be cancelled as it has been move all year. | | | JENNIFER BRINK | Resolved | Moving Date | Please move into next year sometime. Idk who will make the decision what will happen wit this campaign. | Moved to December 23rd. | ||||||||||||
| 1461 | 11/29/22 | Reed Simonsis | Naviga | Service Now | 8828 | 59783 | Need to move the date | No content submission, need new date | | | JENNIFER BRINK | Resolved | Moving Date | Please change to late december. Thanks, | Moved to 12/16. Needed to make a new line item because this is a flexible campaign and the date was locked on the OG line. | ||||||||||||
| 1462 | 11/29/22 | Reed Simonsis | Naviga | schneider electric | 9060 | 56555 | Need to move the date | Cannot change date due to pricing | | | JENNIFER BRINK | Resolved | Moving Date | Please move facebook to December 16th. Thanks, | |||||||||||||
| 1463 | 11/29/22 | Bea Greany | Leadworks | MHI - Maruho Hatsujyo Innovations | LeadWorks campaign does not exist; Naviga campaign 9698 | 61600 | Leadworks Issue | The advertiser LeadWorks campaign for 12/2/2022 HCP Quick Hits NL is missing/does not exist | | | JENNIFER BRINK | Resolved | System Bug | Naviga campaign ID 9698; line ID 61600 | Doug is working on a fix for the problem, but i was able to find this campaign and fix the date. | ||||||||||||
| 1464 | 11/29/22 | Christine Smallwood | Naviga | Packaging Distributors, Inc. | 9893 | 64144 + 64145 | Billing Issues | Looks like Installments #1 and #3 are both scheduled for January 2023. This does not appear correct. | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Please take a look at the date for Installment #2 and make sure all three installments are scheduled for the correct dates. | Updated | ||||||||||||
| 1465 | 11/29/22 | Courtney Nichols | Other | Weber | 7623 | 56177 and 64101 | Rate Line Addition/Adjustment | - | | | JENNIFER BRINK | Resolved | Moving Date | Jenn, I kind of made a mess of Weber's final FB/LI package. Can you help me fix it for November billing? In trying to move the dates to December without bugging you I deleted the FB portion and then realized the pricing would be off. It's a 5-15k audience. Sorry for the mess, let me know if you have any questions. | Double check that what is did was right, but this is done. | ||||||||||||
| 1466 | 11/30/22 | WENDY SAWTELL | Naviga | Husky | Other | won't let me approve Mundo eBlasts. says I need rate card | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | I added the line. I couldn't replicate the issue, so please let me know if it happens again. Thanks! | |||||||||||||||
| 1467 | 11/30/22 | Mikayala Delson | Naviga | Dennis Group | 9138 | 56895 | Need to move the date | Hi Jenn, I would like to move this PAN campaign to 12/1/2022-3/31/2023. Can you assist? I am receiving this error in the screenshot attached. | | | JENNIFER BRINK | Resolved | Moving Date | added new line and a production note for Ana. | |||||||||||||
| 1468 | 12/01/22 | Brian Gronowski | Naviga | vdg | 9919 | Product Issue | n | | | JENNIFER BRINK | Resolved | Custom Product | please refer tp plan 8148 and items 51106 and 51108. need to recreat for pelv 2023 | Done! | |||||||||||||
| 1469 | 12/02/22 | WENDY SAWTELL | MDT (WENDY USE ONLY) | NA | Other | I'm not seeing the Lideres packages in MDT/can't figure out how to add them...Basic, pro and EXPO PACK | | | JENNIFER BRINK | Resolved | Won't Do | Wendy figured it out | |||||||||||||||
| 1470 | 12/06/22 | Brian Gronowski | Naviga | PSSI | 9956 | Other | n | | | JENNIFER BRINK | Resolved | Won't Do | cmp enewsletter dates not appearing available and all show up as test company | ||||||||||||||
| 1471 | 12/06/22 | Bea Greany | Leadworks | ALL | Leadworks Issue | I tried opening the Submit Materials tab to check the mail. But it doesn't open. It just loads. This tab does not work in all campaigns. I already logged out, but that didn't help. | | | JENNIFER BRINK | Resolved | System Bug | This is Mariia Druziuk. I used Bea’s name because I couldn’t find mine. | Yevgeny was able to fix the issue with ebuilder | ||||||||||||||
| 1472 | 12/06/22 | WENDY SAWTELL | Leadworks | Nita Labeling | Other | I noticed that there's no export button on Nita's converge/Scout page. | | | JENNIFER BRINK | Resolved | Not an error | The button only shows on Enhanced Advertisers. Nita is currently not an enhanced advertiser. | |||||||||||||||
| 1473 | 12/08/22 | PATRICK YOUNG | Naviga | Koch Separation Solutions | NA | NA | SalesForce/Naviga sync | Please connect KSS to Naviga. I need to create/close a $15,000 order | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | See below error message | This has been pushed. The issue was the zip code... it was missing the leading 0. | ||||||||||||
| 1474 | 12/08/22 | Mikayala Delson | Leadworks | Game Plan and Second Look | Template Issue | Hey Jenn, when I try to generate a PDF proof for Second Look and GP ads, it is now generating. So If you click View Ad and generate proof, nothing happens: https://cloud.pmmimediagroup.com/gamePlanStats/view?aid=12&categoryId=408&eventId=13. I tried this in both dashboards and even looked up the advertiser manually in Leadworks, | | | JENNIFER BRINK | Resolved | System Configuration Error | This is fixed... it does take A LONG time to come up, but it does generate eventually. | |||||||||||||||
| 1475 | 12/08/22 | Courtney Nichols | Naviga | Messe | 9845 9846 | Billing Contact not pulling through | tried to push it through with mac but it's not working | | | JENNIFER BRINK | Resolved | System Configuration Error | The contact type didn't push as it should have. I can't replicate it, but I was able to fix it. | ||||||||||||||
| 1476 | 12/09/22 | LEO GUENTHER | Naviga | Texwrap | 9494 | Leaders Premium full pages | Other | picked the dropdown, selected my 3 full page issues and it just goes back to the pick issues screen | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | About to quit and grab a BEER! I picked the other 3 items fine. | Added the package to the plan using dates provided by Leo! | ||||||||||||
| 1477 | 12/09/22 | LEO GUENTHER | Naviga | Dorner | 10015 | eBlasts | Notification Issue | tried check dates and got two different alerts | | | JENNIFER BRINK | Resolved | Won't Do | Tried to ad 3 video eBlasts 2/9, 7/13 and 10/26 | Leo figured it out before I saw this ticket! | ||||||||||||
| 1478 | 12/12/22 | Stephanie Haag | Leadworks | Promach | Leadworks Issue | The Start and End date are not showing up despite it being filled in in all the correct places. https://cloud.pmmimediagroup.com/_/audience-network?aid=490 | | | JENNIFER BRINK | Resolved | System Bug | Doug fixed the error. | https://pmmimediagroup.atlassian.net/browse/LW-1006 | With Doug | |||||||||||||
| 1479 | 12/13/22 | Bea Greany | Naviga | Messe Dusseldorf Advertiser ID 101414 | 9845 | 63207 | Need to move the date | want to change HCP Focus send date #1 of 2 from Jan 4 to Jan 12. The resend will remain on Jan 18 | | | JENNIFER BRINK | Resolved | Moving Date | I moved the issue date to 1/12 and moved Messe into it. | |||||||||||||
| 1480 | 12/13/22 | Christine Smallwood | Naviga | Printpack | 9382 | 59107 | Need to move the date | Please move the currently scheduled September Print Ad (LIP) to August 2023. Please confirm. | | | JENNIFER BRINK | Resolved | Moving Date | This is simply an incorrect date selection on my part, learning that the PACK EXPO 2023 issue is August and not September. | This is done :) And I thought the show issue was Sept too for a little while! | ||||||||||||
| 1481 | 12/13/22 | Kelly Greeby | Naviga | N/A | N/A | N/A | Other | N/A | | | JENNIFER BRINK | Resolved | Feature Request | Can you please send an informer report to Trey and Claudia weekly that lists ALL the upcoming webinars we have on the books - only things that are sold not things in reserved or proposals -- thanks | I set up 2 reports. A weekly digest of all upcoming and a daily confirmed yesterday email that will only send if there is a sold webinar. | ||||||||||||
| 1482 | 12/14/22 | Reed Simonsis | Naviga | schneider electric | 9232 | 57368 | Rate Line Addition/Adjustment | when the facebook was moved the pric was removed | | | JENNIFER BRINK | Resolved | User Error - CST | updated | |||||||||||||
| 1483 | 12/14/22 | David Newcorn | Naviga | N/A | N/A | Other | N/A | | | JENNIFER BRINK | Resolved | Not an error | Dave mentioned he had asked you for a report last week that was a report by leaders type. Basic, Premium and Pro - please include company name and how much they paid for it. We ALSO need a report that shows anyone that is running in Leaders that is NOT running in the January issue. Can you get to this this week please. Thx - K | Sent the report... attached here for future reference | |||||||||||||
| 1484 | 12/14/22 | Bea Greany | Leadworks | multiple | 36682, 42305, 37437, 37382 | N/A | Leadworks Issue | submitted by Anastasia | | | JENNIFER BRINK | Resolved | System Configuration Error | 1) Dec 14 PW Packaging Insights – Nita Labeling: PMMICD221206012 Omeda mailing created Dec 6 via Base API – Quality Check/Approval: Dec 9 2) Dec 15 AW Mitratech Supplied HTML: PMMICD221213003 – Omeda mailing created Dec 13 – Quality Check/Approval: Dec 13 3) Dec 16 AW PROFINEWS: PMMICD221208003 – Omeda mailing created Dec 8 – Quality Check/Approval: Dec 12 4) Dec 16 PW New Issue Alert – PAXTON: PMMICD221212011 – Omeda mailing created Dec 12 via Base API – Quality Check/Approval: Dec 14 | Doug fixed the issue and IDs are now sticking as they should | ||||||||||||
| 1485 | 12/14/22 | Mikayala Delson | Naviga | PMMI | 10065 | Rate Line Addition/Adjustment | I would like to zero out this house order. thanks! | | | JENNIFER BRINK | Resolved | Billing | Done | ||||||||||||||
| 1486 | 12/14/22 | Lara Krieger | Send My Ad | Messe Dusseldorf North America | Product Issue | Not moving to Send my Ad- client sent materials | | | JENNIFER BRINK | Resolved | Not an error | ||||||||||||||||
| 1487 | 12/15/22 | Christine Smallwood | Naviga | ITW Hartness | 9633 | resolved - it finally worked | SalesForce/Naviga sync | resolved | | | JENNIFER BRINK | Resolved | Won't Do | Christine resolved her own issue | |||||||||||||
| 1488 | 12/15/22 | Christine Smallwood | Naviga | ITW Hartness | 9633 | SalesForce/Naviga sync | When I click on the proposal to open the Naviga proposal, it spins and does not open. Please see if you can kick into gear on your end. I'm in limbo. | | | JENNIFER BRINK | Resolved | Won't Do | Christine resolved her own issue | ||||||||||||||
| 1489 | 12/15/22 | Stephanie Haag | Naviga | Focke | Rate Line Addition/Adjustment | The client wants to change their PW 1/2 page vertical ads to 1/2 island ads. https://pmg.navigahub.com/ew/pmg/ad/campaign_lines?ID=9552 | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Done | |||||||||||||||
| 1490 | 12/15/22 | WENDY SAWTELL | Naviga | Columbia Machine | 9917 | 67200 | Other | Tried changing the date to June 5th, but got the attached error message. | | | JENNIFER BRINK | Resolved | Moving Date | Done | |||||||||||||
| 1491 | 12/16/22 | PATRICK YOUNG | Leadworks | Assured Automation | NA | NA | Leadworks Issue | The Content Engagement Report is not appearing in LW for Assured Automation | | | JENNIFER BRINK | Resolved | User Error - CST | See above | The needed IDs were entered and the data is now there. | ||||||||||||
| 1492 | 12/19/22 | WENDY SAWTELL | Naviga | NA | Other | There are a few straggler PAN items showing up under PAN Sales for 2023...can they be adjusted and put under the correct brand? See screenshot below. Thanks. | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Yep... I am already in the middle of it. I am splitting the campaigns and making notes as I go :) - I think I got the rest of them... let me know if anything else pops up! | |||||||||||||||
| 1493 | 12/19/22 | Stephanie Haag | Naviga | Fallas | Rate Line Addition/Adjustment | The client is moving their LinkedIn to January and price needs to be increased for 3690. https://pmg.navigahub.com/ew/pmg/ad/campaign_lines?ID=7427 | | | JENNIFER BRINK | Resolved | Moving Date | Done | |||||||||||||||
| 1494 | 12/19/22 | Stephanie Haag | Naviga | Novembal | Rate Line Addition/Adjustment | The client wants to change their PW full page ads to 1/2 island ads. https://pmg.navigahub.com/ew/pmg/ad/campaign_lines?ID=9440 | | | JENNIFER BRINK | Resolved | Moving Date | Done | |||||||||||||||
| 1495 | 12/19/22 | MaryAnn Coyle | Naviga | American Flexpack | 9781 | 63289 | Product Issue | Need RFP Status added to LIP LinkedIn Product for production: https://pmg.navigahub.com/EW/PMG/ad/pw/edit_campaign_line?ID=111456&l=63289.1&c=9781 | | | JENNIFER BRINK | Resolved | Feature Request | added the workflow status | |||||||||||||
| 1496 | 12/19/22 | Mikayala Delson | Naviga | PMMI | 10142 | Rate Line Addition/Adjustment | I would like to zero out this house order. thanks! | | | JENNIFER BRINK | Resolved | Billing | Done | ||||||||||||||
| 1497 | 12/20/22 | MaryAnn Coyle | Naviga | National Bulk | 9160 | 57066 | Billing Issues | Last billing request for 2022! Please discount NBE's PW Native Ad $400 since there was an error in their October Native ad which they were charged for in full. | | | JENNIFER BRINK | Resolved | Billing | Done | |||||||||||||
| 1498 | 12/20/22 | WENDY SAWTELL | Naviga | ID Technology/Sleeve Seal | 9692/10156 | Other | This is wonky. Tried to book 201 video series under labeling using the category roll-fed labels. I got the error message letting me know inventory is not available so figured it was sold recently and the inventory doc wasn't updated. When I ran a report to see who bought it, it shows up that ID Technology bought it, but they bought pressure sensitive and printer/applicators. See screenshots. I'd like to offer Sleeve Seal roll-fed labelers. | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | I fixed the ID campaign and added the 201 video to sleeve seal. | ||||||||||||||
| 1499 | 12/20/22 | LEO GUENTHER | Naviga | Leibinger | 10153 | Leaders Pro | Other | I pick the Pro, set the two print dates, hit save and it just clicks back to the package. Naviga does not take it. This is the second time this glitch has happened. | | | JENNIFER BRINK | Resolved | System Configuration Error | I missed changing the issue close date on the Buyer's Guild Product ad product setup. | |||||||||||||
| 1500 | 12/20/22 | Reed Simonsis | Naviga | coperion k-tron | 9808 | 6,284,962,850.00 | Billing Issues | Client wants all to bill in january instead of monthly. | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Please move both Pan banner ads to a January full billing. | Should have been entered as a flexible campaign. | ||||||||||||
| 1501 | 12/20/22 | WENDY SAWTELL | Naviga | Delkor | 10159 | Other | error message when tried to add the Women's Supplement inside front cover. See screenshot attached. | | | JENNIFER BRINK | Resolved | System Configuration Error | This should be fixed! The size wasn't assigned on the ratecard. | ||||||||||||||
| 1502 | 12/20/22 | MaryAnn Coyle | BASE/Websites | Shemesh Automation (Base Id: 21194982) | Base/Website Issue | Is there a reason why these items do not show up on Shemesh profile? They are related correctly in Base and there is only one Shemesh company.1. https://www.packworld.com/supplier-news/product/22379536/shemesh-automation-net-weight-liquid-filling-machine 2. https://www.packworld.com/supplier-news/product/22353388/shemesh-automation-gummies-packaging-line 3. https://www.packworld.com/machinery/primary-packaging/product/22276124/shemesh-automation-continuous-motion-capping-machine | | | JENNIFER BRINK | Resolved | System Configuration Error | Article type wasn't mapped. P1 fixed it | https://trello.com/c/x5zuEWUO/523-products-not-showing-on-leaders-profiles | ||||||||||||||
| 1503 | 12/21/22 | LEO GUENTHER | Naviga | SIKO | 10087 | Other | Could not change the print dates in the poan | | | JENNIFER BRINK | Resolved | Moving Date | Please make the dates January, March, April, July, August, November/December | Done | |||||||||||||
| 1504 | 12/22/22 | Mikayala Delson | Naviga | PMMI | 10174 | Rate Line Addition/Adjustment | I'd like to zero out this house order. thanks! | | | JENNIFER BRINK | Resolved | Billing | Done | ||||||||||||||
| 1505 | 12/22/22 | Reed Simonsis | Naviga | Wago | 7988 | 49094 | Need to move the date | This is the Wago order that hasnt run from wago. The facebook is in december while everything else is in next year. | | | JENNIFER BRINK | Resolved | Moving Date | Please move facebook to January (Hopefully this order even runs) Thanks, | Moved to Jan | ||||||||||||
| 1506 | 12/22/22 | Reed Simonsis | Naviga | Service Now | 8828 | 64372 | Missing a date/Need a date | Had issues with the creatives and have no recieved new creatives | | | JENNIFER BRINK | Resolved | Moving Date | Please move into mid January | Moved to Jan | ||||||||||||
| 1507 | 12/22/22 | FLAVEL SHURTLEFF | BASE/Websites | HCP/OEM, PFW digital editions on the HUB | Base/Website Issue | I've uploaded my digital editions using BASE and Zesty but they are not updating on the Sales Rep Center of the HUB | | | Eric Ashbrook | Resolved | System Configuration Error | Amber/Eric fixed the issue. | |||||||||||||||
| 1508 | 12/29/22 | Bea Greany | Naviga | Advertiser ID 101726 PMMI | 10180 | all | Rate Line Addition/Adjustment | all prices need to be zeroed; these are house ads | | | Emma Satchell | Resolved | Billing | Thanks for submitting your request! This has been completed. | |||||||||||||
| 1509 | 01/03/23 | Courtney Nichols | Naviga | Inductive Automation | 8204 | 51726 | Need to move the date | - | | | Emma Satchell | Resolved | Moving Date | Jenn, I may have accidentally selected 1/18/22 as the date for this eblast reschedule...can you switch it to 2023? I'm unable to: https://pmg.navigahub.com/EW/PMG/ad/pw/edit_campaign_line?l=51726 Thank you. | Hello, thank you for your request! This has been completed. Please let me know if you have any questions. | Hi Jenn - I had some trouble with this one. I looked at the history of changes, and it appears this indeed a campaign that was accidentally scheduled for 2022 when updated. However, it won't let me change the date. Do I need to delete it and then add a new line item for 2023? | |||||||||||
| 1510 | 01/03/23 | MaryAnn Coyle | Leadworks | All | Help with a view | Madysen does not have Audience Network Admin view/permissions in Leadworks to see the PAN Master Campaigns Dash. | | | JENNIFER BRINK | Resolved | Not an error | Hello, thank you for your request! This has been completed. Please let me know if you have any questions. | |||||||||||||||
| 1511 | 01/03/23 | MaryAnn Coyle | BASE/Websites | National Bulk | 9886 and 9957 | 64017 and 65283 respectively | Material Submission Issue | On-site Native ad submission links have not been entered in production notes for January's ads and need them created asap if possible. Thank you! | | | Emma Satchell | Resolved | Not an error | Hello, I've been informed that this has been resolved. Please follow-up via email if I am incorrect. | Hello, I've been informed that this has been resolved. Please follow-up via email if I am incorrect. | ||||||||||||
| 1512 | 01/03/23 | LEO GUENTHER | Naviga | Allied Flex | 10182 | Product Issue | Put in Leaders in Packaging but it would not allow me to choose the January Issue | | | Emma Satchell | Resolved | Product Update/Close Date Change | Feb was the first option. | Thanks for submitting your error! This has been updated and one of the package's full page ads have been moved to January. | |||||||||||||
| 1513 | 01/04/23 | Mikayala Delson | Naviga | PMMI | 10195 and 10196 | Rate Line Addition/Adjustment | Hello, I'd like to zero out these two house order. Thanks! | | | Emma Satchell | Resolved | Billing | Hello, thank you for your request! This has been completed. Please let me know if you have any questions. | ||||||||||||||
| 1514 | 01/05/23 | Mikayala Delson | BASE/Websites | Hixson | Template Issue | For some reason two of the images are not displaying. I tried to upload them on my own and it still does not display even after it is published. The two images that won't display are attached. | | | JENNIFER BRINK | Resolved | User Error - CST | https://companyupdate.pmmimediagroup.com/portal/7c89d2d565b3a3b6c0f833ed9c2f7a50/promotions | Looks like the images are now showing. I changed the format and was able to upload and see all images. | Hi Jenn, Apologies, I couldn't figure out a fix for this one | |||||||||||||
| 1515 | 01/06/23 | LEO GUENTHER | Other | Glenroy | Other | Scout | | | Mikayala Delson | Resolved | Question | Did Glenroy ever get contacted for the Scout Beacon to be added to their site. | The beacon is functioning on the Glenroy site and i am seeing scout activity in their campaign. | ||||||||||||||
| 1516 | 01/09/23 | LEO GUENTHER | Naviga | Shurtape | 9963 | Production Contact | Other | Tried to Add Maryann Boese as the Print and digital material | | | Emma Satchell | Resolved | User Error - Sales Rep | Got an error attached | Hello, thank you for your request! This has been completed. Please let me know if you have any questions. | ||||||||||||
| 1517 | 01/09/23 | Courtney Nichols | Naviga | Standard-Knapp | 10141 | - | SalesForce/Naviga sync | - | | | JENNIFER BRINK | Resolved | System Configuration Error | Hi Jenn, Happy New Year. In Naviga Paige Howarth is appearing with an email address (phowarth@leshowe.com) that doesn't match what's in SF. Can you take a look at why I can't pull in her correct email address as the Standard-Knapp production contact? Thank you. | I manually updated the email address. Reaching out to Simone to see why it didn't update when it was adjusted in Salesforce. | ||||||||||||
| 1518 | 01/09/23 | Stephanie Haag | Naviga | Kliklok | https://pmg.navigahub.com/ew/pmg/ad/campaign_production_forms?ID=10225 | Other | In the campaign production forms for both Game Plan and Second look the second category of Form/Fill/Seal - Horizontal is not staying. It keeps turning blank. | | | JENNIFER BRINK | Resolved | System Configuration Error | It looks like there were too many characters. I removed a couple spaces and now they are sticking. | ||||||||||||||
| 1519 | 01/10/23 | Bea Greany | Naviga | Robatech USA Inc. | 9397 | 59163 | Need to move the date | no error | | | JENNIFER BRINK | Resolved | Moving Date | Need to move the January PW New Issue Alert NL deployment date and all advertisers (Robatech) to Jan 30 (issue close was extended and delayed production of the Jan print issue). | |||||||||||||
| 1520 | 01/10/23 | Brian Gronowski | Naviga | Hiperbaric | 10237 | Missing a date/Need a date | n | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | can you open the date for the 1/23 hand picked. Customer wants to purchase | ||||||||||||||
| 1521 | 01/11/23 | FLAVEL SHURTLEFF | Naviga | ProFood World 2023 sales vs. production reports | Reporting Issue | The SALES report for Feb 23 ProFood World is 8 ads less than the PRODUCTION report | | | JENNIFER BRINK | Resolved | User Error - CST | Updated Settings | |||||||||||||||
| 1522 | 01/12/23 | Mikayala Delson | Naviga | Uline | 9126 and 9147 | 56825.1. and 56990.1 | Rate Line Addition/Adjustment | Hi Jenn, Uline canceled their PW and AW LIP program but Leo said to keep just their print ads in the magazine. Do I have to delete these two line items or should they be zeroed out? | | | JENNIFER BRINK | Resolved | Question | Done - Mikayla deleted the lines. | |||||||||||||
| 1523 | 01/12/23 | Mikayala Delson | Naviga | PMMI | 10254, 10255 | Rate Line Addition/Adjustment | I'd like to zero out both house orders, thanks! | | | JENNIFER BRINK | Resolved | Billing | Done | ||||||||||||||
| 1524 | 01/12/23 | Hannah Cater | BASE/Websites | AXON (13276286) | Base/Website Issue | I searched for the Advertiser company using their short base ID and the "GraphQL error" was there right away. When I tried to schedule PW Leaders 2023, the "Base4 REST API error" showed up. | | | JENNIFER BRINK | Resolved | System Bug | There was an issue with schedules. P1 fixed the error and the schedules are live | Trello ticket open for this one. | ||||||||||||||
| 1525 | 01/17/23 | Reed Simonsis | Naviga | standex | 9383 | 58957 | Need to move the date | cannot change due to pricing | | | JENNIFER BRINK | Resolved | Moving Date | Please change to March 1st, Thanks! | Done | ||||||||||||
| 1526 | 01/17/23 | Reed Simonsis | Naviga | igus | 10193 | 68429 | Need to move the date | cannot change due to pricing | | | JENNIFER BRINK | Resolved | Moving Date | Please change the march date to and august print date!Thanks, | Done | ||||||||||||
| 1527 | 01/18/23 | Mikayala Delson | Naviga | Mamata Enterprises, Inc. | 10145 | 68794, 68795, 68796 | Rate Line Addition/Adjustment | Hi Jenn, I'd like to make these 1/2 page horizontals 1/2 verticals instead. thanks! | | | JENNIFER BRINK | Resolved | Custom Product | Done | |||||||||||||
| 1528 | 01/18/23 | WENDY SAWTELL | Naviga | Columbia/Okura | 8588 | Other | Tried to cancel the plan because I put the CM+P stuff on their full plan that was approved, but I get the error message below. Seems like it thinks the plan was approved. | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | I was able to cancel. I think you just needed to go through all the warnings! Just wanted to make sure you were really sure :) | ||||||||||||||
| 1529 | 01/18/23 | Mikayala Delson | BASE/Websites | Central States Industrial (CSI) | LIP Profile | Base/Website Issue | The client would like the two articles in the Company News section deleted. I couldn't find where to remove them. See screenshot, | | | JENNIFER BRINK | Resolved | Question | LIP Profile: https://www.profoodworld.com/leaders/cleaning-sanitizing-cip/company/13276926/central-states-industrial-csi | Showed Mikayla how to remove them from our site. | |||||||||||||
| 1530 | 01/18/23 | Reed Simonsis | BASE/Websites | - | - | Base/Website Issue | Tried to add category schedule to base and got error. | | | JENNIFER BRINK | Resolved | System Bug | will not allow me to schedule and categories for leaders 2023. | Need to know what the actual category for coding/lableing/printing should be. | |||||||||||||
| 1531 | 01/19/23 | Mikayala Delson | Naviga | PMMI Media Group | 10289, 10290 | Rate Line Addition/Adjustment | I'd like these house orders zeroed out, thanks! | | | JENNIFER BRINK | Resolved | Billing | |||||||||||||||
| 1532 | 01/19/23 | Mikayala Delson | Naviga | PMMI | 10287 | Rate Line Addition/Adjustment | Hi Jenn, I would like to zero out this house order. Thanks! | | | JENNIFER BRINK | Resolved | Billing | |||||||||||||||
| 1533 | 01/19/23 | Jake Brock | Naviga | Slideways | 10267 | 68930 | Missing a date/Need a date | Tried picking date but got error that it was closed. Got approval from Wendy and Reed to sell with Jan 27 date since client says they can get materials on Tuesday next week. | | | JENNIFER BRINK | Resolved | Moving Date | Cient wants two Facebook ads but wants first to start on Jan 27th and confirmed they can get materials by Tuesday. Reed says that should work and also spoke to Wendy. Tried to enter in Jan 27th for first FB ad but got error that issue is closed. Are we able to open it back up to close this order? | |||||||||||||
| 1534 | 01/20/23 | FLAVEL SHURTLEFF | Naviga | February 2023 Production vs. Sales Report Pull | Reporting Issue | Pulled a sales report for February 2023 PFW, then a separate sales report for same issue | | | JENNIFER BRINK | Resolved | User Error - CST | There are 23 companies that are on the production report that are NOT on the sales report (see text fle) | Worked with George to update settings | ||||||||||||||
| 1535 | 01/23/23 | Mikayala Delson | BASE/Websites | Glenroy Inc. | LIP Profile | Template Issue | Hi Jenn, the client and I tried to replace some the images within the featured products, when i go to approve the changes, the images all look correct. once i approve the changes and refresh the digital profile page, the image do not save correctly. In the first screen shot it shows the images that i want to replace. The second screenshot is the LIP page after i approved the changes. the images are completely in the wrong order and the wrong images. | | | JENNIFER BRINK | Resolved | User Error - Client | Recreated product ads for client | Need images from Mikayla... reached out and waiting for her to send them. | |||||||||||||
| 1536 | 01/24/23 | Reed Simonsis | Naviga | boston Dynamics Inc | 10252 | 68896 | Need to move the date | Price change preventing move. | | | JENNIFER BRINK | Resolved | Moving Date | Please move to Febuary 7th! Thanks, | I am assuming you mean line 68869 and its done :) | ||||||||||||
| 1537 | 01/25/23 | Mikayala Delson | Naviga | Spee-Dee | 10330 | SalesForce/Naviga sync | Hey Jenn, I'm trying to change the billing contact to Jaime Schultz in this Naviga campaign. I see he is in SF under billing contact and I pressed force Naviga sync. Is there a reason why I am not seeing him under the billing contact dropdown in Naviga after I refreshed the page? | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | The agency needed to be removed so the client was billed directly. | ||||||||||||||
| 1538 | 01/25/23 | Brian Gronowski | Naviga | Reid | Reporting Issue | Searched for available inventory for OEM Standard eblast | | | Emma Satchell | Resolved | Question | The report has some weird data. 999 | Complete | ||||||||||||||
| 1539 | 01/25/23 | WENDY SAWTELL | Naviga | MG America | 10335 | Other | Tried to raise the price of the Show Daily back Cover to $12,376 and got the attached error message that I've never seen before. | | | JENNIFER BRINK | Resolved | System Configuration Error | Fixed. | ||||||||||||||
| 1540 | 01/25/23 | Courtney Nichols | Naviga | Bell=Mark | 9847 | 65494-5 | Billing Issues | - | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Jenn, 2 LIP installments are scheduled for January in this order and I'm unable to fix it. Can you move one of the January installments to August? | |||||||||||||
| 1541 | 01/25/23 | Mikayala Delson | Naviga | PMMI | 10328 | Rate Line Addition/Adjustment | I'd like to zero out this house order. thanks! | | | JENNIFER BRINK | Resolved | Billing | Done | ||||||||||||||
| 1542 | 01/26/23 | Lara Krieger | Naviga | Miura America Co., Ltd. | 10215 | 68529.1 | Other | Noticed this was in SMA but not showing in Naviga until l clicked on the "Reserved orders" but this is a valid new order from this morning. | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | Sent the link to the hub to download the form | |||||||||||||
| 1543 | 01/26/23 | Mikayala Delson | Naviga | pmmi | 10340 | Rate Line Addition/Adjustment | I'd like to zero out this house order. thanks! | | | JENNIFER BRINK | Resolved | Billing | Done | ||||||||||||||
| 1544 | 01/26/23 | Courtney Nichols | Naviga | Allied Elec. | 9690 | 67647 | Rate Line Addition/Adjustment | - | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Jenn, can you please move this billing date to February, so it bills when the syndicated items start? Thank you. | Done | ||||||||||||
| 1545 | 01/27/23 | Mikayala Delson | Naviga | Viking Masek Global Packaging Technologies | 10214 | 69148 | Rate Line Addition/Adjustment | Hi Jenn, can you adjust this PAN campaign rate to $1750? Thanks! | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Done! | |||||||||||||
| 1546 | 01/27/23 | Mikayala Delson | Naviga | Aptean | 10046 | Rate Line Addition/Adjustment | Hi Jenn, I think I need a revenue adjustment to this webinar plan... I'm forwarding you this email thread with Brian and Trey. | | | JENNIFER BRINK | Resolved | Question | Resolved | ||||||||||||||
| 1547 | 01/27/23 | Christine Smallwood | Naviga | Massman | 10054 | 69151 | Other | Attempting to add the actual category to the Production Form - but form not available | | | JENNIFER BRINK | Resolved | Question | Please add the Production Form for an "Additional Category" product - in Naviga | Suggested using the OG category/leaders form.. update with the new category and load it to the new plan. | ||||||||||||
| 1548 | 01/27/23 | Mikayala Delson | Other | Glenroy Inc. | Scout | Product Issue | Hey Jenn, Gleroy was installing Scout and ran into this error. Can you assist? See screenshot attached. | | | JENNIFER BRINK | Resolved | System Configuration Error | The beacon is functioning on the Glenroy site and i am seeing scout activity in their campaign. | Reached out to Joan to see if she has come across this error. This is a new one for me. | |||||||||||||
| 1549 | 01/30/23 | WENDY SAWTELL | Naviga | NA | Other | There's some EXPO PACk items that are falling under PE revenue and need to be moved to Mundo. Cama- plan 10076, Heat & Control- plan 9867 (2 items), Sidel - plan 9441, Valco Melton plan 8986 | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Fixed | |||||||||||||||
| 1550 | 01/30/23 | Courtney Nichols | Naviga | Allied Electronics | 9690 | 67617 | Need to move the date | Hi Jenn, can you please move this Jan full-page to March? https://pmg.navigahub.com/EW/PMG/ad/campaign_lines?ID=9690 Thank you. | | | JENNIFER BRINK | Resolved | Moving Date | Moved to March | |||||||||||||
| 1551 | 01/30/23 | Reed Simonsis | Naviga | Multiple Jim Clients | Multiple | Multpiple | Need to move the date | Cannot change date due to pricing | | | JENNIFER BRINK | Resolved | Moving Date | Please see the attached File. It has all the moves that are needed on an excel sheet with all their data with it. I hope this is easier to sort out versus 4 million entries. Thanks! | Done | ||||||||||||
| 1552 | 01/30/23 | Christine Smallwood | Other | My Media Opportunities | Other | My Media Opportunties are now showing all reps opportunities and not just mine. I'd like the view to show only my opportunities. | | | Andy Lomasky | Resolved | System Configuration Error | ||||||||||||||||
| 1553 | 01/31/23 | Bea Greany | Leadworks | As for now, these campaigns #43911 #43902 | Leadworks Issue | Hey! Leadworks doesn't track me. I tested this on two campaigns. But it seems that Leadworks does not see me at all. I've already tried to log out and in again, but it doesn't help. | | | JENNIFER BRINK | Resolved | System Configuration Error | This is Mariia Druziuk. I used Bea’s name because I couldn’t find mine. | |||||||||||||||
| 1554 | 01/31/23 | WENDY SAWTELL | Leadworks | NA | Other | Under dashboards and reports we have the Game Plan/Second Look reports...one with full list and one by category. The one by category is not working and that is a key selling tool to be able to show all the Labeling advertisers when selling to a Labeling prospect. Can someone look and see if it can be fixed? Thanks. | | | JENNIFER BRINK | Resolved | System Bug | https://pmmimediagroup.atlassian.net/browse/MP-656 | These were working in December. Yevgeny is working on a fix | ||||||||||||||
| 1555 | 02/01/23 | Claudia Smith | Naviga | Universal Robots | Webinar | Need to move the date | None | | | Emma Satchell | Resolved | Moving Date | Can you move the Universal Robots webinar that was slated for March 20th to April 11th in Naviga | ||||||||||||||
| 1556 | 02/02/23 | Roxsy Mangiante | Naviga | Heidelberg ID # 111746 | SalesForce/Naviga sync | It is not showing the Order contact to create a proposal | | | JENNIFER BRINK | Resolved | User Error - Sales Rep | ||||||||||||||||
| 1557 | 02/03/23 | Bea Greany | Naviga | 101454 CCL Healthcare | needs to be created | Product Issue | reaching out to Jenn Brink, miracle worker, to get this issue resolved | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Liz Tierney's client, CCL Healthcare, want to buy HCP Quick Hits for 5 consecutive weeks. Naviga HCP Quick Hits product is not structured in a way that allows Liz to sell 5 consecutive newsletters. Liz needs the following dates: Feb 17, Feb 24, Mar 3, Mar 10, Mar 17. Each of these Quick Hits dates should be priced at $1050 net. All dates are currently unsold. | ||||||||||||||
| 1558 | 02/03/23 | Mikayala Delson | Naviga | Heat and Control | 9869 | Rate Line Addition/Adjustment | Hey Jenn, Leo originally had a couple campaigns that were in Dec 2022. Janet put an internal note comment for me to change the dates, so I changed a couple start dates to February instead of Dec 2022. Now Janet is saying the revenue is still showing in Dec 22 and Jan 23 and both issues are closed. I'm not sure what to do in this situation, are you able to assist? | | | JENNIFER BRINK | Resolved | User Error - CST | |||||||||||||||
| 1559 | 02/03/23 | Riley Phoenix | Naviga | Shemesh & Tawi | 10058 & 9984 | 66685.1 & 65571 | Other | I opened the materials for Shemesh and it had Tawi banners I uploaded earlier, and now the Tawi record has the Shemesh materials. Somehow the Tawi materials are linked to both campaigns. | | | JENNIFER BRINK | Resolved | User Error - CST | The same material record was added to both campaigns... Looks like MaryAnn added it on accident. | Emailed Riley... Looks like MAC attached a material record from another company. | ||||||||||||
| 1560 | 02/06/23 | LEO GUENTHER | Naviga | Heat and Control | 9869 | Other | The plan is sitting in Contract Signed Stage for weeks now | | | JENNIFER BRINK | Resolved | User Error - CST | The plan is still in Contract Signed. ???? | ||||||||||||||
| 1561 | 02/06/23 | Brian Gronowski | Naviga | Tel-Tru | 10393 | Need to move the date | n | | | JENNIFER BRINK | Resolved | Moving Date | Craft Brew is scheduled to close on 2/13 but naviga has 2/1 and not allowing for us to close out orders. Can update close date to 2/13 | ||||||||||||||
| 1562 | 02/06/23 | Mikayala Delson | Naviga | PMMI | 10392 | Rate Line Addition/Adjustment | I'd like to zero out this house order. thanks! | | | JENNIFER BRINK | Resolved | Billing | |||||||||||||||
| 1563 | 02/06/23 | Bea Greany | Naviga | Industrial Magnetics, Cleveland Gear, (Astec Industries - quote) | 9905, 9283, 9296 | 66066, 58522, 58581 | Need to move the date | digital edition link will not be ready due to materials extension for Feb PFW. | | | JENNIFER BRINK | Resolved | Moving Date | Please change February PFW New Issue Alert date from Feb 16 to Feb 24 | |||||||||||||
| 1564 | 02/06/23 | Reed Simonsis | Naviga | NSK | 10210 | 69457 | Rate Line Addition/Adjustment | Product insights changing to automation skills in May.. needs to be adjusted price | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | please update this line item to be 4,250 per the original IO. Thanks! | |||||||||||||
| 1565 | 02/07/23 | Claudia Smith | Naviga | Universal Robots | Webinar | Need to move the date | None | | | JENNIFER BRINK | Resolved | Moving Date | Need to move the Universal Robots webinar date to April 27 | ||||||||||||||
| 1566 | 02/08/23 | Bea Greany | Naviga | IAE advertiser ID 110025 | 9470 | 59696, 59697 | Product Issue | eblasts were booked as VIDEO but they should be SUPPLIED HTML | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | changed the type of eblast to supplied for both lines. Price increases $300 per send, is that an issue? | |||||||||||||
| 1567 | 02/08/23 | Mikayala Delson | Naviga | PMMI Media Group | 10408 | Rate Line Addition/Adjustment | I'd like to zero out this house order. thanks! | | | JENNIFER BRINK | Resolved | Billing | |||||||||||||||
| 1568 | 02/08/23 | ELIZABETH TIERNEY | Naviga | CCL Healthcare | 10407 | Product Issue | When trying to add the Premier Suppliers package, to a plan, I get the error in the screenshot attached. | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | |||||||||||||||
| 1569 | 02/08/23 | Mikayala Delson | Naviga | PMMI | 10392 | Rate Line Addition/Adjustment | I'd like to zero out this house order. thanks! | | | JENNIFER BRINK | Resolved | Billing | |||||||||||||||
| 1570 | 02/08/23 | WENDY SAWTELL | Naviga | Fortress | 9793 | Other | Kurt originally built this opportunity, but Liz closed the sale. We need to update the rep and who is getting paid on this so Kurt doesn't get credit/commission for this sale. I don't have permissions to make the updates. Thanks. | | | JENNIFER BRINK | Resolved | Not an error | I see Liz as the rep, waiting for wendy to confirm. | ||||||||||||||
| 1571 | 02/09/23 | Mikayala Delson | Naviga | PMMI | 10424 | Rate Line Addition/Adjustment | I'd like to zero out this house order. thanks! | | | Resolved | Billing | ||||||||||||||||
| 1572 | 02/09/23 | FLAVEL SHURTLEFF | Send My Ad | HCP close dates in 2023 for SMA | Need to move the date | Checking ad status for HCP Spring 2023 | | | JENNIFER BRINK | Resolved | Moving Date | Need to reflect Send My Ad with the new issue close dates for 2023. (attached) | These have been updated. I have pushed all the regular ads. I am working on why the profiles didn't push over | ||||||||||||||
| 1573 | 02/09/23 | LEO GUENTHER | Naviga | Kondracki Group | 10419 | Notification Issue | Need to open up OEM Leaders | | | Emma Satchell | Resolved | Product Update/Close Date Change | OEM Leaders close has been pushed to EOD tomorrow. | ||||||||||||||
| 1574 | 02/09/23 | Mikayala Delson | Naviga | PMMI | 10418 | Rate Line Addition/Adjustment | I'd like to zero out this house order. thanks! | | | JENNIFER BRINK | Resolved | Billing | |||||||||||||||
| 1575 | 02/13/23 | Kim Overstreet | Naviga | n/a | n/a | n/a | Reporting Issue | n/a | | | JENNIFER BRINK | Resolved | Feature Request | Is it possible to set up some sort of reporting so that when a "Sustainable Packaging Explained" video sells, Kim Overstreet receives a notification? Kelly mentioned that an Informer Report might be the best option, but I leave it up to you! (This request was sent in by Emma Satchell, on behalf of Kim Overstreet) | Added the product to existing daily sends. | ||||||||||||
| 1576 | 02/13/23 | Mikayala Delson | Naviga | PMMI Media Group | 10431 | Rate Line Addition/Adjustment | I'd like to zero out this house order. thanks! | | | JENNIFER BRINK | Resolved | Billing | Done | ||||||||||||||
| 1577 | 02/14/23 | MaryAnn Coyle | Send My Ad | PakTech | 10442 | 69812 | Other | Could you push PakTech's Craft Brew 1/2 island into SendMyAd? Lara is aware. | | | JENNIFER BRINK | Resolved | Not an error | Done | |||||||||||||
| 1578 | 02/15/23 | Madysen Fast | Naviga | Viking Masek | 10043 | 67094 | Billing Issues | This line item needs to be deleted but I cannot adjust the billing | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Plan has been updated. I reduced the August installment. | |||||||||||||
| 1579 | 02/16/23 | Reed Simonsis | Naviga | Laird Connectivity | 10270 | 6,895,069,900.00 | Rate Line Addition/Adjustment | Cannot change date due to pricing | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | Please adjust price of 69900 to 4,250 to match 68950. Please delete 68950 after the price adjustment. Thank you! | Done | ||||||||||||
| 1580 | 02/16/23 | LEO GUENTHER | Naviga | Pac Machinery | 10463 | Product Issue | can not find Pre-Made Plastic Bags or Pre-Made Plastic Suppliers for the 101 series in Naviga | | | Dominique Carmona | Resolved | Product Update/Close Date Change | The product was added to Naviga | ||||||||||||||
| 1581 | 02/17/23 | Bea Greany | Naviga | PMG ID #107371 | 10408 | 69962 & 69963 | Rate Line Addition/Adjustment | need to have native ad 4/1 and 5/1 line items zeroed out for this house ad request | | | JENNIFER BRINK | Resolved | Billing | Done | |||||||||||||
| 1582 | 02/17/23 | Christine Smallwood | Naviga | Sidel | 10443 - please disregard-resolved | n/a | Reporting Issue | Resolved: Please disregard-attempting to download the signed contract - no report available; please let me know when report is available. | | | JENNIFER BRINK | Resolved | Won't Do | Please see attached screen shot. | |||||||||||||
| 1583 | 02/17/23 | Christine Smallwood | Naviga | Sidel | 10443 | n/a | Reporting Issue | attempting to download the signed contract - no report available; please let me know when report is available. | | | JENNIFER BRINK | Resolved | Won't Do | Please see attached screen shot. | |||||||||||||
| 1584 | 02/20/23 | Mikayala Delson | Naviga | PMMI | 10473, 10474, 10475 | Rate Line Addition/Adjustment | Hi Jenn, I have two requests. First, I would like to zero out these 3 house campaigns. Second, when I created 10473 and 10474, the production contacts automatically populate to Meredith and Lara. How do I remove Merideth and only have Lara auto populate as print contact? | | | JENNIFER BRINK | Resolved | Billing | These have been adjusted. I think I fixed the production contact thing too! | ||||||||||||||
| 1585 | 02/21/23 | PATRICK YOUNG | Naviga | Sealstrip | 10302 | 4 PAN Lines | Need to move the date | Please change the start of the program and campaigns to March 15th. WS has approved the $35 CPM pricing | | | JENNIFER BRINK | Resolved | Moving Date | This a time sensitive request. | Done | ||||||||||||
| 1586 | 02/21/23 | Mikayala Delson | Naviga | PMG | 10476 | Rate Line Addition/Adjustment | I'd like to zero out this house order. thanks! | | | JENNIFER BRINK | Resolved | Billing | done | ||||||||||||||
| 1587 | 02/23/23 | Claudia Smith | Naviga | HUSKY | Need to move the date | None | | | JENNIFER BRINK | Resolved | Moving Date | Change date to April 13 | Moved! | ||||||||||||||
| 1588 | 02/23/23 | Reed Simonsis | Naviga | B&R Automation | 10358 | 69395 | Need to move the date | Price change preventing move. | | | JENNIFER BRINK | Resolved | Moving Date | Please move to sometime early May! Thank you. | Moved... Please add it to the AW move sheet. | ||||||||||||
| 1589 | 02/23/23 | Anastasia Cherniak | Leadworks | Lubriplate Lubricants, SEW-EURODRIVE, Cleveland Gear Company | Template Issue | All 3 advertisers have separate campaign for 3/9 PFW focus. They all should be included to 1 template. | | | JENNIFER BRINK | Resolved | System Bug | Yevgeny fixed this issue :) | https://pmmimediagroup.atlassian.net/browse/LW-1048 | ||||||||||||||
| 1590 | 02/24/23 | Reed Simonsis | Naviga | Temposonics | 10346 | 69342 | Need to move the date | Cannot change date due to pricing | | | JENNIFER BRINK | Resolved | Moving Date | Please move date to march 1st. Thanks! | Moved... Please add to the AW move sheet | ||||||||||||
| 1591 | 02/27/23 | PATRICK YOUNG | Naviga | ESI Group USA | 10488 | PAN | Other | Please change the impression number in the 2 PAN campaigns from 33,000 to 50,000 | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | See above. Naviga would not allow me or Wendy to make the make the impression change. | |||||||||||||
| 1592 | 02/27/23 | Mikayala Delson | BASE/Websites | Food Safe Drains | Base/Website Issue | I'm trying to add this YouTube channel to the Company Details > YouTube Videos section but I keep receiving an error. | | | JENNIFER BRINK | Resolved | User Error - Client | YouTube Channel: https://www.youtube.com/@foodsafedrains7938/videos | The reason it wasn't pulling through is the system needs the actual channel ID and what was provided is their handle. I used inspect on their youtube channel and found it in the code. | ||||||||||||||
| 1593 | 02/27/23 | Kelly Greeby | Naviga | N/A | N/A | N/A | Missing a date/Need a date | N/A | | | Emma Satchell | Resolved | Product Update/Close Date Change | We have a close date of 5/23 on the Hub for the Women in Packaging Supplement -- https://hub.pmmimediagroup.com/women-in-packaging-supplement/?brand=7-9898d682a1-bxx7v9. Can we make the date the same as the July book sales close, which is 6/6? Likely need to confirm with Lara - would just be a lot more clear if there weren't two different dates but she may need more time for the WIP book. | Hello, we need to keep the close date 5/23 for the WIP supplement, as editors have to go through and edit all advertiser provided material for the supplement. I've changed the date back in Naviga. - ES | Jenn updated Naviga - Emma please update the hub when you have a moment. | |||||||||||
| 1594 | 02/27/23 | Mikayala Delson | Naviga | PMMI | 10496 | Rate Line Addition/Adjustment | I'd like to zero out this house order. thanks! | | | JENNIFER BRINK | Resolved | Billing | |||||||||||||||
| 1595 | 02/28/23 | Reed Simonsis | Other | Dennis group | Leadworks Issue | Trying to update the stats in Addaptive Campaign on Leadworks. Everytime i save it deletes all my information and will not updated. | | | JENNIFER BRINK | Resolved | User Error - CST | Please input the attached stats to this campaign:https://cloud.pmmimediagroup.com/audienceNetwork/addData?cid=39915 - or let me know how i can! | Done. When you load stats in these reports, you can't use comma's! | ||||||||||||||
| 1596 | 02/28/23 | Reed Simonsis | Naviga | Schneider Electric | 10175 | 68254 | Missing a date/Need a date | Passed date, cant move | | | JENNIFER BRINK | Resolved | Moving Date | Schnedier still has not provided material. Please move to sometimes in may or april and let me know the date so i can log it for EBM. Thanks! | I had to delete and re-add a line because its flexible billing. | ||||||||||||
| 1597 | 02/28/23 | Reed Simonsis | Naviga | Service Now | 8828 | 69458 | Missing a date/Need a date | Price change preventing move. | | | JENNIFER BRINK | Resolved | Moving Date | Part of sydicated content, Just need moved to early March, materials ready to go. | I had to delete and re-add a line because its flexible billing. I didn't see materials to move, so you will need to upload the materials to the new record. | ||||||||||||
| 1598 | 02/28/23 | Reed Simonsis | Naviga | Wago | 7988 | 6,825,561,698.00 | Missing a date/Need a date | Price change preventing move. | | | JENNIFER BRINK | Resolved | Moving Date | This is the old facebook that is running repeat materials, Just need the facebook and 3rd party ads moved to next month. Facebook early next month so we can run it before the switch. | |||||||||||||
| 1599 | 02/28/23 | PATRICK YOUNG | Naviga | ES Group USA | 10488 | 7011 | Other | Please change impression count from 50,000 to 25,000 for their 2nd PAN campaign. | | | JENNIFER BRINK | Resolved | Product Update/Close Date Change | See above | Done | ||||||||||||
| 1600 | 03/01/23 | Courtney Nichols | Naviga | Ulmann | 10183 | 68348 | Billing Issues | - | | | JENNIFER BRINK | Resolved | Billing | Hi Jenn, can you adjust this line so the remainder of billing doesn't start until 4/1? They should not be billed for February - the banners are not running currently.Thank you. | Done! | ||||||||||||
| 1601 | 03/02/23 | Mikayala Delson | Naviga | PMMI | 10524 | Rate Line Addition/Adjustment | I'd like to zero out this house order. thanks! | | | Emma Satchell | Resolved | Billing | This house order has been zeroed out! Have a great day! | ||||||||||||||
| 1602 | 03/02/23 | Stephanie Haag | BASE/Websites | Meler | Base/Website Issue | when you click on the view products button on the data card it leads to an error page and the URL isn't right. The URLs work when you are in the profile just not trying to go from the card to the profile. I have tried editing the Url but it doesn't work | | | Emma Satchell | Resolved | Not an error | https://www.loom.com/share/20d0ae6a87364669a930e3fb2dfb6f5a | Stephanie needed to clear cache and it solve the issue. | ||||||||||||||
| 1603 | 03/02/23 | Mikayala Delson | Naviga | Perfex Corporation | 9997 | 65703 | Rate Line Addition/Adjustment | I'm trying to switch the PW PAN campaign (65703) to a PFW. I added the PFW PAN (70346) but I am unable to delete the original PW PAN. Can you switch the PW to PFW 3rd party banner ads for me please? | | | Emma Satchell | Resolved | Billing | This campaign has been updated accordingly. | |||||||||||||
| 1604 | 03/01/23 | Mikayala Delson | Leadworks | AZO, Inc. | Template Issue | I'm trying to create a Scout LW Campaign but i keep receiving a 404 error. Can you confirm if the campaign was created properly? Their beacon was also installed yesterday but I am not seeing it populate in their Leadworks. | | | Emma Satchell | Resolved | System Bug | Fixed. | Issue with LW, Yevgeny was able to fix it. | ||||||||||||||
| 1605 | 03/02/23 | Mikayala Delson | BASE/Websites | (General) | Template Issue | Hey Jenn, I had a request from Brian regarding Leaders in Base. Is it possible to update/correct the headings in the Leaders upload portal to mirror what is appearing on the site. We have run into this a couple of times with advertisers not understanding where to update because we label it differently. Modify Product Promotions is Featured Products on the live site. Description is MORE INFO ON XXX on the live site. I'm not sure if this is doable since it is Base, but let me know if you have any other suggestions. Thanks! | | | Emma Satchell | Resolved | Question | Hello Mikayla, I've been informed by Jen Krepelka that we are unable to change the fields (as they are controlled by the platform, Base). If advertisers continue to run into this as an issue, please let us know. | |||||||||||||||
| 1606 | 03/02/23 | Bea Greany | Naviga | PMMI & PMG house campaigns | multiple. PMMI: 10524, 10254, 10196, 10180. PMG: 10287 | Rate Line Addition/Adjustment | no error, just need prices zeroed for these house ad campaigns, and the campaigns moved along in the review process. | | | Emma Satchell | Resolved | Billing | I successfully fixed campaign 9599 (without bugging you) by adding the $0 OBC rate line for Women in Packaging and deleting the $$ full-page ad line entry (which was wrong). | Hello, these orders have been zeroed out and they're moved to R2 or later. One is in R2 (waiting on Courtney) and the rest are confirmed. | |||||||||||||
| 1607 | 03/23/23 | Mikayala Delson | Naviga | PMMI Media Group | 10608 | Rate Line Addition/Adjustment | I'd like to zero out this new EBS campaign. Thanks! | | | Emma Satchell | Resolved | Billing | Updated! Thanks Mikayala! | ||||||||||||||
| 1608 | 03/22/23 | Brian Gronowski | Other | Bericap | Other | n | | | Emma Satchell | Resolved | Product Update/Close Date Change | MDT is linking to an old Show Daily page. https://hub.pmmimediagroup.com/pack-expo-show-daily/?brand=7-9898d682a1-bxx7v9 | Link has been updated and will be reflected in MDT first thing tomorrow morning. Thanks for catching this, Brian! | ||||||||||||||
| 1609 | 03/22/23 | Mikayala Delson | Leadworks | PMMI Media Group | 10606 | Rate Line Addition/Adjustment | I'd like to zero out this house order. thanks! | | | JENNIFER BRINK | Resolved | Billing | |||||||||||||||
| 1610 | 03/28/23 | Bea Greany | Leadworks | all | all | n/a | Leadworks Issue | ad links are broken. I'm getting the “500 Internal Server Error” message when clicking on any/all advertiser links in emails tests and deployed emails. I've checked email tests sent today plus Editors' Picks NL deployed at 9:30 am today,. Also clicked in yesterday's PW supplied HTML Messe Dusseldorf eblsat and Hand Picked NL. | | | Emma Satchell | Resolved | System Bug | editorial links function as expected. | |||||||||||||
| 1611 | 03/28/23 | Mikayala Delson | Naviga | PMMI Media Group | 10624 | Rate Line Addition/Adjustment | I'd like to zero out this house order. thanks! | | | Emma Satchell | Resolved | Billing | Updated! | ||||||||||||||
| 1612 | 03/28/23 | Stephanie Haag | Naviga | epac | https://pmg.navigahub.com/ew/pmg/ad/campaign_lines?ID=10379 | Product Issue | The wrong webinar eblast was used. It needs to be switched to industry webinar | | | Emma Satchell | Resolved | Product Update/Close Date Change | Updated | ||||||||||||||
| 1613 | 03/29/23 | Reed Simonsis | Naviga | Saftey Chain Software | 10626 | N/A | Rate Line Addition/Adjustment | Patrick tried entering eblast dates for PFW Standard eblast but it was not popping up and could not ad rateline | | | Emma Satchell | Resolved | System Configuration Error | I noticed that the PFW Standard Eblast line item is inactive in Naviga and cannot be added to any order or dates looked up. Can we get this back active to add to orders? | This has been fixed! Apologies for the error. | ||||||||||||
| 1614 | 03/29/23 | Brian Gronowski | Medium | Other | Satake | Other | n | | | Emma Satchell | Resolved | System Configuration Error | MDT link is broken to GP and SL | Links have been updated and will be reflected in MDT first thing tomorrow morning. Thanks for catching this, Brian! | Yes | ||||||||||||
| 1615 | 03/30/23 | PATRICK YOUNG | Minor | Naviga | NBK America | OPP 10484 | Other | The NBK order was closed in MP but the added revenues are not showing up in my dashboard | | | Emma Satchell | Resolved | User Error - Sales Rep | same as above | Patrick followed up - he needed to wait for the inventory to be added, now visible to him. | ||||||||||||
| 1616 | 03/29/23 | Riley Phoenix | Leadworks | Ryson | 10403 | 69855.3 | Leadworks Issue | There is no LW campaign/record for this 4/14/23 Mundo video eblast. The confirmed date in Naviga is 3/3/23. | | | Emma Satchell | Resolved | System Configuration Error | https://pmg.navigahub.com/ew/pmg/ad/pw/edit_campaign_line?ID=102327&l=69855.3&c=10403 | Please double-check to make sure the correct LW reporting was created, but it should be there now! Thank you for your patience, Riley! | Needed external ID on line item | |||||||||||
| 1617 | 03/29/23 | MaryAnn Coyle | Major | Leadworks | Portland KettleWorks | https://cloud.pmmimediagroup.com/leads/view?cid=44928&type=1 | Reporting Issue | I would like some insight into the desparity between omeda send PMMICD230312005 and the leads that landed in Leadworks. I understand why some of the clicks wouldn't reach Leadworks report like pmmi emails or suppliers but when looking at the click report in omeda, there are some end-users that look like they clicked but didn't make it into Leadworks. I have attached the Omeda Click report. | | | Emma Satchell | Resolved | Question | Not super urgent but client and I are in discussions about these results. | Kelly Greeby said this ticket was resolved. Please reach out to her if you have further questions! | Yes | |||||||||||
| 1618 | 03/31/23 | Lee Ashcroft | Major | Naviga | Bradman-Lake | Custom Product Request | No errors. Just need help adding as I am not authorized | | | WENDY SAWTELL | Emma Satchell | Resolved | Billing | Bradman-Lake were late to the table this year but they really want to be in Leaders asap. They are prepared to pay for the 15k pro level on a similar deal to Nuspark. Meaning, everything will be the same but their two full page ads will be later in the year and then we will double their retargeted ad impressions to 40k instead of 20k to make up for the lack of buyer’s guide etc.. Also, for the last few years, Christine gave them a free Leaderboard banner for three weeks on PW.com in exchange for signing up to LIP and they wanted to get that again. Are we able to go into their Opportunity for Leaders in Naviga and add: Leaders Pro level with 40k impressions and 2 full page ads running in May 1st and September 1st issues Leaderboard ad for October 1st – October 21st on PW.com As far as their category selections and LinkedIn dates, I am expecting the form back from them soon and will relay this info on to you asap. In addition to Leaders, they are also purchasing GamePlan and 100k impressions in 3rd party banner ads, so it’s a good spend amount 😊 Thanks so much for your help! Let me know if there’s anything else you need from me! | Yes | ||||||||||||
| 1619 | 03/31/23 | WENDY SAWTELL | Minor | Naviga | Bradman-Lake | 10631 | Other | Issue adding an attachment to the plan...the "+" sign is not working. Attachment below if someone can add. | | | Emma Satchell | Resolved | User Error - Sales Rep | Error with document itself. Please follow up should this error occur again. | Yes | ||||||||||||
| 1620 | 03/31/23 | WENDY SAWTELL | Critical | Naviga | 3-A Sanitary | 10638 | Missing a date/Need a date | This is super urgent because it's a repeat and Reed is going to load this to Facebook to start today (if I can get signature in time). BUying two targeted FB campaigns and need to add one for PFW that starts today, March 31st. | | | Emma Satchell | Resolved | Product Update/Close Date Change | Added | Yes | ||||||||||||
| 1621 | 03/31/23 | Roxsy Mangiante | Minor | Naviga | High Tek | 10636 | 3901 | Missing a date/Need a date | Please add the start date | | | Emma Satchell | Resolved | Product Update/Close Date Change | It does not allow me to build the proposal | Complete | Yes | ||||||||||
| 1622 | 04/03/23 | Bea Greany | Naviga | all | all | all | Other | I cannot get into Naviga. logged in the page just spins - refer to screenshot | | | JENNIFER BRINK | Resolved | System Bug | Others are also having issues with Naviga access. System appears to be down. | Naviga was down for a few moments. Came back up before I could click send on my ticket. | ||||||||||||
| 1623 | 04/03/23 | Jen Krepelka | Product Hub | Update Content Creation Product for Design Services Turn Around Time. | | | Dominique Carmona | Resolved | Not an error | Under the Content Creation Product for all brands can we please add some updated language that says for all design services you must reach out at least 2 weeks prior to the desired completion date. | Content Creation language has been updated. Please let us know if you would like further updating. | ||||||||||||||||
| 1624 | 04/03/23 | Brian Gronowski | Minor | Naviga | PSG Wilden | 10466 | Other | n | | | JENNIFER BRINK | Resolved | System Configuration Error | The order was approved over 2-weeks ago and not yet Closed Won status | |||||||||||||
| 1625 | 04/03/23 | Mikayala Delson | Naviga | PSG Wilden | 10466 | SalesForce/Naviga sync | I'm trying to figure out why PSG Wilden order #10466 not at closed won stage yet. It was client approved on March 16 | | | JENNIFER BRINK | Resolved | System Configuration Error | |||||||||||||||
| 1626 | 04/04/23 | Mikayala Delson | Other | Material Transfer | 9987 | 65604 | Reporting Issue | In Addaptive, I'm unable to pull the Last 30 Days metrics for this campaign: PW_65604_MaterialTransfer_BulkHandling_010123_thru_123123 | | | JENNIFER BRINK | Resolved | User Error - CST | When I try to pull the metrics for last 30 days, it says N/A. See screenshot attached. | Sent the report to Mikayla | ||||||||||||
| 1627 | 03/31/23 | Christine Smallwood | Minor | Other | Naviga Proposal 10628 (Opportunities List) | 10628 | n/a | Reporting Issue | Refreshing my Opportunities Report - but Specialty Equipment is not appearing as a line item. | | | JENNIFER BRINK | Resolved | System Configuration Error | Hi Christine! I am closing this out here since Ryan is on the case! | Yes | Jenn: I checked and the company is correct in both SF and Naviga. Christine is assigned to the company in SF. What else should be done to have this opportunity show up for her? Ryan is looking into why this isn't on her view. Waiting for him to confirm this is fixed. | ||||||||||
| 1628 | 05/03/23 | Stephanie Haag | Minor | Leadworks | ryson | Leadworks Issue | there are not any categories that show up for the engagement reports for Mundo Leaders. | | | Emma Satchell | Resolved | System Configuration Error | This has now been fixed! | https://trello.com/c/kLeoVTbq | Yes | Emailed question to Elizabeth, also reached out to Lauren to see if she is PMing Líderes | |||||||||||
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| 1650 | 11/03/23 | Christine Smallwood | Minor | Naviga | Ronchi | 11471 | CM&P Newsletter for 3/8/2024 | Rate Line Addition/Adjustment | Please send Ronchi the proposal to sign for Naviga 11471; CM&P Newsletter for CPA members - they requested date March 8, 2024; 3/8/2024. Please confirm. | | | Dominique Carmona | Resolved | Not an error | Added! | ||||||||||||
| 1651 | 02/27/24 | ELIZABETH TIERNEY | Major | Naviga | 3M | 12074 | Product Issue | I need a linkedin targeted campaign ASAP for 3M. They'd like it to go out next Friday, but that has already closed and there isn't inventory again until May 10th! Audience is food and bev end users, sustainability, e-comm, bagging/pouching wrapping. Thanks! | | | Emma Satchell | Resolved | Not an error | We are investigating whether we can accommodate this request, depending on the audiences currently running in March for PW LinkedIn. Please note, PFW LinkedIn is fully available if you'd like to run under PFW instead of PW. UPDATE: We (Jenn/Emma) will update you with whether we can accommodate this request. | PFW linkedin was added to the plan. | ||||||||||||
| 1652 | 04/15/24 | Reed Simonsis | Minor | Leadworks | Hexagon | - | - | Leadworks Issue | Campaign clean up for Webinar. Please transfer leads to https://cloud.pmmimediagroup.com/campaign/view/id/50376 from https://cloud.pmmimediagroup.com/campaign/view/id/50376. Please delete the old campaigns once finish. | | | JENNIFER BRINK | Resolved | Slack me with questions (jenn) | Fixed! | ||||||||||||
