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1	Welcome
2	Welcome to UWM and Tom Nox Men's Shops!
3	The UWM Foundation
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6	Our Culture and Core Beliefs
7	Cultural Beliefs
8	Focusted Feedback
9	UWM Brief History
10	UWM Testimonials
11	The UWM Foundation
12	Suited for Good and UWM History
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14	Organizational Best Practices
15	How to "Keep Shop"
16	Look Up Customer History
17	Holding Items For a Customer
18	Overwhelmed and Understaffed!
19	Customer Picking up Altered Purchase
20	Dressing Room Etiquette
21	Re-Do
22	Sales Basics
23	Body Language - First Impressions!
24	Body Language - Posture!
25	Body Language - Eye Contact!
26	Body Language - Smiles and Nods
27	Body Language - Location!
28	Vulnerability
29	Authenticity
30	Connection
31	How to combine Connection and Product/Services
32	Reaction
33	Overcoming Objections
34	Identifying Price Objections
35	Ego
36	Unrealistic Expectations
37	Silent Sales Killers
38	Discounts - Yearly Sale Etiquette
39	Discounts
40	Closing
41	It's Relative
42	Retail Sales 101 Do and Don't
43	Validation
44	Selling Top Down
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47	Advanced Sales Techniques
48	"MOE" Training
49	B.E.C.W.I.C.I.V.
50	Go For No
51	Handling Complaints
52	Prospecting
53	One More Thing
54	Justify Expensive Purchases
55	Point of Sale = Death?
56	Phone Training
57	Shoplifting
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60	Tales from the Sales Floor
61	Tales from the floor introduction
62	The Big Screen
63	The Tent
64	The Basketball Shoes
65	"You don't have what I'm looking for"
66	The ONLY one
67	Time is Money
68	Maybe you'd be more comfortable…
69	The VIP Experience!
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72	Selling a Suit
73	Selling a Givocci Suit
74	Selling an Ettura Suit
75	Selling a Tom Nox Suit
76	Selling a Regular and a Long Suit in the Same Purchase
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79	Sales Techniques - Live Demo's
80	Self-Conscious About Body
81	Behind the Scenes - "Self-Conscious About Body"
82	Doesn't Need Anything
83	Behind the Scenes - "Doesn't Need Anything"
84	Loud and Egotistical
85	Behind the Scenes- "Loud and Egotistical"
86	Image-Driven
87	Behind the Scenes - "Image-Driven"
88	Fashion Know-It-All
89	Behind the Scenes - "Fashion Know-It-All"
90	Vain
91	Behind the Scenes - "Vain"
92	Unrealistic Expectations and Difficult to Please
93	Behind the Scenes - "Difficult to Please"
94	Quiet Ego
95	Behind the Scenes - "Quiet Ego"
96	Condescending toward sales person
97	Status-Driven
98	Behind the Scenes - "Status-Driven"
99	Keeping Up With the Jones'
100	Just Wants to Hang Out
101	Behind the Scenes - "Just Wants to Hang Out"
102	Low-End, Price Conscious
103	Behind the Scenes - "Low-End, Price Conscious"
104	Stubborn
105	Behind the Scenes - "Stubborn"
106	High-End, Price-Conscious, Brand-Driven
107	Negotiator
108	Quality-Driven
109	The 80+ Demographic
110	Behind the scenes - "The 80+ Demographic"
111	Specific Size Only Customer
112	Behind the scenes - "Specific Size"
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115	Our Customer
116	Intro
117	Time
118	Money for 75+
119	Money for 50 - 75
120	Money for 40 - 55
121	Money for 30 - 40
122	Money for 20 - 30
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124
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126	Employee Training Manual and P.O.S. Walkthroughs
127	Welcome to UWM Men's Shop and Tom Nox!
128	Our Cultural Beliefs
129	Our History
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131
132	General Guidance
133	B-E-C-W-I-C-I-V
134	Recommended Reading
135	Luxury Brands - Making Connections
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137
138	Product Knowledge, In-Stock Programs, and Shoplifting
139	Product Knowledge
140	In-Stock Programs
141	Shoplifting
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144	Store Policies and Additional Protocols
145	Store Policies Overview
146	Additional Protocols
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148
149	Computers, Computer Protocols, and Transactions
150	N-I-C-B-P-R-E
151	Run a Sale
152	Transaction: Pay With Credit Card
153	Transaction: Pay With Debit Card
154	Transaction: Pay With Cash
155	Transaction: Pay With Gift Certificate
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157
158	Opening and Closing Checklists
159	Arriving for a Shift
160	Nighttime Procedure and Store Closing
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162
163	Jackets and Suits
164	Maximum Suit Alterations
165	Jacket Construction
166	Fitting Guide: Suits
167	Fitting and Marking Suits: Collars
168	Fitting and Marking Suits: Waist and Back
169	Fitting and Marking Suits: Sleeves
170	Fitting and Marking Suits: Slacks
171	Alteration Protocol
172	Alteration Card
173	Alteration Pricing
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175
176	Shipping Protocol
177	Shipping Items
178	Shipping Costs
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181	UWM and Tom Nox Brands
182	Givocci
183	Ettura
184	Tom Nox
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188	P.O.S. Walkthroughs
189	Looking Up Customers
190	Create a New Customer
191	N.I.C.B.P.R.E. Process
192	Ask Customer for Email
193	Updating Tailoring Tracker
194	Sell a Gift Certificate
195	Process Transaction - Credit Card
196	Process Transaction - Debit
197	Process Transaction - Cash
198	Process Transaction - Gift Card
199	Process Transaction - Two Payment Methods
200	Taking Credit Card Payment Over the Phone
201	Policy on Check Payments
202	Return Policy: Refund vs Store Credit
203	How to Hang Pants
204	Chore Charts
205	Shipping and Tax Exemptions
206	Accepting a Return or Exchange
207	Notify Customer of Completed Alteration
208	Payroll Dates
209	When It's Not My 'Up-Transition'
210	Verifying Completed and Accurate Tailoring
211	How to Print Tags
212	Look Up Item With Inventory Tag
213	Find Item in Computer Inventory Without a Tag
214	Look Up Item With No Tag, Which is the Only One Available
215	How to Gift Wrap
216	Store to Store Temporary Inventory Transfer
217	End of Day Receipts
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220	Acknowledgment of Receipt
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222	Employee Handbook
223	Welcome to UWM Men's Shop!
224	1.2 - Overview of the Employee Handbook
225	1.3 - Changes in Policy
226	1.4 - Employment At-Will
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228	Employment Policies
229	Employee Classifications
230	Equal Employment Opportunity and ADA Act
231	Confidentiality
232	Employment of Minors
233	Employment of Relatives
234	Introductory Period
235	Personnel Records and Employee References
236	Privacy
237	Immigration Law Compliance
238	Political Neutrality
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241	Hours of Work and Payroll Practices
242	Pay Periods and Paydays
243	Overtime
244	Rest and Meal Periods
245	Time Cards
246	Payroll Deductions
247	Wage Garnishment
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250	Standards of Conduct and Employee Performance
251	Anti-Harassment and Discrimination
252	Attendance
253	Discipline and Standards of Conduct
254	Dress Code
255	Safety
256	Substance and Abuse
257	Workplace Searches
258	Internet, Email, and Computer Use Policy
259	Cell Phone Policy
260	Social Media Policy
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264	Employee Benefits and Services
265	General Information
266	Workers Compensation
267	Social Security Benefits (FICA)
268	Unemployment Insurance
269	Health Insurance Benefits
270	401(k) Benefits
271	Employee Discounts
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274	Employee Leaves of Absence and Time-Off
275	General Information
276	Vacation Leave
277	Sick Leave
278	Holiday Pay
279	Workers Compensation Leave
280	Jury Duty
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283	Leaving the Company
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285	Acknowledgment of Receipt of the Employee Handbook
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287	Onboarding Procedures
288	ONBOARDING FOR SALES ASSOCIATES
289	ONBOARDING FOR TAILORING STAFF
290	ONBOARDING MOES
291	ONBOARDING FOR MANAGERS
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294	STORE DAILY TASKS - MANAGERS
295	SHIFT ARRIVAL TASKS: UWM
296	SHIFT CLOSING TASKS: UWM
297	WEEKLY / MONTHLY TASK LIST: UWM, TNM and TNP
298	SHIFT ARRIVAL TASKS: TOM NOX STORES
299	SHIFT CLOSING TASKS: TOM NOX STORES
300	TAILOR SHOP DAILY TASKS: TOM NOX STORES
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303	Management Procedures and training
304	Logging in and checking progress reports in Teachable
305	Looking at inventory at other stores for fill in items
306	HOW TO CHECK ON EMPLOYEE TIME SHEETS
307	HOW TO CREATE A STORE WORK SCHEDULE USING QUICKBOOKS TIME
308	Manager NICBPRE Checklist
309	Change Voicemail Greeting
310	Hanger inventory Process
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313	HIRING and INTERVIEW PROCESS
314	SALES INTERVIEW & HIRING
315	CREATING A JOB POSTING ON KSL
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318	Tailoring Quality Standards
319	Shortening a Shirt Sleeve
320	French Cuff QS
321	New Jean Hem QS
322	Original Jean Hem QS
323	Plain Bottom Hem QS
324	Cuffed Hem QS
325	Short Sleeve Shirt QS
326	Pant Taper QS
327	Alteration Transfers
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329
330	Offboarding Process
331	OFFBOARDING EMPLOYEES
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334	Alterations and Measurements
335	Best Practices - Approach a Fitting
336	Fitting Basics - Measuring Neck, Chest, Stomach, and Hips
337	Common Tailoring Issues
338	Suit Measurements from Master Tailor
339	Portly Fit
340	Altering Dress Shirts That are Too Large
341	Altering Dress Shirts that are Too Long
342	Shortening Dress Shirt Sleeve
343	In-Depth Potential Pant Problems
344	Pant Fitting - Too Small
345	Pant Fitting - Proper Size
346	Pant Fitting - Larger Waist
347	Tapering Pants
348	How to Cut a Belt
349	Jacket Popping in Chest
350	Jacket Waist is Too Small
351	Arm Hole and Center Seam
352	Lengthening Jacket Sleeves
353	Shortening Jacket Sleeves
354	Uneven Shoulder Remedies
355	Shorten the Collar
356	Lower the Collar
357	Shortening Overall Jacket Length
358	Jacket Waist - Small
359	Cleaning Loose Jacket Skirt for Hunched Posture
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362	Tailoring Training Content
363	Procedure for Filling out Alteration Tickets
364	Tailoring Tracker
365	Alteration Pricing
366	Functional Buttonholes
367	Lengthen Sleeve Vent for Functional Buttonholes
368	Hand Mitered Corner
369	Sew-In Interfacing
370	Shorten Shirt Sleeve 1” or Less
371	Make a Short Sleeve
372	Making a Cuff Larger with a Tab
373	Plain Hem
374	Cuffed Hem
375	French Cuff
376	Original Jean Hem
377	New Jean Hem
378	Taper Pant
379	Marking a Tapered Cuff
380	Jacket Waist Small
381	Shorten Collar
382	How to shorten a suit coat sleeve (machine)
383	Lower Collar Half Inch or More
384	Sides Small/Flatten Hips
385	Crotch Small
386	Pant Cuff
387	Invisible Shirt Pocket
388	Taper Shirt
389	Shorten Shirt
390	Dart Shirt
391	Recut Pants 1
392	Recut Pants 2
393	Recut Pants 3
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396	Made to Measure Processes and Best Practices
397	Ettura Stock Solo
398	Ettura MTM Stock Single vs Custom Solo
399	Brioni MTM
400	NEW Interface Tom Nox MTM
401	TN Order Visualizer
402	TN Progress of Custom Suit
403	TN Fabric Availability
404	TN MTM Low Inventory and CL Fabrics
405	Tom Nox MTM Finished Outeam and Taper