Quick Reference Guide
Department/ Office/ ContactsQueue- ExtColumn4Phone and Fax Numbers
 Collaboration powered by Smartsheet   |   Report Abuse
1
Queue / ExtMaster Log On Page- Pulmonary Apps Page
2
Accounting- 702-359-3846
8005https://pulmonary.joipbx.com/
3
Alarm- 702-357-9422
8025user: pulmonary
4
Authorization- 866-721-2338
8013password: pulmonary13
5
Billing- 866-239-7550 / Local 408-648-2180
8002
6
Caremore- 888-845-4737 / Local 818-806-4506
8015Toll Free Phone Fax
7
Collections- 866-239-7550
8003Main Toll Free Phone 877-290-8636
8
Compliance- 888-593-0247
8022Main Toll Free Fax 877-807-6561
9
Clinical Equipment Support- 866-900-5374
8000After Hours-On Call 877-269-0154
10
Doctor VIP- 866-361-2334 / Local 831 VIP- 831-713-4501, Local 775 VIP- 775-451-0156, Local 408 VIP- 408-538-3900
8014CPAP Success 4u
11
CPAP S4u Phone 877-799-9825 / Outbound Calling Dial Prefix 222
12
Patient Care Coordinator- PCC- 877-564-2728
8004CPAP S4u Fax 877-293-3805
13
Product Request- 866-721-2371 / Local 702-508-3200
8016Department Fax Numbers- Into CRM Fax Module
14
Scheduling- 877-564-2728 / Local 702-508-3282
8009Accounting 877-699-6106
15
Stanford Sleep- 650-681-4500 Ext 852
8020Authorization 877-529-3451
16
Supply- Resupply- 866-721-2340- Rings Jade Automation. Queue 8017 is used to transfer calls to the supply rep
8008 / 8017Collections 877-559-4552
17
Supply Dept Direct- 702-508-3242- This ring the 8008 queue
8008Compliance 877-897-6131
18
Travel Oxygen Program- 866-721-2371 / Local 702-508-3200
8016Clinical 877-283-5952
19
Jade Automation- 702-359-3844
8323HR 877-244-6983
20
Referral- Orders 877-807-6561 or 877-681-4746 (see VIP Metro Fax)
21
Direct SMS Numbers- Inbound SMS to CRM SMS Module
Inventory/ Vendor 877-357-1569
22
702-500-0277 - Doctors
Product Request 877-288-9184
23
408-907-6772 - Patients (Jade SMS)
Outbound CRM Fax 877-496-2394 Inbound Fax to Intake Dept
24
CPAP Success 4U 877-293-3805
25
Office Users & Extensions
26
Offsite- PS
27
April Langreo - PI Ops, Supply, Posting, Pt Pay, Billing, Complaints
Ext 240VIP Fax Numbers- Into Secure Email
28
Janette Dimaun - Patient Pay, Billing, Invoices, EOB
Ext 229VIP- 888-522-6861 Metro
29
Gary De Los Reyes - Posting, Funds Confirmation
Ext 257VIP- 888-875-9336 Metro
30
Bryan Cabaraca- Order Intake/ Documents 5PM TO 2AM
Ext 222
31
Amy Barbecho- Billing Confirmation 5PM TO 2AM
Ext 244Local Department Phone- Rings direct to department/ staff
32
Eric Dangallo- ReSupply
Ext 252Corporate Complinace Direct 702-359-3807
33
Jethrow Laurea- Order Intake/ Documents
Ext 253Jade 24/7 Patient Care Line 702-359-3844
34
Aries Reyes- Collections, Medi-Cal/Commercial
Ext 212HR/ Administration 702-463-0244
35
Jero Bagaforo- Collections, Medicare
Ext 217Accounting 702-359-3846
36
Nicke Anota- PCC, Docs, Auth, Insurance
Ext 210Alarm Line 702-357-9422
37
Ronie Santos- ReSupply
Ext 218Chris Sonekeo DID 702-688-8400
38
AJ- IT/ Tech Support (Call Hive1)
Ext 213Michael M DID 702-508-3211
39
Via- Customer Care Coordinator (CCC)
Ext 246
40
Normae Arche- Collections 5PM - 9PM
Ext 214Local Office Phone- Rings to the Office Call Queue
41
Rejel Earl Blancada- Posting, Funds Confirmation
Ext 241Santa Rosa- 707-237-7137
42
Julia Italia- Collections - Commercial
Ext 243Santa Clara- 408-492-9504
43
Rico Pecto - Collections - Commercial- Patient Pay
Ext 215Las Vegas- 702-560-5003
44
Marielle Sulolayon- Patient Pay - 8am- 5pm
Ext 226Southern CA- 714-280-4443
45
Jasen Suecong - CCC (Call Hive2) 8am - 5pm
Ext 256Freedom- 831-621-3746
46
Cristal Cudal-ReSupply - Hours 8am- 5pm
Ext 223Sparks- 775-451-0155
47
Maryann Teodoro-ReSupply - Hours 8am- 5pm
Ext 249Modesto- 209-622-4530
48
Julienne Tabunar- ReSupply - Hours 8am- 5pm
Ext 258Fresno- 559-404-4500
49
Local Fax- Into CRM Fax Module / Efax-Metro- Into Secure Email
50
Santa Rosa 707-256-6568 / Efax 707-324-6110
51
Sunnyvale 408-326-0473
52
Las Vegas 702-509-9881 / Metro 702-977-8838
53
Las Vegas, NV
Santa Ana 714-202-0249
54
Open- Respiratory Therapist RCP, RRT NV & CA
Ext 300Sparks 775-461-2991 / Metro 775-461-2991
55
Open- Corporate Manager
Modesto 209-554-7989 / Metro 209-554-7989
56
Open- PCC New Orders
Ext 318Freedom 831-316-9897/ Efax 831-401-2694
57
Clara Serrano- Customer Care Supervisor, CPAPS4u Sales
Ext 319Fresno 559-334-3720 Metro 559-550-0302
58
Lex- Admin/ Tech, IT Support
Ext 333San Luis Obispo Efax 805-357-6253
59
Michael- President
Ext 801CRM Dialer Codes
60
Josette- CEO
Ext 808AA/A= Ansering Machine
61
Chris- Corporate Compliance,Training, Clinical Manager
Ext 835AB/B= Busy
62
Open- Sales
Ext 211ADC/DC= Disconnected Number- Check for New Number
63
Open- Accounts Receivable Manager
Ext 231AFAX/FAX= Fax Machine
64
NA/N= No Answer
65
PU= Call Picked Up
66
XFER= Call Transfer
67
Freedom, CA
CLINIC= Transfer to Clinical
68
Esperanza Cortez- Facility Lead, Senior Equipment Technician
Ext 900PM= Automated Message- Answered by Announcement/VM
69
Open- Equipment Technician
Ext 904PDROP= Drop on Patients End- Call Patient Back
70
Open- Equipment Technician
Ext 902
71
72
Santa Clara, CA
Queue VoiceMails Dept Training Mode
73
Ken Sonekeo- Respiratory Therapist RCP, RRT CA & NV
Ext 714VM Ext 101- Supply
74
Nicole Castro- Facility Lead, Senior Equipment Technician
Ext 705VM Ext 102-General
75
VM Ext 103- Physican
76
VM Ext 104-On Call
77
Sparks- 775, NV
VM Ext 107- Product Request
78
RT- Open
Ext 311VM Ext 109- Schedueling
79
Jason Cavanaugh- Business Development Manager
Ext 219VM Ext 110- PCC
80
RT- Open
VM Ext 112- Billing
81
VM Ext 113- Spanish
82
VM Ext 114- Chinese
83
VM Ext 115- LV VIP
84
Chatter Box BPO
VM Ext 117- HR
85
Open- CB1- CCC - 8am- 5pm
VM Ext 118- Authorization
86
Open- CB2- Patient Pay - 8am- 5pm
VM Ext 120- Compliance
87
Jomar de Martin- CB3- AR/Inventory- 8am- 5pm
Ext 227VM Ext 121- OOTO
88
Open-CB4- Supply Inbound Calls - 8am- 5pm
VM Ext 122- CPAP S4U
89
Open-CB5- Billing- 8am - 5pm
Ext 259VM Ext 133- Manager- Will go to VM, Mgt will review and return call
90
Irish Lilia -CB6- AR- 8am - 5pm
Ext 224
91
Vanessa Binas- CB7- Sales Order Worklist- 8am - 5pm
Ext 211
92
93
94
TeleConsume BPO
95
Jamaica Ruth Adina-TCBPO1- ReSupply - 8am- 5pm
Ext 245
96
Kristian Franco-TCBPO2- ReSupply - 8am- 5pm
Ext 228Office Paging- Dial from Office Phone 3 Digit Number Starting with 00
97
Dion Castillo-TCBPO3- ReSupply - 8am- 5pm
Ext 255All offices- ‘000’
98
Rexie John Mangabat-TCBPO4- Resupply - 8am- 5pm
Ext 247300 Ext- ‘003’
99
Jovan Portin-TCBPO5- Resupply - 8am- 5pm
Ext 250200 Ext- '002'
100
Darren Delos Santos- TCBPO6- Resupply - 8am- 5pm
Ext 225400 Ext- ‘004’
101
500 Ext- '005'
102
700 Ext- ‘007’
103
JKM Telehealth BPO
900 Ext- '009"
104
Erickson Balmelero,-JKM4- Compliance, MC Compliance MPOs- 8am- 5pm
Ext 420Phone Intercom- dial ‘555’ followed by Ext
105
Catherine Parcasio,-JKM23- Reauthorization Complex & PAP- 8am- 5pm
Ext 426
106
Gladys Almadrones-JKM10- Insurance- Auth/ Supplies Reauth- 8am- 5pm
Ext 503Conference Line
107
Rameses Parcasio,-JKM11- PCC QA/Scheduling, MC Qual Complex- 8am- 5pm
Ext 448Internal Dial Ext #777 passcode: 8546 (host) 2563 (participant)
108
Princess Jacob,- PCC, DWO/SWO, Insurance, Auth- 9am- 6pm
Ext 413Outside Dial 866-721-2339
109
Ivy Lim,- PCC, MC Qual PAP & Supply, QA/Scheduling- 9am- 6pm
Ext 502
110
Enrique Garcia,-JKM27- Compliance, MC Compliance MPOs, On-boarding, Clinical Support- 8am- 5pm
Ext 443Support Services
111
Open- Supply PCC - Hours 8am- 5pm
Ext 449Language Line Solutions- Dial ext 855,use PIN 201000
112
Jennifer Marcelino,- JKM21 - Supply PCC 8am- 5pm
Ext 511Brightree Support - Dial Ext 850, then press 6
113
Edward Galindez,-JKM25- New Patient Supply (1A), ReSupply- 9am- 6pm
Ext 508Stanford - 650-723-6601 , PIN 8854#
114
Joey Villota -JKM26,- PCC, Insurance, Authorization
Ext 475Auto Attendee Call Tree
115
Ranier Tobias,-JKM24- PCC, Authorization
Ext 472Option 1= Schedule Appointment
116
Aileen Rosalyn Resalba R.-JKM8- PCC, Medicare Qualification PAP & Supply
Ext 254Option 2= Clinical/ Equipment/ Mask
117
Al Ferianiza,-JKM22- PCC
Ext 504Option 3= Order Supplies/ Check Status
118
Rodrigo- JKM Owner/ Manager, Billing
Ext 507Option 4= Invoice/ Billing Questions
119
Option 5= Make Pyament- Auto Agent
120
QUICK REFERENCE LINKS
Option 6= Vendor/ Manufacturer
121
VIP ACCOUNTS
Option 8= Spanish
122
CRM EMPLOYEE GROUPS
Option 9= Doctor Physician Line
123
CRM MODULE DESCRIPTIONS
Office PTAN Numbers NPI
124
HCPCS CODES- DESCRIPTION- UTILIZATION- DURATION
Sana Clara 4807060001 / NPI 1699726984
125
DEPARTMENT EMAIL GROUP AUTOMATION
Freedom 4807060006 / NPI 1922275585
126
TAX ID- OFFICE LOCATIONS
Santa Rosa 4807060003 / NPI 1760667638
127
CPAPS4U SUPPLY E-COM SITE
Las Vegas 4807060005 / NPI 1083938807
128
CRM MASTER GROUPS
Sparks 4807060007 / NPI 1255995619
129
NV INSURANCE REFERENCE
130
CA-NV INSURANCE REFERENCE
NORIDIAN SUPPLIER MANUAL
131
AR BILLING DENIAL CODES
132
PS SFTP SITE
133
BT NEW PATIENT WORKFLOW STEPS
134
WF #1 NEW ORDER
135
Key Department Contacts= Bold Red Font
WF #2 INSURANCE VERIFICATION
136
REVISED 6-30-22. LR
WF #3 AUTHROIZATION- AUTH SUBMITTED/ FOLLOW UP
137
WF #4 QUALIFICATION- QA ACCOUNT
138
WF #5 READY TO SCHEUDLE (R2S)
139
WF #6 SCHEDULED- ADD TO CLINICAL SCHEDULER
140
WF #7 CLOSED ORDER/ REFERRAL- PATIENT NOT RECEIVING EQ
141
WF #8 MANAGEMENT REVIEW- HAS 2ND LEVEL OR PROBLEM
142
WF #9 FUTURE ORDER- PATIENT DOES NOT QUAL OR WANT EQUIPMENT
143
144
145
146
147
148
149
150