1 | | | Department/ Office/ Contacts |
| Queue / Ext | | Master Log On Page- Pulmonary Apps Page |
2 | | 8005 | | https://pulmonary.joipbx.com/ |
3 | | 8025 | | user: pulmonary |
4 | | | Authorization- 866-721-2338 |
| 8013 | | password: pulmonary13 |
5 | | | Billing- 866-239-7550 / Local 408-648-2180 |
| 8002 | | Toll Free Phone Fax |
6 | | | Caremore- 888-845-4737 / Local 818-806-4506 |
| 8015 | | Main Toll Free Phone 877-290-8636 |
7 | | | Collections- 866-239-7550 |
| 8003 | | Main Toll Free Fax 877-807-6561 |
8 | | 8022 | | After Hours-On Call 877-269-0154 |
9 | | | Clinical Equipment Support- 866-900-5374 |
| 8000 | | CPAP Success 4u |
10 | | | Doctor VIP- 866-361-2334 / Local 831 VIP- 831-713-4501, Local 775 VIP- 775-451-0156, Local 408 VIP- 408-538-3900 |
| 8014 | | CPAP S4u Phone 877-799-9825 / Outbound Calling Dial Prefix 222 |
11 | | | Patient Care Coordinator- PCC- 877-564-2728 |
| 8004 | | CPAP S4u Fax 877-293-3805 |
12 | | | Product Request- 866-721-2371 / Local 702-508-3200 |
| 8016 | | Department Fax Numbers- Into CRM Fax Module |
13 | | | Scheduling- 877-564-2728 / Local 702-508-3282 |
| 8009 | | Accounting 877-699-6106 |
14 | | | Stanford Sleep- 650-681-4500 Ext 852 |
| 8020 | | Authorization 877-529-3451 |
15 | | | Supply- Resupply- 866-721-2340- Rings Jade Automation. Queue 8017 is used to transfer calls to the supply rep |
| 8008 / 8017 | | Collections 877-559-4552 |
16 | | | Supply Dept Direct- 702-508-3242- This ring the 8008 queue |
| 8008 | | Compliance 877-897-6131 |
17 | | | Travel Oxygen Program- 866-721-2371 / Local 702-508-3200 |
| 8016 | | Clinical 877-283-5952 |
18 | | | Jade Automation- 702-359-3844 |
| 8323 | | HR 877-244-6983 |
19 | | | Direct SMS Numbers- Inbound SMS to CRM SMS Module |
| | | Referral- Orders 877-807-6561 or 877-681-4746 (see VIP Metro Fax) |
20 | | | | Inventory/ Vendor 877-357-1569 |
21 | | | 408-907-6772 - Patients (Jade SMS) |
| | | Product Request 877-288-9184 |
22 | | | | Outbound CRM Fax 877-496-2394 Inbound Fax to Intake Dept |
23 | | | Office Users & Extensions |
| | | CPAP Success 4U 877-293-3805 |
24 | | | | |
25 | | | | |
26 | | | Open - PI Ops, Supply, Posting, Pt Pay, Billing, Complaints |
| Ext 240 | | VIP Fax Numbers- Into Secure Email |
27 | | | Open - Patient Pay, Billing, Invoices, EOB |
| Ext 229 | | VIP- 888-522-6861 Metro (VPAY |
28 | | | Gary De Los Reyes - Posting, Funds Confirmation (greyes@PulmonarySolutions) |
| Ext 257 | | VIP- 888-875-9336 Metro |
29 | | | Bryan Cabaraca- Order Intake/ Documents 5PM TO 2AM (bcabaraca@PulmonarySolutions) |
| Ext 222 | | Local Department Phone- Rings direct to department/ staff |
30 | | | Amy Barbecho- Billing Confirmation 5PM TO 2AM (abarbecho@PulmonarySolutions) |
| Ext 244 | | Corporate Complinace Direct 702-359-3807 |
31 | | Ext 252 | | Jade 24/7 Patient Care Line 702-359-3844 |
32 | | | Open- Order Intake/ Documents |
| Ext 253 | | HR/ Administration 702-463-0244 |
33 | | | Aries Reyes- Collections, Medi-Cal/Commercial (arreyes@PulmonarySolutions) |
| Ext 212 | | Accounting 702-359-3846 |
34 | | | Jero Bagaforo- Collections, Medicare (jbagaforo@PulmonarySolutions) |
| Ext 217 | | Alarm Line 702-357-9422 |
35 | | | Zarina Tuala- Resupply, Collections (ztuala@PulmonarySolutions) |
| Ext 210 | | Chris Sonekeo DID 702-688-8400 |
36 | | | Abby Reyes - Collections 5PM - 9PM (abreyes@PulmonarySolutions) |
| Ext 218 | | April L DID 702-963-3003 |
37 | | | Normae Arche- Collections 5PM - 9PM (narche@PulmonarySolutions) |
| Ext 214 | | Michael M DID 702-508-3211 |
38 | | | Open- Posting, Funds Confirmation |
| Ext 241 | | Local Office Phone- Rings to the Office Call Queue |
39 | | | Julia Italia- Collections - Commercial (jitalia@PulmonarySolutions) |
| Ext 243 | | Santa Rosa- 707-237-7137 |
40 | | | Rico Pecto -Posting, Funds Confirmation (rpecto@PulmonarySolutions) |
| Ext 215 | | Santa Clara- 408-492-9504 |
41 | | | Open- Patient Pay - 8am- 5pm |
| Ext 226 | | Las Vegas- 702-560-5003 |
42 | | | Cristal Cudal-ReSupply - Hours 8am- 5pm (telecarebpo2@PulmonarySolutions) |
| Ext 223 | | Southern CA- 714-280-4443 |
43 | | | Maryann Teodoro-ReSupply - Hours 8am- 5pm (telecarebpo6@PulmonarySolutions) |
| Ext 249 | | Freedom- 831-621-3746 |
44 | | | Julienne Tabunar- ReSupply - Hours 8am- 5pm (telecarebpo8@PulmonarySolutions) |
| Ext 258 | | Sparks- 775-451-0155 |
45 | | | Jojo Sagayo - AR Manager - Hours 8am- 5pm (jsagayo@PulmonarySolutions) |
| | | Modesto- 209-622-4530 |
46 | | | Reina Cabrera - AR Manager - Hours 8am- 5pm (rcabrera@PulmonarySolutions) |
| | | Fresno- 559-404-4500 |
47 | | | | Local Fax- Into CRM Fax Module / Efax-Metro- Into Secure Email |
48 | | | | Santa Rosa 707-256-6568 / Efax 707-324-6110 |
49 | | | | Sunnyvale 408-326-0473 |
50 | | | | Las Vegas 702-509-9881 / Metro 702-977-8838 |
51 | | | | Santa Ana 714-202-0249 |
52 | | | Open- Respiratory Therapist RCP, RRT NV & CA |
| Ext 300 | | Sparks 775-461-2991 / Metro 775-461-2991 |
53 | | | | Modesto 209-554-7989 / Metro 209-554-7989 |
54 | | Ext 318 | | Freedom 831-316-9897/ Efax 831-401-2694 |
55 | | | Clara Serrano- Customer Care Supervisor, CPAPS4u Sales (cserrano@PulmonarySolutions) |
| Ext 319 | | Fresno 559-334-3720 Metro 559-550-0302 |
56 | | | Lex- Admin/ Tech, IT Support (lresgonia@PulmonarySolutions) |
| Ext 333 | | San Luis Obispo Efax 805-357-6253 |
57 | | Ext 801 | | |
58 | | Ext 808 | | CRM Dialer Codes |
59 | | | Chris- Corporate Compliance,Training, Clinical Manager (csonekeo@PulmonarySolutions) |
| Ext 835 | | AA/A= Ansering Machine |
60 | | Ext 211 | | AB/B= Busy |
61 | | | Open- Accounts Receivable Manager |
| Ext 231 | | ADC/DC= Disconnected Number- Check for New Number |
62 | | | | AFAX/FAX= Fax Machine |
63 | | | | NA/N= No Answer |
64 | | | Esperanza Cortez- Facility Lead, Senior Equipment Technician (ecortez@PulmonarySolutions) |
| Ext 900 | | PU= Call Picked Up |
65 | | | Daisy Guzman- Equipment Technician (dguzman@PulmonarySolutions) |
| Ext 902 | | XFER= Call Transfer |
66 | | | Open- Equipment Technician |
| Ext 904 | | CLINIC= Transfer to Clinical |
67 | | | | PM= Automated Message- Answered by Announcement/VM |
68 | | | | PDROP= Drop on Patients End- Call Patient Back |
69 | | | Ken Sonekeo- Respiratory Therapist RCP, RRT CA & NV (ksonekeo@PulmonarySolutions) |
| Ext 714 | | |
70 | | | Open- Facility Lead, Senior Equipment Technician |
| Ext 705 | | |
71 | | | | |
72 | | | | Queue VoiceMails Dept Training Mode |
73 | | | Karina Martinez - Clinical Tech (kmartinez@PulmonarySolutions) |
| Ext 311 | | VM Ext 101- Supply |
74 | | | Jason Cavanaugh- Business Development Manager (jcavanaugh@PulmonarySolutions) |
| Ext 219 | | VM Ext 102-General |
75 | | | | VM Ext 103- Physican |
76 | | | | VM Ext 104-On Call |
77 | | | | VM Ext 107- Product Request |
78 | | | | VM Ext 109- Schedueling |
79 | | | Open- CB1- CCC - 8am- 5pm |
| | | VM Ext 110- PCC |
80 | | | Open- CB2- Patient Pay - 8am- 5pm |
| | | VM Ext 112- Billing |
81 | | | Jomar de Martin- CB3- AR/Inventory- 8am- 5pm (chatterbox3@PulmonarySolutions) |
| Ext 227 | | VM Ext 113- Spanish |
82 | | | Jinivev Salvan-CB4- CCC - 8am- 5pm (chatterbox4@PulmonarySolutions) |
| Ext 256 | | VM Ext 114- Chinese |
83 | | | Open-CB5- Billing- 8am - 5pm |
| Ext 259 | | VM Ext 115- LV VIP |
84 | | | Irish Lilia -CB6- AR- 8am - 5pm (chatterbox6@PulmonarySolutions) |
| Ext 224 | | VM Ext 117- HR |
85 | | | Open- CB7- Sales Order Worklist- 8am - 5pm |
| Ext 211 | | VM Ext 118- Authorization |
86 | | | | VM Ext 120- Compliance |
87 | | | | VM Ext 121- OOTO |
88 | | | | VM Ext 122- CPAP S4U |
89 | | | Jamaica Ruth Adina-TCBPO1- ReSupply - 8am- 5pm (JamaicaTCBPO1@PulmonarySolutions) |
| Ext 245 | | VM Ext 133- Manager- Will go to VM, Mgt will review and return call |
90 | | | Kristian Franco-TCBPO2- ReSupply - 8am- 5pm (KristianTCBPO2@PulmonarySolutions) |
| Ext 228 | | |
91 | | | Dion Castillo-TCBPO3- ReSupply - 8am- 5pm (DionTCBPO3@PulmonarySolutions) |
| Ext 255 | | |
92 | | | Justin Lagmay-TCBPO4- Resupply - 8am- 5pm (JustinTCBPO4@PulmonarySolutions) |
| Ext 247 | | |
93 | | | Mc Levi Diza-TCBPO5- Resupply - 8am- 5pm (McLeviTCBPO5@PulmonarySolutions) |
| Ext 250 | | |
94 | | | Open- TCBPO6- Resupply - 8am- 5pm |
| Ext 225 | | Office Paging- Dial from Office Phone 3 Digit Number Starting with 00 |
95 | | | Open- TCBPO7- Resupply - 8am- 5pm |
| Ext 248 | | |
96 | | | | All offices- ‘000’ |
97 | | | | 300 Ext- ‘003’ |
98 | | | AJ- (IT/ Tech Support) Callhive1 (callhive1@PulmonarySolutions) |
| Ext 213 | | 200 Ext- '002' |
99 | | | Via- (CCC) Callhive6 (callhive6@PulmonarySolutions) |
| Ext 246 | | 400 Ext- ‘004’ |
100 | | | Open (CCC) Callhive2 8am - 5pm |
| | | 500 Ext- '005' |
101 | | | | 700 Ext- ‘007’ |
102 | | | | 900 Ext- '009" |
103 | | | | Phone Intercom- dial ‘555’ followed by Ext |
104 | | | Erickson Balmelero,-JKM4- Compliance, MC Compliance MPOs- 8am- 5pm (jkmthbpo4@PulmonarySolutions) |
| Ext 420 | | Conference Line |
105 | | | Catherine Parcasio,-JKM23- Reauthorization Complex & PAP- 8am- 5pm (jkmthbpo23@PulmonarySolutions) |
| Ext 241 | | Internal Dial Ext #777 passcode: 8546 (host) 2563 (participant) |
106 | | | Gladys Almadrones-JKM10- Insurance- Auth/ Supplies Reauth- 8am- 5pm (jkmthbpo10@PulmonarySolutions) |
| Ext 503 | | Outside Dial 866-721-2339 |
107 | | | Rameses Parcasio,-JKM11- PCC QA/Scheduling, MC Qual Complex- 8am- 5pm (jkmthbpo11@PulmonarySolutions) |
| Ext 448 | | Support Services |
108 | | | Doreen Trisha Ramones,-JKM12- PCC, DWO/SWO, Insurance, Auth- 9am- 6pm (jkmthbpo12@PulmonarySolutions) |
| Ext 413 | | Language Line Solutions- Dial ext 855,use PIN 201000 |
109 | | | Enrique Garcia,-JKM27- Compliance, MC Compliance MPOs, On-boarding, Clinical Support- 8am- 5pm (jkmthbpo27@PulmonarySolutions) |
| Ext 443 | | Brightree Support - Dial Ext 850, then press 6 |
110 | | | Dianne Dela Cruz - JKM9,- PCC, MC Qual PAP & Supply, QA/Scheduling- 9am- 6pm (jkmthbpo9@PulmonarySolutions) |
| Ext 449 | | Stanford - 650-723-6601 , PIN 8854# |
111 | | | Jennifer Marcelino,- JKM21 - Supply PCC 8am- 5pm (jkmthbpo21@PulmonarySolutions) |
| Ext 511 | | Auto Attendee Call Tree |
112 | | | Open,-JKM25- New Patient Supply (1A), ReSupply- 9am- 6pm |
| Ext 508 | | Option 1= Schedule Appointment |
113 | | | Che Che Garcia -JKM26,- PCC, Insurance, Authorization (jkmthbpo26@PulmonarySolutions) |
| Ext 475 | | Option 2= Clinical/ Equipment/ Mask |
114 | | | Mark Armadillo,-JKM24- PCC, Authorization (jkmthbpo24@PulmonarySolutions) |
| Ext 472 | | Option 3= Order Supplies/ Check Status |
115 | | | Aileen Rosalyn Resalba R.-JKM8- PCC, Medicare Qualification PAP & Supply (jkmthbpo8@PulmonarySolutions) |
| Ext 254 | | Option 4= Invoice/ Billing Questions |
116 | | | Al Ferianiza,-JKM22- PCC (jkmthbpo22@PulmonarySolutions) |
| Ext 504 | | Option 5= Make Pyament- Auto Agent |
117 | | | Jessica Lomboy- JKM15 - PCC, Reauthorization (jkmthbpo15@PulmonarySolutions) |
| Ext 510 | | Option 6= Vendor/ Manufacturer |
118 | | | Randolf Mayo - JKM6,- PCC, MC Qual PAP & Supply, QA/Scheduling- 9am- 6pm (jkmthbpo6@PulmonarySolutions) |
| Ext 502 | | Option 8= Spanish |
119 | | | Rodrigo- JKM Owner/ Manager, Billing (roddioso@PulmonarySolutions) |
| Ext 507 | | Option 9= Doctor Physician Line |
120 | | | | |
121 | | | | |
122 | | | | |
123 | | | | |
124 | | | | Office PTAN Numbers NPI |
125 | | | | Sana Clara 4807060001 / NPI 1699726984 |
126 | | | | Freedom 4807060006 / NPI 1922275585 |
127 | | | | Santa Rosa 4807060003 / NPI 1760667638 |
128 | | | | Las Vegas 4807060005 / NPI 1083938807 |
129 | | | | Sparks 4807060007 / NPI 1255995619 |
130 | | | | NORIDIAN SUPPLIER MANUAL |
131 | | | | |
132 | | | | BT NEW PATIENT WORKFLOW STEPS |
133 | | | | WF #1 NEW ORDER |
134 | | | | WF #2 INSURANCE VERIFICATION |
135 | | | | WF #3 AUTHROIZATION- AUTH SUBMITTED/ FOLLOW UP |
136 | | | | WF #4 QUALIFICATION- QA ACCOUNT |
137 | | | | WF #5 READY TO SCHEUDLE (R2S) |
138 | | | | WF #6 SCHEDULED- ADD TO CLINICAL SCHEDULER |
139 | | | | WF #7 CLOSED ORDER/ REFERRAL- PATIENT NOT RECEIVING EQ |
140 | | | | WF #8 MANAGEMENT REVIEW- HAS 2ND LEVEL OR PROBLEM |
141 | | | | WF #9 FUTURE ORDER- PATIENT DOES NOT QUAL OR WANT EQUIPMENT |
142 | | | | |
143 | | | | Collaborative Worksheet |
144 | | | | PCC R2S REQUAL |
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146 | | | | |
147 | | | | |
148 | | | | |
149 | | | | |
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