Quick Reference Guide
Department/ Office/ ContactsQueue- ExtColumn4Phone and Fax Numbers
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1
Queue / ExtMaster Log On Page- Pulmonary Apps Page
2
Accounting- 702-359-3846
8005https://pulmonary.joipbx.com/
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Alarm- 702-357-9422
8025user: pulmonary
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Authorization- 866-721-2338
8013password: pulmonary13
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Billing- 866-239-7550 / Local 408-648-2180
8002
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Caremore- 888-845-4737 / Local 818-806-4506
8015Toll Free Phone Fax
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Collections- 866-239-7550
8003Main Toll Free Phone 877-290-8636
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Compliance- 888-593-0247
8022Main Toll Free Fax 877-807-6561
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Clinical Equipment Support- 866-900-5374
8000After Hours-On Call 877-269-0154
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Doctor VIP- 866-361-2334 / Local 831 VIP- 831-713-4501, Local 775 VIP- 775-451-0156, Local 408 VIP- 408-538-3900
8014CPAP Success 4u
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CPAP S4u Phone 877-799-9825 / Outbound Calling Dial Prefix 222
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Patient Care Coordinator- PCC- 877-564-2728
8004CPAP S4u Fax 877-293-3805
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Product Request- 866-721-2371 / Local 702-508-3200
8016Department Fax Numbers- Into CRM Fax Module
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Scheduling- 877-564-2728 / Local 702-508-3282
8009Accounting 877-699-6106
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Stanford Sleep- 650-681-4500 Ext 852
8020Authorization 877-529-3451
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Supply- Resupply- 866-721-2340- Rings Jade Automation. Queue 8017 is used to transfer calls to the supply rep
8008 / 8017Collections 877-559-4552
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Supply Dept Direct- 702-508-3242- This ring the 8008 queue
8008Compliance 877-897-6131
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Travel Oxygen Program- 866-721-2371 / Local 702-508-3200
8016Clinical 877-283-5952
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Jade Automation- 702-359-3844
8323HR 877-244-6983
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Referral- Orders 877-807-6561 or 877-681-4746 (see VIP Metro Fax)
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Direct SMS Numbers- Inbound SMS to CRM SMS Module
Inventory/ Vendor 877-357-1569
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702-500-0277 - Doctors
Product Request 877-288-9184
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408-907-6772 - Patients
Outbound CRM Fax 877-496-2394 Inbound Fax to Intake Dept
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CPAP Success 4U 877-293-3805
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Office Users & Extensions
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Offsite- PS
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April Langreo - PI Ops, Supply, Posting, Pt Pay, Billing, Complaints
Ext 240VIP Fax Numbers- Into Secure Email
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Janette Dimaun - Patient Pay, Billing, Invoices, EOB
Ext 229VIP- 888-522-6861 Metro
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Gary De Los Reyes - Posting, Funds Confirmation
Ext 257VIP- 888-875-9336 Metro
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Bryan Cabaraca- Order Intake/ Documents 5PM TO 2AM
Ext 258
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Amy Barbecho- Billing Confirmation 5PM TO 2AM
Ext 244Local Department Phone- Rings direct to department/ staff
32
Eric Dangallo- ReSupply
Ext 252Corporate Complinace Direct 702-359-3807
33
Jethrow Laurea- Order Intake/ Documents
Ext 253Jade 24/7 Patient Care Line 702-359-3844
34
Aries Reyes- Collections, Medi-Cal/Commercial
Ext 212HR/ Administration 702-463-0244
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Jero Bagaforo- Collections, Medicare
Ext 217Accounting 702-359-3846
36
Nicke Anota- PCC, Docs, Auth, Insurance
Ext 210Alarm Line 702-357-9422
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Ronie Santos- ReSupply
Ext 218Chris Sonekeo DID 702-688-8400
38
AJ- IT/ Tech Support (Call Hive)
Ext 213Michael M DID 702-508-3211
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Via- Customer Care Coordinator (CCC)
Ext 246
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Normae Arche- Collections 5PM - 9PM
Ext 214Local Office Phone- Rings to the Office Call Queue
41
Rejel Earl Blancada- Posting, Funds Confirmation
Ext 241Santa Rosa- 707-237-7137
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Myles Diacuna- Collections - Commercial
Ext 243Santa Clara- 408-492-9504
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Rico Pecto - Collections - Commerical
Ext 215Las Vegas- 702-560-5003
44
Marielle Sulolayon- Patient Pay - 8am- 5pm
Ext 226Southern CA- 714-280-4443
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Freedom- 831-621-3746
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Las Vegas, NV
Sparks- 775-451-0155
47
Open- Respiratory Therapist RCP, RRT NV & CA
Ext 300Modesto- 209-622-4530
48
Open- Corporate Manager
Fresno- 559-404-4500
49
Open- PCC New Orders
Ext 318Local Fax- Into CRM Fax Module / Efax-Metro- Into Secure Email
50
Clara Serrano- Customer Care Supervisor, CPAPS4u Sales
Ext 319Santa Rosa 707-256-6568 / Efax 707-324-6110
51
Lex- Admin/ Tech, IT Support
Ext 333Sunnyvale 408-326-0473
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Michael- President
Ext 801Las Vegas 702-509-9881 / Metro 702-977-8838
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Josette- CEO
Ext 808Santa Ana 714-202-0249
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Chris- Corporate Compliance,Training, Clinical Manager
Ext 835Sparks 775-461-2991 / Metro 775-461-2991
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Open- Sales
Ext 211Modesto 209-554-7989 / Metro 209-554-7989
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Open- Accounts Receivable Manager
Ext 231Freedom 831-316-9897/ Efax 831-401-2694
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Fresno 559-334-3720 Metro 559-550-0302
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San Luis Obispo Efax 805-357-6253
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CRM Dialer Codes
60
Freedom, CA
AA/A= Ansering Machine
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Esperanza Cortez- Facility Lead, Senior Equipment Technician
Ext 900AB/B= Busy
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Melissa Perez- Equipment Technician
Ext 904ADC/DC= Disconnected Number- Check for New Number
63
Open- Equipment Technician
Ext 902AFAX/FAX= Fax Machine
64
NA/N= No Answer
65
Santa Clara, CA
PU= Call Picked Up
66
Ken Sonekeo- Respiratory Therapist RCP, RRT CA & NV
Ext 714XFER= Call Transfer
67
Nicole Castro- Facility Lead, Senior Equipment Technician
Ext 705CLINIC= Transfer to Clinical
68
PM= Automated Message- Answered by Announcement/VM
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PDROP= Drop on Patients End- Call Patient Back
70
Sparks- 775, NV
71
Joshua Nordstrom- Office/ Admin, PCC- Clinical Equipment Support
Ext 311
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Jason Cavanaugh- Business Development Manager
Ext 219Queue VoiceMails Dept Training Mode
73
RT- Open
VM Ext 101- Supply
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VM Ext 102-General
75
VM Ext 103- Physican
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VM Ext 104-On Call
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Chatter Box BPO
VM Ext 107- Product Request
78
Open- CB1- CCC - 8am- 5pm
VM Ext 109- Schedueling
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Open- CB2- Patient Pay - 8am- 5pm
VM Ext 110- PCC
80
Jomar de Martin- CB3- Inventory- 8am- 5pm
Ext 227VM Ext 112- Billing
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Open-CB4- Supply Inbound Calls - 8am- 5pm
Ext 256VM Ext 113- Spanish
82
Open-CB5- Billing- 8am - 5pm
Ext 259VM Ext 114- Chinese
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Irish Lilia -CB6- Re-auth Complex & PAP- 8am - 5pm
Ext 224VM Ext 115- LV VIP
84
Vanessa Binas- CB7- Sales Order Worklist- 8am - 5pm
Ext 211VM Ext 117- HR
85
VM Ext 118- Authorization
86
VM Ext 120- Compliance
87
TeleCare BPO
VM Ext 121- OOTO
88
Open- ReSupply - Hours 8am- 5pm
Ext 222VM Ext 122- CPAP S4U
89
Cristal Cudal-TC2- ReSupply - Hours 8am- 5pm
Ext 223VM Ext 133- Manager- Will go to VM, Mgt will review and return call
90
Aaron Paul Valdez-TC5- ReSupply - Hours 8am- 5pm
Ext 248
91
Maryann Teodoro-TC6- ReSupply - Hours 8am- 5pm
Ext 249
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Patricia Bagain-TC7- ReSupply - Hours 8am- 5pm
Ext 250
93
Julienne Tabunar-TC8- ReSupply - Hours 8am- 5pm
Ext 258
94
Josha- Operating Manager
Ext 251
95
96
Office Paging- Dial from Office Phone 3 Digit Number Starting with 00
97
TeleConsume BPO
All offices- ‘000’
98
Jeff Gonzales-TCBPO1- ReSupply - 8am- 5pm
Ext 245300 Ext- ‘003’
99
Kristian Franco-TCBPO2- ReSupply - 8am- 5pm
Ext 228200 Ext- '002'
100
Dion Castillo-TCBPO3- ReSupply - 8am- 5pm
Ext 255400 Ext- ‘004’
101
John Natividad-TCBPO4- Resupply - 8am- 5pm
Ext 247500 Ext- '005'
102
Ext 225700 Ext- ‘007’
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900 Ext- '009"
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Phone Intercom- dial ‘555’ followed by Ext
105
106
JKM Telehealth BPO
Conference Line
107
Erickson Balmelero,-JKM4- Compliance, MC Compliance MPOs- 8am- 5pm
Ext 420Internal Dial Ext #777 passcode: 8546 (host) 2563 (participant)
108
Catherine Parcasio,-JKM23- Reauthorization Complex & PAP- 8am- 5pm
Ext 426Outside Dial 866-721-2339
109
Gladys Almadrones-JKM10- Insurance- Auth/ Supplies Reauth- 8am- 5pm
Ext 503
110
Rameses Parcasio,-JKM11- PCC QA/Scheduling, MC Qual Complex- 8am- 5pm
Ext 448Support Services
111
Princess Jacob,- PCC, DWO/SWO, Insurance, Auth- 9am- 6pm
Ext 413Language Line Solutions- Dial ext 855,use PIN 201000
112
Ivy Lim,- PCC, MC Qual PAP & Supply, QA/Scheduling- 9am- 6pm
Ext 502Brightree Support - Dial Ext 850, then press 6
113
Enrique Garcia,-JKM27- Compliance, MC Compliance MPOs, On-boarding, Clinical Support- 8am- 5pm
Ext 443
114
Open- Supply PCC - Hours 8am- 5pm
Ext 449Auto Attendee Call Tree
115
Jennifer Marcelino,-JKM21- New Patient Supply (1A), ReSupply- 8am- 5pm
Ext 511Option 1= Schedule Appointment
116
Edward Galindez,-JKM25- New Patient Supply (1A), ReSupply- 9am- 6pm
Ext 508Option 2= Clinical/ Equipment/ Mask
117
May Ann Ganaban,- PCC, Insurance, Authorization
Ext 475Option 3= Order Supplies/ Check Status
118
Mary Joy Villar,-JKM22- PCC, Medicare Qualification PAP & Supply
Ext 504Option 4= Invoice/ Billing Questions
119
Aileen Rosalyn Resalba R.-JKM8- PCC, Medicare Qualification PAP & Supply
Ext 505Option 5= Make Pyament- Auto Agent
120
Rodrigo- JKM Owner/ Manager, Billing
Ext 507Option 6= Vendor/ Manufacturer
121
Option 8= Spanish
122
Option 9= Doctor Physician Line
123
QUICK REFERENCE LINKS
Office PTAN Numbers NPI
124
VIP ACCOUNTS
Sana Clara 4807060001 / NPI 1699726984
125
CRM EMPLOYEE GROUPS
Freedom 4807060006 / NPI 1922275585
126
CRM MODULE DESCRIPTIONS
Santa Rosa 4807060003 / NPI 1760667638
127
HCPCS CODES- DESCRIPTION- UTILIZATION- DURATION
Las Vegas 4807060005 / NPI 1083938807
128
DEPARTMENT EMAIL GROUP AUTOMATION
Sparks 4807060005 / NPI 1255995619
129
TAX ID- OFFICE LOCATIONS
130
CPAPS4U SUPPLY E-COM SITE
NORIDIAN SUPPLIER MANUAL
131
CRM MASTER GROUPS
132
NV INSURANCE REFERENCE
133
CA-NV INSURANCE REFERENCE
BT NEW PATIENT WORKFLOW STEPS
134
Key Department Contacts= Bold Red Font
WF #1 NEW ORDER
135
WF #2 INSURANCE VERIFICATION
136
WF #3 AUTHROIZATION- AUTH SUBMITTED/ FOLLOW UP
137
WF #4 QUALIFICATION- QA ACCOUNT
138
REVISED 1-18-22. LR
WF #5 READY TO SCHEUDLE (R2S)
139
WF #6 SCHEDULED- ADD TO CLINICAL SCHEDULER
140
WF #7 CLOSED ORDER/ REFERRAL- PATIENT NOT RECEIVING EQ
141
WF #8 MANAGEMENT REVIEW- HAS 2ND LEVEL OR PROBLEM
142
WF #9 FUTURE ORDER- PATIENT DOES NOT QUAL OR WANT EQUIPMENT