Quick Reference Guide
Department/ Office/ ContactsQueue- ExtColumn4Phone and Fax Numbers
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Department/ Office/ Contacts
Queue / ExtMaster Log On Page- Pulmonary Apps Page
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Accounting- 702-359-3846
8005https://pulmonary.joipbx.com/
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Alarm- 702-357-9422
8025user: pulmonary
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Authorization- 866-721-2338
8013password: pulmonary13
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Billing- 866-239-7550 / Local 408-648-2180
8002Toll Free Phone Fax
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Caremore- 888-845-4737 / Local 818-806-4506
8015Main Toll Free Phone 877-290-8636
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Collections- 866-239-7550
8003Main Toll Free Fax 877-807-6561
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Compliance- 888-593-0247
8022After Hours-On Call 877-269-0154
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Clinical Equipment Support- 866-900-5374
8000CPAP Success 4u
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Doctor VIP- 866-361-2334 / Local 831 VIP- 831-713-4501, Local 775 VIP- 775-451-0156, Local 408 VIP- 408-538-3900
8014CPAP S4u Phone 877-799-9825 / Outbound Calling Dial Prefix 222
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Patient Care Coordinator- PCC- 877-564-2728
8004CPAP S4u Fax 877-293-3805
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Product Request- 866-721-2371 / Local 702-508-3200
8016Department Fax Numbers- Into CRM Fax Module
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Scheduling- 877-564-2728 / Local 702-508-3282
8009Accounting 877-699-6106
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Stanford Sleep- 650-681-4500 Ext 852
8020Authorization 877-529-3451
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Supply- Resupply- 866-721-2340- Rings Jade Automation. Queue 8017 is used to transfer calls to the supply rep
8008 / 8017Collections 877-559-4552
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Supply Dept Direct- 702-508-3242- This ring the 8008 queue
8008Compliance 877-897-6131
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Travel Oxygen Program- 866-721-2371 / Local 702-508-3200
8016Clinical 877-283-5952
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Jade Automation- 702-359-3844
8323HR 877-244-6983
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Direct SMS Numbers- Inbound SMS to CRM SMS Module
Referral- Orders 877-807-6561 or 877-681-4746 (see VIP Metro Fax)
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702-500-0277 - Doctors
Inventory/ Vendor 877-357-1569
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408-907-6772 - Patients (Jade SMS)
Product Request 877-288-9184
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Outbound CRM Fax 877-496-2394 Inbound Fax to Intake Dept
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Office Users & Extensions
CPAP Success 4U 877-293-3805
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Offsite- PS
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Open - PI Ops, Supply, Posting, Pt Pay, Billing, Complaints
Ext 240VIP Fax Numbers- Into Secure Email
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Open - Patient Pay, Billing, Invoices, EOB
Ext 229VIP- 888-522-6861 Metro (VPAY
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Gary De Los Reyes - Posting, Funds Confirmation (greyes@PulmonarySolutions)
Ext 257VIP- 888-875-9336 Metro
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Bryan Cabaraca- Order Intake/ Documents 5PM TO 2AM (bcabaraca@PulmonarySolutions)
Ext 222Local Department Phone- Rings direct to department/ staff
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Amy Barbecho- Billing Confirmation 5PM TO 2AM (abarbecho@PulmonarySolutions)
Ext 244Corporate Complinace Direct 702-359-3807
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Open- ReSupply
Ext 252Jade 24/7 Patient Care Line 702-359-3844
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Open- Order Intake/ Documents
Ext 253HR/ Administration 702-463-0244
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Aries Reyes- Collections, Medi-Cal/Commercial (arreyes@PulmonarySolutions)
Ext 212Accounting 702-359-3846
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Jero Bagaforo- Collections, Medicare (jbagaforo@PulmonarySolutions)
Ext 217Alarm Line 702-357-9422
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Zarina Tuala- Resupply, Collections (ztuala@PulmonarySolutions)
Ext 210Chris Sonekeo DID 702-688-8400
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Abby Reyes - Collections 5PM - 9PM (abreyes@PulmonarySolutions)
Ext 218April L DID 702-963-3003
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Normae Arche- Collections 5PM - 9PM (narche@PulmonarySolutions)
Ext 214Michael M DID 702-508-3211
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Open- Posting, Funds Confirmation
Ext 241Local Office Phone- Rings to the Office Call Queue
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Julia Italia- Collections - Commercial (jitalia@PulmonarySolutions)
Ext 243Santa Rosa- 707-237-7137
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Rico Pecto -Posting, Funds Confirmation (rpecto@PulmonarySolutions)
Ext 215Santa Clara- 408-492-9504
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Open- Patient Pay - 8am- 5pm
Ext 226Las Vegas- 702-560-5003
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Cristal Cudal-ReSupply - Hours 8am- 5pm (telecarebpo2@PulmonarySolutions)
Ext 223Southern CA- 714-280-4443
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Maryann Teodoro-ReSupply - Hours 8am- 5pm (telecarebpo6@PulmonarySolutions)
Ext 249Freedom- 831-621-3746
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Julienne Tabunar- ReSupply - Hours 8am- 5pm (telecarebpo8@PulmonarySolutions)
Ext 258Sparks- 775-451-0155
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Jojo Sagayo - AR Manager - Hours 8am- 5pm (jsagayo@PulmonarySolutions)
Modesto- 209-622-4530
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Reina Cabrera - AR Manager - Hours 8am- 5pm (rcabrera@PulmonarySolutions)
Fresno- 559-404-4500
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Local Fax- Into CRM Fax Module / Efax-Metro- Into Secure Email
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Santa Rosa 707-256-6568 / Efax 707-324-6110
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Sunnyvale 408-326-0473
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Las Vegas 702-509-9881 / Metro 702-977-8838
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Las Vegas, NV
Santa Ana 714-202-0249
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Open- Respiratory Therapist RCP, RRT NV & CA
Ext 300Sparks 775-461-2991 / Metro 775-461-2991
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Open- Corporate Manager
Modesto 209-554-7989 / Metro 209-554-7989
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Open- PCC New Orders
Ext 318Freedom 831-316-9897/ Efax 831-401-2694
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Clara Serrano- Customer Care Supervisor, CPAPS4u Sales (cserrano@PulmonarySolutions)
Ext 319Fresno 559-334-3720 Metro 559-550-0302
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Lex- Admin/ Tech, IT Support (lresgonia@PulmonarySolutions)
Ext 333San Luis Obispo Efax 805-357-6253
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Michael- President
Ext 801
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Josette- CEO
Ext 808CRM Dialer Codes
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Chris- Corporate Compliance,Training, Clinical Manager (csonekeo@PulmonarySolutions)
Ext 835AA/A= Ansering Machine
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Open- Sales
Ext 211AB/B= Busy
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Open- Accounts Receivable Manager
Ext 231ADC/DC= Disconnected Number- Check for New Number
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AFAX/FAX= Fax Machine
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Freedom, CA
NA/N= No Answer
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Esperanza Cortez- Facility Lead, Senior Equipment Technician (ecortez@PulmonarySolutions)
Ext 900PU= Call Picked Up
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Daisy Guzman- Equipment Technician (dguzman@PulmonarySolutions)
Ext 902XFER= Call Transfer
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Open- Equipment Technician
Ext 904CLINIC= Transfer to Clinical
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PM= Automated Message- Answered by Announcement/VM
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Santa Clara, CA
PDROP= Drop on Patients End- Call Patient Back
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Ken Sonekeo- Respiratory Therapist RCP, RRT CA & NV (ksonekeo@PulmonarySolutions)
Ext 714
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Open- Facility Lead, Senior Equipment Technician
Ext 705
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Sparks- 775, NV
Queue VoiceMails Dept Training Mode
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Karina Martinez - Clinical Tech (kmartinez@PulmonarySolutions)
Ext 311VM Ext 101- Supply
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Jason Cavanaugh- Business Development Manager (jcavanaugh@PulmonarySolutions)
Ext 219VM Ext 102-General
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RT- Open
VM Ext 103- Physican
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VM Ext 104-On Call
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VM Ext 107- Product Request
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Chatter Box BPO
VM Ext 109- Schedueling
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Open- CB1- CCC - 8am- 5pm
VM Ext 110- PCC
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Open- CB2- Patient Pay - 8am- 5pm
VM Ext 112- Billing
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Jomar de Martin- CB3- AR/Inventory- 8am- 5pm (chatterbox3@PulmonarySolutions)
Ext 227VM Ext 113- Spanish
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Jinivev Salvan-CB4- CCC - 8am- 5pm (chatterbox4@PulmonarySolutions)
Ext 256VM Ext 114- Chinese
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Open-CB5- Billing- 8am - 5pm
Ext 259VM Ext 115- LV VIP
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Irish Lilia -CB6- AR- 8am - 5pm (chatterbox6@PulmonarySolutions)
Ext 224VM Ext 117- HR
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Open- CB7- Sales Order Worklist- 8am - 5pm
Ext 211VM Ext 118- Authorization
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VM Ext 120- Compliance
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VM Ext 121- OOTO
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TeleConsume BPO
VM Ext 122- CPAP S4U
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Jamaica Ruth Adina-TCBPO1- ReSupply - 8am- 5pm (JamaicaTCBPO1@PulmonarySolutions)
Ext 245VM Ext 133- Manager- Will go to VM, Mgt will review and return call
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Kristian Franco-TCBPO2- ReSupply - 8am- 5pm (KristianTCBPO2@PulmonarySolutions)
Ext 228
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Dion Castillo-TCBPO3- ReSupply - 8am- 5pm (DionTCBPO3@PulmonarySolutions)
Ext 255
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Justin Lagmay-TCBPO4- Resupply - 8am- 5pm (JustinTCBPO4@PulmonarySolutions)
Ext 247
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Mc Levi Diza-TCBPO5- Resupply - 8am- 5pm (McLeviTCBPO5@PulmonarySolutions)
Ext 250
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Open- TCBPO6- Resupply - 8am- 5pm
Ext 225Office Paging- Dial from Office Phone 3 Digit Number Starting with 00
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Open- TCBPO7- Resupply - 8am- 5pm
Ext 248
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All offices- ‘000’
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CallHive BPO
300 Ext- ‘003’
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AJ- (IT/ Tech Support) Callhive1 (callhive1@PulmonarySolutions)
Ext 213200 Ext- '002'
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Via- (CCC) Callhive6 (callhive6@PulmonarySolutions)
Ext 246400 Ext- ‘004’
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Open (CCC) Callhive2 8am - 5pm
500 Ext- '005'
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700 Ext- ‘007’
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900 Ext- '009"
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JKM Telehealth BPO
Phone Intercom- dial ‘555’ followed by Ext
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Erickson Balmelero,-JKM4- Compliance, MC Compliance MPOs- 8am- 5pm (jkmthbpo4@PulmonarySolutions)
Ext 420Conference Line
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Catherine Parcasio,-JKM23- Reauthorization Complex & PAP- 8am- 5pm (jkmthbpo23@PulmonarySolutions)
Ext 241Internal Dial Ext #777 passcode: 8546 (host) 2563 (participant)
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Gladys Almadrones-JKM10- Insurance- Auth/ Supplies Reauth- 8am- 5pm (jkmthbpo10@PulmonarySolutions)
Ext 503Outside Dial 866-721-2339
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Rameses Parcasio,-JKM11- PCC QA/Scheduling, MC Qual Complex- 8am- 5pm (jkmthbpo11@PulmonarySolutions)
Ext 448Support Services
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Doreen Trisha Ramones,-JKM12- PCC, DWO/SWO, Insurance, Auth- 9am- 6pm (jkmthbpo12@PulmonarySolutions)
Ext 413Language Line Solutions- Dial ext 855,use PIN 201000
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Enrique Garcia,-JKM27- Compliance, MC Compliance MPOs, On-boarding, Clinical Support- 8am- 5pm (jkmthbpo27@PulmonarySolutions)
Ext 443Brightree Support - Dial Ext 850, then press 6
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Dianne Dela Cruz - JKM9,- PCC, MC Qual PAP & Supply, QA/Scheduling- 9am- 6pm (jkmthbpo9@PulmonarySolutions)
Ext 449Stanford - 650-723-6601 , PIN 8854#
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Jennifer Marcelino,- JKM21 - Supply PCC 8am- 5pm (jkmthbpo21@PulmonarySolutions)
Ext 511Auto Attendee Call Tree
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Open,-JKM25- New Patient Supply (1A), ReSupply- 9am- 6pm
Ext 508Option 1= Schedule Appointment
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Che Che Garcia -JKM26,- PCC, Insurance, Authorization (jkmthbpo26@PulmonarySolutions)
Ext 475Option 2= Clinical/ Equipment/ Mask
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Mark Armadillo,-JKM24- PCC, Authorization (jkmthbpo24@PulmonarySolutions)
Ext 472Option 3= Order Supplies/ Check Status
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Aileen Rosalyn Resalba R.-JKM8- PCC, Medicare Qualification PAP & Supply (jkmthbpo8@PulmonarySolutions)
Ext 254Option 4= Invoice/ Billing Questions
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Al Ferianiza,-JKM22- PCC (jkmthbpo22@PulmonarySolutions)
Ext 504Option 5= Make Pyament- Auto Agent
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Jessica Lomboy- JKM15 - PCC, Reauthorization (jkmthbpo15@PulmonarySolutions)
Ext 510Option 6= Vendor/ Manufacturer
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Randolf Mayo - JKM6,- PCC, MC Qual PAP & Supply, QA/Scheduling- 9am- 6pm (jkmthbpo6@PulmonarySolutions)
Ext 502Option 8= Spanish
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Rodrigo- JKM Owner/ Manager, Billing (roddioso@PulmonarySolutions)
Ext 507Option 9= Doctor Physician Line
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JKM BREAK SCHEDULE
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QUICK REFERENCE LINKS
Office PTAN Numbers NPI
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VIP ACCOUNTS
Sana Clara 4807060001 / NPI 1699726984
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CRM EMPLOYEE GROUPS
Freedom 4807060006 / NPI 1922275585
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CRM MODULE DESCRIPTIONS
Santa Rosa 4807060003 / NPI 1760667638
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HCPCS CODES- DESCRIPTION- UTILIZATION- DURATION
Las Vegas 4807060005 / NPI 1083938807
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DEPARTMENT EMAIL GROUP AUTOMATION
Sparks 4807060007 / NPI 1255995619
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TAX ID- OFFICE LOCATIONS
NORIDIAN SUPPLIER MANUAL
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CPAPS4U SUPPLY E-COM SITE
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CRM MASTER GROUPS
BT NEW PATIENT WORKFLOW STEPS
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NV INSURANCE REFERENCE
WF #1 NEW ORDER
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CA-NV INSURANCE REFERENCE
WF #2 INSURANCE VERIFICATION
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AR BILLING DENIAL CODES
WF #3 AUTHROIZATION- AUTH SUBMITTED/ FOLLOW UP
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CEDI- MAC REGIONS
WF #4 QUALIFICATION- QA ACCOUNT
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AUTHORIZATION FORMS
WF #5 READY TO SCHEUDLE (R2S)
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COMPANY HANDBOOK
WF #6 SCHEDULED- ADD TO CLINICAL SCHEDULER
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PATIENT ORIENTATION HANDBOOK
WF #7 CLOSED ORDER/ REFERRAL- PATIENT NOT RECEIVING EQ
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NATIONAL PATIENT SAFETY GOALS
WF #8 MANAGEMENT REVIEW- HAS 2ND LEVEL OR PROBLEM
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COMPANY POLICIES & PROCEDURES
WF #9 FUTURE ORDER- PATIENT DOES NOT QUAL OR WANT EQUIPMENT
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GOOGLE DRIVE
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https://app.smartsheet.com/b/home
Collaborative Worksheet
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REVISED 8-15-23. LR
PCC R2S REQUAL
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