Instructions to submit a request

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1	Going forward, the Research Viral Vector Core(RVC) at CHOP is excited to start using an online system to streamline the process of ordering and billing for core service requests. Core staff within the Research Vector Core have identified that you request services or equipment use with their core. We have therefore pre-registered you for an iLab account. Once you are registered, the system will enable you to place service requests, provide required approvals, and monitor progress.
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3	For CHOP Principle Investigators,
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5	1. Click here to log-in: https://chop.ilab.agilent.com/landing/101
6	2. You will use your CHOP credentials to log into iLab
7	3. Once logged in, look for the link in the left hand menu that says 'my groups'. Hover-over and select your lab.
8	4. Set the auto-approval amount if you do not wish to approve service requests below a certain dollar amount. To do this, select the 'Members' panel and enter a dollar amount in the 'Auto Pre-Approval' amount and click 'save settings.’
9	5. To approve lab membership requests, select the ‘Membership Requests & Institution Fund Name’ tab. New membership requests will show at the top of this page. Click “Approve” to accept a member into your lab. Click “Reject” if they are not a member of your lab.
10	6. To assign an Institution Fund Name to a member of your lab, find the member in the above list where it says, ‘Manage Institution Fund Name.’ Select the checkbox(es) to the right of their name for the Institution Fund Name(s) you wish to assign them.
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12	For CHOP Researchers:
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14	Getting Started with iLab:
15	1. Click here (https://my.ilabsolutions.com/account/forgot_password) to reset your iLab password. Please use the email address from this email you have received as your login.
16	2. Login(https://chop.ilab.agilent.com/landing/101) using your iLab username and password. (IMPORTANT: On initial login, set your account time zone, click 'update', then log out once to set the change.)
17	3. Select a core from the list of cores at CHOP by clicking the 'core facilities' list in the left-hand menu.
18	4.Once on the core's page, click the 'about our core' tab to learn more about the available services.
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20	To Create a Service Request:
21	1. Once you have been accepted into your PI’s lab and assigned CHOP Fund Name, you can create service requests.
22	2.Navigate to the core page: https://chop.ilab.agilent.com/landing/101
23	3. Under the Service Projects, you can click the Request Form to submit your request.
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25	For Non-CHOP Researchers:
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27	To register for an account:
28	1. Complete the registration form on the sign-up page. URL: https://chop.ilab.agilent.com/account/101/signup
29	2. Receive a Welcome Email from iLab (typically within one business day) with login credentials.
30	3. Navigate to the core page: https://chop.ilab.agilent.com/landing/101
31	4. Under the Service Projects, you can click the Request Form to submit your request.
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