| Row ID | Date Submitted | Date Modified | Issue Short Description | Enhancement Type | Status | Priority | Added to Jira? | Ticket # | Epic | Sprint | Status Notes | Released to Website? | Release Date | Current Behavior | Desired Future Behavior | Issue/Example URL | Affected User(s) | Screenshots or Videos? | Video Links | Assigned To: | Modified By | First Name | Last Name | Chapter Name | SCORE Role | Phone Number | Notifications | Chapter Website | Other Role | |
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| 1 | 497 | 03/31/25 8:58 AM | 04/01/25 8:47 AM | Navigating to score.org/es switches gtranslate module to Spanish, but content is not translated. | Bug Fix | Non-issue |  | Candice responded | | Navigating to score.org/es switches gtranslate module to Spanish, but content is not translated. Navigating to score.org and switching the gtranslate module from English to Spanish does translate the website content. | Navigating to score.org/es should activate the Spanish translation and display all website content fully translated in Spanish. Consider these changes: 1) Update Core GTranslate Settings: To enable language sub-directories, change "url_structure":"none" to "url_structure":"sub_directory" To enable automatic language detection based on browser preference, change "detect_browser_language":0 to "detect_browser_language":1 2) Implement Supporting Infrastructure: To fully support the "sub_directory" URL structure and ensure paths like score.org/es/ are correctly routed and handled, configure the necessary backend/server/DNS settings required by the translation service 3) Ensure Server-Side Rendering: To facilitate SEO/SEM, verify that the complete configuration results in fully translated HTML content being delivered directly from the server for the language-specific URLs (e.g., score.org/es/) | score.org/es | Client | No | andrea.gwartney@score.org | Devin | Anderson | Volunteer | score.org/sanfrancisco | |||||||||||
| 2 | 496 | 03/24/25 8:18 PM | 04/01/25 8:47 AM | On SCORE.org, searching "Select a location" for chapters does not always show expected chapter locations | Bug Fix | In Development | | Current ticket in Sprint 2.17 to resolve some of these issues and future Location sprint | | Search: North Coast Current: Raleigh Sandhills Chapel Hill Durham Coastal Carolina Cape Fear Region NC Piedmont Triad Search: Central Coast Current: No Location Results Found Search: San Francisco Current: San Francisco - score.org/sanfrancisco East Bay - score.org/eastbay Silicon Valley - score.org/siliconvalley Search: Silicon Valley Current: Silicon Valley - score.org/siliconvalley San Francisco - score.org/sanfrancisco East Bay - score.org/eastbay Central Coast - score.org/centralcoast Search: East Bay Current: East Bay - score.org/eastbay San Francisco - score.org/sanfrancisco Silicon Valley - score.org/siliconvalley North Coast - score.org/northcoast Note: Possibly related to the following issue in "SCORE 2.15" Accurate Location Search: We are investigating solutions to fix unrecognized zip codes in our location search, making it easier for users to find their nearest SCORE chapter. | Search: North Coast Desired: North Coast - score.org/northcoast San Francisco - score.org/sanfrancisco East Bay - score.org/eastbay Silicon Valley - score.org/siliconvalley Central Coast - score.org/centralcoast Search: Central Coast Desired: Central Coast - score.org/centralcoast Silicon Valley - score.org/siliconvalley San Francisco - score.org/sanfrancisco East Bay - score.org/eastbay North Coast - score.org/northcoast Search: San Francisco Desired: San Francisco - score.org/sanfrancisco East Bay - score.org/eastbay Silicon Valley - score.org/siliconvalley North Coast - score.org/northcoast Central Coast - score.org/centralcoast Search: Silicon Valley Desired: Silicon Valley - score.org/siliconvalley San Francisco - score.org/sanfrancisco East Bay - score.org/eastbay Central Coast - score.org/centralcoast North Coast - score.org/northcoast Search: East Bay Desired: East Bay - score.org/eastbay San Francisco - score.org/sanfrancisco Silicon Valley - score.org/siliconvalley North Coast - score.org/northcoast Central Coast - score.org/centralcoast | SCORE.org | Client | No | andrea.gwartney@score.org | Devin | Anderson | Volunteer | score.org/sanfrancisco | |||||||||||
| 3 | 495 | 03/23/25 6:45 PM | 04/01/25 8:49 AM | If a speaker's "contributed content" has passed then the link is to the recorded webinar, but the tag on the image says "online live event". In some cases it doesn't include a more-recent recorded webinar. | Bug Fix | Approved for JIRA Ticket | 2 - Low Priority | | | If a speaker's "contributed content" has passed then the link is to the recorded webinar, but the tag on the image says "online live event". See speaker bio for Timothy Daniel. He ran a webinar on 08/27/24. See image. He ran the same webinar on 02/27/25 but that doesn't show up on his speaker page. | "Contributed content" should be consistent and show both upcoming and prior workshops. The tag on the image should be correct - either "online live event" or "recorded webinar". | https://www.score.org/philadelphia/contributor/tim-daniel | Client Volunteers Webmaster | Yes | andrea.gwartney@score.org | Don | Krasnick | Philadelphia | Volunteer | score.org/philadelphia | ||||||||||
| 4 | 494 | 02/28/25 11:09 AM | 04/01/25 8:53 AM | the ability/option to have the pinned chapter registration pages reflect their respective time zones. Our Region has 3 time zones and in many cases the pinned chapters are in Mountain time but are offering webinars in either Pacific time or Central time, depending on the Host Hub provider. *This may need to be changed on the Drupal Website and Event Registration form (Engage/Form Assembly) - Added by CS | Enhancement Request - Drupal | Added as JIRA Ticket | | https://phase2tech.atlassian.net/browse/SCOREWEB-329 | Discussing with P2. | | Shows in event time zone | Show's in the end user's timezone | any live event | Client Other Volunteers Webmaster | No | andrea.gwartney@score.org | Ray | Berger | North Midwest Region | Regional VP | score.org | |||||||||
| 5 | 493 | 02/27/25 11:18 AM | 03/04/25 8:50 AM | TFA Forms: Change settings if registrant is a SCORE mentor or volunteer | New Feature | In Review | | @devin what does this do for SCORE. Heavy lift with Engage remit. How does this benefit SCORE? | | When completing a SCORE TFA Form, several of the questions and answers are oriented towards external registrants. | When completing a SCORE TFA Form, update questions and answers to be inclusive of both external and internal registrants. Additional comments from Eliot below: Well what I did in the workshops I took was to tell them I was a mentor but since we as mentors do take these workshops it would be ideal to add I’m a mentor on the question where it asks questions about your business to sign up for a workshop. You can see the questions really do not apply to a mentor taking the workshop. The question “How did you hear about SCORE” would help if I am a mentor could be an answer and that might bring up different other questions instead of how long have you been in business or do you want marketing material from SCORE, etc. | Any active workshop TFA form | Volunteers | Yes | https://drive.google.com/file/d/1wDDFbeNWars2HgY6KMJYdvufNmnh74ZP/view?usp=sharing | linda.stacy@score.org | Devin | Anderson | Volunteer | score.org/sanfrancisco | ||||||||||
| 6 | 492 | 02/19/25 1:32 PM | 03/04/25 8:46 AM | Implement View Transitions API (https://developer.chrome.com/docs/web-platform/view-transitions)Transitions currently feel abrupt, potentially causing friction as users navigate the site. Suggest implementing smooth, animated transitions via the View Transitions API to create a more seamless, app-like experience—especially on high-impact pages and elements such as mentor requests, workshop registrations, and volunteer applications. | Enhancement Request - Drupal | In Review | | Will review with P2. | | When users navigate between pages or within a single page, the browser often reloads or updates the entire page content with an abrupt visual change. This lack of fluidity can contribute to a perception of latency and disrupt the user’s focus, particularly during critical conversion events. | Implement the View Transitions API to enable smooth, animated transitions (e.g., fade and slide effects) between page states, reducing cognitive load and making navigation more intuitive by providing visual continuity. "The View Transition API gives you the power to create seamless visual transitions between different views on your website. This creates a more visually engaging user experience for users as they navigate your site, regardless of whether it's built as a multi-page application (MPA) or a single-page application (SPA). Typical situations where you would use view transitions include: a) A thumbnail image on a product listing page that transitions into a full-size product image on the product detail page. b) A fixed navigation bar that stays in place as you navigate from one page to another. c) A grid with items moving positions as you filter through." The View Transitions API supports two types of transitions. Either or both could be applied to appropriate elements of the SCORE.org website.: 1) Same-document view transitions: Used for single-page applications (SPAs) where animations occur within the same document. For example, changing options on the mentor search tool (score.org/search-mentors) should transition smoothly and not require entire page to refresh. This may be easier to implement on a select number of pages. 2) Cross-document view transitions: Used for multi-page applications (MPAs) to create seamless navigation between different pages. For example, navigating from the Home Page to the Find a Mentor page (score.org/find-mentor) should transition smoothly and invite the user to stay in the conversion path. This may be more difficult to implement across multiple pages. The View Transitions API is available on multiple Desktop and Mobile browsers. (https://developer.mozilla.org/en-US/docs/Web/API/Document/startViewTransition) More details here: Misconceptions about view transitions:(https://developer.chrome.com/blog/view-transitions-misconceptions) | score.org | Client Volunteers Webmaster | No | linda.stacy@score.org | Devin | Anderson | Volunteer | score.org/sanfrancisco | |||||||||||
| 7 | 491 | 02/19/25 8:08 AM | 03/04/25 8:48 AM | The link from a sponsor's footer on an event/article page ("About Truist Bank") goes this a page (https://www.score.org/sponsor/truist-bank) that only shows "National". To see workshops (which is what many sponsors are probably paying for) the user would have to explicitly choose "All Locations". | Enhancement Request - Drupal | Approved for JIRA Ticket | | This would be a future state enhancement. This would default to all locations. | | The "About [sponsor]" page only shows "National" associations. | Change the link to show "All Locations" by default - "https://www.score.org/sponsor/truist-bank?location_filter_options=&keywords=", for example. | https://www.score.org/sponsor/truist-bank | Client Volunteers | No | andrea.gwartney@score.org | Don | Krasnick | Philadelphia | Volunteer | score.org/philadelphia | ||||||||||
| 8 | 490 | 02/14/25 10:09 AM | 03/04/25 8:40 AM | "Type of Business" list of options in an account profile is not the same as in the MRE. | New Feature | In Review | | This would be a future state enhancement. | | "Type of Business" list of options in an account profile is not the same as in the MRE. For example, you can select "Accommodation and Food Services" in the profile but it's not an option in the MRE. | The two lists should be identical. | Need to be logged in and then request a mentor. | Client | No | linda.stacy@score.org | Don | Krasnick | Philadelphia | Volunteer | score.org/philadelphia | ||||||||||
| 9 | 489 | 02/14/25 10:03 AM | 03/04/25 8:40 AM | When logged in with a client profile and completing the MRE form the "is your business already established" field should be automatically filled in whether or not the business has been established. | New Feature | In Review | | This would be a future state enhancement. | | The field isn't pre-filled when the business hasn't been established. If it was established, then the field is selected and the type of business and business name are filled in. | When logged in with a client profile and completing the MRE form the "is your business already established" field should be automatically filled in whether or not the business has been established. | Need to be logged in an the request a mentor. | Client | No | linda.stacy@score.org | Don | Krasnick | Philadelphia | Volunteer | score.org/philadelphia | ||||||||||
| 10 | 487 | 02/03/25 4:02 AM | 03/04/25 7:55 AM | Hello - I have a detailed attachment that documents everything but reproducing some information here. An overall description of the issue is that when testing the Date Filter in Search feature, it doesn’t appear to be working in the contexts I tried it and displays some inconsistent behavior overall. Great feature and look forward to using it for our local webinars soon! | Bug Fix | In Review | | This will be fixed and revised when we tackle the search epic soon. | | In Test case #1 (see attachment), when searching for Columbus OH (local) webinars, they are not displayed based on the parameters I used. The feature worked as expected for location=National and location="Any location." Additionally, there are a few design elements that don't work the way I would expect. • If you change the Location of Training Type, it resets the Min and Max fields. • The look and feel are a bit off (“date range” is not capitalized, font/size for “Min” and “Max,” spacing within the By date range box) but not a huge deal. Functionality is king! • I assume this feature is not designed to work for Live Events based on the way it was presented in the email from SCORE National Marketing (included above). If this is the case, you should disable the date search for Live Events (best option) or show a message when that option is selected stating the feature won’t work. | Show local webinars in search results where location=<chapter name> (see attachment). | https://www.score.org/business-education?location_filter_options=163&keywords=&f%5B0%5D=training_type%3Aonline | Client | Yes | andrea.gwartney@score.org | Eric | Caspary | Columbus, OH 027 | Webmaster | columbusoh.score.org | ||||||||||
| 11 | 488 | 02/13/25 12:04 PM | 03/04/25 7:55 AM | Looks as thought the AWS SRT. file is not being appropriately filled into the respective field within the Recording Info tab in Drupal. Without the .SRT file within the field location within the Recording Info tab, the CC feature on JW Player does not appear. | Bug Fix | Added as JIRA Ticket |  | https://phase2tech.atlassian.net/browse/SCOREWEB-308 | | Before November 7th webinar, the .SRT file auto populated into the respective field within the Recording Info tab within Drupal, which was being pulled in from AWS. | The AWS integration properly pulls in the .SRT file so that Captions will be accessible within the JW Player. | https://docs.google.com/spreadsheets/d/1gvSbqkanuZx4DJEn8Rs9GlPso8BUG-9WbOwt9jH0lK0/edit?usp=drive_link | andrea.gwartney@score.org | |||||||||||||||||
| 12 | 486 | 01/07/25 12:34 PM | 01/07/25 12:37 PM | As a system administrator, it is essential to group content efficiently. The dropdown list is not alphabetized making it difficult to group content. | Enhancement Request - Drupal | Added as JIRA Ticket | | https://www.score.org/greaterphoenix/women-in-business | | Currently, the dropdown menu listing the chapter groups is not in alphabetical order, making it challenging to locate the appropriate chapter when grouping content. This inefficiency impacts workflow and user experience, as finding the correct chapter requires additional effort and time. | The chapter groups in the dropdown menu should be displayed in alphabetical order. | https://www.score.org/greaterphoenix/women-in-business | Webmaster | Yes | andrea.gwartney@score.org | Andrea | Gwartney | Vendor/Contractor | score.org | |||||||||||
| 13 | 485 | 01/07/25 10:43 AM | 01/07/25 10:44 AM | Need to add the mentor/volunteer zip code to the chapter homepage hero | Design & Layout | Added as JIRA Ticket | 5 - Highest Priority | | https://phase2tech.atlassian.net/browse/SCOREWEB-288 | | cannot add the zip code block to the chapter hero | Need to add the mentor/volunteer zip code to the chapter homepage hero | https://score.org/broward | Client Webmaster | No | andrea.gwartney@score.org | Andrea | Gwartney | Vendor/Contractor | score.org | ||||||||||
| 14 | 484 | 01/05/25 8:07 AM | 01/07/25 8:36 AM | All terms-and-conditions-related pages should include the "updated" date. | Content Change | Resolved | | Updated pages with date | | Only "Privacy Policy" (https://www.score.org/content/privacy-policy) contains the date. "Terms of Use" (https://www.score.org/website-terms-use) and "Terms of Service" (https://www.score.org/event-terms-service) do not include a date. | All pages should include the updated date. | https://www.score.org/website-terms-use | Client | No | andrea.gwartney@score.org | Don | Krasnick | Philadelphia | Volunteer | score.org/philadelphia | ||||||||||
| 15 | 483 | 12/14/24 7:33 AM | 12/17/24 8:06 AM | Twitter icon still showing as a bird, not an "X" | Non-issue | | cache issue. Please delete | | Twitter icon still showing as a bird, not an "X". Shows on both "score.org" and chapter websites. | Show "X" icon | https://www.score.org/ | Client Volunteers | Yes | linda.stacy@score.org | Don | Krasnick | Philadelphia | Volunteer | score.org/philadelphia | |||||||||||
| 16 | 482 | 12/14/24 7:30 AM | 12/17/24 9:06 AM | Outdated Drupal events are showing up in the workshop calendar, though not in the "Upcoming Events" block. | Bug Fix | Approved for JIRA Ticket | 5 - Highest Priority | | 2.12.x | Hot Fix asap | | Outdated Drupal events are showing up in the workshop calendar, though not in the "Upcoming Events" block. DC's calendar (see screenshot) shows events from 12/12/24 and 12/13/24 on today's date (12/14/24). | Outdated Drupal events should not show on the workshop calendar. | https://www.score.org/washingtondc/local-workshops/calendar-events | Client Volunteers | Yes | linda.stacy@score.org | Don | Krasnick | Philadelphia | Volunteer | score.org/philadelphia | ||||||||
| 17 | 481 | 12/14/24 7:24 AM | 12/17/24 9:03 AM | CTA for date filters should be the same across all pages. | Bug Fix | Approved for JIRA Ticket | 5 - Highest Priority | | 2.12.x | Hot Fix asap. "Apply" | | CTA for date filters not consistent - "Go" used for recorded webinars and "Apply" used for success stories, upcoming workshops and resources. | Use the same word. | https://www.score.org/business-education?location_filter_options=212&keywords=&f%5B0%5D=training_type%3Aonline | Client Volunteers | No | linda.stacy@score.org | Don | Krasnick | Philadelphia | Volunteer | score.org/philadelphia | ||||||||
| 18 | 480 | 12/14/24 7:06 AM | 12/17/24 9:04 AM | Date filtering for recorded webinars doesn't appear to work at all. | Non-issue | 4 - High Priority | | n/a | 2.12.x | all of the event dates for the recorded webinars are blank. the code is looking for an event date to display the recorded webinars correctly by the chapter. Ecropolis can help add in the dates as these chapters are now in the website centralization program. | | On the DC site enter "12/04/24" for both the min and max date which should return one (1) webinar - "Starting a Nonprofit Organization - 12/04/2024". Instead of showing a single result all 143 webinars are shown and the order of their display appears to be random. Before entering any dates the 12/04/24 webinar shows up as the second entry which seems correct - there was one more-recent webinar on 12/11/24. But after applying the date filter all webinars are shown and i they're displayed with the oldest ones first - the 12/2024 webinars are on the last page. | Apply the dates correctly. | https://www.score.org/business-education?keywords=&location_filter_options=212&nearby=16.09&f%5B0%5D=training_type%3Aonline&date_range%5Bmin%5D=2024-12-04&date_range%5Bmax%5D=2024-12-04&_gl=1*gsug76*_ga*MTAwODc1MTAxMS4xNzIwMzczNzYw*_ga_3LHXGY70TN*MTczNDE4NzA2NC4yNjAuMS4xNzM0MTg4NzY0LjE3LjAuMA..&origination=https%253A%252F%252Fwww.score.org%252Fbusiness-education%253Flocation_filter_options%253D212%2526keywords%253D%2526f%25255B0%25255D%253Dtraining_type%25253Aonline | Client Volunteers | No | linda.stacy@score.org | Don | Krasnick | Philadelphia | Volunteer | score.org/philadelphia | ||||||||
| 19 | 479 | 12/14/24 7:00 AM | 12/17/24 9:02 AM | No error/warning if incomplete date entered in date search criteria | Approved for JIRA Ticket | 3 - Moderate Priority | | 2.12.x | | Manually enter just "01" for the month and hit "Go". No errors or warnings - all recorded webinars are shown and the date fields were blanked out. | Show an error/warning if a complete date wasn't entered. | https://www.score.org/business-education?keywords=&location_filter_options=212&nearby=16.09&f%5B0%5D=training_type%3Aonline&date_range%5Bmin%5D=&date_range%5Bmax%5D=&_gl=1*11sb9q0*_ga*MTAwODc1MTAxMS4xNzIwMzczNzYw*_ga_3LHXGY70TN*MTczNDE4NzA2NC4yNjAuMS4xNzM0MTg4MzE2LjQ2LjAuMA..&origination=https%253A%252F%252Fwww.score.org%252Fbusiness-education%253Fkeywords%253D%2526location_filter_options%253D212%2526nearby%253D16.09%2526f%25255B0%25255D%253Dtraining_type%25253Aonline%2526date_range%25255Bmin%25255D%253D%2526date_range%25255Bmax%25255D%253D%2526_gl%253D1*arpb0g*_ga*MTAwODc1MTAxMS4xNzIwMzczNzYw*_ga_3LHXGY70TN*MTczNDE4NzA2NC4yNjAuMS4xNzM0MTg4MzAyLjYwLjAuMA..%2526origination%253Dhttps%2525253A%2525252F%2525252Fwww.score.org%2525252Fbusiness-education%2525253Fkeywords%2525253D%25252526location_filter_options%2525253D212%25252526nearby%2525253D16.09%25252526f%252525255B0%252525255D%2525253Dtraining_type%252525253Aonline%25252526date_range%252525255Bmin%252525255D%2525253D%25252526date_range%252525255Bmax%252525255D%2525253D%25252526_gl%2525253D1*ln3hkf*_ga*MTAwODc1MTAxMS4xNzIwMzczNzYw*_ga_3LHXGY70TN*MTczNDE4NzA2NC4yNjAuMS4xNzM0MTg4MjIzLjU2LjAuMA..%25252526origination%2525253Dhttps%25252525253A%25252525252F%25252525252Fwww.score.org%25252525252Fbusiness-education%25252525253Fkeywords%25252525253D%252525252526location_filter_options%25252525253D212%252525252526nearby%25252525253D16.09%252525252526f%2525252525255B0%2525252525255D%25252525253Dtraining_type%2525252525253Aonline%252525252526date_range%2525252525255Bmin%2525252525255D%25252525253D%252525252526date_range%2525252525255Bmax%2525252525255D%25252525253D%252525252526_gl%25252525253D1*6ad9n0*_ga*MTAwODc1MTAxMS4xNzIwMzczNzYw*_ga_3LHXGY70TN*MTczNDE4NzA2NC4yNjAuMS4xNzM0MTg4MTM0LjYwLjAuMA..%252525252526origination%25252525253Dhttps%252525252525253A%252525252525252F%252525252525252Fwww.score.org%252525252525252Fbusiness-education%252525252525253Fkeywords%252525252525253D%2525252525252526location_filter_options%252525252525253D212%2525252525252526nearby%252525252525253D16.09%2525252525252526f%25252525252525255B0%25252525252525255D%252525252525253Dtraining_type%25252525252525253Aonline%2525252525252526date_range%25252525252525255Bmin%25252525252525255D%252525252525253D2020-01-01%2525252525252526date_range%25252525252525255Bmax%25252525252525255D%252525252525253D2020-12-31%2525252525252526_gl%252525252525253D1*1ygyjfv*_ga*MTAwODc1MTAxMS4xNzIwMzczNzYw*_ga_3LHXGY70TN*MTczNDE4NzA2NC4yNjAuMS4xNzM0MTg4MDYxLjExLjAuMA..%2525252525252526origination%252525252525253Dhttps%2525252525252525253A%2525252525252525252F%2525252525252525252Fwww.score.org%2525252525252525252Fbusiness-education%2525252525252525253Fkeywords%2525252525252525253D%25252525252525252526location_filter_options%2525252525252525253D212%25252525252525252526nearby%2525252525252525253D16.09%25252525252525252526f%252525252525252525255B0%252525252525252525255D%2525252525252525253Dtraining_type%252525252525252525253Aonline%25252525252525252526date_range%252525252525252525255Bmin%252525252525252525255D%2525252525252525253D2024-12-14%25252525252525252526date_range%252525252525252525255Bmax%252525252525252525255D%2525252525252525253D2024-12-13%25252525252525252526_gl%2525252525252525253D1*19gv4yt*_ga*MTAwODc1MTAxMS4xNzIwMzczNzYw*_ga_3LHXGY70TN*MTczNDE4NzA2NC4yNjAuMS4xNzM0MTg3ODE2LjU0LjAuMA..%25252525252525252526origination%2525252525252525253Dhttps%25252525252525252525253A%25252525252525252525252F%25252525252525252525252Fwww.score.org%25252525252525252525252Fbusiness-education%25252525252525252525253Flocation_filter_options%25252525252525252525253D212%252525252525252525252526keywords%25252525252525252525253D%252525252525252525252526f%2525252525252525252525255B0%2525252525252525252525255D%25252525252525252525253Dtraining_type%2525252525252525252525253Aonline | Client Volunteers | No | linda.stacy@score.org | Don | Krasnick | Philadelphia | Volunteer | score.org/philadelphia | ||||||||||
| 20 | 478 | 12/14/24 6:56 AM | 12/17/24 9:03 AM | Entering an "old" date range returns all recorded webinars | Bug Fix | Approved for JIRA Ticket | 5 - Highest Priority | | 2.12.x | yes for chapter events (recorded, live) the dates filter is not working (bug). Discussed w/P2 on 12/17 and they are going to fix it asap. | | Enter "01/01/2020" and "12/31/2020" for DC's recorded webinars and you'll get 143 results, the same number that are returned when no dates have been entered. | Apply the dates correctly. | https://www.score.org/business-education?keywords=&location_filter_options=212&nearby=16.09&f%5B0%5D=training_type%3Aonline&date_range%5Bmin%5D=2020-01-01&date_range%5Bmax%5D=2020-12-31&_gl=1*1ygyjfv*_ga*MTAwODc1MTAxMS4xNzIwMzczNzYw*_ga_3LHXGY70TN*MTczNDE4NzA2NC4yNjAuMS4xNzM0MTg4MDYxLjExLjAuMA..&origination=https%253A%252F%252Fwww.score.org%252Fbusiness-education%253Fkeywords%253D%2526location_filter_options%253D212%2526nearby%253D16.09%2526f%25255B0%25255D%253Dtraining_type%25253Aonline%2526date_range%25255Bmin%25255D%253D2024-12-14%2526date_range%25255Bmax%25255D%253D2024-12-13%2526_gl%253D1*19gv4yt*_ga*MTAwODc1MTAxMS4xNzIwMzczNzYw*_ga_3LHXGY70TN*MTczNDE4NzA2NC4yNjAuMS4xNzM0MTg3ODE2LjU0LjAuMA..%2526origination%253Dhttps%2525253A%2525252F%2525252Fwww.score.org%2525252Fbusiness-education%2525253Flocation_filter_options%2525253D212%25252526keywords%2525253D%25252526f%252525255B0%252525255D%2525253Dtraining_type%252525253Aonline | Client Volunteers | No | linda.stacy@score.org | Don | Krasnick | Philadelphia | Volunteer | score.org/philadelphia | ||||||||
| 21 | 477 | 12/14/24 6:54 AM | 12/17/24 9:05 AM | Recorded webinar dates not always showing up for "old" recordings | Non-issue | 4 - High Priority | | n/a | There are four older events that don't have event dates and these need to be manually entered. Ecropolis will fix. | | For some old recorded webinars date information is not shown in the standard format. But those old webinars will say something like "Originally aired: May 21, 2020". | Show correct date, even for old webinars | https://www.score.org/washingtondc/event/social-media-marketing-a-shoestring | Client Volunteers | No | linda.stacy@score.org | Don | Krasnick | Philadelphia | Volunteer | score.org/philadelphia | |||||||||
| 22 | 476 | 12/14/24 6:51 AM | 12/17/24 9:06 AM | No range checking when entering min/max search dates | 3 - Moderate Priority | | Ticket already in process. | | Enter "Min" date of "12/14/24" and "Max" date of "12/13/24". Don't receive an error or warning that the date combination doesn't make any sense. The dates are effectively ignored (as though they were never entered), but they do show as having been entered. | Provide warning/error if dates are inconsistent. Don't show all webinars if the dates don't make sense. | https://www.score.org/business-education?keywords=&location_filter_options=212&nearby=16.09&f%5B0%5D=training_type%3Aonline&date_range%5Bmin%5D=2024-12-14&date_range%5Bmax%5D=2024-12-13&_gl=1*19gv4yt*_ga*MTAwODc1MTAxMS4xNzIwMzczNzYw*_ga_3LHXGY70TN*MTczNDE4NzA2NC4yNjAuMS4xNzM0MTg3ODE2LjU0LjAuMA..&origination=https%253A%252F%252Fwww.score.org%252Fbusiness-education%253Flocation_filter_options%253D212%2526keywords%253D%2526f%25255B0%25255D%253Dtraining_type%25253Aonline | Client | No | linda.stacy@score.org | Don | Krasnick | Philadelphia | Volunteer | score.org/philadelphia | |||||||||||
| 23 | 475 | 12/14/24 6:43 AM | 12/17/24 9:08 AM | The "View Webinar" registration page doesn't show any information about the recorded webinar. | Enhancement Request - Drupal | Non-issue | | two different CTAs are appropriate. High LOE to change with minimal ROI. | | The form just says "Event Registration" and asks for user information. | Include the recorded webinar title and date on the form. | https://www.score.org/form/event-registration?event_id=1471606&_gl=1*x572sy*_ga*MTAwODc1MTAxMS4xNzIwMzczNzYw*_ga_3LHXGY70TN*MTczNDE4NzA2NC4yNjAuMS4xNzM0MTg3MjUzLjExLjAuMA.. | Client Volunteers | No | linda.stacy@score.org | Don | Krasnick | Philadelphia | Volunteer | score.org/philadelphia | ||||||||||
| 24 | 474 | 10/28/24 9:33 PM | 11/12/24 8:20 AM | SCORE.org Privacy Policy - SECURITY AND RETENTION | Policy, Disclosure, Consent | In Development | 4 - High Priority | | LS and DA getting this to Brent for revision. Once complete, Ecropolis to add to website via standare process. | | “We implement commercially reasonable technical, administrative, and organizational measures to protect Personal Information both online and offline from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or email transmission is ever fully secure or error free. Email sent to or from us may not be secure. Therefore, you should take special care in deciding what information you send to us via the Service or email. In addition, we are not responsible for circumvention of any privacy settings or security measures contained on the Service, or third-party websites.” | “We implement commercially reasonable technical, administrative, and organizational measures to protect Personal Information both online and offline from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no transmission is ever fully secure or error free. Communications sent to or from us may not be secure. Therefore, you should take special care in deciding what information you send to us. In addition, we are not responsible for circumvention of any privacy settings or security measures contained on the Service, or third-party websites.” | https://www.score.org/content/privacy-policy | No | linda.stacy@score.org | Devin | Anderson | Volunteer | score.org/sanfrancisco | |||||||||||
| 25 | 473 | 10/28/24 9:33 PM | 11/12/24 8:20 AM | SCORE.org Privacy Policy - ADDITIONAL U.S. STATE DISCLOSURES | Policy, Disclosure, Consent | In Development | 4 - High Priority | | LS and DA getting this to Brent for revision. Once complete, Ecropolis to add to website via standare process. | | “We don’t “sell” Personal Information or “share” Personal Information for cross-contextual behavioral advertising (as those terms are defined under applicable local law). We also don’t process sensitive Personal Information for the purposes of inferring characteristics about a consumer.” | “We may “sell” Personal Information or “share” Personal Information for cross-contextual behavioral advertising (as those terms are defined under applicable local law). We don’t process Sensitive Personal Information for the purposes of inferring characteristics about a consumer.” https://www.caprivacy.org/cpra-text/#1798.140(ah)(1) https://www.caprivacy.org/cpra-text/#1798.140(ad)(1) Also, capitalize “Sensitive Personal Information” to match table higher up in this same section in the Privacy Policy. | https://www.score.org/content/privacy-policy | No | linda.stacy@score.org | Devin | Anderson | Volunteer | score.org/sanfrancisco | |||||||||||
| 26 | 472 | 10/28/24 9:32 PM | 11/12/24 8:20 AM | SCORE.org Privacy Policy - HOW WE USE PERSONAL INFORMATION - Aggregated or De-Identified Information & SCORE.org Privacy Policy - DISCLOSURE OF PERSONAL INFORMATION - Partners (Opt-in only) | Policy, Disclosure, Consent | In Development | 4 - High Priority | | LS and DA getting this to Brent for revision. Once complete, Ecropolis to add to website via standare process. | | “We may aggregate or de-identify Personal Information so that it may no longer be used to identify you and use such information to analyze the effectiveness of our Site, to improve and add features to our Site, to conduct research and for other similar purposes. In addition, from time to time, we may analyze the general behavior and characteristics of users of our Site and share aggregated information like general user statistics with third parties, publish such aggregated information or make such aggregated information generally available. We may collect aggregated information through the Site, through cookies, and through other means described in this Privacy Policy. We will maintain and use de-identified information in anonymous or de-identified form, and we will not attempt to reidentify the information, unless required by law.” & “We may share your Personal Information with SCORE Partner Organizations only when you “opt-in” to sharing your information with that specific partner. If you want to stop sharing your data after you “opt-in” please contact us through the method described below. You will need to contact the Partner directly to request a stop to communication if you have “opted in.”” & “Constant Contact Email Data Description Email metrics are important to report on because email is our most effective way to market services. Uses The most important data points that a prospective partner may want to see are” SCORE Fundraising Toolkit.pdf https://score.app.box.com/s/g5y852r33eemxob91nvn23g54wno8q49 | Clarify that Aggregated or De-Identified Personal Information may be shared with Partners, regardless of opt-in. | https://www.score.org/content/privacy-policy | No | linda.stacy@score.org | Devin | Anderson | Volunteer | score.org/sanfrancisco | |||||||||||
| 27 | 471 | 10/28/24 9:32 PM | 11/12/24 8:20 AM | SCORE.org Privacy Policy - PERSONAL INFORMATION WE COLLECT - Personal Information We Receive Automatically from Your Use of the Site – Cookies | Policy, Disclosure, Consent | In Development | 4 - High Priority | | LS and DA getting this to Brent for revision. Once complete, Ecropolis to add to website via standare process. | | “We use cookies to operate and administer our Site and improve your experience. A “cookie” is a piece of information sent to your browser by a Site you visit. You can set your browser to accept all cookies, to reject all cookies, or to notify you whenever a cookie is offered so that you can decide each time whether to accept it. However, refusing a cookie may in some cases preclude you from using, or negatively affect the display or function of, a Site or certain areas or features of a Site. For more details on cookies, please visit the Cookie Settings link at the bottom of the page.” There is no “Cookie Settings” link at the bottom of the page. | Add a “Cookie Settings” link at the bottom of the page. | https://www.score.org/content/privacy-policy | No | linda.stacy@score.org | Devin | Anderson | Volunteer | score.org/sanfrancisco | |||||||||||
| 28 | 470 | 10/28/24 9:32 PM | 11/12/24 8:20 AM | SCORE.org Website Terms of Use and Conditions - ACCOMMODATIONS FOR INDIVIDUALS WITH DISABILITIES | Policy, Disclosure, Consent | In Development | 4 - High Priority | | LS and DA getting this to Brent for revision. Once complete, Ecropolis to add to website via standare process. | | “SCORE services are provided without regard to race, color, national origin, gender, age, and disability. Reasonable accommodations will be made for persons with disabilities if requested at least two weeks in advance.” | “SCORE services are provided without regard to race, color, national origin, gender, age, sexual orientation, gender identity, and disability. Reasonable accommodations will be made for persons with disabilities if requested at least two weeks in advance.” Align and update with: Mentoring Services Code of Conduct for Clients - Respect and Professionalism. Context: The "Google for Nonprofits Additional Terms of Service" has some things that may be applicable to various SCORE policies. For this policy line, Google specifically states: "What we expect from you In addition to following the basic rules of conduct in the Google Terms of Service, you must, when using your organization’s Google for Nonprofits account and nonprofit profile, ensure: ... Your organization does not discriminate against any person or group of people in either hiring/employment practices or in the administration of programs and services, including on the basis of sexual orientation or gender identity" https://support.google.com/nonprofits/answer/9004493 | https://www.score.org/website-terms-use | No | linda.stacy@score.org | Devin | Anderson | Volunteer | score.org/sanfrancisco | |||||||||||
| 29 | 469 | 10/28/24 9:32 PM | 11/12/24 8:20 AM | SCORE.org Website Terms of Use and Conditions - APPLICABLE LAW | Policy, Disclosure, Consent | In Development | 4 - High Priority | | LS and DA getting this to Brent for revision. Once complete, Ecropolis to add to website via standare process. | | “We make no representations that the content or the Site are appropriate or may be used or downloaded outside the United States. Access to the Site and/or the content may not be legal in certain countries outside the United States. If you access the Site from outside the United States, you do so at your own risk and are responsible for compliance with the laws of the jurisdiction from which you access the Site.” | “We make no representations that the content or the Site are appropriate or may be used or downloaded outside the United States and its territories. Access to the Site and/or the content may not be legal in certain countries outside the United States and its territories. If you access the Site from outside the United States and its territories, you do so at your own risk and are responsible for compliance with the laws of the jurisdiction from which you access the Site.” https://help.score.org/hc/en-us/articles/4690191226899-Client-Definition | https://www.score.org/website-terms-use | No | linda.stacy@score.org | Devin | Anderson | Volunteer | score.org/sanfrancisco | |||||||||||
| 30 | 468 | 10/28/24 9:31 PM | 11/12/24 8:20 AM | SCORE.org Website Terms of Use and Conditions - USE OF SITE | Policy, Disclosure, Consent | In Development | 4 - High Priority | | LS and DA getting this to Brent for revision. Once complete, Ecropolis to add to website via standare process. | | “SCORE chapters may download, duplicate, and distribute proprietary Site content to clients at SCORE-sponsored workshops and seminars.” | “SCORE staff, chapters, branches, and volunteers may download, duplicate, and distribute proprietary Site content for SCORE-related purposes.” | https://www.score.org/website-terms-use | No | linda.stacy@score.org | Devin | Anderson | Volunteer | score.org/sanfrancisco | |||||||||||
| 31 | 467 | 10/24/24 11:29 AM | 11/12/24 8:23 AM | The footer physical location & phone number fields should be clickable / tappable. | Enhancement Request - Drupal | In Review | 2 - Low Priority | | Needs more discussion as we are moving toward states. | | The footer physical location & phone number fields are not clickable / tappable. | Clicking / tapping on the address should open Google Maps, e.g. https://goo.gl/maps/mMCoHiPKnYgmWpjn9 as indicated https://www.score.org/sanfrancisco/about#contact Clicking / tapping on the phone number should open a tel tag, e.g. tel:4157644964 as indicated https://www.score.org/sanfrancisco/about#contact | score.org/sanfrancisco | Client | No | linda.stacy@score.org | Devin | Anderson | Volunteer | score.org/sanfrancisco | ||||||||||
| 32 | 466 | 10/24/24 11:29 AM | 11/12/24 8:23 AM | The footer physical location & phone number fields should have an option to add open days and hours. | Design & Layout | In Review | 2 - Low Priority | | Needs more discussion as we are moving toward states. | | The footer physical location & phone number fields do not have an option to add open days and hours. | The footer physical location & phone number fields have an option to add open days and hours. Consider updating the Location Change Request Form to include physical location & phone number open days and hours as fields that can be centrally managed: https://app.smartsheet.com/b/form/2d01daec96504ac389f5a034e9b8633a | score.org/sanfrancisco | Client Volunteers Webmaster | No | linda.stacy@score.org | Devin | Anderson | Volunteer | score.org/sanfrancisco | ||||||||||
| 33 | 465 | 10/17/24 12:33 PM | 11/12/24 8:26 AM | Implement GA4 on help.score.org | New Feature | Non-issue | | Zen Desk has metrics. | | GA4 does not appear to be implemented on help.score.org | GA4 implemented on help.score.org | https://help.score.org/hc/en-us | Other Volunteers | No | linda.stacy@score.org | Devin | Anderson | Volunteer | score.org/sanfrancisco | |||||||||||
| 34 | 464 | 10/15/24 2:27 PM | 11/12/24 8:29 AM | Follow health industry examples for finding specialists as an approach to our mentor matching. Consider a mentor search similar to Psychology Today (or similar healthcare provider searches) https://www.psychologytoday.com/us?tr=Hdr_Brand It should be easier to find an expert with a wizard and/or search function that walks me through finding the right match. P2 now specializes in healthcare. Ask them to figure it out OR find examples in the healthcare space that you like and apply it to SCORE. | Enhancement Request - Drupal | In Review | | We have a ticket for this already. AG to add ticket number. Future state: use the AI chatbot in background (as a wizard) TH and LS currently training chatbot . | | Mentor search is not good. Every time you apply a new filter the search results page reloads. Keywords and filters still don't work together. Keyword search should be optimized - to hard to find matches for terms. | I should be able to come to SCORE.org and find my ideal expert in fewer than 3 clicks (not counting any filters I want to apply). | https://www.score.org/search-mentors | Client Volunteers | linda.stacy@score.org | Candice | Stennett | HQ | Marketing Lead | SCORE.org | |||||||||||
| 35 | 463 | 10/15/24 10:44 AM | 10/15/24 10:44 AM | Forgot Your Password - separate webmaster and general public experiences | AE 2.0 | In Review | 3 - Moderate Priority | | Authenticated Experience | | https://www.score.org/user/password | Client Volunteers Webmaster | linda.stacy@score.org | Don | Krasnick | Chapter Chair | Website Taskforce | |||||||||||||
| 36 | 462 | 10/10/24 10:43 AM | 11/12/24 8:36 AM | The former website had a 90-minute Zoom session led by a woman who taught "How to deliver a webinar." It was for volunteers (not the public) and covered all the various attributes of Zoom functions. It is no longer there. Every time I ask for it, I am sent to a 60-minute webinar with a male voice. Is this: 1. An update? 2. An omission? Thank you. Isabel | Resolved | | sent to Cody and Alexa for resolution. | | above | above | https://www.score.org/business-education?f%5B0%5D=format%3A44&f%5B1%5D=training_type%3Aonline | Volunteers | No | linda.stacy@score.org | Isabel | Perry | Grand Strand, SC | Volunteer | https://www.score.org/grandstrand?gad_source=1&gclid=CjwKCAjw9p24BhB_EiwA8ID5BrjtwzhTSTWTO7bdNRAhgbxoejG505csElbBHsxMGxv93E5RWHH96RoCExIQAvD_BwE | |||||||||||
| 37 | 461 | 10/07/24 8:29 PM | 10/08/24 7:23 AM | Add more donation options, including tax-efficient options | New Feature | | This would need to go to the SCORE Foundation | | Donation Methods: Credit card, Debit card Donation Frequency: One time, Monthly | Add more donation options: Wire Transfers, Stocks, Bonds, Funds, Planned Giving, Wills, IRA Rollover, PayPal, etc. Examples: https://www.redcross.org/donations/ways-to-donate/stocks-mutual-funds.html https://my.rotary.org/en/securities https://www.salvationarmyusa.org/usn/bonds-funds-and-stocks/ https://www.salvationarmyusa.org/usn/ways-to-give/ | https://scorefoundation.org/donate/ | Other | andrea.gwartney@score.org | Devin | Anderson | Volunteer | score.org/sanfrancisco | |||||||||||||
| 38 | 460 | 09/30/24 11:51 AM | 10/01/24 8:06 AM | Implement Consent Mode (Note: This isn't exactly AE 2.0, but is related to other requests for AE 2.0. Could fit into a different Sprint, possibly a fit for FY25 Data Project.) | AE 2.0 | In Review | | | Consent Mode does not appear to be implemented. Reviewing various GA4 and Google Ads reports, they appear to be weighted towards the bottom of the funnel. | Implement Consent Mode (ideally, 'Advanced' consent mode and v2). "Consent mode lets you communicate your users’ cookie or app identifier consent status to Google. Tags adjust their behavior and respect users’ choices." Tag Manager: About consent mode: https://support.google.com/tagmanager/answer/10000067?hl=en Tag Manager: Set up and manage consent: https://support.google.com/tagmanager/answer/14009343#web-consent Tag Manager: Set up your consent banner with a consent management platform or a content management system: https://support.google.com/tagmanager/answer/14546213 Google Developers: Tags: https://developers.google.com/tag-platform/security/guides/consent?consentmode=advanced Google Analytics: Consent mode on websites and mobile apps: https://support.google.com/analytics/answer/9976101 HubSpot: Support Google Consent Mode v2: https://knowledge.hubspot.com/privacy-and-consent/support-google-consent-mode-v2 Ensure policies, user consents, etc. are updated to reflect this implementation. For example, if implementing in 'Advanced' consent mode, 3rd party suggestion is to exercise extra care: https://cookieinformation.com/resources/blog/basic-vs-advanced-consent-mode-v2/. | n/a | Other | No | andrea.gwartney@score.org | Devin | Anderson | Volunteer | score.org/sanfrancisco | ||||||||||||
| 39 | 459 | 09/16/24 9:45 PM | 09/17/24 8:34 AM | Implement Lead Form Assets & webhook to CRM for Lead Form Assets | AE 2.0 | In Review | | | It does not appear that Lead Form Assets (or webhook to CRM for these assets) are being used | Google Ads: Lead forms help you generate leads by letting people submit their information in a form directly in your ad. https://support.google.com/google-ads/answer/9423234?hl=en 3rd party help resource: DB Services - Connecting Google Ads Lead Form Extension to Salesforce https://www.youtube.com/watch?v=Ez6LaLw1Hr4 Ensure policies, user consents, etc. are updated to reflect this implementation. For example, Lead form requirements, “A privacy policy for your business. When you create a lead form asset in Google Ads, you need to provide a link to your privacy policy. The privacy policy appears at the end of the lead form.” etc. https://support.google.com/adspolicy/answer/9472930?hl=en and Data collection and use https://support.google.com/adspolicy/answer/6020956 | n/a | Other | No | andrea.gwartney@score.org | Devin | Anderson | Volunteer | score.org/sanfrancisco | ||||||||||||
| 40 | 458 | 09/16/24 9:42 PM | 09/17/24 8:34 AM | Implement Enhanced Conversions | AE 2.0 | In Review | | | It does not appear that Enhanced Conversions are being used | [Part of Foundations for durable ads performance - A privacy deep-dive into your AI Essentials: https://support.google.com/google-ads/answer/14169838?hl=en] [GA4] User-provided data collection: “User-provided data collection allows you to future-proof your setup so that it's not dependent on third-party cookies, which are going away. It also enables these features and functionality: Enhanced conversions & Demographics and interests” https://support.google.com/analytics/answer/14077171?hl=en [GA4] Enhanced conversions in Google Analytics: Enhanced conversions is a feature in Google Analytics that can improve the accuracy of your conversion measurement and unlock more powerful bidding in Google Ads. https://support.google.com/analytics/answer/14252663?hl=en Google Ads Enhanced Conversions: Improve the accuracy of your conversion measurement and unlock more powerful bidding https://support.google.com/google-ads/answer/9888656 Note: Google confidential matching – defaulthttps://blog.google/products/ads-commerce/google-confidential-matching-data-privacy/ Google Privacy Hub: https://ads.google.com/intl/en_us/home/privacy/solutions/enhanced-conversions-for-web/ 3rd party help resources: MeasureSchool - How to Set Up Google Ads Enhanced Conversions with GTM https://www.youtube.com/watch?v=lL6upnLEcSk Loves Data - Setup Google Ads Enhanced Conversions (with Consent Mode) https://www.youtube.com/watch?v=eeLd6cZfLks Ensure policies, user consents, etc. are updated to reflect this implementation. For example, Customer data policies, “Ensure that you disclose to customers (for example, in your privacy policy) that you share their information with third parties to perform ad measurement services on your behalf, and that you obtain customer consent for such sharing and use where legally required.” etc. https://support.google.com/adspolicy/answer/7475709?hl=en | n/a | Other | No | andrea.gwartney@score.org | Devin | Anderson | Volunteer | score.org/sanfrancisco | ||||||||||||
| 41 | 457 | 09/16/24 9:40 PM | 09/17/24 8:34 AM | Implement Customer Match | AE 2.0 | In Review | | | It does not appear that Customer Match is being used | [Part of Foundations for durable ads performance - A privacy deep-dive into your AI Essentials: https://support.google.com/google-ads/answer/14169838?hl=en] Google Ads Customer Match: Use first-party data to share the unique insights you have about your customers beyond Google’s understanding https://support.google.com/google-ads/answer/10550383 Product Linking: Link Customer Match partners and Google Ads: Certain Google-integrated third parties can use a partner API to create Customer Match segments directly in your Google Ads account using your first-party customer data. https://support.google.com/google-ads/answer/12504105?hl=en Product Linking: Link Salesforce and Google Ads accounts https://support.google.com/google-ads/answer/7538740?hl=en Implement Customer Match in a way to enable “new customer acquisition goal”: https://support.google.com/google-ads/answer/14007601 Note: confidential matching – default – no action required from you https://blog.google/products/ads-commerce/google-confidential-matching-data-privacy/ Google Ads: Combining automated bid strategies with audience segments for Search ads, “For campaigns that use Smart Bidding, first-party audience segments added under the 'Observation' setting will be used as signals for Smart Bidding strategies.” https://support.google.com/google-ads/answer/4782789 Ensure policies, user consents, etc. are updated to reflect this implementation. For example, Customer Match policy “Your privacy policy discloses that you share customer data with third parties to perform services on your behalf, and You obtain consent for such sharing where required by law or any applicable Google policies governing personalized ads and/or user consent including Google’s EU User Consent Policy.” etc. https://support.google.com/adspolicy/answer/6299717?hl=en | n/a | Other | No | andrea.gwartney@score.org | Devin | Anderson | Volunteer | score.org/sanfrancisco | ||||||||||||
| 42 | 456 | 09/16/24 9:39 PM | 09/17/24 8:34 AM | Implement GA4 User-ID and Google Ads User ID | AE 2.0 | In Review | | | It does not appear that GA4 User-ID or Google Ads User ID is being captured | [Part of Foundations for durable ads performance - A privacy deep-dive into your AI Essentials: https://support.google.com/google-ads/answer/14169838?hl=en] GA4 User-ID: Measure activity across platforms with User-ID Send user IDs generated by your business to your Analytics property https://support.google.com/analytics/answer/9213390?hl=en Google Ads User ID: Data segments that use User ID are eligible for targeting across Google properties, including Search, Shopping, and YouTube. https://support.google.com/google-ads/answer/9199250?hl=en Implement User-ID / User ID in a way to enable “new customer acquisition goal”: https://support.google.com/google-ads/answer/14007601 3rd party help resources: Analytics Mania - User ID tracking with Google Analytics 4 and Google Tag Manager https://www.youtube.com/watch?v=cpZMDkZ2mGA Ensure policies, user consents, etc. are updated to reflect this implementation. | n/a | Other | No | andrea.gwartney@score.org | Devin | Anderson | Volunteer | score.org/sanfrancisco | ||||||||||||
| 43 | 455 | 09/09/24 4:23 PM | 09/10/24 9:02 AM | Location Experience MVP: URLs formatted like this: https://www.score.org/?state=ca does not direct a user to a California page | AE 2.0 | In Review | 3 - Moderate Priority | | 2.11.x AE 2.0 | Search will be changing with the Location Experience. We'll take this into consideration. | | URL: https://www.score.org/?state=ca does not direct a user to a California page. This also seems to apply to any state two letter code at the end of the URL. | URL: https://www.score.org/?state=ca should either be sunset, redirect a user to a California page, or improved in some other way for the Location Experience. Same goes for all similar state URLs formatting like this. | https://www.score.org/?state=ca | Client Other Webmaster | No | andrea.gwartney@score.org | Devin | Anderson | Volunteer | score.org/sanfransico | |||||||||
| 44 | 454 | 09/09/24 1:57 PM | 09/10/24 9:02 AM | Getting people signed up for local chapters based on content chosen from website recordings or materials. | Enhancement Request - Engage | Added as JIRA Ticket | 3 - Moderate Priority | | SCOREWEB-204 | Marketing Automation | Backlog | Will tie with Hubspot chapter FY25 integration project | | Currently, users are given the option to sign up for the newsletter but it is the NATIONAL newsletter, not the chapter newsletter, regardless of who created the content. | When registering to view recordings found through chapter filters on the website. This information should already be set by the filters. https://www.score.org/business-education?location_filter_options=56&%3Bkeywords=&f%5B0%5D=training_type%3Aonline | https://www.score.org/form/event-registration?event_id=1526728&_gl=1*1l6zxhz*_ga*MTM5OTM4MzEyMS4xNzIwODA1NDQz*_ga_3LHXGY70TN*MTcyNTkxMTYzMy4xMS4xLjE3MjU5MTQ2OTcuMjcuMC4w | Client Volunteers | Yes | andrea.gwartney@score.org | Meg | Gordon | Silcon Valley | Event Manager Volunteer | https://www.score.org/siliconvalley | ||||||
| 45 | 453 | 09/05/24 11:56 AM | 09/10/24 8:06 AM | Data Stream "Score Webstream (Drupal)" has a status of "Tag quality: Needs Attention" | D&I Project | In Review | 3 - Moderate Priority | | FY25 Data Project | | Data Stream "Score Webstream (Drupal)" has a status of "Tag quality: Needs Attention" GA4 Help: Troubleshoot tag issues with Tag Diagnostics: https://support.google.com/analytics/answer/14681508?hl=en | Tag quality: Excellent | GA4 > Admin > Data collection and modification > Data streams > Score Webstream (Drupal) | Other Volunteers Webmaster | No | linda.stacy@score.org | Devin | Anderson | Volunteer | score.org/sanfrancisco | ||||||||||
| 46 | 452 | 09/05/24 11:15 AM | 09/10/24 8:06 AM | In GA4, the list of top states (aka regions) and cities by users does not seem logical. | D&I Project | In Review | 3 - Moderate Priority | | FY25 Data Project | | 1/1/2024 to 9/4/2024, by users, top 5: #1: Ashburn, VA #2: Moses Lake, WA #3: New York, NY #4: (not set), (not set) #5: Des Moines, IA See Issue/Example URL for GA4 report. | I would expect SCORE's GA4 users by city and state to be similar to SCORE's operational metrics by city and state, e.g. https://scoreengage.my.site.com/s/core-reports | https://analytics.google.com/analytics/web/?pli=1#/p337992349/reports/explorer?params=_u..nav%3Dmaui%26_u.dateOption%3DyearToDate%26_r.explorerCard..seldim%3D%5B%22region%22,%22city%22%5D%26_r.explorerCard..dateGranularity%3DnthMonth&collectionId=user&ruid=user-demographics-detail,user,demographics&r=user-demographics-detail | Other Volunteers Webmaster | No | linda.stacy@score.org | Devin | Anderson | Volunteer | score.org/sanfrancisco | ||||||||||
| 47 | 451 | 08/27/24 4:17 PM | 09/03/24 11:01 AM | Code visible on page | Bug Fix | Non-issue | | This is a basic page that will most likely be unpublished during the basic page audit | | .relationship-block.panes-2 { display:none; } is visible on https://www.score.org/broward/content/comerica-bank | .relationship-block.panes-2 { display:none; } is not visible on https://www.score.org/broward/content/comerica-bank | https://www.score.org/broward/content/comerica-bank | Client Other | andrea.gwartney@score.org | Devin | Anderson | Volunteer | score.org/sanfrancisco | ||||||||||||
| 48 | 450 | 08/21/24 9:26 PM | 09/10/24 9:02 AM | The "Local Events Calendar" option renders the calendar but it cuts off most of the workshop name when displayed in a month view. | Bug Fix | Duplicate | | SCOREWEB-104 | 2.8.x | this is already a ticket. | | Currently the monthly view cuts off a good amount of the Workshop title. There's also no way to make "List" the default view when selecting our hyperlink. | Can this be configured so that word wrap is enabled or the entry is scaled appropriately so it fits into the calendar cell? Desired behavior is that the month calendar view will show full workshop/webinar titles without cutting most of it off. | https://www.score.org/longisland/local-workshops/long-island-workshop-calendar | Client | Yes | andrea.gwartney@score.org | Nick | Blyumberg | Long Island | Volunteer Webmaster | longisland.score.org | ||||||||
| 49 | 449 | 08/19/24 3:46 PM | 08/20/24 8:10 AM | GA4: Active Chapters list appears to include incorrect chapters | Bug Fix | | will discuss in WTF on Thursday, August 22,2024. | | Go to GA4, select Dimension "Active Chapters" exactly matches. The list includes the following, which appear to be incorrect: Active Chapter exactly matches 'Fox Valley?utm_source=newsletter' OR 'Northeast Indiana?utm_source=newsletter' OR 'Columbus OH?utm_source=newsletter' OR 'Cleveland?utm_source=newsletter' OR 'Akron?utm_source=newsletter' OR 'SE Wisconsin?utm_source=newsletter' OR 'Northeast Indiana?utm§source=newsletter' | Unless there is a reason for these to be included in the active chapters dimensions as they are, remove or modify them. | https://analytics.google.com/analytics/web/#/p337992349/reports/explorer?params=_u..nav%3Dmaui%26_u.comparisonOption%3Ddisabled%26_r..dataFilters%3D%5B%7B%22type%22:1,%22fieldName%22:%22customDimensionsGroup2Slot01%22,%22evaluationType%22:8,%22expressionList%22:%5B%22Fox%20Valley%3Futm_source%253Dnewsletter%22,%22Northeast%20Indiana%3Futm_source%253Dnewsletter%22,%22Columbus%20OH%3Futm_source%253Dnewsletter%22,%22Cleveland%3Futm_source%253Dnewsletter%22,%22Akron%3Futm_source%253Dnewsletter%22,%22SE%20Wisconsin%3Futm_source%253Dnewsletter%22,%22Northeast%20Indiana%3Futm%C2%A7source%253Dnewsletter%22%5D,%22complement%22:false,%22isCaseSensitive%22:true,%22expression%22:%22%22%7D%5D%26_u.dateOption%3Dlast30Days%26_r.copa-filter-builder..filter-to-edit%3D%5B%7B%22type%22:1,%22fieldName%22:%22customDimensionsGroup2Slot01%22,%22evaluationType%22:8,%22expressionList%22:%5B%22Fox%20Valley%3Futm_source%253Dnewsletter%22,%22Northeast%20Indiana%3Futm_source%253Dnewsletter%22,%22Columbus%20OH%3Futm_source%253Dnewsletter%22,%22Cleveland%3Futm_source%253Dnewsletter%22,%22Akron%3Futm_source%253Dnewsletter%22,%22SE%20Wisconsin%3Futm_source%253Dnewsletter%22,%22Northeast%20Indiana%3Futm%C2%A7source%253Dnewsletter%22%5D,%22complement%22:false,%22isCaseSensitive%22:true,%22expression%22:%22%22%7D%5D&r=lifecycle-user-acquisition-v2&ruid=lifecycle-user-acquisition-v2,life-cycle,acquisition&collectionId=4768048615 | linda.stacy@score.org | Devin | Anderson | Volunteer | score.org/sanfrancisco | ||||||||||||||
| 50 | 448 | 07/30/24 4:49 PM | 09/05/24 12:45 PM | Many chapters plan hybrid events (both in-person and Zoom Meeting), however only In-Person, or Zoom event types are choices during the event set up, which then it is displayed on the event banner. It would be better to be able to select "In-Person and Online event" event type, which would display on the event banner. | Design & Layout | In Review | 3 - Moderate Priority | | this is a large feature enhancement that would involved the Engage team. | | Currently the only work around is to set up two events: an in-person event and a Zoom meeting. Interestingly, if I select Zoom meeting as the event type, it does allow me to put in the location for the in-person event, however, the event displays it as a Zoom event only. For the Practical AI event to be held on 9/27, (https://www.score.org/santabarbara/event/practical-ai) the banner for the event (under local workshops) indicates it is an "Online Live Event", however, when you click on the event link, we had Ecropolis change the subtitle to "Hybrid Event (In-person and Online). | The event banner would read "In-person and online event" so everyone interested in attending can choose how they would like to participate. Those interested in attending in-person would have all the location information noted and those attending online would be given the access link and password when they sign up. | https://www.score.org/santabarbara/event/practical-ai | Client Volunteers | No | andrea.gwartney@score.org | DaAnne | Smith | Santa Barbara | Event Manager Marketing Lead Webmaster | score.org/santabarbara | |||||||||
| 51 | 447 | 07/26/24 7:42 AM | 08/13/24 8:07 AM | Google Maps code is visible in content blocks on several chapter pages | Bug Fix | Sent to Ecropolis | | this will be updated in the basic page audit because it's an old broken page that should have been unpublished and redirected. Ecropolis is taking care of this. | | Go to google.com, search for... site:score.org "function init_map()" Search results include chapter pages that have Google Maps code is visible in content blocks | Either remove the code or insert the Google Maps experience that the webmasters intended. | https://www.score.org/austin/content/contact-austin-score | Client Webmaster | linda.stacy@score.org | Devin | Anderson | Volunteer | score.org/sanfrancisco | ||||||||||||
| 52 | 446 | 07/24/24 3:28 PM | 08/13/24 8:11 AM | I would like to see the page that shows our workshops be able to show more 20 workshops at a time. When clients are trying to find a particular workshop, if the upcoming date does not work, it would be good for them to be able to see the next time it will be offered. We have workshops scheduled out a few months at a time, but you have to keep checking back to see the next time it is offered. | Design & Layout | Sent to Ecropolis | 3 - Moderate Priority | | Ecropolis will place a 'see all' at the bottom of the upcoming events layout block temporarily until we determine the need for a code change to all more event to be viewed. | | Only 20 workshops show at a time currently. We have a large district with other chapters offering workshops as well, so clients need to see more events on that page. | I would like to see at least 30-35 workshops listed on the page when you pull it up. | https://www.score.org/seattle/local-workshops | No | linda.stacy@score.org | Karla | Easton | Greater Seattle | Event Manager | https://www.score.org/seattle/local-workshops | ||||||||||
| 53 | 445 | 07/23/24 12:42 PM | 08/13/24 8:17 AM | We would like to have more workshops display on this page than currently do. https://www.score.org/seattle/local-workshops The calendar page doesn't show the workshops off as well as this page does. | Design & Layout | Sent to Ecropolis | | Same as above | | No real issue--it caps at 20 displayed workshops when we would like there to maybe be double that at least | We would like it to display more than 20 workshops at a time. We find that people are more inclined to sign up for workshops on this page than the calendar page. It is much easier to tell what the workshops are at a glance than the calendar page does. | https://www.score.org/seattle/local-workshops | Client | No | linda.stacy@score.org | Caralyn | Mallonee | Greater Seattle | Client Intake Coordinator Other | https://www.score.org/seattle | Seattle Operations Manager, WA District Admin | |||||||||
| 54 | 444 | 07/15/24 11:59 AM | 07/17/24 5:40 AM | DA: Prepare for third-party cookie deprecation. | Enhancement Request - Drupal | In Review | | LS: We still need to investigate the impact with Google cookies and Cloudflare cookies on SCORE.org. (thanks Devin). We will discuss with P2 at July 18 meeting. LS/JM: Joanna did some research, and the HubSpot tracking code tracks first-party data. It’s not considered third-party because it only tracks known subscribers on score.org. The cookie doesn’t follow them to other sites. You can read HubSpot’s explanation at https://blog.hubspot.com/customers/apple-and-google-are-cracking-down-on-cookies.-heres-what-you-need-to-know. | | Reviewing the Privacy Sandbox in Chrome Developer Tools, it's possible the changes in "Desired Future Behavior" may still need to be made. | Google Cookies: __Secure-3PAPISID, __Secure-3PSIDTS, __Secure-3PSID, __Secure-3PSIDCC Cloudflare Cookies (hsforms.com): __cf_bm, _cfuvid Changes to Consider: 1) Set SameSite=None to ensure these cookies can be used in a third-party context. 2) Set Secure to ensure they are only sent over HTTPS. 3) Set HttpOnly if these cookies do not need to be accessed via JavaScript to enhance security. | score.org | linda.stacy@score.org | Devin | Anderson | Volunteer | score.org/sanfrancisco | |||||||||||||
| 55 | 443 | 07/05/24 12:24 PM | 07/16/24 8:08 AM | Prepare for third-party cookie deprecation. Chrome for Developers, Google I/O 2024: "What you need to know about third-party cookie deprecation" https://www.youtube.com/watch?v=DO2Tv1T0YRg | New Feature | In Review | | LS: discussing with P2 on July 16, 2024 | | According to the Privacy Sandbox Analysis Tool browser extension, SCORE.org currently has third-party cookies for Google Ads and HubSpot. From Joanna May regarding Hubspot: "HubSpot tracking code tracks first-party data. It’s not considered third-party because it only tracks known subscribers on score.org. The cookie doesn’t follow them to other sites. You can read HubSpot’s explanation at https://blog.hubspot.com/customers/apple-and-google-are-cracking-down-on-cookies.-heres-what-you-need-to-know." | SCORE.org should transition away from third-party cookies without website breakage. | score.org | No | linda.stacy@score.org | Devin | Anderson | Volunteer | score.org/sanfrancisco | ||||||||||||
| 56 | 442 | 07/02/24 10:49 AM | 07/16/24 8:10 AM | I am now pinning workshops from other chapters, which would benefit from having the chapter name in the list view on the calendar. | Enhancement Request - Drupal | Non-issue | | LS: we removed the chapter name to assist with the OneScore initiative. It does not matter to the end user what chapter is hosting. We did keep the address for in-person events. For webinars users don't care. | | I am now pinning workshops from other chapters, which would benefit from having the chapter name in the list view on the calendar. | When our marketing team goes to send out notices for our own offerings, they have no way of knowing which are our chapter's offerings vs pinned offerings, without opening each link to view the chapter source. Please include the chapter name in the list view on the calendar. | https://www.score.org/siliconvalley/local-workshops/local-workshops-calendar | Client | linda.stacy@score.org | Helen | Trollman | Silicon Valley | Volunteer | helen.trollman@scorevolunteer.org | https://www.score.org/siliconvalley/ | ||||||||||
| 57 | 441 | 06/27/24 11:56 AM | 08/13/24 8:17 AM | For the Authenticated Experience, add an "Edit" button/functionality to more components of the user's profile. | AE 2.0 | In Review | | LS: we are investigating this for an AE2.0 update | | In the Authenticated Experience, some information is able to be removed or edited, e.g. name, phone number, zip, etc. | In the Authenticated Experience, particularly as more information is integrated with a user's profile, continue to make as much as reasonably possible available for users to edit or remove. For example, perhaps allow users to remove registrations to prior events that they no longer want to have in their profile. | https://docs.google.com/document/d/10sARYlhBcyPvRiPSOm8hrorNtXIKfHFI_aPrxHfDzso/edit | Client | No | linda.stacy@score.org | Devin | Anderson | Volunteer | score.org/sanfrancisco | |||||||||||
| 58 | 440 | 06/25/24 6:44 AM | 09/05/24 12:23 PM | Update Area of Expertise field in Engage | Enhancement Request - Engage | To be considered for future sprint | 3 - Moderate Priority | | N/A | ties with taxonomy hierarchy; this is a change in Engage | | The Subject Matter Expert category in Engage is too limited. This restricts our ability to specify detailed areas of expertise on the website..My understanding is that the Subject Matter Expertise field is not visible to Google or to Clients. This is the reason I have requested we expand the allowed character count so we can move detailed key words out of the " How can I help Score clients" and into the SME field without restriction. Please clarify that extensive key work entry in the SME field will not result in keywork stuffing penalty from Google.. | Expand the Subject Matter Expert field and implement a hierarchical structure. This should: 1. Increase the overall capacity for expertise categories. I see this as an expansion of "discrete" expertise keyword content 2. Organize expertise areas into parent and child relationships. We could and maybe should do this but to start with I would like to be able to at minimum allow an unrestricted quantity of keywords. 3. Allow clients to navigate through broader categories before selecting specific areas of interest. The intention of our Skill Finder program is for use by our CIC and Mentors needing a co-mentor. For the public to search by keyword would require the keyword list not to be visible to Google to avoid the keyword stuffing problem. Do you see a way around this? 4. Prevent overwhelming clients with an excessively long, unsorted list of options. Again, The intention of our Skill Finder program is for use by CICs for mentor matching and Mentors needing a co-mentor. Making a more detailed keyword search available to the public through our web site is beyond the scope of our request. Our minimum requirement is to allow an unrestricted number of characters in the Subject Matter Expertise feld in Engage This approach will enable more detailed expertise classification while maintaining user-friendly selection for clients. | https://scoreengage.lightning.force.com/lightning/r/Contact/0035a00002gHoYxAAK/view | Client Volunteers Webmaster | Yes | andrea.gwartney@score.org | Rick | Dissantti | Boston Granite Regtion | Chapter Chair | rick.dassatti@scorevolunteer.org | rick.dassatti@scorevolunteer.org | |||||||
| 59 | 439 | 06/18/24 6:46 AM | 09/17/24 9:41 AM | It would really help us on LC if the dates for live and recorded webinars were included in the title. Nothing more frustrating than searching 8 versions of 1 webinar with 8 dates and times and we have to open each one to find the date! | Enhancement Request - Drupal | Added as JIRA Ticket | 3 - Moderate Priority | | SCOREWEB-213 | The event tab already has an event date column, instead of changing the content overview can we direct chapters to search the event tab instead? | | The webinar dates for live and recorded webinars are not included in the title. | The webinar dates for live and recorded webinars to be programmatically included in the search facet for all content as well? Discuss with P2. The following tickets would be associated with this enhancement are SCOREWEB 8, 9 and 13. | Webmaster | Website Developer | andrea.gwartney@score.org | Linda | Stacy | Marketing Lead | |||||||||||
| 60 | 438 | 06/18/24 6:30 AM | 09/10/24 9:36 AM | Enable SCORE staff to create AE profile reports consisting of all profile info downloadable in bulk. Plus the metadata info on the client account. | Design & Layout | Added as JIRA Ticket | 3 - Moderate Priority | | SCOREWEB-205 | Authenticated Experience | 2.11.x AE 2.0 | This will be a medium follower to the AE release | | We are unable to run a report in csv/excel that outlines the AE profiles. | Ability to download a CSV or Excel report of the AE profiles. | Other | Website Developer | andrea.gwartney@score.org | Linda | Stacy | Marketing Lead | |||||||||
| 61 | 437 | 06/18/24 5:34 AM | 09/05/24 12:23 PM | Authenticated Experience Volunteer Login text update to Webmaster Login. | Design & Layout | Released to the Website | 4 - High Priority | | Authenticated Experience | This will be a fast follower to the AE release. | | The Mentor login is confusing as it says Volunteer instead of Webmaster. | Change "Volunteer Login" to "Webmaster Login". | https://www.score.org/volunteer-login | Webmaster | Yes | Website Developer | andrea.gwartney@score.org | Candice | Stennett | Marketing Lead | |||||||||
| 62 | 436 | 06/18/24 5:22 AM | 09/05/24 12:23 PM | Authenticated Experience password eye icon | Design & Layout | Added as JIRA Ticket | 3 - Moderate Priority | | SCOREWEB-120 | Authenticated Experience | 2.8.x | This will be a fast follower to the AE release. | | Password does not have eye icon to let users see what they typed. | I’m sure I mentioned it previously, but in most sites that require a password there’s a little “eye” icon that lets the user see what they’ve typed – something that’s particularly useful when passwords are at least 12 characters long. | Client | Website Developer | andrea.gwartney@score.org | Don | Krasnick | Philadelphia | Chapter Chair | ||||||||
| 63 | 435 | 05/20/24 10:09 AM | 09/10/24 9:36 AM | The format of the Workshop Calendar: https://www.score.org/indianapolis/local-workshops/score-indianapolis-upcoming-workshops. | Design & Layout | Added as JIRA Ticket | | SCOREWEB-104 | 2.8.x | This will be resolved with ticket 104 in a future sprint. "Currently, the Events Calendar on our website displays only the event titles, which can often be truncated due to space constraints. To enhance user experience and potentially increase event registration rates, we propose adding tooltips that appear when users hover over event titles. These tooltips should provide more detailed information, including the full title, date, time, and a brief description of the event." | | Currently the Workshop Calendar displays the time of the Workshop first and then the Name of the Workshop. | It would be better if it displayed the name of the workshop first and then the time since typically users would be searching for the name of the Workshop first before searching for the time of the Workshop. | https://www.score.org/indianapolis/local-workshops/score-indianapolis-upcoming-workshops | Client | Yes | andrea.gwartney@score.org | Scott | Potterack | Indianapolis | Chapter Chair | https://www.score.org/indianapolis | ||||||||
| 64 | 434 | 05/14/24 6:16 AM | 09/10/24 9:59 AM | Video thumbnail not working in Drupal. | Bug Fix | Added as JIRA Ticket | 3 - Moderate Priority | | SCOREWEB-206 | Backlog | AG: If you use a YouTube video the thumbnail is already embedded. "poster" so even if you add a thumbnail Drupal uses the embedded YoutTube thumbnail. If you upload a mp4 you will need to add a thumbnail image. This seems to be broken in the example provided.Image zip in attachments. | | In Drupal, the recorded video thumbnail will not show up UNLESS there is an image in the image field below the Subtitle. | For the recorded video thumbnail entry to work independent of the other image field. | https://www.score.org/node/1516833/edit (not working) https://www.score.org/node/1509741/edit (working due to extra image) | Client Volunteers Webmaster | Yes | andrea.gwartney@score.org | ||||||||||||
| 65 | 433 | 04/22/24 1:30 PM | 05/07/24 9:17 AM | Browse More button enhancements | Enhancement Request - Drupal | Resolved | | The link at the bottom of the page you referenced is not automatic for the Featured content block. It is a link that was manually added. Therefore, you could adjust this link to go to whatever page / parameters you desire. If you don't understand this, please call or email Andrea. | | I wasn’t sure if this should be a “bug” or an “enhancement” request, but… When you have a page with a “Featured Content” block it looks like Drupal automatically includes a “Browse More” link at the bottom, like this page (https://www.score.org/philadelphia/local-resources/score-philadelphia-resources) . That link goes to a search “templates-resources” search page (https://www.score.org/templates-resources?location_filter_options=178) set to the current location. That’s fine if the content types in the block are “templates” or “resources”, but a content type could be an “Event” or a “Contributor Profile”, which wouldn’t be shown if the user hit “Browse More”. Using a “Featured Content” block to display a select list of recorded webinars is something we’re investigating for the One SCORE pilot. Allowing the webmaster to specify the “Browse More” link URL (or leave it empty) would address the issue. | Webmaster | linda.stacy@score.org | Don | Krasnick | Philadelphia | Webmaster | score.org/philadelphia | |||||||||||||
| 66 | 432 | 04/22/24 7:50 AM | 05/07/24 9:17 AM | Add biotech and pharma to industry list. | Enhancement Request - Drupal | To be considered for future sprint | | This is a request for the Taxonomy sprint and higher level decision for SCORE team (engage and website) | | In the session notes, there's a question, "Did the client start a new business?" If you answer yes, then a screen comes up to enter information on the business, including "Type of Business." In that field, two of the largest industries in Massachusetts don't show up: Biotech and Pharma. Note from CS: this must be changed on website and Engage. Marketing determines the list. | Add biotech and pharma to industry list. | www.score.org/templates-resources | Client Other Volunteers Webmaster | No | linda.stacy@score.org | John | Ballinger | Boston | Volunteer | score.org/boston | ||||||||||
| 67 | 431 | 04/19/24 8:40 AM | 05/07/24 9:17 AM | https://www.score.org/mississippi/event/financial-empowerment-women-business-owners I cannot link to share this event information. | Bug Fix | Non-issue | | sharing this event works as expected. We cannot reproduce any error | | mailto:mail@example.com?subject=Take%20a%20look%20at%20this%20resource%20from%20SCORE&body=I%20thought%20this%20resource%20from%20SCORE%20would%20be%20of%20interest%20to%20you%3A%0A%0AFinancial%20Empowerment%20for%20Women%20Business%20Owners%3A%20https%3A%2F%2Fwww.score.org%2Fmississippi%2Fevent%2Ffinancial-empowerment-women-business-owners nothing happens. The URL says: about:blank, but nothing ever appears. When I click in the URL, it changes to the above link...but no email functionality ever happens. | This should link to an email | mailto:mail@example.com?subject=Take%20a%20look%20at%20this%20resource%20from%20SCORE&body=I%20thought%20this%20resource%20from%20SCORE%20would%20be%20of%20interest%20to%20you%3A%0A%0AFinancial%20Empowerment%20for%20Women%20Business%20Owners%3A%20https%3A%2F%2Fwww.score.org%2Fmississippi%2Fevent%2Ffinancial-empowerment-women-business-owners | Client Volunteers Webmaster | Yes | linda.stacy@score.org | Marty | McIntyre | Mississippi | Mentor Webmaster | Mississippi | ||||||||||
| 68 | 430 | 04/18/24 2:29 PM | 09/10/24 9:59 AM | The local workshop Calendar on the website only shows the times of a webinar and a part of the webinar/workshop's Topic. Can you make it so that clients can see the full webinar topic, or a mouse-over which shows all of the Title? This should help with attendance. | Design & Layout | Duplicate | | SCOREWEB-104 | Added as a MOB ticket.. | | Doesn't show the Title/Subject of the webinar on the calendar | Viewer can see the complete title of the webinar, either just by viewing it on the calendar or with a mouse-over | https://www.score.org/losangeles/workshop-calendar?proximity%5Bvalue%5D=300&proximity%5Bsource_configuration%5D%5Borigin_address%5D=46074&location_search=open | Client Volunteers | No | andrea.gwartney@score.org | Thomas | Morgan | Indianapolis | Chapter Chair Marketing Lead | score.org/Indianapolis | |||||||||
| 69 | 429 | 04/11/24 4:55 AM | 04/16/24 8:30 AM | "Body" locked after Ecropolis updated content | Bug Fix | Resolved | | Don, you will need to go to Ecropolis for any edits. | | I created a "Resource" for a "Podcast". I was able to enter descriptive information about the podcast but there wasn't a direct way to include a reference to the podcast source (SoundCloud.com, in this case). I asked Ecropolis to add the <iframe> reference to SoundCloud. They said that they "had to adjust the text format from Basic HTML to Full HTML". After doing that the page worked and the podcast was accessible. However, when I went back to the page the "Body" field was disabled - greyed out with this message: "This field has been disabled because you do not have sufficient permissions to edit it." That meant that I could no longer modify anything, including the basic text. | "Podcast" resource should include a simple way for the webmaster to just specify the URL for the podcast source, similar to support for video. And the "body" shouldn't be disabled. | https://www.score.org/philadelphia/resource/podcast/wurd-interview-score-philadelphia-success-stories | Webmaster | No | linda.stacy@score.org | Don | Krasnick | Philadelphia | Webmaster | score.org/philadelphia | ||||||||||
| 70 | 428 | 04/09/24 9:08 AM | 04/16/24 8:30 AM | Please add to ticket 3617 a fourth tab for the Pitch For Growth Event , in addition to the requested tabs being used in Savanah...Event Details, Sponsors and Past winners the new tab of FAQ's (Frequently Asked Questions). | Content Change | Resolved | | This is an Ecropolis ticket. They will handle. | | This information is not currently available on the website | Having this information readily available, we will want to link to this tab for marketing materials. | https://www.score.org/savannah/local-programs/bizpitch-savannah | Client Other | linda.stacy@score.org | Jim | Chickarello | Charlotte 047 | Mentor | https://www.score.org/charlotte | |||||||||||
| 71 | 427 | 04/08/24 6:43 PM | 04/16/24 8:30 AM | The title of the "View Webinar" form should say "View Webinar", rather than "Event Registration". | Enhancement Request - Drupal | To be considered for future sprint | 2 - Low Priority | | This form is used for multiple things. Recorded webinars and courses. We need to consider renaming the form for both. | | The title of the "View Webinar" form currently says "Event Registration". | The title of the "View Webinar" form should say "View Webinar" so that we don't confuse the user. | https://www.score.org/form/event-registration?event_id=1516873&sponsored=1 | Client | No | linda.stacy@score.org | Donald | Krasnick | Philadelphia | Webmaster | score.org/philadelphia | |||||||||
| 72 | 426 | 03/28/24 10:06 AM | 04/02/24 8:14 AM | GA4: Average engagement time metrics may be miscalculating. | Bug Fix | In Review | | This will be addressed in the Analytics projects | | In GA4, for 7/1/2023 to present, Tech details: Device category, Device Category & Screen Resolution, when sorting by Users, the "Average engagement time" metrics for several of the top rows show 6 seconds, 2 seconds, or 1 second. The Desktop 1280x960, which is #3 on the list, stands out the most, because the "Average engagement time" is only 6 seconds, while "Engagement rate" is unusually high at 96.88%. | Verify GA4 engagement data is calculating correctly, particularly across all or most important device types and screen resolutions. | analytics.google.com | Other | Yes | linda.stacy@score.org | Devin | Anderson | Volunteer | score.org/sanfrancisco | |||||||||||
| 73 | 425 | 03/28/24 8:40 AM | 04/16/24 8:30 AM | Mobile Website Accessibility: Large Display and Large Font Settings | Design & Layout | To be considered for future sprint | 3 - Moderate Priority | | In general, this will be addressed in the Mobile Experience sprint | | Several UI elements elements break when increasing a Mobile device's display and font settings. Text elements are inconsistently sized, with some not increasing at all. Pages with user input required are difficult to navigate, particularly with the blue "Enter your zip code to see local resources, events and mentors" still visible and the keyboard taking up so much screen real estate that little scrollable content area remains. Some pages do not seem to respect these Accessibility settings at all, e.g. tfaforms. Pages with long words have the end of the word cut off. Fields with long strings of text are cut off, rather than wrap, e.g. in the search field only "search by keyword or phr" is visible. OneTrust cookie popup is cutoff on the right side, requiring the user to swipe left and right to read all of the content. | Overall improvement for visual Accessibility needs. I understand that Browserstack is used for testing multiple devices and browsers. If it is not already, perhaps explore that tool's accessibility testing features even further: https://www.browserstack.com/accessibility-testing. For example, the score.org homepage for Mobile Firefox has more room for improvement than Mobile Chrome. Consider exploring Accessibility tools at: https://www.w3.org/WAI/test-evaluate/tools/list/. Consider capturing and measuring additional user Accessibility data in GTM and GA4. If there is not already an Accessibility group at SCORE, consider organizing one to address issues above and beyond what Browserstack is capable of testing. (The focus of this feedback is on improving visual accessibility; however, it may be helpful to explore other forms of accessibility, as well.) | score.org | Client Other Volunteers Webmaster | No | linda.stacy@score.org | Devin | Anderson | Volunteer | score.org/sanfrancisco | ||||||||||
| 74 | 424 | 03/24/24 9:17 AM | 03/26/24 9:03 AM | Link on "get-business-training" to "Recorded Webinars" is absolute URL, not relative. | Bug Fix | Resolved | | | The link to "Recorded Webinars" appears to be an absolute URL, not a relative URL. The links to "Upcoming Events" and "Online Courses" are correct. You can see this if you're running on the test website - "Recorded Webinars" goes to the production website, but the other two stay on the test website | The link to "Recorded Webinars" should be a relative URL. | https://auth-exp-score-web.pantheonsite.io/get-business-training | Client Webmaster | Yes | linda.stacy@score.org | Donald | Krasnick | Philadelphia | Webmaster | score.org/philadelphia | |||||||||||
| 75 | 423 | 03/12/24 8:32 AM | 09/05/24 12:38 PM | Recorded webinar pages should show the date of the recording. | Enhancement Request - Drupal | Added as JIRA Ticket | 4 - High Priority | | SCOREWEB-202 | Will be placed in Event epic. | | Only the duration of the webinar is shown. | Show the date of the recording (but probably not the time). | https://www.score.org/washingtondc/event/blogs-using-blogs-reach-your-target-audience | Client Volunteers Webmaster | No | andrea.gwartney@score.org | Donald | Krasnick | Philadelphia | Event Manager Webmaster | score.org/philadelphia | ||||||||
| 76 | 422 | 02/05/24 2:50 PM | 03/05/24 8:49 AM | 403 error when clicking on "local workshops page". https://www.score.org/resource/eguide/simple-steps-starting-your-business | Content Change | Resolved | | cannot reproduce 403 error. Tested in incognito and page works.. | | 403 error when clicking on "local workshops page". https://www.score.org/resource/eguide/simple-steps-starting-your-business | Go to current chapter's "Local Workshop" page | https://www.score.org/resource/eguide/simple-steps-starting-your-business | Client | No | linda.stacy@score.org | Donald | Krasnick | Philadelphia | Webmaster | score.org/philadelphia | ||||||||||
| 77 | 421 | 02/05/24 2:47 PM | 09/05/24 12:41 PM | When listing sponsored workshops show them in chronological order. | Enhancement Request - Drupal | Added as JIRA Ticket | | SCOREWEB-93 | Add ticket to backlog (MOB epic) | | The order looks semi-random. For this page (https://www.score.org/sponsor/truist-bank) are almost - but not quite - in reverse chronological order. | Show them in chronological order, particularly if the user has selected just events. | https://www.score.org/sponsor/truist-bank | Client | No | andrea.gwartney@score.org | Donald | Krasnick | Philadelphia | Webmaster | score.org/philadelphia | |||||||||
| 78 | 420 | 01/31/24 1:49 PM | 04/16/24 8:30 AM | "The SCORE Mentor search page doesn't allow "AND" searches... With an "AND" search, I should be able to enter two words, or even three - and find a mentor whose bio contains BOTH the words I enter. . | Enhancement Request - Engage | To be considered for future sprint | 2 - Low Priority | | SCORE Team to discuss logic | | Often I need to find a person with experience in two areas, such as "retail" and "marketing" When you enter "retail marketing" what the Mentor Search page does is it performs an "OR" search only. So it displays any bio with EITHER word. I need BOTH words to be present in the bio. I'm surprised that this isn't an option. It's a simple type of database query and could be implemented in a few minutes. | There is presently no way to locate a mentor with more than one keyword in their bio. There should be a checkbox below the search field (defaults to "any word" for the current default "OR" search) but that can be checked to include "all words" (for an "AND" search). Thank you for your help I appreciate it. Please get back to me and feel free to put me in touch with the programmer of the page if more info or clarity is needed. Thanks! - Tim Donahue" | Let me give you an example: This mentor ( https://www.score.org/ventura/profile/steven-medina ) is the only one who has the words "Toastmasters" and "Red Cross" in his profile. But when I enter "Toastmasters Cross" - I get 17 results: https://www.score.org/search-mentors?keywords=cross+toastmasters | Client | No | linda.stacy@score.org | Tim | Donahue | Long Beach/South Bay | Mentor | https://www.score.org/longbeach | |||||||||
| 79 | 419 | 01/24/24 7:44 AM | 04/16/24 8:30 AM | Our chapter has a very strong education program and as such we have a very deep webinar-on-demand library. Given the rich content, we have gotten feedback that it is difficult to find specific webinars beyond what the current search function provides on the website. Over the years we have developed a group of consistent and frequent webinar presenters and we would like to add the function to be able to search by presenter. Please advise if this is possible. Thank you, Katherine | Enhancement Request - Drupal | To be considered for future sprint | 3 - Moderate Priority | | Could be added to new Search Epic. Currently process: add presenter name to keyword search and it will result with recorded webinars that have been tagged with a presenter or if the presenter name is in the description. Also, if you use the contributor profile content type, events that are tagged with a contributor profile will display the content associated. e.g. https://www.score.org/contributor/mitchell-slaterNOTE: SCORE Team is considering creating a ticket to add presenter to the search facets on the event search page. | | As stated above, we want to make it easier for users to find the on-demand webinar in our library that is of interest. | Add the ability to search by presenter | https://www.score.org/business-education?location_filter_options=174&keywords=&f%5B0%5D=training_type%3Aonline | Client Volunteers | No | linda.stacy@score.org | Katherine | Skinner | Fairfield County 041 | Marketing Lead Webmaster | https://www.score.org/fairfieldcounty | |||||||||
| 80 | 418 | 12/07/23 5:41 AM | 04/16/24 8:30 AM | Define process for archiving a page and redirecting the URL to a different page | New Process | In Development | | Chad will define a process, communicate and placed on help.score.org | | Webmaster can archive a page but there's no documentation/standard for redirecting the URL. | Define process for archiving a page and redirecting the URL to a different page. Ideally when a page's status is changed to "archived" Drupal will support (require?) the immediate creation of a redirection URL. | n/a | Client Webmaster | No | linda.stacy@score.org | Don | Krasnick | Philadelphia | Webmaster | score.org/philadelphia | ||||||||||
| 81 | 417 | 12/06/23 4:40 AM | 04/16/24 8:30 AM | I'm the new marketing committee chair, and it doesn't appear that anybody in the chapter is making any updates to our website because nobody knows how. I'm looking for some basic "get started" training. I have a good background in using content management systems, but don't want to muck things up by guessing or figuring it out as I go. Can somebody help or point me in the right direction? | Chapter Changes | Resolved | | Chapter is in Website Centralization program; Sophia reached out to assist; Chapter is now putting in tickets | | Nobody updating our website. | Having enough knowledge on how the system works to make basic updates. | https://www.score.org/sewisconsin/local-workshops | Client Webmaster | No | linda.stacy@score.org | Neal | Linkon | SE Wisconsin | Marketing Lead | https://www.score.org/sewisconsin | ||||||||||
| 82 | 416 | 12/01/23 4:31 AM | 04/16/24 8:30 AM | When a page is archived links to it should be redirected. | New Process | In Development | | Chad will define a process, communicate and placed on help.score.org | | A user will receive an error if they attempt to go to a page that's been archived. | Allow (force) the webmaster to provide a redirection URL. If it's not provided, then either redirect to "score.org" or "score.org/[chapter]". | n/a | Client Webmaster | No | linda.stacy@score.org | Don | Krasnick | Philadelphia | Webmaster | score.org/philadelphia | ||||||||||
| 83 | 415 | 11/30/23 2:04 PM | 09/05/24 12:41 PM | Broken images within Success Stories, articles, media gallery and throughout the website. | Bug Fix | Released to the Website | 5 - Highest Priority | | https://phase2tech.atlassian.net/jira/software/c/projects/SCOREWEB/boards/1242?selectedIssue=SCOREWEB-27 | Ecropolis is resolving issues (242), and we are also discussing with P2 to determine cause. | | Images are uploaded from media gallery, and suddenly they are no longer visible. It has been validated that the proper procedure was followed so not user error. | Images are not broken | Success stories:https://www.score.org/centraloregon/success-stories Local Mentor Toolkit: SME Skills Expertise List download. Note that sometime it works and sometimes it goes to a 404. https://www.score.org/fairfieldcounty/local-mentor-toolkit https://www.score.org/sites/default/files/2023-11/FFC%20SME%20skills%20expertise%20report%20110123-2.xlsx Broken media link: https://www.score.org/media/108884/edit. The following were fixed by Ecropolis. Note that it was validated that they were done correctly the first time. Go Gaga with Chaga | SCORE https://www.score.org/sanfrancisco/success-story/go-gaga-chaga Kat the Farmer LLC | SCORE https://www.score.org/blueridge/success-story/kat-farmer-llc Casco Bay Cleaning | SCORE https://www.score.org/southernmaine/success-story/casco-bay-cleaning Pretty Pokets | SCORE https://www.score.org/success-story/pretty-pokets | Client Volunteers Webmaster | Yes | Website Developer | andrea.gwartney@score.org | Linda | Stacy | Linda Stacy | score.org | ||||||||
| 84 | 414 | 11/30/23 10:42 AM | 02/06/24 8:42 AM | Several Cleveland mentors miss the Resources submenu which linked to the advanced resource search page [which was their favorite] Please add this back to the 3 -item dropdown under Templates & Resources | Design & Layout | Resolved | | Mark, if you click on the parent link, Templates & Resources it takes the user to the template search page. | | current national top level navigation Templates & Resources results in 3 dropdowns: Template Gallery Resource Hubs Disaster Prep & Recovery please add back Resources to link to advanced search on resources i will refrain from commenting on utility of Resource Hubs and, especially, Disaster Prep & Recovery [apologies if i am contradicting myself in prior discussions] | See above under Templates & Resources actually have a submenu item that says Resources | https://www.score.org/search?keywords=articles&Facets%5B0%5D=sitewide_content_type%3Aresource | Client Volunteers | Yes | andrea.gwartney@score.org | Mark | Krosse | Cleveland | Mentor Other | score.org | ||||||||||
| 85 | 413 | 11/30/23 9:46 AM | 04/16/24 4:23 PM | score.org locator issue - certain Alaska zipcodes return null result 99801 is valid zipcode for Juneau Alaska; but returns 99801 mentor/99507 mentor please See LC ticket at https://my.livechatinc.com/tickets/O4LJC | Bug Fix | Added as JIRA Ticket | | SCOREWEB-7 | Add ticket this ticket in Location epic. https://phase2tech.atlassian.net/browse/SCOREWEB-7 | | score.org locator issue - certain Alaska zipcodes return null result 99801 is valid zipcode for Juneau Alaska; but returns 99801 mentor/99507 mentor please See LC ticket at https://my.livechatinc.com/tickets/O4LJC | Have 99801 has a valid zip code for Alaska and it should take clients to the Alaska chapter website | Client Volunteers | Yes | No | Website Developer | andrea.gwartney@score.org | Mark | Krosse | Cleveland, OH | Volunteer Webmaster | mkrosse@scorevolunteer.org | score.org/cleveland | |||||||
| 86 | 412 | 11/22/23 12:40 PM | 04/16/24 4:45 PM | On the "Content/Overview" page have the "Status" column reflect the actual status of the page. Currently "Archived", "Draft", and "Ready for Review" just say "Unpublished". | Enhancement Request - Drupal | Added as JIRA Ticket | 2 - Low Priority | | https://phase2tech.atlassian.net/browse/SCOREWEB-97 | Add ticket to Editorial Workflow Epic | | Currently "Archived", "Draft", and "Ready for Review" just say "Unpublished". This can be confusing for a webmaster because there could be multiple entries for a given page (versions of a recorded webinar, e.g.) that all say "Unpublished" but one could be "Draft" or "Ready for Review" (for a soon-to-be-completed workshop) and several older ones could be "Archived". | Show the exact status of the page (for "Unpublished" pages). The URL shows a "Resource" which is currently "Archived" but shows as "Unpublished" in "Content/Overview". | https://www.score.org/philadelphia/resource/article/covid-19-resources | Webmaster | No | andrea.gwartney@score.org | Don | Krasnick | Philadelphia | Event Manager Webmaster | score.org/philadelphia | ||||||||
| 87 | 399 | 11/21/23 12:31 PM | 09/10/24 9:59 AM | Remove the chapter name and modify the event location display based on the event type | New Feature | Released to the Website | 5 - Highest Priority | | SCOREWEB-1 | Pinning Event Improvements | https://docs.google.com/document/d/1rBq0V8Tb2_ii_Lr_qzgqKYBogmI4qkoiBT2dAwoDr8w/edit?usp=sharing | | The ticket pertains to modifying the display of event information on two platforms: the event search page and the upcoming events layout block, with the objective of enhancing user experience by presenting only the relevant details. Detail Overview: Removal of Chapter Name: The chapter name will be removed from all event displays, considering its minimal relevance to a user, especially in the context of live online webinars. This is also to prevent confusion when events from different chapters are pinned or displayed. In-Person Live Events Display Adjustment: For events categorized as "In Person Live Event," the location details (street address, city, and zip) will be prominently displayed alongside a map pin icon. The information will be extracted from the already linked Engage event record. Online Live Events Display Adjustment: For "Online Live Events," both the map pin icon and the chapter name will be omitted from the event information displayed on the event search page and the upcoming events layout block to keep the display simplified and relevant. This modification is aimed at providing a streamlined interface where the presented information is most pertinent to the user's interest and intention, thereby improving overall user engagement and experience. | Client Volunteers Webmaster | Yes | andrea.gwartney@score.org | Vendor/Contractor | |||||||||||||
| 88 | 401 | 11/21/23 2:29 PM | 09/10/24 9:59 AM | Display Pinned Events on Chapter Event Search Page | New Feature | Released to the Website | 5 - Highest Priority | | SCOREWEB-2 | Pinning Event Improvements | | The ticket revolves around the enhancement of the pinned events functionality on chapter event search pages. Currently, when a chapter pins an event from another chapter, it doesn't reflect on their own event search page. The aim is to augment user experience by ensuring that pinned events, regardless of the originating chapter, are displayed prominently on the pinning chapter's event search page, and are organized in reverse chronological order to guarantee relevance and timeliness for the audience. This enhancement would allow chapters to showcase events from other chapters as if they were their own, thereby promoting cross-chapter event visibility and participation. Key Requirements: Display both pinned and chapter-hosted events on a chapter's event search page. Ensure all events are ordered in reverse chronological format. | Client | Yes | andrea.gwartney@score.org | Vendor/Contractor | ||||||||||||||
| 89 | 402 | 11/21/23 2:33 PM | 09/10/24 9:59 AM | Implement Chapter Filter Dropdown in Pinned Events Search | New Feature | Released to the Website | 5 - Highest Priority | | SCOREWEB-3 | Pinning Event Improvements | | The ticket pertains to the implementation of a new filtering feature to enhance the user experience and efficiency in searching for pinned events on the platform, specifically for chapter webmasters and content administrators. To streamline event searches and ease the process of locating and pinning events from specific chapters, particularly those within proximate areas or within a district, a chapter filter dropdown is proposed. The dropdown will enable users to narrow down event displays to a selected chapter, aligning with the functionality of an existing location filter in the backend content overview. Key Requirements: Implement Chapter Filter Dropdown: Integrate a dropdown filter in the pinned events search feature to allow users to select and view events pertaining to specific chapters. Effective Filtering: Ensure the filtering accurately displays only the events associated with the chosen chapter. Usability: Ensure that the new filter dropdown is user-friendly, accessible, and does not disrupt the user experience, maintaining a smooth and intuitive interaction with the feature. | Webmaster | Yes | andrea.gwartney@score.org | Vendor/Contractor | ||||||||||||||
| 90 | 403 | 11/21/23 2:39 PM | 04/16/24 8:35 AM | Implement Persistent Location Cookies and Consistent UI for Pinned/Shared Content Across Chapters | New Feature | Added as JIRA Ticket | 5 - Highest Priority | | SCOREWEB-16 | Pinning Event Improvements | In process for Pinned Events two and Location epic. | | Current Behavior: A cookie (STYXKEY_score_location) is set when a user selects a chapter location via the location selector. This cookie determines the content of the footer and chapter menu, correlating with the selected chapter location. Content is initially grouped into Chapter A by default. When content from Chapter A is pinned or highlighted by Chapter B and a user clicks on it, the STYXKEY_score_location cookie, menu, and footer change to Chapter A. This occurs even if the user has not actively changed their chapter selection. | Issues: The automatic change in the STYXKEY_score_location cookie disrupts the user's selected preferences. Inconsistency in UI (menu and footer) when navigating pinned content across different chapters. Potential confusion for users due to unexpected changes in chapter location based on content interaction. Desired Behavior: The STYXKEY_score_location cookie should remain persistent, reflecting the user's last chapter selection, regardless of the chapter of the content being interacted with. The chapter menu and footer should consistently reflect the chapter location selected by the user, even when accessing pinned, shared, or highlighted content from other chapters. The URL path should remain unchanged during navigation and interaction with content across different chapters. | linda.stacy@score.org | Vendor/Contractor | ||||||||||||||
| 91 | 404 | 11/21/23 2:42 PM | 09/10/24 9:59 AM | Remove Location/Group Selector and "Show Pinned Events" Toggle from Layout Blocks | New Feature | Released to the Website | 5 - Highest Priority | | SCOREWEB-23 | Pinning Event Improvements | | Purpose: This update focuses on enhancing usability and clarity in the management of event content on our platform. Key changes include the removal of the Location/Group Selector and the "Show Pinned Events" toggle from the Upcoming Events and Event Calendar layout blocks. This step is aimed at simplifying the user interface and relocating these functionalities to a more intuitive backend area for webmasters and content admins. (see next ticket) | Detailed Changes Removal of Location/Group Selector: Affected Areas: Upcoming Events and Event Calendar layout blocks. Change Description: The Location/Group Selector has been removed from both the Upcoming Events and Event Calendar layout blocks. Impact: This change is intended to declutter the layout blocks. It is ensured that the removal does not affect the underlying functionality or display of the remaining elements in these blocks. Removal of "Show Pinned Events" Toggle: Affected Areas: Upcoming Events and Event Calendar layout blocks. Change Description: The "Show Pinned Events" toggle has been removed from the layout blocks. Impact: The default behavior for displaying events remains unchanged. This modification is expected to streamline the user interface without impacting the overall functionality. | Yes | andrea.gwartney@score.org | Vendor/Contractor | ||||||||||||||
| 92 | 405 | 11/21/23 3:16 PM | 09/10/24 9:59 AM | Add Chapter Event Pinning Functionality to Pinned Chapter Events Page | New Feature | Released to the Website | 5 - Highest Priority | | SCOREWEB-24 | Pinning Event Improvements | | This update introduces a significant enhancement in the management of chapter events on our platform. A new third tab has been added to the Pinned Chapter Events page, equipped with search and pinning functionalities to pin all events from a chapter. This addition aims to streamline the event pinning process for webmasters and content admins, offering a more centralized and efficient way to manage chapter events. | A third tab has been created on the Pinned Chapter Events page. This tab is specifically designed for the search and pinning of chapter events. A search feature has been implemented within the new tab, allowing users to easily find and select a chapter. Upon selecting a chapter, users will have the option to pin all events associated with that chapter. | Yes | andrea.gwartney@score.org | Vendor/Contractor | ||||||||||||||
| 93 | 406 | 11/21/23 4:07 PM | 09/10/24 9:59 AM | Implement New Logic for Event Type Determination Based on New Engage Fields | Bug Fix | Released to the Website | 5 - Highest Priority | | SCOREWEB-6 | Pinning Event Improvements | | We've identified an issue where chapters are still adding a physical address in the Engage location fields for virtual events. This practice leads our Drupal website to incorrectly display these events as "in-person" on the frontend, due to the current logic that associates the presence of an address with a physical event. To provide clarity to our users and ensure accurate event type display, a new logic utilizing recently added Engage fields will be employed. | Acceptance Criteria: In-Person Event Logic: If the "In-Person" option is selected in the Engage event record type, the event should be flagged as "In Person Live Event" on the Drupal website. Zoom Meeting Logic: If the "Zoom Meeting" option is selected, the event should be flagged as "Online Live Event" on the website, even if an address is provided in Engage. Zoom Webinar Logic: If the "Zoom Webinar" option is selected, the event should be flagged as "Online Live Event" on the website, even if an address is provided in Engage. Do not use the Address field to flag In Person Event: For events flagged as "Online Live Event", the address field (if filled) should not change the event to “In Person Live Event”. | Yes | andrea.gwartney@score.org | Vendor/Contractor | ||||||||||||||
| 94 | 407 | 11/21/23 4:22 PM | 09/10/24 9:59 AM | Event UI/UX: Update Labels on Event Cards within the Event Search Page | Bug Fix | Released to the Website | 5 - Highest Priority | | SCOREWEB-4 | Pinning Event Improvements | | To create uniformity and clarity across the platform, it is necessary to revise the labels displayed on event cards within the "Business Education Events and Webinars (Business Education Events and Webinars)" search page. Currently, all live events are labeled as “live event," irrespective of the format of the event. This update aims to differentiate the labels based on the type of event (online or in-person), mirroring the labeling conventions utilized in the upcoming events layout block. | Event cards on the search page must display either “Online Live Event” or “In-Person Live Event” labels based on the type/format of the event. Labels should be displayed consistently and accurately, both in terms of content and UI presentation, across all screen sizes and platforms. The labeling convention should match that utilized within the upcoming events content block for the continuity of user experience. | Yes | andrea.gwartney@score.org | Vendor/Contractor | ||||||||||||||
| 95 | 408 | 11/21/23 4:51 PM | 09/10/24 9:59 AM | Authored date changes on frontend when editing a resource page | Bug Fix | Added as JIRA Ticket | | SCOREWEB-9 | 2.9.x | High priority - try and fit in with Pinned Event Epic | | The current system updates the displayed authored date on the frontend whenever a resource page's content is edited. This behavior is misleading and does not reflect the original creation date of the content. The intended behavior is to maintain the original authored date on the frontend, regardless of subsequent edits to ensure consistency and accuracy of content origination information. | Ensure that the original authored date of content is displayed on the frontend, even after the content has been edited. The system should not update the frontend authored date to the most recent edit date. Retain the ability to manually update the authored date in the edit mode of the content. (This is the way it currently works.) | Client | Yes | andrea.gwartney@score.org | Vendor/Contractor | |||||||||||||
| 96 | 409 | 11/21/23 4:55 PM | 09/10/24 9:59 AM | Add Authored Date to Content List, Audit Report, and Success Stories Tabs | New Feature | Added as JIRA Ticket | | SCOREWEB-8 | 2.9.x | High priority for SCORE External Relations & HQ - try and fit in with Pinned Event Epic | | Currently, our content management system lacks the ability to display and sort content by its creation date. This information is crucial for content administrators, webmasters, and SCORE staff to effectively manage and organize the content. | The "Authored Date" field is visible in the Content List, Audit Report, and Success Stories tabs. The "Authored Date" is automatically populated with the creation or publication date of the content. Users can sort content by the "Authored Date" in ascending and descending order. | Other | Yes | andrea.gwartney@score.org | Vendor/Contractor | |||||||||||||
| 97 | 410 | 11/21/23 4:58 PM | 09/10/24 9:59 AM | When a blank location search is executed, it should throw an error | Bug Fix | Added as JIRA Ticket | | SCOREWEB-11 | Location Selection | 2.10.x Location | | When a user tries to execute a location search without entering any information in the search bar, the system currently returns a random list of locations/chapters. This can be confusing and doesn’t give the user the best experience. Instead of presenting random results, we need to provide an error message prompting the user to enter a city, state, or zip code. | When a user submits a blank location search, the system should not display any random list of locations/chapters. Instead of the list, an error message should be displayed with the content: "Please enter a city, state, or zip code to search for a SCORE chapter near you." The error message should be displayed prominently, and in close proximity to the search bar so that it's easily noticeable. Upon entering any value into the search bar and re-submitting, the error message should disappear, and the search should be executed based on the input. System behavior for valid search inputs (e.g., city, state, zip code) should remain unchanged. | Client | Yes | andrea.gwartney@score.org | Vendor/Contractor | |||||||||||||
| 98 | 400 | 11/21/23 1:48 PM | 04/16/24 8:40 AM | Under Volunteer Opportunities > Volunteer, add typical time commitment and, ideally, functionality to enter zip code to determine whether there are currently opportunities available. | New Chapter Process | Resolved | | This could be handled via the Volunteer Match/within Chapters. | | As a Mentor and former VIC for Central Jersey, we are in the Pilot OneSCORE phase. I currently am an Interviewer and Coach for the new process. As such, I am now being assigned and conducting interviews - often for volunteer applicants who will, if they move forward, volunteer with other chapters. Today I interviewed a volunteer applicant who is interested in an admin role for another chapter. Would be good to know if there are any opportunities available there, without the back and forth of corresponding with said chapter about the applicant. And, the applicant wants to know how many hours/week or month they're committing to, since they typically have other (paid) responsibilities. | Allow volunteer applicant to enter zip code and system to determine whether that chapter has registered a need for admin volunteer. Same would apply for CIC and Marketing roles, but I know these are being regionalized with OneSCORE. You would also need functionality for chapters to register the need for admin volunteers etc. | https://www.score.org/volunteer-opportunities | Other Volunteers | No | linda.stacy@score.org | Linda | Boughton | Central Jersey | Mentor Volunteer Intake Coordinator | https://www.score.org/centraljersey | ||||||||||
| 99 | 398 | 11/16/23 6:07 AM | 09/17/24 8:31 AM | When viewing "Content" and looking specifically at "Events" it'd be useful if the "Content Type" included the 'Event Type". | Enhancement Request - Drupal | Non-issue | 3 - Moderate Priority | | This already exists in the "Events" tab in the admin (backend) | | The "Content" only says "Event". To see an example in the "Content" page search for "Events" from "Bucks County" where the title starts with "ChatGPT". | Include the "Event Type" also. Workshops with a recording will typically have 2 "Event" pages - one for the "Live Event" and one for the "Recorded Webinar". | https://www.score.org/admin/content?title=chatgpt&type%5B%5D=event&status=All&langcode=All&gid%5B%5D=91 | Webmaster | No | andrea.gwartney@score.org | Don | Krasnick | Philadelphia | Event Manager Webmaster | score.org/philadelphia | |||||||||
| 100 | 397 | 11/13/23 8:04 AM | 04/16/24 8:44 AM | Over the last couple of months, our Chapter 34, Greater Cincinnati, has had a work group looking at how we could improve education of both our clients and our mentors. The group has come up with a number of recommendations, many of which have been approved by our Executive Committee for implementation. One of these recommendations revolves around improving the use by both clients and mentors of the SCORE Roadmap. This Course is not only a great resource in itself but is also contains a wealth of information in the form of links to webinars, articles, templates, spreadsheets, etc. Everyone that has looked at it has been impressed by its breadth and depth for a new or even in-business entrepreneur. | New Feature | Resolved | 3 - Moderate Priority | | Will be handled with the Authenticated Experience epic. . | | However, a universal complaint has been the obstacle of the registration process which requires the entry of the same personal information every time a Chapter is accessed or even accessed for a further time. This very quickly casts a very negative light on the entire experience. Since all of the material in the Roadmap can be found in substantively the same quality within a few seconds in Google, there is a huge temptation to ditch the SCORE material in favor of what can be readily found elsewhere. Back when the Roadmap was introduced and, indeed, until recently, it was possible through Engage Support for SCORE mentors to access and download .pdf versions of the map chapters. This option is no longer available; apparently it is being revamped. How is this helpful; withdrawing a useful resource while it is being improved? On the one hand, we very much want to encourage our mentors to increase their use of the Roadmap, both for themselves and for their clients, and on the other we are making it difficult. Anything that can be done to improve this situation would be helpful and in line with the SCORE vision. Can you help to move this along?" | Ideally, the client or mentor can access the Start-up Roadmap with minimal information required to register, for example name and email. When a user returns to the Roadmap again, it would be helpful if they could simply access the Roadmap with no registration or, again, minimal information required to gain access to the material. | score.org | Client Volunteers | No | linda.stacy@score.org | Bonnie | Rib | Greater Cincinnati | Mentor | score.org/greatercincinnati | |||||||||
| 101 | 396 | 11/09/23 6:50 AM | 04/16/24 8:44 AM | Received "The answer you entered for the CAPTCHA was not correct" error when attempting to submit the "contact us" form so I couldn't submit the message. | Bug Fix | Resolved | | | Received "The answer you entered for the CAPTCHA was not correct" error when attempting to submit the "contact us" form. Tried it both in Chrome and Brave incognito. See the screen shot for what the page looks like before I hit "Submit". There's nothing showing for CAPTCHA, other than just the word "CAPTCHA". Clicking on it just makes the text ("This question is for testing..") appear or disappear. | CAPTCHA challenge should be visible. | https://www.score.org/philadelphia/about | Client | Yes | linda.stacy@score.org | Don | Krasnick | Philadelphia | Webmaster | score.org/philadelphia | |||||||||||
| 102 | 395 | 11/09/23 6:02 AM | 09/10/24 10:13 AM | "Donate" link (upper-most menu) should open in a new tab | Design & Layout | Added as JIRA Ticket | 3 - Moderate Priority | | https://phase2tech.atlassian.net/browse/SCOREWEB-96 | 2.8.x | | "Donate" link goes to "scorefoundation.org/donate" and opens in the same tab. | Should open in a new tab because it's a different domain. | score.org | Client | No | andrea.gwartney@score.org | Don | Krasnick | Philadelphia | Webmaster | score.org/philadelphia | ||||||||
| 103 | 394 | 11/08/23 4:50 AM | 04/16/24 8:48 AM | When viewing the website on a desktop computer on occasion it appears as though Drupal thinks that I'm running on a mobile phone - both the top-level and chapter menu are compressed. See attached screenshot. | Bug Fix | Non-issue | | Works as intended. Its not showing mobile site, it's showing a condensed version of the desktop site. | | When viewing the website on a desktop computer (Chrome) on occasion it appears as though Drupal thinks that I'm running on a mobile phone - both the top-level and chapter menu are compressed. The site is fully functional. If I open another Chrome window the problem is still visible. If I open the site in a different browser (Brave) or open an incognito Chrome window there's no problem. If I explicitly clear all cookies and refresh the page then the problem goes away. | Make sure that Drupal is always aware of the physical screen size so that menus appear correctly. It seems that there's some information stored in a cookie that is preventing the correct behavior. | score.org/philadelphia | Client Volunteers Webmaster | Yes | linda.stacy@score.org | Don | Krasnick | Philadelphia | Webmaster | score.org/philadelphia | ||||||||||
| 104 | 393 | 11/06/23 10:08 AM | 09/10/24 10:13 AM | Each month we create Chapter Events in Engage that we then manually tell Ecropolis (via the ticketing system) to post or update that Event on our Chapter's home page which they can easily do but it would be nice to write some code that would automatically update the website with the information in Engage. As well as remove the post on the website once the event date has passed. | Enhancement Request - Engage | Non-issue | | Events from Engage automatically sync to the website if the box is checked and it is published. | | See above | Each month we create Chapter Events in Engage that we then manually tell Ecropolis (via the ticketing system) to post or update that Event on our Chapter's home page which they can easily do but it would be nice to write some code that would automatically update the website with the information in Engage. As well as remove the post on the website once the event date has passed. | n/a | Other Volunteers Webmaster | No | andrea.gwartney@score.org | Harry | Albert | Chapel Hill/Durham | Webmaster | www.score.org/chapelhilldurham | ||||||||||
| 105 | 392 | 11/03/23 7:53 AM | 04/16/24 8:56 AM | Please ensure all SCORE forms have a CAPTCHA, SBA funding statement, opt-in language, and terms of service link. | Enhancement Request - Drupal | Resolved | 4 - High Priority | | 4/16: SBA funding and terms language is in the footer. Captcha is on all forms. The opt-in is already on the forms where it's needed. Candice sent this to campaings@ (came from Don). Linda, Candice, Andrea, and Taylor will review this. It has been added to the Website Discussion Meeting Notes (we meet 11/9) | | linda.stacy@score.org | |||||||||||||||||||
| 106 | 391 | 11/02/23 9:07 AM | 09/10/24 10:13 AM | We’re seeing a frequent occurrence of Published events that were created in SCORE Engage that have a different image displayed on the score website. This appears to be a bug. | Enhancement Request - Drupal | Added as JIRA Ticket | 3 - Moderate Priority | | SCOREWEB-90 | 2.8.x | 4/16 This ticket is in backlog and will be prioritized. | | Image that is added to Engage is not reflected in Score.org. | Images entered in Engage should be reflected in Drupal. | Two examples with screenshots. Marketing Basics for New Entrepreneurs: URL to event in SCORE Engage – https://scoreengage.lightning.force.com/lightning/r/Event__c/a105a0000074qXzAAI/view URL to event on website – https://www.score.org/chesterdelco/event/marketing-basics-new-entrepreneurs-2 Five Ways to Grab Attention with Social Media Marketing: URL to event in SCORE Engage – https://scoreengage.lightning.force.com/lightning/r/Event__c/a105a0000074qY4AAI/view URL to event on website – https://www.score.org/chesterdelco/event/five-ways-grab-attention-social-media-marketing Troubleshooting Done: Re-uploaded the same images to the event in Engage. This did not update the image on score.org. Updated the images manually via the Drupal admin interface. | Client Other Volunteers Webmaster | No | No | Ecropolis | andrea.gwartney@score.org | / | |||||||||
| 107 | 390 | 10/16/23 7:32 AM | 04/16/24 9:02 AM | Hi - I am a Score volunteer and this regards Mentor Search. Visit score.org and at the top center click on Find a Mentor. On the pull down menu select the last choice which is Mentor Search. I often use this while advising clients. A problem however is trying to figure out where each mentor is located. I would like to know which state the volunteer is in before I suggest that person to a client. For some profiles it's obvious. If Dayton is the mentor's chapter we know he or she is in Ohio. For many profiles the location is not clear. For example, the profile might indicate "Central Coast". But where is the Central Coast chapter? My guess would be on the Gulf of Mexico or the Atlantic or Pacific Ocean. The problem would be solved if Headquarters adds a field to the search function. It would be a 2 character field to give users the option to input the state abbreviation. The search results would display the state abbreviation for each mentor found. For example, when a person views my profile they would see WI to know that I am in Wisconsin. Suppose my client in Texas has an insurance question. I would input "TX" and "Insurance" which would call up all mentors in the Lone Star State who have insurance expertise. To find all mentors in Florida a person would input FL into the new search field. Clients would have the option to leave the new field blank. In that case the database would work the same as it does now. There is a box on the left of the current search screen which says By Location. A link in that box says Select a chapter to view local content. That option however is not very useful. I clicked on that and input CA for California. That called up various chapters but provided no easy way to search all of the California mentors. In my opinion, adding the state as a searchable field would be a significant improvement to Mentor Search. I hope Headquarters will do that. Please reply to confirm you have received this. In the reply, I would appreciate it if you include the name of the manager at SCORE Headquarters who will decide on this request. Let me know your thoughts on this. Thank you. | Enhancement Request - Drupal | To be considered for future sprint | 4 - High Priority | | Will be added to the new Search epic. | | On the pull down menu select the last choice which is Mentor Search. I often use this while advising clients. A problem however is trying to figure out where each mentor is located. I would like to know which state the volunteer is in before I suggest that person to a client. For some profiles it's obvious. If Dayton is the mentor's chapter we know he or she is in Ohio. For many profiles the location is not clear. For example, the profile might indicate "Central Coast". But where is the Central Coast chapter? My guess would be on the Gulf of Mexico or the Atlantic or Pacific Ocean. The problem would be solved if Headquarters adds a field to the search function. It would be a 2 character field to give users the option to input the state abbreviation. The search results would display the state abbreviation for each mentor found. For example, when a person views my profile they would see WI to know that I am in Wisconsin. Suppose my client in Texas has an insurance question. I would input "TX" and "Insurance" which would call up all mentors in the Lone Star State who have insurance expertise. To find all mentors in Florida a person would input FL into the new search field. Clients would have the option to leave the new field blank. In that case the database would work the same as it does now. There is a box on the left of the current search screen which says By Location. A link in that box says Select a chapter to view local content. That option however is not very useful. I clicked on that and input CA for California. That called up various chapters but provided no easy way to search all of the California mentors. | In my opinion, adding the state as a searchable field would be a significant improvement to Mentor Search. | No | No | taylor.hedgpeth@score.org | linda.stacy@score.org | Paul | Carron | SCORE Greenbay | 920-465-1390 | https://www.score.org/greenbay | |||||||||
| 108 | 389 | 10/15/23 11:49 AM | 10/23/23 8:55 AM | The summary card for a contributor's "contributed content" only shows a portion of the description. That's fine, but if it gets cut off we should show "..." to indicate that there's more content. | Enhancement Request - Drupal | In Review | | | The summary card for a contributor's "contributed content" only shows a portion of the description. That's fine, but if it gets cut off we should show "..." to indicate that there's more content. The trailing "..." is shown for the same event on the "Local Workshops" page. | Append "..." to the end of content that's cut off. | https://www.score.org/lancaster-lebanon/contributor/catherine-weaver | Client | Yes | taylor.hedgepeth@score.org | Don | Krasnick | Philadelphia | Event Manager Webmaster | score.org/philadelphia | |||||||||||
| 109 | 388 | 10/02/23 3:03 PM | 09/10/24 10:30 AM | If a webmaster has access to more than one chapter website they should have to explicitly set the "Group Name" to a specific chapter. Now it seems that Drupal will make a default choice (alphabetically). | Enhancement Request - Drupal | Released to the Website | | This was fixed in the Drupal 10 release | | If a webmaster has access to more than one chapter website it seems that Drupal will make a default choice for "Group Name". I have access to both Bucks County and Philadelphia (because of the One SCORE pilot). When I created the page referenced in the URL I didn't explicitly select a "Group Name" and Drupal chose "Bucks County", the first option in the list. This happened even though I was doing this from the Philadelphia website. | If a webmaster has access to more than one chapter website then they should have to explicitly set the "Group Name" to a specific chapter. It should be an error if they haven't done that. No changes should be made if the webmaster can only access a single website - defaulting to the only option is fine. | https://www.score.org/philadelphia/resource/article/pa-manufacturing-extension-partnership-pa-mep | Webmaster | No | andrea.gwartney@score.org | Don | Krasnick | Philadelphia | Event Manager Webmaster | score.org/philadelphia | ||||||||||
| 110 | 387 | 09/30/23 9:02 AM | 09/10/24 10:30 AM | It would be good to align the chapter-specific navigation menu on the right side under the main menu. | Design & Layout | Non-issue | | | The chapter-specific navigation menu is on the left of the screen and easy to miss as the attention goes to the menu on the right because that is where menus generally are. | If the chapter-specific menu is also on the right, under the main menu, it will be more easily noticeable. | https://www.score.org | Client Other Volunteers | No | andrea.gwartney@score.org | Nitin | Pabuwal | East Bay | Mentor | https://www.score.org/eastbay | |||||||||||
| 111 | 386 | 09/30/23 8:55 AM | 09/10/24 10:30 AM | Training Type filter not working properly on the national Recorded Webinars page. This is not chapter-specific. | Bug Fix | Added as JIRA Ticket | | SCOREWEB-207 | Backlog | | Training Type filter resets to Live Event when changing the By Location filter or searching for a keyword or term. | Training Type filter should remain as Recorded Webinar or Course if that was the selected option before the location change or a search. | https://www.score.org/business-education?f%5B0%5D=format%3A44&f%5B1%5D=training_type%3Aonline | Client Other Volunteers | No | andrea.gwartney@score.org | Nitin | Pabuwal | East Bay | Mentor | https://www.score.org/eastbay | |||||||||
| 112 | 385 | 09/27/23 8:44 AM | 09/10/24 10:30 AM | Hello, I believe that Zip 56211 should be routing to the South Dakota chapter (because their Virtual Mentoring Branch is closer at Zip 57401), but it is routing to Prairie and Lakes (Zip 58108) Can you please look into this and let me know: If there is an issue with the routing If yes, why it has occurred I’m trying to pin down the discrepancies and why they are happening, so we can hopefully head off issues in the future. | Bug Fix | Added as JIRA Ticket | | SCOREWEB-7 | 2.10.x Location | Added to ticket in location epic | | I believe that Zip 56211 should be routing to the South Dakota chapter (because their Virtual Mentoring Branch is closer at Zip 57401), but it is routing to Prairie and Lakes (Zip 58108) | Have the zip codes routed to the correct area. | gina.alago@score.org | andrea.gwartney@score.org | Gina | Alago | National | Other | |||||||||||
| 113 | 384 | 09/26/23 8:17 AM | 09/10/24 10:30 AM | Pinned events should appear in that chapters event search results | Bug Fix | Released to the Website | | | andrea.gwartney@score.org | |||||||||||||||||||||
| 114 | 383 | 09/20/23 3:47 PM | 09/29/23 6:48 AM | I am a new mentor and fully bi-lingual (Spanish) retired business executive, and have noticed a number of incorrect translations in the Spanish version of documents on the website and SCORE brochures that are being distributed to clients. certain words are being mechanically translated from English to Spanish without regard to the proper meaning. For example the word "chapter" to describe one of the offices/sections of the organization i.e. "The Las Vegas chapter" is being translated into Spanish as "capitulo" which is the Spanish word for chapter in a book, but not the correct meaning of an office/locale/section of an organization which would be translated as "seccion" or "oficina". There are other examples throughout the website and handouts with similar errors, words that do not have any meaning in Spanish. | Content Change | In Review | | | See above description. | Need to review/edit all translations in order to correct for literal/mechanical translations errors of proper meaning. I am available to assist in this as I have worked both in the US, in Latin America, and in Spain, and have extensive knowledge of the correct business language used in Spanish and English. | Brochures such as "For The Life of Your Business" being distributed to clients. This same document is on the website. | Client Volunteers | No | taylor.hedgepeth@score.org | Victor | Pena | Las Vegas | Mentor | Score.org/lasvegas | |||||||||||
| 115 | 382 | 09/19/23 8:15 AM | 09/10/24 10:46 AM | With a "recorded webinar" we'd like to make it easy for a client to download the associated slide deck. | Enhancement Request - Drupal | Added as JIRA Ticket | | SCOREWEB-208 | Backlog | | The "recorded webinar" page only allows a client to view the webinar. If we want to allow them to also download the associated slide deck we have to create 2 pages - one for the recorded webinar and another that allows them to download the slide deck. Then both pages have to have "related content" set to the other page to get them to link together. In addition, the link to the deck is described as "Related Event", which is misleading. | Add an optional CTA to the "recorded webinar" page that lets the client download the slide deck. The webmaster can then link to both the video and the deck on the same page. An alternative might be to just use a "resource" page that shows the YouTube video directly and has a "download guide" button, but that wouldn't be acceptable since the client wouldn't have to register to view the webinar, something that they'll do if it's a "recorded webinar" page. | https://www.score.org/buckscounty/event/what%E2%80%99s-your-shtick-personal-branding-online-and-1 | Client Webmaster | No | andrea.gwartney@score.org | Don | Krasnick | Philadelphia | Event Manager Webmaster | score.org/philadelphia | |||||||||
| 116 | 381 | 09/02/23 10:12 AM | 09/10/24 10:46 AM | As a content admin or webmaster, I'd like the ability to schedule pages to be published on a specific date & time. | Enhancement Request - Drupal | Added as JIRA Ticket | | SCOREWEB-209 | Backlog | | I must manually publish pages on the desired date and time. | I want to schedule content to be published on a specific future date and time so it goes live automatically. | www.score.org | Webmaster | No | andrea.gwartney@score.org | Candice | Stennett | HQ | Other | www.score.org | VP Marketing | ||||||||
| 117 | 380 | 09/02/23 9:43 AM | 09/10/24 10:46 AM | Putting heading text in bold strips the heading formatting. | Bug Fix | Non-issue | | Headings are already styled in the Drupal CMS and should not be changed, bolded. etc. The CMS headings are styled for consistency, accessibility, and SEO optimization across the website. These standardized headings ensure that the site remains visually cohesive, improving user experience and making content easier to navigate. | | When I create a resource and put the heading text in bold, the formatting of the heading is stripped and what you see on the front end is slightly smaller plain text. | I should be able to bold a heading OR if a heading is bolded and we want to retain header styling, then the heading formatting should appear and you should not see the bolded text. | I tried this on https://www.score.org/node/1472547 when creating the draft. | Client Webmaster | Yes | https://score.zoom.us/rec/share/qAmjY5Fs5jSRWYyvwSXxYDrJG2kG1R97SzZVfKYTds3znZ1ln_l5GSblygAjiGOY.LlpchvB5W2APeoC2?startTime=1693672489000 Passcode: +j7W7r8= | andrea.gwartney@score.org | Candice | Stennett | HQ | Other | www.score.org | VP Marketing | ||||||||
| 118 | 379 | 08/30/23 12:22 PM | 08/31/23 1:04 PM | We have social media links on the bottom of our home page including one to Twitter. If you go there, the last post was in 2018. We also have Sioundcloud which hasn't been posted to in 6 years. Can we take them off and just leave Facebook, Instagram and LinkedIn? | Design & Layout | Sent to Staff to Resolve | | Taylor is reviewing. | | Got to out of date social media sites | Like to skip that. | score.org/sema | Client | No | taylor.hedgepeth@score.org | Frank | Camacho | SE Massachusetts | Webmaster | score.org/sema | ||||||||||
| 119 | 378 | 08/30/23 8:11 AM | 09/10/24 10:46 AM | If a user somehow gets to a live event that is over then the event page should explicitly indicate that it is over. | Enhancement Request - Drupal | Non-issue | | When an event is over it should automatically unpublish so if a user gets to it somehow it will display the SCORE 404 page which has options for the user to continue browsing. | | This link is for an event from January, 2023. The event shows up in a site-wide search, but a user could still have that link from an old email, for example. https://www.score.org/charlotte/event/business-model-canvas | Live events that are over should indicate that explicitly. | https://www.score.org/charlotte/event/business-model-canvas | Client Volunteers Webmaster | No | andrea.gwartney@score.org | Don | Krasnick | Philadelphia | Event Manager Webmaster | score.org/philadelphia | ||||||||||
| 120 | 377 | 08/30/23 8:08 AM | 08/31/23 12:39 PM | Live events that have passed their date are showing up in global search results. | Bug Fix | In Review | | | Do a global search for "business model canvas" and select content type = "event" and you'll find (at least) 2 workshops from January, 2023. Here's the search parameters: https://www.score.org/search?keywords=business%20model%20canvas&Facets%5B0%5D=sitewide_content_type%3Aevent Here are the 2 "old" workshops: https://www.score.org/charlotte/event/business-model-canvas https://www.score.org/greaterrochester/event/business-model-canvas-4-week-series-plan-your-business-success | Live events that are over should never show up in any type of search | ttps://www.score.org/search?keywords=business%20model%20canvas&Facets%5B0%5D=sitewide_content_type%3Aevent | Client Webmaster | No | taylor.hedgepeth@score.org | Don | Krasnick | Philadelphia | Event Manager Webmaster | score.org/philadelphia | |||||||||||
| 121 | 376 | 08/29/23 4:50 AM | 08/31/23 12:39 PM | Link about disabling cookies in "Privacy Policy" incorrect: http://www.us-cert.gov/reading_room/securing_browser/#how_to_secure | Bug Fix | In Review | | | Link generates a "page not found" error | Correct page that tells user how to disable cookies is found. | https://www.score.org/privacy-policy | Client | No | taylor.hedgepeth@score.org | Don | Krasnick | Philadelphia | Webmaster | score.org/philadelphia | |||||||||||
| 122 | 375 | 08/23/23 2:57 PM | 08/31/23 12:39 PM | If there's a contributor profile reference on an event page and the profile is "too long" then the text is arbitrarily cut off, but there's not a "..." indicating that it's not complete. | Bug Fix | In Review | | | The profile is cut off if it's "too long", but there's no indication of that. | Either display the complete profile or indicate that a portion has been cut off. On the link below click on "Read Robert's full bio" to see what was cut off. | https://www.score.org/philadelphia/event/sba-programs-and-services-100323 | Client Webmaster | Yes | taylor.hedgepeth@score.org | Don | Krasnick | Philadelphia | Event Manager Webmaster | score.org/philadelphia | |||||||||||
| 123 | 374 | 08/23/23 12:39 PM | 08/31/23 12:39 PM | Event image that looks fine when editing gets chopped off on event page | Bug Fix | In Review | | | Look at the attached screen shot. When using the "crop image" screen the image looks fine - nothing is cut off. But the sides are cut off on the actual event page. | The "crop image" information should be consistent with the actual event image. The "issue/example URL" may not show the actual problem since I'll try to fix it by manually editing the image - outside of Drupal. Look at the attached screen shot to see what it looks like. | https://www.score.org/philadelphia/event/sba-programs-and-services-100323 | Other Webmaster | Yes | taylor.hedgepeth@score.org | Don | Krasnick | Philadelphia | Event Manager Webmaster | score.org/philadelphia | |||||||||||
| 124 | 373 | 08/23/23 12:10 PM | 08/31/23 12:39 PM | Allow the event manager to control event pinning from Engage | Enhancement Request - Engage | In Review | | | Event pinning can only be done by the webmaster, but it should be up to the event manager | Event manager should be able to control event pinning, particularly for One SCORE. At the simplest level an event in Engage could say "no pinning", "pin to all chapters in my chapter's district", or "pin to all chapters in my chapter's region". More complex variations could include providing a list of chapters and/or a list of districts. Drupal would have to look at these settings and automatically pin the event to the specified chapters. It would have to be careful if the event manager initially set them to a given list and then the webmaster overrode that list. | https://www.score.org/washingtondc/event/office-hours-how-start-selling-amazons-store-9192023 | Other Webmaster | No | taylor.hedgepeth@score.org | Don | Krasnick | Philadelphia | Event Manager Webmaster | score.org/philadelphia | |||||||||||
| 125 | 372 | 08/23/23 11:10 AM | 08/31/23 12:39 PM | Show image sizes - both physical and aspect ratio - when displaying/selecting images. | Enhancement Request - Drupal | In Review | | | Only the name and small image are shown | When a webmaster is looking at possible images to include/edit show both the physical size (in pixels) and the aspect ratio. This would make it easier to be sure to pick out the correct image, based on where it's being used. Ideally the same thing would be done when editing an event in Engage so that the event manager only selects an image with the proper aspect ratio. This would also allow the event manager to have more control over what the event looks like on the website and eliminate the need for potential webmaster intervention. | https://www.score.org/admin/content/media | Other Webmaster | Yes | taylor.hedgepeth@score.org | Donald | Krasnick | Philadelphia | Webmaster | score.org/philadelphia | |||||||||||
| 126 | 371 | 08/19/23 6:43 AM | 08/22/23 8:28 AM | This is an Engage recommendation: Under Client Details, recommend adding a "website" field. Many of our clients have websites and there is no place within Engage to store this information. | Enhancement Request - Engage | In Review | | This is an Engage request. Taylor to send to Engage team for review. | | Missing field - currently no place to store client website address/URL | Add Field - Add "website" field in Engage under "Client Details" | https://scoreengage.my.site.com/s/case/5005a00002drKo7AAE/daphneanderson-mentoring-request | Volunteers | No | linda.stacy@score.org | Charissa | Rubey | Mermphis | Mentor | www.score.org/memphis | ||||||||||
| 127 | 370 | 08/09/23 7:40 AM | 08/22/23 8:33 AM | Engage to Drupal event sync should update all "categories" currently supported by Engage | New Feature | In Review | | This is an Engage request. Taylor to send to Engage team for review. | | For example, in Engage, set the "Business Stage" to any value and when the event's page in Drupal is created/refreshed it won't be set. | All "Categories" supported in Engage should be updated in Drupal for an event. | https://www.score.org/philadelphia/event/financial-matters-startups-092723 | Client Volunteers Webmaster | No | linda.stacy@score.org | Donald | Krasnick | Philadelphia | Webmaster | score.org/philadelphia | ||||||||||
| 128 | 369 | 08/07/23 4:43 PM | 08/20/23 7:46 AM | This is a request to enhance the Events Calendar on the site. Is it possible to add a pop-up on hover of the events with the full workshop name and date? | Enhancement Request | In Review | | | Currently there is only a truncated description of the event | Either a full description, or a short listing with a full description upon hovering over the date. | https://www.score.org/ventura/events-calendar | Client Volunteers | No | taylor.hedgepeth@score.org | Danielle | Malconian | Ventura 0255 | Marketing Lead Mentor Webmaster | https://www.score.org/ventura | |||||||||||
| 129 | 368 | 08/04/23 1:12 PM | 08/20/23 7:46 AM | Include a "Location" facet in the site-wide search results | Enhancement Request | In Review | | | Do a site-wide search for something that returns results from multiple chapters ("business plan", e.g.). There are facets for content type, industry, topic, format, etc. but not for "location". | Include a "location" facet on the left. If a user is searching for a particular page they may have been told that chapter created the page, but they can't tell unless they actually click on the page. | Do a site-wide search for "business plan". | Client Volunteers | No | taylor.hedgepeth@score.org | Donald | Krasnick | Philadelphia | Webmaster | score.org/philadelphia | |||||||||||
| 130 | 367 | 08/01/23 11:00 AM | 08/21/23 6:36 AM | Our branch, currently Arrowhead is being rebranded NorthStar All references to Arrowhead need to be changed to NorthStar on the chapter home page and on the chapter page (url below) And, we would like our branches, NorthStar, Brainerd Lakes, Western Wisconsin and St. Cloud to appear under Twin Cities Chapter when a user clicks the + button upon entry of their zip code | Chapter Changes | In Review | | | If I enter a Minnesota zip code and hit +, the Twin Cities, South Metro, Northern Michigan, etc chapters show up. Our chapters need their own identiies so it would be nice to have their pages show up when a user enters their zip code | When a Minnesota zip code is entered and user clicks +, our branches will appear under Twin Cities Chapter | https://www.score.org/twincities/arrowhead-region-score-services | Client Volunteers | Yes | linda.stacy@score.org | Marshall | Hogenson | Twin Cities | Other | https://www.score.org/twincities | |||||||||||
| 131 | 365 | 07/20/23 8:42 AM | 07/26/23 1:11 PM | Link to client's website on success story page should open in a new tab (target=_blank) | Enhancement Request | In Review | | | Client's website opens in same tab | Client's page should open in a new tab. FB, Twitter, LinkedIn do that already. | https://www.score.org/philadelphia/success-story/ursulas-about-phace-rittenhouse-studio | Client | No | taylor.hedgepeth@score.org | Donald | Krasnick | Philadelphia | Webmaster | score.org/philadelphia | |||||||||||
| 132 | 360 | 07/07/23 11:00 AM | 07/07/23 11:00 AM | Redesign resource content type so the featured image is not so large | Enhancement Request | In Review | | | taylor.hedgepeth@score.org | |||||||||||||||||||||
| 133 | 361 | 07/07/23 11:00 AM | 07/07/23 11:00 AM | Redesign related content feature so that it looks good when only 1 or 2 nodes are selected. | Enhancement Request | In Review | | | taylor.hedgepeth@score.org | |||||||||||||||||||||
| 134 | 362 | 07/07/23 11:00 AM | 07/07/23 11:00 AM | Pinned events should appear in that chapters event search results | Bug Fix | In Review | | | taylor.hedgepeth@score.org | |||||||||||||||||||||
| 135 | 363 | 07/07/23 11:00 AM | 07/07/23 11:00 AM | Improve padding of layout builder blocks | Enhancement Request | In Review | | | taylor.hedgepeth@score.org | |||||||||||||||||||||
| 136 | 359 | 07/07/23 10:54 AM | 07/07/23 10:54 AM | Related to the persistence of the "my location" option in the secondary, we need a new way to identify content belonging to another chapter (instead of changing the location/menu) | Enhancement Request | In Review | 4.56 | | | taylor.hedgepeth@score.org | ||||||||||||||||||||
| 137 | 358 | 07/07/23 10:53 AM | 07/07/23 10:53 AM | Persistence of the "my location" option in the secondary menu | Enhancement Request | In Review | 4.6 | | | When a user is on SCORE.org, if they had previously selected a “home” chapter i.e. SCORE Jacksonville, but then they scroll down the home page and click on one of the featured success stories, i.e. Elderberry Elixir, that this automatically switches their “home” chapter to the home chapter of THAT success story (in this case Southwest Florida). So that if their user journey continues, i.e. they search for a mentor or look at local workshops, they are now on that success story’s local chapter page instead of the one they self-selected as their “home” chapter. | taylor.hedgepeth@score.org | |||||||||||||||||||
| 138 | 357 | 07/07/23 10:52 AM | 11/30/23 10:11 AM | Find a Location page | Enhancement Request | Added as JIRA Ticket | 4.5 | | | When searching for a SCORE chapter ("SCORE Philadelphia", e.g.) Google might return a link called "Find A Chapter Near You" which ends up at URL: https://www.score.org/find-location But that's a hard-coded list of chapters that's (probably?) out of date. | taylor.hedgepeth@score.org | |||||||||||||||||||
| 139 | 356 | 07/07/23 10:50 AM | 07/07/23 10:50 AM | (Part of Spanish experience epic) Coming from the homepage, I navigate to the SCORE National 'Centro de propietarios de empresas Hispanas and click 'ver mas'. This opens a new page https://www.score.org/entrepreneur-type/hispaniclatin-entrepreneurs?set-preference=entrepreneur_type--570&consent=all which, although the content it was coming from was in Spanish, the new page presents relevent content in both languages | Enhancement Request | In Review | 5 | | | taylor.hedgepeth@score.org | ||||||||||||||||||||
| 140 | 353 | 07/07/23 10:50 AM | 07/07/23 10:50 AM | Spanish Experience on the website (many tickets to improve this experience) | Enhancement Request | In Review | 5 | | | taylor.hedgepeth@score.org | ||||||||||||||||||||
| 141 | 354 | 07/07/23 10:50 AM | 07/07/23 10:50 AM | Change language on mentor profiles related to availability | Enhancement Request | In Review | 5 | | | taylor.hedgepeth@score.org | ||||||||||||||||||||
| 142 | 355 | 07/07/23 10:50 AM | 07/07/23 10:50 AM | Fix taxonomy pages to display the correct labels on cards, to display card view (similar to other search pages) and to only display events, resources and success stories. | Enhancement Request | In Review | 5 | | | taylor.hedgepeth@score.org | ||||||||||||||||||||
| 143 | 350 | 07/07/23 10:20 AM | 07/07/23 10:20 AM | Gated Content - Allows us to add a lead generation form to high-value resources on the website. | Enhancement Request | In Review | | | taylor.hedgepeth@score.org | |||||||||||||||||||||
| 144 | 351 | 07/07/23 10:20 AM | 07/07/23 10:20 AM | Authenticated experience, including basic business owner profile management - Add the ability for clients to create user profiles on the site and use their information to recommend events, mentors, and resources. Share this information with their Engage contact record. | Enhancement Request | In Review | | | taylor.hedgepeth@score.org | |||||||||||||||||||||
| 145 | 352 | 07/07/23 10:20 AM | 07/07/23 10:20 AM | Learning List/Curated Content - Add the ability to pull content together in a learning path. This has been previously mocked up in Figma; revisit design for the Drupal Content type. | Enhancement Request | In Review | | | taylor.hedgepeth@score.org | |||||||||||||||||||||
| 146 | 347 | 07/07/23 10:20 AM | 07/07/23 10:20 AM | Enhanced Integration of designated third-party system touchpoints - Deeper integration between the website and Salesforce CRM; Could also include a better connection with our email service provider. | Enhancement Request | In Review | | | taylor.hedgepeth@score.org | |||||||||||||||||||||
| 147 | 348 | 07/07/23 10:20 AM | 07/07/23 10:20 AM | Editorial Workflow - This is an improved content creation and publishing experience for all content administrators, including external contributors, Chapter webmasters, and SCORE employees. | Enhancement Request | In Review | | | taylor.hedgepeth@score.org | |||||||||||||||||||||
| 148 | 349 | 07/07/23 10:20 AM | 07/07/23 10:20 AM | Add sponsor opt-in for online courses/recorded webinars | Enhancement Request | In Review | | | taylor.hedgepeth@score.org | |||||||||||||||||||||
| 149 | 345 | 07/07/23 10:17 AM | 07/07/23 10:17 AM | Redesign the hero banners so they are smaller in size | Enhancement Request | In Review | | | taylor.hedgepeth@score.org | |||||||||||||||||||||
| 150 | 346 | 07/07/23 10:17 AM | 07/07/23 10:17 AM | Add zip code field for mentoring requests and volunteer applications to the hero block | Bug Fix | In Review | | | taylor.hedgepeth@score.org | |||||||||||||||||||||
| 151 | 343 | 07/07/23 10:16 AM | 07/07/23 10:16 AM | New solution for Google Cloud Zip calls | Bug Fix | In Review | 5 | | | taylor.hedgepeth@score.org | ||||||||||||||||||||
| 152 | 342 | 07/07/23 10:15 AM | 08/21/23 6:29 AM | Warning when opening external links | Bug Fix | In Review | 5 - Highest Priority | | | candice.stennett@score.org | ||||||||||||||||||||
| 153 | 336 | 07/06/23 12:00 PM | 07/07/23 10:00 AM | In the previous SCORE local website we utilized the event calendar that came as a widget from Constant Contact. The unique feature of this calendar was that workshop/roundtable events remained on the calendar even after they were completed in most cases for several years. In the new Event Calendar that comes from Engage, as soon as an event is complete, it is gone off the calendar. Our workshop committee found the old calendar very useful in planning for future months (or years) by referring to the past calendars for quick reference. For mentoring clients we often get asked what kind of workshop to we present. It was easy and convenient to refer the client to look at our old calendar and review topics that had been, and will be covered. Now you send someone to our new calendar, and in the last week of the month, and there is nothing, because everything has been wiped clean. It is kind of embarrassing when a client sends you an email and says "I saw nothing on your calendar" If clients visit the website for the first time and click on the Chapter calendar it doesn't look like you have not been a very busy chapter based on all of the past calendars since they are all blank. I would certainly think there is some way to retain some of the history rather than totally eliminating 10 minutes after the workshop is over. I am sure that in your own personal calendar on your phone or desktop you would find it rather annoying if all your appointments disappeared as soon as you completed them. Thank you for your consideration. Jim | New Feature | In Review | | | Events immediately eliminated from Engage calendar once workshop is completed | Retain workshops on calendar for at least a year | https://www.score.org/eastcentraliowa/events-calendar | Client Volunteers | Yes | https://app.constantcontact.com/pages/campaigns/view/calendar/month | taylor.hedgepeth@score.org | Jim | Vancura | East Central Iowa | Event Manager Mentor Webmaster | https://www.score.org/eastcentraliowa | ||||||||||
| 154 | 335 | 07/05/23 6:46 AM | 07/05/23 6:46 AM | When I enter SE Michigan in the Location Search Field, it does not show up in the results. Ann Arbor is missing from the list of search results as well even though it is the closet chapter to SE Michigan The only way to find SE Michigan is to enter a zip code | Bug Fix | | | The search result does not provide the SE Michigan location | When SE Michigan is entered SE Michigan it should be the first search result to appear. Ann Arbor should be the second result since it is the closet to the SE Michigan chapter. | https://www.score.org/semichigan/local-resources/startup-resources?proximity%5Bvalue%5D=300&proximity%5Bsource_configuration%5D%5Borigin_address%5D=SE+Michigan&location_search=open | Client Other Volunteers Webmaster | Yes | web-form@smartsheet.com | Kenya | Wiedemann | SE Michigan | Client Intake Coordinator Vendor/Contractor Webmaster | score.org/semichigan | ||||||||||||
| 155 | 329 | 06/30/23 10:36 AM | 07/02/23 9:51 AM | Page should be removed: https://www.score.org/content/mentor-profiles | Content Change | Resolved | | I deleted the page as it contained outdated information for a chapter (mentors who have resigned). Did not redirect. | | Page can be reached via site search | Page should be removed: https://www.score.org/content/mentor-profiles | https://www.score.org/content/mentor-profiles | Client | No | Staff | candice.stennett@score.org | Donald | Krasnick | Philadelphia | Webmaster | donald.krasnick@scorevolunteer.org | score.org/philadelphia | ||||||||
| 156 | 328 | 06/28/23 12:12 PM | 07/03/23 7:25 AM | It would be helpful if the "need help? chat with us" feature at the bottom of the website homepage was clear about the chat feature being with national and not the local chapter. | Enhancement Request | Sent to Staff to Resolve | | | We have had some confusion around this in the past as people will use the chat function to ask questions about chapter workshops and since there are some big differences between workshop policies it ended up confusing people. For example, we charge for our workshops and they are not recorded, where as National offers free workshops and recordings. | It would just be great if it said something about you are chatting with national and please email greaterseattle@scorevolunteer.org for direct communication with the chapter. | https://www.score.org/seattle | Client | No | taylor.hedgepeth@score.org | Alex | Evans | Greater Seattle | Client Intake Coordinator | alex.evans@scorevolunteer.org | score.org/seattle | ||||||||||
| 157 | 333 | 07/03/23 8:46 AM | 07/03/23 8:46 AM | Change behavior of paused mentor profiles | Enhancement Request | In Review | 5 | | | taylor.hedgepeth@score.org | ||||||||||||||||||||
| 158 | 334 | 07/03/23 8:46 AM | 07/03/23 8:46 AM | Change language on mentor profiles related to availability | Enhancement Request | In Review | 5 | | | taylor.hedgepeth@score.org | ||||||||||||||||||||
| 159 | 327 | 06/22/23 11:24 AM | 07/02/23 9:51 AM | When entering client data there is a question asking if the client started a new business. If you answer 'yes" you are then forced to answer many questions - revenue, growth among them. We have done a chapter survey and most active mentors agree this is an issue that should be corrected. Why? We can often answer some of the questions but not all and our clients are not always willing to share this information. This distorts our data on how many clients have actually started a business which is key data for us and for SCORE National. | Enhancement Request | In Review | | | The workaround we employ is checking the box 'client has not started a business' rather than try to guess at the required info. If you don't fill it in, you can not complete the entry of the coaching session into the system. The other workaround is to put all zeroes in which is typically inaccurate data. Again, this causes much of the data to be incorrect or not entered at all. | There should be an option to say 'yes' to a client starting a business. Then all the following information fields should be considered optional. Fill in the data if you have it or just skip by the question and move to the next step in data entry. This would make the responses to the question 'has the client started a new business' more accurate and give greater accuracy to this question both locally and nationally. | this is in SCORE Engage when entering a new session | Other Volunteers | No | candice.stennett@score.org | Mike | Kotubey | Fort Worth | Mentor | michael.kotubey@scorevolunteer.org | fortworth.score.org | ||||||||||
| 160 | 326 | 06/19/23 9:50 AM | 11/21/23 5:31 PM | Our email address is incorrect on the chapter website, in both the footer and the "About" page. Our correct email address is: info.southeastnj@scorevolunteer.org | Content Change | Resolved | | This is a content change. The email address has been updated. | | Goes to an unmonitored email address | Email address should appear correctly in all places | https://www.score.org/southeastnj | Client | No | andrea.gwartney@score.org | Anthony | Maceroli | SCORE Southeast NJ | Chapter Chair Volunteer Intake Coordinator Webmaster | anthony.maceroli@scorevolunteer.org | www.score.org/southeastnj | |||||||||
| 161 | 324 | 06/02/23 9:21 AM | 07/02/23 9:51 AM | Requesting a way to add space or remove space from layouts. | Design & Layout | In Review | | This is being reviewed by the SCORE staff. We will update this ticket again once we've determined the best course of action. Thank you for your patience. | | Unless there is documentation and therefore its a user issue (me!), it seems random that there's either too much room or too little room between sections or blocks. I've played with the "Top Spacing/Margin" field that doesn't seem to do anything. | Would like to be able to add or remove space on a page layout, whether it's something like Constant Contact offers - a "spacer" that you insert as you would any other asset. | https://www.score.org/washingtondc/local-workshops/amazon | Client Volunteers Webmaster | Yes | candice.stennett@score.org | Laura | Gosse | Washington DC | Webmaster | laura.gosse@scorevolunteer.org | score.org/washingtondc | |||||||||
| 162 | 321 | 05/23/23 8:55 AM | 06/12/23 2:47 PM | At the time of the cutover of the new website, we were all told that there would be a permanent redirect in place for all of the old local chapter websites to the new local pages on the new website. Ours is not working. Our old URL address, www.southeastnj.score.org, does not redirect to the hew site. | Bug Fix | Added to Backlog | | Taylor received this in campaigns@. Taylor currently creating a ticket in JIRA. We will update this ticket again once we have a solution. | | Our old URL address, www.southeastnj.score.org, does not redirect to the new site. | Our old URL address, www.southeastnj.score.org needs to be redirected. | www.southeastnj.score.org | taylor.hedgepeth@score.org | Taylor | Hedgpeth | National | ||||||||||||||
| 163 | 320 | 05/19/23 9:42 AM | 07/02/23 9:51 AM | frequent question on LiveChat: how many hours is the course? webinars have hour duration posted, but not courses Change: on course module page: "typically 1 hour, not including any homework" on course landing page: #modules x time per module Hi Patricia Pearson (Thu, 5/18/2023, 09:16:28 pm) Hello, How long are the courses? for someone new to the site, it’s not immediately obvious so this is helpful for someone looking to participate in these great courses. This is also relevant to SEAP participants who need to plan & report their Unemployment SEAP program plan and results | Content Change | Sent to Staff to Resolve | | This is being reviewed by the SCORE staff. We will update this ticket again once we've determined the best course of action. Thank you for your patience. | | see above | all customers should have an expectation of particular course and webinar durations | Live Chat client today | Client | No | candice.stennett@score.org | Mark | Krosse | National | District Director Other | mkrosse@scorevolunteer.org | score.org | LC volunteer | ||||||||
| 164 | 319 | 05/18/23 3:16 AM | 07/02/23 9:51 AM | For mentor matchmaker, per LiveChat client requests It would be helpful if the Location field had an option for a new user to enter their zip code, resulting in closest chapter match. Frequent LC client requests are: "where is the Score chapter nearest me" | Enhancement Request | In Review | | This is being reviewed by the SCORE staff. We will update this ticket again once we've determined the best course of action. Thank you for your patience. | | A new client does not know their nearest Score chapter location, they may have missed or misunderstood the homepage option; and have gone straight to mentor matchmaker | client can use mentor matchmake either by location name [which often is not a city name; eg Capital Corridor ....]; they could use their zip code | any | Client Other | No | candice.stennett@score.org | mark | krosse | District Director Other | mkrosse@scorevolunteer.org | any | ||||||||||
| 165 | 318 | 05/16/23 2:57 PM | 11/21/23 5:28 PM | The "upcoming events" section highlights all upcoming events. The issue were having is we find it to be slightly misleading, as it highlights both national webinars, local webinars, and local chapter events. | Design & Layout | Resolved | | There is a way to use the upcoming events block and distinguish between National and Chapter events. Please reach out to andrea.gwartney@score.org to walk you through the process. | | There are no bugs with the feature. It highlights all events properly, we are just looking for a way to distinguish the true local events. | Ideally, we'd have two "upcoming events" sections. One would be "Upcoming Chapter Events" and "Upcoming Online Events" or something like that. This would just make it more clear to all parties using the sites on which events are put on directly by our chapter vs. a general webinar. | https://www.score.org/longbeach | Client Volunteers | Yes | andrea.gwartney@score.org | Michael | Aguilera | Score Long Beach / South Bay | Other | michaelaguilera95@gmail.com | https://www.score.org/longbeach | Social Media / Webmaster Assistant | ||||||||
| 166 | 310 | 05/11/23 5:32 PM | 11/21/23 5:03 PM | We have mentors that for person privacy/security reasons do not want to be displayed on the website. As webmasters we currently do have the ability to remove them, so they will not be displayed, and I am doing this, however there is a better approach. Change Request - Give the mentor the ability to decide if they want to be displayed on the website or not. (Note this is not about search capabilities) Change - Add a check on/off box In the Engage mentor profile, which allows the mentor to 1) Understand that they could be displayed on the website. 2) Give them the ability to choose to be displayed or not. NOTE: I know this is primarily an Engage upgrade and probably not much of a website upgrade. I will next try to find an Engage Enhancement request form and fill it out. | Enhancement Request - Engage | In Review | 2.4 | | This is being reviewed by the SCORE staff. We will update this ticket again once we've determined the best course of action. Thank you for your patience. | | No problem with current functionality as it is now. This would be an additional functionality request. It may involve so website work, but primarily would require an Engage upgrade. | Will not effect front end users. | There isn't one, this would be new functionality. | Volunteers | No | andrea.gwartney@score.org | Peter | Cantone | Portland OR | Webmaster | peter.cantone@scorevolunteer.org | https://www.score.org/portlandor | ||||||||
| 167 | 309 | 05/11/23 2:40 PM | 07/03/23 8:34 AM | Pinning event's from the Homepage Pinned event's button does not pin them to the desired chapter. | Bug Fix | In Review | 3.1 | | This is being reviewed by the SCORE staff. We will update this ticket again once we've determined the best course of action. Thank you for your patience. | | When you pin event's using the pinned event button on a homepage, it does not show up on the desired chapter's local workshop page. | Pinning event's from a chapter's homepage should pin the event. | Attempting to the event from the pinned events button on any chapter homepage will replicate this issue. | Volunteers Webmaster | No | taylor.hedgepeth@score.org | Michael | Duong | Vendor/Contractor | michaeld@ecropolis.com | Any Chapter homepage | |||||||||
| 168 | 308 | 05/05/23 2:09 PM | 07/03/23 8:44 AM | From the Worcester Chapter: There's confirmation of the acceptance of the Marlborough Branch from the Worcester chapter to Boston (it is noted as Inactive within our chapter in Engage). I have just been informed by our CIC that we are continuing to receive client inquiries from the zip codes affiliated with that branch's location. May I ask that you please transfer the chapter to the Boston chapter as an active branch location. | Bug Fix | In Review | 4 | | This is being reviewed by the SCORE staff. We will update this ticket again once we've determined the best course of action. Thank you for your patience. | | There's confirmation of the acceptance of the Marlborough Branch from the Worcester chapter to Boston (it is noted as Inactive within our chapter in Engage). I have just been informed by our CIC that we are continuing to receive client inquiries from the zip codes affiliated with that branch's location. May I ask that you please transfer the chapter to the Boston chapter as an active branch location. | Please transfer the Worcester chapter to the Boston chapter as an active branch location. | https://www.score.org/worcester | Client Volunteers Webmaster | taylor.hedgepeth@score.org | Taylor | Hedgpeth | Webmaster | taylor.hedgpeth@score.org | https://www.score.org/worcester | ||||||||||
| 169 | 307 | 05/05/23 8:45 AM | 07/02/23 9:51 AM | From External Relations team: If a user who has not selected a “home” chapter is browsing success stories on SCORE.org and clicks to view any of the featured stories, i.e. “Taking Responsibility for Your Own Success,” they are automatically redirected to the “home” chapter page for that success story (in this case Madison) and the “home chapter” switches for every new success story that same user views, rather than allowing them to browse success stories and not have a local chapter selected or if they do, to maintain their self-selected SCORE chapter home page. | Bug Fix | In Review | | This is being reviewed by the SCORE staff. We will update this ticket again once we've determined the best course of action. Thank you for your patience. | | If a user who has not selected a “home” chapter is browsing success stories on SCORE.org and clicks to view any of the featured stories, i.e. “Taking Responsibility for Your Own Success,” they are automatically redirected to the “home” chapter page for that success story (in this case Madison) and the “home chapter” switches for every new success story that same user views, rather than allowing them to browse success stories and not have a local chapter selected or if they do, to maintain their self-selected SCORE chapter home page. | When clients/staff click on featured success stories, we don't want their 'home' chapter to be switched to the success stories chapter. | https://www.score.org/ | Client Volunteers Webmaster | candice.stennett@score.org | Taylor | Hedgpeth | Webmaster | taylor.hedgpeth@score.org | https://www.score.org/ | |||||||||||
| 170 | 306 | 05/05/23 8:40 AM | 07/03/23 8:44 AM | From External Relations team: As you continue to update the success stories on SCORE.org as well as the naming conventions to include the chapter, we noticed that with this change: When a user is on SCORE.org, if they had previously selected a “home” chapter i.e. SCORE Jacksonville, but then they scroll down the home page and click on one of the featured success stories, i.e. Elderberry Elixir, that this automatically switches their “home” chapter to the home chapter of THAT success story (in this case Southwest Florida). So that if their user journey continues, i.e. they search for a mentor or look at local workshops, they are now on that success story’s local chapter page instead of the one they self-selected as their “home” chapter. | Bug Fix | In Review | 4.6 | | This is being reviewed by the SCORE staff. We will update this ticket again once we've determined the best course of action. Thank you for your patience. | | When a user is on SCORE.org, if they had previously selected a “home” chapter i.e. SCORE Jacksonville, but then they scroll down the home page and click on one of the featured success stories, i.e. Elderberry Elixir, that this automatically switches their “home” chapter to the home chapter of THAT success story (in this case Southwest Florida). So that if their user journey continues, i.e. they search for a mentor or look at local workshops, they are now on that success story’s local chapter page instead of the one they self-selected as their “home” chapter. | When you're on the homepage and click on a success story, we don't want their 'home' chapter to be switched to the success stories chapter. | https://www.score.org/ | Client Volunteers Webmaster | taylor.hedgepeth@score.org | Taylor | Hedgpeth | Webmaster | taylor.hedgpeth@score.org | https://www.score.org/ | ||||||||||
| 171 | 305 | 05/05/23 8:35 AM | 06/12/23 2:47 PM | From External Relations team: The “Use my Current Location” feature on SCORE.org to select a local chapter does not seem to be working? You might already be working on this but wanted to flag for your attention if not. | Bug Fix | In Review | | This is being reviewed by the SCORE staff. We will update this ticket again once we've determined the best course of action. Thank you for your patience. | | The “Use my Current Location” feature on SCORE.org to select a local chapter does not seem to be working. | Allow the “Use my Current Location” feature on SCORE.org to select a local chapter. | https://www.score.org/ | Client Volunteers | No | taylor.hedgepeth@score.org | Taylor | Hedgpeth | Webmaster | taylor.hedgpeth@score.org | https://www.score.org/ | ||||||||||
| 172 | 304 | 04/29/23 12:48 PM | 07/07/23 11:00 AM | Translate button does not display entire list of languages. | Bug Fix | In Review | 3.78 | | This is being reviewed by the SCORE staff. We will update this ticket again once we've determined the best course of action. Thank you for your patience. | | Pressing the button brings up the list of languages but if you try to scroll down the list it drops you out of translate. If you select one of the languages that display without scrolling for instance Afrikaans, then it works; however, Afrikaans through Cebuano are the only ones visible without moving the screen. We need to translate into Spanish which is of course way down the list somewhere. | Once you select the translate button the list remains visible while you scroll down the list and until you select your desired language. | https://www.score.org/tulsa/local-resources | Client Volunteers | No | taylor.hedgepeth@score.org | William | Griggs II | Tulsa 0194 | Chapter Chair | bill.griggs@scorevolunteer.org | https://www.score.org/tulsa | ||||||||
| 173 | 303 | 04/27/23 1:11 PM | 07/03/23 8:26 AM | The upcoming events block does not show only pinned events. | Enhancement Request | In Review | 2.71 | | This is being reviewed by the SCORE staff. We will update this ticket again once we've determined the best course of action. Thank you for your patience. | | Currently, the upcoming events block shows the chapter's events or the chapter's events and pinned events. There is no way of only having pinned events shown. You can check the pinned events only, but the block shows the text no upcoming events. | The upcoming events block should have a feature where only the pinned events are shown. Chapters like to have their events in one block and below that events from other chapters that they have hand selected. | https://www.score.org/sanfrancisco/local-workshops | Client Webmaster | No | taylor.hedgepeth@score.org | Alejandro | Rodriguez | Vendor/Contractor | alejandro@ecropolis.com | All of them | |||||||||
| 174 | 301 | 04/21/23 12:48 PM | 07/03/23 8:29 AM | The footer's email signup can be confusing/different if the chapter is using the email opt-in slider from Ecropolis. | Enhancement Request | In Review | 2.64 | | This is being reviewed by the SCORE staff. We will update this ticket again once we've determined the best course of action. Thank you for your patience. | | If a chapter is using the Ecropolis email opt-in slider and wants to have the footer email signup use the same form that can't be done. The typical (only?) solution is to have the footer signup use a CTCT-based signup form which looks different than the email opt-in slider. | If a chapter is using the Ecropolis email opt-in slider then the chapter should be able to totally eliminate the footer signup section, relying instead of the slider. The footer slider would remain if a user hadn't yet specified their location. | score.org/philadelphia | Client Webmaster | No | taylor.hedgepeth@score.org | Donald | Krasnick | Philadelphia | Webmaster | donald.krasnick@scorevolunteer.org | score.org/philadelphia | ||||||||
| 175 | 299 | 04/10/23 2:30 PM | 07/03/23 8:15 AM | Add Find a Mentor CTA to success story pages. | Design & Layout | In Review | 2 | | This is being reviewed by the SCORE staff. We will update this ticket again once we've determined the best course of action. Thank you for your patience. | | No CTA | By adding Find a Mentor CTA to success story pages, this will allow the clients read a success story then see how to Find a Mentor. | score.org/success-stories | Client Volunteers | taylor.hedgepeth@score.org | Taylor | Hedgpeth | Other | taylor.hedgpeth@score.org | score.org | Marketing Specialist | |||||||||
| 176 | 297 | 04/04/23 3:31 PM | 07/03/23 8:23 AM | We do hybrid workshops, both In-person and Online. We work with ur surrounding chapters to put our online webinars on their local-workshop pages. But we don't want to list in-person ones on their sites. So, we'd like a third option, Hybrid, that we could make display as well as our online ones on those related chapter sites. | Enhancement Request | In Review | 2.4 | | This is being reviewed by the SCORE staff. We will update this ticket again once we've determined the best course of action. Thank you for your patience. | | We miss some workshops on related sites. | have a hybrid choice. | score.org/twincities/local-workshops | Client | No | taylor.hedgepeth@score.org | Daniel | Nissen | Twin Cities | Webmaster | daniel.nissen@scorevolunteer.org | /twincities | ||||||||
| 177 | 295 | 04/01/23 4:38 PM | 07/03/23 8:23 AM | We have many Live Events, which are Hybrid Live Events (attendance in person & Zoom). On Drupal website events we have these settings for Events (they are synchronized from Engage): Event Type: Live Event, Recorded Webinar, Virtual Conference Attendance Type: In Person, Online Please add Attendance Type: Hybrid to be selected either manually in Drupal, or if both an address and a webinar link are present in the Engage event then it should be Hybrid, or add Attendance Type to Engage event setup. Adding Event Type to Engage will also be helpful. | Enhancement Request | In Review | 2.44 | | This is being reviewed by the SCORE staff. We will update this ticket again once we've determined the best course of action. Thank you for your patience. | | Workshops/Events: There is no Attendance Type: Hybrid for Hybrid Live Events (attendance in person & Zoom) | Workshops/Events in Drupal: Please add Attendance Type: Hybrid to be selected either manually in Drupal, or if both an address and a webinar link are present in the Engage event then it should be Hybrid, or add Attendance Type to Engage event setup. Adding Event Type to Engage will also be helpful. | https://www.score.org/ri/local-workshops | Client | Yes | taylor.hedgepeth@score.org | Babak | Taleghani | SCORE Rhode Island | Event Manager Webmaster | babak.taleghani@scorevolunteer.org | https://www.score.org/ri | ||||||||
| 178 | 293 | 03/29/23 2:00 PM | 07/03/23 8:30 AM | When viewing the Local Workshop's Calendar on Mobile view, the Calendar does not start on 'Today's Date', it seems to instead start on the first event one month prior to today's date. When you view 'Nashville's' Local Workshop calendar, it starts on the closest event post 'Today's Date', which is correct. Mobile view also shows all the events for 2023 in a list view. The Today button is not usable on mobile view, assuming its due to showing all events in list view for the current year. There is no 'Month', 'Week', 'Day' button as there is on Desktop view. List view seems to be automatically applied on Mobile | Bug Fix | In Review | 2.83 | | This is being reviewed by the SCORE staff. We will update this ticket again once we've determined the best course of action. Thank you for your patience. | | In the mobile view of score, when users look at the Broward Calendar, the current date/event starts a month prior to the current date. The calendar shows events for the entire year which is also in list view. | The calendar start and show events on the current date and post-current date. Users should have the option to see the events in either list OR Calendar view via month, week, or day. | Please use this link in mobile view. https://www.score.org/broward/local-workshops | Client Webmaster | Yes | taylor.hedgepeth@score.org | Michael | Duong | Broward | Vendor/Contractor | michaeld@ecropolis.com | https://www.score.org/broward | ||||||||
| 179 | 292 | 03/29/23 1:54 PM | 07/07/23 11:00 AM | Adding a document to the Text WYSIWYG does not show up and instead shows a URL in plain text form. Please refer to screenshot. | Bug Fix | In Review | 3.38 | | This is being reviewed by the SCORE staff. We will update this ticket again once we've determined the best course of action. Thank you for your patience. | | Adding a document to a texxt wysiwyg does not appear and instead shows the URL in plain text. | The document should appear without showing a URL. | This bug can be replicated by attempting to upload a document to a Text Wysiwyg and saving it. | Client Volunteers Webmaster | Yes | taylor.hedgepeth@score.org | Michael | Duong | Vendor/Contractor | michaeld@ecropolis.com | N/a | |||||||||
| 180 | 291 | 03/29/23 1:48 PM | 07/03/23 8:44 AM | In reference to the Contact Us Form on any chapters pages, Form submissions do not go to the email set in Engage. They go to the email set in the footer menu of the chapter and if there is not email in the footer, users that submit information into the form, it gets sent nowhere in the backend. | Bug Fix | In Review | 4.5 | | This is not a website issue. This is an Engage issue. This must be sent to the Engage team to handle and respond. | | If the chapter doesn't have an email in the footer, the information gets sent nowhere in the backend with no notes showing a confirmation of submission. | There should be a warning or something noting to users that the information cannot be acquired at this time or stopping users from submitting information. Admins should be notified that users are trying to submit information but there is no place to send the information. Please see screen shots attached. | Any About page that has a contact us form, with no email in the footer. | Client | Yes | taylor.hedgepeth@score.org | Michael | Duong | Vendor/Contractor | michaeld@ecropolis.com | N/A | |||||||||
| 181 | 288 | 03/29/23 1:17 PM | 07/03/23 8:34 AM | Cannot add local video to media with WYSIWYG block. It only allows for images and remote video. Cannot select the video saved in media library | Bug Fix | In Review | 2.33 | | This is being reviewed by the SCORE staff. We will update this ticket again once we've determined the best course of action. Thank you for your patience. | | Cannot add local video to media with WYSIWYG block. It only allows for images and remote video. Cannot select the video saved in media library as there is no option to select the video nor add a MP4 file. | Users should have the ability to add local videos to the WYSIWYG Block as well as having the option to upload it thru the media library. | Please see screen shots for an example of comparison of how it should be. | Yes | taylor.hedgepeth@score.org | Michael | Duong | Vendor/Contractor | michaeld@ecropolis.com | n/a | ||||||||||
| 182 | 287 | 03/29/23 1:05 PM | 07/03/23 8:35 AM | When manually adding all the mentors in the chapter with the Featured Mentor block, it appears as if all of their images display when in layout editor but once you save the page it removes them and uses the placeholder image. When you click into the profiles that have images, you can see it on their actual profile but when viewing with the block they do not appear. | Bug Fix | In Review | 2.78 | | This is being reviewed by the SCORE staff. We will update this ticket again once we've determined the best course of action. Thank you for your patience. | | When trying to use the Featured Mentors block, after hitting save in the layout editor, the images for the Mentors profile disappear and go to the default image holder. | The mentors profile image should appear, since the profiles have images already in them. | This can be done in any Featured Mentor block by adding the block, and saving it in the layout editor. | Client Volunteers Webmaster | Yes | taylor.hedgepeth@score.org | Michael | Duong | Merrimack Valley | Vendor/Contractor | michaeld@ecropolis.com | https://www.score.org/merrimackvalley | ||||||||
| 183 | 286 | 03/29/23 12:37 PM | 07/03/23 8:26 AM | Success stories force populates an extra field called 'How Did Your Business Get Started?' after publishing the story. This is due to adding text into the 'Summary' in the backend for Success stories previews. | Bug Fix | In Review | 2.22 | | This is being reviewed by the SCORE staff. We will update this ticket again once we've determined the best course of action. Thank you for your patience. | | Summary does not auto fill for the page preview, instead you have to manually fill it in. When you manually fill Summary box, it forces the ‘How did your business get started’ Title to appear on the Success story page. | The page preview should be autofilled, or if done manually, should not force populate the additional title to appear. | https://www.score.org/cleveland/success-story/creating-niche-art-community-how-we-built-our-independent-art-supply-store | Client Webmaster | Yes | taylor.hedgepeth@score.org | Michael | Duong | Cleveland | Vendor/Contractor | michaeld@ecropolis.com | https://www.score.org/cleveland | ||||||||
| 184 | 284 | 03/29/23 9:37 AM | 07/03/23 8:44 AM | When creating a Live Event with the Attendance type 'Online', after saving it the first initial time, the Event shown on an 'Upcoming Event' block is labeled as a 'In person Live Event'. Users need to go back in and save it an additional time so the label will change to 'Online Live Event'. | Bug Fix | In Review | 4.09 | | This is being reviewed by the SCORE staff. We will update this ticket again once we've determined the best course of action. Thank you for your patience. | | Currently saving it once will put the wrong label, In person Live Event, when users are trying to make it an Online Live event. Users have to re save again to display the correct label. | The label should display correctly when selecting Online Live event. | Please see screen shots. This can be seen on upcoming event blocks post Online Live event creations. | Client Volunteers | Yes | taylor.hedgepeth@score.org | Michael | Duong | Vendor/Contractor | michaeld@ecropolis.com | Found at Creation of Online Live Events | |||||||||
| 185 | 282 | 03/28/23 1:40 PM | 07/03/23 8:44 AM | On event pages with addresses, the address is displaying as City, US. It should be City, State. The state does not transfer over from Engage, nor does it show even when input into Drupal9 backend. See screenshots attached. | Bug Fix | In Review | 4.64 | | This is being reviewed by the SCORE staff. We will update this ticket again once we've determined the best course of action. Thank you for your patience. | | When inputting the address into the Date And Location field, it does not display the State that has been input on the Event page. It instead displays the 'City, US'. | This feature should show 'City, State' when inputting the Address. With maybe the exception of Puerto Rico. | https://www.score.org/longisland/event/starting-business-small-budget-c0694-04323 | Client Volunteers Webmaster | Yes | taylor.hedgepeth@score.org | Michael | Duong | Other | michaeld@ecropolis.com | On any Event page that displays the full address | Ecropolis | ||||||||
| 186 | 281 | 03/28/23 1:23 PM | 07/03/23 8:29 AM | When using an interior hero banner, you have an option of choosing between 'Same Window' or 'New Window' under Attributes for the CTA button. The 'New Window' option does not work, it instead keeps and loads the new page on the same tab. | Bug Fix | In Review | 2.83 | | This is being reviewed by the SCORE staff. We will update this ticket again once we've determined the best course of action. Thank you for your patience. | | When you select the New window option, it does not work, it uses the same utility as the Same Window option, which will load the new page on the same tab. | The attribute option, New Window, should load/open the page in another tab when clicking on the CTA button. | Any interior hero banner can replicate this bug. I've attached an image | Client Volunteers Webmaster | Yes | taylor.hedgepeth@score.org | Michael | Duong | Other | michaeld@ecropolis.com | Any Chapter website that has a Interior hero Banner | Ecropolis | ||||||||
| 187 | 280 | 03/25/23 9:43 AM | 07/03/23 8:06 AM | A chapter should be referred to by just the location and not "SCORE <location>". | Enhancement Request | In Review | 1.18 | | This is being reviewed by the SCORE staff. We will update this ticket again once we've determined the best course of action. Thank you for your patience. | | When doing a mentor search the facet for the "Location" says "SCORE <chapter name>", but the option under "By Location" says just "<chapter name>". | Have the mentor search facet just say "<location>", not "SCORE <location>" | https://www.score.org/search-mentors?location_filter_options=178&keywords= | Client | Yes | taylor.hedgepeth@score.org | Donald | Krasnick | Philadelphia | Webmaster | donald.krasnick@scorevolunteer.org | score.org/philadelphia | ||||||||
| 188 | 331 | 07/03/23 8:15 AM | 07/03/23 8:15 AM | The Success Stories do not populate short summaries on featured content blocks. | Bug Fix | In Review | 1.89 | | | taylor.hedgepeth@score.org | ||||||||||||||||||||
| 189 | 277 | 03/23/23 7:11 AM | 07/03/23 8:11 AM | Request a Mentor Zip Code match for USVI zip codes MRE generation needs to go to Steve Clayton MRE, USVI Mentor, and not to Broward CIC. | Bug Fix | In Review | 2.14 | | This is being reviewed by the SCORE staff. We will update this ticket again once we've determined the best course of action. Thank you for your patience. | | When these zip codes are entered in the "Request a Mentor Zip Code match" box the Broward Chapter MRE is accessed - not correct: https://score.tfaforms.net/16?companyid=0017&activeChapter=Broward&origination=https%3A%2F%2Fwww.score.org%2Ffind-mentor%2Frequest-mentor&address=00801 Virgin Islands Covers 16 ZIP Codes ZIP Code 00801 St Thomas ZIP Code 00802 St Thomas ZIP Code 00803 St Thomas ZIP Code 00804 St Thomas ZIP Code 00805 St Thomas ZIP Code 00820 Christiansted Saint Croix ZIP Code 00821 Christiansted Saint Croix ZIP Code 00822 Christiansted Saint Croix ZIP Code 00823 Christiansted Saint Croix ZIP Code 00824 Christiansted Saint Croix ZIP Code 00830 St John Saint John ZIP Code 00831 St John Saint John ZIP Code 00840 Frederiksted Saint Croix ZIP Code 00841 Frederiksted Saint Croix ZIP Code 00850 Kingshill Saint Croix ZIP Code 00851 Kingshill Saint Croix | When these USVI zip codes are entered in the "Request a Mentor Zip Code match" box, the Steve Clayton MRE should be accessed directly: https://score.tfaforms.net/16?companyid=0017&staffid=C10300469&activeChapter=Broward&path=NoSuitableMentorAvailability&origination=https%253A//www.score.org/broward/profile/steve-clayton Virgin Islands Covers 16 ZIP Codes ZIP Code 00801 St Thomas ZIP Code 00802 St Thomas ZIP Code 00803 St Thomas ZIP Code 00804 St Thomas ZIP Code 00805 St Thomas ZIP Code 00820 Christiansted Saint Croix ZIP Code 00821 Christiansted Saint Croix ZIP Code 00822 Christiansted Saint Croix ZIP Code 00823 Christiansted Saint Croix ZIP Code 00824 Christiansted Saint Croix ZIP Code 00830 St John Saint John ZIP Code 00831 St John Saint John ZIP Code 00840 Frederiksted Saint Croix ZIP Code 00841 Frederiksted Saint Croix ZIP Code 00850 Kingshill Saint Croix ZIP Code 00851 Kingshill Saint Croix | https://www.score.org/find-mentor/request-mentor | Client Volunteers | No | taylor.hedgepeth@score.org | Vincent | Caldevilla | Broward 0017 | Webmaster | vincent.caldevilla@scorevolunteer.org | https://www.score.org/broward | ||||||||
| 190 | 276 | 03/20/23 6:11 AM | 07/03/23 8:06 AM | The Home Page link to the List View: 'Available Mentors & SMEs' should be made available to ALL Users | Design & Layout | In Review | 2 | | | List View link does NOT display for all Users. | Disply link to ALL Users on their Home Page | https://score.force.com/s/ | Volunteers | No | taylor.hedgepeth@score.org | gary | bedrosian | Seacoast | Webmaster | gary.bedrosian@scorevolunteer.org | score.org/seacoast | |||||||||
| 191 | 330 | 07/03/23 8:08 AM | 07/03/23 8:08 AM | Can't edit custom blocks. | Bug Fix | In Review | 1.86 | | | taylor.hedgepeth@score.org | ||||||||||||||||||||
| 192 | 273 | 03/10/23 6:23 AM | 07/03/23 8:44 AM | Rather than making a wholesale change to the mentor search page to always show all mentors - regardless of their direct request status - I'd suggest just making it clearer to the client that by default they're only seeing mentors that are "available" - at least some text that just says that. I do think it'd also be useful to include a link right there that goes back to "Local Mentors". And/or add a search facet that says "include only mentors that are currently available" (checked by default). I think we still want to encourage all mentors to accept direct requests, and not emphasizing the immediate availability to the clients would be a negative side effect. | Enhancement Request | In Review | 3.9 | | | - | - | - | Client Volunteers Webmaster | No | taylor.hedgepeth@score.org | Donald | Krasnick | Philadelphia | Webmaster | taylor.hedgpeth@score.org | https://www.score.org/philadelphia | |||||||||
| 193 | 272 | 03/04/23 8:59 AM | 07/03/23 8:22 AM | Web site link at the top of a success story should open in a new tab and have the "opens in another tab" icon. | Bug Fix | In Review | 1.9 | | | The website link at the top of the success story doesn't open in a new tab. The "follow" link does. See screen shot. | The website link at the top of the success story should open in a new tab, like the "follow" link. | https://www.score.org/philadelphia/success-story/advanced-behavior-treatment | Client Volunteers Webmaster | Yes | taylor.hedgepeth@score.org | Donald | Krasnick | Philadelphia | Webmaster | donald.krasnick@scorevolunteer.org | score.org/philadelphia | |||||||||
| 194 | 271 | 03/03/23 9:33 AM | 05/23/23 5:36 AM | Can't edit custom blocks. | Bug Fix | In Review | | | Whenever you try to update a custom block, you receive the error message "A custom block with Block description 5 Steps for Mentoring already exists." | When editing a custom block, the new block should overwrite the previous block. | https://www.score.org/block/1153 | Webmaster | Yes | candice.stennett@score.org | Elena | Wikoff | Webmaster | elena@ecropolis.com | ecropolis.com | |||||||||||
| 195 | 270 | 03/02/23 9:06 AM | 07/03/23 8:15 AM | Allow a webmaster to add some (minimal) text to the 'Upcoming Events" block | Enhancement Request | In Review | 1.9 | | | Only a (large) title is provided along with the events. There's no way to provide any description about the listed events. | It'd be very useful to allow the webmaster to add some text below the title and above the event list. If the number of upcoming events is limited (say, to just the next 3 - one row) - then a client could get the impression that this was all of the upcoming events. Having a text field would allow the webmaster to explain that it's only a few and/or provide a direct link to the "Local Workshops" or "Workshop Calendar" page. | https://www.score.org/philadelphia | Client Volunteers Webmaster | No | taylor.hedgepeth@score.org | Donald | Krasnick | Philadelphia | Webmaster | donald.krasnick@scorevolunteer.org | score.org/philadelphia | |||||||||
| 196 | 268 | 03/02/23 8:50 AM | 07/03/23 8:15 AM | Searching for a presenter when editing an event won't always find the presenter's contributor profile | Bug Fix | In Review | 2.2 | | | I went to select a presenter and typed in the presenter's full name - "Jack Wilson" - but it didn't find any matches. If I entered just his last name = "Wilson" - then it found his profile, along with several others. But if I entered his full name with two (2) spaces between "Jack" and "Wilson" then it found his profile. This may have something to do with not having a middle name specified in his contributor profile. | Find a profile regardless of the number of spaces between the first and last name and whether or not the contributor's middle name is specified. | https://www.score.org/philadelphia/event/franchise-basics-meet-players-032823 | Webmaster | No | taylor.hedgepeth@score.org | Donald | Krasnick | Philadelphia | Webmaster | donald.krasnick@scorevolunteer.org | score.org/philadelphia | |||||||||
| 197 | 261 | 02/11/23 12:33 PM | 07/03/23 8:36 AM | I want to be able to add more than one sponsor for an event. It only let's us put one. I don't like have to add them to the description of the event. It looks messy that way. The pictures on the event page look terrible. No matter what size I crop it to with the crop tool, it cuts off everything and makes the image zoomed in and I lose most of the picture. I want to be to add my own taxonomy for sponsors. Can you let webmasters have that capability. | Enhancement Request | In Review | 3.56 | | | I want to be able to add more than one sponsor for an event. It only let's us put one. I don't like have to add them to the description of the event. It looks messy that way. The pictures on the event page look terrible. No matter what size I crop it to with the crop tool, it cuts off everything and makes the image zoomed in and I lose most of the picture. I want to be to add my own taxonomy for sponsors. Can you let webmasters have that capability. | I want to be able to add more than one sponsor for an event. It only let's us put one. I don't like have to add them to the description of the event. It looks messy that way. The pictures on the event page look terrible. No matter what size I crop it to with the crop tool, it cuts off everything and makes the image zoomed in and I lose most of the picture. I want to be to add my own taxonomy for sponsors. Can you let webmasters have that capability. | https://www.score.org/southernarizona/event/navigating-your-cash-flow-0 | Client Webmaster | No | taylor.hedgepeth@score.org | Krystle | Copeland | District 988 | Chapter Chair Client Intake Coordinator Event Manager Volunteer Intake Coordinator Webmaster | krystle.copeland@scorevolunteer.org | District 988 (AZ & Utah) | |||||||||
| 198 | 253 | 02/08/23 8:29 AM | 07/03/23 8:36 AM | When a link is set to "Open in a new window/tab" the "open in a new window" icon should be automatically displayed. | Bug Fix | In Review | 3.3 | | | When a link is set to "Open in a new window/tab" the link opens in a new window but the icon isn't shown. | The icon would be automatically displayed. | https://www.score.org/philadelphia/resource/article/city-philadelphia-monthly-business-workshops | Client Webmaster | Yes | taylor.hedgepeth@score.org | Donald | Krasnick | Philadelphia | Webmaster | donald.krasnick@scorevolunteer.org | score.org/philadelphia | |||||||||
| 199 | 252 | 02/07/23 9:52 AM | 07/03/23 8:02 AM | On the previous website, we were able to set the style of a heading. | Enhancement Request | In Review | 0.89 | | | We're currently limited to the heading sizes without additional styling abilities. | We were previously able to properly format the page in terms of structural hierarchy while having the ability to adjust the style/sizing. An example would be having an h2 with the proper h2 tag but a class of "heading-h4-style" so that it would look like an h4. This just helps us format pages correctly but not have a giant header. | n/a | Other | taylor.hedgepeth@score.org | Cass | Calderon | Vendor/Contractor | cass@ecropolis.com | score.org | |||||||||||
| 200 | 250 | 02/03/23 11:59 AM | 07/03/23 8:44 AM | I apologize if this is happening for other chapters and already known - Orlando Success Stories (there are four) are not pulling in their associated image | Bug Fix | In Review | 2.33 | | | Orlando Success Stories (there are four) are not pulling in their associated image | Images are loaded that are associated with the success story visible from the bottom of the local-mentors page where featured orlando stories are pulled in. | /orlando/local-mentors | No | taylor.hedgepeth@score.org | Fern | White | Orlando | Webmaster | fern.white.score@gmail.com | /orlando | ||||||||||
| 201 | 249 | 02/02/23 1:07 PM | 07/03/23 8:36 AM | When adding new Press Releases to the new website, there are a number of "bugs" or problems that require attention | Bug Fix | In Review | 3.2 | | | Currently, when adding new releases to the website: - The subtitle does not appear when the landing page is published - The image does not load whatsoever when added to the "Image" content box - When images are added within the body copy there is no option to add a caption / identify who is pictured. - I am able to select related content to accompany the release but get an error messge when I "save" so that related content has to be removed in order to "save" and publish | Users viewing the release should see the release as intended Headline Subhead Body Copy Accompanying Image Caption for Image Related Content Link to the release as it appeared on PR Newswire when distributed On the back end, all of this content should be easily loaded and appear as intended. | https://www.score.org/headline/black-owned-businesses-fuel-economic-impact-growth-and-optimism-funding-remains-top | Client Other Volunteers Webmaster | taylor.hedgepeth@score.org | Lori | Barnes | Other | lori.barnes@score.org | score.org | Ext Rel Director | ||||||||||
| 202 | 248 | 02/02/23 12:50 PM | 07/03/23 8:26 AM | For "In the News" Need to Add a Source to recognize the source / media outlet where the media mention is featured. | Enhancement Request | In Review | 2.22 | | | The format for media mentions on the old site was for short teaser copy and link at bottom to read the full article / media mention on the source site. With the Drupal 9 site, I am able to add the headline and short story summary as before, as well as the link to the full story in the “Read Original Article” link, but I cannot add the “Source” which on the old site was the logo for the publication providing the mention. On the old site, we had a dropdown menu with a long list of source publications and their accompanying logos. I do not see that we have that option now? If I cut and paste the logo into the “source” box in editor it is mis-sized and when I “edit media” and none of the provided ratios allow for proper sizing of the media logo uploaded. This is an issue because in this format, the “media mention” attribution gets lost. | Fix this to prominently include a properly sized logo from the media outlet in the source area at the bottom | https://www.score.org/headline/4-trends-all-small-business-owners-should-be-aware-2023 | Client Other Webmaster | Yes | taylor.hedgepeth@score.org | Lori | Barnes | Other | lori.barnes@score.org | score.org | Ext Rel Director | |||||||||
| 203 | 247 | 02/02/23 11:57 AM | 07/03/23 8:30 AM | Text WYSIWYG layout block: when a content editor adds a document using the media gallery the document is added as a file string. | Bug Fix | In Review | 2.33 | | | Text WYSIWYG layout block: when a content editor adds a document using the media gallery the document is added as a file string. Example URL is a draft page. | The document should display using the document title and it should be editable using the EDIT MEDIA tab. | https://www.score.org/node/1438840 | Client Webmaster | Yes | taylor.hedgepeth@score.org | Andrea | Gwartney | Vendor/Contractor | andreag@ecropolis.com | score.org | ||||||||||
| 204 | 332 | 07/03/23 8:44 AM | 07/03/23 8:44 AM | I've received a handful of emails in campaigns@ complaining that their events calendar text doesn't wrap, so clients/volunteers can't see the entire title of an event. Clients/volunteers will have to click into each event to read the entire title. | Enhancement Request | In Review | 4 | | | taylor.hedgepeth@score.org | ||||||||||||||||||||
| 205 | 246 | 02/02/23 8:34 AM | 07/03/23 8:44 AM | The "use my current location" link doesn't so anything. | Bug Fix | In Review | 4.5 | | | When I click on "Use my current location" nothing happens - the current lat/long isn't used and no error message appears. I'm using Chrome on my desktop. I confirmed that the 'Sites can ask for you location" option was selected (see screen shot). | If the browser allows it the user's current location should be used to select a location. | score.org | Client Volunteers Webmaster | Yes | taylor.hedgepeth@score.org | Donald | Krasnick | Philadelphia | Webmaster | donald.krasnick@scorevolunteer.org | score.org/philadelphia | |||||||||
| 206 | 240 | 01/31/23 6:53 AM | 07/03/23 8:23 AM | Webmaster's access to the fields in an Engage mentor profile are wrong/inconsistent. | Bug Fix | In Review | 1.88 | | | 1/ In general, a webmaster should be able to view all fields in the mentor profile but not be allowed to change any of them, since Engage and the mentor are the only ones that should be able to do that. 2/ The webmaster can change the mentor's name (the "title" field), Languages, areas of expertise, industry experience, communication methods. accept direct requests, request limit reached, and head shot, all fields that the client can see. 3/ The webmaster should be able to see - but not change - all fields that appear on the website. Currently they cannot change the "Body", which is correct, but they should be able to see it, particularly if there's a question about the HTML formatting that the mentor would have to fix. 4/ There are lots of fields that get pulled down from Engage that aren't (apparently) used on the website and needn't be visible to the webmaster - education, certifications, address, and gender, for example. | 1/ All elements of the profile that are visible to the client should be visible to the webmaster when editing the profile in Drupal. 2/ Only elements of the profile that are pertinent to the website should be accessible/viewable by the webmaster. For example, the webmaster doesn't need to know/see the mentor's certifications or home address. 3/ None of the fields should be changeable by the webmaster | https://www.score.org/node/4191/edit (editing "https://www.score.org/philadelphia/profile/jack-w-wilson") | Client Volunteers Webmaster | No | taylor.hedgepeth@score.org | Donald | Krasnick | Philadelphia | Webmaster | donald.krasnick@scorevolunteer.org | score.org/philadelphia | |||||||||
| 207 | 237 | 01/27/23 3:47 PM | 07/03/23 8:15 AM | On our website today, if I leave our homepage by selecting a link eg Local Workshops and spend some time there and either get what I want or want to look for something else, I normally select SCORE logo at the top left hand side of whatever page I am on and it takes me back to the home page I first came to. | Design & Layout | In Review | 1.9 | | | Today, when I do that it takes me to SCORE National. That isn’t the website I found or selected to begin with and I do not feel like it should take the user anywhere but back to the original homepage. I realize if I select Southern Colorado on the first line below SCORE it takes me where I want t go. IMO this creates a strong possibility of the user dropping or exiting the site altogether. | Make the website work like most websites do and allow the user to go back to the homepage they selected in the first place. | SouthernColorado.score.org | Client Volunteers Webmaster | Yes | taylor.hedgepeth@score.org | Pat | Loch | Southern Colorado | Event Manager Marketing Lead | pat.loch@scorevolunteer.org | SouthernColorado.SCORE.org | |||||||||
| 208 | 236 | 01/26/23 2:40 PM | 07/03/23 8:44 AM | The image on the website for an event is different than the image from either Engage or from the edit tood for the web page. | Bug Fix | In Review | 3.45 | | AG: Did a little research. Looks like a bug when there is a similar file name. See additional screenshots taken from the media library. | | The image uploaded to the edit feature does not appear on the website. You can see from the screen shots there is one image on the edit screen and a totally different image on the event description | The image used on the editor for the web page should be the image that appears on the webpage | https://www.score.org/northchicago/event/taking-mystery-out-business-insurance | Client Other Volunteers Webmaster | Yes | taylor.hedgepeth@score.org | John | Fisher | NOrth Cook and Lake Counties | Webmaster | john.fisher@scorevolunteer.org | score.org/northchicago | ||||||||
| 209 | 231 | 01/25/23 6:22 AM | 07/03/23 8:36 AM | Currently "Accept Direct Requests" in a mentor's Engage profile means that a mentor's profile is visible nationwide in a SCORE.org find a mentor search and can therefore can receive mentoring requests from anywhere in the country should a client request them. Some mentors would prefer to work only with clients in their immediate area. Can this be changed so that the mentor's profile is only visible in find a mentor searches made from the mentor's chapter's website? Correspondingly, the mentor would receive mentor requests only from clients in the chapter's area and not nationwide. | Enhancement Request | In Review | 3.25 | | | "Accept Direct Requests" in a mentor's Engage profile means that a mentor's profile is visible nationwide in a SCORE.org find a mentor search and can therefore can receive mentoring requests from anywhere in the country should a client request them. Some mentors would prefer to work only with clients in their immediate area. | mentor's profile is only visible in find a mentor searches made from the mentor's chapter's website. the mentor would receive mentor requests only from clients in the chapter's area and not nationwide. | N/A | Client Volunteers | taylor.hedgepeth@score.org | Harold | James | Mentor | harold.james@scorevolunteer.org | https://www.score.org/kansascity | |||||||||||
| 210 | 229 | 01/24/23 11:55 AM | 07/03/23 8:15 AM | Lisa Zeanah, chair of the So Georgia Chapter, and Marv Lieberman, Chair of SCORE Columbus (GA) are in agreement that clients in Thomasville GA should be directed to the So Georgia Chapter. Thomasville is only 19 miles from the So Georgia office in Moultrie, GA. The zip codes for Thomasville are as follows: 31757 31758 31792 31799 We certainly hope this request can be implemented as soon as possible. | Bug Fix | In Review | 2.5 | | | Clients in Thomasville GA are not being directed to the So Georgia Chapter. | Clients in Thomasville GA should be directed to the So Georgia Chapter. Zip codes: 31757 31758 31792 31799 | N/A | Client Volunteers | taylor.hedgepeth@score.org | Debbie | Berlingeri | Chapter Chair | ch.admin0671@scorevolunteer.org | https://www.score.org/columbusga | |||||||||||
| 211 | 228 | 01/24/23 11:37 AM | 07/03/23 8:23 AM | Zip Code 01034 should have its MREs sent to W. Massachusetts, but Form Assembly for the MRE form and the Find a Location function is sending them to Greater Hartford. | Bug Fix | In Review | 2.71 | | | - | - | N/A | Client Volunteers | taylor.hedgepeth@score.org | Taylor | Hedgpeth | Other | taylor.hedgpeth@score.org | score.org | SCORE National | ||||||||||
| 212 | 224 | 01/24/23 9:33 AM | 07/03/23 8:02 AM | We have a Calendar feature that pulls from Engage. Great. Could it be possible to add another calendar feed to that (perhaps tied to our admin account) | Enhancement Request | In Review | 0.78 | | | Limited to Engage events only. This pretty much duplicates the content on our Events pages, without adding much additional value. | Maybe Internal (Engage) events have a different look (easy CSS), but the end result has similar formatting. Google cal is a standard so the import code is already written or availble by API. We push out our calendar link via many methode, and the resulting calendar "feels" more complete, inclusive and suggests that we are (even more of) a community leader. A nightly pull (sync, refresh) should be enough, but anything more frequent is certainly a bonus. | https://www.score.org/ri/local-workshops/upcoming-events | No | taylor.hedgepeth@score.org | David | Marlowe | Rhode Island | Marketing Lead | david.marlowe@scorevolunteer.org | https://www.score.org/ri | ||||||||||
| 213 | 222 | 01/24/23 8:04 AM | 07/03/23 8:11 AM | Allow webmaster to specify <img> properties such as borders | Design & Layout | In Review | 1.4 | | | If you edit an <img> element and add border information (such as "border-width: 1px; border-style: solid;") then that gets stripped out when the HTML is saved. | Have the "image properties" popup support setting the border style/width/color. Or at least allow the webmaster to edit the <img> element directly and not have it silently removed. | https://www.score.org/philadelphia/score-philadelphia-chapter-sponsors | Webmaster | No | taylor.hedgepeth@score.org | Donald | Krasnick | Philadelphia | Webmaster | donald.krasnick@scorevolunteer.org | score.org/philadelphia | |||||||||
| 214 | 218 | 01/23/23 6:52 AM | 05/23/23 5:36 AM | Please refer to this link to one of our upcoming events that I recently posted: https://www.score.org/eastcentraliowa/event/scores-monthly-cedar-valley-biz-roundtable Please note the location address at the bottom where it shows the city location “Cedar Falls, US 50613” Why is this not showing Cedar Falls, IA or Cedar Falls, Iowa? Can you please help me with this. I have checked my entries in the set-up form in Events, and the “State” entries show either “Iowa” or “IA”. Can you please help me with this. Also could you please help me with, how to place a picture of someone in the copy area of the Event using the HTLM editor. Thanks for your assistance. | Bug Fix | In Review | | | Please note the location address at the bottom where it shows the city location “Cedar Falls, US 50613” Why is this not showing Cedar Falls, IA or Cedar Falls, Iowa? | The location address at the bottom of the event should show the city location as Cedar Falls, IA or Cedar Falls, Iowa. | https://www.score.org/eastcentraliowa/event/scores-monthly-cedar-valley-biz-roundtable | Client Webmaster | No | candice.stennett@score.org | James | Vancura | SCORE East Central Iowa | Webmaster | james.vancura@scorevolunteer.org | https://www.score.org/eastcentraliowa | ||||||||||
| 215 | 212 | 01/20/23 10:23 AM | 05/23/23 5:36 AM | Need to add an ellipses to contributor profile bios that are featured on Events when the bio is longer than allowed. See attached. | Enhancement Request | In Review | | | Currently, the sentence just stops abruptly. | "..." if bio runs long | https://www.score.org/event/how-recession-proof-your-business | Yes | candice.stennett@score.org | Ashley | Voyles | Marketing Lead | ashley.voyles@score.org | N/A | ||||||||||||
| 216 | 204 | 01/19/23 7:20 AM | 07/03/23 8:03 AM | The "event" content shows an option to "Display on Chapter Site(s)" on all 4 tabs, but, assuming that it actually does something, it should only be on a single tab. | Bug Fix | In Review | 1 | | | The "event" content shows an option to "Display on Chapter Site(s)" on all 4 tabs, | Only shows up on one tab - probably just ""Event Details" | https://www.score.org/node/1437304/edit | Webmaster | No | taylor.hedgepeth@score.org | Donald | Krasnick | Philadelphia | Webmaster | donald.krasnick@scorevolunteer.org | score.org/philadelphia | |||||||||
| 217 | 207 | 01/19/23 10:12 AM | 07/03/23 8:11 AM | Tee "Translate" pencil icon appears on the card format display of events that I don't have permission to change - it should not be displayed at all. | Bug Fix | In Review | 1.44 | | | Tee "Translate" pencil icon appears on the card format display of events that I don't have permission to change.. If I click on the icon I get to a screen that shows the English and (potential) Spanish version, but there isn't an "edit" or "add" button, so I actually can't change anything. | Pencil icon should only appear on events that the webmaster "owns". | https://www.score.org/node/1435404/translations?destination=/node/1200361 | Webmaster | Yes | taylor.hedgepeth@score.org | Donald | Krasnick | Philadelphia | Webmaster | donald.krasnick@scorevolunteer.org | score.org/philadelphia | |||||||||
| 218 | 202 | 01/18/23 2:41 PM | 07/03/23 8:44 AM | When searching for a SCORE chapter Google might return a link called "Find A Chapter Near You" which ends up at URL: https://www.score.org/find-location But that's a hard-coded list of chapters that's (probably?) out of date. | Bug Fix | In Review | 4.55 | | | When searching for a SCORE chapter ("SCORE Philadelphia", e.g.) Google might return a link called "Find A Chapter Near You" which ends up at URL: https://www.score.org/find-location But that's a hard-coded list of chapters that's (probably?) out of date. | The "find-location" page should either be re-written to be driven totally by Engage, or maybe it should (somehow) pop up the ""Select a location" dialog. | https://www.google.com/search?q=score+philadelphia | Client | Yes | taylor.hedgepeth@score.org | Donald | Krasnick | Philadelphia | Webmaster | donald.krasnick@scorevolunteer.org | score.org/philadelphia | |||||||||
| 219 | 200 | 01/18/23 11:11 AM | 07/03/23 8:34 AM | When searching for pinned events it'd be useful to filter on "chapter" | Enhancement Request | In Review | 3 | | | Pinned events event search tab can be sorted by chapter, but not filtered. | Allow webmaster/event manager to filter on chapter. | https://www.score.org/group/178/pinned-events/search | Webmaster | No | taylor.hedgepeth@score.org | Donald | Krasnick | Philadelphia | Webmaster | donald.krasnick@scorevolunteer.org | score.org/philadelphia | |||||||||
| 220 | 197 | 01/17/23 2:14 PM | 07/03/23 8:02 AM | It looks like not providing easy access to non-accept-direct mentors prevents potential clients from seeing a large number of mentors. The current "mentor search" for "any location" returns just 1,971 mentors. I don't know how many volunteers are classified as mentors, but I'd guess it's at least half of all volunteers (say 5,000), so clients can see less than half. I just had several back-and-forth emails with one of our volunteers who was upset that she couldn't find her profile on the new website. I said that it was definitely there and even sent her a screen shot, but she insisted that it wasn't there.It turns out that she was going to the top-level "Find a Mentor" link. Since she (and most of our mentors) doesn't accept direct requests, she couldn't find her profile. Like some of our clients, She's not at all a "techie", but it does point out that people will be confused, particularly if they're looking for a mentor with a specific background. | Bug Fix | In Review | 0.89 | | | The current "mentor search" for "any location" returns just 1,971 mentors. I don't know how many volunteers are classified as mentors, but I'd guess it's at least half of all volunteers (say 5,000), so clients can see less than half. | I know this has come up for discussion many times, but maybe the decision should be reconsidered. What would people think about: - Add a facet based on whether or not to include only mentors that accepted direct requests (default being "yes") - Include some text to indicate that they may want to go to the "Local Mentors" to see just mentors from their chosen location - When (if?) the "Local Mentors" page automatically includes all active mentors, add an option to filter based on availability | N/A | Client | No | taylor.hedgepeth@score.org | Donald | Krasnick | Philadelphia | Webmaster | taylor.hedgpeth@score.org | https://www.score.org/philadelphia | |||||||||
| 221 | 196 | 01/17/23 1:35 PM | 07/03/23 8:44 AM | The "Set my current Location" selection changes to the location of the page owner accessed when the page is owned outside the chapter and requires being reset back to the current location. This is either a bug or design error. | Bug Fix | In Review | 4.22 | | | Set my current Location" selection changes to the location of the page owner accessed when the page is owned outside the chapter and requires being reset back to the current location. | My Current Location should not reset based on the content accessed. | N/A | Client | No | taylor.hedgepeth@score.org | Roger | Fleming | Chester and Delaware | Webmaster | taylor.hedgpeth@score.org | https://www.score.org/chesterdelco | |||||||||
| 222 | 190 | 01/17/23 5:15 AM | 07/03/23 8:15 AM | Unable to create a "document" download link from the HTML editor's media library. | Bug Fix | In Review | 1.89 | | | Select the "media library" icon in the HTML editor and select a document that you want to allow the user to download. The editor will show the URL of the document and an "Edit media" button. The button allows you to turn the caption on/off and set the "display" to "default" or "file URL". Both "Default" and "File URL" simply display the URL on the page - as text, and not as a link to download the document. There's no support for specifying the link text that you'd like to appear. The "Caption" on/;off button doesn't seem to do anything. | Selecting a document to download should always/only allow the user to download the document. The webmaster should be able to provide arbitrary text ("Click here to download this document"). Showing the file's (internal) URL as an option doesn't seem to make sense. | N/A - only tested on the "test" site | Client Webmaster | Yes | taylor.hedgepeth@score.org | Donald | Krasnick | Philadelphia | Webmaster | donald.krasnick@scorevolunteer.org | score.org/philadelphia | |||||||||
| 223 | 188 | 01/16/23 12:34 PM | 07/03/23 8:36 AM | Local Workshops / upcoming events stop at 20 but many clients plan months in advance and the calendar is able to display months in advance. | Enhancement Request | In Review | 3.27 | | | Local Workshops / upcoming events stop at 20 which is too restrictive. | Expand to ranges or a higher maximum of at least 3 months out or allow the user to set the range | /jacksonville/local-workshops | Client | No | taylor.hedgepeth@score.org | Fern | Whtie | Jacksonville | Webmaster | fern.white.score@gmail.com | /jacksonville | |||||||||
| 224 | 180 | 01/14/23 1:51 PM | 07/03/23 8:22 AM | Doesn't look like there's any zip code validation in the formstack.com newsletter signup form | Bug Fix | In Review | 2.36 | | | You can enter almost anything ("abc") for a zip code and not get an error when you hit "Submit". | Validate the zip code. | https://score_association.formstack.com/forms/score_subscriber | Client | No | taylor.hedgepeth@score.org | Donald | Krasnick | Philadelphia | Webmaster | donald.krasnick@scorevolunteer.org | score.org/philadelphia | |||||||||
| 225 | 179 | 01/14/23 1:48 PM | 07/03/23 8:37 AM | The newsletter signup form on formstack.com uses different options for "business area interest" than the "topics" on the website. | Enhancement Request | In Review | 3.56 | | | The following options are shown for "business area interests": --Finance & Accounting --Business Operations --Strategy & Planning --E-commerce --Human Resources --Intellectual Property --Sales & Marketing --Non-Profit --Product Development --Technology & IT Services | Use the same values as "Topics" on the website. | https://score_association.formstack.com/forms/score_subscriber | Client | No | taylor.hedgepeth@score.org | Donald | Krasnick | Philadelphia | Webmaster | donald.krasnick@scorevolunteer.org | score.org/philadelphia | |||||||||
| 226 | 178 | 01/14/23 1:45 PM | 07/03/23 8:44 AM | The "Business Stage" options on the formstack.com newsletter signup form should match the new values on the website. | Enhancement Request | In Review | 4.2 | | | The newsletter signup form shows these values for "My Business Stage": --Planning to start a business --Startup (Up to 12 months) --In-Business (More than 1 year) --Exiting my business --Other | Use the same terms as on the main website | https://score_association.formstack.com/forms/score_subscriber | Client | No | taylor.hedgepeth@score.org | Donald | Krasnick | Philadelphia | Webmaster | donald.krasnick@scorevolunteer.org | score.org/philadelphia | |||||||||
| 227 | 175 | 01/14/23 6:13 AM | 07/03/23 8:08 AM | The "About Us" page on a chapter's website now has hard-coded information about contacting the chapter - phone number, email, and location, as does the information in the footer. Once the change is made to sync the footer's information with Engage something similar should be done with the "about us" page | Enhancement Request | In Review | 1.9 | | | Contact information is hard-coded in the "About Us" page | Contact information is hard-coded in the "About Us" page is synced automatically with Engage | https://www.score.org/philadelphia/about | Client Webmaster | Yes | taylor.hedgepeth@score.org | Donald | Krasnick | Philadelphia | Webmaster | donald.krasnick@scorevolunteer.org | score.org/philadelphia | |||||||||
| 228 | 168 | 01/12/23 6:51 AM | 07/03/23 8:26 AM | Allow a webmaster to easily change the height/width of images created with the Drupal HTML editor's "media library" element | Enhancement Request | In Review | 2.5 | | | When you use the Drupal HTML editor and insert an image through the "media library" icon it creates HTML like this: <drupal-media data-align="center" data-entity-type="media" data-entity-uuid="3042b1c1-6141-4bb2-ba0d-6fb9eb9d6549"></drupal-media> The "drupal-media" element "edit media" button only allows you to change the aspect ratio or set the images horizonal alignment. But when using images in custom HTML it's often necessary to set an arbitrary size and aspect ratio for the image, rather than the standard aspect ratios, which don't allow for an explicit size change. | Allow the webmaster to set the height/width of an image to an arbitrary size, plus also set other possible image characteristics. This could be done by having the "drupal-media" support more arguments, or maybe just using a standard <img> element. Drupal's "image properties" icon already support setting the height and width. | https://www.score.org/philadelphia/score-philadelphia-chapter-sponsors | Webmaster | No | taylor.hedgepeth@score.org | Donald | Krasnick | Philadelphia | Webmaster | donald.krasnick@scorevolunteer.org | score.org/philadelphia | |||||||||
| 229 | 167 | 01/12/23 4:46 AM | 07/03/23 8:34 AM | Provide a user-friendly message instead of a generic "404 Page not found" message | Enhancement Request | In Review | 3.18 | | | When there's a 404 error the user just sees the message "404 Page not found". | Display a message that isn't so technical. Include some suggestions about how that might have happened and what they can do about it. Same thing for any other error codes. Make sure that the bogus URL is logged somewhere and can be reviewed for someone possibly attempting to gain illegal access to the system. | score.org/foobar | Client | No | taylor.hedgepeth@score.org | Don | Krasnick | Philadelphia | Event Manager Webmaster | donald.krasnick@scorevolunteer.org | score.org/philadelphia | |||||||||
| 230 | 165 | 01/11/23 1:38 PM | 07/03/23 8:06 AM | Can the Heros be shortened in size. | Design & Layout | In Review | 1.67 | | | The Hero takes up the whole page when you click on a page and you have to know to scroll down to see for example webinar list. The extra large Heros are distorting the pictures. Example Chapter picture.. | shorter Heros or ablility to size. | https://www.score.org/manasota | Client Volunteers Webmaster | Yes | taylor.hedgepeth@score.org | Susan | Jojo | Manasota | Webmaster | +1 (518) 265-4680 | susan.jojo@scorevolunteer.org | score.org/manasota | ||||||||
| 231 | 163 | 01/09/23 11:09 AM | 07/03/23 8:44 AM | please, please add back buy/sell into the taxonomy - this was used more frequently than you think - especially on LiveChat name it however you like | Enhancement Request | In Review | 4.44 | | Taxonomy Changes | | can no longer reliably find mentors with buy/sell expertise | i will withdraw my LiveChat resignation letter | Live Chat client today | Other | No | Staff | taylor.hedgepeth@score.org | Mark | Krosse | Cleveland & LiveChat | Mentor | +1 (120) 385-6673 | mkrosse@scorevolunteer.org | score.org/cleveland | ||||||
| 232 | 325 | 06/12/23 9:39 AM | 06/26/23 12:44 PM | Good afternoon (previously submitted via Helpdesk June 7th. Ticket #(#396876) Our Webmaster, Joseph Anderson, joseph.a@scorevolunteer.org, is requesting assistance editing our website. Specifically, we are attempting to complete the following: 1. We have a recorded link of the workshop recently presented by our member Fern Nissim. We would like this to be displayed on the homepage and/or under the Local Workshops banner: https://www.score.org/worcester/resource/article/tools-building-a-solid-marketing-foundation 2. Remove the 2020 recognition banner as a Platinum Level chapter: Thank you for your help. | Content Change | Sent to Ecropolis | | Taylor sent this to Ecropolis on 6/26. | | Brings the site current | We will submit edits/changes as needed | score.org/worcester | Webmaster | No | taylor.hedgepeth@score.org | Van | Leichter | Worcester 0173 | Chapter Chair | score.org/worcester | ||||||||||
| 233 | 267 | 02/27/23 8:24 AM | 07/03/23 8:34 AM | Have featured video cards show summaries/subtitles. | Enhancement Request | Added to Backlog | 2.33 | | | In the Featured Video block, the video cards only display the title under the video player. Under the title should be a summary, the same as the Featured Content blocks. | Transfer how the description under Featured Blocks works to Featured Videos. | https://www.score.org/capecod/about/client-success | Client Webmaster | Yes | taylor.hedgepeth@score.org | Elena | Wikoff | Webmaster | elena@ecropolis.com | ecropolis.com | ||||||||||
| 234 | 183 | 01/14/23 3:25 PM | 07/03/23 8:22 AM | Allow a webmaster to sort and/or filter the media library listings by authpr/ | Enhancement Request | Added to Backlog | 1.91 | | | Media library cannot be sorted/filtered on author | Media library can be sorted/filtered by author. This is needed so that a webmaster can find all of the media that they "own" and update any missing media tags. | https://www.score.org/admin/content/media | Webmaster | No | taylor.hedgepeth@score.org | Donald | Krasnick | Philadelphia | Webmaster | donald.krasnick@scorevolunteer.org | score.org/philadelphia | |||||||||
| 235 | 322 | 05/23/23 9:31 AM | 05/23/23 9:31 AM | A user cannot edit/crop an image that exists in the media gallery. At the moment the user would have to re-upload the same image and then crop. Also, the inability to edit resize images on other pages. | Bug Fix | Added to Backlog | | Taylor added this to the backlog 5/23. Ticket SAS-319 We will update this ticket again once we have a solution. | | A user cannot edit/crop an image that exists in the media gallery. At the moment the user would have to re-upload the same image and then crop. Also, the inability to edit resize images on other pages. | taylor.hedgepeth@score.org | Taylor | Hedgpeth | National | ||||||||||||||||
| 236 | 193 | 01/17/23 9:18 AM | 05/23/23 5:36 AM | Sponsorship logos on event pages are cropped. | Design & Layout | Sent to Ecropolis | | We are working on an image cheat sheet to provide guidance on how images need to be sized and cropped in order to appear correctly across the website. Ecropolis will resize the sponsorship logos for Seacoast. Ecropolis has completed this. | | On event pages that include sponsors, the sponsor logo doesn't appear as it does in the Sponsorship Block, causing the logo to be cropped. | Have the sponsorship logos on these pages behave as they do in Sponsorship Blocks, with the entire logo fitting with the square frame. | https://www.score.org/seacoast/event/live-online-workshop-create-your-business-plan | Client Webmaster | Yes | Ecropolis | candice.stennett@score.org | Elena | Wikoff | Seacoast | Webmaster | elena@ecropolis.com | https://www.score.org/seacoast/ | ||||||||
| 237 | 169 | 01/12/23 10:18 AM | 07/03/23 8:44 AM | "Find Events in My Community" should point to the "local workshops" page, not the "any location" National search filter. | Enhancement Request | Sent to Staff to Resolve | 4.25 | | This is not a bug with the website, but there may be a way to select the local events without knowing which chapter they've selected. We'll discuss this with the developers to see if this change is possible. | | Currently, this link points to the National search filter, defaulting to "any location". | At a minimum, this link should default to the selected local chapter, to eliminate an unnecessary burden on the user to get to what he asked to do. Preferably, one should eliminate another burdensome step and should instead point directly to the "local workshops" page of the selected chapter. | https://www.score.org/get-business-training/upcoming-events | Client | Yes | taylor.hedgepeth@score.org | Jim | Karam | PascoHernando | Webmaster | james.karam@scorevolunteer.org | score.org/pascohernando | ||||||||
| 238 | 232 | 01/25/23 8:25 AM | 07/03/23 8:44 AM | Engage-generated workshop cancellation message should reference the chapter's "Local Workshop" page, not National's "Get Business Training" | Enhancement Request | Sent to Staff to Resolve | 3.9 | | This is not a website issue. This is an Engage issue. This must be sent to the Engage team to handle and respond. | | The cancellation email links to National's "Get Business Training" page (www.score.org/take-workshop) and the chapter's main page (score.org/philadelphia) to "get started with a mentor today". | The email should reference the chapter's "Local Workshop" and "Local Mentors" pages. | n/a | Client | No | taylor.hedgepeth@score.org | Donald | Krasnick | Philadelphia | Webmaster | donald.krasnick@scorevolunteer.org | score.org/philadelphia | ||||||||
| 239 | 274 | 03/14/23 2:26 PM | 06/12/23 2:38 PM | Can't get a clear view of the client info page when I'm entering meeting notes. | Enhancement Request | Sent to Staff to Resolve | | This is not a website issue. This is an Engage issue. This must be sent to the Engage team to handle and respond. | | The white Meeting Notes window is not movable. It covers a portion of the client in info in the window below. | If possible, make the Meeting Notes Window movable like any other in Windows. Alternatively append the meeting notes window to the bottom of the client info page. | https://score.force.com/s/case/5005a00002REJSoAAP/saranyaanantapantula-mentoring-request | Volunteers | Yes | taylor.hedgepeth@score.org | Jerome | Herrick | East Bay | Mentor | jerome.herrick@scorevolunteer.org | https://www.score.org/eastbay | |||||||||
| 240 | 275 | 03/16/23 3:29 PM | 06/12/23 2:38 PM | Improve integration between SCORE and PayPal. | Enhancement Request | Sent to Staff to Resolve | | This is not a website issue. This is a Tech team issue. This must be sent to the Tech team to handle and respond. | | Currently, as I understand it, if a customer pays for a workshop through PayPal and something goes wrong with the payment, the customer doesn't receive much instruction and the payment status goes into "Pending." This seems like a bug to me, but I'm guessing it's an upgrade request instead. | The customer needs to see more coaching when the payment goes wrong. | N/A | Client | No | taylor.hedgepeth@score.org | Holly | McGowan | Dallas 0022 | Event Manager | holly.mcgowan@scorevolunteer.org | SCORE.org/Dallas | |||||||||
| 241 | 201 | 01/18/23 2:32 PM | 05/23/23 5:36 AM | Chapter's Google business profile should be updated with the chapter's name (not just "SCORE") and the "Appointments" link should be set to the new "local mentors" oage, | Enhancement Request | In Review | | | The name of the business is just "SCORE", not "SCORE Philadelphia". The appointments link says (just) "score.org" and goes to "https://philadelphia.score.org/content/find-mentor-xxx" | 1/ Business name s/b "SCORE ,chaptername>" 2/ "Appointments"" should say "score.org/chapter" 3/ Appointments link should go to "score.org/chapter/local-mentors" | https://www.google.com/search?q=score+philadelphia | Client | Yes | candice.stennett@score.org | Donald | Krasnick | Philadelphia | Webmaster | donald.krasnick@scorevolunteer.org | score.org/philadelphia | ||||||||||
| 242 | 411 | 11/22/23 6:14 AM | 11/22/23 6:14 AM | SOLVED TICKETS | | | taylor.hedgepeth@score.org | |||||||||||||||||||||||
| 243 | 344 | 07/07/23 10:17 AM | 11/30/23 10:18 AM | Change CTA for mentors not accepting direct requests. Request this mentor. | Enhancement Request | Resolved | | | taylor.hedgepeth@score.org | |||||||||||||||||||||
| 244 | 341 | 07/07/23 8:10 AM | 07/07/23 10:00 AM | [BE] Move Constant Contact Signup URL to Footer tab of Chapter Group configuration | Enhancement Request | Closed | | In the backend of Chapters (Groups), the Constant Contact Signup URL field is currently on the main Chapter Info tab. However, it is a configuration related to the newsletter signup in the site site footer. It should therefore be relocated to the Footer tab. | | taylor.hedgepeth@score.org | ||||||||||||||||||||
| 245 | 340 | 07/07/23 8:07 AM | 07/07/23 8:07 AM | [BE] Add similar mentors block to bottom of Engage Profiles | New Feature | Closed | | As a client viewing a mentor profile, I want to see a listing of mentors with similar experience so that I can see several relevant options before reaching out to ensure I find the best possible match. | | taylor.hedgepeth@score.org | ||||||||||||||||||||
| 246 | 339 | 07/07/23 8:06 AM | 07/07/23 8:06 AM | [BE] Client authenticated profile page | New Feature | Closed | | As a user with an account on the site, I want to be able to visit a page that displays my user account information as well as content relevant to me based upon that information. | | taylor.hedgepeth@score.org | ||||||||||||||||||||
| 247 | 338 | 07/07/23 8:01 AM | 07/07/23 8:01 AM | Create webform for media inquiries | New Feature | Closed | | The production environment includes a webform for media inquiries with the following fields: First and Last Name City and State Email address Media Outlet or Organization Phone Number Interview Topic(s) Industry Other information Notes | | taylor.hedgepeth@score.org | ||||||||||||||||||||
| 248 | 256 | 02/08/23 4:12 PM | 10/23/23 8:51 AM | I need access to my 5 chapters Google Analytics. I also need to have a vendor we are working with have access , read onhly, to one of the websites. My marketing chairs are reporting there is no data when they log into Google Analytics, so I suspect they are not looking at the new website. | Bug Fix | Resolved | | | I tried logging in, using the admin account and password for one of the chasptrers websitesl (SCORE Central Coast 688) I got a message that said "data collection isn't active for your website. If you installed tags more than 48 hours ago make sure they are set up correctly." I tried to follow directions to install tags, but I couldn't do that (the scan send none of the CMS tools that they listed was used) so I need your help. | Get me access to Google analytics for the chapters in my district 912: North Coast 450 San Francisco 10 East Bay. 506 Silicon Valley 405 Central Coast 688 | https://www.score.org/centralcoast | Client Volunteers Webmaster | No | taylor.hedgepeth@score.org | Scott | Anderson | Norhen California District 912 | District Director | scott.anderson@scorevolunteer.org | https://www.score.org/centralcoast | ||||||||||
| 249 | 294 | 03/30/23 10:18 AM | 08/20/23 7:43 AM | No change needed to the website. We would like to launch some Google ads for two separate purposes. 1) Immediately to solicit mentors. 2) Later this year to advertise our Womens' Leadership Conference. My district director suggested I come to you first prior to going to SCORE marketing. | Enhancement Request | Sent to Staff to Resolve | | This is not a website enhancement request - this is a Google Ads request. Taylor sent this request to marketing@score.org. | | We have been using eventBrite | N/A | https://www.score.org/tulsa | Client Volunteers | No | taylor.hedgepeth@score.org | William (Bill) | Griggs II | Tulsa 0194 | Chapter Chair | bill.griggs@scorevolunteer.org | https://www.score.org/tulsa | |||||||||
| 250 | 337 | 07/07/23 6:44 AM | 07/07/23 6:55 AM | Enable the OneTrust cookie banner | New Feature | Closed | | Ticket SAS-232 - The production site uses OneTrust to manage user cookie preferences. The sandbox site does not render the OneTrust cookie banner. | | taylor.hedgepeth@score.org | ||||||||||||||||||||
| 251 | 166 | 01/12/23 3:14 AM | 08/20/23 7:43 AM | Site search doesn't appear to look at contributor profiles | Bug Fix | Resolved | | Contributor profiles now appear in search. | | Do a site search for someone that has a contributor profile and they won't show up in the results. The list of "Content Types" doesn't include "contributor profile". | Site search should look at ALL publicly-viewable web pages, including contributor profiles. | https://www.score.org/search?keywords=wilson | Client | No | taylor.hedgepeth@score.org | Don | Krasnick | Philadelphia | Event Manager Webmaster | +1 (610) 772-0453 | donald.krasnick@scorevolunteer.org | score.org/philadelphia | ||||||||
| 252 | 187 | 01/16/23 12:30 PM | 10/23/23 8:52 AM | From the homepage, the viewer selects a business stage when on a local chapter page, but the results immediately display Nationwide and not Local (first) as preferable, followed by Nationwide. | Enhancement Request | Resolved | 3.22 | | | From the homepage, the viewer selects a business stage when on a local chapter page, but the results immediately display Nationwide | when on a local chapter page, the results immediately display Nationwide and not Local (first) as preferable, followed by Nationwide. | https://www.score.org/business-stage/plan-start?set-preference=business_stage--442&consent=all | Client | No | taylor.hedgepeth@score.org | Fern | White | Jacksonville | Webmaster | fern.white.score@gmail.com | https://www.score.org/jacksonville | |||||||||
| 253 | 323 | 05/23/23 10:16 AM | 06/12/23 2:44 PM | This is a test. | Bug Fix | Resolved | | This is a test ticket from Candice. This was testing the notifications. | | This is a test. Please add my email (candice.stennett@scorevolunteer.org) from the email address column to the notifications column. Then, change the status of this request to "in review". I am checking to see if Smartsheet is sending the notifications. | test | www.score.org | taylor.hedgepeth@score.org | Candice | Stennett | HQ | Other | candice.stennett@scorevolunteer.org | www.score.org | Staff | ||||||||||
| 254 | 266 | 02/23/23 6:29 AM | 07/03/23 8:45 AM | This page link is broken https://www.score.org/subscribe to subscribe to SCORE newsletters and it is used frequently on social and on newsletters | Bug Fix | Resolved | 4.55 | | | 403 Page Unavailable | Should link to landing page offering subscription to SCORE eNews | https://www.score.org/subscribe | Client Other Volunteers | No | taylor.hedgepeth@score.org | Lori | Barnes | Other | lori.barnes@score.org | score.org | ||||||||||
| 255 | 364 | 07/19/23 8:59 AM | 08/20/23 7:53 AM | The correct thumbnail is not displaying on the featured video. | Bug Fix | Sent to Staff to Resolve | | This has been resolved! | | On the page https://www.score.org/boston/client-success-stories, there is the featured video (Lemon House Publishing): https://www.youtube.com/watch?v=CvvR0Hj0uGg. On YouTube, the video's thumbnail is already this: https://www.score.org/sites/default/files/2023-05/SCORE%20Boston%20Presents%21%20-%20Lemon%20House%20Publishing.jpeg. And the thumbnail is set to the same image on the site. But when used in the Featured Videos block, the thumbnail is not correct. | Remote videos should have the same thumbnails as the YouTube video they originate from or should have the thumbnail that is set within the resource. | https://www.score.org/boston/client-success-stories | Client Webmaster | Yes | taylor.hedgepeth@score.org | Elena | Wikoff | Boston | Webmaster | score.org/boston | ||||||||||
| 256 | 302 | 04/26/23 12:08 PM | 07/03/23 8:34 AM | When you bring up the web site, Buffalo Niagara is displayed in the blue box below the Score trademark. Whenever you click on a selection above the blue bar, the blue box changes to "Cleveland". It should stay as Buffalo Niagara. | Bug Fix | Sent to Staff to Resolve | 2.44 | | Taylor responded to this ticket in Campaigns@ | | See box above | See box above | buffaloniagara.score.org | Client | Yes | taylor.hedgepeth@score.org | Gary | Friedman | Buffalo Niagara 0045 | Chapter Chair | gary.friedman@scorevolunteer.org | BuffaloNiagara.score.org | ||||||||
| 257 | 317 | 05/16/23 8:15 AM | 05/16/23 8:15 AM | SR-1102 Update URL Alias Pattern to Allow "a" in Aliases | Bug Fix | Released to the Website | | Phase2 ticket. Description: Mentors with the middle initial “A” in their Engage profile were not part of the mentor profile URL structure on the website. e.g. https://www.score.org/chattanooga/profile/patricia-wente Behavior Change: Mentors that have the initial “A” in their name will now have the “A” pull through to their mentor profile URL e.g. https://www.score.org/chattanooga/profile/patricia-a-wente Note: Any title of a page that has an “a” will now become part of the URL structure. e.g. https://www.score.org/merrimackvalley/event/online-workshop-do-you-find-making-a-business-plan-difficult-0 vs. https://www.score.org/merrimackvalley/event/online-workshop-do-you-find-making-business-plan-difficult-0. A redirect is automatically created. | | taylor.hedgepeth@score.org | ||||||||||||||||||||
| 258 | 366 | 08/01/23 7:34 AM | 08/20/23 7:52 AM | Incorrect link to "Contact your local SCORE chapter " on this page: https://www.score.org/course/simple-steps-starting-your-business-startup-basics | Bug Fix | Resolved | | Taylor went in and added a link that directs to the location pop-up. | | Link goes to "https://www.score.org/find-location", which doesn't really say/do anything. | Link should open up location popup | https://www.score.org/course/simple-steps-starting-your-business-startup-basics | Client | No | taylor.hedgepeth@score.org | Donald | Krasnick | Philadelphia | Webmaster | score.org/philadelphia | ||||||||||
| 259 | 315 | 05/16/23 8:14 AM | 05/16/23 8:15 AM | SR-1106 Success Stories: ‘How Did You Start Your Business’ Appears if Summary is Entered | Bug Fix | Released to the Website | | Phase2 ticket. Description: Legacy fields display if a summary is added to the success story content type. Behavior Change: A content editor can now add a summary without legacy fields or headers displaying on the success story page. | | taylor.hedgepeth@score.org | ||||||||||||||||||||
| 260 | 316 | 05/16/23 8:14 AM | 05/16/23 8:14 AM | SR-1104 Success stories: Headings Appearing Without Content | Bug Fix | Released to the Website | | Phase2 ticket. Description: Any edit to a success story content type page resulted in all fields not completed in the back end to display the headings of the empty field. Behavior Change: Only fields that are completed will display along with the headings. | | taylor.hedgepeth@score.org | ||||||||||||||||||||
| 261 | 314 | 05/16/23 8:02 AM | 05/16/23 8:14 AM | SR-48 Create a Search Page for Success Stories | Bug Fix | Released to the Website | | Phase2 ticket. A new Success Story search page has been created for use on the website. You can view the page here: www.score.org/success-stories-search The page has a similar style to existing search pages, with keyword search and search facets. The search cards display an image with a success story label overlay, title, and truncated summary. The search card links to the success story. The goal of the new Success Story search page is to make it easier for website users to find and explore success stories related to their interests and needs. Webmasters of individual chapters have the ability to link to the search page on their chapter menu and customize the success stories displayed by applying filters relevant to their chapter. For instance, for the New York City chapter, the link to be used would be /success-stories-search?location_filter_options=218&keywords=, where 218 is the group number assigned to New York City. | | taylor.hedgepeth@score.org | ||||||||||||||||||||
| 262 | 313 | 05/16/23 8:00 AM | 05/16/23 8:14 AM | SR-1067 Mentor Listing Block - Remove Cap and Randomize | Bug Fix | Released to the Website | | Phase2 ticket. Description: The mentor listing block is a layout block that can be incorporated into a page content type. It allows the display of all active mentors in a chapter, regardless of their availability. The layout block has a bug that limits the display to only 50 mentors. Behavior Change: To address this issue, the cap has been removed, and the block now displays all active mentors. Additionally, a new feature has been introduced that randomizes the mentor cards on both loading and refreshing the page. This ensures that all mentors receive fair representation on the local mentor page. See an example here: https://www.score.org/cleveland/local-mentors. | | taylor.hedgepeth@score.org | ||||||||||||||||||||
| 263 | 241 | 01/31/23 10:02 AM | 05/23/23 5:36 AM | Need to update this sign up form https://www.score.org/sign-score-press-releases-newsletters to separate signing up for the eNews and signing up to receive press releases. | Enhancement Request | Resolved | | This sign up form has now been updated for us to be able to separately sign up for SCORE's eNews and signing up to receive press releases. | | Right now, when people click on this link the page invites them to sign up for both newsletters and press releases (and those boxes are already checked). Newsletters = for clients Press releases = for the media | Separate the sign up forms for newsletters and press releases. Specify that members of media can sign up to receive our press releases direct to their inbox by clicking the link We are no longer adding clients -- or anyone who does not stipulate that they are a journalist or with a publication -- to our media list. For non-media members that wish to be informed or share press release data, it is recommended that they subscribe to our social channels, where press releases are published same day. Sharing, liking and commenting is welcome and encouraged! Press releases are also published in the NYCU monthly. For those who wish to subscribe to the eNews, there is a link for that at the bottom of every page on the new website. Our PR team would be happy to work with the website team to rethink this form and the copy that appears around the link on the landing page. | https://www.score.org/sign-score-press-releases-newsletters | Client Other | candice.stennett@score.org | Lori | Barnes | Other | lori.barnes@score.org | score.org | Ext Rel Director | ||||||||||
| 264 | 198 | 01/18/23 7:34 AM | 07/03/23 8:15 AM | Flagging that mentor profiles in Engage (within contacts) do not automatically link to profiles on new website | Bug Fix | Resolved | 2 | | Middle initial error | | For example Raul Vasquez Hernandez from the Houston chapter. Mentor profile link in Engage: https://www.score.org/houston/profile/Raul-Vasquez Hernandez, MPP (goes to 404 error) Mentor profile on new website: https://www.score.org/houston/profile/raul-vasquez-hernandez-mpp Another example from LA. Mentor profile link in Engage: https://www.score.org/losangeles/profile/Emily-J.-Tufeld (goes to 404 error) and mentor profile on new website: https://www.score.org/losangeles/profile/emily-j-tufeld Every mentor profile I have visited in Engage since the new site launch I have experienced the same problem. Is there a way to do a global fix in Engage for these URLs? | The mentor profiles in Engage should go to mentor profiles on new site not a 404 error | https://www.score.org/losangeles/profile/Emily-J.-Tufeld | No | taylor.hedgepeth@score.org | Lori | Barnes | Other | lori.barnes@score.org | score.org | Ext Rel Director | |||||||||
| 265 | 269 | 03/02/23 8:59 AM | 06/14/23 6:38 AM | I'm the webmaster for the Northeast Massachusetts Chapter. Our sponsor page, https://www.score.org/nemassachusetts/content/about/our-sponsors , is ugly. It was not ported properly. That said, I'd like to make it look like this -- https://www.score.org/fairfieldcounty/about/our-sponsors-partners -- but I have not been successful in figuring out how to do this. Drupal seems to be very much constrained in what it will allow me to do with HTML and CSS (I have significant experience with both). Can someone point me in the right direction or re-do the page? | Design & Layout | Resolved | | Refer to Ecropolis - AG, sponsor page complete https://www.score.org/nemassachusetts/about/our-sponsors; old basic page redirected as well | | The page in question behaves properly though it is poorly designed. https://www.score.org/nemassachusetts/content/about/our-sponsors | I want the sponsors page to be designed like... https://www.score.org/fairfieldcounty/about/our-sponsors-partners | See above | Client Other | No | taylor.hedgepeth@score.org | Vin | D'Amico | Northeast Massachusetts | Webmaster | vin.damico@scorevolunteer.org | score.org/nemassachusetts | |||||||||
| 266 | 216 | 01/22/23 12:38 PM | 05/23/23 5:36 AM | Images are appearing at the bottom of the homepage before the footer that are not in a Layout block or section and should not. | Bug Fix | Resolved | | Images are no longer appearing at the bottom of the homepage before the footer that are not in a Layout block. | | Images are appearing at the bottom of the homepage before the footer that are not in a Layout block or section and should not. | Images with links are above - these are duplicates without links and outside of the layout for whatever reason it is occurring. They need to be removed. | /orangecounty | Client | candice.stennett@score.org | Fern | White | Webmaster | fern.white.score@gmail.com | orange county | |||||||||||
| 267 | 215 | 01/22/23 7:29 AM | 05/23/23 5:36 AM | Cookie Setting link doesn't work on local or national pages | Bug Fix | Resolved | | | Click the "Cookie Settings" link and nothing comes up | Click the "Cookie Settings" link and you should get a selection or confirmation of cookie settings. | https://www.score.org/cleveland | Client Volunteers Webmaster | No | candice.stennett@score.org | Thomas | Maiolo | Cleveland | Chapter Chair Mentor | tom.maiolo@scorevolunteer.org | score.org/cleveland | ||||||||||
| 268 | 211 | 01/20/23 6:44 AM | 05/23/23 5:36 AM | Patricia Saporito, mentor in Northeast New Jersey, needs help formatting a logo to fit a customer success story. I was able to properly crop it in Drupal. But when it's published, the format is too large and the image gets cropped. | Bug Fix | Resolved | | Taylor Hedgpeth resolved in campaigns@ | | I was able to properly crop a success story logo in Drupal. But when it's published, the format is too large and the image gets cropped. | Have the image appear smaller when published so it's not cropped. | https://www.score.org/northeastnj/success-story/health-sitter-solutions-llc | Client Volunteers Webmaster | No | candice.stennett@score.org | Taylor | Hedgpeth | SCORE National | Other | taylor.hedgpeth@score.org | score.org | Marketing Specialist | ||||||||
| 269 | 209 | 01/19/23 12:15 PM | 07/03/23 8:45 AM | Coming from the homepage, I navigate to the SCORE National 'Centro de propietarios de empresas Hispanas and click 'ver mas'. This opens a new page https://www.score.org/entrepreneur-type/hispaniclatin-entrepreneurs?set-preference=entrepreneur_type--570&consent=all which, although the content it was coming from was in Spanish, the new page presents relevent content in both languages | Bug Fix | Resolved | 4.5 | | Taylor: This has been fixed. When you're on the Las Cruces homepage, go to 'Centro de propietarios de empresas Hispanas' and click 'Ver mas' This opens a new page that'll take you too this page that is displayed in Spanish: https://www.score.org/lascruces/pr%C3%B3ximos-seminarios-web | | Although I was expecting an authentic spanish experience, the new page Hispanic/Latin Entrepreneurs display s In the News and Headlines that are not preloaded for spanish. In addition, If I navigate to the Language filter, there is not one for spanish. | Return spanish content from spanish originating content | https://www.score.org/entrepreneur-type/hispaniclatin-entrepreneurs?set-preference=entrepreneur_type--570&consent=all | Client | taylor.hedgepeth@score.org | fern | white | Las Cruces | Webmaster | fern.white.score@gmail.com | /lascruces | |||||||||
| 270 | 213 | 01/20/23 11:11 AM | 05/23/23 5:36 AM | When doing a search for resources, local or National, the use of quotes greatly increases the chance of meaningful results., | Enhancement Request | Resolved | | Our Search functionality has had some improvements to where if you search for business model canvas, relative results are returned. | | If you search for business model canvas, no relative results are returned. If you use use quotes such as “business model canvas” hundreds of valuable results are returned. A client or visitor will not know this tip | Search results should act the same with or without the use of quotes. | https://www.score.org/templates-resources?keywords=business+model+canvas&location_filter_options=national | Client Volunteers | No | candice.stennett@score.org | Tom | Maiolo | Cleveland | Chapter Chair Client Intake Coordinator Mentor | tom.maiolo@scorevolunteer.org | Score.org/cleveland | |||||||||
| 271 | 205 | 01/19/23 8:23 AM | 05/23/23 5:36 AM | Our Chapter mentor profiles/summaries are not populating for some of our mentors. Previously as a webmaster we could edit the profiles to enhance to display to the public. Is there a reason that webmaster are not allowed to edit or please advise so that we can direct the mentors to correct in their profiles. | Bug Fix | Resolved | | All mentor profiles now have summaries populating. Some mentors have chosen to not have a profile summary, so they're appearing blank. | | No summaries under mentor's pictures. | Each mentor has a background summary of their expertise that they bring to clients. | https://www.score.org/williamsburg/local-mentors | Client Volunteers Webmaster | candice.stennett@score.org | Robert | Yuill | Williamsburg | Webmaster | bob.yuill@scorevolunteer.org | www.score.org/williamsburg | ||||||||||
| 272 | 203 | 01/18/23 2:56 PM | 05/23/23 5:36 AM | When searching for a SCORE chapter with Google some of the links are broken. | Bug Fix | Resolved | | Broken links no longer appear when searching for SCORE chapter. | | Search for "SCORE Philadelphia" in Google. After the first 5 pages you'll see a link that says ""More results from score.org". Click on that link and some of the links found generate 404 errors or other problems: 1/ "User account" goes to "https://philadelphia.score.org/user/login", but we should try to prevent the Google web crawler from finding that page 2/ "Donate SCORE Philadelphia" goes to "https://philadelphia.score.org/donate-86" which is Lehigh Valley's donation page 3/ "Courses on Demand | Page 4 - SCORE Philadelphia" goes to "https://philadelphia.score.org/courses-demand-0?page=3" which generates a 404 error 4/ "Search for a Mentor | Page 14 - SCORE Philadelphia" goes to "https://philadelphia.score.org/local-events" which just says ""search for a mentor" "Search for a Mentor | Page 131 - SCORE Philadelphia" does the same thing as #4, but the description shown in the Google search results refers to "Los Angeles", but the link goes to Philadelphia. There are several results similar to thisl 5/ "Recorded Webinars - SCORE Philadelphia" goes to "https://philadelphia.score.org/recorded-webinars-2" which generates a 404. | Google search results only go to "real" pages that make sense - no 404 errors, no blank "search mentors" page, etc. | https://www.google.com/search?q=score+philadelphia | Client | No | candice.stennett@score.org | Donald | Krasnick | Philadelphia | Webmaster | donald.krasnick@scorevolunteer.org | score.org/philadelphia | |||||||||
| 273 | 242 | 01/31/23 10:37 AM | 07/03/23 8:44 AM | Presentation on homepage for 'No Lo Hagas Solo' is in spanish, the link text is in spanish, it links to a page that displays in english. | Bug Fix | Resolved | 4.73 | | Taylor: This has been resolved. It takes a few seconds to load in Spanish. | | Presentation on homepage for 'No Lo Hagas Solo' is in spanish, the link text is in spanish, it links to a page that displays in english. | Presentation on homepage for 'No Lo Hagas Solo' is in spanish, the link text is in spanish, it links to a page that displays in english. It is needed to maintain the authentic hispanic experience by presenting a page in the language it is coming from. | homepage | Client | taylor.hedgepeth@score.org | Fern | White | Las Cruces | Webmaster | fern.white.score@gmail.com | /lascruces | |||||||||
| 274 | 195 | 01/17/23 1:32 PM | 05/23/23 5:36 AM | Do a site search for "Supplier Diversity & Certifications" (in double-quotes) and you'll get 11 results, but 7 of them show just the title of the "Page". I'd guess it's related to deciding what information to display on the search results page when the "Page" contains a ton of information = "Upcoming Events", in this case. It looks like these are all NC chapters. | Bug Fix | Resolved | | Our Search functionality has had some improvements. Now, when searching "Supplier Diversity & Certifications," 11 results will appear, but they're more accurate: https://www.score.org/search?keywords=%20%22Supplier%20Diversity%20%26%20Certifications%22%20 | | If I do a site search for "Supplier Diversity & Certifications" (in double-quotes), I get 11 results, but 7 of them show just the title of the "Page" What's also strange is that if you click on one of these "empty" pages and then just do a browser search (control-F) for "supplier" nothing is found. But if you click on one of the results that actually shows some text then you can definitely see why it was included in the results. | Better site search when browsing for Supplier Diversity & Certifications or other content. Having a title of the "Page" in search results multiple times looks like an error. | https://www.score.org/search?keywords=%22Supplier+Diversity+%26+Certifications%22 | Client | No | candice.stennett@score.org | Donald | Krasnick | Philadelphia | Webmaster | taylor.hedgpeth@score.org | https://www.score.org/philadelphia | |||||||||
| 275 | 258 | 02/09/23 11:38 AM | 05/23/23 5:36 AM | Interior Hero Banner Block not working in page the layout block. Regression error, was working. Ecropolis is unable to add Hero Image to pages due to a regression error. https://www.score.org/chesterdelco/volunteer-spotlight | Bug Fix | Resolved | | | Nothing happens when insert selected image button is clicked. | Work as designed | https://www.score.org/node/1438280/layout | Client Volunteers Webmaster | No | candice.stennett@score.org | Roger | E Fleming | Chester and Delaware Counties | Webmaster | roger.fleming@scorevolunteer.org | chesterdelco | ||||||||||
| 276 | 208 | 01/19/23 11:24 AM | 05/23/23 5:36 AM | Adjusting the information box/header on an In-Person Live Event page to display all information. Currently, on mobile, it doesn't display the location. | Bug Fix | Resolved | | The location now displays on an Event Page when in mobile view. | | Desktop view is fine in displaying all information to do with the In-Person Live Event but when on mobile, the location information disappears. | Include location information when on mobile. | https://www.score.org/capitalcorridor/event/volunteer-recruiting-event | Yes | candice.stennett@score.org | Cass | Calderon | Other | cass@ecropolis.com | https://www.score.org/capitalcorridor/ | |||||||||||
| 277 | 278 | 03/24/23 9:16 AM | 05/23/23 5:36 AM | I do not seem to be able to edit who is on the list of local mentors page. I tried to remove 3 that have resigned and add a few. I get an error. See attached picture. | Bug Fix | Resolved | | Taylor resolved in campaigns@ | | I do not seem to be able to edit who is on the list of local mentors page. I tried to remove 3 that have resigned and add a few. I get an error. See attached picture. I had Ecropolis try and they too had the error. They had to have a coworker do it and they were able to remove the 3, but I want to be able to maintain this page on our website. I cannot add or remove. | edit pages on website | https://www.score.org/manasota/local-mentors | Client Webmaster | Yes | candice.stennett@score.org | Susan | Jojo | Manasota | Webmaster | susan.jojo@scorevolunteer.org | score.org/manasota | |||||||||
| 278 | 289 | 03/29/23 1:23 PM | 07/03/23 8:36 AM | Recorded webinars need to be double-saved for them to populate in the Search listings page. | Bug Fix | Resolved | 3.33 | | | When saving it once, it is saved however it does not show up in the chapters local listing page for recorded webinars. Users have to go back into the event and save it again for it to populate in the local listings page. | Users should only have to save the Recorded Webinars once and the event should populate in the Listings page afterwards. | The bug can be replicated by creating a recorded webinar event and saving it only once, go to the listings page and you will not see it until you save it again. | Client Webmaster | No | taylor.hedgepeth@score.org | Michael | Duong | Vendor/Contractor | michaeld@ecropolis.com | n/a | ||||||||||
| 279 | 257 | 02/09/23 6:44 AM | 05/23/23 5:36 AM | When you go to score.org and click "Find a Mentor" and then "Mentor Search" and click on "Westchester" - again, only one of our mentors shows up - the one mentor who accepts direct requests - instead of all of our mentors. | Bug Fix | Resolved | | To appear in the search, a mentor must meet the following criteria: Be an active mentor. - Check the box to make their profile visible on the website. - Be available (have not reached any mentoring request limits). - Accept direct requests from clients. This is different than the rules for the Featured Mentors block on chapter landing pages. Currently, that block is manually created and managed by the chapter webmaster. It will display all active mentors, regardless of their availability or willingness to accept direct requests. | | When you go to score.org and click "Find a Mentor" and then "Mentor Search" and click on "Westchester" - again, only one of our mentors shows up - the one mentor who accepts direct requests - instead of all of our mentors. | Have ALL of our mentors displayed on mentor search. | https://www.score.org/westchester | Client Volunteers | candice.stennett@score.org | Noelle | Carr | Mentor | noelle.carr@scorevolunteer.org | https://www.score.org/westchester | |||||||||||
| 280 | 283 | 03/28/23 1:52 PM | 05/23/23 5:36 AM | Record Webinar for Lancaster-Lebanon does not retain the image chosen. It instead saves a completely different image. I tried to remove the image, saving and going back to add the new one and saving it again but it does not retain the image. It is a Engage synced event, so I'm not sure if its resyncing to engage and changing the picture on its own or not. Please see Screenshots provided. | Bug Fix | Resolved | | This bug has been fixed. | | When you try to change the image, it does not save it, it instead saved a different image. | When changing out the image, it should be able to retain the image information rather than swap back to the old one. | https://www.score.org/lancaster-lebanon/event/workplace-culture-crisis-or-opportunity-0 | Yes | candice.stennett@score.org | Michael | Duong | Vendor/Contractor | michaeld@ecropolis.com | Lancaster-Lebanon | |||||||||||
| 281 | 181 | 01/14/23 3:09 PM | 05/23/23 5:36 AM | "Previous Page" button on workshop signup form (tfaforms.net) doesn't work | Enhancement Request | Resolved | | There's no longer a 'Previous Page' button on workshop signup forms. | | "Previous Page" button on workshop signup form (tfaforms.net) doesn't work | Not really sure if the button is needed at all. If the form opens in a new tab/window, then the button should definitely be removed. If it opens in the same window then it should go to the previous page, but that's not entirely necessary. If/when the workshop registration form is handled on score.org in Drupal then the button can be there and should work, returning to the workshop description page. If the form is handled on score.org/Drupal then the confirmation page probably doesn't need a "previous page" button since the user may have gotten to the workshop description page from several different pages - "local workshops" or "get business training", e.g., so eliminating it entirely would be fine. | Register for any local workshop that uses tfaforms.net | Client | Yes | candice.stennett@score.org | Donald | Krasnick | Philadelphia | Webmaster | donald.krasnick@scorevolunteer.org | score.org/philadelphia | |||||||||
| 282 | 226 | 01/24/23 11:12 AM | 05/23/23 5:36 AM | Since the website relaunch, our website has had some problems. When you go to score.org and click "Find a Mentor" and then "Mentor Search" and click on "Westchester" - again, only one of our mentors shows up - the one mentor who accepts direct requests - instead of all of our mentors. Please see attached screenshots. Is there a way to correct this so all of our mentors appear? | Design & Layout | Resolved | | To appear in the search, a mentor must meet the following criteria: Be an active mentor. - Check the box to make their profile visible on the website. - Be available (have not reached any mentoring request limits). - Accept direct requests from clients. This is different than the rules for the Featured Mentors block on chapter landing pages. Currently, that block is manually created and managed by the chapter webmaster. It will display all active mentors, regardless of their availability or willingness to accept direct requests. | | See above | When a site visitor clicks Find a Mentor for Westchester, all of our mentors should be listed, not only one mentor, so clients can search for a mentor fit. This feature needs to list all mentors, whether they accept direct requests or not. Thanks | https://www.score.org/search-mentors?location_filter_options=47&keywords= | Client Volunteers | Yes | candice.stennett@score.org | Noelle | Carr | SCORE Westchester | Client Intake Coordinator Vendor/Contractor | noelle.carr@scorevolunteer.org | https://www.score.org/westchester | |||||||||
| 283 | 243 | 02/01/23 12:00 PM | 05/23/23 5:36 AM | Workshop dates and copt-level menu appeared in Spanish | Bug Fix | Resolved | | This has been fixed to where the language is consistent. | | See screen shot and the URL, which sets the language to "es". I had previously been looking at Orange County. I switched back to Philadelphia and saw the workshop dates (but not the description) and the National menu (but not the chapter menu) in Spanish. | Everything in English. | https://www.score.org/es/group/178?set-location=178&consent=all | Client Volunteers Webmaster | Yes | candice.stennett@score.org | Donald | Krasnick | Philadelphia | Webmaster | donald.krasnick@scorevolunteer.org | score.org/philadelphia | |||||||||
| 284 | 238 | 01/28/23 9:59 AM | 05/23/23 5:36 AM | Calendar presents in monthly display by default, the chapter would like to option to present in weekly or list as default | Enhancement Request | Resolved | | The chapter now has the option to change the calendar presets to list view. | | Calendar presents in monthly display by default with no option to change the default view | Allow chapter webmasters to preset the display | /sandiego/local-workshops | Client Webmaster | No | candice.stennett@score.org | Fern | White | San Diego | Webmaster | fern.white@scorevolunteer.org | https://www.score.org/sandiego | |||||||||
| 285 | 239 | 01/30/23 2:33 PM | 05/23/23 5:36 AM | Because the list of recorded webinars does not currently display in chronological order, either earliest to latest or latest to earliest, we need a list to show -- at a glance -- the topics covered. Otherwise, viewers are having to go thumbing through pages of webinars trying to find what they are looking for. That makes for a bad user experience. In | Enhancement Request | Resolved | | Recorded webinars now display in a chronological order. | | When a user clicks on recorded webinars, the user is rewarded with page upon page of well-described topics, but they are not in any kind of order. I applaud the effort to make it easy to move an event from upcoming to recorded, but from a user standpoint, having to muddle through all existing recordings is troublesome and does not meet the stated hope to make the website easier to navigate. | A list, especially with links to the requested webinar, would make it easier for users to find what they seek. For those with Ecropolis access, Ecropolis can handle it. For those without, it needs to be easy enough to just add to the growing list. If you look at the Issue/Example URL below, that is what we created in Memphis before the website update. It's just a matter of logging into the CMS and adding a link to the top of the list with a title. | https://www.score.org/memphis/content/local-business-education/score-memphis-local-webinar-presentations | Client Volunteers Webmaster | No | candice.stennett@score.org | Gary | Robinson | Memphis | District Director | gary.robinson@scorevolunteer.org | score.org/memphis | |||||||||
| 286 | 174 | 01/13/23 1:16 PM | 05/23/23 5:36 AM | The HTML Editor "Edit Link" function now supports "Open in a new window/tab" but there's no direct support for warning the user. (Or at least I just noticed that it supports this - maybe it was always there and I never noticed) | Bug Fix | Resolved | | | The editor adds "target=_blank" but that's it. There's no (obvious) way to warn the user. The editor does contain a link to a WCAG page about "opening links in new windows/tabs", but that doesn't help. | If the webmaster indicates that the link will open in a new window/tab the code should automatically add whatever code/warning is required to meet WCAG guidance. Other than checking the box, the webmaster shouldn't have to do anything else. Another option is to have the editor recognize that the link is to an external website (not score.org domain, that is) and automatically set "target=_blank" with the appropriate warnings. | https://www.score.org/philadelphia/local-workshops | Client Webmaster | No | candice.stennett@score.org | Donald | Krasnick | Philadelphia | Webmaster | donald.krasnick@scorevolunteer.org | score.org/philadelphia | ||||||||||
| 287 | 220 | 01/23/23 10:21 AM | 05/23/23 5:36 AM | I am not able to add a contributor profile to the website. I get an error when I try to save. That the system is not available. | Bug Fix | Resolved | | How to Create and Edit a Contributor Profile: https://score.app.box.com/file/1208897830573?s=uebwqz6q48f09mum6loqzqefmeaqr2lm | | I am not able to add a contributor profile to the website. | I would like to be able to add a contributor profile to the website if possible. | N/A | Volunteers | No | candice.stennett@score.org | Susan | Jojo | Southwest Florida | Other | susan.jojo@scorevolunteer.org | https://www.score.org/southwestflorida | Chapter Admin | ||||||||
| 288 | 290 | 03/29/23 1:30 PM | 05/23/23 5:36 AM | This is a problem with Merrimack Valley (not too sure if it affects other chapters at this time). Gene Calvano (chapter contact) said there is about 77 mentors in the chapter but only 59 populate when filtering the mentors down to just the Merrimack Valley mentors. | Bug Fix | Resolved | | To appear in the search, a mentor must meet the following criteria: Be an active mentor. - Check the box to make their profile visible on the website. - Be available (have not reached any mentoring request limits). -Accept direct requests from clients. This is different than the rules for the Featured Mentors block on chapter landing pages. Currently, that block is manually created and managed by the chapter webmaster. It will display all active mentors, regardless of their availability or willingness to accept direct requests. | | When using the featured mentors block, browsing the content and filtering it to only the Merrimack Valley, it only shows a max of 59 mentor profiles when the chapter has about 77. | The browse content menu should show/populate the correct amount of mentors. | https://www.score.org/merrimackvalley/local-mentors | Yes | candice.stennett@score.org | Michael | Duong | Merrimack Valley | Vendor/Contractor | michaeld@ecropolis.com | https://www.score.org/merrimackvalley | ||||||||||
| 289 | 298 | 04/06/23 3:54 AM | 05/23/23 5:36 AM | Our chapter does not have a physical location and does not a single point of contact to answer phone calls. In addition, those assigned as Chapter Managers or Webmasters are unfamiliar with the Engage technology to make changes. We did try the Google Voice option; however, we did not receive enough incoming calls to keep it active according to Google. The website offers a phone number to call which is migrated from Engage. Currently, that number is the past chapter chair's personal cell phone. Please remove the phone call option from the chapter website or make it optional to be viewed publicly in Engage. *** Please remove the Greater Aiken 0683 | Enhancement Request | Resolved | | N/A | N/A | N/A | Taylor Hedgpeth went in and made this change. | | 05/09/23 | The chapter website contact information is located at the bottom of every page of the website. | The website offers a phone number to call which is migrated from Engage. Currently, that number is the past chapter chair's personal cell phone. Please remove the phone call option from the chapter website or make it optional to be viewed publicly in Engage. *** Please remove the Greater Aiken 0683 | greateraiken.score.org | Client Volunteers Webmaster | No | N/A | Staff | candice.stennett@score.org | Cynthia | Rhodes | Greater Aiken | Event Manager Marketing Lead Mentor | cynthia.rhodes@scorevolunteer.org | greateraiken.score.org | |||
| 290 | 296 | 04/03/23 1:02 PM | 05/23/23 5:36 AM | Deceased mentor still appearing. | Bug Fix | Resolved | | N/A | N/A | N/A | Taylor Hedgpeth looked into this 5//9/23 and saw that this had been fixed. | | 05/09/23 | Julian Kershaw, a deceased former mentor of SCORE East Bay, is still having his profile appear on East Bay's "Local Mentors" page. His profile is marked as 'Deceased' and marked as to not show on the website in Engage. His Mentor Profile on the site is also unpublished. [His profile will have already been manually removed from the page by Ecropolis] | Remove mentors from 'Featured Mentor' blocks when their profiles go unpublished. | https://www.score.org/eastbay/local-mentors | Client Webmaster | Yes | N/A | Staff | candice.stennett@score.org | Elena | Wikoff | Eastbay | Webmaster | elena@ecropolis.com | https://www.score.org/eastbay | |||
| 291 | 263 | 02/20/23 8:35 AM | 05/23/23 5:36 AM | Change of phone number at the very bottom of the page from 609-393-0505 to (800) 634-0245. I was unable to find where to edit when logged in as webmaster. | Design & Layout | Resolved | | N/A | N/A | N/A | Taylor Hedgpeth looked into this 5//9/23 and saw that this had been fixed. | | 05/09/23 | N/A | N/A | https://www.score.org/princeton/about | Client Volunteers | Yes | N/A | Staff | candice.stennett@score.org | Fred | Weber | Princeton | Chapter Chair | fred.weber@scorevolunteer.org | score.org/Princeton | |||
| 292 | 162 | 01/09/23 8:32 AM | 05/09/23 6:22 AM | Allow user to open link in new tab in CTA fields — ensure accessibility | Enhancement Request | Resolved | | | As an end user, when I click on a link to an external website in a CTA button or other field (not WYSIWYG), I am immediately taken to the other website. The only way I can return to SCORE.org is to hit the back button or to enter the URL in my browser. | As a content admin, when I link to an external website, I want to set that link's target to open in a new tab so that website visitors remain on the current website. | Staff | taylor.hedgepeth@score.org | ||||||||||||||||||
| 293 | 300 | 04/12/23 9:41 AM | 05/23/23 5:36 AM | 1. Home page needs button for "REQUEST A MENTOR”. Currently we have take a workshop and meet our mentors but requesting one takes a few steps…. 2. The address in the bottom (footer) says Virginia, it needs changed to show our address: 601 Innovation Way, Suite 134 Daytona Beach, FL 32114 | Content Change | Resolved | | This is a change that can be made by staff or Ecropolis. We cannot link directly to the chapter's MRE form as it will generate out of state requests. We can add the zip code field to your homepage. The address can also be changed by a webmaster or staff. NOTE from AG at Ecropolis: changed address in footer, added Zip MRE to home page | | 1. Home page needs button for "REQUEST A MENTOR”. Currently we have take a workshop and meet our mentors but requesting one takes a few steps…. 2. The address in the bottom (footer) says Virginia, it needs changed to show our address: 601 Innovation Way, Suite 134 Daytona Beach, FL 32114 | 1. Home page needs button for "REQUEST A MENTOR”. Currently we have take a workshop and meet our mentors but requesting one takes a few steps…. 2. The address in the bottom (footer) says Virginia, it needs changed to show our address: 601 Innovation Way, Suite 134 Daytona Beach, FL 32114 | https://www.score.org/volusiaflagler | Client Volunteers | No | Ecropolis | candice.stennett@score.org | Bill | Meyer | Volusia/Flager 0087 | Other | bill.meyer@scorevolunteer.org | https://www.score.org/volusiaflagler | ADD | |||||||
| 294 | 265 | 02/21/23 12:18 PM | 05/23/23 5:36 AM | On our old site we had both a page for sponsors and one for community partners with links from the home page. I cannot find them. | Design & Layout | Resolved | | | Both of those pages and the links appear to have been removed .I did spend about 15 minutes checking all of the links at the top for them. It is very important that we get them back in place. Thanks. | The links and pages would again be accessible from the home page. | Only on our old website. | Client Other Volunteers | Yes | candice.stennett@score.org | William | Griggs II | SCORE Tulsa | Chapter Chair | bill.griggs@scorevolunteer.org | https://www.score.org/tulsa | ||||||||||
| 295 | 264 | 02/20/23 10:37 AM | 05/23/23 5:36 AM | For SCORE Broward landing page, “Find a Mentor” link (above blue rail) add drop down choice “Request USVI Mentor” and direct to Mentor Request Form for Steve Clayton. Need to make it easy/seamless for clients in the USVI to access dedicated mentor for that region, Steve Clayton. | Enhancement Request | Resolved | | Shared request with Ecropolis to follow up with Broward on this request and discuss options/ AG: added sub menu item to USVI for "Request USVI Mentor" that directs to Steve Clayton's mentor profile. Made change to wording on USVI landing page CTA from "Find a Mentor" to "Request USVI Mentor" | | Current drop down sends you to the mentoring search which is designed for local mentors in SCORE Broward. Very confusing for clients in the USVI. Zip code search does not point to the USVI geography. | For SCORE Broward landing page, “Find a Mentor” link (above blue rail) add drop down choice “Request USVI Mentor” and direct to Mentor Request Form for Steve Clayton. Detailed description attached. Will make it easier/seamless for clients in the USVI to access dedicated mentor for that region, Steve Clayton. | https://www.score.org/broward | Client | Yes | Ecropolis | candice.stennett@score.org | Vincent | Caldevilla | Broward 0017 | Mentor | vincent.caldevilla@scorevolunteer.org | https://www.score.org/broward | ||||||||
| 296 | 262 | 02/17/23 1:33 PM | 05/23/23 5:36 AM | /women-entrepreneurs failed to migrate. The page created by Ecropolis added a link to the SCORE for All Women Entrepreneurs which existed prior to migration and is missing. | Bug Fix | Resolved | | https://www.score.org/orangecounty/women-entrepreneurs-and-women-startup-businesses | | Ecropolis rebuilt the OC page for Women Business events /orangecounty/women-entrepreneurs-and-women-startup-businesses and included a link to a non-existent page that failed to migrate. I removed any link for that content but SCORE is missing the Women's small business owner/entrepreneur hub page. | I would like to re-link that to the SCORE National Women's small business owner/entrepreneur hub as a good resource and part of the SCORE FOR ALL. To be honest, it is hard to find any of the SCORE FOR ALL - shouldn't it be a link to a main page on the National drop-down menu? | /orangecounty/women-entrepreneurs-and-women-startup-businesses | candice.stennett@score.org | Fern | White | Orange County | Webmaster | fern.white.score@gmail.com | https://www.score.org/orangecounty | |||||||||||
| 297 | 244 | 02/01/23 3:51 PM | 05/23/23 5:36 AM | Local-Mentors page Clicking on Browse Mentor Profiles in the hero box did not work. https://www.score.org/search-mentors?location_filter_options=10 (clicking browse mentor profiles) Bo Harvey lives within 10 miles and yet failed to come up, as well as any other | Bug Fix | Resolved | | AG: Emailed Fern to ask if any of Orlando mentors accept direct requests. If they do not, mentors will not display on the mentor search page. | | https://www.score.org/search-mentors?location_filter_options=10 (clicking browse mentor profiles) Bo Harvey lives within 10 miles and yet failed to come up, as well as any other Orlando mentor. Clicking 'include nearby' still failed to bring up Orlando mentors. Going out 50 miles still did not pull in Orlando mentors but went to Volusia/Flagler, Mid-Florida. | Orlando mentors are in the search results. | https://www.score.org/search-mentors?location_filter_options=10 | Client Volunteers | No | candice.stennett@score.org | Fern | White | Orlando | Webmaster | fern.white.score@gmail.com | /orlando | |||||||||
| 298 | 227 | 01/24/23 11:14 AM | 05/23/23 5:36 AM | Jose F Abreu is showing in the Our Hero content band at https://www.score.org/southgeorgia/local-mentors Jose already has RESIGNED status in Engage and the page is selected as 'unpublished' in Drupal, yet the profile is still appearing on the website. | Bug Fix | Resolved | | AG: Changed to Mentor's Listing content block | | Jose F Abreu is showing in the Our Hero content band at https://www.score.org/southgeorgia/local-mentors Jose already has RESIGNED status in Engage and the page is selected as 'unpublished' in Drupal, yet the profile is still appearing on the website. | Jose F Abreu needs to be removed from South Georgia's our hero content band since Jose is a resigned mentor. | https://www.score.org/southgeorgia/local-mentors | Client Volunteers | candice.stennett@score.org | Taylor | Hedgpeth | Other | taylor.hedgpeth@score.org | score.org | SCORE National | ||||||||||
| 299 | 225 | 01/24/23 11:04 AM | 05/23/23 5:36 AM | Our mentoring requests are being directed to New YOrk City! This is wrong Can someone recheck our coverage. WE cover all zipcodes in Passaic and Bergen County NJ! | Bug Fix | Resolved | | | Northeast New Jersey mentor requests are being directed to New York City instead of Passaic and Bergen County, New Jersey. | Have correct zip codes directed to Northeast New Jersey. | N/A | Client Volunteers | candice.stennett@score.org | Patricia | Saporito | Mentor | patricia.saporito@scorevolunteer.org | https://www.score.org/northeastnj | ||||||||||||
| 300 | 223 | 01/24/23 9:01 AM | 05/23/23 5:36 AM | Mentors that no longer work with SCORE still show in the Featured Mentors block even though they technically shouldn't have their Engage accounts active. | Enhancement Request | Resolved | | AG: Changed to Mentors Listing content block | | Since we currently have no way of listing all mentors with a listings page/block, we use the Featured Mentors block to grab all mentors within a chapter. The trouble starts when there are mentors that step down in their volunteer positions with SCORE (basically leave the organization). Their profiles still exist on the website and do not fall off when their account is no longer in use. This results in showing folks that should not be shown in that block. Please note that I've already removed the mentors from the page in the Issue/Example URL field. The mentors removed are Richard Higger and Brian Tyler. | Mentors that are no longer with the chapter and have their information adjusted in their Engage account should not populate on the website. | https://www.score.org/southernmaine/local-mentors | Other | candice.stennett@score.org | Cass | Calderon | Other | cass@ecropolis.com | https://www.score.org/southernmaine/ | |||||||||||
| 301 | 221 | 01/24/23 6:48 AM | 05/23/23 5:36 AM | The media library contains several copies of what appear to be the same image, but Drupal seems to get confused when you choose an image. | Bug Fix | In Review | | | Look in the media library for files with a title like "realestate". These include the following : - "RealEstate" (picture of a house and coins) - "RealEstate.jpg" (picture of a house and coins) - "Real Estate (1)" (picture of a young woman holding a folder) - "Real Estate (1).jpg" (picture of a young woman holding a folder) I created an event in Engage and loaded the "picture of a house and coins", but when it gets displayed on Drupal it shows the "picture of a young woman holding a folder". When I edit the event in Drupal it shows the house/coins picture in the event editor, but even if I remove it and re-add the house/coins picture it still ends up with the young woman. | 1/ Figure out what the same image shows up in the media library both with and without the ".jpg" extension 2/ Make sure that the image selected in Engage is used 3/ Make sure that the image selected in Drupal's event editor is used 4/ Try to clean up the duplicates - everywhere. | https://www.score.org/philadelphia/event/introduction-real-estate-investing-030223 | Client Webmaster | Yes | candice.stennett@score.org | Donald | Krasnick | Philadelphia | Webmaster | donald.krasnick@scorevolunteer.org | score.org/philadelphia | ||||||||||
| 302 | 214 | 01/20/23 11:58 AM | 05/23/23 5:36 AM | On the SCORE for Women Entrepreneurs hub, under success stories there is a second photo and caption for Vera Bradley https://www.score.org/score-women-entrepreneurs | Bug Fix | Resolved | | AG: Image in Legacy field was displaying on the featured image block as an additional image | | On the SCORE for Women Entrepreneurs hub, under success stories there is a second photo and caption for Vera Bradley https://www.score.org/score-women-entrepreneurs | Only 1 Vera Bradley image, caption and link to the success story should appear on this landing page | https://www.score.org/score-women-entrepreneurs | candice.stennett@score.org | Lori | Barnes | Other | lori.barnes@score.org | score.org | ||||||||||||
| 303 | 192 | 01/17/23 8:52 AM | 05/23/23 5:36 AM | The recorded webinar pages need to have a different header for the copy. Currently, it is "About the Event" since it shares the content type/page layout with Events. This should read, "About the Webinar" or "About the Training" or something similar to make the most sense and avoid confusion. https://www.score.org/event/one-page-business-plans-simple-and-highly-effective | Enhancement Request | Added to Backlog | | | The recorded webinar pages need to have a different header for the copy. Currently, it is "About the Event" since it shares the content type/page layout with Events. This should read, "About the Webinar" or "About the Training" or something similar to make the most sense and avoid confusion. | Update Title to better represent Recorded Webinar pages. | https://www.score.org/event/one-page-business-plans-simple-and-highly-effective | Client | candice.stennett@score.org | Ashley | Voyles | Other | ashley.voyles@score.org | N/A | Marketing Director | |||||||||||
| 304 | 191 | 01/17/23 5:22 AM | 05/23/23 5:36 AM | When creating a "basic page" the form indicates that "Related Content" is required and that the URL is in "/resources". It doesn't make sense to require related content, though you won't get an error if you omit the related content information. | Bug Fix | Added to Backlog | | | Form indicates that "related content" is required but that's not enforced. The "related content" information doesn't indicate that it's required when editing an existing basic page. | Related content shouldn't be required. | https://www.score.org/philadelphia/content/about-score-philadelphia/workshop-speakers | Webmaster | Yes | candice.stennett@score.org | Donald | Krasnick | Philadelphia | Webmaster | donald.krasnick@scorevolunteer.org | score.org/philadelphia | ||||||||||
| 305 | 189 | 01/17/23 4:57 AM | 05/23/23 5:36 AM | Create a block that shows an arbitrary group of contributor profiles in a card format, similar to the 'Featured Mentor" block. This can then be used to show SMEs, speakers, or other volunteers (leadership team, e.g.) | Enhancement Request | Added to Backlog | | | No support for displaying contributor profiles. | A new "featured contributors" would allow a webmaster to easily create a page with SMEs, speakers, or other volunteers. This could be similar to "Local Mentors" display that shows profiles in a card format. Clicking on the card would then bring up the contributor's profile page. | score.org/philadelphia/local_mentors | Client Webmaster | No | candice.stennett@score.org | Donald | Krasnick | Philadelphia | Webmaster | donald.krasnick@scorevolunteer.org | score.org/philadelphia | ||||||||||
| 306 | 184 | 01/14/23 3:40 PM | 05/23/23 5:36 AM | Media tags cannot be specified for "remote video" - but can be set for the other media types. | Bug Fix | Resolved | | Media tags can now be set for 'remote video' | | Media tags cannot be specified for "remote video" - but can be set for the other media types. | Media tags can be specified for "remote video" | https://www.score.org/admin/content/media?type=remote_video&status=All&langcode=All&media_tag=All&combine= | Webmaster | No | candice.stennett@score.org | Donald | Krasnick | Philadelphia | Webmaster | donald.krasnick@scorevolunteer.org | score.org/philadelphia | |||||||||
| 307 | 199 | 01/18/23 7:36 AM | 05/23/23 5:36 AM | Updated needed: On this landing page: https://www.score.org/our-sponsors at the bottom, Jessica Pisano is still listed in the copy as the contact for more information at the Foundation for potential sponsors. | Content Change | Resolved | | CS corrected this on 1/18/23. | | Jessica Pisano's name is a live link that generates an email to her and she is no longer with SCORE | Update to foundation email | https://www.score.org/our-sponsors | No | candice.stennett@score.org | Lori | Barnes | Other | lori.barnes@score.org | score.org | Ext Rel Director | ||||||||||
| 308 | 255 | 02/08/23 2:14 PM | 05/23/23 5:36 AM | On our local On Demand/Recorded Webinars page, we would like to add "date" as another option for visitors to sort and find recordings. Many of our clients want to view recordings for live events they were not able to attend. The ability to sort by date will make it easier for them to find the right recording, and is very important to us. Please let us know how soon this can be addressed. | Enhancement Request | Released to the Website | | AG: This is a high-priority ticket. https://phase2tech.atlassian.net/browse/SR-1009 | | Users have more difficulty finding the webinars they just missed and will give up, if made to difficult to locate. | Add the ability to sort by "Date" | https://www.score.org/business-education?location_filter_options=174&keywords=&f%5B0%5D=training_type%3Aonline | Client | No | candice.stennett@score.org | Katherine | Skinner | Fairfield County | Marketing Lead Webmaster | katherine.skinner@scorevolunteer.org | https://www.score.org/fairfieldcounty | |||||||||
| 309 | 235 | 01/26/23 2:29 PM | 05/23/23 5:36 AM | The Success Story Total Writing Enrichment does not have a company logo. The file has been uploaded and the site says "site updated" but the image on the site is the generic SCORE Logo. This is the same for two other Success Stories on the site: Beyond Bingo and Wing Tsun Illinois. They had images that were ported over from the old site, but cannot be updated and do not display ont he site. | Bug Fix | Released to the Website | | AG: https://phase2tech.atlassian.net/browse/SR-1014 | | The site says "updated", but there is no update or change to the image | It should update the graphic. If there is a specific size or resolution, that should be indicated and an error message given. | https://www.score.org/northchicago/success-story/total-writing-enrichment | Yes | candice.stennett@score.org | John | Fisher | North Cook and Lake Counties | Webmaster | john.fisher@scorevolunteer.org | https://www.score.org/northchicago/success-story/ | ||||||||||
| 310 | 233 | 01/26/23 12:50 PM | 05/23/23 5:36 AM | HTML that includes lists (<ul>, e.g.) doesn't show the bullets. | Bug Fix | Released to the Website | | AG: https://phase2tech.atlassian.net/browse/SR-1033 | | If HTML (in a contributor profile, for example) includes a list element (<li>) then the actual "bullets" are not shown. That's because in some of the CSS files it explicitly says "list-style:none" (see screen shot). That overrides another CSS style that says "list-style:disc". | Bullets are shown. | https://www.score.org/philadelphia/contributor/mitchell-gerson | Client Webmaster | Yes | candice.stennett@score.org | Donald | Krasnick | Philadelphia | Webmaster | donald.krasnick@scorevolunteer.org | score.org/philadelphia | |||||||||
| 311 | 219 | 01/23/23 10:10 AM | 05/23/23 5:36 AM | Our Webinars On Demand page our webinar recordings no longer display in chronological order from the most recent to the oldest, since the conversion to the new site. I opened a ticket with Ecropolis to address this and they are working on this but sounds like this may take a while. I was also hoping that there could be added the ability to sort these recordings by date. We feel these changes will allow clients to easily find recordings of webinars they registered for but recently missed attending live. Ecropolis indicated this was a decision for Score Marketing to address. | Design & Layout | Released to the Website | | AG: https://phase2tech.atlassian.net/browse/SR-1009 | | Our Webinars On Demand page our webinar recordings no longer display in chronological order from the most recent to the oldest, since the conversion to the new site. | Have On Demand Webinars display in Chronological order. | https://www.score.org/business-education?location_filter_options=174&keywords=&f%5B0%5D=training_type%3Aonline | Client Volunteers | candice.stennett@score.org | Katherine | Skinner | Fairfield County | Mentor | katherine.skinner@scorevolunteer.org | https://www.score.org/fairfieldcounty | ||||||||||
| 312 | 206 | 01/19/23 9:51 AM | 05/23/23 5:36 AM | Daniel Nissen from Twin Cities pointed out that on Success Stories, there are inconsistencies where SCORE is capitalized in the leading questions. It seems that on the backend, they're properly capitalized but on the front-end, two have SCORE in lowercase and once capitalized. | Bug Fix | Released to the Website | | AG: https://phase2tech.atlassian.net/browse/SR-992 | | SCORE is not capitalized when it should be. | SCORE should be capitalized when referenced in the questions. | https://www.score.org/twincities/success-story/navigating-elderhood | Other | Yes | candice.stennett@score.org | Cass | Calderon | Other | cass@ecropolis.com | https://www.score.org/twincities | ||||||||||
| 313 | 172 | 01/13/23 10:32 AM | 05/23/23 5:36 AM | The responsive view is not fully functional and truncates content. The screenshot was taken and submitted by a Chapter member who runs the CEO Forum. Viewing /orangecounty/ceo-forum-program on an ipad tablet was a poor customer experience in how the image is handled within the view. | Bug Fix | Released to the Website | | Multiple tickets created: Formatted Text Columns Responsive display of internal hero | | image truncated and overlapped by hero box using an ipad in landscape view. | Full view of each on non-desktop devices | /orangecounty/ceo-forum-program | Client | Yes | candice.stennett@score.org | Fern | White | Orange County | Webmaster | fern.white.score@gmail.com | https://www.score.org/orangecounty | |||||||||
| 314 | 003 | 01/09/23 6:41 AM | 05/11/23 11:30 AM | Formatting in Engage profiles is not carrying over - no <p>, bullets, or other formatting. | Bug Fix | Released to the Website | | Mentoring Experience | Sprint 17 | Format entered into an Engage profile is now visible on the website. | | Any formatting entered in the Engage profile is not visible on the website. | The website will display mentor bios to include paragraph breaks, bullets, and other formatting captured in Engage | Website Developer | taylor.hedgepeth@score.org | |||||||||||||||
| 315 | 173 | 01/13/23 11:44 AM | 05/23/23 5:36 AM | Unable to add Media Tagging a document. *Chester and Delaware Counties* not in drop down search | Bug Fix | Resolved | | Media tagging is now available for Documents. "ChesterDelco" is added as an option. | | The Ecropolis team is not able to help with adding that term to the Media Tagging list (the development team will have to help us out on this one). For this request, I recommend submitting your findings using this form provided to us by the SCORE team: https://app.smartsheet.com/b/form/be855999803240b0b36c1d6e60223318 | Add Media Tagging a document media to assist in content and media searches | https://www.score.org/media/add/document | Webmaster | candice.stennett@score.org | Roger | E Fleming | chester and Delaware Counties | Webmaster | roger.fleming@scorevolunteer.org | score.org/chesterdelco | ||||||||||
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