Website Enhancement Request Form
Row IDDate SubmittedDate ModifiedIssue Short DescriptionEnhancement TypeStatusPriorityAdded to Jira?Ticket #EpicSprintStatus NotesReleased to Website?Release DateCurrent BehaviorDesired Future BehaviorIssue/Example URLAffected User(s)Screenshots or Videos?Video LinksAssigned To:Modified ByFirst NameLast NameChapter NameSCORE RolePhone NumberNotificationsChapter WebsiteOther Role
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141812/07/23 5:41 AM12/07/23 5:41 AMDefine process for archiving a page and redirecting the URL to a different pageEnhancement Request - DrupalWebmaster can archive a page but there's no documentation/standard for redirecting the URL.Define process for archiving a page and redirecting the URL to a different page. Ideally when a page's status is changed to "archived" Drupal will support (require?) the immediate creation of a redirection URL.n/aClient
Webmaster		Noweb-form@smartsheet.comDonKrasnickPhiladelphiaWebmasterscore.org/philadelphia
241712/06/23 4:40 AM12/06/23 4:40 AMI'm the new marketing committee chair, and it doesn't appear that anybody in the chapter is making any updates to our website because nobody knows how. I'm looking for some basic "get started" training. I have a good background in using content management systems, but don't want to muck things up by guessing or figuring it out as I go. Can somebody help or point me in the right direction?Chapter ChangesNobody updating our website.Having enough knowledge on how the system works to make basic updates.https://www.score.org/sewisconsin/local-workshopsClient
Webmaster		Noweb-form@smartsheet.comNealLinkonSE WisconsinMarketing Leadhttps://www.score.org/sewisconsin
341612/01/23 4:31 AM12/01/23 4:31 AMWhen a page is archived links to it should be redirected.Enhancement Request - DrupalA user will receive an error if they attempt to go to a page that's been archived.Allow (force) the webmaster to provide a redirection URL. If it's not provided, then either redirect to "score.org" or "score.org/[chapter]".n/aClient
Webmaster		Noweb-form@smartsheet.comDonKrasnickPhiladelphiaWebmasterscore.org/philadelphia
441511/30/23 2:04 PM11/30/23 2:37 PMBroken images within Success Stories, articles, media gallery and throughout the website.Bug FixAdded as JIRA Ticket5 - Highest Prioritytruehttps://phase2tech.atlassian.net/jira/software/c/projects/SCOREWEB/boards/1242?selectedIssue=SCOREWEB-27Images are uploaded from media gallery, and suddenly they are no longer visible. It has been validated that the proper procedure was followed so not user error.Images are not brokenSuccess stories:https://www.score.org/centraloregon/success-stories

Local Mentor Toolkit: SME Skills Expertise List download. Note that sometime it works and sometimes it goes to a 404. https://www.score.org/fairfieldcounty/local-mentor-toolkit
https://www.score.org/sites/default/files/2023-11/FFC%20SME%20skills%20expertise%20report%20110123-2.xlsx

Broken media link: https://www.score.org/media/108884/edit.

The following were fixed by Ecropolis. Note that it was validated that they were done correctly the first time.
Go Gaga with Chaga | SCORE https://www.score.org/sanfrancisco/success-story/go-gaga-chaga

Kat the Farmer LLC | SCORE
https://www.score.org/blueridge/success-story/kat-farmer-llc

Casco Bay Cleaning | SCORE
https://www.score.org/southernmaine/success-story/casco-bay-cleaning

Pretty Pokets | SCORE
https://www.score.org/success-story/pretty-pokets		Client
Volunteers
Webmaster		YesWebsite Developerlinda.stacy@score.orgLindaStacyLinda Stacyscore.org
541411/30/23 10:42 AM11/30/23 10:42 AMSeveral Cleveland mentors miss the Resources submenu which linked to the advanced resource search page [which was their favorite]

Please add this back to the 3 -item dropdown under Templates & Resources		Design & Layoutcurrent national top level navigation
Templates & Resources results in 3 dropdowns:
Template Gallery
Resource Hubs
Disaster Prep & Recovery

please add back Resources to link to advanced search on resources

i will refrain from commenting on utility of
Resource Hubs
and, especially, Disaster Prep & Recovery

[apologies if i am contradicting myself in prior discussions]		See above

under Templates & Resources
actually have a submenu item that says Resources		https://www.score.org/search?keywords=articles&Facets%5B0%5D=sitewide_content_type%3AresourceClient
Volunteers		Yesweb-form@smartsheet.comMarkKrosseClevelandMentor
Other		score.org
641311/30/23 9:46 AM11/30/23 9:53 AMscore.org locator issue - certain Alaska zipcodes return null result

99801 is valid zipcode for Juneau Alaska; but returns

99801 mentor/99507 mentor please

See LC ticket at
https://my.livechatinc.com/tickets/O4LJC		Bug FixApproved for JIRA Ticketscore.org locator issue - certain Alaska zipcodes return null result

99801 is valid zipcode for Juneau Alaska; but returns

99801 mentor/99507 mentor please

See LC ticket at
https://my.livechatinc.com/tickets/O4LJC		Have 99801 has a valid zip code for Alaska and it should take clients to the Alaska chapter websiteClient
Volunteers		YesNoWebsite Developertaylor.hedgepeth@score.orgMarkKrosseCleveland, OHVolunteer
Webmaster		mkrosse@scorevolunteer.orgscore.org/cleveland
741211/22/23 12:40 PM11/30/23 10:10 AMOn the "Content/Overview" page have the "Status" column reflect the actual status of the page. Currently "Archived", "Draft", and "Ready for Review" just say "Unpublished".Enhancement Request - DrupalIn ReviewCurrently "Archived", "Draft", and "Ready for Review" just say "Unpublished".

This can be confusing for a webmaster because there could be multiple entries for a given page (versions of a recorded webinar, e.g.) that all say "Unpublished" but one could be "Draft" or "Ready for Review" (for a soon-to-be-completed workshop) and several older ones could be "Archived".		Show the exact status of the page (for "Unpublished" pages).

The URL shows a "Resource" which is currently "Archived" but shows as "Unpublished" in "Content/Overview".		https://www.score.org/philadelphia/resource/article/covid-19-resourcesWebmasterNotaylor.hedgepeth@score.orgDonKrasnickPhiladelphiaEvent Manager
Webmaster		score.org/philadelphia
839911/21/23 12:31 PM11/21/23 4:22 PMRemove the chapter name and modify the event location display based on the event typeNew FeatureAdded as JIRA Ticket5 - Highest PrioritytrueSCOREWEB-1Pinning Event Improvementshttps://docs.google.com/document/d/1rBq0V8Tb2_ii_Lr_qzgqKYBogmI4qkoiBT2dAwoDr8w/edit?usp=sharingThe ticket pertains to modifying the display of event information on two platforms: the event search page and the upcoming events layout block, with the objective of enhancing user experience by presenting only the relevant details.

Detail Overview:

Removal of Chapter Name: The chapter name will be removed from all event displays, considering its minimal relevance to a user, especially in the context of live online webinars. This is also to prevent confusion when events from different chapters are pinned or displayed.

In-Person Live Events Display Adjustment: For events categorized as "In Person Live Event," the location details (street address, city, and zip) will be prominently displayed alongside a map pin icon.
The information will be extracted from the already linked Engage event record.

Online Live Events Display Adjustment: For "Online Live Events," both the map pin icon and the chapter name will be omitted from the event information displayed on the event search page and the upcoming events layout block to keep the display simplified and relevant.

This modification is aimed at providing a streamlined interface where the presented information is most pertinent to the user's interest and intention, thereby improving overall user engagement and experience.		Client
Volunteers
Webmaster		Yesandrea.gwartney@score.orgVendor/Contractor
940111/21/23 2:29 PM11/21/23 4:22 PMDisplay Pinned Events on Chapter Event Search PageNew FeatureAdded as JIRA Ticket5 - Highest PrioritytrueSCOREWEB-2Pinning Event ImprovementsThe ticket revolves around the enhancement of the pinned events functionality on chapter event search pages. Currently, when a chapter pins an event from another chapter, it doesn't reflect on their own event search page. The aim is to augment user experience by ensuring that pinned events, regardless of the originating chapter, are displayed prominently on the pinning chapter's event search page, and are organized in reverse chronological order to guarantee relevance and timeliness for the audience. This enhancement would allow chapters to showcase events from other chapters as if they were their own, thereby promoting cross-chapter event visibility and participation.

Key Requirements:

Display both pinned and chapter-hosted events on a chapter's event search page.
Ensure all events are ordered in reverse chronological format.		ClientYesandrea.gwartney@score.orgVendor/Contractor
1040211/21/23 2:33 PM11/21/23 4:22 PMImplement Chapter Filter Dropdown in Pinned Events SearchNew FeatureAdded as JIRA Ticket5 - Highest PrioritytrueSCOREWEB-3Pinning Event ImprovementsThe ticket pertains to the implementation of a new filtering feature to enhance the user experience and efficiency in searching for pinned events on the platform, specifically for chapter webmasters and content administrators. To streamline event searches and ease the process of locating and pinning events from specific chapters, particularly those within proximate areas or within a district, a chapter filter dropdown is proposed. The dropdown will enable users to narrow down event displays to a selected chapter, aligning with the functionality of an existing location filter in the backend content overview.

Key Requirements:

Implement Chapter Filter Dropdown: Integrate a dropdown filter in the pinned events search feature to allow users to select and view events pertaining to specific chapters.
Effective Filtering: Ensure the filtering accurately displays only the events associated with the chosen chapter.
Usability: Ensure that the new filter dropdown is user-friendly, accessible, and does not disrupt the user experience, maintaining a smooth and intuitive interaction with the feature.		WebmasterYesandrea.gwartney@score.orgVendor/Contractor
1140311/21/23 2:39 PM11/21/23 4:22 PMImplement Persistent Location Cookies and Consistent UI for Pinned/Shared Content Across ChaptersNew FeatureAdded as JIRA Ticket5 - Highest PrioritytrueSCOREWEB-16Pinning Event ImprovementsCurrent Behavior:

A cookie (STYXKEY_score_location) is set when a user selects a chapter location via the location selector.
This cookie determines the content of the footer and chapter menu, correlating with the selected chapter location.
Content is initially grouped into Chapter A by default.
When content from Chapter A is pinned or highlighted by Chapter B and a user clicks on it, the STYXKEY_score_location cookie, menu, and footer change to Chapter A. This occurs even if the user has not actively changed their chapter selection.		Issues:

The automatic change in the STYXKEY_score_location cookie disrupts the user's selected preferences.
Inconsistency in UI (menu and footer) when navigating pinned content across different chapters.
Potential confusion for users due to unexpected changes in chapter location based on content interaction.

Desired Behavior:

The STYXKEY_score_location cookie should remain persistent, reflecting the user's last chapter selection, regardless of the chapter of the content being interacted with.
The chapter menu and footer should consistently reflect the chapter location selected by the user, even when accessing pinned, shared, or highlighted content from other chapters.
The URL path should remain unchanged during navigation and interaction with content across different chapters.		andrea.gwartney@score.orgVendor/Contractor
1240411/21/23 2:42 PM11/21/23 4:22 PMRemove Location/Group Selector and "Show Pinned Events" Toggle from Layout BlocksNew FeatureAdded as JIRA Ticket5 - Highest PrioritytrueSCOREWEB-23Pinning Event ImprovementsPurpose: This update focuses on enhancing usability and clarity in the management of event content on our platform. Key changes include the removal of the Location/Group Selector and the "Show Pinned Events" toggle from the Upcoming Events and Event Calendar layout blocks. This step is aimed at simplifying the user interface and relocating these functionalities to a more intuitive backend area for webmasters and content admins. (see next ticket)Detailed Changes
Removal of Location/Group Selector:
Affected Areas: Upcoming Events and Event Calendar layout blocks.
Change Description: The Location/Group Selector has been removed from both the Upcoming Events and Event Calendar layout blocks.
Impact: This change is intended to declutter the layout blocks. It is ensured that the removal does not affect the underlying functionality or display of the remaining elements in these blocks.
Removal of "Show Pinned Events" Toggle:
Affected Areas: Upcoming Events and Event Calendar layout blocks.
Change Description: The "Show Pinned Events" toggle has been removed from the layout blocks.
Impact: The default behavior for displaying events remains unchanged. This modification is expected to streamline the user interface without impacting the overall functionality.		Yesandrea.gwartney@score.orgVendor/Contractor
1340511/21/23 3:16 PM11/21/23 4:22 PMAdd Chapter Event Pinning Functionality to Pinned Chapter Events PageNew FeatureAdded as JIRA Ticket5 - Highest PrioritytrueSCOREWEB-24Pinning Event ImprovementsThis update introduces a significant enhancement in the management of chapter events on our platform. A new third tab has been added to the Pinned Chapter Events page, equipped with search and pinning functionalities to pin all events from a chapter. This addition aims to streamline the event pinning process for webmasters and content admins, offering a more centralized and efficient way to manage chapter events.A third tab has been created on the Pinned Chapter Events page. This tab is specifically designed for the search and pinning of chapter events.
A search feature has been implemented within the new tab, allowing users to easily find and select a chapter. Upon selecting a chapter, users will have the option to pin all events associated with that chapter.		Yesandrea.gwartney@score.orgVendor/Contractor
1440611/21/23 4:07 PM11/21/23 4:22 PMImplement New Logic for Event Type Determination Based on New Engage FieldsBug FixAdded as JIRA Ticket5 - Highest PrioritytrueSCOREWEB-6Pinning Event ImprovementsWe've identified an issue where chapters are still adding a physical address in the Engage location fields for virtual events. This practice leads our Drupal website to incorrectly display these events as "in-person" on the frontend, due to the current logic that associates the presence of an address with a physical event. To provide clarity to our users and ensure accurate event type display, a new logic utilizing recently added Engage fields will be employed.Acceptance Criteria:

In-Person Event Logic: If the "In-Person" option is selected in the Engage event record type, the event should be flagged as "In Person Live Event" on the Drupal website.

Zoom Meeting Logic: If the "Zoom Meeting" option is selected, the event should be flagged as "Online Live Event" on the website, even if an address is provided in Engage.

Zoom Webinar Logic: If the "Zoom Webinar" option is selected, the event should be flagged as "Online Live Event" on the website, even if an address is provided in Engage.

Do not use the Address field to flag In Person Event: For events flagged as "Online Live Event", the address field (if filled) should not change the event to “In Person Live Event”.		Yesandrea.gwartney@score.orgVendor/Contractor
1540711/21/23 4:22 PM11/21/23 4:55 PMEvent UI/UX: Update Labels on Event Cards within the Event Search PageBug FixAdded as JIRA Ticket5 - Highest PrioritytrueSCOREWEB-4Pinning Event ImprovementsTo create uniformity and clarity across the platform, it is necessary to revise the labels displayed on event cards within the "Business Education Events and Webinars (Business Education Events and Webinars)" search page. Currently, all live events are labeled as “live event," irrespective of the format of the event. This update aims to differentiate the labels based on the type of event (online or in-person), mirroring the labeling conventions utilized in the upcoming events layout block.Event cards on the search page must display either “Online Live Event” or “In-Person Live Event” labels based on the type/format of the event.

Labels should be displayed consistently and accurately, both in terms of content and UI presentation, across all screen sizes and platforms.

The labeling convention should match that utilized within the upcoming events content block for the continuity of user experience.		Yesandrea.gwartney@score.orgVendor/Contractor
1640811/21/23 4:51 PM11/21/23 4:55 PMAuthored date changes on frontend when editing a resource pageBug FixAdded as JIRA TickettrueSCOREWEB-9High priority - try and fit in with Pinned Event EpicThe current system updates the displayed authored date on the frontend whenever a resource page's content is edited. This behavior is misleading and does not reflect the original creation date of the content. The intended behavior is to maintain the original authored date on the frontend, regardless of subsequent edits to ensure consistency and accuracy of content origination information.Ensure that the original authored date of content is displayed on the frontend, even after the content has been edited.

The system should not update the frontend authored date to the most recent edit date.

Retain the ability to manually update the authored date in the edit mode of the content. (This is the way it currently works.)		ClientYesandrea.gwartney@score.orgVendor/Contractor
1740911/21/23 4:55 PM11/21/23 4:58 PMAdd Authored Date to Content List, Audit Report, and Success Stories TabsNew FeatureAdded as JIRA TickettrueSCOREWEB-8High priority for SCORE External Relations & HQ - try and fit in with Pinned Event EpicCurrently, our content management system lacks the ability to display and sort content by its creation date. This information is crucial for content administrators, webmasters, and SCORE staff to effectively manage and organize the content.The "Authored Date" field is visible in the Content List, Audit Report, and Success Stories tabs.

The "Authored Date" is automatically populated with the creation or publication date of the content.

Users can sort content by the "Authored Date" in ascending and descending order.		OtherYesandrea.gwartney@score.orgVendor/Contractor
1841011/21/23 4:58 PM11/21/23 4:58 PMWhen a blank location search is executed, it should throw an errorBug FixAdded as JIRA TickettrueSCOREWEB-11Location SelectionWhen a user tries to execute a location search without entering any information in the search bar, the system currently returns a random list of locations/chapters. This can be confusing and doesn’t give the user the best experience. Instead of presenting random results, we need to provide an error message prompting the user to enter a city, state, or zip code.When a user submits a blank location search, the system should not display any random list of locations/chapters.

Instead of the list, an error message should be displayed with the content: "Please enter a city, state, or zip code to search for a SCORE chapter near you."

The error message should be displayed prominently, and in close proximity to the search bar so that it's easily noticeable.

Upon entering any value into the search bar and re-submitting, the error message should disappear, and the search should be executed based on the input.

System behavior for valid search inputs (e.g., city, state, zip code) should remain unchanged.		ClientYesandrea.gwartney@score.orgVendor/Contractor
1940011/21/23 1:48 PM11/21/23 1:48 PMUnder Volunteer Opportunities > Volunteer, add typical time commitment and, ideally, functionality to enter zip code to determine whether there are currently opportunities available.Enhancement Request - DrupalAs a Mentor and former VIC for Central Jersey, we are in the Pilot OneSCORE phase. I currently am an Interviewer and Coach for the new process. As such, I am now being assigned and conducting interviews - often for volunteer applicants who will, if they move forward, volunteer with other chapters. Today I interviewed a volunteer applicant who is interested in an admin role for another chapter. Would be good to know if there are any opportunities available there, without the back and forth of corresponding with said chapter about the applicant. And, the applicant wants to know how many hours/week or month they're committing to, since they typically have other (paid) responsibilities.Allow volunteer applicant to enter zip code and system to determine whether that chapter has registered a need for admin volunteer.

Same would apply for CIC and Marketing roles, but I know these are being regionalized with OneSCORE.

You would also need functionality for chapters to register the need for admin volunteers etc.		https://www.score.org/volunteer-opportunitiesOther
Volunteers		Noweb-form@smartsheet.comLindaBoughtonCentral JerseyMentor
Volunteer Intake Coordinator		https://www.score.org/centraljersey
2039811/16/23 6:07 AM11/16/23 6:07 AMWhen viewing "Content" and looking specifically at "Events" it'd be useful if the "Content Type" included the 'Event Type".Enhancement Request - DrupalThe "Content" only says "Event".

To see an example in the "Content" page search for "Events" from "Bucks County" where the title starts with "ChatGPT".		Include the "Event Type" also. Workshops with a recording will typically have 2 "Event" pages - one for the "Live Event" and one for the "Recorded Webinar".https://www.score.org/admin/content?title=chatgpt&type%5B%5D=event&status=All&langcode=All&gid%5B%5D=91WebmasterNoweb-form@smartsheet.comDonKrasnickPhiladelphiaEvent Manager
Webmaster		score.org/philadelphia
2139711/13/23 8:04 AM11/13/23 8:04 AMOver the last couple of months, our Chapter 34, Greater Cincinnati, has had a work group looking at how we could improve education of both our clients and our mentors. The group has come up with a number of recommendations, many of which have been approved by our Executive Committee for implementation.

One of these recommendations revolves around improving the use by both clients and mentors of the SCORE Roadmap. This Course is not only a great resource in itself but is also contains a wealth of information in the form of links to webinars, articles, templates, spreadsheets, etc. Everyone that has looked at it has been impressed by its breadth and depth for a new or even in-business entrepreneur.		Enhancement Request - DrupalHowever, a universal complaint has been the obstacle of the registration process which requires the entry of the same personal information every time a Chapter is accessed or even accessed for a further time. This very quickly casts a very negative light on the entire experience. Since all of the material in the Roadmap can be found in substantively the same quality within a few seconds in Google, there is a huge temptation to ditch the SCORE material in favor of what can be readily found elsewhere.

Back when the Roadmap was introduced and, indeed, until recently, it was possible through Engage Support for SCORE mentors to access and download .pdf versions of the map chapters. This option is no longer available; apparently it is being revamped. How is this helpful; withdrawing a useful resource while it is being improved?

On the one hand, we very much want to encourage our mentors to increase their use of the Roadmap, both for themselves and for their clients, and on the other we are making it difficult.

Anything that can be done to improve this situation would be helpful and in line with the SCORE vision. Can you help to move this along?"		Ideally, the client or mentor can access the Start-up Roadmap with minimal information required to register, for example name and email. When a user returns to the Roadmap again, it would be helpful if they could simply access the Roadmap with no registration or, again, minimal information required to gain access to the material.score.orgClient
Volunteers		Noweb-form@smartsheet.comBonnieRibGreater CincinnatiMentorscore.org/greatercincinnati
2239611/09/23 6:50 AM11/09/23 6:50 AMReceived "The answer you entered for the CAPTCHA was not correct" error when attempting to submit the "contact us" form so I couldn't submit the message.Bug FixReceived "The answer you entered for the CAPTCHA was not correct" error when attempting to submit the "contact us" form.

Tried it both in Chrome and Brave incognito.

See the screen shot for what the page looks like before I hit "Submit". There's nothing showing for CAPTCHA, other than just the word "CAPTCHA". Clicking on it just makes the text ("This question is for testing..") appear or disappear.		CAPTCHA challenge should be visible.https://www.score.org/philadelphia/aboutClientYesweb-form@smartsheet.comDonKrasnickPhiladelphiaWebmasterscore.org/philadelphia
2339511/09/23 6:02 AM11/09/23 6:02 AM"Donate" link (upper-most menu) should open in a new tabBug Fix"Donate" link goes to "scorefoundation.org/donate" and opens in the same tab.Should open in a new tab because it's a different domain.score.orgClientNoweb-form@smartsheet.comDonKrasnickPhiladelphiaWebmasterscore.org/philadelphia
2439411/08/23 4:50 AM11/08/23 5:40 AMWhen viewing the website on a desktop computer on occasion it appears as though Drupal thinks that I'm running on a mobile phone - both the top-level and chapter menu are compressed. See attached screenshot.Bug FixIn ReviewWhen viewing the website on a desktop computer (Chrome) on occasion it appears as though Drupal thinks that I'm running on a mobile phone - both the top-level and chapter menu are compressed. The site is fully functional.

If I open another Chrome window the problem is still visible. If I open the site in a different browser (Brave) or open an incognito Chrome window there's no problem.

If I explicitly clear all cookies and refresh the page then the problem goes away.		Make sure that Drupal is always aware of the physical screen size so that menus appear correctly. It seems that there's some information stored in a cookie that is preventing the correct behavior.score.org/philadelphiaClient
Volunteers
Webmaster		Yestaylor.hedgepeth@score.orgDonKrasnickPhiladelphiaWebmasterscore.org/philadelphia
2539311/06/23 10:08 AM11/08/23 5:40 AMEach month we create Chapter Events in Engage that we then manually tell Ecropolis (via the ticketing system) to post or update that Event on our Chapter's home page which they can easily do but it would be nice to write some code that would automatically update the website with the information in Engage. As well as remove the post on the website once the event date has passed.Enhancement Request - EngageIn ReviewSee aboveEach month we create Chapter Events in Engage that we then manually tell Ecropolis (via the ticketing system) to post or update that Event on our Chapter's home page which they can easily do but it would be nice to write some code that would automatically update the website with the information in Engage. As well as remove the post on the website once the event date has passed.n/aOther
Volunteers
Webmaster		Notaylor.hedgepeth@score.orgHarryAlbertChapel Hill/DurhamWebmasterwww.score.org/chapelhilldurham
2639211/03/23 7:53 AM11/03/23 8:09 AMPlease ensure all SCORE forms have a CAPTCHA, SBA funding statement, opt-in language, and terms of service link.Enhancement Request - DrupalSent to Staff to Resolve4 - High PriorityCandice sent this to campaings@ (came from Don). Linda, Candice, Andrea, and Taylor will review this. It has been added to the Website Discussion Meeting Notes (we meet 11/9)taylor.hedgepeth@score.org
2739111/02/23 9:07 AM11/21/23 4:13 PMhttps://phase2tech.atlassian.net/browse/SR-1198
We’re seeing a frequent occurrence of Published events that were created in SCORE Engage that have a different image displayed on the score website. This appears to be a bug.		Enhancement Request - DrupalAdded as JIRA Ticket3 - Moderate PrioritytrueSR-1198Image that is added to Engage is not reflected in Score.org.Images entered in Engage should be reflected in Drupal.Two examples with screenshots.
Marketing Basics for New Entrepreneurs:
URL to event in SCORE Engage – https://scoreengage.lightning.force.com/lightning/r/Event__c/a105a0000074qXzAAI/view
URL to event on website – https://www.score.org/chesterdelco/event/marketing-basics-new-entrepreneurs-2
Five Ways to Grab Attention with Social Media Marketing:
URL to event in SCORE Engage – https://scoreengage.lightning.force.com/lightning/r/Event__c/a105a0000074qY4AAI/view
URL to event on website – https://www.score.org/chesterdelco/event/five-ways-grab-attention-social-media-marketing
Troubleshooting Done:
Re-uploaded the same images to the event in Engage. This did not update the image on score.org.
Updated the images manually via the Drupal admin interface.		Client
Other
Volunteers
Webmaster		NoNoEcropolisandrea.gwartney@score.org/
2839010/16/23 7:32 AM10/31/23 10:23 AMHi - I am a Score volunteer and this regards Mentor Search. Visit score.org and at the top center click on Find a Mentor. On the pull down menu select the last choice which is Mentor Search. I often use this while advising clients. A problem however is trying to figure out where each mentor is located. I would like to know which state the volunteer is in before I suggest that person to a client.

For some profiles it's obvious. If Dayton is the mentor's chapter we know he or she is in Ohio. For many profiles the location is not clear. For example, the profile might indicate "Central Coast". But where is the Central Coast chapter? My guess would be on the Gulf of Mexico or the Atlantic or Pacific Ocean.

The problem would be solved if Headquarters adds a field to the search function. It would be a 2 character field to give users the option to input the state abbreviation. The search results would display the state abbreviation for each mentor found. For example, when a person views my profile they would see WI to know that I am in Wisconsin.

Suppose my client in Texas has an insurance question. I would input "TX" and "Insurance" which would call up all mentors in the Lone Star State who have insurance expertise. To find all mentors in Florida a person would input FL into the new search field. Clients would have the option to leave the new field blank. In that case the database would work the same as it does now.

There is a box on the left of the current search screen which says By Location. A link in that box says Select a chapter to view local content. That option however is not very useful. I clicked on that and input CA for California. That called up various chapters but provided no easy way to search all of the California mentors.

In my opinion, adding the state as a searchable field would be a significant improvement to Mentor Search. I hope Headquarters will do that. Please reply to confirm you have received this. In the reply, I would appreciate it if you include the name of the manager at SCORE Headquarters who will decide on this request. Let me know your thoughts on this. Thank you.		Enhancement Request - DrupalIn ReviewOn the pull down menu select the last choice which is Mentor Search. I often use this while advising clients. A problem however is trying to figure out where each mentor is located. I would like to know which state the volunteer is in before I suggest that person to a client.

For some profiles it's obvious. If Dayton is the mentor's chapter we know he or she is in Ohio. For many profiles the location is not clear. For example, the profile might indicate "Central Coast". But where is the Central Coast chapter? My guess would be on the Gulf of Mexico or the Atlantic or Pacific Ocean.

The problem would be solved if Headquarters adds a field to the search function. It would be a 2 character field to give users the option to input the state abbreviation. The search results would display the state abbreviation for each mentor found. For example, when a person views my profile they would see WI to know that I am in Wisconsin.

Suppose my client in Texas has an insurance question. I would input "TX" and "Insurance" which would call up all mentors in the Lone Star State who have insurance expertise. To find all mentors in Florida a person would input FL into the new search field. Clients would have the option to leave the new field blank. In that case the database would work the same as it does now.

There is a box on the left of the current search screen which says By Location. A link in that box says Select a chapter to view local content. That option however is not very useful. I clicked on that and input CA for California. That called up various chapters but provided no easy way to search all of the California mentors.		In my opinion, adding the state as a searchable field would be a significant improvement to Mentor Search.NoNotaylor.hedgpeth@score.orgtaylor.hedgepeth@score.orgPaulCarronSCORE Greenbay920-465-1390https://www.score.org/greenbay
2938910/15/23 11:49 AM10/23/23 8:55 AMThe summary card for a contributor's "contributed content" only shows a portion of the description. That's fine, but if it gets cut off we should show "..." to indicate that there's more content.Enhancement Request - DrupalIn ReviewThe summary card for a contributor's "contributed content" only shows a portion of the description. That's fine, but if it gets cut off we should show "..." to indicate that there's more content.

The trailing "..." is shown for the same event on the "Local Workshops" page.		Append "..." to the end of content that's cut off.https://www.score.org/lancaster-lebanon/contributor/catherine-weaverClientYestaylor.hedgepeth@score.orgDonKrasnickPhiladelphiaEvent Manager
Webmaster		score.org/philadelphia
3038810/02/23 3:03 PM10/03/23 9:17 PMIf a webmaster has access to more than one chapter website they should have to explicitly set the "Group Name" to a specific chapter. Now it seems that Drupal will make a default choice (alphabetically).Enhancement Request - DrupalIn ReviewIf a webmaster has access to more than one chapter website it seems that Drupal will make a default choice for "Group Name".

I have access to both Bucks County and Philadelphia (because of the One SCORE pilot). When I created the page referenced in the URL I didn't explicitly select a "Group Name" and Drupal chose "Bucks County", the first option in the list. This happened even though I was doing this from the Philadelphia website.		If a webmaster has access to more than one chapter website then they should have to explicitly set the "Group Name" to a specific chapter. It should be an error if they haven't done that.

No changes should be made if the webmaster can only access a single website - defaulting to the only option is fine.		https://www.score.org/philadelphia/resource/article/pa-manufacturing-extension-partnership-pa-mepWebmasterNotaylor.hedgepeth@score.orgDonKrasnickPhiladelphiaEvent Manager
Webmaster		score.org/philadelphia
3138709/30/23 9:02 AM10/03/23 9:17 PMIt would be good to align the chapter-specific navigation menu on the right side under the main menu.Design & LayoutIn ReviewThe chapter-specific navigation menu is on the left of the screen and easy to miss as the attention goes to the menu on the right because that is where menus generally are.If the chapter-specific menu is also on the right, under the main menu, it will be more easily noticeable.https://www.score.orgClient
Other
Volunteers		Notaylor.hedgepeth@score.orgNitinPabuwalEast BayMentorhttps://www.score.org/eastbay
3238609/30/23 8:55 AM10/03/23 9:17 PMTraining Type filter not working properly on the national Recorded Webinars page. This is not chapter-specific.Bug FixIn ReviewTraining Type filter resets to Live Event when changing the By Location filter or searching for a keyword or term.Training Type filter should remain as Recorded Webinar or Course if that was the selected option before the location change or a search.https://www.score.org/business-education?f%5B0%5D=format%3A44&f%5B1%5D=training_type%3AonlineClient
Other
Volunteers		Notaylor.hedgepeth@score.orgNitinPabuwalEast BayMentorhttps://www.score.org/eastbay
3338509/27/23 8:44 AM10/05/23 9:43 AMHello,

I believe that Zip 56211 should be routing to the South Dakota chapter (because their Virtual Mentoring Branch is closer at Zip 57401), but it is routing to Prairie and Lakes (Zip 58108)

Can you please look into this and let me know:

If there is an issue with the routing
If yes, why it has occurred

I’m trying to pin down the discrepancies and why they are happening, so we can hopefully head off issues in the future.		Bug FixAdded as JIRA TicketI believe that Zip 56211 should be routing to the South Dakota chapter (because their Virtual Mentoring Branch is closer at Zip 57401), but it is routing to Prairie and Lakes (Zip 58108)Have the zip codes routed to the correct area.gina.alago@score.orgtaylor.hedgepeth@score.orgGinaAlagoNationalOther
3438409/26/23 8:17 AM09/26/23 8:43 AMPinned events should appear in that chapters event search resultsBug FixAdded to Backlogtaylor.hedgepeth@score.org
3538309/20/23 3:47 PM09/29/23 6:48 AMI am a new mentor and fully bi-lingual (Spanish) retired business executive, and have noticed a number of incorrect translations in the Spanish version of documents on the website and SCORE brochures that are being distributed to clients. certain words are being mechanically translated from English to Spanish without regard to the proper meaning. For example the word "chapter" to describe one of the offices/sections of the organization i.e. "The Las Vegas chapter" is being translated into Spanish as "capitulo" which is the Spanish word for chapter in a book, but not the correct meaning of an office/locale/section of an organization which would be translated as "seccion" or "oficina".
There are other examples throughout the website and handouts with similar errors, words that do not have any meaning in Spanish.		Content ChangeIn ReviewSee above description.Need to review/edit all translations in order to correct for literal/mechanical translations errors of proper meaning.
I am available to assist in this as I have worked both in the US, in Latin America, and in Spain, and have extensive knowledge of the correct business language used in Spanish and English.		Brochures such as "For The Life of Your Business" being distributed to clients. This same document is on the website.Client
Volunteers		Notaylor.hedgepeth@score.orgVictorPenaLas VegasMentorScore.org/lasvegas
3638209/19/23 8:15 AM09/29/23 6:48 AMWith a "recorded webinar" we'd like to make it easy for a client to download the associated slide deck.Enhancement Request - DrupalIn ReviewThe "recorded webinar" page only allows a client to view the webinar. If we want to allow them to also download the associated slide deck we have to create 2 pages - one for the recorded webinar and another that allows them to download the slide deck. Then both pages have to have "related content" set to the other page to get them to link together.
In addition, the link to the deck is described as "Related Event", which is misleading.		Add an optional CTA to the "recorded webinar" page that lets the client download the slide deck. The webmaster can then link to both the video and the deck on the same page.

An alternative might be to just use a "resource" page that shows the YouTube video directly and has a "download guide" button, but that wouldn't be acceptable since the client wouldn't have to register to view the webinar, something that they'll do if it's a "recorded webinar" page.		https://www.score.org/buckscounty/event/what%E2%80%99s-your-shtick-personal-branding-online-and-1Client
Webmaster		Notaylor.hedgepeth@score.orgDonKrasnickPhiladelphiaEvent Manager
Webmaster		score.org/philadelphia
3738109/02/23 10:12 AM09/29/23 6:48 AMAs a content admin or webmaster, I'd like the ability to schedule pages to be published on a specific date & time.Enhancement Request - DrupalIn ReviewI must manually publish pages on the desired date and time.I want to schedule content to be published on a specific future date and time so it goes live automatically.www.score.orgWebmasterNotaylor.hedgepeth@score.orgCandiceStennettHQOtherwww.score.orgVP Marketing
3838009/02/23 9:43 AM09/29/23 6:48 AMPutting heading text in bold strips the heading formatting.Bug FixIn ReviewWhen I create a resource and put the heading text in bold, the formatting of the heading is stripped and what you see on the front end is slightly smaller plain text.I should be able to bold a heading OR if a heading is bolded and we want to retain header styling, then the heading formatting should appear and you should not see the bolded text.I tried this on https://www.score.org/node/1472547 when creating the draft.Client
Webmaster		Yeshttps://score.zoom.us/rec/share/qAmjY5Fs5jSRWYyvwSXxYDrJG2kG1R97SzZVfKYTds3znZ1ln_l5GSblygAjiGOY.LlpchvB5W2APeoC2?startTime=1693672489000 Passcode: +j7W7r8=taylor.hedgepeth@score.orgCandiceStennettHQOtherwww.score.orgVP Marketing
3937908/30/23 12:22 PM08/31/23 1:04 PMWe have social media links on the bottom of our home page including one to Twitter. If you go there, the last post was in 2018. We also have Sioundcloud which hasn't been posted to in 6 years. Can we take them off and just leave Facebook, Instagram and LinkedIn?Design & LayoutSent to Staff to ResolveTaylor is reviewing.Got to out of date social media sitesLike to skip that.score.org/semaClientNotaylor.hedgepeth@score.orgFrankCamachoSE MassachusettsWebmasterscore.org/sema
4037808/30/23 8:11 AM08/31/23 12:39 PMIf a user somehow gets to a live event that is over then the event page should explicitly indicate that it is over.Enhancement Request - DrupalIn ReviewThis link is for an event from January, 2023. The event shows up in a site-wide search, but a user could still have that link from an old email, for example.

https://www.score.org/charlotte/event/business-model-canvas		Live events that are over should indicate that explicitly.https://www.score.org/charlotte/event/business-model-canvasClient
Volunteers
Webmaster		Notaylor.hedgepeth@score.orgDonKrasnickPhiladelphiaEvent Manager
Webmaster		score.org/philadelphia
4137708/30/23 8:08 AM08/31/23 12:39 PMLive events that have passed their date are showing up in global search results.Bug FixIn ReviewDo a global search for "business model canvas" and select content type = "event" and you'll find (at least) 2 workshops from January, 2023.

Here's the search parameters:

https://www.score.org/search?keywords=business%20model%20canvas&Facets%5B0%5D=sitewide_content_type%3Aevent

Here are the 2 "old" workshops:

https://www.score.org/charlotte/event/business-model-canvas

https://www.score.org/greaterrochester/event/business-model-canvas-4-week-series-plan-your-business-success		Live events that are over should never show up in any type of searchttps://www.score.org/search?keywords=business%20model%20canvas&Facets%5B0%5D=sitewide_content_type%3AeventClient
Webmaster		Notaylor.hedgepeth@score.orgDonKrasnickPhiladelphiaEvent Manager
Webmaster		score.org/philadelphia
4237608/29/23 4:50 AM08/31/23 12:39 PMLink about disabling cookies in "Privacy Policy" incorrect:

http://www.us-cert.gov/reading_room/securing_browser/#how_to_secure		Bug FixIn ReviewLink generates a "page not found" errorCorrect page that tells user how to disable cookies is found.https://www.score.org/privacy-policyClientNotaylor.hedgepeth@score.orgDonKrasnickPhiladelphiaWebmasterscore.org/philadelphia
4337508/23/23 2:57 PM08/31/23 12:39 PMIf there's a contributor profile reference on an event page and the profile is "too long" then the text is arbitrarily cut off, but there's not a "..." indicating that it's not complete.Bug FixIn ReviewThe profile is cut off if it's "too long", but there's no indication of that.Either display the complete profile or indicate that a portion has been cut off.

On the link below click on "Read Robert's full bio" to see what was cut off.		https://www.score.org/philadelphia/event/sba-programs-and-services-100323Client
Webmaster		Yestaylor.hedgepeth@score.orgDonKrasnickPhiladelphiaEvent Manager
Webmaster		score.org/philadelphia
4437408/23/23 12:39 PM08/31/23 12:39 PMEvent image that looks fine when editing gets chopped off on event pageBug FixIn ReviewLook at the attached screen shot. When using the "crop image" screen the image looks fine - nothing is cut off. But the sides are cut off on the actual event page.The "crop image" information should be consistent with the actual event image.

The "issue/example URL" may not show the actual problem since I'll try to fix it by manually editing the image - outside of Drupal. Look at the attached screen shot to see what it looks like.		https://www.score.org/philadelphia/event/sba-programs-and-services-100323Other
Webmaster		Yestaylor.hedgepeth@score.orgDonKrasnickPhiladelphiaEvent Manager
Webmaster		score.org/philadelphia
4537308/23/23 12:10 PM08/31/23 12:39 PMAllow the event manager to control event pinning from EngageEnhancement Request - EngageIn ReviewEvent pinning can only be done by the webmaster, but it should be up to the event managerEvent manager should be able to control event pinning, particularly for One SCORE.

At the simplest level an event in Engage could say "no pinning", "pin to all chapters in my chapter's district", or "pin to all chapters in my chapter's region".

More complex variations could include providing a list of chapters and/or a list of districts.

Drupal would have to look at these settings and automatically pin the event to the specified chapters. It would have to be careful if the event manager initially set them to a given list and then the webmaster overrode that list.		https://www.score.org/washingtondc/event/office-hours-how-start-selling-amazons-store-9192023Other
Webmaster		Notaylor.hedgepeth@score.orgDonKrasnickPhiladelphiaEvent Manager
Webmaster		score.org/philadelphia
4637208/23/23 11:10 AM08/31/23 12:39 PMShow image sizes - both physical and aspect ratio - when displaying/selecting images.Enhancement Request - DrupalIn ReviewOnly the name and small image are shownWhen a webmaster is looking at possible images to include/edit show both the physical size (in pixels) and the aspect ratio. This would make it easier to be sure to pick out the correct image, based on where it's being used.

Ideally the same thing would be done when editing an event in Engage so that the event manager only selects an image with the proper aspect ratio. This would also allow the event manager to have more control over what the event looks like on the website and eliminate the need for potential webmaster intervention.		https://www.score.org/admin/content/mediaOther
Webmaster		Yestaylor.hedgepeth@score.orgDonaldKrasnickPhiladelphiaWebmasterscore.org/philadelphia
4737108/19/23 6:43 AM08/22/23 8:28 AMThis is an Engage recommendation: Under Client Details, recommend adding a "website" field. Many of our clients have websites and there is no place within Engage to store this information.Enhancement Request - EngageIn ReviewThis is an Engage request. Taylor to send to Engage team for review.Missing field - currently no place to store client website address/URLAdd Field - Add "website" field in Engage under "Client Details"https://scoreengage.my.site.com/s/case/5005a00002drKo7AAE/daphneanderson-mentoring-requestVolunteersNolinda.stacy@score.orgCharissaRubeyMermphisMentorwww.score.org/memphis
4837008/09/23 7:40 AM08/22/23 8:33 AMEngage to Drupal event sync should update all "categories" currently supported by EngageNew FeatureIn ReviewThis is an Engage request. Taylor to send to Engage team for review.For example, in Engage, set the "Business Stage" to any value and when the event's page in Drupal is created/refreshed it won't be set.All "Categories" supported in Engage should be updated in Drupal for an event.https://www.score.org/philadelphia/event/financial-matters-startups-092723Client
Volunteers
Webmaster		Nolinda.stacy@score.orgDonaldKrasnickPhiladelphiaWebmasterscore.org/philadelphia
4936908/07/23 4:43 PM08/20/23 7:46 AMThis is a request to enhance the Events Calendar on the site. Is it possible to add a pop-up on hover of the events with the full workshop name and date?Enhancement RequestIn ReviewCurrently there is only a truncated description of the eventEither a full description, or a short listing with a full description upon hovering over the date.https://www.score.org/ventura/events-calendarClient
Volunteers		Notaylor.hedgepeth@score.orgDanielleMalconianVentura 0255Marketing Lead
Mentor
Webmaster		https://www.score.org/ventura
5036808/04/23 1:12 PM08/20/23 7:46 AMInclude a "Location" facet in the site-wide search resultsEnhancement RequestIn ReviewDo a site-wide search for something that returns results from multiple chapters ("business plan", e.g.). There are facets for content type, industry, topic, format, etc. but not for "location".Include a "location" facet on the left. If a user is searching for a particular page they may have been told that chapter created the page, but they can't tell unless they actually click on the page.Do a site-wide search for "business plan".Client
Volunteers		Notaylor.hedgepeth@score.orgDonaldKrasnickPhiladelphiaWebmasterscore.org/philadelphia
5136708/01/23 11:00 AM08/21/23 6:36 AMOur branch, currently Arrowhead is being rebranded NorthStar

All references to Arrowhead need to be changed to NorthStar on the chapter home page and on the chapter page (url below)

And, we would like our branches, NorthStar, Brainerd Lakes, Western Wisconsin and St. Cloud to appear under Twin Cities Chapter when a user clicks the + button upon entry of their zip code		Chapter ChangesIn ReviewIf I enter a Minnesota zip code and hit +, the Twin Cities, South Metro, Northern Michigan, etc chapters show up.

Our chapters need their own identiies so it would be nice to have their pages show up when a user enters their zip code		When a Minnesota zip code is entered and user clicks +, our branches will appear under Twin Cities Chapterhttps://www.score.org/twincities/arrowhead-region-score-servicesClient
Volunteers		Yeslinda.stacy@score.orgMarshallHogensonTwin CitiesOtherhttps://www.score.org/twincities
5236507/20/23 8:42 AM07/26/23 1:11 PMLink to client's website on success story page should open in a new tab (target=_blank)Enhancement RequestIn ReviewClient's website opens in same tabClient's page should open in a new tab. FB, Twitter, LinkedIn do that already.https://www.score.org/philadelphia/success-story/ursulas-about-phace-rittenhouse-studioClientNotaylor.hedgepeth@score.orgDonaldKrasnickPhiladelphiaWebmasterscore.org/philadelphia
5336007/07/23 11:00 AM07/07/23 11:00 AMRedesign resource content type so the featured image is not so largeEnhancement RequestIn Reviewtaylor.hedgepeth@score.org
5436107/07/23 11:00 AM07/07/23 11:00 AMRedesign related content feature so that it looks good when only 1 or 2 nodes are selected.Enhancement RequestIn Reviewtaylor.hedgepeth@score.org
5536207/07/23 11:00 AM07/07/23 11:00 AMPinned events should appear in that chapters event search resultsBug FixIn Reviewtaylor.hedgepeth@score.org
5636307/07/23 11:00 AM07/07/23 11:00 AMImprove padding of layout builder blocksEnhancement RequestIn Reviewtaylor.hedgepeth@score.org
5735907/07/23 10:54 AM07/07/23 10:54 AMRelated to the persistence of the "my location" option in the secondary, we need a new way to identify content belonging to another chapter (instead of changing the location/menu)Enhancement RequestIn Review4.56taylor.hedgepeth@score.org
5835807/07/23 10:53 AM07/07/23 10:53 AMPersistence of the "my location" option in the secondary menuEnhancement RequestIn Review4.6When a user is on SCORE.org, if they had previously selected a “home” chapter i.e. SCORE Jacksonville, but then they scroll down the home page and click on one of the featured success stories, i.e. Elderberry Elixir, that this automatically switches their “home” chapter to the home chapter of THAT success story (in this case Southwest Florida). So that if their user journey continues, i.e. they search for a mentor or look at local workshops, they are now on that success story’s local chapter page instead of the one they self-selected as their “home” chapter.taylor.hedgepeth@score.org
5935707/07/23 10:52 AM11/30/23 10:11 AMFind a Location pageEnhancement RequestAdded as JIRA Ticket4.5When searching for a SCORE chapter ("SCORE Philadelphia", e.g.) Google might return a link called "Find A Chapter Near You" which ends up at URL:

https://www.score.org/find-location

But that's a hard-coded list of chapters that's (probably?) out of date.		taylor.hedgepeth@score.org
6035607/07/23 10:50 AM07/07/23 10:50 AM(Part of Spanish experience epic) Coming from the homepage, I navigate to the SCORE National 'Centro de propietarios de empresas Hispanas and click 'ver mas'.

This opens a new page https://www.score.org/entrepreneur-type/hispaniclatin-entrepreneurs?set-preference=entrepreneur_type--570&consent=all which, although the content it was coming from was in Spanish, the new page presents relevent content in both languages		Enhancement RequestIn Review5taylor.hedgepeth@score.org
6135307/07/23 10:50 AM07/07/23 10:50 AMSpanish Experience on the website (many tickets to improve this experience)Enhancement RequestIn Review5taylor.hedgepeth@score.org
6235407/07/23 10:50 AM07/07/23 10:50 AMChange language on mentor profiles related to availabilityEnhancement RequestIn Review5taylor.hedgepeth@score.org
6335507/07/23 10:50 AM07/07/23 10:50 AMFix taxonomy pages to display the correct labels on cards, to display card view (similar to other search pages) and to only display events, resources and success stories.Enhancement RequestIn Review5taylor.hedgepeth@score.org
6435007/07/23 10:20 AM07/07/23 10:20 AMGated Content - Allows us to add a lead generation form to high-value resources on the website.Enhancement RequestIn Reviewtaylor.hedgepeth@score.org
6535107/07/23 10:20 AM07/07/23 10:20 AMAuthenticated experience, including basic business owner profile management - Add the ability for clients to create user profiles on the site and use their information to recommend events, mentors, and resources. Share this information with their Engage contact record.Enhancement RequestIn Reviewtaylor.hedgepeth@score.org
6635207/07/23 10:20 AM07/07/23 10:20 AMLearning List/Curated Content - Add the ability to pull content together in a learning path. This has been previously mocked up in Figma; revisit design for the Drupal Content type.Enhancement RequestIn Reviewtaylor.hedgepeth@score.org
6734707/07/23 10:20 AM07/07/23 10:20 AMEnhanced Integration of designated third-party system touchpoints - Deeper integration between the website and Salesforce CRM; Could also include a better connection with our email service provider.Enhancement RequestIn Reviewtaylor.hedgepeth@score.org
6834807/07/23 10:20 AM07/07/23 10:20 AMEditorial Workflow - This is an improved content creation and publishing experience for all content administrators, including external contributors, Chapter webmasters, and SCORE employees.Enhancement RequestIn Reviewtaylor.hedgepeth@score.org
6934907/07/23 10:20 AM07/07/23 10:20 AMAdd sponsor opt-in for online courses/recorded webinarsEnhancement RequestIn Reviewtaylor.hedgepeth@score.org
7034507/07/23 10:17 AM07/07/23 10:17 AMRedesign the hero banners so they are smaller in sizeEnhancement RequestIn Reviewtaylor.hedgepeth@score.org
7134607/07/23 10:17 AM07/07/23 10:17 AMAdd zip code field for mentoring requests and volunteer applications to the hero blockBug FixIn Reviewtaylor.hedgepeth@score.org
7234307/07/23 10:16 AM07/07/23 10:16 AMNew solution for Google Cloud Zip callsBug FixIn Review5taylor.hedgepeth@score.org
7334207/07/23 10:15 AM08/21/23 6:29 AMWarning when opening external linksBug FixIn Review5 - Highest Prioritycandice.stennett@score.org
7433607/06/23 12:00 PM07/07/23 10:00 AMIn the previous SCORE local website we utilized the event calendar that came as a widget from Constant Contact. The unique feature of this calendar was that workshop/roundtable events remained on the calendar even after they were completed in most cases for several years. In the new Event Calendar that comes from Engage, as soon as an event is complete, it is gone off the calendar. Our workshop committee found the old calendar very useful in planning for future months (or years) by referring to the past calendars for quick reference. For mentoring clients we often get asked what kind of workshop to we present. It was easy and convenient to refer the client to look at our old calendar and review topics that had been, and will be covered. Now you send someone to our new calendar, and in the last week of the month, and there is nothing, because everything has been wiped clean. It is kind of embarrassing when a client sends you an email and says "I saw nothing on your calendar"

If clients visit the website for the first time and click on the Chapter calendar it doesn't look like you have not been a very busy chapter based on all of the past calendars since they are all blank. I would certainly think there is some way to retain some of the history rather than totally eliminating 10 minutes after the workshop is over. I am sure that in your own personal calendar on your phone or desktop you would find it rather annoying if all your appointments disappeared as soon as you completed them. Thank you for your consideration. Jim		New FeatureIn ReviewEvents immediately eliminated from Engage calendar once workshop is completedRetain workshops on calendar for at least a yearhttps://www.score.org/eastcentraliowa/events-calendarClient
Volunteers		Yeshttps://app.constantcontact.com/pages/campaigns/view/calendar/monthtaylor.hedgepeth@score.orgJimVancuraEast Central IowaEvent Manager
Mentor
Webmaster		https://www.score.org/eastcentraliowa
7533507/05/23 6:46 AM07/05/23 6:46 AMWhen I enter SE Michigan in the Location Search Field, it does not show up in the results. Ann Arbor is missing from the list of search results as well even though it is the closet chapter to SE Michigan

The only way to find SE Michigan is to enter a zip code		Bug FixThe search result does not provide the SE Michigan locationWhen SE Michigan is entered SE Michigan it should be the first search result to appear. Ann Arbor should be the second result since it is the closet to the SE Michigan chapter.https://www.score.org/semichigan/local-resources/startup-resources?proximity%5Bvalue%5D=300&proximity%5Bsource_configuration%5D%5Borigin_address%5D=SE+Michigan&location_search=openClient
Other
Volunteers
Webmaster		Yesweb-form@smartsheet.comKenyaWiedemannSE MichiganClient Intake Coordinator
Vendor/Contractor
Webmaster		score.org/semichigan
7632906/30/23 10:36 AM07/02/23 9:51 AMPage should be removed: https://www.score.org/content/mentor-profilesContent ChangeResolvedI deleted the page as it contained outdated information for a chapter (mentors who have resigned). Did not redirect.Page can be reached via site searchPage should be removed: https://www.score.org/content/mentor-profileshttps://www.score.org/content/mentor-profilesClientNoStaffcandice.stennett@score.orgDonaldKrasnickPhiladelphiaWebmasterdonald.krasnick@scorevolunteer.orgscore.org/philadelphia
7732806/28/23 12:12 PM07/03/23 7:25 AMIt would be helpful if the "need help? chat with us" feature at the bottom of the website homepage was clear about the chat feature being with national and not the local chapter.Enhancement RequestSent to Staff to ResolveWe have had some confusion around this in the past as people will use the chat function to ask questions about chapter workshops and since there are some big differences between workshop policies it ended up confusing people. For example, we charge for our workshops and they are not recorded, where as National offers free workshops and recordings.It would just be great if it said something about you are chatting with national and please email greaterseattle@scorevolunteer.org for direct communication with the chapter.https://www.score.org/seattleClientNotaylor.hedgepeth@score.orgAlexEvansGreater SeattleClient Intake Coordinatoralex.evans@scorevolunteer.orgscore.org/seattle
7833307/03/23 8:46 AM07/03/23 8:46 AMChange behavior of paused mentor profilesEnhancement RequestIn Review5taylor.hedgepeth@score.org
7933407/03/23 8:46 AM07/03/23 8:46 AMChange language on mentor profiles related to availabilityEnhancement RequestIn Review5taylor.hedgepeth@score.org
8032706/22/23 11:24 AM07/02/23 9:51 AMWhen entering client data there is a question asking if the client started a new business. If you answer 'yes" you are then forced to answer many questions - revenue, growth among them. We have done a chapter survey and most active mentors agree this is an issue that should be corrected. Why? We can often answer some of the questions but not all and our clients are not always willing to share this information. This distorts our data on how many clients have actually started a business which is key data for us and for SCORE National.Enhancement RequestIn ReviewThe workaround we employ is checking the box 'client has not started a business' rather than try to guess at the required info. If you don't fill it in, you can not complete the entry of the coaching session into the system. The other workaround is to put all zeroes in which is typically inaccurate data. Again, this causes much of the data to be incorrect or not entered at all.There should be an option to say 'yes' to a client starting a business. Then all the following information fields should be considered optional. Fill in the data if you have it or just skip by the question and move to the next step in data entry. This would make the responses to the question 'has the client started a new business' more accurate and give greater accuracy to this question both locally and nationally.this is in SCORE Engage when entering a new sessionOther
Volunteers		Nocandice.stennett@score.orgMikeKotubeyFort WorthMentormichael.kotubey@scorevolunteer.orgfortworth.score.org
8132606/19/23 9:50 AM11/21/23 5:31 PMOur email address is incorrect on the chapter website, in both the footer and the "About" page. Our correct email address is:

info.southeastnj@scorevolunteer.org		Content ChangeResolvedThis is a content change. The email address has been updated.Goes to an unmonitored email addressEmail address should appear correctly in all placeshttps://www.score.org/southeastnjClientNoandrea.gwartney@score.orgAnthonyMaceroliSCORE Southeast NJChapter Chair
Volunteer Intake Coordinator
Webmaster		anthony.maceroli@scorevolunteer.orgwww.score.org/southeastnj
8232406/02/23 9:21 AM07/02/23 9:51 AMRequesting a way to add space or remove space from layouts.Design & LayoutIn ReviewThis is being reviewed by the SCORE staff. We will update this ticket again once we've determined the best course of action. Thank you for your patience.Unless there is documentation and therefore its a user issue (me!), it seems random that there's either too much room or too little room between sections or blocks. I've played with the "Top Spacing/Margin" field that doesn't seem to do anything.Would like to be able to add or remove space on a page layout, whether it's something like Constant Contact offers - a "spacer" that you insert as you would any other asset.https://www.score.org/washingtondc/local-workshops/amazonClient
Volunteers
Webmaster		Yescandice.stennett@score.orgLauraGosseWashington DCWebmasterlaura.gosse@scorevolunteer.orgscore.org/washingtondc
8332105/23/23 8:55 AM06/12/23 2:47 PMAt the time of the cutover of the new website, we were all told that there would be a permanent redirect in place for all of the old local chapter websites to the new local pages on the new website. Ours is not working. Our old URL address, www.southeastnj.score.org, does not redirect to the hew site.Bug FixAdded to BacklogtrueTaylor received this in campaigns@. Taylor currently creating a ticket in JIRA. We will update this ticket again once we have a solution.Our old URL address, www.southeastnj.score.org, does not redirect to the new site.Our old URL address, www.southeastnj.score.org needs to be redirected.www.southeastnj.score.orgtaylor.hedgepeth@score.orgTaylorHedgpethNational
8432005/19/23 9:42 AM07/02/23 9:51 AMfrequent question on LiveChat: how many hours is the course?
webinars have hour duration posted, but not courses

Change:
on course module page: "typically 1 hour, not including any homework"
on course landing page: #modules x time per module





Hi Patricia Pearson (Thu, 5/18/2023, 09:16:28 pm)
Hello, How long are the courses?
for someone new to the site, it’s not immediately obvious so this is helpful for someone looking to participate in these great courses.

This is also relevant to SEAP participants who need to plan & report their Unemployment SEAP program plan and results		Content ChangeSent to Staff to ResolveThis is being reviewed by the SCORE staff. We will update this ticket again once we've determined the best course of action. Thank you for your patience.see aboveall customers should have an expectation of particular course and webinar durationsLive Chat client todayClientNocandice.stennett@score.orgMarkKrosseNationalDistrict Director
Other		mkrosse@scorevolunteer.orgscore.orgLC volunteer
8531905/18/23 3:16 AM07/02/23 9:51 AMFor mentor matchmaker, per LiveChat client requests

It would be helpful if the Location field had an option for a new user to enter their zip code, resulting in closest chapter match.

Frequent LC client requests are: "where is the Score chapter nearest me"		Enhancement RequestIn ReviewThis is being reviewed by the SCORE staff. We will update this ticket again once we've determined the best course of action. Thank you for your patience.A new client does not know their nearest Score chapter location, they may have missed or misunderstood the homepage option; and have gone straight to mentor matchmakerclient can use mentor matchmake either by location name [which often is not a city name; eg Capital Corridor ....]; they could use their zip codeanyClient
Other		Nocandice.stennett@score.orgmarkkrosseDistrict Director
Other		mkrosse@scorevolunteer.organy
8631805/16/23 2:57 PM11/21/23 5:28 PMThe "upcoming events" section highlights all upcoming events. The issue were having is we find it to be slightly misleading, as it highlights both national webinars, local webinars, and local chapter events.Design & LayoutResolvedThere is a way to use the upcoming events block and distinguish between National and Chapter events. Please reach out to andrea.gwartney@score.org to walk you through the process.There are no bugs with the feature. It highlights all events properly, we are just looking for a way to distinguish the true local events.Ideally, we'd have two "upcoming events" sections. One would be "Upcoming Chapter Events" and "Upcoming Online Events" or something like that. This would just make it more clear to all parties using the sites on which events are put on directly by our chapter vs. a general webinar.https://www.score.org/longbeachClient
Volunteers		Yesandrea.gwartney@score.orgMichaelAguileraScore Long Beach / South BayOthermichaelaguilera95@gmail.comhttps://www.score.org/longbeachSocial Media / Webmaster Assistant
8731005/11/23 5:32 PM11/21/23 5:03 PMWe have mentors that for person privacy/security reasons do not want to be displayed on the website. As webmasters we currently do have the ability to remove them, so they will not be displayed, and I am doing this, however there is a better approach.

Change Request - Give the mentor the ability to decide if they want to be displayed on the website or not. (Note this is not about search capabilities) Change - Add a check on/off box In the Engage mentor profile, which allows the mentor to 1) Understand that they could be displayed on the website. 2) Give them the ability to choose to be displayed or not.
NOTE: I know this is primarily an Engage upgrade and probably not much of a website upgrade. I will next try to find an Engage Enhancement request form and fill it out.		Enhancement Request - EngageIn Review2.4This is being reviewed by the SCORE staff. We will update this ticket again once we've determined the best course of action. Thank you for your patience.No problem with current functionality as it is now. This would be an additional functionality request. It may involve so website work, but primarily would require an Engage upgrade.Will not effect front end users.There isn't one, this would be new functionality.VolunteersNoandrea.gwartney@score.orgPeterCantonePortland ORWebmasterpeter.cantone@scorevolunteer.orghttps://www.score.org/portlandor
8830905/11/23 2:40 PM07/03/23 8:34 AMPinning event's from the Homepage Pinned event's button does not pin them to the desired chapter.Bug FixIn Review3.1This is being reviewed by the SCORE staff. We will update this ticket again once we've determined the best course of action. Thank you for your patience.When you pin event's using the pinned event button on a homepage, it does not show up on the desired chapter's local workshop page.Pinning event's from a chapter's homepage should pin the event.Attempting to the event from the pinned events button on any chapter homepage will replicate this issue.Volunteers
Webmaster		Notaylor.hedgepeth@score.orgMichaelDuongVendor/Contractormichaeld@ecropolis.comAny Chapter homepage
8930805/05/23 2:09 PM07/03/23 8:44 AMFrom the Worcester Chapter:

There's confirmation of the acceptance of the Marlborough Branch from the Worcester chapter to Boston (it is noted as Inactive within our chapter in Engage). I have just been informed by our CIC that we are continuing to receive client inquiries from the zip codes affiliated with that branch's location.

May I ask that you please transfer the chapter to the Boston chapter as an active branch location.		Bug FixIn Review4This is being reviewed by the SCORE staff. We will update this ticket again once we've determined the best course of action. Thank you for your patience.There's confirmation of the acceptance of the Marlborough Branch from the Worcester chapter to Boston (it is noted as Inactive within our chapter in Engage). I have just been informed by our CIC that we are continuing to receive client inquiries from the zip codes affiliated with that branch's location.

May I ask that you please transfer the chapter to the Boston chapter as an active branch location.		Please transfer the Worcester chapter to the Boston chapter as an active branch location.https://www.score.org/worcesterClient
Volunteers
Webmaster		taylor.hedgepeth@score.orgTaylorHedgpethWebmastertaylor.hedgpeth@score.orghttps://www.score.org/worcester
9030705/05/23 8:45 AM07/02/23 9:51 AMFrom External Relations team:

If a user who has not selected a “home” chapter is browsing success stories on SCORE.org and clicks to view any of the featured stories, i.e. “Taking Responsibility for Your Own Success,” they are automatically redirected to the “home” chapter page for that success story (in this case Madison) and the “home chapter” switches for every new success story that same user views, rather than allowing them to browse success stories and not have a local chapter selected or if they do, to maintain their self-selected SCORE chapter home page.		Bug FixIn ReviewThis is being reviewed by the SCORE staff. We will update this ticket again once we've determined the best course of action. Thank you for your patience.If a user who has not selected a “home” chapter is browsing success stories on SCORE.org and clicks to view any of the featured stories, i.e. “Taking Responsibility for Your Own Success,” they are automatically redirected to the “home” chapter page for that success story (in this case Madison) and the “home chapter” switches for every new success story that same user views, rather than allowing them to browse success stories and not have a local chapter selected or if they do, to maintain their self-selected SCORE chapter home page.When clients/staff click on featured success stories, we don't want their 'home' chapter to be switched to the success stories chapter.https://www.score.org/Client
Volunteers
Webmaster		candice.stennett@score.orgTaylorHedgpethWebmastertaylor.hedgpeth@score.orghttps://www.score.org/
9130605/05/23 8:40 AM07/03/23 8:44 AMFrom External Relations team:

As you continue to update the success stories on SCORE.org as well as the naming conventions to include the chapter, we noticed that with this change:


When a user is on SCORE.org, if they had previously selected a “home” chapter i.e. SCORE Jacksonville, but then they scroll down the home page and click on one of the featured success stories, i.e. Elderberry Elixir, that this automatically switches their “home” chapter to the home chapter of THAT success story (in this case Southwest Florida). So that if their user journey continues, i.e. they search for a mentor or look at local workshops, they are now on that success story’s local chapter page instead of the one they self-selected as their “home” chapter.		Bug FixIn Review4.6This is being reviewed by the SCORE staff. We will update this ticket again once we've determined the best course of action. Thank you for your patience.When a user is on SCORE.org, if they had previously selected a “home” chapter i.e. SCORE Jacksonville, but then they scroll down the home page and click on one of the featured success stories, i.e. Elderberry Elixir, that this automatically switches their “home” chapter to the home chapter of THAT success story (in this case Southwest Florida). So that if their user journey continues, i.e. they search for a mentor or look at local workshops, they are now on that success story’s local chapter page instead of the one they self-selected as their “home” chapter.When you're on the homepage and click on a success story, we don't want their 'home' chapter to be switched to the success stories chapter.https://www.score.org/Client
Volunteers
Webmaster		taylor.hedgepeth@score.orgTaylorHedgpethWebmastertaylor.hedgpeth@score.orghttps://www.score.org/
9230505/05/23 8:35 AM06/12/23 2:47 PMFrom External Relations team: The “Use my Current Location” feature on SCORE.org to select a local chapter does not seem to be working? You might already be working on this but wanted to flag for your attention if not.Bug FixIn ReviewThis is being reviewed by the SCORE staff. We will update this ticket again once we've determined the best course of action. Thank you for your patience.The “Use my Current Location” feature on SCORE.org to select a local chapter does not seem to be working.Allow the “Use my Current Location” feature on SCORE.org to select a local chapter.https://www.score.org/Client
Volunteers		Notaylor.hedgepeth@score.orgTaylorHedgpethWebmastertaylor.hedgpeth@score.orghttps://www.score.org/
9330404/29/23 12:48 PM07/07/23 11:00 AMTranslate button does not display entire list of languages.Bug FixIn Review3.78This is being reviewed by the SCORE staff. We will update this ticket again once we've determined the best course of action. Thank you for your patience.Pressing the button brings up the list of languages but if you try to scroll down the list it drops you out of translate. If you select one of the languages that display without scrolling for instance Afrikaans, then it works; however, Afrikaans through Cebuano are the only ones visible without moving the screen. We need to translate into Spanish which is of course way down the list somewhere.Once you select the translate button the list remains visible while you scroll down the list and until you select your desired language.https://www.score.org/tulsa/local-resourcesClient
Volunteers		Notaylor.hedgepeth@score.orgWilliamGriggs IITulsa 0194Chapter Chairbill.griggs@scorevolunteer.orghttps://www.score.org/tulsa
9430304/27/23 1:11 PM07/03/23 8:26 AMThe upcoming events block does not show only pinned events.Enhancement RequestIn Review2.71This is being reviewed by the SCORE staff. We will update this ticket again once we've determined the best course of action. Thank you for your patience.Currently, the upcoming events block shows the chapter's events or the chapter's events and pinned events. There is no way of only having pinned events shown. You can check the pinned events only, but the block shows the text no upcoming events.The upcoming events block should have a feature where only the pinned events are shown. Chapters like to have their events in one block and below that events from other chapters that they have hand selected.https://www.score.org/sanfrancisco/local-workshopsClient
Webmaster		Notaylor.hedgepeth@score.orgAlejandroRodriguezVendor/Contractoralejandro@ecropolis.comAll of them
9530104/21/23 12:48 PM07/03/23 8:29 AMThe footer's email signup can be confusing/different if the chapter is using the email opt-in slider from Ecropolis.Enhancement RequestIn Review2.64This is being reviewed by the SCORE staff. We will update this ticket again once we've determined the best course of action. Thank you for your patience.If a chapter is using the Ecropolis email opt-in slider and wants to have the footer email signup use the same form that can't be done. The typical (only?) solution is to have the footer signup use a CTCT-based signup form which looks different than the email opt-in slider.If a chapter is using the Ecropolis email opt-in slider then the chapter should be able to totally eliminate the footer signup section, relying instead of the slider.

The footer slider would remain if a user hadn't yet specified their location.		score.org/philadelphiaClient
Webmaster		Notaylor.hedgepeth@score.orgDonaldKrasnickPhiladelphiaWebmasterdonald.krasnick@scorevolunteer.orgscore.org/philadelphia
9629904/10/23 2:30 PM07/03/23 8:15 AMAdd Find a Mentor CTA to success story pages.Design & LayoutIn Review2This is being reviewed by the SCORE staff. We will update this ticket again once we've determined the best course of action. Thank you for your patience.No CTABy adding Find a Mentor CTA to success story pages, this will allow the clients read a success story then see how to Find a Mentor.score.org/success-storiesClient
Volunteers		taylor.hedgepeth@score.orgTaylorHedgpethOthertaylor.hedgpeth@score.orgscore.orgMarketing Specialist
9729704/04/23 3:31 PM07/03/23 8:23 AMWe do hybrid workshops, both In-person and Online. We work with ur surrounding chapters to put our online webinars on their local-workshop pages. But we don't want to list in-person ones on their sites. So, we'd like a third option, Hybrid, that we could make display as well as our online ones on those related chapter sites.Enhancement RequestIn Review2.4This is being reviewed by the SCORE staff. We will update this ticket again once we've determined the best course of action. Thank you for your patience.We miss some workshops on related sites.have a hybrid choice.score.org/twincities/local-workshopsClientNotaylor.hedgepeth@score.orgDanielNissenTwin CitiesWebmasterdaniel.nissen@scorevolunteer.org/twincities
9829504/01/23 4:38 PM07/03/23 8:23 AMWe have many Live Events, which are Hybrid Live Events (attendance in person & Zoom).

On Drupal website events we have these settings for Events (they are synchronized from Engage):
Event Type: Live Event, Recorded Webinar, Virtual Conference
Attendance Type: In Person, Online

Please add Attendance Type: Hybrid to be selected either manually in Drupal, or if both an address and a webinar link are present in the Engage event then it should be Hybrid, or add Attendance Type to Engage event setup. Adding Event Type to Engage will also be helpful.		Enhancement RequestIn Review2.44This is being reviewed by the SCORE staff. We will update this ticket again once we've determined the best course of action. Thank you for your patience.Workshops/Events:
There is no Attendance Type: Hybrid for Hybrid Live Events (attendance in person & Zoom)		Workshops/Events in Drupal:
Please add Attendance Type: Hybrid to be selected either manually in Drupal, or if both an address and a webinar link are present in the Engage event then it should be Hybrid, or add Attendance Type to Engage event setup. Adding Event Type to Engage will also be helpful.		https://www.score.org/ri/local-workshopsClientYestaylor.hedgepeth@score.orgBabakTaleghaniSCORE Rhode IslandEvent Manager
Webmaster		babak.taleghani@scorevolunteer.orghttps://www.score.org/ri
9929303/29/23 2:00 PM07/03/23 8:30 AMWhen viewing the Local Workshop's Calendar on Mobile view, the Calendar does not start on 'Today's Date', it seems to instead start on the first event one month prior to today's date.
When you view 'Nashville's' Local Workshop calendar, it starts on the closest event post 'Today's Date', which is correct.
Mobile view also shows all the events for 2023 in a list view.
The Today button is not usable on mobile view, assuming its due to showing all events in list view for the current year.
There is no 'Month', 'Week', 'Day' button as there is on Desktop view.
List view seems to be automatically applied on Mobile		Bug FixIn Review2.83This is being reviewed by the SCORE staff. We will update this ticket again once we've determined the best course of action. Thank you for your patience.In the mobile view of score, when users look at the Broward Calendar, the current date/event starts a month prior to the current date.
The calendar shows events for the entire year which is also in list view.		The calendar start and show events on the current date and post-current date. Users should have the option to see the events in either list OR Calendar view via month, week, or day.Please use this link in mobile view. https://www.score.org/broward/local-workshopsClient
Webmaster		Yestaylor.hedgepeth@score.orgMichaelDuongBrowardVendor/Contractormichaeld@ecropolis.comhttps://www.score.org/broward
10029203/29/23 1:54 PM07/07/23 11:00 AMAdding a document to the Text WYSIWYG does not show up and instead shows a URL in plain text form. Please refer to screenshot.Bug FixIn Review3.38This is being reviewed by the SCORE staff. We will update this ticket again once we've determined the best course of action. Thank you for your patience.Adding a document to a texxt wysiwyg does not appear and instead shows the URL in plain text.The document should appear without showing a URL.This bug can be replicated by attempting to upload a document to a Text Wysiwyg and saving it.Client
Volunteers
Webmaster		Yestaylor.hedgepeth@score.orgMichaelDuongVendor/Contractormichaeld@ecropolis.comN/a
10129103/29/23 1:48 PM07/03/23 8:44 AMIn reference to the Contact Us Form on any chapters pages, Form submissions do not go to the email set in Engage. They go to the email set in the footer menu of the chapter and if there is not email in the footer, users that submit information into the form, it gets sent nowhere in the backend.Bug FixIn Review4.5This is not a website issue. This is an Engage issue. This must be sent to the Engage team to handle and respond.If the chapter doesn't have an email in the footer, the information gets sent nowhere in the backend with no notes showing a confirmation of submission.There should be a warning or something noting to users that the information cannot be acquired at this time or stopping users from submitting information. Admins should be notified that users are trying to submit information but there is no place to send the information. Please see screen shots attached.Any About page that has a contact us form, with no email in the footer.ClientYestaylor.hedgepeth@score.orgMichaelDuongVendor/Contractormichaeld@ecropolis.comN/A
10228803/29/23 1:17 PM07/03/23 8:34 AMCannot add local video to media with WYSIWYG block. It only allows for images and remote video. Cannot select the video saved in media libraryBug FixIn Review2.33This is being reviewed by the SCORE staff. We will update this ticket again once we've determined the best course of action. Thank you for your patience.Cannot add local video to media with WYSIWYG block. It only allows for images and remote video. Cannot select the video saved in media library as there is no option to select the video nor add a MP4 file.Users should have the ability to add local videos to the WYSIWYG Block as well as having the option to upload it thru the media library.Please see screen shots for an example of comparison of how it should be.Yestaylor.hedgepeth@score.orgMichaelDuongVendor/Contractormichaeld@ecropolis.comn/a
10328703/29/23 1:05 PM07/03/23 8:35 AMWhen manually adding all the mentors in the chapter with the Featured Mentor block, it appears as if all of their images display when in layout editor but once you save the page it removes them and uses the placeholder image. When you click into the profiles that have images, you can see it on their actual profile but when viewing with the block they do not appear.Bug FixIn Review2.78This is being reviewed by the SCORE staff. We will update this ticket again once we've determined the best course of action. Thank you for your patience.When trying to use the Featured Mentors block, after hitting save in the layout editor, the images for the Mentors profile disappear and go to the default image holder.The mentors profile image should appear, since the profiles have images already in them.This can be done in any Featured Mentor block by adding the block, and saving it in the layout editor.Client
Volunteers
Webmaster		Yestaylor.hedgepeth@score.orgMichaelDuongMerrimack ValleyVendor/Contractormichaeld@ecropolis.comhttps://www.score.org/merrimackvalley
10428603/29/23 12:37 PM07/03/23 8:26 AMSuccess stories force populates an extra field called 'How Did Your Business Get Started?' after publishing the story. This is due to adding text into the 'Summary' in the backend for Success stories previews.Bug FixIn Review2.22This is being reviewed by the SCORE staff. We will update this ticket again once we've determined the best course of action. Thank you for your patience.Summary does not auto fill for the page preview, instead you have to manually fill it in.
When you manually fill Summary box, it forces the ‘How did your business get started’ Title to appear on the Success story page.		The page preview should be autofilled, or if done manually, should not force populate the additional title to appear.https://www.score.org/cleveland/success-story/creating-niche-art-community-how-we-built-our-independent-art-supply-storeClient
Webmaster		Yestaylor.hedgepeth@score.orgMichaelDuongClevelandVendor/Contractormichaeld@ecropolis.comhttps://www.score.org/cleveland
10528403/29/23 9:37 AM07/03/23 8:44 AMWhen creating a Live Event with the Attendance type 'Online', after saving it the first initial time, the Event shown on an 'Upcoming Event' block is labeled as a 'In person Live Event'. Users need to go back in and save it an additional time so the label will change to 'Online Live Event'.Bug FixIn Review4.09This is being reviewed by the SCORE staff. We will update this ticket again once we've determined the best course of action. Thank you for your patience.Currently saving it once will put the wrong label, In person Live Event, when users are trying to make it an Online Live event. Users have to re save again to display the correct label.The label should display correctly when selecting Online Live event.Please see screen shots. This can be seen on upcoming event blocks post Online Live event creations.Client
Volunteers		Yestaylor.hedgepeth@score.orgMichaelDuongVendor/Contractormichaeld@ecropolis.comFound at Creation of Online Live Events
10628203/28/23 1:40 PM07/03/23 8:44 AMOn event pages with addresses, the address is displaying as City, US. It should be City, State. The state does not transfer over from Engage, nor does it show even when input into Drupal9 backend. See screenshots attached.Bug FixIn Review4.64This is being reviewed by the SCORE staff. We will update this ticket again once we've determined the best course of action. Thank you for your patience.When inputting the address into the Date And Location field, it does not display the State that has been input on the Event page. It instead displays the 'City, US'.This feature should show 'City, State' when inputting the Address. With maybe the exception of Puerto Rico.https://www.score.org/longisland/event/starting-business-small-budget-c0694-04323Client
Volunteers
Webmaster		Yestaylor.hedgepeth@score.orgMichaelDuongOthermichaeld@ecropolis.comOn any Event page that displays the full addressEcropolis
10728103/28/23 1:23 PM07/03/23 8:29 AMWhen using an interior hero banner, you have an option of choosing between 'Same Window' or 'New Window' under Attributes for the CTA button. The 'New Window' option does not work, it instead keeps and loads the new page on the same tab.Bug FixIn Review2.83This is being reviewed by the SCORE staff. We will update this ticket again once we've determined the best course of action. Thank you for your patience.When you select the New window option, it does not work, it uses the same utility as the Same Window option, which will load the new page on the same tab.The attribute option, New Window, should load/open the page in another tab when clicking on the CTA button.Any interior hero banner can replicate this bug. I've attached an imageClient
Volunteers
Webmaster		Yestaylor.hedgepeth@score.orgMichaelDuongOthermichaeld@ecropolis.comAny Chapter website that has a Interior hero BannerEcropolis
10828003/25/23 9:43 AM07/03/23 8:06 AMA chapter should be referred to by just the location and not "SCORE <location>".Enhancement RequestIn Review1.18This is being reviewed by the SCORE staff. We will update this ticket again once we've determined the best course of action. Thank you for your patience.When doing a mentor search the facet for the "Location" says "SCORE <chapter name>", but the option under "By Location" says just "<chapter name>".Have the mentor search facet just say "<location>", not "SCORE <location>"https://www.score.org/search-mentors?location_filter_options=178&keywords=ClientYestaylor.hedgepeth@score.orgDonaldKrasnickPhiladelphiaWebmasterdonald.krasnick@scorevolunteer.orgscore.org/philadelphia
10933107/03/23 8:15 AM07/03/23 8:15 AMThe Success Stories do not populate short summaries on featured content blocks.Bug FixIn Review1.89taylor.hedgepeth@score.org
11027703/23/23 7:11 AM07/03/23 8:11 AMRequest a Mentor Zip Code match for USVI zip codes MRE generation needs to go to Steve Clayton MRE, USVI Mentor, and not to Broward CIC.Bug FixIn Review2.14This is being reviewed by the SCORE staff. We will update this ticket again once we've determined the best course of action. Thank you for your patience.When these zip codes are entered in the "Request a Mentor Zip Code match" box the Broward Chapter MRE is accessed - not correct:


https://score.tfaforms.net/16?companyid=0017&activeChapter=Broward&origination=https%3A%2F%2Fwww.score.org%2Ffind-mentor%2Frequest-mentor&address=00801


Virgin Islands Covers 16 ZIP Codes

ZIP Code 00801 St Thomas
ZIP Code 00802 St Thomas
ZIP Code 00803 St Thomas
ZIP Code 00804 St Thomas
ZIP Code 00805 St Thomas
ZIP Code 00820 Christiansted Saint Croix
ZIP Code 00821 Christiansted Saint Croix
ZIP Code 00822 Christiansted Saint Croix
ZIP Code 00823 Christiansted Saint Croix
ZIP Code 00824 Christiansted Saint Croix
ZIP Code 00830 St John Saint John
ZIP Code 00831 St John Saint John
ZIP Code 00840 Frederiksted Saint Croix
ZIP Code 00841 Frederiksted Saint Croix
ZIP Code 00850 Kingshill Saint Croix
ZIP Code 00851 Kingshill Saint Croix		When these USVI zip codes are entered in the "Request a Mentor Zip Code match" box, the Steve Clayton MRE should be accessed directly:


https://score.tfaforms.net/16?companyid=0017&staffid=C10300469&activeChapter=Broward&path=NoSuitableMentorAvailability&origination=https%253A//www.score.org/broward/profile/steve-clayton


Virgin Islands Covers 16 ZIP Codes

ZIP Code 00801 St Thomas
ZIP Code 00802 St Thomas
ZIP Code 00803 St Thomas
ZIP Code 00804 St Thomas
ZIP Code 00805 St Thomas
ZIP Code 00820 Christiansted Saint Croix
ZIP Code 00821 Christiansted Saint Croix
ZIP Code 00822 Christiansted Saint Croix
ZIP Code 00823 Christiansted Saint Croix
ZIP Code 00824 Christiansted Saint Croix
ZIP Code 00830 St John Saint John
ZIP Code 00831 St John Saint John
ZIP Code 00840 Frederiksted Saint Croix
ZIP Code 00841 Frederiksted Saint Croix
ZIP Code 00850 Kingshill Saint Croix
ZIP Code 00851 Kingshill Saint Croix		https://www.score.org/find-mentor/request-mentorClient
Volunteers		Notaylor.hedgepeth@score.orgVincentCaldevillaBroward 0017Webmastervincent.caldevilla@scorevolunteer.orghttps://www.score.org/broward
11127603/20/23 6:11 AM07/03/23 8:06 AMThe Home Page link to the List View: 'Available Mentors & SMEs' should be made available to ALL UsersDesign & LayoutIn Review2List View link does NOT display for all Users.Disply link to ALL Users on their Home Pagehttps://score.force.com/s/VolunteersNotaylor.hedgepeth@score.orggarybedrosianSeacoastWebmastergary.bedrosian@scorevolunteer.orgscore.org/seacoast
11233007/03/23 8:08 AM07/03/23 8:08 AMCan't edit custom blocks.Bug FixIn Review1.86taylor.hedgepeth@score.org
11327303/10/23 6:23 AM07/03/23 8:44 AMRather than making a wholesale change to the mentor search page to
always show all mentors - regardless of their direct request status -
I'd suggest just making it clearer to the client that by default they're
only seeing mentors that are "available" - at least some text that just
says that.

I do think it'd also be useful to include a link right there that goes
back to "Local Mentors". And/or add a search facet that says "include
only mentors that are currently available" (checked by default).

I think we still want to encourage all mentors to accept direct
requests, and not emphasizing the immediate availability to the clients
would be a negative side effect.		Enhancement RequestIn Review3.9---Client
Volunteers
Webmaster		Notaylor.hedgepeth@score.orgDonaldKrasnickPhiladelphiaWebmastertaylor.hedgpeth@score.orghttps://www.score.org/philadelphia
11427203/04/23 8:59 AM07/03/23 8:22 AMWeb site link at the top of a success story should open in a new tab and have the "opens in another tab" icon.Bug FixIn Review1.9The website link at the top of the success story doesn't open in a new tab. The "follow" link does. See screen shot.The website link at the top of the success story should open in a new tab, like the "follow" link.https://www.score.org/philadelphia/success-story/advanced-behavior-treatmentClient
Volunteers
Webmaster		Yestaylor.hedgepeth@score.orgDonaldKrasnickPhiladelphiaWebmasterdonald.krasnick@scorevolunteer.orgscore.org/philadelphia
11527103/03/23 9:33 AM05/23/23 5:36 AMCan't edit custom blocks.Bug FixIn ReviewWhenever you try to update a custom block, you receive the error message "A custom block with Block description 5 Steps for Mentoring already exists."When editing a custom block, the new block should overwrite the previous block.https://www.score.org/block/1153WebmasterYescandice.stennett@score.orgElenaWikoffWebmasterelena@ecropolis.comecropolis.com
11627003/02/23 9:06 AM07/03/23 8:15 AMAllow a webmaster to add some (minimal) text to the 'Upcoming Events" blockEnhancement RequestIn Review1.9Only a (large) title is provided along with the events. There's no way to provide any description about the listed events.It'd be very useful to allow the webmaster to add some text below the title and above the event list.


If the number of upcoming events is limited (say, to just the next 3 - one row) - then a client could get the impression that this was all of the upcoming events. Having a text field would allow the webmaster to explain that it's only a few and/or provide a direct link to the "Local Workshops" or "Workshop Calendar" page.		https://www.score.org/philadelphiaClient
Volunteers
Webmaster		Notaylor.hedgepeth@score.orgDonaldKrasnickPhiladelphiaWebmasterdonald.krasnick@scorevolunteer.orgscore.org/philadelphia
11726803/02/23 8:50 AM07/03/23 8:15 AMSearching for a presenter when editing an event won't always find the presenter's contributor profileBug FixIn Review2.2I went to select a presenter and typed in the presenter's full name - "Jack Wilson" - but it didn't find any matches.

If I entered just his last name = "Wilson" - then it found his profile, along with several others.

But if I entered his full name with two (2) spaces between "Jack" and "Wilson" then it found his profile.

This may have something to do with not having a middle name specified in his contributor profile.		Find a profile regardless of the number of spaces between the first and last name and whether or not the contributor's middle name is specified.https://www.score.org/philadelphia/event/franchise-basics-meet-players-032823WebmasterNotaylor.hedgepeth@score.orgDonaldKrasnickPhiladelphiaWebmasterdonald.krasnick@scorevolunteer.orgscore.org/philadelphia
11826102/11/23 12:33 PM07/03/23 8:36 AMI want to be able to add more than one sponsor for an event. It only let's us put one. I don't like have to add them to the description of the event. It looks messy that way.

The pictures on the event page look terrible. No matter what size I crop it to with the crop tool, it cuts off everything and makes the image zoomed in and I lose most of the picture.

I want to be to add my own taxonomy for sponsors. Can you let webmasters have that capability.		Enhancement RequestIn Review3.56I want to be able to add more than one sponsor for an event. It only let's us put one. I don't like have to add them to the description of the event. It looks messy that way.

The pictures on the event page look terrible. No matter what size I crop it to with the crop tool, it cuts off everything and makes the image zoomed in and I lose most of the picture.

I want to be to add my own taxonomy for sponsors. Can you let webmasters have that capability.		I want to be able to add more than one sponsor for an event. It only let's us put one. I don't like have to add them to the description of the event. It looks messy that way.

The pictures on the event page look terrible. No matter what size I crop it to with the crop tool, it cuts off everything and makes the image zoomed in and I lose most of the picture.

I want to be to add my own taxonomy for sponsors. Can you let webmasters have that capability.		https://www.score.org/southernarizona/event/navigating-your-cash-flow-0Client
Webmaster		Notaylor.hedgepeth@score.orgKrystleCopelandDistrict 988Chapter Chair
Client Intake Coordinator
Event Manager
Volunteer Intake Coordinator
Webmaster		krystle.copeland@scorevolunteer.orgDistrict 988 (AZ & Utah)
11925302/08/23 8:29 AM07/03/23 8:36 AMWhen a link is set to "Open in a new window/tab" the "open in a new window" icon should be automatically displayed.Bug FixIn Review3.3When a link is set to "Open in a new window/tab" the link opens in a new window but the icon isn't shown.The icon would be automatically displayed.https://www.score.org/philadelphia/resource/article/city-philadelphia-monthly-business-workshopsClient
Webmaster		Yestaylor.hedgepeth@score.orgDonaldKrasnickPhiladelphiaWebmasterdonald.krasnick@scorevolunteer.orgscore.org/philadelphia
12025202/07/23 9:52 AM07/03/23 8:02 AMOn the previous website, we were able to set the style of a heading.Enhancement RequestIn Review0.89We're currently limited to the heading sizes without additional styling abilities.We were previously able to properly format the page in terms of structural hierarchy while having the ability to adjust the style/sizing. An example would be having an h2 with the proper h2 tag but a class of "heading-h4-style" so that it would look like an h4. This just helps us format pages correctly but not have a giant header.n/aOthertaylor.hedgepeth@score.orgCassCalderonVendor/Contractorcass@ecropolis.comscore.org
12125002/03/23 11:59 AM07/03/23 8:44 AMI apologize if this is happening for other chapters and already known - Orlando Success Stories (there are four) are not pulling in their associated imageBug FixIn Review2.33Orlando Success Stories (there are four) are not pulling in their associated imageImages are loaded that are associated with the success story visible from the bottom of the local-mentors page where featured orlando stories are pulled in./orlando/local-mentorsNotaylor.hedgepeth@score.orgFernWhiteOrlandoWebmasterfern.white.score@gmail.com/orlando
12224902/02/23 1:07 PM07/03/23 8:36 AMWhen adding new Press Releases to the new website, there are a number of "bugs" or problems that require attentionBug FixIn Review3.2Currently, when adding new releases to the website:
- The subtitle does not appear when the landing page is published
- The image does not load whatsoever when added to the "Image" content box
- When images are added within the body copy there is no option to add a caption / identify who is pictured.
- I am able to select related content to accompany the release but get an error messge when I "save" so that related content has to be removed in order to "save" and publish		Users viewing the release should see the release as intended
Headline
Subhead
Body Copy
Accompanying Image
Caption for Image
Related Content
Link to the release as it appeared on PR Newswire when distributed

On the back end, all of this content should be easily loaded and appear as intended.		https://www.score.org/headline/black-owned-businesses-fuel-economic-impact-growth-and-optimism-funding-remains-topClient
Other
Volunteers
Webmaster		taylor.hedgepeth@score.orgLoriBarnesOtherlori.barnes@score.orgscore.orgExt Rel Director
12324802/02/23 12:50 PM07/03/23 8:26 AMFor "In the News" Need to Add a Source to recognize the source / media outlet where the media mention is featured.Enhancement RequestIn Review2.22The format for media mentions on the old site was for short teaser copy and link at bottom to read the full article / media mention on the source site. With the Drupal 9 site, I am able to add the headline and short story summary as before, as well as the link to the full story in the “Read Original Article” link, but I cannot add the “Source” which on the old site was the logo for the publication providing the mention.

On the old site, we had a dropdown menu with a long list of source publications and their accompanying logos. I do not see that we have that option now?

If I cut and paste the logo into the “source” box in editor it is mis-sized and when I “edit media” and none of the provided ratios allow for proper sizing of the media logo uploaded.

This is an issue because in this format, the “media mention” attribution gets lost.		Fix this to prominently include a properly sized logo from the media outlet in the source area at the bottomhttps://www.score.org/headline/4-trends-all-small-business-owners-should-be-aware-2023Client
Other
Webmaster		Yestaylor.hedgepeth@score.orgLoriBarnesOtherlori.barnes@score.orgscore.orgExt Rel Director
12424702/02/23 11:57 AM07/03/23 8:30 AMText WYSIWYG layout block: when a content editor adds a document using the media gallery the document is added as a file string.Bug FixIn Review2.33Text WYSIWYG layout block: when a content editor adds a document using the media gallery the document is added as a file string.

Example URL is a draft page.		The document should display using the document title and it should be editable using the EDIT MEDIA tab.https://www.score.org/node/1438840Client
Webmaster		Yestaylor.hedgepeth@score.orgAndreaGwartneyVendor/Contractorandreag@ecropolis.comscore.org
12533207/03/23 8:44 AM07/03/23 8:44 AMI've received a handful of emails in campaigns@ complaining that their events calendar text doesn't wrap, so clients/volunteers can't see the entire title of an event. Clients/volunteers will have to click into each event to read the entire title.Enhancement RequestIn Review4taylor.hedgepeth@score.org
12624602/02/23 8:34 AM07/03/23 8:44 AMThe "use my current location" link doesn't so anything.Bug FixIn Review4.5When I click on "Use my current location" nothing happens - the current lat/long isn't used and no error message appears.

I'm using Chrome on my desktop. I confirmed that the 'Sites can ask for you location" option was selected (see screen shot).		If the browser allows it the user's current location should be used to select a location.score.orgClient
Volunteers
Webmaster		Yestaylor.hedgepeth@score.orgDonaldKrasnickPhiladelphiaWebmasterdonald.krasnick@scorevolunteer.orgscore.org/philadelphia
12724001/31/23 6:53 AM07/03/23 8:23 AMWebmaster's access to the fields in an Engage mentor profile are wrong/inconsistent.Bug FixIn Review1.881/ In general, a webmaster should be able to view all fields in the mentor profile but not be allowed to change any of them, since Engage and the mentor are the only ones that should be able to do that.

2/ The webmaster can change the mentor's name (the "title" field), Languages, areas of expertise, industry experience, communication methods. accept direct requests, request limit reached, and head shot, all fields that the client can see.

3/ The webmaster should be able to see - but not change - all fields that appear on the website. Currently they cannot change the "Body", which is correct, but they should be able to see it, particularly if there's a question about the HTML formatting that the mentor would have to fix.

4/ There are lots of fields that get pulled down from Engage that aren't (apparently) used on the website and needn't be visible to the webmaster - education, certifications, address, and gender, for example.		1/ All elements of the profile that are visible to the client should be visible to the webmaster when editing the profile in Drupal.

2/ Only elements of the profile that are pertinent to the website should be accessible/viewable by the webmaster. For example, the webmaster doesn't need to know/see the mentor's certifications or home address.

3/ None of the fields should be changeable by the webmaster		https://www.score.org/node/4191/edit (editing "https://www.score.org/philadelphia/profile/jack-w-wilson")Client
Volunteers
Webmaster		Notaylor.hedgepeth@score.orgDonaldKrasnickPhiladelphiaWebmasterdonald.krasnick@scorevolunteer.orgscore.org/philadelphia
12823701/27/23 3:47 PM07/03/23 8:15 AMOn our website today, if I leave our homepage by selecting a link eg Local Workshops and spend some time there and either get what I want or want to look for something else, I normally select SCORE logo at the top left hand side of whatever page I am on and it takes me back to the home page I first came to.Design & LayoutIn Review1.9Today, when I do that it takes me to SCORE National. That isn’t the website I found or selected to begin with and I do not feel like it should take the user anywhere but back to the original homepage. I realize if I select Southern Colorado on the first line below SCORE it takes me where I want t go. IMO this creates a strong possibility of the user dropping or exiting the site altogether.Make the website work like most websites do and allow the user to go back to the homepage they selected in the first place.SouthernColorado.score.orgClient
Volunteers
Webmaster		Yestaylor.hedgepeth@score.orgPatLochSouthern ColoradoEvent Manager
Marketing Lead		pat.loch@scorevolunteer.orgSouthernColorado.SCORE.org
12923601/26/23 2:40 PM07/03/23 8:44 AMThe image on the website for an event is different than the image from either Engage or from the edit tood for the web page.Bug FixIn Review3.45AG: Did a little research. Looks like a bug when there is a similar file name. See additional screenshots taken from the media library.The image uploaded to the edit feature does not appear on the website. You can see from the screen shots there is one image on the edit screen and a totally different image on the event descriptionThe image used on the editor for the web page should be the image that appears on the webpagehttps://www.score.org/northchicago/event/taking-mystery-out-business-insuranceClient
Other
Volunteers
Webmaster		Yestaylor.hedgepeth@score.orgJohnFisherNOrth Cook and Lake CountiesWebmasterjohn.fisher@scorevolunteer.orgscore.org/northchicago
13023101/25/23 6:22 AM07/03/23 8:36 AMCurrently "Accept Direct Requests" in a mentor's Engage profile means that a mentor's profile is visible nationwide in a SCORE.org find a mentor search and can therefore can receive mentoring requests from anywhere in the country should a client request them. Some mentors would prefer to work only with clients in their immediate area. Can this be changed so that the mentor's profile is only visible in find a mentor searches made from the mentor's chapter's website? Correspondingly, the mentor would receive mentor requests only from clients in the chapter's area and not nationwide.Enhancement RequestIn Review3.25"Accept Direct Requests" in a mentor's Engage profile means that a mentor's profile is visible nationwide in a SCORE.org find a mentor search and can therefore can receive mentoring requests from anywhere in the country should a client request them. Some mentors would prefer to work only with clients in their immediate area.mentor's profile is only visible in find a mentor searches made from the mentor's chapter's website. the mentor would receive mentor requests only from clients in the chapter's area and not nationwide.N/AClient
Volunteers		taylor.hedgepeth@score.orgHaroldJamesMentorharold.james@scorevolunteer.orghttps://www.score.org/kansascity
13122901/24/23 11:55 AM07/03/23 8:15 AMLisa Zeanah, chair of the So Georgia Chapter, and Marv Lieberman, Chair of
SCORE Columbus (GA) are in agreement that clients in Thomasville GA
should be directed to the So Georgia Chapter.

Thomasville is only 19 miles from the So Georgia office in Moultrie, GA.
The zip codes for Thomasville are as follows:

31757 31758 31792 31799

We certainly hope this request can be implemented as soon as possible.		Bug FixIn Review2.5Clients in Thomasville GA are not being directed to the So Georgia Chapter.Clients in Thomasville GA should be directed to the So Georgia Chapter.

Zip codes:
31757
31758
31792
31799		N/AClient
Volunteers		taylor.hedgepeth@score.orgDebbieBerlingeriChapter Chairch.admin0671@scorevolunteer.orghttps://www.score.org/columbusga
13222801/24/23 11:37 AM07/03/23 8:23 AMZip Code 01034 should have its MREs sent to W. Massachusetts, but Form Assembly for the MRE form and the Find a Location function is sending them to Greater Hartford.Bug FixIn Review2.71--N/AClient
Volunteers		taylor.hedgepeth@score.orgTaylorHedgpethOthertaylor.hedgpeth@score.orgscore.orgSCORE National
13322401/24/23 9:33 AM07/03/23 8:02 AMWe have a Calendar feature that pulls from Engage. Great.
Could it be possible to add another calendar feed to that (perhaps tied to our admin account)		Enhancement RequestIn Review0.78Limited to Engage events only. This pretty much duplicates the content on our Events pages, without adding much additional value.Maybe Internal (Engage) events have a different look (easy CSS), but the end result has similar formatting. Google cal is a standard so the import code is already written or availble by API.

We push out our calendar link via many methode, and the resulting calendar "feels" more complete, inclusive and suggests that we are (even more of) a community leader.

A nightly pull (sync, refresh) should be enough, but anything more frequent is certainly a bonus.		https://www.score.org/ri/local-workshops/upcoming-eventsNotaylor.hedgepeth@score.orgDavidMarloweRhode IslandMarketing Leaddavid.marlowe@scorevolunteer.orghttps://www.score.org/ri
13422201/24/23 8:04 AM07/03/23 8:11 AMAllow webmaster to specify <img> properties such as bordersDesign & LayoutIn Review1.4If you edit an <img> element and add border information (such as "border-width: 1px; border-style: solid;") then that gets stripped out when the HTML is saved.Have the "image properties" popup support setting the border style/width/color.

Or at least allow the webmaster to edit the <img> element directly and not have it silently removed.		https://www.score.org/philadelphia/score-philadelphia-chapter-sponsorsWebmasterNotaylor.hedgepeth@score.orgDonaldKrasnickPhiladelphiaWebmasterdonald.krasnick@scorevolunteer.orgscore.org/philadelphia
13521801/23/23 6:52 AM05/23/23 5:36 AMPlease refer to this link to one of our upcoming events that I recently posted:

https://www.score.org/eastcentraliowa/event/scores-monthly-cedar-valley-biz-roundtable

Please note the location address at the bottom where it shows the city location “Cedar Falls, US 50613” Why is this not showing Cedar Falls, IA or Cedar Falls, Iowa? Can you please help me with this. I have checked my entries in the set-up form in Events, and the “State” entries show either “Iowa” or “IA”. Can you please help me with this.

Also could you please help me with, how to place a picture of someone in the copy area of the Event using the HTLM editor.

Thanks for your assistance.		Bug FixIn ReviewPlease note the location address at the bottom where it shows the city location “Cedar Falls, US 50613” Why is this not showing Cedar Falls, IA or Cedar Falls, Iowa?The location address at the bottom of the event should show the city location as Cedar Falls, IA or Cedar Falls, Iowa.https://www.score.org/eastcentraliowa/event/scores-monthly-cedar-valley-biz-roundtableClient
Webmaster		Nocandice.stennett@score.orgJamesVancuraSCORE East Central IowaWebmasterjames.vancura@scorevolunteer.orghttps://www.score.org/eastcentraliowa
13621201/20/23 10:23 AM05/23/23 5:36 AMNeed to add an ellipses to contributor profile bios that are featured on Events when the bio is longer than allowed. See attached.Enhancement RequestIn ReviewCurrently, the sentence just stops abruptly."..." if bio runs longhttps://www.score.org/event/how-recession-proof-your-businessYescandice.stennett@score.orgAshleyVoylesMarketing Leadashley.voyles@score.orgN/A
13720401/19/23 7:20 AM07/03/23 8:03 AMThe "event" content shows an option to "Display on Chapter Site(s)" on all 4 tabs, but, assuming that it actually does something, it should only be on a single tab.Bug FixIn Review1The "event" content shows an option to "Display on Chapter Site(s)" on all 4 tabs,Only shows up on one tab - probably just ""Event Details"https://www.score.org/node/1437304/editWebmasterNotaylor.hedgepeth@score.orgDonaldKrasnickPhiladelphiaWebmasterdonald.krasnick@scorevolunteer.orgscore.org/philadelphia
13820701/19/23 10:12 AM07/03/23 8:11 AMTee "Translate" pencil icon appears on the card format display of events that I don't have permission to change - it should not be displayed at all.Bug FixIn Review1.44Tee "Translate" pencil icon appears on the card format display of events that I don't have permission to change.. If I click on the icon I get to a screen that shows the English and (potential) Spanish version, but there isn't an "edit" or "add" button, so I actually can't change anything.Pencil icon should only appear on events that the webmaster "owns".https://www.score.org/node/1435404/translations?destination=/node/1200361WebmasterYestaylor.hedgepeth@score.orgDonaldKrasnickPhiladelphiaWebmasterdonald.krasnick@scorevolunteer.orgscore.org/philadelphia
13920201/18/23 2:41 PM07/03/23 8:44 AMWhen searching for a SCORE chapter Google might return a link called "Find A Chapter Near You" which ends up at URL:

https://www.score.org/find-location

But that's a hard-coded list of chapters that's (probably?) out of date.		Bug FixIn Review4.55When searching for a SCORE chapter ("SCORE Philadelphia", e.g.) Google might return a link called "Find A Chapter Near You" which ends up at URL:

https://www.score.org/find-location

But that's a hard-coded list of chapters that's (probably?) out of date.		The "find-location" page should either be re-written to be driven totally by Engage, or maybe it should (somehow) pop up the ""Select a location" dialog.https://www.google.com/search?q=score+philadelphiaClientYestaylor.hedgepeth@score.orgDonaldKrasnickPhiladelphiaWebmasterdonald.krasnick@scorevolunteer.orgscore.org/philadelphia
14020001/18/23 11:11 AM07/03/23 8:34 AMWhen searching for pinned events it'd be useful to filter on "chapter"Enhancement RequestIn Review3Pinned events event search tab can be sorted by chapter, but not filtered.Allow webmaster/event manager to filter on chapter.https://www.score.org/group/178/pinned-events/searchWebmasterNotaylor.hedgepeth@score.orgDonaldKrasnickPhiladelphiaWebmasterdonald.krasnick@scorevolunteer.orgscore.org/philadelphia
14119701/17/23 2:14 PM07/03/23 8:02 AMIt looks like not providing easy access to non-accept-direct mentors prevents potential clients from seeing a large number of mentors.

The current "mentor search" for "any location" returns just 1,971 mentors. I don't know how many volunteers are classified as mentors, but I'd guess it's at least half of all volunteers (say 5,000), so clients can see less than half.

I just had several back-and-forth emails with one of our volunteers who was upset that she couldn't find her profile on the new website. I said that it was definitely there and even sent her a screen shot, but she insisted that it wasn't there.It turns out that she was going to the top-level "Find a Mentor" link. Since she (and most of our mentors) doesn't accept direct requests, she couldn't find her profile.

Like some of our clients, She's not at all a "techie", but it does point out that people will be confused, particularly if they're looking for a mentor with a specific background.		Bug FixIn Review0.89The current "mentor search" for "any location" returns just 1,971 mentors. I don't know how many volunteers are classified as mentors, but I'd guess it's at least half of all volunteers (say 5,000), so clients can see less than half.I know this has come up for discussion many times, but maybe the decision should be reconsidered. What would people think about:

- Add a facet based on whether or not to include only mentors that accepted direct requests (default being "yes")

- Include some text to indicate that they may want to go to the "Local Mentors" to see just mentors from their chosen location

- When (if?) the "Local Mentors" page automatically includes all active mentors, add an option to filter based on availability		N/AClientNotaylor.hedgepeth@score.orgDonaldKrasnickPhiladelphiaWebmastertaylor.hedgpeth@score.orghttps://www.score.org/philadelphia
14219601/17/23 1:35 PM07/03/23 8:44 AMThe "Set my current Location" selection changes to the location of the page owner accessed when the page is owned outside the chapter and requires being reset back to the current location. This is either a bug or design error.Bug FixIn Review4.22Set my current Location" selection changes to the location of the page owner accessed when the page is owned outside the chapter and requires being reset back to the current location.My Current Location should not reset based on the content accessed.N/AClientNotaylor.hedgepeth@score.orgRogerFlemingChester and DelawareWebmastertaylor.hedgpeth@score.orghttps://www.score.org/chesterdelco
14319001/17/23 5:15 AM07/03/23 8:15 AMUnable to create a "document" download link from the HTML editor's media library.Bug FixIn Review1.89Select the "media library" icon in the HTML editor and select a document that you want to allow the user to download. The editor will show the URL of the document and an "Edit media" button. The button allows you to turn the caption on/off and set the "display" to "default" or "file URL".

Both "Default" and "File URL" simply display the URL on the page - as text, and not as a link to download the document. There's no support for specifying the link text that you'd like to appear.

The "Caption" on/;off button doesn't seem to do anything.		Selecting a document to download should always/only allow the user to download the document. The webmaster should be able to provide arbitrary text ("Click here to download this document"). Showing the file's (internal) URL as an option doesn't seem to make sense.N/A - only tested on the "test" siteClient
Webmaster		Yestaylor.hedgepeth@score.orgDonaldKrasnickPhiladelphiaWebmasterdonald.krasnick@scorevolunteer.orgscore.org/philadelphia
14418801/16/23 12:34 PM07/03/23 8:36 AMLocal Workshops / upcoming events stop at 20 but many clients plan months in advance and the calendar is able to display months in advance.Enhancement RequestIn Review3.27Local Workshops / upcoming events stop at 20 which is too restrictive.Expand to ranges or a higher maximum of at least 3 months out or allow the user to set the range/jacksonville/local-workshopsClientNotaylor.hedgepeth@score.orgFernWhtieJacksonvilleWebmasterfern.white.score@gmail.com/jacksonville
14518001/14/23 1:51 PM07/03/23 8:22 AMDoesn't look like there's any zip code validation in the formstack.com newsletter signup formBug FixIn Review2.36You can enter almost anything ("abc") for a zip code and not get an error when you hit "Submit".Validate the zip code.https://score_association.formstack.com/forms/score_subscriberClientNotaylor.hedgepeth@score.orgDonaldKrasnickPhiladelphiaWebmasterdonald.krasnick@scorevolunteer.orgscore.org/philadelphia
14617901/14/23 1:48 PM07/03/23 8:37 AMThe newsletter signup form on formstack.com uses different options for "business area interest" than the "topics" on the website.Enhancement RequestIn Review3.56The following options are shown for "business area interests":

--Finance & Accounting
--Business Operations
--Strategy & Planning
--E-commerce
--Human Resources
--Intellectual Property
--Sales & Marketing
--Non-Profit
--Product Development
--Technology & IT Services		Use the same values as "Topics" on the website.https://score_association.formstack.com/forms/score_subscriberClientNotaylor.hedgepeth@score.orgDonaldKrasnickPhiladelphiaWebmasterdonald.krasnick@scorevolunteer.orgscore.org/philadelphia
14717801/14/23 1:45 PM07/03/23 8:44 AMThe "Business Stage" options on the formstack.com newsletter signup form should match the new values on the website.Enhancement RequestIn Review4.2The newsletter signup form shows these values for "My Business Stage":

--Planning to start a business
--Startup (Up to 12 months)
--In-Business (More than 1 year)
--Exiting my business
--Other		Use the same terms as on the main websitehttps://score_association.formstack.com/forms/score_subscriberClientNotaylor.hedgepeth@score.orgDonaldKrasnickPhiladelphiaWebmasterdonald.krasnick@scorevolunteer.orgscore.org/philadelphia
14817501/14/23 6:13 AM07/03/23 8:08 AMThe "About Us" page on a chapter's website now has hard-coded information about contacting the chapter - phone number, email, and location, as does the information in the footer.

Once the change is made to sync the footer's information with Engage something similar should be done with the "about us" page		Enhancement RequestIn Review1.9Contact information is hard-coded in the "About Us" pageContact information is hard-coded in the "About Us" page is synced automatically with Engagehttps://www.score.org/philadelphia/aboutClient
Webmaster		Yestaylor.hedgepeth@score.orgDonaldKrasnickPhiladelphiaWebmasterdonald.krasnick@scorevolunteer.orgscore.org/philadelphia
14916801/12/23 6:51 AM07/03/23 8:26 AMAllow a webmaster to easily change the height/width of images created with the Drupal HTML editor's "media library" elementEnhancement RequestIn Review2.5When you use the Drupal HTML editor and insert an image through the "media library" icon it creates HTML like this:

<drupal-media data-align="center" data-entity-type="media" data-entity-uuid="3042b1c1-6141-4bb2-ba0d-6fb9eb9d6549"></drupal-media>

The "drupal-media" element "edit media" button only allows you to change the aspect ratio or set the images horizonal alignment. But when using images in custom HTML it's often necessary to set an arbitrary size and aspect ratio for the image, rather than the standard aspect ratios, which don't allow for an explicit size change.		Allow the webmaster to set the height/width of an image to an arbitrary size, plus also set other possible image characteristics.

This could be done by having the "drupal-media" support more arguments, or maybe just using a standard <img> element. Drupal's "image properties" icon already support setting the height and width.		https://www.score.org/philadelphia/score-philadelphia-chapter-sponsorsWebmasterNotaylor.hedgepeth@score.orgDonaldKrasnickPhiladelphiaWebmasterdonald.krasnick@scorevolunteer.orgscore.org/philadelphia
15016701/12/23 4:46 AM07/03/23 8:34 AMProvide a user-friendly message instead of a generic "404 Page not found" messageEnhancement RequestIn Review3.18When there's a 404 error the user just sees the message "404 Page not found".Display a message that isn't so technical. Include some suggestions about how that might have happened and what they can do about it. Same thing for any other error codes.

Make sure that the bogus URL is logged somewhere and can be reviewed for someone possibly attempting to gain illegal access to the system.		score.org/foobarClientNotaylor.hedgepeth@score.orgDonKrasnickPhiladelphiaEvent Manager
Webmaster		donald.krasnick@scorevolunteer.orgscore.org/philadelphia
15116501/11/23 1:38 PM07/03/23 8:06 AMCan the Heros be shortened in size.Design & LayoutIn Review1.67The Hero takes up the whole page when you click on a page and you have to know to scroll down to see for example webinar list.

The extra large Heros are distorting the pictures. Example Chapter picture..		shorter Heros or ablility to size.https://www.score.org/manasotaClient
Volunteers
Webmaster		Yestaylor.hedgepeth@score.orgSusanJojoManasotaWebmaster+1 (518) 265-4680susan.jojo@scorevolunteer.orgscore.org/manasota
15216301/09/23 11:09 AM07/03/23 8:44 AMplease, please add back buy/sell into the taxonomy - this was used more frequently than you think - especially on LiveChat

name it however you like		Enhancement RequestIn Review4.44Taxonomy Changescan no longer reliably find mentors with buy/sell expertisei will withdraw my LiveChat resignation letterLive Chat client todayOtherNoStafftaylor.hedgepeth@score.orgMarkKrosseCleveland & LiveChatMentor+1 (120) 385-6673mkrosse@scorevolunteer.orgscore.org/cleveland
15332506/12/23 9:39 AM06/26/23 12:44 PMGood afternoon (previously submitted via Helpdesk June 7th. Ticket #(#396876)

Our Webmaster, Joseph Anderson, joseph.a@scorevolunteer.org, is requesting assistance editing our website. Specifically, we are attempting to complete the following:

1. We have a recorded link of the workshop recently presented by our member Fern Nissim. We would like this to be displayed on the homepage and/or under the Local Workshops banner:
https://www.score.org/worcester/resource/article/tools-building-a-solid-marketing-foundation

2. Remove the 2020 recognition banner as a Platinum Level chapter:

Thank you for your help.		Content ChangeSent to EcropolisTaylor sent this to Ecropolis on 6/26.Brings the site currentWe will submit edits/changes as neededscore.org/worcesterWebmasterNotaylor.hedgepeth@score.orgVanLeichterWorcester 0173Chapter Chairscore.org/worcester
15426702/27/23 8:24 AM07/03/23 8:34 AMHave featured video cards show summaries/subtitles.Enhancement RequestAdded to Backlog2.33trueIn the Featured Video block, the video cards only display the title under the video player. Under the title should be a summary, the same as the Featured Content blocks.Transfer how the description under Featured Blocks works to Featured Videos.https://www.score.org/capecod/about/client-successClient
Webmaster		Yestaylor.hedgepeth@score.orgElenaWikoffWebmasterelena@ecropolis.comecropolis.com
15518301/14/23 3:25 PM07/03/23 8:22 AMAllow a webmaster to sort and/or filter the media library listings by authpr/Enhancement RequestAdded to Backlog1.91trueMedia library cannot be sorted/filtered on authorMedia library can be sorted/filtered by author. This is needed so that a webmaster can find all of the media that they "own" and update any missing media tags.https://www.score.org/admin/content/mediaWebmasterNotaylor.hedgepeth@score.orgDonaldKrasnickPhiladelphiaWebmasterdonald.krasnick@scorevolunteer.orgscore.org/philadelphia
15632205/23/23 9:31 AM05/23/23 9:31 AMA user cannot edit/crop an image that exists in the media gallery. At the moment the user would have to re-upload the same image and then crop. Also, the inability to edit resize images on other pages.Bug FixAdded to BacklogtrueTaylor added this to the backlog 5/23. Ticket SAS-319

We will update this ticket again once we have a solution.		A user cannot edit/crop an image that exists in the media gallery. At the moment the user would have to re-upload the same image and then crop. Also, the inability to edit resize images on other pages.taylor.hedgepeth@score.orgTaylorHedgpethNational
15719301/17/23 9:18 AM05/23/23 5:36 AMSponsorship logos on event pages are cropped.Design & LayoutSent to EcropolisWe are working on an image cheat sheet to provide guidance on how images need to be sized and cropped in order to appear correctly across the website.

Ecropolis will resize the sponsorship logos for Seacoast. Ecropolis has completed this.		On event pages that include sponsors, the sponsor logo doesn't appear as it does in the Sponsorship Block, causing the logo to be cropped.Have the sponsorship logos on these pages behave as they do in Sponsorship Blocks, with the entire logo fitting with the square frame.https://www.score.org/seacoast/event/live-online-workshop-create-your-business-planClient
Webmaster		YesEcropoliscandice.stennett@score.orgElenaWikoffSeacoastWebmasterelena@ecropolis.comhttps://www.score.org/seacoast/
15816901/12/23 10:18 AM07/03/23 8:44 AM"Find Events in My Community" should point to the "local workshops" page, not the "any location" National search filter.Enhancement RequestSent to Staff to Resolve4.25This is not a bug with the website, but there may be a way to select the local events without knowing which chapter they've selected. We'll discuss this with the developers to see if this change is possible.Currently, this link points to the National search filter, defaulting to "any location".At a minimum, this link should default to the selected local chapter, to eliminate an unnecessary burden on the user to get to what he asked to do. Preferably, one should eliminate another burdensome step and should instead point directly to the "local workshops" page of the selected chapter.https://www.score.org/get-business-training/upcoming-eventsClientYestaylor.hedgepeth@score.orgJimKaramPascoHernandoWebmasterjames.karam@scorevolunteer.orgscore.org/pascohernando
15923201/25/23 8:25 AM07/03/23 8:44 AMEngage-generated workshop cancellation message should reference the chapter's "Local Workshop" page, not National's "Get Business Training"Enhancement RequestSent to Staff to Resolve3.9This is not a website issue. This is an Engage issue. This must be sent to the Engage team to handle and respond.The cancellation email links to National's "Get Business Training" page (www.score.org/take-workshop) and the chapter's main page (score.org/philadelphia) to "get started with a mentor today".The email should reference the chapter's "Local Workshop" and "Local Mentors" pages.n/aClientNotaylor.hedgepeth@score.orgDonaldKrasnickPhiladelphiaWebmasterdonald.krasnick@scorevolunteer.orgscore.org/philadelphia
16027403/14/23 2:26 PM06/12/23 2:38 PMCan't get a clear view of the client info page when I'm entering meeting notes.Enhancement RequestSent to Staff to ResolveThis is not a website issue. This is an Engage issue. This must be sent to the Engage team to handle and respond.The white Meeting Notes window is not movable. It covers a portion of the client in info in the window below.If possible, make the Meeting Notes Window movable like any other in Windows. Alternatively append the meeting notes window to the bottom of the client info page.https://score.force.com/s/case/5005a00002REJSoAAP/saranyaanantapantula-mentoring-requestVolunteersYestaylor.hedgepeth@score.orgJeromeHerrickEast BayMentorjerome.herrick@scorevolunteer.orghttps://www.score.org/eastbay
16127503/16/23 3:29 PM06/12/23 2:38 PMImprove integration between SCORE and PayPal.Enhancement RequestSent to Staff to ResolveThis is not a website issue. This is a Tech team issue. This must be sent to the Tech team to handle and respond.Currently, as I understand it, if a customer pays for a workshop through PayPal and something goes wrong with the payment, the customer doesn't receive much instruction and the payment status goes into "Pending." This seems like a bug to me, but I'm guessing it's an upgrade request instead.The customer needs to see more coaching when the payment goes wrong.N/AClientNotaylor.hedgepeth@score.orgHollyMcGowanDallas 0022Event Managerholly.mcgowan@scorevolunteer.orgSCORE.org/Dallas
16220101/18/23 2:32 PM05/23/23 5:36 AMChapter's Google business profile should be updated with the chapter's name (not just "SCORE") and the "Appointments" link should be set to the new "local mentors" oage,Enhancement RequestIn ReviewThe name of the business is just "SCORE", not "SCORE Philadelphia".

The appointments link says (just) "score.org" and goes to "https://philadelphia.score.org/content/find-mentor-xxx"		1/ Business name s/b "SCORE ,chaptername>"

2/ "Appointments"" should say "score.org/chapter"

3/ Appointments link should go to "score.org/chapter/local-mentors"		https://www.google.com/search?q=score+philadelphiaClientYescandice.stennett@score.orgDonaldKrasnickPhiladelphiaWebmasterdonald.krasnick@scorevolunteer.orgscore.org/philadelphia
16341111/22/23 6:14 AM11/22/23 6:14 AMSOLVED TICKETStaylor.hedgepeth@score.org
16434407/07/23 10:17 AM11/30/23 10:18 AMChange CTA for mentors not accepting direct requests. Request this mentor.Enhancement RequestResolvedtaylor.hedgepeth@score.org
16534107/07/23 8:10 AM07/07/23 10:00 AM[BE] Move Constant Contact Signup URL to Footer tab of Chapter Group configurationEnhancement RequestClosedtrueIn the backend of Chapters (Groups), the Constant Contact Signup URL field is currently on the main Chapter Info tab. However, it is a configuration related to the newsletter signup in the site site footer.

It should therefore be relocated to the Footer tab.		taylor.hedgepeth@score.org
16634007/07/23 8:07 AM07/07/23 8:07 AM[BE] Add similar mentors block to bottom of Engage ProfilesNew FeatureClosedtrueAs a client viewing a mentor profile, I want to see a listing of mentors with similar experience so that I can see several relevant options before reaching out to ensure I find the best possible match.taylor.hedgepeth@score.org
16733907/07/23 8:06 AM07/07/23 8:06 AM[BE] Client authenticated profile pageNew FeatureClosedtrueAs a user with an account on the site, I want to be able to visit a page that displays my user account information as well as content relevant to me based upon that information.taylor.hedgepeth@score.org
16833807/07/23 8:01 AM07/07/23 8:01 AMCreate webform for media inquiriesNew FeatureClosedtrueThe production environment includes a webform for media inquiries with the following fields:

First and Last Name

City and State

Email address

Media Outlet or Organization

Phone Number

Interview Topic(s)

Industry

Other information

Notes		taylor.hedgepeth@score.org
16925602/08/23 4:12 PM10/23/23 8:51 AMI need access to my 5 chapters Google Analytics. I also need to have a vendor we are working with have access , read onhly, to one of the websites. My marketing chairs are reporting there is no data when they log into Google Analytics, so I suspect they are not looking at the new website.Bug FixResolvedI tried logging in, using the admin account and password for one of the chasptrers
websitesl (SCORE Central Coast 688) I got a message that said "data collection isn't active for your website. If you installed tags more than 48 hours ago make sure they are set up correctly." I tried to follow directions to install tags, but I couldn't do that (the scan send none of the CMS tools that they listed was used) so I need your help.		Get me access to Google analytics for the chapters in my district 912:

North Coast 450
San Francisco 10
East Bay. 506
Silicon Valley 405
Central Coast 688		https://www.score.org/centralcoastClient
Volunteers
Webmaster		Notaylor.hedgepeth@score.orgScottAndersonNorhen California District 912District Directorscott.anderson@scorevolunteer.orghttps://www.score.org/centralcoast
17029403/30/23 10:18 AM08/20/23 7:43 AMNo change needed to the website. We would like to launch some Google ads for two separate purposes. 1) Immediately to solicit mentors. 2) Later this year to advertise our Womens' Leadership Conference. My district director suggested I come to you first prior to going to SCORE marketing.Enhancement RequestSent to Staff to ResolveThis is not a website enhancement request - this is a Google Ads request. Taylor sent this request to marketing@score.org.We have been using eventBriteN/Ahttps://www.score.org/tulsaClient
Volunteers		Notaylor.hedgepeth@score.orgWilliam (Bill)Griggs IITulsa 0194Chapter Chairbill.griggs@scorevolunteer.orghttps://www.score.org/tulsa
17133707/07/23 6:44 AM07/07/23 6:55 AMEnable the OneTrust cookie bannerNew FeatureClosedtrueTicket SAS-232 - The production site uses OneTrust to manage user cookie preferences. The sandbox site does not render the OneTrust cookie banner.taylor.hedgepeth@score.org
17216601/12/23 3:14 AM08/20/23 7:43 AMSite search doesn't appear to look at contributor profilesBug FixResolvedContributor profiles now appear in search.Do a site search for someone that has a contributor profile and they won't show up in the results. The list of "Content Types" doesn't include "contributor profile".Site search should look at ALL publicly-viewable web pages, including contributor profiles.https://www.score.org/search?keywords=wilsonClientNotaylor.hedgepeth@score.orgDonKrasnickPhiladelphiaEvent Manager
Webmaster		+1 (610) 772-0453donald.krasnick@scorevolunteer.orgscore.org/philadelphia
17318701/16/23 12:30 PM10/23/23 8:52 AMFrom the homepage, the viewer selects a business stage when on a local chapter page, but the results immediately display Nationwide and not Local (first) as preferable, followed by Nationwide.Enhancement RequestResolved3.22trueFrom the homepage, the viewer selects a business stage when on a local chapter page, but the results immediately display Nationwidewhen on a local chapter page, the results immediately display Nationwide and not Local (first) as preferable, followed by Nationwide.https://www.score.org/business-stage/plan-start?set-preference=business_stage--442&consent=allClientNotaylor.hedgepeth@score.orgFernWhiteJacksonvilleWebmasterfern.white.score@gmail.comhttps://www.score.org/jacksonville
17432305/23/23 10:16 AM06/12/23 2:44 PMThis is a test.Bug FixResolvedtrueThis is a test ticket from Candice. This was testing the notifications.This is a test. Please add my email (candice.stennett@scorevolunteer.org) from the email address column to the notifications column. Then, change the status of this request to "in review". I am checking to see if Smartsheet is sending the notifications.testwww.score.orgtaylor.hedgepeth@score.orgCandiceStennettHQOthercandice.stennett@scorevolunteer.orgwww.score.orgStaff
17526602/23/23 6:29 AM07/03/23 8:45 AMThis page link is broken https://www.score.org/subscribe to subscribe to SCORE newsletters and it is used frequently on social and on newslettersBug FixResolved4.55true403 Page UnavailableShould link to landing page offering subscription to SCORE eNewshttps://www.score.org/subscribeClient
Other
Volunteers		Notaylor.hedgepeth@score.orgLoriBarnesOtherlori.barnes@score.orgscore.org
17636407/19/23 8:59 AM08/20/23 7:53 AMThe correct thumbnail is not displaying on the featured video.Bug FixSent to Staff to ResolveThis has been resolved!On the page https://www.score.org/boston/client-success-stories, there is the featured video (Lemon House Publishing): https://www.youtube.com/watch?v=CvvR0Hj0uGg.

On YouTube, the video's thumbnail is already this: https://www.score.org/sites/default/files/2023-05/SCORE%20Boston%20Presents%21%20-%20Lemon%20House%20Publishing.jpeg. And the thumbnail is set to the same image on the site. But when used in the Featured Videos block, the thumbnail is not correct.		Remote videos should have the same thumbnails as the YouTube video they originate from or should have the thumbnail that is set within the resource.https://www.score.org/boston/client-success-storiesClient
Webmaster		Yestaylor.hedgepeth@score.orgElenaWikoffBostonWebmasterscore.org/boston
17730204/26/23 12:08 PM07/03/23 8:34 AMWhen you bring up the web site, Buffalo Niagara is displayed in the blue box below the Score trademark. Whenever you click on a selection above the blue bar, the blue box changes to "Cleveland". It should stay as Buffalo Niagara.Bug FixSent to Staff to Resolve2.44Taylor responded to this ticket in Campaigns@See box aboveSee box abovebuffaloniagara.score.orgClientYestaylor.hedgepeth@score.orgGaryFriedmanBuffalo Niagara 0045Chapter Chairgary.friedman@scorevolunteer.orgBuffaloNiagara.score.org
17831705/16/23 8:15 AM05/16/23 8:15 AMSR-1102 Update URL Alias Pattern to Allow "a" in AliasesBug FixReleased to the WebsitetruePhase2 ticket. Description: Mentors with the middle initial “A” in their Engage profile were not part of the mentor profile URL structure on the website. e.g. https://www.score.org/chattanooga/profile/patricia-wente
Behavior Change: Mentors that have the initial “A” in their name will now have the “A” pull through to their mentor profile URL e.g. https://www.score.org/chattanooga/profile/patricia-a-wente

Note: Any title of a page that has an “a” will now become part of the URL structure. e.g. https://www.score.org/merrimackvalley/event/online-workshop-do-you-find-making-a-business-plan-difficult-0 vs. https://www.score.org/merrimackvalley/event/online-workshop-do-you-find-making-business-plan-difficult-0. A redirect is automatically created.		taylor.hedgepeth@score.org
17936608/01/23 7:34 AM08/20/23 7:52 AMIncorrect link to "Contact your local SCORE chapter " on this page:

https://www.score.org/course/simple-steps-starting-your-business-startup-basics		Bug FixResolvedTaylor went in and added a link that directs to the location pop-up.Link goes to "https://www.score.org/find-location", which doesn't really say/do anything.Link should open up location popuphttps://www.score.org/course/simple-steps-starting-your-business-startup-basicsClientNotaylor.hedgepeth@score.orgDonaldKrasnickPhiladelphiaWebmasterscore.org/philadelphia
18031505/16/23 8:14 AM05/16/23 8:15 AMSR-1106 Success Stories: ‘How Did You Start Your Business’ Appears if Summary is EnteredBug FixReleased to the WebsitetruePhase2 ticket. Description: Legacy fields display if a summary is added to the success story content type.

Behavior Change: A content editor can now add a summary without legacy fields or headers displaying on the success story page.		taylor.hedgepeth@score.org
18131605/16/23 8:14 AM05/16/23 8:14 AMSR-1104 Success stories: Headings Appearing Without ContentBug FixReleased to the WebsitetruePhase2 ticket. Description: Any edit to a success story content type page resulted in all fields not completed in the back end to display the headings of the empty field.

Behavior Change: Only fields that are completed will display along with the headings.		taylor.hedgepeth@score.org
18231405/16/23 8:02 AM05/16/23 8:14 AMSR-48 Create a Search Page for Success StoriesBug FixReleased to the WebsitetruePhase2 ticket. A new Success Story search page has been created for use on the website. You can view the page here: www.score.org/success-stories-search

The page has a similar style to existing search pages, with keyword search and search facets.
The search cards display an image with a success story label overlay, title, and truncated summary. The search card links to the success story.

The goal of the new Success Story search page is to make it easier for website users to find and explore success stories related to their interests and needs.

Webmasters of individual chapters have the ability to link to the search page on their chapter menu and customize the success stories displayed by applying filters relevant to their chapter. For instance, for the New York City chapter, the link to be used would be /success-stories-search?location_filter_options=218&keywords=, where 218 is the group number assigned to New York City.		taylor.hedgepeth@score.org
18331305/16/23 8:00 AM05/16/23 8:14 AMSR-1067 Mentor Listing Block - Remove Cap and RandomizeBug FixReleased to the WebsitetruePhase2 ticket. Description: The mentor listing block is a layout block that can be incorporated into a page content type. It allows the display of all active mentors in a chapter, regardless of their availability. The layout block has a bug that limits the display to only 50 mentors.


Behavior Change: To address this issue, the cap has been removed, and the block now displays all active mentors. Additionally, a new feature has been introduced that randomizes the mentor cards on both loading and refreshing the page. This ensures that all mentors receive fair representation on the local mentor page. See an example here: https://www.score.org/cleveland/local-mentors.		taylor.hedgepeth@score.org
18424101/31/23 10:02 AM05/23/23 5:36 AMNeed to update this sign up form https://www.score.org/sign-score-press-releases-newsletters to separate signing up for the eNews and signing up to receive press releases.Enhancement RequestResolvedThis sign up form has now been updated for us to be able to separately sign up for SCORE's eNews and signing up to receive press releases.Right now, when people click on this link the page invites them to sign up for both newsletters and press releases (and those boxes are already checked).

Newsletters = for clients
Press releases = for the media		Separate the sign up forms for newsletters and press releases.

Specify that members of media can sign up to receive our press releases direct to their inbox by clicking the link

We are no longer adding clients -- or anyone who does not stipulate that they are a journalist or with a publication -- to our media list.

For non-media members that wish to be informed or share press release data, it is recommended that they subscribe to our social channels, where press releases are published same day. Sharing, liking and commenting is welcome and encouraged! Press releases are also published in the NYCU monthly.

For those who wish to subscribe to the eNews, there is a link for that at the bottom of every page on the new website.

Our PR team would be happy to work with the website team to rethink this form and the copy that appears around the link on the landing page.		https://www.score.org/sign-score-press-releases-newslettersClient
Other		candice.stennett@score.orgLoriBarnesOtherlori.barnes@score.orgscore.orgExt Rel Director
18519801/18/23 7:34 AM07/03/23 8:15 AMFlagging that mentor profiles in Engage (within contacts) do not automatically link to profiles on new websiteBug FixResolved2trueMiddle initial errorFor example Raul Vasquez Hernandez from the Houston chapter. Mentor profile link in Engage: https://www.score.org/houston/profile/Raul-Vasquez Hernandez, MPP (goes to 404 error) Mentor profile on new website: https://www.score.org/houston/profile/raul-vasquez-hernandez-mpp

Another example from LA. Mentor profile link in Engage: https://www.score.org/losangeles/profile/Emily-J.-Tufeld (goes to 404 error) and mentor profile on new website: https://www.score.org/losangeles/profile/emily-j-tufeld

Every mentor profile I have visited in Engage since the new site launch I have experienced the same problem. Is there a way to do a global fix in Engage for these URLs?		The mentor profiles in Engage should go to mentor profiles on new site not a 404 errorhttps://www.score.org/losangeles/profile/Emily-J.-TufeldNotaylor.hedgepeth@score.orgLoriBarnesOtherlori.barnes@score.orgscore.orgExt Rel Director
18626903/02/23 8:59 AM06/14/23 6:38 AMI'm the webmaster for the Northeast Massachusetts Chapter.

Our sponsor page, https://www.score.org/nemassachusetts/content/about/our-sponsors , is ugly. It was not ported properly. That said, I'd like to make it look like this -- https://www.score.org/fairfieldcounty/about/our-sponsors-partners -- but I have not been successful in figuring out how to do this.

Drupal seems to be very much constrained in what it will allow me to do with HTML and CSS (I have significant experience with both). Can someone point me in the right direction or re-do the page?		Design & LayoutResolvedRefer to Ecropolis - AG, sponsor page complete https://www.score.org/nemassachusetts/about/our-sponsors; old basic page redirected as wellThe page in question behaves properly though it is poorly designed.

https://www.score.org/nemassachusetts/content/about/our-sponsors		I want the sponsors page to be designed like...

https://www.score.org/fairfieldcounty/about/our-sponsors-partners		See aboveClient
Other		Notaylor.hedgepeth@score.orgVinD'AmicoNortheast MassachusettsWebmastervin.damico@scorevolunteer.orgscore.org/nemassachusetts
18721601/22/23 12:38 PM05/23/23 5:36 AMImages are appearing at the bottom of the homepage before the footer that are not in a Layout block or section and should not.Bug FixResolvedImages are no longer appearing at the bottom of the homepage before the footer that are not in a Layout block.Images are appearing at the bottom of the homepage before the footer that are not in a Layout block or section and should not.Images with links are above - these are duplicates without links and outside of the layout for whatever reason it is occurring. They need to be removed./orangecountyClientcandice.stennett@score.orgFernWhiteWebmasterfern.white.score@gmail.comorange county
18821501/22/23 7:29 AM05/23/23 5:36 AMCookie Setting link doesn't work on local or national pagesBug FixResolvedClick the "Cookie Settings" link and nothing comes upClick the "Cookie Settings" link and you should get a selection or confirmation of cookie settings.https://www.score.org/clevelandClient
Volunteers
Webmaster		Nocandice.stennett@score.orgThomasMaioloClevelandChapter Chair
Mentor		tom.maiolo@scorevolunteer.orgscore.org/cleveland
18921101/20/23 6:44 AM05/23/23 5:36 AMPatricia Saporito, mentor in Northeast New Jersey, needs help formatting a logo to fit a customer success story. I was able to properly crop it in Drupal. But when it's published, the format is too large and the image gets cropped.Bug FixResolvedTaylor Hedgpeth resolved in campaigns@I was able to properly crop a success story logo in Drupal. But when it's published, the format is too large and the image gets cropped.Have the image appear smaller when published so it's not cropped.https://www.score.org/northeastnj/success-story/health-sitter-solutions-llcClient
Volunteers
Webmaster		Nocandice.stennett@score.orgTaylorHedgpethSCORE NationalOthertaylor.hedgpeth@score.orgscore.orgMarketing Specialist
19020901/19/23 12:15 PM07/03/23 8:45 AMComing from the homepage, I navigate to the SCORE National 'Centro de propietarios de empresas Hispanas and click 'ver mas'.

This opens a new page https://www.score.org/entrepreneur-type/hispaniclatin-entrepreneurs?set-preference=entrepreneur_type--570&consent=all which, although the content it was coming from was in Spanish, the new page presents relevent content in both languages		Bug FixResolved4.5Taylor: This has been fixed. When you're on the Las Cruces homepage, go to 'Centro de propietarios de empresas Hispanas' and click 'Ver mas'

This opens a new page that'll take you too this page that is displayed in Spanish:
https://www.score.org/lascruces/pr%C3%B3ximos-seminarios-web		Although I was expecting an authentic spanish experience, the new page Hispanic/Latin Entrepreneurs display s In the News and Headlines that are not preloaded for spanish. In addition, If I navigate to the Language filter, there is not one for spanish.Return spanish content from spanish originating contenthttps://www.score.org/entrepreneur-type/hispaniclatin-entrepreneurs?set-preference=entrepreneur_type--570&consent=allClienttaylor.hedgepeth@score.orgfernwhiteLas CrucesWebmasterfern.white.score@gmail.com/lascruces
19121301/20/23 11:11 AM05/23/23 5:36 AMWhen doing a search for resources, local or National, the use of quotes greatly increases the chance of meaningful results.,Enhancement RequestResolvedOur Search functionality has had some improvements to where if you search for business model canvas, relative results are returned.If you search for business model canvas, no relative results are returned. If you use use quotes such as “business model canvas” hundreds of valuable results are returned.

A client or visitor will not know this tip		Search results should act the same with or without the use of quotes.https://www.score.org/templates-resources?keywords=business+model+canvas&location_filter_options=nationalClient
Volunteers		Nocandice.stennett@score.orgTomMaioloClevelandChapter Chair
Client Intake Coordinator
Mentor		tom.maiolo@scorevolunteer.orgScore.org/cleveland
19220501/19/23 8:23 AM05/23/23 5:36 AMOur Chapter mentor profiles/summaries are not populating for some of our mentors. Previously as a webmaster we could edit the profiles to enhance to display to the public. Is there a reason that webmaster are not allowed to edit or please advise so that we can direct the mentors to correct in their profiles.Bug FixResolvedAll mentor profiles now have summaries populating. Some mentors have chosen to not have a profile summary, so they're appearing blank.No summaries under mentor's pictures.Each mentor has a background summary of their expertise that they bring to clients.https://www.score.org/williamsburg/local-mentorsClient
Volunteers
Webmaster		candice.stennett@score.orgRobertYuillWilliamsburgWebmasterbob.yuill@scorevolunteer.orgwww.score.org/williamsburg
19320301/18/23 2:56 PM05/23/23 5:36 AMWhen searching for a SCORE chapter with Google some of the links are broken.Bug FixResolvedBroken links no longer appear when searching for SCORE chapter.Search for "SCORE Philadelphia" in Google. After the first 5 pages you'll see a link that says ""More results from score.org". Click on that link and some of the links found generate 404 errors or other problems:

1/ "User account" goes to "https://philadelphia.score.org/user/login", but we should try to prevent the Google web crawler from finding that page


2/ "Donate SCORE Philadelphia" goes to "https://philadelphia.score.org/donate-86" which is Lehigh Valley's donation page

3/ "Courses on Demand | Page 4 - SCORE Philadelphia" goes to
"https://philadelphia.score.org/courses-demand-0?page=3" which generates a 404 error

4/ "Search for a Mentor | Page 14 - SCORE Philadelphia" goes to "https://philadelphia.score.org/local-events" which just says ""search for a mentor"

"Search for a Mentor | Page 131 - SCORE Philadelphia" does the same thing as #4, but the description shown in the Google search results refers to "Los Angeles", but the link goes to Philadelphia.

There are several results similar to thisl

5/ "Recorded Webinars - SCORE Philadelphia" goes to "https://philadelphia.score.org/recorded-webinars-2" which generates a 404.		Google search results only go to "real" pages that make sense - no 404 errors, no blank "search mentors" page, etc.https://www.google.com/search?q=score+philadelphiaClientNocandice.stennett@score.orgDonaldKrasnickPhiladelphiaWebmasterdonald.krasnick@scorevolunteer.orgscore.org/philadelphia
19424201/31/23 10:37 AM07/03/23 8:44 AMPresentation on homepage for 'No Lo Hagas Solo' is in spanish, the link text is in spanish, it links to a page that displays in english.Bug FixResolved4.73Taylor: This has been resolved. It takes a few seconds to load in Spanish.Presentation on homepage for 'No Lo Hagas Solo' is in spanish, the link text is in spanish, it links to a page that displays in english.Presentation on homepage for 'No Lo Hagas Solo' is in spanish, the link text is in spanish, it links to a page that displays in english. It is needed to maintain the authentic hispanic experience by presenting a page in the language it is coming from.homepageClienttaylor.hedgepeth@score.orgFernWhiteLas CrucesWebmasterfern.white.score@gmail.com/lascruces
19519501/17/23 1:32 PM05/23/23 5:36 AMDo a site search for "Supplier Diversity & Certifications" (in double-quotes) and you'll get 11 results, but 7 of them show just the title of the "Page". I'd guess it's related to deciding what information to display on the search results page when the "Page" contains a ton of information = "Upcoming Events", in this case. It looks like these are all NC chapters.Bug FixResolvedOur Search functionality has had some improvements. Now, when searching "Supplier Diversity & Certifications," 11 results will appear, but they're more accurate: https://www.score.org/search?keywords=%20%22Supplier%20Diversity%20%26%20Certifications%22%20If I do a site search for "Supplier Diversity & Certifications" (in double-quotes), I get 11 results, but 7 of them show just the title of the "Page"

What's also strange is that if you click on one of these "empty" pages and then just do a browser search (control-F) for "supplier" nothing is found. But if you click on one of the results that actually shows some text then you can definitely see why it was included in the results.		Better site search when browsing for Supplier Diversity & Certifications or other content. Having a title of the "Page" in search results multiple times looks like an error.https://www.score.org/search?keywords=%22Supplier+Diversity+%26+Certifications%22ClientNocandice.stennett@score.orgDonaldKrasnickPhiladelphiaWebmastertaylor.hedgpeth@score.orghttps://www.score.org/philadelphia
19625802/09/23 11:38 AM05/23/23 5:36 AMInterior Hero Banner Block not working in page the layout block.
Regression error, was working. Ecropolis is unable to add Hero Image to pages due to a regression error.


https://www.score.org/chesterdelco/volunteer-spotlight		Bug FixResolvedNothing happens when insert selected image button is clicked.Work as designedhttps://www.score.org/node/1438280/layoutClient
Volunteers
Webmaster		Nocandice.stennett@score.orgRogerE FlemingChester and Delaware CountiesWebmasterroger.fleming@scorevolunteer.orgchesterdelco
19720801/19/23 11:24 AM05/23/23 5:36 AMAdjusting the information box/header on an In-Person Live Event page to display all information. Currently, on mobile, it doesn't display the location.Bug FixResolvedThe location now displays on an Event Page when in mobile view.Desktop view is fine in displaying all information to do with the In-Person Live Event but when on mobile, the location information disappears.Include location information when on mobile.https://www.score.org/capitalcorridor/event/volunteer-recruiting-eventYescandice.stennett@score.orgCassCalderonOthercass@ecropolis.comhttps://www.score.org/capitalcorridor/
19827803/24/23 9:16 AM05/23/23 5:36 AMI do not seem to be able to edit who is on the list of local mentors page. I tried to remove 3 that have resigned and add a few. I get an error. See attached picture.Bug FixResolvedTaylor resolved in campaigns@I do not seem to be able to edit who is on the list of local mentors page. I tried to remove 3 that have resigned and add a few. I get an error. See attached picture.

I had Ecropolis try and they too had the error. They had to have a coworker do it and they were able to remove the 3, but I want to be able to maintain this page on our website. I cannot add or remove.		edit pages on websitehttps://www.score.org/manasota/local-mentorsClient
Webmaster		Yescandice.stennett@score.orgSusanJojoManasotaWebmastersusan.jojo@scorevolunteer.orgscore.org/manasota
19928903/29/23 1:23 PM07/03/23 8:36 AMRecorded webinars need to be double-saved for them to populate in the Search listings page.Bug FixResolved3.33When saving it once, it is saved however it does not show up in the chapters local listing page for recorded webinars. Users have to go back into the event and save it again for it to populate in the local listings page.Users should only have to save the Recorded Webinars once and the event should populate in the Listings page afterwards.The bug can be replicated by creating a recorded webinar event and saving it only once, go to the listings page and you will not see it until you save it again.Client
Webmaster		Notaylor.hedgepeth@score.orgMichaelDuongVendor/Contractormichaeld@ecropolis.comn/a
20025702/09/23 6:44 AM05/23/23 5:36 AMWhen you go to score.org and click "Find a Mentor" and then "Mentor Search" and click on "Westchester" - again, only one of our mentors shows up - the one mentor who accepts direct requests - instead of all of our mentors.Bug FixResolvedTo appear in the search, a mentor must meet the following criteria:

Be an active mentor.
- Check the box to make their profile visible on the website.
- Be available (have not reached any mentoring request limits).
- Accept direct requests from clients.


This is different than the rules for the Featured Mentors block on chapter landing pages. Currently, that block is manually created and managed by the chapter webmaster. It will display all active mentors, regardless of their availability or willingness to accept direct requests.		When you go to score.org and click "Find a Mentor" and then "Mentor Search" and click on "Westchester" - again, only one of our mentors shows up - the one mentor who accepts direct requests - instead of all of our mentors.Have ALL of our mentors displayed on mentor search.https://www.score.org/westchesterClient
Volunteers		candice.stennett@score.orgNoelleCarrMentornoelle.carr@scorevolunteer.orghttps://www.score.org/westchester
20128303/28/23 1:52 PM05/23/23 5:36 AMRecord Webinar for Lancaster-Lebanon does not retain the image chosen. It instead saves a completely different image. I tried to remove the image, saving and going back to add the new one and saving it again but it does not retain the image. It is a Engage synced event, so I'm not sure if its resyncing to engage and changing the picture on its own or not.

Please see Screenshots provided.		Bug FixResolvedThis bug has been fixed.When you try to change the image, it does not save it, it instead saved a different image.When changing out the image, it should be able to retain the image information rather than swap back to the old one.https://www.score.org/lancaster-lebanon/event/workplace-culture-crisis-or-opportunity-0Yescandice.stennett@score.orgMichaelDuongVendor/Contractormichaeld@ecropolis.comLancaster-Lebanon
20218101/14/23 3:09 PM05/23/23 5:36 AM"Previous Page" button on workshop signup form (tfaforms.net) doesn't workEnhancement RequestResolvedThere's no longer a 'Previous Page' button on workshop signup forms."Previous Page" button on workshop signup form (tfaforms.net) doesn't workNot really sure if the button is needed at all.

If the form opens in a new tab/window, then the button should definitely be removed. If it opens in the same window then it should go to the previous page, but that's not entirely necessary.

If/when the workshop registration form is handled on score.org in Drupal then the button can be there and should work, returning to the workshop description page.

If the form is handled on score.org/Drupal then the confirmation page probably doesn't need a "previous page" button since the user may have gotten to the workshop description page from several different pages - "local workshops" or "get business training", e.g., so eliminating it entirely would be fine.		Register for any local workshop that uses tfaforms.netClientYescandice.stennett@score.orgDonaldKrasnickPhiladelphiaWebmasterdonald.krasnick@scorevolunteer.orgscore.org/philadelphia
20322601/24/23 11:12 AM05/23/23 5:36 AMSince the website relaunch, our website has had some problems.

When you go to score.org and click "Find a Mentor" and then "Mentor Search" and click on "Westchester" - again, only one of our mentors shows up - the one mentor who accepts direct requests - instead of all of our mentors.
Please see attached screenshots.
Is there a way to correct this so all of our mentors appear?		Design & LayoutResolvedTo appear in the search, a mentor must meet the following criteria:

Be an active mentor.
- Check the box to make their profile visible on the website.
- Be available (have not reached any mentoring request limits).
- Accept direct requests from clients.


This is different than the rules for the Featured Mentors block on chapter landing pages. Currently, that block is manually created and managed by the chapter webmaster. It will display all active mentors, regardless of their availability or willingness to accept direct requests.		See aboveWhen a site visitor clicks Find a Mentor for Westchester, all of our mentors should be listed, not only one mentor, so clients can search for a mentor fit. This feature needs to list all mentors, whether they accept direct requests or not. Thankshttps://www.score.org/search-mentors?location_filter_options=47&keywords=Client
Volunteers		Yescandice.stennett@score.orgNoelleCarrSCORE WestchesterClient Intake Coordinator
Vendor/Contractor		noelle.carr@scorevolunteer.orghttps://www.score.org/westchester
20424302/01/23 12:00 PM05/23/23 5:36 AMWorkshop dates and copt-level menu appeared in SpanishBug FixResolvedThis has been fixed to where the language is consistent.See screen shot and the URL, which sets the language to "es".

I had previously been looking at Orange County. I switched back to Philadelphia and saw the workshop dates (but not the description) and the National menu (but not the chapter menu) in Spanish.		Everything in English.https://www.score.org/es/group/178?set-location=178&consent=allClient
Volunteers
Webmaster		Yescandice.stennett@score.orgDonaldKrasnickPhiladelphiaWebmasterdonald.krasnick@scorevolunteer.orgscore.org/philadelphia
20523801/28/23 9:59 AM05/23/23 5:36 AMCalendar presents in monthly display by default, the chapter would like to option to present in weekly or list as defaultEnhancement RequestResolvedThe chapter now has the option to change the calendar presets to list view.Calendar presents in monthly display by default with no option to change the default viewAllow chapter webmasters to preset the display/sandiego/local-workshopsClient
Webmaster		Nocandice.stennett@score.orgFernWhiteSan DiegoWebmasterfern.white@scorevolunteer.orghttps://www.score.org/sandiego
20623901/30/23 2:33 PM05/23/23 5:36 AMBecause the list of recorded webinars does not currently display in chronological order, either earliest to latest or latest to earliest, we need a list to show -- at a glance -- the topics covered.

Otherwise, viewers are having to go thumbing through pages of webinars trying to find what they are looking for. That makes for a bad user experience. In		Enhancement RequestResolvedRecorded webinars now display in a chronological order.When a user clicks on recorded webinars, the user is rewarded with page upon page of well-described topics, but they are not in any kind of order. I applaud the effort to make it easy to move an event from upcoming to recorded, but from a user standpoint, having to muddle through all existing recordings is troublesome and does not meet the stated hope to make the website easier to navigate.A list, especially with links to the requested webinar, would make it easier for users to find what they seek. For those with Ecropolis access, Ecropolis can handle it. For those without, it needs to be easy enough to just add to the growing list.

If you look at the Issue/Example URL below, that is what we created in Memphis before the website update. It's just a matter of logging into the CMS and adding a link to the top of the list with a title.		https://www.score.org/memphis/content/local-business-education/score-memphis-local-webinar-presentationsClient
Volunteers
Webmaster		Nocandice.stennett@score.orgGaryRobinsonMemphisDistrict Directorgary.robinson@scorevolunteer.orgscore.org/memphis
20717401/13/23 1:16 PM05/23/23 5:36 AMThe HTML Editor "Edit Link" function now supports "Open in a new window/tab" but there's no direct support for warning the user.

(Or at least I just noticed that it supports this - maybe it was always there and I never noticed)		Bug FixResolvedThe editor adds "target=_blank" but that's it. There's no (obvious) way to warn the user.

The editor does contain a link to a WCAG page about "opening links in new windows/tabs", but that doesn't help.		If the webmaster indicates that the link will open in a new window/tab the code should automatically add whatever code/warning is required to meet WCAG guidance. Other than checking the box, the webmaster shouldn't have to do anything else.

Another option is to have the editor recognize that the link is to an external website (not score.org domain, that is) and automatically set "target=_blank" with the appropriate warnings.		https://www.score.org/philadelphia/local-workshopsClient
Webmaster		Nocandice.stennett@score.orgDonaldKrasnickPhiladelphiaWebmasterdonald.krasnick@scorevolunteer.orgscore.org/philadelphia
20822001/23/23 10:21 AM05/23/23 5:36 AMI am not able to add a contributor profile to the website. I get an error when I try to save. That the system is not available.Bug FixResolvedHow to Create and Edit a Contributor Profile: https://score.app.box.com/file/1208897830573?s=uebwqz6q48f09mum6loqzqefmeaqr2lmI am not able to add a contributor profile to the website.I would like to be able to add a contributor profile to the website if possible.N/AVolunteersNocandice.stennett@score.orgSusanJojoSouthwest FloridaOthersusan.jojo@scorevolunteer.orghttps://www.score.org/southwestfloridaChapter Admin
20929003/29/23 1:30 PM05/23/23 5:36 AMThis is a problem with Merrimack Valley (not too sure if it affects other chapters at this time). Gene Calvano (chapter contact) said there is about 77 mentors in the chapter but only 59 populate when filtering the mentors down to just the Merrimack Valley mentors.Bug FixResolvedTo appear in the search, a mentor must meet the following criteria:

Be an active mentor.
- Check the box to make their profile visible on the website.
- Be available (have not reached any mentoring request limits).
-Accept direct requests from clients.

This is different than the rules for the Featured Mentors block on chapter landing pages. Currently, that block is manually created and managed by the chapter webmaster. It will display all active mentors, regardless of their availability or willingness to accept direct requests.		When using the featured mentors block, browsing the content and filtering it to only the Merrimack Valley, it only shows a max of 59 mentor profiles when the chapter has about 77.The browse content menu should show/populate the correct amount of mentors.https://www.score.org/merrimackvalley/local-mentorsYescandice.stennett@score.orgMichaelDuongMerrimack ValleyVendor/Contractormichaeld@ecropolis.comhttps://www.score.org/merrimackvalley
21029804/06/23 3:54 AM05/23/23 5:36 AMOur chapter does not have a physical location and does not a single point of contact to answer phone calls. In addition, those assigned as Chapter Managers or Webmasters are unfamiliar with the Engage technology to make changes.

We did try the Google Voice option; however, we did not receive enough incoming calls to keep it active according to Google.

The website offers a phone number to call which is migrated from Engage. Currently, that number is the past chapter chair's personal cell phone.

Please remove the phone call option from the chapter website or make it optional to be viewed publicly in Engage. *** Please remove the Greater Aiken 0683		Enhancement RequestResolvedN/AN/AN/ATaylor Hedgpeth went in and made this change.true05/09/23The chapter website contact information is located at the bottom of every page of the website.The website offers a phone number to call which is migrated from Engage. Currently, that number is the past chapter chair's personal cell phone.

Please remove the phone call option from the chapter website or make it optional to be viewed publicly in Engage. *** Please remove the Greater Aiken 0683		greateraiken.score.orgClient
Volunteers
Webmaster		NoN/AStaffcandice.stennett@score.orgCynthiaRhodesGreater AikenEvent Manager
Marketing Lead
Mentor		cynthia.rhodes@scorevolunteer.orggreateraiken.score.org
21129604/03/23 1:02 PM05/23/23 5:36 AMDeceased mentor still appearing.Bug FixResolvedN/AN/AN/ATaylor Hedgpeth looked into this 5//9/23 and saw that this had been fixed.true05/09/23Julian Kershaw, a deceased former mentor of SCORE East Bay, is still having his profile appear on East Bay's "Local Mentors" page. His profile is marked as 'Deceased' and marked as to not show on the website in Engage. His Mentor Profile on the site is also unpublished.

[His profile will have already been manually removed from the page by Ecropolis]		Remove mentors from 'Featured Mentor' blocks when their profiles go unpublished.https://www.score.org/eastbay/local-mentorsClient
Webmaster		YesN/AStaffcandice.stennett@score.orgElenaWikoffEastbayWebmasterelena@ecropolis.comhttps://www.score.org/eastbay
21226302/20/23 8:35 AM05/23/23 5:36 AMChange of phone number at the very bottom of the page from 609-393-0505 to (800) 634-0245. I was unable to find where to edit when logged in as webmaster.Design & LayoutResolvedN/AN/AN/ATaylor Hedgpeth looked into this 5//9/23 and saw that this had been fixed.true05/09/23N/AN/Ahttps://www.score.org/princeton/aboutClient
Volunteers		YesN/AStaffcandice.stennett@score.orgFredWeberPrincetonChapter Chairfred.weber@scorevolunteer.orgscore.org/Princeton
21316201/09/23 8:32 AM05/09/23 6:22 AMAllow user to open link in new tab in CTA fields — ensure accessibilityEnhancement RequestResolvedtrueAs an end user, when I click on a link to an external website in a CTA button or other field (not WYSIWYG), I am immediately taken to the other website. The only way I can return to SCORE.org is to hit the back button or to enter the URL in my browser.As a content admin, when I link to an external website, I want to set that link's target to open in a new tab so that website visitors remain on the current website.Stafftaylor.hedgepeth@score.org
21430004/12/23 9:41 AM05/23/23 5:36 AM1. Home page needs button for "REQUEST A MENTOR”. Currently we have take a workshop and meet our mentors but requesting one takes a few steps….

2. The address in the bottom (footer) says Virginia, it needs changed to show our address:
601 Innovation Way, Suite 134
Daytona Beach, FL 32114		Content ChangeResolvedtrueThis is a change that can be made by staff or Ecropolis. We cannot link directly to the chapter's MRE form as it will generate out of state requests. We can add the zip code field to your homepage. The address can also be changed by a webmaster or staff. NOTE from AG at Ecropolis: changed address in footer, added Zip MRE to home page1. Home page needs button for "REQUEST A MENTOR”. Currently we have take a workshop and meet our mentors but requesting one takes a few steps….

2. The address in the bottom (footer) says Virginia, it needs changed to show our address:
601 Innovation Way, Suite 134
Daytona Beach, FL 32114		1. Home page needs button for "REQUEST A MENTOR”. Currently we have take a workshop and meet our mentors but requesting one takes a few steps….

2. The address in the bottom (footer) says Virginia, it needs changed to show our address:
601 Innovation Way, Suite 134
Daytona Beach, FL 32114		https://www.score.org/volusiaflaglerClient
Volunteers		NoEcropoliscandice.stennett@score.orgBillMeyerVolusia/Flager 0087Otherbill.meyer@scorevolunteer.orghttps://www.score.org/volusiaflaglerADD
21526502/21/23 12:18 PM05/23/23 5:36 AMOn our old site we had both a page for sponsors and one for community partners with links from the home page. I cannot find them.Design & LayoutResolvedtrueBoth of those pages and the links appear to have been removed .I did spend about 15 minutes checking all of the links at the top for them. It is very important that we get them back in place. Thanks.The links and pages would again be accessible from the home page.Only on our old website.Client
Other
Volunteers		Yescandice.stennett@score.orgWilliamGriggs IISCORE TulsaChapter Chairbill.griggs@scorevolunteer.orghttps://www.score.org/tulsa
21626402/20/23 10:37 AM05/23/23 5:36 AMFor SCORE Broward landing page, “Find a Mentor” link (above blue rail) add drop down choice “Request USVI Mentor” and direct to Mentor Request Form for Steve Clayton.

Need to make it easy/seamless for clients in the USVI to access dedicated mentor for that region, Steve Clayton.		Enhancement RequestResolvedtrueShared request with Ecropolis to follow up with Broward on this request and discuss options/ AG: added sub menu item to USVI for "Request USVI Mentor" that directs to Steve Clayton's mentor profile. Made change to wording on USVI landing page CTA from "Find a Mentor" to "Request USVI Mentor"Current drop down sends you to the mentoring search which is designed for local mentors in SCORE Broward. Very confusing for clients in the USVI. Zip code search does not point to the USVI geography.For SCORE Broward landing page, “Find a Mentor” link (above blue rail) add drop down choice “Request USVI Mentor” and direct to Mentor Request Form for Steve Clayton. Detailed description attached.

Will make it easier/seamless for clients in the USVI to access dedicated mentor for that region, Steve Clayton.		https://www.score.org/browardClientYesEcropoliscandice.stennett@score.orgVincentCaldevillaBroward 0017Mentorvincent.caldevilla@scorevolunteer.orghttps://www.score.org/broward
21726202/17/23 1:33 PM05/23/23 5:36 AM/women-entrepreneurs failed to migrate. The page created by Ecropolis added a link to the SCORE for All Women Entrepreneurs which existed prior to migration and is missing.Bug FixResolvedtruehttps://www.score.org/orangecounty/women-entrepreneurs-and-women-startup-businessesEcropolis rebuilt the OC page for Women Business events

/orangecounty/women-entrepreneurs-and-women-startup-businesses

and included a link to a non-existent page that failed to migrate. I removed any link for that content but SCORE is missing the Women's small business owner/entrepreneur hub page.		I would like to re-link that to the SCORE National Women's small business owner/entrepreneur hub as a good resource and part of the SCORE FOR ALL. To be honest, it is hard to find any of the SCORE FOR ALL - shouldn't it be a link to a main page on the National drop-down menu?/orangecounty/women-entrepreneurs-and-women-startup-businessescandice.stennett@score.orgFernWhiteOrange CountyWebmasterfern.white.score@gmail.comhttps://www.score.org/orangecounty
21824402/01/23 3:51 PM05/23/23 5:36 AMLocal-Mentors page

Clicking on Browse Mentor Profiles in the hero box did not work.

https://www.score.org/search-mentors?location_filter_options=10 (clicking browse mentor profiles)

Bo Harvey lives within 10 miles and yet failed to come up, as well as any other		Bug FixResolvedtrueAG: Emailed Fern to ask if any of Orlando mentors accept direct requests. If they do not, mentors will not display on the mentor search page.https://www.score.org/search-mentors?location_filter_options=10 (clicking browse mentor profiles)

Bo Harvey lives within 10 miles and yet failed to come up, as well as any other Orlando mentor. Clicking 'include nearby' still failed to bring up Orlando mentors. Going out 50 miles still did not pull in Orlando mentors but went to Volusia/Flagler, Mid-Florida.		Orlando mentors are in the search results.https://www.score.org/search-mentors?location_filter_options=10Client
Volunteers		Nocandice.stennett@score.orgFernWhiteOrlandoWebmasterfern.white.score@gmail.com/orlando
21922701/24/23 11:14 AM05/23/23 5:36 AMJose F Abreu is showing in the Our Hero content band at https://www.score.org/southgeorgia/local-mentors

Jose already has RESIGNED status in Engage and the page is selected as 'unpublished' in Drupal, yet the profile is still appearing on the website.		Bug FixResolvedtrueAG: Changed to Mentor's Listing content blockJose F Abreu is showing in the Our Hero content band at https://www.score.org/southgeorgia/local-mentors

Jose already has RESIGNED status in Engage and the page is selected as 'unpublished' in Drupal, yet the profile is still appearing on the website.		Jose F Abreu needs to be removed from South Georgia's our hero content band since Jose is a resigned mentor.https://www.score.org/southgeorgia/local-mentorsClient
Volunteers		candice.stennett@score.orgTaylorHedgpethOthertaylor.hedgpeth@score.orgscore.orgSCORE National
22022501/24/23 11:04 AM05/23/23 5:36 AMOur mentoring requests are being directed to New YOrk City!
This is wrong

Can someone recheck our coverage.

WE cover all zipcodes in Passaic and Bergen County NJ!		Bug FixResolvedtrueNortheast New Jersey mentor requests are being directed to New York City instead of Passaic and Bergen County, New Jersey.Have correct zip codes directed to Northeast New Jersey.N/AClient
Volunteers		candice.stennett@score.orgPatriciaSaporitoMentorpatricia.saporito@scorevolunteer.orghttps://www.score.org/northeastnj
22122301/24/23 9:01 AM05/23/23 5:36 AMMentors that no longer work with SCORE still show in the Featured Mentors block even though they technically shouldn't have their Engage accounts active.Enhancement RequestResolvedtrueAG: Changed to Mentors Listing content blockSince we currently have no way of listing all mentors with a listings page/block, we use the Featured Mentors block to grab all mentors within a chapter. The trouble starts when there are mentors that step down in their volunteer positions with SCORE (basically leave the organization). Their profiles still exist on the website and do not fall off when their account is no longer in use. This results in showing folks that should not be shown in that block.

Please note that I've already removed the mentors from the page in the Issue/Example URL field. The mentors removed are Richard Higger and Brian Tyler.		Mentors that are no longer with the chapter and have their information adjusted in their Engage account should not populate on the website.https://www.score.org/southernmaine/local-mentorsOthercandice.stennett@score.orgCassCalderonOthercass@ecropolis.comhttps://www.score.org/southernmaine/
22222101/24/23 6:48 AM05/23/23 5:36 AMThe media library contains several copies of what appear to be the same image, but Drupal seems to get confused when you choose an image.Bug FixIn ReviewtrueLook in the media library for files with a title like "realestate". These include the following :

- "RealEstate" (picture of a house and coins)
- "RealEstate.jpg" (picture of a house and coins)
- "Real Estate (1)" (picture of a young woman holding a folder)
- "Real Estate (1).jpg" (picture of a young woman holding a folder)

I created an event in Engage and loaded the "picture of a house and coins", but when it gets displayed on Drupal it shows the "picture of a young woman holding a folder".

When I edit the event in Drupal it shows the house/coins picture in the event editor, but even if I remove it and re-add the house/coins picture it still ends up with the young woman.		1/ Figure out what the same image shows up in the media library both with and without the ".jpg" extension

2/ Make sure that the image selected in Engage is used

3/ Make sure that the image selected in Drupal's event editor is used

4/ Try to clean up the duplicates - everywhere.		https://www.score.org/philadelphia/event/introduction-real-estate-investing-030223Client
Webmaster		Yescandice.stennett@score.orgDonaldKrasnickPhiladelphiaWebmasterdonald.krasnick@scorevolunteer.orgscore.org/philadelphia
22321401/20/23 11:58 AM05/23/23 5:36 AMOn the SCORE for Women Entrepreneurs hub, under success stories there is a second photo and caption for Vera Bradley https://www.score.org/score-women-entrepreneursBug FixResolvedtrueAG: Image in Legacy field was displaying on the featured image block as an additional imageOn the SCORE for Women Entrepreneurs hub, under success stories there is a second photo and caption for Vera Bradley https://www.score.org/score-women-entrepreneursOnly 1 Vera Bradley image, caption and link to the success story should appear on this landing pagehttps://www.score.org/score-women-entrepreneurscandice.stennett@score.orgLoriBarnesOtherlori.barnes@score.orgscore.org
22419201/17/23 8:52 AM05/23/23 5:36 AMThe recorded webinar pages need to have a different header for the copy. Currently, it is "About the Event" since it shares the content type/page layout with Events. This should read, "About the Webinar" or "About the Training" or something similar to make the most sense and avoid confusion. https://www.score.org/event/one-page-business-plans-simple-and-highly-effectiveEnhancement RequestAdded to BacklogtrueThe recorded webinar pages need to have a different header for the copy. Currently, it is "About the Event" since it shares the content type/page layout with Events. This should read, "About the Webinar" or "About the Training" or something similar to make the most sense and avoid confusion.Update Title to better represent Recorded Webinar pages.https://www.score.org/event/one-page-business-plans-simple-and-highly-effectiveClientcandice.stennett@score.orgAshleyVoylesOtherashley.voyles@score.orgN/AMarketing Director
22519101/17/23 5:22 AM05/23/23 5:36 AMWhen creating a "basic page" the form indicates that "Related Content" is required and that the URL is in "/resources". It doesn't make sense to require related content, though you won't get an error if you omit the related content information.Bug FixAdded to BacklogtrueForm indicates that "related content" is required but that's not enforced.

The "related content" information doesn't indicate that it's required when editing an existing basic page.		Related content shouldn't be required.https://www.score.org/philadelphia/content/about-score-philadelphia/workshop-speakersWebmasterYescandice.stennett@score.orgDonaldKrasnickPhiladelphiaWebmasterdonald.krasnick@scorevolunteer.orgscore.org/philadelphia
22618901/17/23 4:57 AM05/23/23 5:36 AMCreate a block that shows an arbitrary group of contributor profiles in a card format, similar to the 'Featured Mentor" block. This can then be used to show SMEs, speakers, or other volunteers (leadership team, e.g.)Enhancement RequestAdded to BacklogtrueNo support for displaying contributor profiles.A new "featured contributors" would allow a webmaster to easily create a page with SMEs, speakers, or other volunteers. This could be similar to "Local Mentors" display that shows profiles in a card format. Clicking on the card would then bring up the contributor's profile page.score.org/philadelphia/local_mentorsClient
Webmaster		Nocandice.stennett@score.orgDonaldKrasnickPhiladelphiaWebmasterdonald.krasnick@scorevolunteer.orgscore.org/philadelphia
22718401/14/23 3:40 PM05/23/23 5:36 AMMedia tags cannot be specified for "remote video" - but can be set for the other media types.Bug FixResolvedtrueMedia tags can now be set for 'remote video'Media tags cannot be specified for "remote video" - but can be set for the other media types.Media tags can be specified for "remote video"https://www.score.org/admin/content/media?type=remote_video&status=All&langcode=All&media_tag=All&combine=WebmasterNocandice.stennett@score.orgDonaldKrasnickPhiladelphiaWebmasterdonald.krasnick@scorevolunteer.orgscore.org/philadelphia
22819901/18/23 7:36 AM05/23/23 5:36 AMUpdated needed: On this landing page: https://www.score.org/our-sponsors at the bottom, Jessica Pisano is still listed in the copy as the contact for more information at the Foundation for potential sponsors.Content ChangeResolvedtrueCS corrected this on 1/18/23.Jessica Pisano's name is a live link that generates an email to her and she is no longer with SCOREUpdate to foundation emailhttps://www.score.org/our-sponsorsNocandice.stennett@score.orgLoriBarnesOtherlori.barnes@score.orgscore.orgExt Rel Director
22925502/08/23 2:14 PM05/23/23 5:36 AMOn our local On Demand/Recorded Webinars page, we would like to add "date" as another option for visitors to sort and find recordings. Many of our clients want to view recordings for live events they were not able to attend. The ability to sort by date will make it easier for them to find the right recording, and is very important to us. Please let us know how soon this can be addressed.Enhancement RequestReleased to the WebsitetrueAG: This is a high-priority ticket. https://phase2tech.atlassian.net/browse/SR-1009Users have more difficulty finding the webinars they just missed and will give up, if made to difficult to locate.Add the ability to sort by "Date"https://www.score.org/business-education?location_filter_options=174&keywords=&f%5B0%5D=training_type%3AonlineClientNocandice.stennett@score.orgKatherineSkinnerFairfield CountyMarketing Lead
Webmaster		katherine.skinner@scorevolunteer.orghttps://www.score.org/fairfieldcounty
23023501/26/23 2:29 PM05/23/23 5:36 AMThe Success Story Total Writing Enrichment does not have a company logo. The file has been uploaded and the site says "site updated" but the image on the site is the generic SCORE Logo.
This is the same for two other Success Stories on the site:
Beyond Bingo and Wing Tsun Illinois. They had images that were ported over from the old site, but cannot be updated and do not display ont he site.		Bug FixReleased to the WebsitetrueAG: https://phase2tech.atlassian.net/browse/SR-1014The site says "updated", but there is no update or change to the imageIt should update the graphic. If there is a specific size or resolution, that should be indicated and an error message given.https://www.score.org/northchicago/success-story/total-writing-enrichmentYescandice.stennett@score.orgJohnFisherNorth Cook and Lake CountiesWebmasterjohn.fisher@scorevolunteer.orghttps://www.score.org/northchicago/success-story/
23123301/26/23 12:50 PM05/23/23 5:36 AMHTML that includes lists (<ul>, e.g.) doesn't show the bullets.Bug FixReleased to the WebsitetrueAG: https://phase2tech.atlassian.net/browse/SR-1033If HTML (in a contributor profile, for example) includes a list element (<li>) then the actual "bullets" are not shown.

That's because in some of the CSS files it explicitly says "list-style:none" (see screen shot). That overrides another CSS style that says "list-style:disc".		Bullets are shown.https://www.score.org/philadelphia/contributor/mitchell-gersonClient
Webmaster		Yescandice.stennett@score.orgDonaldKrasnickPhiladelphiaWebmasterdonald.krasnick@scorevolunteer.orgscore.org/philadelphia
23221901/23/23 10:10 AM05/23/23 5:36 AMOur Webinars On Demand page our webinar recordings no longer display in chronological order from the most recent to the oldest, since the conversion to the new site. I opened a ticket with Ecropolis to address this and they are working on this but sounds like this may take a while. I was also hoping that there could be added the ability to sort these recordings by date. We feel these changes will allow clients to easily find recordings of webinars they registered for but recently missed attending live. Ecropolis indicated this was a decision for Score Marketing to address.Design & LayoutReleased to the WebsitetrueAG: https://phase2tech.atlassian.net/browse/SR-1009Our Webinars On Demand page our webinar recordings no longer display in chronological order from the most recent to the oldest, since the conversion to the new site.Have On Demand Webinars display in Chronological order.https://www.score.org/business-education?location_filter_options=174&keywords=&f%5B0%5D=training_type%3AonlineClient
Volunteers		candice.stennett@score.orgKatherineSkinnerFairfield CountyMentorkatherine.skinner@scorevolunteer.orghttps://www.score.org/fairfieldcounty
23320601/19/23 9:51 AM05/23/23 5:36 AMDaniel Nissen from Twin Cities pointed out that on Success Stories, there are inconsistencies where SCORE is capitalized in the leading questions. It seems that on the backend, they're properly capitalized but on the front-end, two have SCORE in lowercase and once capitalized.Bug FixReleased to the WebsitetrueAG: https://phase2tech.atlassian.net/browse/SR-992SCORE is not capitalized when it should be.SCORE should be capitalized when referenced in the questions.https://www.score.org/twincities/success-story/navigating-elderhoodOtherYescandice.stennett@score.orgCassCalderonOthercass@ecropolis.comhttps://www.score.org/twincities
23417201/13/23 10:32 AM05/23/23 5:36 AMThe responsive view is not fully functional and truncates content. The screenshot was taken and submitted by a Chapter member who runs the CEO Forum. Viewing /orangecounty/ceo-forum-program on an ipad tablet was a poor customer experience in how the image is handled within the view.Bug FixReleased to the WebsitetrueMultiple tickets created:
Formatted Text Columns
Responsive display of internal hero		image truncated and overlapped by hero box using an ipad in landscape view.Full view of each on non-desktop devices/orangecounty/ceo-forum-programClientYescandice.stennett@score.orgFernWhiteOrange CountyWebmasterfern.white.score@gmail.comhttps://www.score.org/orangecounty
23500301/09/23 6:41 AM05/11/23 11:30 AMFormatting in Engage profiles is not carrying over - no <p>, bullets, or other formatting.Bug FixReleased to the WebsitetrueMentoring ExperienceSprint 17Format entered into an Engage profile is now visible on the website.trueAny formatting entered in the Engage profile is not visible on the website.The website will display mentor bios to include paragraph breaks, bullets, and other formatting captured in EngageWebsite Developertaylor.hedgepeth@score.org
23617301/13/23 11:44 AM05/23/23 5:36 AMUnable to add Media Tagging a document.

*Chester and Delaware Counties* not in drop down search		Bug FixResolvedtrueMedia tagging is now available for Documents. "ChesterDelco" is added as an option.The Ecropolis team is not able to help with adding that term to the Media Tagging list (the development team will have to help us out on this one). For this request, I recommend submitting your findings using this form provided to us by the SCORE team: https://app.smartsheet.com/b/form/be855999803240b0b36c1d6e60223318Add Media Tagging a document media to assist in content and media searcheshttps://www.score.org/media/add/documentWebmastercandice.stennett@score.orgRogerE Flemingchester and Delaware CountiesWebmasterroger.fleming@scorevolunteer.orgscore.org/chesterdelco
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