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	Department	Topics	Top Level Chatbot Questions	SIS
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1	Advising Registrar	academic advisor	Where is a list of academic advisors or counselors? Can I make an appointment with an academic advisor or counselor? How do I contact the Academic Advising or Counseling office? Do I need to meet with an academic advisor or counselor to register for classes? What should I expect from my academic advising or counseling appointment? When should I see my academic advisor or counselor? Who needs to be academically advised or counseled? Can I get advising if I'm an online student? Should I tell my academic advisor or counselor about my disability?	Anthology Student Banner Colleague Peoplesoft
2	Advising Registrar	academic standing status	Can you tell me why am I on academic probation? What is academic suspension? What happens to my financial aid if I am on academic probation?	Banner Colleague Peoplesoft
3	Student Accounts	account balance	How much is my bill? How much will I have to pay out of pocket? How do I know what my third-party sponsor will pay? If I pay the bill before my sponsor pays, will I get a refund? What if my third-party payment isn’t made by the bill due date? I received a refund. Why did I receive one? How can I see if my bill is paid? How will I be billed for my tuition and fees? Why is my billing statement different than what I see online? How much is tuition?How much will I have to pay out of pocket? How do I know what my third-party sponsor will pay? If I pay the bill before my sponsor pays, will I get a refund? What if my third-party payment isn’t made by the bill due date? I received a refund. Why did I receive one?	Anthology Student Banner Peoplesoft
4	Advising Registrar	add drop date	Where do I drop courses? How do I drop courses? What is the drop/add deadline?	Anthology Student Banner Colleague
5	General Registrar	address information	What address does the school have on file for me? How do I change my address?	Anthology Student Banner Colleague
6	Admissions	admission application	Where can I see the status of my admissions application? How long does it take to process my admission application? What are my missing admissions requirements? When do you make admissions decisions?	Banner Peoplesoft
7	Student Accounts	billing account activity	Did the school receive my scholarship check? Why are finance charges on my bill?	Banner Peoplesoft
8	Admissions	change admission application	Can I make changes to my admissions application?	Banner Peoplesoft
9	Registrar	class location	Where do I find the location of my classes? What building is my class in?	Banner Colleague
10	Advising Registrar	class schedule	Where is the class schedule Where can I view my schedule?	Anthology Student Banner Colleague
11	Advising Registrar	class start status	When do classes start?	Banner Colleague Peoplesoft
12	Advising Registrar	class waitlist	How do I get on a waitlist for a class? What if a class I want to take is full?	Anthology Student Banner Colleague
13	Financial Aid	dependency status	How do I know if I am independent? What is a dependency override?	Colleague Peoplesoft
14	Financial Aid	disbursement date	When will aid disburse? How can I tell if my financial aid or scholarship(s) will post by the bill due date? Is financial aid money disbursed by term or by academic year?	Anthology Student Banner Colleague Peoplesoft
15	Financial Aid	disbursement hold	What is the hold of my disbursement of aid? Do I have any holds on my financial aid disbursement?	Banner Peoplesoft
16	General IT Registrar	email address	How do I change my email address? What email address does the school have on file for me?	Anthology Student Banner Colleague
17	Financial Aid	estimated family contribution	What does the term EFC stand for? How do I know how much my EFC is once I file my FAFSA?	Colleague Peoplesoft
18	Advising Registrar	faculty information	Where can I view the faculty that teach my classes? Where do I find a list of faculty who teach my classes? How can I find who teaches my classes?	Anthology Student Banner Colleague
19	Advising Registrar	finals schedule	Where do I get my finals schedule?	Banner Peoplesoft
20	Financial Aid	financial aid awards	What is a financial aid offer? How much is my financial aid? How is financial aid calculated?	Banner Colleague Peoplesoft
21	Financial Aid	financial aid status	How do I track the status of my financial aid application? I applied for financial aid; what happens next? What is my financial aid status? When will I receive my financial aid offer? Why did I lose my financial aid? How is financial aid eligibility calculated?	Anthology Student Banner Colleague Peoplesoft
22	Financial Aid	financial aid timeline	When will I get a response from the school about my FAFSA? Where does my FAFSA information go once I submit it?	Banner Peoplesoft
23	Advising Registrar	gpa	Where can I find my GPA? What does gpa mean? What is a cumulative gpa? What is a major gpa? Where can I find my GPA? How do I graduate with honors? Will I keep my GPA from previous colleges when I transfer? What GPA is required for SAP? What is a term GPA? How is my GPA calculated?	Anthology Student Banner Colleague Peoplesoft
24	Advising Registrar	grades	How do I get my grades? When are final grades posted? How do I request a grade change? When are incomplete grades changed to a letter grade? Can I appeal my grades?	Anthology Student Banner Colleague Peoplesoft
25	Advising Registrar	graduation status	How do I check my graduation status? How do I apply for graduation?	Anthology Student Banner Colleague Peoplesoft
26	Admissions Financial Aid Registrar Student Accounts	hold status	Why do I have a hold on my account? Where can I view the holds on my account? How can I remove a hold from my account? How do I remove a hold? Where can I view the holds on my account?	Anthology Student Banner Colleague Peoplesoft
27	Financial Aid	loan entrance counseling status	How long does it take to process a MPN or entrance counseling? How do I complete entrance counseling? What is entrance counseling?	Peoplesoft
28	Advising Registrar	majors, minors, and academic programs	What is my declared major? How do I change my major? How do I declare a major? What is my declared minor? How do I change my minor? How do I declare a minor?	Anthology Student Banner Colleague Peoplesoft
29	Financial Aid	outstanding financial aid checklists items	How can I see what the Financial Aid Office still needs from me? Am I required to submit a FAFSA? How long does it take you to process documents? Did you receive my document? Are there forms other than the FAFSA that I need to complete? What forms are needed for financial aid? Do I need to submit all required documents to be offered financial aid? What verification forms need to be submitted? What if I am selected for verification?	Banner Peoplesoft
30	General Registrar	phone numbers	How do I change my phone number? What phone number does the school have on file for me?	Anthology Student Banner Colleague
31	Advising Registrar	placement test required	Do I need to take a placement test before orientation? Does the school require placement testing?	Banner Peoplesoft
32	Financial Aid Student Accounts	refund amount	How much will my financial aid refund be? Why did I receive a refund when I have a balance? I have a negative balance on my account, what does that mean? What happens to my financial aid refund after my bill is paid?	Banner Peoplesoft
33	Advising Registrar	registered classes	How do I register for classes? How many classes can I enroll in each term?	Anthology Student Banner Colleague
34	Advising Registrar	registration start status	When does registration start? What are the important registration deadlines? Where do I find my registration time? How do I register for classes? Where do I add courses? How do I register for summer classes? What are the important registration deadlines?	Anthology Student Banner Colleague Peoplesoft
35	Advising Registrar	remaining credits graduation	How many credits do I need to graduate?	Anthology Student Banner Degree Works Peoplesoft
36	Financial Aid	satisfactory academic progress status	How do I see the status of my SAP appeal? How do I check my SAP status? What is my financial aid current academic progress standing? What GPA is required for SAP? What does it mean to be ineligible to use financial aid due to Satisfactory Academic Progress (SAP)? What does it mean that my financial aid has been suspended? Can I still receive financial aid while on financial aid warning? What is my financial aid academic progress standing? What happens if I do not make SAP?	Banner Colleague Peoplesoft
37	General Registrar	student ID	Where do I get my student ID? How do I get my student ID number?	Anthology Student Banner Colleague
38	Admissions Advising Registrar	transcript status	How do I know if the school has received my transcript? How long does it take to evaluate my transcripts? How do I view my transfer credit evaluation? What if I don't want to transfer credits? What is a transcript evaluation? Do I need to submit an official or unofficial transcript? Can I appeal my transfer credit?	Banner Colleague Degree Works Peoplesoft
39	Financial Aid	verification status	How long does it take to process verification forms?	Banner Peoplesoft
40	Advising Registrar	withdraw date	How do I withdraw from a class? When is the withdrawal deadline?	Banner Colleague