| 1 | | | Canada HME's Orders, Returns, Inquiries |
| CC PHONE - CANADA | Customer Care - Canada | Press 2 (for no) when asked if you are an end user. Press 1 if you are an HME. Press 2 for Canadian orders. |
| 2 | | | Corporate customers(Lincare, Rotech, VA, etc.) AL Article 1398 |
| CC PHONE - CORPORATE | Customer Care - Corporate | Direct dial - 1-866-270-5792 )this is a separate toll free number for coorporate accounts. |
| 3 | | | U.S. HME's calling to place an order |
| CC PHONE - NEW ORDER PLACEMENT | Customer Care - New Order Placement | Press 2 (for no) when asked if you are an end user. Press 1 if you an HME. Press 3 for Orders and then press 1 for New Order Placement |
| 4 | | | U.S. HME's calling about an existing order (Live as of today - 4 April 2023) |
| CC PHONE - EXISTING ORDERS | Customer Care - Existing Orders | Press 2 (for no) when asked if you are an end user. Press 1 if you an HME. Press 3 for Orders and then press 2 for Existing Order Inquiries. |
| 5 | | | CVS calling to place an order |
| CC PHONE - RETAIL SALES | Customer Care - Retail Sales | Internal transfers only |
| 6 | | CC-Phone - RMA | Customer Care - RMA | Press 2 (for no) when asked if you are an end user. Press 1 if you are an HME. Press 4 for returns |
| 7 | | | HME's calling about ResMed Online Store Admin. Issues |
| CC PHONE - ROS | Customer Care - ROS | Press 2 (for no) when asked if you are an end user. Press 1 if you are an HME. Press 3 for orders and then press 2 for Astral or Vent |
| 8 | | | ResMed Sleep and Vent. program (sleep labs) escalations |
| CC PHONE - RSVP ESCALATION | Customer Care - RSVP Escalation | Internal transfers only |
| 9 | | | Customer Care general escalations |
| CC PHONE - SME ESCALATION | Customer Care- SME Escalation | Internal transfers only |
| 10 | | | Disabled Patient inquiries |
| PC PHONE ADA - INBOUND | Patient Care - ADA | Direct dial 1-844-371-8187 |
| 11 | | PC PHONE - INBOUND | Patient Care | Press 1 for end user, then 1 to find a Dealer, 2 for devices, or 3 for software (MyAir, AirMini or SPlus) |
| 12 | | | Clinicians/HME's calling for Astral returns or to speak to an RT |
| RC PHONE - VENTILATION | Respiratory Care - Ventilation | Press 2 (for no) when asked if you are an end user. Press 1 if you are an HME. Press 3 for orders and then press 3 for ROS |
| 13 | | | Patient calling to place a ReSupply order |
| RRS PHONE - INBOUND | ResMed Resupply | Internal transfers only |
| 14 | | | HMEs calling to troubleshoot their device |
| TC PHONE - DEVICE | Technical Care - Device | Press 2 (for no) when asked if you are an end user. Press 1 if you are an HME. Press 5 for technical support. |
| 15 | | | HME's calling to have device released |
| TC PHONE DEVICE RELEASE | Technical care - Device Release | Press 2 (for no) when asked if you are an end user. Press 1 if you are an HME. Press 5 for technical support and then press 3 for device release. |
| 16 | | | Sleep Labs calling for help installing devices in their sleep lab |
| TC PHONE - SLEEP LABS INSTALL | Technical Care - Sleep Labs Install | Press 2 (for no) when asked if you are an end user. Press 1 if you are an HME. Press 5 for technical support and then press 2 for RSVP. |
| 17 | | | HME's calling to troubleshoot AirView software issues |
| TC PHONE SOFTWARE | Technical Care - Software | Press 2 (for no) when asked if you are an end user. Press 1 if you are an HME. Press 5 for technical support and then press 1 for software. |
| 18 | | AR Phone - Inbound | Credit & Collections | Press 2 (for no) when asked if you are an end user. Press 1 if you are an HME. Press 7 for Invoice/Billing (Credit & Collections) |
| 19 | | | Oxyensure - aka Expedite LLC |
| N/A Not in RingCentral | N/A | Direct dial 858-295-0509, select Option 2, and then warm transfer the call.
If unable to reach a live person, email the patient's device Serial Number and questions/concerns to Amanda Lalonde <Amanda.Lalonde@resmed.com>; Janeil Woodiwiss <Janeil.Woodiwiss@resmed.com>. Be sure to CC: Nader Omar <Nader.Omar@resmed.com> |
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