| 1 | General | | | What are Program Credits? |
| Program Credits are earned through Fall Product Program and the Girl Scout Cookie Program. They are a form of incentive once a girl reaches a certain level of sales. |
| 2 | | | | Can I use Program Credits to pay the deposit for camp or anything else requiring deposits? |
| No. Unfortunately, deposits must be paid by credit card. In addition, an account must be established so that the Program Credits can be added. Please note – if the card does not cover the entire event/program/training, then payment will first need to be collected at the time of registration and/or before using the Program Credits. At that time, you may contact Customer Care at 602-452-7030 so that they can receive your payment. Spots will not be secure until full payment is made. |
| 3 | | | | Who can use the Program Credits? Will they only benefit the Girl Scout who earned them? |
| The Girl Scout who has received the Program Credits can choose to have a certain amount transferred to a sibling for a particular event, trip, or program. They can also be used for a guardian chaperoning the Girl Scout for an event, a trip, or a program. Siblings must also be registered members. |
| 4 | High Awards | | | Can I use them to redeem my expenses for High Award? |
| Yes. Expenses can be redeemed for High Awards. The refund must be for supplies used in your project and must align with the guidelines for high awards. |
| 5 | SU/Troop | | | Can Program Credits be used for encampments? |
| Yes! Program Credits can be redeemed for encampments. However, we ask that the parent/guardian contact the Service Unit to inform them of the timeframe for processing (minimum of 14 business days). If the Program Credits do not cover the entire amount of the event/program/training, then payment needs to be collected at the time of registration and before using the Program Credits. Proper documentation will need to be provided, such as Participant List (from the Encampment Coordinator) or Troop Trip Application and flier. You may then contact Customer Care at 602-452-7030, so they can take your payment. Spots will not be secure until full payment is made. |
| 6 | | | | Why am I allowed to use my Program Credits for some Program Partners and not others? Aren't they all council-approved events? |
| Program Credits can only be used for programs where GSACPC manages registration. We are unable to process registration for Program Partners because we do not have access to their systems to credit accounts. The only exception is United Getaways, who work in conjunction with GSACPC. |
| 7 | | | | If I receive a gift card/certificate for volunteer appreciation can I give it to my girls to redeem? |
| No. Volunteer appreciations are strictly for volunteers and may not be transferred to girls. |
| 8 | | | | Can I give Program Credits to another girl? |
| Yes, you can transfer Program Credits to another Girl Scout on a case-by-case basis, even if that Girl Scout is not a sibling (must be registered a Girl Scout). Attach a handwritten note permitting the transfer Program Credits. Please include each Girl Scouts name in the note. |
| 9 | | | | Can I use Program Credits for troop dues? |
| No. Program Credits cannot be used for troop dues. |
| 10 | | | | Can I redeem my Program Credits for an EF tour or any other travel? |
| You can redeem Program Credits for an EF tour or any council-sponsored travel, but all deposits must be paid by credit card. Additionally, an account must be established. Checks will not be mailed to Girl Scouts, parent/guardians, or troops directly. All payments will be made directly to the vendor or organization associated with the trip. All receipts, Troop Trip applications, and forms must be included with the Program Gift Card Redemption Form. Missing documentation will result in a delay in payment. |
| 11 | | | | What constitutes travel expenses? |
| Travel expenses can include airfare, gas, and food for the trip. All receipts, Troop Trip applications, and forms must be included with the Program Gift Card Redemption Form. Missing documentation will result in a delay in payment. |
| 12 | | | | How do I redeem Program Credits? |
| You can redeem Program Credits by completing the Program Gift Card Redemption Form on the website (https://girlscoutsaz.formstack.com/forms/gift_card_redemption). Please note: If the Program Credits do not cover the entire amount of the event/program/training, then payment needs to be collected at the time of registration and before using the Program Credits. Please get in touch with Customer Care at 602-452-7030 so that they can take your payment. Spots will not be secure until full payment is made. |
| 13 | | | | If troops redeem Program Credits and request reimbursements, how will the troop get the money into their account? What is the timeframe? |
| Troops requesting reimbursement will need to fill out the link, provide all forms required, include all receipts, the funds will then be ACH to the troop account, this process will take up to 14 business days to process. |
| 14 | | | | What if my Girl Scout earned Program Credits but never received the program card? |
| Email rehelp@girlscoutsaz.org. They will be able to verify any Program Credits your Girl Scout may have earned. |
| 15 | | | | Is there an option at checkout to pay for a program/event/training using Program Credits? |
| No. Please use the Program Gift Card Redemption Form to redeem Program Credits. Please note: If the Program Credits do not cover the entire amount of the event/program/training, then payment needs to be collected at the time of registration and before using the Program Credits. Please get in touch with Customer Care at 602-452-7030 so that they can take your payment. Spots will not be secure until full payment is made. |
| 16 | | | | Can I use Program Credits towards camp? |
| Yes. However, an account must be established before any Program Credits can be applied. Please note: If the Program Credits do not cover the entire amount of the event/program/training, then payment needs to be collected at the time of registration and before using the Program Credits. Please get in touch with Customer Care at 602-452-7030 so that they can take your payment. Spots will not be secure until full payment is made. |
| 17 | | | | How do I check my balance on my Program Credits card? |
| You can check program credits simply by submitting Program Gift Card Redemption Form on the website (https://girlscoutsaz.formstack.com/forms/gift_card_redemption). Program Credit cards expire 15 months from the date of issue. |
| 18 | | | | When do my Program Credits expire? |
| Program Credit cards will expire 15 months from the date of issue. |